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#1

Protect America Reviews

Reviews of Protect America from real customers
(2,284 verified)

Our Score
9.0
User Score
7.9
Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,284

Overall Score

Based on ranking criteria
9.0 /10

This Review is maintained by Chase Sagum

Review Last Updated: December 6, 2018

The Good

  • No Upfront Equipment Costs
  • Monthly Fees as Low as $19.99
  • Lifetime Equipment Warranty
  • New Simon XTi Control Panel & Home Automation Options
  • Live and Recorded Video Monitoring
  • 24/7 Landline, Cellular, and Broadband Monitoring

Protect America is one of the most affordable home security companies in the industry. While other companies will charge anywhere from $99 to over $400 in upfront costs, Protect America currently charges $0 in upfront fees. Protect America offers five different home security packages ranging from a locked-in rate at an average of $43.99 per month which is significantly cheaper than competing home security companies. Each package comes with a free lifetime warranty, meaning Protect America will ship replacement parts for all defective equipment at no charge for as long as you are a customer. Once you sign a contract with Protect America, your rate is locked in. They will not raise your monthly monitoring fees as long as you are under contract.

Despite Protect America’s affordability, the company sacrifices nothing in terms of quality. Protect America now offers the new Simon XTi, a modern, sleek, and innovative control panel which integrates seamlessly with your smartphone through the Protect America mobile app. In addition to a wide array of home security features (including motion detector, night vision cameras, door window sensors, glass break sensors and more), the company offers a number of home automation solutions to help you control your security system remotely. Protect America’s SMART Connect mobile app controls door locks, lighting, and appliances, arms/disarms your entire security system, and streams or records live footage from up to two of your security cameras simultaneously. Protect America offers flexible monitoring options for nearly every budget. Home security monitoring can be conducted via landline (least expensive), broadband, and cellular communication. Few home security companies provide all three monitoring services.

Protect America comes highly recommended by its customers. Customers who left reviews on our site have been boasting about Protect America’s customer service. They also note that Protect America’s do-it-yourself security systems, which are shipped right to your door, are very easy to install. Protect America has simplified the self-installation process with 24/7 support and a collection of online video tutorials. Their lifetime warranty on equipment helps give peace of mind both when installing the system and using it knowing that if something breaks or no longer functions properly, Protect America will replace it free of charge. Protect America serves customers in all 50 states, which is somewhat rare in the home security industry. Many of its competitors have a much more limited national reach.

The Bad

  • Lengthy 36-Month Contract
  • Cancellation Policy
  • Video Streaming Not Available with the Landline Monitoring Service

One thing that we did not like about Protect America is its 36-month contract and its cancellation policy. Other home security companies offer their home security services with much shorter contracts or no contracts at all. And if it so happens that you decide to cancel Protect America’s service, you will be required to pay 100% of the remaining balance of your contract. Other home security companies may only require you to pay a percentage of the remaining balance (some as low as 20%). Paying the full balance can end up costing you hundreds of dollars if you haven’t been on the contract very long..

New customers have 30 days from the date their package was shipped to return their equipment without being bound to the 36-month contract. And while live and recorded video streaming is available on Protect America’s broadband and cellular monitoring services, it is not available with landline monitoring, meaning customers will need to pay extra for this important security feature.

Customers don’t like the 36-month contract either and have reported several issues revolving around the contract. Other customers complained that Protect America’s equipment was not functioning properly, specifically window sensors and door sensors triggering false alarms.

The Bottom Line

Based on our research, you likely won’t find a more affordable home security company than Protect America. It is a solid home security company with packages starting at only $19.99 per month with no upfront or installation costs. Protect America’s lifetime equipment warranty is a special feature that few other home security companies can match. It should be noted, however, if you are looking to hire a company to professionally install your home security system then Protect America is not for you. Protect America’s 36-month contract and cancellation policy may deter you from purchasing its service, but given the high volume of positive user reviews praising Protect America’s customer service, it’s easy to understand why most of Protect America’s customers renew their contracts more than once. Protect America is a great choice for those looking to customize their home security system solution. Protect America is a good self-install alarm system option. It comes with both the most equipment and the least amount of upfront costs.

See below to read Protect America reviews from consumers.

Most Helpful Reviews From Protect America Customers

  1. User Score
    10
    Kristen
    June 30th, 2017 Tampa, FL
    I'm AMAZED by this company! I had been with ADT for 13 years! ADT wouldn't help me with their equipment, so I researched other companies. I found Protect America and I'm so happy that I switched! We had NO out of pocket expense! I'm now paying less for wireless than I was with ADT for a landline connection! My husband was able to install with no problem. This company treats you the way companies should treat someone! Derek explained everything to me, helped me figure out what I needed, without trying to upsale me and was super helpful! I would recommend this company to anyone and everyone!Read More
  2. User Score
    10
    David L Dunham
    April 7th, 2017 Laconia, NH
    This system was acquired to replace my 3-year old ADT system. Much more robust, the monthly fee is considerably lower and does not increase like ADT has done, and the sensors are pre-loaded so installation is a charm. The APP for iPad, IPhone or Android is very easy to load and use. Beats the crap out of using those small hand FOBs (but they are included also).Read More

2,284 Protect America Reviews

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  1. User Score
    0
    January 14th, 2019 Corvallis, OR
    0 people found this review helpful!
    Terrible customer service, terrible service, the installers who “attempted” to help were less than helpful and acted like it was a chore to assist. When attempting to cancel service the runaround to actually speak with someone was so ridiculous that I was sitting on hold for over 30 minutes before finally giving up. I sent the equipment back within 30 days, the contract was unclear on what constituted cancellation and they continued to charge my account without having any equipment actually being monitored. Then they refused to cancel the contract and stated I had to pay for all the years. DO NOT USE THIS COMPANY! Use Vivint or Ring
    Read More
  2. User Score
    1
    January 14th, 2019 Melbourne, FL
    0 people found this review helpful!
    In July of 2018 I called Protect America to cancel my service since I was moving out of state. The agent stated that they would reduce my charge to $9.99 to hold my service to see if I wanted to reinstate it once I got re-established in my new home. Due to past experiences I chose to go with another company. I expected a $9.99 charge. Later I noticed that Protect America had continued to charge for my services at the previous address even though I had not lived there for months. They never charged the agreed upon amount of $9.99 but charged the complete amount each and every month. After a lengthy discussion with their credit department on 11/14/2018, the manager agreed that I would only pay a portion of the now large amount due. I had her send me an email stating our agreement and that the account was paid in full and closed out since I no longer trusted a verbal conversation with Protect America. On 1/14/2019 I received another bill requesting another payment as the account was never closed as was stated verbally and also in writing. BEWARE IF YOU EVER HAVE TO CANCEL SERVICE. YOU MAY NEVER STOP RECEIVING A BILL NO MATTER WHAT IS TOLD TO YOU!!!!!!!!!! WHAT A RACKET!!!
    Read More
  3. User Score
    4
    January 10th, 2019 Phoenix, AZ
    1 people found this review helpful!
    The length of the term was never made clear to me or the fact that there was even some sort of contract. I am moving to another place with someone who already has the same alarm service and Protect America has not been helpful in providing options to me. I either pay TWO years of service or transfer my service to someone else. Thanks a lot “Protect America”. I also chatted with someone on the customer service team who was very rude. When I told her I preferred to call customer service and have a more direct conversation she replied with “I am customer service ma”am”.
    Read More
  4. User Score
    2
    January 5th, 2019 Pomona, CA
    1 people found this review helpful!
    They use outdated equipment. When I called the customer service tonterminate my contract, I was on hold for 54 minutes and only to be directed to an email address. worst experience ever.
    Read More
  5. User Score
    0
    December 21st, 2018 Washington, DC
    3 people found this review helpful!
    I’ve had the same problems as many other folks commenting here. The panel and keychain devices are cheaply made and fall apart easily, when the alarm goes off for no real reason, it’s impossible to reach anyone to have them turn it off, I’ve spent hours on the phone on hold trying to get a hold of customer service reps and supervisors. To boot, they refuse to cancel my contract with having to fork over hundreds of dollars even though their products and service are defective.

    I would never recommend Protect America to any homeowner. They are atrocious. The only way to get them to change their terrible practices is to shame them publicly. I’ve tweeted at them, and I encourage others to use social media against them as well.

    Read More
  6. User Score
    2
    December 19th, 2018 Connellsville, PA
    5 people found this review helpful!
    Extremely difficult to cancel. I called 3 separate times and signed email to cancel and they still billed my bank account. They would not refund me the bill. Very frustrated and I feel robbed. Their customer service have very nice people but I don’t trust them.
    Read More
  7. User Score
    3
    December 17th, 2018 San Diego, CA
    6 people found this review helpful!
    The sensors failed all the time and the equipment is bulky and outdated. But when you try to cancel they make you pay the full amount of the three year contract. Avoid these people if you value your money. So many other services out there — like Ring — where you can get better equipment for less money and no contract. This pyramid scheme will hopefully be out of business soon.
    Read More
  8. User Score
    1
    December 7th, 2018
    7 people found this review helpful!
    We have had this service for over 2 years and we have had bothing but problems. False alarms, malfunctioning equipment, loss of contact on doors and windows. We have finally tried to cancel as we are outside of our contract, but every time we try, they send us back into the call que and they continue to bill us. Do not use this company!!!
    Read More
  9. User Score
    10
    December 5th, 2018 Townsend, DE
    1 people found this review helpful!
    Great system, no problems, easy to use. Affordable and easy set up
    Read More
  10. User Score
    6
    December 5th, 2018 Las Vegas, NV
    5 people found this review helpful!
    The customer service has been a bit spotty. I’ve had issues with covering my garage and having false alarms and the end result was just not having my garage protected. IT would seem that they could present additional options like an extra keypad int he garage but no one has presented any useful solutions.
    Read More
  11. User Score
    0
    December 5th, 2018
    8 people found this review helpful!
    Dont do business with this company!! When it’s time to cancel they will put you through the ringer
    Read More
  12. User Score
    6
    December 4th, 2018 South Burlington, VT
    2 people found this review helpful!
    The system is very easy to install but I was looking for replacement sensors and they charged my account. I shouldn’t be getting a charge because I already paid and the rep said they would wear out easily.
    Read More
  13. User Score
    8
    December 4th, 2018 Irvine, CA
    1 people found this review helpful!
    It’s easy to install. Whenever I need help I call and they are always there to help me.
    Read More
  14. User Score
    8
    December 4th, 2018 Burlington, NJ
    3 people found this review helpful!
    I chose Protect America because it’s not internet based, its based on circular power so I didn’t need to have a hard wired phone line to use this service. I also like the features on the phone which allow me to enable and disable the system, remote key as well with the panel. I installed the system myself and it was very easy and all seemed to work. I think if they could make external cameras more affordable that would improve the quality and availability to use of the system for me. Whenever I’ve had a problem with the system or if I need to troubleshoot everyone is very knowledgeable. I like the text feature that you can send a text or call in for technical assistance. It’s very easy to do.
    Read More
  15. User Score
    10
    December 4th, 2018 Celebration, FL
    1 people found this review helpful!
    They did help me with the set up as they said, it took about an hour. You can set it up yourself with some help on the phone and that’s exactly what happened. I have had a couple issues with some of the sensors not sticking properly. When I called they answered the phone in the first few rings and somebody who could help me was on the line. For a couple small problems I’ve had they’ve been immediately available and also provide a convenient service to test it every month. It’s not the most sophisticated system but for me it’s the simplicity. It’s just a couple more than one button to arm and just the code and button to disarm and I can do it from my iPhone.
    Read More
  16. User Score
    10
    December 4th, 2018 Schaumburg, IL
    2 people found this review helpful!
    I had a couple of the situations when I needed to get in touch with your customer service and is a really excellent very knowledgeable. And CS oriented and customer service oriented. The system gives me a lot of information the sensors and the the security involved.
    Read More
  17. User Score
    10
    December 4th, 2018 St. Paul, MN
    1 people found this review helpful!
    It works like expected to work. It’s not cumbersome. It’s easy to use and seems reliable. They were great when we first started out and when we set it all up.
    Read More
  18. User Score
    10
    December 4th, 2018 Colorado Springs, CO
    0 people found this review helpful!
    They promptly respond if my alarm goes off. They always call to insure that this is a true emergency. I haven’t had any issues with their equipment. Easy to use.
    Read More
  19. User Score
    8
    November 28th, 2018 Oaklandon, IN
    1 people found this review helpful!
    It’s not fancy like Ring but if you want basic protection at an affordable cost, it’s perfect.
    Read More
  20. User Score
    8
    November 28th, 2018 Fort Myers, FL
    3 people found this review helpful!
    I like the service. Wish you didn’t have to pay for install or have to install yourself. I still have half of the stuff sitting in a draw unused
    Read More
  21. User Score
    1
    November 27th, 2018
    12 people found this review helpful!
    I tried to cancel my 36 month agreement in September when the three years would have been completed. Just today November 27, it has finally been canceled-as of December 31. I have been charged two extra months,- thinking that the service had been discontinued,- I removed the system from my home. So protect America has ripped me off for an additional $100, for no reason, except the only thing they are concerned about it seems, is money. Let’s just forget about customer satisfaction, I guess is their motto. I would certainly advise anyone wanting a security system to shop around. Protect America just happened to be the only one I knew about because my daughter had it.
    Read More
  22. User Score
    1
    November 26th, 2018
    11 people found this review helpful!
    Trying to cancel this service was a nightmare! I went through 4 people on the phone after waiting for 56 minutes to speak to the first person. Then was passed through 3 others each who tried to sell me a new system, wanted details on why I was canceling, would the new home buyer want to take over the system or buy a new one, and did we know anyone else who would like to purchase a system? All that BEFORE letting me know that it’s a 30 day notice to cancel, and that it would take 1-2 days to speak with an account manager, and 24 hours before I would receive the cancellation notice letter required to be returned immediately so that the next month’s charges would be the final charges. The Chat online service was useless, emailing (as a written notice) was not acceptable, and there is no way to change the payment method — except by speaking with an account rep. in 1-2 days.
    The overall impression this experience gave me was that the company is going out of business and struggling to keep customers! Poor customer service and a royal runaround overall left a really bad taste in my mouth. Oh, and I’d planned to contact them to purchase a new system once I’m settled in my new home and know what I need there! I was also going to recommend them to my homebuyer! Those won’t happen now for sure! Never want to go through this ever again.
    Read More
  23. User Score
    0
    November 21st, 2018
    11 people found this review helpful!
    They came to our door, sold it to us installed it and signed us up for a 3 year contract. I developed terminal cancer and had to sell and move to a lower priced house. I called them, due to my illness, to have them come out and reinstall because I physically cannot do it. They said they have no Installation department and then we asked to get out of the Contract and they said NO!!!!! Anyone who has been through Cancer with a loved one should not do business with them s company or cancel your service!!
    Read More
  24. User Score
    10
    November 15th, 2018 Norwalk, CA
    1 people found this review helpful!
    It’s easy to use and was easy to install. When I was setting up, I called and they talked us through it and were really good. Fair rates.
    Read More
  25. User Score
    10
    November 15th, 2018 Buckeye, AZ
    0 people found this review helpful!
    Customer service is always cooperative and answer all the questions.
    Read More
  26. User Score
    8
    November 15th, 2018 Webster, TX
    2 people found this review helpful!
    I don’t like their sensors. I have a dog inside the house so we don’t use them very often. I guess it’s okay but it’s really similar to any other company.
    Read More
  27. User Score
    10
    November 15th, 2018 Killeen, TX
    0 people found this review helpful!
    It was pretty easy to install and I’ve had it several months. They are very thorough.
    Read More
  28. User Score
    10
    November 15th, 2018 Columbia, SC
    0 people found this review helpful!
    When I need something or ask a question they let me know right away. I know that my house is protected and I am protected.
    Read More
  29. User Score
    0
    November 15th, 2018 Tampa, FL
    6 people found this review helpful!
    None of the products worked. Window clings don’t work in Florida, they use a cheap velcro that melts to your surface. They are an absolute horrid company to deal with.
    Read More
  30. User Score
    3
    November 8th, 2018
    7 people found this review helpful!
    I did not choose this system. I was happy with the system we had. This system was delivered but no technician shows up to install the hardware or do the setup. Who has time to do their job for them? We have already been without a security system for two weeks because this change was made, and now it’s still not set up because amateurs have to do all this reading and try to learn it. This is too important to be without a system and then have amateurs program it. What happened to service anymore. We don’t even plan to use half of this stuff, and it sounds like we are going to have false alarms when the windows won’t stay closed. How loud is the alarm? Can you adjust it? I’m not trying to deafen occupants and burglars. I just want the burglars to know they have tripped an alarm and they should get out, and I want to know they have entered so I can defend the house. It doesn’t have to be complicated or the alarm be 200 decibels.
    Read More
  31. User Score
    0
    November 6th, 2018 Alexandria, VA
    8 people found this review helpful!
    Trash service and trash cancelation policy
    Read More
  32. User Score
    0
    October 18th, 2018 Washington, DC
    14 people found this review helpful!
    Do not use Protect America security service, you pay for the equipment that you need to install the sensors have velcro that deteriorates and this company never answers the phone for any emergencies or for customer service. They only answer the phone when you are a new customer and you get stuck for 3 years.

    Protect America has the worst security service.

    Read More
  33. User Score
    0
    October 15th, 2018
    11 people found this review helpful!
    I signed up for new service about a week ago. I called back before I even received my equipment because I didn’t want to enter in to their contract and they made me speak with three different people who continued pressuring me in to trying their service. I said fine as I had already spent an hour on the phone trying to cancel. I received my equipment last Tuesday October 10th. Got it set up the 12th. I still wish to cancel within my 15 days as per the contract agreement and am again on hold for more than 30 minutes this morning trying to cancel. No one has come on the line as of yet. This public post should serve as my written notice WITHIN MY 15 DAYS THAT I WANT TO CANCEL MY CONTRACT!!! Please someone acknowledge this so that I am not locked in through pure poor customer service. I will never do business with your company, nor will I recommend you to anyone. In fact, I will give negative reviews to anyone I can. Again, I am publicly giving written notice I am cancelling my contract as per the conditions provided on cancellation and will be returning your equipment. I am still on hold as I am writing this review. Please stay away from this company. Their offer of a free trial will result in them roping you in to a long term contract because they make it impossible to cancel. They were quick to call more than ten times a day to get your business, but make themselves unavailable at all other times.
    Read More
  34. User Score
    0
    October 12th, 2018 Ruskin, FL
    15 people found this review helpful!
    This company is something I would stay away from–the problems ranging from poor customer service inflexibility and automatic renewal without checking for a lengthy period of time.

    We recently moved to another state and tried to cancel the service after many years of being with them (automatic renewal without notice), these people would not give any break. All our pleas went to deaf ears and they threw the book at us. Stay away form these type of organizations.

    Read More
  35. User Score
    0
    October 4th, 2018 Huntington, WV
    16 people found this review helpful!
    Never installed the equipment. Tried to cancel. The company said I couldn’t. Still have to pay the monthly fee without receiving the services. STAY FAR AWAY FROM THIS COMPANY. THEY ARE A SCAM!!!!!!
    Read More
  36. User Score
    0
    October 1st, 2018 Hayward, CA
    12 people found this review helpful!
    Does not actually provide security. The systems are cheap, and when they fail to perform basic functions, the company hides behind long term contracts to keep you paying monthly. Very frustrating, have tried many times to cancel or get something that works…countless hours testing my patience with customer service, tech support, and upper management.

    Can’t wait until my contract is expired so I can get away from this company.

    Read More
  37. User Score
    0
    September 20th, 2018
    14 people found this review helpful!
    DO NOT SIGN UP WITH THIS COMPANY!!! Please save your time, money and peace of mind. Customer service is terrible, hence why I do not wish to deal with the company. The equipment has NEVER worked and I am stuck paying for a service I do not use for 3 years. I am almost to the point of just letting it go to collections and figuring it out from there. They are thieves, please do not even consider this company. I wish I had read the reviews before choosing them.
    Read More
  38. User Score
    0
    September 14th, 2018 Meridian, MS
    15 people found this review helpful!
    I have been a customer for 5 years and was told that I could not cancel my service, my camera never worked the sensors fell down after 2 years. The customer service is awful, wait time to talk to someone is very long. I am 65 years old and do not feel safe in my own home with this service and they will not let you out of it. Do NOT use this company! Others are less expensive and gives you more. Everything must be installed yourself and is difficult to do.
    Read More
  39. User Score
    0
    September 7th, 2018
    12 people found this review helpful!
    False advertisement, false alarm so the cops show up and gives you a citation, bad customer service such as they will put you on a long hold and redirect you to as many people as possible if you are a new customer they will speak to you really fast. Remember that you are getting in a 3 year contract with them before you sign any paper. Overall they are a bad scamming company who drinks your blood dry. Stay far away from them cause they are money hungry and will try every way to make you stay. Even after my three year contract they try to get another another month off of me for termination. By signing that contract they saying that they will charge me an extra x amount for that month that I won’t be using. Simple put them out there so no one else gets into the circle of death. They’re the true genius, the true burglary out there so be on your toes. They will get every ounce of money from you as they can. I would highly not recommend them to my friends and family.
    Read More
  40. User Score
    0
    September 4th, 2018
    14 people found this review helpful!
    Horrible customer service and awful to have service cancelled. I have tried since April to cancel contract…now it is September and I am still fighting with them! They constantly want to keep my service going and then find some reason to charge me more, saying they are giving me a “discount”, when the service should have been terminated at my requested months ago (well past the 36 month contract).
    Dont trust them as I did!!
    Read More
  41. User Score
    2
    September 4th, 2018 Longmont, CO
    10 people found this review helpful!
    The monthly price for the security system was good for my budget. However, I decided to sell my home, and had vector to come out and service my system. I didn’t realize I was signing a new contract. Now vector is charging me the remainder of the contract. The service tech is not going to tell you. Please read the contract…..
    Read More
  42. User Score
    0
    September 1st, 2018 Chattanooga, TN
    10 people found this review helpful!
    Wish we had NEVER gone with this company for our security!!! Once installed no technician is available to service the cameras if they go offline, which ours have, 2 of them been offline for months and when we call there is a terrible wait time unless you want to enter your callback number & wait for them to call you back, then if you are busy you miss the call and you have to go back through all this again! Once you are lucky enough to get a representative on the phone & you explain your issue, they are more than apologetic and more than willing to “walk you through” how to service your cameras?? Um I’m sorry last time I checked I have a job and I am not asking someone else to do it. Also we were told we would get 3 cameras at our house & we got zero, when I called to ask for the recorded call to be sent to me I did get a call back that said yes you were supposed to get one camera, we must have missed that….really? okay and we were never told the camera that we did install at our business doesn’t even record unless you have a sims card? Okay where was that information again they are very apologetic that we weren’t told that but they can tell us where we can purchase one and how to put it in..Oh and one of the main reasons we went with Protect America is the video recordings, well when you go look at the video recordings it is of us walking in and out upon open and close! Where is the video of the drunk guy passed out on our sidewalk and the police taking him to jail right before we opened? Oh it is not there. So once again I am on hold for over 8 minutes because “they are experiencing higher than normal call volumes”. Well I guess they are if everyone is as unhappy as we are with this so called security system and we are paying 47.00 per month for our business and 51.00 for our home and for what, window monitors? No cameras, no recorded video, who said this is one of the most affordable out there?
    Read More
  43. User Score
    5
    August 30th, 2018 Fayetteville, NC
    8 people found this review helpful!
    The free camera is not free I’m having chi installed today only the door bell camera is free not happy with that your advertisement not correct
    Read More
  44. User Score
    0
    August 27th, 2018
    12 people found this review helpful!
    This is a terrible failing company on the way down. I got their product and canceled. It worked sporadically and felt cheap and outdated. The camera quality was terrible, not to mention expensive. I went with a few nest products and xfinity home.
    Read More
  45. User Score
    0
    August 24th, 2018 Edmond, OK
    12 people found this review helpful!
    Had a horrible experience cancelling my service with Protect America. I requested two months ago to cancel. They told me that they will be sending documents for me fill out over email and a phone call. I didn’t receive either for over a month. I got charged again so when I contacted another time to tell them I didn’t get anything, I went through the whole process again to find out that they wrote my email down wrong the first time. I told them the correct email and they said the would email and call me. Again, I didn’t receive ANYTHING. This is two months now after I contacted them in the first place to cancel. I contact them again and they say they have the right email address but they STILL sent it to the WRONG EMAIL after I told them the right email address. I told them I wanted refunded for these two months that they were supposed to have canceled my account but they made the excuse that they sent the cancellation requests to the email even though it was wrong, so they couldn’t refund me.
    Read More
  46. User Score
    0
    August 19th, 2018 Burlington, NC
    14 people found this review helpful!
    The sales department experience and call center seem like two different companies. Call center representatives who called our house after the accidental activation of an alarm were rude and unprofessional.
    Read More
  47. User Score
    0
    August 16th, 2018 Philadelphia, PA
    14 people found this review helpful!
    Most of these positive reviews must be fake. Signing a contract with this company was seriously one of the worst decisions of my life. The equipment was incredibly old, cheap, and never worked. They rope you in with the $19.99 price but, in reality, you will not be paying less than $49.99. Once the 36 month contract is finished they will make it very hard to cancel an auto-renewing month-to-month contract, bullying you in to paying for additional months that you did not sign up for. In all, I gave them over $1,800 for a service they never provided. Look at the Yelp reviews (which are vetted for fakes). This company should be put out of business…they are thieves.
    Read More
  48. User Score
    0
    August 15th, 2018 Santee, CA
    9 people found this review helpful!
    Beware if you get this service! Cancellation is NOT a option. I had the service in my first home. Moved states and will continue to pay another two years even though I don’t use it. The person who bought my house doesn’t use it or want it either. I literally pay a monthly fee for absolutely no reason other than I can’t cancel until next year due to their 36 month agreement that you must sign to get the service. I wouldn’t recommend this service for that reason alone. I hope the company feels better about robbing innocent people.
    Read More
  49. User Score
    10
    August 15th, 2018
    2 people found this review helpful!
    Great service so far never had any issues with the service highly recommend
    Read More
  50. User Score
    0
    August 4th, 2018
    9 people found this review helpful!
    STAY FAR AWAY FROM THIS COMPANY!!!
    Had them 4 years, had outdated equipment and would not upgrade me after calling every so often. App is extremely slow. It wouldn’t notify me for HOURS that my system was armed/disarmed. It was quite unnerving.Had multiple problems logging into the app because it was so slow. They are extremely expensive compare to the new ring system that I now have and am extremely happy with. They only charge $100 a YEAR for service and that’s only if you want monitoring. I was paying $45 a MONTH with protect america.
    The final straw is the ridiculous cancellation policy. I cancelled yesterday August 3rd. I will have to still pay August AND September ($90 total) because I didn’t cancel on the 30th of the month AND give 30 days notice. I gave TWENTY-EIGHT days. I understand it’s my fault because after 4 years of being with them, I forgot the cancellation terms. STAY AWAY and look into cheaper,better and faster services like Ring.
    Read More

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Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,284

Overall Score

Based on ranking criteria
9.0 /10
Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,284

Overall Score

Based on ranking criteria
9.0 /10