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Reviews for Protect America | 2019 Home Security Reviews

Protect America

Protect America is available nationwide with $0 upfront and monthly monitoring starting at $19.99.

Our Score
8.9
User Score
7.7

Call for Quote  1-(888) 591-5130

Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,444

This Review is maintained by Chase Sagum

Review Last Updated: September 20, 2019

In business for over 25 years, Protect America is the top-rated alarm company on Best Home Security Companys for their pricing, customer service, equipment, and customer reviews.

They are one of the only companies that still offer service for landline monitoring, as well as broadband and cellular home security monitoring. Protect America offers flexible monitoring options for nearly every budget. Monthly monitoring starts at $19.99 – one of the lowest home security system prices – and goes to $50 a month for cameras and video monitoring (on par with other professional monitoring companies).

Read our summary of Protect America (pros, cons, and their security system review), or browse our 2,ooo+ customer reviews below.

Pros

No Upfront Equipment Costs

What sets Protect America apart the most from other home security companies is that there are no upfront costs. Instead, customers can pay for their equipment in their monthly bill with no interest charged. This makes Protect America one of the most affordable home security companies in the industry. While other companies will charge anywhere from $99 to over $1,000 in upfront costs, Protect America currently charges $0 in upfront fees. However, those who want to purchase their equipment outright still can.

If a customer wants to purchase devices from Protect America upfront, they definitely can and this will result in a lower monthly fee. Protect America has transparent pricing on their services and equipment. Other alarm companies require homeowners to call in and get a quote. Protect America displays all this information on their website and allows customers to get an instant quote by building their own home security system, or choosing from the company’s packages.

Low Monthly Monitoring Fees

Protect America offers five different home security packages ranging from a locked-in rate starting at $19.99 per month (landline monitoring), one of the cheapest monthly monitoring packages available in the home security industry. Minimum monthly monitoring with cellular is $41.99/month, the same or lower than other companies. Monitoring includes free equipment (see above).

When you compare Protect America vs ADT, you’ll notice that ADT is more expensive overall: both basic monitoring and video monitoring are $10 more. ADT also has customers purchase alarm devices upfront for an unknown cost. For more details, see our comparison table below. We’ve also compared Protect America’s home security to Vivint Smart Home.

  Protect America Frontpoint ADT Vivint
Equipment Upfront $0 $69 - $833 Yes; Price Undisclosed $500 - $1800
Basic Monthly Monitoring $19.99 - $41.99 $34.99 $27.99 - $52.99 $29.99
Video Monthly Monitoring $24.99 - $49.99 $49.99 $58.99 $49.99
Equipment Financing Available No Undisclosed $12 - $30/mo
Contract 3-year 3-year 3-year 5-year
Installation DIY DIY Professional; $99 Professional; $50-$200

With Protect America, their monitoring center watches over your home 24/7 and dispatches emergency services when needed. You can also monitor your home yourself with the Protect America mobile app – available on Google Play (rated 3/5) and the App Store (rated 2.5/5). With their mobile app, a customer can…

  • Access door locks (lock and unlock remotely)
  • View and adjust Z-Wave devices (including thermostat and garage dor)
  • Arm and disarm the alarm
  • Stream live footage from cameras
  • View recorded footage from security camera
  • Adjust lighting (turn lights on, off, and dim)
  • Get alerts to opened doors and windows

Lifetime Equipment Warranty

Protect America offers a free lifetime warranty with all the equipment and all packages. If any parts of their equipment are defective or stop working, the company will send out replacement parts for free as long as you are a customer. Once you sign a contract with Protect America, your rate is locked in. They will not raise your monthly monitoring fees as long as you are under contract.

Once you sign a contract with Protect America, your rate is locked in, meaning even if the company raises prices for their service, they can’t raise your rate. Other companies, like Xfinity, do not promise a locked-in rate after a year.

Protect America Reviews

Protect America comes highly recommended by its customers. On average, their customers rate them 8 out of 10. This is a high rating in the home security and smart home industry – 80% of the reviews we see for these companies are negative. Many Protect America home service reviews touch on the following:

  • Helpful, fast customer service
  • Easy to install DIY system
  • Fair pricing for alarm equipment
  • System and camera work well

You can read more reviews from Protect America customers here.

DIY Security Solution

Protect America is a DIY security solution, meaning you install the security equipment at home on your own without the help of a professional. The DIY process is simple and will take you less than an hour to complete. The simple process comes with 24/7 support and the company provides a collection of online video tutorials. This can provide peace of mind to consumers looking to get their home security system installed quickly and easily.

Cons

3-Year Contract

One downside of Protect America is its 3-year (36-month) contract. Some home security companies offer their home security services with shorter contracts or no contracts at all; however, a 36-month contract is quite common within the industry. The reason companies can have shorter or no contract is because they require a customer to purchase the home security system upfront.

Cancellation Policy

If you do decide to cancel Protect America’s services, you will be required to pay 100% of the remaining balance of your contract. Other home security companies may only require you to pay a percentage of the remaining balance. Paying the full balance can end up costing you hundreds of dollars if you haven’t been on the contract very long. Be sure to research Protect America’s terms before committing to a contract.

New customers have 30 day money-back guarantee. During that time, they can return their equipment without being bound to the 36-month long-term contract.

Protect America Complaints

While most of the Protect America reviews we have on our site are positive, there are still complaints from some customers. Most of these complaints can be categorized into the following two groups:

  • 3-year contract that customers are unable to cancel
  • Unhelpful customer service; difficulty getting ahold of service rep

Our Recommendation

Based on our research, you likely won’t find a more affordable home security company than Protect America. It is a solid home security company with packages starting at only $19.99 per month with no upfront or installation costs, so you get the most equipment and the least amount of upfront costs. We recommend them for their low price and great customer reviews. Learn more from Protect America.


About Protect America

Monitoring Plans

The following are monitoring plans offered by Protect America. Each plan comes with the listed equipment for free. Costs depend on what type of monitoring you choose (cellular, landline, broadband). Add an indoor video camera or a video doorbell camera for just $7 more a month to any of these plans. Add both cameras for $10/month on any plan (includes monitoring).

Copper
Landline: $19.99/mo
Broadband/Cellular: $41.99/mo

  • Control panel
  • 3 door / window sensors
  • 1 motion detector

Silver
Landline: $37.99/mo
Broadband/Cellular: $49.99/mo

  • Control panel
  • Smartphone app
  • 9 door / window sensors
  • 1 motion detector

Platinum
Landline: $42.99/mo
Broadband/Cellular: $54.99/mo

  • Control panel
  • Smartphone app
  • 14 door / window sensors
  • 1 motion detector

Additional Equipment

Protect America integrates with smart home automation products, such as lighting, garage door control, smart locks, smoke and fire detectors, lighting, smart appliances, and more.

IQ Panel 2 (Upgraded Control Panel)

The packages listed above all come with the Simon XT control panel for you to arm and disarm your system. Interested parties can upgrade to the IQ Panel 2 – a touch screen hub that connects all of your smart home devices. This panel has a built-in camera and a glass break detector.

Motion Detectors: $99/each

There is also the option to install motion detectors. These motion sensors are easy to install, and they detect both heat and movement within a 25-foot range in a 90-degree arc. They can be installed in the corners of rooms, and it is recommended to put these in high traffic areas in your home.

Window and Door Sensors: $39/each

Protect America offers several different types of sensors. They have the door and window sensors which detect whenever the door or window is opened. The Protect America door and window sensors are wireless microsensors which means they do not have to be plugged into your wall and are hidden out of the way. It is advised that customers place a sensor on every door and window for optimum security.

Glassbreak detector: $99/each

Protect America’s equipment includes a glassbreak detector. With this device, an alarm will trigger if glass breaks while your system is armed. The alarm works wirelessly and picks up sound within a 20-foot radius.

August Smart Lock Pro: $229

This is a deadbolt door lock that you can control from your mobile app for keyless access to your house. One of the Z-wave devices from Protect America.

Keychain remote: $49

Remote that you keep on your keys to arm and disarm the alarm at your home. Works up to 100 feet. Includes a flashlight and an alarm sound.

Indoor Camera: $100

Users will want to place Protect America’s video surveillance cameras in high traffic areas, like by door entries/exits and hallways. Protect America enables users to view video surveillance through their “Smart Connect App.” Live footage from the camera can be viewed at any time from anywhere as long as they have a WiFi connection. The camera starts recording during an alarm or as scheduled. Includes night vision and two-way audio.

Doorbell Camera: Price Varies

This video doorbell camera is wired to your home and begins automatically recording when anyone approaches your front door.

Connect With More Home Automation Equipment

In addition to a wide array of alarms and security devices, customers can integrate smart home devices with Protect America equipment using Z-Wave technology: a wireless network you connect devices to that’s designed not to interfere with other wireless products. Z-Wave technology can be controlled remotely through your phone.

Because Protect America is a DIY security system, you can set up their products and any other smart home devices at your leisure: door locks, garage door control, thermostats, lighting, smoke detectors, outdoor cameras, indoor security cameras, and more.

Speak to a Protect America rep

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2,444 Protect America Reviews

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  1. User Score
    0
    August 12th, 2019
    2 people found this review helpful!
    Being a military family that moves annually, we would encourage all military families to steer clear and avoid protect america services. They are not compatible with moves over their 36-month contract time. They are the only company that we have ever encountered that did not abide by the Civil Service Relief Act, which enables displaces military families to get out of their contracts, penalty free when a service cannot be extended to that new duty station. Because we had to live on base at our current station, protect america services do no extend to on base security. Now, we are paying $50/month to protect america for a sevice they cant provide. Being active duty, we feel that protect America is in fact NOT protecting america when our service enables their organization to operate freely in this country. We are ashamed in them, their policy, and their services.

    Rather than protect america, we would recommend frontpoint as a securiy system! They have military discounts, and do abide by all military clauses to stop service if displaced to a location in which they cannot serve. God bless america and CHOOSE A SECURITY COMPANY THAT ACTUALLY RESPECTS AMERICA. I have spend countless hours on the phone with protect america, and even had bsse security write to them. I even submitted our military orders, in which protect america tried to interpret and did so incorrectly. It was very dissappointing, and actually appalling, to have an uneducated service representative repreaenting a dedicated customer. Knowing the assuming nature of their customer service reps is another great reason to avoid this company.

    Read More
  2. User Score
    2
    August 10th, 2019 Le Claire, IA
    2 people found this review helpful!
    Rude customer service. I called with questions when we were selling our home. They were going to continue to charge the full amount ($51.99) each month even when I didn’t know where we were moving to. When I asked about reducing the amount/service or cancelling the service, the customer service rep said, “Sir, they don’t lower the payment when you purchase a car. You signed a contract.” I really would have appreciated a more sincere, helpful response. Buyer beware.
    Read More
  3. User Score
    1
    August 8th, 2019
    3 people found this review helpful!
    I cannot recommend this company. I could never actually get the system to connect properly; they have long telephone wait lines for service, so they send you to the chat line. I told them to cancel my product on June 27th when our condo was to sell on the 28th. Ok, so they have a 30 day ahead policy (how was I to know how soon it would sell?), but then they promised they would cancel it for August and now they are pushing that to the END of September! So I’ll be paying at least 2, if not three months of $47.99 unnecessarily. If I were a company, I would want to work WITH clients rather than just being greedy.
    Read More
  4. User Score
    1
    August 6th, 2019
    2 people found this review helpful!
    This company only wants your money. Their customer service wait time is ridiculous and their cancellation policy is unclear. They will state one thing over the phone and when they send you a bill or cancellation document it was state another. Be aware! They just want your money! Security service is a delay as well.
    Read More
  5. User Score
    10
    August 5th, 2019 Southbridge, VA
    1 people found this review helpful!
    The representative (Shawn) was very knowledgeable, respectful, and answered all of my questions. He also gave good advice!
    Read More
  6. User Score
    0
    August 2nd, 2019 Akron, OH
    1 people found this review helpful!
    Run, don’t walk from this company. We had a 36 month contract with this company and that dates back to 2015. We have tried to cancel and they wouldn’t let us because of the 36 month contract. We are now FOUR YEARS into this and they are still billing our account. In addition, the system has not been connected to their hub for two of the past four years and no one knows why it’s not connected. Just done with this company and I will be contacting our local attorney general and the BBB.
    Read More
  7. User Score
    0
    August 1st, 2019 Alpharetta, GA
    2 people found this review helpful!
    BEWARE of deceptive HARD SALES tactics.
    It was almost impossible to get out of the contract during the 30-day trial period – I was abused on the phone for a long time by several people, having to repeatedly explain why I didn’t want their system while they tried to offer me a better deal one after another.
    Unbelievable abuse of an older female wanting to just get out.

    Also be prepared to PAY FOR ONE MONTH of service even if you never install their system during the first 30 days because they require a 30 day notice to cancel!!! So much for their free 30-day trial!

    If you want to keep their system, call them after you get their system in the mail, and pretend to cancel and you will get their best deal if you are willing to put up with that for 15-20 minutes.

    Read More
  8. User Score
    0
    August 1st, 2019 Prospect, KY
    4 people found this review helpful!
    Absolutely worst customer service, billing and experience. I will tell anyone willing to listen to avoid them at all cost. I had an alarm going off for 45 minutes and I was being transferred. They have the nerve to expect 30 days notice (after 6 years of aervice) and now say that I have a balance from 3 years ago. I have a new debit card, requested cancellation of the billing and they are STILL charging the card. STAY AWAY!
    Read More
  9. User Score
    0
    July 15th, 2019 Baltimore, MD
    7 people found this review helpful!
    I have had more than several incidents with someone coming in and out my unit since I have had your system. Recently, on 6/24/2019 I called around 12pm and a “Rene” answered the telephone and even before I could say my name she told me I didn’t have an account I had just paid a bill of 196.00 on 6/15/2019 she repeatedly said, ‘you don’t have an account” and then hung up on me how rude, curt and abrupt she needs to be fired. On July 11, 2019 someone entered my unit while I was at work a full investigation needs to be conducted.
    Read More
  10. User Score
    0
    July 10th, 2019
    6 people found this review helpful!
    First I most apologize to my mother because she said if you don’t have nothing nice to say then don’t say anything at all. But I can’t sit silent knowing that someone else is in danger of becoming Protect America next victim. I have had nothing but a horrible experience with this company and it started the day I received the system the DIY installation they claim is quick and easy was everything but. The tech was unhelpful and finally hours later the system was installed but guess what my whole reason for getting the system doesn’t work. The doorbell camera hasn’t worked properly since I brought the thing it’s off line 90% of the time. I called and spoke to multiple reps techs and supervisors but no help was given just lies. And when I tried to cancel they promptly like me know that I have 30 plus months left on my contract and they will continue to bill me monthly until the end of the contract. This is very unfair seeing how I never received one month of actual properly working service they did give me the option to pay out the life of my contract upfront I guess it sucks to be me at this point. But for anyone looking into security systems do not I repeat do not look into Protect America it’s a bad investment your better off getting a pit bull.
    Read More
  11. User Score
    9
    July 9th, 2019 Agoura Hills, CA
    1 people found this review helpful!
    I’ve used Protect America for 2 years and have been happy with their service. I currently am looking for someone to takeover the remainder of my contract 24 months (it is fully transferable). Monthly cost is $31.99 and I will cover your first 3 months!

    It includes panel box, 10 door/window sensors, 1 motion detector, & keychain remote. It can be easily self-installed. Protect America has a phone app that you can also use to arm/disarm.

    Read More
  12. User Score
    10
    July 9th, 2019 Killeen, TX
    0 people found this review helpful!
    Easy installation and great customer service.
    Read More
  13. User Score
    3
    July 2nd, 2019
    5 people found this review helpful!
    Don’t fall for this. They are not ranked #1 and they definitely shouldn’t be. I believed this website and got stuck with Protect America for 3 years. Big mistake. More expensive than other DIY installation systems with less features and terrible customer service. Tech support was unable to help me resolve a battery replacement problem. Not 0 stars because the system is basically functional (i.e., alerts the authorities).
    Read More
  14. User Score
    6
    June 30th, 2019
    3 people found this review helpful!
    My camera has been hacked and I have been live streamed by my neighbor.
    Read More
  15. User Score
    0
    June 15th, 2019 Albuquerque, NM
    6 people found this review helpful!
    This is a stupid tax, you pay for being an idiot if you sign with them. So yes I’m admitting I made a huge error. The service is laughable in both of the homes this has been in. They will try to blame the home, location, and you for their equipment not working. They know their products don’t work so they lock you into a contract you have to pay the balance on. These people are also happy to waste your time by having you TAKE APART YOUR EQUIPMENT to get out of admitting there’s an issue on your end, and THEY WILL MAKE YOU PAY FOR SHIPPING AND REPLACEMENT PARTS for faulty units before sending you another base unit they will try to charge you for. Their agents are few and far between, but they’re kind, poorly trained, but still nice people.
    Read More
  16. User Score
    0
    June 14th, 2019
    4 people found this review helpful!
    Never do business with this company. I called in and tried to cancel my service in February of this year and was told they would “Put it on Hold” in hopes that I would continue the service. I told them I was not interested in doing that as I sold the house and would be moving. In April I money is withdrawn from my account so I call from they said they have restarted my service which I did not ask for. Again I asked to cancel the service and they said they couldn’t do that as I need to talk with the retention department. Again I told them I wanted to cancel it and they said it was inactive yet they continued to withdraw money from my account monthly. I finally got the message trough to them on June 3rd and they canceled it supposedly. A week later I get a bill for June. I chat with a service rep and am told that it takes 30 days to cancel an account and of course, they continued to bill me for service that was not activated and in a house I didn’t even live in. This is not the first I have heard of the predatory practices of this company. It is my belief that a class action lawsuit should be filed.
    Read More
  17. User Score
    10
    June 12th, 2019 Kettering, MD
    0 people found this review helpful!
    Protect America made this home security process very easy. The support team was great and answered all my questions in a patient manner. I highly recommend Protect America for anyone’s home security needs.
    Read More
  18. User Score
    10
    June 12th, 2019 Richmond, RI
    1 people found this review helpful!
    Customer service is extraordinary and they have always had answers and solutions
    Read More
  19. User Score
    2
    June 11th, 2019
    4 people found this review helpful!
    This company does not take responsibility for its faulty equipment, leading to false alarms and hefty fines for the homeowner. If they call and don’t contact you it’s YOUR fault, despite it was their faulty equipment that triggered the alarm in the first place.
    Read More
  20. User Score
    10
    June 5th, 2019 Millington, TN
    3 people found this review helpful!
    Every time I talk to them, they’re very helpful. They’re just a great bunch of people. It’s good equipment and easy to install. It works good as far as I know. I think the equipment is better than the other company I had in the past. I like that I have been able to look in and check on everything.
    Read More

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Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,444
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,444