Protect America

Protect America

9.2

Our Score

7.7

User Score

In business for over 25 years, Protect America is the top-rated alarm company on Best Home Security Companys for their pricing, customer service, equipment, and customer reviews.

They are one of the only companies that still offer service for landline monitoring, as well as broadband and cellular home security monitoring. Protect America offers flexible monitoring options for nearly every budget. Monthly monitoring starts at $19.99 - one of the lowest home security system prices - and goes to $50 a month for cameras and video monitoring (on par with other professional monitoring companies).

Read our summary of Protect America (pros, cons, and their security system review), or browse our 2,ooo+ customer reviews below.

Pros

No Upfront Equipment Costs

What sets Protect America apart the most from other home security companies is that there are no upfront costs. Instead, customers can pay for their equipment in their monthly bill with no interest charged. This makes Protect America one of the most affordable home security companies in the industry. While other companies will charge anywhere from $99 to over $1,000 in upfront costs, Protect America currently charges $0 in upfront fees. However, those who want to purchase their equipment outright still can.

If a customer wants to purchase devices from Protect America upfront, they definitely can and this will result in a lower monthly fee. Protect America has transparent pricing on their services and equipment. Other alarm companies require homeowners to call in and get a quote. Protect America displays all this information on their website and allows customers to get an instant quote by building their own home security system, or choosing from the company's packages.

Low Monthly Monitoring Fees

Protect America offers five different home security packages ranging from a locked-in rate starting at $19.99 per month (landline monitoring), one of the cheapest monthly monitoring packages available in the home security industry. Minimum monthly monitoring with cellular is $41.99/month, the same or lower than other companies. Monitoring includes free equipment (see above).

When you compare Protect America vs ADT, you'll notice that ADT is more expensive overall: both basic monitoring and video monitoring are $10 more. ADT also has customers purchase alarm devices upfront for an unknown cost. For more details, see our comparison table below. We've also compared Protect America's home security to Vivint Smart Home.

With Protect America, their monitoring center watches over your home 24/7 and dispatches emergency services when needed. You can also monitor your home yourself with the Protect America mobile app - available on Google Play (rated 3/5) and the App Store (rated 2.5/5). With their mobile app, a customer can...

  • Access door locks (lock and unlock remotely)
  • View and adjust Z-Wave devices (including thermostat and garage dor)
  • Arm and disarm the alarm
  • Stream live footage from cameras
  • View recorded footage from security camera
  • Adjust lighting (turn lights on, off, and dim)
  • Get alerts to opened doors and windows

Lifetime Equipment Warranty

Protect America offers a free lifetime warranty with all the equipment and all packages. If any parts of their equipment are defective or stop working, the company will send out replacement parts for free as long as you are a customer. Once you sign a contract with Protect America, your rate is locked in. They will not raise your monthly monitoring fees as long as you are under contract.

Once you sign a contract with Protect America, your rate is locked in, meaning even if the company raises prices for their service, they can't raise your rate. Other companies, like Xfinity, do not promise a locked-in rate after a year.

Protect America Reviews

Protect America comes highly recommended by its customers. On average, their customers rate them 8 out of 10. This is a high rating in the home security and smart home industry - 80% of the reviews we see for these companies are negative. Many Protect America home service reviews touch on the following:

  • Helpful, fast customer service
  • Easy to install DIY system
  • Fair pricing for alarm equipment
  • System and camera work well

You can read more reviews from Protect America customers here.

DIY Security Solution

Protect America is a DIY security solution, meaning you install the security equipment at home on your own without the help of a professional. The DIY process is simple and will take you less than an hour to complete. The simple process comes with 24/7 support and the company provides a collection of online video tutorials. This can provide peace of mind to consumers looking to get their home security system installed quickly and easily.

Cons

3-Year Contract

One downside of Protect America is its 3-year (36-month) contract. Some home security companies offer their home security services with shorter contracts or no contracts at all; however, a 36-month contract is quite common within the industry. The reason companies can have shorter or no contract is because they require a customer to purchase the home security system upfront.

Cancellation Policy

If you do decide to cancel Protect America's services, you will be required to pay 100% of the remaining balance of your contract. Other home security companies may only require you to pay a percentage of the remaining balance. Paying the full balance can end up costing you hundreds of dollars if you haven't been on the contract very long. Be sure to research Protect America's terms before committing to a contract.

New customers have 30 day money-back guarantee. During that time, they can return their equipment without being bound to the 36-month long-term contract.

Protect America Complaints

While most of the Protect America reviews we have on our site are positive, there are still complaints from some customers. Most of these complaints can be categorized into the following two groups:

  • 3-year contract that customers are unable to cancel
  • Unhelpful customer service; difficulty getting ahold of service rep

Our Recommendation

Based on our research, you likely won't find a more affordable home security company than Protect America. It is a solid home security company with packages starting at only $19.99 per month with no upfront or installation costs, so you get the most equipment and the least amount of upfront costs. We recommend them for their low price and great customer reviews. Learn more from Protect America.


About Protect America

Monitoring Plans

The following are monitoring plans offered by Protect America. Each plan comes with the listed equipment for free. Costs depend on what type of monitoring you choose (cellular, landline, broadband). Add an indoor video camera or a video doorbell camera for just $7 more a month to any of these plans. Add both cameras for $10/month on any plan (includes monitoring).

Copper

Landline: $19.99/mo

Broadband/Cellular: $41.99/mo

  • Control panel
  • 3 door / window sensors
  • 1 motion detector

Silver

Landline: $37.99/mo

Broadband/Cellular: $49.99/mo

  • Control panel
  • Smartphone app
  • 9 door / window sensors
  • 1 motion detector

Platinum

Landline: $42.99/mo

Broadband/Cellular: $54.99/mo

  • Control panel
  • Smartphone app
  • 14 door / window sensors
  • 1 motion detector

Additional Equipment

Protect America integrates with smart home automation products, such as lighting, garage door control, smart locks, smoke and fire detectors, lighting, smart appliances, and more.

IQ Panel 2 (Upgraded Control Panel)

The packages listed above all come with the Simon XT control panel for you to arm and disarm your system. Interested parties can upgrade to the IQ Panel 2 - a touch screen hub that connects all of your smart home devices. This panel has a built-in camera and a glass break detector.

Motion Detectors: $99/each

There is also the option to install motion detectors. These motion sensors are easy to install, and they detect both heat and movement within a 25-foot range in a 90-degree arc. They can be installed in the corners of rooms, and it is recommended to put these in high traffic areas in your home.

Window and Door Sensors: $39/each

Protect America offers several different types of sensors. They have the door and window sensors which detect whenever the door or window is opened. The Protect America door and window sensors are wireless microsensors which means they do not have to be plugged into your wall and are hidden out of the way. It is advised that customers place a sensor on every door and window for optimum security.

Glassbreak detector: $99/each

Protect America's equipment includes a glassbreak detector. With this device, an alarm will trigger if glass breaks while your system is armed. The alarm works wirelessly and picks up sound within a 20-foot radius.

August Smart Lock Pro: $229

This is a deadbolt door lock that you can control from your mobile app for keyless access to your house. One of the Z-wave devices from Protect America.

Keychain remote: $49

Remote that you keep on your keys to arm and disarm the alarm at your home. Works up to 100 feet. Includes a flashlight and an alarm sound.

Indoor Camera: $100

Users will want to place Protect America's video surveillance cameras in high traffic areas, like by door entries/exits and hallways. Protect America enables users to view video surveillance through their "Smart Connect App." Live footage from the camera can be viewed at any time from anywhere as long as they have a WiFi connection. The camera starts recording during an alarm or as scheduled. Includes night vision and two-way audio.

Doorbell Camera: Price Varies

This video doorbell camera is wired to your home and begins automatically recording when anyone approaches your front door.

Connect With More Home Automation Equipment

In addition to a wide array of alarms and security devices, customers can integrate smart home devices with Protect America equipment using Z-Wave technology: a wireless network you connect devices to that's designed not to interfere with other wireless products. Z-Wave technology can be controlled remotely through your phone.

Because Protect America is a DIY security system, you can set up their products and any other smart home devices at your leisure: door locks, garage door control, thermostats, lighting, smoke detectors, outdoor cameras, indoor security cameras, and more.

Speak to a Protect America rep

Ratings Breakdown
Monthly Monitoring Fee $19.99-42.99
Install & Equipment Fee $0
Contract Length 36 Months
Cancellation Policy Pay Balance
System Relocation Fee Free
Number of Reviews 2,436
Review Last Updated: January 16, 2020

Real Customer Reviews

The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.

In order to ensure the legitimacy of reviews on BestHomeSecurityCompanys.com, all reviews are moderated by real people. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.

2,436 Protect America Reviews

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3. Review Validation:

8

Score

Mai Nguyen Anaheim, CA

Jun 20, 2018

They have good technology, they're affordable, and I believe they have a better system to help me be secure when home or away. They're straightforward, helpful, and knowledgeable. Every time I called in they helped me through and saved my time.

10

Score

Stanford Alliker Naples, FL

Jun 20, 2018

They’re very prompt and easy to get ahold of, it's easy to install and it seems to work and be reliable.

10

Score

James & Jennie Staub Athens, AL

Jun 20, 2018

The over the phone guy was very patient and helped us with the installation, it went smoothly. I've had no trouble with their equipment which I have with previous companies.

0

Score

Mina Federal Way, WA

Jun 18, 2018

When I signed up, they gave me a glass break sensor for free. I asked for motion sensor too so there is an extra $99. I paid for that. But turned out the motion sensor didn't work out. They said any WIFI devices nearby might trigger the motion sensor. So I returned the motion sensor and asked for money back. They said no problem. It was still within the 30-day period. After I sent the motion sensor back, they said my invoice shows I paid for the glass break sensor, not the motion sensor. That's why I cannot get any money back. Why didn't they tell me that when I asked about returning it? Not only I can't get my money back, I wasted more money to send that equipment back. And now I am stuck with them for three years since I past the cancellation period. DO NOT SIGN UP WITH THEM. Very bad paying system.

0

Score

Barri Brown Auburndale, FL

Jun 11, 2018

I bought my home in December 2007 and have been using Protect America Inc. to monitor the GE alarm system that came with the house, since February 2008, with very little issues. I called PAI customer service on January 10th 2018 and canceled my monitoring service after 10-years. The representative told me the service has been canceled and she will be sending me an email with a link to document the process. I never received such an email. Protect America Inc. continued to process monthly charges to my credit card, which were not authorized. However, all these charges were successfully disputed. Now I am getting bills outside my service period with threats of collections and credit ruination. If PAI does not cancel my account, showing a $0.00 balance, effective January 10th 2018, I will have to file a BBB report, adding to the over 3000 customers who have already reported against this company. I am not a litigious person, but I would be willing to join the petition for a class action suit against PAI for extortion. Another Dissatisfied Customer.

0

Score

Daniel Moore

Jun 7, 2018

Absolutely horrible - systems dont work and they refuse to cancel service.

0

Score

RIICHARDLAMPERT

Jun 7, 2018

USE ANY COMPANY , BUT THEM CONTRACT COMPLETED - IMPOSSIIBLE TO CANCEL SERVICE IS POOR (VERY) ON TELELPHONE SERICE

0

Score

Tzertzivadze

Jun 5, 2018

Hours to wait for reaching costumer service representative, poor services begin with , unclear contract information No option discontinue contract even a house was sold . 700$ cost for equipment , other companises provide it for free. No pgysical assistance to instill equipment Hight mare !

2

Score

Gail Alexandria, VA

May 23, 2018

They keep calling me and Ive told them that I am not interested, yet they call several times a day.

10

Score

David Pong Riverside, CA

May 23, 2018

Protect America Technician was very helpful and knowledgable

8

Score

Eileen silvergleid Bryn Mawr, PA

May 23, 2018

I was going to say 10, but they keep calling trying to move up tge date of my install. So annoying when i dont own the house yet!

2

Score

Bone North Las Vegas, NV 

May 23, 2018

They may have a decent product but the sales rep promised to send me an email and never did and now they call multiple times per day. Loose my number!

2

Score

Anonymous Altamonte Springs, FL

May 23, 2018

I asked for a written proposal and did not receive one

3

Score

Andrew

May 22, 2018

The app to arm and disarm the alarm does not work half the time. It is such a pain.

0

Score

Morteza Aghili

May 21, 2018

sales person lied about duration of contract , said 2 years but on paper it was 3 years

2

Score

Joel San Antonio, TX

May 16, 2018

Theyve called every day for at least a week after being told I was not interested at this time.

2

Score

Anonymous Nashville, TN

May 16, 2018

The calling several times a day and constant emails have led me to not want to pursue my security options

10

Score

Anonymous Hellertown, PA

May 16, 2018

Simple to set up, excellent technical support.

2

Score

No North Haven, CT

May 16, 2018

They were forceful and harassed me. They called me 10 times. They tried to pressure me into signing a contract. No thanks.

10

Score

Blake Fort Smith, AR

May 16, 2018

Sales and installer were amazing to deal with

10

Score

Mark Maness Holly Springs, MS

May 16, 2018

The customer service is top notch. Ive found them patient, informative, and very friendly.

10

Score

Lonny and Crystal Jepson Lehi, UT

May 16, 2018

I think they have probably the best customer service in fact of most companies not just security systems, Outstanding customer service.

8

Score

Guest Austell, GA

May 16, 2018

I was satisfied with the initial sales call and setup of the security service. However, the self-installment was pretty tedious.The process could be more streamlined especially if the customer is not computer literate.

6

Score

W P in Pennsylvania Pottstown, PA

May 16, 2018

I prefer to have someone experienced install the system.

10

Score

Reliable Newnan, GA

May 16, 2018

We've had them for over 9 years and they were always very helpful

2

Score

Glen Gregory Encinitas, CA

May 16, 2018

We said no interest. They would not stop calling and e-mailing.

2

Score

Henry San Antonio, TX

May 16, 2018

Work undone, equipment not working, phone service people rude.

6

Score

Pat Santa Clarita, CA

May 16, 2018

No technicians for installation. Didn't know it was DIY

6

Score

Lynn Baton Rouge, LA

May 16, 2018

I'm just getting started and signed my contract yesterday. My equipment is due tomorrow and after a few weeks, I'm pretty sure i'll be able to answer with more confidence. But, so far customer service has been outstanding!

4

Score

Dan Adelanto, CA

May 16, 2018

They are not clear on the plan until the last second

2

Score

John Nemet Thousand Oaks, CA 

May 16, 2018

Never followed thru with the info. they promised

2

Score

X Portsmouth, VA

May 16, 2018

I never got a quote. I asked for a quote online and gave them information to generate it. I started getting phone calls and emails from them every hour or so but none with any information. I finally called them back and learned that they wanted even more information to give me some basic numbers. Since I'm still under contract with another company I asked them to take me off their calling and email lists for now.

6

Score

Anonymous Herndon, VA

May 16, 2018

the devices are old fashioned and sales team is very aggressive

0

Score

Matt Fowler Detroit, MI

May 10, 2018

Go elsewhere. The technology they use is extremely outdated. The camera's are big and bulky and look like something that should be on a liquor store in a rough area of town, not on a nice home in a nice neighborhood. The self installation is fine, if you're an electrician OR you don't get cameras. The Sales Team has a "don't ask don't tell" way of doing business. Lastly, the pricing is higher than most other reputable companies that actually install it for you! With all the security companies out there, I see ZERO reason to choose protect America. Go elsewhere for better client service, better technology, less hassle and

0

Score

Andrew Hughes Campbell, CA

May 9, 2018

They are the worst experience I have had as a consumer hands down. They offer a poor product and are not flexible at all in terms of consumer complaints. They were happy to take my money but when I was unhappy with the product itself and the service, there was 'nothing they can do'. When I finally was able to cancel my contract, they claim I didn't follow all the steps necessary to cancel and thus kept charging me for months when I was not receiving the service. They call several times a week still - even after I spoke with them to tell them I will not be paying them anything and they can stop calling. Harassment at its best! They are the absolute worst. Stay far, far away from these scam artists. Plenty of other better options out there.

0

Score

agni basu Fort Lauderdale, FL

May 8, 2018

I was duped into buying this service and now stuck with it for 3 years. The sensors keeps falling off triggering the alarm. One time I was out of the country when this happened and the cops were dispatched to my house. When I complained about this they suggested I buy more sensors from them! I have stopped using this after a few months and cant wait to get done with the stupid contract.

10

Score

Cindy D Lincoln, CA

May 1, 2018

Very Helpful and worked within my budget.

2

Score

none Thousand Oaks, CA

May 1, 2018

Never followed thru with the info. they promised

2

Score

Bob Denton Denton, TX

May 1, 2018

They call and hang up before I can get to the phone. I went with another company that would leave a message so I could call back.

4

Score

JC Rockford, IL

May 1, 2018

Monthly cost not in budget and 3 yr contractct