Best Home Security Companys

132 Companies 16,315 Real Customer Reviews

#1

Protect America

Protect America is available nationwide with $0 upfront and monthly monitoring starting at $19.99.

Our Score
8.9
User Score
7.7

Or By Phone:   1-(888) 591-5130

Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,392

This Review is maintained by Chase Sagum

Review Last Updated: August 21, 2019

In business for over 25 years, Protect America is the top-rated company on Best Home Security Companys for their pricing, customer service, equipment, and customer reviews. Read our summary of Protect America, or browse our 2,ooo+ customer reviews below.

Pros

No Upfront Equipment Costs

What sets Protect America apart the most from other home security companies is that there are no upfront costs. Instead, customers can pay for their equipment in their monthly bill with no interest charged. This makes Protect America one of the most affordable home security companies in the industry. While other companies will charge anywhere from $99 to over $400 in upfront costs, Protect America currently charges $0 in upfront fees. However, those who want to purchase their equipment outright still can.

Low Monthly Monitoring Fees

Protect America offers five different home security packages ranging from a locked-in rate starting at $19.99 per month (landline monitoring), one of the cheapest monthly monitoring packages available in the home security industry. Minimum monthly monitoring with cellular is $41.99/month, on par with other companies. Monitoring includes free equipment (see above).

  Protect America Frontpoint ADT Vivint
Equipment Upfront $0 $69 - $833 Yes; Price Undisclosed $500 - $1800
Basic Monthly Monitoring $19.99 - $41.99 $34.99 $27.99 - $52.99 $29.99
Video Monthly Monitoring $24.99 - $49.99 $49.99 $58.99 $49.99
Equipment Financing Available No Undisclosed $12 - $30/mo
Contract 3-year 3-year 3-year 5-year
Installation DIY DIY Professional; $99 Professional; $50-$200

Lifetime Equipment Warranty

Each package comes with a free lifetime warranty, meaning Protect America will ship replacement parts for all defective equipment at no charge for as long as you are a customer. Once you sign a contract with Protect America, your rate is locked in. They will not raise your monthly monitoring fees as long as you are under contract.

24/7 Landline, Cellular, and Broadband Monitoring

Protect America offers flexible monitoring options for nearly every budget. Home security monitoring can be conducted via landline (least expensive), broadband, and cellular communication. Few home security companies provide all three monitoring services.

Protect America Reviews

Protect America comes highly recommended by its customers. Customers who left reviews on our site have been boasting about Protect America’s customer service. They also note that Protect America’s do-it-yourself security systems, which are shipped right to your door, are very easy to install. Protect America has simplified the self-installation process with 24/7 support and a collection of online video tutorials. Read customer reviews here.

DIY Security Solution

Protect America is a DIY security solution, meaning you install the security equipment at home on your own without the help of a professional. The DIY process is simple and will take you less than an hour to complete. This can provide peace of mind to consumers looking to get their home security system installed quickly and easily.

Get a free quote from Protect America

Cons

36-Month Contract

One downside of Protect America is its 36-month contract and its cancellation policy. Some home security companies offer their home security services with shorter contracts or no contracts at all; however, a 36-month contract is quite common within the industry.

Cancellation Policy

If you do decide to cancel Protect America’s services, you will be required to pay 100% of the remaining balance of your contract. Other home security companies may only require you to pay a percentage of the remaining balance. Paying the full balance can end up costing you hundreds of dollars if you haven’t been on the contract very long. Be sure to research Protect America’s terms before committing to a contract.

New customers have 30 day money-back guarantee. During that time, they can return their equipment without being bound to the 36-month long-term contract.

Video Streaming Not Available with the Landline Monitoring Service

While live and recorded video streaming is available on Protect America’s broadband and cellular monitoring services, it is not available with landline monitoring, meaning customers will need to pay extra for this important security feature.

Our Recommendation

Based on our research, you likely won’t find a more affordable home security company than Protect America. It is a solid home security company with packages starting at only $19.99 per month with no upfront or installation costs, so you get the most equipment and the least amount of upfront costs. We recommend them for their low price and great customer reviews. Learn more from Protect America.


About Protect America

Monitoring Plans

Add an indoor video camera or a video doorbell camera for just $7 more a month to any of these plans. Add both cameras for $10/month on any plan (includes monitoring).

Copper
Landline: $19.99/mo
Broadband/Cellular: $41.99/mo

  • Control panel
  • 3 door / window sensors
  • 1 motion detector

Silver
Landline: $37.99/mo
Broadband/Cellular: $49.99/mo

  • Control panel
  • Smartphone app
  • 9 door / window sensors
  • 1 motion detector

Platinum
Landline: $42.99/mo
Broadband/Cellular: $54.99/mo

  • Control panel
  • Smartphone app
  • 14 door / window sensors
  • 1 motion detector

Additional Equipment

  • Door/window sensor: $39
  • Motion detector: $99
  • Glass break detector: $99
  • Smart lock: $229
  • Keychain remote: $49
  • Indoor camera: $100

Protect America integrates with smart home automation products, such as lighting, garage door control, smart locks, smoke and fire detectors, lighting, smart appliances, and more.

Mini Pin Pad/Talking Wireless Keypad

The Mini Pin Pad is not necessary, but it does add a level of security in the event of an emergency. These pin pads allow you to call for help and alert the authorities/responders. These pin pads also allow homeowners to alarm and disarm the security system by typing in a personalized code. The pin pad allows for additional convenience and ensures the security system is armed when it needs to be.

Video Surveillance Cameras

Users will want to place Protect America’s video surveillance cameras in high traffic areas, like by door entries/exits and hallways. Protect America enables users to view video surveillance through their “Smart Connect App.” Live footage from the camera can be viewed at any time from anywhere as long as they have a WiFi connection. The video is of high quality and can be easily accessed.

Sensors

Protect America offers several different types of sensors. They have the door and window sensors which detect whenever the door or window is opened. The Protect America door and window sensors are wireless microsensors which means they do not have to be plugged into your wall and are hidden out of the way. It is advised that customers place a sensor on every door and window for optimum security.

Motion Detectors

There is also the option to install motion detectors. These motion sensors are easy to install, and they detect both heat and movement within a 25-foot range in a 90-degree arc. They can be installed in the corners of rooms, and it is recommended to put these in high traffic areas in your home.

New Simon XTi Control Panel

Despite Protect America’s affordability, the company sacrifices nothing in terms of quality. Protect America now offers the new Simon XTi, a modern, sleek, and innovative control panel which integrates seamlessly with your smartphone through the Protect America app. The Simon XT Touchscreen allows you to voice commands and offers a substitute for when you cannot check the main control panel.

Protect America’s Home Automation Options

In addition to a wide array of home security features (including motion detector, night vision cameras, door window sensors, glass break sensors and more), the company offers a number of home automation solutions to help you control your security system remotely through Protect America’s SMART Connect app.

Protect America’s basic home automation package runs through the home security control panel. The home automation equipment adds wireless control to everyday household tasks such as turning lights off and on and controlling various appliances. It can even lock and unlock doors. All of this equipment is able to function together through Z-Wave technology, which is the most widely recognized standard for home automation. Also, the system is a self-install product, meaning the homeowner can install the new equipment at their convenience.

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2,392 Protect America Reviews

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1521
0=WORST 10=BEST

2. Subject For This Review*(Select all that apply)

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    Sort By:

  1. User Score
    10
    August 13th, 2019 Macomb, MI
    0 people found this review helpful!
    They have been responsive to my needs and I have been impressed thus far.
    Read More
  2. User Score
    10
    August 13th, 2019 Willis, TX
    0 people found this review helpful!
    Ease of set up and knowledge of person who set up the system with me.
    Read More
  3. User Score
    10
    August 13th, 2019  Chicago, IL
    0 people found this review helpful!
    For the cost, it protects more than the previous company did. It is doing what it is supposed to do and it is easy.
    Read More
  4. User Score
    10
    August 13th, 2019 Sunnyslope, WA
    0 people found this review helpful!
    When I had an issue, I called them and they were extremely helpful and got the issues resolved with no problems and no questions asked. It is easy to operate.
    Read More
  5. User Score
    10
    August 13th, 2019 Clearwater, FL
    0 people found this review helpful!
    I like their customer service when I call, the answer my questions. It is convenient to set up.
    Read More
  6. User Score
    8
    August 13th, 2019 Stafford, VA
    0 people found this review helpful!
    They are really trustworthy, that is why I went with them. Their customer service is very good. It is very easy to use, which surprised me. The price is good, I was quoted a price that was three times as much as I paying with Protect America.
    Read More
  7. User Score
    0
    August 12th, 2019
    1 people found this review helpful!
    Being a military family that moves annually, we would encourage all military families to steer clear and avoid protect america services. They are not compatible with moves over their 36-month contract time. They are the only company that we have ever encountered that did not abide by the Civil Service Relief Act, which enables displaces military families to get out of their contracts, penalty free when a service cannot be extended to that new duty station. Because we had to live on base at our current station, protect america services do no extend to on base security. Now, we are paying $50/month to protect america for a sevice they cant provide. Being active duty, we feel that protect America is in fact NOT protecting america when our service enables their organization to operate freely in this country. We are ashamed in them, their policy, and their services.

    Rather than protect america, we would recommend frontpoint as a securiy system! They have military discounts, and do abide by all military clauses to stop service if displaced to a location in which they cannot serve. God bless america and CHOOSE A SECURITY COMPANY THAT ACTUALLY RESPECTS AMERICA. I have spend countless hours on the phone with protect america, and even had bsse security write to them. I even submitted our military orders, in which protect america tried to interpret and did so incorrectly. It was very dissappointing, and actually appalling, to have an uneducated service representative repreaenting a dedicated customer. Knowing the assuming nature of their customer service reps is another great reason to avoid this company.

    Read More
  8. User Score
    2
    August 10th, 2019 Le Claire, IA
    0 people found this review helpful!
    Rude customer service. I called with questions when we were selling our home. They were going to continue to charge the full amount ($51.99) each month even when I didn’t know where we were moving to. When I asked about reducing the amount/service or cancelling the service, the customer service rep said, “Sir, they don’t lower the payment when you purchase a car. You signed a contract.” I really would have appreciated a more sincere, helpful response. Buyer beware.
    Read More
  9. User Score
    1
    August 8th, 2019
    1 people found this review helpful!
    I cannot recommend this company. I could never actually get the system to connect properly; they have long telephone wait lines for service, so they send you to the chat line. I told them to cancel my product on June 27th when our condo was to sell on the 28th. Ok, so they have a 30 day ahead policy (how was I to know how soon it would sell?), but then they promised they would cancel it for August and now they are pushing that to the END of September! So I’ll be paying at least 2, if not three months of $47.99 unnecessarily. If I were a company, I would want to work WITH clients rather than just being greedy.
    Read More
  10. User Score
    1
    August 6th, 2019
    1 people found this review helpful!
    This company only wants your money. Their customer service wait time is ridiculous and their cancellation policy is unclear. They will state one thing over the phone and when they send you a bill or cancellation document it was state another. Be aware! They just want your money! Security service is a delay as well.
    Read More
  11. User Score
    10
    August 5th, 2019 Southbridge, VA
    0 people found this review helpful!
    The representative (Shawn) was very knowledgeable, respectful, and answered all of my questions. He also gave good advice!
    Read More
  12. User Score
    0
    August 2nd, 2019 Akron, OH
    1 people found this review helpful!
    Run, don’t walk from this company. We had a 36 month contract with this company and that dates back to 2015. We have tried to cancel and they wouldn’t let us because of the 36 month contract. We are now FOUR YEARS into this and they are still billing our account. In addition, the system has not been connected to their hub for two of the past four years and no one knows why it’s not connected. Just done with this company and I will be contacting our local attorney general and the BBB.
    Read More
  13. User Score
    0
    August 1st, 2019 Alpharetta, GA
    1 people found this review helpful!
    BEWARE of deceptive HARD SALES tactics.
    It was almost impossible to get out of the contract during the 30-day trial period – I was abused on the phone for a long time by several people, having to repeatedly explain why I didn’t want their system while they tried to offer me a better deal one after another.
    Unbelievable abuse of an older female wanting to just get out.

    Also be prepared to PAY FOR ONE MONTH of service even if you never install their system during the first 30 days because they require a 30 day notice to cancel!!! So much for their free 30-day trial!

    If you want to keep their system, call them after you get their system in the mail, and pretend to cancel and you will get their best deal if you are willing to put up with that for 15-20 minutes.

    Read More
  14. User Score
    0
    August 1st, 2019 Prospect, KY
    2 people found this review helpful!
    Absolutely worst customer service, billing and experience. I will tell anyone willing to listen to avoid them at all cost. I had an alarm going off for 45 minutes and I was being transferred. They have the nerve to expect 30 days notice (after 6 years of aervice) and now say that I have a balance from 3 years ago. I have a new debit card, requested cancellation of the billing and they are STILL charging the card. STAY AWAY!
    Read More
  15. User Score
    0
    July 15th, 2019 Baltimore, MD
    6 people found this review helpful!
    I have had more than several incidents with someone coming in and out my unit since I have had your system. Recently, on 6/24/2019 I called around 12pm and a “Rene” answered the telephone and even before I could say my name she told me I didn’t have an account I had just paid a bill of 196.00 on 6/15/2019 she repeatedly said, ‘you don’t have an account” and then hung up on me how rude, curt and abrupt she needs to be fired. On July 11, 2019 someone entered my unit while I was at work a full investigation needs to be conducted.
    Read More
  16. User Score
    8
    July 14th, 2019 Dallas, TX
    1 people found this review helpful!
    Carefully review the regards to any rental agreement before signing.
    Adding images on your classified ad multiplies the usefulness
    within your ad to the reader and makes it possible to.
    search all of craigslist If that you are a seller, you may need to copy an existing listing and relist it.
    Ignore individuals who ask that you mail them things and they will give back the money.
    Read More
  17. User Score
    0
    July 10th, 2019
    5 people found this review helpful!
    First I most apologize to my mother because she said if you don’t have nothing nice to say then don’t say anything at all. But I can’t sit silent knowing that someone else is in danger of becoming Protect America next victim. I have had nothing but a horrible experience with this company and it started the day I received the system the DIY installation they claim is quick and easy was everything but. The tech was unhelpful and finally hours later the system was installed but guess what my whole reason for getting the system doesn’t work. The doorbell camera hasn’t worked properly since I brought the thing it’s off line 90% of the time. I called and spoke to multiple reps techs and supervisors but no help was given just lies. And when I tried to cancel they promptly like me know that I have 30 plus months left on my contract and they will continue to bill me monthly until the end of the contract. This is very unfair seeing how I never received one month of actual properly working service they did give me the option to pay out the life of my contract upfront I guess it sucks to be me at this point. But for anyone looking into security systems do not I repeat do not look into Protect America it’s a bad investment your better off getting a pit bull.
    Read More
  18. User Score
    9
    July 9th, 2019 Agoura Hills, CA
    1 people found this review helpful!
    I’ve used Protect America for 2 years and have been happy with their service. I currently am looking for someone to takeover the remainder of my contract 24 months (it is fully transferable). Monthly cost is $31.99 and I will cover your first 3 months!

    It includes panel box, 10 door/window sensors, 1 motion detector, & keychain remote. It can be easily self-installed. Protect America has a phone app that you can also use to arm/disarm.

    Read More
  19. User Score
    10
    July 9th, 2019 Killeen, TX
    0 people found this review helpful!
    Easy installation and great customer service.
    Read More
  20. User Score
    4
    July 6th, 2019 Buffalo, NY
    0 people found this review helpful!
    Craigslist is undoubtedly an online, local,
    classified listing, where everyone can post or discover a wide variety of items on the market,
    open job listings, apartments rented; homes and cars available; services available; local
    meet ups for specific interest groups – even romance could be found here.

    Remember which you have competition off their advertisers, so
    make guaranteed to write a catchy title also. craigslist search
    Once the bag continues to be listed, look at the email often.
    Fill within the “Reply To” field which has a contact address.

    Read More

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Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,392
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,392