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#41
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Northstar Alarm

Similar to: Vivint

Our Score
5.6
User Score
4.3

Visit Site

Our Score
5.6
User Score
4.3
Rank this Company

Ratings Breakdown

Price

Monthly Payment
Undisclosed

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

10/10 = BEST
10/10

Contract Length

Total # of months
60

Cancellation Policy

Can you cancel contract?
Undisclosed

Time in Business

Total # of years
15

B+

Customer Support

Good, Bad, Limited
Limited

SDM Rank

Top 100 Company Rank
34

Number of Reviews

User reviews here on BHSC
299

This Review is maintained by Chase Sagum

Review Last Updated: January 7, 2017

With locations in 29 states, Northstar AlarmĀ is one of the fastest growing home security and automation companies in the country. The company provides a number of important security features that compete with top home security companies; however, with a history of poor transparency, the company does not come as highly recommended as someĀ industry leaders.

The Good

  • False Alarm Protection
  • Video Monitoring
  • Home Automation Options

In the event that a false alarm occurs while your home is being monitored by a Northstar Alarm system, Northstar will provide you with the necessary paperwork to dispute the charge associated with that alarm and get your money back. Few home security companies offer this kind of protection, and the feature helps to set Northstar Alarm apart in the industry. Northstar alarm offers customers the choice of two impressive home security cameras – one that has pan/tilt capabilities, and the other that is static. Both cameras operate on a cellular network, meaning that even if your power goes out, your cameras will still be running. Customers can view live video streams, or record and playback security footage from a mobile app or desktop.

Northstar Alarm also offers a number of home automation options. Through the mobile app, customers can control thermostats, lighting, and garage doors. Customers can even remotely power off small appliances.

The Bad

  • 60-Month Contract
  • Automatic Contract Renewal
  • High Service Fees
  • Poor Transparency

Several of the problems surrounding Northstar Alarm have to do with its contract. People who go with Northstar Alarm will be locked into up to a 60-month contract, which is nearly twice as long as most home security companies’ contracts. And if customers decide to cancel their service before the contract has expired, they will be required to pay 100% of the remaining balance, which at up to over $75 a month for up to 60 months, can be thousands of dollars. Once the initial contract has expired, customers will only have 60 days to file a written request stating they wish to cancel; otherwise, Northstar Alarm will automatically renew the contract an additional 18 months.

While Northstar Alarm does provide a lifetime warranty on some of its equipment, not all equipment is covered. In cases where a Northstar service technician is called to repair or replace equipment not covered by the warranty, customers will be required to pay $80 per visit, as well as the cost of the equipment being serviced or replaced. Unlike many companies in the industry, Northstar will charge customers to move and reinstall the system at another location.

Northstar provides little useful information regarding its contracts, both on its website and in-person. While the company provides adequate descriptions of equipment and packages, specific information like the number of sensors included in each package. Customers have also reported being pressured into signing up for a Northstar Alarm home security system without being given full disclosure on contract terms.

Want to know which home security companies are top rated? Click Here

The Bottom Line

Northstar Alarm offers a number of impressive home security and automation features that compete with larger, more established companies. Its false alarm protection is a big plus, and its security cameras high-end. However, the company rates poorly in terms of online transparency and customer service. Customers investigating Northstar Alarm are strongly encouraged to examine their contracts and compare with other home security systems before making a decision.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.1
$34.99-49.99
$99

#2

8.6
$43.49
$35

#3

7.0
$14.99
$229.96

#41
northstar_alarm_services-130x130

4.3
Undisclosed
Undisclosed

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299 Northstar Alarm Reviews

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  1. User Score
    1
    January 19th, 2017 Santa Clara, CA
    0 people found this review helpful!
    First off, I want to point out that all the high reviews include the salesperson or technicians name. Which makes me think they’ve probably been planted. The length of the contract is ridiculous and I kick myself regularly for signing. I actually signed off on a 42 month contract, which was basically the salesman crossing on 60 and writing in 42. I also confirmed this verbally with an additional salesperson over the phone. I wonder if the 42 months will be honored when I try to cancel?

    Also, they really need to change their procedure when they call a customer about an alert. I had my house broken into, when I got the call from NorthStar, they identified themselves and then immediately asked for my code, without even confirming who they were speaking with. Anyone could’ve answered my phone! When I asked if she first wanted to know my name, she seem bothered that I took her off script. When it was established that I was not at home and that there was no reason for my alarm to be going off. She then asked what I wanted to do. Duh! Call the police! As I drove home, I received at least two more calls telling me that my alarm was going off. And another one asking if I needed them to call the police, I then informed them that the police were already at my house.

    I’m planning to cancel in the near future, but looks like first I’ll need to have a nice lump sum of money that I’m willing to part with.

    Read More
  2. User Score
    0
    January 16th, 2017
    0 people found this review helpful!
    This company is nothing but a pack of thieves! Flee from them! Their contract is almost impossible to get out of. And the service is practically non-existent.
    If a salesman shows up at your door, do not let them in! They are liars and deceivers.
    This company taught me to always read the contract from top to bottom and make sure you understand it. Even if it takes you an hour, read it!
    Read More
  3. User Score
    1
    January 16th, 2017 Pomona, CA
    0 people found this review helpful!
    Northstar representatives do not disclose the details of the contract properly nor do they repair their products. I am furious with this company and a law suit should be initiated because of their false obligation and lack of support to the customers.
    Read More
  4. User Score
    1
    December 28th, 2016 Victorville, CA
    0 people found this review helpful!
    Horrible company…stay away. Salesmen will tell you anything to get the sales, but once they make the sale will never return Calls. Was told camera could be later mounted but when tech came out they said no that we would have to buy entirely new camera because that one could not go outside. They take for ever to come out. I have to wait three days just have someone come out to fix the alarm even though I explained to them we have been having a series of brake ins and the panel when out. Second time panel went out. Wish I would have listened to reviews before I went with this company.
    Read More
  5. User Score
    9
    December 27th, 2016
    0 people found this review helpful!
    I am very happy with Northstar alarm services. Their staff members are knowledgeable and quick to respond to my needs. I have had the system since 2014 and I haven’t experienced any problems.
    Read More
  6. User Score
    0
    December 22nd, 2016
    0 people found this review helpful!
    This security system is the worst !!! The sales person lied her way to sale and didn’t help at all!! Never ever will deal with NorthStar!! They definitely suck!! Two apps to view your info is so bad
    Read More
  7. User Score
    0
    December 22nd, 2016
    2 people found this review helpful!
    North star is the worst security company anyone can deal with the technicians are not professional, will mess up the wire in your home customer service are liar’s the so called owner name chad is very unprofessional to say he is the owner if you cancel your contract and they don’t pick they equipment up in 20(twenty)days say the contract you have the right to throw the equipment away they will wait until 35 days then call and harrass you.Plus the pricing is a rip off………Go to skybell.com and check with other security company’s that carry the same system like moni they are cheaper.
    Read More
  8. User Score
    1
    December 22nd, 2016
    0 people found this review helpful!
    Can’t hear it in upstairs bedrooms so if it goes off at night you can’t hear it so what good is that to us.
    Read More
  9. User Score
    0
    December 19th, 2016 San Jose, CA
    3 people found this review helpful!
    Having actually worked for NorthStar I can tell you they are a severely dishonest company and I would not trust them. They treat their sales reps unfairly and their customers. They will do anything to get money out of you. If you do not cancel within 3 days you will have to pay about $2,600 to cancel. Its a scam. NorthStar is trash.
    Read More
  10. User Score
    0
    December 18th, 2016
    1 people found this review helpful!
    3 years ago a man knocked into my door and offered my an alarm system. It was 50.00 each month and the alarm system is failing often. After the firs year I was done with them, but: SURPRISE! I couldn’t cancel the service, because I needed to send them a letter with one month of anticipation, otherwise the contract was going to be automatically renewed for another 5 YEARS.

    This is affecting my credit, I need help!

    Read More
  11. User Score
    0
    December 7th, 2016
    3 people found this review helpful!
    They talked my 86 year old mother into a 60 month contract. She is not cognitive and legally blind. Cannot operate system and already had a working system. Will not release contract THIEVES!!
    Read More
  12. User Score
    0
    December 6th, 2016
    2 people found this review helpful!
    I wished to cancel my services from Northstar so I sent in a letter. They had told me that if I sent it by the first of November, I wouldn’t be charged for December. Well, that was a lie!! They STILL charged me! And when I called to have the charge taken off, they told me that they never got my letter because they’d MOVED. PLEASE. Your mail doesn’t come to your new location with probably thousands of customers?!! Yeah right! And THEN he proceded to tell me on the phone you have to cancel at least 60 days in advance, which I was NEVER told! No “I’m sorry”, no apologies, just saying I had to cough up another month’s payment whether I liked it or not! Worst customer service ever!! And if they’d have put me on hold one more time I would’ve had a real fit!! Going to the bank now to make SURE they don’t get another dime out of me! BYE FELICIA!! XOXOXOXOXOXO
    Read More
  13. User Score
    1
    December 2nd, 2016 Bowie, MD
    1 people found this review helpful!
    This is the worst security company in the world!! Northstar will not let you cancel your contract, even if you no longer own the home. They think that you are suppose to tranfer their service to your new resident. I given offer to reimburse them for their crappy equipment, but this was not good enough. The want me to pay them for 2yrs of service which they will not provide to me. It is really impossible to work with this company. I believe I will be taking severe legal action against this company. Their customer service and billing practices are unprofessional, and their monitoring service is piss poor. I should have kept ADT!! Please stay away from this sleazy company!
    Read More
  14. User Score
    0
    December 1st, 2016
    3 people found this review helpful!
    I’m very disappointed with this service I would not recommend this for nobody in the whole wide world….
    Read More
  15. User Score
    0
    November 18th, 2016
    3 people found this review helpful!
    I would avoid this company at all costs. They are incredibly dishonest and customer service is dismal. Their business practices are shady. I would not recommend them to anyone. This is the sleaziest company I have ever dealt with.
    Read More
  16. User Score
    0
    November 15th, 2016 TX
    3 people found this review helpful!
    the contract is a terrible one where you continue to be billed and withdrawals taken from your bank account. The explanations differ everytime I call in to straighten this out. I was told in September my final billing would be In October. Now they are saying February. They blame me for not knowing the contract. there was no explanation of these terms in the contract. What a ripoff!!
    Read More
  17. User Score
    0
    November 14th, 2016 Corpus Christi, TX
    3 people found this review helpful!
    I moved out of the service area and cancelled Northstar service. They continued to bill my account. Had bank put a stop on their account. They changed their account number and continued to bill my bank account. I give them a zero (0) rating.
    Read More
  18. User Score
    0
    November 8th, 2016
    3 people found this review helpful!
    If you see Northstar just keep on looking.in my opinion Their contractual practices are predatory and it doesn’t matter how long you’ve been a customer or how timely you are with your payments if you move or need to break contract they will come for the MONEY for the whole term of written agreement. I wouldn’t be surprised if that’s where the bulk of their revenues came from. I had their service for years and it’s middle of the road but after factoring in trying to leave JUST DONT DO IT!!! Northstar…..you really let me down!!! Cost me 700$ to get away from you. In this country business just shouldn’t be done that way. Buyers READ CONTRACT!!!!!
    Read More
  19. User Score
    0
    October 31st, 2016 Lafayette, IN
    3 people found this review helpful!
    Had service put in didn’t work after one month then they want to send mechanic to fix it which cost you even more…I would never recommend this service to anyone….When the guy even put it up in the hallway he said it may not work and boy was he right….
    Read More
  20. User Score
    0
    October 27th, 2016 Lima, OH
    3 people found this review helpful!
    I would not use this company to secure a dog house. They refuse to service anything. My garage door continued to have a fault code and I was forced to figure it out for myself. I called because their system wouldn’t pick up a Wi-Fi signal was told what the problem might be and they will mail the part. That if I wanted a technician to come out that it would cost $35.
    Read More

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Our Score
5.6
User Score
4.3
Rank this Company

Ratings Breakdown

Price

Monthly Payment
Undisclosed

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

10/10 = BEST
10/10

Contract Length

Total # of months
60

Cancellation Policy

Can you cancel contract?
Undisclosed

Time in Business

Total # of years
15

B+

Customer Support

Good, Bad, Limited
Limited

SDM Rank

Top 100 Company Rank
34

Number of Reviews

User reviews here on BHSC
299
Our Score
8.0
User Score
8.1
Rank this Company

Ratings Breakdown

Price

Monthly Price
$34.99-49.99

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

10/10 = BEST
10/10

Contract Length

Total # of months
12-36

Cancellation Policy

Can you cancel contract?
Fees May Apply

Time in Business

Total # of years
2007

A+

Customer Support

Good, Bad, Limited
Good

Index

Quality Index (Below 413 is good)
202

Number of Reviews

User reviews here on BHSC
307