Best Home Security Companys

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#1
ProtectAmerica-Logo

Protect America Reviews

Free equipment $0 in up-front costs

Our Score
9.0
User Score
7.9
Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,261

Overall Score

Based on ranking criteria
9.0 /10

This Review is maintained by Chase Sagum

Review Last Updated: July 11, 2018

Most Helpful Reviews

  1. User Score
    10
    Kristen
    June 30th, 2017 Tampa, FL
    I'm AMAZED by this company! I had been with ADT for 13 years! ADT wouldn't help me with their equipment, so I researched other companies. I found Protect America and I'm so happy that I switched! We had NO out of pocket expense! I'm now paying less for wireless than I was with ADT for a landline connection! My husband was able to install with no problem. This company treats you the way companies should treat someone! Derek explained everything to me, helped me figure out what I needed, without trying to upsale me and was super helpful! I would recommend this company to anyone and everyone!Read More
  2. User Score
    10
    David L Dunham
    April 7th, 2017 Laconia, NH
    This system was acquired to replace my 3-year old ADT system. Much more robust, the monthly fee is considerably lower and does not increase like ADT has done, and the sensors are pre-loaded so installation is a charm. The APP for iPad, IPhone or Android is very easy to load and use. Beats the crap out of using those small hand FOBs (but they are included also).Read More

The Good

  • No Upfront Equipment Costs
  • Monthly Fees as Low as $19.99
  • Lifetime Equipment Warranty
  • New Simon XTi Control Panel & Home Automation Options
  • Live and Recorded Video Monitoring
  • 24/7 Landline, Cellular, and Broadband Monitoring

Protect America is one of the most affordable home security companies in the industry. While other companies will charge anywhere from $99 to over $400 in upfront costs, Protect America currently charges $0 in upfront fees. Protect America offers five different home security packages ranging from a locked-in rate at an average of $43.99 per month which is significantly cheaper than competing home security companies. Each package comes with a free lifetime warranty, meaning Protect America will ship replacement parts for all defective equipment at no charge for as long as you are a customer. Once you sign a contract with Protect America, your rate is locked in. They will not raise your monthly monitoring fees as long as you are under contract.

Despite Protect America’s affordability, the company sacrifices nothing in terms of quality. Protect America now offers the new Simon XTi, a modern, sleek, and innovative control panel which integrates seamlessly with your smartphone through the Protect America mobile app. In addition to a wide array of home security features (including motion detector, night vision cameras, door window sensors, glass break sensors and more), the company offers a number of home automation solutions to help you control your security system remotely. Protect America’s SMART Connect mobile app controls door locks, lighting, and appliances, arms/disarms your entire security system, and streams or records live footage from up to two of your security cameras simultaneously. Protect America offers flexible monitoring options for nearly every budget. Home security monitoring can be conducted via landline (least expensive), broadband, and cellular communication. Few home security companies provide all three monitoring services.

Protect America comes highly recommended by its customers. Customers who left reviews on our site have been boasting about Protect America’s customer service. They also note that Protect America’s do-it-yourself security systems, which are shipped right to your door, are very easy to install. Protect America has simplified the self-installation process with 24/7 support and a collection of online video tutorials. Their lifetime warranty on equipment helps give peace of mind both when installing the system and using it knowing that if something breaks or no longer functions properly, Protect America will replace it free of charge. Protect America serves customers in all 50 states, which is somewhat rare in the home security industry. Many of its competitors have a much more limited national reach.

The Bad

  • Lengthy 36-Month Contract
  • Cancellation Policy
  • Video Streaming Not Available with the Landline Monitoring Service

One thing that we did not like about Protect America is its 36-month contract and its cancellation policy. Other home security companies offer their home security services with much shorter contracts or no contracts at all. And if it so happens that you decide to cancel Protect America’s service, you will be required to pay 100% of the remaining balance of your contract. Other home security companies may only require you to pay a percentage of the remaining balance (some as low as 20%). Paying the full balance can end up costing you hundreds of dollars if you haven’t been on the contract very long..

New customers have 30 days from the date their package was shipped to return their equipment without being bound to the 36-month contract. And while live and recorded video streaming is available on Protect America’s broadband and cellular monitoring services, it is not available with landline monitoring, meaning customers will need to pay extra for this important security feature.

Customers don’t like the 36-month contract either and have reported several issues revolving around the contract. Other customers complained that Protect America’s equipment was not functioning properly, specifically window sensors and door sensors triggering false alarms.

The Bottom Line

Based on our research, you likely won’t find a more affordable home security company than Protect America. It is a solid home security company with packages starting at only $19.99 per month with no upfront or installation costs. Protect America’s lifetime equipment warranty is a special feature that few other home security companies can match. It should be noted, however, if you are looking to hire a company to professionally install your home security system then Protect America is not for you. Protect America’s 36-month contract and cancellation policy may deter you from purchasing its service, but given the high volume of positive user reviews praising Protect America’s customer service, it’s easy to understand why most of Protect America’s customers renew their contracts more than once. Protect America is a great choice for those looking to customize their home security system solution. Protect America is a good self-install alarm system option. It comes with both the most equipment and the least amount of upfront costs.

See below to read Protect America reviews from consumers.

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2,261 Protect America Reviews

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  1. User Score
    10
    July 2nd, 2018 Loma Linda, CA
    0 people found this review helpful!
    good price and good service. Whenever I need them, they are up and they are ready to help me.
    Read More
  2. User Score
    10
    July 2nd, 2018 Cuttingsville, VT
    0 people found this review helpful!
    They were very helpful in helping to get the the sensors installed. This is one of the better companies with wireless service in terms of prices.
    Read More
  3. User Score
    8
    July 2nd, 2018 Woodford, WI
    1 people found this review helpful!
    My sensors, the stuff that you stick the equipment to, is coming to loose already and I just put them in April.
    Read More
  4. User Score
    10
    July 2nd, 2018 Reader, WV
    0 people found this review helpful!
    This is very affordable. I haven’t had any problems with the company or the product, so I think that’s a big plus for me. It’s easy to use and self explanatory.’
    Read More
  5. User Score
    8
    July 2nd, 2018 Kokomo, IN
    1 people found this review helpful!
    Protect America fits my budget. There is one thing I don’t like – that it takes 45 seconds after we leave the house for the alarm to go on. I don’t like that because somebody could still break in in those 45 seconds before we could get notified that someone is in.
    Read More
  6. User Score
    10
    July 2nd, 2018 Maquoketa, IA
    0 people found this review helpful!
    I’ve never had an issue that wasn’t you know perfectly resolved. They have a quality product. I thought the prices were very best for the product that they offer.
    Read More
  7. User Score
    4
    July 2nd, 2018 El Paso, TX
    0 people found this review helpful!
    I think they’re very difficult to get a hold of. I spoke to multiple people and I’ve done their online chat and had to have feedback from multiple people.Their support staff is not very knowledgeable. The system does what it’s suppose to but there are limited options on our home channel. I wish there were ways to turn it down or up to change the volume or mute it temporarily.
    Read More
  8. User Score
    10
    July 2nd, 2018 Bicknell, UT
    0 people found this review helpful!
    The pricing was good and the support staff was excellent. The security equipment is easy to work, convenient and interactive. Everything promised was delivered on time and every person I spoke to followed through.
    Read More
  9. User Score
    10
    July 2nd, 2018 Bowie, MD
    0 people found this review helpful!
    The equipment is easy to install and you can do it yourself. It takes the hassle out of having to schedule someone to come in and do it for you. Customer service is very quick to respond and they’re helpful. Not only are your calls answered promptly but if you need assistance they have an online chat where they respond quickly to you as well.
    Read More
  10. User Score
    4
    July 2nd, 2018
    2 people found this review helpful!
    It is not dependable, sensors don’t work half the time, too hard to operate, not enough reference for use
    Read More
  11. User Score
    10
    July 2nd, 2018
    0 people found this review helpful!
    Good product, easy to install, great customer support
    Read More
  12. User Score
    10
    July 2nd, 2018
    0 people found this review helpful!
    Superior customer service and product provide overall complete experience.
    Read More
  13. User Score
    0
    July 1st, 2018
    0 people found this review helpful!
    Cancel my account yet i keep getting charge my only option is to cancel my bank account my contract was over months ago.
    Read More
  14. User Score
    1
    June 26th, 2018
    3 people found this review helpful!
    Was told by representative that my Mother’s account would end if she goes into nursing home. My Mother is 85 years old and this company is trying to make her pay for a contract that as power of attorney I helped her open. Now that she is no longer in home she must pay for a service she is not getting. What a SHAME. This company would take advantage of the elderly. I will be spreading the word. So SAD. I guess it will end up in court. Good luck in getting a Judge to make a elderly woman who is in 24 hour care to pay for something she is not using.
    Read More
  15. User Score
    0
    June 25th, 2018
    5 people found this review helpful!
    This system is awful! I had to hire an electrician to put in system they said it was wireless! We spent days on in setting it up! And now to be able to see anything on your screen it’s absolutely ridiculous, someone could steal me blind before the stupid pictures load! I should have gone to Lowe’s and bought me a system and could have saved tons of money. Do not buy this crap!
    Read More
  16. User Score
    0
    June 22nd, 2018
    0 people found this review helpful!
    There is a reason they lock you into a four year contract. They are horrible. You would think they would try harder as a dying industry. Go to Home Depot and install your own system. Could not be a worse company.
    Read More
  17. User Score
    8
    June 20th, 2018 Brownsburg, IN
    0 people found this review helpful!
    I haven’t had any issues at this point, they seem to follow up and everything’s fine.
    Read More
  18. User Score
    10
    June 20th, 2018 Normangee, TX
    0 people found this review helpful!
    It’s easy to install, and they were very helpful in getting us set-up and getting the system in order.
    Read More
  19. User Score
    10
    June 20th, 2018 Oklahoma City, OK
    0 people found this review helpful!
    They helped me get it installed. I don’t see anything wrong with the equipment and I’m satisfied so far.
    Read More
  20. User Score
    8
    June 20th, 2018 The Colony, TX
    0 people found this review helpful!
    They’re very informative, I’ve only ever had one issue with their product which was the material that sticks the sensors to the walls.
    Read More

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Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,261

Overall Score

Based on ranking criteria
9.0 /10
Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,261

Overall Score

Based on ranking criteria
9.0 /10