Best Home Security Companys

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#1
ProtectAmerica-Logo

Protect America

Free equipment, Including camera and $0 in up-front costs

Our Score
9.0
User Score
8.0

Or By Phone:   1-(855) 816-3795

Our Score
9.0
User Score
8.0
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,167

This Review is maintained by Chase Sagum

Review Last Updated: May 22, 2018

Company Awards / Certifications

  • #1 Choice Overall Besty Award 2014
  • #1 Choice Overall Besty Award 2013
  • Ranked 13th in Top 100 Home Security Companies in SDM Magazine 2012
  • Consumers Digest Best Buy 2012
  • Consumers Digest Best Buy 2011
  • Consumers Digest Best Buy 2010
  • Consumers Digest Best Buy 2009
  • Consumers Digest Best Buy 2008
Protect America has provided some of the most affordable DIY home security systems to over 500,000 families since its founding in 1992 in Austin, Texas. Something that we like about Protect America is that it provides free equipment (control panel, motion sensors, yard signs, window stickers and door sensors) and requires zero upfront costs to get started. Another plus with Protect America is its number of different package options. It has a wide variety of both equipment options and monitoring solutions. Because of the variety, you're essentially guaranteed to find a package that works for you and your home security needs. One drawback you might face with Protect America is its 36-month contract; however, due to Protect America’s excellent customer service, the average customer stays with Protect America for over eight years.

The Good

  • No Upfront Equipment Costs
  • Monthly Fees as Low as $19.99
  • Lifetime Equipment Warranty
  • New Simon XTi Control Panel & Home Automation Options
  • Live and Recorded Video Monitoring
  • 24/7 Landline, Cellular, and Broadband Monitoring
  • Free Security Camera w/ Purchase of any Package (Cellular or Broadband Only)

Protect America is one of the most affordable home security companies in the industry. While other companies will charge anywhere from $99 to over $400 in upfront costs, Protect America currently charges $0 in upfront fees. Protect America offers five different home security packages ranging from a locked-in rate at an average of $43.99 per month which is significantly cheaper than competing home security companies. Each package comes with a free lifetime warranty, meaning Protect America will ship replacement parts for all defective equipment at no charge for as long as you are a customer. Once you sign a contract with Protect America, your rate is locked in. They will not raise your monthly monitoring fees as long as you are under contract.

Despite Protect America’s affordability, the company sacrifices nothing in terms of quality. Protect America now offers the new Simon XTi, a modern, sleek, and innovative control panel which integrates seamlessly with your smartphone through the Protect America mobile app. In addition to a wide array of home security features (including motion detector, night vision cameras, door window sensors, glass break sensors and more), the company offers a number of home automation solutions to help you control your security system remotely. Protect America’s SMART Connect mobile app controls door locks, lighting, and appliances, arms/disarms your entire security system, and streams or records live footage from up to two of your security cameras simultaneously. Protect America offers flexible monitoring options for nearly every budget. Home security monitoring can be conducted via landline (least expensive), broadband, and cellular communication. Few home security companies provide all three monitoring services.

Protect America comes highly recommended by its customers. Customers who left reviews on our site have been boasting about Protect America’s customer service. They also note that Protect America’s do-it-yourself security systems, which are shipped right to your door, are very easy to install. Protect America has simplified the self-installation process with 24/7 support and a collection of online video tutorials. Their lifetime warranty on equipment helps give peace of mind both when installing the system and using it knowing that if something breaks or no longer functions properly, Protect America will replace it free of charge. Protect America serves customers in all 50 states, which is somewhat rare in the home security industry. Many of its competitors have a much more limited national reach.

The Bad

  • Lengthy 36-Month Contract
  • Cancellation Policy
  • Video Streaming Not Available with the Landline Monitoring Service

One thing that we did not like about Protect America is its 36-month contract and its cancellation policy. Other home security companies offer their home security services with much shorter contracts or no contracts at all. And if it so happens that you decide to cancel Protect America’s service, you will be required to pay 100% of the remaining balance of your contract. Other home security companies may only require you to pay a percentage of the remaining balance (some as low as 20%). Paying the full balance can end up costing you hundreds of dollars if you haven’t been on the contract very long..

New customers have 30 days from the date their package was shipped to return their equipment without being bound to the 36-month contract. And while live and recorded video streaming is available on Protect America’s broadband and cellular monitoring services, it is not available with landline monitoring, meaning customers will need to pay extra for this important security feature.

Customers don’t like the 36-month contract either and have reported several issues revolving around the contract. Other customers complained that Protect America’s equipment was not functioning properly, specifically window sensors and door sensors triggering false alarms.

The Bottom Line

Based on our research, you likely won’t find a more affordable home security company than Protect America. It is a solid home security company with packages starting at only $19.99 per month with no upfront or installation costs. Protect America’s lifetime equipment warranty is a special feature that few other home security companies can match. It should be noted, however, if you are looking to hire a company to professionally install your home security system then Protect America is not for you. Protect America’s 36-month contract and cancellation policy may deter you from purchasing its service, but given the high volume of positive user reviews praising Protect America’s customer service, it’s easy to understand why most of Protect America’s customers renew their contracts more than once. Protect America is a great choice for those looking to customize their home security system solution. Protect America is a good self-install alarm system option. It comes with both the most equipment and the least amount of upfront costs.

See below to read Protect America reviews from consumers.

Section 1

Customer may cancel this Agreement by returning the Equipment within fourteen (14) days of the initial shipment date from PAI to Customer. The return package must be postmarked within 14 days of the original shipment date and returned postage paid to Protect America, Inc., 3800 Quick Hill Road, Building 1-100, Austin, Texas 78728. This Agreement will not be cancelled until the returned equipment is received at Protect America, Inc. Customer shall be required to provide proof of delivery if requested. A $79.00 restocking fee, debited from Customer’s account submitted as part of this Agreement, shall be assessed on all returns.

Why it’s important

You have 14 days to cancel the agreement.  The equipment package must be postmarked within 14 days of the original shipment date.  Also, there will be a $79 restocking fee.

Section 5

Assignees / Contractors. PAI shall have the right to assign this Agreement to any other person, firm, corporation or entity without notice to Customer and shall have the further right to subcontract any monitoring service or other services which it may perform. Customer acknowledges this Agreement, and particularly those paragraphs relating to PAI’s maximum liability, third party indemnification and warranty limitations, inure to the benefit of and are applicable to any assignees or subcontractors (including Monitoring Facility and Collection Agency) with the same force and effect as they bind Customer to PAI. Customer may not assign Customer’s rights under this Agreement without PAI’s written consent.

Why it’s important

Protect America can give a contractual agreement to any other corporation or third party without noticing the customer.  If the agreement is given to another entity it still has the same force and effect that it would have with Protect America.

Section 6

Limitation of Liability. CUSTOMER UNDERSTANDS THAT PAI IS NOT AN INSURER OF THE SAFETY OF CUSTOMER OR ANY PROPERTY. CUSTOMER AGREES TO OBTAIN, AT CUSTOMER’S SOLE COST AND EXPENSE, ANY INSURANCE COVERAGE CUSTOMER DESIRES TO HAVE TO INSURE AGAINST PERSONAL INJURY, PROPERTY LOSS OR DAMAGES AT THE PREMISES WHERE THE EQUIPMENT IS LOCATED. PAI SHALL NOT BE LIABLE FOR LOSS OR DAMAGE, RISK, INJURY, DEATH OR EFFECTS OF ANY HAZARD OR EVENT, PROPERTY LOSS OR DAMAGE DUE DIRECTLY OR INDIRECTLY TO ANY FAILURE TO DETECT OR AVERT AN OCCURRENCE OF AN EVENT THAT THE SERVICE IS DESIGNED TO DETECT OR AVERT.

Why it’s important

Protect America is not an insurer of property or safety of customer and does not provide any guarantee of such.  It is the home owner’s job to obtain insurance and maintain coverage against personal injury, property loss, and damages. 

Section 9.1

If Customer defaults with respect to payment of Monthly Monitoring Fees more than two (2) times in any calendar year, or monthly monitoring fee becomes sixty (60) days past due, then Customer agrees that PAI may terminate service and the remaining applicable balance of the Agreement will be immediately due and payable. PAI may draft Customer’s account for the entire remaining balance, disconnect monitoring with prior notice or require Customer to pay yearly in advance for services. In addition, Customer agrees PAI will have no liability if disconnection occurs due to a past due balance or otherwise.

Why it’s important

If a customer misses at least two monthly payments and becomes sixty days past due, then Protect America can cancel the agreement and requires customers to pay the remaining monitoring balance.  

Section 9.2

PAI may suspend or cancel this Agreement, without notice and without liability or penalty in the event the Monitoring Facility, the communications facilities connecting Customer’s location to the Monitoring Facility, or other equipment are destroyed by fire, catastrophe or by any other means, or are so substantially damaged that it is impractical to continue service; or in the event that PAI is unable to either secure or retain the connections or privileges necessary for the transmission of signals between Customer’s location and the Monitoring Facility and the law enforcement agency or other emergency contacts for any reason or cause whatsoever. PAI assumes no liability for the interruption of the service due to any cause and PAI will not be required to supply the Service to Customer while interruption of the Service for any cause continues and Customer is not entitled to any refund or credit of any charges for such interruption of service.

Why it’s important

If for some reason the connection to the home security system becomes lost or unable to maintain, Protect American can cancel the agreement without liability or penalty.  They are not responsible for any lost connect or interruption of service due to events out of their hands.

The Good

Protect America (PA) offers a basic home automation package that is ran through the home security control panel.  The home automation equipment adds wireless control to everyday household tasks such as turning lights off and on and controlling various appliances, it can even lock and unlock the front door.  All of this equipment is able to function together through Z-Wave technology, which is the most widely recognized standard for home automation.  Also, the system is a self-install product, meaning the home owner can install the new equipment at their convenience.

After a customer purchases a security system and decides to further their remote access by including home automation they can choose to either purchase the pieces separately (which give the home owner full ownership of the equipment) or lease a set of equipment which costs the home owner zero money down (through this option PA maintains the rights to the equipment).  The choice to buy or lease is a nice option which many home security companies do not provide.  With either route the following options are available:

  • keychain remotes
  • appliance module (for controlling non-PA equipment)
  • indoor siren
  • freeze sensor (for monitoring the temperature of the plumbing system)
  • flood sensor
  • door sensors
  • email and text notifications

The Bad

If you choose to go with the basic home automation package for zero money down this package does not include as much equipment as most home automation packages provided by other companies.  For example, in their “free” offer they only include 1 appliance module, 1 indoor siren, 1 freeze sensor, and 1 flood sensor.  For anything else you must pay extra.  Most home automation packages include at least one video camera and a video monitoring system, however, PA customers must pay an extra $199 for the camera and an extra $10 a month for monitoring.

The Bottom Line

Protect America provides a basic home automation package for nothing down, which is a nice extra feature if you already own a home security system through them.  However, if you want extra features such as door control and video monitoring it costs extra and can add up quickly.  We suggest you discuss package options with a Protect America representative to determine if their home automation system is right for you.

Security System Overview

Protect America began offering the Simon XTi which is a better, more modern control panel than the Simon XT which you can see below. You’ll only be able to take advantage of the Simon XTi with a Silver package and above as well as broadband and cellular monitoring.

Simon Xti

Protect America also offers a wireless and easy-to-install system called the Simon XT. Some of the unique upgrades featured in the Simon XT system include: compact design, LCD display, more wireless zones, and an event history log. One key feature that is important to note is the built in voice dialer. When certain system events occur, like triggered sensors, the alarm will call any phone you choose to alert you with a voice message. Here’s what you get with the Protect America Gold Security Package (free*):

  • 100% wireless system.  Easy to install with no drilling required
  • Simon XT control panel
  • 12 door/window sensors
  • 1 motion detector
  • 3 security stickers
  • 1 security yard sign
  • Owner’s manual
  • Free exclusive interactive monitoring app for smartphones
  • 100% Lifetime warranty on every piece of your system

The Simon XT:

The Simon XT should be placed where it is easily accessible. The Simon XT allows users to call for help (emergency responders), arm/disarm your system, and control the functionality. The Simon XT has the ability to control up to 40 security equipment controls (including sensors and home automation functions). The Simon XT is basically the brain of the Protect America security system, and it allows you to control all features and equipment.

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The Simon XT Touchscreen allows you to voice commands and offers a a substitute for when you cannot check the main control panel.

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Video Surveillance Cameras:

Users will want to place Protect America’s video surveillance cameras in high traffic areas, like by door entries/exists and hallways. Protect America enables users to view the video surveillance through their “Smart Connect App.” Live footage from the camera can be viewed at anytime from anywhere as long as they have WiFi connection. The video is high quality and can be easily accessed.

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Mini Pin Pad/Talking Wireless Keypad:

The Mini Pin Pad is not necessary, but it does add a level of security in the event of an emergency. These pin pads allow you to call for help and alert the authorities/responders. These pin pads also allow home owners to alarm and disarm the security system by typing in a personalized code. The pin pad allows for additional convenience and ensure the security system is armed when it needs to be.

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The talking wireless keypad has the same functions as the mini pin pad, meaning it can arm, disarm, and send emergency signals to the authorities. It allows you to communicate and can mounted on your wall.

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Sensors:

Protect America offers several different types of sensors. They have the door and window sensors which detect whenever the door or window is opened. The Protect America door and window sensors are wireless micro sensors which means they do not have to be plugged into your wall and are hidden out of the way. It is advised that customers place a sensor on every door and window for optimum security.

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Protect America also has a garage door sensor. There can be several thousands of dollars stored in garages, which means it is critically important to protect it. Keep your cars, bikes, tools, and other items stored in your garage safe by installing a garage door sensor. These sensors are mounted on the inside of your garage door.

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There is also the option to install motion detectors. These motion detectors are easy to install, and they detect both heath and movement within a 25 foot range in a 90 degree arc. They can be installed in the corners of rooms, and it is recommended to put these in high traffic areas in your home.

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Lastly there is the Glass Break Sensor that is to be mounted in an open space near windows or glass doors that you would like to secure.

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Protect America offers some of the latest and most advanced technology on the market. Since Protect America allows their customers to customize their home security system to fit their home, it provides a high level of security that ensures your home and family’s safety. For a low monthly monitoring fee, Protect America’s security system will secure your home’s vulnerabilities.

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2,167 Protect America Reviews

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    Sort By:

  1. User Score
    8
    April 9th, 2018 Houston, TX
    0 people found this review helpful!
    I dont love the clunky motion detectors
    Read More
  2. User Score
    8
    April 9th, 2018 Richmond, VA
    1 people found this review helpful!
    Would have selected Protect America but unfortunately they were no able to take over my existing “GO CONTROL” system
    Read More
  3. User Score
    4
    April 9th, 2018 Cedar Falls, IA
    0 people found this review helpful!
    I was called back after 2 phone calls with sales agent. In our last call, I told him I wasnt making a decision at this time. He called me back a few days later and didnt have any notes of our prior conversations.
    Read More
  4. User Score
    10
    April 9th, 2018 Fuquay Varina, NC
    0 people found this review helpful!
    Great price, exactly what I needed and everything was installed perfectly
    Read More
  5. User Score
    6
    April 9th, 2018 St Paul, MN
    0 people found this review helpful!
    monthly charges too costly for my budget.
    Read More
  6. User Score
    2
    April 9th, 2018 Carson, CA
    0 people found this review helpful!
    Was supposed to be emailed info. on company, but never received
    Read More
  7. User Score
    6
    April 9th, 2018 Mason, OH
    0 people found this review helpful!
    Constant badgering. I was called 12 times in 4 days, but when i told this to a sales rep, he stated that his organization only called 3 times. I was working with Brianna, and she was great, but this dude really angered me when he called me a liar. Because of him, Brianna lost a sale.
    Read More
  8. User Score
    10
    April 9th, 2018 Caledonia, MS
    0 people found this review helpful!
    I havent had any problems with Protect America. Equipment was easy to install and customer service talked me through the setup.
    Read More
  9. User Score
    6
    April 9th, 2018 Riverside, CA
    0 people found this review helpful!
    They charge higher than most major companies
    Read More
  10. User Score
    2
    April 9th, 2018 Fairport, NY
    0 people found this review helpful!
    I sent an email asking for a quote. All they do is call my cell phone constantly and never leave a message, and have never responded to my email even though they ask permission to do that, along with text.
    Read More
  11. User Score
    2
    April 9th, 2018 Hinsdale, MT
    0 people found this review helpful!
    never emailed me back just said they tryed to call
    Read More
  12. User Score
    0
    April 9th, 2018 Elmwood Park, NJ
    0 people found this review helpful!
    They are completely rigid to their contract. I would never lock myself into something like this again. We sold our house after 2 years of having the system (of the 3 year contract w/ Protect America) and the new buyers had said they would set up the service but never did. They offer no buyout clause, but just want you to continue the monitoring. We were getting calls from the company for alarms at a house that we no longer owned or lived in, so we had to stop the monitoring, but they still want to charge the monthly fee. I inquired about a buyout, or something of the like, as they were no longer providing a service, but they declined. I was told by their customer service that ADT offers a buyout clause, but they do not. When I called to just pay off the remaining balance to end the contract, they pushed back on even that, saying I could only cancel 90 days before the end of the contract. I just think that this is awful customer service, and I would never, ever, recommend someone going with them. They lock customers into a rigid contract, and I find them to be purposefully misleading and they aren’t forthcoming with information.
    Read More
  13. User Score
    1
    April 3rd, 2018
    3 people found this review helpful!
    Nothing but thieves. I called after my 3 years was up to cancel. Takes forever to get a person. The first person said we will get you taken care of. Call apparently dropped after i explain why i am cancelling. They understood said no problem. I never heard from them again. 4 months later i look through accounts and see they had been charging me the whole time. Furious!!!!. Do not use!!!
    Read More
  14. User Score
    4
    April 3rd, 2018 Brentwood, NY
    0 people found this review helpful!
    Good: low upfront costs

    Bad: panel is huge, looks ancient. The camera doesn’t rotate. The panel must pick up cell service so not all locations in house will work. In order for my panel to work properly, I would have to purchase additional equipment.

    Read More
  15. User Score
    0
    March 20th, 2018
    2 people found this review helpful!
    Do not choose Protect America! Worst customer service I have ever encountered. You are stuck in a 36 month contract if you dont send a certifued letter of cancellation before the 30 days are over. Third rate technology in the quality of their equipment. I repeat do not choose this company to “protect” your home or business!
    Read More
  16. User Score
    0
    March 19th, 2018 Loganville, GA
    6 people found this review helpful!
    This service is some of the cheasiest equipment out there. The motion dectors do not stay in place the fall off the walls and there is no alert letting you know that they Have been moved tampered with or out of place. The indoor camera only begins recording once the home is broken into and the alarm actually goes off there is a delay in response time which is a joke because a thief can remove the camera before the alarm even goes off. Cancelling this service is complicated they transfer you a million times and the department has different operating hours and no weekends. Now I am being held hostage in a contract because I am considered in term all of 1 day. Because the weekends do count.
    Read More
  17. User Score
    3
    March 13th, 2018
    6 people found this review helpful!
    The customer service is poor, at the beginning to lure you into the lengthy contract everything is good. Once you call because issues like a defective control panel in less the a week of installation you are on your own. To get the panel replace you will have to pay for it (did I mention less than a week old). Wait until you call to do your monthly test, if it’s your first time they will snap at you awiynout proper information and when the system fails ask you to call back another department where the person is so condescending like they giving you a favor. Last time I check I’m paying for a service. So if you are willing to go with a lengthy contract and poor customer service skills this is the company for you. I’m stuck for 3 years and can’t wait to be over to finish. Worst experience ever.
    Read More
  18. User Score
    0
    March 5th, 2018 Berlin, CT
    9 people found this review helpful!
    Protect America is a scam. After being a loyal customer for 9 years and requesting cancellation of my service I am being provided nothing but a run around. I’m on a month to month contract and they refuse to cancel. I will be lodging a complaint with my State Attorney Generals Office
    Read More
  19. User Score
    3
    February 22nd, 2018
    10 people found this review helpful!
    Protect America is a SCAM! The service never worked properly, calling the police to our home unnecessarily, every time there was any movement. We believed we cancelled this “contract” over 8 years ago. We learned upon moving that Protect America had been billing our credit card for 8 years (we believed it was a credit card protection service.) Protect America wanted us to pay for the time after we left our home. Protect America didn’t have a correct phone number, email address nor had they communicated with us for 8 years! Yet they renewed the “contract” without our agreement multiple times and without our notice. No services were provided. The company threatened our credit if we did not pay in full. They harassed us on a daily basis. We paid the money under duress and they said we still had to go through a cancellation process. This cancellation required a “subscriber id” number they never provided. Protect America would keep us on the phone, talking to different people for hours, with no resolution. It took months to cancel this so-called contract. BUYERS BEWARE!!!
    Read More
  20. User Score
    0
    February 19th, 2018
    7 people found this review helpful!
    Bought the system with indoor camera. Setup fine stopped working right after setup called support and was told I needed a 5 download speed. Around here it is not going to happen. I was not told this or I would not have bought the system. Goes to show you can’t trust a salesman
    Read More

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Our Score
9.0
User Score
8.0
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,167
Our Score
9.0
User Score
8.0
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,167