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Northstar Alarm Logo | Northstar Alarm Reviews

Northstar Alarm

NorthStar Alarm has undisclosed fees and monthly costs. Installation is free.

Our Score
5.2
User Score
5.3
Our Score
5.2
User Score
5.3
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

Undisclosed

Install & Equipment Fee

Undisclosed

Contract Length

60 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Undisclosed

Number of Reviews

846

This Review is maintained by Chase Sagum

Review Last Updated: August 21, 2019

NorthStar Alarm has been in business since 2000, is available in 30 U.S. states, has over 200 employees and services over 50,000 customers. They offer 24/7 professional security monitoring for individuals, and equipment for home security and home automation. Installation is done professionally. To see industry pricing, compare Northstar Alarm to the top home security companies.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.1
$34.99-49.99
$69+

#3

5.1
$34.95-59.99
$199-499

#50
Northstar Alarm Logo | Northstar Alarm Reviews

5.3
Undisclosed
Undisclosed

Pros

Free, Professional Installation

This alarm system will appeal to those wishing to avoid the DIY approach. All NorthStar security systems are professionally installed for free when you sign up. Additionally, if you move within one year of purchasing, NorthStar will re-install your system for free at your new home. The caveat is that you are required to sign a new, minimum 60-month contract at the new rate.

Lifetime Service Protection

Make sure to read the fine print of the lifetime service protection before choosing NorthStar based on their warranty. NorthStar claims to have the best warranty and guarantee in the home monitoring business. The company has a lifetime warranty on their home security hardware, false alarm protection guarantee, and free lifetime battery replacement. In the first year, new customers are not charged for service calls, and they won’t be charged if they move.

The lifetime service protection from NorthStar does not cover your equipment if it is damaged due to weather conditions, natural disasters, remodeling/renovation, power surges, or your own accidents.

The one-year free of service calls is not actually free. NorthStar states that they charge a minimum of $35 as a “Trip Charge” for each home visit. There are additional charges for “Emergencies” outside of business hours.

Positive NorthStar Alarm Reviews

Even though NorthStar Alarm is rated 4.8 out of 10 by consumers on Best Home Security Companys, the company has had several positive reviews from new customers in 2019. These positive reviews highlight the following:

  • Technicians. New customers of NorthStar Alarm are very pleased with the technicians and customer service they receive right out of the gate. Service is described as friendly, knowledgeable, quick, and quick.
  • Explanation of system. These customers also feel like they know how to use their alarm and integrate their system with the app and panel.

Cons

Unknown Packages and Alarm Pricing

NorthStar does not seem to have organized home security packages available for purchasing or monitoring. Instead, potential customers will need to go through NorthStar’s equipment and pick which home security and home automation features they want. Pricing is not available on-line for equipment or monitoring.

NorthStar does offer 24/7 monitoring, but again, the price is undisclosed. It’s also undisclosed whether or not equipment comes with the monitoring, or needs to be purchased separately. The main monitoring plan seems to have a back-up generator in place.

Long Contract

NorthStar requires a minimum 60-month (5 year) contract. If you move in the middle of that 5-year contract, your contract will start over with the company at their current monitoring rates. On top of that, your contract will automatically renew unless you cancel in writing, 60-days prior to the end of your contract.

Negative NorthStar Alarm Reviews

Before 2019, most of the reviews on Best Home Security Companys were negative. Since then, we have seen a mix of happy and unhappy customers. Below are the biggest complaints from reviewers for NorthStar Alarm in the last year:

  • Contract. A lot of customers are angry that their contract extended after purchasing new equipment or that it automatically renewed. The company’s minimum 5-year contract was a lot for most people. To cancel a contract, customers report it costs $1,800-$3,000
  • Customer service. A common complaint about NorthStar is that it’s difficult or impossible to get ahold of the company outside of their service hours. Others have commented that the company does not return calls. When people could get ahold of customer service, they did not have positive things to say about the interactions. There are also several mentions of technician service and the fees accompanied by service.
  • False alarms. Even though the company has alarm protection guarantee, many customers have left reviews about false alarms. Local police can charge individuals for each false alarm after a warning.

Not Available Nationwide

NorthStar is licensed in the following 30 states: AL, AR, AZ, CA, CO, DE, FL, GA, ID, IN, KS, LA, MD, MI, MO, MN, NC, NM, NV, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI. View Nationwide Companies.

Recommendation

We do not recommend using NorthStar Alarm services at this time. The company has a length 5-year contract, whereas most home security companies have 3-year contracts or even no contracts. Additionally, your contract may auto-renew with NorthStar Alarm when you move, purchase new equipment, or forget to cancel. Their “lifetime service protection” has many caveats and should be read carefully. Lastly, we do not like that the equipment and monitoring costs, as well as the actual home security packages, are not displayed on their site.

We recommend Protect America for Home Security


NorthStar Alarm Products and Packages

Controllers:

  • Honeywell Lyric Controller. This is the main hub for your home security and automations with NorthStar. A few examples of what you can control via this panel include the thermostat, lights, video monitor, lights, and security system. It features voice control so you can be hands-free
  • NorthStar Connect App. Through their mobile app, you can arm and disarm your home and view live video footage. The app allows customers to control all their smart home devices (like thermostat), and decide when they are turned on and off. You’ll also get notifications when someone is at your door if you have the doorbell camera.

Home Security Equipment:

  • Door sensors
  • Indoor motion detector
  • Window sensors
  • Wireless outdoor sensor (water and tamper resistant)
  • Glassbreak detector (within 25 feet)
  • Smoke detector (5-year battery)
  • Carbon monoxide detector (5-year battery)

Home Automation Equipment:

  • Door lock
  • Garage opener
  • Thermostat

Video Security:

  • Doorbell camera
  • Indoor camera (C1 and C2)

Other Service:

  • Medical Alert Pendant

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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846 Northstar Alarm Reviews

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    Sort By:

  1. User Score
    10
    July 16th, 2019
    0 people found this review helpful!
    Shane m did a great job installing my security system.
    Read More
  2. User Score
    10
    July 16th, 2019 Schertz, TX
    0 people found this review helpful!
    Robert B is very knowledgeable, friendly and honest representative for NorthStar. Robert is an asset for NorthStar and I will recommend to my friends. He went the extra mile to help me and my family and therefore, I know I can call him anytime that I need a question answered about the NorthStar service and equipment.
    Read More
  3. User Score
    10
    July 16th, 2019
    0 people found this review helpful!
    Jordon O and Joseph C yes they were onderful they are great together for the company and I recommend them to others as well
    Read More
  4. User Score
    10
    July 13th, 2019
    0 people found this review helpful!
    Shane m did a outstanding job today. Very friendly!!
    Read More
  5. User Score
    10
    July 13th, 2019
    0 people found this review helpful!
    He did a great job. Shane M
    Read More
  6. User Score
    3
    July 13th, 2019 Monroe, LA
    2 people found this review helpful!
    If you are thinking of going with Northstar, don’t do it. I had Northstar for many years, all was well until the last 8-12 months i had a on going problem with my system. The customer service personel did not seem to know what the other was doing. I spent hours on phone with them and when thur a few confused technicans. I was very understanding due to pior outstanding service. They couldn’t give service i was paying for, meanwhile i moved, i called in to cancel service. As far as i understood, my service was cancelled. Under the directions of Mr. Alex Cortes the accounts manager, they have withdrew my account for the last two months. I don’t even live at the address. Not much money, yet i am a disable veteran, and can’t pay for none service. I tried to talk to someone else other than Mr. Cortes, he says he is the boss of all of Northstar, and want take responsiblity for lousy service and none service.
    Read More
  7. User Score
    10
    July 13th, 2019
    0 people found this review helpful!
    Shane M did a great job installing my system.
    Read More
  8. User Score
    1
    July 13th, 2019
    1 people found this review helpful!
    The system itself is good.. so far anyway. If you call the numbers provided they answer the phone and can help regarding monitoring… but not customer service. It is heard getting customer service to answer or to respond. My issue is the sales guy… Eddie or Edward from Arizona, selling in California, he was very good until after the installation. I have security systems in my house and business… he promised a 30 day trail, however the company does not provide that and he called me back after the installation begging me to except the 3 day so he would get paid and he would pay me a referral of 200 dollars… for installing in my business as well… I agreed… he never paid the referral and you cannot get in touch with him any more.. I do not recommend this company due to the underhanded tactics of their sales person. If NorthStar allows this type of tactics it will not last…
    Read More
  9. User Score
    10
    July 12th, 2019
    0 people found this review helpful!
    Robert B did a great job installing our security system. Very neat and professional
    Read More
  10. User Score
    10
    July 12th, 2019
    0 people found this review helpful!
    Shane M was very professional and polite.
    Read More
  11. User Score
    10
    July 11th, 2019
    0 people found this review helpful!
    Robert B did an absolute amazing job installing and explaining the system in detail to me. I am extremely satisfied with the professionalism of Robert and all those that I have worked with today. Thank you.
    Read More
  12. User Score
    10
    July 11th, 2019
    0 people found this review helpful!
    Shane M did awesome job installing equipment.
    Read More
  13. User Score
    1
    July 10th, 2019 Midlothian, TX
    2 people found this review helpful!
    In November of 2018 I asked when my contract was up because I wanted to cancel. I was told ajune 7 2019. They are still taking my money and when I called to cancel I was told that because I didn’t cancel 60 days prior I was automatically renewed for 18 months. This is a complete scam!!!!
    Read More
  14. User Score
    10
    July 9th, 2019
    0 people found this review helpful!
    Robert B , thank you Robert for PROFESSIONALISM & attention to detail. You did a tremendous job for my sister & I it shows you enjoy what you do. So now we have a piece of mind knowing all the work you put into our home. In the future I would recommend your services. Thank Again….]
    Read More
  15. User Score
    10
    July 9th, 2019 San Francisco, CA
    0 people found this review helpful!
    Great experience, the tech Shane m was awesome!!
    Read More
  16. User Score
    10
    July 9th, 2019
    0 people found this review helpful!
    Jordon O was very professional, he did a great job, I was very impressed with his professionalism. I would be glad to recommend him to anyone who needs this service.
    Read More
  17. User Score
    10
    July 9th, 2019
    0 people found this review helpful!
    Nick P was great. He was very professional and quick.
    Read More
  18. User Score
    0
    July 9th, 2019
    2 people found this review helpful!
    I received a letter regarding NorthStar from the Arkansas Attorney General. In the letter it stated I should contact the company to cancel at contract end. Neglected to read the letter closely concerning cancellation. I reviewed two other security companies, then sent a cancellation letter to NorthStar. My service has been cancelled but it was not at the end of the contract so I will pay NorthStar for service I am not receiving for the next 4 years.
    Read More
  19. User Score
    10
    July 8th, 2019 San Antonio, TX
    0 people found this review helpful!
    Robert B, is a totally awesome individual w/very special & professional skills, extremely intelligent about the alarm systems, Robert installed my system in a blink of an eye, very fast & professional, Absolutely recommend him for a raise. Totally love my new alarm system. Thank you, Ms Everitt
    Read More
  20. User Score
    10
    July 8th, 2019 Houston, TX
    0 people found this review helpful!
    WOW, this company is excellent. Jeff sure knows his product. Extremely competent and professional, and doesn’t try to sell you items you don’t need. Robert, the guy who installed the system, was efficient, competent, and provided excellent service. It was a pleasure purchasing my security system.
    Read More

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Real Customer Reviews

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Our Score
5.2
User Score
5.3
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

Undisclosed

Install & Equipment Fee

Undisclosed

Contract Length

60 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Undisclosed

Number of Reviews

846
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,441