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LiveWatch Security

LiveWatch is now part of Brinks Home Security. Professional monitoring. Home security only.

Our Score
8.2
User Score
6.3

Or By Phone:  1-(888) 729-6505

Our Score
8.2
User Score
6.3
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$29-$55

Install & Equipment Fee

$0-599+

Contract Length

36 months

Cancellation Policy

Equip. Fees

System Relocation Fee

Free

Number of Reviews

210

This Review is maintained by Chase Sagum

Review Last Updated: July 25, 2019

LiveWatch Security is now part of Brinks Home Security

About Brinks Home Security

Brinks offers three DIY installation home security packages. Those interested in professional installation can pay extra for a recommended technician. The home security equipment can be purchased up-front or paid for monthly. Monitoring services come at an additional monthly cost.

Nest Secure: $29/month for monitoring
*$399 for equipment OR $11.08/month

  • No contract
  • Professional, 24/7 wireless monitoring
  • Control Hub (Nest Guard)
  • 2 door/window sensors
  • 2 Motion detectors
  • 2 keyfobs
  • Brinks mobile app

Home Complete: $29/month for monitoring
*499 for equipment OR $13.86/month

  • 36-month contract
  • Professional, 24/7 wireless monitoring
  • Control Hub (Nest Guard)
  • 3 door/window sensors
  • Motion detector
  • Brinks mobile app

Home Complete + Video: $39/month for monitoring
*599 for equipment OR $16.64/month

  • 36-month contract
  • Professional, 24/7 wireless monitoring
  • Control Hub (Nest Guard)
  • 3 door/window sensors
  • Motion detector
  • Indoor camera
  • Video doorbell
  • Live video streaming
  • Cloud storage
  • Brinks mobile app

Available Upgrades:

  • Indoor camera
  • Video doorbell
  • Live streaming
  • Cloud video Storage
  • Fire monitoring
  • Keyfob
  • Motion sensor ($78/each)
  • Door sensor ($29/each)

Pros

No Early Termination Fees

LiveWatch customers are free to cancel their service at any time with no early termination fees, although you may have to pay for your equipment. Many home security companies require their customers to pay the remaining balance of their contract, which sometimes adds up to hundreds of dollars.

Rate-Lock

Customers don’t have to worry about their monitoring costs rising since their rate-lock guarantee ensures monthly rates will not increase.

Trial Period

Potential customers can try the Brinks Home Security plan/equipment for 30 days. If unsatisfied, it can be returned for a full refund.

Cons

Minimum Home Automation Equipment

Link Interactive, now part of Brinks Home Security, does not sell home automation equipment. Those interested in home automation will have to purchase equipment separately from another company. The company sells very limited equipment: motion sensors, door sensors, fire monitoring, indoor cameras, and doorbell cameras.

Expensive Monthly Fees

Those who choose to roll the cost of their equipment into their monthly monitoring costs will end up paying or $40.08 for Nest Secure $42.86 for Home Complete, $55.64/month for Home Complete + Video. This is without any additional sensors.

Our Recommendation

LiveWatch Security (Brinks) has positive home security reviews and uses excellent equipment for home security. For those who are interested solely in home security and want to purchase their equipment upfront, this company is a good choice. Those interested in a cheaper option with more equipment options should check out Protect America.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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210 LiveWatch Security Reviews

1. Select Your Rating:

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2. Subject For This Review*(Select all that apply)

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  1. User Score
    9
    March 19th, 2018
    0 people found this review helpful!
    We had no problem setting up our own security cameras and monitors. Kimberly spend over two hour with us on the phone setting everything up on their end. I could watch the cameras on my IPad while we set it up. We have tried Simplysafe in the past, and no help at all. Three months later while we were on vacation and the warranty expired we found out we had no service due to low telephone cellular service.
    Read More
  2. User Score
    10
    March 17th, 2018
    0 people found this review helpful!
    Plum Pleased with agent that handled my issue. He took control of the situation, solved my issue above and beyond my satisfaction, and acted like he truly cared about me, the customer. He made me feel like a very valued person, not just a customer. Way to go!
    Read More
  3. User Score
    10
    March 15th, 2018 Sugar Land, TX
    1 people found this review helpful!
    Good service
    Read More
  4. User Score
    10
    March 15th, 2018 Newton, NC
    0 people found this review helpful!
    Catherine was such a joy to work with. We had some obstacles in our way, on my end, but her troubleshooting methods worked everytime. She remained professional and was more than eager to resolve the road blocks to proceed forward with the installation. Thank you for a job well done!!
    Read More
  5. User Score
    1
    March 15th, 2018 Seattle, WA
    2 people found this review helpful!
    I used to be a proponent of Livewatch but overall you’re better off going for a more reputable brand. My livewatch has been nothing but a headache and they’ve actually cost me more money than they saved. I’ve had 2 random false alarm calls due to faulty sensors where it just sent the police to my house without being triggered. Thinking it was a break-in, I let the police check it out. Turns out the sensor just decide to call the police on its own. Bam, $115 fine which Livewatch says it’s not responsible for. Right now I’m more scared about false alarms than actual burglaries.

    But seriously, you’ll end up paying more for your system if you’re in a state that charges for false alarms.

    Read More
  6. User Score
    10
    March 15th, 2018
    0 people found this review helpful!
    Excellent service
    Read More
  7. User Score
    10
    March 15th, 2018
    0 people found this review helpful!
    I am Plum Pleased with agent that handled my issue. He took control of the situation, solved my issue above and beyond my expectation and satisfaction, and acted like he truly cared about me, the customer. He made me feel like a very valued person, not just a customer. Way to go!
    Read More
  8. User Score
    0
    March 15th, 2018
    2 people found this review helpful!
    I used their website to get a quote. I regret it, they have been calling non stop ever since. 5+ times a day calling and leaving voicemails and text messages.
    Read More
  9. User Score
    10
    March 14th, 2018
    1 people found this review helpful!
    I have been with Live Watch for almost one year and my experience has been nothing but a positive one. Everything I needed for my system came a day earlier than expected. The installation was easy with Live Watch support! The best thing that i like, the customer service ROCKS!!!! They are the best ever. Whenever i had an issue or questions, customer service was there and never failing! Keep up the good work Live Watch!!!!!!
    Read More
  10. User Score
    10
    March 13th, 2018 Olive Branch, MS
    0 people found this review helpful!
    II had a few Issues with my new IQ2 system. I contacted Brylie in Customer Support on the last call I made. She was very professional with me and in the reconfiguring of a troubled repeater. All my problems were solved in that one call. Brylie is also a very friendly person and a good listener. Her product knowledge is perfect. I could not ask for a better Customer Service Rep to assist me and to represent Livewatch . Thanks Brylie.
    Read More
  11. User Score
    3
    March 11th, 2018
    2 people found this review helpful!
    The upfront cost were not that much and the install was super simple. What I didn’t like is the alarm has had two false alarms within a 90 day period. Customer Service is not that great but sounds like they are trying to improve. Some of the features are not great on the system where you can’t open a window and bypass it yourself if you want to leave it open at night or during the day. A few other glitches- they take your picture when you disarm so make sure the control panel is facing something you don’t want them to see.
    Read More
  12. User Score
    10
    March 10th, 2018
    0 people found this review helpful!
    This is an AWESOME company. My wife and I first used them for a home she inherited in another state when one of her parents passed away. The home was going to be unoccupied, not in the best neighborhood, and hundreds of miles away. I stumbled upon SafeMart/Livewatch at that time and could not be happier. We had one incident in that house and the alarm went off and the police were dispatched.

    When the house was sold, we moved the unit to our house (in 2012) and have been using it ever since. The install is VERY easy (just stick on the sensors with the applied 3M “pads”), call Livewatch to program all of the sensors, and you’re done. We could not be happier. I have called both Livewatch and Safemart (Safemart sells the equipment and Livewatch is this monitoring company) and have not had one bad experience calling them. I acidentally set off the fire alarm and thought I had reset it quick enough (until I got a knock on the door from the fire department :( ). So, it works and they’re on top of things.

    Their tech support people are out in Kansas, which is a big plus as well. They’ve always been super friendly and easy to understand.

    Also, unlike other alarm companies, there are no huge upfront fees, no long term contracts, and after the first year, you can cancel at any time without penalty. Plus, unlike other alarm companies, they DO NOT automatically renew your contract for a year or two years like other alarm companies.

    I cannot say enough good things about this company.

    Read More
  13. User Score
    10
    March 8th, 2018
    0 people found this review helpful!
    I didn’t put down cancellation because I don’t plan to. This service is a WINNER!!!!
    Read More
  14. User Score
    10
    March 7th, 2018 Monroe Township, NJ
    1 people found this review helpful!
    I have never seen this much professionalism from an alarm system company!! Firstly I’m truly made to feel like I’m part of a family. Then my kit arrives completely customized to me. And then whoever I’ve spoken with on the phone, via email or your chat, I just feel like I’m given so much special attention. I am really so happy I chose LiveWatch!!!
    Read More
  15. User Score
    10
    March 6th, 2018
    1 people found this review helpful!
    The best customer service and equipment. I shopped for roughly 2 weeks and I’m very happy I decided to go with LiveWatch. Right away, I was able to get someone to help me make the decision on which package to choose. Within a week, I received my equipment and had it installed and operational with the help of the customer service and technical team. Affordable, excellent service, no waiting time and simply works.
    Read More
  16. User Score
    10
    March 6th, 2018 Albany, NY
    3 people found this review helpful!
    From the start, Live Watch has offered a very affordable, easy to install product with superb customer service. All techs/ reps have been extremely knowledgeable, patient, and respectful. And I am very non technical!!! This company will go out of its way to resolve any concerns you may have. If I mess up on my pin number, or if they suspect a problem, they call to ensure I’m O.K. While no product and service is perfect, Live Watch surely has to be placed among the top ranking security companies in the U.S. Many thanks to the entire staff for being amazing at what you do! :)
    Read More
  17. User Score
    10
    March 6th, 2018 Myrtle Beach, SC
    0 people found this review helpful!
    Sometimes the queue to talk with customer service is longer than I would like but their automated call back system takes away that pain. In my experience, the customer service staff have all been very friendly, knowledgeable, and willing to do whatever it takes to solve my problem.
    Read More
  18. User Score
    10
    March 2nd, 2018
    0 people found this review helpful!
    From start to Finnish customer service was awesome! Everyone I spoke with was attentive, knowledgeable and very helpful. I did not feel rushed at any point and they did not try to up-sell to much. I am very impressed with how this company does business.

    Chris

    Read More
  19. User Score
    0
    February 27th, 2018 Hollywood, FL
    3 people found this review helpful!
    The worst customer serve, the worst system, every thing about this company is bad – beware and do NOT use this company.

    The worst company ever!!!!!!!!!!!!!!!

    Read More
  20. User Score
    3
    February 20th, 2018 Washington, DC
    3 people found this review helpful!
    Absolutely terrible customer service. It seems like they have high schoolers taking calls with no experience whatsoever.
    Read More

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Our Score
8.2
User Score
6.3
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$29-$55

Install & Equipment Fee

$0-599+

Contract Length

36 months

Cancellation Policy

Equip. Fees

System Relocation Fee

Free

Number of Reviews

210
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,431