Best Home Security Companys

124 Companies 15,988 Real Customer Reviews

#1

Protect America

Protect America is available nationwide with $0 upfront and monthly monitoring starting at $19.99.

Our Score
9.0
User Score
7.8

Or By Phone:   1-(888) 591-5130

Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,378

This Review is maintained by Chase Sagum

Review Last Updated: July 2, 2019

In business for over 25 years, Protect America is a trusted home security solution with decades of experience. The company has proven itself to be innovative, dependable, and affordable with its high-quality equipment, exceptional customer service, and low monthly monitoring fees at a locked-in rate. The home security company offers nationwide coverage and is one of the best home security solutions on the market. You can read Protect America reviews below if you want to read about the customer experience with the security provider.

Pros

  • Positive Consumer Reviews
  • No Upfront Equipment Costs
  • Monthly Fees as Low as $19.99
  • Lifetime Equipment Warranty
  • The Choice to Buy or Lease Equipment
  • Home Automation Options
  • Live and Recorded Video Monitoring
  • 24/7 Landline, Cellular, and Broadband Monitoring
  • DIY Security Solution

Protect America Has No Upfront Equipment Costs

Protect America is one of the most affordable home security companies in the industry. While other companies will charge anywhere from $99 to over $400 in upfront costs, Protect America currently charges $0 in upfront fees.

Monthly Fees as Low as $19.99

Protect America offers five different home security packages ranging from a locked-in rate starting at $19.99 per month, which is significantly cheaper than competing home security companies.

Lifetime Equipment Warranty

Each package comes with a free lifetime warranty, meaning Protect America will ship replacement parts for all defective equipment at no charge for as long as you are a customer. Once you sign a contract with Protect America, your rate is locked in. They will not raise your monthly monitoring fees as long as you are under contract.

The Choice to Buy or Lease Equipment

After a customer purchases a security system and decides to further their remote access by including home automation they can choose to either purchase the pieces separately (which give the homeowner full ownership of the equipment) or lease a set of equipment which costs the homeowner zero money down (though this option means Protect America maintains the rights to the equipment). The choice to buy or lease is a nice option which many home security companies do not provide.

Variety of Equipment Options

Protect America offers various home security equipment for regular home security systems as well as for home automation features. Here are some details regarding Protect America’s offered equipment:

Mini Pin Pad/Talking Wireless Keypad

The Mini Pin Pad is not necessary, but it does add a level of security in the event of an emergency. These pin pads allow you to call for help and alert the authorities/responders. These pin pads also allow homeowners to alarm and disarm the security system by typing in a personalized code. The pin pad allows for additional convenience and ensures the security system is armed when it needs to be.

Protect America Video Surveillance Cameras

Users will want to place Protect America’s video surveillance cameras in high traffic areas, like by door entries/exits and hallways. Protect America enables users to view video surveillance through their “Smart Connect App.” Live footage from the camera can be viewed at any time from anywhere as long as they have a WiFi connection. The video is of high quality and can be easily accessed.

Sensors

Protect America offers several different types of sensors. They have the door and window sensors which detect whenever the door or window is opened. The Protect America door and window sensors are wireless microsensors which means they do not have to be plugged into your wall and are hidden out of the way. It is advised that customers place a sensor on every door and window for optimum security.

Protect America also has garage door sensors. There can be several thousands of dollars stored in garages, which means it is critically important to protect it. Keep your cars, bikes, tools, and other items stored in your garage safe by installing a garage door sensor. These sensors are mounted on the inside of your garage door.

There is also the option to install motion detectors. These motion sensors are easy to install, and they detect both heat and movement within a 25-foot range in a 90-degree arc. They can be installed in the corners of rooms, and it is recommended to put these in high traffic areas in your home.

Lastly, there is the Glass Break Sensor that is to be mounted in an open space near windows or glass doors that you would like to secure.

New Simon XTi Control Panel

Despite Protect America’s affordability, the company sacrifices nothing in terms of quality. Protect America now offers the new Simon XTi, a modern, sleek, and innovative control panel which integrates seamlessly with your smartphone through the Protect America app. The Simon XT Touchscreen allows you to voice commands and offers a substitute for when you cannot check the main control panel.

Protect America’s Home Automation Options

In addition to a wide array of home security features (including motion detector, night vision cameras, door window sensors, glass break sensors and more), the company offers a number of home automation solutions to help you control your security system remotely through Protect America’s SMART Connect app.

Protect America’s basic home automation package runs through the home security control panel. The home automation equipment adds wireless control to everyday household tasks such as turning lights off and on and controlling various appliances. It can even lock and unlock doors. All of this equipment is able to function together through Z-Wave technology, which is the most widely recognized standard for home automation. Also, the system is a self-install product, meaning the homeowner can install the new equipment at their convenience.

Additional home automation features and equipment:

  • Keychain Remotes
  • Appliance Module (for controlling non-Protect America equipment)
  • Indoor Siren
  • Freeze Sensor (for monitoring the temperature of the plumbing system)
  • Flood Sensor
  • Email and Text Notifications

Live and Recorded Video Monitoring

Through Protect America’s mobile app, you can also stream and record live footage from up to two of your security cameras simultaneously.

24/7 Landline, Cellular, and Broadband Monitoring

Protect America offers flexible monitoring options for nearly every budget. Home security monitoring can be conducted via landline (least expensive), broadband, and cellular communication. Few home security companies provide all three monitoring services.

Protect America Reviews

Protect America comes highly recommended by its customers. Customers who left reviews on our site have been boasting about Protect America’s customer service. They also note that Protect America’s do-it-yourself security systems, which are shipped right to your door, are very easy to install. Protect America has simplified the self-installation process with 24/7 support and a collection of online video tutorials.

Protect America’s lifetime warranty on equipment helps give peace of mind both when installing the system and using it knowing that if something breaks or no longer functions properly, Protect America will replace it free of charge. Protect America serves customers in all 50 states, which is somewhat rare in the home security industry. Many of its competitors have a much more limited national reach.

DIY Security Solution

Protect America is a DIY security solution, meaning you install the security equipment at home on your own without the help of a professional. The DIY process is simple and will take you less than an hour to complete. This can provide peace of mind to consumers looking to get their home security system installed quickly and easily.

Cons

  • 36-Month Contract
  • Cancellation Policy
  • Video Streaming Not Available with the Landline Monitoring Service

36-Month Contract

25 comments awaiting moderationOne downside of Protect America is its 36-month contract and its cancellation policy. Some home security companies offer their home security services with shorter contracts or no contracts at all; however, a 36-month contract is quite common within the industry.

If you do decide to cancel Protect America’s services, you will be required to pay 100% of the remaining balance of your contract. Other home security companies may only require you to pay a percentage of the remaining balance. Paying the full balance can end up costing you hundreds of dollars if you haven’t been on the contract very long. Be sure to research Protect America’s terms before committing to a contract.

Cancellation Policy

New customers have 30 money back guarantee. During that time, they can return their equipment without being bound to the 36-month long-term contract.

Video Streaming Not Available with the Landline Monitoring Service

While live and recorded video streaming is available on Protect America’s broadband and cellular monitoring services, it is not available with landline monitoring, meaning customers will need to pay extra for this important security feature.

Our Recommendation

Based on our research, you likely won’t find a more affordable home security company than Protect America. It is a solid home security company with packages starting at only $19.99 per month with no upfront or installation costs. We recommend them for their low price and great customer reviews. Learn more from Protect America.

Protect America’s lifetime equipment warranty is a special feature that few other home security companies can match. It should be noted, however, if you are looking to hire a company to professionally install your home security system then Protect America is not for you. Protect America’s 36-month long-term contract and cancellation policy may deter you from purchasing its service, but given the high volume of positive user reviews praising Protect America’s customer service, it’s easy to understand why most of Protect America’s customers renew their contracts more than once.

Protect America is a great choice for those looking to customize their home security system solution. Protect America is a good self-install alarm system option. It comes with both the most equipment and the least amount of upfront costs.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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2,378 Protect America Reviews

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  1. User Score
    10
    August 3rd, 2013 San Jose, CA
    1 people found this review helpful!
    I am really impressed with Protect America. From the moment I contacted their sales person to sign up for service, to their support team for setting up the system to getting support after the initial set up were all phenomenal. They are very responsive and very pleasant. They really work hard to come through for their customers.

    I would definitely recommend them strongly if you are looking to get your home secured.

    Read More
  2. User Score
    10
    August 2nd, 2013 Roanoke, VA
    1 people found this review helpful!
    Very Pleased with Protect America. My Rep that helped me on the phone was Great! My Technical Support Rep was Great! I got the Gold package and I love it so far and with my system being wireless I can move any of the system around. I’m not a huge fan of the 36 month contract but I agreed because they let you take your system with you when you move or you can transfer the contract into the new owners name. You cant beat that. I called several alarm companies and Protect America was the best deal.
    Read More
  3. User Score
    10
    August 1st, 2013 Roswell, NM
    1 people found this review helpful!
    I’ve been with Protect for a few years now and I’m still impressed with their tech support and customer service!
    Read More
  4. User Score
    3
    July 23rd, 2013 Saint Louis, MO
    4 people found this review helpful!
    everyone very friendly and eager to help however not consistent. sales tell you one thing tech support another customer service yet another.
    equipment on web site not as advertised, features not as advertised.
    everyone urges you to comment on the presidents page but dont think anyone actually reads input.
    price is good people friendly equipment just wont do what is claimed.
    to get real functionality you have to buy equipment and service not even listed on web site or known to everyone in customer service. this equipment is quite a bit more expensive and additional monitoring charges up your bill.
    fairly classic bait and switch.
    for basic alarm it’s ok at best. if you want real functionality look around there are a lot better deals.
    Read More
  5. User Score
    10
    July 20th, 2013 Otsego, MI
    1 people found this review helpful!
    We have been customers for over 10 years. Customer service is always excellent, great product and incredibility easy install. I work in LE and I think this is the best combo of price and performance out there!
    Read More
  6. User Score
    10
    July 19th, 2013 Las Vegas, NV
    1 people found this review helpful!
    We have had an increase in the number of crimes in our local area and spent days researching home security systems. Protect America offered a “do-it-yourself” installation with easy-to-follow instructions. On the day we received our system, we were contacted by Protect America shortly after the UPS delivery. The installation expert called every 20 minutes to check our status and see how the installation was going. He was professional, personable, and extremely helpful. We were very excited with the end product once installation was complete. Window & doors sensors, motion sensors, fire system, remote control access, and even an iPhone app to arm & disarm the system. This is an incredible deal!!
    Read More
  7. User Score
    6
    July 18th, 2013
    3 people found this review helpful!
    I had Protect America for 14 years and just left them. The system works well but the door entry keypads have no display and many times the alarm did not deactivate when we punched in the codes. We did not know until the alarm went off when we went further into the house. Plus you could have something open and not know it when you arm the system from the door keypad when you leave the house.
    If you want inexpensive and a working system, this is for you. If you want better equipment, like an entry keypad that has a display and beeps to remind you to deactivate it, and will not arm unless everything is closed, go somewhere else.
    Read More
  8. User Score
    10
    July 17th, 2013
    1 people found this review helpful!
    Have been a customer of Protect America for over three years. Their customer service has markedly improved, along with timely & knowledgeable tech support. We joined Protect America after a break-in that was not handled properly by a previous alarm company. Protect America has provided a safe environment that we can relay on.
    Read More
  9. User Score
    10
    July 16th, 2013 Albuquerque, NM
    1 people found this review helpful!
    The products are exactly as presented and the initial installation was easy with their excellent technical support. Subsequent calls for assistance or information have been answered quickly and courteously. Very happy!
    Read More
  10. User Score
    10
    July 9th, 2013 Matthews, NC
    1 people found this review helpful!
    Loved the installation and setup. They send you the materials and just when you think it’s going to be a huge pain, it turns out to be a very simple process and the representative on the phone is so friendly. They go through everything with you and is truly a seamless process. Love the price, the iPhone app, and the service. Highly recommended.
    Read More
  11. User Score
    10
    July 8th, 2013 Canal Winchester, OH
    1 people found this review helpful!
    Just completed my system installation. I thought I was spoiled by Yvette handling my sales needs, then I was assisted by Rob when activating the system based on my individual preferences. No need to read a manual over and over. Rob handled ALL the details for me!
    I defiantly made the RIGHT choice.
    Read More
  12. User Score
    10
    July 5th, 2013 Piedmont, SC
    1 people found this review helpful!
    Excellent Customer Service. They are responsive and helpful and fun to work with!
    Read More
  13. User Score
    10
    June 29th, 2013 Dayton, OH
    1 people found this review helpful!
    Excellent customer service… equipment works great…. I recommend them.
    Read More
  14. User Score
    10
    June 25th, 2013 Chattanooga, TN
    1 people found this review helpful!
    I had an awesome experience with Sergio who helped me with my Protect America order. Since I am a 5linx Rep. it was very helpful to go through the process so that I can be better prepared to assist my customers. But the great thing is that Sergio like the other at Protect America is so eager to help me with my customers understanding the process too.
    Read More
  15. User Score
    10
    June 24th, 2013 Thibodaux, LA
    1 people found this review helpful!
    I’ve been a customer for 2 years and I am very pleased with my system . I sleep much better at night knowing my home is being monitored by Protect America. Also when I’m away from home I can enjoy my time!
    Thanks Protect America !!
    Read More
  16. User Score
    10
    June 24th, 2013 Newburgh, NY
    1 people found this review helpful!
    We have been with Protect America for 6 yrs now. The service and tech departments have been wonderful, anytime we had questions.
    The quick response to alarms and the security that they provide to safeguard your account, as well, gives us peace of mind.
    If we have equipment problems, they are replaced, no questions asked.
    We have enough confidence in them that we are renewing once again. Wouldn’t have another company protect my family. This time we are going cellular too, I like the opportunity to check and set online or mobile.
    Read More
  17. User Score
    10
    June 19th, 2013
    1 people found this review helpful!
    Protect America and customer service representative Chelsea exemplify what all customer service should be. We had a limited window of opportunity to select, install and activate a new security system in our new vacation home. I called, received the equipment in a few days and scheduled a phone appointment to install the equipment. I had to schedule the installation with Chelsea on the last day. We programmed the equipment in the morning and I was interrupted so I told her I’d install the sensors and call her back later in the day. I called 10 minutes before the end of her day apologizing for my delay, but Chelsea without hesitation walked through the final installation steps with a pleasant helpful attitude like I was her first customer of the day. We finished 20 minutes after the end of her shift. We left the next morning with everything tested and peace of mind our new home was protected. Thank you Chelsea!
    Read More
  18. User Score
    10
    June 16th, 2013 Chicago, IL
    1 people found this review helpful!
    Have system since November of 2012.Very satisfied.Had
    Adt for almost three years and in that time they raised price twice.PA bought out my remaining contract with ADT and i have been very satisfied with the service and it was easy to install.I am very satisfied with service and equipment.I am Paying $41.99 for cellular service.Best way to go if available to you.
    Read More
  19. User Score
    10
    June 14th, 2013 Higganum, CT
    1 people found this review helpful!
    I love the personal services and the system.
    Everything working very good. I’m very happy with the company.
    If you looking for company to take care your house security, you just found it.
    Read More
  20. User Score
    10
    June 6th, 2013 Charlotte, NC
    1 people found this review helpful!
    After Sandy my system blew a board. They immediately mailed several replacements including a cell based system, stayed on the phone with me until my system was back up and running – impressive to say the least – way to go Assad. It is also important to note how remarkable the range of their wireless systems are.
    Read More

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Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,378
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,378