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protection11-130x130

Protection 1

Similar to: Vivint

Our Score
7.3
User Score
3.4

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Our Score
7.3
User Score
3.4
Rank this Company

Ratings Breakdown

Price

DIY Monthly Price
$34.99-54.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
203

Number of Reviews

User reviews here on BHSC
224

This Review is maintained by Chase Sagum

Review Last Updated: April 18, 2017

Protection 1 was founded in 1988 and has grown quickly to become one of the nations largest home-security providers. They have stayed up to date with the latest in home security and home automation technology which is non-invasive and easy to use from a mobile device. Protection 1 really prides themselves on their customer service, with no automated telephone systems and guaranteed same day service, setting them apart in the industry.

The Good

  • Multiple Package Options
  • State-of-the-art Technology
  • Customer Service
  • Secure Move
  • Safety Net

Multiple Package Options

Protection 1 offers a variety of packages to their customers: from basic home security which requires a landline phone, to state-of-the-art home automation that utilizes a cellular signal that can be controlled from a mobile device. Protection 1 also has a new DIY system for those interested in self-installation. For complete package details see the ‘Equipment Review’ tab above.

State-of-the-art Technology

Protection 1 has been around for 27 years, but they have continued to evolve with modern technology. Their Smart control and video packages are all wireless making for easy, non-intrusive installation. They utilize a cell signal so customers don’t need to worry about an internet connection or having a landline phone. Protection 1 customers can access and view their home’s activities via a smart phone. This enables customers to view live video feed, track the armed status, lock and unlock doors, turn on and off lights, control the temperature of the home, etc.

Customer Service

Protection 1 sets themselves apart through their customer service. There are no automated phone systems, only real customer service representatives and their wait times are incredibly short. They claim to answer the phone within a few rings, which is remarkable compared to the wait times of some other companies. If readily accessible customer service and immediate communication is important to you, Protection 1 is worth contacting.

Secure Move

If a customer decides to move while in the middle of their protection 1 contract, Protection 1 will install a new or existing system to the new home for the customer, and pay $150 of the activation fee. The Secure Move feature really helps to set them apart in the industry, not many other companies in the industry offer a comparable service. For complete details about Secure Move, see the ‘Contract Details’ tab above.

Safety Net

If the customer suffers a loss due to their home being burglarized or damaged due to fire, Protection 1 will pay up to $1,000 of the home insurance deductible. This is a unique feature that not many other companies offer, and we have taken this into consideration when calculating our expert score. For complete details, see the ‘Contract  Details’ tab above.

The Bad

  • Several Additional Fees
  • Long Contract lengths
  • Base Security Model Requires a Landline Phone
Several Additional Fees

Protection 1’s main problem is that they require their customers to pay full-term for contracts even after cancellation. Customers do have 14 days after signing the agreement to cancel the contract, but they will still be charged a $79 re-stocking fee. Also, in their terms and agreements subsection Protection 1 states that additional equipment may need to be purchased, meaning that all of the advertised features may not be accessible without purchasing additional equipment. Their terms and agreements also state that the equipment will remain the property of protection 1, so even after the service contract the equipment belongs to the company. Prices may increase after the first 12 months of service as well.

Long Contract Lengths

Protection 1 has done a good job of keeping their monthly fees at reasonable prices. This is due in part to their 36 month minimum contracts. Keep in mind that if at any point a customer desires to leave the contract, the customer will need to pay off the remainder of the contract.

Base Security Model Requires a Landline Phone

Protection 1’s base security model, “Secure” starts at an affordable rate of $34.99/moth with a 36 month contract. However, the technology used requires the customer to have a landline phone in order to monitor the system. This technology is dated; not many have landline phones anymore and very few will have the desire to use the base system as a result. It also poses a security hazard
as the phone lines can be cut before the alarm is ever tripped.

The Bottom Line

Protection 1 offers packages to meet just about everyones needs; from basic home security to complete home automation with state of the art technology. Their prices range from $34.99-$54.99 with a 36 month minimum contract. Protection 1 has customer service representatives that are readily available, with no automated phone systems and very short wait times. If this is important to you, Protection 1 is worth considering. Protection 1 may require some additional fees; additional equipment may need to be purchase in order to perform all advertised features, and prices may increase after the first 12 months of service. Also, if customers desire to cancel their service they must pay off the remainder of the contract balance.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.3
$19.99-$42.99
$0

#2

7.9
$34.99
$99

#3

6.1
$34.95-49.95
$99

#19
protection11-130x130

3.4
$34.99-54.99
$0

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224 Protection 1 Reviews

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  1. User Score
    0
    July 20th, 2017 Raleigh, NC
    0 people found this review helpful!
    We were previously with ASG but Protection1 took over and things went downhill. The Customer Service is AWFUL -they do NOT care about the customer. The reps are rude, short and REFUSE to work with long term customers (over 5 years) and as the rep said – we only acquired your contract making me feel like I was less of a customer because I was not originally their client. WOW. Cannot believe they would rather fight and argue over a small amount and create a NEGATIVE Experience (refusing to negotiate). It is funny how they spend thousands of dollars in advertisement to get new customer but refuse negotiate and work with current customers and treating them with respect. BEWARE – DO NOT recommend going with this company.
    Read More
  2. User Score
    2
    July 13th, 2017 Phoenix, AZ
    0 people found this review helpful!
    Customer service is a joke. Tons of free sensors when you sign up but if you ever need more, they are ridiculously expensive. No one can give you answers when you call in. Horrible company. Will be finding another company when my agreement is up.
    Read More
  3. User Score
    0
    June 30th, 2017 Gaithersburg, MD
    0 people found this review helpful!
    I originally signed up, the guy told me there was no contract and I can cancel anytime. I now find out I have to pay $750 to cancel. I didn’t even know that I had a 5 YEAR contract! What a joke!
    Read More
  4. User Score
    0
    June 30th, 2017 Nashville, TN
    0 people found this review helpful!
    Have been billing wrong department in Davidson Co Metro Goverment for years, can’t seem to get it right. Called because we are having low battery issues, 1st person that came out did nothing (said there was nothing wrong) 2nd person said something was wrong with the new batteries that we just put in so he changed them. Called again today and someone should be out so lets see what happens.
    Read More
  5. User Score
    0
    June 28th, 2017 San Bernardino, CA
    0 people found this review helpful!
    Had a false alarm yesterday, Protection 1 called and I have to go back home to check on it. I called customer service to come and check my alarm system and they gave me a confirmation for a technician to come and check the alarm system between the hours of 1-5. Nobody showed up, so I called customer service and they said the technician is running late and if I still want the service then I have to wait till 730 PM. Well who would like to have a technician at their house after 7PM?
    I’ve been with Protection 1 for a long time, I think its time to have a change. Dissatisfied customer.
    Read More
  6. User Score
    0
    June 22nd, 2017
    0 people found this review helpful!
    This stuff is absolutely worthless and cost far too much! Cannot cancel for 5 years or you waste most of a thousand dollars on nothing!! I had ADT on an ongoing monthly basis and was happy with it, but this guy came and knocked on the door with this fantastic offer and sales pitch and I bit!! Take my word for it is expensive after the installation, free install or whatever!! When I can without a penalty, I am going back to ADT in a heart beat!! Can’t wait to get a real security system that is trustworthy and easy to operate!! This protection one is not!!
    Read More
  7. User Score
    1
    June 21st, 2017
    0 people found this review helpful!
    We have an issue with our security system with nothing showing up on our cameras. The earliest they could schedule us was 4 days out which was today from 8-12. We tried calling to find out where we were on the schedule and they did not know. At 12:30 PM, my husband called back and was told that the tech had 2 big fire alarm jobs they were working on and they would call between the two jobs. It is after 3 and no call so we called the scheduling number again and they have no clue when the tech will be free. We have to leave at 5. Meanwhile we were tied up the entire day. We rescheduled for Friday and said we want the 8:00 AM app. but we can’t be assured we will get that on Friday even though they could not get here today. They offered to credit 1/2 month of service but that is not enough in my book. This company needs to have emergency techs for these unexpected big jobs and not overbook their techs daily schedule. The techs probably get an earful when it is Protection One’s corporate policy that is the issue. They also should be able to call the day before or the day of the appointment to give you a better idea of when they will arrive as other service people do. This is totally unacceptable service and we shall see how things go Friday. If they are not here in the time range Friday, we will cancel our service when the contract runs out next year. We noticed when they sell you the system, they are on time. Not Good!
    Read More
  8. User Score
    0
    June 20th, 2017
    0 people found this review helpful!
    Moving to a new house. P1 promises us that there is no fee to have new equipment put in. P1 also promises us we don’t have to renew our contract. Both were false. We suddenly have to pay to have equipment moved, and we are required to renew our contract. So, now I cancel and learn there is no pro-rated ETF. I have to pay the full price of the contract! This is why they try to lock you into absurdly long contracts: they get the money even when they provide zero value!

    Stay far away from P1. Not worth the money. Service isn’t very good. If it was, they wouldn’t feel the need to trap you in a half-decade contract.

    Read More
  9. User Score
    0
    June 14th, 2017 Minneapolis, MN
    0 people found this review helpful!
    Doesn’t work! I had to break into my own house, forgot my keys, and walked up and down the hallway, in full view of the motion detector, without setting it off. And yes, the alarm was activated.
    Read More
  10. User Score
    0
    June 12th, 2017 Draper, UT
    1 people found this review helpful!
    I chose to cancel my service and it was a 3 phone call ordeal. Once you are in they make it very difficult to cancel. I called 2 years into my contract to see what I could do to cancel and I had another year left. I told them when my contract was done I wanted to be done with the service. They said I would have to call back closer to when my contract was over. I called in February and they assured me it was canceled. Then money was taken out of my account in May I called again and I am getting billed for another month because I needed to give 30 days notice and had no record of me canceling in February.
    Read More
  11. User Score
    0
    June 8th, 2017 West Chester, OH
    0 people found this review helpful!
    Protection one installed a system where I was RENTING because I’d just moved to the Cincinnati as a single parent with a 9 year old. After a year, we purchased a home in the safe community on the outskirts of Cinci. This is when I was notified of a 5 year contract I was told that I had to transfer services or the new renters (of the old property) would have to resume services with protection one in order to not be billed this cancellation fee of mid to high hundreds of dollars. Well the services were transferred and the renters have protection 1 and I’m still being billed. I cancelled services and pd $200 and is now getting collection phone calls for $1400. Quite scammish!!!!
    Read More
  12. User Score
    1
    June 7th, 2017 Mount Juliet, TN
    1 people found this review helpful!
    I’ve sold my house and am into a home another home. Protection 1 says I have yo pay off the remaining months of the contract. I find this to be highway robbery. Be very aware when you sign with them you can end up with 58 month contract. Moving doesn’t cancel out the contract.
    Read More
  13. User Score
    0
    May 16th, 2017 Jacksonville, NC
    1 people found this review helpful!
    Security system constantly has false alarms. Customer service is terrible. The service people can’t fix the false alarms and no we are paying for a system that goes off on a regular basis for no reason. Tried to cancel service due to poor product but was told we would have to pay thousands of dollars (basically remaining contract amount) even though their product failed to do what it’s supposed to do. STAY AWAY from this company!!! TERRIBLE!!!!
    Read More
  14. User Score
    8
    April 30th, 2017
    1 people found this review helpful!
    CUSTOMER SERVICE IS VERY GOOD AND THEIR EQUIPMENT IS UP TO DATE AND
    VERY SENSITIVE
    Read More
  15. User Score
    1
    April 29th, 2017 Hartfield, VA
    1 people found this review helpful!
    No inclusion of hardship in how they deal with cancellations. Lose your job and have to move? They don’t care.
    Read More
  16. User Score
    1
    April 27th, 2017
    0 people found this review helpful!
    Been with Protection One many years. Never again. I called to upgrade system and after 6 weeks no upgrade. Took off work twice for installation but each time work order was incomplete so couldn’t be installed. I finally gave up and went with another more responsive company. Technicians were great but account managers indifferent or incompetent. Promised call backs within a half hour take over a week and still no resolution. They promise a lot and deliver zero. Word of warning find out exactly when your contract renews so you don’t get slammed with contract buy out. They say you can cancel with 30 day notice but they don’t tell you they will bill you for remainder of contract period. Most alarm companies use the same or similar equipment, the main thing that differentiates them is service and Protection One has none.
    Read More
  17. User Score
    1
    April 21st, 2017 Spring Hill, FL
    0 people found this review helpful!
    I have been with Protection One for several years. I found a security system that would have included cameras, so I contacted Protection One to drop their service. I was told it would cost me to get out of the contract.. After some discussion, I made arrangements to have the additional equipment installed by Protection One. I explained to them that I needed the work done within a week. I have contacted them to set an appointment several times. I am now at a point that I will NOT renew the contract. No one has called me back. Totally non professional!
    Read More
  18. User Score
    0
    April 18th, 2017 Rogers, AR
    2 people found this review helpful!
    I am very unhappy with this company. At the time they installed, they did not tell me I was signing a 5 year contract, they did not tell me I had to register at the county level. I signed a tablet but thought I was signing that they had installed it and explained the service to me. They told me it was my responsibility to read contract and to request my own copy of the contract. How would I do that when I wasn’t told I was signing a contract? Customer service told me their people did not have to tell me those things because it is up to the customer. They want to charge me $750 to get out of this 5 year contract. Also, looking at their pricing, I am paying the highest amount but do not have all this bells and whistles offered. How can that be?
    Read More
  19. User Score
    1
    April 17th, 2017 Oklahoma City, OK
    2 people found this review helpful!
    I have had Protection One at least 10 years with OK service but the cost has gotten way out of hand… $36 a month for basic service using my landline. I called and canceled the contract. Nothing was said about giving 30 days notice per the Contract clause I read 10 years ago! I would think my old contract would’ve been ompled with after the first 3 years without cancellation. Not the case! They are charging me for a month I didn’t use them. Who remembers the contract from about 10 years ago? They have unbelievably bad customer service. No “thank you” for using us for all these years and sorry our rates have doubled with no upgraded service. He just tells me to pay the extra 30 days! I would suggest that you do not choose Protectiion One!
    Read More
  20. User Score
    4
    April 12th, 2017 Oklahoma City, OK
    2 people found this review helpful!
    I made the mistake of signing up with Protection 1 only to find out it was for 5 years. Had I known that, I would not have signed up at all. I tried to cancel the service and was told I would have to pay $750. $54.99 is a lot of money for a security system and I was very disappointed to find it was for 5 years. 3 years is a long time, 5 seems like an eternity. Since I couldn’t come up with the $750 to cancel, I was stuck with going to term. When the 5 years is over, I fully intend to cancel and NEVER go with them again. Service is ok, but I’m just not all that impressed. The sales person lied to me from the get go and of course was not with them within a year after talking me into the service.
    Read More

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Our Score
7.3
User Score
3.4
Rank this Company

Ratings Breakdown

Price

DIY Monthly Price
$34.99-54.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
203

Number of Reviews

User reviews here on BHSC
224
Our Score
9.0
User Score
8.3
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
1,976