Protect America

Protect America

9.2

Our Score

7.7

User Score

In business for over 25 years, Protect America is the top-rated alarm company on Best Home Security Companys for their pricing, customer service, equipment, and customer reviews.

They are one of the only companies that still offer service for landline monitoring, as well as broadband and cellular home security monitoring. Protect America offers flexible monitoring options for nearly every budget. Monthly monitoring starts at $19.99 - one of the lowest home security system prices - and goes to $50 a month for cameras and video monitoring (on par with other professional monitoring companies).

Read our summary of Protect America (pros, cons, and their security system review), or browse our 2,ooo+ customer reviews below.

Pros

No Upfront Equipment Costs

What sets Protect America apart the most from other home security companies is that there are no upfront costs. Instead, customers can pay for their equipment in their monthly bill with no interest charged. This makes Protect America one of the most affordable home security companies in the industry. While other companies will charge anywhere from $99 to over $1,000 in upfront costs, Protect America currently charges $0 in upfront fees. However, those who want to purchase their equipment outright still can.

If a customer wants to purchase devices from Protect America upfront, they definitely can and this will result in a lower monthly fee. Protect America has transparent pricing on their services and equipment. Other alarm companies require homeowners to call in and get a quote. Protect America displays all this information on their website and allows customers to get an instant quote by building their own home security system, or choosing from the company's packages.

Low Monthly Monitoring Fees

Protect America offers five different home security packages ranging from a locked-in rate starting at $19.99 per month (landline monitoring), one of the cheapest monthly monitoring packages available in the home security industry. Minimum monthly monitoring with cellular is $41.99/month, the same or lower than other companies. Monitoring includes free equipment (see above).

When you compare Protect America vs ADT, you'll notice that ADT is more expensive overall: both basic monitoring and video monitoring are $10 more. ADT also has customers purchase alarm devices upfront for an unknown cost. For more details, see our comparison table below. We've also compared Protect America's home security to Vivint Smart Home.

With Protect America, their monitoring center watches over your home 24/7 and dispatches emergency services when needed. You can also monitor your home yourself with the Protect America mobile app - available on Google Play (rated 3/5) and the App Store (rated 2.5/5). With their mobile app, a customer can...

  • Access door locks (lock and unlock remotely)
  • View and adjust Z-Wave devices (including thermostat and garage dor)
  • Arm and disarm the alarm
  • Stream live footage from cameras
  • View recorded footage from security camera
  • Adjust lighting (turn lights on, off, and dim)
  • Get alerts to opened doors and windows

Lifetime Equipment Warranty

Protect America offers a free lifetime warranty with all the equipment and all packages. If any parts of their equipment are defective or stop working, the company will send out replacement parts for free as long as you are a customer. Once you sign a contract with Protect America, your rate is locked in. They will not raise your monthly monitoring fees as long as you are under contract.

Once you sign a contract with Protect America, your rate is locked in, meaning even if the company raises prices for their service, they can't raise your rate. Other companies, like Xfinity, do not promise a locked-in rate after a year.

Protect America Reviews

Protect America comes highly recommended by its customers. On average, their customers rate them 8 out of 10. This is a high rating in the home security and smart home industry - 80% of the reviews we see for these companies are negative. Many Protect America home service reviews touch on the following:

  • Helpful, fast customer service
  • Easy to install DIY system
  • Fair pricing for alarm equipment
  • System and camera work well

You can read more reviews from Protect America customers here.

DIY Security Solution

Protect America is a DIY security solution, meaning you install the security equipment at home on your own without the help of a professional. The DIY process is simple and will take you less than an hour to complete. The simple process comes with 24/7 support and the company provides a collection of online video tutorials. This can provide peace of mind to consumers looking to get their home security system installed quickly and easily.

Cons

3-Year Contract

One downside of Protect America is its 3-year (36-month) contract. Some home security companies offer their home security services with shorter contracts or no contracts at all; however, a 36-month contract is quite common within the industry. The reason companies can have shorter or no contract is because they require a customer to purchase the home security system upfront.

Cancellation Policy

If you do decide to cancel Protect America's services, you will be required to pay 100% of the remaining balance of your contract. Other home security companies may only require you to pay a percentage of the remaining balance. Paying the full balance can end up costing you hundreds of dollars if you haven't been on the contract very long. Be sure to research Protect America's terms before committing to a contract.

New customers have 30 day money-back guarantee. During that time, they can return their equipment without being bound to the 36-month long-term contract.

Protect America Complaints

While most of the Protect America reviews we have on our site are positive, there are still complaints from some customers. Most of these complaints can be categorized into the following two groups:

  • 3-year contract that customers are unable to cancel
  • Unhelpful customer service; difficulty getting ahold of service rep

Our Recommendation

Based on our research, you likely won't find a more affordable home security company than Protect America. It is a solid home security company with packages starting at only $19.99 per month with no upfront or installation costs, so you get the most equipment and the least amount of upfront costs. We recommend them for their low price and great customer reviews. Learn more from Protect America.


About Protect America

Monitoring Plans

The following are monitoring plans offered by Protect America. Each plan comes with the listed equipment for free. Costs depend on what type of monitoring you choose (cellular, landline, broadband). Add an indoor video camera or a video doorbell camera for just $7 more a month to any of these plans. Add both cameras for $10/month on any plan (includes monitoring).

Copper

Landline: $19.99/mo

Broadband/Cellular: $41.99/mo

  • Control panel
  • 3 door / window sensors
  • 1 motion detector

Silver

Landline: $37.99/mo

Broadband/Cellular: $49.99/mo

  • Control panel
  • Smartphone app
  • 9 door / window sensors
  • 1 motion detector

Platinum

Landline: $42.99/mo

Broadband/Cellular: $54.99/mo

  • Control panel
  • Smartphone app
  • 14 door / window sensors
  • 1 motion detector

Additional Equipment

Protect America integrates with smart home automation products, such as lighting, garage door control, smart locks, smoke and fire detectors, lighting, smart appliances, and more.

IQ Panel 2 (Upgraded Control Panel)

The packages listed above all come with the Simon XT control panel for you to arm and disarm your system. Interested parties can upgrade to the IQ Panel 2 - a touch screen hub that connects all of your smart home devices. This panel has a built-in camera and a glass break detector.

Motion Detectors: $99/each

There is also the option to install motion detectors. These motion sensors are easy to install, and they detect both heat and movement within a 25-foot range in a 90-degree arc. They can be installed in the corners of rooms, and it is recommended to put these in high traffic areas in your home.

Window and Door Sensors: $39/each

Protect America offers several different types of sensors. They have the door and window sensors which detect whenever the door or window is opened. The Protect America door and window sensors are wireless microsensors which means they do not have to be plugged into your wall and are hidden out of the way. It is advised that customers place a sensor on every door and window for optimum security.

Glassbreak detector: $99/each

Protect America's equipment includes a glassbreak detector. With this device, an alarm will trigger if glass breaks while your system is armed. The alarm works wirelessly and picks up sound within a 20-foot radius.

August Smart Lock Pro: $229

This is a deadbolt door lock that you can control from your mobile app for keyless access to your house. One of the Z-wave devices from Protect America.

Keychain remote: $49

Remote that you keep on your keys to arm and disarm the alarm at your home. Works up to 100 feet. Includes a flashlight and an alarm sound.

Indoor Camera: $100

Users will want to place Protect America's video surveillance cameras in high traffic areas, like by door entries/exits and hallways. Protect America enables users to view video surveillance through their "Smart Connect App." Live footage from the camera can be viewed at any time from anywhere as long as they have a WiFi connection. The camera starts recording during an alarm or as scheduled. Includes night vision and two-way audio.

Doorbell Camera: Price Varies

This video doorbell camera is wired to your home and begins automatically recording when anyone approaches your front door.

Connect With More Home Automation Equipment

In addition to a wide array of alarms and security devices, customers can integrate smart home devices with Protect America equipment using Z-Wave technology: a wireless network you connect devices to that's designed not to interfere with other wireless products. Z-Wave technology can be controlled remotely through your phone.

Because Protect America is a DIY security system, you can set up their products and any other smart home devices at your leisure: door locks, garage door control, thermostats, lighting, smoke detectors, outdoor cameras, indoor security cameras, and more.

Speak to a Protect America rep

Ratings Breakdown
Monthly Monitoring Fee $19.99-42.99
Install & Equipment Fee $0
Contract Length 36 Months
Cancellation Policy Pay Balance
System Relocation Fee Free
Number of Reviews 2,436
Review Last Updated: January 16, 2020

Real Customer Reviews

The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.

In order to ensure the legitimacy of reviews on BestHomeSecurityCompanys.com, all reviews are moderated by real people. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.

2,436 Protect America Reviews

1. Select Your Rating:

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10=best

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3. Review Validation:

10

Score

Anonymous Deltona, FL

Aug 1, 2018

Customer service picks up the phone right away when I call in. They are very courteous. I like the option for being able to purchase the equipment outright, but I'd like more options for equipment, like smart home integration.

10

Score

Anonymous Cleburne, TX

Aug 1, 2018

Customer service has been very helpful to me. I think the security system is pretty good, but a certain adapter unit comes out and sometimes the system isn't compatible with some of the doors I have in my house. I love how convenient the system is, because I can access it on my phone app. Overall, Protect America was the most cost effective for our small business.

10

Score

John Daytona Beach, FL

Aug 1, 2018

Anytime I accidentally set the alarm off, somebody from the company calls right away. We've never had any problems with it, but we appreciate their quick reaction time. I'm suppose to do a monthly check on the system, but I haven't done it in awhile. I think they should send out reminders for that because I always forget.

0

Score

Angry Customer

Aug 1, 2018

Once you get rid of service, they make u wait 30 days to cacel and then they add additional time to the 30day cancellation. My husband cancelled service on July 5th they said it would take 30 days to cancel, which is August 5th, however they tell me that the service can't be cancelled until August 31st. And by this time another payment will come out. I paid for July- we did not use this service, I pay for August and we did not use their service and by the time August 31st come they will take out another payment for another month that I'm not going to use it. Once your contract is up it should be canceled and that does not take 30 days. Stop stealing money from people because no one wants your service. It does not take a month to push a button in the system to cancel service.

0

Score

Angry Customer

Aug 1, 2018

Once you get rid of service, they make u wait 30 days to cacel and then they add additional time to the 30day cancellation. My husband cancelled service on July 5th they said it would take 30 days to cancel, which is August 5th, however they tell me that the service can't be cancelled until August 31st. And by this time another payment will come out. I paid for July- we did not use this service, I pay for August and we did not use their service and by the time August 31st come they will take out another payment for another month that I'm not going to use it. Once your contract is up it should be canceled and that does not take 30 days. Stop stealing money from people because no one wants your service. It does not take a month to push a button in the system to cancel service.

0

Score

Kirk Carl

Jul 31, 2018

I would never do business with this company again. I sold this business a few years ago and the buyer cancelled the contract with a few months to go. They never informed the current owner that they had a few months left and them came after me personally. Avoid them at all cost!

2

Score

William B Holloman Yorktown, VA

Jul 30, 2018

I have had service for a while and this summer I am traveling and will be away from my home for several months. Due to thunderstorms in Florida it is normal for power to go off and back on. My Internet router resets and my cameras (not from Protect America) reboot when power comes back on and work fine. The Protect America system has gone offline and they cannot restart it without me being at the house. They cannot confirm whether or not I have protection other than the alarm would go off if the house was intruded, but they cannot confirm whether they would receive the signal. USELESS if that's the case.

10

Score

Josh Anderson Odenville, AL

Jul 20, 2018

Called and the operator was very knowledgeable and easy to understand along Eleuthera being helpful. Set up was easy and quick. It’s so easy my three year old and five year old can control the settings. Price was great and nothing was hidden. Couldn’t be happier and feel more safe.

0

Score

Tiffany Dantzler

Jul 17, 2018

Run don’t walk. This company doesn’t inform you of the equipment you purchase. They send you out equipment through the mail and the representatives lie to you over the phone. You are better off going with Vivint or ADT. Your monthly bill might be higher but it’s worth it for a piece of mind. Don’t waster your time with protect America. They don’t care about the happiness of there customers just about the money.

0

Score

Jack Meoph

Jul 12, 2018

Illegal, Fraudulent, Unethical when you try to cancel the "service." Even after cancelling in writing, they continue to charge and harass you via phone and email. Their equipment is faulty and leads to numerous False Alarms which the government fines you for.

0

Score

Charlie

Jul 11, 2018

This is one of the worst alarm company that I've seen in awhile I repeat do not get any alarm service from them

0

Score

Brooke Ferretti Baltimore, MD

Jul 10, 2018

This company is a complete scam. DO NOT USE THEM! They have the worst customer service and will do anything they can to NOT help you. We had two false alarms called on us while we were at work because our 15 lbs dog set off the motion even though it was supposed to handle up to 50 lbs of movement and then they continued to charge us for over a year after we moved out of our house. Absolute waste of money.

0

Score

Becky Thibodeaux

Jul 5, 2018

Would not recommend this company to anyone...worst ever. You cancell your service and they keep taking money out of your account.will never do business with this company again.

0

Score

Tasha

Jul 3, 2018

They are a rip-off. Customer service is the worst. Cancelled my account and sent equipment back before 30 days, they still charged me and refused to cancel the account. They told me they had my social security number and could mess up my credit whiythey did. I have reported them to the BBB and still nothing. I have read the reviews and I am not the only one they have done this to. They pretty much do what they want and get away with it. Do not choose protect America for home security or you will regret it.

10

Score

Roman Canillas Portsmouth, NH

Jul 2, 2018

I like that somebody is always there to help you and that I'm not talking t an automated system.

10

Score

Mahfound Loma Linda, CA

Jul 2, 2018

good price and good service. Whenever I need them, they are up and they are ready to help me.

10

Score

Anonymous Cuttingsville, VT

Jul 2, 2018

They were very helpful in helping to get the the sensors installed. This is one of the better companies with wireless service in terms of prices.

8

Score

Kesha Mcdaniel Woodford, WI

Jul 2, 2018

My sensors, the stuff that you stick the equipment to, is coming to loose already and I just put them in April.

10

Score

Kelly Jackson Reader, WV

Jul 2, 2018

This is very affordable. I haven't had any problems with the company or the product, so I think that's a big plus for me. It's easy to use and self explanatory.'

8

Score

Karen Sanders Kokomo, IN

Jul 2, 2018

Protect America fits my budget. There is one thing I don't like - that it takes 45 seconds after we leave the house for the alarm to go on. I don't like that because somebody could still break in in those 45 seconds before we could get notified that someone is in.

10

Score

Matthew Beatty Maquoketa, IA

Jul 2, 2018

I've never had an issue that wasn't you know perfectly resolved. They have a quality product. I thought the prices were very best for the product that they offer.

4

Score

Anonymous El Paso, TX

Jul 2, 2018

I think they're very difficult to get a hold of. I spoke to multiple people and I've done their online chat and had to have feedback from multiple people.Their support staff is not very knowledgeable. The system does what it's suppose to but there are limited options on our home channel. I wish there were ways to turn it down or up to change the volume or mute it temporarily.

10

Score

Frank Marshall Bicknell, UT

Jul 2, 2018

The pricing was good and the support staff was excellent. The security equipment is easy to work, convenient and interactive. Everything promised was delivered on time and every person I spoke to followed through.

10

Score

Emilia Maldonado Bowie, MD

Jul 2, 2018

The equipment is easy to install and you can do it yourself. It takes the hassle out of having to schedule someone to come in and do it for you. Customer service is very quick to respond and they're helpful. Not only are your calls answered promptly but if you need assistance they have an online chat where they respond quickly to you as well.

4

Score

Unhappy

Jul 2, 2018

It is not dependable, sensors don't work half the time, too hard to operate, not enough reference for use

10

Score

Tom

Jul 2, 2018

Good product, easy to install, great customer support

10

Score

Steve

Jul 2, 2018

Superior customer service and product provide overall complete experience.

0

Score

Arie diaz

Jul 1, 2018

Cancel my account yet i keep getting charge my only option is to cancel my bank account my contract was over months ago.

1

Score

Stanley Davis

Jun 26, 2018

Was told by representative that my Mother's account would end if she goes into nursing home. My Mother is 85 years old and this company is trying to make her pay for a contract that as power of attorney I helped her open. Now that she is no longer in home she must pay for a service she is not getting. What a SHAME. This company would take advantage of the elderly. I will be spreading the word. So SAD. I guess it will end up in court. Good luck in getting a Judge to make a elderly woman who is in 24 hour care to pay for something she is not using.

0

Score

Arlene

Jun 25, 2018

This system is awful! I had to hire an electrician to put in system they said it was wireless! We spent days on in setting it up! And now to be able to see anything on your screen it’s absolutely ridiculous, someone could steal me blind before the stupid pictures load! I should have gone to Lowe’s and bought me a system and could have saved tons of money. Do not buy this crap!

0

Score

stansloan

Jun 22, 2018

There is a reason they lock you into a four year contract. They are horrible. You would think they would try harder as a dying industry. Go to Home Depot and install your own system. Could not be a worse company.

8

Score

Chad Olimpio Brownsburg, IN

Jun 20, 2018

I haven't had any issues at this point, they seem to follow up and everything's fine.

10

Score

William Miller Normangee, TX

Jun 20, 2018

It's easy to install, and they were very helpful in getting us set-up and getting the system in order.

10

Score

Mary Guzman Oklahoma City, OK

Jun 20, 2018

They helped me get it installed. I don't see anything wrong with the equipment and I'm satisfied so far.

8

Score

Ashley Mccrary The Colony, TX

Jun 20, 2018

They're very informative, I've only ever had one issue with their product which was the material that sticks the sensors to the walls.

10

Score

Positivity Hair Studio Staten Island, NY

Jun 20, 2018

It would be nice if they have a little pamphlet on troubleshooting. But, it was very easy to set up and no matter when I had to call them they came online and were professional.

8

Score

Anonymous Hendersonville, NC

Jun 20, 2018

They were pretty helpful in terms of getting it set up. It works well and they were able to send us another door sensor when one of the previous ones wouldn't work, but we haven't received it yet. It would be helpful if they had a smartphone app, maybe it does but not that I know of.

10

Score

Katrina Taylor Cordova, TN 

Jun 20, 2018

They went over and beyond to make sure I was able to properly set-up the system and understand how it works. It's easy to use and set-up.

10

Score

Thomas Arkle Winter Haven, FL

Jun 20, 2018

It's modern, up to date, and it works. They're always very responsible and responsive.

10

Score

Bill Thomas Ridgeville, SC

Jun 20, 2018

The equipment is simple and it is an easy install.