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#31
northstar_alarm_services-130x130

Northstar Alarm

Biggest Customer Gripe: Contract Transparency (read reviews)

Our Score
6.6
User Score
5.1

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Our Score
6.6
User Score
5.1
Rank this Company
Ratings Breakdown

Price

Monthly Payment
$34.99 - $75.99

Up-Front Costs

Activation, Install & Equipment
$0-$99

Technology & Equip.

10/10 = BEST
9

Contract Length

Total # of months
42-60

Cancellation Policy

Can you cancel contract?
Pay balance

Monitoring

Response Time
Fast

Time in Business

Total # of years
14 Years

C

Customer Support

Good, Bad, Limited
Limited

SDM Rank

Top 100 Company Rank
34

Number of Reviews

User reviews here on BHSC
223

This Review is maintained by

Review Last Updated: February 4, 2016

In the midst of the home security chaos, smaller companies like Northstar Alarm Services in Orem, Utah, areestablishing themselves in a market controlled by much larger organizations. Even though Northstar Alarm Services has been making a mark in the home security profession for more than a decade, they are not an accredited company of the Better Business Bureau (BBB).

The Good

Northstar Alarm Services has 24/7 monitoring and customer support. They also offer Lifetime Security Protection (LSP) coverage on defective parts and labor, as long as accounts are current. They also improved their customer service by partnering with eOriginal, Incorporated, to accept electronic signatures. This union enables Northstar the capability to quickly finalize contracts by eliminating the need to fill-out documents.

Rank Chart Monthly Price Upfront Costs Video Our Score
#1
$19.99 $0 Yes
9.4
#2
$34.99 $99.95 Yes
9.1
#3
$24.99 $0 Yes
8.8
#31
northstar_alarm_services-130x130
$34.99 - $75.99 $0-$99 Yes
6.6

Here are some additional benefits and features of Northstar Alarm:

  • Member of National Burglar and Fire Alarm Association
  • Extensively trained reps and employees
  • 24/7 Rapid Response monitoring

The Bad

Purportedly, the biggest issue with Northstar Alarm Services involves misleading tactics by service technicians. Several customers claim they were not thoroughly informed of what they would be charged for. Another issue with Northstar involves former customers, who stated they still received monthly invoices after they terminated their service agreements. Some customers have expressed dissatisfaction with Northstar because of their relocation policies. Customers who move have two options, they can either pay the cancellation fee or continue to incur monthly fees.

Another downside of Northstar Alarm was their customer support. We called for more information concerning their products and asked questions concerning: price, cancellation, installation, contract, and monitoring. Our rep’s responses were ambiguous at best.

Northstar customers have also experienced similar issues when dealing with certain aspects of this service. Real customers who have left complaints include:

  • Misleading sales tactics – There have been complaints by customers saying they were, in a way, “tricked” into a Northstar contract.
  • Installation problems – Customers have also experienced problems with installation saying the equipment doesn’t function properly even after being installed by a professional.
  • Customer service – There have been reports of customer service representatives failing to help customers in a timely and orderly fashion.

The Bottom Line

Northstar Alarm Services is a growing security company that definitely has more room for improvement, with regard to customer satisfaction. Although some blame can be attributed to Northstar’s installation technicians inability to clearly explain certain cost, evidence also shows some customers simply fail to read their contracts. In conclusion, Northstar’s high tech equipment makes it capable of being a leader in home security, but the key is that potential consumers should always request accurate quotes in writing.

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223 Northstar Alarm Reviews

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78
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2
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16
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25
73
0=WORST 10=BEST

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  1. User Score
    1
    February 5th, 2016
    0 people found this review helpful!
    Very unhappy ! 60 month contract with no way out – Bad service . check the small print before you sign
  2. User Score
    0
    February 3rd, 2016
    1 people found this review helpful!
    Time to call the BBB….. (seems like alot of reviews on here start of this same way, you would think Northstar would figure it out and make some changes)
    Anyway, I’m currently in a dispute over the ridicoulous 60 month contract. I’ve had my service for the contracted amount of time (never missed a payment) called about 6 months ago to see what I had to do in terms of canceling, was told to give 30 days written notice….. Great, mark it on my calendar to make sure not to miss that date. Called yesterday to cancel find out it’s actually 60 days notice. Lies, lies, lies…….even then I’m 57 days from the end of contract….3 days late….give me a freaking break. Been a customer for FIVE YEARS!!!
    Now trying to squeeze me for another 18 months of service that I don’t want or need, I hope the money they want for that is worth the negative reviews I will be posting EVERYDAY.
    Horrible buisness practices and no customer service
  3. User Score
    0
    January 25th, 2016
    0 people found this review helpful!
    They do provide misleading sales tactics, and tricky wording in their contracts. They don’t offer relocation and will continue to withdraw from your account even after sending them a disconnection notice. And their equiptment is cheap equiptment stopped working and then charged ridiculous service charges after the fact. Very very poor security company, more of a scam than anything.
  4. User Score
    0
    January 22nd, 2016
    0 people found this review helpful!
    We have had Northstar for 5 years after signing a agreement . I feel that we were misled as to the monthly cost, however service was acceptable. To renew the contract at a somewhat lower rate Northstar wanted a 5 year agreement. I would not agree to that length of time. My wife agreed to 3 years and we have the email stating such. The agreement was explained by phone as she could not see the full agreement by email. When able to access the agreement it was for 5 years. We contacted Northstar and were told we would be turned over for collection if we did not uphold the agreement for 5 years, even though the contract had not started, and we have an agreement for 3 years by email.
  5. User Score
    10
    December 14th, 2015
    2 people found this review helpful!
    My husband did a lot of research and then signed up with NorthStar. They’ve been great. The technology is really cool, and I love being able to control my house from my phone!
  6. User Score
    9
    December 9th, 2015
    0 people found this review helpful!
    We haven’t had any bad experiences with NorthStar Alarm yet. So far everything has been pretty good, and a decent price. I was surprised to find that some of the reviews here contradict our experience.
  7. User Score
    1
    December 8th, 2015
    2 people found this review helpful!
    This experience has ben a very horrible experience. As a consumer I can not believe the lies I was told by the sales person and the cmpany. I requested tha the company send me a paper bill in the mail. The company still took the payment out of my wifes checking account causing problems. This is unfair and I would never have this company provide me service after this contract is up. They were suppose to deal directly with me but instead delt with a second party. Not good businesss practice. Im done with them at the end of the contract.
  8. User Score
    10
    December 4th, 2015
    0 people found this review helpful!
    My wife helped us set up our contract with NorthStar. It was a few months ago, and we haven’t had any problems.
  9. User Score
    10
    November 23rd, 2015
    1 people found this review helpful!
    We’ve had NorthStar Alarm for a little while now, and it’s been great. Our NorthStar Alarm rep is a super humble, down-to-earth guy that helped us out getting the system set up.
  10. User Score
    0
    November 20th, 2015
    4 people found this review helpful!
    Northstar Alarm Company is the worst and I regret the day I ever let them step foot into my home. I was never told by the salesperson that if I sold my home, I would still be responsible for the bill. Sold my home and was told to pay balance or keep making payments. Told them we would not pay for a system that we weren’t using – especially when they said they would not turn off the alarm at a house we no longer own. My advice, run from this ridiculous company if they come knocking.
  11. User Score
    9
    November 14th, 2015
    0 people found this review helpful!
    NorthStar has provided great security for our home and family. Any issues we may run into are speedily fixed through their customer support.
  12. User Score
    0
    November 12th, 2015
    3 people found this review helpful!
    Very unscrupulous company, tricked into 60mo contract, lied to about my monthly fee, the sign in my yard and stickers on my windows. Over two years of complaints generates more lies from these bottom feeders.
    If you work for Northstar you really should consider moving on. Have some dignity!
  13. User Score
    10
    November 9th, 2015
    0 people found this review helpful!
    We had NorthStar for several years, and it was great. Sadly, we had to transfer to a different company when we moved because they already had a contract with the house. The new company has been kind of annoying with several things, and we plan on changing back as soon as we can.
  14. User Score
    0
    November 7th, 2015
    3 people found this review helpful!
    I called the Better Business Bureau on this company, because I paid for the monthly service for almost a year while not receiving the service when I stopped paying was threatened to be taken to collection. When I wrote the president of the company and told him what was happening a technician came out and attempted to fix the problem. (didn’t work, problem continued). Talked to tech support and was told they would send out a person to remove equip.. No one came, finally spoke with a rep and was told I needed to write a letter and send it to the cancellation dept. before they will cancel my service. Don’t know why I wasn’t told that from the beginning of all this trouble.. I was happy with the service when I initially started it, but as time went on the service became less and less reliable. Honestly, how do we really know that our homes are being monitored? There is no report that we get, not even an annual report, the money is just automatically taken out of our accts and we hope that they don’t take out more than they should.
  15. User Score
    10
    November 4th, 2015
    0 people found this review helpful!
    After doing a lot of research on the quality of home alarm systems, we decided to go with NorthStar. They seem to have the best technology, and we figured our house and family would be safest with them. So far, we haven’t regretted that decision yet!
  16. User Score
    0
    November 3rd, 2015
    1 people found this review helpful!
    I wish I would have looked at some of their reviews before I signed a contract with them, if I had I would’ve chose someone else. They deceived me throughout the entire sales process. I had no idea that my contract was for 60 months until I called the company wanting to discontinue my service. Their customer service was terrible and outright hostile the entire time I was on the phone with them. They basically said that I already signed my money away to them and either I pay for the service for the rest of the time or pay them for the rest of the contract ($2000) and not receive any service. It also took a lot of time just to get to talk to someone and when I did she had me on hold for over 15 minutes and then transferred my call which also took over 15 minutes. The call lasted for over an hour and absolutely nothing got taken care of.
  17. User Score
    10
    October 30th, 2015
    0 people found this review helpful!
    We have really gotten along well with our NorthStar alarm rep, and he has been a big help for understanding how everything works. I would highly recommend at least talking to them!
  18. User Score
    10
    October 28th, 2015
    0 people found this review helpful!
    We jave has a great experience with this company. Are system works, we used it twice in the short time we have had it.
  19. User Score
    10
    October 26th, 2015
    0 people found this review helpful!
    I worked for NorthStar this last summer, and it was really good. I would recommend to anyone working at NorthStar over the summer to make some more money and learn some valuable skills.
  20. User Score
    0
    October 21st, 2015
    2 people found this review helpful!
    These guys are a joke. They sign a 60 month contract with you, then don’t bother to tell you that they auto renew every 18 months after that point. Then when you try to resolve it, you get basically the response that you have to pay it, and that’s pretty much it.

    I feel like the dumbest consumer on the planet right now, so my warning to you is: go with someone else who will be more upfront with you. This place is a total ripoff

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Our Score
6.6
User Score
5.1
Rank this Company
Ratings Breakdown

Price

Monthly Payment
$34.99 - $75.99

Up-Front Costs

Activation, Install & Equipment
$0-$99

Technology & Equip.

10/10 = BEST
9

Contract Length

Total # of months
42-60

Cancellation Policy

Can you cancel contract?
Pay balance

Monitoring

Response Time
Fast

Time in Business

Total # of years
14 Years

C

Customer Support

Good, Bad, Limited
Limited

SDM Rank

Top 100 Company Rank
34

Number of Reviews

User reviews here on BHSC
223
Our Score
9.4
User Score
8.5
Rank this Company
Ratings Breakdown

Price

Monthly Price (Copper package)
$19.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

10/10 = BEST
10/10

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay balance

Monitoring

Response Time
Fast

Time in Business

Total # of years
22 Years

A

Customer Support

Good, Bad, Limited
Good

SDM Rank

Top 100 Company Rank
15

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
777