Best Home Security Companys

121 Companies 12,945 Real Customer Reviews

#1
ProtectAmerica-Logo

Protect America

Free equipment $0 in up-front costs

Our Score
9.0
User Score
7.9

Or By Phone:   1-(855) 816-3795

Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,238

This Review is maintained by Chase Sagum

Review Last Updated: July 11, 2018

Company Awards / Certifications

  • #1 Choice Overall Besty Award 2014
  • #1 Choice Overall Besty Award 2013
  • Ranked 13th in Top 100 Home Security Companies in SDM Magazine 2012
  • Consumers Digest Best Buy 2012
  • Consumers Digest Best Buy 2011
  • Consumers Digest Best Buy 2010
  • Consumers Digest Best Buy 2009
  • Consumers Digest Best Buy 2008
Protect America has provided some of the most affordable DIY home security systems to over 500,000 families since its founding in 1992 in Austin, Texas. Something that we like about Protect America is that it provides free equipment (control panel, motion sensors, yard signs, window stickers and door sensors) and requires zero upfront costs to get started. Another plus with Protect America is its number of different package options. It has a wide variety of both equipment options and monitoring solutions. Because of the variety, you're essentially guaranteed to find a package that works for you and your home security needs. One drawback you might face with Protect America is its 36-month contract; however, due to Protect America’s excellent customer service, the average customer stays with Protect America for over eight years.

The Good

  • No Upfront Equipment Costs
  • Monthly Fees as Low as $19.99
  • Lifetime Equipment Warranty
  • New Simon XTi Control Panel & Home Automation Options
  • Live and Recorded Video Monitoring
  • 24/7 Landline, Cellular, and Broadband Monitoring

Protect America is one of the most affordable home security companies in the industry. While other companies will charge anywhere from $99 to over $400 in upfront costs, Protect America currently charges $0 in upfront fees. Protect America offers five different home security packages ranging from a locked-in rate at an average of $43.99 per month which is significantly cheaper than competing home security companies. Each package comes with a free lifetime warranty, meaning Protect America will ship replacement parts for all defective equipment at no charge for as long as you are a customer. Once you sign a contract with Protect America, your rate is locked in. They will not raise your monthly monitoring fees as long as you are under contract.

Despite Protect America’s affordability, the company sacrifices nothing in terms of quality. Protect America now offers the new Simon XTi, a modern, sleek, and innovative control panel which integrates seamlessly with your smartphone through the Protect America mobile app. In addition to a wide array of home security features (including motion detector, night vision cameras, door window sensors, glass break sensors and more), the company offers a number of home automation solutions to help you control your security system remotely. Protect America’s SMART Connect mobile app controls door locks, lighting, and appliances, arms/disarms your entire security system, and streams or records live footage from up to two of your security cameras simultaneously. Protect America offers flexible monitoring options for nearly every budget. Home security monitoring can be conducted via landline (least expensive), broadband, and cellular communication. Few home security companies provide all three monitoring services.

Protect America comes highly recommended by its customers. Customers who left reviews on our site have been boasting about Protect America’s customer service. They also note that Protect America’s do-it-yourself security systems, which are shipped right to your door, are very easy to install. Protect America has simplified the self-installation process with 24/7 support and a collection of online video tutorials. Their lifetime warranty on equipment helps give peace of mind both when installing the system and using it knowing that if something breaks or no longer functions properly, Protect America will replace it free of charge. Protect America serves customers in all 50 states, which is somewhat rare in the home security industry. Many of its competitors have a much more limited national reach.

The Bad

  • Lengthy 36-Month Contract
  • Cancellation Policy
  • Video Streaming Not Available with the Landline Monitoring Service

One thing that we did not like about Protect America is its 36-month contract and its cancellation policy. Other home security companies offer their home security services with much shorter contracts or no contracts at all. And if it so happens that you decide to cancel Protect America’s service, you will be required to pay 100% of the remaining balance of your contract. Other home security companies may only require you to pay a percentage of the remaining balance (some as low as 20%). Paying the full balance can end up costing you hundreds of dollars if you haven’t been on the contract very long..

New customers have 30 days from the date their package was shipped to return their equipment without being bound to the 36-month contract. And while live and recorded video streaming is available on Protect America’s broadband and cellular monitoring services, it is not available with landline monitoring, meaning customers will need to pay extra for this important security feature.

Customers don’t like the 36-month contract either and have reported several issues revolving around the contract. Other customers complained that Protect America’s equipment was not functioning properly, specifically window sensors and door sensors triggering false alarms.

The Bottom Line

Based on our research, you likely won’t find a more affordable home security company than Protect America. It is a solid home security company with packages starting at only $19.99 per month with no upfront or installation costs. Protect America’s lifetime equipment warranty is a special feature that few other home security companies can match. It should be noted, however, if you are looking to hire a company to professionally install your home security system then Protect America is not for you. Protect America’s 36-month contract and cancellation policy may deter you from purchasing its service, but given the high volume of positive user reviews praising Protect America’s customer service, it’s easy to understand why most of Protect America’s customers renew their contracts more than once. Protect America is a great choice for those looking to customize their home security system solution. Protect America is a good self-install alarm system option. It comes with both the most equipment and the least amount of upfront costs.

See below to read Protect America reviews from consumers.

Section 1

Customer may cancel this Agreement by returning the Equipment within fourteen (14) days of the initial shipment date from PAI to Customer. The return package must be postmarked within 14 days of the original shipment date and returned postage paid to Protect America, Inc., 3800 Quick Hill Road, Building 1-100, Austin, Texas 78728. This Agreement will not be cancelled until the returned equipment is received at Protect America, Inc. Customer shall be required to provide proof of delivery if requested. A $79.00 restocking fee, debited from Customer’s account submitted as part of this Agreement, shall be assessed on all returns.

Why it’s important

You have 14 days to cancel the agreement.  The equipment package must be postmarked within 14 days of the original shipment date.  Also, there will be a $79 restocking fee.

Section 5

Assignees / Contractors. PAI shall have the right to assign this Agreement to any other person, firm, corporation or entity without notice to Customer and shall have the further right to subcontract any monitoring service or other services which it may perform. Customer acknowledges this Agreement, and particularly those paragraphs relating to PAI’s maximum liability, third party indemnification and warranty limitations, inure to the benefit of and are applicable to any assignees or subcontractors (including Monitoring Facility and Collection Agency) with the same force and effect as they bind Customer to PAI. Customer may not assign Customer’s rights under this Agreement without PAI’s written consent.

Why it’s important

Protect America can give a contractual agreement to any other corporation or third party without noticing the customer.  If the agreement is given to another entity it still has the same force and effect that it would have with Protect America.

Section 6

Limitation of Liability. CUSTOMER UNDERSTANDS THAT PAI IS NOT AN INSURER OF THE SAFETY OF CUSTOMER OR ANY PROPERTY. CUSTOMER AGREES TO OBTAIN, AT CUSTOMER’S SOLE COST AND EXPENSE, ANY INSURANCE COVERAGE CUSTOMER DESIRES TO HAVE TO INSURE AGAINST PERSONAL INJURY, PROPERTY LOSS OR DAMAGES AT THE PREMISES WHERE THE EQUIPMENT IS LOCATED. PAI SHALL NOT BE LIABLE FOR LOSS OR DAMAGE, RISK, INJURY, DEATH OR EFFECTS OF ANY HAZARD OR EVENT, PROPERTY LOSS OR DAMAGE DUE DIRECTLY OR INDIRECTLY TO ANY FAILURE TO DETECT OR AVERT AN OCCURRENCE OF AN EVENT THAT THE SERVICE IS DESIGNED TO DETECT OR AVERT.

Why it’s important

Protect America is not an insurer of property or safety of customer and does not provide any guarantee of such.  It is the home owner’s job to obtain insurance and maintain coverage against personal injury, property loss, and damages. 

Section 9.1

If Customer defaults with respect to payment of Monthly Monitoring Fees more than two (2) times in any calendar year, or monthly monitoring fee becomes sixty (60) days past due, then Customer agrees that PAI may terminate service and the remaining applicable balance of the Agreement will be immediately due and payable. PAI may draft Customer’s account for the entire remaining balance, disconnect monitoring with prior notice or require Customer to pay yearly in advance for services. In addition, Customer agrees PAI will have no liability if disconnection occurs due to a past due balance or otherwise.

Why it’s important

If a customer misses at least two monthly payments and becomes sixty days past due, then Protect America can cancel the agreement and requires customers to pay the remaining monitoring balance.  

Section 9.2

PAI may suspend or cancel this Agreement, without notice and without liability or penalty in the event the Monitoring Facility, the communications facilities connecting Customer’s location to the Monitoring Facility, or other equipment are destroyed by fire, catastrophe or by any other means, or are so substantially damaged that it is impractical to continue service; or in the event that PAI is unable to either secure or retain the connections or privileges necessary for the transmission of signals between Customer’s location and the Monitoring Facility and the law enforcement agency or other emergency contacts for any reason or cause whatsoever. PAI assumes no liability for the interruption of the service due to any cause and PAI will not be required to supply the Service to Customer while interruption of the Service for any cause continues and Customer is not entitled to any refund or credit of any charges for such interruption of service.

Why it’s important

If for some reason the connection to the home security system becomes lost or unable to maintain, Protect American can cancel the agreement without liability or penalty.  They are not responsible for any lost connect or interruption of service due to events out of their hands.

The Good

Protect America (PA) offers a basic home automation package that is ran through the home security control panel.  The home automation equipment adds wireless control to everyday household tasks such as turning lights off and on and controlling various appliances, it can even lock and unlock the front door.  All of this equipment is able to function together through Z-Wave technology, which is the most widely recognized standard for home automation.  Also, the system is a self-install product, meaning the home owner can install the new equipment at their convenience.

After a customer purchases a security system and decides to further their remote access by including home automation they can choose to either purchase the pieces separately (which give the home owner full ownership of the equipment) or lease a set of equipment which costs the home owner zero money down (through this option PA maintains the rights to the equipment).  The choice to buy or lease is a nice option which many home security companies do not provide.  With either route the following options are available:

  • keychain remotes
  • appliance module (for controlling non-PA equipment)
  • indoor siren
  • freeze sensor (for monitoring the temperature of the plumbing system)
  • flood sensor
  • door sensors
  • email and text notifications

The Bad

If you choose to go with the basic home automation package for zero money down this package does not include as much equipment as most home automation packages provided by other companies.  For example, in their “free” offer they only include 1 appliance module, 1 indoor siren, 1 freeze sensor, and 1 flood sensor.  For anything else you must pay extra.  Most home automation packages include at least one video camera and a video monitoring system, however, PA customers must pay an extra $199 for the camera and an extra $10 a month for monitoring.

The Bottom Line

Protect America provides a basic home automation package for nothing down, which is a nice extra feature if you already own a home security system through them.  However, if you want extra features such as door control and video monitoring it costs extra and can add up quickly.  We suggest you discuss package options with a Protect America representative to determine if their home automation system is right for you.

Security System Overview

Protect America began offering the Simon XTi which is a better, more modern control panel than the Simon XT which you can see below. You’ll only be able to take advantage of the Simon XTi with a Silver package and above as well as broadband and cellular monitoring.

Simon Xti

Protect America also offers a wireless and easy-to-install system called the Simon XT. Some of the unique upgrades featured in the Simon XT system include: compact design, LCD display, more wireless zones, and an event history log. One key feature that is important to note is the built in voice dialer. When certain system events occur, like triggered sensors, the alarm will call any phone you choose to alert you with a voice message. Here’s what you get with the Protect America Gold Security Package (free*):

  • 100% wireless system.  Easy to install with no drilling required
  • Simon XT control panel
  • 12 door/window sensors
  • 1 motion detector
  • 3 security stickers
  • 1 security yard sign
  • Owner’s manual
  • Free exclusive interactive monitoring app for smartphones
  • 100% Lifetime warranty on every piece of your system

The Simon XT:

The Simon XT should be placed where it is easily accessible. The Simon XT allows users to call for help (emergency responders), arm/disarm your system, and control the functionality. The Simon XT has the ability to control up to 40 security equipment controls (including sensors and home automation functions). The Simon XT is basically the brain of the Protect America security system, and it allows you to control all features and equipment.

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The Simon XT Touchscreen allows you to voice commands and offers a a substitute for when you cannot check the main control panel.

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Video Surveillance Cameras:

Users will want to place Protect America’s video surveillance cameras in high traffic areas, like by door entries/exists and hallways. Protect America enables users to view the video surveillance through their “Smart Connect App.” Live footage from the camera can be viewed at anytime from anywhere as long as they have WiFi connection. The video is high quality and can be easily accessed.

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Mini Pin Pad/Talking Wireless Keypad:

The Mini Pin Pad is not necessary, but it does add a level of security in the event of an emergency. These pin pads allow you to call for help and alert the authorities/responders. These pin pads also allow home owners to alarm and disarm the security system by typing in a personalized code. The pin pad allows for additional convenience and ensure the security system is armed when it needs to be.

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The talking wireless keypad has the same functions as the mini pin pad, meaning it can arm, disarm, and send emergency signals to the authorities. It allows you to communicate and can mounted on your wall.

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Sensors:

Protect America offers several different types of sensors. They have the door and window sensors which detect whenever the door or window is opened. The Protect America door and window sensors are wireless micro sensors which means they do not have to be plugged into your wall and are hidden out of the way. It is advised that customers place a sensor on every door and window for optimum security.

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Protect America also has a garage door sensor. There can be several thousands of dollars stored in garages, which means it is critically important to protect it. Keep your cars, bikes, tools, and other items stored in your garage safe by installing a garage door sensor. These sensors are mounted on the inside of your garage door.

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There is also the option to install motion detectors. These motion detectors are easy to install, and they detect both heath and movement within a 25 foot range in a 90 degree arc. They can be installed in the corners of rooms, and it is recommended to put these in high traffic areas in your home.

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Lastly there is the Glass Break Sensor that is to be mounted in an open space near windows or glass doors that you would like to secure.

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Protect America offers some of the latest and most advanced technology on the market. Since Protect America allows their customers to customize their home security system to fit their home, it provides a high level of security that ensures your home and family’s safety. For a low monthly monitoring fee, Protect America’s security system will secure your home’s vulnerabilities.

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2,238 Protect America Reviews

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  1. User Score
    0
    August 16th, 2018 Philadelphia, PA
    0 people found this review helpful!
    Most of these positive reviews must be fake. Signing a contract with this company was seriously one of the worst decisions of my life. The equipment was incredibly old, cheap, and never worked. They rope you in with the $19.99 price but, in reality, you will not be paying less than $49.99. Once the 36 month contract is finished they will make it very hard to cancel an auto-renewing month-to-month contract, bullying you in to paying for additional months that you did not sign up for. In all, I gave them over $1,800 for a service they never provided. Look at the Yelp reviews (which are vetted for fakes). This company should be put out of business…they are thieves.
    Read More
  2. User Score
    0
    August 15th, 2018 Santee, CA
    0 people found this review helpful!
    Beware if you get this service! Cancellation is NOT a option. I had the service in my first home. Moved states and will continue to pay another two years even though I don’t use it. The person who bought my house doesn’t use it or want it either. I literally pay a monthly fee for absolutely no reason other than I can’t cancel until next year due to their 36 month agreement that you must sign to get the service. I wouldn’t recommend this service for that reason alone. I hope the company feels better about robbing innocent people.
    Read More
  3. User Score
    10
    August 15th, 2018
    0 people found this review helpful!
    Great service so far never had any issues with the service highly recommend
    Read More
  4. User Score
    0
    August 4th, 2018
    1 people found this review helpful!
    STAY FAR AWAY FROM THIS COMPANY!!!
    Had them 4 years, had outdated equipment and would not upgrade me after calling every so often. App is extremely slow. It wouldn’t notify me for HOURS that my system was armed/disarmed. It was quite unnerving.Had multiple problems logging into the app because it was so slow. They are extremely expensive compare to the new ring system that I now have and am extremely happy with. They only charge $100 a YEAR for service and that’s only if you want monitoring. I was paying $45 a MONTH with protect america.
    The final straw is the ridiculous cancellation policy. I cancelled yesterday August 3rd. I will have to still pay August AND September ($90 total) because I didn’t cancel on the 30th of the month AND give 30 days notice. I gave TWENTY-EIGHT days. I understand it’s my fault because after 4 years of being with them, I forgot the cancellation terms. STAY AWAY and look into cheaper,better and faster services like Ring.
    Read More
  5. User Score
    2
    August 3rd, 2018
    0 people found this review helpful!
    Haven’t used mine in months, adhesives fell off after less than 6 months, would go off in middle of the night and scare us half to death, replaced the batteries in them several times of the course of the first 2 years I had it, then when I asked for an early termination fee etc. they made me pay full cancellation for a HORRIBLE experience. I was never late on any payments and quite frankly they charged me to much to begin with for crappy equipment!! Do not recommend. You can get good equipment and updated smart home equipment for the same monthly charge!
    Read More
  6. User Score
    8
    August 1st, 2018 El Paso, TX
    0 people found this review helpful!
    Great when the app is working, but the app is not the best.
    Read More
  7. User Score
    6
    August 1st, 2018 Houston, TX
    0 people found this review helpful!
    I love the set up in the service but I ordered remote that I can turn the alarm off and still have not received them after several months of waiting and asking multiple times
    Read More
  8. User Score
    10
    August 1st, 2018 Somerville, TX
    0 people found this review helpful!
    great price, great customer service, their knowledge of the product
    Read More
  9. User Score
    8
    August 1st, 2018 El Paso, TX
    0 people found this review helpful!
    Good service, quality product, and outstanding value for the money (price).
    Read More
  10. User Score
    6
    August 1st, 2018 Chicago, IL
    2 people found this review helpful!
    I was not too thrilled that the guy who came from Protect America to install my equipment drew a big hole in my wall. He was there for 6 hours as well, so the installation is terrible. But I would say its a good value for only about 30 bucks a month.
    Read More
  11. User Score
    10
    August 1st, 2018 Gretna, VA
    1 people found this review helpful!
    I think this company is very affordable, and I like that I can install it myself. I also like that they send me emails when someone goes in and out of my house. The equipment works well with no problems, and the system is modern and seems up to date. I do think Protect America should add free cameras or a door bell camera.
    Read More
  12. User Score
    8
    August 1st, 2018 Tobyhanna, PA
    0 people found this review helpful!
    I really enjoy the ability I have to control my security system from my phone while I’m anywhere in the world. I think Protect America should make it so that their system is compatible with other components from other unknown name brand names. Like other systems, you have these all these other web cams work great together.
    Read More
  13. User Score
    8
    August 1st, 2018 Cincinnati, OH
    0 people found this review helpful!
    I love the motion sensors. Any time someone goes past them, or breaks in, the alarm is reported to police. Every time I’ve called into them, they respond every time and immediately. I do think the amount I pay every month is quite high.
    Read More
  14. User Score
    10
    August 1st, 2018 Gilbert, AZ
    0 people found this review helpful!
    I haven’t had many problems with Protect America so far. When I’ve called into customer support, they resolve my problems very quickly. The equipment comes with enough window and door and motion detectors for my house.
    Read More
  15. User Score
    8
    August 1st, 2018 Ypsilanti, MI
    1 people found this review helpful!
    “I did a lot of research on a couple companies before Protect America – they didnÕt work out. So I did some more digging around and finally compared Protect America to Vivint and Protect America got to me faster. They responded to my emails, calls, I liked their program, they fit within my budget, and we went with them.

    There have been a couple of times that I have called in for help, and they fulfill my request. The equipment is good, the only complaint I have is there are a couple of monitors that had two sided tape on them. They don’t stick very well, but work when they need to. The camera is good, so generally I’m pleased. The equipment is accessible and easy to use.”

    Read More
  16. User Score
    10
    August 1st, 2018 Washington, DC
    1 people found this review helpful!
    I appreciate how patient customer support is with me. They send and tell me what I’m supposed to do. I like their equipment so much, that I’m thinking of ordering more. The dashboard is a little problem for me. I have to figure it out every time how to turn it on by hand. I wish I was more comfortable with turning it on instead of having to do it manually.
    Read More
  17. User Score
    10
    August 1st, 2018 Vincentown, NJ
    0 people found this review helpful!
    From what seen, the price is very reasonable and actually lower than some of the others. We needed to get the system in a hurry, and they worked with us to do that. They actually had it to us the next day as a matter of fact. We’ve had a couple of alarm situations, and they’ve been quick to call and resolve those with us. It’s been a good experience overall. It’s simple, easy to install, and works.
    Read More
  18. User Score
    10
    August 1st, 2018 Gardiner, ME
    0 people found this review helpful!
    First of all I noticed Protect America’s customer service. The person I dealt with explained everything so thoroughly and also they have the best deal by far. I had talked to A.D.T and there was quite a cost to us. I was able to get the equipment and install it ourselves and the equipment was free. A.D.T was going to be over a thousand dollars. Protect America was also very patient with us and took their time to explain things very well. The only thing was that they had a contract with the computer guys on the camera and I actually found that easy to install myself.
    Read More
  19. User Score
    10
    August 1st, 2018 North Bend, OR 
    0 people found this review helpful!
    Everything works the way it is supposed to, and probably the best thing about Protect America is the ability to turn the system on or off on my wife’s phone. They are really competitive with prices and call you right away if something happens.
    Read More
  20. User Score
    10
    August 1st, 2018 Queens Village, NY
    0 people found this review helpful!
    Every time I call them, I don’t have to wait on the phone for too long. They’re also very profession and very helpful. One day my wife came in and she put in the wrong code and she couldn’t get out, but it was handled. The cops came out and everything worked out well. They get directly to the point and get you going on a plan immediately. All of the equipment is on point. If anybody comes through the front door when the alarm is on, it goes off immediately.
    Read More

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Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,238
Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,238