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protect-america

Protect America

Free equipment, Including camera and $0 in up-front costs

Our Score
9.0
User Score
8.2

Or By Phone:   1-(844) 946-8378

Our Score
9.0
User Score
8.2
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,057

This Review is maintained by Chase Sagum

Review Last Updated: November 8, 2017

Company Awards / Certifications

  • #1 Choice Overall Besty Award 2014
  • #1 Choice Overall Besty Award 2013
  • Ranked 13th in Top 100 Home Security Companies in SDM Magazine 2012
  • Consumers Digest Best Buy 2012
  • Consumers Digest Best Buy 2011
  • Consumers Digest Best Buy 2010
  • Consumers Digest Best Buy 2009
  • Consumers Digest Best Buy 2008
Protect America has provided one of the most affordable DIY home security solutions to over 500,000 families, and has been in business for over 20 years. Something that we really like about Protect America is its free equipment and zero upfront costs to get started. One drawback you might face with Protect America is its 36-month contract; however, due to Protect America’s excellent customer service the average customer stays with Protect America for over eight years.
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The Good

  • No Upfront Costs
  • Monthly Fees as Low as $19.99
  • Lifetime Equipment Warranty
  • New Simon XTi Control Panel & Home Automation Options
  • Live and Recorded Video Monitoring
  • 24/7 Landline, Cellular, and Broadband Monitoring
  • Free camera w/ purchase of any package (cellular or broadband only)

protect-america-camera
Protect America is one of the most affordable home security companies in the industry. While other companies will charge anywhere from $99 to over $400 in upfront costs, Protect America currently charges $0 in upfront fees. Protect America offers five different home security packages ranging from a locked-in rate at an average of $43.99 per month which is significantly cheaper than competing home security companies. Each package comes with a free lifetime warranty, meaning Protect America will ship replacement parts for all defective equipment at no charge for as long as you are a customer.

Despite Protect America’s affordability, the company sacrifices nothing in terms of quality. Protect America now offers the new Simon XTi, a modern, sleek, and innovative control panel which integrates seamlessly with your smart phone. In addition to a wide array of home security features (including motion detectors, night vision cameras, door and window sensors, and more), the company offers a number of home automation solutions to help you control your security system remotely. Protect America’s SMART Connect mobile app controls door locks, lighting, and appliances, arms/disarms your entire security system, and streams or records live footage from up up to two of your security cameras simultaneously. Protect America offers flexible monitoring options for nearly every budget. Home security monitoring can be conducted via landline (least expensive), broadband, and cellular communication. Few home security companies provide all three monitoring channels

Protect America comes highly recommended by its customers. Customers who left reviews on our site have been boasting about Protect America’s customer service. They also note that Protect America’s do-it-yourself system, which is shipped right to your door, is very easy to install. Protect America has simplified the self-installation process with 24/7 support and a collection of online video tutorials. Protect America serves customers in all 50 states, while many of its competitors have a much more limited national reach.

The Bad

  • Lengthy 36-Month Contract
  • Cancellation Policy
  • Video Streaming Not Available on Landline Monitoring

One thing that we didn’t like about Protect America is its 36-month contract and its cancellation policy. Other home security companies offer their services with much shorter contracts or no contracts at all. And if it so happens that you cancel Protect America’s service, you will be required to pay 100% of the remaining balance of your contract. Other home security companies only require you to pay a percentage of the remaining balance (some as low as 20%). Paying the full balance can end up costing you hundreds of dollars if you haven’t been on the contract very long.

New customers have 30 days from the date their package was shipped to return their equipment without being bound to the 36-month contract. And while live and recorded video streaming is available on Protect America’s broadband and cellular monitoring options, it is not available with landline monitoring, meaning customers will need to pay extra for this important feature.

Customers don’t like the 36-month contract either, and have reported several issues revolving around the contract. Other customers complained that Protect America’s equipment was not functioning properly, specifically sensors triggering false alarms.

The Bottom Line

Based on our research, you likely won’t find a more affordable home security company than Protect America. It is a solid home security company with packages starting at only $19.99 per month and no upfront or installation costs. Protect America’s lifetime equipment warranty is a special feature that few other home security companies can match. But if you are looking to hire a company to professionally install your home security system than Protect America is not for you. Protect America’s 36-month contract and cancellation policy may deter you from purchasing its service, but given the high volume of positive user reviews praising Protect America’s customer service, it’s easy to understand why most of Protect America’s customers renew their contracts more than once. Protect America is a great choice for those looking for the self-install system with both the most equipment, and the least amount of upfront costs.

Section 1

Customer may cancel this Agreement by returning the Equipment within fourteen (14) days of the initial shipment date from PAI to Customer. The return package must be postmarked within 14 days of the original shipment date and returned postage paid to Protect America, Inc., 3800 Quick Hill Road, Building 1-100, Austin, Texas 78728. This Agreement will not be cancelled until the returned equipment is received at Protect America, Inc. Customer shall be required to provide proof of delivery if requested. A $79.00 restocking fee, debited from Customer’s account submitted as part of this Agreement, shall be assessed on all returns.

Why it’s important

You have 14 days to cancel the agreement.  The equipment package must be postmarked within 14 days of the original shipment date.  Also, there will be a $79 restocking fee.

Section 5

Assignees / Contractors. PAI shall have the right to assign this Agreement to any other person, firm, corporation or entity without notice to Customer and shall have the further right to subcontract any monitoring service or other services which it may perform. Customer acknowledges this Agreement, and particularly those paragraphs relating to PAI’s maximum liability, third party indemnification and warranty limitations, inure to the benefit of and are applicable to any assignees or subcontractors (including Monitoring Facility and Collection Agency) with the same force and effect as they bind Customer to PAI. Customer may not assign Customer’s rights under this Agreement without PAI’s written consent.

Why it’s important

Protect America can give a contractual agreement to any other corporation or third party without noticing the customer.  If the agreement is given to another entity it still has the same force and effect that it would have with Protect America.

Section 6

Limitation of Liability. CUSTOMER UNDERSTANDS THAT PAI IS NOT AN INSURER OF THE SAFETY OF CUSTOMER OR ANY PROPERTY. CUSTOMER AGREES TO OBTAIN, AT CUSTOMER’S SOLE COST AND EXPENSE, ANY INSURANCE COVERAGE CUSTOMER DESIRES TO HAVE TO INSURE AGAINST PERSONAL INJURY, PROPERTY LOSS OR DAMAGES AT THE PREMISES WHERE THE EQUIPMENT IS LOCATED. PAI SHALL NOT BE LIABLE FOR LOSS OR DAMAGE, RISK, INJURY, DEATH OR EFFECTS OF ANY HAZARD OR EVENT, PROPERTY LOSS OR DAMAGE DUE DIRECTLY OR INDIRECTLY TO ANY FAILURE TO DETECT OR AVERT AN OCCURRENCE OF AN EVENT THAT THE SERVICE IS DESIGNED TO DETECT OR AVERT.

Why it’s important

Protect America is not an insurer of property or safety of customer and does not provide any guarantee of such.  It is the home owner’s job to obtain insurance and maintain coverage against personal injury, property loss, and damages. 

Section 9.1

If Customer defaults with respect to payment of Monthly Monitoring Fees more than two (2) times in any calendar year, or monthly monitoring fee becomes sixty (60) days past due, then Customer agrees that PAI may terminate service and the remaining applicable balance of the Agreement will be immediately due and payable. PAI may draft Customer’s account for the entire remaining balance, disconnect monitoring with prior notice or require Customer to pay yearly in advance for services. In addition, Customer agrees PAI will have no liability if disconnection occurs due to a past due balance or otherwise.

Why it’s important

If a customer misses at least two monthly payments and becomes sixty days past due, then Protect America can cancel the agreement and requires customers to pay the remaining monitoring balance.  

Section 9.2

PAI may suspend or cancel this Agreement, without notice and without liability or penalty in the event the Monitoring Facility, the communications facilities connecting Customer’s location to the Monitoring Facility, or other equipment are destroyed by fire, catastrophe or by any other means, or are so substantially damaged that it is impractical to continue service; or in the event that PAI is unable to either secure or retain the connections or privileges necessary for the transmission of signals between Customer’s location and the Monitoring Facility and the law enforcement agency or other emergency contacts for any reason or cause whatsoever. PAI assumes no liability for the interruption of the service due to any cause and PAI will not be required to supply the Service to Customer while interruption of the Service for any cause continues and Customer is not entitled to any refund or credit of any charges for such interruption of service.

Why it’s important

If for some reason the connection to the home security system becomes lost or unable to maintain, Protect American can cancel the agreement without liability or penalty.  They are not responsible for any lost connect or interruption of service due to events out of their hands.

The Good

Protect America (PA) offers a basic home automation package that is ran through the home security control panel.  The home automation equipment adds wireless control to everyday household tasks such as turning lights off and on and controlling various appliances, it can even lock and unlock the front door.  All of this equipment is able to function together through Z-Wave technology, which is the most widely recognized standard for home automation.  Also, the system is a self-install product, meaning the home owner can install the new equipment at their convenience.

After a customer purchases a security system and decides to further their remote access by including home automation they can choose to either purchase the pieces separately (which give the home owner full ownership of the equipment) or lease a set of equipment which costs the home owner zero money down (through this option PA maintains the rights to the equipment).  The choice to buy or lease is a nice option which many home security companies do not provide.  With either route the following options are available:

  • keychain remotes
  • appliance module (for controlling non-PA equipment)
  • indoor siren
  • freeze sensor (for monitoring the temperature of the plumbing system)
  • flood sensor
  • door sensors
  • email and text notifications

The Bad

If you choose to go with the basic home automation package for zero money down this package does not include as much equipment as most home automation packages provided by other companies.  For example, in their “free” offer they only include 1 appliance module, 1 indoor siren, 1 freeze sensor, and 1 flood sensor.  For anything else you must pay extra.  Most home automation packages include at least one video camera and a video monitoring system, however, PA customers must pay an extra $199 for the camera and an extra $10 a month for monitoring.

The Bottom Line

Protect America provides a basic home automation package for nothing down, which is a nice extra feature if you already own a home security system through them.  However, if you want extra features such as door control and video monitoring it costs extra and can add up quickly.  We suggest you discuss package options with a Protect America representative to determine if their home automation system is right for you.

Security System Overview

Protect America began offering the Simon XTi which is a better, more modern control panel than the Simon XT which you can see below. You’ll only be able to take advantage of the Simon XTi with a Silver package and above as well as broadband and cellular monitoring.

Simon Xti

Protect America also offers a wireless and easy-to-install system called the Simon XT. Some of the unique upgrades featured in the Simon XT system include: compact design, LCD display, more wireless zones, and an event history log. One key feature that is important to note is the built in voice dialer. When certain system events occur, like triggered sensors, the alarm will call any phone you choose to alert you with a voice message. Here’s what you get with the Protect America Gold Security Package (free*):

  • 100% wireless system.  Easy to install with no drilling required
  • Simon XT control panel
  • 12 door/window sensors
  • 1 motion detector
  • 3 security stickers
  • 1 security yard sign
  • Owner’s manual
  • Free exclusive interactive monitoring app for smartphones
  • 100% Lifetime warranty on every piece of your system

The Simon XT:

The Simon XT should be placed where it is easily accessible. The Simon XT allows users to call for help (emergency responders), arm/disarm your system, and control the functionality. The Simon XT has the ability to control up to 40 security equipment controls (including sensors and home automation functions). The Simon XT is basically the brain of the Protect America security system, and it allows you to control all features and equipment.

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The Simon XT Touchscreen allows you to voice commands and offers a a substitute for when you cannot check the main control panel.

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Video Surveillance Cameras:

Users will want to place Protect America’s video surveillance cameras in high traffic areas, like by door entries/exists and hallways. Protect America enables users to view the video surveillance through their “Smart Connect App.” Live footage from the camera can be viewed at anytime from anywhere as long as they have WiFi connection. The video is high quality and can be easily accessed.

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Mini Pin Pad/Talking Wireless Keypad:

The Mini Pin Pad is not necessary, but it does add a level of security in the event of an emergency. These pin pads allow you to call for help and alert the authorities/responders. These pin pads also allow home owners to alarm and disarm the security system by typing in a personalized code. The pin pad allows for additional convenience and ensure the security system is armed when it needs to be.

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The talking wireless keypad has the same functions as the mini pin pad, meaning it can arm, disarm, and send emergency signals to the authorities. It allows you to communicate and can mounted on your wall.

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Sensors:

Protect America offers several different types of sensors. They have the door and window sensors which detect whenever the door or window is opened. The Protect America door and window sensors are wireless micro sensors which means they do not have to be plugged into your wall and are hidden out of the way. It is advised that customers place a sensor on every door and window for optimum security.

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Protect America also has a garage door sensor. There can be several thousands of dollars stored in garages, which means it is critically important to protect it. Keep your cars, bikes, tools, and other items stored in your garage safe by installing a garage door sensor. These sensors are mounted on the inside of your garage door.

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There is also the option to install motion detectors. These motion detectors are easy to install, and they detect both heath and movement within a 25 foot range in a 90 degree arc. They can be installed in the corners of rooms, and it is recommended to put these in high traffic areas in your home.

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Lastly there is the Glass Break Sensor that is to be mounted in an open space near windows or glass doors that you would like to secure.

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Protect America offers some of the latest and most advanced technology on the market. Since Protect America allows their customers to customize their home security system to fit their home, it provides a high level of security that ensures your home and family’s safety. For a low monthly monitoring fee, Protect America’s security system will secure your home’s vulnerabilities.

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2,057 Protect America Reviews

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  1. User Score
    0
    July 23rd, 2017 Glendale, AZ
    14 people found this review helpful!
    After cancelling our service 6 month earlier, we were forced to finish our contract w/c will end in 6 months. We agreed to finish our contract which we did but we were not aware that we were suppose to call them again to cancel after 6 months & write them a letter at the end of our contract to cancel. So since we were not aware, we were still being billed up to now ( from April-July 2017) & they only called us a month ago to inform us that they haven’t received our payment. We enrolled in auto pay. But since after March 2017, they haven’t received our payment because my husband changed his debit card ( last one got lost), So now they keep billing us even though we already cancelled in Oct. 2016 & they are not providing us any service since we have another alarm company since Oct 2016.
    Recently, they called us to pay our balance $167.00. Why do we need to pay for a SERVICE THAT IS NOT EVEN PROVIDED FOR US. We understand the part that we need to finish our contract, but to auto renew our contract for a service that is not even there, IS A SCAM!
    Read More
  2. User Score
    1
    July 22nd, 2017
    9 people found this review helpful!
    The system keeps alerting me about the Windows…there is no one here but me, they keep trouble shooting and that doesn’t help at all. I can’t alarm the system with the error messages going on because it alerts the police. Since I travel a lot they have come out for false alarms and to no avail, if they come out once more, I will be charged $1,500 and I’m locked into a contract. Their only option is to get motion detectors and because I have small children that may need to go to the restroom at night, don’t arm it at night just arm it if I’m away from the home. But the customer service is great!!!
    Read More
  3. User Score
    9
    July 20th, 2017
    4 people found this review helpful!
    Amber did a great job reviewing my contract and helpping me with my account..good service!!
    Read More
  4. User Score
    1
    July 20th, 2017 Eagle, ID
    18 people found this review helpful!
    I have never reviewed a company before, I must admit in the beginning they were great until I request to cancel my service due to moving out of Calif. to Idaho. I hit a stone wall, did not matter if I no longer need the service, I was told to bad you are on the hook for the reminded of the contract in this case 13 months at 49.99 per month. Currently residing in an assisted living arrangement. No need for the system. But alas and alack I still have to pay the monthly charge even though I am unable to use the service. IF YOU ARE CONSIDERING THIS COMPANY CONSIDER THE 3 YEAR CONTRACT AND NO POSSIBILITY OF ESCAPE.
    Shame on me for not understanding this policy upfront. Shame on them for the ridged policy in the first place.
    Read More
  5. User Score
    10
    July 19th, 2017 Edwardsville, IL
    3 people found this review helpful!
    Great help. Chat worked great and the support was spot on.
    Read More
  6. User Score
    10
    July 19th, 2017
    2 people found this review helpful!
    these people are the best great service and also there always there when you need them i love them
    Read More
  7. User Score
    10
    July 19th, 2017
    2 people found this review helpful!
    Everyone I have talked too is great. Dana and Amber helped me renew and upgrade my home security. Love it
    Read More
  8. User Score
    3
    July 19th, 2017
    15 people found this review helpful!
    I Went Bankrupt. Could not afford the 3 yr. Contract they mislead me into signing, can barely afford to keep my home going and food on the table. After 6 months of telling them I can’t pay, I decided to stop payment on my automatic withdrawals, that is the only recourse I have. But they won’t let me even sign into my account so I can change that. They are crooks, they will have to sue me, what’s one more debtor at this point?? I can’t understand how they can have any sort of decent rating like you have posted after 97% of people are complaining on negatives about the trickery of this company. It is a BAD, HATEFUL, DECEITFUL COMPANY TO DO BUSINESS WITH. DON’T BE TEMPTED BY THEM, YOU WILL REGRET IT.
    Read More
  9. User Score
    10
    July 17th, 2017 Las Vegas, NV
    3 people found this review helpful!
    Tori was quick and helpful. Got everything resolved I needed. I love the chat feature. One issue with the system: from the home page, if you select chat, it tells you you have to fill in a field (who do you want to chat with), but there is no dropdown menu or blank field entry possibilities. Just FYI. Thanks! -Cameron
    Read More
  10. User Score
    10
    July 16th, 2017
    4 people found this review helpful!
    Quick help on Amazon Echo integration.
    Read More
  11. User Score
    10
    July 16th, 2017
    5 people found this review helpful!
    Asked for prices and features of cameras. I had Amber on the chat and she/he was very helpful and knowledgeable. Thanks Amber!
    Read More
  12. User Score
    10
    July 16th, 2017
    2 people found this review helpful!
    Victoria B was my agent today and she took extreme care to understand our issues with our system that has us planning on leaving when our contact is fulfilled. She offered solutions and even more so, made me feel validated and understood. She is truly an asset to your team.
    Read More
  13. User Score
    10
    July 15th, 2017
    2 people found this review helpful!
    Quick response and took care of my problem right away.
    Like this chat feature!
    Read More
  14. User Score
    0
    July 14th, 2017
    6 people found this review helpful!
    Don’t use this company! This company lacks all compassion for it’s customer and made the cancellation of service a process of unreasonable steps. I really tried to understand 2 years ago when I was stuck in a contract with them why I had to finish my contract. I have not used the alarm in 2 years. I called them over a year ago when I was unemployed to explain my situation and all they could do was reduce my burden by 2 months of free service and then I had to continue paying on a product I could not use or afford to be using. I tried to install the product in my new home and when the box was having trouble communicating they tried to get me to purchase a new box because of the age of mine…what? I declined as I was just trying to use the product I was paying for. I haven’t used it once. Now finally my contract is up and I am being told when I called 5 days after the end of my contract period I will have to pay for all of July and August. They are going to soak me for another $110 when I have already been paying for 2 years on a product they wouldn’t negotiate any kind of buy back. I guess they are getting that 2 months free back out of me so thanks for nothing. I still have not completed cancellation as I have to reply to an email that requires my login info. The site is not recognizing my login info because customer service said it expired…what? So I wait 2 to 3 more business days for someone to get a code to login to the site to me. I can’t wait till they tell me it took too long and they want more money from me. That is about the only expectation I have of this company…they want my money.
    Read More
  15. User Score
    9
    July 13th, 2017 Chicago, IL
    2 people found this review helpful!
    Gloria was great help and answered my questions and assisted with the fix I needed. Quick, knowledgeable and nice.

    Thanks

    Read More
  16. User Score
    10
    July 12th, 2017 Corona, CA
    3 people found this review helpful!
    Amber was very knowledgeable and helpful.
    Read More
  17. User Score
    10
    July 12th, 2017 Chicago, IL
    2 people found this review helpful!
    The representative was great and responded all my questions. I hope Protect America will support Google Home soon for controlling the z-wave devices.
    Read More
  18. User Score
    10
    July 12th, 2017
    2 people found this review helpful!
    Amber from Customer Service has been extremely patient with me, millions of thanks!!!!!
    So was Jose R with the initial set up. Thank you both!!!
    Read More
  19. User Score
    0
    July 10th, 2017 Kansas City, MO
    11 people found this review helpful!
    Customer for 15+ years…
    Wanted to cancel a new renrwal after 4 days…
    Was told i need to pay over $1000 ….
    Even though i hadnt even recieved the equipment
    That they had not sent
    Read More
  20. User Score
    0
    July 10th, 2017
    7 people found this review helpful!
    Company contact me for an upgrade. Knowingly sent me equipment that would not work. Equipment is always sent 3-days after signing of contract which binds you to contract. Refused to cancel the contract. Insisted that everyone makes mistakes and that I have to accept one of their workarounds. I contacted the BBB; the informed the BBB that I could cancel the contract by clicking on the link to a cancellation document and I would have no further liability to Protect America. However, the cancellation was worded such that I owed the money for the term of the contract and when I requested clarification Protect America refused to provide it. So I am being charged for a system that sent me knowing it would not work and my home is not secure. WORSE COMPANY IN AMERICA
    Read More

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Our Score
9.0
User Score
8.2
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,057
Our Score
9.0
User Score
8.2
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,057