Protect America

Protect America

9.2

Our Score

7.7

User Score

In business for over 25 years, Protect America is the top-rated alarm company on Best Home Security Companys for their pricing, customer service, equipment, and customer reviews.

They are one of the only companies that still offer service for landline monitoring, as well as broadband and cellular home security monitoring. Protect America offers flexible monitoring options for nearly every budget. Monthly monitoring starts at $19.99 - one of the lowest home security system prices - and goes to $50 a month for cameras and video monitoring (on par with other professional monitoring companies).

Read our summary of Protect America (pros, cons, and their security system review), or browse our 2,ooo+ customer reviews below.

Pros

No Upfront Equipment Costs

What sets Protect America apart the most from other home security companies is that there are no upfront costs. Instead, customers can pay for their equipment in their monthly bill with no interest charged. This makes Protect America one of the most affordable home security companies in the industry. While other companies will charge anywhere from $99 to over $1,000 in upfront costs, Protect America currently charges $0 in upfront fees. However, those who want to purchase their equipment outright still can.

If a customer wants to purchase devices from Protect America upfront, they definitely can and this will result in a lower monthly fee. Protect America has transparent pricing on their services and equipment. Other alarm companies require homeowners to call in and get a quote. Protect America displays all this information on their website and allows customers to get an instant quote by building their own home security system, or choosing from the company's packages.

Low Monthly Monitoring Fees

Protect America offers five different home security packages ranging from a locked-in rate starting at $19.99 per month (landline monitoring), one of the cheapest monthly monitoring packages available in the home security industry. Minimum monthly monitoring with cellular is $41.99/month, the same or lower than other companies. Monitoring includes free equipment (see above).

When you compare Protect America vs ADT, you'll notice that ADT is more expensive overall: both basic monitoring and video monitoring are $10 more. ADT also has customers purchase alarm devices upfront for an unknown cost. For more details, see our comparison table below. We've also compared Protect America's home security to Vivint Smart Home.

With Protect America, their monitoring center watches over your home 24/7 and dispatches emergency services when needed. You can also monitor your home yourself with the Protect America mobile app - available on Google Play (rated 3/5) and the App Store (rated 2.5/5). With their mobile app, a customer can...

  • Access door locks (lock and unlock remotely)
  • View and adjust Z-Wave devices (including thermostat and garage door)
  • Arm and disarm the alarm
  • Stream live footage from cameras
  • View recorded footage from security camera
  • Adjust lighting (turn lights on, off, and dim)
  • Get alerts to opened doors and windows

Lifetime Equipment Warranty

Protect America offers a free lifetime warranty with all the equipment and all packages. If any parts of their equipment are defective or stop working, the company will send out replacement parts for free as long as you are a customer. Once you sign a contract with Protect America, your rate is locked in. They will not raise your monthly monitoring fees as long as you are under contract.

Once you sign a contract with Protect America, your rate is locked in, meaning even if the company raises prices for their service, they can't raise your rate. Other companies, like Xfinity, do not promise a locked-in rate after a year.

Protect America Reviews

Protect America comes highly recommended by its customers. On average, their customers rate them 8 out of 10. This is a high rating in the home security and smart home industry - 80% of the reviews we see for these companies are negative. Many Protect America home service reviews touch on the following:

  • Helpful, fast customer service
  • Easy to install DIY system
  • Fair pricing for alarm equipment
  • System and camera work well

You can read more reviews from Protect America customers here.

DIY Security Solution

Protect America is a DIY security solution, meaning you install the security equipment at home on your own without the help of a professional. The DIY process is simple and will take you less than an hour to complete. The simple process comes with 24/7 support and the company provides a collection of online video tutorials. This can provide peace of mind to consumers looking to get their home security system installed quickly and easily.

Cons

3-Year Contract

One downside of Protect America is its 3-year (36-month) contract. Some home security companies offer their home security services with shorter contracts or no contracts at all; however, a 36-month contract is quite common within the industry. The reason companies can have shorter or no contract is because they require a customer to purchase the home security system upfront.

Cancellation Policy

If you do decide to cancel Protect America's services, you will be required to pay 100% of the remaining balance of your contract. Other home security companies may only require you to pay a percentage of the remaining balance. Paying the full balance can end up costing you hundreds of dollars if you haven't been on the contract very long. Be sure to research Protect America's terms before committing to a contract.

New customers have 30 day money-back guarantee. During that time, they can return their equipment without being bound to the 36-month long-term contract.

Protect America Complaints

While most of the Protect America reviews we have on our site are positive, there are still complaints from some customers. Most of these complaints can be categorized into the following two groups:

  • 3-year contract that customers are unable to cancel
  • Unhelpful customer service; difficulty getting ahold of service rep

Our Recommendation

Based on our research, you likely won't find a more affordable home security company than Protect America. It is a solid home security company with packages starting at only $19.99 per month with no upfront or installation costs, so you get the most equipment and the least amount of upfront costs. We recommend them for their low price and great customer reviews. Learn more from Protect America.


About Protect America

Monitoring Plans

The following are monitoring plans offered by Protect America. Each plan comes with the listed equipment for free. Costs depend on what type of monitoring you choose (cellular, landline, broadband). Add an indoor video camera or a video doorbell camera for just $7 more a month to any of these plans. Add both cameras for $10/month on any plan (includes monitoring).

Copper

Landline: $19.99/mo

Broadband/Cellular: $41.99/mo

  • Control panel
  • 3 door / window sensors
  • 1 motion detector

Silver

Landline: $37.99/mo

Broadband/Cellular: $49.99/mo

  • Control panel
  • Smartphone app
  • 9 door / window sensors
  • 1 motion detector

Platinum

Landline: $42.99/mo

Broadband/Cellular: $54.99/mo

  • Control panel
  • Smartphone app
  • 14 door / window sensors
  • 1 motion detector

Additional Equipment

Protect America integrates with smart home automation products, such as lighting, garage door control, smart locks, smoke and fire detectors, lighting, smart appliances, and more.

IQ Panel 2 (Upgraded Control Panel)

The packages listed above all come with the Simon XT control panel for you to arm and disarm your system. Interested parties can upgrade to the IQ Panel 2 - a touch screen hub that connects all of your smart home devices. This panel has a built-in camera and a glass break detector.

Motion Detectors: $99/each

There is also the option to install motion detectors. These motion sensors are easy to install, and they detect both heat and movement within a 25-foot range in a 90-degree arc. They can be installed in the corners of rooms, and it is recommended to put these in high traffic areas in your home.

Window and Door Sensors: $39/each

Protect America offers several different types of sensors. They have the door and window sensors which detect whenever the door or window is opened. The Protect America door and window sensors are wireless microsensors which means they do not have to be plugged into your wall and are hidden out of the way. It is advised that customers place a sensor on every door and window for optimum security.

Glassbreak detector: $99/each

Protect America's equipment includes a glassbreak detector. With this device, an alarm will trigger if glass breaks while your system is armed. The alarm works wirelessly and picks up sound within a 20-foot radius.

August Smart Lock Pro: $229

This is a deadbolt door lock that you can control from your mobile app for keyless access to your house. One of the Z-wave devices from Protect America.

Keychain remote: $49

Remote that you keep on your keys to arm and disarm the alarm at your home. Works up to 100 feet. Includes a flashlight and an alarm sound.

Indoor Camera: $100

Users will want to place Protect America's video surveillance cameras in high traffic areas, like by door entries/exits and hallways. Protect America enables users to view video surveillance through their "Smart Connect App." Live footage from the camera can be viewed at any time from anywhere as long as they have a WiFi connection. The camera starts recording during an alarm or as scheduled. Includes night vision and two-way audio.

Doorbell Camera: Price Varies

This video doorbell camera is wired to your home and begins automatically recording when anyone approaches your front door.

Connect With More Home Automation Equipment

In addition to a wide array of alarms and security devices, customers can integrate smart home devices with Protect America equipment using Z-Wave technology: a wireless network you connect devices to that's designed not to interfere with other wireless products. Z-Wave technology can be controlled remotely through your phone.

Because Protect America is a DIY security system, you can set up their products and any other smart home devices at your leisure: door locks, garage door control, thermostats, lighting, smoke detectors, outdoor cameras, indoor security cameras, and more.

Speak to a Protect America rep

Ratings Breakdown
Monthly Monitoring Fee $19.99-$42.99
Install & Equipment Fee $0
Contract Length 36 Months
Cancellation Policy Pay Balance
System Relocation Fee Free
Number of Reviews 2,457
Review Last Updated: March 13, 2020

Real Customer Reviews

The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.

In order to ensure the legitimacy of reviews on BestHomeSecurityCompanys.com, all reviews are moderated by real people. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.

2,457 Protect America Reviews

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3. Review Validation:

1

Score

Louis Sartori

Dec 8, 2018

We have had this service for over 2 years and we have had bothing but problems. False alarms, malfunctioning equipment, loss of contact on doors and windows. We have finally tried to cancel as we are outside of our contract, but every time we try, they send us back into the call que and they continue to bill us. Do not use this company!!!

10

Score

Kristin Martin Townsend, DE

Dec 5, 2018

Great system, no problems, easy to use. Affordable and easy set up

6

Score

Zach Broyles Las Vegas, NV

Dec 5, 2018

The customer service has been a bit spotty. I've had issues with covering my garage and having false alarms and the end result was just not having my garage protected. IT would seem that they could present additional options like an extra keypad int he garage but no one has presented any useful solutions.

0

Score

marlon johnson

Dec 5, 2018

Dont do business with this company!! When it's time to cancel they will put you through the ringer

6

Score

Tarek South Burlington, VT

Dec 4, 2018

The system is very easy to install but I was looking for replacement sensors and they charged my account. I shouldn't be getting a charge because I already paid and the rep said they would wear out easily.

8

Score

Yee Irvine, CA

Dec 4, 2018

It’s easy to install. Whenever I need help I call and they are always there to help me.

8

Score

Vincent Burlington, NJ

Dec 4, 2018

I chose Protect America because it’s not internet based, its based on circular power so I didn’t need to have a hard wired phone line to use this service. I also like the features on the phone which allow me to enable and disable the system, remote key as well with the panel. I installed the system myself and it was very easy and all seemed to work. I think if they could make external cameras more affordable that would improve the quality and availability to use of the system for me. Whenever I’ve had a problem with the system or if I need to troubleshoot everyone is very knowledgeable. I like the text feature that you can send a text or call in for technical assistance. It’s very easy to do.

10

Score

Stanley Celebration, FL

Dec 4, 2018

They did help me with the set up as they said, it took about an hour. You can set it up yourself with some help on the phone and that’s exactly what happened. I have had a couple issues with some of the sensors not sticking properly. When I called they answered the phone in the first few rings and somebody who could help me was on the line. For a couple small problems I’ve had they’ve been immediately available and also provide a convenient service to test it every month. It’s not the most sophisticated system but for me it’s the simplicity. It’s just a couple more than one button to arm and just the code and button to disarm and I can do it from my iPhone.

10

Score

Shahriyar Schaumburg, IL

Dec 4, 2018

I had a couple of the situations when I needed to get in touch with your customer service and is a really excellent very knowledgeable. And CS oriented and customer service oriented. The system gives me a lot of information the sensors and the the security involved.

10

Score

Laura St. Paul, MN

Dec 4, 2018

It works like expected to work. It's not cumbersome. It's easy to use and seems reliable. They were great when we first started out and when we set it all up.

10

Score

Anonymous Colorado Springs, CO

Dec 4, 2018

They promptly respond if my alarm goes off. They always call to insure that this is a true emergency. I haven’t had any issues with their equipment. Easy to use.

8

Score

Anitra Oaklandon, IN

Nov 28, 2018

It's not fancy like Ring but if you want basic protection at an affordable cost, it's perfect.

8

Score

Kim Fort Myers, FL

Nov 28, 2018

I like the service. Wish you didn't have to pay for install or have to install yourself. I still have half of the stuff sitting in a draw unused

1

Score

Carol Knapp

Nov 27, 2018

I tried to cancel my 36 month agreement in September when the three years would have been completed. Just today November 27, it has finally been canceled-as of December 31. I have been charged two extra months,- thinking that the service had been discontinued,- I removed the system from my home. So protect America has ripped me off for an additional $100, for no reason, except the only thing they are concerned about it seems, is money. Let’s just forget about customer satisfaction, I guess is their motto. I would certainly advise anyone wanting a security system to shop around. Protect America just happened to be the only one I knew about because my daughter had it.

1

Score

Diana Deitrick

Nov 26, 2018

Trying to cancel this service was a nightmare! I went through 4 people on the phone after waiting for 56 minutes to speak to the first person. Then was passed through 3 others each who tried to sell me a new system, wanted details on why I was canceling, would the new home buyer want to take over the system or buy a new one, and did we know anyone else who would like to purchase a system? All that BEFORE letting me know that it's a 30 day notice to cancel, and that it would take 1-2 days to speak with an account manager, and 24 hours before I would receive the cancellation notice letter required to be returned immediately so that the next month's charges would be the final charges. The Chat online service was useless, emailing (as a written notice) was not acceptable, and there is no way to change the payment method --- except by speaking with an account rep. in 1-2 days. The overall impression this experience gave me was that the company is going out of business and struggling to keep customers! Poor customer service and a royal runaround overall left a really bad taste in my mouth. Oh, and I'd planned to contact them to purchase a new system once I'm settled in my new home and know what I need there! I was also going to recommend them to my homebuyer! Those won't happen now for sure! Never want to go through this ever again.

0

Score

Pat

Nov 21, 2018

They came to our door, sold it to us installed it and signed us up for a 3 year contract. I developed terminal cancer and had to sell and move to a lower priced house. I called them, due to my illness, to have them come out and reinstall because I physically cannot do it. They said they have no Installation department and then we asked to get out of the Contract and they said NO!!!!! Anyone who has been through Cancer with a loved one should not do business with them s company or cancel your service!!

10

Score

Phil Norwalk, CA

Nov 15, 2018

It’s easy to use and was easy to install. When I was setting up, I called and they talked us through it and were really good. Fair rates.

10

Score

Kenneth Buckeye, AZ

Nov 15, 2018

Customer service is always cooperative and answer all the questions.

8

Score

Vinay Webster, TX

Nov 15, 2018

I don’t like their sensors. I have a dog inside the house so we don’t use them very often. I guess it’s okay but it’s really similar to any other company.

10

Score

Lisa Killeen, TX

Nov 15, 2018

It was pretty easy to install and I’ve had it several months. They are very thorough.

10

Score

Charles Columbia, SC

Nov 15, 2018

When I need something or ask a question they let me know right away. I know that my house is protected and I am protected.

0

Score

Michael Devaney Tampa, FL

Nov 15, 2018

None of the products worked. Window clings don't work in Florida, they use a cheap velcro that melts to your surface. They are an absolute horrid company to deal with.

3

Score

Cary Opteris

Nov 8, 2018

I did not choose this system. I was happy with the system we had. This system was delivered but no technician shows up to install the hardware or do the setup. Who has time to do their job for them? We have already been without a security system for two weeks because this change was made, and now it's still not set up because amateurs have to do all this reading and try to learn it. This is too important to be without a system and then have amateurs program it. What happened to service anymore. We don't even plan to use half of this stuff, and it sounds like we are going to have false alarms when the windows won't stay closed. How loud is the alarm? Can you adjust it? I'm not trying to deafen occupants and burglars. I just want the burglars to know they have tripped an alarm and they should get out, and I want to know they have entered so I can defend the house. It doesn't have to be complicated or the alarm be 200 decibels.

0

Score

amanda Alexandria, VA

Nov 6, 2018

Trash service and trash cancelation policy

0

Score

Carmen Weathers Washington, DC

Oct 18, 2018

Do not use Protect America security service, you pay for the equipment that you need to install the sensors have velcro that deteriorates and this company never answers the phone for any emergencies or for customer service. They only answer the phone when you are a new customer and you get stuck for 3 years. Protect America has the worst security service.

0

Score

Latrisha R Barrett

Oct 15, 2018

I signed up for new service about a week ago. I called back before I even received my equipment because I didn’t want to enter in to their contract and they made me speak with three different people who continued pressuring me in to trying their service. I said fine as I had already spent an hour on the phone trying to cancel. I received my equipment last Tuesday October 10th. Got it set up the 12th. I still wish to cancel within my 15 days as per the contract agreement and am again on hold for more than 30 minutes this morning trying to cancel. No one has come on the line as of yet. This public post should serve as my written notice WITHIN MY 15 DAYS THAT I WANT TO CANCEL MY CONTRACT!!! Please someone acknowledge this so that I am not locked in through pure poor customer service. I will never do business with your company, nor will I recommend you to anyone. In fact, I will give negative reviews to anyone I can. Again, I am publicly giving written notice I am cancelling my contract as per the conditions provided on cancellation and will be returning your equipment. I am still on hold as I am writing this review. Please stay away from this company. Their offer of a free trial will result in them roping you in to a long term contract because they make it impossible to cancel. They were quick to call more than ten times a day to get your business, but make themselves unavailable at all other times.

0

Score

Krish Ruskin, FL

Oct 13, 2018

This company is something I would stay away from--the problems ranging from poor customer service inflexibility and automatic renewal without checking for a lengthy period of time. We recently moved to another state and tried to cancel the service after many years of being with them (automatic renewal without notice), these people would not give any break. All our pleas went to deaf ears and they threw the book at us. Stay away form these type of organizations.

0

Score

Vicky Chafin Huntington, WV

Oct 4, 2018

Never installed the equipment. Tried to cancel. The company said I couldn't. Still have to pay the monthly fee without receiving the services. STAY FAR AWAY FROM THIS COMPANY. THEY ARE A SCAM!!!!!!

0

Score

Kristofer Fagerman Hayward, CA

Oct 1, 2018

Does not actually provide security. The systems are cheap, and when they fail to perform basic functions, the company hides behind long term contracts to keep you paying monthly. Very frustrating, have tried many times to cancel or get something that works...countless hours testing my patience with customer service, tech support, and upper management. Can't wait until my contract is expired so I can get away from this company.

0

Score

Nicole Love

Sep 20, 2018

DO NOT SIGN UP WITH THIS COMPANY!!! Please save your time, money and peace of mind. Customer service is terrible, hence why I do not wish to deal with the company. The equipment has NEVER worked and I am stuck paying for a service I do not use for 3 years. I am almost to the point of just letting it go to collections and figuring it out from there. They are thieves, please do not even consider this company. I wish I had read the reviews before choosing them.

0

Score

Laura Tillman Meridian, MS

Sep 14, 2018

I have been a customer for 5 years and was told that I could not cancel my service, my camera never worked the sensors fell down after 2 years. The customer service is awful, wait time to talk to someone is very long. I am 65 years old and do not feel safe in my own home with this service and they will not let you out of it. Do NOT use this company! Others are less expensive and gives you more. Everything must be installed yourself and is difficult to do.

0

Score

Kevin

Sep 8, 2018

False advertisement, false alarm so the cops show up and gives you a citation, bad customer service such as they will put you on a long hold and redirect you to as many people as possible if you are a new customer they will speak to you really fast. Remember that you are getting in a 3 year contract with them before you sign any paper. Overall they are a bad scamming company who drinks your blood dry. Stay far away from them cause they are money hungry and will try every way to make you stay. Even after my three year contract they try to get another another month off of me for termination. By signing that contract they saying that they will charge me an extra x amount for that month that I won’t be using. Simple put them out there so no one else gets into the circle of death. They’re the true genius, the true burglary out there so be on your toes. They will get every ounce of money from you as they can. I would highly not recommend them to my friends and family.

0

Score

Maegan

Sep 4, 2018

Horrible customer service and awful to have service cancelled. I have tried since April to cancel contract...now it is September and I am still fighting with them! They constantly want to keep my service going and then find some reason to charge me more, saying they are giving me a "discount", when the service should have been terminated at my requested months ago (well past the 36 month contract). Dont trust them as I did!!

2

Score

Angela Leggett Longmont, CO

Sep 4, 2018

The monthly price for the security system was good for my budget. However, I decided to sell my home, and had vector to come out and service my system. I didn't realize I was signing a new contract. Now vector is charging me the remainder of the contract. The service tech is not going to tell you. Please read the contract.....

0

Score

George Chattanooga, TN

Sep 1, 2018

Wish we had NEVER gone with this company for our security!!! Once installed no technician is available to service the cameras if they go offline, which ours have, 2 of them been offline for months and when we call there is a terrible wait time unless you want to enter your callback number & wait for them to call you back, then if you are busy you miss the call and you have to go back through all this again! Once you are lucky enough to get a representative on the phone & you explain your issue, they are more than apologetic and more than willing to "walk you through" how to service your cameras?? Um I'm sorry last time I checked I have a job and I am not asking someone else to do it. Also we were told we would get 3 cameras at our house & we got zero, when I called to ask for the recorded call to be sent to me I did get a call back that said yes you were supposed to get one camera, we must have missed that....really? okay and we were never told the camera that we did install at our business doesn't even record unless you have a sims card? Okay where was that information again they are very apologetic that we weren't told that but they can tell us where we can purchase one and how to put it in..Oh and one of the main reasons we went with Protect America is the video recordings, well when you go look at the video recordings it is of us walking in and out upon open and close! Where is the video of the drunk guy passed out on our sidewalk and the police taking him to jail right before we opened? Oh it is not there. So once again I am on hold for over 8 minutes because "they are experiencing higher than normal call volumes". Well I guess they are if everyone is as unhappy as we are with this so called security system and we are paying 47.00 per month for our business and 51.00 for our home and for what, window monitors? No cameras, no recorded video, who said this is one of the most affordable out there?

5

Score

James Jackson Fayetteville, NC

Aug 30, 2018

The free camera is not free I'm having chi installed today only the door bell camera is free not happy with that your advertisement not correct

0

Score

Drew Martin

Aug 27, 2018

This is a terrible failing company on the way down. I got their product and canceled. It worked sporadically and felt cheap and outdated. The camera quality was terrible, not to mention expensive. I went with a few nest products and xfinity home.

0

Score

Megan Edmond, OK

Aug 24, 2018

Had a horrible experience cancelling my service with Protect America. I requested two months ago to cancel. They told me that they will be sending documents for me fill out over email and a phone call. I didn't receive either for over a month. I got charged again so when I contacted another time to tell them I didn't get anything, I went through the whole process again to find out that they wrote my email down wrong the first time. I told them the correct email and they said the would email and call me. Again, I didn't receive ANYTHING. This is two months now after I contacted them in the first place to cancel. I contact them again and they say they have the right email address but they STILL sent it to the WRONG EMAIL after I told them the right email address. I told them I wanted refunded for these two months that they were supposed to have canceled my account but they made the excuse that they sent the cancellation requests to the email even though it was wrong, so they couldn't refund me.

0

Score

david Burlington, NC

Aug 19, 2018

The sales department experience and call center seem like two different companies. Call center representatives who called our house after the accidental activation of an alarm were rude and unprofessional.

0

Score

Kathleen Philadelphia, PA

Aug 16, 2018

Most of these positive reviews must be fake. Signing a contract with this company was seriously one of the worst decisions of my life. The equipment was incredibly old, cheap, and never worked. They rope you in with the $19.99 price but, in reality, you will not be paying less than $49.99. Once the 36 month contract is finished they will make it very hard to cancel an auto-renewing month-to-month contract, bullying you in to paying for additional months that you did not sign up for. In all, I gave them over $1,800 for a service they never provided. Look at the Yelp reviews (which are vetted for fakes). This company should be put out of business...they are thieves.