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Northstar Alarm Logo | Northstar Alarm Reviews

Northstar Alarm

NorthStar Alarm has undisclosed fees and monthly costs. Installation is free.

Our Score
5.2
User Score
5.3
Our Score
5.2
User Score
5.3
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

Undisclosed

Install & Equipment Fee

Undisclosed

Contract Length

60 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Undisclosed

Number of Reviews

846

This Review is maintained by Chase Sagum

Review Last Updated: August 21, 2019

NorthStar Alarm has been in business since 2000, is available in 30 U.S. states, has over 200 employees and services over 50,000 customers. They offer 24/7 professional security monitoring for individuals, and equipment for home security and home automation. Installation is done professionally. To see industry pricing, compare Northstar Alarm to the top home security companies.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.1
$34.99-49.99
$69+

#3

5.1
$34.95-59.99
$199-499

#50
Northstar Alarm Logo | Northstar Alarm Reviews

5.3
Undisclosed
Undisclosed

Pros

Free, Professional Installation

This alarm system will appeal to those wishing to avoid the DIY approach. All NorthStar security systems are professionally installed for free when you sign up. Additionally, if you move within one year of purchasing, NorthStar will re-install your system for free at your new home. The caveat is that you are required to sign a new, minimum 60-month contract at the new rate.

Lifetime Service Protection

Make sure to read the fine print of the lifetime service protection before choosing NorthStar based on their warranty. NorthStar claims to have the best warranty and guarantee in the home monitoring business. The company has a lifetime warranty on their home security hardware, false alarm protection guarantee, and free lifetime battery replacement. In the first year, new customers are not charged for service calls, and they won’t be charged if they move.

The lifetime service protection from NorthStar does not cover your equipment if it is damaged due to weather conditions, natural disasters, remodeling/renovation, power surges, or your own accidents.

The one-year free of service calls is not actually free. NorthStar states that they charge a minimum of $35 as a “Trip Charge” for each home visit. There are additional charges for “Emergencies” outside of business hours.

Positive NorthStar Alarm Reviews

Even though NorthStar Alarm is rated 4.8 out of 10 by consumers on Best Home Security Companys, the company has had several positive reviews from new customers in 2019. These positive reviews highlight the following:

  • Technicians. New customers of NorthStar Alarm are very pleased with the technicians and customer service they receive right out of the gate. Service is described as friendly, knowledgeable, quick, and quick.
  • Explanation of system. These customers also feel like they know how to use their alarm and integrate their system with the app and panel.

Cons

Unknown Packages and Alarm Pricing

NorthStar does not seem to have organized home security packages available for purchasing or monitoring. Instead, potential customers will need to go through NorthStar’s equipment and pick which home security and home automation features they want. Pricing is not available on-line for equipment or monitoring.

NorthStar does offer 24/7 monitoring, but again, the price is undisclosed. It’s also undisclosed whether or not equipment comes with the monitoring, or needs to be purchased separately. The main monitoring plan seems to have a back-up generator in place.

Long Contract

NorthStar requires a minimum 60-month (5 year) contract. If you move in the middle of that 5-year contract, your contract will start over with the company at their current monitoring rates. On top of that, your contract will automatically renew unless you cancel in writing, 60-days prior to the end of your contract.

Negative NorthStar Alarm Reviews

Before 2019, most of the reviews on Best Home Security Companys were negative. Since then, we have seen a mix of happy and unhappy customers. Below are the biggest complaints from reviewers for NorthStar Alarm in the last year:

  • Contract. A lot of customers are angry that their contract extended after purchasing new equipment or that it automatically renewed. The company’s minimum 5-year contract was a lot for most people. To cancel a contract, customers report it costs $1,800-$3,000
  • Customer service. A common complaint about NorthStar is that it’s difficult or impossible to get ahold of the company outside of their service hours. Others have commented that the company does not return calls. When people could get ahold of customer service, they did not have positive things to say about the interactions. There are also several mentions of technician service and the fees accompanied by service.
  • False alarms. Even though the company has alarm protection guarantee, many customers have left reviews about false alarms. Local police can charge individuals for each false alarm after a warning.

Not Available Nationwide

NorthStar is licensed in the following 30 states: AL, AR, AZ, CA, CO, DE, FL, GA, ID, IN, KS, LA, MD, MI, MO, MN, NC, NM, NV, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI. View Nationwide Companies.

Recommendation

We do not recommend using NorthStar Alarm services at this time. The company has a length 5-year contract, whereas most home security companies have 3-year contracts or even no contracts. Additionally, your contract may auto-renew with NorthStar Alarm when you move, purchase new equipment, or forget to cancel. Their “lifetime service protection” has many caveats and should be read carefully. Lastly, we do not like that the equipment and monitoring costs, as well as the actual home security packages, are not displayed on their site.

We recommend Protect America for Home Security


NorthStar Alarm Products and Packages

Controllers:

  • Honeywell Lyric Controller. This is the main hub for your home security and automations with NorthStar. A few examples of what you can control via this panel include the thermostat, lights, video monitor, lights, and security system. It features voice control so you can be hands-free
  • NorthStar Connect App. Through their mobile app, you can arm and disarm your home and view live video footage. The app allows customers to control all their smart home devices (like thermostat), and decide when they are turned on and off. You’ll also get notifications when someone is at your door if you have the doorbell camera.

Home Security Equipment:

  • Door sensors
  • Indoor motion detector
  • Window sensors
  • Wireless outdoor sensor (water and tamper resistant)
  • Glassbreak detector (within 25 feet)
  • Smoke detector (5-year battery)
  • Carbon monoxide detector (5-year battery)

Home Automation Equipment:

  • Door lock
  • Garage opener
  • Thermostat

Video Security:

  • Doorbell camera
  • Indoor camera (C1 and C2)

Other Service:

  • Medical Alert Pendant

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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846 Northstar Alarm Reviews

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  1. User Score
    10
    July 6th, 2019
    0 people found this review helpful!
    Taylor H worked fast and was very professional. Took time to walk me though the whole thing and made me feel comfortable. I was extremely pleased with the whole experience. Thank you for explaning everything to me with such professionalism.
    Read More
  2. User Score
    10
    July 6th, 2019
    0 people found this review helpful!
    Shane M did a very good install today
    Read More
  3. User Score
    10
    July 6th, 2019
    0 people found this review helpful!
    Robert B was so professional, very through and made sure we understood how the system works. Very pleased with his service.
    Read More
  4. User Score
    10
    July 6th, 2019
    0 people found this review helpful!
    Shane M did a great job on his installment today.
    Read More
  5. User Score
    0
    July 6th, 2019 Portland, OR
    1 people found this review helpful!
    deceitful fraud & lying co. my advise is to write them a letter advising them to non-renew your policy with each payment & send requiring a notice of payment. northstar will not acknowledge receipt, and deny having any info received from you so keep copies.
    Read More
  6. User Score
    10
    July 5th, 2019
    0 people found this review helpful!
    Shane M did a great job today setting up our system
    Read More
  7. User Score
    10
    July 5th, 2019
    0 people found this review helpful!
    Shane M was very helpful and demonstrate d the products in which he installed so that I was comfortable.
    Read More
  8. User Score
    10
    July 5th, 2019 Gardendale, AL
    0 people found this review helpful!
    Absolutely stellar service! I purchased my security system and within 20 minutes the techs, Carl and Shane, were here and ready to do the install. They were very friendly and considerate as well as knowledgeable. They had me up and running in just over an hour. I highly recommend NorthStar.
    Read More
  9. User Score
    10
    July 4th, 2019
    0 people found this review helpful!
    Jordon O was helpful and friendly. I would recommend him to other people.
    Read More
  10. User Score
    10
    July 3rd, 2019
    0 people found this review helpful!
    Robert B was nice and so professional when you come to my home this evening to install my equipment he had everything with him that he needed and did a professional job Roberts was very patient when I was asking them questions concerning operating my equipment he took his time out to show me everything that I needed to know he left me with all the information I need as far as a phone call if I had for the questions and explain everything to me about my panel also all of the apps that I need it concerning the equipment thank you Robert for a job well done
    Read More
  11. User Score
    10
    July 3rd, 2019
    0 people found this review helpful!
    Shane M did an excellent job in making sure the equipment was fully operable before leaving our home. He provided all necessary numbers. Shane was very friendly and made a new friend with my 5 year old.
    Read More
  12. User Score
    10
    July 3rd, 2019 San Antonio, TX
    0 people found this review helpful!
    Robert B

    He was very nice and understanding about my pets and was very good at explaining things and going over new system. I highly recommend him

    Read More
  13. User Score
    10
    July 3rd, 2019
    0 people found this review helpful!
    Thank your for sending Shane M to install our system. He did a phenomenal job and exhibited excellent customer service. He was very friendly and we enjoyed having him in our home for the brief time that he was here. He was very courteous friendly.
    Read More
  14. User Score
    10
    July 3rd, 2019
    0 people found this review helpful!
    Shane m did a good job today super happy.
    Read More
  15. User Score
    10
    July 2nd, 2019
    0 people found this review helpful!
    Mr B was very helpful. He showed us how to use the alarm and was very polite. Thank you Robert!
    Read More
  16. User Score
    10
    July 1st, 2019
    0 people found this review helpful!
    Robert B was super, if I could share that he went Beyond & above. Thank Robert
    Read More
  17. User Score
    10
    July 1st, 2019
    0 people found this review helpful!
    I’m very pleased with Shane M and Carl R’s professionalism during my installation thanks for the great service.
    Read More
  18. User Score
    10
    July 1st, 2019 Converse, TX
    0 people found this review helpful!
    The Northstarhome technician Taylor H was extremely helpful and courteous. I was very impressed by his professionalism and demeanor…
    Read More
  19. User Score
    10
    July 1st, 2019
    0 people found this review helpful!
    Robert B was knowledgeable and explained things well, multiple times as I needed.
    Read More
  20. User Score
    10
    July 1st, 2019
    0 people found this review helpful!
    Shane M displayed excellent customer service!
    Read More

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Our Score
5.2
User Score
5.3
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

Undisclosed

Install & Equipment Fee

Undisclosed

Contract Length

60 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Undisclosed

Number of Reviews

846
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,441