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#60
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Northstar Alarm

Similar to: Vivint

Our Score
4.6
User Score
4.2

Visit Site

Our Score
4.6
User Score
4.2
Rank this Company

Ratings Breakdown

Price

Monthly Payment
Undisclosed

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
3/5

Contract Length

Total # of months
60

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
314

This Review is maintained by Chase Sagum

Review Last Updated: January 7, 2017

With locations in 29 states, Northstar AlarmĀ is one of the fastest growing home security and automation companies in the country. The company provides a number of important security features that compete with top home security companies; however, with a history of poor transparency, the company does not come as highly recommended as someĀ industry leaders.

The Good

  • False Alarm Protection
  • Video Monitoring
  • Home Automation Options

In the event that a false alarm occurs while your home is being monitored by a Northstar Alarm system, Northstar will provide you with the necessary paperwork to dispute the charge associated with that alarm and get your money back. Few home security companies offer this kind of protection, and the feature helps to set Northstar Alarm apart in the industry. Northstar alarm offers customers the choice of two impressive home security cameras – one that has pan/tilt capabilities, and the other that is static. Both cameras operate on a cellular network, meaning that even if your power goes out, your cameras will still be running. Customers can view live video streams, or record and playback security footage from a mobile app or desktop.

Northstar Alarm also offers a number of home automation options. Through the mobile app, customers can control thermostats, lighting, and garage doors. Customers can even remotely power off small appliances.

The Bad

  • 60-Month Contract
  • Automatic Contract Renewal
  • High Service Fees
  • Poor Transparency

Several of the problems surrounding Northstar Alarm have to do with its contract. People who go with Northstar Alarm will be locked into up to a 60-month contract, which is nearly twice as long as most home security companies’ contracts. And if customers decide to cancel their service before the contract has expired, they will be required to pay 100% of the remaining balance, which at up to over $75 a month for up to 60 months, can be thousands of dollars. Once the initial contract has expired, customers will only have 60 days to file a written request stating they wish to cancel; otherwise, Northstar Alarm will automatically renew the contract an additional 18 months.

While Northstar Alarm does provide a lifetime warranty on some of its equipment, not all equipment is covered. In cases where a Northstar service technician is called to repair or replace equipment not covered by the warranty, customers will be required to pay $80 per visit, as well as the cost of the equipment being serviced or replaced. Unlike many companies in the industry, Northstar will charge customers to move and reinstall the system at another location.

Northstar provides little useful information regarding its contracts, both on its website and in-person. While the company provides adequate descriptions of equipment and packages, specific information like the number of sensors included in each package. Customers have also reported being pressured into signing up for a Northstar Alarm home security system without being given full disclosure on contract terms.

Want to know which home security companies are top rated? Click Here

The Bottom Line

Northstar Alarm offers a number of impressive home security and automation features that compete with larger, more established companies. Its false alarm protection is a big plus, and its security cameras high-end. However, the company rates poorly in terms of online transparency and customer service. Customers investigating Northstar Alarm are strongly encouraged to examine their contracts and compare with other home security systems before making a decision.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.4
$19.99-$42.99
$0

#2

8.1
$34.99
$99

#3

6.5
$34.95-49.95
$99

#60
northstar_alarm_services-130x130

4.2
Undisclosed
Undisclosed

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314 Northstar Alarm Reviews

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137
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85
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  1. User Score
    0
    April 27th, 2017 Farmington, MI
    0 people found this review helpful!
    Will not let you out of contract even if your spouse passed away and you need to downside your home because you can’t afford it.
    Read More
  2. User Score
    0
    April 21st, 2017
    0 people found this review helpful!
    We were having problems with our system, it would not stop beeping , North Star did nothing to correct it. Had them to install a video camera , has not worked since they installed it.but they are still asking for payment. We stopped all payments until everything is fixed. Has not been fixed . I told North Star to cancel contact , or I’m going to file charges breach of their contact . Not providing services.
    Read More
  3. User Score
    0
    April 14th, 2017 Lakeland, FL
    0 people found this review helpful!
    Man knocked loudly on my door although I have a prominent No Soliciting sign at door. Didn’t id himself but had my name and started asking personal questions. Told him to go away but was arrogant and aggressive. I finally called police.
    Read More
  4. User Score
    0
    April 11th, 2017
    0 people found this review helpful!
    2015. Oct. came to house. Big pitch all equipment free. Price 5 year contract at 58$ / month
    Serviced 4 times. Door lock was never working since installed. Oct. 2016 new tech came out. Replaced lock on front door, now. I can go in and out but never connected to alarm panel box. This equipment is always malfunctioning.
    Scared it wont work when mom needs it 95 yrs old with medical alert button and fire alarm connected to fire department if it works . I pay 58$. 5 yr contract. I think. 5 yr contract is against law in. Il. Please talk to me if u know anymore about this sleezy company
    Salesperson was soooooooo sweet. Be very careful. Do not sign anything. Think before signing any out of state company
    I need to talk to a lawyer now. Never a 5 yr contract
    They took advantage of me and my 95 yr old mom
    Glass break sensor was not working. Replaced it. I feel they gave me old equipment that never functioned for other customers. Sleezy co.
    Read More
  5. User Score
    0
    April 7th, 2017 Washington, DC
    0 people found this review helpful!
    Their Customer service Stinks, We have had problems, with our alarm system going off and have requested that they send a technician out to solve the problem, and for weeks after being promised that a technician would call us to set up an appointment, we finally got one to call and schedule and appointment after 2 1/2 weeks. The technician found that we had the wrong Firmware and requested that they put the correct Firmware in or our alarm will continue to go off. They have refuse to put the correct Firmware in and our alarm system will go off when we set it on away.
    Read More
  6. User Score
    0
    March 27th, 2017 Pensacola, FL
    0 people found this review helpful!
    Stopped working after second month and have not been able to contact them. They only wanted to sell it not maintain or provide service. If not able to resolve problems I can charge them with consumer fraud.
    Read More
  7. User Score
    0
    March 24th, 2017
    1 people found this review helpful!
    They are rip offs! I was beyond my 42 mth contract and believed this entire time I was on a month to month basis. Until i called customer service for an unrelated matter when the employee mentioned to me that I was on a 18 mth renewal contract not on a mth to mth. I asked the manager for a copy of the contract in which my husbands initials and signature could be found next to where it stated it would be on a subsequent 18 mth renewal after the 42 mths ended. Indeed sig was there. What’s disheartening is they know they’re doing wrong but they don’t care. This salesman was explaining each part of the contract prior to my husband signing so that we didnt have to read too much into it as though he was doing us a favor. We should have read word per word despite his hustling to get us not to focus on the details. We were led to believe by the salesperson before signing the contract that after the 42 mths we would be on a month to month basis. Otherwise, had we known this is their practice, we would have never signed!!! Stay away from this company please!
    Read More
  8. User Score
    1
    March 22nd, 2017 Tacoma, WA
    1 people found this review helpful!
    I had a 36 month contract but had equipment problems after 2years and was unable to get service for repair. I had to go to find another security company and I paid off North Star Security as per our agreement . Ever since I have been bombarded with phone calls from an unknown Security outfit you can’t trace or call back. After two months of this I am putting my complaint out all over the web until the calls STOP. Even swaying one customer away is worth my effort.
    Read More
  9. User Score
    4
    March 21st, 2017
    0 people found this review helpful!
    Beware of deceptive marketing!!

    After a late evening visit from a Northstar rep in our garage, we decided to purchase a security system. Installation was performed efficiently that evening and documents signed in a poorly lighted garage. Customer service since has been good. The agent told us that we had to keep the signage in front of the house for 18 months.

    What he didn’t inform us of was that the contract was for “60 months” in the FINE PRINT. When we moved and went to cancel the service, we were told we had to pay the remainder of the 60 month period. Our fault we didn’t read the entire contract immediately. Shame on the organization for their misleading marketing.

    Read More
  10. User Score
    10
    March 18th, 2017
    0 people found this review helpful!
    Veronica O at North Star Home security alarm is courteous, pleasant, and delightful to work with. She is amiable, brilliant and anticipates my household home security needs. She is friendly and has provided me with legendary service. Promote now!
    Read More
  11. User Score
    1
    March 10th, 2017
    0 people found this review helpful!
    The honeymoon is over. We moved to another state and took the equipment with us which is no problem. After them ripping the equipment out, I transported to our new city. Now I have been sitting here waiting for the installer to miss and show up late for multiple appointments. He spent 5 hours when he actually showed up and still did not get the cameras going. Now I have been waiting 4 hours because he “has a flat tire”. Calling in to customer service is no help. They dont hesitate to tell you about your contract. Filed with BBB and going to file with attorney general. This has been going on foe a month. Just get a vicious dog. Its cheaper and easier to deal with.
    Read More
  12. User Score
    0
    February 10th, 2017 Brighton, CO
    1 people found this review helpful!
    Terrible company to do business with ! We have been paying 50.00 per month for a system that failed 2 years ago ! The salesman impersonated a tech support person and had me sign a contract to extend service for 5 years and not an agreement to fix the system ! 3 more years of paying for something that is burned up and of no use ! Call anyone but this company for a security system !!!
    Read More
  13. User Score
    0
    January 30th, 2017
    1 people found this review helpful!
    Don’t answer your phone for technical support. So are systems doesn’t work right.but you want us to pay you!!!!
    Read More
  14. User Score
    0
    January 27th, 2017
    3 people found this review helpful!
    Definitely got scammed in the whole deal. They showed me video of the product saying it was one thing. When I got the product it was something else. Tried to come back with the subpar product they sold me and their answer is “our hands are tied.” I guess I was outside the very small window to return equipment. They don’t care about the customer they just want their guaranteed money. 60 months $65 a month. $3900 don’t get scammed people.
    Read More
  15. User Score
    1
    January 22nd, 2017
    1 people found this review helpful!
    They do not respond when called. Is a pricey piece of crap that is to costly to cancel. Husband got this when I was out of town after I told the gentleman we didn’t want the service. Husband is 85 and I think they took advantage of his age something like a senior scam!!
    Read More
  16. User Score
    1
    January 19th, 2017 Santa Clara, CA
    2 people found this review helpful!
    First off, I want to point out that all the high reviews include the salesperson or technicians name. Which makes me think they’ve probably been planted. The length of the contract is ridiculous and I kick myself regularly for signing. I actually signed off on a 42 month contract, which was basically the salesman crossing on 60 and writing in 42. I also confirmed this verbally with an additional salesperson over the phone. I wonder if the 42 months will be honored when I try to cancel?

    Also, they really need to change their procedure when they call a customer about an alert. I had my house broken into, when I got the call from NorthStar, they identified themselves and then immediately asked for my code, without even confirming who they were speaking with. Anyone could’ve answered my phone! When I asked if she first wanted to know my name, she seem bothered that I took her off script. When it was established that I was not at home and that there was no reason for my alarm to be going off. She then asked what I wanted to do. Duh! Call the police! As I drove home, I received at least two more calls telling me that my alarm was going off. And another one asking if I needed them to call the police, I then informed them that the police were already at my house.

    I’m planning to cancel in the near future, but looks like first I’ll need to have a nice lump sum of money that I’m willing to part with.

    Read More
  17. User Score
    0
    January 16th, 2017
    0 people found this review helpful!
    This company is nothing but a pack of thieves! Flee from them! Their contract is almost impossible to get out of. And the service is practically non-existent.
    If a salesman shows up at your door, do not let them in! They are liars and deceivers.
    This company taught me to always read the contract from top to bottom and make sure you understand it. Even if it takes you an hour, read it!
    Read More
  18. User Score
    1
    January 16th, 2017 Pomona, CA
    2 people found this review helpful!
    Northstar representatives do not disclose the details of the contract properly nor do they repair their products. I am furious with this company and a law suit should be initiated because of their false obligation and lack of support to the customers.
    Read More
  19. User Score
    1
    December 28th, 2016 Victorville, CA
    1 people found this review helpful!
    Horrible company…stay away. Salesmen will tell you anything to get the sales, but once they make the sale will never return Calls. Was told camera could be later mounted but when tech came out they said no that we would have to buy entirely new camera because that one could not go outside. They take for ever to come out. I have to wait three days just have someone come out to fix the alarm even though I explained to them we have been having a series of brake ins and the panel when out. Second time panel went out. Wish I would have listened to reviews before I went with this company.
    Read More
  20. User Score
    9
    December 27th, 2016
    0 people found this review helpful!
    I am very happy with Northstar alarm services. Their staff members are knowledgeable and quick to respond to my needs. I have had the system since 2014 and I haven’t experienced any problems.
    Read More

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Our Score
4.6
User Score
4.2
Rank this Company

Ratings Breakdown

Price

Monthly Payment
Undisclosed

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
3/5

Contract Length

Total # of months
60

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
314
Our Score
9.0
User Score
8.4
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
1,879