LiveWatch Security

LiveWatch Security

5.6

Our Score

6.3

User Score

LiveWatch Security is now part of Brinks Home Security

LiveWatch offers three DIY installation home security packages. Those interested in professional installation can pay extra for a recommended technician. The home security equipment can be purchased up-front or paid for monthly. Monitoring services come at an additional monthly cost.

Pricing Packages

Nest Secure: $29/month for monitoring

*$399 for equipment OR $11.08/month

  • No contract
  • Professional, 24/7 wireless monitoring
  • Control Hub (Nest Guard)
  • 2 door/window sensors
  • 2 Motion detectors
  • 2 keyfobs
  • Brinks mobile app

Home Complete: $29/month for monitoring

*499 for equipment OR $13.86/month

  • 36-month contract
  • Professional, 24/7 wireless monitoring
  • Control Hub (Nest Guard)
  • 3 door/window sensors
  • Motion detector
  • Brinks mobile app

Home Complete + Video: $39/month for monitoring

*599 for equipment OR $16.64/month

  • 36-month contract
  • Professional, 24/7 wireless monitoring
  • Control Hub (Nest Guard)
  • 3 door/window sensors
  • Motion detector
  • Indoor camera
  • Video doorbell
  • Live video streaming
  • Cloud storage
  • Brinks mobile app

Available Upgrades:

  • Indoor camera
  • Video doorbell
  • Live streaming
  • Cloud video Storage
  • Fire monitoring
  • Keyfob
  • Motion sensor ($78/each)
  • Door sensor ($29/each)

Pros

  • No Early Termination Fees
  • Rate Lock
  • Trial Period

No Early Termination Fees

LiveWatch customers are free to cancel their service at any time with no early termination fees, although you may have to pay for your equipment. Many home security companies require their customers to pay the remaining balance of their contract, which sometimes adds up to hundreds of dollars.

Rate Lock

Customers don't have to worry about their monitoring costs rising since their rate-lock guarantee ensures monthly rates will not increase.

Trial Period

Potential customers can try the Brinks Home Security plan/equipment for 30 days. If unsatisfied, it can be returned for a full refund.

Cons

  • Minimum Home Automation Equipment
  • Expensive Monthly Fees

Minimum Home Automation Equipment

Link Interactive, now part of Brinks Home Security, does not sell home automation equipment. Those interested in home automation will have to purchase equipment separately from another company. The company sells very limited equipment: motion sensors, door sensors, fire monitoring, indoor cameras, and doorbell cameras.

Expensive Monthly Fees

Those who choose to roll the cost of their equipment into their monthly monitoring costs will end up paying or $40.08 for Nest Secure $42.86 for Home Complete, $55.64/month for Home Complete + Video. This is without any additional sensors.

Our Recommendation

LiveWatch Security (Brinks) has positive home security reviews and uses excellent equipment for home security. For those who are interested solely in home security and want to purchase their equipment upfront, this company is a good choice.

Ratings Breakdown
Monthly Monitoring Fee $29-$55
Install & Equipment Fee $0-$599+
Contract Length 36 months
Cancellation Policy Equip. Fees
System Relocation Fee Free
Number of Reviews 210
Review Last Updated: May 15, 2020

Real Customer Reviews

The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.

In order to ensure the legitimacy of reviews on BestHomeSecurityCompanys.com, all reviews are moderated by real people. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.

210 LiveWatch Security Reviews

1. Select Your Rating:

0=worst

10=best

2. Share Your Experience:

3. Review Validation:

0

Score

Garth Lady Lake, FL

May 26, 2017

Extremely poor customer service, all they want is their money, they don't call you back when your systems have problems and you wait on hold for more than an hour then they say someone will have to call you back to help with that issue..

0

Score

Avory Stokes

May 11, 2017

These ppl will call you all day long into the night everyday, why would you want to do business with someone like that...STOP CALLING MY PHONE

1

Score

Arthur Kidder

May 10, 2017

I have tried contacting tech services several times with no luck. I left my contact number twice as allowed to receive a return call. No call from tech services. I did contact security who contacted Zjeremy the manager and he didn't help. No return call from themlike they promised...basically their customer service should be a zero in that they are liars on returning calls....tomorrow I will drop their service...

2

Score

Clarence McKinney Rockwood, TN

May 8, 2017

wireless sensors are very weak and the tape that holds them up is not good. I have had my system for 2 months and 1 sensor has failed and my light sensor does not work. My router covers 10,500 square feet and the sensors are so weak that they cannot be picked up bu my router.

1

Score

Marlyn schean

May 2, 2017

The installation process is a nightmare! I had to pay someone TWICE to come in and help me with this process. Been going on 3 weeks now, and system still isnt working properly. I WISH I HAD GONE TO ADT! ITS WORTH IT!

10

Score

richard James Lexington, NC

May 1, 2017

Great security system

0

Score

john salt New Port Richey, FL

Apr 28, 2017

We had a break in and the alarm never went off.They stayed more than an hour on the cameras and all the company did is denying liability and offering an one year of free service.SHAME

10

Score

Crystal Pueblo, CO

Apr 27, 2017

I found this company to be amazing! No credit checks and you are not locked into a contract! Customer service was exceptional! I would rather pay a $100 to $200 upfront than be locked into a contract. Highly recommend Livewatch.

8

Score

Frank S. Oldsmar, FL

Apr 19, 2017

The customer service people are very helpful and respond quickly. They go out of their way to make sure that you are happy.

10

Score

SHERYL A GARRIDO

Apr 18, 2017

I have had a great experience with livewatch! The customer service was amazing! Setup up was very simple and the equipment is high quality. My equipment has never had a problem. Very happy customer!

10

Score

David J Vasbinder Brooksville, FL

Apr 11, 2017

I installed the system last summer (2016)..Was at home for two months to make sure system would work for us. Left in the fall to winter in the south. One month into our vacation, the front door blew open(was not latched properly). The system worked perfectly. They called me to see if alarm was valid, I indicated that I didn't know what had happened, so they called the police and the police were there in no time and checked the house and property. They saw no footprints up to the door so knew that no one was responsible for the door coming open. They closed the door and left. Every thing was fine for rest of winter.. I am very happy with the system and would recommend it to everyone. It is such a peace of mind to know that if anything happens, the system is going to work!!!

0

Score

Bobbie Medina Van Nuys, CA

Apr 8, 2017

I called to get a price quote and the Specialist Brandon wouldn't give me prices since I am "shopping around". He was rude and told me to go look it up on the internet.

2

Score

Ralph

Apr 4, 2017

Canceled service but still charging monitoring fee. Each time I call get a different reason why.

10

Score

Sri Poway, CA

Mar 12, 2017

Very excellent service by LiveWatch agent. He was very patient and detailed. Explained step by step procedure which helped my installation greatly. Had wonderful experience with the service provided. Keep up the good work.

10

Score

Bob

Mar 7, 2017

I'm very happy. I've had the system two years and had a break in while away. They called me right away and then police. The thieves got nothing. I needed new signs, thieves stole and customer services had them to me in two days. I needed a new sensor (I placed one too close to the door frame and it got crack after a year) and again customer support sent two new ones (one extra) fast at no charge. It did what it's supposed to.

10

Score

Doctor John

Mar 5, 2017

I have been using Livewatch since 2015. This system was easy to install and setup. Livewatch made it easy with their customer support 24/7 and in no time I was up and running. I am amassed at out fast Livewatch responds in the event of an alarm also. Cost may be high in the beginning but don't just look at cost look at cost, customer support and options plus if you are a diy type of person you will appreciate this company and system.

0

Score

John Brubaker Placentia, CA

Mar 5, 2017

This outfit was great for set-up, good hardware and monitoring, but once there is a problem, forget it. I had verbally and in writing instructed up front that our police department was never to be summoned; only I or family members were to be informed of an activation. Sure enough, there was an accidental alarm trigger, and we got a stiff fine from LAPD. Livewatch is in total denial and won't admit their error or reimburse. They have lost a customer for life.

10

Score

L. Martinec

Mar 2, 2017

Dustin was wonderful! He guided me through the installation of the new motion sensor, ran tests on it and answered my many questions. Thank you so much Dustin!

10

Score

Charles Johnson

Mar 1, 2017

Easy to install, equipment and customer service are second to none. I worked in the home security industry for two decades ending in 2001 and I'm very impressed with the new technology.

10

Score

Daniel Brindis

Feb 27, 2017

fantastic customer service. very satisfied. significantly better than other new online security companies I have worked with in the past.

1

Score

Michael Haynie

Feb 22, 2017

Terrible customer service. Extremely long waits on hold. I had a very simple issue to discuss, call was transfered 3 times. Their own website lists 5 different phone number. In disgust, I finally called to cancel service, was assured it would be. They have since tried to bill meTHREE (3) more times. Am considering legal action, complaint to BBB, internet posts, etc.

10

Score

Meredith Zeitlin Ghent, NY

Feb 18, 2017

Brooke was absolutely delightful, helpful, and endlessly patient. Thank you!

10

Score

Paul Giannella Wayne, NJ

Feb 16, 2017

The Company LiveWatch is a fantastic alarm System provider. I especially like they're great tech support, sales support, and customer service. I've been with companies in the past that don't compare to this one. In total the company has one of the best response time in the industry, and the most up-to-date equipment in the industry. I would highly recommend this security company to protect my family which is the most valuable asset I hold. I have great confidence in this company due to the fact that their representatives one in particular that I dealt with Solved my issue within the matter of minutes. This certain individual I give high praise to and this company for delivering such fantastic customer service, sales support, and technical support. Thank you Paul Giannella

10

Score

William Evans West Helena, AR

Feb 16, 2017

William was super. He was patient and helpful throughout the whole process. Can't say enough good about the experience my wife and I had with him.

10

Score

Lavern Smith Seguin, TX

Feb 16, 2017

In these days it is not often one is provided with customer service that is memorable and leaves a lasting impression. The representative that serviced me provided me with exceptional customer service that really set me back. I thought to myself, I wished that all customer service interactions were like this, because we could all accomplish our task and I would have less stress & frustration. I can truly say that the representative was knowledgeable, friendly, great tone, helpful & he wow me with his overall customer service. He anticipated my needs & I didn't feel as if I was a bother to him. He was so pleasant & sound genuinely happy to assist. Awesome job!!!

10

Score

Betsy Fanning Waco, TX

Feb 16, 2017

Christopher was very polite, pleasant and informative. He was patient in working with me until I was able to resolve my problem. Christopher made me feel as though I am a valued customer. I am very happy to be able to speak to a technician when I run into a problem I cannot resolve by researching on the internet or for those that I have a confusion. I appreciate all he did to help me.

10

Score

Diane Gabrele

Feb 15, 2017

Live Watch is an amazing Security System! I chose after a home breakin late Nov 2015. Sadly my daughters dog was poisoned with sedatives & died from beart failure! Got home find back entry break in, fortunate they ran off with just a few items! But losing my daughters dog & the threat to our family , dogs safety was huge wake up call. I researched & chose Live Watch over other Companys, user friendly self install & fair monthly fees! By Dec 24th my security system was activated & I had a much relieved sence of safety! The equipment is State of the Art, yet affordable! They gave plenty of signs for property & decals for windows! The Customer Service & wonderful Tech Dept are patient, considerate they work dillagently help set up equipment for Client Safety! The key fobs are incredible technoligy, I now feel even safer knowing how to use them properly! I give Live Watch ☆☆☆☆ & highly recommend to anyone in need of a Security System! Oh, also a plus is the Tornado warning Alert! Woke me before the News Media report of pending Storm with Tornados!! Thank you Live Watch, for helping keeping my Loved Ones Safe!!

0

Score

Deborah Dececca Wilmington, MA

Feb 15, 2017

Cheap cheap design!!!! I received my unit today 2/14/17 I am very unhappy with the master control unit it is not designed to hang on the wall once you remove the stand you have an opening in the back of the unit it is a very poor design. I was told I could cover it with cardboard not for the fine price if 600.00 dollars that stand should be able to come off without that cover coming off. This system will be going back. DJ

10

Score

Yvonne Bailey

Feb 15, 2017

Your customer service is OUTSTANDING. All questions were answered and your agents helped me with my order. The company is professional and I am confident that my investment in this security system was well made. Love the system and the sense of security it gives my family. Thank You

9

Score

Jon Whan Orlando, FL

Feb 15, 2017

I just renewed my Live Watch service and am very pleased with my decision and the service. The customer service representative, Luke, was extremely helpful and approachable. He was very quick in giving directions and was very professional and patient in providing quality customer service.

10

Score

Jauslin

Feb 14, 2017

Tasha, Thank you for giving me great Customer Service. I truly appreciated your patiences, being very informative and making sure everything was in working order before ending the call. I highly recommend LiveWatch and Five Stars ⭐️⭐️⭐️⭐️⭐️ to LiveWatch???

9

Score

bob reinig Cape Coral, FL

Feb 8, 2017

Had problems with bad sensor. Replacement part arrived very quickly. Tech. was extremely patient with me as I am not very tech savy. He stayed with me until the problem was resolved and the system checked out.

10

Score

JoAnne Heisterkamp Greenville, MS

Feb 3, 2017

The LiveWatch Security system has worked extremely well for me. The equipment was delivered in a timely manner and set-up was easy. Customer service employees were kind and courteous. They patiently answered all my questions and concerns. So far, I have been very satisfied with their prompt response and action taken when an alarm was triggered.

10

Score

CT Nesbit Albuquerque, NM

Jan 26, 2017

LiveWatch was great at helping me design my system and making sure I got everything that we discussed. They were proactive about scheduling follow-up calls for both sales and installation/configuration. Adding an Alarm.com camera was really easy, the LiveWatch DIY videos were easy to follow and the service technicians understood exactly how to help with configuration. We took advantage of the offline training period and the interface was easy to use. Even with the training period, we did set off the system during our first few days. The great news is the system and LiveWatch support performed EXACTLY as described. Follow-up has been exceptional. Great customer service, easy DIY installation, and a 12-month money-back guarantee?! UNHEARD OF!! So glad we made the choice for LiveWatch... I have easily recommended for others.

10

Score

Timothy W

Jan 19, 2017

Yvonne in Customer Service was outstanding! She was knowledgeable, professional, courteous, and helped me understand just what I needed. This was my second system with LiveWatch, as I wanted a system in an apartment I'm staying in for work. Livewatch's excellent products and service are #1 in my opinion. Any issues I've had, their technical support was first rate.

10

Score

Philip Primo

Jan 14, 2017

Overall great company and product. They have the most features at the best price with no shady business practices.

10

Score

Steve Baio Cocoa, FL

Jan 12, 2017

Fantastic Customer Service. He helped me set up my new thermostat and connect it to the LiveWatch panel. The representative was very patient,courteous, and knowledgeable. He also informed me how I could access it all through my iPad. When I asked for some information on an addition to my system, he informed me the item was on sale and helped me with the purchase. Could not be happier with my experience with LiveWatch Customer Service.

10

Score

Jerry Bortner Springfield, OH

Jan 10, 2017

Live Watch is very good with the handling of problems. The equipment is reasonably priced and quickly provided. The monitoring fee is cheaper than the competition, and the response is extremely fast.

10

Score

Tamara C. Medicine Lodge, KS

Jan 8, 2017

Live Watch is very simple and affordable. During my consultation, I was not pressured into buying a plan that I could not afford. They helped me with a secure plan that fit my budget. Installing the devices was very easy and getting everything activated was not complicated at all. The agent that helped me activate was very knowledgeable and answered all of my questions. Live Watch is an awesome investment!

8

Score

Dave Stange Coos Bay, OR

Jan 6, 2017

Excellent customer service recovery! The initial setup and activation call did not go well. The tech assigned was not familiar with setting up an existing system. After trying to figure it out and at the risk of frustrating a customer, we agreed to set up another attempt the next day. The tech assigned to the activation call the next day was absolutely superb! She was intimately knowledgeable about installing and activating my system. She patiently talked me through each step and double checked everything. Then she made doubly sure that I was totally satisfied with the outcomes and that I completely understood the operation and programming of my new system. Bravo LifeWatch! Excellent recovery! You have a happy customer and a great reference!