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Reviews for Protect America | 2019 Home Security Reviews

Protect America

Protect America is available nationwide with $0 upfront and monthly monitoring starting at $19.99.

Our Score
8.9
User Score
7.7

Call for Quote  1-(888) 591-5130

Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,441

This Review is maintained by Chase Sagum

Review Last Updated: September 20, 2019

In business for over 25 years, Protect America is the top-rated alarm company on Best Home Security Companys for their pricing, customer service, equipment, and customer reviews.

They are one of the only companies that still offer service for landline monitoring, as well as broadband and cellular home security monitoring. Protect America offers flexible monitoring options for nearly every budget. Monthly monitoring starts at $19.99 – one of the lowest home security system prices – and goes to $50 a month for cameras and video monitoring (on par with other professional monitoring companies).

Read our summary of Protect America (pros, cons, and their security system review), or browse our 2,ooo+ customer reviews below.

Pros

No Upfront Equipment Costs

What sets Protect America apart the most from other home security companies is that there are no upfront costs. Instead, customers can pay for their equipment in their monthly bill with no interest charged. This makes Protect America one of the most affordable home security companies in the industry. While other companies will charge anywhere from $99 to over $1,000 in upfront costs, Protect America currently charges $0 in upfront fees. However, those who want to purchase their equipment outright still can.

If a customer wants to purchase devices from Protect America upfront, they definitely can and this will result in a lower monthly fee. Protect America has transparent pricing on their services and equipment. Other alarm companies require homeowners to call in and get a quote. Protect America displays all this information on their website and allows customers to get an instant quote by building their own home security system, or choosing from the company’s packages.

Low Monthly Monitoring Fees

Protect America offers five different home security packages ranging from a locked-in rate starting at $19.99 per month (landline monitoring), one of the cheapest monthly monitoring packages available in the home security industry. Minimum monthly monitoring with cellular is $41.99/month, the same or lower than other companies. Monitoring includes free equipment (see above).

When you compare Protect America vs ADT, you’ll notice that ADT is more expensive overall: both basic monitoring and video monitoring are $10 more. ADT also has customers purchase alarm devices upfront for an unknown cost. For more details, see our comparison table below. We’ve also compared Protect America’s home security to Vivint Smart Home.

  Protect America Frontpoint ADT Vivint
Equipment Upfront $0 $69 - $833 Yes; Price Undisclosed $500 - $1800
Basic Monthly Monitoring $19.99 - $41.99 $34.99 $27.99 - $52.99 $29.99
Video Monthly Monitoring $24.99 - $49.99 $49.99 $58.99 $49.99
Equipment Financing Available No Undisclosed $12 - $30/mo
Contract 3-year 3-year 3-year 5-year
Installation DIY DIY Professional; $99 Professional; $50-$200

With Protect America, their monitoring center watches over your home 24/7 and dispatches emergency services when needed. You can also monitor your home yourself with the Protect America mobile app – available on Google Play (rated 3/5) and the App Store (rated 2.5/5). With their mobile app, a customer can…

  • Access door locks (lock and unlock remotely)
  • View and adjust Z-Wave devices (including thermostat and garage dor)
  • Arm and disarm the alarm
  • Stream live footage from cameras
  • View recorded footage from security camera
  • Adjust lighting (turn lights on, off, and dim)
  • Get alerts to opened doors and windows

Lifetime Equipment Warranty

Protect America offers a free lifetime warranty with all the equipment and all packages. If any parts of their equipment are defective or stop working, the company will send out replacement parts for free as long as you are a customer. Once you sign a contract with Protect America, your rate is locked in. They will not raise your monthly monitoring fees as long as you are under contract.

Once you sign a contract with Protect America, your rate is locked in, meaning even if the company raises prices for their service, they can’t raise your rate. Other companies, like Xfinity, do not promise a locked-in rate after a year.

Protect America Reviews

Protect America comes highly recommended by its customers. On average, their customers rate them 8 out of 10. This is a high rating in the home security and smart home industry – 80% of the reviews we see for these companies are negative. Many Protect America home service reviews touch on the following:

  • Helpful, fast customer service
  • Easy to install DIY system
  • Fair pricing for alarm equipment
  • System and camera work well

You can read more reviews from Protect America customers here.

DIY Security Solution

Protect America is a DIY security solution, meaning you install the security equipment at home on your own without the help of a professional. The DIY process is simple and will take you less than an hour to complete. The simple process comes with 24/7 support and the company provides a collection of online video tutorials. This can provide peace of mind to consumers looking to get their home security system installed quickly and easily.

Cons

3-Year Contract

One downside of Protect America is its 3-year (36-month) contract. Some home security companies offer their home security services with shorter contracts or no contracts at all; however, a 36-month contract is quite common within the industry. The reason companies can have shorter or no contract is because they require a customer to purchase the home security system upfront.

Cancellation Policy

If you do decide to cancel Protect America’s services, you will be required to pay 100% of the remaining balance of your contract. Other home security companies may only require you to pay a percentage of the remaining balance. Paying the full balance can end up costing you hundreds of dollars if you haven’t been on the contract very long. Be sure to research Protect America’s terms before committing to a contract.

New customers have 30 day money-back guarantee. During that time, they can return their equipment without being bound to the 36-month long-term contract.

Protect America Complaints

While most of the Protect America reviews we have on our site are positive, there are still complaints from some customers. Most of these complaints can be categorized into the following two groups:

  • 3-year contract that customers are unable to cancel
  • Unhelpful customer service; difficulty getting ahold of service rep

Our Recommendation

Based on our research, you likely won’t find a more affordable home security company than Protect America. It is a solid home security company with packages starting at only $19.99 per month with no upfront or installation costs, so you get the most equipment and the least amount of upfront costs. We recommend them for their low price and great customer reviews. Learn more from Protect America.


About Protect America

Monitoring Plans

The following are monitoring plans offered by Protect America. Each plan comes with the listed equipment for free. Costs depend on what type of monitoring you choose (cellular, landline, broadband). Add an indoor video camera or a video doorbell camera for just $7 more a month to any of these plans. Add both cameras for $10/month on any plan (includes monitoring).

Copper
Landline: $19.99/mo
Broadband/Cellular: $41.99/mo

  • Control panel
  • 3 door / window sensors
  • 1 motion detector

Silver
Landline: $37.99/mo
Broadband/Cellular: $49.99/mo

  • Control panel
  • Smartphone app
  • 9 door / window sensors
  • 1 motion detector

Platinum
Landline: $42.99/mo
Broadband/Cellular: $54.99/mo

  • Control panel
  • Smartphone app
  • 14 door / window sensors
  • 1 motion detector

Additional Equipment

Protect America integrates with smart home automation products, such as lighting, garage door control, smart locks, smoke and fire detectors, lighting, smart appliances, and more.

IQ Panel 2 (Upgraded Control Panel)

The packages listed above all come with the Simon XT control panel for you to arm and disarm your system. Interested parties can upgrade to the IQ Panel 2 – a touch screen hub that connects all of your smart home devices. This panel has a built-in camera and a glass break detector.

Motion Detectors: $99/each

There is also the option to install motion detectors. These motion sensors are easy to install, and they detect both heat and movement within a 25-foot range in a 90-degree arc. They can be installed in the corners of rooms, and it is recommended to put these in high traffic areas in your home.

Window and Door Sensors: $39/each

Protect America offers several different types of sensors. They have the door and window sensors which detect whenever the door or window is opened. The Protect America door and window sensors are wireless microsensors which means they do not have to be plugged into your wall and are hidden out of the way. It is advised that customers place a sensor on every door and window for optimum security.

Glassbreak detector: $99/each

Protect America’s equipment includes a glassbreak detector. With this device, an alarm will trigger if glass breaks while your system is armed. The alarm works wirelessly and picks up sound within a 20-foot radius.

August Smart Lock Pro: $229

This is a deadbolt door lock that you can control from your mobile app for keyless access to your house. One of the Z-wave devices from Protect America.

Keychain remote: $49

Remote that you keep on your keys to arm and disarm the alarm at your home. Works up to 100 feet. Includes a flashlight and an alarm sound.

Indoor Camera: $100

Users will want to place Protect America’s video surveillance cameras in high traffic areas, like by door entries/exits and hallways. Protect America enables users to view video surveillance through their “Smart Connect App.” Live footage from the camera can be viewed at any time from anywhere as long as they have a WiFi connection. The camera starts recording during an alarm or as scheduled. Includes night vision and two-way audio.

Doorbell Camera: Price Varies

This video doorbell camera is wired to your home and begins automatically recording when anyone approaches your front door.

Connect With More Home Automation Equipment

In addition to a wide array of alarms and security devices, customers can integrate smart home devices with Protect America equipment using Z-Wave technology: a wireless network you connect devices to that’s designed not to interfere with other wireless products. Z-Wave technology can be controlled remotely through your phone.

Because Protect America is a DIY security system, you can set up their products and any other smart home devices at your leisure: door locks, garage door control, thermostats, lighting, smoke detectors, outdoor cameras, indoor security cameras, and more.

Speak to a Protect America rep

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2,441 Protect America Reviews

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    Sort By:

  1. User Score
    5
    June 18th, 2014 Coachella, CA
    2 people found this review helpful!
    the protect America was a bad service when I had some problem don’t prove help .
    Read More
  2. User Score
    0
    June 16th, 2014 Ponte Vedra Beach, FL
    5 people found this review helpful!
    Already returned 2 monitors….now on my third….continues to go offline….unable to use on phone as promised at times. Notes station number which I don’t have. Phone arms and disarms when out of reach. Customer service is very difficult to reach and you hold for 30-60 minutes even having them on the line, most stressful company I’ve ever dealt with!
    Read More
  3. User Score
    10
    June 16th, 2014 Apo, AE
    0 people found this review helpful!
    Customer Suppor was very helpful in regards to updating my account information. Thank you!

    -Tom Moss

    Read More
  4. User Score
    10
    June 16th, 2014 Troy, NY
    0 people found this review helpful!
    Their customer support was concise and fast. Great service!
    Read More
  5. User Score
    10
    June 14th, 2014 Easley, SC
    0 people found this review helpful!
    Absolutely FLAWLESS service since I got it 2 years ago.
    Read More
  6. User Score
    1
    June 14th, 2014 Round Rock, TX
    6 people found this review helpful!
    Motion detector keeps going off (and there’s nothing moving in the house) so I have to call every 30 days to tell them to disregard any motion alarms. I’ve had all of the alarms go off somehow while I’m away and have had police, firemen, and EMT respond even though nothing should have set off the alarm. I asked for it to be fixed, but I have to pay for someone to fix it.

    Oh, the other day, the smoke alarm went off (making pizza and the cheese dripped onto bottom of oven…a common issue which I need to somehow resolve to stop setting off the alarm). Anyway, I canceled the alarm and some time passed by when the firemen showed up at my door. Then, Protect America called at the same time. They’re not to send someone to my home until they call to attempt to verify there is a problem. They were really late this time.

    One more complaint. I went months without monitoring (although I was paying for it) because they never contacted me indicating that there was no communication between my house and their monitoring center. According to the contract, they don’t offer that service. So, my suggestion to you is to really read the contract. I will from now on.

    Just waiting for contract to end… 2-3 months and I’m ready to send in my cancellation request soon…

    Read More
  7. User Score
    9
    June 10th, 2014 Boise, ID
    2 people found this review helpful!
    I have to disagree with the $0 charges. I purchased 4 remote keychains for $99.00 and I was told I would have to prepay first months service of $54.99 and a 75.00 charge that was not explained. Foolishly, I agreed to the charges but it cost me over $200. 00 initially. I like the service they provide and the equipment is great, so I am very happy with it, but I felt I needed to correct the statement of “no charges.”
    Read More
  8. User Score
    4
    June 9th, 2014 Fort Lauderdale, FL
    5 people found this review helpful!
    This system is okay for small apartments or houses; for large not so good. Before ours would work I had to manually extend the internal antennae, requiring taking the central unit apart. The batteries in some sensors need changed every year and requires some dexterity.The directions on how to adjust the central unit were fair to poor. The company will call you if an alarm is set off, unfortunately, it’s NOT identified on your cellphone and the numbers vary so you’re likely to not answer the call. In our case this caused 300 dollars in fines from the police for false alarms, so we
    cancelled the service. The company needs to fix this before I can recommend them. If they do and you have a small place, the service may be workable.
    Read More
  9. User Score
    6
    June 2nd, 2014 Pleasant Grove, UT
    1 people found this review helpful!
    There is ZERO customer service. I was on hold for 45 minutes before calling another number. The rep, surprised to hear about the 45 minutes hold, told me that he will transfer me to another department so they can take care of my problem without …. I hang up after 25 minutes….

    Good luck to whomever wants to sign up with them.

    Read More
  10. User Score
    7
    May 30th, 2014 Austin, TX
    1 people found this review helpful!
    Protect America isn’t as bad as everyone says. As far as when I first called when I was moving the process was pretty straight forward.
    I’m pretty tech savvy, so the setup wasn’t as hard. Only I did not actually label which sensors were which, so I had to move them around (This was when I finished activating the system and stuff when I found out)
    When I called a few months later about a camera, the price was pretty high. I decided I’ll just work on making my own surveillance system. The thing I did not like was they kept calling after I told them I’ll call them when I’m ready to get a camera. (I just wanted to know the price anyway). They kept calling like crazy till they got the message.

    When this contract finishes I’ll be working on building up my own system. It may be a couple hundred bucks, but it’ll be worth it in the long run, and you also get cheap monitoring from the site I’ll be buying the equipment from.

    Overall, not bad system.

    Read More
  11. User Score
    10
    May 29th, 2014 Waldorf, MD
    0 people found this review helpful!
    Easy setup, great customer service and great pricing! I have recommended them to all my friends! The system works and I am protected!!!
    Read More
  12. User Score
    10
    May 22nd, 2014 Albuquerque, NM
    0 people found this review helpful!
    New customers and delighted with the whole system. WE love the free APP that can arm from the car or a distance…as well as disarm.

    Thank you, Protect America!!!

    Read More
  13. User Score
    10
    May 20th, 2014 Ludington, MI
    0 people found this review helpful!
    System was very easy to install. The amount of time to install it depends on how complex you make it. I would highly suggest getting the wireless module. The initial setup attaches to a LAN line, but a LAN line can be cut. The alarm would still go off but the signal would not be sent. The wireless/cellular module is tamper proof, and you can control the system from your phone or computer. The cellular module even keeps track of where the system was armed or disarmed, or set off.

    THey say you dont have to drill any holes. All my door sensors stayed put with the sticky tape, but the larger glass break sensors needed to be screwed into the wall or cieling which isnt a big deal.

    The customer service is absolutely amazing. I always get all the help I need very quickly, and they stay with me until they get it taken care of.

    Read More
  14. User Score
    10
    May 19th, 2014 Altadena, CA
    1 people found this review helpful!
    I should have written my reviews 5 months ago, but better late than never. We were on a vacation in December when our alarm system malfunction. The company admitted there was something wrong with their system. It was sending my husband messages that the alarm was turned off several times. They couldn’t do anything such as turning off the system that will keep on beeping until we were back home. Sent my cousin to check. Problem persisted until we decided to cut our vacation a day in advance. What Protect America did after our report – NOTHING! Cannot wait to get out of the contract.
    Read More
  15. User Score
    10
    May 16th, 2014 San Jose, CA
    0 people found this review helpful!
    Excellent support!
    Read More
  16. User Score
    0
    May 15th, 2014 Vancouver, WA
    6 people found this review helpful!
    I have had continued issues with customer service, account charges, contract renewals, and having an operable system since day one.
    Last week, my control panel stopped working and they were unable to reach me in the time allowed, so apparently they dispatched an officer according to the statement they gave my mother when they called her at midnight, police didn’t arrive, EVER.
    My front door wont arm.
    My garage door says its the master bedroom
    They charged my old bank account when I gave them new banking information. When they said they would issue a credit they charged me again.
    I have tried to cancel my contract on several occasions but they give me the run around about returning equipments and credits issued.
    I would never recommend protect america to anyone that wants a quality system with a good response time, and customer service they can count on. Save your money.
    Read More
  17. User Score
    10
    May 14th, 2014 Tuscaloosa, AL
    0 people found this review helpful!
    Simply the best.
    Read More
  18. User Score
    0
    May 12th, 2014 Slidell, LA
    1 people found this review helpful!
    I think you are NUTS as a company who wants my business, but are going to charge me to ship me the equipment you need me to use in order to service me!
    Read More
  19. User Score
    10
    May 10th, 2014 Southfield, MI
    0 people found this review helpful!
    I give the company a thumbs up
    Read More
  20. User Score
    10
    April 25th, 2014 TX
    0 people found this review helpful!
    Great cutomer service! Thiago was very helpful and knowledgeable.
    Read More

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Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,441
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,441