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#1
protectamerica.com-82616 (1)

Protect America

Free equipment, Including camera and $0 in up-front costs

Our Score
9.0
User Score
8.3

Or By Phone:   1-(844) 946-8378

Our Score
9.0
User Score
8.3
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,037

This Review is maintained by Chase Sagum

Review Last Updated: May 31, 2017

Company Awards / Certifications

  • #1 Choice Overall Besty Award 2014
  • #1 Choice Overall Besty Award 2013
  • Ranked 13th in Top 100 Home Security Companies in SDM Magazine 2012
  • Consumers Digest Best Buy 2012
  • Consumers Digest Best Buy 2011
  • Consumers Digest Best Buy 2010
  • Consumers Digest Best Buy 2009
  • Consumers Digest Best Buy 2008
Protect America has provided one of the most affordable DIY home security solutions to over 500,000 families, and has been in business for over 20 years. Something that we really like about Protect America is its free equipment and zero upfront costs to get started. One drawback you might face with Protect America is its 36-month contract; however, due to Protect America’s excellent customer service the average customer stays with Protect America for over eight years.
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The Good

  • No Upfront Costs
  • Monthly Fees as Low as $19.99
  • Lifetime Equipment Warranty
  • New Simon XTi Control Panel & Home Automation Options
  • Live and Recorded Video Monitoring
  • 24/7 Landline, Cellular, and Broadband Monitoring
  • Free camera w/ purchase of any package (cellular or broadband only)

protect-america-camera
Protect America is one of the most affordable home security companies in the industry. While other companies will charge anywhere from $99 to over $400 in upfront costs, Protect America currently charges $0 in upfront fees. Protect America offers five different home security packages ranging from a locked-in rate at an average of $43.99 per month which is significantly cheaper than competing home security companies. Each package comes with a free lifetime warranty, meaning Protect America will ship replacement parts for all defective equipment at no charge for as long as you are a customer.

Despite Protect America’s affordability, the company sacrifices nothing in terms of quality. Protect America now offers the new Simon XTi, a modern, sleek, and innovative control panel which integrates seamlessly with your smart phone. In addition to a wide array of home security features (including motion detectors, night vision cameras, door and window sensors, and more), the company offers a number of home automation solutions to help you control your security system remotely. Protect America’s SMART Connect mobile app controls door locks, lighting, and appliances, arms/disarms your entire security system, and streams or records live footage from up up to two of your security cameras simultaneously. Protect America offers flexible monitoring options for nearly every budget. Home security monitoring can be conducted via landline (least expensive), broadband, and cellular communication. Few home security companies provide all three monitoring channels

Protect America comes highly recommended by its customers. Customers who left reviews on our site have been boasting about Protect America’s customer service. They also note that Protect America’s do-it-yourself system, which is shipped right to your door, is very easy to install. Protect America has simplified the self-installation process with 24/7 support and a collection of online video tutorials. Protect America serves customers in all 50 states, while many of its competitors have a much more limited national reach.

The Bad

  • Lengthy 36-Month Contract
  • Cancellation Policy
  • Video Streaming Not Available on Landline Monitoring

One thing that we didn’t like about Protect America is its 36-month contract and its cancellation policy. Other home security companies offer their services with much shorter contracts or no contracts at all. And if it so happens that you cancel Protect America’s service, you will be required to pay 100% of the remaining balance of your contract. Other home security companies only require you to pay a percentage of the remaining balance (some as low as 20%). Paying the full balance can end up costing you hundreds of dollars if you haven’t been on the contract very long.

New customers have 30 days from the date their package was shipped to return their equipment without being bound to the 36-month contract. And while live and recorded video streaming is available on Protect America’s broadband and cellular monitoring options, it is not available with landline monitoring, meaning customers will need to pay extra for this important feature.

Customers don’t like the 36-month contract either, and have reported several issues revolving around the contract. Other customers complained that Protect America’s equipment was not functioning properly, specifically sensors triggering false alarms.

The Bottom Line

Based on our research, you likely won’t find a more affordable home security company than Protect America. It is a solid home security company with packages starting at only $19.99 per month and no upfront or installation costs. Protect America’s lifetime equipment warranty is a special feature that few other home security companies can match. But if you are looking to hire a company to professionally install your home security system than Protect America is not for you. Protect America’s 36-month contract and cancellation policy may deter you from purchasing its service, but given the high volume of positive user reviews praising Protect America’s customer service, it’s easy to understand why most of Protect America’s customers renew their contracts more than once. Protect America is a great choice for those looking for the self-install system with both the most equipment, and the least amount of upfront costs.

Section 1

Customer may cancel this Agreement by returning the Equipment within fourteen (14) days of the initial shipment date from PAI to Customer. The return package must be postmarked within 14 days of the original shipment date and returned postage paid to Protect America, Inc., 3800 Quick Hill Road, Building 1-100, Austin, Texas 78728. This Agreement will not be cancelled until the returned equipment is received at Protect America, Inc. Customer shall be required to provide proof of delivery if requested. A $79.00 restocking fee, debited from Customer’s account submitted as part of this Agreement, shall be assessed on all returns.

Why it’s important

You have 14 days to cancel the agreement.  The equipment package must be postmarked within 14 days of the original shipment date.  Also, there will be a $79 restocking fee.

Section 5

Assignees / Contractors. PAI shall have the right to assign this Agreement to any other person, firm, corporation or entity without notice to Customer and shall have the further right to subcontract any monitoring service or other services which it may perform. Customer acknowledges this Agreement, and particularly those paragraphs relating to PAI’s maximum liability, third party indemnification and warranty limitations, inure to the benefit of and are applicable to any assignees or subcontractors (including Monitoring Facility and Collection Agency) with the same force and effect as they bind Customer to PAI. Customer may not assign Customer’s rights under this Agreement without PAI’s written consent.

Why it’s important

Protect America can give a contractual agreement to any other corporation or third party without noticing the customer.  If the agreement is given to another entity it still has the same force and effect that it would have with Protect America.

Section 6

Limitation of Liability. CUSTOMER UNDERSTANDS THAT PAI IS NOT AN INSURER OF THE SAFETY OF CUSTOMER OR ANY PROPERTY. CUSTOMER AGREES TO OBTAIN, AT CUSTOMER’S SOLE COST AND EXPENSE, ANY INSURANCE COVERAGE CUSTOMER DESIRES TO HAVE TO INSURE AGAINST PERSONAL INJURY, PROPERTY LOSS OR DAMAGES AT THE PREMISES WHERE THE EQUIPMENT IS LOCATED. PAI SHALL NOT BE LIABLE FOR LOSS OR DAMAGE, RISK, INJURY, DEATH OR EFFECTS OF ANY HAZARD OR EVENT, PROPERTY LOSS OR DAMAGE DUE DIRECTLY OR INDIRECTLY TO ANY FAILURE TO DETECT OR AVERT AN OCCURRENCE OF AN EVENT THAT THE SERVICE IS DESIGNED TO DETECT OR AVERT.

Why it’s important

Protect America is not an insurer of property or safety of customer and does not provide any guarantee of such.  It is the home owner’s job to obtain insurance and maintain coverage against personal injury, property loss, and damages. 

Section 9.1

If Customer defaults with respect to payment of Monthly Monitoring Fees more than two (2) times in any calendar year, or monthly monitoring fee becomes sixty (60) days past due, then Customer agrees that PAI may terminate service and the remaining applicable balance of the Agreement will be immediately due and payable. PAI may draft Customer’s account for the entire remaining balance, disconnect monitoring with prior notice or require Customer to pay yearly in advance for services. In addition, Customer agrees PAI will have no liability if disconnection occurs due to a past due balance or otherwise.

Why it’s important

If a customer misses at least two monthly payments and becomes sixty days past due, then Protect America can cancel the agreement and requires customers to pay the remaining monitoring balance.  

Section 9.2

PAI may suspend or cancel this Agreement, without notice and without liability or penalty in the event the Monitoring Facility, the communications facilities connecting Customer’s location to the Monitoring Facility, or other equipment are destroyed by fire, catastrophe or by any other means, or are so substantially damaged that it is impractical to continue service; or in the event that PAI is unable to either secure or retain the connections or privileges necessary for the transmission of signals between Customer’s location and the Monitoring Facility and the law enforcement agency or other emergency contacts for any reason or cause whatsoever. PAI assumes no liability for the interruption of the service due to any cause and PAI will not be required to supply the Service to Customer while interruption of the Service for any cause continues and Customer is not entitled to any refund or credit of any charges for such interruption of service.

Why it’s important

If for some reason the connection to the home security system becomes lost or unable to maintain, Protect American can cancel the agreement without liability or penalty.  They are not responsible for any lost connect or interruption of service due to events out of their hands.

The Good

Protect America (PA) offers a basic home automation package that is ran through the home security control panel.  The home automation equipment adds wireless control to everyday household tasks such as turning lights off and on and controlling various appliances, it can even lock and unlock the front door.  All of this equipment is able to function together through Z-Wave technology, which is the most widely recognized standard for home automation.  Also, the system is a self-install product, meaning the home owner can install the new equipment at their convenience.

After a customer purchases a security system and decides to further their remote access by including home automation they can choose to either purchase the pieces separately (which give the home owner full ownership of the equipment) or lease a set of equipment which costs the home owner zero money down (through this option PA maintains the rights to the equipment).  The choice to buy or lease is a nice option which many home security companies do not provide.  With either route the following options are available:

  • keychain remotes
  • appliance module (for controlling non-PA equipment)
  • indoor siren
  • freeze sensor (for monitoring the temperature of the plumbing system)
  • flood sensor
  • door sensors
  • email and text notifications

The Bad

If you choose to go with the basic home automation package for zero money down this package does not include as much equipment as most home automation packages provided by other companies.  For example, in their “free” offer they only include 1 appliance module, 1 indoor siren, 1 freeze sensor, and 1 flood sensor.  For anything else you must pay extra.  Most home automation packages include at least one video camera and a video monitoring system, however, PA customers must pay an extra $199 for the camera and an extra $10 a month for monitoring.

The Bottom Line

Protect America provides a basic home automation package for nothing down, which is a nice extra feature if you already own a home security system through them.  However, if you want extra features such as door control and video monitoring it costs extra and can add up quickly.  We suggest you discuss package options with a Protect America representative to determine if their home automation system is right for you.

Security System Overview

Protect America began offering the Simon XTi which is a better, more modern control panel than the Simon XT which you can see below. You’ll only be able to take advantage of the Simon XTi with a Silver package and above as well as broadband and cellular monitoring.

Simon Xti

Protect America also offers a wireless and easy-to-install system called the Simon XT. Some of the unique upgrades featured in the Simon XT system include: compact design, LCD display, more wireless zones, and an event history log. One key feature that is important to note is the built in voice dialer. When certain system events occur, like triggered sensors, the alarm will call any phone you choose to alert you with a voice message. Here’s what you get with the Protect America Gold Security Package (free*):

  • 100% wireless system.  Easy to install with no drilling required
  • Simon XT control panel
  • 12 door/window sensors
  • 1 motion detector
  • 3 security stickers
  • 1 security yard sign
  • Owner’s manual
  • Free exclusive interactive monitoring app for smartphones
  • 100% Lifetime warranty on every piece of your system

The Simon XT:

The Simon XT should be placed where it is easily accessible. The Simon XT allows users to call for help (emergency responders), arm/disarm your system, and control the functionality. The Simon XT has the ability to control up to 40 security equipment controls (including sensors and home automation functions). The Simon XT is basically the brain of the Protect America security system, and it allows you to control all features and equipment.

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The Simon XT Touchscreen allows you to voice commands and offers a a substitute for when you cannot check the main control panel.

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Video Surveillance Cameras:

Users will want to place Protect America’s video surveillance cameras in high traffic areas, like by door entries/exists and hallways. Protect America enables users to view the video surveillance through their “Smart Connect App.” Live footage from the camera can be viewed at anytime from anywhere as long as they have WiFi connection. The video is high quality and can be easily accessed.

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Mini Pin Pad/Talking Wireless Keypad:

The Mini Pin Pad is not necessary, but it does add a level of security in the event of an emergency. These pin pads allow you to call for help and alert the authorities/responders. These pin pads also allow home owners to alarm and disarm the security system by typing in a personalized code. The pin pad allows for additional convenience and ensure the security system is armed when it needs to be.

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The talking wireless keypad has the same functions as the mini pin pad, meaning it can arm, disarm, and send emergency signals to the authorities. It allows you to communicate and can mounted on your wall.

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Sensors:

Protect America offers several different types of sensors. They have the door and window sensors which detect whenever the door or window is opened. The Protect America door and window sensors are wireless micro sensors which means they do not have to be plugged into your wall and are hidden out of the way. It is advised that customers place a sensor on every door and window for optimum security.

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Protect America also has a garage door sensor. There can be several thousands of dollars stored in garages, which means it is critically important to protect it. Keep your cars, bikes, tools, and other items stored in your garage safe by installing a garage door sensor. These sensors are mounted on the inside of your garage door.

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There is also the option to install motion detectors. These motion detectors are easy to install, and they detect both heath and movement within a 25 foot range in a 90 degree arc. They can be installed in the corners of rooms, and it is recommended to put these in high traffic areas in your home.

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Lastly there is the Glass Break Sensor that is to be mounted in an open space near windows or glass doors that you would like to secure.

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Protect America offers some of the latest and most advanced technology on the market. Since Protect America allows their customers to customize their home security system to fit their home, it provides a high level of security that ensures your home and family’s safety. For a low monthly monitoring fee, Protect America’s security system will secure your home’s vulnerabilities.

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2,037 Protect America Reviews

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  1. User Score
    2
    July 10th, 2017
    6 people found this review helpful!
    Without a doubt, Protect America happens to be one of the worse companies I have ever dealt with.
    Firstly, their product is very poor in quality. I purchased their indoor camera and within the first month, it was damaged. I called customer service and they wanted me to send the camera back, but I needed to pay for the new one and its delivery as well…
    The Sales department is fantastic, but when you sign the agreement, the regular customer service comes rolling in and they all seem to be the unhappiest people to deal with. They are mostly drab and never have I had the opportunity to be taken care of ONE of them that seems to enjoy their job.
    The credit cards are always kept on file whether you want to or not and even when the card is on file, without my consent the card was charged…
    The contract is for 3 years and it is impossible to cancel. Today when I spoke to the man on the phone, he said that there is not a way to terminate the contract; not even paying an early termination fee. The only way is to sell the services to someone else… If the product was that good, why would they want to have someone “trapped” in it in that manner…
    I can’t wait to get rid of this service!!! DO NOT FALL FOR THEM!
    Read More
  2. User Score
    1
    July 8th, 2017
    4 people found this review helpful!
    Protect America makes promises they don’t keep. Several alarm functions cannot be controlled remotely and customer service isn’t available at odd times when you may get a false alarm and aren’t home. If you need help with equipment prepare to hold over 40 minutes before talking to someone. Then don’t expect a call back if you’re disconnected even if you specifically request it and verify your number with the customer service tech. Lastly, notice that your contract contains a mandatory mediation clause. Any dispute you have will require traveling to Texas for an arbitration process that is highly slanted in the company’s favor. In other words, there is no practical recourse if you receive bad service with unkept commitments and your trapped in a long term contract. I recommend Simplsafe. Had their system on another home and never had a problem!
    Read More
  3. User Score
    1
    July 7th, 2017
    3 people found this review helpful!
    I cannot express how completely dissatisfied I am with this company. We have false alarms constantly, and have spend countless hours on the phone trying to get the system fixed. We cannot get them to release us from the contract after 16 months of system failures and new equipment multiple times. Would not recommend this company to anyone!
    Read More
  4. User Score
    10
    July 6th, 2017
    4 people found this review helpful!
    Received an unexpected email regarding being late on my payments; Tori really helped me out rather quickly and painlessly!
    Read More
  5. User Score
    10
    July 6th, 2017 Pawtucket, RI
    3 people found this review helpful!
    Dave was great, answer all questions and fixed a annoying problem, NICE!!!
    Read More
  6. User Score
    0
    July 5th, 2017 MI
    4 people found this review helpful!
    We wanted to update but difficult when there are difficult to reach, so we delayed the process and asked to cancel. They suggested $4.95 per month until we were ready, unfortunately the did not tell us it was only for 2 months and then continued to automatically charge the full amount even when we called back to tell them of the issue. The would not do anything but charge us. So, after that we decided to cancel. After getting transferred between departments and cut off twice, finally got someone to help. They sent a cancellation form and via email which I responded to the same day. Guess what….billed for another month because there is a 30 day cancellation (missed by a few days). Contacted a locally owned business who installed a system that is much better and less cost. He also doesn’t send me emails which are apparent you have not looked at my account or know what I have. Sorry I had been a customer for 6 years.
    Read More
  7. User Score
    10
    July 1st, 2017 Altoona, PA
    3 people found this review helpful!
    The customer service online chat was very fast. Problem solved in less than 5 minutes. I typed my issue in the chat box and a customer service rep was typing back within seconds (less than 10 seconds, it was incredibly fast). The instructions to fix the issue I was having were very clear.
    Read More
  8. User Score
    10
    June 30th, 2017 De Leon Springs, FL
    2 people found this review helpful!
    Tori on chat was very helpful with running a system test. Then we chatted about renewal and system upgrade, and we completed that process. Thank you!
    Read More
  9. User Score
    10
    June 30th, 2017 Pomona, CA
    2 people found this review helpful!
    Tori provided excellent and went above and beyond to help me set up my express pay account. She was even able to identify why I had such a hard time creating an account. She was showed patience and concern. She was exceptional and the best at what she does. Her knowledge and technical know-how was awesome!
    Read More
  10. User Score
    10
    June 30th, 2017 Tampa, FL
    2 people found this review helpful!
    I’m AMAZED by this company! I had been with ADT for 13 years! ADT wouldn’t help me with their equipment, so I researched other companies. I found Protect America and I’m so happy that I switched! We had NO out of pocket expense! I’m now paying less for wireless than I was with ADT for a landline connection! My husband was able to install with no problem. This company treats you the way companies should treat someone! Derek explained everything to me, helped me figure out what I needed, without trying to upsale me and was super helpful! I would recommend this company to anyone and everyone!
    Read More
  11. User Score
    10
    June 28th, 2017 Titusville, FL
    4 people found this review helpful!
    She was great. Very knowledgeable. Thanks!
    Read More
  12. User Score
    5
    June 27th, 2017
    5 people found this review helpful!
    Insists on a phone number! I dont just give out my phone number, you get alot of advertisement calls that you didnt want that way. I deal with companies like this by email only!
    Read More
  13. User Score
    10
    June 27th, 2017
    5 people found this review helpful!
    Performed our monthly system test and as usual, it was handled very professionally and efficiently.
    Read More
  14. User Score
    10
    June 24th, 2017 Carnesville, GA
    3 people found this review helpful!
    Amber was awesome, GREAT job!!!!
    VERY polite, quick, and she had all the info I needed with in minutes!!!!!!!!!!!
    Read More
  15. User Score
    0
    June 23rd, 2017 Salina, KS
    7 people found this review helpful!
    We have had nothing BUT problems with Protect America. The equipment that we first received was faulty and it took about ten hours to discover that! We continuously have false alarms. When we are on vacation, we end up having to disable the system so the police will not be dispatched for false alarms. False alarms, we assume ~ because we are on vacation and do not know what is going on. We have tried numerous times to end our contract and are told that NO MATTER WHAT THE CIRCUMSTANCES ARE, there is NO WAY we can get out of our contract and go with a reliable company with reliable equipment. On a 1-10 scale, they really are a 0.
    Read More
  16. User Score
    0
    June 22nd, 2017 Morrisville, PA
    8 people found this review helpful!
    It began with their sales dept, who used their pushy sales skill to pressure me into signing onto a 3 year contract when I only needed 1 year. But they made excuses for why I should do it anyway. I ended up paying 2 years of security which I didn’t need. And finally three years passed and trying to cancel I should expect no less in customer service. Just trying to figure out how much I have to pay for my remaining payments, they wont transfer you to the cancelation department without answering their question for why I’d possibly want to cancel. Which is ridiculous if I don’t want to give you a reason I shouldn’t have to. Its my money, my choice, and I don’t want this dragged out more than it already has, two years that is. I would never recommend and will never use again.
    Read More
  17. User Score
    10
    June 22nd, 2017 Mooresville, NC
    6 people found this review helpful!
    I needed a “Certificate of Monitoring” for Insurance purposes. I used the Chat option. The agent quickly responded and took care of faxing it directly to my insurance company.

    Very good customer service!

    Read More
  18. User Score
    10
    June 21st, 2017 Suffolk, VA
    5 people found this review helpful!
    Quick, accurate, and very helpful! Agent was great with responding!
    Read More
  19. User Score
    8
    June 21st, 2017
    7 people found this review helpful!
    Customer service is great definately going to look more into it
    Read More
  20. User Score
    0
    June 21st, 2017
    7 people found this review helpful!
    Very poor customer service. Have had nothing but trouble with the adhesives they provide. When brought up to their team, they tell you to go buy silicone glue from
    Walmart. PAI also makes major changes before notifying their customers. I received an email that they had switched monitoring companies and that no action was need from me. In my opinion that is not the way to do business.
    Read More

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Our Score
9.0
User Score
8.3
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,037
Our Score
9.0
User Score
8.3
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,037