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Northstar Alarm Logo | Northstar Alarm Reviews

Northstar Alarm

NorthStar Alarm has undisclosed fees and monthly costs. Installation is free.

Our Score
5.2
User Score
5.3
Our Score
5.2
User Score
5.3
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

Undisclosed

Install & Equipment Fee

Undisclosed

Contract Length

60 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Undisclosed

Number of Reviews

843

This Review is maintained by Chase Sagum

Review Last Updated: August 21, 2019

NorthStar Alarm has been in business since 2000, is available in 30 U.S. states, has over 200 employees and services over 50,000 customers. They offer 24/7 professional security monitoring for individuals, and equipment for home security and home automation. Installation is done professionally. To see industry pricing, compare Northstar Alarm to the top home security companies.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.1
$34.99-49.99
$69+

#3

5.1
$34.95-59.99
$199-499

#50
Northstar Alarm Logo | Northstar Alarm Reviews

5.3
Undisclosed
Undisclosed

Pros

Free, Professional Installation

This alarm system will appeal to those wishing to avoid the DIY approach. All NorthStar security systems are professionally installed for free when you sign up. Additionally, if you move within one year of purchasing, NorthStar will re-install your system for free at your new home. The caveat is that you are required to sign a new, minimum 60-month contract at the new rate.

Lifetime Service Protection

Make sure to read the fine print of the lifetime service protection before choosing NorthStar based on their warranty. NorthStar claims to have the best warranty and guarantee in the home monitoring business. The company has a lifetime warranty on their home security hardware, false alarm protection guarantee, and free lifetime battery replacement. In the first year, new customers are not charged for service calls, and they won’t be charged if they move.

The lifetime service protection from NorthStar does not cover your equipment if it is damaged due to weather conditions, natural disasters, remodeling/renovation, power surges, or your own accidents.

The one-year free of service calls is not actually free. NorthStar states that they charge a minimum of $35 as a “Trip Charge” for each home visit. There are additional charges for “Emergencies” outside of business hours.

Positive NorthStar Alarm Reviews

Even though NorthStar Alarm is rated 4.8 out of 10 by consumers on Best Home Security Companys, the company has had several positive reviews from new customers in 2019. These positive reviews highlight the following:

  • Technicians. New customers of NorthStar Alarm are very pleased with the technicians and customer service they receive right out of the gate. Service is described as friendly, knowledgeable, quick, and quick.
  • Explanation of system. These customers also feel like they know how to use their alarm and integrate their system with the app and panel.

Cons

Unknown Packages and Alarm Pricing

NorthStar does not seem to have organized home security packages available for purchasing or monitoring. Instead, potential customers will need to go through NorthStar’s equipment and pick which home security and home automation features they want. Pricing is not available on-line for equipment or monitoring.

NorthStar does offer 24/7 monitoring, but again, the price is undisclosed. It’s also undisclosed whether or not equipment comes with the monitoring, or needs to be purchased separately. The main monitoring plan seems to have a back-up generator in place.

Long Contract

NorthStar requires a minimum 60-month (5 year) contract. If you move in the middle of that 5-year contract, your contract will start over with the company at their current monitoring rates. On top of that, your contract will automatically renew unless you cancel in writing, 60-days prior to the end of your contract.

Negative NorthStar Alarm Reviews

Before 2019, most of the reviews on Best Home Security Companys were negative. Since then, we have seen a mix of happy and unhappy customers. Below are the biggest complaints from reviewers for NorthStar Alarm in the last year:

  • Contract. A lot of customers are angry that their contract extended after purchasing new equipment or that it automatically renewed. The company’s minimum 5-year contract was a lot for most people. To cancel a contract, customers report it costs $1,800-$3,000
  • Customer service. A common complaint about NorthStar is that it’s difficult or impossible to get ahold of the company outside of their service hours. Others have commented that the company does not return calls. When people could get ahold of customer service, they did not have positive things to say about the interactions. There are also several mentions of technician service and the fees accompanied by service.
  • False alarms. Even though the company has alarm protection guarantee, many customers have left reviews about false alarms. Local police can charge individuals for each false alarm after a warning.

Not Available Nationwide

NorthStar is licensed in the following 30 states: AL, AR, AZ, CA, CO, DE, FL, GA, ID, IN, KS, LA, MD, MI, MO, MN, NC, NM, NV, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI. View Nationwide Companies.

Recommendation

We do not recommend using NorthStar Alarm services at this time. The company has a length 5-year contract, whereas most home security companies have 3-year contracts or even no contracts. Additionally, your contract may auto-renew with NorthStar Alarm when you move, purchase new equipment, or forget to cancel. Their “lifetime service protection” has many caveats and should be read carefully. Lastly, we do not like that the equipment and monitoring costs, as well as the actual home security packages, are not displayed on their site.

We recommend Protect America for Home Security


NorthStar Alarm Products and Packages

Controllers:

  • Honeywell Lyric Controller. This is the main hub for your home security and automations with NorthStar. A few examples of what you can control via this panel include the thermostat, lights, video monitor, lights, and security system. It features voice control so you can be hands-free
  • NorthStar Connect App. Through their mobile app, you can arm and disarm your home and view live video footage. The app allows customers to control all their smart home devices (like thermostat), and decide when they are turned on and off. You’ll also get notifications when someone is at your door if you have the doorbell camera.

Home Security Equipment:

  • Door sensors
  • Indoor motion detector
  • Window sensors
  • Wireless outdoor sensor (water and tamper resistant)
  • Glassbreak detector (within 25 feet)
  • Smoke detector (5-year battery)
  • Carbon monoxide detector (5-year battery)

Home Automation Equipment:

  • Door lock
  • Garage opener
  • Thermostat

Video Security:

  • Doorbell camera
  • Indoor camera (C1 and C2)

Other Service:

  • Medical Alert Pendant

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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843 Northstar Alarm Reviews

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    Sort By:

  1. User Score
    10
    July 25th, 2019
    0 people found this review helpful!
    Robert B was great, explained everything and installed everything quickly.
    Read More
  2. User Score
    10
    July 25th, 2019
    0 people found this review helpful!
    Shane M was very quick today.
    Read More
  3. User Score
    10
    July 25th, 2019
    0 people found this review helpful!
    Shane M did a great job teaching me the system.
    Read More
  4. User Score
    2
    July 25th, 2019
    1 people found this review helpful!
    I have so many frustrations with this company, it’s hard to know where to begin. Unfortunately, I am to blame myself for not realizing that I entered into a 5 year contract that I was unable to cancel when I moved, (the sales rep said I could elect to move it or leave the equipment at the old home).

    Since then, I have had multiple issues trying to get my install completed, (again, not completely the company’s fault due to me traveling a lot for work). For whatever reason, the company did not schedule the gentleman that removed the equipment from my old home, to also re-install it into my new home on the same day. When I was able to get the install scheduled (after they double-booked the man to install it once and he had to cancel on me), he did not have all of the sensors that worked with the new panel I was using. That wasnt a big deal, because they were allowing me to use a newer, better panel. But, they apparently failed to order the sensors. Not only that, but they were wanting to charge me for extra sensors, even though the sensors in my old home could not be removed because they were wired in. After getting them to agree to let me “have” 6 sensors included (vs the 4 they were originally including), I unfortunately missed my next appointment to install due to me being out of town for work. I am now trying to get my install scheduled AGAIN. So I call the “move department” on Monday morning and had to leave a message to get someone to call me back. No call back. Call again on Tuesday morning and initially got the same voicemail to leave a message again. I left a message but called tech support to try to get them to connect me to someone in the move department, which he was able to do. I find out that there is only ONE person that works in the move department and he was trying to call people back from apparently a very busy weekend. Not his fault, but what kind of customer service is that coming from the company??? It is now Thursday evening, and I have not heard from their 3rd party to schedule my install, and a call to the move department again allows me to merely leave a message.

    Let’s not mention the face that my Skybell only works a portion of the time.

    DO NOT USE THIS COMPANY.

    Read More
  5. User Score
    10
    July 23rd, 2019
    0 people found this review helpful!
    Shane Mathis did a great job super helpful and friendly
    Read More
  6. User Score
    10
    July 22nd, 2019
    0 people found this review helpful!
    Robert B

    Robert was very professional and courteous in his service delivery and installation. Loved all the information he provided and went the extra mile to install apps and walk thru the in and outs and workings of all equipment and its function. Very clean and quick install.
    5 ⭐️ ⭐️⭐️⭐️⭐️ from the Aguilar and Constante Family

    Read More
  7. User Score
    0
    July 22nd, 2019 El Segundo, CA
    1 people found this review helpful!
    I was approached by a Sales person on a Saturday evening at my home. The sales person was unfamiliar with the system i detected by my conversation. After refusing to let him in my home or change my service provider i later discovered he destroyed my security providers sign in my back yard. No one at customer service or at North Star could account for who was sent to neighborhoods. After several inquiries they became very rude. If they can’t keep track of their people how can i if i chose them keep my home secure?
    Read More
  8. User Score
    10
    July 21st, 2019 Venus, TX
    0 people found this review helpful!
    Caleb L was very professional and installed my system. He showed me how to use the keypad. Really down to earth gentleman. Really easy to talk to when I had a question. Thanks Caleb!
    Read More
  9. User Score
    10
    July 20th, 2019
    0 people found this review helpful!
    Robert B awesome installer and was willing to explain everything to me. Best experience.
    Read More
  10. User Score
    10
    July 20th, 2019
    0 people found this review helpful!
    Shane M did really well today installing my system
    Read More
  11. User Score
    10
    July 19th, 2019
    0 people found this review helpful!
    Shane M was great tonight and a very patient tech
    Read More
  12. User Score
    10
    July 19th, 2019
    0 people found this review helpful!
    Robert B, he did an awesome job!!!! He answered all my questions and was patient with me when I asked the same questions more than once. A great asset to your company.
    Read More
  13. User Score
    10
    July 19th, 2019
    0 people found this review helpful!
    Robert B he was an excellent installer very nice and efficient and showed me how to use the system and answered all my questions and was here on time .
    Read More
  14. User Score
    10
    July 18th, 2019
    0 people found this review helpful!
    Jordon O and Mike L worked with me the install was very professional and the technician were very helpful and friendly.
    Read More
  15. User Score
    10
    July 18th, 2019 Schertz, TX
    0 people found this review helpful!
    Robert B did an excellent! job with installation. Very detailed in explaining how to use our system. Customer satisfaction at it’s best.
    Read More
  16. User Score
    10
    July 17th, 2019 Birmingham, AL
    0 people found this review helpful!
    Shane M was very good with my install
    Read More
  17. User Score
    10
    July 17th, 2019
    0 people found this review helpful!
    Jordon O and Mike L
    I am very please the services i got from these two guys
    Read More
  18. User Score
    10
    July 16th, 2019
    0 people found this review helpful!
    Shane m did a great job installing my security system.
    Read More
  19. User Score
    10
    July 16th, 2019 Schertz, TX
    0 people found this review helpful!
    Robert B is very knowledgeable, friendly and honest representative for NorthStar. Robert is an asset for NorthStar and I will recommend to my friends. He went the extra mile to help me and my family and therefore, I know I can call him anytime that I need a question answered about the NorthStar service and equipment.
    Read More
  20. User Score
    10
    July 16th, 2019
    0 people found this review helpful!
    Jordon O and Joseph C yes they were onderful they are great together for the company and I recommend them to others as well
    Read More

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Real Customer Reviews

The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.

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Our Score
5.2
User Score
5.3
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

Undisclosed

Install & Equipment Fee

Undisclosed

Contract Length

60 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Undisclosed

Number of Reviews

843
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,432