Best Home Security Companys

124 Companies 15,723 Real Customer Reviews

#1

Protect America

Protect America is available nationwide with $0 upfront with monthly monitoring starting at $19.99.

Our Score
9.0
User Score
7.8

Or By Phone:   1-(888) 591-5130

Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,368

This Review is maintained by Chase Sagum

Review Last Updated: June 6, 2019

In business for over 25 years, Protect America is a trusted home security solution with decades of experience. The company has proven itself to be innovative, dependable, and affordable with its high-quality equipment, exceptional customer service, and low monthly monitoring fees at a locked-in rate. The home security company offers nationwide coverage and is one of the best home security solutions on the market. You can read Protect America reviews below if you want to read about the customer experience with the security provider.

The Good

  • Positive Consumer Reviews
  • No Upfront Equipment Costs
  • Monthly Fees as Low as $19.99
  • Lifetime Equipment Warranty
  • The Choice to Buy or Lease Equipment
  • Home Automation Options
  • Live and Recorded Video Monitoring
  • 24/7 Landline, Cellular, and Broadband Monitoring
  • DIY Security Solution

No Upfront Equipment Costs

Protect America is one of the most affordable home security companies in the industry. While other companies will charge anywhere from $99 to over $400 in upfront costs, Protect America currently charges $0 in upfront fees.

Monthly Fees as Low as $19.99

Protect America offers five different home security packages ranging from a locked-in rate starting at $19.99 per month, which is significantly cheaper than competing home security companies.

Lifetime Equipment Warranty

Each package comes with a free lifetime warranty, meaning Protect America will ship replacement parts for all defective equipment at no charge for as long as you are a customer. Once you sign a contract with Protect America, your rate is locked in. They will not raise your monthly monitoring fees as long as you are under contract.

The Choice to Buy or Lease Equipment

After a customer purchases a security system and decides to further their remote access by including home automation they can choose to either purchase the pieces separately (which give the homeowner full ownership of the equipment) or lease a set of equipment which costs the homeowner zero money down (though this option means Protect America maintains the rights to the equipment). The choice to buy or lease is a nice option which many home security companies do not provide.

Variety of Equipment Options

Protect America offers various home security equipment for regular home security systems as well as for home automation features. Here are some details regarding Protect America’s offered equipment:

Mini Pin Pad/Talking Wireless Keypad

The Mini Pin Pad is not necessary, but it does add a level of security in the event of an emergency. These pin pads allow you to call for help and alert the authorities/responders. These pin pads also allow homeowners to alarm and disarm the security system by typing in a personalized code. The pin pad allows for additional convenience and ensures the security system is armed when it needs to be.

Protect America Video Surveillance Cameras

Users will want to place Protect America’s video surveillance cameras in high traffic areas, like by door entries/exits and hallways. Protect America enables users to view video surveillance through their “Smart Connect App.” Live footage from the camera can be viewed at any time from anywhere as long as they have a WiFi connection. The video is of high quality and can be easily accessed.

Sensors

Protect America offers several different types of sensors. They have the door and window sensors which detect whenever the door or window is opened. The Protect America door and window sensors are wireless microsensors which means they do not have to be plugged into your wall and are hidden out of the way. It is advised that customers place a sensor on every door and window for optimum security.

Protect America also has garage door sensors. There can be several thousands of dollars stored in garages, which means it is critically important to protect it. Keep your cars, bikes, tools, and other items stored in your garage safe by installing a garage door sensor. These sensors are mounted on the inside of your garage door.

There is also the option to install motion detectors. These motion sensors are easy to install, and they detect both heat and movement within a 25-foot range in a 90-degree arc. They can be installed in the corners of rooms, and it is recommended to put these in high traffic areas in your home.

Lastly, there is the Glass Break Sensor that is to be mounted in an open space near windows or glass doors that you would like to secure.

New Simon XTi Control Panel

Despite Protect America’s affordability, the company sacrifices nothing in terms of quality. Protect America now offers the new Simon XTi, a modern, sleek, and innovative control panel which integrates seamlessly with your smartphone through the Protect America app. The Simon XT Touchscreen allows you to voice commands and offers a substitute for when you cannot check the main control panel.

Home Automation Options

In addition to a wide array of home security features (including motion detector, night vision cameras, door window sensors, glass break sensors and more), the company offers a number of home automation solutions to help you control your security system remotely through Protect America’s SMART Connect app.

Protect America’s basic home automation package runs through the home security control panel. The home automation equipment adds wireless control to everyday household tasks such as turning lights off and on and controlling various appliances. It can even lock and unlock doors. All of this equipment is able to function together through Z-Wave technology, which is the most widely recognized standard for home automation. Also, the system is a self-install product, meaning the homeowner can install the new equipment at their convenience.

Additional home automation features and equipment:

  • Keychain Remotes
  • Appliance Module (for controlling non-Protect America equipment)
  • Indoor Siren
  • Freeze Sensor (for monitoring the temperature of the plumbing system)
  • Flood Sensor
  • Email and Text Notifications

Live and Recorded Video Monitoring

Through Protect America’s mobile app, you can also stream and record live footage from up to two of your security cameras simultaneously.

24/7 Landline, Cellular, and Broadband Monitoring

Protect America offers flexible monitoring options for nearly every budget. Home security monitoring can be conducted via landline (least expensive), broadband, and cellular communication. Few home security companies provide all three monitoring services.

Protect America Reviews

Protect America comes highly recommended by its customers. Customers who left reviews on our site have been boasting about Protect America’s customer service. They also note that Protect America’s do-it-yourself security systems, which are shipped right to your door, are very easy to install. Protect America has simplified the self-installation process with 24/7 support and a collection of online video tutorials.

Protect America’s lifetime warranty on equipment helps give peace of mind both when installing the system and using it knowing that if something breaks or no longer functions properly, Protect America will replace it free of charge. Protect America serves customers in all 50 states, which is somewhat rare in the home security industry. Many of its competitors have a much more limited national reach.

DIY Security Solution

Protect America is a DIY security solution, meaning you install the security equipment at home on your own without the help of a professional. The DIY process is simple and will take you less than an hour to complete. This can provide peace of mind to consumers looking to get their home security system installed quickly and easily.

The Bad

  • Lengthy 36-Month Contract
  • Cancellation Policy
  • Video Streaming Not Available with the Landline Monitoring Service

Lengthy 36-Month Contract

One downside of Protect America is its 36-month contract and its cancellation policy. Some home security companies offer their home security services with shorter contracts or no contracts at all; however, a 36-month contract is quite common within the industry.

If you do decide to cancel Protect America’s services, you will be required to pay 100% of the remaining balance of your contract. Other home security companies may only require you to pay a percentage of the remaining balance. Paying the full balance can end up costing you hundreds of dollars if you haven’t been on the contract very long. Be sure to research Protect America’s terms before committing to a contract.

Cancellation Policy

New customers have 30 days from the date their package was shipped to return their equipment without being bound to the 36-month long-term contract.

Video Streaming Not Available with the Landline Monitoring Service

While live and recorded video streaming is available on Protect America’s broadband and cellular monitoring services, it is not available with landline monitoring, meaning customers will need to pay extra for this important security feature.

The Bottom Line

Based on our research, you likely won’t find a more affordable home security company than Protect America. It is a solid home security company with packages starting at only $19.99 per month with no upfront or installation costs.

Protect America’s lifetime equipment warranty is a special feature that few other home security companies can match. It should be noted, however, if you are looking to hire a company to professionally install your home security system then Protect America is not for you. Protect America’s 36-month long-term contract and cancellation policy may deter you from purchasing its service, but given the high volume of positive user reviews praising Protect America’s customer service, it’s easy to understand why most of Protect America’s customers renew their contracts more than once.

Protect America is a great choice for those looking to customize their home security system solution. Protect America is a good self-install alarm system option. It comes with both the most equipment and the least amount of upfront costs.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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2,368 Protect America Reviews

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  1. User Score
    10
    December 24th, 2013 Lucedale, MS
    0 people found this review helpful!
    Just signed up today and really appreciate the great customer service. Spoke with James Wright and he was very helpful and informative. Thank you James! I am looking forward to using this system.
    Read More
  2. User Score
    2
    December 18th, 2013 Canoga Park, CA
    4 people found this review helpful!
    Run, don’t walk from this company. I highly recommend Vivint over PAI.
    Let me begin by saying that I typically research companies fairly well before I commit to anything in writing. However, with PAI, I was drawn in by the free hardware costs (free primarily due to the self-installation). The hardware is easy to install however the setup and programming of sensor names and system preferences has taken multiple attempts for an hour at a time on the phone with the PAI customer service reps.
    I have the cellular system that needs no landline or internet connect, however multiple times the system has just began beeping in the middle of the night for no apparent reason. I don’t know if it loses cell reception and triggers but when I call the monitoring company they have no sign of malfunction or alarm trigger.
    Also, I previously used the free smartphone app to arm and disarm the system. But more times than not, I would receive a ‘System Response Failed’ error.
    Another issue I’ve experienced since inception is I’m receiving notifications on my phone that the system has been disarmed. Since I’m sitting at my desk at work, this is a little un-nerving. When I call the monitoring center, it appears its still armed. I’ve been told a couple times now that their notification server was down and these are old notifications being sent out after the fact. Yesterday I received one that my system was armed, then fice minutes later, was disarmed. I don’t know what they’re doing, but I have very little faith in this company and the safety of my home. Stay away from them.. Now I’m stuck with 30 more months with this horrible company because they will not let me out of my contract short of paying for all 30 months. I gave them a two for trying.. :)
    Read More
  3. User Score
    10
    November 27th, 2013 Tustin, CA
    0 people found this review helpful!
    Just signed up with Protect America and I am very satisfied with my decision. Their equipment was extremely easy to install. Their rep walked me through every step and we were done in less than 30 mins. They have great customer service.
    Read More
  4. User Score
    10
    October 27th, 2013 Dothan, AL
    0 people found this review helpful!
    I was with ADT for 18 years until this week. I am now with Protect America. Protect America made it affordable for me to secure my windows (17) and entrances (3) for a small fraction of what ADT wanted. I like the control panel and it being celluar I don’t have to worry about someone cutting my landlines. ADT had only secured (3) entrances and every year rate increase plus I had to buy back up battery. Now with Protect America I don’t have that to worry with.
    Read More
  5. User Score
    0
    October 14th, 2013 Commerce City, CO
    7 people found this review helpful!
    Protect America never reimbursed my $399.50. In Summer, 2009, because I had smoke detectors, I decided against their fire protection. After two years of the contract, my home burned to the ground. Yet, they kept charging my credit card for a system that no longer existed! I attempted for a year to stop the charge and get this money back, including a letter sent return receipt. My insurance company sent Protect America validation of the totality of the fire. It has been yet another year with no results. This was a real test of Protect America’s integrity and ethics: THEY FAILED…miserably.
    Read More
  6. User Score
    5
    October 14th, 2013 Jackson, MI
    5 people found this review helpful!
    This sounds like a good deal reading the reviews, but I found the equipment and service to be sub-par (almost useless). It took to couple of months to get the system working as you have to install everything using the stickers and sensors they provide you. After multiple hours and call the system was made to work (not to my satisfaction). On few occasions one of us went out not switching off the alarm. Some call center guy tried to reach us calling all the phones in the system for half an hour till one of us responded and they hung up. I realized there is no use with this service. The company squeezes you as much as they can. Due to technical issues for 2 months I was waived 2 months of fees, however they made me pay for extra 2 months till they got all their money. For more than 2 years (out of 3 years contract) we just kept paying the fees. The battery went bad after 1 and half year and they sent a new battery (I had to fight with them not to bill for the replacement battery – I was told the battery would last 3 years of contract term). It was a project to install the battery and reset the system (I had no idea if the system really worked). By then I gave up hope. Beware of this company. Now I have a local provider with only 6 months contract which I have been extending month by month. Great service and prompt response.
    Read More
  7. User Score
    10
    October 3rd, 2013 Leesburg, FL
    0 people found this review helpful!
    I have been with Protect America over 6 years now. Started in an apartment and moved to a house the 2nd year. They worked with me to help out with the cost of adding over 20 additional sensors and setup was easy.
    The customer service team and alarm monitoring team are both top notch, professional and friendly. They love what they do and truly love working for their company.
    I have had my smoke detector go off a few times, caused by the oven smoking. Even after canceling the alarm the monitoring center will still call to make sure everything is OK.
    I recently upgraded my system to the wireless (cellular) system and love it (again they worked with me on the cost of the unit and monthly cost). Touch display in the bedroom works great. Love the alerts sent to smartphones as well as being able to arm and disarm the system remotely.
    I have yet to have to replace any batteries in any of the sensors (which I was concerned about initially but was told they last a long time and they were correct).
    If you are looking for a alarm system, great customer service and customer loyalty, this is the company for you.
    Read More
  8. User Score
    10
    October 1st, 2013 West Bloomfield, MI
    3 people found this review helpful!
    Their customer service reps are great. Ordered system based on help from them. Arrived about 5 days later. I had the system up and working great in just a couple of hours. All my questions were answered quickly and accurately. I have the cellular version so if the internet or phone lines are cut the system still works. The GE equipment is simply great. As long as you are having them monitor the equipment is warrantied. I couldn’t be happier.
    Read More
  9. User Score
    10
    September 27th, 2013 Waxhaw, NC
    0 people found this review helpful!
    We actually canceled our services with Protect America! However, they were very understanding to why. Customer service rep Quincy was very helpful in the process of my cancellation. Aaron was the sales rep that placed my order and I tip my hat to him. He was very patient, he compared other companies to Protect America, and he gave my the facts. I really do appreciate the customer service they offered, from Aaron to Quincy all were helpful. The equipment was cool to we just couldn’t use it in our home.
    Read More
  10. User Score
    10
    September 17th, 2013 Saint Louis, MO
    0 people found this review helpful!
    Originally, I had planned to go with ADT because I wasn’t familiar with any other monitoring system. But, I did a little research and talked with a rep at Protect America via chat and through the call center. They answered all my question and everyone was so pleasant. So, I finally made the decision to go with Protect America. Andrew was beyond helpful and informative at helping me troubleshoot. Overall, the system was easy to install and they have excellent customer service.
    Read More
  11. User Score
    10
    September 16th, 2013 Thomaston, CT
    0 people found this review helpful!
    I just switched from ADT to Protect America. I knew I made the right choice went their CARE representative reached out to me instead of the other way around. They walked me through a quick installation process and continue to follow up with me on the phone and via email to make sure everything is working the way I want it too. I also had a conversation on an issue with Level 2 support and they were equally fantastic. Everything was squared away in one call. I wish I would have moved to Protect America a long time ago. THIS IS WHAT CUSTOMER SERVICE IS ABOUT!!!!
    Read More
  12. User Score
    10
    September 9th, 2013 Albuquerque, NM
    0 people found this review helpful!
    I have had this service for almost a year — no problems at all. When I have added services, or called with questions, their customer or tech support people have always been courteous and helpful. I would highly recommend!
    Read More
  13. User Score
    10
    September 6th, 2013 Denver, NC
    0 people found this review helpful!
    Today I touched my fire alarm button by mistake. It made an awful racket, but within less than a minute, after disarming it I got a call from Protect America checking to see if my house was on fire or if it was a false alarm. Very reassuring to know they’re on top of it.
    Read More
  14. User Score
    10
    September 6th, 2013 Little Rock, AR
    0 people found this review helpful!
    I recently switched from Monitronics due to bad customer service. You know a company has zero customer service when the agent in customer service starts arguing with the customer and the supervisor does not offer any help either.
    With this bad experience I looked at the reviews and ratings on this site and through this site contacted Protect America. From the first call till the deal was signed and the installation it was a superb experience. I was treated with utmost respect, and highly valued as a customer. I am in QA, so I know what excellent customer is and what bad customer service is. The customer service with Protect America is the best one can expect. Bout the product and value for money, I did not find anyone who offered me so much for a very affordable price with the assurance that the price will not increase and no surprise charges. The guy who walked me through the installation was absolutely knowledgeable and empowering. I learned a lot about alarm systems and it was a great experience doing the installation myself. I began with wanting the agent to send me a technician. He promised me it was very easy and that I could keep the money I would spend on a technician in my pocket.
    If you are looking to change or fed up with your current provider or just exploring an alarm service, I would highly recommend Protect America. Great folks with a wonderful attitude putting the customer first.
    Read More
  15. User Score
    10
    September 6th, 2013 Atlanta, GA
    0 people found this review helpful!
    They were awesome! Easy set up and super nice. Best deal compared to the other companies.
    Read More
  16. User Score
    10
    September 5th, 2013 Saline, MI
    0 people found this review helpful!
    Protect America’s alarm system is a great system along with awesome customer care. I installed the system in the beginning of August. The system was loaded with sensors, key fobs, a touch screen, and a cellular based control panel. I also got the in car GPS based monitoring service.

    The installation was fairly simple and I had the luxury of their staff coaching me through the installation. The system is highly customizable and you can add a ton of optional sensors to the system. It even has intelligent house control through the Zwave control module built right into the panel.

    Overall, the system has surpassed my expectations with the hightly customizable and interactive system.. If you are looking for a top of the line system with easy budget control, Protect America is an awesome security service providers.

    Read More
  17. User Score
    10
    August 28th, 2013 Ann Arbor, MI
    0 people found this review helpful!
    I’ve had this alarm system for about a month now, Like everything except the voice activated every time you open a door or window, way to loud and no volume control on it. Wake everyone up in the house when I go to work.
    Read More
  18. User Score
    9
    August 26th, 2013 Macomb, MI
    0 people found this review helpful!
    Very pleased with system/service. All wireless; easy to install; and the service rep walks you through the whole set-up on the phone. Only issue is they didn’t send the garage door sensors and the glass shatter sensor was broken. They informed me that new sensors would ship out shortly.
    Read More
  19. User Score
    10
    August 25th, 2013 Diamond Bar, CA
    0 people found this review helpful!
    I have been a satisfied customer for 11 years now. I’ve upgraded my alarm system twice and my experience with the sales, set up, activation and customer service have been nothing short of excellent! Protect America has the best customer service in the business. No doubt about it. Everyone is pleasant and a true professional. Protect America has the best equipment and the lowest monthly monitoring fee out there.
    Read More
  20. User Score
    10
    August 25th, 2013 Commack, NY
    1 people found this review helpful!
    I was a ADT customer and they straight out robbed me because everytime anything went wron with my system I had to pay the technician $99 everytime he came out ( and this is before he even looked at the problem). I ended up paying out $300 and still had problems. I called protect america and the rep I had (Raven) was so professional and patient. She took her time and explained everything to me. I wish I went with protect america 5yrs ago i sure would have saved a lot of money.
    Read More

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Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,368
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,368