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#1
protectamerica.com-82616 (1)

Protect America

Free equipment, Including camera and $0 in up-front costs

Our Score
9.0
User Score
8.5

Or By Phone:   1-(844) 946-8378

Our Score
9.0
User Score
8.5
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
1,852

This Review is maintained by Chase Sagum

Review Last Updated: March 13, 2017

Company Awards / Certifications

  • #1 Choice Overall Besty Award 2014
  • #1 Choice Overall Besty Award 2013
  • Ranked 13th in Top 100 Home Security Companies in SDM Magazine 2012
  • Consumers Digest Best Buy 2012
  • Consumers Digest Best Buy 2011
  • Consumers Digest Best Buy 2010
  • Consumers Digest Best Buy 2009
  • Consumers Digest Best Buy 2008
Protect America has provided one of the most affordable DIY home security solutions to over 500,000 families, and has been in business for over 20 years. Something that we really like about Protect America is its free equipment and zero upfront costs to get started. One drawback you might face with Protect America is its 36-month contract; however, due to Protect America’s excellent customer service the average customer stays with Protect America for over eight years.
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The Good

  • No Upfront Costs
  • Monthly Fees as Low as $19.99
  • Lifetime Equipment Warranty
  • New Simon XTi Control Panel & Home Automation Options
  • Live and Recorded Video Monitoring
  • 24/7 Landline, Cellular, and Broadband Monitoring
  • Free camera w/ purchase of any package (cellular or broadband only)

protect-america-camera
Protect America is one of the most affordable home security companies in the industry. While other companies will charge anywhere from $99 to over $400 in upfront costs, Protect America currently charges $0 in upfront fees. Protect America offers five different home security packages ranging from a locked-in rate at an average of $43.99 per month which is significantly cheaper than competing home security companies. Each package comes with a free lifetime warranty, meaning Protect America will ship replacement parts for all defective equipment at no charge for as long as you are a customer.

Despite Protect America’s affordability, the company sacrifices nothing in terms of quality. Protect America now offers the new Simon XTi, a modern, sleek, and innovative control panel which integrates seamlessly with your smart phone. In addition to a wide array of home security features (including motion detectors, night vision cameras, door and window sensors, and more), the company offers a number of home automation solutions to help you control your security system remotely. Protect America’s SMART Connect mobile app controls door locks, lighting, and appliances, arms/disarms your entire security system, and streams or records live footage from up up to two of your security cameras simultaneously. Protect America offers flexible monitoring options for nearly every budget. Home security monitoring can be conducted via landline (least expensive), broadband, and cellular communication. Few home security companies provide all three monitoring channels

Protect America comes highly recommended by its customers. Customers who left reviews on our site have been boasting about Protect America’s customer service. They also note that Protect America’s do-it-yourself system, which is shipped right to your door, is very easy to install. Protect America has simplified the self-installation process with 24/7 support and a collection of online video tutorials. Protect America serves customers in all 50 states, while many of its competitors have a much more limited national reach.

The Bad

  • Lengthy 36-Month Contract
  • Cancellation Policy
  • Video Streaming Not Available on Landline Monitoring

One thing that we didn’t like about Protect America is its 36-month contract and its cancellation policy. Other home security companies offer their services with much shorter contracts or no contracts at all. And if it so happens that you cancel Protect America’s service, you will be required to pay 100% of the remaining balance of your contract. Other home security companies only require you to pay a percentage of the remaining balance (some as low as 20%). Paying the full balance can end up costing you hundreds of dollars if you haven’t been on the contract very long.

New customers have 30 days from the date their package was shipped to return their equipment without being bound to the 36-month contract. And while live and recorded video streaming is available on Protect America’s broadband and cellular monitoring options, it is not available with landline monitoring, meaning customers will need to pay extra for this important feature.

Customers don’t like the 36-month contract either, and have reported several issues revolving around the contract. Other customers complained that Protect America’s equipment was not functioning properly, specifically sensors triggering false alarms.

The Bottom Line

Based on our research, you likely won’t find a more affordable home security company than Protect America. It is a solid home security company with packages starting at only $19.99 per month and no upfront or installation costs. Protect America’s lifetime equipment warranty is a special feature that few other home security companies can match. But if you are looking to hire a company to professionally install your home security system than Protect America is not for you. Protect America’s 36-month contract and cancellation policy may deter you from purchasing its service, but given the high volume of positive user reviews praising Protect America’s customer service, it’s easy to understand why most of Protect America’s customers renew their contracts more than once. Protect America is a great choice for those looking for the self-install system with both the most equipment, and the least amount of upfront costs.

Section 1

Customer may cancel this Agreement by returning the Equipment within fourteen (14) days of the initial shipment date from PAI to Customer. The return package must be postmarked within 14 days of the original shipment date and returned postage paid to Protect America, Inc., 3800 Quick Hill Road, Building 1-100, Austin, Texas 78728. This Agreement will not be cancelled until the returned equipment is received at Protect America, Inc. Customer shall be required to provide proof of delivery if requested. A $79.00 restocking fee, debited from Customer’s account submitted as part of this Agreement, shall be assessed on all returns.

Why it’s important

You have 14 days to cancel the agreement.  The equipment package must be postmarked within 14 days of the original shipment date.  Also, there will be a $79 restocking fee.

Section 5

Assignees / Contractors. PAI shall have the right to assign this Agreement to any other person, firm, corporation or entity without notice to Customer and shall have the further right to subcontract any monitoring service or other services which it may perform. Customer acknowledges this Agreement, and particularly those paragraphs relating to PAI’s maximum liability, third party indemnification and warranty limitations, inure to the benefit of and are applicable to any assignees or subcontractors (including Monitoring Facility and Collection Agency) with the same force and effect as they bind Customer to PAI. Customer may not assign Customer’s rights under this Agreement without PAI’s written consent.

Why it’s important

Protect America can give a contractual agreement to any other corporation or third party without noticing the customer.  If the agreement is given to another entity it still has the same force and effect that it would have with Protect America.

Section 6

Limitation of Liability. CUSTOMER UNDERSTANDS THAT PAI IS NOT AN INSURER OF THE SAFETY OF CUSTOMER OR ANY PROPERTY. CUSTOMER AGREES TO OBTAIN, AT CUSTOMER’S SOLE COST AND EXPENSE, ANY INSURANCE COVERAGE CUSTOMER DESIRES TO HAVE TO INSURE AGAINST PERSONAL INJURY, PROPERTY LOSS OR DAMAGES AT THE PREMISES WHERE THE EQUIPMENT IS LOCATED. PAI SHALL NOT BE LIABLE FOR LOSS OR DAMAGE, RISK, INJURY, DEATH OR EFFECTS OF ANY HAZARD OR EVENT, PROPERTY LOSS OR DAMAGE DUE DIRECTLY OR INDIRECTLY TO ANY FAILURE TO DETECT OR AVERT AN OCCURRENCE OF AN EVENT THAT THE SERVICE IS DESIGNED TO DETECT OR AVERT.

Why it’s important

Protect America is not an insurer of property or safety of customer and does not provide any guarantee of such.  It is the home owner’s job to obtain insurance and maintain coverage against personal injury, property loss, and damages. 

Section 9.1

If Customer defaults with respect to payment of Monthly Monitoring Fees more than two (2) times in any calendar year, or monthly monitoring fee becomes sixty (60) days past due, then Customer agrees that PAI may terminate service and the remaining applicable balance of the Agreement will be immediately due and payable. PAI may draft Customer’s account for the entire remaining balance, disconnect monitoring with prior notice or require Customer to pay yearly in advance for services. In addition, Customer agrees PAI will have no liability if disconnection occurs due to a past due balance or otherwise.

Why it’s important

If a customer misses at least two monthly payments and becomes sixty days past due, then Protect America can cancel the agreement and requires customers to pay the remaining monitoring balance.  

Section 9.2

PAI may suspend or cancel this Agreement, without notice and without liability or penalty in the event the Monitoring Facility, the communications facilities connecting Customer’s location to the Monitoring Facility, or other equipment are destroyed by fire, catastrophe or by any other means, or are so substantially damaged that it is impractical to continue service; or in the event that PAI is unable to either secure or retain the connections or privileges necessary for the transmission of signals between Customer’s location and the Monitoring Facility and the law enforcement agency or other emergency contacts for any reason or cause whatsoever. PAI assumes no liability for the interruption of the service due to any cause and PAI will not be required to supply the Service to Customer while interruption of the Service for any cause continues and Customer is not entitled to any refund or credit of any charges for such interruption of service.

Why it’s important

If for some reason the connection to the home security system becomes lost or unable to maintain, Protect American can cancel the agreement without liability or penalty.  They are not responsible for any lost connect or interruption of service due to events out of their hands.

The Good

Protect America (PA) offers a basic home automation package that is ran through the home security control panel.  The home automation equipment adds wireless control to everyday household tasks such as turning lights off and on and controlling various appliances, it can even lock and unlock the front door.  All of this equipment is able to function together through Z-Wave technology, which is the most widely recognized standard for home automation.  Also, the system is a self-install product, meaning the home owner can install the new equipment at their convenience.

After a customer purchases a security system and decides to further their remote access by including home automation they can choose to either purchase the pieces separately (which give the home owner full ownership of the equipment) or lease a set of equipment which costs the home owner zero money down (through this option PA maintains the rights to the equipment).  The choice to buy or lease is a nice option which many home security companies do not provide.  With either route the following options are available:

  • keychain remotes
  • appliance module (for controlling non-PA equipment)
  • indoor siren
  • freeze sensor (for monitoring the temperature of the plumbing system)
  • flood sensor
  • door sensors
  • email and text notifications

The Bad

If you choose to go with the basic home automation package for zero money down this package does not include as much equipment as most home automation packages provided by other companies.  For example, in their “free” offer they only include 1 appliance module, 1 indoor siren, 1 freeze sensor, and 1 flood sensor.  For anything else you must pay extra.  Most home automation packages include at least one video camera and a video monitoring system, however, PA customers must pay an extra $199 for the camera and an extra $10 a month for monitoring.

The Bottom Line

Protect America provides a basic home automation package for nothing down, which is a nice extra feature if you already own a home security system through them.  However, if you want extra features such as door control and video monitoring it costs extra and can add up quickly.  We suggest you discuss package options with a Protect America representative to determine if their home automation system is right for you.

Security System Overview

Protect America began offering the Simon XTi which is a better, more modern control panel than the Simon XT which you can see below. You’ll only be able to take advantage of the Simon XTi with a Silver package and above as well as broadband and cellular monitoring.

Simon Xti

Protect America also offers a wireless and easy-to-install system called the Simon XT. Some of the unique upgrades featured in the Simon XT system include: compact design, LCD display, more wireless zones, and an event history log. One key feature that is important to note is the built in voice dialer. When certain system events occur, like triggered sensors, the alarm will call any phone you choose to alert you with a voice message. Here’s what you get with the Protect America Gold Security Package (free*):

  • 100% wireless system.  Easy to install with no drilling required
  • Simon XT control panel
  • 12 door/window sensors
  • 1 motion detector
  • 3 security stickers
  • 1 security yard sign
  • Owner’s manual
  • Free exclusive interactive monitoring app for smartphones
  • 100% Lifetime warranty on every piece of your system

The Simon XT:

The Simon XT should be placed where it is easily accessible. The Simon XT allows users to call for help (emergency responders), arm/disarm your system, and control the functionality. The Simon XT has the ability to control up to 40 security equipment controls (including sensors and home automation functions). The Simon XT is basically the brain of the Protect America security system, and it allows you to control all features and equipment.

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The Simon XT Touchscreen allows you to voice commands and offers a a substitute for when you cannot check the main control panel.

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Video Surveillance Cameras:

Users will want to place Protect America’s video surveillance cameras in high traffic areas, like by door entries/exists and hallways. Protect America enables users to view the video surveillance through their “Smart Connect App.” Live footage from the camera can be viewed at anytime from anywhere as long as they have WiFi connection. The video is high quality and can be easily accessed.

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Mini Pin Pad/Talking Wireless Keypad:

The Mini Pin Pad is not necessary, but it does add a level of security in the event of an emergency. These pin pads allow you to call for help and alert the authorities/responders. These pin pads also allow home owners to alarm and disarm the security system by typing in a personalized code. The pin pad allows for additional convenience and ensure the security system is armed when it needs to be.

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The talking wireless keypad has the same functions as the mini pin pad, meaning it can arm, disarm, and send emergency signals to the authorities. It allows you to communicate and can mounted on your wall.

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Sensors:

Protect America offers several different types of sensors. They have the door and window sensors which detect whenever the door or window is opened. The Protect America door and window sensors are wireless micro sensors which means they do not have to be plugged into your wall and are hidden out of the way. It is advised that customers place a sensor on every door and window for optimum security.

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Protect America also has a garage door sensor. There can be several thousands of dollars stored in garages, which means it is critically important to protect it. Keep your cars, bikes, tools, and other items stored in your garage safe by installing a garage door sensor. These sensors are mounted on the inside of your garage door.

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There is also the option to install motion detectors. These motion detectors are easy to install, and they detect both heath and movement within a 25 foot range in a 90 degree arc. They can be installed in the corners of rooms, and it is recommended to put these in high traffic areas in your home.

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Lastly there is the Glass Break Sensor that is to be mounted in an open space near windows or glass doors that you would like to secure.

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Protect America offers some of the latest and most advanced technology on the market. Since Protect America allows their customers to customize their home security system to fit their home, it provides a high level of security that ensures your home and family’s safety. For a low monthly monitoring fee, Protect America’s security system will secure your home’s vulnerabilities.

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1,852 Protect America Reviews

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  1. User Score
    0
    March 18th, 2017
    3 people found this review helpful!
    This company is straight trash, i didnt used there service for a whole year call and Cancel it thought it was cancel as per there agent who only took 46 mintues to answer the phone, After 3 mths later they where still charging my account for service i didnt have when i tryed to call and let upper management know what was going on like my number was on a block list it was going straight to a busy signal each time i call still every month after they was charging me had to make my bank put stop paymemt on them
    Read More
  2. User Score
    10
    March 16th, 2017 Deltona, FL
    1 people found this review helpful!
    The customer service to install the equipment was great, Bibi was very helpful and answered all of my questions
    Read More
  3. User Score
    0
    March 15th, 2017 Topeka, KS
    4 people found this review helpful!
    Asked to have my Protection One service transferred to my new address they failed say that they were not Protection One and that I was connected to the wrong company. I am 80 and not doing ladders and did not to do a self installation. I also did not want a 3 year contract since at that age the future is uncertain. The woman on the line kept insisting that I had to co this. She never admitted this was not Protection One even after I told them that Protection One equipment was already installed at this address. They are taking money out of my account even though I do not have their service and they refuse to stop! This a real hard sell and a real scam.
    Read More
  4. User Score
    0
    March 14th, 2017 Los Angeles, CA
    4 people found this review helpful!
    This company is terrible. Customer service, what customer service. Once you’re cancelling your services, that’s when they want to assist you and send a rep to check in on you. Rude representative. Emailed the CEO with no response.
    Read More
  5. User Score
    0
    March 14th, 2017 Boston, MA
    5 people found this review helpful!
    Avoid! Avoid! Avoid! This company is a trap. Once you agree to check out their product — you will be paying for nothing until your “contract expires. They even misrepresent the commitment — suggesting initially that it is 2 years and then making it 3 years.

    Do yourself a favor and stay a million miles from this company. You will be glad you did!

    Read More
  6. User Score
    0
    March 13th, 2017 Wichita, KS
    4 people found this review helpful!
    I am returning my equipment due to the poor quality of the alarm system control panel and sensors. I am within my 30 day grace period and I have to pay for the shipping as well as not receiving my money back for the one month.
    Read More
  7. User Score
    1
    March 13th, 2017
    4 people found this review helpful!
    This is a review on protect America security system .Once you get in .YOU CAN NEVER GET OUT!! Been trying for three months to cancel my service. When I call to customer service they put you on hold forever and never answer. Requested a call back no one calls you back . They continue to charge my debit card every single month . And I’m not even living at the house . The only way I can get Then to stop is to change my debit card . And everyone know what a pain that is . But that may be exactly what I’ll have to do . Them they probably put in to Collection !!!!! I am also writing the state of FL attorney generals office . Hope someone puts a class action against this company.
    Read More
  8. User Score
    7
    March 13th, 2017
    6 people found this review helpful!
    The only problem appears to be the vulnerability of their sensors. These can cause a fright by falling off the windows in the middle of the night, thus setting off the Alarm. This has resulted in the police being called with prospect of a fine in the future. Unless the sensors can be more securely fastened I will not be renewing the contract in a few months time !
    Read More
  9. User Score
    10
    March 13th, 2017 Albuquerque, NM
    0 people found this review helpful!
    Gloria was great. She had answers about my account, helped me update payment info, accepted payment for current invoice and walked me through testing our system with PERFECT instructions. (though they weren’t hard but it was still precise and clear)
    Read More
  10. User Score
    10
    March 13th, 2017 Bridgeview, IL
    0 people found this review helpful!
    Answered all my question straight, representative has good knowledge of the system.
    Read More
  11. User Score
    10
    March 11th, 2017 Clearwater, FL
    0 people found this review helpful!
    AMber was AMAZING!!! Very professional and helpful
    Read More
  12. User Score
    10
    March 10th, 2017 Tellico Plains, TN
    0 people found this review helpful!
    I used the chat line & Amber H. was so very helpful & knowledgeable about my needs.
    Read More
  13. User Score
    10
    March 10th, 2017 Tampa, FL
    0 people found this review helpful!
    Very fast and easy to use the Live Chat. The rep give me easy and detailed steps to do what I needed to do on the panel.
    Read More
  14. User Score
    0
    March 10th, 2017 Cleveland, OH
    3 people found this review helpful!
    I went to the NARI Home Improvement show in Cleveland on January 22, 2017. I am extremely displeased with how TRAPPEDI am with this company.

    1) Protect America had a third party sales pitch attached to Direct TV.
    2) Their “contract” was nothing more than a yellow sheet with initial boxes that were QUICKLY addressed by the third party sales person. There was no discussion on whether I currently had a system or not, and what that system included.
    3) They promised overnight FedEx delivery of my system which didn’t arrive until I called three weeks later.
    4) I called to cancel. Yes, it was past the initial 17 days. Nice way to trap a customer by not delivering the box when promised.
    5) I talked to a very nice gal who said she would work with me to lower my monthly rate; she sent me out a new rate agreement, which I Docu-Signed, and that an installer would come and set up my system. Arranging the installer took an additional two weeks to get done.
    5) The tech opened the box and told me that the system I received was inferior to the one I already have.
    6) I called to cancel because of the inferior nature of the system sent compared to the one I currently own.
    7) The same very nice gal I talked to before, said that I was locked into a three year agreement based on the time frame of the box being delivered. Yes, it was past the 30 days.
    8) She said she would upgrade my system, said I would be sent out additional material to upgrade the initial system to match, AGAIN, the one I have. She sent out, AGAIN, a rate confirmation form, why? I don’t know. I didn’t sign it because I was under the impression, the box would arrive so that I can SEE what’s in it.
    9) I called to dispute with my credit card company. I am STILL TRAPPED.
    10) NOW, I am waiting for ANOTHER document to sign so that they can send out the upgraded system.

    This experience definitely is an example of “Buyer, beware.”

    SOLUTIONS:
    1) Do NOT use a third party vendor to sell your equipment.
    2) If Protect America wants to use a third party seller, then SET UP AN APPOINTMENT WITH A SALESPERSON FROM YOUR COMPANY! DO NOT TRAP A CUSTOMER WHO IS NOT AWARE OF THE DELIVERED PRODUCT. Yet another nice way to trap a customer into having to spend MORE money to upgrade.
    3) A displeased new customer should be allowed to back out of a contract that was broken from the first week of non-delivery of the system.

    This truly lends a new meaning to the words, “Buyer, beware.”

    Read More
  15. User Score
    8
    March 10th, 2017 Columbia, MO
    0 people found this review helpful!
    I had a great customer service agent today that was able to help me with my problem and was patient with me.
    Read More
  16. User Score
    7
    March 10th, 2017 Tewksbury, MA
    1 people found this review helpful!
    My account had been automatically paying via my Checking account. For some reason that stopped a couple months ago. I needed to get it set back up. At first the person assisting my said to do it myself in Express Pay. I did not see any option to do it there. I was getting frustrated and the person popped up a form for me to set it up right in chat.

    The only reason my score wasn’t higher was it seemed like an easy fix all along but they held out until I was getting frustrated before helping me the easiest way possible.

    Read More
  17. User Score
    10
    March 10th, 2017 Portland, OR
    0 people found this review helpful!
    Answered all my questions quickly and efficiently.

    Thanks,

    Read More
  18. User Score
    10
    March 10th, 2017 Reidsville, NC
    1 people found this review helpful!
    Rykell was fantastic in our chat this morning. She gave me my options for renewal and her help was greatly appreciated!
    Read More
  19. User Score
    10
    March 9th, 2017 New York, NY
    1 people found this review helpful!
    Amber provided a good potential reason for the unexplained false alarm from the motion sensor; the cat. No one mentioned the possibility of cats setting the detector off if they climb high enough before or cautioned about placement. Also able to tell me about the sensor warning notification I was receiving without me having to be at my panel to troubleshoot. She courteously gave me a recourse in putting the detector in test mode for a few days until I can figure placement out.
    Read More
  20. User Score
    10
    March 9th, 2017 Fairfield, CA
    0 people found this review helpful!
    amber was awesome to work with today – she quickly got me the info i need as well as more that i was not aware of! thanks!
    Read More

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Our Score
9.0
User Score
8.5
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
1,852
Our Score
9.0
User Score
8.5
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
1,852