Protect America

Protect America

9.2

Our Score

7.7

User Score

In business for over 25 years, Protect America is the top-rated alarm company on Best Home Security Companys for their pricing, customer service, equipment, and customer reviews.

They are one of the only companies that still offer service for landline monitoring, as well as broadband and cellular home security monitoring. Protect America offers flexible monitoring options for nearly every budget. Monthly monitoring starts at $19.99 - one of the lowest home security system prices - and goes to $50 a month for cameras and video monitoring (on par with other professional monitoring companies).

Read our summary of Protect America (pros, cons, and their security system review), or browse our 2,ooo+ customer reviews below.

Pros

No Upfront Equipment Costs

What sets Protect America apart the most from other home security companies is that there are no upfront costs. Instead, customers can pay for their equipment in their monthly bill with no interest charged. This makes Protect America one of the most affordable home security companies in the industry. While other companies will charge anywhere from $99 to over $1,000 in upfront costs, Protect America currently charges $0 in upfront fees. However, those who want to purchase their equipment outright still can.

If a customer wants to purchase devices from Protect America upfront, they definitely can and this will result in a lower monthly fee. Protect America has transparent pricing on their services and equipment. Other alarm companies require homeowners to call in and get a quote. Protect America displays all this information on their website and allows customers to get an instant quote by building their own home security system, or choosing from the company's packages.

Low Monthly Monitoring Fees

Protect America offers five different home security packages ranging from a locked-in rate starting at $19.99 per month (landline monitoring), one of the cheapest monthly monitoring packages available in the home security industry. Minimum monthly monitoring with cellular is $41.99/month, the same or lower than other companies. Monitoring includes free equipment (see above).

When you compare Protect America vs ADT, you'll notice that ADT is more expensive overall: both basic monitoring and video monitoring are $10 more. ADT also has customers purchase alarm devices upfront for an unknown cost. For more details, see our comparison table below. We've also compared Protect America's home security to Vivint Smart Home.

With Protect America, their monitoring center watches over your home 24/7 and dispatches emergency services when needed. You can also monitor your home yourself with the Protect America mobile app - available on Google Play (rated 3/5) and the App Store (rated 2.5/5). With their mobile app, a customer can...

  • Access door locks (lock and unlock remotely)
  • View and adjust Z-Wave devices (including thermostat and garage door)
  • Arm and disarm the alarm
  • Stream live footage from cameras
  • View recorded footage from security camera
  • Adjust lighting (turn lights on, off, and dim)
  • Get alerts to opened doors and windows

Lifetime Equipment Warranty

Protect America offers a free lifetime warranty with all the equipment and all packages. If any parts of their equipment are defective or stop working, the company will send out replacement parts for free as long as you are a customer. Once you sign a contract with Protect America, your rate is locked in. They will not raise your monthly monitoring fees as long as you are under contract.

Once you sign a contract with Protect America, your rate is locked in, meaning even if the company raises prices for their service, they can't raise your rate. Other companies, like Xfinity, do not promise a locked-in rate after a year.

Protect America Reviews

Protect America comes highly recommended by its customers. On average, their customers rate them 8 out of 10. This is a high rating in the home security and smart home industry - 80% of the reviews we see for these companies are negative. Many Protect America home service reviews touch on the following:

  • Helpful, fast customer service
  • Easy to install DIY system
  • Fair pricing for alarm equipment
  • System and camera work well

You can read more reviews from Protect America customers here.

DIY Security Solution

Protect America is a DIY security solution, meaning you install the security equipment at home on your own without the help of a professional. The DIY process is simple and will take you less than an hour to complete. The simple process comes with 24/7 support and the company provides a collection of online video tutorials. This can provide peace of mind to consumers looking to get their home security system installed quickly and easily.

Cons

3-Year Contract

One downside of Protect America is its 3-year (36-month) contract. Some home security companies offer their home security services with shorter contracts or no contracts at all; however, a 36-month contract is quite common within the industry. The reason companies can have shorter or no contract is because they require a customer to purchase the home security system upfront.

Cancellation Policy

If you do decide to cancel Protect America's services, you will be required to pay 100% of the remaining balance of your contract. Other home security companies may only require you to pay a percentage of the remaining balance. Paying the full balance can end up costing you hundreds of dollars if you haven't been on the contract very long. Be sure to research Protect America's terms before committing to a contract.

New customers have 30 day money-back guarantee. During that time, they can return their equipment without being bound to the 36-month long-term contract.

Protect America Complaints

While most of the Protect America reviews we have on our site are positive, there are still complaints from some customers. Most of these complaints can be categorized into the following two groups:

  • 3-year contract that customers are unable to cancel
  • Unhelpful customer service; difficulty getting ahold of service rep

Our Recommendation

Based on our research, you likely won't find a more affordable home security company than Protect America. It is a solid home security company with packages starting at only $19.99 per month with no upfront or installation costs, so you get the most equipment and the least amount of upfront costs. We recommend them for their low price and great customer reviews. Learn more from Protect America.


About Protect America

Monitoring Plans

The following are monitoring plans offered by Protect America. Each plan comes with the listed equipment for free. Costs depend on what type of monitoring you choose (cellular, landline, broadband). Add an indoor video camera or a video doorbell camera for just $7 more a month to any of these plans. Add both cameras for $10/month on any plan (includes monitoring).

Copper

Landline: $19.99/mo

Broadband/Cellular: $41.99/mo

  • Control panel
  • 3 door / window sensors
  • 1 motion detector

Silver

Landline: $37.99/mo

Broadband/Cellular: $49.99/mo

  • Control panel
  • Smartphone app
  • 9 door / window sensors
  • 1 motion detector

Platinum

Landline: $42.99/mo

Broadband/Cellular: $54.99/mo

  • Control panel
  • Smartphone app
  • 14 door / window sensors
  • 1 motion detector

Additional Equipment

Protect America integrates with smart home automation products, such as lighting, garage door control, smart locks, smoke and fire detectors, lighting, smart appliances, and more.

IQ Panel 2 (Upgraded Control Panel)

The packages listed above all come with the Simon XT control panel for you to arm and disarm your system. Interested parties can upgrade to the IQ Panel 2 - a touch screen hub that connects all of your smart home devices. This panel has a built-in camera and a glass break detector.

Motion Detectors: $99/each

There is also the option to install motion detectors. These motion sensors are easy to install, and they detect both heat and movement within a 25-foot range in a 90-degree arc. They can be installed in the corners of rooms, and it is recommended to put these in high traffic areas in your home.

Window and Door Sensors: $39/each

Protect America offers several different types of sensors. They have the door and window sensors which detect whenever the door or window is opened. The Protect America door and window sensors are wireless microsensors which means they do not have to be plugged into your wall and are hidden out of the way. It is advised that customers place a sensor on every door and window for optimum security.

Glassbreak detector: $99/each

Protect America's equipment includes a glassbreak detector. With this device, an alarm will trigger if glass breaks while your system is armed. The alarm works wirelessly and picks up sound within a 20-foot radius.

August Smart Lock Pro: $229

This is a deadbolt door lock that you can control from your mobile app for keyless access to your house. One of the Z-wave devices from Protect America.

Keychain remote: $49

Remote that you keep on your keys to arm and disarm the alarm at your home. Works up to 100 feet. Includes a flashlight and an alarm sound.

Indoor Camera: $100

Users will want to place Protect America's video surveillance cameras in high traffic areas, like by door entries/exits and hallways. Protect America enables users to view video surveillance through their "Smart Connect App." Live footage from the camera can be viewed at any time from anywhere as long as they have a WiFi connection. The camera starts recording during an alarm or as scheduled. Includes night vision and two-way audio.

Doorbell Camera: Price Varies

This video doorbell camera is wired to your home and begins automatically recording when anyone approaches your front door.

Connect With More Home Automation Equipment

In addition to a wide array of alarms and security devices, customers can integrate smart home devices with Protect America equipment using Z-Wave technology: a wireless network you connect devices to that's designed not to interfere with other wireless products. Z-Wave technology can be controlled remotely through your phone.

Because Protect America is a DIY security system, you can set up their products and any other smart home devices at your leisure: door locks, garage door control, thermostats, lighting, smoke detectors, outdoor cameras, indoor security cameras, and more.

Speak to a Protect America rep

Ratings Breakdown
Monthly Monitoring Fee $19.99-$42.99
Install & Equipment Fee $0
Contract Length 36 Months
Cancellation Policy Pay Balance
System Relocation Fee Free
Number of Reviews 2,457
Review Last Updated: March 13, 2020

Real Customer Reviews

The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.

In order to ensure the legitimacy of reviews on BestHomeSecurityCompanys.com, all reviews are moderated by real people. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.

2,457 Protect America Reviews

1. Select Your Rating:

0=worst

10=best

2. Share Your Experience:

3. Review Validation:

10

Score

Danielle Stephenson Saint Paul, MN

Feb 3, 2014

Customer support was great!

10

Score

Micahel Levy Los Angeles, CA

Feb 2, 2014

Quick and easy! :-)

10

Score

John Molnar Cliffside Park, NJ

Feb 2, 2014

Great service was provided.

10

Score

steve ford Palmerton, PA

Feb 2, 2014

agent was very helpful and easy to understand

10

Score

Robert Ankrom Evansville, IN

Feb 1, 2014

Taken care of immediately! Thanks, Protect America!

10

Score

Prakash Manandhar Methuen, MA

Feb 1, 2014

Polite and to the point.

9

Score

Jennifer Owingsville, KY

Jan 31, 2014

the online help was wonderful

9

Score

Paul Sorel Greenwich, NY

Jan 31, 2014

Customer service rep was helpful and knowledgeable.

10

Score

Gerry Twinsburg, OH

Jan 31, 2014

perfect. answered all of my questions

10

Score

NEAL A CAMPBELL Clarksville, TN

Jan 31, 2014

OUTSTANDING SERVICE

9

Score

Adam Taylors, SC

Jan 31, 2014

Very helpful.

10

Score

Anne Takamatsu Indianapolis, IN

Jan 30, 2014

Excellent service! Thank you!

10

Score

Rich Sunnyside, NY

Jan 30, 2014

Quick and easy.

10

Score

jim Sanitate Lewes, DE

Jan 30, 2014

very good service.

10

Score

Pat Irwin Mesa, AZ

Jan 29, 2014

Very good support via chat, answered my questions well and quickly.

10

Score

jennifer browning GA

Jan 29, 2014

the customer rep whom helped me today did a wonderful job, and I feel she went above and beyond

9

Score

griselda San Antonio, TX

Jan 29, 2014

Customer service help was great, fast and accurate.

9

Score

joy Forest, VA

Jan 29, 2014

The rep I was connected with was very nice, quick, and informative.

10

Score

Tom Plymouth, MI

Jan 27, 2014

Great help..

8

Score

Charles Gregory Reaves TX

Jan 27, 2014

Quick and easy.

10

Score

Selma Salguero Fort Lauderdale, FL

Jan 27, 2014

Fast and efficient

10

Score

Charles Doucet Horn Lake, MS

Jan 27, 2014

Great help and great customer service.

10

Score

Jin Zhang Coralville, IA

Jan 24, 2014

your online chat staff are the best!

10

Score

Jared Montoya San Juan, TX

Jan 23, 2014

Customer service answered my questions quickly and everything was great!

9

Score

Terry Molargik Albany, GA

Jan 23, 2014

Agent was very helpful and did well

7

Score

B Finger Manchaca, TX

Jan 20, 2014

Have had Protect America for about 5 months. Glad I waited to give a review. At first service was very good , quick and service reps were very helpful. and responsive. Lately though have had a lot of problems with the phone app. Can not depend on it half the time as it just does not work. Hate to see this because it was working well for awhile. Followed all the instructions to get it going back to the original usage but they keep having problems on their end, The app is a great service if it is working. So beware. .

10

Score

Ryan Dorn Chicago, IL

Jan 16, 2014

A great and easy experience in updating my credit card info.

10

Score

Jim El Cajon, CA

Jan 13, 2014

I had a major break in while on vacation. I have been researching companies for a week. I felt like for the up front cost they were the best deal. Not thrilled about the three year contract but that the price you pay for no up front cost. We will see how it goes when I get the system installed. Hopefully they keep the ten but I have the feeling all alarm companies are a little iffy.

10

Score

Michelle Charleston, SC

Dec 31, 2013

Well, because of my disgusting experiences from another company who fished me out like a stupid guppy and I've regretted it for the last 13 months, I was quick on my feet with this company. After seeing "No Upfront Costs" and "$19.95/mo.", I called. Oh how different it was then! From $19.95 to $41.99/mo for 8 entry point sensors and NO CAMERAS. Wow... great deal, NOT. Don't be scammed.

10

Score

Mary S. Lucedale, MS

Dec 24, 2013

Just signed up today and really appreciate the great customer service. Spoke with James Wright and he was very helpful and informative. Thank you James! I am looking forward to using this system.

2

Score

Jerry Canoga Park, CA

Dec 18, 2013

Run, don't walk from this company. I highly recommend Vivint over PAI. Let me begin by saying that I typically research companies fairly well before I commit to anything in writing. However, with PAI, I was drawn in by the free hardware costs (free primarily due to the self-installation). The hardware is easy to install however the setup and programming of sensor names and system preferences has taken multiple attempts for an hour at a time on the phone with the PAI customer service reps. I have the cellular system that needs no landline or internet connect, however multiple times the system has just began beeping in the middle of the night for no apparent reason. I don't know if it loses cell reception and triggers but when I call the monitoring company they have no sign of malfunction or alarm trigger. Also, I previously used the free smartphone app to arm and disarm the system. But more times than not, I would receive a 'System Response Failed' error. Another issue I've experienced since inception is I'm receiving notifications on my phone that the system has been disarmed. Since I'm sitting at my desk at work, this is a little un-nerving. When I call the monitoring center, it appears its still armed. I've been told a couple times now that their notification server was down and these are old notifications being sent out after the fact. Yesterday I received one that my system was armed, then fice minutes later, was disarmed. I don't know what they're doing, but I have very little faith in this company and the safety of my home. Stay away from them.. Now I'm stuck with 30 more months with this horrible company because they will not let me out of my contract short of paying for all 30 months. I gave them a two for trying.. :)

10

Score

George Cordova Tustin, CA

Nov 27, 2013

Just signed up with Protect America and I am very satisfied with my decision. Their equipment was extremely easy to install. Their rep walked me through every step and we were done in less than 30 mins. They have great customer service.

10

Score

kenneth martin Dothan, AL

Oct 27, 2013

I was with ADT for 18 years until this week. I am now with Protect America. Protect America made it affordable for me to secure my windows (17) and entrances (3) for a small fraction of what ADT wanted. I like the control panel and it being celluar I don't have to worry about someone cutting my landlines. ADT had only secured (3) entrances and every year rate increase plus I had to buy back up battery. Now with Protect America I don't have that to worry with.

0

Score

Karen Commerce City, CO

Oct 14, 2013

Protect America never reimbursed my $399.50. In Summer, 2009, because I had smoke detectors, I decided against their fire protection. After two years of the contract, my home burned to the ground. Yet, they kept charging my credit card for a system that no longer existed! I attempted for a year to stop the charge and get this money back, including a letter sent return receipt. My insurance company sent Protect America validation of the totality of the fire. It has been yet another year with no results. This was a real test of Protect America's integrity and ethics: THEY FAILED...miserably.

5

Score

Vijay GK Jackson, MI

Oct 14, 2013

This sounds like a good deal reading the reviews, but I found the equipment and service to be sub-par (almost useless). It took to couple of months to get the system working as you have to install everything using the stickers and sensors they provide you. After multiple hours and call the system was made to work (not to my satisfaction). On few occasions one of us went out not switching off the alarm. Some call center guy tried to reach us calling all the phones in the system for half an hour till one of us responded and they hung up. I realized there is no use with this service. The company squeezes you as much as they can. Due to technical issues for 2 months I was waived 2 months of fees, however they made me pay for extra 2 months till they got all their money. For more than 2 years (out of 3 years contract) we just kept paying the fees. The battery went bad after 1 and half year and they sent a new battery (I had to fight with them not to bill for the replacement battery - I was told the battery would last 3 years of contract term). It was a project to install the battery and reset the system (I had no idea if the system really worked). By then I gave up hope. Beware of this company. Now I have a local provider with only 6 months contract which I have been extending month by month. Great service and prompt response.

10

Score

Gregg J Leesburg, FL

Oct 3, 2013

I have been with Protect America over 6 years now. Started in an apartment and moved to a house the 2nd year. They worked with me to help out with the cost of adding over 20 additional sensors and setup was easy. The customer service team and alarm monitoring team are both top notch, professional and friendly. They love what they do and truly love working for their company. I have had my smoke detector go off a few times, caused by the oven smoking. Even after canceling the alarm the monitoring center will still call to make sure everything is OK. I recently upgraded my system to the wireless (cellular) system and love it (again they worked with me on the cost of the unit and monthly cost). Touch display in the bedroom works great. Love the alerts sent to smartphones as well as being able to arm and disarm the system remotely. I have yet to have to replace any batteries in any of the sensors (which I was concerned about initially but was told they last a long time and they were correct). If you are looking for a alarm system, great customer service and customer loyalty, this is the company for you.

10

Score

Richard B West Bloomfield, MI

Oct 1, 2013

Their customer service reps are great. Ordered system based on help from them. Arrived about 5 days later. I had the system up and working great in just a couple of hours. All my questions were answered quickly and accurately. I have the cellular version so if the internet or phone lines are cut the system still works. The GE equipment is simply great. As long as you are having them monitor the equipment is warrantied. I couldn't be happier.

10

Score

T. Rivera Waxhaw, NC

Sep 27, 2013

We actually canceled our services with Protect America! However, they were very understanding to why. Customer service rep Quincy was very helpful in the process of my cancellation. Aaron was the sales rep that placed my order and I tip my hat to him. He was very patient, he compared other companies to Protect America, and he gave my the facts. I really do appreciate the customer service they offered, from Aaron to Quincy all were helpful. The equipment was cool to we just couldn't use it in our home.

10

Score

Ebony Saint Louis, MO

Sep 17, 2013

Originally, I had planned to go with ADT because I wasn't familiar with any other monitoring system. But, I did a little research and talked with a rep at Protect America via chat and through the call center. They answered all my question and everyone was so pleasant. So, I finally made the decision to go with Protect America. Andrew was beyond helpful and informative at helping me troubleshoot. Overall, the system was easy to install and they have excellent customer service.

10

Score

Ralph Levi Thomaston, CT

Sep 16, 2013

I just switched from ADT to Protect America. I knew I made the right choice went their CARE representative reached out to me instead of the other way around. They walked me through a quick installation process and continue to follow up with me on the phone and via email to make sure everything is working the way I want it too. I also had a conversation on an issue with Level 2 support and they were equally fantastic. Everything was squared away in one call. I wish I would have moved to Protect America a long time ago. THIS IS WHAT CUSTOMER SERVICE IS ABOUT!!!!