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#61
Northstar-logo

Northstar Alarm Reviews

Similar to: Vivint

Our Score
4.6
User Score
4.0

Compare to #1

Our Score
4.6
User Score
4.0
Rank this Company

Ratings Breakdown

Price

Monthly Payment
Undisclosed

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
3/5

Contract Length

Total # of months
60

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
535

Overall Score

Based on ranking criteria
4.6 /10

Protect America

Compared to industry leader
9.0 /10

This Review is maintained by Chase Sagum

Review Last Updated: November 12, 2018

Most Helpful Reviews

  1. User Score
    0
    Lynda Shadwick
    October 2nd, 2018 Columbus, OH
    System is down more than not. Have to call a "Tech" and spend hours on the phone while I troubleshoot the issues. Then finally the system works - for a few hours or days and then all over again. Shoddy installation of exterior cameras. They ran power line to my outside outlets that can be accessed outside of the camera's range. Thieves can just unplug the cameras and break in. Not connected to a battery so any power outage also eliminates security. A system that isn't reliable is not a security system. Never received a call to alert us when the system is not working. My old company did. Don't waste your money.Read More
  2. User Score
    0
    James Zima
    July 25th, 2018 Chicago, IL
    This company is the absolute worst in customer service. If you have ever dealt with Comcast or Verizon customer service think that times 10!! My alarm has given multiple false alarms over the years that I have had a contract with NorthStar (including a fire alarm which I don't have a fire monitoring service). They sent me a camera that failed to install when I plugged it in as advertised. I have spent hours waiting on the phone being transferred between customer service and technical support before i hang up in frustration not having issues resolved. My main monitor has been showing a low battery fault (even though it is plugged in) for months despite being "reset" multiple times by technical support (when I do get to talk to them). Top this off with a 5 year 100% due on cancelation contract that automatically renews and all I can say is RUN!! If these crooks come to your door do not let them in. I fear for my life that one day one of their false alarms (which multiple have happened while I am home and the alarm is off) could lead to me being shot by responding police that mistake me for a burglar. DO NOT TAKE THE CHANCE I DID!!Read More

The Good

  • False Alarm Protection
  • Video Monitoring
  • Home Automation Options

In the event that a false alarm occurs while your home is being monitored by a Northstar Alarm system, Northstar will provide you with the necessary paperwork to dispute the charge associated with that alarm and get your money back. Few home security companies offer this kind of protection, and the feature helps to set Northstar Alarm apart in the industry. Northstar alarm offers customers the choice of two impressive home security cameras – one that has pan/tilt capabilities, and the other that is static. Both cameras operate on a cellular network, meaning that even if your power goes out, your cameras will still be running. Customers can view live video streams or record and playback security footage from a mobile app or desktop.

Northstar Alarm also offers a number of home automation options. Through the mobile app, customers can control thermostats, lighting, and garage doors. Customers can even remotely power off small appliances.

The Bad

  • 60-Month Contract
  • Automatic Contract Renewal
  • High Service Fees
  • Poor Transparency

Several of the problems surrounding Northstar Alarm have to do with its contract. People who go with Northstar Alarm will be locked into up to a 60-month contract, which is nearly twice as long as most home security companies’ contracts. And if customers decide to cancel their service before the contract has expired, they will be required to pay 100% of the remaining balance, which at up to over $75 a month for up to 60 months, can be thousands of dollars. Customers must file a written request stating that they wish to cancel at least 60 days prior to the end of any initial or renewal term; otherwise, Northstar Alarm will automatically renew the contract an additional 18 months.

While Northstar Alarm does provide a lifetime warranty on some of its equipment, not all equipment is covered. In cases where a Northstar service technician is called to repair or replace equipment not covered by the warranty, customers will be required to pay $80 per visit, as well as the cost of the equipment being serviced or replaced. Unlike many companies in the industry, Northstar will charge customers to move and reinstall the system at another location.

Northstar provides little useful information regarding its contracts, both on its website and in-person. While the company provides adequate descriptions of equipment and packages, specific information like the number of sensors included in each package. Customers have also reported being pressured into signing up for a Northstar Alarm home security system without being given full disclosure on contract terms.

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The Bottom Line

Northstar Alarm offers a number of impressive home security and automation features that compete with larger, more established companies. Its false alarm protection is a big plus, and its security cameras high-end. However, the company rates poorly in terms of online transparency and customer service. Customers investigating Northstar Alarm are strongly encouraged to examine their contracts and compare with other home security systems before making a decision.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.9
$19.99-$42.99
$0

#2

7.2
$34.99
$99

#3

3.3
29.99-59.95
$99

#61
Northstar-logo

4.0
Undisclosed
Undisclosed

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535 Northstar Alarm Reviews

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  1. User Score
    0
    November 15th, 2018 Kalamazoo, MI
    0 people found this review helpful!
    Horrible service – it doesn’t work 1/2 the time. My father purchased it before he passed away over 2 years ago. My mom is stuck with a $2,000 bill just to turn it off. SCAM SCAM SCAM. Horrible customer service, they just transfer you all of the time and you listen to music for hours and get NO WHERE.
    Read More
  2. User Score
    10
    November 7th, 2018
    0 people found this review helpful!
    Jamal W. was able to help me with my problem in no time. This chat service was easy and less time consuming than a phone call. Quality customer service was not lost in this very convenient chat service, as Jamal was extremely polite, professional, and in tune with what I needed. Overall, I recommend using chat and hope you get Jamal as your rep.
    Read More
  3. User Score
    0
    November 5th, 2018 Silver Spring, MD
    0 people found this review helpful!
    Please beware of this company! They have no customer service during the weekends to trouble shoot issues and also they are not transparent about the 60 month contract that they trick you into signing. The reps that come to your house to renew the contract talk your ear off so you don’t event get a quiet moment to read the contract prior to signing it!! I would never recommend this company.
    Read More
  4. User Score
    1
    November 1st, 2018
    0 people found this review helpful!
    The alarm worked great at first. However, when they installed equipment, Noethstar did not replace the old ADT sensors on doors or windows. About 3 months after service began, the alarm was going off in middle of day “patio door glass break”. I would rush home only to find everything ok. This problem happened several times in a week. I called for service. I had the hardest time getting a technician to change sensor. In fact, it took about 3 months. So for 3 months- couldn’t use alarm. NorthStar would Schedule Service- then cancel and reschedule. Before they came out to fix it- the sky bell door bell camera we t offline and didn’t work either. I was frustrated- they gave me 1 month credit. Finally they fixed sensor and replaced sky bell. About a month later- another sensor on kitchen window was going off. I am still waiting (3 weeks now) for someone to fix problem. Customer service is rude and not helpful.
    Read More
  5. User Score
    8
    October 25th, 2018 Decatur, IL
    1 people found this review helpful!
    Jamal @ Northstar helped me cancel my previous service through Vision. Vision had poor customer service and I switched to a new company before Northstar took over. They were very helpful!
    Read More
  6. User Score
    0
    October 24th, 2018 Fresno, CA
    1 people found this review helpful!
    Per their contract we mailed a termination letter 80 days before the end of contract, (contract states to notify Northstar 60 days before end of contract to terminate ) more that enough time for them to get the letter, they continued to take monthly payment from our account. My advice to anyone who has a contract with Northstar and want to terminate the contract is to mail them a letter of termination three months prior to the end of contract registered return receipt, that is the only way Northstar acknowledges the letter.
    Read More
  7. User Score
    0
    October 18th, 2018 Sacramento, CA
    2 people found this review helpful!
    1. WAYYYY OVER PRICED , AND FOR POOR SERVICE .. BIG NO
    2. HAD EQUIPMENT ISSUES THE TECH HAD NO CLUE ABOUT WHAT HE WAS DOING AND NO HE WAS NOT NEW I ASKED , HE EVEN ASKED ME TO GO ONMY ROOF AND CHECK EQUIPMENT .. UMMM NO ISNT THAT YOUR JOB!
    3. CUSTOMER SERVICE AGENTS HAVE NO SENSE OF CUSTOMER SERVICE, I WAS PUT ON HOLD THREE DIFF PHONE CALLS FOR OVER 45MINUTES. I WAS EVEN PUT ON HOLD DURING THE CALL AND HAD NO IDEA UNTIL I HEARD THE HOLD MUSIC PLAYING.
    4. POLICE DISPATCHED TO MY HOUSE BY THE ALARM COMPANY. I CALLED NORTHSATR AND THEY COULDNT GET AHOLD OF ME BECAUSE THEY HAD A TWO NEW PHONE NUMBERS FOR ME AND WERE UNABLE TO TELL ME WHERE THOSE NUMBERS CAME FROM OR WHEN IT WAS CHANGED ( TWO PHONE NUMBERS I HAVE NEVER BEEN ASSOCIATED WITH) WHO KNOWS HOW LONG IT WAS LIKE THAT AND WHO DID IT ? I GOT NO ANSWERS
    5. REFUSE TO STOP AUTOMATICALLY WITHDRAWING MONEY FROM MY ACCOUNT EVEN THOUGH CONTRACT IS OVER , ALL BECAUSE I DIDNT SEND IN WRITING THAT I DIDNT WANT TO RENEW AGAIN.
    6. I RECEIVED AN EMAIL FROM THEIR CUSTOMER SERVICE REP I REPLIED ASKING A QUESTION AND MY RESPONSE WAS ” YUPP……….” YUP ISNT EVEN A WORD AND WHEN IT IS USED IN PLACE OF “YES” IT IS VERY DISRESPECTFUL AND UNPROFESSIONAL!!!

    ****DO NOT USE THIS COMPANY PLEASE!!! I WAISTED SO MUCH MONEY, TIME, ENERGY AND IN THE END THEY DONT EVEN CARE. VERY SHADDY BUSINESS AND CA PLEASE AUDIT THIS COMPANY I KNOW THEY ARE DOING THINGS THEY SHOULDNT

    Read More
  8. User Score
    3
    October 10th, 2018
    1 people found this review helpful!
    The service is ok but over priced. I pay 3 times more then other services in the area. i have not had an upgrade since i have had the service. never got the yard sign never got the smoke alarm.
    Read More
  9. User Score
    0
    October 2nd, 2018 Columbus, OH
    2 people found this review helpful!
    System is down more than not. Have to call a “Tech” and spend hours on the phone while I troubleshoot the issues. Then finally the system works – for a few hours or days and then all over again. Shoddy installation of exterior cameras. They ran power line to my outside outlets that can be accessed outside of the camera’s range. Thieves can just unplug the cameras and break in. Not connected to a battery so any power outage also eliminates security. A system that isn’t reliable is not a security system.
    Never received a call to alert us when the system is not working. My old company did. Don’t waste your money.
    Read More
  10. User Score
    0
    October 1st, 2018 Aurora, OR
    4 people found this review helpful!
    Takes 60 days to cancel, what is up with that? The worst company I have ever had dealings with. DO NOT GET YOUR SECURITY FROM NORTHSTAR
    Read More
  11. User Score
    0
    October 1st, 2018 Williamston, MI
    3 people found this review helpful!
    My system sucks. I would never advise anyone wasting any money on North Star. Have tried to discontinue service several times and they will not work with me. I am paying for a service i NEVER use. I hate them.
    Read More
  12. User Score
    0
    September 27th, 2018 Kansas City, KS
    3 people found this review helpful!
    We tried to cancel our service two years ago, only to find we were still under contract. Our service was cancelled, but we still had to pay the balance. The new company we had been scammed to go with did cancel their service, but NorthStar refused to re-instate our service. We have continued to be charged for two years with no active monitoring. Now that the balance has finally been paid off, they added another “prorated” amount to the final bill. I have spoken to numerous people at NorthStar with no real satisfaction. I would not recommend this company.
    Read More
  13. User Score
    0
    September 20th, 2018 Ypsilanti, MI
    2 people found this review helpful!
    I called on July 27 to add a smoke detector to my service. It is now September 21 and I have not yet received it

    I was given a new lower rate because my original contract had expired that was supposed to start immediately that day. On August 2 I was charged the old, higher rate.

    I called on August 10 about both of the above issues and also to reports that my display panel was not working so I had no protection. I was told that the part that goes from the display panel to the electric outlet was the problem and that it and my smoke detector would be shipped out immediately

    I called back on August 21 because nothing had been sent

    It’s now September 20 and I’ve been on hold now for 15 minutes while the customer service rep reviews the situation! Still nothing received and my house insurance premium has increased

    Twenty minutes later and I am unable to speak to supervisor who’s is « in a meeting » but was able to communicate with customer service rep that both items will be sent overnight9

    Read More
  14. User Score
    2
    September 18th, 2018 La Plata, MD
    1 people found this review helpful!
    equipment in poor operating condition. exposed wiring at closet installation site visually projecting an image of jury rigging. Always there is some notification of some areas of the house is not covered due to battery failure.
    Read More
  15. User Score
    1
    September 16th, 2018
    2 people found this review helpful!
    I’m waiting outside my house 30 minutes trying to get ahold of their customer service technical support. The alarm system is ok but customer service is the main reason I wish my family wasn’t locked into this darn product. My mother in law has Viviant and we wish we would have gone with them.
    Read More
  16. User Score
    9
    September 12th, 2018
    0 people found this review helpful!
    Samantha was very helpful! Quick to solve my questions!
    Read More
  17. User Score
    0
    September 10th, 2018
    3 people found this review helpful!
    WARNING! NEVER USE THIS COMPANY.

    There is a five year contract that is NEVER discussed during the fluffy in home sales presentation. Customer service representatives get noticeably upset when you call to inquire about when you can cancel the services. Outrageous 5year contest requirement with balloon payment if you cancel early. Terrible customer service.

    Read More
  18. User Score
    0
    September 5th, 2018 Killeen, TX
    5 people found this review helpful!
    Northstar representative arrived at my home saying we are here to upgrade your system. I had a Brinks System. That was working okay. Rep did not say he was installing NEW SERVICE with out cancelling my Brinks Contract. Northstar wants me to pay for a cancellation. NOT GOING TO HAPPENED. Rep LIED TO ME I WILL NOT PAY CANCELLATION FEE.
    Read More
  19. User Score
    1
    September 4th, 2018 Ocean View, DE
    4 people found this review helpful!
    I let this company talked me over to switching with them from Vivint. The worse mistake! Paying the same amount a month less benefits. A week after signing with them my cameras stop working then the app which meant I couldn’t view my cameras, now the doorbell. Called several times to report matter, o don’t mention the long wait trying to get a live body. Problem still exist…. bottom line this company could not compare to Vivint.
    Reader! Please take my advice and not deal with this company
    Read More
  20. User Score
    10
    September 1st, 2018 Raleigh, NC
    0 people found this review helpful!
    Shane and Jay were both very professional and did a great job.
    Read More

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Our Score
4.6
User Score
4.0
Rank this Company

Ratings Breakdown

Price

Monthly Payment
Undisclosed

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
3/5

Contract Length

Total # of months
60

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
535

Overall Score

Based on ranking criteria
4.6 /10

Protect America

Compared to industry leader
9.0 /10
Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,261

Overall Score

Based on ranking criteria
9.0 /10