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#1
Protect_America

Protect America

Free equipment and $0 in up-front costs

Our Score
9.4
User Score
8.5

Or By Phone: 1-(844) 946-8378

Our Score
9.4
User Score
8.5
Rank this Company
Ratings Breakdown

Price

Monthly Price (Copper package)
$19.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

10/10 = BEST
10/10

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay balance

Monitoring

Response Time
Fast

Time in Business

Total # of years
22 Years

A

Customer Support

Good, Bad, Limited
Good

SDM Rank

Top 100 Company Rank
15

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
781

This Review is maintained by

Review Last Updated: February 8, 2016

Company Awards / Certifications
  • #1 Choice Overall Besty Award 2014
  • #1 Choice Overall Besty Award 2013
  • Ranked 13th in Top 100 Home Security Companies in SDM Magazine 2012
  • Consumers Digest Best Buy 2012
  • Consumers Digest Best Buy 2011
  • Consumers Digest Best Buy 2010
  • Consumers Digest Best Buy 2009
  • Consumers Digest Best Buy 2008
Protect America has been serving customers from coast to coast, in all 50 states for over 20 years. They have become one of the largest home security companies in the country, ranking in the Top 15 in the home security industry, and servicing over 500,000 families nationwide.  With their average customer staying with them for over 8 years, they are one of the few companies that do not sell their customers accounts to other companies after a short period of time.
Screen Shot 2014-07-07 at 11.59.36 AMScreen Shot 2015-05-05 at 3.54.38 PM

Security System Overview

Protect America utilizes a wireless and easy-to-install system called the Simon XT. Some of the unique upgrades featured in the Simon XT system include: compact design, LCD display, more wireless zones, and an event history log. One key feature that is important to note is the built in voice dialer. When certain system events occur, like triggered sensors, the alarm will call any phone you choose to alert you with a voice message. Here’s what you get with the Protect America Gold Security Package (free*):

  • 100% wireless system.  Easy to install with no drilling required
  • Simon XT control panel
  • 12 door/window sensors
  • 1 motion detector
  • 3 security stickers
  • 1 security yard sign
  • Owner’s manual
  • Free exclusive interactive monitoring app for smartphones
  • 100% Lifetime warranty on every piece of your system

The Good

Simply put, Protect America is the best alarm company out there.  Protect America is our #1 choice, and staff pick in the home security industry.  One of the best selling points of Protect America is the fact that they have been in operation for over two decades and their $0 up front costs. With no door-to-door salesmen, or installers with associated costly fees, Protect America revolutionized the industry when they introduced the easy-to-install, customized home security system in a box, which is shipped right to your door.  Since then, they have only improved on a model that is growing in popularity among homeowners that want a DIY option.

They also have a robust support system that includes everything from 24/7 phone support, to online video tutorials on YouTube. Interactive video home security services is another key feature included in Protect America’s services.  The video equipment they offer is cutting edge and simple to operate making it a high-quality video security option.  The best part about it is perhaps how it ties into their software so you can actually control the left, right, up, and down movements on your camera right from your phone!  You can easily check in at home anytime of day and from anywhere, just log in with your laptop and view your cameras. This is worth its weight in gold when you’re on vacation, have an elderly family member, or are checking in on a babysitter. They give customers the option to start small with 3 sensors and steadily upgrade to their higher package with more sensors and home surveillance video options. Protect America’s monitoring services are competitively priced. Each package has it’s own monitoring fees catering to different price points. Here’s what you get:

  • 100% wireless system.  Easy to install with no drilling required
  • More free alarm equipment than any other company
  • They never sell your account to another security, or monitoring company
  • Interactive video surveillance services options
  • Can monitor pre-existing home alarm systems
  • Free exclusive interactive monitoring app for smartphones
  • Interactive cellular monitoring.  No LAN line required
  • You own your security system. Moving to a new home is easy with free relocation kit
  • 100% Lifetime warranty on every piece of your system

The BHSC experts recommend the Protect America system for the following reasons:

  1. No up-front costs.
  2. DIY wireless installation
  3. Mobile friendly
  4. Quality equipment and monitoring
  5. Helpful customer service department

The Bad

One of the drawbacks of Protect America is the contract flexibility, and that reflects in their BBB rating.  While Protect America does have an A score, the BBB identified the following patterns of complaints: “Consumers complaints allege the they were unaware of the auto renew provisions and cancelation policies in their contract with Protect America. Since then, Protect America has responded by stating that they have implemented a quality assurance department to monitor and ensure professionalism and accuracy of each sale.” We reached out to Protect America concerning this, and they informed us that they moved years ago to a month-to-month contract once the original contract term expires.  They also told us that the average customer stays with them for over 8 years!  That says a lot about their customers’ satisfaction, so we asked for them to verify.  Within a few days they did indeed prove this by sending us the documentation.  Very impressive. In addition, Protect America has received 395 complaints on the BBB during the last 12-months. All 395 complaints have been closed and it’s important to note Protect America has over 130,000 monthly customers making the 395 complaints .3% of their customer base.

The Bottom Line

You won’t find a better deal out there than what Protect America offers.  They are a solid choice for homeowners seeking security and monitoring from a company who has been in the industry a long time, and stands behind their equipment with lifetime warranties.  They have built a trusted brand, phenomenal customer service, a great reputation, and a system in every home with $0 up front cost.  They are a great choice for those looking for a self install system with the most equipment, and the least amount of up-front costs. Visit their site today!

Section 1

Customer may cancel this Agreement by returning the Equipment within fourteen (14) days of the initial shipment date from PAI to Customer. The return package must be postmarked within 14 days of the original shipment date and returned postage paid to Protect America, Inc., 3800 Quick Hill Road, Building 1-100, Austin, Texas 78728. This Agreement will not be cancelled until the returned equipment is received at Protect America, Inc. Customer shall be required to provide proof of delivery if requested. A $79.00 restocking fee, debited from Customer’s account submitted as part of this Agreement, shall be assessed on all returns.

Why it’s important

You have 14 days to cancel the agreement.  The equipment package must be postmarked within 14 days of the original shipment date.  Also, there will be a $79 restocking fee.

Section 5

Assignees / Contractors. PAI shall have the right to assign this Agreement to any other person, firm, corporation or entity without notice to Customer and shall have the further right to subcontract any monitoring service or other services which it may perform. Customer acknowledges this Agreement, and particularly those paragraphs relating to PAI’s maximum liability, third party indemnification and warranty limitations, inure to the benefit of and are applicable to any assignees or subcontractors (including Monitoring Facility and Collection Agency) with the same force and effect as they bind Customer to PAI. Customer may not assign Customer’s rights under this Agreement without PAI’s written consent.

Why it’s important

Protect America can give a contractual agreement to any other corporation or third party without noticing the customer.  If the agreement is given to another entity it still has the same force and effect that it would have with Protect America.

Section 6

Limitation of Liability. CUSTOMER UNDERSTANDS THAT PAI IS NOT AN INSURER OF THE SAFETY OF CUSTOMER OR ANY PROPERTY. CUSTOMER AGREES TO OBTAIN, AT CUSTOMER’S SOLE COST AND EXPENSE, ANY INSURANCE COVERAGE CUSTOMER DESIRES TO HAVE TO INSURE AGAINST PERSONAL INJURY, PROPERTY LOSS OR DAMAGES AT THE PREMISES WHERE THE EQUIPMENT IS LOCATED. PAI SHALL NOT BE LIABLE FOR LOSS OR DAMAGE, RISK, INJURY, DEATH OR EFFECTS OF ANY HAZARD OR EVENT, PROPERTY LOSS OR DAMAGE DUE DIRECTLY OR INDIRECTLY TO ANY FAILURE TO DETECT OR AVERT AN OCCURRENCE OF AN EVENT THAT THE SERVICE IS DESIGNED TO DETECT OR AVERT.

Why it’s important

Protect America is not an insurer of property or safety of customer and does not provide any guarantee of such.  It is the home owner’s job to obtain insurance and maintain coverage against personal injury, property loss, and damages. 

Section 9.1

If Customer defaults with respect to payment of Monthly Monitoring Fees more than two (2) times in any calendar year, or monthly monitoring fee becomes sixty (60) days past due, then Customer agrees that PAI may terminate service and the remaining applicable balance of the Agreement will be immediately due and payable. PAI may draft Customer’s account for the entire remaining balance, disconnect monitoring with prior notice or require Customer to pay yearly in advance for services. In addition, Customer agrees PAI will have no liability if disconnection occurs due to a past due balance or otherwise.

Why it’s important

If a customer misses at least two monthly payments and becomes sixty days past due, then Protect America can cancel the agreement and requires customers to pay the remaining monitoring balance.  

Section 9.2

PAI may suspend or cancel this Agreement, without notice and without liability or penalty in the event the Monitoring Facility, the communications facilities connecting Customer’s location to the Monitoring Facility, or other equipment are destroyed by fire, catastrophe or by any other means, or are so substantially damaged that it is impractical to continue service; or in the event that PAI is unable to either secure or retain the connections or privileges necessary for the transmission of signals between Customer’s location and the Monitoring Facility and the law enforcement agency or other emergency contacts for any reason or cause whatsoever. PAI assumes no liability for the interruption of the service due to any cause and PAI will not be required to supply the Service to Customer while interruption of the Service for any cause continues and Customer is not entitled to any refund or credit of any charges for such interruption of service.

Why it’s important

If for some reason the connection to the home security system becomes lost or unable to maintain, Protect American can cancel the agreement without liability or penalty.  They are not responsible for any lost connect or interruption of service due to events out of their hands.

The Good

Protect America (PA) offers a basic home automation package that is ran through the home security control panel.  The home automation equipment adds wireless control to everyday household tasks such as turning lights off and on and controlling various appliances, it can even lock and unlock the front door.  All of this equipment is able to function together through Z-Wave technology, which is the most widely recognized standard for home automation.  Also, the system is a self-install product, meaning the home owner can install the new equipment at their convenience.

After a customer purchases a security system and decides to further their remote access by including home automation they can choose to either purchase the pieces separately (which give the home owner full ownership of the equipment) or lease a set of equipment which costs the home owner zero money down (through this option PA maintains the rights to the equipment).  The choice to buy or lease is a nice option which many home security companies do not provide.  With either route the following options are available:

  • keychain remotes
  • appliance module (for controlling non-PA equipment)
  • indoor siren
  • freeze sensor (for monitoring the temperature of the plumbing system)
  • flood sensor
  • door sensors
  • email and text notifications

The Bad

If you choose to go with the basic home automation package for zero money down this package does not include as much equipment as most home automation packages provided by other companies.  For example, in their “free” offer they only include 1 appliance module, 1 indoor siren, 1 freeze sensor, and 1 flood sensor.  For anything else you must pay extra.  Most home automation packages include at least one video camera and a video monitoring system, however, PA customers must pay an extra $199 for the camera and an extra $10 a month for monitoring.

The Bottom Line

Protect America provides a basic home automation package for nothing down, which is a nice extra feature if you already own a home security system through them.  However, if you want extra features such as door control and video monitoring it costs extra and can add up quickly.  We suggest you discuss package options with a Protect America representative to determine if their home automation system is right for you.

Year Monthly Revenue Customers Gross Rev. ($mil) Full Time Employees
2012 $4,574,200 131,010 $52.9 330
2011 $4,104,600 124,166 $48.8 300
2010 $3,814,200 151,284 $45,7 na
2009 $3,609,100 114,855 $43.3 na

Taken from sdmmag.com. Protect America is currently ranked #15 out of the top 100 companies.

The Simon XT:

The Simon XT should be placed where it is easily accessible. The Simon XT allows users to call for help (emergency responders), arm/disarm your system, and control the functionality. The Simon XT has the ability to control up to 40 security equipment controls (including sensors and home automation functions). The Simon XT is basically the brain of the Protect America security system, and it allows you to control all features and equipment.

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The Simon XT Touchscreen allows you to voice commands and offers a a substitute for when you cannot check the main control panel.

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Video Surveillance Cameras:

Users will want to place Protect America’s video surveillance cameras in high traffic areas, like by door entries/exists and hallways. Protect America enables users to view the video surveillance through their “Smart Connect App.” Live footage from the camera can be viewed at anytime from anywhere as long as they have WiFi connection. The video is high quality and can be easily accessed.

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Mini Pin Pad/Talking Wireless Keypad:

The Mini Pin Pad is not necessary, but it does add a level of security in the event of an emergency. These pin pads allow you to call for help and alert the authorities/responders. These pin pads also allow home owners to alarm and disarm the security system by typing in a personalized code. The pin pad allows for additional convenience and ensure the security system is armed when it needs to be.

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The talking wireless keypad has the same functions as the mini pin pad, meaning it can arm, disarm, and send emergency signals to the authorities. It allows you to communicate and can mounted on your wall.

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Sensors:

Protect America offers several different types of sensors. They have the door and window sensors which detect whenever the door or window is opened. The Protect America door and window sensors are wireless micro sensors which means they do not have to be plugged into your wall and are hidden out of the way. It is advised that customers place a sensor on every door and window for optimum security.

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Protect America also has a garage door sensor. There can be several thousands of dollars stored in garages, which means it is critically important to protect it. Keep your cars, bikes, tools, and other items stored in your garage safe by installing a garage door sensor. These sensors are mounted on the inside of your garage door.

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There is also the option to install motion detectors. These motion detectors are easy to install, and they detect both heath and movement within a 25 foot range in a 90 degree arc. They can be installed in the corners of rooms, and it is recommended to put these in high traffic areas in your home.

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Lastly there is the Glass Break Sensor that is to be mounted in an open space near windows or glass doors that you would like to secure.

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Protect America offers some of the latest and most advanced technology on the market. Since Protect America allows their customers to customize their home security system to fit their home, it provides a high level of security that ensures your home and family’s safety. For a low monthly monitoring fee, Protect America’s security system will secure your home’s vulnerabilities.

Are there any inaccuracies in this review? We take accuracy very seriously and would love your feedback. Visit our Request Reconsideration page and send us your feedback today!

1-(844) 946-8378

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781 Protect America Reviews

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  1. User Score
    10
    February 9th, 2016
    4 people found this review helpful!
    Ran a system test using live chat, all worked perfectly and the chat operator was patient and very helpful….nice work!
  2. User Score
    10
    February 9th, 2016
    5 people found this review helpful!
    Linda was amazing. She helped me log in my protect america, my protect america and she helped me remove a few sensors i wasn’t using anymore… She was wonderful!
  3. User Score
    10
    February 7th, 2016
    4 people found this review helpful!
    I believe this individual was able to answer everyone of my questions, I was able to learn what was active and not in the old manual. She sent me a new one which I trust I can work with further on my own, and I purchased immediately new equipment. Touch back and forth but an excellent experience, Milton
  4. User Score
    10
    February 6th, 2016
    4 people found this review helpful!
    sales and support team have taken care of business. system is working fine and my WIFE is happy. they were very eager to “get it done.” more support is always better than less.
  5. User Score
    0
    February 5th, 2016
    2 people found this review helpful!
    Fulfilled my 3 year contract, and Protect America was not helpful when I wanted to cancel. No responses by emails, or returned calls by voice message. In three years, I never received any phone calls for follow-up or customer service. They trick you at the end of your term of 36 months, make sure you cancel within 60 days or they charge you an extra month. Very pricey for what you get. Shop around. There are better companies that will not deceive you, and FYI. They are not a BBB business.
  6. User Score
    10
    February 4th, 2016
    7 people found this review helpful!
    Our original salesperson was fantastic in trying to get us the appropriate coverage without overselling and was VERY friendly, low-pressure and knowledgeable! But even then after moving into our home and noticing some unprotected break in potential areas, I decided I wanted to beef up our security! I logged onto the Protect America chat and spoke with Rykell who was very patient and helpful. I went with Protect America because I was impressed with their customer service and I am happy I did!
  7. User Score
    10
    February 4th, 2016
    4 people found this review helpful!
    Jenny was extremely efficient and courteous with helping me update my billing information. Mostly, I am very appreciative for the evening availability to handle this task online.
  8. User Score
    10
    February 3rd, 2016
    4 people found this review helpful!
    Jenny made it so easy to fix my problem. I was getting a sensor failure message on a new sensor that I replaced a few days ago. The error is clear and back to working.
    Thank you for livechat. Was so much quicker than waiting on the phone. :-)
  9. User Score
    10
    February 3rd, 2016
    4 people found this review helpful!
    I just got my system activated a few days ago. My experience with this company has been so awesome, right from the first sales person I spoke to (several times because I had ALOT of questions) to the person that helped with the installation. Everyone was so helpful and very patient and PLEASANT!!!!
  10. User Score
    10
    January 30th, 2016
    4 people found this review helpful!
    Your agents were very helpful and thorough on their explanations and their instructions. I felt very comfortable explaining to them our issues, and they were very knowledgeable and corteous. I give them a five stars out of five rating!
  11. User Score
    10
    January 28th, 2016
    4 people found this review helpful!
    On-line chat via email was quick, efficiant way to process my updated credit charge information. Jenny was very helpful.
  12. User Score
    8
    January 27th, 2016
    7 people found this review helpful!
    Online chat was a useful tool that the agent I spoke with was very helpful. The chat was disconnected at one point, but was re-established with the same agent. I was able to get a quote and place an order online which was very convenient.
  13. User Score
    0
    January 27th, 2016
    11 people found this review helpful!
    I signed up with Protect America back in July of 2014. Since then I had to move out of the home that I was renting and had to move into an apartment with my daughter and her husband who already have an alarm system so we cannot use this one that I have. I called customer service so that I could cancel my account with them and pay off the balance of the account. I was told that I could not do this and that I would have to continue paying my balance and then when my contract was up in July of 2017 I would have to call then to cancel otherwise my account would go into auto renewal for another year. I just want to pay off my account balance and be done with this company which I have had so many problems with upon signing up. I do not want to have to remember to call them in a year to cancel my account so that it doesn’t roll into another contracted year.
  14. User Score
    10
    January 26th, 2016
    4 people found this review helpful!
    I appreciate how user friendly the services for phone in and online are. I love the product and customer service from representatives like Rykell make deciding to continue service with Protect America very easy. Keep up the great work and Rykell deserves some recognition for going that extra mile today. Thanks.
  15. User Score
    2
    January 22nd, 2016
    3 people found this review helpful!
    With all the smart-home devices and automation …there is not mention of it interfacing with any of them *TWO BIG THUMBS DOWN*
  16. User Score
    10
    January 21st, 2016
    8 people found this review helpful!
    I waited from September 11, 2015 until !/20/16 to buy a security system for my home. Went on line and found Protect America rated best among the top security companies. No hard sell, but the 19.99 price is to connect to a landline, not a cellular system which is highly recommended. Johnnathon offered me about 10.00 off their regular price, no charge for shipping and I like a locked in rate. They go month to month, same rate after 3 years. Very easy to deal with and no payment for the equiptment they provide for you with 24/7 monitoring. Very happy I found them on line.
  17. User Score
    0
    January 20th, 2016
    22 people found this review helpful!
    I am currently a customer and have been for over 2 years but since I have found out I have cancer I called customer service and spoke to a rep that had no heart at all for my situation. I asked them to please under the circumstances of me having cancer could they please cancel my service even though I still have a year to go for contract time to elapse, but the rep did not want to hear that. They insisted that I still need their service and that even though I have cancer and could die at any moment I was still bound by a contract. I was SHOCKED and could believe what I heard. I pay monthly 51.00 dollars for the service monthly but those 51 dollars I could now use to help me with the medical bills that are pilling up due to the cancer. I am still trying to find a way out of the contract and if I do not die I will never use this company ever again. They should NOT exist in service because of the greed for the money they expressed with me. Their business need was far more important than a human being dying of cancer in need of my 51 dollars.
  18. User Score
    0
    January 19th, 2016
    21 people found this review helpful!
    We went to cancel before the trial period was up and couldn’t not get in touch with a representative. When we finally got in touch with a representative, it was too late. So I paid three years plus for a service that I never had. Spoke to them on two occasions (twice in 2014) complaining about what took place to no avail. Contract was up in November 2015. They continued to bill me and then explain to me that they automatically put me on a month to month basis. This has been a terrible experience and I cannot nor will I recommend this Protect America to anyone.
  19. User Score
    10
    January 18th, 2016
    7 people found this review helpful!
    The representative I dealt with, Gloria, was OUTSTANDING!!!!! She was very patient with me as I type very slowly and this system is new to us. She was very understanding and explained everything while taking the time to walk us through all of our questions!!!!! EXCEPTIONAL SERVICE!!!!!
  20. User Score
    10
    January 18th, 2016
    7 people found this review helpful!
    I couldn’t remember my user name or PW so couldn’t log in. Gloria helped me quickly.
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Our Score
9.4
User Score
8.5
Rank this Company
Ratings Breakdown

Price

Monthly Price (Copper package)
$19.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

10/10 = BEST
10/10

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay balance

Monitoring

Response Time
Fast

Time in Business

Total # of years
22 Years

A

Customer Support

Good, Bad, Limited
Good

SDM Rank

Top 100 Company Rank
15

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
781
Our Score
9.4
User Score
8.5
Rank this Company
Ratings Breakdown

Price

Monthly Price (Copper package)
$19.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

10/10 = BEST
10/10

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay balance

Monitoring

Response Time
Fast

Time in Business

Total # of years
22 Years

A

Customer Support

Good, Bad, Limited
Good

SDM Rank

Top 100 Company Rank
15

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
781