Best Home Security Companys

121 Companies 10,076 Real Customer Reviews

northstar_alarm_services-130x130
Current

What Others Are
Researching Right Now:

#60
northstar_alarm_services-130x130

Northstar Alarm

Similar to: Vivint

Our Score
4.6
User Score
4.3

Visit Site

Our Score
4.6
User Score
4.3
Rank this Company

Ratings Breakdown

Price

Monthly Payment
Undisclosed

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
3/5

Contract Length

Total # of months
60

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
384

This Review is maintained by Chase Sagum

Review Last Updated: June 13, 2017

With locations in 29 states, Northstar AlarmĀ is one of the fastest growing home security and automation companies in the country. The company provides a number of important security features that compete with top home security companies; however, with a history of poor transparency, the company does not come as highly recommended as someĀ industry leaders.

The Good

  • False Alarm Protection
  • Video Monitoring
  • Home Automation Options

In the event that a false alarm occurs while your home is being monitored by a Northstar Alarm system, Northstar will provide you with the necessary paperwork to dispute the charge associated with that alarm and get your money back. Few home security companies offer this kind of protection, and the feature helps to set Northstar Alarm apart in the industry. Northstar alarm offers customers the choice of two impressive home security cameras – one that has pan/tilt capabilities, and the other that is static. Both cameras operate on a cellular network, meaning that even if your power goes out, your cameras will still be running. Customers can view live video streams, or record and playback security footage from a mobile app or desktop.

Northstar Alarm also offers a number of home automation options. Through the mobile app, customers can control thermostats, lighting, and garage doors. Customers can even remotely power off small appliances.

The Bad

  • 60-Month Contract
  • Automatic Contract Renewal
  • High Service Fees
  • Poor Transparency

Several of the problems surrounding Northstar Alarm have to do with its contract. People who go with Northstar Alarm will be locked into up to a 60-month contract, which is nearly twice as long as most home security companies’ contracts. And if customers decide to cancel their service before the contract has expired, they will be required to pay 100% of the remaining balance, which at up to over $75 a month for up to 60 months, can be thousands of dollars. Customers must file a written request stating that they wish to cancel at least 60 days prior to the end of any initial or renewal term; otherwise, Northstar Alarm will automatically renew the contract an additional 18 months.

While Northstar Alarm does provide a lifetime warranty on some of its equipment, not all equipment is covered. In cases where a Northstar service technician is called to repair or replace equipment not covered by the warranty, customers will be required to pay $80 per visit, as well as the cost of the equipment being serviced or replaced. Unlike many companies in the industry, Northstar will charge customers to move and reinstall the system at another location.

Northstar provides little useful information regarding its contracts, both on its website and in-person. While the company provides adequate descriptions of equipment and packages, specific information like the number of sensors included in each package. Customers have also reported being pressured into signing up for a Northstar Alarm home security system without being given full disclosure on contract terms.

Want to know which home security companies are top rated? Click Here

The Bottom Line

Northstar Alarm offers a number of impressive home security and automation features that compete with larger, more established companies. Its false alarm protection is a big plus, and its security cameras high-end. However, the company rates poorly in terms of online transparency and customer service. Customers investigating Northstar Alarm are strongly encouraged to examine their contracts and compare with other home security systems before making a decision.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.3
$19.99-$42.99
$0

#2

7.7
$34.99
$99

#3

5.9
$34.95-49.95
$99

#60
northstar_alarm_services-130x130

4.3
Undisclosed
Undisclosed

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

Request Reconsideration

384 Northstar Alarm Reviews

1. Select Your Rating:

166
32
12
4
7
5
4
13
28
113
0=WORST 10=BEST

2. Subject For This Review*(Select all that apply)

3. Review Validation*

or

    Sort By:

  1. User Score
    0
    September 13th, 2017
    0 people found this review helpful!
    Don’t go with Northstar. Your going to have to wait 30minutes to get a hold of a customer service, that customer service rep is going to then tell you to hold and make you wait another 15minutes just to somehow send you to the wrong dept. That person will then resend you back to customer service and they will tell you, “they are super busy and can they give you a call back.” Yet! They are able to answer the phone. Worst customer service. This has hpppened not once or twice, it has happened 5 times.
    Read More
  2. User Score
    0
    September 12th, 2017
    0 people found this review helpful!
    This company has horrible customer service. They send out young kids to talk you into a “great deal” and then disappear. I’ve had to call in multiple times to get the billing straightened out and am on hold for over 30 minutes every time I call. And I have to re-explain the situation every single time I call. I wish I would never had signed a contract with this horrible company. If you are considering signing up with Northstar, I recommend you do not!
    Read More
  3. User Score
    2
    September 8th, 2017 Novi, MI
    0 people found this review helpful!
    Absolutely absurd that you cannot cancel your account at any time after the initial 5 year contract period and that they throw you into an auto-renewal period for 18 months without notifying you or requiring your authorization to do so. I have called them for 4 months in a row to try and cancel my account and now I am told that I missed my window of opportunity and will have to pay $700 to get out of my contract that they automatically renewed for me two months prior to my 5 year contract being up.
    Read More
  4. User Score
    0
    September 6th, 2017 Phoenix, AZ
    0 people found this review helpful!
    This security alarm system was offered to us as part of a bundle package with “an unbelievable MOVIE experience” plus a cheaper telephone service (Magic Jack) and security system (Northstar Alarm) for $54.99 per month for 60 months available to senior citizens only.. Great right? WRONG! The alarm service’s technician was in our home a few hours after we signed the contract. However, the television movie experience was not installed until 2 weeks later. Our contract gave us only 72 hours to cancel. Had we had the television part installed on the same day, we would have immediately cancelled. The movie experience was unbelievable alright–terrible.

    The salesman’s name was Shae H and the name of his company is Engarde. I tried to find out more about his company on line but there was nothing and even the Better Business Bureau showed nothing.. We had nothing but trouble with the television–the brand new movies we tried to watch were obviously someone who went to the theater and filmed it on their phone–we turned it off immediately. When we found out the name of the television service we found it was Kodi B–a free service and may be borderline illegal. Mr. H’s technician was in our home several times trying to fix the problems we were having but to no avail. We later did some research on Kodi B and found there may be a legality problem. We e-mailed Mr. H and told him to come get his equipment. He wrote back refusing to get his equipment, that we signed a contract. Our contract was with Northstar only..

    We have contacted Northstar and wrote a certified letter telling them to come get their alarm system. We have had problems with the alarm system. We never turned it on and it starts beeping at 3:00 a.m. stating that our side door is ajar. (That door has not been opened in a long time, we seldom use it).. We had to disarm the entire system to keep it from beeping.

    What is alarming to me is that we found that many of our friends were approached with the same “bundle” package, but each one was different–Mr. H made some pay something up front, some were signed up for 5 years and some for 2 years–and some were with Northstar Alarm Systems and some with ADT. Each one of those people have been very dissatisfied with the television system and the installation of the alarm system.

    Northstar asked us to send them a letter asking to terminate service and come get their equipment, which we did. To date, we have not got a response. My husband e-mailed them again and they acted like they didn’t get the certified letter (they signed for it so they did get it). He e-mailed them a copy of the letter we sent them. We are still waiting for a reply. Our friends with ADT were immediately let out of their contract due to the scam that Mr. H has been selling. We’re still waiting to hear from Northstar

    Our position is that Mr. H was an employee representing Northstar Alarm Systems when he came to our home selling his bundle. Had we had the television service installed as quickly as the alarm system was, we would have cancelled then and there. He went through our retirement community and there are a whole lot of unhappy people. We have filed a claim with the Arizona Attorney General’s office as we believe this whole thing was consumer fraud, preying on elderly.

    Read More
  5. User Score
    0
    September 2nd, 2017
    0 people found this review helpful!
    This company has to be quite possibility the WORST alarm company that I have EVER seen!! I called them and told them exactly what I wanted the system to do, sales person says “oh yea piece of cake” sign here.. I would then keep asking for the list of parts that they were going to install to make sure that the system would do what I wanted it to do and they send me this garbled part numbers none of which I could google to understand the system!! So against my better judgement I sign their contract.. Now I have a system that not only does NONE of the things that I wanted it to do (mostly simple home automation) but now I have a system that I can not even hardly use.. There are sensors that do not work, I keep getting the whole “we will send a tech out at your couvience” but I have stayed home from work about 5 times for this guy and guess what I STILL do not have a system that works!! Now they will not answer emails on their tech support email (waiting for two weeks) and when I call all I get is sorry for your troubles.. This company is a nightmare!
    Read More
  6. User Score
    10
    August 30th, 2017
    0 people found this review helpful!
    Jason D is exceptionally knowledgeable and efficient, as well as extremely professional! I would recommend your company based on my experience with him alone! He is a great asset to your company!
    Read More
  7. User Score
    10
    August 30th, 2017
    0 people found this review helpful!
    The technician Jason D was a very friendly and knowledgeable person. He went out of his way to make us happy with the installation experience. He explained all of the equipment and let me practice enough before he left to ensure I was comfortable with all the new bells and whistles. Thanks for a great job.
    Read More
  8. User Score
    0
    August 29th, 2017 San Antonio, TX
    1 people found this review helpful!
    This is the most dishonest company, they are unethethetical, shady , they do the switch and bait with you, keep away. Do not sign any contract with this shady anddeceptive company, they will lock you in a 5 yrs contract you are unaware of, they must be put out of business, the Federral Trade comission needs to know about this unethethical compan, Stay Away!.
    NorthStar Alarm Company based in Utah- Is a prejudice, discriminate against black people, I have never been treated this badly by a company, stay away please! This is a horrible company to do business with, with all the country is going through to fight prejudice and bigotry, this company is embracing
    Read More
  9. User Score
    8
    August 29th, 2017 Hampton, VA
    0 people found this review helpful!
    Dan S in tech support assisted me is clearing all my alerts and replacing the batteries. He was patient in helping me google search my particular fire detector and informative in where I could find the odd batteries for my unit. I was a basket case with all the beeping, kids, dogs and life coming at you at the end of the day and he was a calm voice on the other end of the phone.
    Read More
  10. User Score
    1
    August 28th, 2017
    0 people found this review helpful!
    Because they do not have a clear phone tower to connect to, my system continuously is not working. My town implemented a new ordinance fining “fake” calls. I refuse to rely on their claim to help recouping costs associated with a fine considering my alarm is beeping repeatedly throughout the day. In addition to the fact that the salesmen caused me hundreds of dollars to switch service although they made promises that I would be reimbursed. Obviously my biggest concern is that I have no security when I’m paying to have it.
    Read More
  11. User Score
    10
    August 25th, 2017
    0 people found this review helpful!
    Gyneine was a great technician she has skills beyond compare. She provided me with valuable information that was needed to operate my new system using patience and kindness. Her knowledge regarding the NorthStar connect was very impressive. Gyneine made doing business with NorthStar a pleasurable experience that as a customer I’m proud to share.
    Read More
  12. User Score
    0
    August 21st, 2017
    1 people found this review helpful!
    Northstar’s equipment in my house is not working. Last week the thermostat (which they installed) broke. Northstar said they would send out a technician which I would have to pay for (after they overnighted the new thermostat) or they could walk me through installing the thermostat that they would overnight to me. They did not send the thermostat overnight. It only arrived days later after we called to inquire about the delivery. It was shipped 2 day and arrived approximately 4-5 days after they originally said it would be overnighted. I am not a technician that is employed by Northstar. I should not be installing electrical devices over the phone with them, this is a dangerous practice on their part for which I don’t want to be involved in. It was 100 plus degrees outside and I could not wait 4 days for their delivery especially when they said it would be overnighted. That was a 3 hour telephone event with their customer service staff Today, the alarm panel went out. I got the same run around but after being on the phone for almost an hour and a half being given the same run around, I decided to not continue the conversation as no resolution was occurring. I was told I could buy out my contract for $1800. The thermostat issue costumer service said we could buy it out for $3000. Their customer service is shady at best. Northstar is not to be trusted.
    Read More
  13. User Score
    10
    August 19th, 2017
    0 people found this review helpful!
    We had the pleasure of meeting Marc C We were skeptical about some reviews. He spent over a Hour with us explaining Everything. I was paying ADT 57 a month for no protection. He said I was overpaying for what I had. Marc was right when he said I’m not married to ADT. Lol. I love my new camera and touchscreen panel.
    Read More
  14. User Score
    10
    August 18th, 2017 Albuquerque, NM
    0 people found this review helpful!
    A unbelievable man named Mark sold us a Security system at our New Mexico home. We couldn’t be more impressed with him and his technician Shane.
    Read More
  15. User Score
    10
    August 14th, 2017 Albuquerque, NM
    0 people found this review helpful!
    Shane C was very helpful…explained the system and how to use the various features. Friendly company!
    Read More
  16. User Score
    0
    August 14th, 2017
    0 people found this review helpful!
    Have had system OVER 5 years, can’t get rid of these jerks. Wanna be slick talking trying to double talk me. If your system is so great why scam people? Do us the courtesy of a renewal reminder 60 days before 5 year agreement fulfilled. Why hide behind your micro small print, being sleezy and dishonest. If these people come to your door call 911 you’re about to be robbed by a security company. What has the world come to?
    Read More
  17. User Score
    10
    August 12th, 2017 San Antonio, TX
    0 people found this review helpful!
    Like the skybell and the new panel. Jason D helped me work out passwords for my email and helped me understand my new system. Great company and great people.
    Read More
  18. User Score
    10
    August 11th, 2017
    1 people found this review helpful!
    Mark C came by my house and sold us a Northstar system. I am very happy with his sales presentation and the professionalism he displayed. He showed us his doorbell camera on his iPad. Everything he promised was fulfilled. I couldn’t be more satisfied.
    Read More
  19. User Score
    10
    August 11th, 2017 San Antonio, TX
    0 people found this review helpful!
    was contacted by Ryan W offering the service, was very informative and polite.
    Jason D installed our equipment and he was very good at explaining the system and how everything worked. Would recommend these two young men…
    Read More
  20. User Score
    10
    August 10th, 2017
    0 people found this review helpful!
    Excellent assistance in learning the new system. I very much like the new medical alarm. Jason Dumas really helped me get comfortable with all the new equipment. Thank you NorthStar.
    Read More

Recent News:

Want Us To Review a Company?

If there is a home security company that you don't see on our site, and would like us to review, please contact us.

REAL REVIEWS (YES THEY’RE REAL)

With so many home security companies out there, and a lack of sites willing to bring you the HONEST breakdowns of each company, what source can you turn to for the real information you can trust?

We are dedicated to bringing the truth out, and rank home security companies as they should be. Through our investigation, and experience with each company, we rank each company, and bring you our honest, unbiased opinion. We also include authentic user reviews by past customers of each company that are moderated and verified.

Like many sites, we are compensated through affiliate relationships with each company we review, however all of our rankings are based on our 9-Point Ranking Criteria.

All reviews are subject to moderation and approval. Any reviews that may resemble false information, or competitors of another company will need to be verified by our staff before being approved and published. We reserve the right to approve or deny any reviews left on this site.
Our Score
4.6
User Score
4.3
Rank this Company

Ratings Breakdown

Price

Monthly Payment
Undisclosed

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
3/5

Contract Length

Total # of months
60

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
384
Our Score
9.0
User Score
8.3
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,035