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Northstar Alarm Logo | Northstar Alarm Reviews

Northstar Alarm

NorthStar Alarm has undisclosed fees and monthly costs. Installation is free.

Our Score
5.2
User Score
5.3
Our Score
5.2
User Score
5.3
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

Undisclosed

Install & Equipment Fee

Undisclosed

Contract Length

60 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Undisclosed

Number of Reviews

842

This Review is maintained by Chase Sagum

Review Last Updated: August 21, 2019

NorthStar Alarm has been in business since 2000, is available in 30 U.S. states, has over 200 employees and services over 50,000 customers. They offer 24/7 professional security monitoring for individuals, and equipment for home security and home automation. Installation is done professionally. To see industry pricing, compare Northstar Alarm to the top home security companies.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.1
$34.99-49.99
$69+

#3

5.1
$34.95-59.99
$199-499

#50
Northstar Alarm Logo | Northstar Alarm Reviews

5.3
Undisclosed
Undisclosed

Pros

Free, Professional Installation

This alarm system will appeal to those wishing to avoid the DIY approach. All NorthStar security systems are professionally installed for free when you sign up. Additionally, if you move within one year of purchasing, NorthStar will re-install your system for free at your new home. The caveat is that you are required to sign a new, minimum 60-month contract at the new rate.

Lifetime Service Protection

Make sure to read the fine print of the lifetime service protection before choosing NorthStar based on their warranty. NorthStar claims to have the best warranty and guarantee in the home monitoring business. The company has a lifetime warranty on their home security hardware, false alarm protection guarantee, and free lifetime battery replacement. In the first year, new customers are not charged for service calls, and they won’t be charged if they move.

The lifetime service protection from NorthStar does not cover your equipment if it is damaged due to weather conditions, natural disasters, remodeling/renovation, power surges, or your own accidents.

The one-year free of service calls is not actually free. NorthStar states that they charge a minimum of $35 as a “Trip Charge” for each home visit. There are additional charges for “Emergencies” outside of business hours.

Positive NorthStar Alarm Reviews

Even though NorthStar Alarm is rated 4.8 out of 10 by consumers on Best Home Security Companys, the company has had several positive reviews from new customers in 2019. These positive reviews highlight the following:

  • Technicians. New customers of NorthStar Alarm are very pleased with the technicians and customer service they receive right out of the gate. Service is described as friendly, knowledgeable, quick, and quick.
  • Explanation of system. These customers also feel like they know how to use their alarm and integrate their system with the app and panel.

Cons

Unknown Packages and Alarm Pricing

NorthStar does not seem to have organized home security packages available for purchasing or monitoring. Instead, potential customers will need to go through NorthStar’s equipment and pick which home security and home automation features they want. Pricing is not available on-line for equipment or monitoring.

NorthStar does offer 24/7 monitoring, but again, the price is undisclosed. It’s also undisclosed whether or not equipment comes with the monitoring, or needs to be purchased separately. The main monitoring plan seems to have a back-up generator in place.

Long Contract

NorthStar requires a minimum 60-month (5 year) contract. If you move in the middle of that 5-year contract, your contract will start over with the company at their current monitoring rates. On top of that, your contract will automatically renew unless you cancel in writing, 60-days prior to the end of your contract.

Negative NorthStar Alarm Reviews

Before 2019, most of the reviews on Best Home Security Companys were negative. Since then, we have seen a mix of happy and unhappy customers. Below are the biggest complaints from reviewers for NorthStar Alarm in the last year:

  • Contract. A lot of customers are angry that their contract extended after purchasing new equipment or that it automatically renewed. The company’s minimum 5-year contract was a lot for most people. To cancel a contract, customers report it costs $1,800-$3,000
  • Customer service. A common complaint about NorthStar is that it’s difficult or impossible to get ahold of the company outside of their service hours. Others have commented that the company does not return calls. When people could get ahold of customer service, they did not have positive things to say about the interactions. There are also several mentions of technician service and the fees accompanied by service.
  • False alarms. Even though the company has alarm protection guarantee, many customers have left reviews about false alarms. Local police can charge individuals for each false alarm after a warning.

Not Available Nationwide

NorthStar is licensed in the following 30 states: AL, AR, AZ, CA, CO, DE, FL, GA, ID, IN, KS, LA, MD, MI, MO, MN, NC, NM, NV, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI. View Nationwide Companies.

Recommendation

We do not recommend using NorthStar Alarm services at this time. The company has a length 5-year contract, whereas most home security companies have 3-year contracts or even no contracts. Additionally, your contract may auto-renew with NorthStar Alarm when you move, purchase new equipment, or forget to cancel. Their “lifetime service protection” has many caveats and should be read carefully. Lastly, we do not like that the equipment and monitoring costs, as well as the actual home security packages, are not displayed on their site.

We recommend Protect America for Home Security


NorthStar Alarm Products and Packages

Controllers:

  • Honeywell Lyric Controller. This is the main hub for your home security and automations with NorthStar. A few examples of what you can control via this panel include the thermostat, lights, video monitor, lights, and security system. It features voice control so you can be hands-free
  • NorthStar Connect App. Through their mobile app, you can arm and disarm your home and view live video footage. The app allows customers to control all their smart home devices (like thermostat), and decide when they are turned on and off. You’ll also get notifications when someone is at your door if you have the doorbell camera.

Home Security Equipment:

  • Door sensors
  • Indoor motion detector
  • Window sensors
  • Wireless outdoor sensor (water and tamper resistant)
  • Glassbreak detector (within 25 feet)
  • Smoke detector (5-year battery)
  • Carbon monoxide detector (5-year battery)

Home Automation Equipment:

  • Door lock
  • Garage opener
  • Thermostat

Video Security:

  • Doorbell camera
  • Indoor camera (C1 and C2)

Other Service:

  • Medical Alert Pendant

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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842 Northstar Alarm Reviews

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  1. User Score
    0
    August 13th, 2019 Kenmore, WA
    0 people found this review helpful!
    very difficult to leave. we sold our home 2 years ago figured we would just let the service expire they re uped our contract without consulting us. apparently its in our contract that without our consent they can renew it.
    Read More
  2. User Score
    10
    August 12th, 2019
    0 people found this review helpful!
    Jordon O was great, we were happy with the installation and think the technician did a great job!
    Read More
  3. User Score
    10
    August 12th, 2019
    0 people found this review helpful!
    Jordon O was very informative and good at doing well in the installation of the equipment.
    Read More
  4. User Score
    10
    August 10th, 2019
    0 people found this review helpful!
    Robert B was a great installer. After installation, he thoroughly explained the in and outs of my system. He answered all of my questions. Finally, he’s well knowledgeable of his product. I would recommend him to all of my friends and relatives.
    Read More
  5. User Score
    10
    August 10th, 2019
    0 people found this review helpful!
    Jordon O was very helpful and very efficient and thorough.
    Read More
  6. User Score
    10
    August 10th, 2019
    0 people found this review helpful!
    Jordon O technician was very professional, mannerable, patient and gave very good service
    Read More
  7. User Score
    10
    August 10th, 2019
    0 people found this review helpful!
    Robert B did an amazing job with installing all products, took his time explaining all features on devices. Definately very well pleased with the installation.
    Read More
  8. User Score
    10
    August 9th, 2019
    0 people found this review helpful!
    Jordon O did an exceptional job. He was very friendly and professional.
    Read More
  9. User Score
    10
    August 9th, 2019
    0 people found this review helpful!
    Robert B. was very professional and patient to show me how system works.. He even help me fix my curtain rod thank you for taking an extra mile for me
    hes a great worker and person
    Read More
  10. User Score
    10
    August 9th, 2019
    0 people found this review helpful!
    Jordon O was helpful, real friendly, understandable, professional, really considerate and was helpful at explaining!
    Read More
  11. User Score
    10
    August 9th, 2019
    0 people found this review helpful!
    Robert B was very professional when he explained the alarm system.
    Read More
  12. User Score
    10
    August 9th, 2019 Mableton, GA
    0 people found this review helpful!
    Shane m was great today installing our system
    Read More
  13. User Score
    10
    August 9th, 2019
    0 people found this review helpful!
    Jordon O was professional friendly and explained everything very well.
    Read More
  14. User Score
    1
    August 9th, 2019 San Antonio, TX
    1 people found this review helpful!
    Did not make me aware i was signing a five yr contract. Was verbally told during the sale that it was a 2 yr contract… was told it was 5 when i called to cancel due to multiple product issues/ defects. Technical support is not available after hours.
    Read More
  15. User Score
    10
    August 8th, 2019
    0 people found this review helpful!
    Robert B was a very good tech and he explained everything to us
    Read More
  16. User Score
    10
    August 7th, 2019 Daviston, AL
    0 people found this review helpful!
    Jordon O he is a good hard worker he explains everything he does as he goes and answers all the question that I have to ask. Thanks for sending him my way to experience the new system that I now have
    Read More
  17. User Score
    10
    August 6th, 2019
    0 people found this review helpful!
    Robert B was very thorough and fully helped me understand my system in a timely manner.
    Read More
  18. User Score
    10
    August 6th, 2019 Birmingham, AL
    0 people found this review helpful!
    Jordon O and Mike L
    great job and friendly as well as prompt
    Read More
  19. User Score
    9
    August 6th, 2019 Kansas City, MO
    0 people found this review helpful!
    I have been a Northstar customer for nearly two years. I think their product is great. I love the app that allows me to set my alarm away from home. I appreciate that my smoke detector is connected to my alarm and they provide customer service on the weekends.
    Read More
  20. User Score
    0
    August 5th, 2019
    0 people found this review helpful!
    Our alarm has gone off several time and we received no response from the alarm company. They don’t return your calls, unless you let it known you are dissatisfied. Their contract is to long I think this is why they don’t respond to alarms going off or call you back. They know they have your money. Also they automatically renew you contract for 18 months if you don’t cancel on the date your contract is up.
    Read More

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Our Score
5.2
User Score
5.3
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

Undisclosed

Install & Equipment Fee

Undisclosed

Contract Length

60 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Undisclosed

Number of Reviews

842
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,431