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Protection 1

$34.99 - $54.99 / Month

Our Score
8.8
User Score
4.6

Or By Phone:   1-(866) 322-8103

Our Score
8.8
User Score
4.6
Rank this Company

Ratings Breakdown

Price

DIY Monthly Price
$34.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

10/10 = BEST
9/10

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay balance

Monitoring

Response Time
Fast

Time in Business

Total # of years
26 Years

A+

Customer Support

Good, Bad, Limited
Good

SDM Rank

Top 100 Company Rank
6

Index

Quality Index (Below 413 is good)
203

Number of Reviews

User reviews here on BHSC
147

This Review is maintained by Isaac Ericksen

Review Last Updated: July 20, 2016

Company Awards / Certifications

  • 2012 Dealer of the Year by SDM Mag
  • Angie's List Super Service Award
  • IQPC Call Center Week Award
Protection 1 Home PageProtection 1 compare packages pageawards

Protection 1 was founded in 1988 and has grown quickly to become one of the nations largest home-security providers. They have stayed up to date with the latest in home security and home automation technology which is non-invasive and easy to use from a mobile device. Protection 1 really prides themselves on their customer service, with no automated telephone systems and guaranteed same day service, setting them apart in the industry.

The Good

  • Multiple Package Options
  • State-of-the-art Technology
  • Customer Service
  • Secure Move
  • Safety Net

Multiple Package Options

Protection 1 offers a variety of packages to their customers: from basic home security which requires a landline phone, to state-of-the-art home automation that utilizes a cellular signal that can be controlled from a mobile device. Protection 1 also has a new DIY system for those interested in self-installation. For complete package details see the ‘Equipment Review’ tab above.

State-of-the-art Technology

Protection 1 has been around for 27 years, but they have continued to evolve with modern technology. Their Smart control and video packages are all wireless making for easy, non-intrusive installation. They utilize a cell signal so customers don’t need to worry about an internet connection or having a landline phone. Protection 1 customers can access and view their home’s activities via a smart phone. This enables customers to view live video feed, track the armed status, lock and unlock doors, turn on and off lights, control the temperature of the home, etc.

Customer Service

Protection 1 sets themselves apart through their customer service. There are no automated phone systems, only real customer service representatives and their wait times are incredibly short. They claim to answer the phone within a few rings, which is remarkable compared to the wait times of some other companies. If readily accessible customer service and immediate communication is important to you, Protection 1 is worth contacting.

Secure Move

If a customer decides to move while in the middle of their protection 1 contract, Protection 1 will install a new or existing system to the new home for the customer, and pay $150 of the activation fee. The Secure Move feature really helps to set them apart in the industry, not many other companies in the industry offer a comparable service. For complete details about Secure Move, see the ‘Contract Details’ tab above.

Safety Net

If the customer suffers a loss due to their home being burglarized or damaged due to fire, Protection 1 will pay up to $1,000 of the home insurance deductible. This is a unique feature that not many other companies offer, and we have taken this into consideration when calculating our expert score. For complete details, see the ‘Contract  Details’ tab above.

The Bad

  • Several Additional Fees
  • Long Contract lengths
  • Base Security Model Requires a Landline Phone
Several Additional Fees

Protection 1’s main problem is that they require their customers to pay full-term for contracts even after cancellation. Customers do have 14 days after signing the agreement to cancel the contract, but they will still be charged a $79 re-stocking fee. Also, in their terms and agreements subsection Protection 1 states that additional equipment may need to be purchased, meaning that all of the advertised features may not be accessible without purchasing additional equipment. Their terms and agreements also state that the equipment will remain the property of protection 1, so even after the service contract the equipment belongs to the company. Prices may increase after the first 12 months of service as well.

Long Contract Lengths

Protection 1 has done a good job of keeping their monthly fees at reasonable prices. This is due in part to their 36 month minimum contracts. Keep in mind that if at any point a customer desires to leave the contract, the customer will need to pay off the remainder of the contract.

Base Security Model Requires a Landline Phone

Protection 1’s base security model, “Secure” starts at an affordable rate of $34.99/moth with a 36 month contract. However, the technology used requires the customer to have a landline phone in order to monitor the system. This technology is dated; not many have landline phones anymore and very few will have the desire to use the base system as a result. It also poses a security hazard as the phone lines can be cut before the alarm is ever tripped.

The Bottom Line

Protection 1 offers packages to meet just about everyones needs; from basic home security to complete home automation with state of the art technology. Their prices range from $34.99-$54.99 with a 36 month minimum contract. Protection 1 has customer service representatives that are readily available, with no automated phone systems and very short wait times. If this is important to you, Protection 1 is worth considering. Protection 1 may require some additional fees; additional equipment may need to be purchase in order to perform all advertised features, and prices may increase after the first 12 months of service. Also, if customers desire to cancel their service they must pay off the remainder of the contract balance.

**This is a summation of the terms and services/contract details/privacy policy and is in no way a complete depiction of this company’s actual terms and services or contract. The information found below is simply additional information and commentary with the intent to help the consumer. If you wish to know the exact language of the terms of service/contract, please contact this company with any questions or concerns you may have.**

SecureMove®

Should you move to a new home during the term of your agreement with Protection 1, we will activate a new or existing security system at your new location within our service area and will provide you up to $150 credit toward that activation.

Terms and Conditions

  1. You must have a minimum one-year satisfactory account history at the previous address.
  2. You must be the owner of the new location.
  3. You must sign our standard residential monitoring contract for the new location.
  4. The system activated pursuant to this program shall consist of the system components recommended by Protection 1 and approved by you at that time.

Protection 1 services are not available in all areas.

Why it’s important:

You sign a contract for a certain amount of time. If you move before that term is up, you will be able to transfer your system to your new home if Protection 1 services in the new location. However, if Protection 1 does not service in the new location, you may still responsible for the balance of the contract. You will receive an activation credit if you decide to transfer your Protection 1 system.

SafetyNet

Subject to the terms and conditions below, if you suffer a theft loss because of burglary of your monitored premises, as part of our SafetyNet program, we will reimburse your paid homeowners insurance deductible up to $1,000. If you have a monitored smoke or high-temperature (heat) sensor, we will also reimburse up to $1,000 of your paid deductible if you suffer a loss because of fire.

Terms and Conditions

We will reimburse you under this program only if, at the time of your loss, you are our customer and your payments and contract obligations to us are current. Within 90 days of the occurrence causing the loss you must provide us:

  1. A copy of your filed insurance claim.
  2. Proof of your payment of the deductible portion of your homeowners insurance.
  3. A copy of the declarations page from the insurance policy.
  4. A copy of either the police or fire report documenting the loss.

To obtain reimbursement, your system must be armed and our monitoring center must receive an alarm signal from your premises at the time of the occurrence. This program applies to residential systems only and may be modified or discontinued upon 30 days’ prior notice to you. Reimbursements are limited to one reimbursement per occurrence and two reimbursements in any consecutive 12-month period. SafetyNet is not a form of insurance, and no employee or representative of Protection 1 is authorized to offer or recommend insurance to you.

Click here for special SafetyNet terms and conditions that apply only to customers with a Nationwide Property Protection ServicesSM home security system from Protection 1 and whose home is covered by a Nationwide homeowners insurance policy at the time of loss.

Why it’s important:

You need to know the specific requirements associated with reimbursement. In the event that your home is broken into or if your sensors do not keep your home protected. The reimbursement for these events is up to $1,000 if you can provide Protection 1 with all of the required evidence/documents.

SecureCell®

Protection 1 is not responsible for your cellular or radio communication services. Cellular or radio service can be interrupted by various conditions including, but not limited to, weather and mechanical failure.

What to know:

Protection 1 will not claim responsibility for failed cellular or radio communication.

PrimeCell

If you select PrimeCell service, a radio or cellular transmission device will be your alarm system’s only communications link with our monitoring center. Protection 1 is not responsible for cellular or radio communication services. Cellular or radio service can be interrupted by various conditions including, but not limited to, weather and mechanical failure.

What to know:

Protection 1 is not responsible for cellular/radio malfunction.

SecureTouch®

To provide your SecureTouch Services, we will utilize e-mail addresses provided by you and will transmit to those addresses notification of selected events as received from your system at our alarm monitoring center (the “Center”). The recipient’s e-mail software must be compatible with our e-mail system, and any additional software or hardware purchases necessary to assure compatibility will be at the recipient’s expense. There may be times when we and/or the recipient are unable to send or receive e-mail, and e-mail transmissions may be impaired or interrupted by conditions or circumstances beyond our control, including telecommunications failures, Internet failures, computer viruses or problems with Internet service providers. We are not responsible for adjustments or repairs to the recipient’s e-mail or Internet service.

What to know:

You have to provide an active and valid email address. Protection 1 is not responsible for impaired or interrupted transmissions by conditions that are out of their control.

Switch and Save Offer

Requires that you sign a three-year monitoring contract starting at $19.95/per month (36-month total starting at $718.20.) Prices vary by market. A $49 activation fee may apply if control panel and keypad are locked out by existing provider. Offer applies to new customers with satisfactory credit ratings. Customer must be the homeowner. Offer may not be combined with any other offer and may be discontinued at any time without notice. Protection 1 services not available in all areas. Certain other restrictions may apply. This offer is not valid until any existing monitoring contract with another provider has been terminated. Customer is responsible for cancellation of monitoring contract with existing provider and all costs associated with the cancellation.

Discount to Homeowners Insurance

Discounts to homeowners insurance premiums because of your installation of a monitored alarm system may vary. Protection 1 is not responsible for, nor does it guarantee, discounts or reductions to your homeowners insurance premiums. You should consult your insurance agent for details. 

Refer a Friend Program

Your credit for referrals is contingent upon the referred customer signing a three-year agreement and payment of the installation and first month’s monitoring fees. The credit shall not exceed a total amount of $50.00 per referral. This offer may be modified or discontinued at any time.

We Miss You Offer or $50 Credit to Account

Requires a basic system installation fee starting at $99 and that you sign a three-year monitoring contract starting at $25.95/per month (36-month total starting at $934.20.) Prices vary by market. Offer applies to new customers with satisfactory credit ratings. Customer must be the homeowner. Offer may not be combined with any other offer and may be discontinued at any time without notice. Protection 1 services are not available in all areas. Certain other restrictions may apply.

Why it’s important:

This offer only applies to new customers and there are applicable restrictions.

Equipment Review

Protection 1 offers both security and home automation packages
*All plans include the following base equipment:
  • 1 Color Touchscreen Control Panel
  • 3 Door/Window Sensors
  • 1 Motion Sensor
  • 1 Keychain Remote
  • 1 Yard Sign
  • 3 Window Decals
  • 1 Battery Backup
  • 5-Day Weather Forecast

For additional package details, see the tables below:

Home Security Packages

 

Secure

Mercury Prime

  • $34.99/month with a 36 month contract
  • Free installation
  • Requires a landline phone
  • *All equipment listed above
  • $44.99/month with 36 month contract
  • Free installation
  • Does not require a landline phone
  • *All equipment listed above
  • 2-way voice
  • Cellular alarm signal

 

Home Security / Automation Packages

 

 

Smart Control

Mercury Prime

  • $49.99/month with 36 month contract
  • Free installation
  • *All equipment Listed above
  • 2-way voice
  • Cellular alarm signal
  • Home Automation
    • Web & mobile control
    • Mobile alerts
    • Image motion sensor
    • Geo-fencing technology
    • Smart thermostat control
    • Remote locks
    • Smart lights and appliances
  • $54.99/month with 36 month contract
  • Free installation
  • *All equipment listed above
  • 2-way voice
  • Cellular alarm signal
  • Home Automation
    • Web & mobile control
    • Mobile alerts
    • Image motion sensor
    • Geo-fencing technology
    • Smart thermostat control
    • Remote locks
    • Smart lights and appliances
    • Indoor night vision video camera
      • View video via phone or web

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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147 Protection 1 Reviews

1. Select Your Rating:

41
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9
8
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14
2
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5
8
37
0=WORST 10=BEST

2. Subject For This Review*(Select all that apply)

3. Review Validation*

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    Sort By:

  1. User Score
    4
    July 18th, 2016 Louisville, KY
    0 people found this review helpful!
    They did not get back with me about going wireless with updated equipment cameras and video doorbell.
    Read More
  2. User Score
    9
    July 16th, 2016 Atlanta, GA
    1 people found this review helpful!
    Best customer service out there. Great system and easy to install and use. .they deliver what they say.
    Read More
  3. User Score
    10
    July 13th, 2016 Norcross, GA
    1 people found this review helpful!
    Great company I have been with them 9 years and I have gotten great service!
    Read More
  4. User Score
    5
    July 13th, 2016 Valparaiso, IN
    2 people found this review helpful!
    At first I was very happy with my service. I had a few minor issues, but they were quick to resolve them. After a few months I recommended a family member for P1 and that is when the issues started to get worse.

    My family member did not receive all the promised items and they were very slow to resolve the issue citing they needed to come back out to program the item which resulted in a $25 travel fee.

    My issues included poor radio reception with my main unit. I was told this was common and as such they would fix for free to make sure their product worked as promised. After the technician failed to show within the 4 hour window, I began to become upset. Once the tech arrived he was rude stating the radio reception was not his area of work; however, he was able to program the system.

    The second issue was that my (2) motion sensors were way too sensitive and I was unable to use them when my dogs were not locked up. I purchased this system because they advertised that their system allows animals up to 80 lbs to roam freely. The tech argued with my wife over the weight of our two dogs (55 and 60 lbs) stating they were well over the 80 lb limit.

    Once a happy customer, I am now very unhappy and only 7 months into my 36 month contract. I should have done more research on this company prior to signing up. I feel terrible that my family member is also locked into this contract.

    Each trip to your residence regardless if you are within warranty costs you $25.

    Read More
  5. User Score
    1
    July 12th, 2016 Rochester, NY
    3 people found this review helpful!
    These guys are the worst. I was moving after my 2 year contract was up and called to tell them I was moving and wanted to cancel my service but they refused to cancel my service until I sent a written request to an address in Kansas. When I called the customer service line to request a service cancellation they instead extended my contract for 2 more years!

    I called 5 times to resolve it and every customer service rep acted like they had no idea what to do. I told them yet again that I was moving and they kept billing me. I told them I was not paying the bill after I told them (and sent the letter to Kansas) to cancel the service. So what did they do? Turn me over to a collection agency!

    Unbelievable incompetence. Try ADT or Frontpoint Security. They are both much, much better than Protection One. I can’t believe that they are even still in business.

    Read More
  6. User Score
    0
    July 5th, 2016 Hampton, VA
    2 people found this review helpful!
    I feel that your service is awful! One of your technician is very lazy and find excuse instead of doing his job. It’s been a month and I wish I never chose you guys and your manager lost my paid in full check. And now I’m getting a bill! Really!
    Read More
  7. User Score
    10
    July 3rd, 2016 Valparaiso, IN
    0 people found this review helpful!
    Great customer service. Just had system installed at my elderly dad’s house. I can see what is going on and lock the door if he leaves it unlocked. I saw one of the “bad” things about the system is that it requires a landline. That is no longer true. My sister has been with Protection 1 for over 20 years. Their response time is incredible. I highly recommend this company.
    Read More
  8. User Score
    0
    June 28th, 2016 Hawthorne, CA
    8 people found this review helpful!
    These people are the worst. I was paying over $55.00/month to monitor the alarm system at my business. When I found out that I could get the same service for $10.00 per month I called them. They told me they would have a sales rep call me back, but no one ever called.
    I decided to cancel and then sent them a cancellation letter. Apparently that got their attention because someone did call me back-TO ARGUE WITH ME!
    Eventually they offered about $23.00 per month for the same thing. I decided to cancel and they just ignored me, still sending invoices at the $55.00 rate.
    Now they say I owe them for a full year, See you in court, Protection 1!
    Read More
  9. User Score
    0
    June 22nd, 2016 Bakersfield, CA
    5 people found this review helpful!
    IWe have had this service for a few months now, still do not understand anything about it. Regret changing from ADT to your company. Do Not ubderstand how the box (on the wall) works, do not see a key pad. Do not have a clear understanding of your service. Seems as if we are paying our money to a ghost with no action/service in return.
    Read More
  10. User Score
    3
    June 22nd, 2016 Port Saint Lucie, FL
    4 people found this review helpful!
    I was with national systems ,then was taken over by ATG ,then protection1. When I tried to cancel they told me I had a 3yr. Contract.I called customer service that I never sign anything and asked to send me a copy of the contract that I sign.I’m still waiting.This is going on 2months still no copy of sign.Contract.
    Read More
  11. User Score
    3
    June 21st, 2016
    3 people found this review helpful!
    Was told i would get free upgeade due to over 20 years of service. Never gor it and never heard from your company. All i get are bills
    Read More
  12. User Score
    0
    June 20th, 2016 Lake Worth, FL
    6 people found this review helpful!
    Protection 1 does not itemize their billing, You cant tell what they are billing you for. They just send a bill stating you owe $2500. When asked for a detailed bill, (dates, times and reason) so you can compaire records it took us 3 years to finially get a final bill.
    When called for service they could not repair system they just billed us for services calls and left us without security cameras for over 6 months and they billed us for time they came out and didn’t fix system…What a Horror.

    We had to get another security company to come in to look at our system….Problem was a wrong coding that new vendor fixed in less than a hour and charged a reasonable fee for

    Read More
  13. User Score
    1
    June 20th, 2016 Chino Hills, CA
    5 people found this review helpful!
    I am very disappointed to learn I signed a 3 year contract . Find it hard to believe when all I did was have system upgraded to use on computer no new equipment plus price increased.
    Very disappointed been wit them over 20 yearss want 750.00
    Read More
  14. User Score
    0
    June 20th, 2016 Milford, CT
    2 people found this review helpful!
    Had a problem where our fire alarm went off. Customer service said they would have a service man call us. We are still waiting close to two weeks later.
    Read More
  15. User Score
    9
    June 19th, 2016 Indianapolis, IN
    1 people found this review helpful!
    Man am I glad I switched to Protection 1!! Your staff helped me understand not only the conversion from my current system, but worked with me to convert to a wireless Protection 1 system for a very discounted price! I love being able to monitor and control the system from my smart phone. But, your job is to protect me and my family so the important thing is how well do you respond if there is an intruder. Without hesitation, I can say you that this is where you excel. I literally measure your response in seconds where it would be minutes before I would get a call with the other company. I’m not sure how you do it but I am impressed with your monitoring system. Thank you Protection 1 for giving me and my family piece of mind knowing you guys are on the job!.
    Read More
  16. User Score
    10
    June 14th, 2016 Garden Grove, CA
    3 people found this review helpful!
    I have been with this company a long time. I started at $99 and now it is over $100. I do not think that you need to raise the cost every year or every other year. Nothing has changed for my protection. I do like what I have and will not change it. I will pay by check as my lawyer told me that that is the best way to know what has happened. Emails are fine. Thank you for your help when I have needed it.
    Read More
  17. User Score
    6
    June 14th, 2016 Alhambra, CA
    2 people found this review helpful!
    I recently learned that Protection 1 merged with several other alarm companies including ADT.. I also have services with ADT and want to know when you will adjust my billing to reflect one company as I am now paying two companies for similar services (Alarm response). I must admit I prefer Protection 1 over ADT as ADT never calls when the alarm goes off. Protection calls within less than 1 minute. Excellent and Kudos to Protection 1 for alert and timely monitoring services.
    Read More
  18. User Score
    0
    June 13th, 2016
    5 people found this review helpful!
    HORRIBLE HORRIBLE HORRIBLE experience. First, they were never able to get my door lock to work properly, after I paid over 1k for the installation of my system. I signed up with ASG and almost immediately they were bought out by PRO1. Unfortunately I was unaware of this, and so I didn’t open protection 1 mail. They had apparently not received the credit card numbers as a part of the buyout, and so my automatic payments were not being processed. By the time I realized what was happening, they weren’t willing to work with me to get the issue resolved in any fair manner, and then when I didn’t agree to their demands, I was told they wouldn’t work with me at all anymore and was allowed only to talk to a third party collections agency with threats of damaging my credit. The system never worked properly, and was NEVER ARMED, but now they have taken my balance and added a $750 termination fee to my account and demanded immediate payment in full for performing absolutely no service, and I get nothing from them except lectures about budgeting and how even tho they lost the payment information, it was my responsibility to keep their money off to the side and honor my contract. I will NEVER pay them a DIME, simply out of principle. Come at me Jerks.
    Read More
  19. User Score
    9
    June 13th, 2016 Glenpool, OK
    2 people found this review helpful!
    When they hooked up alarm the guy didn’t explain about the panel. No manual was left.
    The number buttons on panel are small and I have to punch several times for it to take the code.
    I do like the moblie site so I can set alarm from cell phone.
    Read More
  20. User Score
    2
    June 13th, 2016
    1 people found this review helpful!
    I spoke to a customer service rep about Dept Homeland Sec memo that recommends Window users unistall Quick Time since Apple does not plan to apply any updates or patches to their software. Since Pro One uses Quick Time install for the security cameras I asked what Pro One recommends. Pro One customer service rep said they are aware of DHS recommendations and are working on a fix. This was a few months ago and I have yet to hear back or see any notices from Pro One, about unistall Quick Time issue.
    Read More

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Our Score
8.8
User Score
4.6
Rank this Company

Ratings Breakdown

Price

DIY Monthly Price
$34.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

10/10 = BEST
9/10

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay balance

Monitoring

Response Time
Fast

Time in Business

Total # of years
26 Years

A+

Customer Support

Good, Bad, Limited
Good

SDM Rank

Top 100 Company Rank
6

Index

Quality Index (Below 413 is good)
203

Number of Reviews

User reviews here on BHSC
147
Our Score
9.4
User Score
8.7
Rank this Company

Ratings Breakdown

Price

Monthly Price (Copper package)
$19.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

10/10 = BEST
10/10

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay balance

Monitoring

Response Time
Fast

Time in Business

Total # of years
22 Years

A

Customer Support

Good, Bad, Limited
Good

SDM Rank

Top 100 Company Rank
15

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
1,139