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#136
platinum_protection-130x130

Platinum Protection

No longer in business

Our Score
1.8
User Score
0.0

Visit Site

Our Score
1.8
User Score
0.0
Rank this Company

Ratings Breakdown

Price

Monthly payment
$29.99-44.99

Up-Front Costs

Activation, Install & Equipment
-

Technology & Equip.

10/10 = BEST
4/10

Contract Length

Total # of months
-

Cancellation Policy

Can you cancel contract?
-

Time in Business

Total # of years
10

D-

Customer Support

Good, Bad, Limited
Limited

Number of Reviews

User reviews here on BHSC
7

This Review is maintained by Chase Sagum

Review Last Updated: November 30, 2016

Platinum Protection LLC is a local family based company that services in the state of Utah. Platinum Protection has been in business now for about 8 years and continues to grow and improve their services.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.2
$44.99
$99-499

#2

8.6
$43.49
$35

#3

7.2
$14.99
$229.96

#136
platinum_protection-130x130

0.0
$29.99-44.99
-

The Good

Platinum Protection LLC takes pride in doing all that they can to help their customers. Customers can talk directly to the company because they have no secretaries employed and do not use answer phone services. The company provides a free consultation service with a certified and trained officer.

Platinum Protection’s equipment is fairly advanced with their mobile app options.

The Bad

Platinum Protection, a leading summer-sales-model security company based here, reportedly laid off almost all its employees on Feb. 2, including corporate staff, sales representatives and technicians.And now Platinum is facing a federal lawsuit filed by its primary dealer, Monitronics, demanding more than $2 million that Monitronics says Platinum owes it for bad accounts and loss of revenue guarantees. Monitronics, one of the nation’s largest home security alarm monitoring companies, wants to take possession of 6,255 accounts it says that Platinum still has in house as collateral.

And now Platinum is facing a federal lawsuit filed by its primary dealer, Monitronics, demanding more than $2 million that Monitronics says Platinum owes it for bad accounts and loss of revenue guarantees. Monitronics, one of the nation’s largest home security alarm monitoring companies, wants to take possession of 6,255 accounts it says that Platinum still has in house as collateral.

Platinum Protection does not offer any information on pricing, installment fees, and equipment cost on their web site. Visitors are required to either fill out an email contact form or call the agency to receive a quote.

We called Platinum Protection, but reached an automated recording system. We were placed on hold for more than 9 minutes before we hung up. We called a second tim, stayed on hold for 10 minutes, and again failed to reach an actual person.

The Bottom Line

We do not recommend this company. Their lack of vital information and customer service inhibits potential customers from making the most informed choice in a simple way.

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7 Platinum Protection Reviews

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  1. User Score
    0
    April 19th, 2016 O Fallon, MO
    1 people found this review helpful!
    I signed up June 6, 2009 with Platinum Protection. The system alarm would go off without anything happening. Company refused to cancel police & fire calls. Batteries have to be special ordered from a specialty battery store. After 2 years, of insisting the company come get their faulty equipment & them refusing to close my account without penalty even though they did that very thing for several of my neighbors. So I finally just took the product out. I reported the company to BBB & state attorney generals office. I would NEVER recommend this company or their sister company Monotronics.
    Read More
  2. User Score
    0
    April 6th, 2015 Tampa, FL
    2 people found this review helpful!
    HORRIBLE HORRIBLE HORRIBLE!!!!!!!!! Apparently they told me i have to call them every month to make sure my security is working. I have never heard a thing like that from any business. Had a instance when I came home to my system going off and thought someone broke into my house. Leter i figured out that i didnt close the door all the way and the wind blew the door open. I didnt recieve any call or had no cops come to my house to check on me. This being said I have a new born at the house. Thank God there was no real emergancy. So i cancelled any kind of payments coming from my account from my bank to them and switched alarm companies. So 3 months later I finally recieved a phone call from Platnium protection saying that they havent recieved any mayments. They called because they didnt recieve a payment, not because the alarm went off. SCEW THIS COMPANY!!!!!!!
    Read More
  3. User Score
    0
    November 10th, 2014 Bountiful, UT
    2 people found this review helpful!
    We got tricked into signing on with them when we lived in idaho about 4 years ago. They were pushy and rude but we wanted our family to be safe. The system never worked or did what it said it would, they could never be reached. Then the company went out of business almost 2 or 3 years ago (save a few people they kept in billing. They went silent for years and now (4 years later) they are having “attorney’s call and say we need to pay 800 dollars by noon today or they’ll damage our credit. What do I do?! They are out of business but still attacking!
    Read More
  4. User Score
    0
    August 17th, 2014 Fayetteville, GA
    2 people found this review helpful!
    They tried the hook line and sinker on me too, any attempt to contact them to simply verify a written contract between me and them has been futile,, still waiting, while this is happening, no payments.
    Read More
  5. User Score
    0
    July 8th, 2014 Tampa, FL
    2 people found this review helpful!
    I too am receiving past due notices even thought my contract was paid in full 2 years prior. I have sent numerous emails to Platinum to get my expiration date, with no response. Every time I called all I ever get is a recording…my monitoring company has also sent Platinum emails to contact me, still no response! Can anyone out there let me know how or if I can reach a live person for this company! I also want to cut all ties with Platinum Protection!!
    Read More
  6. User Score
    0
    June 13th, 2014 TX
    3 people found this review helpful!
    I don’t say this lightly. Platinum Protection is the worst company I’ve ever dealt with. They are unresponsive, no one ever answers their customer servcie phone and they ask that you send an email for correspondence. No one ever calls or emails back. EVER. But they send me weekly letters threating to take me to collections when I don’t pay my montly service charge. I’m trying to contact them with my new account number and cannot get anyone.

    The Customer service sucks, the systems suck, their attitude (if you can ever get them) sucks. They lock you in a contact and told me that if I sell my house and move out of state, I would still have to pay the servcie fee until my contract has expired.

    Worst company ever.

    Read More
  7. User Score
    0
    December 8th, 2013 Crown Point, IN
    3 people found this review helpful!
    I am having an issue with this company because we keep receiving past due statements and we are not customers. My wife and I started the process to receive services but after some research of the company we decided to go with some one else. We tried reaching out on several occasion about returning the equipment.After Several months have passed we received a “first past due notice for monitoring service.” Once multiple phone calls were made to platinum and monotronics,we were finally able to speak with someone and get the equipment returned. I have my FedEx shipping receipt and Signature proof of Delivery Letter as well as photos of the condition of the equipment. I would really like to get this resolved as soon as possible and end all tie to this company.
    Read More

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Our Score
1.8
User Score
0.0
Rank this Company

Ratings Breakdown

Price

Monthly payment
$29.99-44.99

Up-Front Costs

Activation, Install & Equipment
-

Technology & Equip.

10/10 = BEST
4/10

Contract Length

Total # of months
-

Cancellation Policy

Can you cancel contract?
-

Time in Business

Total # of years
10

D-

Customer Support

Good, Bad, Limited
Limited

Number of Reviews

User reviews here on BHSC
7
Our Score
7.8
User Score
8.6
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$43.49

Up-Front Costs

Activation, Install & Equipment
$35

Technology & Equip.

10/10 = BEST
5/10

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Fees May Apply

Time in Business

Total # of years
1992

A

Customer Support

Good, Bad, Limited
Good

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
1,556