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#58
northstar_alarm_services-130x130

Northstar Alarm

Similar to: Vivint

Our Score
4.6
User Score
4.3

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Our Score
4.6
User Score
4.3
Rank this Company

Ratings Breakdown

Price

Monthly Payment
Undisclosed

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
3/5

Contract Length

Total # of months
60

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
307

This Review is maintained by Chase Sagum

Review Last Updated: January 7, 2017

With locations in 29 states, Northstar AlarmĀ is one of the fastest growing home security and automation companies in the country. The company provides a number of important security features that compete with top home security companies; however, with a history of poor transparency, the company does not come as highly recommended as someĀ industry leaders.

The Good

  • False Alarm Protection
  • Video Monitoring
  • Home Automation Options

In the event that a false alarm occurs while your home is being monitored by a Northstar Alarm system, Northstar will provide you with the necessary paperwork to dispute the charge associated with that alarm and get your money back. Few home security companies offer this kind of protection, and the feature helps to set Northstar Alarm apart in the industry. Northstar alarm offers customers the choice of two impressive home security cameras – one that has pan/tilt capabilities, and the other that is static. Both cameras operate on a cellular network, meaning that even if your power goes out, your cameras will still be running. Customers can view live video streams, or record and playback security footage from a mobile app or desktop.

Northstar Alarm also offers a number of home automation options. Through the mobile app, customers can control thermostats, lighting, and garage doors. Customers can even remotely power off small appliances.

The Bad

  • 60-Month Contract
  • Automatic Contract Renewal
  • High Service Fees
  • Poor Transparency

Several of the problems surrounding Northstar Alarm have to do with its contract. People who go with Northstar Alarm will be locked into up to a 60-month contract, which is nearly twice as long as most home security companies’ contracts. And if customers decide to cancel their service before the contract has expired, they will be required to pay 100% of the remaining balance, which at up to over $75 a month for up to 60 months, can be thousands of dollars. Once the initial contract has expired, customers will only have 60 days to file a written request stating they wish to cancel; otherwise, Northstar Alarm will automatically renew the contract an additional 18 months.

While Northstar Alarm does provide a lifetime warranty on some of its equipment, not all equipment is covered. In cases where a Northstar service technician is called to repair or replace equipment not covered by the warranty, customers will be required to pay $80 per visit, as well as the cost of the equipment being serviced or replaced. Unlike many companies in the industry, Northstar will charge customers to move and reinstall the system at another location.

Northstar provides little useful information regarding its contracts, both on its website and in-person. While the company provides adequate descriptions of equipment and packages, specific information like the number of sensors included in each package. Customers have also reported being pressured into signing up for a Northstar Alarm home security system without being given full disclosure on contract terms.

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The Bottom Line

Northstar Alarm offers a number of impressive home security and automation features that compete with larger, more established companies. Its false alarm protection is a big plus, and its security cameras high-end. However, the company rates poorly in terms of online transparency and customer service. Customers investigating Northstar Alarm are strongly encouraged to examine their contracts and compare with other home security systems before making a decision.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.5
$19.99-$42.99
$0

#2

8.1
$34.99
$99

#3

6.6
$34.95-49.95
$99

#58
northstar_alarm_services-130x130

4.3
Undisclosed
Undisclosed

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307 Northstar Alarm Reviews

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  1. User Score
    1
    March 22nd, 2017 Tacoma, WA
    0 people found this review helpful!
    I had a 36 month contract but had equipment problems after 2years and was unable to get service for repair. I had to go to find another security company and I paid off North Star Security as per our agreement . Ever since I have been bombarded with phone calls from an unknown Security outfit you can’t trace or call back. After two months of this I am putting my complaint out all over the web until the calls STOP. Even swaying one customer away is worth my effort.
    Read More
  2. User Score
    4
    March 21st, 2017
    0 people found this review helpful!
    Beware of deceptive marketing!!

    After a late evening visit from a Northstar rep in our garage, we decided to purchase a security system. Installation was performed efficiently that evening and documents signed in a poorly lighted garage. Customer service since has been good. The agent told us that we had to keep the signage in front of the house for 18 months.

    What he didn’t inform us of was that the contract was for “60 months” in the FINE PRINT. When we moved and went to cancel the service, we were told we had to pay the remainder of the 60 month period. Our fault we didn’t read the entire contract immediately. Shame on the organization for their misleading marketing.

    Read More
  3. User Score
    10
    March 18th, 2017
    0 people found this review helpful!
    Veronica O at North Star Home security alarm is courteous, pleasant, and delightful to work with. She is amiable, brilliant and anticipates my household home security needs. She is friendly and has provided me with legendary service. Promote now!
    Read More
  4. User Score
    1
    March 10th, 2017
    0 people found this review helpful!
    The honeymoon is over. We moved to another state and took the equipment with us which is no problem. After them ripping the equipment out, I transported to our new city. Now I have been sitting here waiting for the installer to miss and show up late for multiple appointments. He spent 5 hours when he actually showed up and still did not get the cameras going. Now I have been waiting 4 hours because he “has a flat tire”. Calling in to customer service is no help. They dont hesitate to tell you about your contract. Filed with BBB and going to file with attorney general. This has been going on foe a month. Just get a vicious dog. Its cheaper and easier to deal with.
    Read More
  5. User Score
    0
    February 10th, 2017 Brighton, CO
    0 people found this review helpful!
    Terrible company to do business with ! We have been paying 50.00 per month for a system that failed 2 years ago ! The salesman impersonated a tech support person and had me sign a contract to extend service for 5 years and not an agreement to fix the system ! 3 more years of paying for something that is burned up and of no use ! Call anyone but this company for a security system !!!
    Read More
  6. User Score
    0
    January 30th, 2017
    1 people found this review helpful!
    Don’t answer your phone for technical support. So are systems doesn’t work right.but you want us to pay you!!!!
    Read More
  7. User Score
    0
    January 27th, 2017
    3 people found this review helpful!
    Definitely got scammed in the whole deal. They showed me video of the product saying it was one thing. When I got the product it was something else. Tried to come back with the subpar product they sold me and their answer is “our hands are tied.” I guess I was outside the very small window to return equipment. They don’t care about the customer they just want their guaranteed money. 60 months $65 a month. $3900 don’t get scammed people.
    Read More
  8. User Score
    1
    January 22nd, 2017
    1 people found this review helpful!
    They do not respond when called. Is a pricey piece of crap that is to costly to cancel. Husband got this when I was out of town after I told the gentleman we didn’t want the service. Husband is 85 and I think they took advantage of his age something like a senior scam!!
    Read More
  9. User Score
    1
    January 19th, 2017 Santa Clara, CA
    2 people found this review helpful!
    First off, I want to point out that all the high reviews include the salesperson or technicians name. Which makes me think they’ve probably been planted. The length of the contract is ridiculous and I kick myself regularly for signing. I actually signed off on a 42 month contract, which was basically the salesman crossing on 60 and writing in 42. I also confirmed this verbally with an additional salesperson over the phone. I wonder if the 42 months will be honored when I try to cancel?

    Also, they really need to change their procedure when they call a customer about an alert. I had my house broken into, when I got the call from NorthStar, they identified themselves and then immediately asked for my code, without even confirming who they were speaking with. Anyone could’ve answered my phone! When I asked if she first wanted to know my name, she seem bothered that I took her off script. When it was established that I was not at home and that there was no reason for my alarm to be going off. She then asked what I wanted to do. Duh! Call the police! As I drove home, I received at least two more calls telling me that my alarm was going off. And another one asking if I needed them to call the police, I then informed them that the police were already at my house.

    I’m planning to cancel in the near future, but looks like first I’ll need to have a nice lump sum of money that I’m willing to part with.

    Read More
  10. User Score
    0
    January 16th, 2017
    0 people found this review helpful!
    This company is nothing but a pack of thieves! Flee from them! Their contract is almost impossible to get out of. And the service is practically non-existent.
    If a salesman shows up at your door, do not let them in! They are liars and deceivers.
    This company taught me to always read the contract from top to bottom and make sure you understand it. Even if it takes you an hour, read it!
    Read More
  11. User Score
    1
    January 16th, 2017 Pomona, CA
    2 people found this review helpful!
    Northstar representatives do not disclose the details of the contract properly nor do they repair their products. I am furious with this company and a law suit should be initiated because of their false obligation and lack of support to the customers.
    Read More
  12. User Score
    1
    December 28th, 2016 Victorville, CA
    1 people found this review helpful!
    Horrible company…stay away. Salesmen will tell you anything to get the sales, but once they make the sale will never return Calls. Was told camera could be later mounted but when tech came out they said no that we would have to buy entirely new camera because that one could not go outside. They take for ever to come out. I have to wait three days just have someone come out to fix the alarm even though I explained to them we have been having a series of brake ins and the panel when out. Second time panel went out. Wish I would have listened to reviews before I went with this company.
    Read More
  13. User Score
    9
    December 27th, 2016
    0 people found this review helpful!
    I am very happy with Northstar alarm services. Their staff members are knowledgeable and quick to respond to my needs. I have had the system since 2014 and I haven’t experienced any problems.
    Read More
  14. User Score
    0
    December 22nd, 2016
    1 people found this review helpful!
    This security system is the worst !!! The sales person lied her way to sale and didn’t help at all!! Never ever will deal with NorthStar!! They definitely suck!! Two apps to view your info is so bad
    Read More
  15. User Score
    0
    December 22nd, 2016
    5 people found this review helpful!
    North star is the worst security company anyone can deal with the technicians are not professional, will mess up the wire in your home customer service are liar’s the so called owner name chad is very unprofessional to say he is the owner if you cancel your contract and they don’t pick they equipment up in 20(twenty)days say the contract you have the right to throw the equipment away they will wait until 35 days then call and harrass you.Plus the pricing is a rip off………Go to skybell.com and check with other security company’s that carry the same system like moni they are cheaper.
    Read More
  16. User Score
    1
    December 22nd, 2016
    0 people found this review helpful!
    Can’t hear it in upstairs bedrooms so if it goes off at night you can’t hear it so what good is that to us.
    Read More
  17. User Score
    0
    December 19th, 2016 San Jose, CA
    5 people found this review helpful!
    Having actually worked for NorthStar I can tell you they are a severely dishonest company and I would not trust them. They treat their sales reps unfairly and their customers. They will do anything to get money out of you. If you do not cancel within 3 days you will have to pay about $2,600 to cancel. Its a scam. NorthStar is trash.
    Read More
  18. User Score
    0
    December 18th, 2016
    2 people found this review helpful!
    3 years ago a man knocked into my door and offered my an alarm system. It was 50.00 each month and the alarm system is failing often. After the firs year I was done with them, but: SURPRISE! I couldn’t cancel the service, because I needed to send them a letter with one month of anticipation, otherwise the contract was going to be automatically renewed for another 5 YEARS.

    This is affecting my credit, I need help!

    Read More
  19. User Score
    0
    December 7th, 2016
    4 people found this review helpful!
    They talked my 86 year old mother into a 60 month contract. She is not cognitive and legally blind. Cannot operate system and already had a working system. Will not release contract THIEVES!!
    Read More
  20. User Score
    0
    December 6th, 2016
    3 people found this review helpful!
    I wished to cancel my services from Northstar so I sent in a letter. They had told me that if I sent it by the first of November, I wouldn’t be charged for December. Well, that was a lie!! They STILL charged me! And when I called to have the charge taken off, they told me that they never got my letter because they’d MOVED. PLEASE. Your mail doesn’t come to your new location with probably thousands of customers?!! Yeah right! And THEN he proceded to tell me on the phone you have to cancel at least 60 days in advance, which I was NEVER told! No “I’m sorry”, no apologies, just saying I had to cough up another month’s payment whether I liked it or not! Worst customer service ever!! And if they’d have put me on hold one more time I would’ve had a real fit!! Going to the bank now to make SURE they don’t get another dime out of me! BYE FELICIA!! XOXOXOXOXOXO
    Read More

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Our Score
4.6
User Score
4.3
Rank this Company

Ratings Breakdown

Price

Monthly Payment
Undisclosed

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
3/5

Contract Length

Total # of months
60

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
307
Our Score
9.0
User Score
8.5
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
1,852