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#61
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Northstar Alarm

Similar to: Vivint

Our Score
4.6
User Score
4.0

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Our Score
4.6
User Score
4.0
Rank this Company

Ratings Breakdown

Price

Monthly Payment
Undisclosed

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
3/5

Contract Length

Total # of months
60

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
502

This Review is maintained by Chase Sagum

Review Last Updated: July 26, 2018

With locations in 29 states, Northstar Alarm is one of the fastest growing home security and automation companies in the country. The company provides a number of important security features that compete with top home security companies; however, with a history of poor transparency, the company does not come as highly recommended as some industry leaders.

The Good

  • False Alarm Protection
  • Video Monitoring
  • Home Automation Options

In the event that a false alarm occurs while your home is being monitored by a Northstar Alarm system, Northstar will provide you with the necessary paperwork to dispute the charge associated with that alarm and get your money back. Few home security companies offer this kind of protection, and the feature helps to set Northstar Alarm apart in the industry. Northstar alarm offers customers the choice of two impressive home security cameras – one that has pan/tilt capabilities, and the other that is static. Both cameras operate on a cellular network, meaning that even if your power goes out, your cameras will still be running. Customers can view live video streams or record and playback security footage from a mobile app or desktop.

Northstar Alarm also offers a number of home automation options. Through the mobile app, customers can control thermostats, lighting, and garage doors. Customers can even remotely power off small appliances.

The Bad

  • 60-Month Contract
  • Automatic Contract Renewal
  • High Service Fees
  • Poor Transparency

Several of the problems surrounding Northstar Alarm have to do with its contract. People who go with Northstar Alarm will be locked into up to a 60-month contract, which is nearly twice as long as most home security companies’ contracts. And if customers decide to cancel their service before the contract has expired, they will be required to pay 100% of the remaining balance, which at up to over $75 a month for up to 60 months, can be thousands of dollars. Customers must file a written request stating that they wish to cancel at least 60 days prior to the end of any initial or renewal term; otherwise, Northstar Alarm will automatically renew the contract an additional 18 months.

While Northstar Alarm does provide a lifetime warranty on some of its equipment, not all equipment is covered. In cases where a Northstar service technician is called to repair or replace equipment not covered by the warranty, customers will be required to pay $80 per visit, as well as the cost of the equipment being serviced or replaced. Unlike many companies in the industry, Northstar will charge customers to move and reinstall the system at another location.

Northstar provides little useful information regarding its contracts, both on its website and in-person. While the company provides adequate descriptions of equipment and packages, specific information like the number of sensors included in each package. Customers have also reported being pressured into signing up for a Northstar Alarm home security system without being given full disclosure on contract terms.

Want to know which home security companies are top rated? Click Here

The Bottom Line

Northstar Alarm offers a number of impressive home security and automation features that compete with larger, more established companies. Its false alarm protection is a big plus, and its security cameras high-end. However, the company rates poorly in terms of online transparency and customer service. Customers investigating Northstar Alarm are strongly encouraged to examine their contracts and compare with other home security systems before making a decision.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.9
$19.99-$42.99
$0

#2

7.2
$34.99
$99

#3

3.3
29.99-59.95
$99

#61
Northstar-logo

4.0
Undisclosed
Undisclosed

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502 Northstar Alarm Reviews

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    Sort By:

  1. User Score
    10
    August 16th, 2018
    0 people found this review helpful!
    Robert B was extremely proffesional. He is extremely intelligent and friendly. He has a great attitude.
    Read More
  2. User Score
    10
    August 16th, 2018
    0 people found this review helpful!
    Robert B did an amazing job ! Very polite and professional! Extremely helpful and trustworthy, explaining everything about our new system. Highly recommend his services.
    Read More
  3. User Score
    10
    August 16th, 2018
    0 people found this review helpful!
    Robert B acted very professional answered any questions we had about the system. Very friendly and works long hours He’s very informative. He was very helpful and very understanding when teaching us how to use the panel. He communicates very well!
    Read More
  4. User Score
    0
    August 15th, 2018
    1 people found this review helpful!
    BIGGEST regret as a new home owner. Had the installation a month ago, door camera hasn’t worked for a month. The IT support center and Customer Service Center was apathetic to my concerns that the sole instrument I have to capture anyone coming to my door was inoperable. Their entire tone was indifferent, knowing that I am locked in this ridiculous 60 month agreement. During the “sales” process I was open to the length believing my safety was valued….WRONG. I checked reviews not realizing all the reviews which were positive only mentioned the Sales Rep and initial installation Tech as friendly. Nothing at all on the post-installation process. Please check pcmag.com for more in depth reviews on their equipment and support services. Maybe you will be lucky to find a better option. Four years, 11 months and counting until the nightmare ends.
    Read More
  5. User Score
    10
    August 15th, 2018
    0 people found this review helpful!
    Robert B came and did a first rate job, courteous and professional.
    Read More
  6. User Score
    0
    August 15th, 2018
    1 people found this review helpful!
    I do not like Northstar! I do not recommend anyone to sign any agreement with them. They tell you 3 years on the service agreement but give you five and your a sucker for it.They go up on the rates without telling you! If your alarm system goes off they take forever to reach you so if someone were to really break in your home it would be bad! They will not work with you! ADT is much cheaper so don’t waste your money on Northstar alarm service. You will be much better off :)
    Read More
  7. User Score
    10
    August 13th, 2018 Holly Springs, NC
    0 people found this review helpful!
    Shane did a great job made it easy for me to understand my new System. Aarron also did a great job made everything clear and I am very pleased
    Read More
  8. User Score
    10
    August 10th, 2018
    0 people found this review helpful!
    Our salesman Jay and our technician Shane have gone above and beyond for us. They were professional and were able to give us everything we needed. I am so glad we decided to go with NorthStar.
    Read More
  9. User Score
    1
    August 9th, 2018 Indianapolis, IN
    1 people found this review helpful!
    OMG this has been a terrible experience for me. First of all its a 60 month contract, in addition when you call to cancel in the first 3 days it is such a hassle. They still took a payment from me. On top of all that they don’t know the general time it takes for refunds, they don’t know why they processed a refund a week after I emailed my cancellation and also a couple days ago I called in to verify if my payment was cancelled or if I should expect a payment to go out and then a refund. The man I spoke with said that there was no payment scheduled. But guess what, I had a payment go out.
    Read More
  10. User Score
    10
    August 8th, 2018
    0 people found this review helpful!
    Robert did a awesome job installing our system and was very knowledgeable about every part of installing and showing the family how to work it step by step
    Read More
  11. User Score
    0
    August 8th, 2018 Columbus, OH
    2 people found this review helpful!
    I would not recommend this company to anyone. Installation Took place on June 18, 2018 and the tech arrived at my home around 10:30 PM and completed the installation at 1: 30 AM on Jun 19, and I had to be at the airport at 4:00 Am on Jun 19th. for a flight out of state. I was told by the sales rep that they would we be able to use my existing equipment which was not true and I ended up paying a little over $172.00. on July 6th after I returned home from out of state I armed the system for away and went grocery shopping and when I returned home I came in the house and made 4 trips to my car to bring groceries into the house shortly after that I realized that I had not disarmed the system and the motion detectors had not picked up any movement. I called North Star and was told the motion detectors had been improperly wired and the service tech had forgotten to install sensor on entrance door to the garage. On I believe July six I was relaxing in my family room watching TV and my grandson and his wife came rushing into my house wanting to know what was wrong and said that North Star notified them them my alarm went off so they came to check on me so I called North Star and they could not locate my account and had me living in Round Rock, Texas and I live in Columbus, Oh and wanted to know if I wanted them to cancel the police that they notified. They finally did locate my account. Back yard camera has not been working since July 19th and they were scheduling someone to come out and repair camera. Repair men arrived at 8:00 AM on Aug 8 to make repairs and told me that North Star did not have any repair men in Columbus and they drove here from Indianapolis, Indiana while they were here they found that the front door bell and camera were not working and would have to order a part and would return on Aug 14th. They also told me they had 13 other repairs to make in this area. Earlier in July I discussed with customer service that I would like to cancel my service and was told I could cancel if I paid them over $4,000 because I had not cancelled in first 3 days. NOT THE END OF STORY
    Read More
  12. User Score
    2
    August 7th, 2018 Tacoma, WA
    1 people found this review helpful!
    The first clue should have been that all their personnel were from a different state. The beginning sales, install and support techs were very customer service oriented and responsive. Then they all left after about 3 to 5 weeks. Now the customer support is only over the phone for the past year. my back door alarm sets itself off when the temperature gets over 80 degrees. I already bypass one of the systems because it is so sensitive it goes off if someone shuts the basement door too hard. Today after an hour with tech support on the phone they said they can send someone, but i have to pay a $35 trip charge. Their equipment isn’t working but I have to pay the trip charge, but I am so grateful to have someone come out (so the alarm system can work) that I will pay it. The Skybell door bell is really cool when it works. I am tired of trying to make it work and spending time with tech support, I pay for the service but I am unable to use it. I have an android phone, A network with two speeds 2.4 and 5. skybell wont work on android and 5 G. I am very disappointed and much poorer.
    Read More
  13. User Score
    10
    July 28th, 2018
    0 people found this review helpful!
    SHANE DID AN EXCELLENT JOB INSTALLING MY NORTHSTAR SECURITY SYSTEM. VERY PATIENT, UNDERSTANDING AND KNOWS HIS JOB VERY WELL. THANKS FOR A JOB WELL DONE…
    Read More
  14. User Score
    10
    July 28th, 2018 Saint Paul, MN
    0 people found this review helpful!
    Your technician Shane installed my alarm system today& done a GTEAT JOB.He was very professional &knowledgeable. He took his time to make sure I knew&was comfortable with my new system. Great employee.
    Read More
  15. User Score
    0
    July 27th, 2018 Eagle Mountain, UT
    0 people found this review helpful!
    Horrible customer service. The customer care representative asked me to leave a message with tech support that might take up to 24 hours to be answered. I waited 20 minutes to talk to tech support only to be asked to wait again.
    The segment I spend talking to the customer care representative was very uncomfortable, there was a lot of noise and echo, the connection was constantly on and off, I asked the rep if he needed a new set of head phones, he said he would replace them after ending my call. I do not know if he switched headphones or not.
    The app the company uses, so I can control the alarm from my phone does not allow me to completely turn off the sound or volume every time a door is opened.
    Read More
  16. User Score
    10
    July 26th, 2018
    0 people found this review helpful!
    Taylor H. was very courteous and efficient during the installation of my security equipment and he explained everything in detail and hands on and he didn’t leave a spec of trash behind. I’d recommend this gentleman to all my family and friends.
    Read More
  17. User Score
    10
    July 25th, 2018
    0 people found this review helpful!
    Robert B. did an excellent job our alarm system. He even fixed our doorbell I would deffinately recommend this company.
    Read More
  18. User Score
    10
    July 25th, 2018 San Antonio, TX
    0 people found this review helpful!
    Robert B. was our technician and was outstanding. He is very respectful and tells you everything he is doing. He answered all my questions and went over the system in detail with me. He stays to make sure that your system is working properly and that you are comfortable operating it. Job well done by Robert B.. Thank you and keep up the amazing work .
    Read More
  19. User Score
    0
    July 25th, 2018 Chicago, IL
    2 people found this review helpful!
    This company is the absolute worst in customer service. If you have ever dealt with Comcast or Verizon customer service think that times 10!! My alarm has given multiple false alarms over the years that I have had a contract with NorthStar (including a fire alarm which I don’t have a fire monitoring service). They sent me a camera that failed to install when I plugged it in as advertised. I have spent hours waiting on the phone being transferred between customer service and technical support before i hang up in frustration not having issues resolved. My main monitor has been showing a low battery fault (even though it is plugged in) for months despite being “reset” multiple times by technical support (when I do get to talk to them). Top this off with a 5 year 100% due on cancelation contract that automatically renews and all I can say is RUN!! If these crooks come to your door do not let them in. I fear for my life that one day one of their false alarms (which multiple have happened while I am home and the alarm is off) could lead to me being shot by responding police that mistake me for a burglar. DO NOT TAKE THE CHANCE I DID!!
    Read More
  20. User Score
    2
    July 25th, 2018
    4 people found this review helpful!
    A door to door salesman sold my 88 year old mom a 5 year contract. My mom had no idea what she was signing. When my mom was selling her house to go in to a nursing facility they told us she was still responsible for the remaining 4 years on her contract. We had to cancel her checking account to get out of this contract.

    The salesman took advantage of a 88 year old and told her he would cancel her other contract. He did not. Found out she was paying on two contracts.

    Stay away from this company.

    Read More

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Our Score
4.6
User Score
4.0
Rank this Company

Ratings Breakdown

Price

Monthly Payment
Undisclosed

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
3/5

Contract Length

Total # of months
60

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
502
Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,238