Best Home Security Companys

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#1

Protect America Reviews

Reviews of Protect America from real customers
(2,314 verified)

Our Score
9.0
User Score
7.8

Or By Phone:   1-(888) 591-5130

Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,314

Overall Score

Based on ranking criteria
9.0 /10

This Review is maintained by Chase Sagum

Review Last Updated: December 6, 2018

The Good

  • No Upfront Equipment Costs
  • Monthly Fees as Low as $19.99
  • Lifetime Equipment Warranty
  • New Simon XTi Control Panel & Home Automation Options
  • Live and Recorded Video Monitoring
  • 24/7 Landline, Cellular, and Broadband Monitoring

Protect America is one of the most affordable home security companies in the industry. While other companies will charge anywhere from $99 to over $400 in upfront costs, Protect America currently charges $0 in upfront fees. Protect America offers five different home security packages ranging from a locked-in rate at an average of $43.99 per month which is significantly cheaper than competing home security companies. Each package comes with a free lifetime warranty, meaning Protect America will ship replacement parts for all defective equipment at no charge for as long as you are a customer. Once you sign a contract with Protect America, your rate is locked in. They will not raise your monthly monitoring fees as long as you are under contract.

Despite Protect America’s affordability, the company sacrifices nothing in terms of quality. Protect America now offers the new Simon XTi, a modern, sleek, and innovative control panel which integrates seamlessly with your smartphone through the Protect America mobile app. In addition to a wide array of home security features (including motion detector, night vision cameras, door window sensors, glass break sensors and more), the company offers a number of home automation solutions to help you control your security system remotely. Protect America’s SMART Connect mobile app controls door locks, lighting, and appliances, arms/disarms your entire security system, and streams or records live footage from up to two of your security cameras simultaneously. Protect America offers flexible monitoring options for nearly every budget. Home security monitoring can be conducted via landline (least expensive), broadband, and cellular communication. Few home security companies provide all three monitoring services.

Protect America comes highly recommended by its customers. Customers who left reviews on our site have been boasting about Protect America’s customer service. They also note that Protect America’s do-it-yourself security systems, which are shipped right to your door, are very easy to install. Protect America has simplified the self-installation process with 24/7 support and a collection of online video tutorials. Their lifetime warranty on equipment helps give peace of mind both when installing the system and using it knowing that if something breaks or no longer functions properly, Protect America will replace it free of charge. Protect America serves customers in all 50 states, which is somewhat rare in the home security industry. Many of its competitors have a much more limited national reach.

The Bad

  • Lengthy 36-Month Contract
  • Cancellation Policy
  • Video Streaming Not Available with the Landline Monitoring Service

One thing that we did not like about Protect America is its 36-month contract and its cancellation policy. Other home security companies offer their home security services with much shorter contracts or no contracts at all. And if it so happens that you decide to cancel Protect America’s service, you will be required to pay 100% of the remaining balance of your contract. Other home security companies may only require you to pay a percentage of the remaining balance (some as low as 20%). Paying the full balance can end up costing you hundreds of dollars if you haven’t been on the contract very long..

New customers have 30 days from the date their package was shipped to return their equipment without being bound to the 36-month contract. And while live and recorded video streaming is available on Protect America’s broadband and cellular monitoring services, it is not available with landline monitoring, meaning customers will need to pay extra for this important security feature.

Customers don’t like the 36-month contract either and have reported several issues revolving around the contract. Other customers complained that Protect America’s equipment was not functioning properly, specifically window sensors and door sensors triggering false alarms.

The Bottom Line

Based on our research, you likely won’t find a more affordable home security company than Protect America. It is a solid home security company with packages starting at only $19.99 per month with no upfront or installation costs. Protect America’s lifetime equipment warranty is a special feature that few other home security companies can match. It should be noted, however, if you are looking to hire a company to professionally install your home security system then Protect America is not for you. Protect America’s 36-month contract and cancellation policy may deter you from purchasing its service, but given the high volume of positive user reviews praising Protect America’s customer service, it’s easy to understand why most of Protect America’s customers renew their contracts more than once. Protect America is a great choice for those looking to customize their home security system solution. Protect America is a good self-install alarm system option. It comes with both the most equipment and the least amount of upfront costs.

See below to read Protect America reviews from consumers.

Most Helpful Reviews From Protect America Customers

  1. User Score
    10
    Kristen
    June 30th, 2017 Tampa, FL
    I'm AMAZED by this company! I had been with ADT for 13 years! ADT wouldn't help me with their equipment, so I researched other companies. I found Protect America and I'm so happy that I switched! We had NO out of pocket expense! I'm now paying less for wireless than I was with ADT for a landline connection! My husband was able to install with no problem. This company treats you the way companies should treat someone! Derek explained everything to me, helped me figure out what I needed, without trying to upsale me and was super helpful! I would recommend this company to anyone and everyone!Read More
  2. User Score
    10
    David L Dunham
    April 7th, 2017 Laconia, NH
    This system was acquired to replace my 3-year old ADT system. Much more robust, the monthly fee is considerably lower and does not increase like ADT has done, and the sensors are pre-loaded so installation is a charm. The APP for iPad, IPhone or Android is very easy to load and use. Beats the crap out of using those small hand FOBs (but they are included also).Read More

2,314 Protect America Reviews

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  1. User Score
    0
    March 20th, 2019
    0 people found this review helpful!
    This company’s a scam and way overpriced. They tell you $19.99, but then the bill appears as $58/month and there’s nothing you can do about it because they lock you into a 3 year contract. When you call to speak to customer service, they tell you either pay the remainder of the 3 years upfront or find someone to take over your contract.
    Read More
  2. User Score
    0
    March 1st, 2019 Pittsburgh, PA
    1 people found this review helpful!
    I signed up to Protect America in Feb 2016. Everything was good and the customer service reps treated me kindly and decently, at the time. After a year went by, we felt like we didn’t need the service anymore. I called in to see about possibly ending my contract early. The customer rep said that it’s possible but I would have to pay 41.99 times the remaining months left. Which we couldn’t do, so I decided that we will continue making the payments. Before the phone call was over the customer service rep said that what she could do is set my account to not go to a month to month contract. I accepted that and that ended the phone call. The following year we asked about leaving again, this time just ready to pay the remaining fee, but was persuaded not to do it. This customer rep also told me my account is noted not to go into a month to month after January 31, 2019. On January 4th I wrote into the chat, which forced me to send a email to the company. I asked if this (Jan 1st payment) was the last payment of our contract. Never received a phone call or response. On Feb 1st, my account got charged which led me to call into the company. The first customer rep, had no recollection of my initial first phone call two years ago. We went back and fourth about this for sometime until I asked to speak to a manager. She said that a manager would call back. Instead of a manager calling me back, the same woman, but posing as a new person, called me back. This time she was snippy and rude because I wasn’t accepting the fact that they never had a phone call from me two years prior. I eventually was able to get a manager, Jesse S, who was also doing the same run around. In the end, he told me the best he could do was send me a cancellation form so February would me my last month and that I won’t be charged on March 1st. I opened a dispute with my credit card company and now I’m waiting for the verdict on that. Now today (March 1st) I’ve been charged again. I went to an email response that Protect America and they said that I requested for my service to be cancelled on March 31st 2019. Instead of Jesse S sending me a contract with the correct cancellation on Feb 28th, it was March 31st 2019. I can’t believe I didn’t read the entire document, before signing it, a lack on my part. However, the company knew exactly what they were doing. I can’t recommend this company to anyone.
    Read More
  3. User Score
    10
    March 1st, 2019 Greenwood, SC
    2 people found this review helpful!
    When I called, the person was extremely nice and helpful and they told me the price monthly and the contract and that they would help me install it over the phone. It was very nice. He was very patient with me with me being elderly. The customer service answered all my questions when I’ve called and they’ve been very courteous and patient with me.
    Read More
  4. User Score
    10
    March 1st, 2019 Conover, NC
    1 people found this review helpful!
    Everyone we talked to was top notch and professional. There was excellent customer service people. They are very knowledgeable and professional. Overall, it’s been a very good experience so far.
    Read More
  5. User Score
    8
    March 1st, 2019 Tonawanda, NY
    1 people found this review helpful!
    Every time, they help me out to do something. They’re always more than willing to help and they’ve always been able to help.
    Read More
  6. User Score
    0
    March 1st, 2019 Dallas, TX
    1 people found this review helpful!
    Put simply, their “service” is a sham. We signed up for a contract shortly after purchasing our house. Everything was fine, until we realized we were paying $54 a month for NOTHING.

    Our alarm went off while we were out of town and they tried to call us. We were in an area with no cell service and did not get a notification for a missed call. When they didn’t get a hold of us, they did NOTHING. They didn’t keep trying to get in contact with us, they didn’t call the police, they did nothing.

    After we realized their “service” was useless, we tried to cancel, which of course even though their company is a sham they wanted us to pay the whole balance of the contract. We refused to do so, they gave us a discount for three or four months, and then we paid the monthly fee for the rest of the contract. And then when we went to cancel apparently we didn’t cancel early enough, so they forced us to pay an additional monthly fee.

    TLDR: this company is a sham, they won’t protect your house, don’t give them your money!

    Read More
  7. User Score
    8
    February 28th, 2019 Fort Worth, TX
    0 people found this review helpful!
    good price, good service. too early to say how long that will last.
    Read More
  8. User Score
    0
    February 26th, 2019
    0 people found this review helpful!
    Horrible Company. Do not sign up. After reading reviews that they keep charging you after cancellation, I wrote them 3 months in advance of our end of contract date, notifying them that we did not wish any further services from them of any kind. Sure enough, they kept on charging my credit card month after month. Had to get my credit card company to block them. What a hassle.
    Read More
  9. User Score
    1
    February 26th, 2019 Burlington, NC
    1 people found this review helpful!
    I have had two other homes in my 20 years of homeownership, all with security systems. PROTECT AMERICA is the WORST!!! Please , avoid this company at all cost!!! Nothing even began right, from the beginning , the system arrived two days later than expected, the equipment was bulky and not all self- installer friendly. Read the reviews. This is the worst EVER.Sharon Richardson ( SC).
    Read More
  10. User Score
    3
    February 26th, 2019 Houston, TX
    1 people found this review helpful!
    I have had this service for 3 years. It was good until its time to cancel. They hold you hostage and run up a tab.

    The equipment will cause your alarm to malfunction and false alarms will rack up a big tab. They harass you to no end. If my contract is up. Cancel the service. No, they harass you and make it difficult to cancel the service. Don’t go this route.

    Make sure you renew your alarm permit, if not you will get a bill from the police. Because there equipment is only good for the contract term. The adhesive falls off and triggers the alarm.

    Read More
  11. User Score
    10
    February 21st, 2019 Wheelersburg, OH
    0 people found this review helpful!
    Customer service was very knowledgeable and professional. I donÕt see how they can improve, I am completely satisfied.
    Read More
  12. User Score
    8
    February 21st, 2019 Pompano Beach, FL
    0 people found this review helpful!
    I didn’t like how I had to install the service myself. I would have rather had a professional do it. The customer service rep was polite, patient, and professional.
    Read More
  13. User Score
    10
    February 21st, 2019 Mobile, AL
    0 people found this review helpful!
    The product is very easy to use, and it has taken all of my worries away.
    Read More
  14. User Score
    8
    February 21st, 2019 Richardson, TX
    0 people found this review helpful!
    Customer service stayed on the phone with me for two hours. The camera given is very sensitive and it works well. I like how I can use the app when the alarm goes off.
    Read More
  15. User Score
    10
    February 21st, 2019 Aventura, FL
    0 people found this review helpful!
    Protect America is easy to work with, and the service works perfectly.
    Read More
  16. User Score
    10
    February 20th, 2019 Kingston, PA
    2 people found this review helpful!
    this company is the best!!! one day my boyfriend came in the house but forgot to shut the alarm off before he opened the door. by the time he realized it the alarm co was calling me on my cell phone to make sure everthing was ok or did i need the police i love this company they are so professional. if you are looking for a alarm co go with protect america!! they truly do protect you
    Read More
  17. User Score
    10
    February 20th, 2019 Jacksonville, Florida
    2 people found this review helpful!
    I’ve only had the system for a week now and the good is this: no nomey upfront to get the system.. I get over 15 sensors including motion for the same price as adt. As a recent victim of burglary it’s important I get the value for my money and I wanted every window and door protected. ADT could not match this so AP was the best deal. A 3 yr contract is nothing compared to the peace of mind you receive. Plus ADT does exactly the same I know I’m a former ADT customer!!
    Read More
  18. User Score
    10
    February 20th, 2019 Cleveland, OH
    2 people found this review helpful!
    I’ve been with Protect America for almost 10 years. They have provided excellent customer service every time I reach out to them. No matter my issue, whether it be equipment upgrade, ordering extra equipment, referring a friend or family matter, they always take care of me. I’m happy to be their customer and look forward to utilizing my new cellular system.
    Read More
  19. User Score
    10
    February 20th, 2019 Pompano Beach, FL
    2 people found this review helpful!
    Have had the system for 4 months.
    Great customer service from info gathering to buying and finally to set up. With the cell phone connection you can do everything from the app. Arm, disarm, check entry history. The yard signs are cool….solar lit at night.
    Works great and I highly recommend the Protect America Company
    Read More
  20. User Score
    10
    February 19th, 2019 Columbus, Ohio
    5 people found this review helpful!
    I swear ive spent over 3 days researching a security system. I had a brick throw into my front window, and now I’m finally doing what I should have done a long time ago! At the end of the day, my decision came down to getting the equipment I needed without paying additional fees.
    Read More
  21. User Score
    9
    February 19th, 2019 Leesburg, VA
    5 people found this review helpful!
    Initially when I began to write this comment it was going to be negative. I have had numerous problems with my control panel since last year when I initially installed it. This time I was waiting for a new battery because the one inside is leaking and it could not send a signal to the monitoring station. It’s been three weeks since my panel has sent a signal. One of those weeks I was waiting for the new battery which was going to be shipped over a week ago. I changed my mind when I spoke to Tamara who quickly went into action and ensured that I would receive a new panel instead of sending part after part and the panel still not working. Thanks again Tamara.
    Read More
  22. User Score
    9
    February 19th, 2019 San Antonio, TX
    5 people found this review helpful!
    Setting up this alarm system was relativey simple. However, use of the main console in it’s entirety can be challenging. I believe the Operating Manuals Technical Writers could have done a much better job in helping the uniiniated to under stand the complexities with the “system programming.” Nonetheless, the help I’ve received from customer service personnel (over the phone) has been outstanding and makes up for the instructional shortcomings. Talked with three different personnel and all were very helpful. Plus I know if I encounter more challenges I can count on their help again. “Old timer with short attention span.”
    Read More
  23. User Score
    1
    February 19th, 2019 Midvale, UT
    1 people found this review helpful!
    We had multiple issues with the product and components not working or coming off doors and then I had a terrible experience canceling my service after having it for more than four years! We called in December and gave them every necessary security to cancel. Then we gave an additional written notice on on our January bill but they still wouldn’t cancel. I gave them the correct email address for their “required” signature yet they sent to wrong email. And after four phone calls, long delays on phone calls they offered to send me a new email but it wouldn’t be accessible for 24 hours and expired in seven days! Then they tried to charge me for the additional months I was trying to cancel jumping through their illusions hoops! After all I went through, the multiple hassles, then the new cancellation email required me to pay for the extra months I didn’t have service before it would let me cancel. Finally I think I’m cancelled and recorded customer service team leader, Tiffanie , I get an email again asking for verification of my e signature!!
    Read More
  24. User Score
    10
    February 19th, 2019 Heber City, UT
    2 people found this review helpful!
    I’ve got a fairly large home (4,635 sqft) and I just got my system, all sensors, all detectors, and an lifetime warranty for nothing out of pocket? No brainer people!! If you’re paying anything upfront RUN. There are better deals out there. – Jenny
    Read More
  25. User Score
    10
    February 15th, 2019 Bloomingdale, GA
    1 people found this review helpful!
    Very helpful and knowledgeable were able to answer any questions
    Read More
  26. User Score
    10
    February 13th, 2019 Columbia, SC
    1 people found this review helpful!
    I have had other security companies in the past and while Protect America offers about the same security, I love their customer service (as well as the product). We have a few alarms go off and police were dispatched immediately. We just renewed our contract for another 3 years, with upgraded equipment and happy to be a customer of such a great company! Yes, yall can get our business!
    Read More
  27. User Score
    1
    February 11th, 2019
    1 people found this review helpful!
    Protect America refused to help my 84 year old mother 2 years in to her 3 year contract after my father passed away. Her doctor deemed her medically disabled and she moved in with my sister who already has a system. Even with ADA designation and a doctors letter, Protect America expects 100% of contract even though they are no longer monitoring any system on her behalf. Received 4 conflicting resolutions from PA personnel, from no problem she is disabled and we will cancel after you are transferred to that department, to we will absolutely nothing to resolve this problem. It takes 24-48 hours to speak to a supervisor. Protect America deserves a negative number. I am appalled by their lack of reasonable service
    Read More
  28. User Score
    0
    February 9th, 2019
    3 people found this review helpful!
    I dont remember having a contract, as soon as my contract was over i called to cancel, on the phone for a long time. the agent said i have to give a 30 day notice which is a bunch of crap when your contract is over and you fulfilled the time it should be over. DONT DO BUSINESS.WITH THIS COMPANY
    Read More
  29. User Score
    10
    February 7th, 2019 Indian Springs Village, AL
    0 people found this review helpful!
    It provides everything I need. I feel safe with Protect America.
    Read More
  30. User Score
    10
    February 7th, 2019 Lexington, SC
    0 people found this review helpful!
    Excellent Service!!!!!!!!! Works well! Happy Customer! Great Product! Feel safer!!! Easy Installation!!!!
    Read More
  31. User Score
    10
    February 7th, 2019 Wake Forest, NC
    0 people found this review helpful!
    Great customer service and great camera quality. I wish the app was more up to date, but it definitely works!!!
    Read More
  32. User Score
    6
    February 7th, 2019 Annapolis, MD
    1 people found this review helpful!
    There monitoring not to secure after 7:00
    Read More
  33. User Score
    6
    February 7th, 2019 Millersville, MD
    3 people found this review helpful!
    They have been okay so far. Customer service is absolutely amazing, minus one call which made me feel as though I was a complete idiot. My concerns are that sometimes when I pick the house and wait for the final beep, people will still be able to come in without the alarm going off. My partner (who lives with me) was also kicked out of our house once by the cops after one of the reps sounded the emergency code and the cops thought she was a burglar. So that was not a fond experience.
    Read More
  34. User Score
    10
    February 7th, 2019 Harrison City, PA
    1 people found this review helpful!
    Haven’t had any problems so far. App has always worked. Easy to use.
    Read More
  35. User Score
    2
    February 5th, 2019 Roanoke, VA
    1 people found this review helpful!
    I signed a 3 year contract 13 months ago in a house that I owned. I just sold my house and per the contract home security, intercom, and home surveillance systems are to stay in the house and considered personal property such as the blinds, curtains, etc. Protect America has zero concern that you are moving and the equipment has to stay. They just want their monthly money or the remaining balance in full.

    Needless to say they will NOT be going in my new home NOR will i suggest to anyone else to use them.

    Equipment – in addition, i had the extra key pad which they could never get to work nor would they replace it for me. The cameras both stopped working. Getting them to fix it over the phone or in person is almost impossible. They refer you to their website etc. So the last year I haven’t even used the crappy stuff.

    Read More
  36. User Score
    10
    January 31st, 2019 Washington, DC
    3 people found this review helpful!
    I’ve had this system for 7+ years, easy to set up, I understand they have newer system available , may try it but the old ones working great. The motion sensor to me is the most important part, even if they get through door/window the motion sensor picks up signal very quick. Also great protection for family member that’s left alone when everyone else leaves for work, My most recent experience was with cust service Mark, very helpful and professional. He offered new products and told me the features, we discussed pros & cons and their was no high pressure sales, he thanked me for being long time customer and said they were always available.if I needed anything. Wish more larger American companies would take notice and learn what excellent customer should be like!
    Read More
  37. User Score
    10
    January 30th, 2019 Fort Myers, FL
    5 people found this review helpful!
    We have had the system for a year and we have had no problems . We had another alarm company before and we had lots of problems. I would recommend Protect America to anyone. Great Job PA
    Read More
  38. User Score
    10
    January 29th, 2019 Austin, TX
    3 people found this review helpful!
    I had a great customer service experience with Protect America today! I am so glad I switched companies. Cheaper rates and better customer service. Thank you!
    Read More
  39. User Score
    10
    January 29th, 2019 Seattle, WA
    6 people found this review helpful!
    I just bought my first home (yay!), and it already had ADT installed. I didn’t really need the new equipment,but they were actually able to use my existing equipment, and didn’t pressure me into something I didn’t need. HUGE props. Thanks guys!
    Read More
  40. User Score
    9
    January 28th, 2019 Houston, TX
    1 people found this review helpful!
    I had a break-in just down the street from me. I researched a LOT of companies, and so far Protect America has done an awesome job. Love the peace of mind, and the lower price. :)
    Read More
  41. User Score
    10
    January 28th, 2019 Sacramento, CA
    6 people found this review helpful!
    I’m team PA! I’ve got 3 little girls in my home, (just moved to Sacramento from Idaho Falls.) Set my alarm for the first time last night after installing it, which only took 30 min. Super simple. big peace of mind, and their customer service has already called me 3 times to make sure I was all set. Very impressed. – Mark Colsen
    Read More
  42. User Score
    10
    January 27th, 2019 Myrtle Beach, SC
    3 people found this review helpful!
    I just spent an hour on the phone with Pete, who must have lots of patience. He walked me through each step for downloading my system onto my iphone. He was most helpful, and encouraging – even when I wasn’t sure I could disconnect my system. I did succeed in getting my iphone programmed -thanks to Pete. At 73 years old I feel very “high tech”.
    Read More
  43. User Score
    8
    January 27th, 2019 Chicago, IL
    7 people found this review helpful!
    Love the system. Works great. My only beef is that apparently I missed their special which means I have to pay $29 a month rather than $19.
    Read More
  44. User Score
    10
    January 27th, 2019 Lehi, UT
    1 people found this review helpful!
    Just signed up, and was wondering if I had missed a better deal online. Glad I came across this site! I feel even better about choosing Protect America! Install comes tomorrow, so excited! – Tammy
    Read More
  45. User Score
    10
    January 27th, 2019
    7 people found this review helpful!
    No complaints here ordered the system and it got here pretty quick. I just needed somthing simple and something that works. These guys hooked me up!
    Read More
  46. User Score
    0
    January 26th, 2019 Washington, DC
    4 people found this review helpful!
    I posted a review on here in November, when I experienced a total Protect America failure at all levels: customer service, equipment, emergency number, website, etc. Since then, I have tried multiple times to cancel account and have not had any service since then. Yet, they continue to bill me, pretend to set up call-back times and don’t call at the scheduled times but instead on different days at random times when I’m not available, and then claim they called back as scheduled. They are also trying to extort 6 months of payments in exchange for ending my contract, ignoring the fact that their service has failed, which itself is a violation of the contract and grounds for termination.

    Is anyone interested in joining a class action lawsuit action the company? I am looking into that now.

    Read More
  47. User Score
    0
    January 22nd, 2019
    5 people found this review helpful!
    HORRIBLE! Tried o switch from ADT…NO THANK YOU! Customer Service is awful, hold time is very long EVERY TIME that you call. You have to install equipment yourself, equipment is to be place with Velcro sticky on walls….TACKY! To return the equipment you have to pay for return OUT OF POCKET!!!
    DON’T DO IT, WORST SERVICE EVER!!
    Read More
  48. User Score
    1
    January 21st, 2019 Lafayette, CA
    4 people found this review helpful!
    Been with this company for 7 years, started out great, since mid 2018 their customer service has taken a catastrophic turn for the worst.
    Sales will pick up the line immediately however service is non existent. Hard to say if they can be reliable in the event of a problem. Have spent hours trying to reach them for a simple problem. Stay away is my recommendation.
    Read More
  49. User Score
    0
    January 20th, 2019
    3 people found this review helpful!
    Do not do business with these people! They will play so many games when its time to let them go. I had no problems while I utilized them but when I wanted to end business they flat out wint close the account and keep trying to charge me
    Read More
  50. User Score
    0
    January 19th, 2019
    2 people found this review helpful!
    This company has intentionally deceptive billing and cancellation processes.

    I have filed a complaint with the BBB and the CFPB, but suffice it to say, you need to select a different provider.

    They refuse to allow you to submit your cancellation request unless it’s within 30 days of your last contracted service date BUT then they will tell you your service cancellation won’t take place until the ‘following billing cycle’ which means you are paying for 2+ additional months.

    When you try to call them to cancel, they will transfer you multiple times, put you on hold for 20+ minutes and try to get you to stay with many (many) upsell/continue service offers.

    All in all, I was on the phone with them for almost an hour to simply cancel the service.

    Then, they say you need to sign a PDF cancellation document that will arrive via email in 3-5 business days (again possibly pushing you into their next arbitrary billing cycle, making you pay for additional months of the service).

    I have found that, although I personally signed the cancellation document in October, I still see them charging my credit card today – January 19th. I have issued a chargeback with my card, but this is ridiculous.

    Stay away from this horrible company.

    Read More

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We are dedicated to bringing the truth out, and rank home security companies as they should be. Through our investigation, and experience with each company, we rank each company, and bring you our honest, unbiased opinion. We also include authentic user reviews by past customers of each company that are moderated and verified.

Like many sites, we are compensated through affiliate relationships with each company we review, however all of our rankings are based on our 9-Point Ranking Criteria.

All reviews are subject to moderation and approval. Any reviews that may resemble false information, or competitors of another company will need to be verified by our staff before being approved and published. We reserve the right to approve or deny any reviews left on this site.

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Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,314

Overall Score

Based on ranking criteria
9.0 /10
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,314

Overall Score

Based on ranking criteria
9.0 /10