Best Home Security Companys

132 Companies 7,210 Real Customer Reviews

#8
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Protection 1

$34.99 - $54.99 / Month

Our Score
6.9
User Score
3.9

Or By Phone:   1-(866) 322-8103

Our Score
6.9
User Score
3.9
Rank this Company

Ratings Breakdown

Price

DIY Monthly Price
$34.99-54.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

10/10 = BEST
10/10

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Time in Business

Total # of years
1988

A+

Customer Support

Good, Bad, Limited
Good

Index

Quality Index (Below 413 is good)
203

Number of Reviews

User reviews here on BHSC
183

This Review is maintained by Chase Sagum

Review Last Updated: December 1, 2016

Company Awards / Certifications

  • 2012 Dealer of the Year by SDM Mag
  • Angie's List Super Service Award
  • IQPC Call Center Week Award
Expert Review Contract Details Equipment Review The Bottom Line Consumer Reviews

Protection 1 was founded in 1988 and has grown quickly to become one of the nations largest home-security providers. They have stayed up to date with the latest in home security and home automation technology which is non-invasive and easy to use from a mobile device. Protection 1 really prides themselves on their customer service, with no automated telephone systems and guaranteed same day service, setting them apart in the industry.

Protection 1 Home PageProtection 1 compare packages pageawards

The Good

  • Multiple Package Options
  • State-of-the-art Technology
  • Customer Service
  • Secure Move
  • Safety Net

Multiple Package Options

ADT-Guy
Protection 1 offers a variety of packages to their customers: from basic home security which requires a landline phone, to state-of-the-art home automation that utilizes a cellular signal that can be controlled from a mobile device. Protection 1 also has a new DIY system for those interested in self-installation. For complete package details see the ‘Equipment Review’ tab above.

State-of-the-art Technology

Protection 1 has been around for 27 years, but they have continued to evolve with modern technology. Their Smart control and video packages are all wireless making for easy, non-intrusive installation. They utilize a cell signal so customers don’t need to worry about an internet connection or having a landline phone. Protection 1 customers can access and view their home’s activities via a smart phone. This enables customers to view live video feed, track the armed status, lock and unlock doors, turn on and off lights, control the temperature of the home, etc.

Customer Service

Protection 1 sets themselves apart through their customer service. There are no automated phone systems, only real customer service representatives and their wait times are incredibly short. They claim to answer the phone within a few rings, which is remarkable compared to the wait times of some other companies. If readily accessible customer service and immediate communication is important to you, Protection 1 is worth contacting.

Secure Move

If a customer decides to move while in the middle of their protection 1 contract, Protection 1 will install a new or existing system to the new home for the customer, and pay $150 of the activation fee. The Secure Move feature really helps to set them apart in the industry, not many other companies in the industry offer a comparable service. For complete details about Secure Move, see the ‘Contract Details’ tab above.

Safety Net

If the customer suffers a loss due to their home being burglarized or damaged due to fire, Protection 1 will pay up to $1,000 of the home insurance deductible. This is a unique feature that not many other companies offer, and we have taken this into consideration when calculating our expert score. For complete details, see the ‘Contract  Details’ tab above.

The Bad

  • Several Additional Fees
  • Long Contract lengths
  • Base Security Model Requires a Landline Phone
Several Additional Fees

Protection 1’s main problem is that they require their customers to pay full-term for contracts even after cancellation. Customers do have 14 days after signing the agreement to cancel the contract, but they will still be charged a $79 re-stocking fee. Also, in their terms and agreements subsection Protection 1 states that additional equipment may need to be purchased, meaning that all of the advertised features may not be accessible without purchasing additional equipment. Their terms and agreements also state that the equipment will remain the property of protection 1, so even after the service contract the equipment belongs to the company. Prices may increase after the first 12 months of service as well.

Long Contract Lengths

Protection 1 has done a good job of keeping their monthly fees at reasonable prices. This is due in part to their 36 month minimum contracts. Keep in mind that if at any point a customer desires to leave the contract, the customer will need to pay off the remainder of the contract.

Base Security Model Requires a Landline Phone

ADT-Guy

Protection 1’s base security model, “Secure” starts at an affordable rate of $34.99/moth with a 36 month contract. However, the technology used requires the customer to have a landline phone in order to monitor the system. This technology is dated; not many have landline phones anymore and very few will have the desire to use the base system as a result. It also poses a security hazard
as the phone lines can be cut before the alarm is ever tripped.

Contract Details

**This is a summation of the terms and services/contract details/privacy policy and is in no way a complete depiction of this company’s actual terms and services or contract. The information found below is simply additional information and commentary with the intent to help the consumer. If you wish to know the exact language of the terms of service/contract, please contact this company with any questions or concerns you may have.**

SecureMove®

Should you move to a new home during the term of your agreement with Protection 1, we will activate a new or existing security system at your new location within our service area and will provide you up to $150 credit toward that activation.

Terms and Conditions
  1. You must have a minimum one-year satisfactory account history at the previous address.
  2. You must be the owner of the new location.
  3. You must sign our standard residential monitoring contract for the new location.
  4. The system activated pursuant to this program shall consist of the system components recommended by Protection 1 and approved by you at that time.

Protection 1 services are not available in all areas.

Why it’s important:

You sign a contract for a certain amount of time. If you move before that term is up, you will be able to transfer your system to your new home if Protection 1 services in the new location. However, if Protection 1 does not service in the new location, you may still responsible for the balance of the contract. You will receive an activation credit if you decide to transfer your Protection 1 system.

SafetyNet

Subject to the terms and conditions below, if you suffer a theft loss because of burglary of your monitored premises, as part of our SafetyNet program, we will reimburse your paid homeowners insurance deductible up to $1,000. If you have a monitored smoke or high-temperature (heat) sensor, we will also reimburse up to $1,000 of your paid deductible if you suffer a loss because of fire.

Terms and Conditions

We will reimburse you under this program only if, at the time of your loss, you are our customer and your payments and contract obligations to us are current. Within 90 days of the occurrence causing the loss you must provide us:

  1. A copy of your filed insurance claim.
  2. Proof of your payment of the deductible portion of your homeowners insurance.
  3. A copy of the declarations page from the insurance policy.
  4. A copy of either the police or fire report documenting the loss.

To obtain reimbursement, your system must be armed and our monitoring center must receive an alarm signal from your premises at the time of the occurrence. This program applies to residential systems only and may be modified or discontinued upon 30 days’ prior notice to you. Reimbursements are limited to one reimbursement per occurrence and two reimbursements in any consecutive 12-month period. SafetyNet is not a form of insurance, and no employee or representative of Protection 1 is authorized to offer or recommend insurance to you.

Click here for special SafetyNet terms and conditions that apply only to customers with a Nationwide Property Protection ServicesSM home security system from Protection 1 and whose home is covered by a Nationwide homeowners insurance policy at the time of loss.

Why it’s important:

You need to know the specific requirements associated with reimbursement. In the event that your home is broken into or if your sensors do not keep your home protected. The reimbursement for these events is up to $1,000 if you can provide Protection 1 with all of the required evidence/documents.

SecureCell®

Protection 1 is not responsible for your cellular or radio communication services. Cellular or radio service can be interrupted by various conditions including, but not limited to, weather and mechanical failure.

What to know:

Protection 1 will not claim responsibility for failed cellular or radio communication.

PrimeCell

If you select PrimeCell service, a radio or cellular transmission device will be your alarm system’s only communications link with our monitoring center. Protection 1 is not responsible for cellular or radio communication services. Cellular or radio service can be interrupted by various conditions including, but not limited to, weather and mechanical failure.

What to know:

Protection 1 is not responsible for cellular/radio malfunction.

SecureTouch®

To provide your SecureTouch Services, we will utilize e-mail addresses provided by you and will transmit to those addresses notification of selected events as received from your system at our alarm monitoring center (the “Center”). The recipient’s e-mail software must be compatible with our e-mail system, and any additional software or hardware purchases necessary to assure compatibility will be at the recipient’s expense. There may be times when we and/or the recipient are unable to send or receive e-mail, and e-mail transmissions may be impaired or interrupted by conditions or circumstances beyond our control, including telecommunications failures, Internet failures, computer viruses or problems with Internet service providers. We are not responsible for adjustments or repairs to the recipient’s e-mail or Internet service.

What to know:

You have to provide an active and valid email address. Protection 1 is not responsible for impaired or interrupted transmissions by conditions that are out of their control.

Switch and Save Offer

Requires that you sign a three-year monitoring contract starting at $19.95/per month (36-month total starting at $718.20.) Prices vary by market. A $49 activation fee may apply if control panel and keypad are locked out by existing provider. Offer applies to new customers with satisfactory credit ratings. Customer must be the homeowner. Offer may not be combined with any other offer and may be discontinued at any time without notice. Protection 1 services not available in all areas. Certain other restrictions may apply. This offer is not valid until any existing monitoring contract with another provider has been terminated. Customer is responsible for cancellation of monitoring contract with existing provider and all costs associated with the cancellation.

Discount to Homeowners Insurance

Discounts to homeowners insurance premiums because of your installation of a monitored alarm system may vary. Protection 1 is not responsible for, nor does it guarantee, discounts or reductions to your homeowners insurance premiums. You should consult your insurance agent for details. 

Refer a Friend Program

Your credit for referrals is contingent upon the referred customer signing a three-year agreement and payment of the installation and first month’s monitoring fees. The credit shall not exceed a total amount of $50.00 per referral. This offer may be modified or discontinued at any time.

We Miss You Offer or $50 Credit to Account

Requires a basic system installation fee starting at $99 and that you sign a three-year monitoring contract starting at $25.95/per month (36-month total starting at $934.20.) Prices vary by

market. Offer applies to new customers with satisfactory credit ratings. Customer must be the homeowner. Offer may not be combined with any other offer and may be discontinued at any time without notice. Protection 1 services are not available in all areas. Certain other restrictions may apply.

Why it’s important:

This offer only applies to new customers and there are applicable restrictions.

Equipment Review
Protection 1 offers both security and home automation packages
*All plans include the following base equipment:
  • 1 Color Touchscreen Control Panel
  • 3 Door/Window Sensors
  • 1 Motion Sensor
  • 1 Keychain Remote
  • 1 Yard Sign
  • 3 Window Decals
  • 1 Battery Backup
  • 5-Day Weather Forecast
For additional package details, see the tables below:
Home Security Packages

Secure

Mercury Prime

  • $34.99/month with a 36 month contract
  • Free installation
  • Requires a landline phone
  • *All equipment listed above

  • $44.99/month with 36 month contract
  • Free installation
  • Does not require a landline phone
  • *All equipment listed above
  • 2-way voice
  • Cellular alarm signal

The Bottom Line

Protection 1 offers packages to meet just about everyones needs; from basic home security to complete home automation with state of the art technology. Their prices range from $34.99-$54.99 with a 36 month minimum contract. Protection 1 has customer service representatives that are readily available, with no automated phone systems and very short wait times. If this is important to you, Protection 1 is worth considering. Protection 1 may require some additional fees; additional equipment may need to be purchase in order to perform all advertised features, and prices may increase after the first 12 months of service. Also, if customers desire to cancel their service they must pay off the remainder of the contract balance.

 

 

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183 Protection 1 Reviews

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  1. User Score
    10
    December 6th, 2016
    0 people found this review helpful!
    Protection 1 has outstanding customer service that shames all other security companies customer service. They recently have done so we they were able to absorb ADT. Now Protection 1 will be the world’s largest Security company with the best customer service operating under the Protection One standard.

    Also their basic package does not require a landline. They offer a wireless package that uses cellular communication via cell towers. The basic $34.99 kit then leaves the option for adding features such as remote arm/disarm, and home automation.

    Secure move also offers a credit to help pay for any additional equipment/monthly amount.

    With over 2 million customers by itself without the aid of flashy tv and radio advertising. It’s a company that operates on a national level, with service and familiarity of a local company.

    Read More
  2. User Score
    0
    December 5th, 2016 San Diego, CA
    1 people found this review helpful!
    Horrible customer service. It took forever to get them to cancel our account. I requested the service canceled over a month ago. The equipment was picked up and we continue to get calls at all hours of the day telling us the alarm is on! I keep telling them the equipment is not even on site and they keep calling. THE WORST EVER!!!!!
    Read More
  3. User Score
    0
    November 30th, 2016 Knoxville, TN
    0 people found this review helpful!
    Stay away from this company.!! billed me over $ 6000.00 after they stopped monitoring system.No automated phone system my a$$. Just try to talk to someone via phone,same with email. I my 73 years of dealing with literally hundreds of vendors,I’ve never experienced a company this unethical and unconcerned..
    Read More
  4. User Score
    8
    November 29th, 2016
    0 people found this review helpful!
    My parents had this security system, and I never worried about their sfaety.
    Read More
  5. User Score
    0
    November 25th, 2016 Stoughton, MA
    1 people found this review helpful!
    Poor customer service led to cancellation of service. Promised made were not kept. Dishonest company! I am amazed that they are still in business.
    Read More
  6. User Score
    0
    November 22nd, 2016 Dallas, TX
    2 people found this review helpful!
    alarm went off and they never called me I called them; come to find out they wasn’t getting a signal but was taking my monies every month. I’ve been with this company for a long time only because they brought out the company that was the original alarm company for the new homes some years away. I really just start noticing all the no calls and no signal connection in the last two years; yes they sent they sent out a battery, then they sent out a Tech; come to find out the battery they sent me was wrong. I have no assures in this company at all; for my neighbor to have to call me to tell me my alarm is going off and me to call a company I’m paying to monitor my safety is crazy. after all this time today is the day I start looking for a new company with a better track record.
    Read More
  7. User Score
    0
    November 22nd, 2016 Hackettstown, NJ
    3 people found this review helpful!
    TERRIBLE CUSTOMER SERVICE NOT RECOMMENDABLE! I WAS A CUSTOMER FOR 40 YEARS AND THEY TREATED ME SO HORRIBLY! CUSTOMERS BEWARE! INQUIRE WITHIN FOR DETAILS!
    Read More
  8. User Score
    0
    November 18th, 2016 Homestead, FL
    2 people found this review helpful!
    The worst company ever. Customer service people are very rude. Company wants you to keep paying even the alarm is not working. Stay away from this company.
    Read More
  9. User Score
    0
    November 18th, 2016
    1 people found this review helpful!
    I sent this msg to Protection 1 FB page earlier, PKEASE READ BEFORE CHOOSING A SECURITY SYSTEM/COMPANY:
    My elderly parents (in their 80,s) received a cancellation bill from your company for nearly $800. My father had just had a stroke and my mother has dimensia so I’m trying to figure this out. Dad had checked with another security company that was going to be 1/2 the price and was go into cancel until he was told he would have to pay the cancellation fee but it appears his system was cut off anyways without notice and the bill was sent! I called and talked to Elizabeth and she said she would wave the cancellation fee and get the service turned back on and get the rates down for use but couldn’t adjust the rates until she had someone come out to check the system. I had that done and she was supposed to call me back the following Monday…..on Wednesday she called and offered to lower the rate $5 a month from $48.95 to $44.95, is that $5? That was not the impression she had given me as to the rate reduction when we spoke before so I felt like she was trying to take me for the same ride y’all have taken my parents on. THEN when I told her that was hardly the rate reduction I was looking for she offered a rate of $39.95 a month WITH a new 5 year contract! REALLY?!?! Come to find out my parents have been paying for a bunch of crap they don’t even have access to concidering they don’t have Internet or a smart phone! I feel like y’all are predators of the elderly. I plan to go far and wide with the way my elderly parents have been taken advantage of by your company or ADT which ever name you choose to use today. This has been a most sickening experience and you have trained all your people well to just give enough information to screw your customers the hardest. Social media can be a very powerful tool these days but it looks like your ratings are already pretty dang low. What kind of customer service do you have? What a disappointment you are!!!!
    Read More
  10. User Score
    1
    November 12th, 2016 Tempe, AZ
    1 people found this review helpful!
    Smoke alarm went off due to cooking. They never used the two way voice for the monitor and never called any of the back up numbers. They did call my cell phone but it was turned off when I am home. They never called the home phone or my other back up numbers. The fire department showed up which would not have happened had they called the back up numbers. If the contract were not so long, I would cancel.
    Read More
  11. User Score
    2
    November 7th, 2016 Seattle, WA
    1 people found this review helpful!
    They failed to actively monitor, for months, a condo my Elderly Mother was living in. When we notified them of termination, they kept harassing her for money.
    Read More
  12. User Score
    0
    November 2nd, 2016
    2 people found this review helpful!
    Stay away
    There are may other good companies.
    Read More
  13. User Score
    1
    October 30th, 2016 Redmond, WA
    2 people found this review helpful!
    Occasionally you can receive such poor customer service that you are angry enough to write a review and every so often been abused so badly that you file a consumer protection complaint.
    I have been a Protection one customer since 1989. They started out great guns and had excellent customer service. I was an excellent referral base and I currently know of 20 people that I refereed to Protection one that still have their systems. :Life was good.
    The system currently in my home has less features on the ones 10 years ago and the technicians are not much better. I had a faulty sensor and had a technician come and repair it. and another false alarm was my reward along with a $500 ticket. The tech came back out and I got another false alarm ticket. I complained and yet another tech came out and complained about the shoddy work of the first one. Well thank you.. I had 2 citations based on his work I was well aware. What was Protection ones customer solution? NOTHING.
    I came home from being gone for an extended period and I learned my alarm had been disconnected. It appears that a payment for $200 was over looked and they disconnected my alarm which rendered my house phones inoperable. A pyment was made immediately. I was informed that a payment went to pay the service current through October 17th 2016 and the other $100 would be used for an early termination? Seems my deceased wife signed a contract in 2008 for 3 years and it renews each year. Since Protection one does not charge the same amount now as they did in 2008 and my S/O is no longer living one could say that they have a problem. I informed them to keep the $100 I will ask the Wa state Atty Generals office to return it to me. I believe they should also enforce a clause based on all the complaints I have seen that this automatic renewal should either be banned or the signer should have an extra box to initial to make it crystal clear. This seems to be a deceptive practice.
    I believe you will see this change within the next couple of years. How do you let someone into your home to protect you when they are trying to cheat you.GOODBYE PROTECTION ONE. I think your greed is a little sickening and I wont be needing to turn back on my alarm.
    WE ARE PROTECTION ONE WHERE THE CUSTOMER IS NEVER RIGHT.. WE DON’T CARE WE DON’T HAVE TO.
    Read More
  14. User Score
    10
    October 29th, 2016 Boston, MA
    2 people found this review helpful!
    I had this system installed about 3-4 months ago. The sales person was great, he even called me the next day to verify that I was satisfied with the installation customer service as well as the installation itself. So far the system and equipment have been working great. The sales guy also called me a month later to verify that I was happy with the system. The system & installation were free of charge. I pay $54.99 a month.
    Read More
  15. User Score
    0
    October 25th, 2016 Milwaukee, WI
    7 people found this review helpful!
    Horrible service. Needed to change radio from 2G to 4G. Was supposed to take 15 minutes. Instead, it took three people and all day, and then they messed up some wiring so that one of the windows shows open. Two appointments (had to wait for over a week for each one) and still no resolution. Still cannot use system.
    Read More
  16. User Score
    3
    October 19th, 2016 Wake Forest, NC
    3 people found this review helpful!
    I was told that a service person would arrive between 8:00 A.M. and 8:30 A.M. It is now 10:30 A.M. My morning has been wasted. Why would I use your service?
    Read More
  17. User Score
    0
    October 6th, 2016 Columbus, OH
    1 people found this review helpful!
    Protection 1’s operators on the phone are kind and helpful. But heaven forbid you have to deal with your local office. Our local office installed new equipment which damaged our home. The “service” manger was rude and uncomfortably aggressive. Our home was left unsecured for weeks because of faulty install… The local office’s general manager promised to resolve the situation– including keeping the aggressive service manger away from our account information because we did not feel safe. He did not. Two months later we are still dealing with the backlash from the terrible customer care at the local level. The one star I give for the national office and their efforts to help. But months later there is not a resolution and I have spent countless hours waiting on hold. Speaking with their representatives. We just want our account closed and are hoping the weird manager doesn’t have our private information.
    Read More
  18. User Score
    0
    October 5th, 2016 Minneapolis, MN
    5 people found this review helpful!
    terrible company. System never worked correctly. I couldn’t get anyone to help me because they said my security code was incorrect even tho I was looking right at the contract. I was sent a bill for $750.00 to discontinue my service.
    Read More
  19. User Score
    0
    October 1st, 2016 Palmetto, FL
    2 people found this review helpful!
    This company has horrible business practices. They promise services that they don’t provide. I called Customer service concerning my charges and what I was actually receiving. I even scanned my original documents to them to verify my claims. Customer service said they would have to get with their “supervisor” as they were not able to adjust the payment amount or the services I was receiving and call me back . After waiting patiently for a return call for several weeks, I again called and of course there was no record of my previous call. After explaining and again scanning the information to a CRS, no resolution. So I decided to cancel my service after only 5 months. Another run around! I was given a different phone number from the CRS, she couldn’t process cancellations, she only handled current customer service issues. Really? When calling that number at central standard time, it always rings busy and states no one is available to take the call, please try again later. Only business hours during the week. On the weekend it asks that you call during their normal business hours of M-F 8 to 5 Central standard time. If I stop the automatic draft from my bank, I have to pay a substantial fee. What a sham of a company. I’m going to pay the fee to stop the transaction and see how they react to not being paid for services.
    Read More
  20. User Score
    0
    September 26th, 2016 Houston, TX
    3 people found this review helpful!
    FRAUDULENT BUSINESS PRACTICES

    We cancelled in February after they botched the acquisition of ASG:
    * They changed our account number immediately after promising no changes to account number.
    * They changed the billing address immediately after promising no changes to the billing address (these items are important for automatic draft).
    * They raised the fees immediately after promising no fee increases.
    * They added a fee for paper billing without giving an option for paperless.
    * When I called to complain about the paper fee, they said they would take it off and switch us to free paperless.
    – They did not remove the charges.
    – They added a fee for paperless which was double the fee for paper, and continued to send paper.
    * They call to collect and I tell them they were fired. They say sorry and then they call again a few days later.
    * I sent them a cease and desist order which they ignored.
    * They continue to send bills.
    * They turned over the account to a collection agency to recover fees that were fraudulently billed.
    * Customer service does not read the emails. They guess at the contents and send a knee-jerk reaction.
    * Customer service pretends to not understand anything I am saying when I speak to them in person. I’m a public speaker in English, my native language.

    Read More

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Our Score
6.9
User Score
3.9
Rank this Company

Ratings Breakdown

Price

DIY Monthly Price
$34.99-54.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

10/10 = BEST
10/10

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Time in Business

Total # of years
1988

A+

Customer Support

Good, Bad, Limited
Good

Index

Quality Index (Below 413 is good)
203

Number of Reviews

User reviews here on BHSC
183
Our Score
8.0
User Score
8.3
Rank this Company

Ratings Breakdown

Price

Monthly Price
$44.99

Up-Front Costs

Activation, Install & Equipment
$99-499

Technology & Equip.

10/10 = BEST
10/10

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Fees May Apply

Time in Business

Total # of years
2007

A+

Customer Support

Good, Bad, Limited
Good

Index

Quality Index (Below 413 is good)
202

Number of Reviews

User reviews here on BHSC
293