Best Home Security Companys

132 Companies 7,210 Real Customer Reviews

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Protect America

Free equipment (including free camera) and $35 in up-front costs

Our Score
7.8
User Score
8.6

Or By Phone:   1-(844) 946-8378

Our Score
7.8
User Score
8.6
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$43.49

Up-Front Costs

Activation, Install & Equipment
$35

Technology & Equip.

10/10 = BEST
5/10

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Fees May Apply

Time in Business

Total # of years
1992

A

Customer Support

Good, Bad, Limited
Good

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
1,540

This Review is maintained by Chase Sagum

Review Last Updated: December 7, 2016

Company Awards / Certifications

  • #1 Choice Overall Besty Award 2014
  • #1 Choice Overall Besty Award 2013
  • Ranked 13th in Top 100 Home Security Companies in SDM Magazine 2012
  • Consumers Digest Best Buy 2012
  • Consumers Digest Best Buy 2011
  • Consumers Digest Best Buy 2010
  • Consumers Digest Best Buy 2009
  • Consumers Digest Best Buy 2008
Protect America has provided one of the most affordable DIY home security solutions to over 500,000 families, and has been in business for over 20 years. Something that we really like about Protect America is its free equipment and zero upfront costs to get started. One drawback you might face with Protect America is its 36-month contract; however, due to Protect America’s excellent customer service the average customer stays with Protect America for over eight years.
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The Good

  • No Upfront Costs
  • Monthly Fees as Low as $19.99
  • Lifetime Equipment Warranty
  • New Simon XTi Control Panel & Home Automation Options
  • Live and Recorded Video Monitoring
  • 24/7 Landline, Cellular, and Broadband Monitoring
  • Free camera w/ purchase of any package (cellular or broadband only)

protect-america-camera
Protect America is one of the most affordable home security companies in the industry. While other companies will charge anywhere from $99 to over $400 in upfront costs, Protect America only charges an average of $35 in upfront fees. Protect America offers five different home security packages ranging from a locked-in rate at an average of $43.99 per month which is significantly cheaper than competing home security companies. Each package comes with a free lifetime warranty, meaning Protect America will ship replacement parts for all defective equipment at no charge for as long as you are a customer.

Despite Protect America’s affordability, the company sacrifices nothing in terms of quality. Protect America now offers the new Simon XTi, a modern, sleek, and innovative control panel which integrates seamlessly with your smart phone. In addition to a wide array of home security features (including motion detectors, night vision cameras, door and window sensors, and more), the company offers a number of home automation solutions to help you control your security system remotely. Protect America’s SMART Connect mobile app controls door locks, lighting, and appliances, arms/disarms your entire security system, and streams or records live footage from up up to two of your security cameras simultaneously. Protect America offers flexible monitoring options for nearly every budget. Home security monitoring can be conducted via landline (least expensive), broadband, and cellular communication. Few home security companies provide all three monitoring channels

Protect America comes highly recommended by its customers. Customers who left reviews on our site have been boasting about Protect America’s customer service. They also note that Protect America’s do-it-yourself system, which is shipped right to your door, is very easy to install. Protect America has simplified the self-installation process with 24/7 support and a collection of online video tutorials. Protect America serves customers in all 50 states, while many of its competitors have a much more limited national reach.

The Bad

  • Lengthy 36-Month Contract
  • Cancellation Policy
  • $79 Restocking Fee
  • Video Streaming Not Available on Landline Monitoring

One thing that we didn’t like about Protect America is its 36-month contract and its cancellation policy. Other home security companies offer their services with much shorter contracts or no contracts at all. And if it so happens that you cancel Protect America’s service, you will be required to pay 100% of the remaining balance of your contract. Other home security companies only require you to pay a percentage of the remaining balance (some as low as 20%). Paying the full balance can end up costing you hundreds of dollars if you haven’t been on the contract very long.

New customers have only 14 days from the date their package was shipped to return their equipment without being bound to the 36-month contract. Meanwhile, other companies give customers a 30-day risk-free trial. Even if you decide to return the package within the 14-day period, you will be charged a $79 restocking fee, so it’s very important to inspect the terms of your contract before signing. And while live and recorded video streaming is available on Protect America’s broadband and cellular monitoring options, it is not available with landline monitoring, meaning customers will need to pay extra for this important feature.

Customers don’t like the 36-month contract either, and have reported several issues revolving around the contract. Other customers complained that Protect America’s equipment was not functioning properly, specifically sensors triggering false alarms.

The Bottom Line

Based on our research, you likely won’t find a more affordable home security company than Protect America. It is a solid home security company with packages starting at only $19.99 per month and no upfront or installation costs. Protect America’s lifetime equipment warranty is a special feature that few other home security companies can match. But if you are looking to hire a company to professionally install your home security system than Protect America is not for you. Protect America’s 36-month contract and cancellation policy may deter you from purchasing its service, but given the high volume of positive user reviews praising Protect America’s customer service, it’s easy to understand why most of Protect America’s customers renew their contracts more than once. Protect America is a great choice for those looking for the self-install system with both the most equipment, and the least amount of upfront costs.

Section 1

Customer may cancel this Agreement by returning the Equipment within fourteen (14) days of the initial shipment date from PAI to Customer. The return package must be postmarked within 14 days of the original shipment date and returned postage paid to Protect America, Inc., 3800 Quick Hill Road, Building 1-100, Austin, Texas 78728. This Agreement will not be cancelled until the returned equipment is received at Protect America, Inc. Customer shall be required to provide proof of delivery if requested. A $79.00 restocking fee, debited from Customer’s account submitted as part of this Agreement, shall be assessed on all returns.

Why it’s important

You have 14 days to cancel the agreement.  The equipment package must be postmarked within 14 days of the original shipment date.  Also, there will be a $79 restocking fee.

Section 5

Assignees / Contractors. PAI shall have the right to assign this Agreement to any other person, firm, corporation or entity without notice to Customer and shall have the further right to subcontract any monitoring service or other services which it may perform. Customer acknowledges this Agreement, and particularly those paragraphs relating to PAI’s maximum liability, third party indemnification and warranty limitations, inure to the benefit of and are applicable to any assignees or subcontractors (including Monitoring Facility and Collection Agency) with the same force and effect as they bind Customer to PAI. Customer may not assign Customer’s rights under this Agreement without PAI’s written consent.

Why it’s important

Protect America can give a contractual agreement to any other corporation or third party without noticing the customer.  If the agreement is given to another entity it still has the same force and effect that it would have with Protect America.

Section 6

Limitation of Liability. CUSTOMER UNDERSTANDS THAT PAI IS NOT AN INSURER OF THE SAFETY OF CUSTOMER OR ANY PROPERTY. CUSTOMER AGREES TO OBTAIN, AT CUSTOMER’S SOLE COST AND EXPENSE, ANY INSURANCE COVERAGE CUSTOMER DESIRES TO HAVE TO INSURE AGAINST PERSONAL INJURY, PROPERTY LOSS OR DAMAGES AT THE PREMISES WHERE THE EQUIPMENT IS LOCATED. PAI SHALL NOT BE LIABLE FOR LOSS OR DAMAGE, RISK, INJURY, DEATH OR EFFECTS OF ANY HAZARD OR EVENT, PROPERTY LOSS OR DAMAGE DUE DIRECTLY OR INDIRECTLY TO ANY FAILURE TO DETECT OR AVERT AN OCCURRENCE OF AN EVENT THAT THE SERVICE IS DESIGNED TO DETECT OR AVERT.

Why it’s important

Protect America is not an insurer of property or safety of customer and does not provide any guarantee of such.  It is the home owner’s job to obtain insurance and maintain coverage against personal injury, property loss, and damages. 

Section 9.1

If Customer defaults with respect to payment of Monthly Monitoring Fees more than two (2) times in any calendar year, or monthly monitoring fee becomes sixty (60) days past due, then Customer agrees that PAI may terminate service and the remaining applicable balance of the Agreement will be immediately due and payable. PAI may draft Customer’s account for the entire remaining balance, disconnect monitoring with prior notice or require Customer to pay yearly in advance for services. In addition, Customer agrees PAI will have no liability if disconnection occurs due to a past due balance or otherwise.

Why it’s important

If a customer misses at least two monthly payments and becomes sixty days past due, then Protect America can cancel the agreement and requires customers to pay the remaining monitoring balance.  

Section 9.2

PAI may suspend or cancel this Agreement, without notice and without liability or penalty in the event the Monitoring Facility, the communications facilities connecting Customer’s location to the Monitoring Facility, or other equipment are destroyed by fire, catastrophe or by any other means, or are so substantially damaged that it is impractical to continue service; or in the event that PAI is unable to either secure or retain the connections or privileges necessary for the transmission of signals between Customer’s location and the Monitoring Facility and the law enforcement agency or other emergency contacts for any reason or cause whatsoever. PAI assumes no liability for the interruption of the service due to any cause and PAI will not be required to supply the Service to Customer while interruption of the Service for any cause continues and Customer is not entitled to any refund or credit of any charges for such interruption of service.

Why it’s important

If for some reason the connection to the home security system becomes lost or unable to maintain, Protect American can cancel the agreement without liability or penalty.  They are not responsible for any lost connect or interruption of service due to events out of their hands.

The Good

Protect America (PA) offers a basic home automation package that is ran through the home security control panel.  The home automation equipment adds wireless control to everyday household tasks such as turning lights off and on and controlling various appliances, it can even lock and unlock the front door.  All of this equipment is able to function together through Z-Wave technology, which is the most widely recognized standard for home automation.  Also, the system is a self-install product, meaning the home owner can install the new equipment at their convenience.

After a customer purchases a security system and decides to further their remote access by including home automation they can choose to either purchase the pieces separately (which give the home owner full ownership of the equipment) or lease a set of equipment which costs the home owner zero money down (through this option PA maintains the rights to the equipment).  The choice to buy or lease is a nice option which many home security companies do not provide.  With either route the following options are available:

  • keychain remotes
  • appliance module (for controlling non-PA equipment)
  • indoor siren
  • freeze sensor (for monitoring the temperature of the plumbing system)
  • flood sensor
  • door sensors
  • email and text notifications

The Bad

If you choose to go with the basic home automation package for zero money down this package does not include as much equipment as most home automation packages provided by other companies.  For example, in their “free” offer they only include 1 appliance module, 1 indoor siren, 1 freeze sensor, and 1 flood sensor.  For anything else you must pay extra.  Most home automation packages include at least one video camera and a video monitoring system, however, PA customers must pay an extra $199 for the camera and an extra $10 a month for monitoring.

The Bottom Line

Protect America provides a basic home automation package for nothing down, which is a nice extra feature if you already own a home security system through them.  However, if you want extra features such as door control and video monitoring it costs extra and can add up quickly.  We suggest you discuss package options with a Protect America representative to determine if their home automation system is right for you.

Security System Overview

Protect America began offering the Simon XTi which is a better, more modern control panel than the Simon XT which you can see below. You’ll only be able to take advantage of the Simon XTi with a Silver package and above as well as broadband and cellular monitoring.

Simon Xti

Protect America also offers a wireless and easy-to-install system called the Simon XT. Some of the unique upgrades featured in the Simon XT system include: compact design, LCD display, more wireless zones, and an event history log. One key feature that is important to note is the built in voice dialer. When certain system events occur, like triggered sensors, the alarm will call any phone you choose to alert you with a voice message. Here’s what you get with the Protect America Gold Security Package (free*):

  • 100% wireless system.  Easy to install with no drilling required
  • Simon XT control panel
  • 12 door/window sensors
  • 1 motion detector
  • 3 security stickers
  • 1 security yard sign
  • Owner’s manual
  • Free exclusive interactive monitoring app for smartphones
  • 100% Lifetime warranty on every piece of your system

The Simon XT:

The Simon XT should be placed where it is easily accessible. The Simon XT allows users to call for help (emergency responders), arm/disarm your system, and control the functionality. The Simon XT has the ability to control up to 40 security equipment controls (including sensors and home automation functions). The Simon XT is basically the brain of the Protect America security system, and it allows you to control all features and equipment.

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The Simon XT Touchscreen allows you to voice commands and offers a a substitute for when you cannot check the main control panel.

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Video Surveillance Cameras:

Users will want to place Protect America’s video surveillance cameras in high traffic areas, like by door entries/exists and hallways. Protect America enables users to view the video surveillance through their “Smart Connect App.” Live footage from the camera can be viewed at anytime from anywhere as long as they have WiFi connection. The video is high quality and can be easily accessed.

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Mini Pin Pad/Talking Wireless Keypad:

The Mini Pin Pad is not necessary, but it does add a level of security in the event of an emergency. These pin pads allow you to call for help and alert the authorities/responders. These pin pads also allow home owners to alarm and disarm the security system by typing in a personalized code. The pin pad allows for additional convenience and ensure the security system is armed when it needs to be.

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The talking wireless keypad has the same functions as the mini pin pad, meaning it can arm, disarm, and send emergency signals to the authorities. It allows you to communicate and can mounted on your wall.

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Sensors:

Protect America offers several different types of sensors. They have the door and window sensors which detect whenever the door or window is opened. The Protect America door and window sensors are wireless micro sensors which means they do not have to be plugged into your wall and are hidden out of the way. It is advised that customers place a sensor on every door and window for optimum security.

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Protect America also has a garage door sensor. There can be several thousands of dollars stored in garages, which means it is critically important to protect it. Keep your cars, bikes, tools, and other items stored in your garage safe by installing a garage door sensor. These sensors are mounted on the inside of your garage door.

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There is also the option to install motion detectors. These motion detectors are easy to install, and they detect both heath and movement within a 25 foot range in a 90 degree arc. They can be installed in the corners of rooms, and it is recommended to put these in high traffic areas in your home.

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Lastly there is the Glass Break Sensor that is to be mounted in an open space near windows or glass doors that you would like to secure.

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Protect America offers some of the latest and most advanced technology on the market. Since Protect America allows their customers to customize their home security system to fit their home, it provides a high level of security that ensures your home and family’s safety. For a low monthly monitoring fee, Protect America’s security system will secure your home’s vulnerabilities.

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1,540 Protect America Reviews

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    Sort By:

  1. User Score
    10
    December 7th, 2016 Apopka, FL
    0 people found this review helpful!
    these folks always put in the time to get the job done. And the new Simon is very nice.
    Read More
  2. User Score
    10
    December 7th, 2016 Jonesboro, AR
    0 people found this review helpful!
    Spoke with Rykell. (Not sure if female or male.) She was courteous & helped me with all my questions/problems. She was great!!!
    Read More
  3. User Score
    9
    December 7th, 2016
    0 people found this review helpful!
    Gloria was very helpful, she resolved my issues very quickly. My 1st experience with “Chat”, and I like it very much. GREAT Job Gloria. Thanks again. Eric
    Read More
  4. User Score
    10
    December 7th, 2016 Pomona, CA
    0 people found this review helpful!
    Rykell was very helpful and informative
    Read More
  5. User Score
    0
    December 6th, 2016 Montgomery, AL
    0 people found this review helpful!
    NOVEMBER 2, 2016

    RE: ORDER OF JUDGMENT

    Dear Ms. Laird,

    You should review these legal document with your CEO, and make a decision upon how you all plan to settle this Order of Judgment. This is the 65th date as of this lettered date; if satisfaction isn’t settled within wordings of the Order of Judgment this could reflect future operations for Protect America, judgment become a part of the public record available to the many credit agencies, and states license boards.
    The plaintiff has given this business ample time to comply to this order (docs enclosed), if plaintiff does not receive full payment via Bank Draft or Cashier’s Check [no company check accepted] for amount noted on court record then Plaintiff will not without further communications…..until judgment is satisfied.

    This is letter sent to Protect America whom claims to be a trustworthy security company. Plaintiff provided evidence in court opposite of Protect America public advertisements, failed Customer Agreement, and violations of FDCRA with the FTC. Police reports, 911 voice disc, and pictures of damages proved beyond any reasonable doubt that Protect America collected monthly monitoring payments, but was not monitoring property as agreed even after the Plaintiff supplied a registered Alarm Permit.

    My advice do not get involved with Protect America security company if you value your property.

    Read More
  6. User Score
    10
    December 6th, 2016 Boston, MA
    0 people found this review helpful!
    Nessa helped me patiently through several issues. She was great! Thank you so muxh
    Read More
  7. User Score
    1
    December 6th, 2016 Toledo, OH
    0 people found this review helpful!
    DO NOT USE THIS SECURITY MONITORING COMPANY. I have tried every diplomatic means that I could to resolve my issues with Protect America regarding their substandard service, bad billing practices, and terrible customer service. They do not go by the motto “the customer is always right” because while other companies try to resolve their issues with a dissatisfied customer, particularly because they don’t want bad reviews, Protect America will be downright rude and essentially tell you “Deal with it.”

    My alarm was triggered earlier this year and Protect America didn’t contact me nor did they dispatch law enforcement after 60 minutes. I was not told at the beginning of my service period (three year contract) that I was expected to contact Protect America every month for software upgrades. As a result, I ended up finding out by chance that three sensors were malfunctioning. I called the company in July to let them know that the sensors were malfunctioning and that I didn’t understand why police were not dispatched after my alarm was triggered a few months before. The latter issue was not addressed and I was asked to stay on the phone to troubleshoot the sensor issue – but I didn’t have time. I fixed the issue myself within that following week. It was basically an issue of the Velcro not staying and the sensors begin to become misaligned. I notified the rep in July that I would be cancelling my services and asked what the procedure was. I was told to cancel by the 15th of September if I didn’t want my contract to continue.

    I didn’t have another service set up by September, so I just cancelled in November. It has been a nightmare. Protect American would like to hold me to the term in the service agreement that requires a 30 day notice of cancellation – but they don’t want to address the fact that they violated their own service agreement by not dispatching police or even following up to make sure the issue of not dispatching police had been resolved. I believe that Protect America should know when a sensor is malfunctioning – particularly when an alarm is turned on and the panel indicates there is an issue with some of the sensors. To further show how much I did not want the services, even in the final 30 days, I disconnected my panel. When I realized that Protect America was not willing to work with me considering that it violated its own service agreement, and it was continuing my services whether I had my panel connected or not, I realized that Protect America didn’t contact me to inquire about the panel being disconnected. I thought “But what if my home had been broken into and an intruder disconnected the panel? Wouldn’t Protect America want to make sure all is well with the customer by calling them to inquire as to why the connection was lost?”

    Every service representative whom I have spoken with since November 15th has been either smug, rude, or utterly unhelpful. One rep plainly stated that my new security monitoring service would charge me random hidden fees – but I had not informed her of who I was going with. Other reps were basically saying “Are you going to pay or not?” and ignored my concerns about Protect America not responding to a triggered alarm. The last person whom I spoke with, who claimed to be the billing manager, insisted that although payments are due on the 1st of every month, they don’t collect payments until the 15th on automatic payments. In other words, when I called to pay my final month, I was told that I owed double that amount. All of my payments were on time for over three years; on the 15th of every month as I’d agreed in October of 2013. I cancelled my payment on November 15th being that was supposed to be my December payment. Yet, here I have a “billing manager” who is on the phone literally arguing with me and talking over me, being very smug in telling me that the November 15th payment was to go toward the November 1st due date and as such I owe for November and December. He further stated that no company collects payment for services one month in advance, and even his DirecTV doesn’t charge in advance. I informed him that there are plenty of service providers which do, in fact, charge one month in advance. Further, it doesn’t make sense to collect payments 15 day late every month. He stated “I’m trying to explain to you how things are [in the world]” as if I’m some ignorant person. I am in my 30s with a BA and a JD, I am not stupid nor am I ignorant.

    I’m beyond frustrated with dealing with this company and I cannot wait until I can throw all of this equipment in the garbage – since I’ve been informed that I own it. I want to forget that I ever used services from Protect America.

    Read More
  8. User Score
    10
    December 6th, 2016
    0 people found this review helpful!
    Very good service. Rally pleased
    Read More
  9. User Score
    10
    December 6th, 2016
    0 people found this review helpful!
    Nessa was able to quickly resolve my issues with my phone app.
    Read More
  10. User Score
    10
    December 6th, 2016 Normal, IL
    0 people found this review helpful!
    Agent was prompt, knowledgeable and got everything running.
    Read More
  11. User Score
    5
    December 6th, 2016 Cedar Rapids, IA
    0 people found this review helpful!
    Nessa hsa been very helpful! However, wait time is tooooo long! Please maintain your previous good service!
    Read More
  12. User Score
    10
    December 6th, 2016
    0 people found this review helpful!
    The chat feature can sometimes be frustrating, but this experience was helpful and completed the task necessary. I really appreciated the help.
    Read More
  13. User Score
    10
    December 6th, 2016 Auburndale, FL
    0 people found this review helpful!
    Great attention and help
    Read More
  14. User Score
    0
    December 5th, 2016
    0 people found this review helpful!
    I purchased a home security system, first of all, I didn’t receive all pieces and parts, that was supposed to be sent and 3 months later still hasn’t. I have tried to call customer services for 3 months, and experience only long holds and never a call back, or an answer to the hold, the longest time I waited was 1 1/2 hours on hold. With no answer, if u push the button to be called back, you never will calledl back. I have emailed them many times with absolutely no answer to one email. I couldn’t say if the system works, we never had it operating, as we r still awaiting parts. I cancelled my membership today, and called visa to block any further payment s to them,,and the rep from visa called protect America, had to hold 1/2 hour then I told her to call the sales line which is always answered within the first ring………well she was transferred to hold from salesman, then waited 2 more hours with no answer.. she blocked payment no problem, because they broke the contract with me, so I’m breaking it with them. Please don’t waste your time and money, u will be very very disappointed. I don’t know who this rating company is but they r wrong!!!!!
    Read More
  15. User Score
    8
    December 5th, 2016
    0 people found this review helpful!
    Great customer service, but could explain more about the product
    Read More
  16. User Score
    10
    December 5th, 2016 Baltimore, MD
    0 people found this review helpful!
    Gloria was great! she was able to assist me with all my questions and needs
    Read More
  17. User Score
    9
    December 5th, 2016 Aurora, IL
    0 people found this review helpful!
    Prompt and knowledgeable service.
    Read More
  18. User Score
    10
    December 5th, 2016 New York, NY
    0 people found this review helpful!
    Rykell was extremely helpful. thank you
    Read More
  19. User Score
    10
    December 4th, 2016
    0 people found this review helpful!
    Representative was very helpful
    Read More
  20. User Score
    10
    December 4th, 2016 Wilson, NC
    0 people found this review helpful!
    Amber was so very helpful and was on top of her game.
    Read More

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Our Score
7.8
User Score
8.6
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$43.49

Up-Front Costs

Activation, Install & Equipment
$35

Technology & Equip.

10/10 = BEST
5/10

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Fees May Apply

Time in Business

Total # of years
1992

A

Customer Support

Good, Bad, Limited
Good

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
1,540
Our Score
8.0
User Score
8.3
Rank this Company

Ratings Breakdown

Price

Monthly Price
$44.99

Up-Front Costs

Activation, Install & Equipment
$99-499

Technology & Equip.

10/10 = BEST
10/10

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Fees May Apply

Time in Business

Total # of years
2007

A+

Customer Support

Good, Bad, Limited
Good

Index

Quality Index (Below 413 is good)
202

Number of Reviews

User reviews here on BHSC
293