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Reviews for Protect America | 2019 Home Security Reviews

Protect America

Protect America is available nationwide with $0 upfront and monthly monitoring starting at $19.99.

Our Score
8.9
User Score
7.7

Call for Quote  1-(888) 591-5130

Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,444

This Review is maintained by Chase Sagum

Review Last Updated: September 20, 2019

In business for over 25 years, Protect America is the top-rated alarm company on Best Home Security Companys for their pricing, customer service, equipment, and customer reviews.

They are one of the only companies that still offer service for landline monitoring, as well as broadband and cellular home security monitoring. Protect America offers flexible monitoring options for nearly every budget. Monthly monitoring starts at $19.99 – one of the lowest home security system prices – and goes to $50 a month for cameras and video monitoring (on par with other professional monitoring companies).

Read our summary of Protect America (pros, cons, and their security system review), or browse our 2,ooo+ customer reviews below.

Pros

No Upfront Equipment Costs

What sets Protect America apart the most from other home security companies is that there are no upfront costs. Instead, customers can pay for their equipment in their monthly bill with no interest charged. This makes Protect America one of the most affordable home security companies in the industry. While other companies will charge anywhere from $99 to over $1,000 in upfront costs, Protect America currently charges $0 in upfront fees. However, those who want to purchase their equipment outright still can.

If a customer wants to purchase devices from Protect America upfront, they definitely can and this will result in a lower monthly fee. Protect America has transparent pricing on their services and equipment. Other alarm companies require homeowners to call in and get a quote. Protect America displays all this information on their website and allows customers to get an instant quote by building their own home security system, or choosing from the company’s packages.

Low Monthly Monitoring Fees

Protect America offers five different home security packages ranging from a locked-in rate starting at $19.99 per month (landline monitoring), one of the cheapest monthly monitoring packages available in the home security industry. Minimum monthly monitoring with cellular is $41.99/month, the same or lower than other companies. Monitoring includes free equipment (see above).

When you compare Protect America vs ADT, you’ll notice that ADT is more expensive overall: both basic monitoring and video monitoring are $10 more. ADT also has customers purchase alarm devices upfront for an unknown cost. For more details, see our comparison table below. We’ve also compared Protect America’s home security to Vivint Smart Home.

  Protect America Frontpoint ADT Vivint
Equipment Upfront $0 $69 - $833 Yes; Price Undisclosed $500 - $1800
Basic Monthly Monitoring $19.99 - $41.99 $34.99 $27.99 - $52.99 $29.99
Video Monthly Monitoring $24.99 - $49.99 $49.99 $58.99 $49.99
Equipment Financing Available No Undisclosed $12 - $30/mo
Contract 3-year 3-year 3-year 5-year
Installation DIY DIY Professional; $99 Professional; $50-$200

With Protect America, their monitoring center watches over your home 24/7 and dispatches emergency services when needed. You can also monitor your home yourself with the Protect America mobile app – available on Google Play (rated 3/5) and the App Store (rated 2.5/5). With their mobile app, a customer can…

  • Access door locks (lock and unlock remotely)
  • View and adjust Z-Wave devices (including thermostat and garage dor)
  • Arm and disarm the alarm
  • Stream live footage from cameras
  • View recorded footage from security camera
  • Adjust lighting (turn lights on, off, and dim)
  • Get alerts to opened doors and windows

Lifetime Equipment Warranty

Protect America offers a free lifetime warranty with all the equipment and all packages. If any parts of their equipment are defective or stop working, the company will send out replacement parts for free as long as you are a customer. Once you sign a contract with Protect America, your rate is locked in. They will not raise your monthly monitoring fees as long as you are under contract.

Once you sign a contract with Protect America, your rate is locked in, meaning even if the company raises prices for their service, they can’t raise your rate. Other companies, like Xfinity, do not promise a locked-in rate after a year.

Protect America Reviews

Protect America comes highly recommended by its customers. On average, their customers rate them 8 out of 10. This is a high rating in the home security and smart home industry – 80% of the reviews we see for these companies are negative. Many Protect America home service reviews touch on the following:

  • Helpful, fast customer service
  • Easy to install DIY system
  • Fair pricing for alarm equipment
  • System and camera work well

You can read more reviews from Protect America customers here.

DIY Security Solution

Protect America is a DIY security solution, meaning you install the security equipment at home on your own without the help of a professional. The DIY process is simple and will take you less than an hour to complete. The simple process comes with 24/7 support and the company provides a collection of online video tutorials. This can provide peace of mind to consumers looking to get their home security system installed quickly and easily.

Cons

3-Year Contract

One downside of Protect America is its 3-year (36-month) contract. Some home security companies offer their home security services with shorter contracts or no contracts at all; however, a 36-month contract is quite common within the industry. The reason companies can have shorter or no contract is because they require a customer to purchase the home security system upfront.

Cancellation Policy

If you do decide to cancel Protect America’s services, you will be required to pay 100% of the remaining balance of your contract. Other home security companies may only require you to pay a percentage of the remaining balance. Paying the full balance can end up costing you hundreds of dollars if you haven’t been on the contract very long. Be sure to research Protect America’s terms before committing to a contract.

New customers have 30 day money-back guarantee. During that time, they can return their equipment without being bound to the 36-month long-term contract.

Protect America Complaints

While most of the Protect America reviews we have on our site are positive, there are still complaints from some customers. Most of these complaints can be categorized into the following two groups:

  • 3-year contract that customers are unable to cancel
  • Unhelpful customer service; difficulty getting ahold of service rep

Our Recommendation

Based on our research, you likely won’t find a more affordable home security company than Protect America. It is a solid home security company with packages starting at only $19.99 per month with no upfront or installation costs, so you get the most equipment and the least amount of upfront costs. We recommend them for their low price and great customer reviews. Learn more from Protect America.


About Protect America

Monitoring Plans

The following are monitoring plans offered by Protect America. Each plan comes with the listed equipment for free. Costs depend on what type of monitoring you choose (cellular, landline, broadband). Add an indoor video camera or a video doorbell camera for just $7 more a month to any of these plans. Add both cameras for $10/month on any plan (includes monitoring).

Copper
Landline: $19.99/mo
Broadband/Cellular: $41.99/mo

  • Control panel
  • 3 door / window sensors
  • 1 motion detector

Silver
Landline: $37.99/mo
Broadband/Cellular: $49.99/mo

  • Control panel
  • Smartphone app
  • 9 door / window sensors
  • 1 motion detector

Platinum
Landline: $42.99/mo
Broadband/Cellular: $54.99/mo

  • Control panel
  • Smartphone app
  • 14 door / window sensors
  • 1 motion detector

Additional Equipment

Protect America integrates with smart home automation products, such as lighting, garage door control, smart locks, smoke and fire detectors, lighting, smart appliances, and more.

IQ Panel 2 (Upgraded Control Panel)

The packages listed above all come with the Simon XT control panel for you to arm and disarm your system. Interested parties can upgrade to the IQ Panel 2 – a touch screen hub that connects all of your smart home devices. This panel has a built-in camera and a glass break detector.

Motion Detectors: $99/each

There is also the option to install motion detectors. These motion sensors are easy to install, and they detect both heat and movement within a 25-foot range in a 90-degree arc. They can be installed in the corners of rooms, and it is recommended to put these in high traffic areas in your home.

Window and Door Sensors: $39/each

Protect America offers several different types of sensors. They have the door and window sensors which detect whenever the door or window is opened. The Protect America door and window sensors are wireless microsensors which means they do not have to be plugged into your wall and are hidden out of the way. It is advised that customers place a sensor on every door and window for optimum security.

Glassbreak detector: $99/each

Protect America’s equipment includes a glassbreak detector. With this device, an alarm will trigger if glass breaks while your system is armed. The alarm works wirelessly and picks up sound within a 20-foot radius.

August Smart Lock Pro: $229

This is a deadbolt door lock that you can control from your mobile app for keyless access to your house. One of the Z-wave devices from Protect America.

Keychain remote: $49

Remote that you keep on your keys to arm and disarm the alarm at your home. Works up to 100 feet. Includes a flashlight and an alarm sound.

Indoor Camera: $100

Users will want to place Protect America’s video surveillance cameras in high traffic areas, like by door entries/exits and hallways. Protect America enables users to view video surveillance through their “Smart Connect App.” Live footage from the camera can be viewed at any time from anywhere as long as they have a WiFi connection. The camera starts recording during an alarm or as scheduled. Includes night vision and two-way audio.

Doorbell Camera: Price Varies

This video doorbell camera is wired to your home and begins automatically recording when anyone approaches your front door.

Connect With More Home Automation Equipment

In addition to a wide array of alarms and security devices, customers can integrate smart home devices with Protect America equipment using Z-Wave technology: a wireless network you connect devices to that’s designed not to interfere with other wireless products. Z-Wave technology can be controlled remotely through your phone.

Because Protect America is a DIY security system, you can set up their products and any other smart home devices at your leisure: door locks, garage door control, thermostats, lighting, smoke detectors, outdoor cameras, indoor security cameras, and more.

Speak to a Protect America rep

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2,444 Protect America Reviews

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  1. User Score
    10
    June 5th, 2019 Drummonds, TN
    1 people found this review helpful!
    The customer service was very patient with me when telling us how to place the sensors and just how to do everything. They’re very patient and very knowledgeable. I don’t think there should be a limit on the motion detector videos because you need it all the time if somebody’s here.
    Read More
  2. User Score
    10
    June 5th, 2019 Narrows, KY
    1 people found this review helpful!
    The Protect American system was easy to install.
    Read More
  3. User Score
    0
    June 4th, 2019
    4 people found this review helpful!
    I’m a Mass Communication College professor and the Protect America alarm system is much too difficult for me to use. Their alarm system is user hostile. It is overly complicated. It sends out false alarms.
    Read More
  4. User Score
    0
    June 3rd, 2019
    4 people found this review helpful!
    The worst company ever…For a security system that is supposed to protect families it only scams them. The technology is awful, they sell a broken system that cannot connect to WiFi. Their sensors fall off doors. And now I’m trapped in a contact and they won’t even be reasonable to help us get out of it. I waited over 2 hours to talk to someone for them to tell me I have to pay 18 more months of my contract even though the system is literally not able to be used. Do not fall for this scam. This company should be ashamed with themselves
    Read More
  5. User Score
    0
    June 3rd, 2019 Tulsa, OK
    4 people found this review helpful!
    WORST COMPANY EVER??? NO DOUBT!!
    THEY BOUGHT OUT TNT ABOUT 5 YEARS AGO WHO I WAS WITH
    I NEVER SIGNED A NEW CONTRACT WITH THEM. A TRUCK RAN INTO MY HOUSE DESTROYING IT ON DEC 7TH 2018.
    I ASK PRO 1 TO CANCEL MY SERVICE THEY SAID OK THEN THEY SAID OH WE CANN’T DO THAT WE DON’T KNOW YOU I WROTE THEM IN FEB. MARCH AND APRIL TELLING THEM THE HOUSE WAS NOT LIVEABLE TO CANCEL AND I CALLED THEM NUMBEROUS TIMES SAME STORY. I QUIT PAYING THEM IN MARCH THINKING THIS MIGHT GET THEM TO CANCEL SAME STORY THEY CALL ME AND THEN THEY SAY OH WE CANN’T CANCEL BECAUSE WE DON’T KNOW WHO WE ARE TALKING TO ANYBODY MIGHT SAY THEY ARE YOU AND CANCEL THE SERVICE AND WE ARE NOT ALLOWED TO DO THAT NEVER NEVER NEVER GET SERVICE FROM THIS COMPANY THEY THINK YOU ARE SIGNING UP FOR LIFE AND ENJOY PAYING THEIR MONTHLY FEE YOU MIGHT START OFF PAYING ONLY $19 A MONTH BUT IF THEY SELL YOUR CONTRACT YOU WILL BE PAYING $39.95 A MONTH BEFORE YOU KNOW IT IF THESE PEOPLE TRY TO SELL PROTECTION SERVICE TO YOU CALL THE POLICE YOU WILL NEED THEIR HELP

    LEON STANDLEE

    Read More
  6. User Score
    8
    May 31st, 2019 Yuma, AZ
    0 people found this review helpful!
    The are really good,I received good responses when I need them
    Read More
  7. User Score
    6
    May 31st, 2019 El Paso, TX
    2 people found this review helpful!
    Signal gets lost frequently and can’t arm or disarm from the app at times. Censors are faulty and will sometimes say that certain windows or doors are opened when they are not.
    Read More
  8. User Score
    0
    May 30th, 2019 Los Altos, CA
    4 people found this review helpful!
    My experience with the Protect America System has been a real problem. The equipment provided is substandard. The monitors that are self installed do not stay in place; they soon fall from the surface where they are placed. I had a service that sent a technician to install the equipment prior to this service and the equipment was stable and remained where they were placed.

    I am now in the situation where I’m selling my home and moving to temporary quarters for a 3 month period. There is no way according to the Protect America company for me to end my service contract. I must continue to pay the exorbitant rate charged each month.

    I would not recommend this company to anyone.

    Read More
  9. User Score
    1
    May 30th, 2019
    2 people found this review helpful!
    When you sign up, you are committing to a 2 yr agreement and purchasing a lot of equipment. Once my items arrived and billing began is when I found that the wonderful deal the sales rep described was not so great. I fought it, but at that point it was too late. I had been deceived into the contract and commitment of the equipment.
    When I finally was able to cancel, the sales rep was promising me 6 mos of $10/month if I stayed and signed a new long-term contract (my bill was a whopping $52/month). When I asked for his statements to be sent to me immediately in writing, he agreed, and then began telling me it would be $10/OFF per month.
    Very disappointed in my experience, feeling they regularly trick people into a contract. Equipment worked fine, so I gave them a 1.
    Deceit seems
    Read More
  10. User Score
    0
    May 28th, 2019
    1 people found this review helpful!
    My husband passed away. We moved to a different house. I lost most of my income. They would not let me out of the contract. I cannot affod it
    Read More
  11. User Score
    10
    May 24th, 2019 Alpine, UT
    0 people found this review helpful!
    Professionalisms in dealing with prospective clients!
    Read More
  12. User Score
    0
    May 18th, 2019
    2 people found this review helpful!
    Please make sure to read the cancellation policy closely. You cannot pay an early cancellation fee.
    Read More
  13. User Score
    8
    May 17th, 2019
    1 people found this review helpful!
    They are responsive, not too many deals. They came in handy when I really need some security. I do like the fact that they respond quickly to alarms and to urgent needs.
    Read More
  14. User Score
    10
    May 17th, 2019 Downey, CA
    0 people found this review helpful!
    Excellent customer service. Love the system.
    Read More
  15. User Score
    10
    May 15th, 2019
    1 people found this review helpful!
    Just signed up. The representative went out of his way to get me the best price and answered all of my questions. I read all of the cancellation reviews and getting a little scared. Does this company really not let you cancel after 3 years? My experience with adt makes protect america look like angels.
    Read More
  16. User Score
    8
    May 9th, 2019 Tampa, FL
    1 people found this review helpful!
    Would like a panic button on the fab. Compared to ADT, equipment seems poor quality.
    Read More
  17. User Score
    6
    May 9th, 2019 La Grange, GA
    2 people found this review helpful!
    Limited options for quality equipment, doorbell cameras, the app could be updated. The equipment works as it should, I would just like more options. I will be purchasing security cameras for outside from somewhere else.
    Read More
  18. User Score
    10
    May 9th, 2019 Fayetteville, NC
    0 people found this review helpful!
    efficiency, price, easy availability..quality
    Read More
  19. User Score
    8
    May 9th, 2019 White Hall, WV
    0 people found this review helpful!
    It would be 5 stars but the app to control the system is constantly not working/connecting to the system while away.
    Read More
  20. User Score
    6
    May 9th, 2019 Selbyville, DE
    0 people found this review helpful!
    Confusing set up and need different sensors then provided.
    Read More

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Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,444
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,444