Best Home Security Companys

121 Companies 13,609 Real Customer Reviews

#1
ProtectAmerica-Logo

Protect America Reviews

Free equipment $0 in up-front costs

Our Score
9.0
User Score
7.9
Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,261

Overall Score

Based on ranking criteria
9.0 /10

This Review is maintained by Chase Sagum

Review Last Updated: July 11, 2018

Most Helpful Reviews

  1. User Score
    10
    Kristen
    June 30th, 2017 Tampa, FL
    I'm AMAZED by this company! I had been with ADT for 13 years! ADT wouldn't help me with their equipment, so I researched other companies. I found Protect America and I'm so happy that I switched! We had NO out of pocket expense! I'm now paying less for wireless than I was with ADT for a landline connection! My husband was able to install with no problem. This company treats you the way companies should treat someone! Derek explained everything to me, helped me figure out what I needed, without trying to upsale me and was super helpful! I would recommend this company to anyone and everyone!Read More
  2. User Score
    10
    David L Dunham
    April 7th, 2017 Laconia, NH
    This system was acquired to replace my 3-year old ADT system. Much more robust, the monthly fee is considerably lower and does not increase like ADT has done, and the sensors are pre-loaded so installation is a charm. The APP for iPad, IPhone or Android is very easy to load and use. Beats the crap out of using those small hand FOBs (but they are included also).Read More

The Good

  • No Upfront Equipment Costs
  • Monthly Fees as Low as $19.99
  • Lifetime Equipment Warranty
  • New Simon XTi Control Panel & Home Automation Options
  • Live and Recorded Video Monitoring
  • 24/7 Landline, Cellular, and Broadband Monitoring

Protect America is one of the most affordable home security companies in the industry. While other companies will charge anywhere from $99 to over $400 in upfront costs, Protect America currently charges $0 in upfront fees. Protect America offers five different home security packages ranging from a locked-in rate at an average of $43.99 per month which is significantly cheaper than competing home security companies. Each package comes with a free lifetime warranty, meaning Protect America will ship replacement parts for all defective equipment at no charge for as long as you are a customer. Once you sign a contract with Protect America, your rate is locked in. They will not raise your monthly monitoring fees as long as you are under contract.

Despite Protect America’s affordability, the company sacrifices nothing in terms of quality. Protect America now offers the new Simon XTi, a modern, sleek, and innovative control panel which integrates seamlessly with your smartphone through the Protect America mobile app. In addition to a wide array of home security features (including motion detector, night vision cameras, door window sensors, glass break sensors and more), the company offers a number of home automation solutions to help you control your security system remotely. Protect America’s SMART Connect mobile app controls door locks, lighting, and appliances, arms/disarms your entire security system, and streams or records live footage from up to two of your security cameras simultaneously. Protect America offers flexible monitoring options for nearly every budget. Home security monitoring can be conducted via landline (least expensive), broadband, and cellular communication. Few home security companies provide all three monitoring services.

Protect America comes highly recommended by its customers. Customers who left reviews on our site have been boasting about Protect America’s customer service. They also note that Protect America’s do-it-yourself security systems, which are shipped right to your door, are very easy to install. Protect America has simplified the self-installation process with 24/7 support and a collection of online video tutorials. Their lifetime warranty on equipment helps give peace of mind both when installing the system and using it knowing that if something breaks or no longer functions properly, Protect America will replace it free of charge. Protect America serves customers in all 50 states, which is somewhat rare in the home security industry. Many of its competitors have a much more limited national reach.

The Bad

  • Lengthy 36-Month Contract
  • Cancellation Policy
  • Video Streaming Not Available with the Landline Monitoring Service

One thing that we did not like about Protect America is its 36-month contract and its cancellation policy. Other home security companies offer their home security services with much shorter contracts or no contracts at all. And if it so happens that you decide to cancel Protect America’s service, you will be required to pay 100% of the remaining balance of your contract. Other home security companies may only require you to pay a percentage of the remaining balance (some as low as 20%). Paying the full balance can end up costing you hundreds of dollars if you haven’t been on the contract very long..

New customers have 30 days from the date their package was shipped to return their equipment without being bound to the 36-month contract. And while live and recorded video streaming is available on Protect America’s broadband and cellular monitoring services, it is not available with landline monitoring, meaning customers will need to pay extra for this important security feature.

Customers don’t like the 36-month contract either and have reported several issues revolving around the contract. Other customers complained that Protect America’s equipment was not functioning properly, specifically window sensors and door sensors triggering false alarms.

The Bottom Line

Based on our research, you likely won’t find a more affordable home security company than Protect America. It is a solid home security company with packages starting at only $19.99 per month with no upfront or installation costs. Protect America’s lifetime equipment warranty is a special feature that few other home security companies can match. It should be noted, however, if you are looking to hire a company to professionally install your home security system then Protect America is not for you. Protect America’s 36-month contract and cancellation policy may deter you from purchasing its service, but given the high volume of positive user reviews praising Protect America’s customer service, it’s easy to understand why most of Protect America’s customers renew their contracts more than once. Protect America is a great choice for those looking to customize their home security system solution. Protect America is a good self-install alarm system option. It comes with both the most equipment and the least amount of upfront costs.

See below to read Protect America reviews from consumers.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

Request Reconsideration

2,261 Protect America Reviews

1. Select Your Rating:

296
54
55
25
20
24
18
26
104
165
1474
0=WORST 10=BEST

2. Subject For This Review*(Select all that apply)

3. Review Validation*

or

    Sort By:

  1. User Score
    10
    August 1st, 2018 Gardiner, ME
    1 people found this review helpful!
    First of all I noticed Protect America’s customer service. The person I dealt with explained everything so thoroughly and also they have the best deal by far. I had talked to A.D.T and there was quite a cost to us. I was able to get the equipment and install it ourselves and the equipment was free. A.D.T was going to be over a thousand dollars. Protect America was also very patient with us and took their time to explain things very well. The only thing was that they had a contract with the computer guys on the camera and I actually found that easy to install myself.
    Read More
  2. User Score
    10
    August 1st, 2018 North Bend, OR 
    1 people found this review helpful!
    Everything works the way it is supposed to, and probably the best thing about Protect America is the ability to turn the system on or off on my wife’s phone. They are really competitive with prices and call you right away if something happens.
    Read More
  3. User Score
    10
    August 1st, 2018 Queens Village, NY
    1 people found this review helpful!
    Every time I call them, I don’t have to wait on the phone for too long. They’re also very profession and very helpful. One day my wife came in and she put in the wrong code and she couldn’t get out, but it was handled. The cops came out and everything worked out well. They get directly to the point and get you going on a plan immediately. All of the equipment is on point. If anybody comes through the front door when the alarm is on, it goes off immediately.
    Read More
  4. User Score
    10
    August 1st, 2018 Oneida, WI
    3 people found this review helpful!
    Even when we’ve accidentally set off the alarm, they were very responsive and helpful in making sure we were okay. It’s always working well.
    Read More
  5. User Score
    8
    August 1st, 2018 Flower Mound, TX
    1 people found this review helpful!
    Customer support was really good in helping me set up the system, and helping answer any questions I had when there were issues. I had an issue installing the camera, and wasn’t able to connect it to my internet. I’ve also had a couple of the sensors fall off of windows and had to go purchase more. I think they should make the camera work so it’s easier for people to hook it up to their internet. I’ve already told a lot of my family and friends about Protect America because everyone notices it when they come in my house. They hear the sensor every time the door or if a window is open and everyone think it’s awesome ,but it is a little sensitive to my children. They wanna go up and touch it and play with it but other than that it’s been awesome. We really, really enjoyed having it. I’m so much safer in my house now.
    Read More
  6. User Score
    10
    August 1st, 2018 Deltona, FL
    1 people found this review helpful!
    Customer service picks up the phone right away when I call in. They are very courteous. I like the option for being able to purchase the equipment outright, but I’d like more options for equipment, like smart home integration.
    Read More
  7. User Score
    10
    August 1st, 2018 Cleburne, TX
    0 people found this review helpful!
    Customer service has been very helpful to me. I think the security system is pretty good, but a certain adapter unit comes out and sometimes the system isn’t compatible with some of the doors I have in my house. I love how convenient the system is, because I can access it on my phone app. Overall, Protect America was the most cost effective for our small business.
    Read More
  8. User Score
    10
    August 1st, 2018 Daytona Beach, FL
    1 people found this review helpful!
    Anytime I accidentally set the alarm off, somebody from the company calls right away. We’ve never had any problems with it, but we appreciate their quick reaction time. I’m suppose to do a monthly check on the system, but I haven’t done it in awhile. I think they should send out reminders for that because I always forget.
    Read More
  9. User Score
    0
    August 1st, 2018
    4 people found this review helpful!
    Once you get rid of service, they make u wait 30 days to cacel and then they add additional time to the 30day cancellation. My husband cancelled service on July 5th they said it would take 30 days to cancel, which is August 5th, however they tell me that the service can’t be cancelled until August 31st. And by this time another payment will come out. I paid for July- we did not use this service, I pay for August and we did not use their service and by the time August 31st come they will take out another payment for another month that I’m not going to use it. Once your contract is up it should be canceled and that does not take 30 days.

    Stop stealing money from people because no one wants your service. It does not take a month to push a button in the system to cancel service.

    Read More
  10. User Score
    0
    August 1st, 2018
    0 people found this review helpful!
    Once you get rid of service, they make u wait 30 days to cacel and then they add additional time to the 30day cancellation. My husband cancelled service on July 5th they said it would take 30 days to cancel, which is August 5th, however they tell me that the service can’t be cancelled until August 31st. And by this time another payment will come out. I paid for July- we did not use this service, I pay for August and we did not use their service and by the time August 31st come they will take out another payment for another month that I’m not going to use it. Once your contract is up it should be canceled and that does not take 30 days.

    Stop stealing money from people because no one wants your service. It does not take a month to push a button in the system to cancel service.

    Read More
  11. User Score
    0
    July 31st, 2018
    1 people found this review helpful!
    I would never do business with this company again. I sold this business a few years ago and the buyer cancelled the contract with a few months to go. They never informed the current owner that they had a few months left and them came after me personally. Avoid them at all cost!
    Read More
  12. User Score
    2
    July 30th, 2018 Yorktown, VA
    1 people found this review helpful!
    I have had service for a while and this summer I am traveling and will be away from my home for several months. Due to thunderstorms in Florida it is normal for power to go off and back on. My Internet router resets and my cameras (not from Protect America) reboot when power comes back on and work fine. The Protect America system has gone offline and they cannot restart it without me being at the house. They cannot confirm whether or not I have protection other than the alarm would go off if the house was intruded, but they cannot confirm whether they would receive the signal. USELESS if that’s the case.
    Read More
  13. User Score
    10
    July 19th, 2018 Odenville, AL
    0 people found this review helpful!
    Called and the operator was very knowledgeable and easy to understand along Eleuthera being helpful. Set up was easy and quick. It’s so easy my three year old and five year old can control the settings. Price was great and nothing was hidden. Couldn’t be happier and feel more safe.
    Read More
  14. User Score
    0
    July 16th, 2018
    2 people found this review helpful!
    Run don’t walk. This company doesn’t inform you of the equipment you purchase. They send you out equipment through the mail and the representatives lie to you over the phone. You are better off going with Vivint or ADT. Your monthly bill might be higher but it’s worth it for a piece of mind. Don’t waster your time with protect America. They don’t care about the happiness of there customers just about the money.
    Read More
  15. User Score
    0
    July 12th, 2018
    2 people found this review helpful!
    Illegal, Fraudulent, Unethical when you try to cancel the “service.” Even after cancelling in writing, they continue to charge and harass you via phone and email. Their equipment is faulty and leads to numerous False Alarms which the government fines you for.
    Read More
  16. User Score
    0
    July 10th, 2018
    2 people found this review helpful!
    This is one of the worst alarm company that I’ve seen in awhile I repeat do not get any alarm service from them
    Read More
  17. User Score
    0
    July 10th, 2018 Baltimore, MD
    1 people found this review helpful!
    This company is a complete scam. DO NOT USE THEM! They have the worst customer service and will do anything they can to NOT help you. We had two false alarms called on us while we were at work because our 15 lbs dog set off the motion even though it was supposed to handle up to 50 lbs of movement and then they continued to charge us for over a year after we moved out of our house. Absolute waste of money.
    Read More
  18. User Score
    0
    July 5th, 2018
    1 people found this review helpful!
    Would not recommend this company to anyone…worst ever. You cancell your service and they keep taking money out of your account.will never do business with this company again.
    Read More
  19. User Score
    0
    July 3rd, 2018
    1 people found this review helpful!
    They are a rip-off. Customer service is the worst. Cancelled my account and sent equipment back before 30 days, they still charged me and refused to cancel the account. They told me they had my social security number and could mess up my credit whiythey did. I have reported them to the BBB and still nothing. I have read the reviews and I am not the only one they have done this to. They pretty much do what they want and get away with it. Do not choose protect America for home security or you will regret it.
    Read More
  20. User Score
    10
    July 2nd, 2018 Portsmouth, NH
    0 people found this review helpful!
    I like that somebody is always there to help you and that I’m not talking t an automated system.
    Read More

Recent News:

Want Us To Review a Company?

If there is a home security company that you don't see on our site, and would like us to review, please contact us.

REAL REVIEWS (YES THEY’RE REAL)

With so many home security companies out there, and a lack of sites willing to bring you the HONEST breakdowns of each company, what source can you turn to for the real information you can trust?

We are dedicated to bringing the truth out, and rank home security companies as they should be. Through our investigation, and experience with each company, we rank each company, and bring you our honest, unbiased opinion. We also include authentic user reviews by past customers of each company that are moderated and verified.

Like many sites, we are compensated through affiliate relationships with each company we review, however all of our rankings are based on our 9-Point Ranking Criteria.

All reviews are subject to moderation and approval. Any reviews that may resemble false information, or competitors of another company will need to be verified by our staff before being approved and published. We reserve the right to approve or deny any reviews left on this site.

Step 1: Introduction

We'll get you set up with your free quote!

  • *Discount Promo Code Used:

    BHSC

By submitting this form, I consent to receive calls using automated technology from Protect America at the number provided and understand this is not a condition of purchase.

Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,261

Overall Score

Based on ranking criteria
9.0 /10
Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,261

Overall Score

Based on ranking criteria
9.0 /10