Best Home Security Companys

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#4
LiveWatchSecurity_Logo

LiveWatch Security Reviews

Reviews of LiveWatch Security from real customers
(203 verified)

Our Score
8.2
User Score
6.7
Our Score
8.2
User Score
6.7
Rank this Company

Ratings Breakdown

Price

Cellular monthly price
$34.95-49.95

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
12

Cancellation Policy

Can you cancel contract?
Equip. Fees

Moving Policy

Can you move with system?
Free

Number of Reviews

User reviews here on BHSC
203

Overall Score

Based on ranking criteria
8.2 /10

Protect America

Compared to industry leader
9.0 /10

This Review is maintained by Chase Sagum

Review Last Updated: January 15, 2019

The Good

  • $34.95-49.95 per month monitoring
  • Risk-free, cancel anytime policy
  • No early termination fees
  • Customizable packages
  • AARP member benefits

$34.95 Per Month Monitoring

Starting at just $34.95 per month, LiveWatch Security’s monitoring services fee is pretty affordable, especially compared to many other top security companies in the industry.

Risk-Free, Cancel Anytime Policy

LiveWatch only requires its customers to sign onto a 12-month contract, which is short compared to the industry average of 36 months. Once the one-year contract is complete, LiveWatch allows its customers to switch to a month-to-month plan. All contracts come with a guarantee that customers can return their equipment within 365 days for a full refund, which is a great customer service perk. Contracts can also be canceled at any time without incurring additional fees or charges. You will have to pay equipment fees.

No Early Termination Fees

LiveWatch customers are free to cancel their service at any time with no early termination fees, although you may have to pay for your equipment. Many home security companies require their customers to pay the remaining balance of their contract, which sometimes adds up to hundreds of dollars.

 Customizable Packages

If you need more or less equipment than what’s offered in a standard package, it’s easy to create a customized equipment setup for your home with LiveWatch. Standard equipment includes; motion sensors, door sensors, system control panel, and a mobile app for alarm and sensors notifications. All packages include 24/7 monitoring services. The control panel includes z-wave technology but it is unclear if they incorporate crash and smash technology as well.

AARP Member Discounts

In August of 2016, LiveWatch President Chris Johnson stated, “LiveWatch was founded to make home security accessible to everyone.” In speaking of the new AARP member benefits, he continued, “We’re excited to extend this special offer to AARP members because we believe everyone deserves a little more peace of mind as they pursue their goals in life.”

As reported by PR Newswire, the AARP discounts allow members to now purchase a LiveWatch home security system at a reduced price and will also save $2 a month on all LiveWatch alarm monitoring plans. The security systems will still include the risk-free cancel anytime policy and free lifetime warranty.

 

The Bad

  • High upfront costs
  • $19.95 activation fee
  • No professional installation available

High Upfront Costs

LiveWatch’s upfront costs are decently high. Regardless of which package is chosen, customers will be required to pay $99 upfront. Any additional equipment components that customers may need to purchase range from $29 to $78 each. Smart door locks, security cameras, carbon monoxide detectors, smoke detectors, and window sensors must be purchased separately. An additional motion sensor and door sensors may also be purchased separately. Security cameras are especially pricey, ranging from $199 to $349. Customers have complained of additional fees for false alarms.

$19.95 Activation Fee

In addition to upfront equipment costs, LiveWatch requires its customers to pay a $19.95 activation fee.

No Professional Installation Available

LiveWatch Security does not offer professional installations, which means that the customer is responsible to install their home security system on their own. Although these security systems are not difficult to install, some customers may still prefer to have a trained professional handle the installation.

The Bottom Line

LiveWatch offers DIY home security solutions with short contracts, customizable packages, and affordable monitoring plans. However, LiveWatch’s upfront fees are high compared to other top companies and no professional installations are available. Though the company puts top priority on alarm response times, it has not always been reviewed for great customer service.

Most Helpful Reviews From LiveWatch Security Customers

  1. User Score
    1
    Jlee
    March 15th, 2018 Seattle, WA
    I used to be a proponent of Livewatch but overall you're better off going for a more reputable brand. My livewatch has been nothing but a headache and they've actually cost me more money than they saved. I've had 2 random false alarm calls due to faulty sensors where it just sent the police to my house without being triggered. Thinking it was a break-in, I let the police check it out. Turns out the sensor just decide to call the police on its own. Bam, $115 fine which Livewatch says it's not responsible for. Right now I'm more scared about false alarms than actual burglaries. But seriously, you'll end up paying more for your system if you're in a state that charges for false alarms.Read More
  2. User Score
    10
    Barbara Whitnack
    April 27th, 2018 Charleston, SC
    We have been with Live Watch for 4 years and are most satisfied with their products and services. Last week had to call to get a document for my insurance company and Victoria was most pleasantand accomadating and within three minutes i had the needed document on my computer. Each time i have called the service provider was pleasant and knowledgeable..There quick response is appreciated. Thanks Live Watch for being here when we cant"t beRead More

203 LiveWatch Security Reviews

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  1. User Score
    2
    February 4th, 2014 Salt Lake City, UT
    15 people found this review helpful!
    Stay away, Leaving front point was a mistake. live watches customer support and service is very poor. They don’t know how to back up their system… If something changes so will my review
    Read More
  2. User Score
    10
    January 30th, 2014 Mount Vernon, NY
    7 people found this review helpful!
    The system pays for itself because of the monitoring service’s low rates. I have had my Simon XT for over 4 years going on 5. The monitoring service and technical support and has been superb during that time!
    Read More
  3. User Score
    10
    November 13th, 2013 Plymouth, MA
    8 people found this review helpful!
    Installed system 2 weeks ago- problem with door sensor which was quickly fixed. Sales rep, technical support & installation tech couldn’t have been better. Thanks especiallyto sSteve for his patience. We got the touchscreen but find being able to control system with app on our phones fromanywhere is great. Also like that it is completely wireless with battery backup. Also the 1 yr contract option & low monthly monitoring by them is a plus.
    Read More

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Our Score
8.2
User Score
6.7
Rank this Company

Ratings Breakdown

Price

Cellular monthly price
$34.95-49.95

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
12

Cancellation Policy

Can you cancel contract?
Equip. Fees

Moving Policy

Can you move with system?
Free

Number of Reviews

User reviews here on BHSC
203

Overall Score

Based on ranking criteria
8.2 /10

Protect America

Compared to industry leader
9.0 /10
Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,284

Overall Score

Based on ranking criteria
9.0 /10