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#102
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Mountain Alarm

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Our Score
3.4
User Score
3.3

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Our Score
3.4
User Score
3.3
Rank this Company

Ratings Breakdown

Price

Monthly payment
Undisclosed

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

10/10 = BEST
9

Contract Length

Total # of months
Undisclosed

Cancellation Policy

Can you cancel contract?
Undisclosed

Time in Business

Total # of years
1993

A+

Customer Support

Good, Bad, Limited
Bad

SDM Rank

Top 100 Company Rank
31

Number of Reviews

User reviews here on BHSC
3

This Review is maintained by Chase Sagum

Review Last Updated: November 29, 2016

Mountain Alarm has been in business now for over a half century. They mostly service the Denver, Colorado area and contracts typically last for 36 months, though this figure has not been verified.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.2
$44.99
$99-499

#2

8.6
$43.49
$35

#3

7.2
$14.99
$229.96

#102
mountain_alarm-130x130

3.3
Undisclosed
Undisclosed

The Good

Mountain Alarm and Security, has a reputation that is positively superior in the home alarm field. This company’s response time steadily surpasses the industry’s response time, and one of the most important assets is their excellent twenty-four seven customer service. Each company representative makes every effort to work closely with their clients. Many found the system easy to use. It is reported that the technicians on the jobs make sure the clients fully understand how to use it. Mountain provides two of its own monitoring facilities which are UL listed, working twenty-four hours a day for the protection of its clients.

The Bad

The cancellation with this company may be strict to some customers based on the fact that once you sign a contact. Economic stress is considered as is fire to the premises and extent of destruction. Their website is informative, however unlike some sites, there is no mention of price or quotes, which indicates that you must call in order to compare price. Products are quality as is their customer service with no holding time on the phone.

The Bottom Line

Mountain Alarms has an excellent reputation proven only by the number of years they have been in business. There are minimal complaints reported and it’s one of the few companies that have no serious negative reports.

Taking the time to find a good source of safety through home alarm systems is advantageous when the company chosen is in high standards, enjoys an excellent reputation for product and service and has been serving the public for more than six decades. When customer service representatives are working closely with their clients, and the technicians teach and make sure that each client fully understands the system and its use, there can be nothing more for a consumer to look for.

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3 Mountain Alarm Reviews

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  1. User Score
    0
    March 6th, 2015 Murphys, CA
    3 people found this review helpful!
    We had this company give us an estimate for a home security system. When they came out they showed us a top of the line camera; however, when the had finished the installation they had installed a low grade camera. We reviewed the agreement and noticed they did not specify in the agreement what specific model they would install…our mistake was not reviewing and getting a detailed agreement and trusting in this company.
    If you use them make sure you have them spell out in detail everything they will be using.
    Read More
  2. User Score
    0
    October 13th, 2014 North Las Vegas, NV
    1 people found this review helpful!
    Although the installer was nice ‘Rick’. The final product was a small computer looking board with flashing red and green lights dangling from my pot shelf from a wire for all to see. After a cost of almost two grand out of pocket for the equipment and install. The system worked periodically. The installer said it was my Internet. Maybe once that I know of. The cable got unplugged. The other times I believe equipment. Either way my family and I do not feel protected with Mountain Alarms. So with all the problems and spending almost 2 grand and several years of payments any many issues. I tried to cancel two months early. The alarm has need disconnected for the last four months. They are still charging me the rest of the contract. Fine I’ll pay the last two months but I want everyone that the equipment is unreliable. The service, well if the alarm goes off you don’t always get a call and the installation is in my opinion poor. Even though the installer ‘Rick’ is a nice person.
    Read More
  3. User Score
    10
    January 23rd, 2014 Ogden, UT
    2 people found this review helpful!
    My husband and I built a new home and we new we wanted a security system. Some friends recommended we call Mountain Alarm. They quickly responded to our request for a quote. It was a fair price and they offered to beat any competitors quote. We chose them as they have been in business for over 60 years. The technician was very professional and new the equipment inside and out. We have security, zwave door locks, and zwave thermostats. After installation the technician walked us through setting up the app and showed us how to use the interactive features. We love our system.
    Read More

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Our Score
3.4
User Score
3.3
Rank this Company

Ratings Breakdown

Price

Monthly payment
Undisclosed

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

10/10 = BEST
9

Contract Length

Total # of months
Undisclosed

Cancellation Policy

Can you cancel contract?
Undisclosed

Time in Business

Total # of years
1993

A+

Customer Support

Good, Bad, Limited
Bad

SDM Rank

Top 100 Company Rank
31

Number of Reviews

User reviews here on BHSC
3
Our Score
7.8
User Score
8.6
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$43.49

Up-Front Costs

Activation, Install & Equipment
$35

Technology & Equip.

10/10 = BEST
5/10

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Fees May Apply

Time in Business

Total # of years
1992

A

Customer Support

Good, Bad, Limited
Good

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
1,556