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Reviews for Protect America | 2019 Home Security Reviews

Protect America

Protect America is available nationwide with $0 upfront and monthly monitoring starting at $19.99.

Our Score
8.9
User Score
7.7

Call for Quote  1-(888) 591-5130

Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,414

This Review is maintained by Chase Sagum

Review Last Updated: September 20, 2019

In business for over 25 years, Protect America is the top-rated alarm company on Best Home Security Companys for their pricing, customer service, equipment, and customer reviews.

They are one of the only companies that still offer service for landline monitoring, as well as broadband and cellular home security monitoring. Protect America offers flexible monitoring options for nearly every budget. Monthly monitoring starts at $19.99 – one of the lowest home security system prices – and goes to $50 a month for cameras and video monitoring (on par with other professional monitoring companies).

Read our summary of Protect America (pros, cons, and their security system review), or browse our 2,ooo+ customer reviews below.

Pros

No Upfront Equipment Costs

What sets Protect America apart the most from other home security companies is that there are no upfront costs. Instead, customers can pay for their equipment in their monthly bill with no interest charged. This makes Protect America one of the most affordable home security companies in the industry. While other companies will charge anywhere from $99 to over $1,000 in upfront costs, Protect America currently charges $0 in upfront fees. However, those who want to purchase their equipment outright still can.

If a customer wants to purchase devices from Protect America upfront, they definitely can and this will result in a lower monthly fee. Protect America has transparent pricing on their services and equipment. Other alarm companies require homeowners to call in and get a quote. Protect America displays all this information on their website and allows customers to get an instant quote by building their own home security system, or choosing from the company’s packages.

Low Monthly Monitoring Fees

Protect America offers five different home security packages ranging from a locked-in rate starting at $19.99 per month (landline monitoring), one of the cheapest monthly monitoring packages available in the home security industry. Minimum monthly monitoring with cellular is $41.99/month, the same or lower than other companies. Monitoring includes free equipment (see above).

When you compare Protect America vs ADT, you’ll notice that ADT is more expensive overall: both basic monitoring and video monitoring are $10 more. ADT also has customers purchase alarm devices upfront for an unknown cost. For more details, see our comparison table below. We’ve also compared Protect America’s home security to Vivint Smart Home.

  Protect America Frontpoint ADT Vivint
Equipment Upfront $0 $69 - $833 Yes; Price Undisclosed $500 - $1800
Basic Monthly Monitoring $19.99 - $41.99 $34.99 $27.99 - $52.99 $29.99
Video Monthly Monitoring $24.99 - $49.99 $49.99 $58.99 $49.99
Equipment Financing Available No Undisclosed $12 - $30/mo
Contract 3-year 3-year 3-year 5-year
Installation DIY DIY Professional; $99 Professional; $50-$200

With Protect America, their monitoring center watches over your home 24/7 and dispatches emergency services when needed. You can also monitor your home yourself with the Protect America mobile app – available on Google Play (rated 3/5) and the App Store (rated 2.5/5). With their mobile app, a customer can…

  • Access door locks (lock and unlock remotely)
  • View and adjust Z-Wave devices (including thermostat and garage dor)
  • Arm and disarm the alarm
  • Stream live footage from cameras
  • View recorded footage from security camera
  • Adjust lighting (turn lights on, off, and dim)
  • Get alerts to opened doors and windows

Lifetime Equipment Warranty

Protect America offers a free lifetime warranty with all the equipment and all packages. If any parts of their equipment are defective or stop working, the company will send out replacement parts for free as long as you are a customer. Once you sign a contract with Protect America, your rate is locked in. They will not raise your monthly monitoring fees as long as you are under contract.

Once you sign a contract with Protect America, your rate is locked in, meaning even if the company raises prices for their service, they can’t raise your rate. Other companies, like Xfinity, do not promise a locked-in rate after a year.

Protect America Reviews

Protect America comes highly recommended by its customers. On average, their customers rate them 8 out of 10. This is a high rating in the home security and smart home industry – 80% of the reviews we see for these companies are negative. Many Protect America home service reviews touch on the following:

  • Helpful, fast customer service
  • Easy to install DIY system
  • Fair pricing for alarm equipment
  • System and camera work well

You can read more reviews from Protect America customers here.

DIY Security Solution

Protect America is a DIY security solution, meaning you install the security equipment at home on your own without the help of a professional. The DIY process is simple and will take you less than an hour to complete. The simple process comes with 24/7 support and the company provides a collection of online video tutorials. This can provide peace of mind to consumers looking to get their home security system installed quickly and easily.

Cons

3-Year Contract

One downside of Protect America is its 3-year (36-month) contract. Some home security companies offer their home security services with shorter contracts or no contracts at all; however, a 36-month contract is quite common within the industry. The reason companies can have shorter or no contract is because they require a customer to purchase the home security system upfront.

Cancellation Policy

If you do decide to cancel Protect America’s services, you will be required to pay 100% of the remaining balance of your contract. Other home security companies may only require you to pay a percentage of the remaining balance. Paying the full balance can end up costing you hundreds of dollars if you haven’t been on the contract very long. Be sure to research Protect America’s terms before committing to a contract.

New customers have 30 day money-back guarantee. During that time, they can return their equipment without being bound to the 36-month long-term contract.

Protect America Complaints

While most of the Protect America reviews we have on our site are positive, there are still complaints from some customers. Most of these complaints can be categorized into the following two groups:

  • 3-year contract that customers are unable to cancel
  • Unhelpful customer service; difficulty getting ahold of service rep

Our Recommendation

Based on our research, you likely won’t find a more affordable home security company than Protect America. It is a solid home security company with packages starting at only $19.99 per month with no upfront or installation costs, so you get the most equipment and the least amount of upfront costs. We recommend them for their low price and great customer reviews. Learn more from Protect America.


About Protect America

Monitoring Plans

The following are monitoring plans offered by Protect America. Each plan comes with the listed equipment for free. Costs depend on what type of monitoring you choose (cellular, landline, broadband). Add an indoor video camera or a video doorbell camera for just $7 more a month to any of these plans. Add both cameras for $10/month on any plan (includes monitoring).

Copper
Landline: $19.99/mo
Broadband/Cellular: $41.99/mo

  • Control panel
  • 3 door / window sensors
  • 1 motion detector

Silver
Landline: $37.99/mo
Broadband/Cellular: $49.99/mo

  • Control panel
  • Smartphone app
  • 9 door / window sensors
  • 1 motion detector

Platinum
Landline: $42.99/mo
Broadband/Cellular: $54.99/mo

  • Control panel
  • Smartphone app
  • 14 door / window sensors
  • 1 motion detector

Additional Equipment

Protect America integrates with smart home automation products, such as lighting, garage door control, smart locks, smoke and fire detectors, lighting, smart appliances, and more.

IQ Panel 2 (Upgraded Control Panel)

The packages listed above all come with the Simon XT control panel for you to arm and disarm your system. Interested parties can upgrade to the IQ Panel 2 – a touch screen hub that connects all of your smart home devices. This panel has a built-in camera and a glass break detector.

Motion Detectors: $99/each

There is also the option to install motion detectors. These motion sensors are easy to install, and they detect both heat and movement within a 25-foot range in a 90-degree arc. They can be installed in the corners of rooms, and it is recommended to put these in high traffic areas in your home.

Window and Door Sensors: $39/each

Protect America offers several different types of sensors. They have the door and window sensors which detect whenever the door or window is opened. The Protect America door and window sensors are wireless microsensors which means they do not have to be plugged into your wall and are hidden out of the way. It is advised that customers place a sensor on every door and window for optimum security.

Glassbreak detector: $99/each

Protect America’s equipment includes a glassbreak detector. With this device, an alarm will trigger if glass breaks while your system is armed. The alarm works wirelessly and picks up sound within a 20-foot radius.

August Smart Lock Pro: $229

This is a deadbolt door lock that you can control from your mobile app for keyless access to your house. One of the Z-wave devices from Protect America.

Keychain remote: $49

Remote that you keep on your keys to arm and disarm the alarm at your home. Works up to 100 feet. Includes a flashlight and an alarm sound.

Indoor Camera: $100

Users will want to place Protect America’s video surveillance cameras in high traffic areas, like by door entries/exits and hallways. Protect America enables users to view video surveillance through their “Smart Connect App.” Live footage from the camera can be viewed at any time from anywhere as long as they have a WiFi connection. The camera starts recording during an alarm or as scheduled. Includes night vision and two-way audio.

Doorbell Camera: Price Varies

This video doorbell camera is wired to your home and begins automatically recording when anyone approaches your front door.

Connect With More Home Automation Equipment

In addition to a wide array of alarms and security devices, customers can integrate smart home devices with Protect America equipment using Z-Wave technology: a wireless network you connect devices to that’s designed not to interfere with other wireless products. Z-Wave technology can be controlled remotely through your phone.

Because Protect America is a DIY security system, you can set up their products and any other smart home devices at your leisure: door locks, garage door control, thermostats, lighting, smoke detectors, outdoor cameras, indoor security cameras, and more.

Speak to a Protect America rep

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2,414 Protect America Reviews

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  1. User Score
    10
    April 22nd, 2013 Chesterfield, VA
    5 people found this review helpful!
    We’ve been having a problem with a sensor and needed some help in getting a new one and putting it back up so it would work again. “Jarrett”, with the Support team, helped us get things going again. He was so helpful and friendly that we would love to work with him again. He is definitely an asset to Protect America. Thank you, Moya and John Roland
    Read More
  2. User Score
    0
    April 19th, 2013 Park Forest, IL
    5 people found this review helpful!
    i have not been able to get someone to check my monthly system check. I am always told that they have no one available to do the test however, you are told that after a long wait.
    Read More
  3. User Score
    10
    April 15th, 2013 Elton, LA
    0 people found this review helpful!
    Customer service was very helpful with taking care of the issues I called about.
    Read More
  4. User Score
    0
    April 9th, 2013 Powhatan, VA
    7 people found this review helpful!
    System didn’t work. Returned system several weeks after. Never refunded money, continues to debit my charge account even though never activated. Have filed disputes with credit card compny. Buyer beware!
    Read More
  5. User Score
    10
    April 2nd, 2013 Clemmons, NC
    4 people found this review helpful!
    Called after finding out that ADT was going up on prices after being with them for 7+ years. Jackie was very helpful in getting me signed up for service which took about 15minutes to complete. Was happy with the set up and getting signed up but not sure about service as of yet as I have not been installed yet.
    Read More
  6. User Score
    10
    March 27th, 2013 Northridge, CA
    5 people found this review helpful!
    After weeks and weeks of researching security systems I’m left to believe that Protect America is my #1 choice of security for my home. As of this moment (not committing to P.A. ) I’m convinced to go with this company. Thank you to all the customers for their positive feedback and hope to join you with my own positive feedback soon.
    Read More
  7. User Score
    5
    February 28th, 2013 Pleasant Grove, UT
    5 people found this review helpful!
    Looks like a great deal online but the execution is not quite there. The equipment is substandard and did not like the fact that you have to lock into a 3 year contract.
    Read More
  8. User Score
    10
    February 27th, 2013 Baltimore, MD
    0 people found this review helpful!
    The service was excellent
    Read More
  9. User Score
    9
    February 20th, 2013 American Fork, UT
    8 people found this review helpful!
    Just signed up, so I’m posting a 9 for now, but I got all my doors and windos covered with a touch screen pad for free. System should be here on the 26th. I’ll keep you posted! Stay tuned!
    Read More
  10. User Score
    10
    February 15th, 2013 Heber City, UT
    2 people found this review helpful!
    Got the full system and monitoring for just 19.99! BOOM. My nieghbor is paying at least $45 bucks a month! Just installed it yesterday for my wifes valentines present.
    Read More
  11. User Score
    10
    February 4th, 2013 Saint Petersburg, FL
    0 people found this review helpful!
    Customer support was very helpful and quick! thanks!
    Read More
  12. User Score
    10
    February 4th, 2013 Eugene, OR
    0 people found this review helpful!
    Quick, easy, and friendly. Thank you
    Read More
  13. User Score
    8
    February 4th, 2013 Hixson, TN
    1 people found this review helpful!
    addressed all issues
    Read More
  14. User Score
    10
    January 15th, 2013 Anderson, SC
    0 people found this review helpful!
    customer service was very helpful, courteous and solved my issues.
    Read More

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Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,414
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,414