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Northstar Alarm Logo | Northstar Alarm Reviews

Northstar Alarm

NorthStar Alarm has undisclosed fees and monthly costs. Installation is free.

Our Score
5.2
User Score
5.3
Our Score
5.2
User Score
5.3
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

Undisclosed

Install & Equipment Fee

Undisclosed

Contract Length

60 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Undisclosed

Number of Reviews

846

This Review is maintained by Chase Sagum

Review Last Updated: August 21, 2019

NorthStar Alarm has been in business since 2000, is available in 30 U.S. states, has over 200 employees and services over 50,000 customers. They offer 24/7 professional security monitoring for individuals, and equipment for home security and home automation. Installation is done professionally. To see industry pricing, compare Northstar Alarm to the top home security companies.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.1
$34.99-49.99
$69+

#3

5.1
$34.95-59.99
$199-499

#50
Northstar Alarm Logo | Northstar Alarm Reviews

5.3
Undisclosed
Undisclosed

Pros

Free, Professional Installation

This alarm system will appeal to those wishing to avoid the DIY approach. All NorthStar security systems are professionally installed for free when you sign up. Additionally, if you move within one year of purchasing, NorthStar will re-install your system for free at your new home. The caveat is that you are required to sign a new, minimum 60-month contract at the new rate.

Lifetime Service Protection

Make sure to read the fine print of the lifetime service protection before choosing NorthStar based on their warranty. NorthStar claims to have the best warranty and guarantee in the home monitoring business. The company has a lifetime warranty on their home security hardware, false alarm protection guarantee, and free lifetime battery replacement. In the first year, new customers are not charged for service calls, and they won’t be charged if they move.

The lifetime service protection from NorthStar does not cover your equipment if it is damaged due to weather conditions, natural disasters, remodeling/renovation, power surges, or your own accidents.

The one-year free of service calls is not actually free. NorthStar states that they charge a minimum of $35 as a “Trip Charge” for each home visit. There are additional charges for “Emergencies” outside of business hours.

Positive NorthStar Alarm Reviews

Even though NorthStar Alarm is rated 4.8 out of 10 by consumers on Best Home Security Companys, the company has had several positive reviews from new customers in 2019. These positive reviews highlight the following:

  • Technicians. New customers of NorthStar Alarm are very pleased with the technicians and customer service they receive right out of the gate. Service is described as friendly, knowledgeable, quick, and quick.
  • Explanation of system. These customers also feel like they know how to use their alarm and integrate their system with the app and panel.

Cons

Unknown Packages and Alarm Pricing

NorthStar does not seem to have organized home security packages available for purchasing or monitoring. Instead, potential customers will need to go through NorthStar’s equipment and pick which home security and home automation features they want. Pricing is not available on-line for equipment or monitoring.

NorthStar does offer 24/7 monitoring, but again, the price is undisclosed. It’s also undisclosed whether or not equipment comes with the monitoring, or needs to be purchased separately. The main monitoring plan seems to have a back-up generator in place.

Long Contract

NorthStar requires a minimum 60-month (5 year) contract. If you move in the middle of that 5-year contract, your contract will start over with the company at their current monitoring rates. On top of that, your contract will automatically renew unless you cancel in writing, 60-days prior to the end of your contract.

Negative NorthStar Alarm Reviews

Before 2019, most of the reviews on Best Home Security Companys were negative. Since then, we have seen a mix of happy and unhappy customers. Below are the biggest complaints from reviewers for NorthStar Alarm in the last year:

  • Contract. A lot of customers are angry that their contract extended after purchasing new equipment or that it automatically renewed. The company’s minimum 5-year contract was a lot for most people. To cancel a contract, customers report it costs $1,800-$3,000
  • Customer service. A common complaint about NorthStar is that it’s difficult or impossible to get ahold of the company outside of their service hours. Others have commented that the company does not return calls. When people could get ahold of customer service, they did not have positive things to say about the interactions. There are also several mentions of technician service and the fees accompanied by service.
  • False alarms. Even though the company has alarm protection guarantee, many customers have left reviews about false alarms. Local police can charge individuals for each false alarm after a warning.

Not Available Nationwide

NorthStar is licensed in the following 30 states: AL, AR, AZ, CA, CO, DE, FL, GA, ID, IN, KS, LA, MD, MI, MO, MN, NC, NM, NV, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI. View Nationwide Companies.

Recommendation

We do not recommend using NorthStar Alarm services at this time. The company has a length 5-year contract, whereas most home security companies have 3-year contracts or even no contracts. Additionally, your contract may auto-renew with NorthStar Alarm when you move, purchase new equipment, or forget to cancel. Their “lifetime service protection” has many caveats and should be read carefully. Lastly, we do not like that the equipment and monitoring costs, as well as the actual home security packages, are not displayed on their site.

We recommend Protect America for Home Security


NorthStar Alarm Products and Packages

Controllers:

  • Honeywell Lyric Controller. This is the main hub for your home security and automations with NorthStar. A few examples of what you can control via this panel include the thermostat, lights, video monitor, lights, and security system. It features voice control so you can be hands-free
  • NorthStar Connect App. Through their mobile app, you can arm and disarm your home and view live video footage. The app allows customers to control all their smart home devices (like thermostat), and decide when they are turned on and off. You’ll also get notifications when someone is at your door if you have the doorbell camera.

Home Security Equipment:

  • Door sensors
  • Indoor motion detector
  • Window sensors
  • Wireless outdoor sensor (water and tamper resistant)
  • Glassbreak detector (within 25 feet)
  • Smoke detector (5-year battery)
  • Carbon monoxide detector (5-year battery)

Home Automation Equipment:

  • Door lock
  • Garage opener
  • Thermostat

Video Security:

  • Doorbell camera
  • Indoor camera (C1 and C2)

Other Service:

  • Medical Alert Pendant

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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846 Northstar Alarm Reviews

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  1. User Score
    1
    December 3rd, 2019
    0 people found this review helpful!
    This company is the worst I’ve ever been with.i called them since saturday 11/29 because the back door sensor is not working so technical support all they did was take the sensor off the alarm so i can arm it which means if someone brakes in through the back door the alarm wo9 go off cause there’s no sensor on it.is. eing 5 days and still i havent heard from them .i call and they told me that they still have till the and of today to call me.worth company ever.
    Read More
  2. User Score
    0
    November 21st, 2019 Denver, CO
    0 people found this review helpful!
    Don’t use this company, all they want is your money. Techs and Sales people are very friendly but they lie to get your business. ADT is cheaper and I understand 1000% more relieable. 2 hour wait for a police call from this company is unacceptable. They fail to communicate with billing issues, wait months, then send a bill with a late charge. This is why I never wanted them to “take” and when they “take” I shouldn’t have to pay attention if they are paid. I have asked many times to cancel due to their poor service and they respond with….pay the full contract and you can cancel. I’m not giving them a free ride. I hope someone sues them and makes it a class action suite.
    Read More
  3. User Score
    4
    November 20th, 2019 Mesa, AZ
    0 people found this review helpful!
    The service and equipment were fine. Every time there was an alarm the company reached out on the panel and via the contact number provided, so I had no issues in that regard. The cancellation policy, however, is set up to rip you off. I called about eight months before the contract to see when it ended as I had moved and no longer needed the service after the end of the initial contract period. I was not informed during that phone call that a 60-days’ notice was required BEFORE the contract end date in order to avoid an 18-month contract extension.

    Fast forward to the month before the contract end date – I called to cancel, where at that point I was informed that I had passed the 60-day window, thus leaving me on the hook for another 18-months.

    As another customer mentioned, Northstar makes no effort to alert the customer that their 60-day window is approaching. Expecting people to remember in five years that they need to cancel within a 60-day window, not providing a courtesy reminder beforehand, and then penalizing them when they do realize they missed the window by extending their contract for that long is very unethical. Crooks.

    Read More
  4. User Score
    1
    November 12th, 2019 Cincinnati, OH
    3 people found this review helpful!
    The contract is very long and autorenews without 60 day cancellation notice. They have no system in place to notify you when the contract will expire. Customer service is difficult to reach and even more difficult to get a direct answer. My service stopped working months ago, but I will continue to pay a monthly fee for absolutely nothing. I find the company to be deceptive and unethical.
    Read More
  5. User Score
    0
    November 8th, 2019 Montgomery, AL
    2 people found this review helpful!
    DO NOT go with NorthStar Alarms no matter how good their “installation” package looks. We went with them because they said that all the new equipment would be free and installation would be free. We got 5 door/window sensors, the alarm system, a ring doorbell (which is wonderful), and an indoor motion sensor. We have had NorthStar for about 9 months. The first year is supposedly free to have a tech come out to fix any problems. We have had a broken sensor since a week after instillation and still no one has come to fix it. They keep saying that they will call back. I finally got a call back 4 months after my last call because of a negative review that I gave them. They say that they will call me back with a tech but I’m not going to hold my breath. So far we have been paying for no service. We cant use the alarm because the sensor is saying that the window is open. We are definitely going to cancel and hopefully I can get legal involved to cancel early for free. We will see though. The sign in my front yard advertising them will be gone by morning.
    Read More
  6. User Score
    0
    November 7th, 2019 Pomona, CA
    3 people found this review helpful!
    DO NOT USE THIS COMPANY!! These people will rip you or your elderly parents off if you need to cancel your service early. My 87 year old mother has had their service for years. She has now had to move into an assisted living facility. I called to let them know she needed to cancel her service. They told me I needed to send them a letter of proof where she has moved. She is also being billed $199.00 for early cancelation!!! I emailed them a scanned signed note by the Community Business Director on the letterhead of the assisted living facility where she has move stating that my mom is a resident there. NorthStar emailed me back stating that this is not good enough for them. They are telling me that they need to know if she is living in the assisted living or independent living there. First of all, DOES IT MATTER? She has moved and does not need this service anymore! She wears an alert necklace provided by the facility she is living in. It’s all assisted living! They do everything for her! Cook her meals, clean her room, change her bedding & do her laundry! They also said it needs to be on the company letterhead which it was. Now I have to send a copy of her lease. She is going to pay the $199.00! But they won’t send her the bill until they get the proof that they feel is appropriate! This is CRAZY! Think twice before getting sucked into this company! They really stick it to the elderly if they need to cancel their service for the many unfortunate situations that arise!!!
    Read More
  7. User Score
    0
    November 6th, 2019 Plano, TX
    1 people found this review helpful!
    my cameras been down sense march 2019 can’t get a tech to fix over the phone they ask me to get in my attic and find the solution myself. I probably used my alarm system 3 times sense march the panel had me bypassing everything. Northstar is really good at drafting money out your account but not very good at customer service & tech support is lazy.
    Read More
  8. User Score
    1
    November 2nd, 2019
    2 people found this review helpful!
    They are a completely useless company when it comes to customer service. The reps just want to close a ticket and get you off pretending they are helping. Management is worse as they try to trick you I to promises without disclosing the true extent of the changes and then claiming you are the one not paying attention. A complete con of company and as their own manager said, they lose too many after the contract ends, apparently it is known but not addressed by the company and management. STAY AWAY PLEASE
    Read More
  9. User Score
    0
    October 30th, 2019
    2 people found this review helpful!
    This company is a rip off. It preys on unsuspecting people, especially US Military Veterans like me, who suffers from mental illness and other combat related injuries.

    My name is Prince Vincent, an Afghan war veteran and a combat disabled veteran of the US Army. Last year, I was approached by two of NorthStar’s sales reps. They told me about their alarm system, being disabled with potential vulnerabilities, I deemed it reasonable to accept their service. I was informed that it was a month-to-month, payment deal, I affixed my signature to their scandalous deal. A year later, I’m being informed by this inconsiderate company that I signed a five years contract with them. “How so? I did not sign such deal.” I tried to inform them. But I was disrespected, disregard and brushed off.

    All my efforts and appeals to have this exploitative deal reverse have been denied. Currently, I’m unemployable due to my injuries and disabilities. As a father of two kids and a husband, how am I going to keep up with this payment? Isn’t this company trying to ruin my credit and ultimately my life? Folks, please don’t subscribe to this scam of a company. Don’t be like me, don’t allow them to exploit or take advantage of you as they’re doing to me. I call on my brethren, my beloved veterans to boycott this company of extortion. “ALL FOR ONE, ONE FOR ALL.”

    Best.

    Read More
  10. User Score
    0
    October 28th, 2019
    3 people found this review helpful!
    Were should I begin. First let me say that Northstar will promise all sorts of things to get you to sign a contract then when it’s time to provide the services they’ve promised you that would be free of charge they actually try to charge you for it. (My story) I had been with ADT happily for years. When along came a Northstar salesman promising all sorts of things. I had a system installed on my property. I explained to the Northstar gentleman that I would be moving within a year. He explained this would be no problem that all they would have to do is transfer service to the the new home. When it was time to sell my home and have service moved it all of sudden became a issue. Iwas purchasing a new build home it would take 4 months to be finished. When I tried to have my services turned off for those 4 months they tried to raise my monthly rate. So when I complained about the increase they said that I could continue to pay for the service for the 4 months and when it was reinstalled they would credit my account for the time it was unmonitured so I did. The installer that uninstalled the equipment was rude and unprofessional I looked pass that. When I called to have the system reinstalled after the new build was complete they wanted to blame me because the installer left certain equipment that was needed. How was I to know what was needed. Anyway all I wanted was to have the same service that was already provided. This is when they tried to charge me for sensors that were left at the old property. I explained that I would not be paying for a mistake that I didn’t make. And the 4 months I was paying for the unmontering nope sorry no credit they did offer to put my account on hold for 6 months to try to help with the cost of the sensors that should have already been provided but guess what my contract would be extended for 6 months. So I guess it’s ok for them to ask me to pay for it twice. Should have stayed with ADT better equipment better customer service better company (STAY AWAY FROM NORTHSTAR) be warned they are scammers hoping this helps someone make a better decision than I.
    Read More
  11. User Score
    0
    October 23rd, 2019
    2 people found this review helpful!
    When I moved and rented out my house, the tenants disconnected the alarm without telling me. Northstar continued to charge me even though they were not monitoring anything and didn’t notice.
    Read More
  12. User Score
    0
    October 16th, 2019
    2 people found this review helpful!
    System does not work half of the time going off line. And trying to get a technician out to repair very hard. Paying too much money for alarm system that only works half the time!
    I do not recommend NorthStar to anyone.
    Read More
  13. User Score
    0
    October 15th, 2019 Mars, PA
    4 people found this review helpful!
    Original contract with Vision Security. It was bought out by Northstar Home (Vision). Warning to all potential customers. Contract was long (60 months). Service did not work properly. Unable to set alarm due to system sending false alarms to police department. Tried to have a technician come out to check system & replace battery. Was told to replace battery myself.
    Purchased new battery and installed myself. Still did not work properly. Technicians would not come out to do the needed repairs and during this time home was broken into twice. Contract ended 5/2019. Called Northstar Home (Vision) to cancel services 8/23/19. Followed instructions given to me by customer service person (send email requesting immediate cancellation & letter with signature). Service was not cancelled & was charged again in 9/2019. When aware of the charge I contacted Northstar customer service. I was told that they had received the emails but not the hard copy signed letter. When I asked to speak with a manager I was denied this by the customer service representative. The entire 60 months of dealing with this home security company was HORRIBLE!!!! I regret the day I allowed them to come into my home!!!! I would caution every potential customer to beware!!!!
    Read More
  14. User Score
    1
    October 6th, 2019
    4 people found this review helpful!
    Northstar agent had me sign document to stop previous security company…todate they haven’t & I’ve amassed over $100 per
    Month in paying both companies,. I’m on a fixed income. The doorbell announces someone at door but camera doesn’t record it or it notifies me but by the time I try to check it out it’s gone. The events on the site has stopped recording. I have worked hard for my money & I don’t appreciate being taken advantage of. Did I mention I’m out of state & have been for several weeks & cant watch my house! 😡 I want out of this contract!
    Read More
  15. User Score
    0
    October 5th, 2019 Hanford, CA
    3 people found this review helpful!
    I have tried three tiimes to get service tech out to fix the system which has been down for about 24 months. We were having finacial problems and asked if we could get out of contract…they said no and would have to pay balance. So they set me up with 6 months free with the system repair and then afet six months a reduced monthy fee for additional 3 years. No repair tech called or showed up. System still in trouble and the other nioght we had smoke in the house and my 10$ smoke detector was sounding but the NorthStar smoke detector was doing nothing. I am not happy witht his company and am looking into breach of contract.
    Read More
  16. User Score
    1
    September 30th, 2019
    3 people found this review helpful!
    It is so hard to get a tech out . My service is down more than not. It has been a week and still do not have an appointment. They keep saying give them 24 hours. I am so tired of paying for something I cant use..
    Read More
  17. User Score
    0
    September 30th, 2019
    3 people found this review helpful!
    This is the worst company I have ever experienced. The control panel and both cameras have not worked since they were installed. They expect the customer to work on there Chinese junk and lie every time they open their mouth.
    Read More
  18. User Score
    0
    September 24th, 2019 Livonia, MI
    3 people found this review helpful!
    A horrible company. There equipment has false alarms all the time. There customer service is terrible and they automatically renew your membership when your contract ends. They have never called to ask if we were happy with the service. They have never replaced a battery either.
    Read More
  19. User Score
    4
    September 19th, 2019
    3 people found this review helpful!
    I joined NorthStar security system over a year ago, because of the outdoor cameras they offered. The wrong cameras were installed. I been talking to customers care and technical support in reference to my cameras offline since April and the cameras is still offline. North star will not credit my account. I will not recommend north star security to any one. They do not stand behind their contract but they wants to hold you accountable for your contract with them.
    Read More
  20. User Score
    0
    September 17th, 2019 El Paso, TX
    3 people found this review helpful!
    When I signed the 5 year contract, the salesman led me to believe he was with the company I’d previously used and after I spent a couple hours sorting through the plan he made a call that explained they were a different company. I should’ve stopped right there but I went through with the plan. When the end of my contract neared, a sales rep came to my house uninvited and tried to talk me into renewing in order to lock in my current price. I declined and told him I didn’t want to renew. When I called to cancel, someone again tried to talk me into renewing and when I refused, he said since I hadn’t sent notice in writing, despite the fact that I’d told the rep who’d come to my house I didn’t want to renew, they extended it and I’d have to pay for another year! I’m filing a complaint with the BBB and fighting it. This company’s practices are intentionally misleading and unethical.
    Read More

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Our Score
5.2
User Score
5.3
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

Undisclosed

Install & Equipment Fee

Undisclosed

Contract Length

60 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Undisclosed

Number of Reviews

846
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,441