Platinum Protection
1.3
Our Score
0.0
User Score
Pros
Platinum Protection LLC takes pride in doing all that they can to help their customers. Customers can talk directly to the company because they have no secretaries employed and do not use answer phone services. The company provides a free consultation service with a certified and trained officer.
Platinum Protection's equipment is fairly advanced with their mobile app options. Very little information is offered in regards to equipment and fees online.
Cons
Platinum Protection, a leading summer-sales-model security company formerly based in Utah, reportedly laid off almost all its employees in 2012, including corporate staff, sales representatives, and technicians. Now, Platinum is facing a federal lawsuit filed by its primary dealer, Monitronics, demanding more than $2 million that Monitronics says Platinum owes it for bad accounts and loss of revenue guarantees. Monitronics, one of the nation's largest home security alarm monitoring companies, wants to take possession of 6,255 accounts it says that Platinum still has as collateral.
Platinum Protection does not offer any information on pricing, installment fees, and equipment cost on their website. Visitors are required to either fill out an email contact form or call the agency to receive a quote.
We called Platinum Protection but reached an automated recording system. We were placed on hold for more than 9 minutes before we hung up. We called a second time, stayed on hold for 10 minutes, and again failed to reach an actual person.
The security systems and services are only available in New Hampshire and areas surrounding Boston, MA.
Our Recommendation
We do not recommend this company. Their lack of vital information and customer service inhibits potential customers from making the most informed choice in a simple way.
| Ratings Breakdown | |
|---|---|
| Monthly Monitoring Fee | $29.99-$44.99 |
| Install & Equipment Fee | - |
| Contract Length | - |
| Cancellation Policy | - |
| System Relocation Fee | Free |
| Number of Reviews | 9 |
| Review Last Updated: January 29, 2020 | |
Real Customer Reviews
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Bonnie San Jose, CA
Mar 6, 2020
I am having same issues as Cher Staffaroni - rep Kirk came to our door and talked us into upgrading our system as well. issues: never got the video doorbell to work properly.... came out at least 2 times. only after installed and cancellation date past were we made aware that the cell phone had to be replaced with newer ( another 1000 dollars ) ... I know that someone came into house while on vacation ( know the person & OK ) but NO notification at all. I have set off alarm by accident but never any response from "platinumprotection or police. also when we signed up, since it was suppose to be an upgrade, on the yellow copy the 60 months was marked off, but this is where he tricked us, the pink copy has the 60 months in tact. and there seems to be no way out of the contract unless you pay a huge fee. For anyone looking to go with this company ....LOOK OUT... we are also elderly ...
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Deepu New York, NY
Jan 25, 2018
It is the worst service, they deny claims as per there convenience. I regret using there service.
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Cher Staffaroni
Feb 10, 2017
I signed up with this company in 2011. The salesman came to the dooor at 9:00pm (which should have been a clue). Talked to me til 10pm when I signed up just to get rid of him. (Bad Move). They didn't do a thing for me. They gave me a sign for my front yard advertising their name and a couple of stickers for windows. Never came into my home to wire anything or secure anything. Now they are sending a collection company after me to further collect. My advice stay away from them.
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Michelle O Fallon, MO
Apr 19, 2016
I signed up June 6, 2009 with Platinum Protection. The system alarm would go off without anything happening. Company refused to cancel police & fire calls. Batteries have to be special ordered from a specialty battery store. After 2 years, of insisting the company come get their faulty equipment & them refusing to close my account without penalty even though they did that very thing for several of my neighbors. So I finally just took the product out. I reported the company to BBB & state attorney generals office. I would NEVER recommend this company or their sister company Monotronics.
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Alora Bountiful, UT
Nov 10, 2014
We got tricked into signing on with them when we lived in idaho about 4 years ago. They were pushy and rude but we wanted our family to be safe. The system never worked or did what it said it would, they could never be reached. Then the company went out of business almost 2 or 3 years ago (save a few people they kept in billing. They went silent for years and now (4 years later) they are having "attorney's call and say we need to pay 800 dollars by noon today or they'll damage our credit. What do I do?! They are out of business but still attacking!
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frank Fayetteville, GA
Aug 17, 2014
They tried the hook line and sinker on me too, any attempt to contact them to simply verify a written contract between me and them has been futile,, still waiting, while this is happening, no payments.
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Mary Ann Tampa, FL
Jul 8, 2014
I too am receiving past due notices even thought my contract was paid in full 2 years prior. I have sent numerous emails to Platinum to get my expiration date, with no response. Every time I called all I ever get is a recording...my monitoring company has also sent Platinum emails to contact me, still no response! Can anyone out there let me know how or if I can reach a live person for this company! I also want to cut all ties with Platinum Protection!!
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Mike TX
Jun 13, 2014
I don't say this lightly. Platinum Protection is the worst company I've ever dealt with. They are unresponsive, no one ever answers their customer servcie phone and they ask that you send an email for correspondence. No one ever calls or emails back. EVER. But they send me weekly letters threating to take me to collections when I don't pay my montly service charge. I'm trying to contact them with my new account number and cannot get anyone. The Customer service sucks, the systems suck, their attitude (if you can ever get them) sucks. They lock you in a contact and told me that if I sell my house and move out of state, I would still have to pay the servcie fee until my contract has expired. Worst company ever.
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Wilson Crown Point, IN
Dec 8, 2013
I am having an issue with this company because we keep receiving past due statements and we are not customers. My wife and I started the process to receive services but after some research of the company we decided to go with some one else. We tried reaching out on several occasion about returning the equipment.After Several months have passed we received a "first past due notice for monitoring service." Once multiple phone calls were made to platinum and monotronics,we were finally able to speak with someone and get the equipment returned. I have my FedEx shipping receipt and Signature proof of Delivery Letter as well as photos of the condition of the equipment. I would really like to get this resolved as soon as possible and end all tie to this company.