Protect America

Protect America

9.2

Our Score

7.7

User Score

In business for over 25 years, Protect America is the top-rated alarm company on Best Home Security Companys for their pricing, customer service, equipment, and customer reviews.

They are one of the only companies that still offer service for landline monitoring, as well as broadband and cellular home security monitoring. Protect America offers flexible monitoring options for nearly every budget. Monthly monitoring starts at $19.99 - one of the lowest home security system prices - and goes to $50 a month for cameras and video monitoring (on par with other professional monitoring companies).

Read our summary of Protect America (pros, cons, and their security system review), or browse our 2,ooo+ customer reviews below.

Pros

No Upfront Equipment Costs

What sets Protect America apart the most from other home security companies is that there are no upfront costs. Instead, customers can pay for their equipment in their monthly bill with no interest charged. This makes Protect America one of the most affordable home security companies in the industry. While other companies will charge anywhere from $99 to over $1,000 in upfront costs, Protect America currently charges $0 in upfront fees. However, those who want to purchase their equipment outright still can.

If a customer wants to purchase devices from Protect America upfront, they definitely can and this will result in a lower monthly fee. Protect America has transparent pricing on their services and equipment. Other alarm companies require homeowners to call in and get a quote. Protect America displays all this information on their website and allows customers to get an instant quote by building their own home security system, or choosing from the company's packages.

Low Monthly Monitoring Fees

Protect America offers five different home security packages ranging from a locked-in rate starting at $19.99 per month (landline monitoring), one of the cheapest monthly monitoring packages available in the home security industry. Minimum monthly monitoring with cellular is $41.99/month, the same or lower than other companies. Monitoring includes free equipment (see above).

When you compare Protect America vs ADT, you'll notice that ADT is more expensive overall: both basic monitoring and video monitoring are $10 more. ADT also has customers purchase alarm devices upfront for an unknown cost. For more details, see our comparison table below. We've also compared Protect America's home security to Vivint Smart Home.

With Protect America, their monitoring center watches over your home 24/7 and dispatches emergency services when needed. You can also monitor your home yourself with the Protect America mobile app - available on Google Play (rated 3/5) and the App Store (rated 2.5/5). With their mobile app, a customer can...

  • Access door locks (lock and unlock remotely)
  • View and adjust Z-Wave devices (including thermostat and garage door)
  • Arm and disarm the alarm
  • Stream live footage from cameras
  • View recorded footage from security camera
  • Adjust lighting (turn lights on, off, and dim)
  • Get alerts to opened doors and windows

Lifetime Equipment Warranty

Protect America offers a free lifetime warranty with all the equipment and all packages. If any parts of their equipment are defective or stop working, the company will send out replacement parts for free as long as you are a customer. Once you sign a contract with Protect America, your rate is locked in. They will not raise your monthly monitoring fees as long as you are under contract.

Once you sign a contract with Protect America, your rate is locked in, meaning even if the company raises prices for their service, they can't raise your rate. Other companies, like Xfinity, do not promise a locked-in rate after a year.

Protect America Reviews

Protect America comes highly recommended by its customers. On average, their customers rate them 8 out of 10. This is a high rating in the home security and smart home industry - 80% of the reviews we see for these companies are negative. Many Protect America home service reviews touch on the following:

  • Helpful, fast customer service
  • Easy to install DIY system
  • Fair pricing for alarm equipment
  • System and camera work well

You can read more reviews from Protect America customers here.

DIY Security Solution

Protect America is a DIY security solution, meaning you install the security equipment at home on your own without the help of a professional. The DIY process is simple and will take you less than an hour to complete. The simple process comes with 24/7 support and the company provides a collection of online video tutorials. This can provide peace of mind to consumers looking to get their home security system installed quickly and easily.

Cons

3-Year Contract

One downside of Protect America is its 3-year (36-month) contract. Some home security companies offer their home security services with shorter contracts or no contracts at all; however, a 36-month contract is quite common within the industry. The reason companies can have shorter or no contract is because they require a customer to purchase the home security system upfront.

Cancellation Policy

If you do decide to cancel Protect America's services, you will be required to pay 100% of the remaining balance of your contract. Other home security companies may only require you to pay a percentage of the remaining balance. Paying the full balance can end up costing you hundreds of dollars if you haven't been on the contract very long. Be sure to research Protect America's terms before committing to a contract.

New customers have 30 day money-back guarantee. During that time, they can return their equipment without being bound to the 36-month long-term contract.

Protect America Complaints

While most of the Protect America reviews we have on our site are positive, there are still complaints from some customers. Most of these complaints can be categorized into the following two groups:

  • 3-year contract that customers are unable to cancel
  • Unhelpful customer service; difficulty getting ahold of service rep

Our Recommendation

Based on our research, you likely won't find a more affordable home security company than Protect America. It is a solid home security company with packages starting at only $19.99 per month with no upfront or installation costs, so you get the most equipment and the least amount of upfront costs. We recommend them for their low price and great customer reviews. Learn more from Protect America.


About Protect America

Monitoring Plans

The following are monitoring plans offered by Protect America. Each plan comes with the listed equipment for free. Costs depend on what type of monitoring you choose (cellular, landline, broadband). Add an indoor video camera or a video doorbell camera for just $7 more a month to any of these plans. Add both cameras for $10/month on any plan (includes monitoring).

Copper

Landline: $19.99/mo

Broadband/Cellular: $41.99/mo

  • Control panel
  • 3 door / window sensors
  • 1 motion detector

Silver

Landline: $37.99/mo

Broadband/Cellular: $49.99/mo

  • Control panel
  • Smartphone app
  • 9 door / window sensors
  • 1 motion detector

Platinum

Landline: $42.99/mo

Broadband/Cellular: $54.99/mo

  • Control panel
  • Smartphone app
  • 14 door / window sensors
  • 1 motion detector

Additional Equipment

Protect America integrates with smart home automation products, such as lighting, garage door control, smart locks, smoke and fire detectors, lighting, smart appliances, and more.

IQ Panel 2 (Upgraded Control Panel)

The packages listed above all come with the Simon XT control panel for you to arm and disarm your system. Interested parties can upgrade to the IQ Panel 2 - a touch screen hub that connects all of your smart home devices. This panel has a built-in camera and a glass break detector.

Motion Detectors: $99/each

There is also the option to install motion detectors. These motion sensors are easy to install, and they detect both heat and movement within a 25-foot range in a 90-degree arc. They can be installed in the corners of rooms, and it is recommended to put these in high traffic areas in your home.

Window and Door Sensors: $39/each

Protect America offers several different types of sensors. They have the door and window sensors which detect whenever the door or window is opened. The Protect America door and window sensors are wireless microsensors which means they do not have to be plugged into your wall and are hidden out of the way. It is advised that customers place a sensor on every door and window for optimum security.

Glassbreak detector: $99/each

Protect America's equipment includes a glassbreak detector. With this device, an alarm will trigger if glass breaks while your system is armed. The alarm works wirelessly and picks up sound within a 20-foot radius.

August Smart Lock Pro: $229

This is a deadbolt door lock that you can control from your mobile app for keyless access to your house. One of the Z-wave devices from Protect America.

Keychain remote: $49

Remote that you keep on your keys to arm and disarm the alarm at your home. Works up to 100 feet. Includes a flashlight and an alarm sound.

Indoor Camera: $100

Users will want to place Protect America's video surveillance cameras in high traffic areas, like by door entries/exits and hallways. Protect America enables users to view video surveillance through their "Smart Connect App." Live footage from the camera can be viewed at any time from anywhere as long as they have a WiFi connection. The camera starts recording during an alarm or as scheduled. Includes night vision and two-way audio.

Doorbell Camera: Price Varies

This video doorbell camera is wired to your home and begins automatically recording when anyone approaches your front door.

Connect With More Home Automation Equipment

In addition to a wide array of alarms and security devices, customers can integrate smart home devices with Protect America equipment using Z-Wave technology: a wireless network you connect devices to that's designed not to interfere with other wireless products. Z-Wave technology can be controlled remotely through your phone.

Because Protect America is a DIY security system, you can set up their products and any other smart home devices at your leisure: door locks, garage door control, thermostats, lighting, smoke detectors, outdoor cameras, indoor security cameras, and more.

Speak to a Protect America rep

Ratings Breakdown
Monthly Monitoring Fee $19.99-$42.99
Install & Equipment Fee $0
Contract Length 36 Months
Cancellation Policy Pay Balance
System Relocation Fee Free
Number of Reviews 2,457
Review Last Updated: March 13, 2020

Real Customer Reviews

The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.

In order to ensure the legitimacy of reviews on BestHomeSecurityCompanys.com, all reviews are moderated by real people. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.

2,457 Protect America Reviews

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3. Review Validation:

0

Score

Trisha Stephens Santee, CA

Aug 15, 2018

Beware if you get this service! Cancellation is NOT a option. I had the service in my first home. Moved states and will continue to pay another two years even though I don’t use it. The person who bought my house doesn’t use it or want it either. I literally pay a monthly fee for absolutely no reason other than I can’t cancel until next year due to their 36 month agreement that you must sign to get the service. I wouldn’t recommend this service for that reason alone. I hope the company feels better about robbing innocent people.

10

Score

Charlie Scarberry

Aug 15, 2018

Great service so far never had any issues with the service highly recommend

0

Score

Kimberly Creech

Aug 4, 2018

STAY FAR AWAY FROM THIS COMPANY!!! Had them 4 years, had outdated equipment and would not upgrade me after calling every so often. App is extremely slow. It wouldn't notify me for HOURS that my system was armed/disarmed. It was quite unnerving.Had multiple problems logging into the app because it was so slow. They are extremely expensive compare to the new ring system that I now have and am extremely happy with. They only charge $100 a YEAR for service and that's only if you want monitoring. I was paying $45 a MONTH with protect america. The final straw is the ridiculous cancellation policy. I cancelled yesterday August 3rd. I will have to still pay August AND September ($90 total) because I didn't cancel on the 30th of the month AND give 30 days notice. I gave TWENTY-EIGHT days. I understand it's my fault because after 4 years of being with them, I forgot the cancellation terms. STAY AWAY and look into cheaper,better and faster services like Ring.

2

Score

Brittany Bradell

Aug 3, 2018

Haven’t used mine in months, adhesives fell off after less than 6 months, would go off in middle of the night and scare us half to death, replaced the batteries in them several times of the course of the first 2 years I had it, then when I asked for an early termination fee etc. they made me pay full cancellation for a HORRIBLE experience. I was never late on any payments and quite frankly they charged me to much to begin with for crappy equipment!! Do not recommend. You can get good equipment and updated smart home equipment for the same monthly charge!

8

Score

Andres Martinez El Paso, TX

Aug 1, 2018

Great when the app is working, but the app is not the best.

6

Score

Cassie kraus Houston, TX

Aug 1, 2018

I love the set up in the service but I ordered remote that I can turn the alarm off and still have not received them after several months of waiting and asking multiple times

10

Score

Anonymous Somerville, TX

Aug 1, 2018

great price, great customer service, their knowledge of the product

8

Score

Anonymous El Paso, TX

Aug 1, 2018

Good service, quality product, and outstanding value for the money (price).

6

Score

Rebecca Chicago, IL

Aug 1, 2018

I was not too thrilled that the guy who came from Protect America to install my equipment drew a big hole in my wall. He was there for 6 hours as well, so the installation is terrible. But I would say its a good value for only about 30 bucks a month.

10

Score

Lourdes Gretna, VA

Aug 1, 2018

I think this company is very affordable, and I like that I can install it myself. I also like that they send me emails when someone goes in and out of my house. The equipment works well with no problems, and the system is modern and seems up to date. I do think Protect America should add free cameras or a door bell camera.

8

Score

Scott Tobyhanna, PA

Aug 1, 2018

I really enjoy the ability I have to control my security system from my phone while I'm anywhere in the world. I think Protect America should make it so that their system is compatible with other components from other unknown name brand names. Like other systems, you have these all these other web cams work great together.

8

Score

Partiman Cincinnati, OH

Aug 1, 2018

I love the motion sensors. Any time someone goes past them, or breaks in, the alarm is reported to police. Every time I've called into them, they respond every time and immediately. I do think the amount I pay every month is quite high.

10

Score

Gerald Gilbert, AZ

Aug 1, 2018

I haven't had many problems with Protect America so far. When I've called into customer support, they resolve my problems very quickly. The equipment comes with enough window and door and motion detectors for my house.

8

Score

Christian Ypsilanti, MI

Aug 1, 2018

"I did a lot of research on a couple companies before Protect America - they didnÕt work out. So I did some more digging around and finally compared Protect America to Vivint and Protect America got to me faster. They responded to my emails, calls, I liked their program, they fit within my budget, and we went with them. There have been a couple of times that I have called in for help, and they fulfill my request. The equipment is good, the only complaint I have is there are a couple of monitors that had two sided tape on them. They don't stick very well, but work when they need to. The camera is good, so generally I'm pleased. The equipment is accessible and easy to use."

10

Score

Hattie Washington, DC

Aug 1, 2018

I appreciate how patient customer support is with me. They send and tell me what I'm supposed to do. I like their equipment so much, that I'm thinking of ordering more. The dashboard is a little problem for me. I have to figure it out every time how to turn it on by hand. I wish I was more comfortable with turning it on instead of having to do it manually.

10

Score

Joseph Vincentown, NJ

Aug 1, 2018

From what seen, the price is very reasonable and actually lower than some of the others. We needed to get the system in a hurry, and they worked with us to do that. They actually had it to us the next day as a matter of fact. We've had a couple of alarm situations, and they've been quick to call and resolve those with us. It's been a good experience overall. It's simple, easy to install, and works.

10

Score

Christina Gardiner, ME

Aug 1, 2018

First of all I noticed Protect America's customer service. The person I dealt with explained everything so thoroughly and also they have the best deal by far. I had talked to A.D.T and there was quite a cost to us. I was able to get the equipment and install it ourselves and the equipment was free. A.D.T was going to be over a thousand dollars. Protect America was also very patient with us and took their time to explain things very well. The only thing was that they had a contract with the computer guys on the camera and I actually found that easy to install myself.

10

Score

Mike North Bend, OR 

Aug 1, 2018

Everything works the way it is supposed to, and probably the best thing about Protect America is the ability to turn the system on or off on my wife's phone. They are really competitive with prices and call you right away if something happens.

10

Score

Julio Queens Village, NY

Aug 1, 2018

Every time I call them, I don't have to wait on the phone for too long. They're also very profession and very helpful. One day my wife came in and she put in the wrong code and she couldn't get out, but it was handled. The cops came out and everything worked out well. They get directly to the point and get you going on a plan immediately. All of the equipment is on point. If anybody comes through the front door when the alarm is on, it goes off immediately.

10

Score

Frank Oneida, WI

Aug 1, 2018

Even when we've accidentally set off the alarm, they were very responsive and helpful in making sure we were okay. It's always working well.

8

Score

Debra & Amanda Flower Mound, TX

Aug 1, 2018

Customer support was really good in helping me set up the system, and helping answer any questions I had when there were issues. I had an issue installing the camera, and wasn't able to connect it to my internet. I've also had a couple of the sensors fall off of windows and had to go purchase more. I think they should make the camera work so it's easier for people to hook it up to their internet. I've already told a lot of my family and friends about Protect America because everyone notices it when they come in my house. They hear the sensor every time the door or if a window is open and everyone think it's awesome ,but it is a little sensitive to my children. They wanna go up and touch it and play with it but other than that it's been awesome. We really, really enjoyed having it. I'm so much safer in my house now.

10

Score

Anonymous Deltona, FL

Aug 1, 2018

Customer service picks up the phone right away when I call in. They are very courteous. I like the option for being able to purchase the equipment outright, but I'd like more options for equipment, like smart home integration.

10

Score

Anonymous Cleburne, TX

Aug 1, 2018

Customer service has been very helpful to me. I think the security system is pretty good, but a certain adapter unit comes out and sometimes the system isn't compatible with some of the doors I have in my house. I love how convenient the system is, because I can access it on my phone app. Overall, Protect America was the most cost effective for our small business.

10

Score

John Daytona Beach, FL

Aug 1, 2018

Anytime I accidentally set the alarm off, somebody from the company calls right away. We've never had any problems with it, but we appreciate their quick reaction time. I'm suppose to do a monthly check on the system, but I haven't done it in awhile. I think they should send out reminders for that because I always forget.

0

Score

Angry Customer

Aug 1, 2018

Once you get rid of service, they make u wait 30 days to cacel and then they add additional time to the 30day cancellation. My husband cancelled service on July 5th they said it would take 30 days to cancel, which is August 5th, however they tell me that the service can't be cancelled until August 31st. And by this time another payment will come out. I paid for July- we did not use this service, I pay for August and we did not use their service and by the time August 31st come they will take out another payment for another month that I'm not going to use it. Once your contract is up it should be canceled and that does not take 30 days. Stop stealing money from people because no one wants your service. It does not take a month to push a button in the system to cancel service.

0

Score

Angry Customer

Aug 1, 2018

Once you get rid of service, they make u wait 30 days to cacel and then they add additional time to the 30day cancellation. My husband cancelled service on July 5th they said it would take 30 days to cancel, which is August 5th, however they tell me that the service can't be cancelled until August 31st. And by this time another payment will come out. I paid for July- we did not use this service, I pay for August and we did not use their service and by the time August 31st come they will take out another payment for another month that I'm not going to use it. Once your contract is up it should be canceled and that does not take 30 days. Stop stealing money from people because no one wants your service. It does not take a month to push a button in the system to cancel service.

0

Score

Kirk Carl

Jul 31, 2018

I would never do business with this company again. I sold this business a few years ago and the buyer cancelled the contract with a few months to go. They never informed the current owner that they had a few months left and them came after me personally. Avoid them at all cost!

2

Score

William B Holloman Yorktown, VA

Jul 30, 2018

I have had service for a while and this summer I am traveling and will be away from my home for several months. Due to thunderstorms in Florida it is normal for power to go off and back on. My Internet router resets and my cameras (not from Protect America) reboot when power comes back on and work fine. The Protect America system has gone offline and they cannot restart it without me being at the house. They cannot confirm whether or not I have protection other than the alarm would go off if the house was intruded, but they cannot confirm whether they would receive the signal. USELESS if that's the case.

10

Score

Josh Anderson Odenville, AL

Jul 20, 2018

Called and the operator was very knowledgeable and easy to understand along Eleuthera being helpful. Set up was easy and quick. It’s so easy my three year old and five year old can control the settings. Price was great and nothing was hidden. Couldn’t be happier and feel more safe.

0

Score

Tiffany Dantzler

Jul 17, 2018

Run don’t walk. This company doesn’t inform you of the equipment you purchase. They send you out equipment through the mail and the representatives lie to you over the phone. You are better off going with Vivint or ADT. Your monthly bill might be higher but it’s worth it for a piece of mind. Don’t waster your time with protect America. They don’t care about the happiness of there customers just about the money.

0

Score

Jack Meoph

Jul 12, 2018

Illegal, Fraudulent, Unethical when you try to cancel the "service." Even after cancelling in writing, they continue to charge and harass you via phone and email. Their equipment is faulty and leads to numerous False Alarms which the government fines you for.

0

Score

Charlie

Jul 11, 2018

This is one of the worst alarm company that I've seen in awhile I repeat do not get any alarm service from them

0

Score

Brooke Ferretti Baltimore, MD

Jul 10, 2018

This company is a complete scam. DO NOT USE THEM! They have the worst customer service and will do anything they can to NOT help you. We had two false alarms called on us while we were at work because our 15 lbs dog set off the motion even though it was supposed to handle up to 50 lbs of movement and then they continued to charge us for over a year after we moved out of our house. Absolute waste of money.

0

Score

Becky Thibodeaux

Jul 5, 2018

Would not recommend this company to anyone...worst ever. You cancell your service and they keep taking money out of your account.will never do business with this company again.

0

Score

Tasha

Jul 3, 2018

They are a rip-off. Customer service is the worst. Cancelled my account and sent equipment back before 30 days, they still charged me and refused to cancel the account. They told me they had my social security number and could mess up my credit whiythey did. I have reported them to the BBB and still nothing. I have read the reviews and I am not the only one they have done this to. They pretty much do what they want and get away with it. Do not choose protect America for home security or you will regret it.

10

Score

Roman Canillas Portsmouth, NH

Jul 2, 2018

I like that somebody is always there to help you and that I'm not talking t an automated system.

10

Score

Mahfound Loma Linda, CA

Jul 2, 2018

good price and good service. Whenever I need them, they are up and they are ready to help me.

10

Score

Anonymous Cuttingsville, VT

Jul 2, 2018

They were very helpful in helping to get the the sensors installed. This is one of the better companies with wireless service in terms of prices.

8

Score

Kesha Mcdaniel Woodford, WI

Jul 2, 2018

My sensors, the stuff that you stick the equipment to, is coming to loose already and I just put them in April.

10

Score

Kelly Jackson Reader, WV

Jul 2, 2018

This is very affordable. I haven't had any problems with the company or the product, so I think that's a big plus for me. It's easy to use and self explanatory.'