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Northstar Alarm Logo | Northstar Alarm Reviews

Northstar Alarm

NorthStar Alarm has undisclosed fees and monthly costs. Installation is free.

Our Score
5.2
User Score
5.3
Our Score
5.2
User Score
5.3
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

Undisclosed

Install & Equipment Fee

Undisclosed

Contract Length

60 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Undisclosed

Number of Reviews

846

This Review is maintained by Chase Sagum

Review Last Updated: August 21, 2019

NorthStar Alarm has been in business since 2000, is available in 30 U.S. states, has over 200 employees and services over 50,000 customers. They offer 24/7 professional security monitoring for individuals, and equipment for home security and home automation. Installation is done professionally. To see industry pricing, compare Northstar Alarm to the top home security companies.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.1
$34.99-49.99
$69+

#3

5.1
$34.95-59.99
$199-499

#50
Northstar Alarm Logo | Northstar Alarm Reviews

5.3
Undisclosed
Undisclosed

Pros

Free, Professional Installation

This alarm system will appeal to those wishing to avoid the DIY approach. All NorthStar security systems are professionally installed for free when you sign up. Additionally, if you move within one year of purchasing, NorthStar will re-install your system for free at your new home. The caveat is that you are required to sign a new, minimum 60-month contract at the new rate.

Lifetime Service Protection

Make sure to read the fine print of the lifetime service protection before choosing NorthStar based on their warranty. NorthStar claims to have the best warranty and guarantee in the home monitoring business. The company has a lifetime warranty on their home security hardware, false alarm protection guarantee, and free lifetime battery replacement. In the first year, new customers are not charged for service calls, and they won’t be charged if they move.

The lifetime service protection from NorthStar does not cover your equipment if it is damaged due to weather conditions, natural disasters, remodeling/renovation, power surges, or your own accidents.

The one-year free of service calls is not actually free. NorthStar states that they charge a minimum of $35 as a “Trip Charge” for each home visit. There are additional charges for “Emergencies” outside of business hours.

Positive NorthStar Alarm Reviews

Even though NorthStar Alarm is rated 4.8 out of 10 by consumers on Best Home Security Companys, the company has had several positive reviews from new customers in 2019. These positive reviews highlight the following:

  • Technicians. New customers of NorthStar Alarm are very pleased with the technicians and customer service they receive right out of the gate. Service is described as friendly, knowledgeable, quick, and quick.
  • Explanation of system. These customers also feel like they know how to use their alarm and integrate their system with the app and panel.

Cons

Unknown Packages and Alarm Pricing

NorthStar does not seem to have organized home security packages available for purchasing or monitoring. Instead, potential customers will need to go through NorthStar’s equipment and pick which home security and home automation features they want. Pricing is not available on-line for equipment or monitoring.

NorthStar does offer 24/7 monitoring, but again, the price is undisclosed. It’s also undisclosed whether or not equipment comes with the monitoring, or needs to be purchased separately. The main monitoring plan seems to have a back-up generator in place.

Long Contract

NorthStar requires a minimum 60-month (5 year) contract. If you move in the middle of that 5-year contract, your contract will start over with the company at their current monitoring rates. On top of that, your contract will automatically renew unless you cancel in writing, 60-days prior to the end of your contract.

Negative NorthStar Alarm Reviews

Before 2019, most of the reviews on Best Home Security Companys were negative. Since then, we have seen a mix of happy and unhappy customers. Below are the biggest complaints from reviewers for NorthStar Alarm in the last year:

  • Contract. A lot of customers are angry that their contract extended after purchasing new equipment or that it automatically renewed. The company’s minimum 5-year contract was a lot for most people. To cancel a contract, customers report it costs $1,800-$3,000
  • Customer service. A common complaint about NorthStar is that it’s difficult or impossible to get ahold of the company outside of their service hours. Others have commented that the company does not return calls. When people could get ahold of customer service, they did not have positive things to say about the interactions. There are also several mentions of technician service and the fees accompanied by service.
  • False alarms. Even though the company has alarm protection guarantee, many customers have left reviews about false alarms. Local police can charge individuals for each false alarm after a warning.

Not Available Nationwide

NorthStar is licensed in the following 30 states: AL, AR, AZ, CA, CO, DE, FL, GA, ID, IN, KS, LA, MD, MI, MO, MN, NC, NM, NV, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI. View Nationwide Companies.

Recommendation

We do not recommend using NorthStar Alarm services at this time. The company has a length 5-year contract, whereas most home security companies have 3-year contracts or even no contracts. Additionally, your contract may auto-renew with NorthStar Alarm when you move, purchase new equipment, or forget to cancel. Their “lifetime service protection” has many caveats and should be read carefully. Lastly, we do not like that the equipment and monitoring costs, as well as the actual home security packages, are not displayed on their site.

We recommend Protect America for Home Security


NorthStar Alarm Products and Packages

Controllers:

  • Honeywell Lyric Controller. This is the main hub for your home security and automations with NorthStar. A few examples of what you can control via this panel include the thermostat, lights, video monitor, lights, and security system. It features voice control so you can be hands-free
  • NorthStar Connect App. Through their mobile app, you can arm and disarm your home and view live video footage. The app allows customers to control all their smart home devices (like thermostat), and decide when they are turned on and off. You’ll also get notifications when someone is at your door if you have the doorbell camera.

Home Security Equipment:

  • Door sensors
  • Indoor motion detector
  • Window sensors
  • Wireless outdoor sensor (water and tamper resistant)
  • Glassbreak detector (within 25 feet)
  • Smoke detector (5-year battery)
  • Carbon monoxide detector (5-year battery)

Home Automation Equipment:

  • Door lock
  • Garage opener
  • Thermostat

Video Security:

  • Doorbell camera
  • Indoor camera (C1 and C2)

Other Service:

  • Medical Alert Pendant

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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846 Northstar Alarm Reviews

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  1. User Score
    0
    November 21st, 2013 The Colony, TX
    4 people found this review helpful!
    People take a look at real life experience from people!

    STAY AWAY!!!

    http://www.yelp.com/not_recommended_reviews/b8g5XGsIYxcScyS5SVg6Hw

    Read More
  2. User Score
    0
    November 21st, 2013 Taylor, MI
    0 people found this review helpful!
    This is a sham company if I ever had one. Months ago I called for service after my motion detector failed and the police responded twice to my home. I called and was told it was a bad battery and I could change it. Well I couldn’t figure out how to open the unti and didn’t want to break it so I called and requested a service person come out and fix it. Nothing. Nobody ever came out or bothered to call me. So now we had to have the alarm in stay mode so as not to get anymore false alarms.
    On 11/17/13 we had a huge windstorm blow through and lost power for 18 hours. When power came back on the keypad is trying to run a reboot but just does it over and over. so no alarm at all now. So I call for service and the person I spoke to says it was probably a power surge the fried the keypad and they would have a service tech call me in 24-48 hours to schedule a time to come and fix it. Well it has been nearly 60 hours and nobody has called. This company sucks and I would not recommend them to anyone needing an alarm system. I am sure if I try to cancel they will say I signed a 5 year contract, well they signed a contract with me to service the damn system and they are in breech of contract and I will haul them into court.
    Read More
  3. User Score
    0
    November 20th, 2013 The Colony, TX
    2 people found this review helpful!
    I had the same experience as Truc Vo. STAY AWAY!

    Their prices are high and their cancellation terms is outrageous! NOTE : They will not tell you this when they come to install the service!

    I have been customer for 5 years…and can anyone exactly remember when 5 years complete..well..since then I am still trying to cancel .

    If there was a rating below 0, I would have chosen that!

    Read More
  4. User Score
    0
    November 15th, 2013 Bartlesville, OK
    3 people found this review helpful!
    STAY AWAY FROM NORTHSTAR….. Their canceling term is SUCK. Be carefull read their contract. YOU HAVE TO CONTACT THEM 60 DAYS BEFORE THE LAST DATE OF YOUR CONTACT, IF NOT YOUR CONTACT WILL AUTOMATICALLY EXTEND TO ANOTHER 18 MONTHS, AND IF YOU CONTACT THEM LESS THAN 60 DAYS BEFORE YOUR LAST DATE, YOU NEED TO STAY IN THERE FOR ANOTHER 18 MONTH. I LEARNED THIS A HARD WAY.
    Read More
  5. User Score
    10
    September 19th, 2013
    1 people found this review helpful!
    I had northstaralarm install my system 6years ago ,I have had 3 updates .The price is right and the service is excellent ! I have no complaints ,Thank You Northstaralarm for Securing my Family.
    Read More
  6. User Score
    10
    July 26th, 2013 Jackson, MI
    0 people found this review helpful!
    We are happy to have our northstar alarm system, I like the panic button too. My husband and I are getting older and just to push a button for services is alarming. I want to thank the technician for the installation and the services provided. They were very pleasant to talk with and answered all of our questions accordingly. I thank-you all for the support and patience, we certainly did not want to remember another number or how to work the device, but they made it simple for us to comprehend and precise. Thanks………Mrs. Morales and especially thanks to Chace Seegmiller our technician!
    Read More

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Our Score
5.2
User Score
5.3
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

Undisclosed

Install & Equipment Fee

Undisclosed

Contract Length

60 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Undisclosed

Number of Reviews

846
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,441