Protect America

Protect America

9.2

Our Score

7.7

User Score

In business for over 25 years, Protect America is the top-rated alarm company on Best Home Security Companys for their pricing, customer service, equipment, and customer reviews.

They are one of the only companies that still offer service for landline monitoring, as well as broadband and cellular home security monitoring. Protect America offers flexible monitoring options for nearly every budget. Monthly monitoring starts at $19.99 - one of the lowest home security system prices - and goes to $50 a month for cameras and video monitoring (on par with other professional monitoring companies).

Read our summary of Protect America (pros, cons, and their security system review), or browse our 2,ooo+ customer reviews below.

Pros

No Upfront Equipment Costs

What sets Protect America apart the most from other home security companies is that there are no upfront costs. Instead, customers can pay for their equipment in their monthly bill with no interest charged. This makes Protect America one of the most affordable home security companies in the industry. While other companies will charge anywhere from $99 to over $1,000 in upfront costs, Protect America currently charges $0 in upfront fees. However, those who want to purchase their equipment outright still can.

If a customer wants to purchase devices from Protect America upfront, they definitely can and this will result in a lower monthly fee. Protect America has transparent pricing on their services and equipment. Other alarm companies require homeowners to call in and get a quote. Protect America displays all this information on their website and allows customers to get an instant quote by building their own home security system, or choosing from the company's packages.

Low Monthly Monitoring Fees

Protect America offers five different home security packages ranging from a locked-in rate starting at $19.99 per month (landline monitoring), one of the cheapest monthly monitoring packages available in the home security industry. Minimum monthly monitoring with cellular is $41.99/month, the same or lower than other companies. Monitoring includes free equipment (see above).

When you compare Protect America vs ADT, you'll notice that ADT is more expensive overall: both basic monitoring and video monitoring are $10 more. ADT also has customers purchase alarm devices upfront for an unknown cost. For more details, see our comparison table below. We've also compared Protect America's home security to Vivint Smart Home.

With Protect America, their monitoring center watches over your home 24/7 and dispatches emergency services when needed. You can also monitor your home yourself with the Protect America mobile app - available on Google Play (rated 3/5) and the App Store (rated 2.5/5). With their mobile app, a customer can...

  • Access door locks (lock and unlock remotely)
  • View and adjust Z-Wave devices (including thermostat and garage door)
  • Arm and disarm the alarm
  • Stream live footage from cameras
  • View recorded footage from security camera
  • Adjust lighting (turn lights on, off, and dim)
  • Get alerts to opened doors and windows

Lifetime Equipment Warranty

Protect America offers a free lifetime warranty with all the equipment and all packages. If any parts of their equipment are defective or stop working, the company will send out replacement parts for free as long as you are a customer. Once you sign a contract with Protect America, your rate is locked in. They will not raise your monthly monitoring fees as long as you are under contract.

Once you sign a contract with Protect America, your rate is locked in, meaning even if the company raises prices for their service, they can't raise your rate. Other companies, like Xfinity, do not promise a locked-in rate after a year.

Protect America Reviews

Protect America comes highly recommended by its customers. On average, their customers rate them 8 out of 10. This is a high rating in the home security and smart home industry - 80% of the reviews we see for these companies are negative. Many Protect America home service reviews touch on the following:

  • Helpful, fast customer service
  • Easy to install DIY system
  • Fair pricing for alarm equipment
  • System and camera work well

You can read more reviews from Protect America customers here.

DIY Security Solution

Protect America is a DIY security solution, meaning you install the security equipment at home on your own without the help of a professional. The DIY process is simple and will take you less than an hour to complete. The simple process comes with 24/7 support and the company provides a collection of online video tutorials. This can provide peace of mind to consumers looking to get their home security system installed quickly and easily.

Cons

3-Year Contract

One downside of Protect America is its 3-year (36-month) contract. Some home security companies offer their home security services with shorter contracts or no contracts at all; however, a 36-month contract is quite common within the industry. The reason companies can have shorter or no contract is because they require a customer to purchase the home security system upfront.

Cancellation Policy

If you do decide to cancel Protect America's services, you will be required to pay 100% of the remaining balance of your contract. Other home security companies may only require you to pay a percentage of the remaining balance. Paying the full balance can end up costing you hundreds of dollars if you haven't been on the contract very long. Be sure to research Protect America's terms before committing to a contract.

New customers have 30 day money-back guarantee. During that time, they can return their equipment without being bound to the 36-month long-term contract.

Protect America Complaints

While most of the Protect America reviews we have on our site are positive, there are still complaints from some customers. Most of these complaints can be categorized into the following two groups:

  • 3-year contract that customers are unable to cancel
  • Unhelpful customer service; difficulty getting ahold of service rep

Our Recommendation

Based on our research, you likely won't find a more affordable home security company than Protect America. It is a solid home security company with packages starting at only $19.99 per month with no upfront or installation costs, so you get the most equipment and the least amount of upfront costs. We recommend them for their low price and great customer reviews. Learn more from Protect America.


About Protect America

Monitoring Plans

The following are monitoring plans offered by Protect America. Each plan comes with the listed equipment for free. Costs depend on what type of monitoring you choose (cellular, landline, broadband). Add an indoor video camera or a video doorbell camera for just $7 more a month to any of these plans. Add both cameras for $10/month on any plan (includes monitoring).

Copper

Landline: $19.99/mo

Broadband/Cellular: $41.99/mo

  • Control panel
  • 3 door / window sensors
  • 1 motion detector

Silver

Landline: $37.99/mo

Broadband/Cellular: $49.99/mo

  • Control panel
  • Smartphone app
  • 9 door / window sensors
  • 1 motion detector

Platinum

Landline: $42.99/mo

Broadband/Cellular: $54.99/mo

  • Control panel
  • Smartphone app
  • 14 door / window sensors
  • 1 motion detector

Additional Equipment

Protect America integrates with smart home automation products, such as lighting, garage door control, smart locks, smoke and fire detectors, lighting, smart appliances, and more.

IQ Panel 2 (Upgraded Control Panel)

The packages listed above all come with the Simon XT control panel for you to arm and disarm your system. Interested parties can upgrade to the IQ Panel 2 - a touch screen hub that connects all of your smart home devices. This panel has a built-in camera and a glass break detector.

Motion Detectors: $99/each

There is also the option to install motion detectors. These motion sensors are easy to install, and they detect both heat and movement within a 25-foot range in a 90-degree arc. They can be installed in the corners of rooms, and it is recommended to put these in high traffic areas in your home.

Window and Door Sensors: $39/each

Protect America offers several different types of sensors. They have the door and window sensors which detect whenever the door or window is opened. The Protect America door and window sensors are wireless microsensors which means they do not have to be plugged into your wall and are hidden out of the way. It is advised that customers place a sensor on every door and window for optimum security.

Glassbreak detector: $99/each

Protect America's equipment includes a glassbreak detector. With this device, an alarm will trigger if glass breaks while your system is armed. The alarm works wirelessly and picks up sound within a 20-foot radius.

August Smart Lock Pro: $229

This is a deadbolt door lock that you can control from your mobile app for keyless access to your house. One of the Z-wave devices from Protect America.

Keychain remote: $49

Remote that you keep on your keys to arm and disarm the alarm at your home. Works up to 100 feet. Includes a flashlight and an alarm sound.

Indoor Camera: $100

Users will want to place Protect America's video surveillance cameras in high traffic areas, like by door entries/exits and hallways. Protect America enables users to view video surveillance through their "Smart Connect App." Live footage from the camera can be viewed at any time from anywhere as long as they have a WiFi connection. The camera starts recording during an alarm or as scheduled. Includes night vision and two-way audio.

Doorbell Camera: Price Varies

This video doorbell camera is wired to your home and begins automatically recording when anyone approaches your front door.

Connect With More Home Automation Equipment

In addition to a wide array of alarms and security devices, customers can integrate smart home devices with Protect America equipment using Z-Wave technology: a wireless network you connect devices to that's designed not to interfere with other wireless products. Z-Wave technology can be controlled remotely through your phone.

Because Protect America is a DIY security system, you can set up their products and any other smart home devices at your leisure: door locks, garage door control, thermostats, lighting, smoke detectors, outdoor cameras, indoor security cameras, and more.

Speak to a Protect America rep

Ratings Breakdown
Monthly Monitoring Fee $19.99-$42.99
Install & Equipment Fee $0
Contract Length 36 Months
Cancellation Policy Pay Balance
System Relocation Fee Free
Number of Reviews 2,457
Review Last Updated: March 13, 2020

Real Customer Reviews

The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.

In order to ensure the legitimacy of reviews on BestHomeSecurityCompanys.com, all reviews are moderated by real people. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.

2,457 Protect America Reviews

1. Select Your Rating:

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10=best

2. Share Your Experience:

3. Review Validation:

10

Score

Gail Albuquerque, NM

Sep 9, 2013

I have had this service for almost a year -- no problems at all. When I have added services, or called with questions, their customer or tech support people have always been courteous and helpful. I would highly recommend!

10

Score

George Denver, NC

Sep 6, 2013

Today I touched my fire alarm button by mistake. It made an awful racket, but within less than a minute, after disarming it I got a call from Protect America checking to see if my house was on fire or if it was a false alarm. Very reassuring to know they're on top of it.

10

Score

Joseph Kern Little Rock, AR

Sep 6, 2013

I recently switched from Monitronics due to bad customer service. You know a company has zero customer service when the agent in customer service starts arguing with the customer and the supervisor does not offer any help either. With this bad experience I looked at the reviews and ratings on this site and through this site contacted Protect America. From the first call till the deal was signed and the installation it was a superb experience. I was treated with utmost respect, and highly valued as a customer. I am in QA, so I know what excellent customer is and what bad customer service is. The customer service with Protect America is the best one can expect. Bout the product and value for money, I did not find anyone who offered me so much for a very affordable price with the assurance that the price will not increase and no surprise charges. The guy who walked me through the installation was absolutely knowledgeable and empowering. I learned a lot about alarm systems and it was a great experience doing the installation myself. I began with wanting the agent to send me a technician. He promised me it was very easy and that I could keep the money I would spend on a technician in my pocket. If you are looking to change or fed up with your current provider or just exploring an alarm service, I would highly recommend Protect America. Great folks with a wonderful attitude putting the customer first.

10

Score

Andrea Atlanta, GA

Sep 6, 2013

They were awesome! Easy set up and super nice. Best deal compared to the other companies.

10

Score

Michael Saline, MI

Sep 5, 2013

Protect America's alarm system is a great system along with awesome customer care. I installed the system in the beginning of August. The system was loaded with sensors, key fobs, a touch screen, and a cellular based control panel. I also got the in car GPS based monitoring service. The installation was fairly simple and I had the luxury of their staff coaching me through the installation. The system is highly customizable and you can add a ton of optional sensors to the system. It even has intelligent house control through the Zwave control module built right into the panel. Overall, the system has surpassed my expectations with the hightly customizable and interactive system.. If you are looking for a top of the line system with easy budget control, Protect America is an awesome security service providers.

10

Score

Tom Ann Arbor, MI

Aug 28, 2013

I've had this alarm system for about a month now, Like everything except the voice activated every time you open a door or window, way to loud and no volume control on it. Wake everyone up in the house when I go to work.

9

Score

BZ Macomb, MI

Aug 26, 2013

Very pleased with system/service. All wireless; easy to install; and the service rep walks you through the whole set-up on the phone. Only issue is they didn't send the garage door sensors and the glass shatter sensor was broken. They informed me that new sensors would ship out shortly.

10

Score

Pilar Diamond Bar, CA

Aug 25, 2013

I have been a satisfied customer for 11 years now. I've upgraded my alarm system twice and my experience with the sales, set up, activation and customer service have been nothing short of excellent! Protect America has the best customer service in the business. No doubt about it. Everyone is pleasant and a true professional. Protect America has the best equipment and the lowest monthly monitoring fee out there.

10

Score

Stephanie M. Commack, NY

Aug 25, 2013

I was a ADT customer and they straight out robbed me because everytime anything went wron with my system I had to pay the technician $99 everytime he came out ( and this is before he even looked at the problem). I ended up paying out $300 and still had problems. I called protect america and the rep I had (Raven) was so professional and patient. She took her time and explained everything to me. I wish I went with protect america 5yrs ago i sure would have saved a lot of money.

2

Score

BillB Ilion, NY

Aug 24, 2013

I was persuaded by this company's ad, the high rating and a lot of the reviews here to try this company over any of the others, and I was amazed at the quick response to my indication of interest - within a minute of clicking on the please contact me button, my phone rang. The very friendly sales rep went through the options for my house and noted the features I wanted. I have a lot of windows at ground level and 5 doors. The salesperson recommended an alarm for each, plus a motion detector and a couple of smoke detectors. When he gave me the upfront cost, even with a few sensors thrown in, my jaw dropped. It was well over $700! Where was the no or low out-of-pocket cost? I had passed over other companies whose "ultra" packages had cost hundreds because I thought this one would be much more reasonable. My second nasty surprise came when I found out that the monthly fee was going to be almost $54! They were generously giving me a couple of perks (like a special on the freeze detector) but they were then increasing my monthly fee by $2 in exchange. Because of the high rating on this website, I swallowed hard and agreed to the 36 month contract. That was the last time I heard from the company directly. I received an email notice a couple of days later from Quantum indicating that a UPS package was en route and expected a week later (on a Thursday). It didn't arrive that day. It came a day later. I mistakenly thought, from many of the previous reviewers' comments, that I would be contacted by a rep from Protect America once they knew my package had arrived. After all, I got a text message that it had been delivered. No one called. I wasn't able to set up the equipment for a couple of days, and still no one called to ask if I was having any issues or needed technical assistance. Nothing. Crickets. My buyer's remorse was increasing by the hour. I spoke to an acquaintance in our town who had given me the idea for a home security system in the first place and found out he was using another company that was covering both his house and an out building he used for two businesses for $33.99/month. I called them (TWC) and while the upfront cost for equipment was comparable, my monthly fee was also going to be fixed at $33.99, and if I added more equipment, the fee would stay the same. Their contract was for just 18 months. Bottom line, I hadn't unpacked the Protect America equipment yet (and almost a week later still hadn't been contacted by the company), so I shipped it back within the 14 day window in the contract and cancelled it. I ended up going with TWC and am very happy with the result. Will write a separate review for that company. I was finally contacted by Protect America - four days after my returned package was received - by the salesperson I had talked to, wanting to know why I cancelled. It was a message on my answering machine, and I decided I didn't owe them an explanation. For those of you persuaded by the positive rating and reviews here, things are not always as they appear. My experience was very different.

10

Score

Norma Palos Hills, IL

Aug 24, 2013

We received our equipment in just a few days and the install was simple (15 minutes). Sarah was the install rep we talked to on the phone to activate (she was awesome!). Jim was our sales rep and was very informative and we would highly recommend having him set up your order. He set it up quick and easy and was very helpful. He can set up your service anywhere in the county. Awesome company!

10

Score

Kathryn Florence, SC

Aug 23, 2013

We just received our system a week ago. The process for installing was easy and the representative, Sara, we spoke with was very pleasant and helpful. I like receiving a text message whenever the system is armed or disarmed and the software for my iphone is user friendly. I like knowing that our detached garage is also protected. So far it has been great.

10

Score

Comet4 Chesaning, MI

Aug 21, 2013

I've had this system for 3 years now with only minimum problems which were resolved promptly by the help personnel. One of the problem wasn't there issue it was mine for not installing barn sensor correctly. I think this is the best system available for the cost and ease of installation. I have had a few accidently alarm trips and was notified immediately from there response center. :)

10

Score

Ray Carroll New York, NY

Aug 16, 2013

I had a great customer service experience with Protect America today! I am so glad I have my system through Protect America. Cheaper rates and better customer service. Thank you!

10

Score

Rob Pattee Detroit, MI

Aug 12, 2013

Protect America is The Best, Hands Down, excellent product, excellent Customer Service, excellent affordability.

9

Score

Maddison Melissa Mortenson Heber City, UT

Aug 12, 2013

Just had my keypad upgraded and replaced for free. Been a customer for 4 years.

10

Score

DeDe P Pikeville, KY

Aug 8, 2013

I couldn't believe how simple the installation was. I loved not having a stranger in my home to do it for me. My 11 year old learned how to use the key pad in a flash and the piece of mind is priceless.

6

Score

Noneofyourbeezwax American Fork, UT

Aug 8, 2013

Single mother of 1, I set it up myself, and it was super easy, but geting my system activated I had to talk to over 4 people, and it was 4 days until they got everything resolved. :(

10

Score

Tom Ligonier, PA

Aug 3, 2013

Excellent company. Great support I receive in installing my cellular system! Patient, kind and willing to work with you. Highly recommend Protect America.

10

Score

Faysal Shaarani San Jose, CA

Aug 3, 2013

I am really impressed with Protect America. From the moment I contacted their sales person to sign up for service, to their support team for setting up the system to getting support after the initial set up were all phenomenal. They are very responsive and very pleasant. They really work hard to come through for their customers. I would definitely recommend them strongly if you are looking to get your home secured.

10

Score

Caleb Keckler Roanoke, VA

Aug 2, 2013

Very Pleased with Protect America. My Rep that helped me on the phone was Great! My Technical Support Rep was Great! I got the Gold package and I love it so far and with my system being wireless I can move any of the system around. I'm not a huge fan of the 36 month contract but I agreed because they let you take your system with you when you move or you can transfer the contract into the new owners name. You cant beat that. I called several alarm companies and Protect America was the best deal.

10

Score

T Miller Roswell, NM

Aug 1, 2013

I've been with Protect for a few years now and I'm still impressed with their tech support and customer service!

3

Score

Tim Saint Louis, MO

Jul 23, 2013

everyone very friendly and eager to help however not consistent. sales tell you one thing tech support another customer service yet another. equipment on web site not as advertised, features not as advertised. everyone urges you to comment on the presidents page but dont think anyone actually reads input. price is good people friendly equipment just wont do what is claimed. to get real functionality you have to buy equipment and service not even listed on web site or known to everyone in customer service. this equipment is quite a bit more expensive and additional monitoring charges up your bill. fairly classic bait and switch. for basic alarm it's ok at best. if you want real functionality look around there are a lot better deals.

10

Score

Rick and Kristi Otsego, MI

Jul 20, 2013

We have been customers for over 10 years. Customer service is always excellent, great product and incredibility easy install. I work in LE and I think this is the best combo of price and performance out there!

10

Score

Bryan Las Vegas, NV

Jul 19, 2013

We have had an increase in the number of crimes in our local area and spent days researching home security systems. Protect America offered a "do-it-yourself" installation with easy-to-follow instructions. On the day we received our system, we were contacted by Protect America shortly after the UPS delivery. The installation expert called every 20 minutes to check our status and see how the installation was going. He was professional, personable, and extremely helpful. We were very excited with the end product once installation was complete. Window & doors sensors, motion sensors, fire system, remote control access, and even an iPhone app to arm & disarm the system. This is an incredible deal!!

6

Score

JHW

Jul 18, 2013

I had Protect America for 14 years and just left them. The system works well but the door entry keypads have no display and many times the alarm did not deactivate when we punched in the codes. We did not know until the alarm went off when we went further into the house. Plus you could have something open and not know it when you arm the system from the door keypad when you leave the house. If you want inexpensive and a working system, this is for you. If you want better equipment, like an entry keypad that has a display and beeps to remind you to deactivate it, and will not arm unless everything is closed, go somewhere else.

10

Score

Charles Hadad

Jul 17, 2013

Have been a customer of Protect America for over three years. Their customer service has markedly improved, along with timely & knowledgeable tech support. We joined Protect America after a break-in that was not handled properly by a previous alarm company. Protect America has provided a safe environment that we can relay on.

10

Score

Gail Albuquerque, NM

Jul 16, 2013

The products are exactly as presented and the initial installation was easy with their excellent technical support. Subsequent calls for assistance or information have been answered quickly and courteously. Very happy!

10

Score

Kevin Poirier Matthews, NC

Jul 9, 2013

Loved the installation and setup. They send you the materials and just when you think it's going to be a huge pain, it turns out to be a very simple process and the representative on the phone is so friendly. They go through everything with you and is truly a seamless process. Love the price, the iPhone app, and the service. Highly recommended.

10

Score

Ed Killoran Canal Winchester, OH

Jul 8, 2013

Just completed my system installation. I thought I was spoiled by Yvette handling my sales needs, then I was assisted by Rob when activating the system based on my individual preferences. No need to read a manual over and over. Rob handled ALL the details for me! I defiantly made the RIGHT choice.

10

Score

Susan Piedmont, SC

Jul 5, 2013

Excellent Customer Service. They are responsive and helpful and fun to work with!

10

Score

Dan Hunter Dayton, OH

Jun 29, 2013

Excellent customer service... equipment works great.... I recommend them.

10

Score

Dr. Mike Taylor Chattanooga, TN

Jun 25, 2013

I had an awesome experience with Sergio who helped me with my Protect America order. Since I am a 5linx Rep. it was very helpful to go through the process so that I can be better prepared to assist my customers. But the great thing is that Sergio like the other at Protect America is so eager to help me with my customers understanding the process too.

10

Score

CJoseph Thibodaux, LA

Jun 24, 2013

I've been a customer for 2 years and I am very pleased with my system . I sleep much better at night knowing my home is being monitored by Protect America. Also when I'm away from home I can enjoy my time! Thanks Protect America !!

10

Score

Cris Dalessandro Newburgh, NY

Jun 24, 2013

We have been with Protect America for 6 yrs now. The service and tech departments have been wonderful, anytime we had questions. The quick response to alarms and the security that they provide to safeguard your account, as well, gives us peace of mind. If we have equipment problems, they are replaced, no questions asked. We have enough confidence in them that we are renewing once again. Wouldn't have another company protect my family. This time we are going cellular too, I like the opportunity to check and set online or mobile.

10

Score

Lonnie Sproat

Jun 19, 2013

Protect America and customer service representative Chelsea exemplify what all customer service should be. We had a limited window of opportunity to select, install and activate a new security system in our new vacation home. I called, received the equipment in a few days and scheduled a phone appointment to install the equipment. I had to schedule the installation with Chelsea on the last day. We programmed the equipment in the morning and I was interrupted so I told her I'd install the sensors and call her back later in the day. I called 10 minutes before the end of her day apologizing for my delay, but Chelsea without hesitation walked through the final installation steps with a pleasant helpful attitude like I was her first customer of the day. We finished 20 minutes after the end of her shift. We left the next morning with everything tested and peace of mind our new home was protected. Thank you Chelsea!

10

Score

MIke North Chicago, IL

Jun 16, 2013

Have system since November of 2012.Very satisfied.Had Adt for almost three years and in that time they raised price twice.PA bought out my remaining contract with ADT and i have been very satisfied with the service and it was easy to install.I am very satisfied with service and equipment.I am Paying $41.99 for cellular service.Best way to go if available to you.

10

Score

John Labriola Higganum, CT

Jun 14, 2013

I love the personal services and the system. Everything working very good. I'm very happy with the company. If you looking for company to take care your house security, you just found it.

10

Score

Nedri Sandiford Charlotte, NC

Jun 6, 2013

After Sandy my system blew a board. They immediately mailed several replacements including a cell based system, stayed on the phone with me until my system was back up and running – impressive to say the least - way to go Assad. It is also important to note how remarkable the range of their wireless systems are.

10

Score

NORMA American Fork, UT

Jun 5, 2013

I'm giving protect america a 10 because after calling over 5 security companies, and 5 annoying sales pitches they were only ones that could give me a system that covered all my windows and doors of my house without asking for any upfront money!!!! I signed up today, and will give an update soon.