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Northstar Alarm Reviews

Reviews of Northstar Alarm from real customers
(563 verified)

Our Score
4.6
User Score
4.0

See Top Rated

Our Score
4.6
User Score
4.0
Rank this Company

Ratings Breakdown

Price

Monthly Payment
Undisclosed

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
3/5

Contract Length

Total # of months
60

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
563

Overall Score

Based on ranking criteria
4.6 /10

Protect America

Compared to industry leader
9.0 /10

This Review is maintained by Chase Sagum

Review Last Updated: January 15, 2019

  • False Alarm Protection: In the event that a false alarm occurs while your home is being monitored by a Northstar Alarm system, Northstar will provide you with the necessary paperwork to dispute the charge associated with that alarm and get your money back. Few home security companies offer this kind of protection.
  • Technology: Northstar alarm offers customers the choice of two impressive home security cameras – one that has pan/tilt capabilities, and the other that is static. Both cameras operate on a cellular network, meaning that even if your power goes out, your cameras will still be running. Customers can view live video streams or record and playback security footage from a mobile app or desktop.
  • Home Automation: Northstar Alarm also offers a number of home automation options. Through the mobile app, customers can control thermostats, lighting, and garage doors. Customers can even remotely power off small appliances.
  • Contract: Northstar Alarm customers will be locked into up to a 60-month contract, which is nearly twice as long as most home security companies’ contracts.
  • Cancellation: If customers decide to cancel their service before the contract has expired, they will be required to pay 100% of the remaining balance, which at up to over $75 a month for up to 60 months, can be thousands of dollars. Customers must file a written request stating that they wish to cancel at least 60 days prior to the end of any initial or renewal term; otherwise, Northstar Alarm will automatically renew the contract an additional 18 months.
  • Warranty Coverage: While Northstar Alarm does provide a lifetime warranty on some of its equipment, not all equipment is covered. In cases where a Northstar service technician is called to repair or replace equipment not covered by the warranty, customers will be required to pay $80 per visit, as well as the cost of the equipment being serviced or replaced.
  • Our Recommendation: While Northstar Alarm does provide some unique services to their customers, there is still some cause for concern. For those reasons, we suggest potential customers look into home security companies that don’t lock their customers into long-term contracts like Protect America and Frontpoint.

Most Helpful Reviews From Northstar Alarm Customers

  1. User Score
    0
    Lynda Shadwick
    October 2nd, 2018 Columbus, OH
    System is down more than not. Have to call a "Tech" and spend hours on the phone while I troubleshoot the issues. Then finally the system works - for a few hours or days and then all over again. Shoddy installation of exterior cameras. They ran power line to my outside outlets that can be accessed outside of the camera's range. Thieves can just unplug the cameras and break in. Not connected to a battery so any power outage also eliminates security. A system that isn't reliable is not a security system. Never received a call to alert us when the system is not working. My old company did. Don't waste your money.Read More
  2. User Score
    0
    James Zima
    July 25th, 2018 Chicago, IL
    This company is the absolute worst in customer service. If you have ever dealt with Comcast or Verizon customer service think that times 10!! My alarm has given multiple false alarms over the years that I have had a contract with NorthStar (including a fire alarm which I don't have a fire monitoring service). They sent me a camera that failed to install when I plugged it in as advertised. I have spent hours waiting on the phone being transferred between customer service and technical support before i hang up in frustration not having issues resolved. My main monitor has been showing a low battery fault (even though it is plugged in) for months despite being "reset" multiple times by technical support (when I do get to talk to them). Top this off with a 5 year 100% due on cancelation contract that automatically renews and all I can say is RUN!! If these crooks come to your door do not let them in. I fear for my life that one day one of their false alarms (which multiple have happened while I am home and the alarm is off) could lead to me being shot by responding police that mistake me for a burglar. DO NOT TAKE THE CHANCE I DID!!Read More

563 Northstar Alarm Reviews

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  1. User Score
    1
    February 15th, 2019
    0 people found this review helpful!
    I left & set the alarm the way I ALWAYS do. I then came home about 1 hour later. When I opened the door the alarm went off blasting my ear drum. I shut it off. Still can`t hear. NO ONE called me or anything.Then I get a call 30 minutes later . I did not answer the call thought it was a telemarker calling. It came up on my T.V. caller I.D. as a company I `ve never heard of. Then a police officer knocked on my door about 20 minutes later & asked was everything okay. they left. The last time my alarm went off the company contacted me thru the speaker on the base. They have ALWAYS contacted me this way! I`ve NEVER HAD anyone call me, I`ve ALWAYS been contacted tru the speaker on the wall unit. I WILL be dropping this company when my contract is up.. I told my husband by the time someone contacts us wecould be DEAD!!!!!!!!!!!!! POOR SERVICE!!!!!!!!!!!!
    Read More
  2. User Score
    0
    February 14th, 2019
    0 people found this review helpful!
    Nothing ever seem to work badest service I ever had please stay away from Northstar
    Read More
  3. User Score
    0
    February 12th, 2019
    0 people found this review helpful!
    Extremely rude customer service.
    Read More
  4. User Score
    0
    February 5th, 2019 Las Vegas, NV
    1 people found this review helpful!
    HUGE FRAUD COMPANY!!! If you are thinking about get an alarm system DO NOT CHOSE NORTHSTAR ALARM, this company is a big fraud!!!! the sales people lie to you in every aspect of their SERVICE, THE skybell ringbell camara DO NOT WORK AFTER 10 DAYS! I called several times to customer service to fix the problem, NOBODY COULD FIX THE PROBLEM, WHEN I REQUESTED THE CANCELLATION, customer service threat me andafter being so rude, the put me on hold and gang up on me. they don’t listen to you and THEY DO NOT HELP! is the worst service that I have ever had in my life. Once you are signed, they don’t let you cancel, YOU ARE STUCK WITH 5 YEARS CONTRACT!! if the salesman says that is a way to cancel THAT IS FALSE!, I paid for a service that worked just 10 days, I request a technician to came to my house and fix the problem, they NEVER SEND A TECH, THEY SAID THAT THEY WILL GUIDE ME TO FIX THE PROBLEM, THEN THEY ASK ME TO DELETE MY RING BELL CAMARA FROM THE APP BECASUE IS NOT WORKING,..FINALLY THEY SAID IF I WANT A TECH I HAD TO PAY $130 CHARGE, OR BUY MORE EQUIPMENT!! I PAID A TOTAL OF $260 FOR TWO MONTHS SERVICE WITH NO SERVICE AT ALL!
    BE AWARE, THEY ARE THE WORST COMPANY AND SERVICE IN THE INDUSTRY !!
    THEY ARE READY TO RIP YOU OFF !! DO NOT TAKE THIS COMPANY SERIUS THEY ARE A FRAUD !!!
    Read More
  5. User Score
    0
    February 4th, 2019
    0 people found this review helpful!
    Do not buy an alarm system from this company. We were tricked into this company’s service 9/2018. They were supposed to have a tech come out to do some installations. We called a week after. No tech. Then our system starts to fault. Sensors aren’t working properly. Haven’t since day one. We may have had one week where all has worked well. They will not send a tech to help. Then magically the system works again. Without doing anything. Then stops working?Yesterday it was indicating an error where I would have to bypass & then it would error again within a few minutes. Finally had to reboot the system. Doesn’t make you feel very safe. Go elsewhere. I tried within two weeks to cancel my policy. I can if I can pay them $5000 for the length of the contract. Mind you they only installed a new CO2 monitor (I have a backup) and their panel. The other sensors were mine. They can come get their stuff and cancel the contract since it is within 30 days. Nope. We are stuck until 9/2023.
    Read More
  6. User Score
    0
    January 31st, 2019
    1 people found this review helpful!
    Northstar Alarm is a ripoff, I requested a certain day for payment and they have not followed my request. The service sucks, I had the police show up to my house when I was home and told me that he was called because the alarm was going off while I had been home the entire day. The doorbell camera has not worked properly since it has been installed. When someone rings the doorbell, I get no notification or alert on my phone. They try to lock you into the contract regardless whether the products installed are working properly or not. The sales person and the company or telling the customer two different things. I advise anyone who comes in contact with this company close the door and don’t give the time of day.
    Read More
  7. User Score
    0
    January 28th, 2019 Canutillo, TX
    1 people found this review helpful!
    Have been trying to cancel the contact because my dad passed away and have been given the run around and lied to from the service representatives. They have asked for a death certificate and I sent them it they stopped billing and then all of a sudden they call and say they are restarting the payment I have been fighting with this no good for nothing company they are pathetic they have lied to my dad when he was around to get him to sign a contract and now he is dead and they don’t want to honor what they told me.
    Read More
  8. User Score
    0
    January 25th, 2019 Lehi, UT
    0 people found this review helpful!
    i have been a long time customer with NorthStar, but they are no longer providing acceptable customer service. No customer service after hours, promised service calls never being returned, equipment no longer works and help cannot be gotten- even after repeated calls and extended wait times on hold. All they seem to want now is to lock you into a 5 year contract that gives them money as they provide no service. BUYER BEWARE of this company.
    Read More
  9. User Score
    10
    January 24th, 2019
    1 people found this review helpful!
    I love the man who knocked my door. He was very polite and would recommend Mark & Northsar to anyone. He is always available to answer my calls and texts.
    Read More
  10. User Score
    2
    January 23rd, 2019
    1 people found this review helpful!
    1. You are locked into a 5 year contract which I was not made aware of when I signed up for the service.
    2. The system has never worked right. We have called tech support multiple times and the best they can do is send you the part and talk you through the de instillation process and instillation process on the phone after you have waited. They can not even send someone out to work on the system. The home unit has never worked correctly, it shows false readings on the control panel, the motion detectors do no work, and it makes odd noises periodically. I did not even know about the 5 year contract until I went to cancel the service.
    Read More
  11. User Score
    0
    January 21st, 2019 Phoenix, AZ
    2 people found this review helpful!
    Absolutely the worst customer service. We have had installed three weeks and already issues. I tried cancellation but was told after $2500.00 I could. I’m very mad at myself for not reading the contract line by line. This is a rip off and if you’re considering them, DON’T! Read contract with a fine tooth comb because it’s got a hidden agenda.
    Read More
  12. User Score
    0
    January 7th, 2019
    1 people found this review helpful!
    I’m sorry to say that this is one of the worse experiences with a business of late. We have made multiple calls to them to correct the security pad. The system does not work. We are now moving forward with legal assistance if necessary. Technicians have been out several times and the equipment is faulty. They do not provide what is promised.They have now taken off the faulty equipment and have not been able to fix or provide new systems that work. It’s all been one big false hood/lie!. North Star also promised to pay off our old alarm company. We have not received any monies to date.. We can’t see who’s at the door, we cannot use the security
    Read More
  13. User Score
    0
    January 7th, 2019
    5 people found this review helpful!
    Worst service ever!!!I cancelled my service 2months ago and they are still withdrawing money out of my account. Every time I try to call I’m left on hold for over 30 minutes, with absolutely no results.

    Switched to ADT and they are amazing!!!

    Read More
  14. User Score
    0
    January 6th, 2019
    2 people found this review helpful!
    How can a security company not have 24/7 customer service. Guess I should have read more about this company before signing up. Was promised that they would take care of my cancellation and buy out my contract with othe security company but was lied to.
    Read More
  15. User Score
    0
    January 6th, 2019
    1 people found this review helpful!
    How can a security company not have 24/7 customer service
    Read More
  16. User Score
    0
    January 5th, 2019 Chino Hills, CA
    2 people found this review helpful!
    I bought a used Honeywell Lyric Controller LCP500-L from an ebay seller who used to have service w/ Northstar home alarm. The seller did not have the installer/master code. I contacted Northstar to get the codes for this fully paid for alarm panel. They would not budge despite giving them the prior owner’s name, address, and phone number. Their reason…to protect privacy. They could have simply contacted the prior owner to get their consent to give me the installer/master codes. So I offered to ship the alarm panel back to them so they can reset it themselves…no response.

    Stay away from Northstar home alarm!!! Thumbs down for Honeywell to allow their dealers to have such shody business practice. Time to switch alarm panel manufacturers!!!

    Read More
  17. User Score
    0
    January 3rd, 2019 Itasca, IL
    1 people found this review helpful!
    Purchasing this alarm system has provided more anxiety than security. If you value your time, peace of mind, and hard earned dollar, DO NOT USE NORTHSTAR ALARM SERVICES FOR ALARM SERVICES. PERIOD. You will get screwed over. It’s inevitable. From their lengthy contracts to hideous customer service…nothing good has come from this company, for me.
    There were so many red flags initially, but I wanted to give them an opportunity because they were so persistent. The first sales rep no called/no showed for the initial installation. He showed at my doorstep a month later as if nothing happened. I told him I wasn’t interested. He ran my credit anyway and I filed a complaint w/ the BBB in which no one from NS ever contacted me.
    Another sales rep shows at my doorstep and my wife tells him I’m not interested. He gets me on the phone at work and I gave in to his persistence and “throw-ins” to earn my business. In 6 months of installation:
    – I’ve had more than a half dozen false alarms
    – The police have shown up at my home. The level of anxiety of being a minority and having to prove ownership of my property thanks to ns is indescribable
    – I receive weekly “collections emails” for delinquent payment although I have automatic withdrawals set up from day one
    – I’ve waited as long as 10+minutes just to be told “the manager” isn’t available on 3+ occasions
    After all of this, ns cannot be trusted. Simply put. Do NOT, I REPEAT, DO NOT trust this company for a home alarm system. I used ADT for 2.5 years prior to ns, and I’ve NEVER had a single of the aforementioned complaint.
    Read More
  18. User Score
    10
    December 21st, 2018
    1 people found this review helpful!
    Just had to submit this review about one of NorthStar alarm service department. I called for Tech services to replace a battery for my key pad. I was a bit apprehensive because I knew this would be a session where I would have to keep asking the tech to explain technical terms, I was totally wrong, when Joseph introduced himself, he slowly explained the steps we would be taking together. Every step he outlined was plain English , no one tech term. When we completed the task, I felt like I made a major accomplishment when all i actually did was follow the steps that was so clearly and kindly laid out that my youngest grandchild would have been able to understand. It is greatly refreshing to speak with a Tech Rep like Joseph who eliminates all of the fear that non tech seniors like myself was feeling when I called. Great job Joseph don’t change a thing, you are what non tech people need.
    Read More
  19. User Score
    0
    December 21st, 2018
    4 people found this review helpful!
    These crooks have been ripping me off for the past four and half years. I have tried several times to cancel my contract to no avail. They renewed my contract even after several attempts to cancel my contract. The crooks even forged my name on a bogus contract for three years of monitoring service. They argued with me on several occasions about my initial contract. They lied and said I signed a 36 month initial contract. I was informed that my last contract renewed with a 48 month requirement. Today, the lie was changed to I signed a 42 month initial contract. Who does this? Each time I have attempted to cancel the contract with the thieves, they have come up with some lame excuse why the account couldn’t or wasn’t cancelled. Today, the excuse was I am on an automatic renewal contract for 18 months and the account would be cancelled at the end of the renewal contract. Now, they are telling me that they will switch me to a month-to-month agreement that will end at the end of this year. They refused to refund the monthly service paid to them since I cancelled my account again. This company is full of crooks who pray on unsuspecting victims. Please do not allow these people in your home. Don’t sign any contracts with them. Call the police if you must to get these criminals away from your house. These thieves will rob you blind.
    Read More
  20. User Score
    2
    December 19th, 2018 San Antonio, TX
    1 people found this review helpful!
    The only real problem I have had is the skybell it works great when recording as well as informing me when someone is at my door to my Cell phone but it wont ring the doorbell at the panel. which makes it a continual problem of knowing someone is at the door. I have been with Northstar tech support over and one and in getting a basic understanding of how it works.
    1. the bell is pressed or camer records motion
    2. This is sent to the skybell servers over my wifi (thank god for a UPS on my Wifi adapter and modem)
    3. Skybell communicates with Northstar
    4. Northstar communicates with My panel over internet to my network to the panel
    5 the door bell in the panel rings.
    So if Skybell rings to my phone why does it not ring on the panel
    Northstar has tried everything I think from, resets to hardware patch
    sp whats the proble
    Read More
  21. User Score
    4
    December 18th, 2018
    1 people found this review helpful!
    I am under a 5 year contract that ends April 2018,.Two door sensors went bad. I called and someone tried to help but it didn’t work. I called someone, they knew nothing or what to do so I said I will call back in am. So for 3 days I had 2 doors not being monitored. Then I was told I have to pay for the sensors etc. because of no warranty. I was never told about a warranty when I signed the contract. So I left and at 52.00 a month for 4 more months I will bite the bullet and pay the 206.00 left over in contract months. Got a final bill showing I owe 2300 for equipment and 400 early term, then receive a new one saying it is 400.00 balance. I requested doorbell camera a month ago, no install or appt. I got my December bill billing me a monthly fee for a camera I never got. Then I called to cancel and now they want to work with me and want to me to have other company come back and get their equipment and keep Northstar. No way after all of this drama. Oh and in the final bill it showed 20 window sensors. I didn’t have not a single window monitored.. ,
    Read More
  22. User Score
    0
    December 18th, 2018
    3 people found this review helpful!
    This is the worst company for its customer service I have EVER worked with. Our system was down for many months and we called many times to have it fixed with no return calls. Finally we stopped paying and then they called us back but would not let us cancel our service. I would never recommend this company to anyone and I can not wait to be out of my contact
    Read More
  23. User Score
    3
    December 15th, 2018 Brighton, CO
    1 people found this review helpful!
    While their service is excellent, having to pay that much for service and having such a long contract is on the verge of unrealistic in this day and age.
    Read More
  24. User Score
    0
    December 7th, 2018
    2 people found this review helpful!
    My mom is 80 years old and tried to cancel service. She has been with them for over 6 years and her contract was up. They told her they would need to remove all the equipment and would be charged for that. She wanted to stop service due to the sale of her home and moving to a care facility. They sent her a document getting her to sign up for an other 42 months even if she doesn’t have a residence. I have called 4 times and have been disconnected each time. They need to be made accountable for their actions.
    Read More
  25. User Score
    0
    November 28th, 2018
    1 people found this review helpful!
    Only one technician in area, and it took three weeks to get someone out to repair equipment and after he left it still didn’t work! Upgraded my equipment but after installation within 48 hours it malfunctioned and alarm was constantly going off. Called NorthStar because we were moving and they charge you for the move & your contract starts all over for another 60 months
    Read More
  26. User Score
    1
    November 27th, 2018 Lewiston, ID
    1 people found this review helpful!
    I have been so disappointed with my Northstar alarm system. I switched from Vivint because it was a little cheaper, but you get what you pay for! The panel is cheap and does not connect to my doorbell camera. I can’t talk to Northstar thru the panel either. When I had a problem with the thermostat they installed when they but the system in, I called 3 times before someone was finally sent to look at it. Two days after the technician left it stopped working. I have called 3-4 times since and they act like they don’t care. I finally put the old thermostat back in…that has been 3 months ago and the company has never called to see if the technician fixed the problem…well he didn’t…he never showed up! I would never recommend this company or their system to anyone.
    Read More
  27. User Score
    0
    November 20th, 2018 San Antonio, TX
    2 people found this review helpful!
    I have spoken to people with NorthStar numerous times through email, phone, and messages. I have explained the situation. I have also explained my disappointment in this company and the lack of assistance in the situation. I have explained that I had to sell my home this summer due to the financial bind that my ex husband has put me in. I have had to move to an apartment where I cannot use the equipment. I cannot afford to pay the $72 a month over my monthly bills to just live. This company ropes you into a contract and as soon as it is signed the company is not helpful in any form or fashion. It is sad that a customer would have to research that first. But instead was taken advantage of by a company due to being a single mom with children at home.
    Read More
  28. User Score
    0
    November 17th, 2018 Seattle, WA
    1 people found this review helpful!
    We were on month to month after our 5 year contract. We sold our property and tried cancelling our service. They won’t respond and keep billing us. DO NOT USE THIS SERVICE!!
    Read More
  29. User Score
    0
    November 15th, 2018 Kalamazoo, MI
    0 people found this review helpful!
    Horrible service – it doesn’t work 1/2 the time. My father purchased it before he passed away over 2 years ago. My mom is stuck with a $2,000 bill just to turn it off. SCAM SCAM SCAM. Horrible customer service, they just transfer you all of the time and you listen to music for hours and get NO WHERE.
    Read More
  30. User Score
    10
    November 7th, 2018
    2 people found this review helpful!
    Jamal W. was able to help me with my problem in no time. This chat service was easy and less time consuming than a phone call. Quality customer service was not lost in this very convenient chat service, as Jamal was extremely polite, professional, and in tune with what I needed. Overall, I recommend using chat and hope you get Jamal as your rep.
    Read More
  31. User Score
    0
    November 5th, 2018 Silver Spring, MD
    2 people found this review helpful!
    Please beware of this company! They have no customer service during the weekends to trouble shoot issues and also they are not transparent about the 60 month contract that they trick you into signing. The reps that come to your house to renew the contract talk your ear off so you don’t event get a quiet moment to read the contract prior to signing it!! I would never recommend this company.
    Read More
  32. User Score
    1
    November 1st, 2018
    0 people found this review helpful!
    The alarm worked great at first. However, when they installed equipment, Noethstar did not replace the old ADT sensors on doors or windows. About 3 months after service began, the alarm was going off in middle of day “patio door glass break”. I would rush home only to find everything ok. This problem happened several times in a week. I called for service. I had the hardest time getting a technician to change sensor. In fact, it took about 3 months. So for 3 months- couldn’t use alarm. NorthStar would Schedule Service- then cancel and reschedule. Before they came out to fix it- the sky bell door bell camera we t offline and didn’t work either. I was frustrated- they gave me 1 month credit. Finally they fixed sensor and replaced sky bell. About a month later- another sensor on kitchen window was going off. I am still waiting (3 weeks now) for someone to fix problem. Customer service is rude and not helpful.
    Read More
  33. User Score
    8
    October 25th, 2018 Decatur, IL
    3 people found this review helpful!
    Jamal @ Northstar helped me cancel my previous service through Vision. Vision had poor customer service and I switched to a new company before Northstar took over. They were very helpful!
    Read More
  34. User Score
    0
    October 24th, 2018 Fresno, CA
    2 people found this review helpful!
    Per their contract we mailed a termination letter 80 days before the end of contract, (contract states to notify Northstar 60 days before end of contract to terminate ) more that enough time for them to get the letter, they continued to take monthly payment from our account. My advice to anyone who has a contract with Northstar and want to terminate the contract is to mail them a letter of termination three months prior to the end of contract registered return receipt, that is the only way Northstar acknowledges the letter.
    Read More
  35. User Score
    0
    October 18th, 2018 Sacramento, CA
    3 people found this review helpful!
    1. WAYYYY OVER PRICED , AND FOR POOR SERVICE .. BIG NO
    2. HAD EQUIPMENT ISSUES THE TECH HAD NO CLUE ABOUT WHAT HE WAS DOING AND NO HE WAS NOT NEW I ASKED , HE EVEN ASKED ME TO GO ONMY ROOF AND CHECK EQUIPMENT .. UMMM NO ISNT THAT YOUR JOB!
    3. CUSTOMER SERVICE AGENTS HAVE NO SENSE OF CUSTOMER SERVICE, I WAS PUT ON HOLD THREE DIFF PHONE CALLS FOR OVER 45MINUTES. I WAS EVEN PUT ON HOLD DURING THE CALL AND HAD NO IDEA UNTIL I HEARD THE HOLD MUSIC PLAYING.
    4. POLICE DISPATCHED TO MY HOUSE BY THE ALARM COMPANY. I CALLED NORTHSATR AND THEY COULDNT GET AHOLD OF ME BECAUSE THEY HAD A TWO NEW PHONE NUMBERS FOR ME AND WERE UNABLE TO TELL ME WHERE THOSE NUMBERS CAME FROM OR WHEN IT WAS CHANGED ( TWO PHONE NUMBERS I HAVE NEVER BEEN ASSOCIATED WITH) WHO KNOWS HOW LONG IT WAS LIKE THAT AND WHO DID IT ? I GOT NO ANSWERS
    5. REFUSE TO STOP AUTOMATICALLY WITHDRAWING MONEY FROM MY ACCOUNT EVEN THOUGH CONTRACT IS OVER , ALL BECAUSE I DIDNT SEND IN WRITING THAT I DIDNT WANT TO RENEW AGAIN.
    6. I RECEIVED AN EMAIL FROM THEIR CUSTOMER SERVICE REP I REPLIED ASKING A QUESTION AND MY RESPONSE WAS ” YUPP……….” YUP ISNT EVEN A WORD AND WHEN IT IS USED IN PLACE OF “YES” IT IS VERY DISRESPECTFUL AND UNPROFESSIONAL!!!

    ****DO NOT USE THIS COMPANY PLEASE!!! I WAISTED SO MUCH MONEY, TIME, ENERGY AND IN THE END THEY DONT EVEN CARE. VERY SHADDY BUSINESS AND CA PLEASE AUDIT THIS COMPANY I KNOW THEY ARE DOING THINGS THEY SHOULDNT

    Read More
  36. User Score
    3
    October 10th, 2018
    1 people found this review helpful!
    The service is ok but over priced. I pay 3 times more then other services in the area. i have not had an upgrade since i have had the service. never got the yard sign never got the smoke alarm.
    Read More
  37. User Score
    0
    October 2nd, 2018 Columbus, OH
    2 people found this review helpful!
    System is down more than not. Have to call a “Tech” and spend hours on the phone while I troubleshoot the issues. Then finally the system works – for a few hours or days and then all over again. Shoddy installation of exterior cameras. They ran power line to my outside outlets that can be accessed outside of the camera’s range. Thieves can just unplug the cameras and break in. Not connected to a battery so any power outage also eliminates security. A system that isn’t reliable is not a security system.
    Never received a call to alert us when the system is not working. My old company did. Don’t waste your money.
    Read More
  38. User Score
    0
    October 1st, 2018 Aurora, OR
    4 people found this review helpful!
    Takes 60 days to cancel, what is up with that? The worst company I have ever had dealings with. DO NOT GET YOUR SECURITY FROM NORTHSTAR
    Read More
  39. User Score
    0
    October 1st, 2018 Williamston, MI
    4 people found this review helpful!
    My system sucks. I would never advise anyone wasting any money on North Star. Have tried to discontinue service several times and they will not work with me. I am paying for a service i NEVER use. I hate them.
    Read More
  40. User Score
    0
    September 27th, 2018 Kansas City, KS
    3 people found this review helpful!
    We tried to cancel our service two years ago, only to find we were still under contract. Our service was cancelled, but we still had to pay the balance. The new company we had been scammed to go with did cancel their service, but NorthStar refused to re-instate our service. We have continued to be charged for two years with no active monitoring. Now that the balance has finally been paid off, they added another “prorated” amount to the final bill. I have spoken to numerous people at NorthStar with no real satisfaction. I would not recommend this company.
    Read More
  41. User Score
    0
    September 20th, 2018 Ypsilanti, MI
    2 people found this review helpful!
    I called on July 27 to add a smoke detector to my service. It is now September 21 and I have not yet received it

    I was given a new lower rate because my original contract had expired that was supposed to start immediately that day. On August 2 I was charged the old, higher rate.

    I called on August 10 about both of the above issues and also to reports that my display panel was not working so I had no protection. I was told that the part that goes from the display panel to the electric outlet was the problem and that it and my smoke detector would be shipped out immediately

    I called back on August 21 because nothing had been sent

    It’s now September 20 and I’ve been on hold now for 15 minutes while the customer service rep reviews the situation! Still nothing received and my house insurance premium has increased

    Twenty minutes later and I am unable to speak to supervisor who’s is « in a meeting » but was able to communicate with customer service rep that both items will be sent overnight9

    Read More
  42. User Score
    2
    September 18th, 2018 La Plata, MD
    1 people found this review helpful!
    equipment in poor operating condition. exposed wiring at closet installation site visually projecting an image of jury rigging. Always there is some notification of some areas of the house is not covered due to battery failure.
    Read More
  43. User Score
    1
    September 16th, 2018
    2 people found this review helpful!
    I’m waiting outside my house 30 minutes trying to get ahold of their customer service technical support. The alarm system is ok but customer service is the main reason I wish my family wasn’t locked into this darn product. My mother in law has Viviant and we wish we would have gone with them.
    Read More
  44. User Score
    9
    September 12th, 2018
    1 people found this review helpful!
    Samantha was very helpful! Quick to solve my questions!
    Read More
  45. User Score
    0
    September 10th, 2018
    3 people found this review helpful!
    WARNING! NEVER USE THIS COMPANY.

    There is a five year contract that is NEVER discussed during the fluffy in home sales presentation. Customer service representatives get noticeably upset when you call to inquire about when you can cancel the services. Outrageous 5year contest requirement with balloon payment if you cancel early. Terrible customer service.

    Read More
  46. User Score
    0
    September 5th, 2018 Killeen, TX
    6 people found this review helpful!
    Northstar representative arrived at my home saying we are here to upgrade your system. I had a Brinks System. That was working okay. Rep did not say he was installing NEW SERVICE with out cancelling my Brinks Contract. Northstar wants me to pay for a cancellation. NOT GOING TO HAPPENED. Rep LIED TO ME I WILL NOT PAY CANCELLATION FEE.
    Read More
  47. User Score
    1
    September 4th, 2018 Ocean View, DE
    4 people found this review helpful!
    I let this company talked me over to switching with them from Vivint. The worse mistake! Paying the same amount a month less benefits. A week after signing with them my cameras stop working then the app which meant I couldn’t view my cameras, now the doorbell. Called several times to report matter, o don’t mention the long wait trying to get a live body. Problem still exist…. bottom line this company could not compare to Vivint.
    Reader! Please take my advice and not deal with this company
    Read More
  48. User Score
    10
    September 1st, 2018 Raleigh, NC
    2 people found this review helpful!
    Shane and Jay were both very professional and did a great job.
    Read More
  49. User Score
    10
    August 29th, 2018 Lytle, TX
    1 people found this review helpful!
    Robert B
    Absolutely wonderful job! Very efficient, knowledgable, and patient with my elderly parents. Went out of his way to make sure we understood the system and how to operate it. Enjoyed the service and Robert’s professionalism.
    Read More
  50. User Score
    10
    August 29th, 2018 Raleigh, NC
    1 people found this review helpful!
    Shane was extraordinary professional and thorough. We are very impressed with the system thus far and feel more secure already. Danny was also very impressive and cordial. We appreciate your great customer service and are most grateful you stopped by our home to introduce us to this service.
    Read More

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Our Score
4.6
User Score
4.0
Rank this Company

Ratings Breakdown

Price

Monthly Payment
Undisclosed

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
3/5

Contract Length

Total # of months
60

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
563

Overall Score

Based on ranking criteria
4.6 /10

Protect America

Compared to industry leader
9.0 /10
Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,299

Overall Score

Based on ranking criteria
9.0 /10