LiveWatch Security

LiveWatch Security

5.6

Our Score

6.3

User Score

LiveWatch Security is now part of Brinks Home Security

LiveWatch offers three DIY installation home security packages. Those interested in professional installation can pay extra for a recommended technician. The home security equipment can be purchased up-front or paid for monthly. Monitoring services come at an additional monthly cost.

Pricing Packages

Nest Secure: $29/month for monitoring

*$399 for equipment OR $11.08/month

  • No contract
  • Professional, 24/7 wireless monitoring
  • Control Hub (Nest Guard)
  • 2 door/window sensors
  • 2 Motion detectors
  • 2 keyfobs
  • Brinks mobile app

Home Complete: $29/month for monitoring

*499 for equipment OR $13.86/month

  • 36-month contract
  • Professional, 24/7 wireless monitoring
  • Control Hub (Nest Guard)
  • 3 door/window sensors
  • Motion detector
  • Brinks mobile app

Home Complete + Video: $39/month for monitoring

*599 for equipment OR $16.64/month

  • 36-month contract
  • Professional, 24/7 wireless monitoring
  • Control Hub (Nest Guard)
  • 3 door/window sensors
  • Motion detector
  • Indoor camera
  • Video doorbell
  • Live video streaming
  • Cloud storage
  • Brinks mobile app

Available Upgrades:

  • Indoor camera
  • Video doorbell
  • Live streaming
  • Cloud video Storage
  • Fire monitoring
  • Keyfob
  • Motion sensor ($78/each)
  • Door sensor ($29/each)

Pros

  • No Early Termination Fees
  • Rate Lock
  • Trial Period

No Early Termination Fees

LiveWatch customers are free to cancel their service at any time with no early termination fees, although you may have to pay for your equipment. Many home security companies require their customers to pay the remaining balance of their contract, which sometimes adds up to hundreds of dollars.

Rate Lock

Customers don't have to worry about their monitoring costs rising since their rate-lock guarantee ensures monthly rates will not increase.

Trial Period

Potential customers can try the Brinks Home Security plan/equipment for 30 days. If unsatisfied, it can be returned for a full refund.

Cons

  • Minimum Home Automation Equipment
  • Expensive Monthly Fees

Minimum Home Automation Equipment

Link Interactive, now part of Brinks Home Security, does not sell home automation equipment. Those interested in home automation will have to purchase equipment separately from another company. The company sells very limited equipment: motion sensors, door sensors, fire monitoring, indoor cameras, and doorbell cameras.

Expensive Monthly Fees

Those who choose to roll the cost of their equipment into their monthly monitoring costs will end up paying or $40.08 for Nest Secure $42.86 for Home Complete, $55.64/month for Home Complete + Video. This is without any additional sensors.

Our Recommendation

LiveWatch Security (Brinks) has positive home security reviews and uses excellent equipment for home security. For those who are interested solely in home security and want to purchase their equipment upfront, this company is a good choice.

Ratings Breakdown
Monthly Monitoring Fee $29-$55
Install & Equipment Fee $0-$599+
Contract Length 36 months
Cancellation Policy Equip. Fees
System Relocation Fee Free
Number of Reviews 210
Review Last Updated: May 15, 2020

Real Customer Reviews

The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.

In order to ensure the legitimacy of reviews on BestHomeSecurityCompanys.com, all reviews are moderated by real people. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.

210 LiveWatch Security Reviews

1. Select Your Rating:

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3. Review Validation:

5

Score

Jackie O. Milwaukee, WI

Feb 12, 2018

I was interested in their products & services until I signed up. I was at work with a few minutes to spare so I filled out your form to learn more about pricing, since then, I have received 2 emails, 3 phone calls (one every hour), a voicemail and text message. I regret giving them my phone number and have blocked them so that I stop getting calls. I'm no longer interested and have asked them to remove me from their mailing/call list.

2

Score

Dianne Fort Myers, FL

Feb 2, 2018

I was sold the Smart Thermostat (ADC-T2000) because I’m seasonal in Florida and wanted to be able to adjust the temperature according to the humidity reading. The thermostat is not accurate with its humidity reading as it is off by 6-9 degrees. I also had to get a new panel because it wouldn’t give me humidity reading on the app with the Simon XTi panel. Of course I was not told this and they didn’t know it when I bought the thermostat. LiveWatch doesn’t seem to know the products they sell very well.

3

Score

Susan Sheffield

Jan 31, 2018

I purchased this system about 6 months ago. I opted to outright buy the equipment at a little over 400 dollars. They promised me a 100 dollar gift card as a promotion which I never got. Installation was easy but first thing one if the motion sensors never would sync up to the system. So they sent out a new one. Problem solved then a week later the pannel froze up and again had to send out a new pannel. After several complaints about bad equipment they gave me 2 free months. One night I got an email saying my back door sensor was offline so I called tech support to see what's going on and its then I find out there is a 19.99 charge for calling after hours. Since then that particular sensor has went off line for 24 hours or more at least every 3 days. Now I'm finding out the reason is those sensors do not work on metal doors very well... they say that if anytime within one year of purchase you may return it for a full refund. Depending on what they do tomorrow I may find out if that is true. The only good thing about this system is that it does work. Once we forgot the dog in the house and she set off the alarm when she walked through the living room and they instantly picked up the alarm and gave me a call. So I do know it does work if you can keep your sensors working. Overall I would not recommend this system to anyone. Their equipment obviously is not very good.

10

Score

face less

Jan 26, 2018

I researched companies and ended up choosing Livewatch Security. The installation is easy. You call, pay, pay for equipment. I think it was under $200.00, (you pay for equipment rather you pay it upfront or its buried in the monthly cost, like with Protection One & ADT). Livewatch will FedX the equipment to your home the following day, already provisioned (IQ2 panel and sensors) before you install it. You place sensors on doors and windows and you install the panel- 2 screws and you need to borrow a screw driver to screw the panel into the wall but super easy, you plug in the panel to the electrical outlet and bam, your set. The company sets up a call to go over the training of the unit and all the pertinent information the day the equipment arrives - Easy peasy. I had a small glitch on one of the sensors, it wasn't working properly which we discovered during the set up process, the company sent out a new sensor and we installed it. Again, they are easy to work with. You can cancel within the first 12 months and get your equipment money back and so far no issues. The IQ2 panel is great- made by Qolsys. Its an all In One Security Panel with 7" Display Touch Screen CDMA Cell Built I. You program it to add people with their own code and every time someone arms/disarms you get a text or you can turn off the information inbound. You have the app on your phone and you can click on to see the picture of the person arming /disarming or if you forget to arm before leaving you can turn it on from the phone. The panel has lots of features and it pairs well with the Amazon Echo. I had Protection One and ADT- neither one had this many options.

10

Score

Steven Ronsen Edison, NJ

Jan 25, 2018

Just replaced my main and 2 remote panels (Qolsys) because of issues with the remotes (which I purchased from a third party), not with the main panel. Anyway, support for ordering new panel and subsequent assistance with moving all existing data to new panel was simply perfect. Their staff knows what they're doing, are helpful, polite, pleasant and everything I'm not used to getting. On top of that, they have a high-quality VOIP (or maybe it's an old-fashioned POTS) system which is clear as a bell. Only had one alarm in 2+ years due to my error which showed that I can get fire department response in 3 minutes when I need it. Never had an issue with billing or anything else. Not only don't you appear to give anything up for their low monitoring prices, but you have the flexibility to use your own sensors and other compatible hardware items. I am pretty savvy technically, so DIY is a plus for me and paying up front and owning the hardware is also advantageous.

9

Score

Anna Lowry

Jan 17, 2018

I've had Live Watch for several years. The salesperson was very helpful. When the system arrived, I tried putting it up, but I'm a septagenarian and it was quite difficult. It took hours, but eventually, between the very patient Live Watch support person, the less helpful AT&T support person, and me, we got it working. No problems for quite awhile. I can choose between the alarm going off instantly when someone enters while it's set or the alarm going off after awhile. There's a voice that warns it's going to go off, and I like that. I have plenty of time to disarm it if I forgot to do so before entering. They've been very good about notifying me and everyone else when the alarm goes off, and I was particularly impressed this last Christmas break when it went off because my sister-in-law entered and we didn't know she was the one who set it off, but we were close enough to investigate and asked them not to call the police until we'd confirmed it was a real alarm, and they cooperated quite nicely. I've seen complaints about the panel heating up, and they told me that the panels they were using had lithium ion batteries, which were causing the trouble. Even though mine hadn't caused that problem yet, they sent me a replacement panel "just in case". I have 4 cameras monitoring 3 rooms and the outside entrance. The outside camera has been a pain and we've not been able to get it working, even with my grandsons helping with the aid of the Live Watch support. Since all the cameras must be mounted high on walls by screwing them in, their installation was difficult for me, and I would have really liked to have been able to get a professional to do it, but my son and grandsons finally got the job done. There have been a few glitches, like when they sent a replacement camera, but it had a European plug rather than an American plug, but they fixed that. Also, one of the doors being monitored is actually in a different building from the wireless router. There was no problem at first, but when the sensor had to be replaced, the one they sent wouldn't work, even after a very nice lady spent an hour with me trying to troubleshoot why. She sent another sensor, which also didn't work, so that door hasn't been protected for a year or more. Unfortunately, because of that, they won't give me a certificate of monitoring so I can get a reduced insurance payment. I tried calling them over the Christmas break, and the wait was awful, but that was because they were getting so many new customers and were frantically trying to hire enough people to service them. All things considered, I really like this company. They have been very helpful and patient with this "old lady", their system basically works well, and they're not nearly as expensive as ADT, which we have at our other home. The particular home we have Live Watch with is a very unusual situation and, except for the back door and the outside camera, we've been very pleased with Live Watch.

0

Score

Egr86717 O Fallon, MO

Jan 13, 2018

Don't even inquire about the services! Just. Don't. Do. It. I wanted a price list emailed so I put my email in to get that and it said we must have your phone number in order to provide this. BIG mistake. In the 2 days since I submitted my request for prices to be emailed I have been called literally 11 times. Most recently at 8:30pm. Also, I got 2 calls in a ROW yesterday. I have set my phone to auto ignore the calls now and I am so glad I did!

8

Score

mfabrizio Brooklyn, NY

Jan 9, 2018

Customizing a system was easy, shipping was fast. Setup & Installation was simple and not time consuming. So far its been great.

0

Score

Mario M Kearny, NJ

Dec 26, 2017

I have had this in my home for 11 days and it has been a complete waste of time since the box arrived at my door. The installation was a joke, the sensors kept falling off the walls and doors. The motion sensor did not pick up motion in my living room. Trying to get tech support was a hassle. DO NOT WASTE YOUR VALUABLE TIME WITH LIVE WATCH!

0

Score

Jon Marshall, TX

Dec 12, 2017

I signed up for Livewatch for my girlfriend in June of this year because she lives in another city. When I signed up I told them to put it in her name and address and send bill to my address. Instead they choose my name and tie it with her address so now that my girlfriend and I have broken up and no longer communicate they expect me to go get the equipment for them or make her put it in her name. I have spent two months trying to resolve this with no success. I guess they are to incompetent to send her a letter demanding the equipment back!

0

Score

Jon Doe San Diego, CA

Nov 28, 2017

False Alarm went off when I was at home, got the notifications and phone calls to confirm it was a false alarm. An hour later at 11pm, the cops came banging on the front door. 1. The operator I spoke to couldn’t understand English well and couldn’t speak it well either and had me repeat my passphrase 3x. 2. According to the log on my phone/account, all was clear. 3. If this was truly an emergency, the cops coming an hour later would have been way too late.

10

Score

Gerry Sopreda Streamwood, IL

Nov 28, 2017

I love this company! The upfront cost was significantly less than what any other company quoted me and the monthly rate is amazing for full smartphone control. If I ever need anything they are a phone call away or they have tech on chat on their website that are so helpful!

1

Score

Clarence McKinney

Nov 19, 2017

Contract says full refund in the first 365 days but try to get it. They promise they will email the return authorization, email never comes. Spent an hour on the phone with them and they made these promises but no response yet from them. The system did not work and I had constant sensor failures so 9 months after I installed the system I asked for my refund and I can't get anywhere with them. So beware of this company.

0

Score

Ina

Nov 8, 2017

not getting what I paying for the technology person came out three time to fix the problem and couldn't they say i get credit i did not

0

Score

Beatrice

Oct 28, 2017

SERIOUSLY people if it's to good to be true don't take any chances we just got SCAMMED by a sales person named Clayton F. send us a system, we got the right equipment but he TOTALLY LIED about just needing a smart phone to monitor our cameras and such, when tried to activate the system they told us we need WIFI in the house to be able to work, what a SCAM he totally told us over and over again that all we need is a smart phone, I am furious not sure who I can contact to REPORT this SCAM to, so it won't happen to anyone else

2

Score

Mark

Oct 27, 2017

I don't recomend! I have a wireless LiveWatch security system and there is a glaring security flaw that annoys me everyday. The industry standard for decades has been to make a bold and persistent audible alert when an entry door has been opened when the system is armed so that the person remembers to quickly disarm it but this doesn't happen with LiveWatch. You better not go get the groceries out of the trunk of your car because you'll never hear the 10 second countdown before the alarm goes off. That's right, you only get an audible countdown just 10 seconds before it alarms! I've tried repeatedly to talk to someone in authority about this issue but I've been completely ignored. Really, how much could it cost for them to get a programmer to address this security flaw. The real liability is that if you forget to lock your front door and a burglar opens it he won't even know you have an alarm system so instead of running away he proceeds into your home and possibly into your bedroom........

0

Score

Lance Aaron Zajcew Phoenix, AZ

Oct 25, 2017

I am in customer service and sales there for I am not one to leave a negative review as I know the true impact; yet here I am. There is a problem when you clearly tell a company what you would like from them and they repeatedly tell you that they can provide those services. In the case of livewatch they have a lot of problems. It is very simple and easy in business to just come out and admit when you do not have the services that your customer is asking for instead of trying to sell them on services they do not want. I personally spoke with multiple managers that work for this company and not one of them is able to provide the services they all spoke of. Apparently the largest growing county in the United States last year is not a metropolitan area in which they have any services within 75 miles. Do yourself, your friends, and your family a service and avoid doing business with them at all costs. There are too many other more reputable companies that can actually provide proper service. To think I left my house unprotected for an extended time to let them try and work out a solution. Yet I call a reputable company in I have a system installed within a couple days. I could go on and on why this company does not deserve an A+ rating but will leave it at this. When it comes down to it would you trust your families life or your own with a company that can not deliver on its promises??

2

Score

Matthew Escaler Taunton, MA

Oct 21, 2017

Salesperson was good. Reveived my first panel and the camera feature didn't work. After taking apart the panel multiple times they figured out it was the daughter board. Sent my second panel. After hours On hold and on phone and taking apart panel it was discovered the daughter board was not functioning. They sent a 3rd. Spent hours on hold and on phone. I told them that the board was getting extremely hot. I actually burned my finger. I said listen I've done this 10 times already in the other panels and it never got hot. They said it was because it was processing a lot of information. ??? I didn't like that answer. Then was told to let it cool down. Made another phone appointment. Took apart machine for a fifth time!!! Then they finally said board was fried and now im going to receive my 4th panel!! I was also told that me and everyone on list would get a call before they dispatched police. So I followed the persons directions on phone. I disarmed unit. Unplugged. And took out battery. Reveived a text that said we tried calling you and everyone on list but couldn't get a hold of anyone so police were called. On the text it allows you to click false alarm. I did and someone else did. I asked rep of police were going to show she said no. Within minutes I had 4 police there!!! I was on phone with live watch when they showed and had to give my ID and explain what was happening. They offered me 1 free month. That doesn't compensate my time and aggravation and a burned finger. Not happy.

10

Score

Charles Melancon

Oct 8, 2017

I bought a LiveWatch system in 2013 at a reasonable price and have had excellent service and support since then. Last month we purchased a second system at an excellent price, it arrived on time and the installation went perfect. We were up and running within 2 hours after unpacking the boxes. The sales and support teams were excellent.

1

Score

Bill Junction City, KS

Sep 22, 2017

Sales person was great, everything after that sucked. Could never get a hold of anyone. Had to call in 5 times before they FINALLY cancelled my service and only sent me my money back 60 days later after threatening with terrible reviews and my lawyer

1

Score

Trish Conroe, TX

Sep 16, 2017

This is not the company for you! We purchased Live Watch, it came a week later then we were told. I wanted the system installed before we moved into our new house, that didn't happen. When we finally got the equipment some of the door sensors didn't work. The glass breaks are big and attach to the walls with tape. We had several fall off the walls. They told us it would take a week to replace the equipment that didn't work. My husband was on the phone with the tech trying to install the system and the sensors weren't working, she kept saying I wouldn't worry about it. Are you kidding me! It's our security system! I told my husband I didn't feel secure and I wanted to find a new company. The very next day he packed up the equipment and sent it back. They did not give us a full refund like they stated. I would not recommend this company. Fortunately we found a company that came out the next day and installed a security system that makes me feel safe.

0

Score

Janice

Sep 15, 2017

HORRIBLE! We live in Canada and all we did is inquire about their services, since it is based in the States we did not choose them as they are not local. Now all we get is numerous calls a day EVERY DAY! They don't even leave a professional message, just all these calls numerous times daily. WE ARE NOT INTERESTED STOP CALLING!

4

Score

Jeffrey Golden

Sep 5, 2017

I was generally happy with the system when first purchased. The equipment was easy to use, and the panel let me know when a door opened or closed, which was great with a five-year old in the house, however, I lacked any kind of real measure for the system. I have had the system for about six months. Customer service was always friendly when equipment malfunctioned, and replacements were delivered with little delay. Hurricane Harvey forced us to leave our house last week, thankfully we were fortunate to escape the tragic flooding that hit most of Houston. We turned on the alarm when we left, but our area soon lost power. Without power in the house, the alarm failed to stay on/ active. The flooding sensor i purchased with my system was completely useless. Power was restored a few days later, and the alarm stayed locked/ inactive and nonresponsive. I called customer service from Dallas, and i was notified that I would have to be in front of the panel to unlock it and turn the alarm back on. Looting was active in my area, and the very protection I was told my family would have with the alarm was not available. Bottom line, when we needed the alarm most, it was a complete and epic failure.

0

Score

DC Monrovia, CA

Sep 5, 2017

Sales and delivery worked as promised. However, installation has been a total nightmare. The time, I spent 3 hours on the phone with tech support trying to set up the system. Finally it was decided that 3 of 4 door sensors were bad and replacements were supposed to come 2day FedEx. The 2 motion sensors only worked intermittently. I went through entire testing and evaluation process of each sensor: taking them apart and resetting them, moving them up and down, opening and closing doors. My ceilings are 10 feet with tall doors as well, so I'm climbing up and down each time at each location. I was even instructed to take the control panel apart and reset. After 3 hours the tech told me he would move my case up to a higher level and would get a call back. The replacement door sensors came by US postal service instead of FedEx, so I did not check, not that it really mattered. Tech support did call back but I was not in the house so I couldn't continue to troubleshoot. This is in my second home. I drove back to my other home in another state, and brought the equipment with me. I tried setting it up there, and again, testing only the motion sensors. After an hour with tech support, I ran out of time. I requested a new panel and motion sensors, but support we had to run more tests. I called the next day but they were so busy, I requested a call back, which they did, but by then I had to go to work. I'm trying again today, but must wait for a call back. I did call up to complain and to return the unit stating that I'm not returning the 2nd home for 2 months. Tech support gave me 3 months of free monitoring service, confirmed by email. However, I still have a system that's not working. It's a really nice system, but it doesn't seem to work. I'm giving it 1 more try. Maybe there are quality control issues with their equipment

9

Score

deborh daves

Sep 3, 2017

Deborah D, my review was read by Live Watch. The gentleman, that called,asked me to explain to him my experience with customer service. See my other review below. We came to an agreement, that I liked. I have decided to continue Live watch services.

0

Score

Deborah Daves

Aug 27, 2017

In my opinion Live Watch is Bait and Switch. The Bait; offer low fee for equipment. The web site will offer equipment for as low as $99. Sales will tell you low equipment fee, To get the low fee , you must try the Monitoring service for at least one month, cancel anytime after that you want. . THE SWITCH:; I found a charge on my credit, that was not authorized.Turns out be be a hidden fee. When I called about the fee I was told, I was being charge for a Monitor, that was to an exchange for a faulty monitor I received with my equipment. The problem, I never got the Monitor, that was to be the exchanged for the bad Monitor. Now I'm expected to pay $129.for a monitor that I did not get and I had already paid for the faulty Monitor. I refused to pay and blocked my card. I wanted to cancel the service. Now I'm told that I can not cancel I must keep the service for 1yr or pay $600 for Equipment or return the equipment. I already paid the other LOW fee and set-up. That makes Live Watch in my book a scam company and doing Bait and Switch The Good is I liked the Monitoring Service and would have continued, Scam, is a Scm

1

Score

Todd Penfield, NY

Aug 25, 2017

WOW, talk about getting the run around, and I was just on a online chat with them. All I wanted was the prices for their products. They really didn't want to supply them. So what are they hiding. Monitoring costs are worse than ADT. I just wanted to see what it would cost me for a new system for our home. Their website only show 2 packages and as far as add on there site only showed me 3.

9

Score

Matt Bessingpas Cannon Falls, MN

Aug 20, 2017

Very Friendly & Knowledgeable Customer Service. Best Price In Comparison To Other DIY Companies. All Products Are Covered By Lifetime Warranty And Was Clearly Explained Before Payment Was Recieved $99.00 Then $34.95/Month After Is Very Reasonable For The Quality Of Service & Peace Of Mind Provided.

9

Score

Lucas

Aug 18, 2017

Summary: Overall, good DIY alarm company with low up-front cost and very clear plans. Lifetime warranty for products available, but only if you ask. Marketing is extremely aggressive. I was shopping around for alarm companies recently and spoke to customer service agents at several of them. LiveWatch has the most aggressive sales tactics I've seen in a while. You will be emailed, called, and nearly harassed as they try to get your business, and even when you sign up (which I have) you will still get emails and phone calls. I think they're trying to come off as caring, but I see how some people might get fed up with it. The simple solution to this is to politely ask them to limit their calls/emails or ask them to stop entirely. I feel this is a non-issue. The billing is done through credit card and is automatically paid per month, so you don't have to worry about doing anything manually. I'm not sure if there is a manual payment option should you be interested in doing so. My equipment costs were $99, as advertised, and if you speak to the sales agent they can probably get you most or all extra equipment for the same price. The default package comes with a panel, only two door/window sensors, and a few other things. Just ask for more door/window sensors and they'll likely provide you with some for no extra cost. Once you receive the equipment you have 90 days to return it. After one year of service you can keep the equipment for yourself and use a different monitoring company. If you leave before a year is up you have to return the equipment, but you are also refunded whatever you paid for it. I would not consider $99 to be a "high upfront cost" considering some monitoring services will require you to buy your own equipment (easily $500+ for everything). LiveWatch has a good hybrid system with what I consider a reasonable upfront cost and fair monitoring price. Equipment installation was a breeze. Door/window sensors have little manuals to help you out (or you can call LiveWatch's support line) and attach via double-sided tape. LiveWatch pre-programs the sensors for you and labels each door/window sensor box so you know where to put them. All sensors are clearly listed on the panel and it makes setup a breeze. Down the line this will also make it easier to replace sensor batteries, as the panel will give a message saying "front door low battery", or something along those lines. I did have a problem with the transformer for my first panel (the part that plugs into the wall) and I received a replacement within a couple of days. Pricing is month-to-month with no contracts. As mentioned above, if you cancel within the first year you must return the equipment, but you are also refunded the equipment's price. Customer service and tech support isn't as readily available as their marketing team is. However, I have no complaints about their reply time. Calls were either answered after less than 10 minutes on hold, or they would return my call within 24 hours. For some people this may be too long, so do keep this in mind. Overall I'm very happy with LiveWatch so far. They seem very honest about their policies and their service is very personalized, if a little overbearing at times. I noticed some of the reviews here have conflicting information (upfront cost of $900?) and that just seems entirely incorrect to me. It is possible that LiveWatch has made some changes in the last few years, which is resulting in very different experiences. If you are looking to go with LiveWatch I recommend calling them yourself to see what they have to offer. If you get overloaded with emails and phone calls, just politely ask them to stop. Reviews here speak poorly of the cancellation process, but it's not something I have experience with. I would advise you proceed with caution on that front.

10

Score

Andria Adams

Aug 11, 2017

They understood what I needed and got me set up quickly.

0

Score

David Evangelista

Jul 10, 2017

I will NEVER do business with their company. I filled out the contact form and received a call right away. As soon as the salesman told we they were not high pressure o should have known what was about to come. He gave me a quote. I told him I needed to talk with my girlfriend. I emailed the salesman and said we had another company that had better pricing but we would discuss it more, do our research and let him know on Monday. He called me right away and told me why his company was better than the others. He wanted to get my Girlfriend on the call. I told him we didn't have time as it was around 6:30 and we were headed out and that Monday would be the time. The first call came at 8am with no voicemail. The next was 8:37. The next was 9:47 with a voicemail. Then 10:56, 12:05, 1:14, 3:18, 5:19 and 7:23. Not to mention the multiple emails I received. I was in meetings all day and couldn't answer but my phone went off all day. I finally answered and laid into them. I will never do business with them. Ridiculous.

1

Score

Hope

Jul 8, 2017

At first the advertising is great, then they have no answers once you get it. And if the thief has your email God forbid and tries your password and locks u out, you can't get into it until morning! No 24 hour service like they say! And I came home and my house is different and socks were on my floor! So the point is, someone went threw my stuff. I can't look at my cameras and WHY didn't the alarm sound? I guess my email adress. Word of advice, use a brand new email adress. And not sure if this comp is a hokes.

9

Score

Stephanie Redmon

Jul 3, 2017

I have had a livewatch alarm system for about 4 years. I absolutely love it. It was really easy to set up and I have never had an issue. When I moved to my new place last year they sent me all new equipment for free. I have never had anyone break in but I have tested the system and it works well. The only thing negative is that the alarm itself is not actually as loud as I would like. I'm not sure if a neighbor would actually realize their was an alarm going off in an urban dense area like I live in.

10

Score

Wes Wagner

Jun 24, 2017

Used Live watch for slightly over 6 years. The monitoring equipment has been very reliable. Our system uses the wireless phone card in the main console. It failed after several years and was replaced for free, Customer service for me has always been great. . The monitoring company is quick acting and I have always been able to get through to cancel a couple of false intrusion and smoke alarms. We also control multiple devices, thermostat, pool pump, and interior/exterior lights with the same system. It is amazing to be able to see live video and turn lights on and off when you are 1200 miles away from your home. The phone and computer apps are also great. Would not even consider another company for our security. Yes you do have to install the system yourself, but everything is set up and identified as to where it will go. Pretty easy to do,

6

Score

Jennifer Smith

Jun 21, 2017

This is too high... I will continue my search for affordable service!

0

Score

Joseph Newell

Jun 18, 2017

We have tried to cancel basically soon after we got this so called system the sensors dont work and we want our money back. On top they just tried to get the monthly fee of 49.00 out of our account after we callex twice and cancelled. They were not suppose to be charging us for a month because of faulty equipment. But we said we were cancelling, thetefore we should not have belen billed at all. We have only had this system for 3 days. We cancelled the next day. We need our refund to get a system installed that protects our home.

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Manish Singh Plymouth, MA

Jun 16, 2017

Worst ever security devices and services. Not reliable at all. The system hangs without you being knowing and you would think you are being monitored, not to mention, you keep paying month on month. My alarm went off a few times, but I never got a call, again confirming the monitoring sucks!!!!

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LArry Alexandria, VA

Jun 12, 2017

Buyer beware! After selling my home I called to cancel service after selling the property and after putting me on hold 5 mins they told me the cancellation person was busy and they'd call me back, never happened. I'm still trying to cancel service - they're all about sales, no customer service!

10

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Addyson Salalila Tampa, FL

Jun 12, 2017

I've had LiveWatch for over a year now and I have loved it. Since day one the customer service was amazing. I don't understand the people that have posted bad reviews on here. It's been the complete opposite for me. I had an issue with my first iq panel and they replaced no questions asked immediately. Also, People must not understand they are buying a diy alarm system. Installation​ was so easy a five year old could do it. Haven't had any issues with the hardware minus my first panel missing a tampering spring.

10

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kalia Los Angeles, CA

Jun 8, 2017

my husband tripped the alarm twice and .my.phone notified me and beeped then livewatch called my mom and made sure it was not a break in thw alarm went off.right away great job.livewatch i feel super safe and feel that my family is protected and my daughters im glad i have their service