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#60
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Northstar Alarm

Similar to: Vivint

Our Score
4.6
User Score
4.1

Visit Site

Our Score
4.6
User Score
4.1
Rank this Company

Ratings Breakdown

Price

Monthly Payment
Undisclosed

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
3/5

Contract Length

Total # of months
60

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
343

This Review is maintained by Chase Sagum

Review Last Updated: June 13, 2017

With locations in 29 states, Northstar AlarmĀ is one of the fastest growing home security and automation companies in the country. The company provides a number of important security features that compete with top home security companies; however, with a history of poor transparency, the company does not come as highly recommended as someĀ industry leaders.

The Good

  • False Alarm Protection
  • Video Monitoring
  • Home Automation Options

In the event that a false alarm occurs while your home is being monitored by a Northstar Alarm system, Northstar will provide you with the necessary paperwork to dispute the charge associated with that alarm and get your money back. Few home security companies offer this kind of protection, and the feature helps to set Northstar Alarm apart in the industry. Northstar alarm offers customers the choice of two impressive home security cameras – one that has pan/tilt capabilities, and the other that is static. Both cameras operate on a cellular network, meaning that even if your power goes out, your cameras will still be running. Customers can view live video streams, or record and playback security footage from a mobile app or desktop.

Northstar Alarm also offers a number of home automation options. Through the mobile app, customers can control thermostats, lighting, and garage doors. Customers can even remotely power off small appliances.

The Bad

  • 60-Month Contract
  • Automatic Contract Renewal
  • High Service Fees
  • Poor Transparency

Several of the problems surrounding Northstar Alarm have to do with its contract. People who go with Northstar Alarm will be locked into up to a 60-month contract, which is nearly twice as long as most home security companies’ contracts. And if customers decide to cancel their service before the contract has expired, they will be required to pay 100% of the remaining balance, which at up to over $75 a month for up to 60 months, can be thousands of dollars. Customers must file a written request stating that they wish to cancel at least 60 days prior to the end of any initial or renewal term; otherwise, Northstar Alarm will automatically renew the contract an additional 18 months.

While Northstar Alarm does provide a lifetime warranty on some of its equipment, not all equipment is covered. In cases where a Northstar service technician is called to repair or replace equipment not covered by the warranty, customers will be required to pay $80 per visit, as well as the cost of the equipment being serviced or replaced. Unlike many companies in the industry, Northstar will charge customers to move and reinstall the system at another location.

Northstar provides little useful information regarding its contracts, both on its website and in-person. While the company provides adequate descriptions of equipment and packages, specific information like the number of sensors included in each package. Customers have also reported being pressured into signing up for a Northstar Alarm home security system without being given full disclosure on contract terms.

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The Bottom Line

Northstar Alarm offers a number of impressive home security and automation features that compete with larger, more established companies. Its false alarm protection is a big plus, and its security cameras high-end. However, the company rates poorly in terms of online transparency and customer service. Customers investigating Northstar Alarm are strongly encouraged to examine their contracts and compare with other home security systems before making a decision.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.4
$19.99-$42.99
$0

#2

8.0
$34.99
$99

#3

6.2
$34.95-49.95
$99

#60
northstar_alarm_services-130x130

4.1
Undisclosed
Undisclosed

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343 Northstar Alarm Reviews

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  1. User Score
    0
    June 19th, 2017
    1 people found this review helpful!
    I would never purchase their service. The salesman told me it was a two year contract, also said that North Star bought out ADT and it was just to switch out the old equipment and put new in. I was told I could not pay in money orders only bank accounts, and credit cards. Been trying to get out of this company for two years and nobody can give me the answers I want.
    Read More
  2. User Score
    1
    June 19th, 2017
    0 people found this review helpful!
    The North Star Alarm system that I have has not worked properly in weeks. I’ve been trying to resolve the issue with their tech service department without success. They tell me they think the problem is due to new cell phone towers that have gone up recently, and they have sent me two different circuit boards to install to resolve the problem. Neither worked. So I must continue to pay for a system that does not work; they will not let me out of the contract.
    Read More
  3. User Score
    10
    June 15th, 2017 Tacoma, WA
    0 people found this review helpful!
    Nathan S was great to negotiate with and the technician ( Taylor H ) he brought along was very helpful as well. They are quick and professional. Our neighbors also before and after our install have responded with positive notes to us. I believe the app could be a bit quicker to connect to the cameras like the doorbell but that isn’t our tech/salesmans issue that is a developers problem that they could work on for the future. Along with maybe integrating a way to disarm the alarm if I were to use the app to open my garage door. Somehow have a diode or relay that sends a signal that it was opened electronically not forced open.
    Read More
  4. User Score
    1
    June 13th, 2017
    1 people found this review helpful!
    Don’t use this company!! They do not care about their customers. Here is my story: When they initially installed the alarm monitor on the wall, it was not screwed in properly. So a few weeks later as I go to turn on the light, I accidentally hit the monitor and it falls off the wall. I didn’t worry about it for a little while, but then as I was leaving on vacation I figured I should have it operable. I called, they came out and replaced the monitor. And the service guy told me that there was no way it could have been installed properly and just fallen off the wall as it did. There was a bottom screw that was not screwed in. He them told me he would waive fee when he turned in his invoice or got back to the office.
    Well, that didn’t happen. And they have been hounding me ever since to pay for the service call to come out and fix the problem that they caused. I told them I didn’t agree with the charge and I was not going to pay it. They have continued to call and even charge large fees for a charge I absolutely do not agree with.
    I have talked to them over and over and they say that it’s in the contract that a service call is an $80 — no matter the reason I guess!! Even if they caused the problem! I explained to them I was a single mom and that’s why I needed the alarm and they still think I should pay for it. Terrible customer service. I agree with the people that say this is a shady company!!
    Just trying to screw people over with their 60-month contract and ridiculous cancellation policy. I’m complaining on every site I can.
    Read More
  5. User Score
    0
    June 13th, 2017 Kansas City, MO
    1 people found this review helpful!
    Customer service is Awful. We don’t even live in the home with the system anymore and cannot get any help nor can we get out of the contract.

    This company is the PITS…don’t fall for it!

    Read More
  6. User Score
    9
    June 12th, 2017
    1 people found this review helpful!
    We are proud owners of a new security system! We love our window and door sensors, our new SkyBell, our new Lyric Thermostat, our Indoor Camera, Fire Alarm, Key Fob, and wall panel. We got a great price with all of the bells and whistles! So happy we had a great installation tech Jason T; he did an outstanding job.
    Read More
  7. User Score
    10
    June 10th, 2017
    0 people found this review helpful!
    Carlos Q was a excellent tech. He help with cameras also show me what to do if it happen again. He also took time out to help me with some other issues I was having even though wasnt what he was there for i would recommend to help anyone
    Read More
  8. User Score
    10
    June 7th, 2017 San Antonio, TX
    0 people found this review helpful!
    Jason T is an amazing technician. He is very knowledgeable about their security system. He came back to my home several times to modify the security equipment so that my family and I would feel safe. He was very pleasant and was not bothered at all that he had to return a few times. To provides excellent customer service.
    Read More
  9. User Score
    0
    June 6th, 2017 Pomona, CA
    1 people found this review helpful!
    Sold the house and no longer need or want the service. System has NEVER worked properly. Paid additional $1200 for 3 cameras that NEVER worked. On the keypad screen OR the APP. Now they want me to pay the FULL amount left on my contract even though i don’t OWN to house. $600 extortion fee. DO NOT SIGN A CONTRACT WITH THIS HORRIBLE COMPANY.
    Read More
  10. User Score
    10
    June 4th, 2017
    0 people found this review helpful!
    A sharp young fella Mark sold me a security system. I truely appreciate his visit. I am elderly & he insisted we call my kids to make sure what he was offering would be okay with my family. I give him a 10 out of 10
    Read More
  11. User Score
    10
    June 1st, 2017 Yuma, AZ
    0 people found this review helpful!
    JASON T JR INSTALLED MY HOME ALARM VERY KNOWLEDGEABLE AND CREATIVE. HEPLED ME WITH MY OLD EQUIPMENT, RESPECTFULL!! THANKS JASON JR
    Read More
  12. User Score
    10
    May 31st, 2017
    1 people found this review helpful!
    Chris G and Saldon D were awesome.
    Excellent customer service and positive attitudes.
    Read More
  13. User Score
    10
    May 29th, 2017
    0 people found this review helpful!
    Brandon F did good work installing the equipment and verifying the installation even with the dog and children trying to distract him. He also made sure to go over the system and made sure I was comfortable before leaving.
    Read More
  14. User Score
    10
    May 25th, 2017
    0 people found this review helpful!
    Jason J was my technician very friendly and with good attitude he went step by step amd explain everything to
    Us
    Read More
  15. User Score
    0
    May 24th, 2017 Olive Branch, MS
    2 people found this review helpful!
    As an older couple the length of the contract was not impressed to us. Our house is for sale & we are moving last of July but Northstar says we must continue to pay til April 2019. This is highway robbery, shameful and outrageous. This is very poor customer service and does not create good will. We are very unhappy, dissatisfied customers for being treated this way and will share that will anyone. DON’T BUY NORTHSTAR SECURITY SYSTEM!!!
    Read More
  16. User Score
    1
    May 21st, 2017
    1 people found this review helpful!
    They are not available 24/7 as stated. Still waiting!!!
    Read More
  17. User Score
    0
    May 19th, 2017 Washington, DC
    2 people found this review helpful!
    This company’s customer service is awful, and their business practices are questionable, if not shady. I have been having trouble with sensors going off for no reason. I called, and they the claim that there is something in my home setting it off. There was nothing in the house that would set it off. They offered to come out, but wanted to charge me for the technician. I was not going to pay for a technician because of their faulty equipment. My contract is up in April of 2018 and I plan to cancel. The salesman that initially sold me the system said that they brought out ADT, which is what I had, but as I have discovered, they have nothing to do with ADT. They require a six-month advance notice to cancel, otherwise they will auto renew. So I will be sending them a certified letter to cancel the service every single month from now until October of 2017, because according to reviews on BBB, they have a history of claiming they did not receive a request to cancel within the specified time. I have called this company several times today, and each time they promise a call back, but so far, no call back. Beware of this company
    Read More
  18. User Score
    0
    May 18th, 2017
    1 people found this review helpful!
    Will not cancel my service 2 – 3 years after the initial contract expired. Disrespectful customer service.
    Read More
  19. User Score
    0
    May 17th, 2017 Tacoma, WA
    4 people found this review helpful!
    I am making it a point to write reviews of this company on every site I can find to warn anyone that is contemplating using them as a alarm service company or worse yet actually signing a contract with them. This company uses deceptive practices when explaining their contract to you. Be warned that the contract contains a Evergreen Clause (automatic 18 month renewals) which must be cancelled IN WRITING! at least 90 days prior to the end of the original contract. Should you attempt to cancel by phone or any other method it will not work and you will be stuck with another 18 months of payments. Then the fun starts with their collection practices which are aggressive and illegal in some cases. This is a company that has bad reviews in just about every review site you visit. Do yourself a favor and avoid them at all cost.
    Read More
  20. User Score
    0
    May 17th, 2017
    3 people found this review helpful!
    NorthStar alarm has caused me nothing but problems. Their customer service is awful and their cancellation policies feel criminal. I cancelled my service and paid off my contract balance when I moved, then continued to be charged the monthly service fee. When I called to inquire I was told they require a written letter to cancel monthly payments. No one had informed me of this when I paid off the exorbitant contract balance yet they continue to charge me. There customer service is so sleazy I have resorted to contacting my bank to block charges. Don’t waste your time or money with NorthStar!
    Read More

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Our Score
4.6
User Score
4.1
Rank this Company

Ratings Breakdown

Price

Monthly Payment
Undisclosed

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
3/5

Contract Length

Total # of months
60

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
343
Our Score
9.0
User Score
8.4
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
1,946