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#49
Northstar Alarm Logo | Northstar Alarm Reviews

Northstar Alarm

NorthStar Alarm has undisclosed fees and monthly costs. Installation is free.

Our Score
5.2
User Score
5.4
Our Score
5.2
User Score
5.4
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

Undisclosed

Install & Equipment Fee

Undisclosed

Contract Length

60 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Undisclosed

Number of Reviews

819

This Review is maintained by Chase Sagum

Review Last Updated: August 21, 2019

NorthStar Alarm has been in business since 2000, is available in 30 U.S. states, has over 200 employees and services over 50,000 customers. They offer 24/7 professional security monitoring for individuals, and equipment for home security and home automation. Installation is done professionally. To see industry pricing, compare Northstar Alarm to the top home security companies.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.0
$34.99-49.99
$69+

#3

4.8
$34.95-59.99
$199-499

#49
Northstar Alarm Logo | Northstar Alarm Reviews

5.4
Undisclosed
Undisclosed

Pros

Free, Professional Installation

This alarm system will appeal to those wishing to avoid the DIY approach. All NorthStar security systems are professionally installed for free when you sign up. Additionally, if you move within one year of purchasing, NorthStar will re-install your system for free at your new home. The caveat is that you are required to sign a new, minimum 60-month contract at the new rate.

Lifetime Service Protection

Make sure to read the fine print of the lifetime service protection before choosing NorthStar based on their warranty. NorthStar claims to have the best warranty and guarantee in the home monitoring business. The company has a lifetime warranty on their home security hardware, false alarm protection guarantee, and free lifetime battery replacement. In the first year, new customers are not charged for service calls, and they won’t be charged if they move.

The lifetime service protection from NorthStar does not cover your equipment if it is damaged due to weather conditions, natural disasters, remodeling/renovation, power surges, or your own accidents.

The one-year free of service calls is not actually free. NorthStar states that they charge a minimum of $35 as a “Trip Charge” for each home visit. There are additional charges for “Emergencies” outside of business hours.

Positive NorthStar Alarm Reviews

Even though NorthStar Alarm is rated 4.8 out of 10 by consumers on Best Home Security Companys, the company has had several positive reviews from new customers in 2019. These positive reviews highlight the following:

  • Technicians. New customers of NorthStar Alarm are very pleased with the technicians and customer service they receive right out of the gate. Service is described as friendly, knowledgeable, quick, and quick.
  • Explanation of system. These customers also feel like they know how to use their alarm and integrate their system with the app and panel.

Cons

Unknown Packages and Alarm Pricing

NorthStar does not seem to have organized home security packages available for purchasing or monitoring. Instead, potential customers will need to go through NorthStar’s equipment and pick which home security and home automation features they want. Pricing is not available on-line for equipment or monitoring.

NorthStar does offer 24/7 monitoring, but again, the price is undisclosed. It’s also undisclosed whether or not equipment comes with the monitoring, or needs to be purchased separately. The main monitoring plan seems to have a back-up generator in place.

Long Contract

NorthStar requires a minimum 60-month (5 year) contract. If you move in the middle of that 5-year contract, your contract will start over with the company at their current monitoring rates. On top of that, your contract will automatically renew unless you cancel in writing, 60-days prior to the end of your contract.

Negative NorthStar Alarm Reviews

Before 2019, most of the reviews on Best Home Security Companys were negative. Since then, we have seen a mix of happy and unhappy customers. Below are the biggest complaints from reviewers for NorthStar Alarm in the last year:

  • Contract. A lot of customers are angry that their contract extended after purchasing new equipment or that it automatically renewed. The company’s minimum 5-year contract was a lot for most people. To cancel a contract, customers report it costs $1,800-$3,000
  • Customer service. A common complaint about NorthStar is that it’s difficult or impossible to get ahold of the company outside of their service hours. Others have commented that the company does not return calls. When people could get ahold of customer service, they did not have positive things to say about the interactions. There are also several mentions of technician service and the fees accompanied by service.
  • False alarms. Even though the company has alarm protection guarantee, many customers have left reviews about false alarms. Local police can charge individuals for each false alarm after a warning.

Not Available Nationwide

NorthStar is licensed in the following 30 states: AL, AR, AZ, CA, CO, DE, FL, GA, ID, IN, KS, LA, MD, MI, MO, MN, NC, NM, NV, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI. View Nationwide Companies.

Recommendation

We do not recommend using NorthStar Alarm services at this time. The company has a length 5-year contract, whereas most home security companies have 3-year contracts or even no contracts. Additionally, your contract may auto-renew with NorthStar Alarm when you move, purchase new equipment, or forget to cancel. Their “lifetime service protection” has many caveats and should be read carefully. Lastly, we do not like that the equipment and monitoring costs, as well as the actual home security packages, are not displayed on their site.

We recommend Protect America for Home Security


NorthStar Alarm Products and Packages

Controllers:

  • Honeywell Lyric Controller. This is the main hub for your home security and automations with NorthStar. A few examples of what you can control via this panel include the thermostat, lights, video monitor, lights, and security system. It features voice control so you can be hands-free
  • NorthStar Connect App. Through their mobile app, you can arm and disarm your home and view live video footage. The app allows customers to control all their smart home devices (like thermostat), and decide when they are turned on and off. You’ll also get notifications when someone is at your door if you have the doorbell camera.

Home Security Equipment:

  • Door sensors
  • Indoor motion detector
  • Window sensors
  • Wireless outdoor sensor (water and tamper resistant)
  • Glassbreak detector (within 25 feet)
  • Smoke detector (5-year battery)
  • Carbon monoxide detector (5-year battery)

Home Automation Equipment:

  • Door lock
  • Garage opener
  • Thermostat

Video Security:

  • Doorbell camera
  • Indoor camera (C1 and C2)

Other Service:

  • Medical Alert Pendant

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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819 Northstar Alarm Reviews

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  1. User Score
    10
    August 22nd, 2019
    0 people found this review helpful!
    Eduardo did a great job explaining the system and installing the cameras to our liking. the technician and the sales rep are both fantastic.
    Read More
  2. User Score
    10
    August 21st, 2019
    0 people found this review helpful!
    Eduardo did a fantastic job. Helped explain the system in great detail until we understood completely. Had great customer service and patience with our house and system.
    Read More
  3. User Score
    2
    August 20th, 2019 Moncks Corner, SC
    0 people found this review helpful!
    The only reason i gave them a 2 is the technical support gentleman I talked to was nice and actually tried to help me. We got our alarm system in October 2017 , it was fine for a year. We had a smoke alarm go off an the company called and we figured it all out. Between that time and now it has happened on 2 more ocassions and we didnt hear anything. We called about it after the last time and couldnt get any answer. We called a few more times and finally got a hold of someone who then said someone would be contacting us in a few days , and we said “fine but if not we need to talk about cancelling this service” due to the company not providing the service quality promised. Almost 2 weeks later we finally got a call. Nothing resolved. I then called and finally got to technical services , tje man was nicer and got me a new smoke detector alarm in the mail. He also told me that he hadnt seen any connection activity from said equipment since December 2018. I then asked about a credit and or cancellation since we are relocating soon anyway. He sent me back to a guy in customer service who told me that it was basically “my fault that I didnt read the contract better , that I should have asked for a smaller contract term( which I have not seen a smaller on offered on any website or review for North Star), that North Star isnt a bunch of crooks , we didnt make you sign the contract.” Are you kidding me? They want almost $3000 to cancel and I mentioned maybe we could deduct the amount of the months that my system hasnt worked fully and I could hear him chuckling on the other side of the line. I cant wait till all of these awful reviews get to BBB. Anyone out there thinking of these guys for your alarm, DONT DO IT.
    Read More
  4. User Score
    10
    August 17th, 2019
    0 people found this review helpful!
    Robert B did a great job at installing the equipment and show us all we needed to make it work.
    Read More
  5. User Score
    10
    August 17th, 2019 Alpaugh, CA
    0 people found this review helpful!
    Documents and installation was smooth and done same day. Eduardo did a fantastic job and explained everything very well and made sure everything worked before he left. Recommend the system.
    Read More
  6. User Score
    10
    August 17th, 2019
    0 people found this review helpful!
    Jordon O was friendly and professional, he did a great job explaining and overall we were happy with him as a technician.
    Read More
  7. User Score
    10
    August 17th, 2019
    0 people found this review helpful!
    I think Jordon O was very professional in the installation and explaining the equipment.
    Read More
  8. User Score
    10
    August 16th, 2019
    0 people found this review helpful!
    Jordon O has been very informative & made the install with superb professionalism & customer service. He he answered all my questions and showed me how to use my Honeywell Total Connect 2.0 system.
    Read More
  9. User Score
    10
    August 15th, 2019
    0 people found this review helpful!
    Robert B was very professional, did his job quickly, and helped me to understand all of the functions of my new alarm. Great job!
    Read More
  10. User Score
    10
    August 14th, 2019
    0 people found this review helpful!
    Jordon Ockey Was very professional and friendly!! Show good customer service skills!! He is a great employee!!
    Read More
  11. User Score
    10
    August 14th, 2019
    0 people found this review helpful!
    Jordon o
    Mr o was very dependable very easy to understand he explained everything so that my godmom Mrs susie b understood all about the alarm systems and codes and he made it easier for her and for we owe him our gratitude Mr o was perfect he get a twenty star rating come my godmom and. I
    Read More
  12. User Score
    10
    August 14th, 2019
    0 people found this review helpful!
    Robert B did a great job on installing my new system!! He explained everything and made it simple and comfortable to use!! Thanks!
    Read More
  13. User Score
    0
    August 14th, 2019 San Antonio, TX
    1 people found this review helpful!
    After informing the company the wall unit malfunctioned, and after having walked through a troubleshooting diagnosis with a rep, a brand new wall unit is shipped to my home. After requesting a technician install it, a representative informs that the only way for that to happen is paying a fee (so much for the warranty…). Either that or re-up for another 3 or 4 year contract…
    Fast forward six months, still no tech has appeared to install the wall unit.

    Meanwhile, the automatic payment from my bank account is being drafted every month, without fail…for 6 months. Again, no service for 6 months, albeit the account is being paid. No follow up from the company to see if installation was successful, no email, no phone call, no snail mail, nothing… But there was no apparent problem the automatic payment. So again I call to see if a something can be done or if a form of reimbursement can be provided…

    The rep informs that a tech can be sent, but I’d have to pay a fee. Then after the installation, I’d have to call to activate the unit, and “perhaps” at that point, something could be determined as to whether or not reimbursement would be addressed.

    What a rip-off. A company that helps themselves to an automatic payment but doesn’t even provide basic customer service for six months. Contract cancellation ASAP!!

    Read More
  14. User Score
    10
    August 13th, 2019
    0 people found this review helpful!
    Robert B was very professional, knowledgeable and thorough. His customer service was impeccable and he left us feeling safe and protected with our new system. Thank you Northstar and more importantly thank you Robert for making our installation appointment seamless and pleasant.
    Read More
  15. User Score
    10
    August 13th, 2019 Milledgeville, GA
    0 people found this review helpful!
    Shane M did a fantastic job on our installation today.
    Read More
  16. User Score
    10
    August 13th, 2019
    0 people found this review helpful!
    Jordon O did a super job! He explained everything clearly!
    Read More
  17. User Score
    10
    August 13th, 2019
    0 people found this review helpful!
    Jordon O, excellent fast installation. Great work.
    Read More
  18. User Score
    0
    August 13th, 2019 Kenmore, WA
    0 people found this review helpful!
    very difficult to leave. we sold our home 2 years ago figured we would just let the service expire they re uped our contract without consulting us. apparently its in our contract that without our consent they can renew it.
    Read More
  19. User Score
    10
    August 12th, 2019
    0 people found this review helpful!
    Jordon O was great, we were happy with the installation and think the technician did a great job!
    Read More
  20. User Score
    10
    August 12th, 2019
    0 people found this review helpful!
    Jordon O was very informative and good at doing well in the installation of the equipment.
    Read More

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Our Score
5.2
User Score
5.4
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

Undisclosed

Install & Equipment Fee

Undisclosed

Contract Length

60 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Undisclosed

Number of Reviews

819
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,392