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Reviews for Protect America | 2019 Home Security Reviews

Protect America

Protect America is available nationwide with $0 upfront and monthly monitoring starting at $19.99.

Our Score
8.9
User Score
7.7

Call for Quote  1-(888) 591-5130

Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,431

This Review is maintained by Chase Sagum

Review Last Updated: September 20, 2019

In business for over 25 years, Protect America is the top-rated alarm company on Best Home Security Companys for their pricing, customer service, equipment, and customer reviews.

They are one of the only companies that still offer service for landline monitoring, as well as broadband and cellular home security monitoring. Protect America offers flexible monitoring options for nearly every budget. Monthly monitoring starts at $19.99 – one of the lowest home security system prices – and goes to $50 a month for cameras and video monitoring (on par with other professional monitoring companies).

Read our summary of Protect America (pros, cons, and their security system review), or browse our 2,ooo+ customer reviews below.

Pros

No Upfront Equipment Costs

What sets Protect America apart the most from other home security companies is that there are no upfront costs. Instead, customers can pay for their equipment in their monthly bill with no interest charged. This makes Protect America one of the most affordable home security companies in the industry. While other companies will charge anywhere from $99 to over $1,000 in upfront costs, Protect America currently charges $0 in upfront fees. However, those who want to purchase their equipment outright still can.

If a customer wants to purchase devices from Protect America upfront, they definitely can and this will result in a lower monthly fee. Protect America has transparent pricing on their services and equipment. Other alarm companies require homeowners to call in and get a quote. Protect America displays all this information on their website and allows customers to get an instant quote by building their own home security system, or choosing from the company’s packages.

Low Monthly Monitoring Fees

Protect America offers five different home security packages ranging from a locked-in rate starting at $19.99 per month (landline monitoring), one of the cheapest monthly monitoring packages available in the home security industry. Minimum monthly monitoring with cellular is $41.99/month, the same or lower than other companies. Monitoring includes free equipment (see above).

When you compare Protect America vs ADT, you’ll notice that ADT is more expensive overall: both basic monitoring and video monitoring are $10 more. ADT also has customers purchase alarm devices upfront for an unknown cost. For more details, see our comparison table below. We’ve also compared Protect America’s home security to Vivint Smart Home.

  Protect America Frontpoint ADT Vivint
Equipment Upfront $0 $69 - $833 Yes; Price Undisclosed $500 - $1800
Basic Monthly Monitoring $19.99 - $41.99 $34.99 $27.99 - $52.99 $29.99
Video Monthly Monitoring $24.99 - $49.99 $49.99 $58.99 $49.99
Equipment Financing Available No Undisclosed $12 - $30/mo
Contract 3-year 3-year 3-year 5-year
Installation DIY DIY Professional; $99 Professional; $50-$200

With Protect America, their monitoring center watches over your home 24/7 and dispatches emergency services when needed. You can also monitor your home yourself with the Protect America mobile app – available on Google Play (rated 3/5) and the App Store (rated 2.5/5). With their mobile app, a customer can…

  • Access door locks (lock and unlock remotely)
  • View and adjust Z-Wave devices (including thermostat and garage dor)
  • Arm and disarm the alarm
  • Stream live footage from cameras
  • View recorded footage from security camera
  • Adjust lighting (turn lights on, off, and dim)
  • Get alerts to opened doors and windows

Lifetime Equipment Warranty

Protect America offers a free lifetime warranty with all the equipment and all packages. If any parts of their equipment are defective or stop working, the company will send out replacement parts for free as long as you are a customer. Once you sign a contract with Protect America, your rate is locked in. They will not raise your monthly monitoring fees as long as you are under contract.

Once you sign a contract with Protect America, your rate is locked in, meaning even if the company raises prices for their service, they can’t raise your rate. Other companies, like Xfinity, do not promise a locked-in rate after a year.

Protect America Reviews

Protect America comes highly recommended by its customers. On average, their customers rate them 8 out of 10. This is a high rating in the home security and smart home industry – 80% of the reviews we see for these companies are negative. Many Protect America home service reviews touch on the following:

  • Helpful, fast customer service
  • Easy to install DIY system
  • Fair pricing for alarm equipment
  • System and camera work well

You can read more reviews from Protect America customers here.

DIY Security Solution

Protect America is a DIY security solution, meaning you install the security equipment at home on your own without the help of a professional. The DIY process is simple and will take you less than an hour to complete. The simple process comes with 24/7 support and the company provides a collection of online video tutorials. This can provide peace of mind to consumers looking to get their home security system installed quickly and easily.

Cons

3-Year Contract

One downside of Protect America is its 3-year (36-month) contract. Some home security companies offer their home security services with shorter contracts or no contracts at all; however, a 36-month contract is quite common within the industry. The reason companies can have shorter or no contract is because they require a customer to purchase the home security system upfront.

Cancellation Policy

If you do decide to cancel Protect America’s services, you will be required to pay 100% of the remaining balance of your contract. Other home security companies may only require you to pay a percentage of the remaining balance. Paying the full balance can end up costing you hundreds of dollars if you haven’t been on the contract very long. Be sure to research Protect America’s terms before committing to a contract.

New customers have 30 day money-back guarantee. During that time, they can return their equipment without being bound to the 36-month long-term contract.

Protect America Complaints

While most of the Protect America reviews we have on our site are positive, there are still complaints from some customers. Most of these complaints can be categorized into the following two groups:

  • 3-year contract that customers are unable to cancel
  • Unhelpful customer service; difficulty getting ahold of service rep

Our Recommendation

Based on our research, you likely won’t find a more affordable home security company than Protect America. It is a solid home security company with packages starting at only $19.99 per month with no upfront or installation costs, so you get the most equipment and the least amount of upfront costs. We recommend them for their low price and great customer reviews. Learn more from Protect America.


About Protect America

Monitoring Plans

The following are monitoring plans offered by Protect America. Each plan comes with the listed equipment for free. Costs depend on what type of monitoring you choose (cellular, landline, broadband). Add an indoor video camera or a video doorbell camera for just $7 more a month to any of these plans. Add both cameras for $10/month on any plan (includes monitoring).

Copper
Landline: $19.99/mo
Broadband/Cellular: $41.99/mo

  • Control panel
  • 3 door / window sensors
  • 1 motion detector

Silver
Landline: $37.99/mo
Broadband/Cellular: $49.99/mo

  • Control panel
  • Smartphone app
  • 9 door / window sensors
  • 1 motion detector

Platinum
Landline: $42.99/mo
Broadband/Cellular: $54.99/mo

  • Control panel
  • Smartphone app
  • 14 door / window sensors
  • 1 motion detector

Additional Equipment

Protect America integrates with smart home automation products, such as lighting, garage door control, smart locks, smoke and fire detectors, lighting, smart appliances, and more.

IQ Panel 2 (Upgraded Control Panel)

The packages listed above all come with the Simon XT control panel for you to arm and disarm your system. Interested parties can upgrade to the IQ Panel 2 – a touch screen hub that connects all of your smart home devices. This panel has a built-in camera and a glass break detector.

Motion Detectors: $99/each

There is also the option to install motion detectors. These motion sensors are easy to install, and they detect both heat and movement within a 25-foot range in a 90-degree arc. They can be installed in the corners of rooms, and it is recommended to put these in high traffic areas in your home.

Window and Door Sensors: $39/each

Protect America offers several different types of sensors. They have the door and window sensors which detect whenever the door or window is opened. The Protect America door and window sensors are wireless microsensors which means they do not have to be plugged into your wall and are hidden out of the way. It is advised that customers place a sensor on every door and window for optimum security.

Glassbreak detector: $99/each

Protect America’s equipment includes a glassbreak detector. With this device, an alarm will trigger if glass breaks while your system is armed. The alarm works wirelessly and picks up sound within a 20-foot radius.

August Smart Lock Pro: $229

This is a deadbolt door lock that you can control from your mobile app for keyless access to your house. One of the Z-wave devices from Protect America.

Keychain remote: $49

Remote that you keep on your keys to arm and disarm the alarm at your home. Works up to 100 feet. Includes a flashlight and an alarm sound.

Indoor Camera: $100

Users will want to place Protect America’s video surveillance cameras in high traffic areas, like by door entries/exits and hallways. Protect America enables users to view video surveillance through their “Smart Connect App.” Live footage from the camera can be viewed at any time from anywhere as long as they have a WiFi connection. The camera starts recording during an alarm or as scheduled. Includes night vision and two-way audio.

Doorbell Camera: Price Varies

This video doorbell camera is wired to your home and begins automatically recording when anyone approaches your front door.

Connect With More Home Automation Equipment

In addition to a wide array of alarms and security devices, customers can integrate smart home devices with Protect America equipment using Z-Wave technology: a wireless network you connect devices to that’s designed not to interfere with other wireless products. Z-Wave technology can be controlled remotely through your phone.

Because Protect America is a DIY security system, you can set up their products and any other smart home devices at your leisure: door locks, garage door control, thermostats, lighting, smoke detectors, outdoor cameras, indoor security cameras, and more.

Speak to a Protect America rep

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2,431 Protect America Reviews

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  1. User Score
    9
    August 26th, 2013 Macomb, MI
    0 people found this review helpful!
    Very pleased with system/service. All wireless; easy to install; and the service rep walks you through the whole set-up on the phone. Only issue is they didn’t send the garage door sensors and the glass shatter sensor was broken. They informed me that new sensors would ship out shortly.
    Read More
  2. User Score
    10
    August 25th, 2013 Diamond Bar, CA
    0 people found this review helpful!
    I have been a satisfied customer for 11 years now. I’ve upgraded my alarm system twice and my experience with the sales, set up, activation and customer service have been nothing short of excellent! Protect America has the best customer service in the business. No doubt about it. Everyone is pleasant and a true professional. Protect America has the best equipment and the lowest monthly monitoring fee out there.
    Read More
  3. User Score
    10
    August 25th, 2013 Commack, NY
    1 people found this review helpful!
    I was a ADT customer and they straight out robbed me because everytime anything went wron with my system I had to pay the technician $99 everytime he came out ( and this is before he even looked at the problem). I ended up paying out $300 and still had problems. I called protect america and the rep I had (Raven) was so professional and patient. She took her time and explained everything to me. I wish I went with protect america 5yrs ago i sure would have saved a lot of money.
    Read More
  4. User Score
    2
    August 24th, 2013 Ilion, NY
    5 people found this review helpful!
    I was persuaded by this company’s ad, the high rating and a lot of the reviews here to try this company over any of the others, and I was amazed at the quick response to my indication of interest – within a minute of clicking on the please contact me button, my phone rang. The very friendly sales rep went through the options for my house and noted the features I wanted. I have a lot of windows at ground level and 5 doors. The salesperson recommended an alarm for each, plus a motion detector and a couple of smoke detectors. When he gave me the upfront cost, even with a few sensors thrown in, my jaw dropped. It was well over $700! Where was the no or low out-of-pocket cost? I had passed over other companies whose “ultra” packages had cost hundreds because I thought this one would be much more reasonable. My second nasty surprise came when I found out that the monthly fee was going to be almost $54! They were generously giving me a couple of perks (like a special on the freeze detector) but they were then increasing my monthly fee by $2 in exchange. Because of the high rating on this website, I swallowed hard and agreed to the 36 month contract. That was the last time I heard from the company directly. I received an email notice a couple of days later from Quantum indicating that a UPS package was en route and expected a week later (on a Thursday). It didn’t arrive that day. It came a day later. I mistakenly thought, from many of the previous reviewers’ comments, that I would be contacted by a rep from Protect America once they knew my package had arrived. After all, I got a text message that it had been delivered. No one called. I wasn’t able to set up the equipment for a couple of days, and still no one called to ask if I was having any issues or needed technical assistance. Nothing. Crickets. My buyer’s remorse was increasing by the hour. I spoke to an acquaintance in our town who had given me the idea for a home security system in the first place and found out he was using another company that was covering both his house and an out building he used for two businesses for $33.99/month. I called them (TWC) and while the upfront cost for equipment was comparable, my monthly fee was also going to be fixed at $33.99, and if I added more equipment, the fee would stay the same. Their contract was for just 18 months. Bottom line, I hadn’t unpacked the Protect America equipment yet (and almost a week later still hadn’t been contacted by the company), so I shipped it back within the 14 day window in the contract and cancelled it. I ended up going with TWC and am very happy with the result. Will write a separate review for that company. I was finally contacted by Protect America – four days after my returned package was received – by the salesperson I had talked to, wanting to know why I cancelled. It was a message on my answering machine, and I decided I didn’t owe them an explanation. For those of you persuaded by the positive rating and reviews here, things are not always as they appear. My experience was very different.
    Read More
  5. User Score
    10
    August 24th, 2013 Palos Hills, IL
    0 people found this review helpful!
    We received our equipment in just a few days and the install was simple (15 minutes). Sarah was the install rep we talked to on the phone to activate (she was awesome!). Jim was our sales rep and was very informative and we would highly recommend having him set up your order. He set it up quick and easy and was very helpful. He can set up your service anywhere in the county. Awesome company!
    Read More
  6. User Score
    10
    August 23rd, 2013 Florence, SC
    0 people found this review helpful!
    We just received our system a week ago. The process for installing was easy and the representative, Sara, we spoke with was very pleasant and helpful. I like receiving a text message whenever the system is armed or disarmed and the software for my iphone is user friendly. I like knowing that our detached garage is also protected. So far it has been great.
    Read More
  7. User Score
    10
    August 21st, 2013 Chesaning, MI
    1 people found this review helpful!
    I’ve had this system for 3 years now with only minimum problems which were resolved promptly by the help personnel. One of the problem wasn’t there issue it was mine for not installing barn sensor correctly. I think this is the best system available for the cost and ease of installation. I have had a few accidently alarm trips and was notified immediately from there response center. :)
    Read More
  8. User Score
    10
    August 16th, 2013 New York, NY
    0 people found this review helpful!
    I had a great customer service experience with Protect America today! I am so glad I have my system through Protect America. Cheaper rates and better customer service. Thank you!
    Read More
  9. User Score
    10
    August 12th, 2013 Detroit, MI
    0 people found this review helpful!
    Protect America is The Best, Hands Down, excellent product, excellent Customer Service, excellent affordability.
    Read More
  10. User Score
    9
    August 12th, 2013 Heber City, UT
    4 people found this review helpful!
    Just had my keypad upgraded and replaced for free. Been a customer for 4 years.
    Read More
  11. User Score
    10
    August 8th, 2013 Pikeville, KY
    0 people found this review helpful!
    I couldn’t believe how simple the installation was. I loved not having a stranger in my home to do it for me. My 11 year old learned how to use the key pad in a flash and the piece of mind is priceless.
    Read More
  12. User Score
    6
    August 8th, 2013 American Fork, UT
    1 people found this review helpful!
    Single mother of 1, I set it up myself, and it was super easy, but geting my system activated I had to talk to over 4 people, and it was 4 days until they got everything resolved. :(
    Read More
  13. User Score
    10
    August 3rd, 2013 Ligonier, PA
    1 people found this review helpful!
    Excellent company. Great support I receive in installing my cellular system! Patient, kind and willing to work with you. Highly recommend Protect America.
    Read More
  14. User Score
    10
    August 3rd, 2013 San Jose, CA
    1 people found this review helpful!
    I am really impressed with Protect America. From the moment I contacted their sales person to sign up for service, to their support team for setting up the system to getting support after the initial set up were all phenomenal. They are very responsive and very pleasant. They really work hard to come through for their customers.

    I would definitely recommend them strongly if you are looking to get your home secured.

    Read More
  15. User Score
    10
    August 2nd, 2013 Roanoke, VA
    1 people found this review helpful!
    Very Pleased with Protect America. My Rep that helped me on the phone was Great! My Technical Support Rep was Great! I got the Gold package and I love it so far and with my system being wireless I can move any of the system around. I’m not a huge fan of the 36 month contract but I agreed because they let you take your system with you when you move or you can transfer the contract into the new owners name. You cant beat that. I called several alarm companies and Protect America was the best deal.
    Read More
  16. User Score
    10
    August 1st, 2013 Roswell, NM
    1 people found this review helpful!
    I’ve been with Protect for a few years now and I’m still impressed with their tech support and customer service!
    Read More
  17. User Score
    3
    July 23rd, 2013 Saint Louis, MO
    4 people found this review helpful!
    everyone very friendly and eager to help however not consistent. sales tell you one thing tech support another customer service yet another.
    equipment on web site not as advertised, features not as advertised.
    everyone urges you to comment on the presidents page but dont think anyone actually reads input.
    price is good people friendly equipment just wont do what is claimed.
    to get real functionality you have to buy equipment and service not even listed on web site or known to everyone in customer service. this equipment is quite a bit more expensive and additional monitoring charges up your bill.
    fairly classic bait and switch.
    for basic alarm it’s ok at best. if you want real functionality look around there are a lot better deals.
    Read More
  18. User Score
    10
    July 20th, 2013 Otsego, MI
    1 people found this review helpful!
    We have been customers for over 10 years. Customer service is always excellent, great product and incredibility easy install. I work in LE and I think this is the best combo of price and performance out there!
    Read More
  19. User Score
    10
    July 19th, 2013 Las Vegas, NV
    1 people found this review helpful!
    We have had an increase in the number of crimes in our local area and spent days researching home security systems. Protect America offered a “do-it-yourself” installation with easy-to-follow instructions. On the day we received our system, we were contacted by Protect America shortly after the UPS delivery. The installation expert called every 20 minutes to check our status and see how the installation was going. He was professional, personable, and extremely helpful. We were very excited with the end product once installation was complete. Window & doors sensors, motion sensors, fire system, remote control access, and even an iPhone app to arm & disarm the system. This is an incredible deal!!
    Read More
  20. User Score
    6
    July 18th, 2013
    3 people found this review helpful!
    I had Protect America for 14 years and just left them. The system works well but the door entry keypads have no display and many times the alarm did not deactivate when we punched in the codes. We did not know until the alarm went off when we went further into the house. Plus you could have something open and not know it when you arm the system from the door keypad when you leave the house.
    If you want inexpensive and a working system, this is for you. If you want better equipment, like an entry keypad that has a display and beeps to remind you to deactivate it, and will not arm unless everything is closed, go somewhere else.
    Read More

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Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,431
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,431