Best Home Security Companys

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#4
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LiveWatch Security

  • Self-install security systems
  • Risk-free, cancel anytime policy
  • Our Score
    8.2
    User Score
    6.4

    Or By Phone:  1-(888) 729-6505

    Our Score
    8.2
    User Score
    6.4
    Rank this Company

    Ratings Breakdown

    Monthly Monitoring Fee

    $29-$39

    Install & Equipment Fee

    Undisclosed

    Contract Length

    12

    Cancellation Policy

    Equip. Fees

    System Relocation Fee

    Free

    Number of Reviews

    207

    This Review is maintained by Chase Sagum

    Review Last Updated: April 23, 2019

    • Name Change: LiveWatch Security is now Brinks Home Security.
    • Equipment Costs: There are two different packages customers can choose from: Home Complete and Home Complete with Video. Customers can choose to buy the equipment up front which will cost $399 for Home Complete and $499 for Home Complete with Video. There is also the option to pay for equipment each month which will cost $11.08/month and $13.86/month respectively.
    • No Early Termination Fees: LiveWatch customers are free to cancel their service at any time with no early termination fees, although you may have to pay for your equipment. Many home security companies require their customers to pay the remaining balance of their contract, which sometimes adds up to hundreds of dollars.
    • Rate-Lock: Customers don’t have to worry about their monitoring costs rising since their ate-lock guarantee ensures monthly rates will not increase.
    • Trial: Potential customers can try the Brinks Home Security plan/equipment for 30 days. If unsatisfied, it can be returned for a full refund.
    • Install: Both professional and DIY installation is available through Brinks.
    • Our Recommendation: While customers can choose to pay for their equipment each month, the up-front costs are high and there is still a contract associated with service. For these reasons, we recommend Protect America or Frontpoint.

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    207 LiveWatch Security Reviews

    1. Select Your Rating:

    38
    20
    11
    5
    3
    1
    3
    4
    14
    108
    0=WORST 10=BEST

    2. Subject For This Review*(Select all that apply)

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      Sort By:

    1. User Score
      10
      March 15th, 2018 Newton, NC
      0 people found this review helpful!
      Catherine was such a joy to work with. We had some obstacles in our way, on my end, but her troubleshooting methods worked everytime. She remained professional and was more than eager to resolve the road blocks to proceed forward with the installation. Thank you for a job well done!!
      Read More
    2. User Score
      1
      March 15th, 2018 Seattle, WA
      1 people found this review helpful!
      I used to be a proponent of Livewatch but overall you’re better off going for a more reputable brand. My livewatch has been nothing but a headache and they’ve actually cost me more money than they saved. I’ve had 2 random false alarm calls due to faulty sensors where it just sent the police to my house without being triggered. Thinking it was a break-in, I let the police check it out. Turns out the sensor just decide to call the police on its own. Bam, $115 fine which Livewatch says it’s not responsible for. Right now I’m more scared about false alarms than actual burglaries.

      But seriously, you’ll end up paying more for your system if you’re in a state that charges for false alarms.

      Read More
    3. User Score
      10
      March 15th, 2018
      0 people found this review helpful!
      Excellent service
      Read More
    4. User Score
      10
      March 15th, 2018
      0 people found this review helpful!
      I am Plum Pleased with agent that handled my issue. He took control of the situation, solved my issue above and beyond my expectation and satisfaction, and acted like he truly cared about me, the customer. He made me feel like a very valued person, not just a customer. Way to go!
      Read More
    5. User Score
      0
      March 15th, 2018
      2 people found this review helpful!
      I used their website to get a quote. I regret it, they have been calling non stop ever since. 5+ times a day calling and leaving voicemails and text messages.
      Read More
    6. User Score
      10
      March 14th, 2018
      1 people found this review helpful!
      I have been with Live Watch for almost one year and my experience has been nothing but a positive one. Everything I needed for my system came a day earlier than expected. The installation was easy with Live Watch support! The best thing that i like, the customer service ROCKS!!!! They are the best ever. Whenever i had an issue or questions, customer service was there and never failing! Keep up the good work Live Watch!!!!!!
      Read More
    7. User Score
      10
      March 13th, 2018 Olive Branch, MS
      0 people found this review helpful!
      II had a few Issues with my new IQ2 system. I contacted Brylie in Customer Support on the last call I made. She was very professional with me and in the reconfiguring of a troubled repeater. All my problems were solved in that one call. Brylie is also a very friendly person and a good listener. Her product knowledge is perfect. I could not ask for a better Customer Service Rep to assist me and to represent Livewatch . Thanks Brylie.
      Read More
    8. User Score
      3
      March 11th, 2018
      2 people found this review helpful!
      The upfront cost were not that much and the install was super simple. What I didn’t like is the alarm has had two false alarms within a 90 day period. Customer Service is not that great but sounds like they are trying to improve. Some of the features are not great on the system where you can’t open a window and bypass it yourself if you want to leave it open at night or during the day. A few other glitches- they take your picture when you disarm so make sure the control panel is facing something you don’t want them to see.
      Read More
    9. User Score
      10
      March 10th, 2018
      0 people found this review helpful!
      This is an AWESOME company. My wife and I first used them for a home she inherited in another state when one of her parents passed away. The home was going to be unoccupied, not in the best neighborhood, and hundreds of miles away. I stumbled upon SafeMart/Livewatch at that time and could not be happier. We had one incident in that house and the alarm went off and the police were dispatched.

      When the house was sold, we moved the unit to our house (in 2012) and have been using it ever since. The install is VERY easy (just stick on the sensors with the applied 3M “pads”), call Livewatch to program all of the sensors, and you’re done. We could not be happier. I have called both Livewatch and Safemart (Safemart sells the equipment and Livewatch is this monitoring company) and have not had one bad experience calling them. I acidentally set off the fire alarm and thought I had reset it quick enough (until I got a knock on the door from the fire department :( ). So, it works and they’re on top of things.

      Their tech support people are out in Kansas, which is a big plus as well. They’ve always been super friendly and easy to understand.

      Also, unlike other alarm companies, there are no huge upfront fees, no long term contracts, and after the first year, you can cancel at any time without penalty. Plus, unlike other alarm companies, they DO NOT automatically renew your contract for a year or two years like other alarm companies.

      I cannot say enough good things about this company.

      Read More
    10. User Score
      10
      March 8th, 2018
      0 people found this review helpful!
      I didn’t put down cancellation because I don’t plan to. This service is a WINNER!!!!
      Read More
    11. User Score
      10
      March 7th, 2018 Monroe Township, NJ
      1 people found this review helpful!
      I have never seen this much professionalism from an alarm system company!! Firstly I’m truly made to feel like I’m part of a family. Then my kit arrives completely customized to me. And then whoever I’ve spoken with on the phone, via email or your chat, I just feel like I’m given so much special attention. I am really so happy I chose LiveWatch!!!
      Read More
    12. User Score
      10
      March 6th, 2018
      1 people found this review helpful!
      The best customer service and equipment. I shopped for roughly 2 weeks and I’m very happy I decided to go with LiveWatch. Right away, I was able to get someone to help me make the decision on which package to choose. Within a week, I received my equipment and had it installed and operational with the help of the customer service and technical team. Affordable, excellent service, no waiting time and simply works.
      Read More
    13. User Score
      10
      March 6th, 2018 Albany, NY
      3 people found this review helpful!
      From the start, Live Watch has offered a very affordable, easy to install product with superb customer service. All techs/ reps have been extremely knowledgeable, patient, and respectful. And I am very non technical!!! This company will go out of its way to resolve any concerns you may have. If I mess up on my pin number, or if they suspect a problem, they call to ensure I’m O.K. While no product and service is perfect, Live Watch surely has to be placed among the top ranking security companies in the U.S. Many thanks to the entire staff for being amazing at what you do! :)
      Read More
    14. User Score
      10
      March 6th, 2018 Myrtle Beach, SC
      0 people found this review helpful!
      Sometimes the queue to talk with customer service is longer than I would like but their automated call back system takes away that pain. In my experience, the customer service staff have all been very friendly, knowledgeable, and willing to do whatever it takes to solve my problem.
      Read More
    15. User Score
      10
      March 2nd, 2018
      0 people found this review helpful!
      From start to Finnish customer service was awesome! Everyone I spoke with was attentive, knowledgeable and very helpful. I did not feel rushed at any point and they did not try to up-sell to much. I am very impressed with how this company does business.

      Chris

      Read More
    16. User Score
      0
      February 27th, 2018 Hollywood, FL
      3 people found this review helpful!
      The worst customer serve, the worst system, every thing about this company is bad – beware and do NOT use this company.

      The worst company ever!!!!!!!!!!!!!!!

      Read More
    17. User Score
      3
      February 20th, 2018 Washington, DC
      3 people found this review helpful!
      Absolutely terrible customer service. It seems like they have high schoolers taking calls with no experience whatsoever.
      Read More
    18. User Score
      5
      February 12th, 2018 Milwaukee, WI
      4 people found this review helpful!
      I was interested in their products & services until I signed up. I was at work with a few minutes to spare so I filled out your form to learn more about pricing, since then, I have received 2 emails, 3 phone calls (one every hour), a voicemail and text message. I regret giving them my phone number and have blocked them so that I stop getting calls. I’m no longer interested and have asked them to remove me from their mailing/call list.
      Read More
    19. User Score
      2
      February 1st, 2018 Fort Myers, FL
      1 people found this review helpful!
      I was sold the Smart Thermostat (ADC-T2000) because I’m seasonal in Florida and wanted to be able to adjust the temperature according to the humidity reading. The thermostat is not accurate with its humidity reading as it is off by 6-9 degrees. I also had to get a new panel because it wouldn’t give me humidity reading on the app with the Simon XTi panel. Of course I was not told this and they didn’t know it when I bought the thermostat. LiveWatch doesn’t seem to know the products they sell very well.
      Read More
    20. User Score
      3
      January 30th, 2018
      2 people found this review helpful!
      I purchased this system about 6 months ago. I opted to outright buy the equipment at a little over 400 dollars. They promised me a 100 dollar gift card as a promotion which I never got. Installation was easy but first thing one if the motion sensors never would sync up to the system. So they sent out a new one. Problem solved then a week later the pannel froze up and again had to send out a new pannel. After several complaints about bad equipment they gave me 2 free months. One night I got an email saying my back door sensor was offline so I called tech support to see what’s going on and its then I find out there is a 19.99 charge for calling after hours. Since then that particular sensor has went off line for 24 hours or more at least every 3 days. Now I’m finding out the reason is those sensors do not work on metal doors very well… they say that if anytime within one year of purchase you may return it for a full refund. Depending on what they do tomorrow I may find out if that is true. The only good thing about this system is that it does work. Once we forgot the dog in the house and she set off the alarm when she walked through the living room and they instantly picked up the alarm and gave me a call. So I do know it does work if you can keep your sensors working. Overall I would not recommend this system to anyone. Their equipment obviously is not very good.
      Read More

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    Our Score
    8.2
    User Score
    6.4
    Rank this Company

    Ratings Breakdown

    Monthly Monitoring Fee

    $29-$39

    Install & Equipment Fee

    Undisclosed

    Contract Length

    12

    Cancellation Policy

    Equip. Fees

    System Relocation Fee

    Free

    Number of Reviews

    207
    Our Score
    9.0
    User Score
    7.8
    Rank this Company

    Ratings Breakdown

    Monthly Monitoring Fee

    $19.99-$42.99

    Install & Equipment Fee

    $0

    Contract Length

    36 Months

    Cancellation Policy

    Pay Balance

    System Relocation Fee

    Free

    Number of Reviews

    2,353