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#60
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Northstar Alarm

Similar to: Vivint

Our Score
4.6
User Score
4.1

Visit Site

Our Score
4.6
User Score
4.1
Rank this Company

Ratings Breakdown

Price

Monthly Payment
Undisclosed

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
3/5

Contract Length

Total # of months
60

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
352

This Review is maintained by Chase Sagum

Review Last Updated: June 13, 2017

With locations in 29 states, Northstar AlarmĀ is one of the fastest growing home security and automation companies in the country. The company provides a number of important security features that compete with top home security companies; however, with a history of poor transparency, the company does not come as highly recommended as someĀ industry leaders.

The Good

  • False Alarm Protection
  • Video Monitoring
  • Home Automation Options

In the event that a false alarm occurs while your home is being monitored by a Northstar Alarm system, Northstar will provide you with the necessary paperwork to dispute the charge associated with that alarm and get your money back. Few home security companies offer this kind of protection, and the feature helps to set Northstar Alarm apart in the industry. Northstar alarm offers customers the choice of two impressive home security cameras – one that has pan/tilt capabilities, and the other that is static. Both cameras operate on a cellular network, meaning that even if your power goes out, your cameras will still be running. Customers can view live video streams, or record and playback security footage from a mobile app or desktop.

Northstar Alarm also offers a number of home automation options. Through the mobile app, customers can control thermostats, lighting, and garage doors. Customers can even remotely power off small appliances.

The Bad

  • 60-Month Contract
  • Automatic Contract Renewal
  • High Service Fees
  • Poor Transparency

Several of the problems surrounding Northstar Alarm have to do with its contract. People who go with Northstar Alarm will be locked into up to a 60-month contract, which is nearly twice as long as most home security companies’ contracts. And if customers decide to cancel their service before the contract has expired, they will be required to pay 100% of the remaining balance, which at up to over $75 a month for up to 60 months, can be thousands of dollars. Customers must file a written request stating that they wish to cancel at least 60 days prior to the end of any initial or renewal term; otherwise, Northstar Alarm will automatically renew the contract an additional 18 months.

While Northstar Alarm does provide a lifetime warranty on some of its equipment, not all equipment is covered. In cases where a Northstar service technician is called to repair or replace equipment not covered by the warranty, customers will be required to pay $80 per visit, as well as the cost of the equipment being serviced or replaced. Unlike many companies in the industry, Northstar will charge customers to move and reinstall the system at another location.

Northstar provides little useful information regarding its contracts, both on its website and in-person. While the company provides adequate descriptions of equipment and packages, specific information like the number of sensors included in each package. Customers have also reported being pressured into signing up for a Northstar Alarm home security system without being given full disclosure on contract terms.

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The Bottom Line

Northstar Alarm offers a number of impressive home security and automation features that compete with larger, more established companies. Its false alarm protection is a big plus, and its security cameras high-end. However, the company rates poorly in terms of online transparency and customer service. Customers investigating Northstar Alarm are strongly encouraged to examine their contracts and compare with other home security systems before making a decision.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.3
$19.99-$42.99
$0

#2

7.9
$34.99
$99

#3

6.1
$34.95-49.95
$99

#60
northstar_alarm_services-130x130

4.1
Undisclosed
Undisclosed

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352 Northstar Alarm Reviews

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  1. User Score
    10
    July 15th, 2017
    0 people found this review helpful!
    Jason D did an outstanding job installing and explaining our new equipment. He told me to call if I had any issues and he’d come back out and fix them. Very pleased with every aspect of what Jason D did for us. We feel much safer already. Thank you
    Read More
  2. User Score
    0
    July 14th, 2017 Longview, WA
    0 people found this review helpful!
    I am an honest hard-working business owner. DO NOT USE THIS COMPANY!! EVER!!!! Their customer service is THE VERY WORST I HAVE EVER EXPERIENCED. I have received better customer service from outsourced INDIA than this Utah company. They make false claims about what they have and haven’t done. CHOOSE A DIFFERENT COMPANY for security!
    Read More
  3. User Score
    2
    July 14th, 2017 Sterling, VA
    0 people found this review helpful!
    On June 6th Northstar sent a representative to my home to check my equipment. After checking my equipment I was told I needed my system upgraded. I was offered a wireless smoke detector, and a camera doorbell of course I needed to sign a new 60 month contact. . Two years ago I installed a new front door and needed them to cone and reinstall the alarm on the front door. They mailed me the part to install myself, not telling me if I installed it it would not be connected to the system. It has now been over a month and I still do not have the smoke alarm or the camera doorbell. Everytime I called I was promised a technician would call. I took of my job one day with a scheduled appointment and the technicican did not call or come. I am totally frustrated . This company is no good for me I am done.
    Read More
  4. User Score
    0
    July 11th, 2017 San Antonio, TX
    0 people found this review helpful!
    We explained to the salesperson we have security. Several days later, he came back. Very aggressive. Would not take NO for an answer. I said, “Go away!” and had to slam the door in his face. I feel like I need security from the NorthStar Sales people.

    Denver Post published an article on these guys. Honeywell says they do NOT employ door to door sales people. This is a scam to sell you a low quality alarm system, a long term contract, and they will sell your maintenance agreement to a company that will not provide maintenance on the cheap junk they installed poorly.

    Read More
  5. User Score
    1
    July 10th, 2017
    2 people found this review helpful!
    Great ,until you try to cancel at end of contract. Appears to be an IMPOSSIBILITY. Third time Ive tried to cancel , in about 4 weeks. On hold for lengthy periods. Told they will cal me back. They never do. Keep getting bills. Horrible scam.
    Read More
  6. User Score
    0
    July 8th, 2017 Mahwah, NJ
    1 people found this review helpful!
    This review concerns my 93 year old aunt. Three years ago, over a phone conversation, a sales agent talked my aunt into an upgraded security system. (For many years she had a perfectly good system that she was familiar with and was able to use.It was a different company.) Northstar sent her a contract for 60 months and she signed it. (Notice they did not say 5 years! BUT 60 months!) Fast forward three years, because of a memory problem, she does not remember the process for using the system and now has a 24/7 caregiver who also cannot use it. Northstar refuses to let her out of the contract. “Only DEATH!” will release her.
    Stat away from this company!
    Read More
  7. User Score
    10
    July 5th, 2017
    0 people found this review helpful!
    Mark C sold us a alarm system. I love the two cameras and medical Button for my mother. He was a genuine man.
    Read More
  8. User Score
    0
    June 27th, 2017 Pullman, MI
    1 people found this review helpful!
    Not happy with the service my intercom did not know it was not working my alarm goes off I’m in the house I go stand by the intercom and never says anything so then the police shows up front door back door so I talked to someone and they sent me out another one at they went over everything now today I’m I’m cleaning in my living room and my glass breakage go off so I go to my box and I disarm it and wait for the intercom to come on and it never comes on then they call me and I’m like why did they come over the intercom they told me they tried and it was not working so that’s not good so I called back and the tech go through everything and he tells me this time it should work for you but if it’s a medical emergency and the end of time it’s not working that’s not a good thing and when they did send me a new panel out I had to install it myself and it was Sparks coming from some of the wires and I told him I’m not licensed to do this he told me it’ll be okay so that part I don’t like or I can pay them I think it was $67 for them to come out and install it their merchandise so no I am not happy with Northstar soon as my time is up it will be up
    Read More
  9. User Score
    2
    June 27th, 2017
    2 people found this review helpful!
    I’m really frustrated with the cancellation policy. First, calling should be enough since they have a security password to ensure it is the homeowner. Written notification is a delay tactic. So they received my letter 5/18 and posted it 5/25, according to the supervisor. They charged me for May; ok I can understand that. But then they charged me for all of June, by a policy that says they cancel 30 days after receiving written notice. That’s ridiculous. They provided no service in June, and it doesn’t take a month to hit the three or four buttons to cancel a household account.
    Read More
  10. User Score
    0
    June 19th, 2017
    4 people found this review helpful!
    I would never purchase their service. The salesman told me it was a two year contract, also said that North Star bought out ADT and it was just to switch out the old equipment and put new in. I was told I could not pay in money orders only bank accounts, and credit cards. Been trying to get out of this company for two years and nobody can give me the answers I want.
    Read More
  11. User Score
    1
    June 19th, 2017
    3 people found this review helpful!
    The North Star Alarm system that I have has not worked properly in weeks. I’ve been trying to resolve the issue with their tech service department without success. They tell me they think the problem is due to new cell phone towers that have gone up recently, and they have sent me two different circuit boards to install to resolve the problem. Neither worked. So I must continue to pay for a system that does not work; they will not let me out of the contract.
    Read More
  12. User Score
    10
    June 15th, 2017 Tacoma, WA
    1 people found this review helpful!
    Nathan S was great to negotiate with and the technician ( Taylor H ) he brought along was very helpful as well. They are quick and professional. Our neighbors also before and after our install have responded with positive notes to us. I believe the app could be a bit quicker to connect to the cameras like the doorbell but that isn’t our tech/salesmans issue that is a developers problem that they could work on for the future. Along with maybe integrating a way to disarm the alarm if I were to use the app to open my garage door. Somehow have a diode or relay that sends a signal that it was opened electronically not forced open.
    Read More
  13. User Score
    1
    June 13th, 2017
    3 people found this review helpful!
    Don’t use this company!! They do not care about their customers. Here is my story: When they initially installed the alarm monitor on the wall, it was not screwed in properly. So a few weeks later as I go to turn on the light, I accidentally hit the monitor and it falls off the wall. I didn’t worry about it for a little while, but then as I was leaving on vacation I figured I should have it operable. I called, they came out and replaced the monitor. And the service guy told me that there was no way it could have been installed properly and just fallen off the wall as it did. There was a bottom screw that was not screwed in. He them told me he would waive fee when he turned in his invoice or got back to the office.
    Well, that didn’t happen. And they have been hounding me ever since to pay for the service call to come out and fix the problem that they caused. I told them I didn’t agree with the charge and I was not going to pay it. They have continued to call and even charge large fees for a charge I absolutely do not agree with.
    I have talked to them over and over and they say that it’s in the contract that a service call is an $80 — no matter the reason I guess!! Even if they caused the problem! I explained to them I was a single mom and that’s why I needed the alarm and they still think I should pay for it. Terrible customer service. I agree with the people that say this is a shady company!!
    Just trying to screw people over with their 60-month contract and ridiculous cancellation policy. I’m complaining on every site I can.
    Read More
  14. User Score
    0
    June 13th, 2017 Kansas City, MO
    2 people found this review helpful!
    Customer service is Awful. We don’t even live in the home with the system anymore and cannot get any help nor can we get out of the contract.

    This company is the PITS…don’t fall for it!

    Read More
  15. User Score
    9
    June 12th, 2017
    2 people found this review helpful!
    We are proud owners of a new security system! We love our window and door sensors, our new SkyBell, our new Lyric Thermostat, our Indoor Camera, Fire Alarm, Key Fob, and wall panel. We got a great price with all of the bells and whistles! So happy we had a great installation tech Jason T; he did an outstanding job.
    Read More
  16. User Score
    10
    June 10th, 2017
    0 people found this review helpful!
    Carlos Q was a excellent tech. He help with cameras also show me what to do if it happen again. He also took time out to help me with some other issues I was having even though wasnt what he was there for i would recommend to help anyone
    Read More
  17. User Score
    10
    June 7th, 2017 San Antonio, TX
    0 people found this review helpful!
    Jason T is an amazing technician. He is very knowledgeable about their security system. He came back to my home several times to modify the security equipment so that my family and I would feel safe. He was very pleasant and was not bothered at all that he had to return a few times. To provides excellent customer service.
    Read More
  18. User Score
    0
    June 6th, 2017 Pomona, CA
    3 people found this review helpful!
    Sold the house and no longer need or want the service. System has NEVER worked properly. Paid additional $1200 for 3 cameras that NEVER worked. On the keypad screen OR the APP. Now they want me to pay the FULL amount left on my contract even though i don’t OWN to house. $600 extortion fee. DO NOT SIGN A CONTRACT WITH THIS HORRIBLE COMPANY.
    Read More
  19. User Score
    10
    June 4th, 2017
    0 people found this review helpful!
    A sharp young fella Mark sold me a security system. I truely appreciate his visit. I am elderly & he insisted we call my kids to make sure what he was offering would be okay with my family. I give him a 10 out of 10
    Read More
  20. User Score
    10
    June 1st, 2017 Yuma, AZ
    0 people found this review helpful!
    JASON T JR INSTALLED MY HOME ALARM VERY KNOWLEDGEABLE AND CREATIVE. HEPLED ME WITH MY OLD EQUIPMENT, RESPECTFULL!! THANKS JASON JR
    Read More

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Our Score
4.6
User Score
4.1
Rank this Company

Ratings Breakdown

Price

Monthly Payment
Undisclosed

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
3/5

Contract Length

Total # of months
60

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
352
Our Score
9.0
User Score
8.3
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
1,976