Best Home Security Companys

121 Companies 13,242 Real Customer Reviews

#1
ProtectAmerica-Logo

Protect America

Free equipment $0 in up-front costs

Our Score
9.0
User Score
7.9

Or By Phone:   1-(888) 591-5130

Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,248

This Review is maintained by Chase Sagum

Review Last Updated: July 11, 2018

Company Awards / Certifications

  • #1 Choice Overall Besty Award 2014
  • #1 Choice Overall Besty Award 2013
  • Ranked 13th in Top 100 Home Security Companies in SDM Magazine 2012
  • Consumers Digest Best Buy 2012
  • Consumers Digest Best Buy 2011
  • Consumers Digest Best Buy 2010
  • Consumers Digest Best Buy 2009
  • Consumers Digest Best Buy 2008
Protect America has provided some of the most affordable DIY home security systems to over 500,000 families since its founding in 1992 in Austin, Texas. Something that we like about Protect America is that it provides free equipment (control panel, motion sensors, yard signs, window stickers and door sensors) and requires zero upfront costs to get started. Another plus with Protect America is its number of different package options. It has a wide variety of both equipment options and monitoring solutions. Because of the variety, you're essentially guaranteed to find a package that works for you and your home security needs. One drawback you might face with Protect America is its 36-month contract; however, due to Protect America’s excellent customer service, the average customer stays with Protect America for over eight years.

The Good

  • No Upfront Equipment Costs
  • Monthly Fees as Low as $19.99
  • Lifetime Equipment Warranty
  • New Simon XTi Control Panel & Home Automation Options
  • Live and Recorded Video Monitoring
  • 24/7 Landline, Cellular, and Broadband Monitoring

Protect America is one of the most affordable home security companies in the industry. While other companies will charge anywhere from $99 to over $400 in upfront costs, Protect America currently charges $0 in upfront fees. Protect America offers five different home security packages ranging from a locked-in rate at an average of $43.99 per month which is significantly cheaper than competing home security companies. Each package comes with a free lifetime warranty, meaning Protect America will ship replacement parts for all defective equipment at no charge for as long as you are a customer. Once you sign a contract with Protect America, your rate is locked in. They will not raise your monthly monitoring fees as long as you are under contract.

Despite Protect America’s affordability, the company sacrifices nothing in terms of quality. Protect America now offers the new Simon XTi, a modern, sleek, and innovative control panel which integrates seamlessly with your smartphone through the Protect America mobile app. In addition to a wide array of home security features (including motion detector, night vision cameras, door window sensors, glass break sensors and more), the company offers a number of home automation solutions to help you control your security system remotely. Protect America’s SMART Connect mobile app controls door locks, lighting, and appliances, arms/disarms your entire security system, and streams or records live footage from up to two of your security cameras simultaneously. Protect America offers flexible monitoring options for nearly every budget. Home security monitoring can be conducted via landline (least expensive), broadband, and cellular communication. Few home security companies provide all three monitoring services.

Protect America comes highly recommended by its customers. Customers who left reviews on our site have been boasting about Protect America’s customer service. They also note that Protect America’s do-it-yourself security systems, which are shipped right to your door, are very easy to install. Protect America has simplified the self-installation process with 24/7 support and a collection of online video tutorials. Their lifetime warranty on equipment helps give peace of mind both when installing the system and using it knowing that if something breaks or no longer functions properly, Protect America will replace it free of charge. Protect America serves customers in all 50 states, which is somewhat rare in the home security industry. Many of its competitors have a much more limited national reach.

The Bad

  • Lengthy 36-Month Contract
  • Cancellation Policy
  • Video Streaming Not Available with the Landline Monitoring Service

One thing that we did not like about Protect America is its 36-month contract and its cancellation policy. Other home security companies offer their home security services with much shorter contracts or no contracts at all. And if it so happens that you decide to cancel Protect America’s service, you will be required to pay 100% of the remaining balance of your contract. Other home security companies may only require you to pay a percentage of the remaining balance (some as low as 20%). Paying the full balance can end up costing you hundreds of dollars if you haven’t been on the contract very long..

New customers have 30 days from the date their package was shipped to return their equipment without being bound to the 36-month contract. And while live and recorded video streaming is available on Protect America’s broadband and cellular monitoring services, it is not available with landline monitoring, meaning customers will need to pay extra for this important security feature.

Customers don’t like the 36-month contract either and have reported several issues revolving around the contract. Other customers complained that Protect America’s equipment was not functioning properly, specifically window sensors and door sensors triggering false alarms.

The Bottom Line

Based on our research, you likely won’t find a more affordable home security company than Protect America. It is a solid home security company with packages starting at only $19.99 per month with no upfront or installation costs. Protect America’s lifetime equipment warranty is a special feature that few other home security companies can match. It should be noted, however, if you are looking to hire a company to professionally install your home security system then Protect America is not for you. Protect America’s 36-month contract and cancellation policy may deter you from purchasing its service, but given the high volume of positive user reviews praising Protect America’s customer service, it’s easy to understand why most of Protect America’s customers renew their contracts more than once. Protect America is a great choice for those looking to customize their home security system solution. Protect America is a good self-install alarm system option. It comes with both the most equipment and the least amount of upfront costs.

See below to read Protect America reviews from consumers.

Section 1

Customer may cancel this Agreement by returning the Equipment within fourteen (14) days of the initial shipment date from PAI to Customer. The return package must be postmarked within 14 days of the original shipment date and returned postage paid to Protect America, Inc., 3800 Quick Hill Road, Building 1-100, Austin, Texas 78728. This Agreement will not be cancelled until the returned equipment is received at Protect America, Inc. Customer shall be required to provide proof of delivery if requested. A $79.00 restocking fee, debited from Customer’s account submitted as part of this Agreement, shall be assessed on all returns.

Why it’s important

You have 14 days to cancel the agreement.  The equipment package must be postmarked within 14 days of the original shipment date.  Also, there will be a $79 restocking fee.

Section 5

Assignees / Contractors. PAI shall have the right to assign this Agreement to any other person, firm, corporation or entity without notice to Customer and shall have the further right to subcontract any monitoring service or other services which it may perform. Customer acknowledges this Agreement, and particularly those paragraphs relating to PAI’s maximum liability, third party indemnification and warranty limitations, inure to the benefit of and are applicable to any assignees or subcontractors (including Monitoring Facility and Collection Agency) with the same force and effect as they bind Customer to PAI. Customer may not assign Customer’s rights under this Agreement without PAI’s written consent.

Why it’s important

Protect America can give a contractual agreement to any other corporation or third party without noticing the customer.  If the agreement is given to another entity it still has the same force and effect that it would have with Protect America.

Section 6

Limitation of Liability. CUSTOMER UNDERSTANDS THAT PAI IS NOT AN INSURER OF THE SAFETY OF CUSTOMER OR ANY PROPERTY. CUSTOMER AGREES TO OBTAIN, AT CUSTOMER’S SOLE COST AND EXPENSE, ANY INSURANCE COVERAGE CUSTOMER DESIRES TO HAVE TO INSURE AGAINST PERSONAL INJURY, PROPERTY LOSS OR DAMAGES AT THE PREMISES WHERE THE EQUIPMENT IS LOCATED. PAI SHALL NOT BE LIABLE FOR LOSS OR DAMAGE, RISK, INJURY, DEATH OR EFFECTS OF ANY HAZARD OR EVENT, PROPERTY LOSS OR DAMAGE DUE DIRECTLY OR INDIRECTLY TO ANY FAILURE TO DETECT OR AVERT AN OCCURRENCE OF AN EVENT THAT THE SERVICE IS DESIGNED TO DETECT OR AVERT.

Why it’s important

Protect America is not an insurer of property or safety of customer and does not provide any guarantee of such.  It is the home owner’s job to obtain insurance and maintain coverage against personal injury, property loss, and damages. 

Section 9.1

If Customer defaults with respect to payment of Monthly Monitoring Fees more than two (2) times in any calendar year, or monthly monitoring fee becomes sixty (60) days past due, then Customer agrees that PAI may terminate service and the remaining applicable balance of the Agreement will be immediately due and payable. PAI may draft Customer’s account for the entire remaining balance, disconnect monitoring with prior notice or require Customer to pay yearly in advance for services. In addition, Customer agrees PAI will have no liability if disconnection occurs due to a past due balance or otherwise.

Why it’s important

If a customer misses at least two monthly payments and becomes sixty days past due, then Protect America can cancel the agreement and requires customers to pay the remaining monitoring balance.  

Section 9.2

PAI may suspend or cancel this Agreement, without notice and without liability or penalty in the event the Monitoring Facility, the communications facilities connecting Customer’s location to the Monitoring Facility, or other equipment are destroyed by fire, catastrophe or by any other means, or are so substantially damaged that it is impractical to continue service; or in the event that PAI is unable to either secure or retain the connections or privileges necessary for the transmission of signals between Customer’s location and the Monitoring Facility and the law enforcement agency or other emergency contacts for any reason or cause whatsoever. PAI assumes no liability for the interruption of the service due to any cause and PAI will not be required to supply the Service to Customer while interruption of the Service for any cause continues and Customer is not entitled to any refund or credit of any charges for such interruption of service.

Why it’s important

If for some reason the connection to the home security system becomes lost or unable to maintain, Protect American can cancel the agreement without liability or penalty.  They are not responsible for any lost connect or interruption of service due to events out of their hands.

The Good

Protect America (PA) offers a basic home automation package that is ran through the home security control panel.  The home automation equipment adds wireless control to everyday household tasks such as turning lights off and on and controlling various appliances, it can even lock and unlock the front door.  All of this equipment is able to function together through Z-Wave technology, which is the most widely recognized standard for home automation.  Also, the system is a self-install product, meaning the home owner can install the new equipment at their convenience.

After a customer purchases a security system and decides to further their remote access by including home automation they can choose to either purchase the pieces separately (which give the home owner full ownership of the equipment) or lease a set of equipment which costs the home owner zero money down (through this option PA maintains the rights to the equipment).  The choice to buy or lease is a nice option which many home security companies do not provide.  With either route the following options are available:

  • keychain remotes
  • appliance module (for controlling non-PA equipment)
  • indoor siren
  • freeze sensor (for monitoring the temperature of the plumbing system)
  • flood sensor
  • door sensors
  • email and text notifications

The Bad

If you choose to go with the basic home automation package for zero money down this package does not include as much equipment as most home automation packages provided by other companies.  For example, in their “free” offer they only include 1 appliance module, 1 indoor siren, 1 freeze sensor, and 1 flood sensor.  For anything else you must pay extra.  Most home automation packages include at least one video camera and a video monitoring system, however, PA customers must pay an extra $199 for the camera and an extra $10 a month for monitoring.

The Bottom Line

Protect America provides a basic home automation package for nothing down, which is a nice extra feature if you already own a home security system through them.  However, if you want extra features such as door control and video monitoring it costs extra and can add up quickly.  We suggest you discuss package options with a Protect America representative to determine if their home automation system is right for you.

Security System Overview

Protect America began offering the Simon XTi which is a better, more modern control panel than the Simon XT which you can see below. You’ll only be able to take advantage of the Simon XTi with a Silver package and above as well as broadband and cellular monitoring.

Simon Xti

Protect America also offers a wireless and easy-to-install system called the Simon XT. Some of the unique upgrades featured in the Simon XT system include: compact design, LCD display, more wireless zones, and an event history log. One key feature that is important to note is the built in voice dialer. When certain system events occur, like triggered sensors, the alarm will call any phone you choose to alert you with a voice message. Here’s what you get with the Protect America Gold Security Package (free*):

  • 100% wireless system.  Easy to install with no drilling required
  • Simon XT control panel
  • 12 door/window sensors
  • 1 motion detector
  • 3 security stickers
  • 1 security yard sign
  • Owner’s manual
  • Free exclusive interactive monitoring app for smartphones
  • 100% Lifetime warranty on every piece of your system

The Simon XT:

The Simon XT should be placed where it is easily accessible. The Simon XT allows users to call for help (emergency responders), arm/disarm your system, and control the functionality. The Simon XT has the ability to control up to 40 security equipment controls (including sensors and home automation functions). The Simon XT is basically the brain of the Protect America security system, and it allows you to control all features and equipment.

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The Simon XT Touchscreen allows you to voice commands and offers a a substitute for when you cannot check the main control panel.

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Video Surveillance Cameras:

Users will want to place Protect America’s video surveillance cameras in high traffic areas, like by door entries/exists and hallways. Protect America enables users to view the video surveillance through their “Smart Connect App.” Live footage from the camera can be viewed at anytime from anywhere as long as they have WiFi connection. The video is high quality and can be easily accessed.

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Mini Pin Pad/Talking Wireless Keypad:

The Mini Pin Pad is not necessary, but it does add a level of security in the event of an emergency. These pin pads allow you to call for help and alert the authorities/responders. These pin pads also allow home owners to alarm and disarm the security system by typing in a personalized code. The pin pad allows for additional convenience and ensure the security system is armed when it needs to be.

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The talking wireless keypad has the same functions as the mini pin pad, meaning it can arm, disarm, and send emergency signals to the authorities. It allows you to communicate and can mounted on your wall.

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Sensors:

Protect America offers several different types of sensors. They have the door and window sensors which detect whenever the door or window is opened. The Protect America door and window sensors are wireless micro sensors which means they do not have to be plugged into your wall and are hidden out of the way. It is advised that customers place a sensor on every door and window for optimum security.

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Protect America also has a garage door sensor. There can be several thousands of dollars stored in garages, which means it is critically important to protect it. Keep your cars, bikes, tools, and other items stored in your garage safe by installing a garage door sensor. These sensors are mounted on the inside of your garage door.

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There is also the option to install motion detectors. These motion detectors are easy to install, and they detect both heath and movement within a 25 foot range in a 90 degree arc. They can be installed in the corners of rooms, and it is recommended to put these in high traffic areas in your home.

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Lastly there is the Glass Break Sensor that is to be mounted in an open space near windows or glass doors that you would like to secure.

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Protect America offers some of the latest and most advanced technology on the market. Since Protect America allows their customers to customize their home security system to fit their home, it provides a high level of security that ensures your home and family’s safety. For a low monthly monitoring fee, Protect America’s security system will secure your home’s vulnerabilities.

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2,248 Protect America Reviews

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  1. User Score
    0
    September 20th, 2018
    2 people found this review helpful!
    DO NOT SIGN UP WITH THIS COMPANY!!! Please save your time, money and peace of mind. Customer service is terrible, hence why I do not wish to deal with the company. The equipment has NEVER worked and I am stuck paying for a service I do not use for 3 years. I am almost to the point of just letting it go to collections and figuring it out from there. They are thieves, please do not even consider this company. I wish I had read the reviews before choosing them.
    Read More
  2. User Score
    0
    September 14th, 2018 Meridian, MS
    2 people found this review helpful!
    I have been a customer for 5 years and was told that I could not cancel my service, my camera never worked the sensors fell down after 2 years. The customer service is awful, wait time to talk to someone is very long. I am 65 years old and do not feel safe in my own home with this service and they will not let you out of it. Do NOT use this company! Others are less expensive and gives you more. Everything must be installed yourself and is difficult to do.
    Read More
  3. User Score
    0
    September 7th, 2018
    0 people found this review helpful!
    False advertisement, false alarm so the cops show up and gives you a citation, bad customer service such as they will put you on a long hold and redirect you to as many people as possible if you are a new customer they will speak to you really fast. Remember that you are getting in a 3 year contract with them before you sign any paper. Overall they are a bad scamming company who drinks your blood dry. Stay far away from them cause they are money hungry and will try every way to make you stay. Even after my three year contract they try to get another another month off of me for termination. By signing that contract they saying that they will charge me an extra x amount for that month that I won’t be using. Simple put them out there so no one else gets into the circle of death. They’re the true genius, the true burglary out there so be on your toes. They will get every ounce of money from you as they can. I would highly not recommend them to my friends and family.
    Read More
  4. User Score
    0
    September 4th, 2018
    4 people found this review helpful!
    Horrible customer service and awful to have service cancelled. I have tried since April to cancel contract…now it is September and I am still fighting with them! They constantly want to keep my service going and then find some reason to charge me more, saying they are giving me a “discount”, when the service should have been terminated at my requested months ago (well past the 36 month contract).
    Dont trust them as I did!!
    Read More
  5. User Score
    2
    September 4th, 2018 Longmont, CO
    3 people found this review helpful!
    The monthly price for the security system was good for my budget. However, I decided to sell my home, and had vector to come out and service my system. I didn’t realize I was signing a new contract. Now vector is charging me the remainder of the contract. The service tech is not going to tell you. Please read the contract…..
    Read More
  6. User Score
    0
    September 1st, 2018 Chattanooga, TN
    4 people found this review helpful!
    Wish we had NEVER gone with this company for our security!!! Once installed no technician is available to service the cameras if they go offline, which ours have, 2 of them been offline for months and when we call there is a terrible wait time unless you want to enter your callback number & wait for them to call you back, then if you are busy you miss the call and you have to go back through all this again! Once you are lucky enough to get a representative on the phone & you explain your issue, they are more than apologetic and more than willing to “walk you through” how to service your cameras?? Um I’m sorry last time I checked I have a job and I am not asking someone else to do it. Also we were told we would get 3 cameras at our house & we got zero, when I called to ask for the recorded call to be sent to me I did get a call back that said yes you were supposed to get one camera, we must have missed that….really? okay and we were never told the camera that we did install at our business doesn’t even record unless you have a sims card? Okay where was that information again they are very apologetic that we weren’t told that but they can tell us where we can purchase one and how to put it in..Oh and one of the main reasons we went with Protect America is the video recordings, well when you go look at the video recordings it is of us walking in and out upon open and close! Where is the video of the drunk guy passed out on our sidewalk and the police taking him to jail right before we opened? Oh it is not there. So once again I am on hold for over 8 minutes because “they are experiencing higher than normal call volumes”. Well I guess they are if everyone is as unhappy as we are with this so called security system and we are paying 47.00 per month for our business and 51.00 for our home and for what, window monitors? No cameras, no recorded video, who said this is one of the most affordable out there?
    Read More
  7. User Score
    5
    August 30th, 2018 Fayetteville, NC
    3 people found this review helpful!
    The free camera is not free I’m having chi installed today only the door bell camera is free not happy with that your advertisement not correct
    Read More
  8. User Score
    0
    August 27th, 2018
    4 people found this review helpful!
    This is a terrible failing company on the way down. I got their product and canceled. It worked sporadically and felt cheap and outdated. The camera quality was terrible, not to mention expensive. I went with a few nest products and xfinity home.
    Read More
  9. User Score
    0
    August 24th, 2018 Edmond, OK
    4 people found this review helpful!
    Had a horrible experience cancelling my service with Protect America. I requested two months ago to cancel. They told me that they will be sending documents for me fill out over email and a phone call. I didn’t receive either for over a month. I got charged again so when I contacted another time to tell them I didn’t get anything, I went through the whole process again to find out that they wrote my email down wrong the first time. I told them the correct email and they said the would email and call me. Again, I didn’t receive ANYTHING. This is two months now after I contacted them in the first place to cancel. I contact them again and they say they have the right email address but they STILL sent it to the WRONG EMAIL after I told them the right email address. I told them I wanted refunded for these two months that they were supposed to have canceled my account but they made the excuse that they sent the cancellation requests to the email even though it was wrong, so they couldn’t refund me.
    Read More
  10. User Score
    0
    August 19th, 2018 Burlington, NC
    7 people found this review helpful!
    The sales department experience and call center seem like two different companies. Call center representatives who called our house after the accidental activation of an alarm were rude and unprofessional.
    Read More
  11. User Score
    0
    August 16th, 2018 Philadelphia, PA
    7 people found this review helpful!
    Most of these positive reviews must be fake. Signing a contract with this company was seriously one of the worst decisions of my life. The equipment was incredibly old, cheap, and never worked. They rope you in with the $19.99 price but, in reality, you will not be paying less than $49.99. Once the 36 month contract is finished they will make it very hard to cancel an auto-renewing month-to-month contract, bullying you in to paying for additional months that you did not sign up for. In all, I gave them over $1,800 for a service they never provided. Look at the Yelp reviews (which are vetted for fakes). This company should be put out of business…they are thieves.
    Read More
  12. User Score
    0
    August 15th, 2018 Santee, CA
    5 people found this review helpful!
    Beware if you get this service! Cancellation is NOT a option. I had the service in my first home. Moved states and will continue to pay another two years even though I don’t use it. The person who bought my house doesn’t use it or want it either. I literally pay a monthly fee for absolutely no reason other than I can’t cancel until next year due to their 36 month agreement that you must sign to get the service. I wouldn’t recommend this service for that reason alone. I hope the company feels better about robbing innocent people.
    Read More
  13. User Score
    10
    August 15th, 2018
    1 people found this review helpful!
    Great service so far never had any issues with the service highly recommend
    Read More
  14. User Score
    0
    August 4th, 2018
    5 people found this review helpful!
    STAY FAR AWAY FROM THIS COMPANY!!!
    Had them 4 years, had outdated equipment and would not upgrade me after calling every so often. App is extremely slow. It wouldn’t notify me for HOURS that my system was armed/disarmed. It was quite unnerving.Had multiple problems logging into the app because it was so slow. They are extremely expensive compare to the new ring system that I now have and am extremely happy with. They only charge $100 a YEAR for service and that’s only if you want monitoring. I was paying $45 a MONTH with protect america.
    The final straw is the ridiculous cancellation policy. I cancelled yesterday August 3rd. I will have to still pay August AND September ($90 total) because I didn’t cancel on the 30th of the month AND give 30 days notice. I gave TWENTY-EIGHT days. I understand it’s my fault because after 4 years of being with them, I forgot the cancellation terms. STAY AWAY and look into cheaper,better and faster services like Ring.
    Read More
  15. User Score
    2
    August 3rd, 2018
    4 people found this review helpful!
    Haven’t used mine in months, adhesives fell off after less than 6 months, would go off in middle of the night and scare us half to death, replaced the batteries in them several times of the course of the first 2 years I had it, then when I asked for an early termination fee etc. they made me pay full cancellation for a HORRIBLE experience. I was never late on any payments and quite frankly they charged me to much to begin with for crappy equipment!! Do not recommend. You can get good equipment and updated smart home equipment for the same monthly charge!
    Read More
  16. User Score
    8
    August 1st, 2018 El Paso, TX
    2 people found this review helpful!
    Great when the app is working, but the app is not the best.
    Read More
  17. User Score
    6
    August 1st, 2018 Houston, TX
    4 people found this review helpful!
    I love the set up in the service but I ordered remote that I can turn the alarm off and still have not received them after several months of waiting and asking multiple times
    Read More
  18. User Score
    10
    August 1st, 2018 Somerville, TX
    1 people found this review helpful!
    great price, great customer service, their knowledge of the product
    Read More
  19. User Score
    8
    August 1st, 2018 El Paso, TX
    0 people found this review helpful!
    Good service, quality product, and outstanding value for the money (price).
    Read More
  20. User Score
    6
    August 1st, 2018 Chicago, IL
    3 people found this review helpful!
    I was not too thrilled that the guy who came from Protect America to install my equipment drew a big hole in my wall. He was there for 6 hours as well, so the installation is terrible. But I would say its a good value for only about 30 bucks a month.
    Read More

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Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,248
Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,248