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#1
Protect_America

Protect America

Free equipment (including free camera) and $0 in up-front costs

Our Score
9.4
User Score
8.6

Or By Phone:   1-(844) 946-8378

Our Score
9.4
User Score
8.6
Rank this Company

Ratings Breakdown

Price

Monthly Price (Copper package)
$19.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

10/10 = BEST
10/10

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay balance

Monitoring

Response Time
Fast

Time in Business

Total # of years
22 Years

A

Customer Support

Good, Bad, Limited
Good

SDM Rank

Top 100 Company Rank
15

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
1,246

This Review is maintained by Isaac Ericksen

Review Last Updated: September 20, 2016

Company Awards / Certifications

  • #1 Choice Overall Besty Award 2014
  • #1 Choice Overall Besty Award 2013
  • Ranked 13th in Top 100 Home Security Companies in SDM Magazine 2012
  • Consumers Digest Best Buy 2012
  • Consumers Digest Best Buy 2011
  • Consumers Digest Best Buy 2010
  • Consumers Digest Best Buy 2009
  • Consumers Digest Best Buy 2008
Protect America has provided one of the most affordable DIY home security solutions to over 500,000 families, and has been in business for over 20 years. Something that we really like about Protect America is its free equipment and zero upfront costs to get started. One drawback you might face with Protect America is its 36-month contract; however, due to Protect America’s excellent customer service the average customer stays with Protect America for over eight years.
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The Good

  • No Upfront Costs
  • Monthly Fees as Low as $19.99
  • Lifetime Equipment Warranty
  • New Simon XTi Control Panel & Home Automation Options
  • Live and Recorded Video Monitoring
  • 24/7 Landline, Cellular, and Broadband Monitoring
  • Free camera w/ purchase of any package (cellular or broadband only)

protect-america-camera
Protect America is one of the most affordable home security companies in the industry. While other companies will charge anywhere from $99 to over $400 in upfront costs, Protect America won’t charge you a cent upfront for equipment or installation; including a free camera with any cellular or broadband monitoring package. Protect America offers five different home security packages ranging from a locked-in rate of $19.99 – $52.99 per month which is significantly cheaper than competing home security companies. Each package comes with a free lifetime warranty, meaning Protect America will ship replacement parts for all defective equipment at no charge for as long as you are a customer.

Despite Protect America’s affordability, the company sacrifices nothing in terms of quality. Protect America now offers the new Simon XTi, a modern, sleek, and innovative control panel which integrates seamlessly with your smart phone. In addition to a wide array of home security features (including motion detectors, night vision cameras, door and window sensors, and more), the company offers a number of home automation solutions to help you control your security system remotely. Protect America’s SMART Connect mobile app controls door locks, lighting, and appliances, arms/disarms your entire security system, and streams or records live footage from up up to two of your security cameras simultaneously. Protect America offers flexible monitoring options for nearly every budget. Home security monitoring can be conducted via landline (least expensive), broadband, and cellular communication. Few home security companies provide all three monitoring channels

Protect America comes highly recommended by its customers. Customers who left reviews on our site have been boasting about Protect America’s customer service. They also note that Protect America’s do-it-yourself system, which is shipped right to your door, is very easy to install. Protect America has simplified the self-installation process with 24/7 support and a collection of online video tutorials. Protect America serves customers in all 50 states, while many of its competitors have a much more limited national reach.

The Bad

  • Lengthy 36-Month Contract
  • Cancellation Policy
  • $79 Restocking Fee
  • Video Streaming Not Available on Landline Monitoring

One thing that we didn’t like about Protect America is its 36-month contract and its cancellation policy. Other home security companies offer their services with much shorter contracts or no contracts at all. And if it so happens that you cancel Protect America’s service, you will be required to pay 100% of the remaining balance of your contract. Other home security companies only require you to pay a percentage of the remaining balance (some as low as 20%). Paying the full balance can end up costing you hundreds of dollars if you haven’t been on the contract very long.

New customers have only 14 days from the date their package was shipped to return their equipment without being bound to the 36-month contract. Meanwhile, other companies give customers a 30-day risk-free trial. Even if you decide to return the package within the 14-day period, you will be charged a $79 restocking fee, so it’s very important to inspect the terms of your contract before signing. And while live and recorded video streaming is available on Protect America’s broadband and cellular monitoring options, it is not available with landline monitoring, meaning customers will need to pay extra for this important feature.

Customers don’t like the 36-month contract either, and have reported several issues revolving around the contract. Other customers complained that Protect America’s equipment was not functioning properly, specifically sensors triggering false alarms.

The Bottom Line

Based on our research, you likely won’t find a more affordable home security company than Protect America. It is a solid home security company with packages starting at only $19.99 per month and no upfront or installation costs. Protect America’s lifetime equipment warranty is a special feature that few other home security companies can match. But if you are looking to hire a company to professionally install your home security system than Protect America is not for you. Protect America’s 36-month contract and cancellation policy may deter you from purchasing its service, but given the high volume of positive user reviews praising Protect America’s customer service, it’s easy to understand why most of Protect America’s customers renew their contracts more than once. Protect America is a great choice for those looking for the self-install system with both the most equipment, and the least amount of upfront costs.

Section 1

Customer may cancel this Agreement by returning the Equipment within fourteen (14) days of the initial shipment date from PAI to Customer. The return package must be postmarked within 14 days of the original shipment date and returned postage paid to Protect America, Inc., 3800 Quick Hill Road, Building 1-100, Austin, Texas 78728. This Agreement will not be cancelled until the returned equipment is received at Protect America, Inc. Customer shall be required to provide proof of delivery if requested. A $79.00 restocking fee, debited from Customer’s account submitted as part of this Agreement, shall be assessed on all returns.

Why it’s important

You have 14 days to cancel the agreement.  The equipment package must be postmarked within 14 days of the original shipment date.  Also, there will be a $79 restocking fee.

Section 5

Assignees / Contractors. PAI shall have the right to assign this Agreement to any other person, firm, corporation or entity without notice to Customer and shall have the further right to subcontract any monitoring service or other services which it may perform. Customer acknowledges this Agreement, and particularly those paragraphs relating to PAI’s maximum liability, third party indemnification and warranty limitations, inure to the benefit of and are applicable to any assignees or subcontractors (including Monitoring Facility and Collection Agency) with the same force and effect as they bind Customer to PAI. Customer may not assign Customer’s rights under this Agreement without PAI’s written consent.

Why it’s important

Protect America can give a contractual agreement to any other corporation or third party without noticing the customer.  If the agreement is given to another entity it still has the same force and effect that it would have with Protect America.

Section 6

Limitation of Liability. CUSTOMER UNDERSTANDS THAT PAI IS NOT AN INSURER OF THE SAFETY OF CUSTOMER OR ANY PROPERTY. CUSTOMER AGREES TO OBTAIN, AT CUSTOMER’S SOLE COST AND EXPENSE, ANY INSURANCE COVERAGE CUSTOMER DESIRES TO HAVE TO INSURE AGAINST PERSONAL INJURY, PROPERTY LOSS OR DAMAGES AT THE PREMISES WHERE THE EQUIPMENT IS LOCATED. PAI SHALL NOT BE LIABLE FOR LOSS OR DAMAGE, RISK, INJURY, DEATH OR EFFECTS OF ANY HAZARD OR EVENT, PROPERTY LOSS OR DAMAGE DUE DIRECTLY OR INDIRECTLY TO ANY FAILURE TO DETECT OR AVERT AN OCCURRENCE OF AN EVENT THAT THE SERVICE IS DESIGNED TO DETECT OR AVERT.

Why it’s important

Protect America is not an insurer of property or safety of customer and does not provide any guarantee of such.  It is the home owner’s job to obtain insurance and maintain coverage against personal injury, property loss, and damages. 

Section 9.1

If Customer defaults with respect to payment of Monthly Monitoring Fees more than two (2) times in any calendar year, or monthly monitoring fee becomes sixty (60) days past due, then Customer agrees that PAI may terminate service and the remaining applicable balance of the Agreement will be immediately due and payable. PAI may draft Customer’s account for the entire remaining balance, disconnect monitoring with prior notice or require Customer to pay yearly in advance for services. In addition, Customer agrees PAI will have no liability if disconnection occurs due to a past due balance or otherwise.

Why it’s important

If a customer misses at least two monthly payments and becomes sixty days past due, then Protect America can cancel the agreement and requires customers to pay the remaining monitoring balance.  

Section 9.2

PAI may suspend or cancel this Agreement, without notice and without liability or penalty in the event the Monitoring Facility, the communications facilities connecting Customer’s location to the Monitoring Facility, or other equipment are destroyed by fire, catastrophe or by any other means, or are so substantially damaged that it is impractical to continue service; or in the event that PAI is unable to either secure or retain the connections or privileges necessary for the transmission of signals between Customer’s location and the Monitoring Facility and the law enforcement agency or other emergency contacts for any reason or cause whatsoever. PAI assumes no liability for the interruption of the service due to any cause and PAI will not be required to supply the Service to Customer while interruption of the Service for any cause continues and Customer is not entitled to any refund or credit of any charges for such interruption of service.

Why it’s important

If for some reason the connection to the home security system becomes lost or unable to maintain, Protect American can cancel the agreement without liability or penalty.  They are not responsible for any lost connect or interruption of service due to events out of their hands.

The Good

Protect America (PA) offers a basic home automation package that is ran through the home security control panel.  The home automation equipment adds wireless control to everyday household tasks such as turning lights off and on and controlling various appliances, it can even lock and unlock the front door.  All of this equipment is able to function together through Z-Wave technology, which is the most widely recognized standard for home automation.  Also, the system is a self-install product, meaning the home owner can install the new equipment at their convenience.

After a customer purchases a security system and decides to further their remote access by including home automation they can choose to either purchase the pieces separately (which give the home owner full ownership of the equipment) or lease a set of equipment which costs the home owner zero money down (through this option PA maintains the rights to the equipment).  The choice to buy or lease is a nice option which many home security companies do not provide.  With either route the following options are available:

  • keychain remotes
  • appliance module (for controlling non-PA equipment)
  • indoor siren
  • freeze sensor (for monitoring the temperature of the plumbing system)
  • flood sensor
  • door sensors
  • email and text notifications

The Bad

If you choose to go with the basic home automation package for zero money down this package does not include as much equipment as most home automation packages provided by other companies.  For example, in their “free” offer they only include 1 appliance module, 1 indoor siren, 1 freeze sensor, and 1 flood sensor.  For anything else you must pay extra.  Most home automation packages include at least one video camera and a video monitoring system, however, PA customers must pay an extra $199 for the camera and an extra $10 a month for monitoring.

The Bottom Line

Protect America provides a basic home automation package for nothing down, which is a nice extra feature if you already own a home security system through them.  However, if you want extra features such as door control and video monitoring it costs extra and can add up quickly.  We suggest you discuss package options with a Protect America representative to determine if their home automation system is right for you.

Security System Overview

Protect America began offering the Simon XTi which is a better, more modern control panel than the Simon XT which you can see below. You’ll only be able to take advantage of the Simon XTi with a Silver package and above as well as broadband and cellular monitoring.

Simon Xti

Protect America also offers a wireless and easy-to-install system called the Simon XT. Some of the unique upgrades featured in the Simon XT system include: compact design, LCD display, more wireless zones, and an event history log. One key feature that is important to note is the built in voice dialer. When certain system events occur, like triggered sensors, the alarm will call any phone you choose to alert you with a voice message. Here’s what you get with the Protect America Gold Security Package (free*):

  • 100% wireless system.  Easy to install with no drilling required
  • Simon XT control panel
  • 12 door/window sensors
  • 1 motion detector
  • 3 security stickers
  • 1 security yard sign
  • Owner’s manual
  • Free exclusive interactive monitoring app for smartphones
  • 100% Lifetime warranty on every piece of your system

The Simon XT:

The Simon XT should be placed where it is easily accessible. The Simon XT allows users to call for help (emergency responders), arm/disarm your system, and control the functionality. The Simon XT has the ability to control up to 40 security equipment controls (including sensors and home automation functions). The Simon XT is basically the brain of the Protect America security system, and it allows you to control all features and equipment.

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The Simon XT Touchscreen allows you to voice commands and offers a a substitute for when you cannot check the main control panel.

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Video Surveillance Cameras:

Users will want to place Protect America’s video surveillance cameras in high traffic areas, like by door entries/exists and hallways. Protect America enables users to view the video surveillance through their “Smart Connect App.” Live footage from the camera can be viewed at anytime from anywhere as long as they have WiFi connection. The video is high quality and can be easily accessed.

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Mini Pin Pad/Talking Wireless Keypad:

The Mini Pin Pad is not necessary, but it does add a level of security in the event of an emergency. These pin pads allow you to call for help and alert the authorities/responders. These pin pads also allow home owners to alarm and disarm the security system by typing in a personalized code. The pin pad allows for additional convenience and ensure the security system is armed when it needs to be.

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The talking wireless keypad has the same functions as the mini pin pad, meaning it can arm, disarm, and send emergency signals to the authorities. It allows you to communicate and can mounted on your wall.

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Sensors:

Protect America offers several different types of sensors. They have the door and window sensors which detect whenever the door or window is opened. The Protect America door and window sensors are wireless micro sensors which means they do not have to be plugged into your wall and are hidden out of the way. It is advised that customers place a sensor on every door and window for optimum security.

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Protect America also has a garage door sensor. There can be several thousands of dollars stored in garages, which means it is critically important to protect it. Keep your cars, bikes, tools, and other items stored in your garage safe by installing a garage door sensor. These sensors are mounted on the inside of your garage door.

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There is also the option to install motion detectors. These motion detectors are easy to install, and they detect both heath and movement within a 25 foot range in a 90 degree arc. They can be installed in the corners of rooms, and it is recommended to put these in high traffic areas in your home.

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Lastly there is the Glass Break Sensor that is to be mounted in an open space near windows or glass doors that you would like to secure.

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Protect America offers some of the latest and most advanced technology on the market. Since Protect America allows their customers to customize their home security system to fit their home, it provides a high level of security that ensures your home and family’s safety. For a low monthly monitoring fee, Protect America’s security system will secure your home’s vulnerabilities.

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1,246 Protect America Reviews

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  1. User Score
    0
    September 23rd, 2016 Sarasota, FL
    2 people found this review helpful!
    They are horrible, only accept e billing, equipment is failing, and they are rude.
    Read More
  2. User Score
    1
    September 20th, 2016 Athens, AL
    1 people found this review helpful!
    Totally false advertising. The rate for my home is not 19.99 locked in. $42/month with $110 upfront.
    Read More
  3. User Score
    0
    September 16th, 2016 Boston, MA
    5 people found this review helpful!
    This company is horrible. I have tried to suspend service since my home was under construction and I wasn’t staying there. They gave me 3 months, and then started charging me. I was told I needed to pay out my contract. I requested cancellation and they said they would do it after the contract was over. They didn’t. They told me I needed to request cancellation in writing but customer service won’t give me the email address.
    Read More
  4. User Score
    10
    September 16th, 2016 Marietta, GA
    0 people found this review helpful!
    the young lady Bushra Bashir was great and gave me plenty of time to install all of the sensors and wads very helpfull with actatvation. thank you vert much.
    Read More
  5. User Score
    0
    September 15th, 2016 Houston, TX
    12 people found this review helpful!
    This company is awful. My old apartment got broken into in 2013. My dad insisted that I needed some type of security system at home. He decided to go with Protect America and it was fine and dandy until I moved out of my complex.

    My father passed away in 2014 and I moved out of my apartment complex shortly after that. I tried to contact someone from Protect America to cancel their services because I moved to a more secure apartment complex. They told me that I cannot cancel their services because my father signed a contract. I told them that my father passed away and I have never seen a contract with Protect America. I asked them if there was a way for me to access my father’s account and they told me that he is the only person allowed to access our account. How is he supposed to access the account if he’s already deceased?! When I asked them that, they offered to transfer the services to my new apartment. I refused because there was no point in using their services. They kept insisting about the contract that my father signed so I requested them to email this said contract because I never signed it an I’m supposed to be the secondary account holder who has never seen a contract by them. I waited for the email and nothing for several months.

    We called their office on several occasions in 2015 informing them that my father passed away in 2014, and that my previous apartment was already vacated in July 2015. Sad to say, all of the Customer Service Representatives we talked to simply ignored our requests. It pains us that we paid a total of $520.52 from July 2015-July 2016 (13 months) when we have been trying to request Protect America to cancel their services since June of last year (2015).

    My mother and I spoke to Ashley with Cancellations on July 7, 2016 to cancel our account AGAIN. She said to send her a copy of my father’s death certificate and an email regarding our conversation. We complied and I have not heard anything from her since we talked on the phone. I’m still getting billed by them and the City of Houston is still asking for the permit for this security system that I have never used since 2014. We had to dispute the automatic payments and I kept getting late notices.

    I chatted with Jenny the other night and she said that there was no email received about my cancellation. She told me that a supervisor will contact me immediately before 5 yesterday. Nothing.

    I called and spoke to Zeph today and he said the according to their records, Ashley has received our email and he’s going to make sure Ashley contacts me as soon as possible. He sounds like he is the only person in the company who really cares about their customers. As for Ashley contacting me, we’ll see about that.

    I’m honestly sick and tired of having to repeat myself to them and I’m sick and tired of them promising to complete something and failing to. I have already started the process of reporting Protect America to the BBB and the FTC. If you have any complaints towards them, I encourage you to do the same.

    Read More
  6. User Score
    2
    September 13th, 2016 Carlsbad, CA
    3 people found this review helpful!
    Read More
  7. User Score
    0
    September 13th, 2016 Toms River, NJ
    7 people found this review helpful!
    I had a 3 year contract with Protect America. I used the service and equipment which was so-so at best for 1 year. My request to cancel was denied, fair enough there was a contract. So I paid for 2 years of nothing. I had to call several times for information on how to cancel. Each time they want to sell you more, or just hang up on you.Once I was told someone would have to call me back..no one did. Finally I called asked what was remaining in the contract I was told send an email within 30 days. I paid a one time payment of $87.98 and sent an cancellation request email. I received a confirmation email confirming cancellation. After that I got two CC Charges of $43.99, One was reversed. I then got a postcard saying I owed money. I called and was told never mind. I never authorized these charges I was told on a recorded line I owed nothing more. When I got my card statement and found out this happened I called Protect America I was basically told “to bad”. Went I told them I would call the credit card about the unauthorized charges I was told I can do that but still would owe the money which would include collections. I asked for a supervisor. I was told there was none and someone named “Shannon” would call me back….still waiting. After 3 years of paying for something I never used because of their junk equipment and terrible service I dislike being bilked for more money and treated like a piece of trash. Nothing you say to this company matters other then taking more money from you for and their matter-of-fact, to bad for you attitude on the phone makes it worse! Use a REAL alarm company with professional installation, monitoring and costumer service. I wish I did it wold have been worth the additional money!
    Read More
  8. User Score
    0
    September 12th, 2016 Baltimore, MD
    3 people found this review helpful!
    I Wouldn’t recommend this security system to my worst enemy. There’s a lot of false alarm and several times they never call me to check up on the alarm that was set off. I’ve been with them for about 4 years now. I’m currently in a financial bind and I have to sell my home. I tried to get the buyer to purchase the equipments with no luck. I’m also have a mental illness and currently not working I asked if I can break the correct due to the fact that I’m permanent disability and. I no longer live there and I will be moving in with my mother, they informed me that I’m still responsible for the payments even though I no longer live there. They have no compasion towards anyone’s illness of financial situation. So if plan on finding yourself in an unforeseen situation, think twice before dealing with this alarm company.
    Read More
  9. User Score
    0
    September 10th, 2016 Pittsburg, CA
    7 people found this review helpful!
    They do not do price match guarantee. They require you to sign up for thier service then get an “untampered” PDF showing a lower monthly fee to reduce the monthly rate to match ATT who also has1 yr less contract (I hate ATT due to bad Internet and a TV experience which I paid a fee to get out of). They basically called me a liar several times “not calling you a liar, but.” I told them to feel free to call ATT so they will believe me and they don’t do that. They want to sucker you into getting the service then charge you if you want to cancel when they won’t match the other price. $19.99 is for an outdated landline service with one door monitor that is no protection at all. Let’s let everyone know the truth, it’s $44.95 a month for real protection offered by everyone else.
    Read More
  10. User Score
    0
    September 8th, 2016 Sylva, NC
    3 people found this review helpful!
    This company is terrible. Do not use them.
    Read More
  11. User Score
    10
    September 8th, 2016 Lexington, VA
    4 people found this review helpful!
    Used live chat and everything was simple and perfect..easy peasy!
    Read More
  12. User Score
    0
    September 8th, 2016 Burnsville, NC
    6 people found this review helpful!
    What an awful company to do business with. If I could cancel the contract without paying a penalty fee i would. Bought the equipment was called everyday, two or three times a day to install it. Kept telling them it was a new house that I had not received yet, still kept calling, then they started billing me without the system even being installed yet. Do not recommend them at all.
    Read More
  13. User Score
    9
    September 7th, 2016 Park Forest, IL
    5 people found this review helpful!
    I have been a Protect America customer for 5 years. Although I did not renew my contract, I continue as a month to month customer. The products are top quality, and the service is excellent. Whenever I have had a problem, or needed to replace a system component, it was taken care of immediately. I Highly recommend Protect America.
    Read More
  14. User Score
    0
    September 7th, 2016 Rochester, MI
    8 people found this review helpful!
    8/5 – Purchased service as a gift; 8/12 – Cancelled service. Rep said not a problem as it was within 14 day cancellation period. No restocking fee to be charged as equipment was a pick up and we did not yet pick it up. Told to expect refund which never came. 8/22 – Followed up. Rep apologized, confirmed refund due, no restocking fee and would receive email within 1-2 days stating refund initiated. Never received. 8/25 – Rep confirmed cancellation and that refund was due; no restocking fee; gave me conf #. Could not explain why refund had not yet been initiated. 9/5 – Still no refund or email AND now received charge for September for service that I don’t have. Quincy said it was a ‘clerical error’ (3 times??). Insisted he send me an email summarizing situation and specifically stating I would be receiving 2 refunds of $45.45 each. Instead, sent generic email merely stating service was cancelled in Sept. Like the 3 reps before him, Quincy assures me I will get my refund. So, now I continue waiting for what should have been a very simple transaction to be completed. As I wait, I ponder the question: WHO WILL PROTECT YOU FROM PROTECT AMERICA???
    Read More
  15. User Score
    3
    September 6th, 2016 Saint Louis, MO
    4 people found this review helpful!
    The service is horrible. Someone broke into my home and stole my things. The alarm has no signal due to the box being broke and the company did not know. Its no telling how long the alarm has not being operating properly. This company do not monitor your home at all.
    Read More
  16. User Score
    1
    September 6th, 2016 New York, NY
    3 people found this review helpful!
    Poor salesman technique. When I told Rico that I was looking into pricing and how the system works, he told me that usually when people put it off to think about it, they end up being burglarized. It almost sounded like a threat. I regret contacting Protect America and giving them address. I feel more vulnerable now, because I don’t know what kind of creeps may be targeting my home.
    Read More
  17. User Score
    0
    September 6th, 2016 Perryton, TX
    8 people found this review helpful!
    We have had nothing but trouble with our service purchase alarms were going off while we were not home and we know this from all the alerts on the app. As ouregards oldest son comes home from school the alarms are still going off and the panel was on the floor and someone was inot our house! When we talked to the company they said they canceled dispatch because they were running a test on the system. And we were told that theIran policy is to contact the home owners and let them know they were running test but that did not follow protocol. They want we to pay the past due balance for 4 months when out system hasn’t work if called and done what I was told to do to fix the system and spent hours on the phone and at the end they say ok your system should be working and it doesn’t every time I called they tell me something else is wrong with the equipment and they have to send me something different and yet my system still isn’t working. They say they don’t have any note where I have called and complained but I have every month!! They don’t want to protect anyone they just want money!!! Stay away from this company!! They a are nothing but crooks!++
    Read More
  18. User Score
    10
    September 5th, 2016 Dekalb, IL
    1 people found this review helpful!
    Fast and very easy to fix an account problem
    Read More
  19. User Score
    10
    September 3rd, 2016 Ogden, UT
    1 people found this review helpful!
    Couldn’t get through by phone so I used your live help. Worked really well customer service reps were both very friendly and patient.
    Read More
  20. User Score
    10
    September 3rd, 2016 Libertyville, IL
    1 people found this review helpful!
    I recently purchased a Protect America system which had over 12 sensors for the doors and windows, 1 motion sensor for the den, and 1 live feed camera for the kitchen. I have been thrilled with the system concerning its price and features. The (2) remotes are a nice addition to the package. I love the ability to view the live feed from my cell phone, or a computer connection. Overall I am thrilled with the price of the service and the ease of installation. I look forward to being a client of Protect America and maybe a vendor being I am a licensed contractor. The ease of installation is also a great plus being you have no wiring which has to be performed. I would recommend this system to anyone in the market for a home alarm system.
    Read More

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Our Score
9.4
User Score
8.6
Rank this Company

Ratings Breakdown

Price

Monthly Price (Copper package)
$19.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

10/10 = BEST
10/10

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay balance

Monitoring

Response Time
Fast

Time in Business

Total # of years
22 Years

A

Customer Support

Good, Bad, Limited
Good

SDM Rank

Top 100 Company Rank
15

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
1,246
Our Score
9.4
User Score
8.6
Rank this Company

Ratings Breakdown

Price

Monthly Price (Copper package)
$19.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

10/10 = BEST
10/10

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay balance

Monitoring

Response Time
Fast

Time in Business

Total # of years
22 Years

A

Customer Support

Good, Bad, Limited
Good

SDM Rank

Top 100 Company Rank
15

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
1,246