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#4
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LiveWatch Security

  • Self-install security systems
  • Risk-free, cancel anytime policy
  • Our Score
    8.2
    User Score
    6.4

    Or By Phone:  1-(888) 729-6505

    Our Score
    8.2
    User Score
    6.4
    Rank this Company

    Ratings Breakdown

    Monthly Monitoring Fee

    $29-$39

    Install & Equipment Fee

    Undisclosed

    Contract Length

    12

    Cancellation Policy

    Equip. Fees

    System Relocation Fee

    Free

    Number of Reviews

    207

    This Review is maintained by Chase Sagum

    Review Last Updated: April 23, 2019

    • Name Change: LiveWatch Security is now Brinks Home Security.
    • Equipment Costs: There are two different packages customers can choose from: Home Complete and Home Complete with Video. Customers can choose to buy the equipment up front which will cost $399 for Home Complete and $499 for Home Complete with Video. There is also the option to pay for equipment each month which will cost $11.08/month and $13.86/month respectively.
    • No Early Termination Fees: LiveWatch customers are free to cancel their service at any time with no early termination fees, although you may have to pay for your equipment. Many home security companies require their customers to pay the remaining balance of their contract, which sometimes adds up to hundreds of dollars.
    • Rate-Lock: Customers don’t have to worry about their monitoring costs rising since their ate-lock guarantee ensures monthly rates will not increase.
    • Trial: Potential customers can try the Brinks Home Security plan/equipment for 30 days. If unsatisfied, it can be returned for a full refund.
    • Install: Both professional and DIY installation is available through Brinks.
    • Our Recommendation: While customers can choose to pay for their equipment each month, the up-front costs are high and there is still a contract associated with service. For these reasons, we recommend Protect America or Frontpoint.

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    207 LiveWatch Security Reviews

    1. Select Your Rating:

    38
    20
    11
    5
    3
    1
    3
    4
    14
    108
    0=WORST 10=BEST

    2. Subject For This Review*(Select all that apply)

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      Sort By:

    1. User Score
      10
      April 5th, 2018 Fort Thomas, KY
      0 people found this review helpful!
      I was happy to get a call back (rather than waiting on hold) and get my request taken care of in just one minute! Great service and help!
      Read More
    2. User Score
      9
      April 4th, 2018 Myrtle Beach, SC
      0 people found this review helpful!
      I called with an issue concerning remote monitoring APP. The customer rep / tech was very knowledgeable in discerning the problem with the APP vs. the Livewatch system. In addition her understand of my concern of being way from an inoperable base terminal was well understood. The issues was with the APP not the Livewatch system.

      SCP

      Read More
    3. User Score
      10
      April 4th, 2018 Bayonne, NJ
      0 people found this review helpful!
      I highly recommend LiveWatch. Steffan R. was a great person to work with on the phone. He was very patient and answered every question I had about the burglar alarm installation. My initial installation was faulty but we corrected that error and then he took me through the system. Steffan is a very patient and encouraging tech.
      Read More
    4. User Score
      10
      April 3rd, 2018 Homosassa, FL
      0 people found this review helpful!
      The call to me was made exactly when they said it would and I was walked through the entire process start to finish until the rep knew I was completely comfortable working the system.
      Read More
    5. User Score
      10
      April 3rd, 2018 Los Angeles, CA
      0 people found this review helpful!
      I am retired computer programmer with a vacation house in rural Massachusetts. We previously had a hard wired system in the house that constantly called us about breakins. Those “breakins” were mice. I tried to re-instate a hardwired system, but the company was not too responsive. i searched for alternatives, tried to go with a lower cost system but found it not very responsive. Emails were responded to about four days later; links to “talk with a representative” went unanswered in ten minutes. LiveWatch has excellent representatives, a superior security team, and responsive billing and help people. The system was easy to install and configure. I can’t commend them highly enough.
      Read More
    6. User Score
      10
      April 3rd, 2018
      0 people found this review helpful!
      Great company with great products. Easy simple and great customer service. A must for any one on any budget.
      Read More
    7. User Score
      10
      April 3rd, 2018 East Brunswick, NJ
      0 people found this review helpful!
      This review is in reference to my experience with initial tech support, particularly with Shelby. She was very knowledgeable, professional, and most importantly patient!
      Thank you for taking the time you did to assure we got bit right!
      Read More
    8. User Score
      10
      March 30th, 2018 Tampa, FL
      0 people found this review helpful!
      My iQ panel experienced a random issue that was promptly diagnosed and taken care of by the after-hours tech support at LiveWatch. Even so, LiveWatch recommended replacement of the panel. This was at no charge to me, even though the panel was several years old. The new panel arrived promptly, and the LiveWatch Tech support person was courteous and knowledgeable. Transfer to new monitoring panel was effected very competently.
      Read More
    9. User Score
      10
      March 29th, 2018 Los Angeles, CA
      0 people found this review helpful!
      Customer service is exellent. When you call is fast response they help you with any issues
      Read More
    10. User Score
      10
      March 29th, 2018 Youngstown, OH
      0 people found this review helpful!
      I have been a LiveWatch customer for just over 2 years and have never regretted my decision to use them for my home security. From my first phone call to them 2 years ago to obtain information, to yesterdays tech support call, I have always found all aspects of their support second to none. In all cases they go out of their way to address and resolve any question or issue I have. I highly recommend LiveWatch for everyones home security need.
      Read More
    11. User Score
      10
      March 29th, 2018 Cincinnati, OH
      1 people found this review helpful!
      Everyone that I have been in contact with at Livewatch has been professional, knowledgeable, and courteous. They could not have made the experience any better.
      Read More
    12. User Score
      10
      March 29th, 2018 Wichita, KS
      1 people found this review helpful!
      I got my system in the mail within two business days just like they said it would. When I got my system I opened it up and it looked a little overwhelming at first but later that day I got my scheduled phone call for my testing and training and the service rep talked me through putting my system up and getting it all activated. I am very pleased with LiveWatch Security and would definitely recommend!
      Read More
    13. User Score
      10
      March 28th, 2018
      0 people found this review helpful!
      I am very pleased with the performance of my Livewatch security system. Customer and technical support has continued to be quick, responsive, and understanding.
      Read More
    14. User Score
      10
      March 28th, 2018
      1 people found this review helpful!
      This company is amazing. From ordering to set up and tech support. They are always there to answer questions and resolve any issue I’ve ever had, mostly with learning how to set things up. By far a superior company. No contracts, ever and very reasonable monitoring fees. I had possible battery failure in my motion sensors and called them. The very next day I received new batteries from them at no charge….Their communication, once the alarm is triggered is top notch….I highly recommend LiveWatch!
      Read More
    15. User Score
      10
      March 27th, 2018
      0 people found this review helpful!
      Working with LiveWatch, and being a loyal customer for 4 years, I wouldn’t be with anybody else. The service, efficiency, friendliness is more than I could ask for!

      I look forward to all of the new innovative technologies they will offer going forward!

      Read More
    16. User Score
      10
      March 27th, 2018 Sequim, WA
      0 people found this review helpful!
      We researched several home security services and in the end we chose Live Watch. The sales representative was excellent and followed through on all issues. The installation tech was also excellent and easily talked us through the installation process. The system and technology are easy to use and is in no way intiminating. We are pleased that we found and went with LiveWatch. I recommend it highly. MKM
      Read More
    17. User Score
      10
      March 19th, 2018
      2 people found this review helpful!
      Very informative and professional customer service. It was a pleasure doing business with genuine down to earth people on our own soil. I am elated to do business with a truly American company after all of the hours I’ve wasted speaking with customer representatives for other companies that I can barely understand. I am very pleased with the product so far and of course the secure feeling of knowing my family is protected while I am gone is worth it’s weight in gold.
      Read More
    18. User Score
      9
      March 19th, 2018
      0 people found this review helpful!
      We had no problem setting up our own security cameras and monitors. Kimberly spend over two hour with us on the phone setting everything up on their end. I could watch the cameras on my IPad while we set it up. We have tried Simplysafe in the past, and no help at all. Three months later while we were on vacation and the warranty expired we found out we had no service due to low telephone cellular service.
      Read More
    19. User Score
      10
      March 17th, 2018
      0 people found this review helpful!
      Plum Pleased with agent that handled my issue. He took control of the situation, solved my issue above and beyond my satisfaction, and acted like he truly cared about me, the customer. He made me feel like a very valued person, not just a customer. Way to go!
      Read More
    20. User Score
      10
      March 15th, 2018 Sugar Land, TX
      0 people found this review helpful!
      Good service
      Read More

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    Our Score
    8.2
    User Score
    6.4
    Rank this Company

    Ratings Breakdown

    Monthly Monitoring Fee

    $29-$39

    Install & Equipment Fee

    Undisclosed

    Contract Length

    12

    Cancellation Policy

    Equip. Fees

    System Relocation Fee

    Free

    Number of Reviews

    207
    Our Score
    9.0
    User Score
    7.8
    Rank this Company

    Ratings Breakdown

    Monthly Monitoring Fee

    $19.99-$42.99

    Install & Equipment Fee

    $0

    Contract Length

    36 Months

    Cancellation Policy

    Pay Balance

    System Relocation Fee

    Free

    Number of Reviews

    2,353