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#1

Protect America Reviews

Reviews of Protect America from real customers
(2,314 verified)

Our Score
9.0
User Score
7.8

Or By Phone:   1-(888) 591-5130

Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,314

Overall Score

Based on ranking criteria
9.0 /10

This Review is maintained by Chase Sagum

Review Last Updated: December 6, 2018

The Good

  • No Upfront Equipment Costs
  • Monthly Fees as Low as $19.99
  • Lifetime Equipment Warranty
  • New Simon XTi Control Panel & Home Automation Options
  • Live and Recorded Video Monitoring
  • 24/7 Landline, Cellular, and Broadband Monitoring

Protect America is one of the most affordable home security companies in the industry. While other companies will charge anywhere from $99 to over $400 in upfront costs, Protect America currently charges $0 in upfront fees. Protect America offers five different home security packages ranging from a locked-in rate at an average of $43.99 per month which is significantly cheaper than competing home security companies. Each package comes with a free lifetime warranty, meaning Protect America will ship replacement parts for all defective equipment at no charge for as long as you are a customer. Once you sign a contract with Protect America, your rate is locked in. They will not raise your monthly monitoring fees as long as you are under contract.

Despite Protect America’s affordability, the company sacrifices nothing in terms of quality. Protect America now offers the new Simon XTi, a modern, sleek, and innovative control panel which integrates seamlessly with your smartphone through the Protect America mobile app. In addition to a wide array of home security features (including motion detector, night vision cameras, door window sensors, glass break sensors and more), the company offers a number of home automation solutions to help you control your security system remotely. Protect America’s SMART Connect mobile app controls door locks, lighting, and appliances, arms/disarms your entire security system, and streams or records live footage from up to two of your security cameras simultaneously. Protect America offers flexible monitoring options for nearly every budget. Home security monitoring can be conducted via landline (least expensive), broadband, and cellular communication. Few home security companies provide all three monitoring services.

Protect America comes highly recommended by its customers. Customers who left reviews on our site have been boasting about Protect America’s customer service. They also note that Protect America’s do-it-yourself security systems, which are shipped right to your door, are very easy to install. Protect America has simplified the self-installation process with 24/7 support and a collection of online video tutorials. Their lifetime warranty on equipment helps give peace of mind both when installing the system and using it knowing that if something breaks or no longer functions properly, Protect America will replace it free of charge. Protect America serves customers in all 50 states, which is somewhat rare in the home security industry. Many of its competitors have a much more limited national reach.

The Bad

  • Lengthy 36-Month Contract
  • Cancellation Policy
  • Video Streaming Not Available with the Landline Monitoring Service

One thing that we did not like about Protect America is its 36-month contract and its cancellation policy. Other home security companies offer their home security services with much shorter contracts or no contracts at all. And if it so happens that you decide to cancel Protect America’s service, you will be required to pay 100% of the remaining balance of your contract. Other home security companies may only require you to pay a percentage of the remaining balance (some as low as 20%). Paying the full balance can end up costing you hundreds of dollars if you haven’t been on the contract very long..

New customers have 30 days from the date their package was shipped to return their equipment without being bound to the 36-month contract. And while live and recorded video streaming is available on Protect America’s broadband and cellular monitoring services, it is not available with landline monitoring, meaning customers will need to pay extra for this important security feature.

Customers don’t like the 36-month contract either and have reported several issues revolving around the contract. Other customers complained that Protect America’s equipment was not functioning properly, specifically window sensors and door sensors triggering false alarms.

The Bottom Line

Based on our research, you likely won’t find a more affordable home security company than Protect America. It is a solid home security company with packages starting at only $19.99 per month with no upfront or installation costs. Protect America’s lifetime equipment warranty is a special feature that few other home security companies can match. It should be noted, however, if you are looking to hire a company to professionally install your home security system then Protect America is not for you. Protect America’s 36-month contract and cancellation policy may deter you from purchasing its service, but given the high volume of positive user reviews praising Protect America’s customer service, it’s easy to understand why most of Protect America’s customers renew their contracts more than once. Protect America is a great choice for those looking to customize their home security system solution. Protect America is a good self-install alarm system option. It comes with both the most equipment and the least amount of upfront costs.

See below to read Protect America reviews from consumers.

Most Helpful Reviews From Protect America Customers

  1. User Score
    10
    Kristen
    June 30th, 2017 Tampa, FL
    I'm AMAZED by this company! I had been with ADT for 13 years! ADT wouldn't help me with their equipment, so I researched other companies. I found Protect America and I'm so happy that I switched! We had NO out of pocket expense! I'm now paying less for wireless than I was with ADT for a landline connection! My husband was able to install with no problem. This company treats you the way companies should treat someone! Derek explained everything to me, helped me figure out what I needed, without trying to upsale me and was super helpful! I would recommend this company to anyone and everyone!Read More
  2. User Score
    10
    David L Dunham
    April 7th, 2017 Laconia, NH
    This system was acquired to replace my 3-year old ADT system. Much more robust, the monthly fee is considerably lower and does not increase like ADT has done, and the sensors are pre-loaded so installation is a charm. The APP for iPad, IPhone or Android is very easy to load and use. Beats the crap out of using those small hand FOBs (but they are included also).Read More

2,314 Protect America Reviews

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  1. User Score
    10
    June 20th, 2018 Normangee, TX
    0 people found this review helpful!
    It’s easy to install, and they were very helpful in getting us set-up and getting the system in order.
    Read More
  2. User Score
    10
    June 20th, 2018 Oklahoma City, OK
    0 people found this review helpful!
    They helped me get it installed. I don’t see anything wrong with the equipment and I’m satisfied so far.
    Read More
  3. User Score
    8
    June 20th, 2018 The Colony, TX
    0 people found this review helpful!
    They’re very informative, I’ve only ever had one issue with their product which was the material that sticks the sensors to the walls.
    Read More
  4. User Score
    10
    June 20th, 2018 Staten Island, NY
    0 people found this review helpful!
    It would be nice if they have a little pamphlet on troubleshooting. But, it was very easy to set up and no matter when I had to call them they came online and were professional.
    Read More
  5. User Score
    8
    June 20th, 2018 Hendersonville, NC
    0 people found this review helpful!
    They were pretty helpful in terms of getting it set up. It works well and they were able to send us another door sensor when one of the previous ones wouldn’t work, but we haven’t received it yet. It would be helpful if they had a smartphone app, maybe it does but not that I know of.
    Read More
  6. User Score
    10
    June 20th, 2018 Cordova, TN 
    0 people found this review helpful!
    They went over and beyond to make sure I was able to properly set-up the system and understand how it works. It’s easy to use and set-up.
    Read More
  7. User Score
    10
    June 20th, 2018 Winter Haven, FL
    1 people found this review helpful!
    It’s modern, up to date, and it works. They’re always very responsible and responsive.
    Read More
  8. User Score
    10
    June 20th, 2018 Ridgeville, SC
    0 people found this review helpful!
    The equipment is simple and it is an easy install.
    Read More
  9. User Score
    8
    June 20th, 2018 Anaheim, CA
    0 people found this review helpful!
    They have good technology, they’re affordable, and I believe they have a better system to help me be secure when home or away. They’re straightforward, helpful, and knowledgeable. Every time I called in they helped me through and saved my time.
    Read More
  10. User Score
    10
    June 20th, 2018 Naples, FL
    0 people found this review helpful!
    They’re very prompt and easy to get ahold of, it’s easy to install and it seems to work and be reliable.
    Read More
  11. User Score
    10
    June 20th, 2018 Athens, AL
    0 people found this review helpful!
    The over the phone guy was very patient and helped us with the installation, it went smoothly. I’ve had no trouble with their equipment which I have with previous companies.
    Read More
  12. User Score
    0
    June 18th, 2018 Federal Way, WA
    1 people found this review helpful!
    When I signed up, they gave me a glass break sensor for free. I asked for motion sensor too so there is an extra $99. I paid for that. But turned out the motion sensor didn’t work out. They said any WIFI devices nearby might trigger the motion sensor. So I returned the motion sensor and asked for money back. They said no problem. It was still within the 30-day period. After I sent the motion sensor back, they said my invoice shows I paid for the glass break sensor, not the motion sensor. That’s why I cannot get any money back. Why didn’t they tell me that when I asked about returning it? Not only I can’t get my money back, I wasted more money to send that equipment back. And now I am stuck with them for three years since I past the cancellation period. DO NOT SIGN UP WITH THEM. Very bad paying system.
    Read More
  13. User Score
    0
    June 11th, 2018 Auburndale, FL
    0 people found this review helpful!
    I bought my home in December 2007 and have been using Protect America Inc. to monitor the GE alarm system that came with the house, since February 2008, with very little issues. I called PAI customer service on January 10th 2018 and canceled my monitoring service after 10-years. The representative told me the service has been canceled and she will be sending me an email with a link to document the process. I never received such an email. Protect America Inc. continued to process monthly charges to my credit card, which were not authorized. However, all these charges were successfully disputed. Now I am getting bills outside my service period with threats of collections and credit ruination. If PAI does not cancel my account, showing a $0.00 balance, effective January 10th 2018, I will have to file a BBB report, adding to the over 3000 customers who have already reported against this company. I am not a litigious person, but I would be willing to join the petition for a class action suit against PAI for extortion. Another Dissatisfied Customer.
    Read More
  14. User Score
    0
    June 7th, 2018
    1 people found this review helpful!
    Absolutely horrible – systems dont work and they refuse to cancel service.
    Read More
  15. User Score
    0
    June 7th, 2018
    0 people found this review helpful!
    USE ANY COMPANY , BUT THEM
    CONTRACT COMPLETED – IMPOSSIIBLE TO CANCEL
    SERVICE IS POOR (VERY) ON TELELPHONE SERICE
    Read More
  16. User Score
    0
    June 5th, 2018
    0 people found this review helpful!
    Hours to wait for reaching costumer service representative, poor services begin with , unclear contract information
    No option discontinue contract even a house was sold .
    700$ cost for equipment , other companises provide it for free.
    No pgysical assistance to instill equipment
    Hight mare !
    Read More
  17. User Score
    2
    May 23rd, 2018 Alexandria, VA
    0 people found this review helpful!
    They keep calling me and Ive told them that I am not interested, yet they call several times a day.
    Read More
  18. User Score
    10
    May 23rd, 2018 Riverside, CA
    0 people found this review helpful!
    Protect America Technician was very helpful and knowledgable
    Read More
  19. User Score
    8
    May 23rd, 2018 Bryn Mawr, PA
    1 people found this review helpful!
    I was going to say 10, but they keep calling trying to move up tge date of my install. So annoying when i dont own the house yet!
    Read More
  20. User Score
    2
    May 23rd, 2018 North Las Vegas, NV 
    0 people found this review helpful!
    They may have a decent product but the sales rep promised to send me an email and never did and now they call multiple times per day. Loose my number!
    Read More
  21. User Score
    2
    May 23rd, 2018 Altamonte Springs, FL
    1 people found this review helpful!
    I asked for a written proposal and did not receive one
    Read More
  22. User Score
    3
    May 22nd, 2018
    0 people found this review helpful!
    The app to arm and disarm the alarm does not work half the time. It is such a pain.
    Read More
  23. User Score
    0
    May 21st, 2018
    0 people found this review helpful!
    sales person lied about duration of contract , said 2 years but on paper it was 3 years
    Read More
  24. User Score
    2
    May 16th, 2018 San Antonio, TX
    0 people found this review helpful!
    Theyve called every day for at least a week after being told I was not interested at this time.
    Read More
  25. User Score
    2
    May 16th, 2018 Nashville, TN
    0 people found this review helpful!
    The calling several times a day and constant emails have led me to not want to pursue my security options
    Read More
  26. User Score
    10
    May 16th, 2018 Hellertown, PA
    0 people found this review helpful!
    Simple to set up, excellent technical support.
    Read More
  27. User Score
    2
    May 16th, 2018 North Haven, CT
    0 people found this review helpful!
    They were forceful and harassed me. They called me 10 times. They tried to pressure me into signing a contract. No thanks.
    Read More
  28. User Score
    10
    May 16th, 2018 Fort Smith, AR
    0 people found this review helpful!
    Sales and installer were amazing to deal with
    Read More
  29. User Score
    10
    May 16th, 2018 Holly Springs, MS
    1 people found this review helpful!
    The customer service is top notch. Ive found them patient, informative, and very friendly.
    Read More
  30. User Score
    10
    May 16th, 2018 Lehi, UT
    0 people found this review helpful!
    I think they have probably the best customer service in fact of most companies not just security systems, Outstanding customer service.
    Read More
  31. User Score
    8
    May 16th, 2018 Austell, GA
    0 people found this review helpful!
    I was satisfied with the initial sales call and setup of the security service. However, the self-installment was pretty tedious.The process could be more streamlined especially if the customer is not computer literate.
    Read More
  32. User Score
    6
    May 16th, 2018 Pottstown, PA
    0 people found this review helpful!
    I prefer to have someone experienced install the system.
    Read More
  33. User Score
    10
    May 16th, 2018 Newnan, GA
    1 people found this review helpful!
    We’ve had them for over 9 years and they were always very helpful
    Read More
  34. User Score
    2
    May 16th, 2018 Encinitas, CA
    0 people found this review helpful!
    We said no interest. They would not stop calling and e-mailing.
    Read More
  35. User Score
    2
    May 16th, 2018 San Antonio, TX
    0 people found this review helpful!
    Work undone, equipment not working, phone service people rude.
    Read More
  36. User Score
    6
    May 16th, 2018 Santa Clarita, CA
    1 people found this review helpful!
    No technicians for installation. Didn’t know it was DIY
    Read More
  37. User Score
    6
    May 16th, 2018 Baton Rouge, LA
    0 people found this review helpful!
    I’m just getting started and signed my contract yesterday. My equipment is due tomorrow and after a few weeks, I’m pretty sure i’ll be able to answer with more confidence. But, so far customer service has been outstanding!
    Read More
  38. User Score
    4
    May 16th, 2018 Adelanto, CA
    0 people found this review helpful!
    They are not clear on the plan until the last second
    Read More
  39. User Score
    2
    May 16th, 2018 Thousand Oaks, CA 
    0 people found this review helpful!
    Never followed thru with the info. they promised
    Read More
  40. User Score
    2
    May 16th, 2018 Portsmouth, VA
    0 people found this review helpful!
    I never got a quote. I asked for a quote online and gave them information to generate it. I started getting phone calls and emails from them every hour or so but none with any information. I finally called them back and learned that they wanted even more information to give me some basic numbers. Since I’m still under contract with another company I asked them to take me off their calling and email lists for now.
    Read More
  41. User Score
    6
    May 16th, 2018 Herndon, VA
    0 people found this review helpful!
    the devices are old fashioned and sales team is very aggressive
    Read More
  42. User Score
    0
    May 10th, 2018 Detroit, MI
    1 people found this review helpful!
    Go elsewhere. The technology they use is extremely outdated. The camera’s are big and bulky and look like something that should be on a liquor store in a rough area of town, not on a nice home in a nice neighborhood. The self installation is fine, if you’re an electrician OR you don’t get cameras. The Sales Team has a “don’t ask don’t tell” way of doing business. Lastly, the pricing is higher than most other reputable companies that actually install it for you! With all the security companies out there, I see ZERO reason to choose protect America. Go elsewhere for better client service, better technology, less hassle and
    Read More
  43. User Score
    0
    May 9th, 2018 Campbell, CA
    1 people found this review helpful!
    They are the worst experience I have had as a consumer hands down. They offer a poor product and are not flexible at all in terms of consumer complaints. They were happy to take my money but when I was unhappy with the product itself and the service, there was ‘nothing they can do’. When I finally was able to cancel my contract, they claim I didn’t follow all the steps necessary to cancel and thus kept charging me for months when I was not receiving the service. They call several times a week still – even after I spoke with them to tell them I will not be paying them anything and they can stop calling. Harassment at its best!

    They are the absolute worst. Stay far, far away from these scam artists. Plenty of other better options out there.

    Read More
  44. User Score
    0
    May 8th, 2018 Fort Lauderdale, FL
    3 people found this review helpful!
    I was duped into buying this service and now stuck with it for 3 years. The sensors keeps falling off triggering the alarm. One time I was out of the country when this happened and the cops were dispatched to my house. When I complained about this they suggested I buy more sensors from them! I have stopped using this after a few months and cant wait to get done with the stupid contract.
    Read More
  45. User Score
    10
    May 1st, 2018 Lincoln, CA
    1 people found this review helpful!
    Very Helpful and worked within my budget.
    Read More
  46. User Score
    2
    May 1st, 2018 Thousand Oaks, CA
    2 people found this review helpful!
    Never followed thru with the info. they promised
    Read More
  47. User Score
    2
    May 1st, 2018 Denton, TX
    3 people found this review helpful!
    They call and hang up before I can get to the phone. I went with another company that would leave a message so I could call back.
    Read More
  48. User Score
    4
    May 1st, 2018 Rockford, IL
    1 people found this review helpful!
    Monthly cost not in budget and 3 yr contractct
    Read More
  49. User Score
    10
    May 1st, 2018 Caldwell, ID
    2 people found this review helpful!
    Easy to use, no upfront cost. Explained all very well!
    Read More
  50. User Score
    2
    May 1st, 2018 Forest Lake, MN
    2 people found this review helpful!
    They called multiple times a day, several days. They never sent an email which is best way to get ahold of me
    Read More

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Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,314

Overall Score

Based on ranking criteria
9.0 /10
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,314

Overall Score

Based on ranking criteria
9.0 /10