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Northstar Alarm Logo | Northstar Alarm Reviews

Northstar Alarm

NorthStar Alarm has undisclosed fees and monthly costs. Installation is free.

Our Score
5.2
User Score
5.4
Our Score
5.2
User Score
5.4
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

Undisclosed

Install & Equipment Fee

Undisclosed

Contract Length

60 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Undisclosed

Number of Reviews

835

This Review is maintained by Chase Sagum

Review Last Updated: August 21, 2019

NorthStar Alarm has been in business since 2000, is available in 30 U.S. states, has over 200 employees and services over 50,000 customers. They offer 24/7 professional security monitoring for individuals, and equipment for home security and home automation. Installation is done professionally. To see industry pricing, compare Northstar Alarm to the top home security companies.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.0
$34.99-49.99
$69+

#3

5.0
$34.95-59.99
$199-499

#50
Northstar Alarm Logo | Northstar Alarm Reviews

5.4
Undisclosed
Undisclosed

Pros

Free, Professional Installation

This alarm system will appeal to those wishing to avoid the DIY approach. All NorthStar security systems are professionally installed for free when you sign up. Additionally, if you move within one year of purchasing, NorthStar will re-install your system for free at your new home. The caveat is that you are required to sign a new, minimum 60-month contract at the new rate.

Lifetime Service Protection

Make sure to read the fine print of the lifetime service protection before choosing NorthStar based on their warranty. NorthStar claims to have the best warranty and guarantee in the home monitoring business. The company has a lifetime warranty on their home security hardware, false alarm protection guarantee, and free lifetime battery replacement. In the first year, new customers are not charged for service calls, and they won’t be charged if they move.

The lifetime service protection from NorthStar does not cover your equipment if it is damaged due to weather conditions, natural disasters, remodeling/renovation, power surges, or your own accidents.

The one-year free of service calls is not actually free. NorthStar states that they charge a minimum of $35 as a “Trip Charge” for each home visit. There are additional charges for “Emergencies” outside of business hours.

Positive NorthStar Alarm Reviews

Even though NorthStar Alarm is rated 4.8 out of 10 by consumers on Best Home Security Companys, the company has had several positive reviews from new customers in 2019. These positive reviews highlight the following:

  • Technicians. New customers of NorthStar Alarm are very pleased with the technicians and customer service they receive right out of the gate. Service is described as friendly, knowledgeable, quick, and quick.
  • Explanation of system. These customers also feel like they know how to use their alarm and integrate their system with the app and panel.

Cons

Unknown Packages and Alarm Pricing

NorthStar does not seem to have organized home security packages available for purchasing or monitoring. Instead, potential customers will need to go through NorthStar’s equipment and pick which home security and home automation features they want. Pricing is not available on-line for equipment or monitoring.

NorthStar does offer 24/7 monitoring, but again, the price is undisclosed. It’s also undisclosed whether or not equipment comes with the monitoring, or needs to be purchased separately. The main monitoring plan seems to have a back-up generator in place.

Long Contract

NorthStar requires a minimum 60-month (5 year) contract. If you move in the middle of that 5-year contract, your contract will start over with the company at their current monitoring rates. On top of that, your contract will automatically renew unless you cancel in writing, 60-days prior to the end of your contract.

Negative NorthStar Alarm Reviews

Before 2019, most of the reviews on Best Home Security Companys were negative. Since then, we have seen a mix of happy and unhappy customers. Below are the biggest complaints from reviewers for NorthStar Alarm in the last year:

  • Contract. A lot of customers are angry that their contract extended after purchasing new equipment or that it automatically renewed. The company’s minimum 5-year contract was a lot for most people. To cancel a contract, customers report it costs $1,800-$3,000
  • Customer service. A common complaint about NorthStar is that it’s difficult or impossible to get ahold of the company outside of their service hours. Others have commented that the company does not return calls. When people could get ahold of customer service, they did not have positive things to say about the interactions. There are also several mentions of technician service and the fees accompanied by service.
  • False alarms. Even though the company has alarm protection guarantee, many customers have left reviews about false alarms. Local police can charge individuals for each false alarm after a warning.

Not Available Nationwide

NorthStar is licensed in the following 30 states: AL, AR, AZ, CA, CO, DE, FL, GA, ID, IN, KS, LA, MD, MI, MO, MN, NC, NM, NV, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI. View Nationwide Companies.

Recommendation

We do not recommend using NorthStar Alarm services at this time. The company has a length 5-year contract, whereas most home security companies have 3-year contracts or even no contracts. Additionally, your contract may auto-renew with NorthStar Alarm when you move, purchase new equipment, or forget to cancel. Their “lifetime service protection” has many caveats and should be read carefully. Lastly, we do not like that the equipment and monitoring costs, as well as the actual home security packages, are not displayed on their site.

We recommend Protect America for Home Security


NorthStar Alarm Products and Packages

Controllers:

  • Honeywell Lyric Controller. This is the main hub for your home security and automations with NorthStar. A few examples of what you can control via this panel include the thermostat, lights, video monitor, lights, and security system. It features voice control so you can be hands-free
  • NorthStar Connect App. Through their mobile app, you can arm and disarm your home and view live video footage. The app allows customers to control all their smart home devices (like thermostat), and decide when they are turned on and off. You’ll also get notifications when someone is at your door if you have the doorbell camera.

Home Security Equipment:

  • Door sensors
  • Indoor motion detector
  • Window sensors
  • Wireless outdoor sensor (water and tamper resistant)
  • Glassbreak detector (within 25 feet)
  • Smoke detector (5-year battery)
  • Carbon monoxide detector (5-year battery)

Home Automation Equipment:

  • Door lock
  • Garage opener
  • Thermostat

Video Security:

  • Doorbell camera
  • Indoor camera (C1 and C2)

Other Service:

  • Medical Alert Pendant

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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835 Northstar Alarm Reviews

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  1. User Score
    0
    October 16th, 2019
    0 people found this review helpful!
    System does not work half of the time going off line. And trying to get a technician out to repair very hard. Paying too much money for alarm system that only works half the time!
    I do not recommend NorthStar to anyone.
    Read More
  2. User Score
    0
    October 15th, 2019 Mars, PA
    1 people found this review helpful!
    Original contract with Vision Security. It was bought out by Northstar Home (Vision). Warning to all potential customers. Contract was long (60 months). Service did not work properly. Unable to set alarm due to system sending false alarms to police department. Tried to have a technician come out to check system & replace battery. Was told to replace battery myself.
    Purchased new battery and installed myself. Still did not work properly. Technicians would not come out to do the needed repairs and during this time home was broken into twice. Contract ended 5/2019. Called Northstar Home (Vision) to cancel services 8/23/19. Followed instructions given to me by customer service person (send email requesting immediate cancellation & letter with signature). Service was not cancelled & was charged again in 9/2019. When aware of the charge I contacted Northstar customer service. I was told that they had received the emails but not the hard copy signed letter. When I asked to speak with a manager I was denied this by the customer service representative. The entire 60 months of dealing with this home security company was HORRIBLE!!!! I regret the day I allowed them to come into my home!!!! I would caution every potential customer to beware!!!!
    Read More
  3. User Score
    1
    October 6th, 2019
    1 people found this review helpful!
    Northstar agent had me sign document to stop previous security company…todate they haven’t & I’ve amassed over $100 per
    Month in paying both companies,. I’m on a fixed income. The doorbell announces someone at door but camera doesn’t record it or it notifies me but by the time I try to check it out it’s gone. The events on the site has stopped recording. I have worked hard for my money & I don’t appreciate being taken advantage of. Did I mention I’m out of state & have been for several weeks & cant watch my house! 😡 I want out of this contract!
    Read More
  4. User Score
    0
    October 5th, 2019 Hanford, CA
    1 people found this review helpful!
    I have tried three tiimes to get service tech out to fix the system which has been down for about 24 months. We were having finacial problems and asked if we could get out of contract…they said no and would have to pay balance. So they set me up with 6 months free with the system repair and then afet six months a reduced monthy fee for additional 3 years. No repair tech called or showed up. System still in trouble and the other nioght we had smoke in the house and my 10$ smoke detector was sounding but the NorthStar smoke detector was doing nothing. I am not happy witht his company and am looking into breach of contract.
    Read More
  5. User Score
    1
    September 30th, 2019
    1 people found this review helpful!
    It is so hard to get a tech out . My service is down more than not. It has been a week and still do not have an appointment. They keep saying give them 24 hours. I am so tired of paying for something I cant use..
    Read More
  6. User Score
    0
    September 30th, 2019
    1 people found this review helpful!
    This is the worst company I have ever experienced. The control panel and both cameras have not worked since they were installed. They expect the customer to work on there Chinese junk and lie every time they open their mouth.
    Read More
  7. User Score
    0
    September 24th, 2019 Livonia, MI
    1 people found this review helpful!
    A horrible company. There equipment has false alarms all the time. There customer service is terrible and they automatically renew your membership when your contract ends. They have never called to ask if we were happy with the service. They have never replaced a battery either.
    Read More
  8. User Score
    4
    September 19th, 2019
    1 people found this review helpful!
    I joined NorthStar security system over a year ago, because of the outdoor cameras they offered. The wrong cameras were installed. I been talking to customers care and technical support in reference to my cameras offline since April and the cameras is still offline. North star will not credit my account. I will not recommend north star security to any one. They do not stand behind their contract but they wants to hold you accountable for your contract with them.
    Read More
  9. User Score
    0
    September 17th, 2019 El Paso, TX
    2 people found this review helpful!
    When I signed the 5 year contract, the salesman led me to believe he was with the company I’d previously used and after I spent a couple hours sorting through the plan he made a call that explained they were a different company. I should’ve stopped right there but I went through with the plan. When the end of my contract neared, a sales rep came to my house uninvited and tried to talk me into renewing in order to lock in my current price. I declined and told him I didn’t want to renew. When I called to cancel, someone again tried to talk me into renewing and when I refused, he said since I hadn’t sent notice in writing, despite the fact that I’d told the rep who’d come to my house I didn’t want to renew, they extended it and I’d have to pay for another year! I’m filing a complaint with the BBB and fighting it. This company’s practices are intentionally misleading and unethical.
    Read More
  10. User Score
    0
    September 16th, 2019
    1 people found this review helpful!
    This company is Trash!!! A bunch or liars with horrible customer service. I wish I could give them a negative 1000. Company completely destroyed my bank account. They didn’t even give me the free month of service I was suppose to receive when I tried to cancel.
    Read More
  11. User Score
    0
    September 14th, 2019
    1 people found this review helpful!
    Equipment and service. You guys are the worst
    Read More
  12. User Score
    3
    September 1st, 2019
    4 people found this review helpful!
    Don’t use this company!

    Pros:
    You might get a few pieces of equipment “free”, but their monthly “monitoring” fee is higher than anyone else.

    Cons:
    They lie. When I asked for a copy of the contract, the salesmen said it was in a packet of papers he gave me. I did not get a copy of the contract.

    Faulty equipment. Their equipment has malfunctioned and caused false alarms six times in two years. When I gave them my new phone number they didn’t bother to update it in their system or the local alarm company that actually calls the police, so when they couldn’t get a hold of me they sent the police to my house. FOUR times. Not once did they try to contact me by email, or via the control pad. They just blew it off and let me get fined by local PD.

    They had admitted that my getting fined was their fault but refuse to reimburse me.

    Don’t use this company!

    Read More
  13. User Score
    10
    August 30th, 2019
    0 people found this review helpful!
    Robert B, provided us with excellent customer service. Very nice guy definitely knows what he was doing and did a great job explaining how the system works.
    Read More
  14. User Score
    10
    August 28th, 2019 Plano, TX
    0 people found this review helpful!
    Jake S and Robert B were awesome and very helpful with all of our questions.
    Read More
  15. User Score
    10
    August 26th, 2019
    0 people found this review helpful!
    I am highly satisfied with Northstar from the Sales with Calvin to the technician James! Everything was as promised no gimmicks no backwards sales talk just honest business. The install went as promised as well and very quick and efficient without causing damage to my home unlike the last company I used! Highly recommended
    Read More
  16. User Score
    10
    August 24th, 2019
    0 people found this review helpful!
    The install was same day and quick installation. Eduardo did a great job explaining the keypad and camera functions. Overall satisfied with the company.
    Read More
  17. User Score
    10
    August 22nd, 2019
    0 people found this review helpful!
    Eduardo did a great job explaining the system and installing the cameras to our liking. the technician and the sales rep are both fantastic.
    Read More
  18. User Score
    10
    August 21st, 2019
    0 people found this review helpful!
    Eduardo did a fantastic job. Helped explain the system in great detail until we understood completely. Had great customer service and patience with our house and system.
    Read More
  19. User Score
    2
    August 20th, 2019 Moncks Corner, SC
    1 people found this review helpful!
    The only reason i gave them a 2 is the technical support gentleman I talked to was nice and actually tried to help me. We got our alarm system in October 2017 , it was fine for a year. We had a smoke alarm go off an the company called and we figured it all out. Between that time and now it has happened on 2 more ocassions and we didnt hear anything. We called about it after the last time and couldnt get any answer. We called a few more times and finally got a hold of someone who then said someone would be contacting us in a few days , and we said “fine but if not we need to talk about cancelling this service” due to the company not providing the service quality promised. Almost 2 weeks later we finally got a call. Nothing resolved. I then called and finally got to technical services , tje man was nicer and got me a new smoke detector alarm in the mail. He also told me that he hadnt seen any connection activity from said equipment since December 2018. I then asked about a credit and or cancellation since we are relocating soon anyway. He sent me back to a guy in customer service who told me that it was basically “my fault that I didnt read the contract better , that I should have asked for a smaller contract term( which I have not seen a smaller on offered on any website or review for North Star), that North Star isnt a bunch of crooks , we didnt make you sign the contract.” Are you kidding me? They want almost $3000 to cancel and I mentioned maybe we could deduct the amount of the months that my system hasnt worked fully and I could hear him chuckling on the other side of the line. I cant wait till all of these awful reviews get to BBB. Anyone out there thinking of these guys for your alarm, DONT DO IT.
    Read More
  20. User Score
    10
    August 17th, 2019
    0 people found this review helpful!
    Robert B did a great job at installing the equipment and show us all we needed to make it work.
    Read More

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Our Score
5.2
User Score
5.4
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

Undisclosed

Install & Equipment Fee

Undisclosed

Contract Length

60 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Undisclosed

Number of Reviews

835
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,414