Best Home Security Companys

124 Companies 15,423 Real Customer Reviews

#1

Protect America

Free equipment $0 in up-front costs

Our Score
9.0
User Score
7.8

Or By Phone:   1-(888) 591-5130

Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-$42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,353

This Review is maintained by Chase Sagum

Review Last Updated: April 26, 2019

In business for over 25 years, Protect America is a trusted home security solution with decades of experience. The company has proven itself to be innovative, dependable, and affordable with its high-quality equipment, exceptional customer service, and low monthly monitoring fees at a locked-in rate. The home security company offers nationwide coverage and is one of the best home security solutions on the market. You can read Protect America reviews below if you want to read about the customer experience with the security provider.

The Good

  • No Upfront Equipment Costs
  • Monthly Fees as Low as $19.99
  • Lifetime Equipment Warranty
  • The Choice to Buy or Lease Equipment
  • Variety of Equipment Options
  • New Simon XTi Control Panel
  • Home Automation Options
  • Live and Recorded Video Monitoring
  • 24/7 Landline, Cellular, and Broadband Monitoring
  • Protect America Reviews
  • DIY Security Solution

No Upfront Equipment Costs

Protect America is one of the most affordable home security companies in the industry. While other companies will charge anywhere from $99 to over $400 in upfront costs, Protect America currently charges $0 in upfront fees.

Monthly Fees as Low as $19.99

Protect America offers five different home security packages ranging from a locked-in rate starting at $19.99 per month, which is significantly cheaper than competing home security companies.

Lifetime Equipment Warranty

Each package comes with a free lifetime warranty, meaning Protect America will ship replacement parts for all defective equipment at no charge for as long as you are a customer. Once you sign a contract with Protect America, your rate is locked in. They will not raise your monthly monitoring fees as long as you are under contract.

The Choice to Buy or Lease Equipment

After a customer purchases a security system and decides to further their remote access by including home automation they can choose to either purchase the pieces separately (which give the homeowner full ownership of the equipment) or lease a set of equipment which costs the homeowner zero money down (though this option means Protect America maintains the rights to the equipment). The choice to buy or lease is a nice option which many home security companies do not provide.

Variety of Equipment Options

Protect America offers various home security equipment for regular home security systems as well as for home automation features. Here are some details regarding Protect America’s offered equipment:

Mini Pin Pad/Talking Wireless Keypad

The Mini Pin Pad is not necessary, but it does add a level of security in the event of an emergency. These pin pads allow you to call for help and alert the authorities/responders. These pin pads also allow homeowners to alarm and disarm the security system by typing in a personalized code. The pin pad allows for additional convenience and ensures the security system is armed when it needs to be.

Protect America Video Surveillance Cameras

Users will want to place Protect America’s video surveillance cameras in high traffic areas, like by door entries/exits and hallways. Protect America enables users to view video surveillance through their “Smart Connect App.” Live footage from the camera can be viewed at any time from anywhere as long as they have a WiFi connection. The video is of high quality and can be easily accessed.

Sensors

Protect America offers several different types of sensors. They have the door and window sensors which detect whenever the door or window is opened. The Protect America door and window sensors are wireless microsensors which means they do not have to be plugged into your wall and are hidden out of the way. It is advised that customers place a sensor on every door and window for optimum security.

Protect America also has garage door sensors. There can be several thousands of dollars stored in garages, which means it is critically important to protect it. Keep your cars, bikes, tools, and other items stored in your garage safe by installing a garage door sensor. These sensors are mounted on the inside of your garage door.

There is also the option to install motion detectors. These motion sensors are easy to install, and they detect both heat and movement within a 25-foot range in a 90-degree arc. They can be installed in the corners of rooms, and it is recommended to put these in high traffic areas in your home.

Lastly, there is the Glass Break Sensor that is to be mounted in an open space near windows or glass doors that you would like to secure.

New Simon XTi Control Panel

Despite Protect America’s affordability, the company sacrifices nothing in terms of quality. Protect America now offers the new Simon XTi, a modern, sleek, and innovative control panel which integrates seamlessly with your smartphone through the Protect America app. The Simon XT Touchscreen allows you to voice commands and offers a substitute for when you cannot check the main control panel.

Home Automation Options

In addition to a wide array of home security features (including motion detector, night vision cameras, door window sensors, glass break sensors and more), the company offers a number of home automation solutions to help you control your security system remotely through Protect America’s SMART Connect app.

Protect America’s basic home automation package runs through the home security control panel. The home automation equipment adds wireless control to everyday household tasks such as turning lights off and on and controlling various appliances. It can even lock and unlock doors. All of this equipment is able to function together through Z-Wave technology, which is the most widely recognized standard for home automation. Also, the system is a self-install product, meaning the homeowner can install the new equipment at their convenience.

Additional home automation features and equipment:

  • Keychain Remotes
  • Appliance Module (for controlling non-Protect America equipment)
  • Indoor Siren
  • Freeze Sensor (for monitoring the temperature of the plumbing system)
  • Flood Sensor
  • Email and Text Notifications

Live and Recorded Video Monitoring

Through Protect America’s mobile app, you can also stream and record live footage from up to two of your security cameras simultaneously.

24/7 Landline, Cellular, and Broadband Monitoring

Protect America offers flexible monitoring options for nearly every budget. Home security monitoring can be conducted via landline (least expensive), broadband, and cellular communication. Few home security companies provide all three monitoring services.

Protect America Reviews

Protect America comes highly recommended by its customers. Customers who left reviews on our site have been boasting about Protect America’s customer service. They also note that Protect America’s do-it-yourself security systems, which are shipped right to your door, are very easy to install. Protect America has simplified the self-installation process with 24/7 support and a collection of online video tutorials.

Protect America’s lifetime warranty on equipment helps give peace of mind both when installing the system and using it knowing that if something breaks or no longer functions properly, Protect America will replace it free of charge. Protect America serves customers in all 50 states, which is somewhat rare in the home security industry. Many of its competitors have a much more limited national reach.

DIY Security Solution

Protect America is a DIY security solution, meaning you install the security equipment at home on your own without the help of a professional. The DIY process is simple and will take you less than an hour to complete. This can provide peace of mind to consumers looking to get their home security system installed quickly and easily.

The Bad

  • Lengthy 36-Month Contract
  • Cancellation Policy
  • Video Streaming Not Available with the Landline Monitoring Service

Lengthy 36-Month Contract

One downside of Protect America is its 36-month contract and its cancellation policy. Some home security companies offer their home security services with shorter contracts or no contracts at all; however, a 36-month contract is quite common within the industry.

If you do decide to cancel Protect America’s services, you will be required to pay 100% of the remaining balance of your contract. Other home security companies may only require you to pay a percentage of the remaining balance. Paying the full balance can end up costing you hundreds of dollars if you haven’t been on the contract very long. Be sure to research Protect America’s terms before committing to a contract.

Cancellation Policy

New customers have 30 days from the date their package was shipped to return their equipment without being bound to the 36-month long-term contract.

Video Streaming Not Available with the Landline Monitoring Service

While live and recorded video streaming is available on Protect America’s broadband and cellular monitoring services, it is not available with landline monitoring, meaning customers will need to pay extra for this important security feature.

The Bottom Line

Based on our research, you likely won’t find a more affordable home security company than Protect America. It is a solid home security company with packages starting at only $19.99 per month with no upfront or installation costs.

Protect America’s lifetime equipment warranty is a special feature that few other home security companies can match. It should be noted, however, if you are looking to hire a company to professionally install your home security system then Protect America is not for you. Protect America’s 36-month long-term contract and cancellation policy may deter you from purchasing its service, but given the high volume of positive user reviews praising Protect America’s customer service, it’s easy to understand why most of Protect America’s customers renew their contracts more than once.

Protect America is a great choice for those looking to customize their home security system solution. Protect America is a good self-install alarm system option. It comes with both the most equipment and the least amount of upfront costs.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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2,353 Protect America Reviews

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  1. User Score
    0
    March 1st, 2019 Pittsburgh, PA
    12 people found this review helpful!
    I signed up to Protect America in Feb 2016. Everything was good and the customer service reps treated me kindly and decently, at the time. After a year went by, we felt like we didn’t need the service anymore. I called in to see about possibly ending my contract early. The customer rep said that it’s possible but I would have to pay 41.99 times the remaining months left. Which we couldn’t do, so I decided that we will continue making the payments. Before the phone call was over the customer service rep said that what she could do is set my account to not go to a month to month contract. I accepted that and that ended the phone call. The following year we asked about leaving again, this time just ready to pay the remaining fee, but was persuaded not to do it. This customer rep also told me my account is noted not to go into a month to month after January 31, 2019. On January 4th I wrote into the chat, which forced me to send a email to the company. I asked if this (Jan 1st payment) was the last payment of our contract. Never received a phone call or response. On Feb 1st, my account got charged which led me to call into the company. The first customer rep, had no recollection of my initial first phone call two years ago. We went back and fourth about this for sometime until I asked to speak to a manager. She said that a manager would call back. Instead of a manager calling me back, the same woman, but posing as a new person, called me back. This time she was snippy and rude because I wasn’t accepting the fact that they never had a phone call from me two years prior. I eventually was able to get a manager, Jesse S, who was also doing the same run around. In the end, he told me the best he could do was send me a cancellation form so February would me my last month and that I won’t be charged on March 1st. I opened a dispute with my credit card company and now I’m waiting for the verdict on that. Now today (March 1st) I’ve been charged again. I went to an email response that Protect America and they said that I requested for my service to be cancelled on March 31st 2019. Instead of Jesse S sending me a contract with the correct cancellation on Feb 28th, it was March 31st 2019. I can’t believe I didn’t read the entire document, before signing it, a lack on my part. However, the company knew exactly what they were doing. I can’t recommend this company to anyone.
    Read More
  2. User Score
    10
    March 1st, 2019 Greenwood, SC
    5 people found this review helpful!
    When I called, the person was extremely nice and helpful and they told me the price monthly and the contract and that they would help me install it over the phone. It was very nice. He was very patient with me with me being elderly. The customer service answered all my questions when I’ve called and they’ve been very courteous and patient with me.
    Read More
  3. User Score
    10
    March 1st, 2019 Conover, NC
    4 people found this review helpful!
    Everyone we talked to was top notch and professional. There was excellent customer service people. They are very knowledgeable and professional. Overall, it’s been a very good experience so far.
    Read More
  4. User Score
    8
    March 1st, 2019 Tonawanda, NY
    2 people found this review helpful!
    Every time, they help me out to do something. They’re always more than willing to help and they’ve always been able to help.
    Read More
  5. User Score
    0
    March 1st, 2019 Dallas, TX
    10 people found this review helpful!
    Put simply, their “service” is a sham. We signed up for a contract shortly after purchasing our house. Everything was fine, until we realized we were paying $54 a month for NOTHING.

    Our alarm went off while we were out of town and they tried to call us. We were in an area with no cell service and did not get a notification for a missed call. When they didn’t get a hold of us, they did NOTHING. They didn’t keep trying to get in contact with us, they didn’t call the police, they did nothing.

    After we realized their “service” was useless, we tried to cancel, which of course even though their company is a sham they wanted us to pay the whole balance of the contract. We refused to do so, they gave us a discount for three or four months, and then we paid the monthly fee for the rest of the contract. And then when we went to cancel apparently we didn’t cancel early enough, so they forced us to pay an additional monthly fee.

    TLDR: this company is a sham, they won’t protect your house, don’t give them your money!

    Read More
  6. User Score
    8
    February 28th, 2019 Fort Worth, TX
    1 people found this review helpful!
    good price, good service. too early to say how long that will last.
    Read More
  7. User Score
    0
    February 26th, 2019
    6 people found this review helpful!
    Horrible Company. Do not sign up. After reading reviews that they keep charging you after cancellation, I wrote them 3 months in advance of our end of contract date, notifying them that we did not wish any further services from them of any kind. Sure enough, they kept on charging my credit card month after month. Had to get my credit card company to block them. What a hassle.
    Read More
  8. User Score
    1
    February 26th, 2019 Burlington, NC
    5 people found this review helpful!
    I have had two other homes in my 20 years of homeownership, all with security systems. PROTECT AMERICA is the WORST!!! Please , avoid this company at all cost!!! Nothing even began right, from the beginning , the system arrived two days later than expected, the equipment was bulky and not all self- installer friendly. Read the reviews. This is the worst EVER.Sharon Richardson ( SC).
    Read More
  9. User Score
    3
    February 26th, 2019 Houston, TX
    7 people found this review helpful!
    I have had this service for 3 years. It was good until its time to cancel. They hold you hostage and run up a tab.

    The equipment will cause your alarm to malfunction and false alarms will rack up a big tab. They harass you to no end. If my contract is up. Cancel the service. No, they harass you and make it difficult to cancel the service. Don’t go this route.

    Make sure you renew your alarm permit, if not you will get a bill from the police. Because there equipment is only good for the contract term. The adhesive falls off and triggers the alarm.

    Read More
  10. User Score
    10
    February 21st, 2019 Wheelersburg, OH
    1 people found this review helpful!
    Customer service was very knowledgeable and professional. I donÕt see how they can improve, I am completely satisfied.
    Read More
  11. User Score
    8
    February 21st, 2019 Pompano Beach, FL
    2 people found this review helpful!
    I didn’t like how I had to install the service myself. I would have rather had a professional do it. The customer service rep was polite, patient, and professional.
    Read More
  12. User Score
    10
    February 21st, 2019 Mobile, AL
    1 people found this review helpful!
    The product is very easy to use, and it has taken all of my worries away.
    Read More
  13. User Score
    8
    February 21st, 2019 Richardson, TX
    1 people found this review helpful!
    Customer service stayed on the phone with me for two hours. The camera given is very sensitive and it works well. I like how I can use the app when the alarm goes off.
    Read More
  14. User Score
    10
    February 21st, 2019 Aventura, FL
    1 people found this review helpful!
    Protect America is easy to work with, and the service works perfectly.
    Read More
  15. User Score
    10
    February 20th, 2019 Kingston, PA
    3 people found this review helpful!
    this company is the best!!! one day my boyfriend came in the house but forgot to shut the alarm off before he opened the door. by the time he realized it the alarm co was calling me on my cell phone to make sure everthing was ok or did i need the police i love this company they are so professional. if you are looking for a alarm co go with protect america!! they truly do protect you
    Read More
  16. User Score
    10
    February 20th, 2019 Jacksonville, Florida
    3 people found this review helpful!
    I’ve only had the system for a week now and the good is this: no nomey upfront to get the system.. I get over 15 sensors including motion for the same price as adt. As a recent victim of burglary it’s important I get the value for my money and I wanted every window and door protected. ADT could not match this so AP was the best deal. A 3 yr contract is nothing compared to the peace of mind you receive. Plus ADT does exactly the same I know I’m a former ADT customer!!
    Read More
  17. User Score
    10
    February 20th, 2019 Cleveland, OH
    3 people found this review helpful!
    I’ve been with Protect America for almost 10 years. They have provided excellent customer service every time I reach out to them. No matter my issue, whether it be equipment upgrade, ordering extra equipment, referring a friend or family matter, they always take care of me. I’m happy to be their customer and look forward to utilizing my new cellular system.
    Read More
  18. User Score
    10
    February 20th, 2019 Pompano Beach, FL
    3 people found this review helpful!
    Have had the system for 4 months.
    Great customer service from info gathering to buying and finally to set up. With the cell phone connection you can do everything from the app. Arm, disarm, check entry history. The yard signs are cool….solar lit at night.
    Works great and I highly recommend the Protect America Company
    Read More
  19. User Score
    10
    February 19th, 2019 Columbus, Ohio
    6 people found this review helpful!
    I swear ive spent over 3 days researching a security system. I had a brick throw into my front window, and now I’m finally doing what I should have done a long time ago! At the end of the day, my decision came down to getting the equipment I needed without paying additional fees.
    Read More
  20. User Score
    9
    February 19th, 2019 Leesburg, VA
    7 people found this review helpful!
    Initially when I began to write this comment it was going to be negative. I have had numerous problems with my control panel since last year when I initially installed it. This time I was waiting for a new battery because the one inside is leaking and it could not send a signal to the monitoring station. It’s been three weeks since my panel has sent a signal. One of those weeks I was waiting for the new battery which was going to be shipped over a week ago. I changed my mind when I spoke to Tamara who quickly went into action and ensured that I would receive a new panel instead of sending part after part and the panel still not working. Thanks again Tamara.
    Read More

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Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-$42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,353
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-$42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,353