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#62
Northstar Alarm Logo | Northstar Alarm Reviews

Northstar Alarm

NorthStar Alarm has undisclosed fees and monthly costs. Installation is free.

Our Score
4.6
User Score
4.2

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Our Score
4.6
User Score
4.2
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

Undisclosed

Install & Equipment Fee

Undisclosed

Contract Length

60 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Undisclosed

Number of Reviews

609

This Review is maintained by Chase Sagum

Review Last Updated: May 21, 2019

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.8
$19.99-$42.99
$0

#2

6.9
$34.99
$99

#3

4.6
$45.99+
$99

#62
Northstar Alarm Logo | Northstar Alarm Reviews

4.2
Undisclosed
Undisclosed

  • False Alarm Protection: In the event that a false alarm occurs while your home is being monitored by a Northstar Alarm system, Northstar will provide you with the necessary paperwork to dispute the charge associated with that alarm and get your money back. Few home security companies offer this kind of protection.
  • Technology: Northstar alarm offers customers the choice of two impressive home security cameras – one that has pan/tilt capabilities, and the other that is static. Both cameras operate on a cellular network, meaning that even if your power goes out, your cameras will still be running. Customers can view live video streams or record and playback security footage from a mobile app or desktop.
  • Home Automation: Northstar Alarm also offers a number of home automation options. Through the mobile app, customers can control thermostats, lighting, and garage doors. Customers can even remotely power off small appliances.
  • Contract: Northstar Alarm customers will be locked into up to a 60-month contract, which is nearly twice as long as most home security companies’ contracts.
  • Cancellation: If customers decide to cancel their service before the contract has expired, they will be required to pay 100% of the remaining balance, which at up to over $75 a month for up to 60 months, can be thousands of dollars. Customers must file a written request stating that they wish to cancel at least 60 days prior to the end of any initial or renewal term; otherwise, Northstar Alarm will automatically renew the contract an additional 18 months.
  • Warranty Coverage: While Northstar Alarm does provide a lifetime warranty on some of its equipment, not all equipment is covered. In cases where a Northstar service technician is called to repair or replace equipment not covered by the warranty, customers will be required to pay $80 per visit, as well as the cost of the equipment being serviced or replaced.
  • Our Recommendation: While Northstar Alarm does provide some unique services to their customers, there is still some cause for concern. For those reasons, we suggest potential customers look into home security companies that don’t lock their customers into long-term contracts like Protect America and Frontpoint.

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609 Northstar Alarm Reviews

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  1. User Score
    10
    May 19th, 2019 Mountain View, CA
    0 people found this review helpful!
    Robert B did a fantastic job installing this system. He fully explained everything and he spent hours carefully installing the system to our satisfaction.
    Read More
  2. User Score
    10
    May 18th, 2019 San Antonio, TX
    0 people found this review helpful!
    Devan M did an awesome job installing our system, very pleased with the equipment and customer service
    Read More
  3. User Score
    10
    May 18th, 2019 Reynoldsburg, OH
    0 people found this review helpful!
    Our installer, Shane G worked very hard to convert our old system to Honeywell. He was polite, and friendly. We really enjoy the new system.
    Read More
  4. User Score
    10
    May 18th, 2019 Helotes, TX
    0 people found this review helpful!
    Awesome company, my tech Devan M was great! The doorbell camera is a must have, thank you Northstar!
    Read More
  5. User Score
    10
    May 18th, 2019
    0 people found this review helpful!
    Robert B was very polite and courteous.
    Read More
  6. User Score
    10
    May 18th, 2019 Houston, TX
    0 people found this review helpful!
    We’re loving our new Northstar system! Our tech Devan M did a great job explaining everything and helping us feel comfortable. Would recommend them
    Read More
  7. User Score
    8
    May 18th, 2019
    0 people found this review helpful!
    Everyone has their own opinion and perspective. My experience has been pleasant. Terrance was very professional and reiterated everything to me so that i would thoroughly understand everything i was getting. He saved me tons of money & he also had a tech to my home the very next day who I was also quick and professional. I have recommended my neighbors family and friends.
    Read More
  8. User Score
    2
    May 18th, 2019 Scottsdale, AZ
    0 people found this review helpful!
    False advertisement they stated we’d get free equipment but ended up paying 350 for it. I’ve been calling for 2 weeks to have them come and look at my camera that’s not working and have not received a call back from anyone
    Read More
  9. User Score
    10
    May 18th, 2019
    0 people found this review helpful!
    Robert B was very knowledgeable with the equipment he installed and answered every question I had. Mr. B was very professional and took time to install everything right.
    Read More
  10. User Score
    10
    May 17th, 2019 Reynoldsburg, OH
    0 people found this review helpful!
    Shane G and his team did an awesome job for installing our brandnew alarm system! The team has the ability to finished and get ther job done as soon as possible! Good job guys and thank u for your service!
    Read More
  11. User Score
    10
    May 17th, 2019
    0 people found this review helpful!
    Very pleased with the overall process. From our salesman Kolby W to our tech guy Easton A. Very polite and both know their job inside and out.
    Read More
  12. User Score
    10
    May 17th, 2019
    0 people found this review helpful!
    Robert B did an awesome job installing my alarm system and answering any questions I had.
    Read More
  13. User Score
    10
    May 17th, 2019
    0 people found this review helpful!
    Robert B was very corteous and professional. He made the install seamless. Answered any questions I had during the whole process.
    Read More
  14. User Score
    10
    May 17th, 2019 San Antonio, TX
    0 people found this review helpful!
    Taylor H installer our security system and we were very pleased with our service. Taylor was extremely knowledge, super friendly and professional. He was able to answer all of our questions (and there were a lot). He made this experience very positive!
    Read More
  15. User Score
    10
    May 17th, 2019 Brooklyn, NY
    0 people found this review helpful!
    Jeff D and Easton A were very helpful and provided so much information for the new Northstar alarm system. I feel very informed about the product I am receiving and I know I’ll love it. I really appreciate their helpfulness and kindness! Keep up the good work!
    Read More
  16. User Score
    10
    May 17th, 2019
    0 people found this review helpful!
    Shane G is one of the best installers we have ever acquired. We have enjoyed your product.Thanks.
    Read More
  17. User Score
    10
    May 17th, 2019 Mountain View, CA
    0 people found this review helpful!
    Robert B was fantastic! Professional, thorough & friendly, highly recommend!
    Read More
  18. User Score
    10
    May 16th, 2019
    0 people found this review helpful!
    Robert B has honesty and integrity. He does what he says he’ll do, and he worked to do the best job he could.
    Read More
  19. User Score
    10
    May 15th, 2019 Mountain View, CA
    0 people found this review helpful!
    Robert B was extremely courteous, knowledgeable, and went beyond my expectations in the level of service he provided. He worked through the challenges of our outdated system to find workable solutions, and get our security needs met. I’m grateful Robert is who showed up today. I’m very pleased with his outstanding service. Thank you.
    Read More
  20. User Score
    10
    May 15th, 2019 Mountain View, CA
    0 people found this review helpful!
    Robert B was fantastic. He was very professional, friendly, and efficient. Robert was courteous and made sure we were aware of what he was doing and why. He was also great with my two kids.
    Read More

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Our Score
4.6
User Score
4.2
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

Undisclosed

Install & Equipment Fee

Undisclosed

Contract Length

60 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Undisclosed

Number of Reviews

609
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-$42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,354