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#4
LiveWatchSecurity_Logo

LiveWatch Security Reviews

Reviews of LiveWatch Security from real customers
(205 verified)

Our Score
8.2
User Score
6.5

Or By Phone:  1-(888) 729-6505

Our Score
8.2
User Score
6.5
Rank this Company

Ratings Breakdown

Price

Cellular monthly price
$29-$39

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
12

Cancellation Policy

Can you cancel contract?
Equip. Fees

Moving Policy

Can you move with system?
Free

Number of Reviews

User reviews here on BHSC
205

Overall Score

Based on ranking criteria
8.2 /10

This Review is maintained by Chase Sagum

Review Last Updated: January 22, 2019

  • Name Change: LiveWatch Security is now Brinks Home Security.
  • Equipment Costs: There are two different packages customers can choose from: Home Complete and Home Complete with Video. Customers can choose to buy the equipment up front which will cost $399 for Home Complete and $499 for Home Complete with Video. There is also the option to pay for equipment each month which will cost $11.08/month and $13.86/month respectively.
  • No Early Termination Fees: LiveWatch customers are free to cancel their service at any time with no early termination fees, although you may have to pay for your equipment. Many home security companies require their customers to pay the remaining balance of their contract, which sometimes adds up to hundreds of dollars.
  • Rate-Lock: Customers don’t have to worry about their monitoring costs rising since their ate-lock guarantee ensures monthly rates will not increase.
  • Trial: Potential customers can try the Brinks Home Security plan/equipment for 30 days. If unsatisfied, it can be returned for a full refund.
  • Install: Both professional and DIY installation is available through Brinks.
  • Our Recommendation: While customers can choose to pay for their equipment each month, the up-front costs are high and there is still a contract associated with service. For these reasons, we recommend Protect America or Frontpoint.

Most Helpful Reviews From LiveWatch Security Customers

  1. User Score
    1
    Jlee
    March 15th, 2018 Seattle, WA
    I used to be a proponent of Livewatch but overall you're better off going for a more reputable brand. My livewatch has been nothing but a headache and they've actually cost me more money than they saved. I've had 2 random false alarm calls due to faulty sensors where it just sent the police to my house without being triggered. Thinking it was a break-in, I let the police check it out. Turns out the sensor just decide to call the police on its own. Bam, $115 fine which Livewatch says it's not responsible for. Right now I'm more scared about false alarms than actual burglaries. But seriously, you'll end up paying more for your system if you're in a state that charges for false alarms.Read More
  2. User Score
    10
    Barbara Whitnack
    April 27th, 2018 Charleston, SC
    We have been with Live Watch for 4 years and are most satisfied with their products and services. Last week had to call to get a document for my insurance company and Victoria was most pleasantand accomadating and within three minutes i had the needed document on my computer. Each time i have called the service provider was pleasant and knowledgeable..There quick response is appreciated. Thanks Live Watch for being here when we cant"t beRead More

205 LiveWatch Security Reviews

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  1. User Score
    10
    April 2nd, 2014 Newark, DE
    11 people found this review helpful!
    Live Watch has the best customer service I’ve experienced in a long time. I was researching alarm companies so I could ditch overpriced ADT. I found Live Watch and used their “chat” service to ask a ton of questions. I was never pressured or even asked to purchase anything until I expressed an interest. All of my questions were answered quickly and accurately. Every representative I have dealt with has been extremely friendly and helpful. I was even able to use all of my existing sensors with my new Simon XTI touchscreen control panel. I HIGHLY recommend the nominal price upgrade to the XTI because it is very user friendly. Syncing the sensors to the panel is so easy that it was fun to do. There are videos on the web site that walk you through every step of the set up.
    I laughed when I saw “The Bad” in the review overview. This system was so easy to set up and I can’t imagine any “self-maintenance” other than replacing a battery when the time comes. I don’t think you can find a company that offers this level of customer support at such an affordable price.
    Read More
  2. User Score
    10
    March 6th, 2014 Jacksonville, FL
    9 people found this review helpful!
    Install was simple and easy, and they start you out with set up time while you’re learning.
    Price was extremely affordable and I bundled 15 months of monitoring.
    Now we’re in the 16th month at 29.95 mo and it’s still better or equal to the other’s best rates.
    Alarm events are handled well with a call before summoning the police, and an email record of the event. AT&T’s most comparable rate, $44.99.
    I’m staying put.
    Read More
  3. User Score
    2
    February 4th, 2014 Salt Lake City, UT
    15 people found this review helpful!
    Stay away, Leaving front point was a mistake. live watches customer support and service is very poor. They don’t know how to back up their system… If something changes so will my review
    Read More
  4. User Score
    10
    January 30th, 2014 Mount Vernon, NY
    7 people found this review helpful!
    The system pays for itself because of the monitoring service’s low rates. I have had my Simon XT for over 4 years going on 5. The monitoring service and technical support and has been superb during that time!
    Read More
  5. User Score
    10
    November 13th, 2013 Plymouth, MA
    8 people found this review helpful!
    Installed system 2 weeks ago- problem with door sensor which was quickly fixed. Sales rep, technical support & installation tech couldn’t have been better. Thanks especiallyto sSteve for his patience. We got the touchscreen but find being able to control system with app on our phones fromanywhere is great. Also like that it is completely wireless with battery backup. Also the 1 yr contract option & low monthly monitoring by them is a plus.
    Read More

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Our Score
8.2
User Score
6.5
Rank this Company

Ratings Breakdown

Price

Cellular monthly price
$29-$39

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
12

Cancellation Policy

Can you cancel contract?
Equip. Fees

Moving Policy

Can you move with system?
Free

Number of Reviews

User reviews here on BHSC
205

Overall Score

Based on ranking criteria
8.2 /10
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,314

Overall Score

Based on ranking criteria
9.0 /10