Protect America

Protect America

9.2

Our Score

7.7

User Score

In business for over 25 years, Protect America is the top-rated alarm company on BestHomeSecurityCompanys.com for their pricing, customer service, equipment, and customer reviews.

They are one of the only companies that still offer service for landline monitoring, as well as broadband and cellular home security monitoring. Protect America offers flexible monitoring options for nearly every budget.

Monthly monitoring starts at $19.99 - one of the lowest home security system prices - and goes to $50 a month for cameras and video monitoring (on par with other professional monitoring companies).

Read our summary of Protect America (pros, cons, and their security system review), or browse our 2,ooo+ customer reviews below.

Pros

No Upfront Equipment Costs

What sets Protect America apart the most from other home security companies is that there are no upfront costs.

Instead, customers can pay for their equipment in their monthly bill with no interest charged.

This makes Protect America one of the most affordable home security companies in the industry.

While other companies will charge anywhere from $99 to over $1,000 in upfront costs, Protect America currently charges $0 in upfront fees. However, those who want to purchase their equipment outright still can.

If a customer wants to purchase devices from Protect America upfront, they definitely can and this will result in a lower monthly fee.

Protect America has transparent pricing on their services and equipment. Other alarm companies require homeowners to call in and get a quote.

Protect America displays all this information on their website and allows customers to get an instant quote by building their own home security system, or choosing from the company's packages.

Low Monthly Monitoring Fees

Protect America offers five different home security packages ranging from a locked-in rate starting at $19.99 per month (landline monitoring), one of the cheapest monthly monitoring packages available in the home security industry.

Minimum monthly monitoring with cellular is $41.99/month, the same or lower than other companies. Monitoringincludes free equipment (see above).

When you compare Protect America vs ADT, you'll notice that ADT is more expensive overall: both basic monitoringand video monitoring are $10 more. ADT also has customers purchase alarm devices upfront for an unknown cost.

For more details, see our comparison table below. We've also compared Protect America's home security to Vivint Smart Home.

With Protect America, their monitoring center watches over your home 24/7 and dispatches emergency services when needed.

You also have the option for cellular monitoring with the Protect America mobile app - available on Google Play (rated 3/5) and the App Store (rated 2.5/5).

With their mobile app, a customer can:

  • Access door locks (lock and unlock remotely)
  • View and adjust Z-Wave devices (including thermostat and garage door)
  • Arm and disarm the alarm
  • Stream live footage from cameras
  • View recorded footage from security camera
  • Adjust lighting (turn lights on, off, and dim)
  • Get alerts to opened doors and windows

Lifetime Equipment Warranty

Protect America offers a free lifetime warranty with all the equipment and all packages.

If any parts of their equipment are defective or stop working, the company will send out replacement parts for free as long as you are a customer.

Once you sign a contract with Protect America, your rate is locked in.

They will not raise your monthly monitoring fees as long as you are under contract.

Once you sign a contract with Protect America, your rate is locked in, meaning even if the company raises prices for their service, they can't raise your rate. Other companies, like Xfinity, do not promise a locked-in rate after a year.

Protect America Reviews

Protect America comes highly recommended by its customers.

On average, their customers rate them 8 out of 10. This is a high rating in the home security and smart home industry - 80% of the reviews we see for these companies are negative. Many Protect America home service reviews touch on the following:

  • Helpful, fast customer service
  • Easy to install DIY system
  • Fair pricing for alarm equipment
  • System and camera work well

You can read more reviews from Protect America customers here.

DIY Security Solution

Protect America is a DIY security solution, meaning you install the security equipment at home on your own without the help of a professional.

The DIY installation process is simple and will take you less than an hour to complete. The simple process comes with 24/7 support and the company provides a collection of online video tutorials.

This can provide peace of mind to consumers looking to get their home security system installed quickly and easily.

Cons

3-Year Contract

One downside of Protect America Home Security is its 3-year (36-month) contract.

Some home security companies offer their home security services with shorter contracts or no contracts at all; however, a 36-month contract is quite common within the industry.

The reason companies can have shorter or no contract is because they require a customer to purchase the home security system upfront.

Cancellation Policy

If you do decide to cancel Protect America's services, you will be required to pay 100% of the remaining balance of your contract.

Review a few Protect America reviews to see what the cancellation process has been like for other customers.

Other home security companies may only require you to pay a percentage of the remaining balance. Paying the full balance can end up costing you hundreds of dollars if you haven't been on the contract very long.

Be sure to research Protect America's terms before committing to a contract.

New customers have a 30 day money-back guarantee. During that time, they can return their equipment without being bound to the 36-month long-term contract.

Protect America Complaints

While most of the Protect America reviews we have on our site are positive, there are still complaints from some customers.

Most of these complaints can be categorized into the following two groups:

  • 3-year contract that customers are unable to cancel
  • Unhelpful customer service; difficulty getting ahold of service rep

Our Recommendation

Based on our research, you likely won't find a more affordable home security company than Protect America.

It is a solid home security company with packages starting at only $19.99 per month with no upfront or installation costs, so you get the most equipment and the least amount of upfront costs.

Other services and features, like the Protect America app, while not unique to the company, do make it a very comprehensive home security option.

We recommend them for their low price and great customer reviews.

Learn more from Protect America.


About Protect America

Monitoring Plans

The following are monitoring plans offered by Protect America.

Each monitoring service plan comes with the listed equipment for free. Costs depend on what type of monitoring you choose (cellular, landline, broadband).

Add an indoor video camera or a video doorbell camera for just $7 more a month to any of these plans. Add both cameras for $10/month on any plan (includes monitoring).

Copper

Landline: $19.99/mo

Broadband/Cellular: $41.99/mo

  • Control panel
  • 3 door / window sensors
  • 1 motion detector

Silver

Landline: $37.99/mo

Broadband/Cellular: $49.99/mo

  • Control panel
  • Smartphone app
  • 9 door / window sensors
  • 1 motion detector

Platinum

Landline: $42.99/mo

Broadband/Cellular: $54.99/mo

  • Control panel
  • Smartphone app
  • 14 door / window sensors
  • 1 motion detector

Additional Equipment

Protect America integrates with smart home automation products, such as lighting, garage door control, smart locks, smoke and fire detectors, lighting, smart appliances, and other alarm systems.

IQ Panel 2 (Upgraded Control Panel)

The packages listed above all come with the Simon XT control panel for you to arm and disarm your system.

Interested parties can upgrade to the IQ Panel 2 - a touch screen hub that connects all of your smart home devices. This panel has a built-in camera and a glass break detector.

Motion Detectors: $99/each

There is also the option to install motion detectors.

These motion sensors are easy to install, and they detect both heat and movement within a 25-foot range in a 90-degree arc. They can be installed in the corners of rooms, and it is recommended to put these in high traffic areas in your home.

Window and Door Sensors: $39/each

Protect America offers several different types of sensors.

They have the door and window sensors which detect whenever the door or window is opened. The Protect America door and window sensors are wireless microsensors which means they do not have to be plugged into your wall and are hidden out of the way.

It is advised that customers place a sensor on every door and window for optimum security.

Glassbreak detector: $99/each

Protect America's equipment includes a glassbreak detector.

With this device, an alarm will trigger if glass breaks while your system is armed. The alarm works wirelessly and picks up sound within a 20-foot radius.

August Smart Lock Pro: $229

This is a deadbolt door lock that you can control from your mobile app for keyless access to your house.

One of the Z-wave devices from Protect America.

Keychain remote: $49

Remote that you keep on your keys to arm and disarm the alarm at your home.

The keychain remote works up to 100 feet and includes a flashlight and an alarm sound.

Indoor Camera: $100

Users will want to place Protect America's video surveillance cameras in high traffic areas, like by door entries/exits and hallways.

Protect America enables users to view video surveillance through their "Smart Connect App."

Live footage from the camera can be viewed at any time from anywhere as long as they have a WiFi connection. The camera starts recording during an alarm or as scheduled. Includes night vision and two-way audio.

Doorbell Camera: Price Varies

This video doorbell camera is wired to your home and begins automatically recording when anyone approaches your front door.

Connect With More Home Automation Equipment

In addition to a wide array of alarms and security devices, customers can integrate smart home devices with Protect America equipment using Z-Wave technology: a wireless network you connect devices to that's designed not to interfere with other wireless products.

Z-Wave technology can be controlled remotely through your phone.

Because Protect America is a DIY security system, you can set up their products and any other smart home devices at your leisure: door locks, garage door control, thermostats, lighting, smoke detectors, outdoor cameras, indoor security cameras, and more.

Speak to a Protect America rep

Ratings Breakdown
Monthly Monitoring Fee $19.99-$42.99
Install & Equipment Fee $0
Contract Length 36 Months
Cancellation Policy Pay Balance
System Relocation Fee Free
Number of Reviews 2,457
Review Last Updated: April 08, 2020

Real Customer Reviews

The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.

In order to ensure the legitimacy of reviews on BestHomeSecurityCompanys.com, all reviews are moderated by real people. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.

2,457 Protect America Reviews

1. Select Your Rating:

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0

Score

Natalie Wilson San Jose, CA

Mar 11, 2020

I'm dealing with Protect America wanting their full payment on the contract even though I called to cancel. They kept wanting to resolve everything and not accepting the cancellation until Day 15 when they told me it is too late to cancel. I just sent the equipment back. Four years later they reported me to the credit bureau. Worst customer service.

8

Score

Beverly San Jose, CA

Mar 10, 2020

They were very convenient, very nice to speak to, and informative. I was under the impression somebody was going to come out and help me set this up so that kind of shocked me a little bit but as far as a company I haven't had any problems.

10

Score

Jeffrey San Jose, CA

Mar 10, 2020

Every time I've call I haven't had to wait a long time to get to speak to someone and they're very knowledgeable about equipment. My previous alarm system I had to pay for the equipment. With protect america my equipment was free, they even had a doorbell that was easy to install. I have more protection now then I had before.

10

Score

Jorge San Jose, CA

Mar 10, 2020

The equipment seems to be okay, it's simple, its effective and not bulky. They're efficient and they're professional and they do their job.

10

Score

anonymous San Jose, CA

Mar 10, 2020

They took time, they were professional, they're patient and they seem very honest.

10

Score

Wen San Jose, CA

Mar 10, 2020

The equipment is very up to date and so far the experience is pretty good.

10

Score

anonymous San Jose, CA

Mar 10, 2020

It was easy to install and the customer service was very helpful. They were very helpful and knowledgeable.

10

Score

anonymous San Jose, CA

Mar 10, 2020

The buyer installed it and I never did such a thing before but the quality of the tutorial videos was so high that I went in there and did it without any goof ups. I thought it was pretty cool that with the video and such simple to use equipment that a novice could install the system on the first try. They have left it up to me to figure out how to install and arm through the phone app and I'm a little uneasy about doing that because I don't want to set off a false alarm. I'm not very phone app literate.

10

Score

Michael Grieff Salt Lake City, UT

Mar 10, 2020

The system is easy to set up, and the customer help during set up is fantastic. I had a few challenges along the way, it was always easy to get in touch with a live person to walk me through the fix, which took just minutes each time. No holding, no waiting. I felt like a value customer.

8

Score

Salvador San Jose, CA

Mar 10, 2020

Miss information about permits with the city off denver unable to make the alarm works

10

Score

Larry

Mar 4, 2020

We haven't had any issues. When we called in to install the gentleman was very nice, very helpful, and he took his time it was never a rush.

10

Score

Jomar

Mar 4, 2020

It's very affordable. They are pleasant to talk to, very helpful and knowledgeable.

10

Score

Aaisha

Mar 4, 2020

They were good at helping us set up our alarm and answering our questions. They provide you with a lot of sensors for a small fees and there's no up front installation fee.

10

Score

Donna

Mar 4, 2020

I had previously had protect america at another location was satisfied. Over the phone instillation was very patient with me and took their time step by step. I was not rushed with anything. I like the quality. I like the app because I can alarm and disarm after leaving the property. It's very affordable.

8

Score

Craig

Mar 4, 2020

Just make sure that when products are shipped to customers that they are shipped correctly. Our system was not received in the correct condition.

10

Score

Zeljko

Mar 4, 2020

Very friendly, knowledgeable and experienced. Their quality is evident and their products are perfect.

10

Score

Donald Cumming

Mar 4, 2020

I have had no problems with reliability or service, but I have not been away more than a few hours at a time. It is too early to make a thorough evaluation.

8

Score

Taresa Frazier

Mar 4, 2020

My door bell takes to long when some one is at the door to show video

0

Score

Clay

Feb 17, 2020

After being a perfect customer for 14 years, they still charged me to cancel. Are you kidding me? Their platforms are outdated and simply don't function correctly, whichever one you choose. The customer service is HORRENDOUS with hold times that routinely exceed an hour or more. Their price is now more than the three times the market rate than newer platform competitors and the cancellation process is the worst I have ever experienced for any service company I've ever worked with. Four different people to argue with just to cancel... really?! Protect America - you wasted my time and my money and can't even provide the service you are contractually obligated to fulfill. Consumers - Do Not Choose This Failing Organization! They were once a solid offering at a decent price but have declined to being inept and overpriced. There are so many other superior competitors. You have been warned.

8

Score

Gail

Jan 28, 2020

Solving problems and helping satisfy concerns.

0

Score

Barry Johnson

Jan 20, 2020

Terrible equipment, NOT GOOD for business at all. Just garbage, motion detector goes off for no reason and panel is from the 80's. Staff people are very very nice but they only have what they have to work with. If you need real security for business go with a name provider.

10

Score

Dylan

Jan 7, 2020

They've been quick to resolve issues and prompt in calling me. They are quality built and easy to instal. You can do it yourself and it's customizable.

8

Score

Nagraj

Jan 7, 2020

It's working consistently. Their online service is very fast and responsive. When I have a question they immediately resolve it.

10

Score

Anonymous

Jan 7, 2020

Protect America handled everything I need. It works really well.

10

Score

Mary

Jan 7, 2020

It was recommended by my son. It works and they are there when I need them.

8

Score

Keith

Jan 7, 2020

Really easy to install and learn how to use. They are always really good at helping you when you need help. My only complaint is they are not always there.

0

Score

Mutinta

Nov 9, 2019

I tried to cancel my services with this company and the agent gave me the run around. In the end he said he was not able to cancel and ask me call another time. My jaw dropped. I called again and this time the lady kept me on the phone nearly half an hour trying to talk me out of cancelling. She then said l had to pay for the next month in order to cancel so l agreed to that so they took it via auto pay as l always paid for 5yrs. They were supposed to send me rhe cancellation form via email for me to sign and they didn't. Once again I called again and there was no record of me ever calling to cancel they said and they said they would send it this time. At this point l was so frustrated l canceled the autopay. 2 months later they called demanding 2 months worth of services. Please stay away from them. I will seek counsel at this point because they will continue to bill me.

10

Score

Pamela DuPont Metolius, OR

Nov 5, 2019

Very responsive! It wasn't an emergency but I accidentally keyed in the red button password and the police showed up ASAP. That's when we knew we had the right security system.

10

Score

Maria S. Sacramento, CA

Nov 5, 2019

Upon installation, customer service representative was very patient with us.

8

Score

Thomas Kansas City, KS

Nov 5, 2019

The customer service is great once you actually get ahold of them.

0

Score

E Pasadena, CA

Nov 5, 2019

I was working on a deal with the sales rep. Floor/sales manager gets on and delivers a great offer. I asked him if something would be included and he said he'd have to check. I asked if I could sleep on it then he countered to meet him half way and that the sales rep will call before he gets off (6PM PST). I never got a call. I e-mailed the rep the next day and ask if the offer still stands. He said no and that was only for the 1st time caller. I let him know that he was suppose to call me the night before but I didn't receive a call. He said he was too busy working with other customers. I get it. So I missed out on a deal ok. At this time since I've already missed out then I figured I can take my time. I was at a gas station trying to get to work (I should have never answered) and he's pressuring me to make a decision right there and then. It's unbelievable how he was acting at this point. I told him that I felt pressured but he didn't seem to care or provide any solution/help. He was such a nice guy the day before. They didn't hold their end of the deal to call me back and I missed out? I called to shop since I was getting a rather good deal from a competitor. Protect America had a great offer but since I didn't get the call back and then the follow up response I got in the morning it was easy for me to make a decision. My current service and the other competitor is giving me FREE equipment! Monthly is slightly higher than that of PA but this is like giving a better tip to a server who had great service.

10

Score

Dallas Magnolia, NC

Nov 1, 2019

The person I have dealt with in customer service, really, really went out of his way to try to understand what I needed and was really easy to deal with. The system is user friendly and everything is working pretty good.

10

Score

Gerald Taylorsville, MS

Nov 1, 2019

They offer a reasonable rate that is quite competitive when comparing the things that I got and the wireless service. Being able to install it myself made it so I understand the system better. I appreciate the company’s response when the alarm goes off even if it is not an emergency. I can get immediate responses when I call or ask a question and appreciate that too.

10

Score

Jenna Knoxville, TN

Nov 1, 2019

The security equipment is good, though occasionally some of the sensors don’t work. I am always able to reach somebody.

8

Score

Jose Kissimmee, FL

Nov 1, 2019

"Protect America is both quality and price. The price to monitor is low. Customer service doesn't reply to my messages sometimes"

10

Score

Craft Yvelines, France

Nov 1, 2019

The guy that sold it to me worked with me very well. He was very helpful with what we could do and how we could design it and there was not price gouging. He understood that we didn’t have the interned required for camera security. It is fairly updated but not really easy to use.

10

Score

Felicia Bradenton, FL

Nov 1, 2019

The equipment is user friendly. I like the mobile aspect. It is no hassle to sign up.

10

Score

Kristen Lillington, NC

Nov 1, 2019

With the pricing and the military discount it was the best deal for us. They really helped us in the beginning set it up and we haven’t had any other issues.

8

Score

Maricor Pearland, TX

Nov 1, 2019

Customer service is always good. I don’t call them a lot but they answer my questions and help. I like the shutter glass protection and that I can arm my device from my phone.

10

Score

Phyllis Warwick, PA

Nov 1, 2019

I feel secure and safe when I am alone. They did a good job. Everything was easy to work and easy to install. They did everything they said they were going to do and followed up to make sure everything was good. I think everything is great. They are very patient when I call with problems.