Protect America

Protect America

9.2

Our Score

7.7

User Score

In business for over 25 years, Protect America is the top-rated alarm company on Best Home Security Companys for their pricing, customer service, equipment, and customer reviews.

They are one of the only companies that still offer service for landline monitoring, as well as broadband and cellular home security monitoring. Protect America offers flexible monitoring options for nearly every budget. Monthly monitoring starts at $19.99 - one of the lowest home security system prices - and goes to $50 a month for cameras and video monitoring (on par with other professional monitoring companies).

Read our summary of Protect America (pros, cons, and their security system review), or browse our 2,ooo+ customer reviews below.

Pros

No Upfront Equipment Costs

What sets Protect America apart the most from other home security companies is that there are no upfront costs. Instead, customers can pay for their equipment in their monthly bill with no interest charged. This makes Protect America one of the most affordable home security companies in the industry. While other companies will charge anywhere from $99 to over $1,000 in upfront costs, Protect America currently charges $0 in upfront fees. However, those who want to purchase their equipment outright still can.

If a customer wants to purchase devices from Protect America upfront, they definitely can and this will result in a lower monthly fee. Protect America has transparent pricing on their services and equipment. Other alarm companies require homeowners to call in and get a quote. Protect America displays all this information on their website and allows customers to get an instant quote by building their own home security system, or choosing from the company's packages.

Low Monthly Monitoring Fees

Protect America offers five different home security packages ranging from a locked-in rate starting at $19.99 per month (landline monitoring), one of the cheapest monthly monitoring packages available in the home security industry. Minimum monthly monitoring with cellular is $41.99/month, the same or lower than other companies. Monitoring includes free equipment (see above).

When you compare Protect America vs ADT, you'll notice that ADT is more expensive overall: both basic monitoring and video monitoring are $10 more. ADT also has customers purchase alarm devices upfront for an unknown cost. For more details, see our comparison table below. We've also compared Protect America's home security to Vivint Smart Home.

With Protect America, their monitoring center watches over your home 24/7 and dispatches emergency services when needed. You can also monitor your home yourself with the Protect America mobile app - available on Google Play (rated 3/5) and the App Store (rated 2.5/5). With their mobile app, a customer can...

  • Access door locks (lock and unlock remotely)
  • View and adjust Z-Wave devices (including thermostat and garage dor)
  • Arm and disarm the alarm
  • Stream live footage from cameras
  • View recorded footage from security camera
  • Adjust lighting (turn lights on, off, and dim)
  • Get alerts to opened doors and windows

Lifetime Equipment Warranty

Protect America offers a free lifetime warranty with all the equipment and all packages. If any parts of their equipment are defective or stop working, the company will send out replacement parts for free as long as you are a customer. Once you sign a contract with Protect America, your rate is locked in. They will not raise your monthly monitoring fees as long as you are under contract.

Once you sign a contract with Protect America, your rate is locked in, meaning even if the company raises prices for their service, they can't raise your rate. Other companies, like Xfinity, do not promise a locked-in rate after a year.

Protect America Reviews

Protect America comes highly recommended by its customers. On average, their customers rate them 8 out of 10. This is a high rating in the home security and smart home industry - 80% of the reviews we see for these companies are negative. Many Protect America home service reviews touch on the following:

  • Helpful, fast customer service
  • Easy to install DIY system
  • Fair pricing for alarm equipment
  • System and camera work well

You can read more reviews from Protect America customers here.

DIY Security Solution

Protect America is a DIY security solution, meaning you install the security equipment at home on your own without the help of a professional. The DIY process is simple and will take you less than an hour to complete. The simple process comes with 24/7 support and the company provides a collection of online video tutorials. This can provide peace of mind to consumers looking to get their home security system installed quickly and easily.

Cons

3-Year Contract

One downside of Protect America is its 3-year (36-month) contract. Some home security companies offer their home security services with shorter contracts or no contracts at all; however, a 36-month contract is quite common within the industry. The reason companies can have shorter or no contract is because they require a customer to purchase the home security system upfront.

Cancellation Policy

If you do decide to cancel Protect America's services, you will be required to pay 100% of the remaining balance of your contract. Other home security companies may only require you to pay a percentage of the remaining balance. Paying the full balance can end up costing you hundreds of dollars if you haven't been on the contract very long. Be sure to research Protect America's terms before committing to a contract.

New customers have 30 day money-back guarantee. During that time, they can return their equipment without being bound to the 36-month long-term contract.

Protect America Complaints

While most of the Protect America reviews we have on our site are positive, there are still complaints from some customers. Most of these complaints can be categorized into the following two groups:

  • 3-year contract that customers are unable to cancel
  • Unhelpful customer service; difficulty getting ahold of service rep

Our Recommendation

Based on our research, you likely won't find a more affordable home security company than Protect America. It is a solid home security company with packages starting at only $19.99 per month with no upfront or installation costs, so you get the most equipment and the least amount of upfront costs. We recommend them for their low price and great customer reviews. Learn more from Protect America.


About Protect America

Monitoring Plans

The following are monitoring plans offered by Protect America. Each plan comes with the listed equipment for free. Costs depend on what type of monitoring you choose (cellular, landline, broadband). Add an indoor video camera or a video doorbell camera for just $7 more a month to any of these plans. Add both cameras for $10/month on any plan (includes monitoring).

Copper

Landline: $19.99/mo

Broadband/Cellular: $41.99/mo

  • Control panel
  • 3 door / window sensors
  • 1 motion detector

Silver

Landline: $37.99/mo

Broadband/Cellular: $49.99/mo

  • Control panel
  • Smartphone app
  • 9 door / window sensors
  • 1 motion detector

Platinum

Landline: $42.99/mo

Broadband/Cellular: $54.99/mo

  • Control panel
  • Smartphone app
  • 14 door / window sensors
  • 1 motion detector

Additional Equipment

Protect America integrates with smart home automation products, such as lighting, garage door control, smart locks, smoke and fire detectors, lighting, smart appliances, and more.

IQ Panel 2 (Upgraded Control Panel)

The packages listed above all come with the Simon XT control panel for you to arm and disarm your system. Interested parties can upgrade to the IQ Panel 2 - a touch screen hub that connects all of your smart home devices. This panel has a built-in camera and a glass break detector.

Motion Detectors: $99/each

There is also the option to install motion detectors. These motion sensors are easy to install, and they detect both heat and movement within a 25-foot range in a 90-degree arc. They can be installed in the corners of rooms, and it is recommended to put these in high traffic areas in your home.

Window and Door Sensors: $39/each

Protect America offers several different types of sensors. They have the door and window sensors which detect whenever the door or window is opened. The Protect America door and window sensors are wireless microsensors which means they do not have to be plugged into your wall and are hidden out of the way. It is advised that customers place a sensor on every door and window for optimum security.

Glassbreak detector: $99/each

Protect America's equipment includes a glassbreak detector. With this device, an alarm will trigger if glass breaks while your system is armed. The alarm works wirelessly and picks up sound within a 20-foot radius.

August Smart Lock Pro: $229

This is a deadbolt door lock that you can control from your mobile app for keyless access to your house. One of the Z-wave devices from Protect America.

Keychain remote: $49

Remote that you keep on your keys to arm and disarm the alarm at your home. Works up to 100 feet. Includes a flashlight and an alarm sound.

Indoor Camera: $100

Users will want to place Protect America's video surveillance cameras in high traffic areas, like by door entries/exits and hallways. Protect America enables users to view video surveillance through their "Smart Connect App." Live footage from the camera can be viewed at any time from anywhere as long as they have a WiFi connection. The camera starts recording during an alarm or as scheduled. Includes night vision and two-way audio.

Doorbell Camera: Price Varies

This video doorbell camera is wired to your home and begins automatically recording when anyone approaches your front door.

Connect With More Home Automation Equipment

In addition to a wide array of alarms and security devices, customers can integrate smart home devices with Protect America equipment using Z-Wave technology: a wireless network you connect devices to that's designed not to interfere with other wireless products. Z-Wave technology can be controlled remotely through your phone.

Because Protect America is a DIY security system, you can set up their products and any other smart home devices at your leisure: door locks, garage door control, thermostats, lighting, smoke detectors, outdoor cameras, indoor security cameras, and more.

Speak to a Protect America rep

Ratings Breakdown
Monthly Monitoring Fee $19.99-42.99
Install & Equipment Fee $0
Contract Length 36 Months
Cancellation Policy Pay Balance
System Relocation Fee Free
Number of Reviews 2,436
Review Last Updated: January 16, 2020

Real Customer Reviews

The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.

In order to ensure the legitimacy of reviews on BestHomeSecurityCompanys.com, all reviews are moderated by real people. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.

2,436 Protect America Reviews

1. Select Your Rating:

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10=best

2. Share Your Experience:

3. Review Validation:

10

Score

Janicerocks78 Seattle, WA

Jan 29, 2019

I just bought my first home (yay!), and it already had ADT installed. I didn't really need the new equipment,but they were actually able to use my existing equipment, and didn't pressure me into something I didn't need. HUGE props. Thanks guys!

9

Score

RICK D. Houston, TX

Jan 29, 2019

I had a break-in just down the street from me. I researched a LOT of companies, and so far Protect America has done an awesome job. Love the peace of mind, and the lower price. :)

10

Score

MCOLSEN Sacramento, CA

Jan 29, 2019

I'm team PA! I've got 3 little girls in my home, (just moved to Sacramento from Idaho Falls.) Set my alarm for the first time last night after installing it, which only took 30 min. Super simple. big peace of mind, and their customer service has already called me 3 times to make sure I was all set. Very impressed. - Mark Colsen

10

Score

ms. C. Jenkins Myrtle Beach, SC

Jan 28, 2019

I just spent an hour on the phone with Pete, who must have lots of patience. He walked me through each step for downloading my system onto my iphone. He was most helpful, and encouraging - even when I wasn't sure I could disconnect my system. I did succeed in getting my iphone programmed -thanks to Pete. At 73 years old I feel very "high tech".

8

Score

Matt Easdon Chicago, IL

Jan 27, 2019

Love the system. Works great. My only beef is that apparently I missed their special which means I have to pay $29 a month rather than $19.

10

Score

Tammy Jenkins Lehi, UT

Jan 27, 2019

Just signed up, and was wondering if I had missed a better deal online. Glad I came across this site! I feel even better about choosing Protect America! Install comes tomorrow, so excited! – Tammy

10

Score

J4CKM4N78

Jan 27, 2019

No complaints here ordered the system and it got here pretty quick. I just needed somthing simple and something that works. These guys hooked me up!

0

Score

Hannah Washington, DC

Jan 26, 2019

I posted a review on here in November, when I experienced a total Protect America failure at all levels: customer service, equipment, emergency number, website, etc. Since then, I have tried multiple times to cancel account and have not had any service since then. Yet, they continue to bill me, pretend to set up call-back times and don't call at the scheduled times but instead on different days at random times when I'm not available, and then claim they called back as scheduled. They are also trying to extort 6 months of payments in exchange for ending my contract, ignoring the fact that their service has failed, which itself is a violation of the contract and grounds for termination. Is anyone interested in joining a class action lawsuit action the company? I am looking into that now.

0

Score

MARTI

Jan 22, 2019

HORRIBLE! Tried o switch from ADT...NO THANK YOU! Customer Service is awful, hold time is very long EVERY TIME that you call. You have to install equipment yourself, equipment is to be place with Velcro sticky on walls....TACKY! To return the equipment you have to pay for return OUT OF POCKET!!! DON’T DO IT, WORST SERVICE EVER!!

1

Score

Anthony J Raimondi Lafayette, CA

Jan 21, 2019

Been with this company for 7 years, started out great, since mid 2018 their customer service has taken a catastrophic turn for the worst. Sales will pick up the line immediately however service is non existent. Hard to say if they can be reliable in the event of a problem. Have spent hours trying to reach them for a simple problem. Stay away is my recommendation.

0

Score

marlon johnson

Jan 21, 2019

Do not do business with these people! They will play so many games when its time to let them go. I had no problems while I utilized them but when I wanted to end business they flat out wint close the account and keep trying to charge me

0

Score

Tim Smyth

Jan 19, 2019

This company has intentionally deceptive billing and cancellation processes. I have filed a complaint with the BBB and the CFPB, but suffice it to say, you need to select a different provider. They refuse to allow you to submit your cancellation request unless it's within 30 days of your last contracted service date BUT then they will tell you your service cancellation won't take place until the 'following billing cycle' which means you are paying for 2+ additional months. When you try to call them to cancel, they will transfer you multiple times, put you on hold for 20+ minutes and try to get you to stay with many (many) upsell/continue service offers. All in all, I was on the phone with them for almost an hour to simply cancel the service. Then, they say you need to sign a PDF cancellation document that will arrive via email in 3-5 business days (again possibly pushing you into their next arbitrary billing cycle, making you pay for additional months of the service). I have found that, although I personally signed the cancellation document in October, I still see them charging my credit card today - January 19th. I have issued a chargeback with my card, but this is ridiculous. Stay away from this horrible company.

0

Score

NeilVerse Corvallis, OR

Jan 14, 2019

Terrible customer service, terrible service, the installers who "attempted" to help were less than helpful and acted like it was a chore to assist. When attempting to cancel service the runaround to actually speak with someone was so ridiculous that I was sitting on hold for over 30 minutes before finally giving up. I sent the equipment back within 30 days, the contract was unclear on what constituted cancellation and they continued to charge my account without having any equipment actually being monitored. Then they refused to cancel the contract and stated I had to pay for all the years. DO NOT USE THIS COMPANY! Use Vivint or Ring

1

Score

Stephen M Dalrymple Melbourne, FL

Jan 14, 2019

In July of 2018 I called Protect America to cancel my service since I was moving out of state. The agent stated that they would reduce my charge to $9.99 to hold my service to see if I wanted to reinstate it once I got re-established in my new home. Due to past experiences I chose to go with another company. I expected a $9.99 charge. Later I noticed that Protect America had continued to charge for my services at the previous address even though I had not lived there for months. They never charged the agreed upon amount of $9.99 but charged the complete amount each and every month. After a lengthy discussion with their credit department on 11/14/2018, the manager agreed that I would only pay a portion of the now large amount due. I had her send me an email stating our agreement and that the account was paid in full and closed out since I no longer trusted a verbal conversation with Protect America. On 1/14/2019 I received another bill requesting another payment as the account was never closed as was stated verbally and also in writing. BEWARE IF YOU EVER HAVE TO CANCEL SERVICE. YOU MAY NEVER STOP RECEIVING A BILL NO MATTER WHAT IS TOLD TO YOU!!!!!!!!!! WHAT A RACKET!!!

4

Score

Ariana Del Cid Phoenix, AZ

Jan 10, 2019

The length of the term was never made clear to me or the fact that there was even some sort of contract. I am moving to another place with someone who already has the same alarm service and Protect America has not been helpful in providing options to me. I either pay TWO years of service or transfer my service to someone else. Thanks a lot “Protect America”. I also chatted with someone on the customer service team who was very rude. When I told her I preferred to call customer service and have a more direct conversation she replied with “I am customer service ma”am”.

2

Score

Gerard Pomona, CA

Jan 6, 2019

They use outdated equipment. When I called the customer service tonterminate my contract, I was on hold for 54 minutes and only to be directed to an email address. worst experience ever.

0

Score

Hannah Washington, DC

Dec 21, 2018

I've had the same problems as many other folks commenting here. The panel and keychain devices are cheaply made and fall apart easily, when the alarm goes off for no real reason, it's impossible to reach anyone to have them turn it off, I've spent hours on the phone on hold trying to get a hold of customer service reps and supervisors. To boot, they refuse to cancel my contract with having to fork over hundreds of dollars even though their products and service are defective. I would never recommend Protect America to any homeowner. They are atrocious. The only way to get them to change their terrible practices is to shame them publicly. I've tweeted at them, and I encourage others to use social media against them as well.

2

Score

Chris Connellsville, PA

Dec 19, 2018

Extremely difficult to cancel. I called 3 separate times and signed email to cancel and they still billed my bank account. They would not refund me the bill. Very frustrated and I feel robbed. Their customer service have very nice people but I don’t trust them.

3

Score

Jeremy Colfer San Diego, CA

Dec 18, 2018

The sensors failed all the time and the equipment is bulky and outdated. But when you try to cancel they make you pay the full amount of the three year contract. Avoid these people if you value your money. So many other services out there -- like Ring -- where you can get better equipment for less money and no contract. This pyramid scheme will hopefully be out of business soon.

1

Score

Louis Sartori

Dec 8, 2018

We have had this service for over 2 years and we have had bothing but problems. False alarms, malfunctioning equipment, loss of contact on doors and windows. We have finally tried to cancel as we are outside of our contract, but every time we try, they send us back into the call que and they continue to bill us. Do not use this company!!!

10

Score

Kristin Martin Townsend, DE

Dec 5, 2018

Great system, no problems, easy to use. Affordable and easy set up

6

Score

Zach Broyles Las Vegas, NV

Dec 5, 2018

The customer service has been a bit spotty. I've had issues with covering my garage and having false alarms and the end result was just not having my garage protected. IT would seem that they could present additional options like an extra keypad int he garage but no one has presented any useful solutions.

0

Score

marlon johnson

Dec 5, 2018

Dont do business with this company!! When it's time to cancel they will put you through the ringer

6

Score

Tarek South Burlington, VT

Dec 4, 2018

The system is very easy to install but I was looking for replacement sensors and they charged my account. I shouldn't be getting a charge because I already paid and the rep said they would wear out easily.

8

Score

Yee Irvine, CA

Dec 4, 2018

It’s easy to install. Whenever I need help I call and they are always there to help me.

8

Score

Vincent Burlington, NJ

Dec 4, 2018

I chose Protect America because it’s not internet based, its based on circular power so I didn’t need to have a hard wired phone line to use this service. I also like the features on the phone which allow me to enable and disable the system, remote key as well with the panel. I installed the system myself and it was very easy and all seemed to work. I think if they could make external cameras more affordable that would improve the quality and availability to use of the system for me. Whenever I’ve had a problem with the system or if I need to troubleshoot everyone is very knowledgeable. I like the text feature that you can send a text or call in for technical assistance. It’s very easy to do.

10

Score

Stanley Celebration, FL

Dec 4, 2018

They did help me with the set up as they said, it took about an hour. You can set it up yourself with some help on the phone and that’s exactly what happened. I have had a couple issues with some of the sensors not sticking properly. When I called they answered the phone in the first few rings and somebody who could help me was on the line. For a couple small problems I’ve had they’ve been immediately available and also provide a convenient service to test it every month. It’s not the most sophisticated system but for me it’s the simplicity. It’s just a couple more than one button to arm and just the code and button to disarm and I can do it from my iPhone.

10

Score

Shahriyar Schaumburg, IL

Dec 4, 2018

I had a couple of the situations when I needed to get in touch with your customer service and is a really excellent very knowledgeable. And CS oriented and customer service oriented. The system gives me a lot of information the sensors and the the security involved.

10

Score

Laura St. Paul, MN

Dec 4, 2018

It works like expected to work. It's not cumbersome. It's easy to use and seems reliable. They were great when we first started out and when we set it all up.

10

Score

Anonymous Colorado Springs, CO

Dec 4, 2018

They promptly respond if my alarm goes off. They always call to insure that this is a true emergency. I haven’t had any issues with their equipment. Easy to use.

8

Score

Anitra Oaklandon, IN

Nov 28, 2018

It's not fancy like Ring but if you want basic protection at an affordable cost, it's perfect.

8

Score

Kim Fort Myers, FL

Nov 28, 2018

I like the service. Wish you didn't have to pay for install or have to install yourself. I still have half of the stuff sitting in a draw unused

1

Score

Carol Knapp

Nov 27, 2018

I tried to cancel my 36 month agreement in September when the three years would have been completed. Just today November 27, it has finally been canceled-as of December 31. I have been charged two extra months,- thinking that the service had been discontinued,- I removed the system from my home. So protect America has ripped me off for an additional $100, for no reason, except the only thing they are concerned about it seems, is money. Let’s just forget about customer satisfaction, I guess is their motto. I would certainly advise anyone wanting a security system to shop around. Protect America just happened to be the only one I knew about because my daughter had it.

1

Score

Diana Deitrick

Nov 26, 2018

Trying to cancel this service was a nightmare! I went through 4 people on the phone after waiting for 56 minutes to speak to the first person. Then was passed through 3 others each who tried to sell me a new system, wanted details on why I was canceling, would the new home buyer want to take over the system or buy a new one, and did we know anyone else who would like to purchase a system? All that BEFORE letting me know that it's a 30 day notice to cancel, and that it would take 1-2 days to speak with an account manager, and 24 hours before I would receive the cancellation notice letter required to be returned immediately so that the next month's charges would be the final charges. The Chat online service was useless, emailing (as a written notice) was not acceptable, and there is no way to change the payment method --- except by speaking with an account rep. in 1-2 days. The overall impression this experience gave me was that the company is going out of business and struggling to keep customers! Poor customer service and a royal runaround overall left a really bad taste in my mouth. Oh, and I'd planned to contact them to purchase a new system once I'm settled in my new home and know what I need there! I was also going to recommend them to my homebuyer! Those won't happen now for sure! Never want to go through this ever again.

0

Score

Pat

Nov 21, 2018

They came to our door, sold it to us installed it and signed us up for a 3 year contract. I developed terminal cancer and had to sell and move to a lower priced house. I called them, due to my illness, to have them come out and reinstall because I physically cannot do it. They said they have no Installation department and then we asked to get out of the Contract and they said NO!!!!! Anyone who has been through Cancer with a loved one should not do business with them s company or cancel your service!!

10

Score

Phil Norwalk, CA

Nov 15, 2018

It’s easy to use and was easy to install. When I was setting up, I called and they talked us through it and were really good. Fair rates.

10

Score

Kenneth Buckeye, AZ

Nov 15, 2018

Customer service is always cooperative and answer all the questions.

8

Score

Vinay Webster, TX

Nov 15, 2018

I don’t like their sensors. I have a dog inside the house so we don’t use them very often. I guess it’s okay but it’s really similar to any other company.

10

Score

Lisa Killeen, TX

Nov 15, 2018

It was pretty easy to install and I’ve had it several months. They are very thorough.

10

Score

Charles Columbia, SC

Nov 15, 2018

When I need something or ask a question they let me know right away. I know that my house is protected and I am protected.