Protection 1 was included in the Forbes list of trustworthy companies. They have been in business for 25 years and now offer the one of the best wireless security options on the market.
Security System Overview
Protection 1 released a new DIY system that uses 2GIG home security equipment. Protection 1 offers two packages customers can choose from, which include the basic and interactive packages. Both systems include:
- 2GIG control panel
- 3 door/window sensors
- 1 pet friendly motion detector
- 1 keychain remote
- 1 yard sign
- 3 window decals
The interactive home security system offers additional features like home automation connectivity, energy management connectivity, and video monitoring connectivity (all sold separately). The interactive system is a great choice for those who don’t have landlines and need a cellular connection.
Protection 1 burst into the DIY market with a bang, offering packages with $0 of up-front fees and $0 in equipment costs. In addition, monitoring starts at $24.99 for landlines and goes up to $41.99 for cellular connections. Customers must sign a 36-month agreement and have 14-days from the date that equipment was shipped to terminate the agreement (there will be a $79 re-stocking fee). Protection 1 also offers their DIY system to renters, since the system is completely portable and moves with the customer. The agreement for renters is 60 months (42 months in California).
Professionally Installed System
Protection 1 uses the very latest 2GIG equipment in their home security system packages. The system is user-friendly with features that make it easy to manage and operate. The system is user-friendly with features that make it easy to manage and operate. The Protection 1 installation process is straightforward and does not overwhelm your home. The 2GIG is also a wireless system with all of the most popular home automation features.
We recommend the Protection 1 Digital Home Security package. Here’s what you’ll get:
- 1 wireless, touchscreen control panel
- 3 window/door sensors
- 1 pet friendly image motion sensor
- 1 keychain remote
- Interactive Services featuring web and mobile control
- Text and email notifications
All Protection 1 packages include:
- Up to 20% off homeowners insurance
- $1000 deductible protection
- Professional installation and technical support
Protection 1 offers completely wireless solutions with remote control supported by a smart system that is powered by Alarm.com. They have several apps available and are compatible with iPhone, Android, BlackBerry, Windows, and Amazon Kindle fire products. With a Protection 1 security system, you can arm or disarm your system, lock and unlock doors, watch your pets and property, and control your lighting and thermostat from anywhere. They also guarantee 24-hour monitoring and fast response times in the event of an emergency. Protection 1 offer customized solutions to every home after evaluating their needs so you can also get your own personal solutions when you need them. In terms of customer service, they offer live chat and voice communication with real people rather than having animated systems guide a customer.
Protection 1 benefits and features include:
- System activation from anywhere
- Remote video access
- Receive smart alerts
- Control door locks
Protection 1 has become a leader in the home security industry. Their services stand out and here is why BHSC experts recommend their services:
- DIY option – Customers can save on high installation costs and install the equipment on their own. With the help of the Protection 1 customer service team, users can customize their system to fit their home’s needs.
- “Smart” system – Protection 1 customers can access and view their home’s activities from anywhere and there are also additional “smart” features associated with the equipment.
- Inexpensive – Protection 1 monitoring costs are low compared to the industry. Not only will customers save on installation costs, but they will also save on low monthly monitoring costs as well.
Protection 1’s main problem is they require their customers to pay full-term for contracts even after cancellation. Customers do have 14 days after signing the agreement to cancel the contract, but they will still be charged a $79 re-stocking fee. Going along these same lines, some customers have also claimed that Protection 1 did not want them to terminate their contract. This is a big problem considering customers should have the right to decide when to start or end contracts. Another major problem is their costs may increase without warning.
Should you move to a new home during the term of your agreement with Protection 1, we will activate a new or existing security system at your new location within our service area and will provide you up to $150 credit toward that activation.
Terms and Conditions
- You must have a minimum one-year satisfactory account history at the previous address.
- You must be the owner of the new location.
- You must sign our standard residential monitoring contract for the new location.
- The system activated pursuant to this program shall consist of the system components recommended by Protection 1 and approved by you at that time.
Protection 1 services are not available in all areas.
Why it’s important:
You sign a contract for a certain amount of time. If you move before that term is up, you will be able to transfer your system to your new home if Protection 1 services in the new location. However, if Protection 1 does not service in the new location, you may still responsible for the balance of the contract. You will receive an activation credit if you decide to transfer your Protection 1 system.
Subject to the terms and conditions below, if you suffer a theft loss because of burglary of your monitored premises, as part of our SafetyNet program, we will reimburse your paid homeowners insurance deductible up to $1,000. If you have a monitored smoke or high-temperature (heat) sensor, we will also reimburse up to $1,000 of your paid deductible if you suffer a loss because of fire.
Terms and Conditions
We will reimburse you under this program only if, at the time of your loss, you are our customer and your payments and contract obligations to us are current. Within 90 days of the occurrence causing the loss you must provide us:
- A copy of your filed insurance claim.
- Proof of your payment of the deductible portion of your homeowners insurance.
- A copy of the declarations page from the insurance policy.
- A copy of either the police or fire report documenting the loss.
To obtain reimbursement, your system must be armed and our monitoring center must receive an alarm signal from your premises at the time of the occurrence. This program applies to residential systems only and may be modified or discontinued upon 30 days’ prior notice to you. Reimbursements are limited to one reimbursement per occurrence and two reimbursements in any consecutive 12-month period. SafetyNet is not a form of insurance, and no employee or representative of Protection 1 is authorized to offer or recommend insurance to you.
Click here for special SafetyNet terms and conditions that apply only to customers with a Nationwide Property Protection ServicesSM home security system from Protection 1 and whose home is covered by a Nationwide homeowners insurance policy at the time of loss.
Why it’s important:
You need to know the specific requirements associated with reimbursement. In the event that your home is broken into or if your sensors do not keep your home protected. The reimbursement for these events is up to $1,000 if you can provide Protection 1 with all of the required evidence/documents.
Protection 1 is not responsible for your cellular or radio communication services. Cellular or radio service can be interrupted by various conditions including, but not limited to, weather and mechanical failure.
What to know:
Protection 1 will not claim responsibility for failed cellular or radio communication.
If you select PrimeCell service, a radio or cellular transmission device will be your alarm system’s only communications link with our monitoring center. Protection 1 is not responsible for cellular or radio communication services. Cellular or radio service can be interrupted by various conditions including, but not limited to, weather and mechanical failure.
What to know:
Protection 1 is not responsible for cellular/radio malfunction.
To provide your SecureTouch Services, we will utilize e-mail addresses provided by you and will transmit to those addresses notification of selected events as received from your system at our alarm monitoring center (the “Center”). The recipient’s e-mail software must be compatible with our e-mail system, and any additional software or hardware purchases necessary to assure compatibility will be at the recipient’s expense. There may be times when we and/or the recipient are unable to send or receive e-mail, and e-mail transmissions may be impaired or interrupted by conditions or circumstances beyond our control, including telecommunications failures, Internet failures, computer viruses or problems with Internet service providers. We are not responsible for adjustments or repairs to the recipient’s e-mail or Internet service.
What to know:
You have to provide an active and valid email address. Protection 1 is not responsible for impaired or interrupted transmissions by conditions that are out of their control.
Switch and Save Offer
Requires that you sign a three-year monitoring contract starting at $19.95/per month (36-month total starting at $718.20.) Prices vary by market. A $49 activation fee may apply if control panel and keypad are locked out by existing provider. Offer applies to new customers with satisfactory credit ratings. Customer must be the homeowner. Offer may not be combined with any other offer and may be discontinued at any time without notice. Protection 1 services not available in all areas. Certain other restrictions may apply. This offer is not valid until any existing monitoring contract with another provider has been terminated. Customer is responsible for cancellation of monitoring contract with existing provider and all costs associated with the cancellation.
Discount to Homeowners Insurance
Discounts to homeowners insurance premiums because of your installation of a monitored alarm system may vary. Protection 1 is not responsible for, nor does it guarantee, discounts or reductions to your homeowners insurance premiums. You should consult your insurance agent for details.
Refer a Friend Program
Your credit for referrals is contingent upon the referred customer signing a three-year agreement and payment of the installation and first month’s monitoring fees. The credit shall not exceed a total amount of $50.00 per referral. This offer may be modified or discontinued at any time.
We Miss You Offer or $50 Credit to Account
Requires a basic system installation fee starting at $99 and that you sign a three-year monitoring contract starting at $25.95/per month (36-month total starting at $934.20.) Prices vary by market. Offer applies to new customers with satisfactory credit ratings. Customer must be the homeowner. Offer may not be combined with any other offer and may be discontinued at any time without notice. Protection 1 services are not available in all areas. Certain other restrictions may apply.
Why it’s important:
This offer only applies to new customers and there are applicable restrictions.
Protection 1 provides a wide variety of home automation security options that includes some of the most advanced technology currently available. For their home automation packages, there are essentially four types of systems that are offered: 1) Digital Home Security, 2) Digital & Energy, 3) Digital & Video, and 4) Digital & Energy & Video. All of these packages include the same equipment with the exception of video cameras and a touch screen thermostat, which are only available together with the top package. For example, in their top home automation package you get the following:
- 24/7 monitoring Digital wireless security system
- Color touch screen keypad
- Two-way voice
- Extended Service Plan with Tech Tracker (warranty plan)
- Advanced Protection Logic WiFi Compatible
- eSecure Web & Mobile Control
- 5-day weather forecast
- Text & email notifications
- Web Alarm & Event History
- Video (includes one indoor IP video camera with wireless access points)
- Energy & Automation (includes one Z-Wave touch screen thermostat. With additional equipment, you can remotely lock/unlock doors control lighting and appliances)
One of their best monitoring options is the ability for homeowners to control their system remotely from their smart phone using eSecure. With just a touch of the button, you can arm your system for when you are home or away. By using their customizable settings the system can adjust according to when you are home, at work for the day, or on a week vacation.
Protection 1’s top home automation package is lacking in some of the home monitoring tools that are offered in many other companies’ basic packages. For example, most home automation packages include door lock and lighting technology which allows the home owner to control these aspects of the home from their phone or tablet; however, Protection 1 requires these items to be bought separately. Another feature that is common with other companies is the inclusion of a second security camera for external doors. But with Protection 1, any extra video surveillance must be bought separately, and according to one of their sales reps, could bring the total upfront costs up to around $1000.
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