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#18
protection11-130x130

Protection 1

Similar to: Vivint

Our Score
7.3
User Score
3.6

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Our Score
7.3
User Score
3.6
Rank this Company

Ratings Breakdown

Price

DIY Monthly Price
$34.99-54.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
203

Number of Reviews

User reviews here on BHSC
210

This Review is maintained by Chase Sagum

Review Last Updated: April 18, 2017

Protection 1 was founded in 1988 and has grown quickly to become one of the nations largest home-security providers. They have stayed up to date with the latest in home security and home automation technology which is non-invasive and easy to use from a mobile device. Protection 1 really prides themselves on their customer service, with no automated telephone systems and guaranteed same day service, setting them apart in the industry.

The Good

  • Multiple Package Options
  • State-of-the-art Technology
  • Customer Service
  • Secure Move
  • Safety Net

Multiple Package Options

Protection 1 offers a variety of packages to their customers: from basic home security which requires a landline phone, to state-of-the-art home automation that utilizes a cellular signal that can be controlled from a mobile device. Protection 1 also has a new DIY system for those interested in self-installation. For complete package details see the ‘Equipment Review’ tab above.

State-of-the-art Technology

Protection 1 has been around for 27 years, but they have continued to evolve with modern technology. Their Smart control and video packages are all wireless making for easy, non-intrusive installation. They utilize a cell signal so customers don’t need to worry about an internet connection or having a landline phone. Protection 1 customers can access and view their home’s activities via a smart phone. This enables customers to view live video feed, track the armed status, lock and unlock doors, turn on and off lights, control the temperature of the home, etc.

Customer Service

Protection 1 sets themselves apart through their customer service. There are no automated phone systems, only real customer service representatives and their wait times are incredibly short. They claim to answer the phone within a few rings, which is remarkable compared to the wait times of some other companies. If readily accessible customer service and immediate communication is important to you, Protection 1 is worth contacting.

Secure Move

If a customer decides to move while in the middle of their protection 1 contract, Protection 1 will install a new or existing system to the new home for the customer, and pay $150 of the activation fee. The Secure Move feature really helps to set them apart in the industry, not many other companies in the industry offer a comparable service. For complete details about Secure Move, see the ‘Contract Details’ tab above.

Safety Net

If the customer suffers a loss due to their home being burglarized or damaged due to fire, Protection 1 will pay up to $1,000 of the home insurance deductible. This is a unique feature that not many other companies offer, and we have taken this into consideration when calculating our expert score. For complete details, see the ‘Contract  Details’ tab above.

The Bad

  • Several Additional Fees
  • Long Contract lengths
  • Base Security Model Requires a Landline Phone
Several Additional Fees

Protection 1’s main problem is that they require their customers to pay full-term for contracts even after cancellation. Customers do have 14 days after signing the agreement to cancel the contract, but they will still be charged a $79 re-stocking fee. Also, in their terms and agreements subsection Protection 1 states that additional equipment may need to be purchased, meaning that all of the advertised features may not be accessible without purchasing additional equipment. Their terms and agreements also state that the equipment will remain the property of protection 1, so even after the service contract the equipment belongs to the company. Prices may increase after the first 12 months of service as well.

Long Contract Lengths

Protection 1 has done a good job of keeping their monthly fees at reasonable prices. This is due in part to their 36 month minimum contracts. Keep in mind that if at any point a customer desires to leave the contract, the customer will need to pay off the remainder of the contract.

Base Security Model Requires a Landline Phone

Protection 1’s base security model, “Secure” starts at an affordable rate of $34.99/moth with a 36 month contract. However, the technology used requires the customer to have a landline phone in order to monitor the system. This technology is dated; not many have landline phones anymore and very few will have the desire to use the base system as a result. It also poses a security hazard
as the phone lines can be cut before the alarm is ever tripped.

The Bottom Line

Protection 1 offers packages to meet just about everyones needs; from basic home security to complete home automation with state of the art technology. Their prices range from $34.99-$54.99 with a 36 month minimum contract. Protection 1 has customer service representatives that are readily available, with no automated phone systems and very short wait times. If this is important to you, Protection 1 is worth considering. Protection 1 may require some additional fees; additional equipment may need to be purchase in order to perform all advertised features, and prices may increase after the first 12 months of service. Also, if customers desire to cancel their service they must pay off the remainder of the contract balance.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.4
$19.99-$42.99
$0

#2

8.1
$34.99
$99

#3

6.5
$34.95-49.95
$99

#18
protection11-130x130

3.6
$34.99-54.99
$0

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210 Protection 1 Reviews

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  1. User Score
    1
    April 27th, 2017
    0 people found this review helpful!
    Been with Protection One many years. Never again. I called to upgrade system and after 6 weeks no upgrade. Took off work twice for installation but each time work order was incomplete so couldn’t be installed. I finally gave up and went with another more responsive company. Technicians were great but account managers indifferent or incompetent. Promised call backs within a half hour take over a week and still no resolution. They promise a lot and deliver zero. Word of warning find out exactly when your contract renews so you don’t get slammed with contract buy out. They say you can cancel with 30 day notice but they don’t tell you they will bill you for remainder of contract period. Most alarm companies use the same or similar equipment, the main thing that differentiates them is service and Protection One has none.
    Read More
  2. User Score
    1
    April 21st, 2017 Spring Hill, FL
    0 people found this review helpful!
    I have been with Protection One for several years. I found a security system that would have included cameras, so I contacted Protection One to drop their service. I was told it would cost me to get out of the contract.. After some discussion, I made arrangements to have the additional equipment installed by Protection One. I explained to them that I needed the work done within a week. I have contacted them to set an appointment several times. I am now at a point that I will NOT renew the contract. No one has called me back. Totally non professional!
    Read More
  3. User Score
    0
    April 18th, 2017 Rogers, AR
    1 people found this review helpful!
    I am very unhappy with this company. At the time they installed, they did not tell me I was signing a 5 year contract, they did not tell me I had to register at the county level. I signed a tablet but thought I was signing that they had installed it and explained the service to me. They told me it was my responsibility to read contract and to request my own copy of the contract. How would I do that when I wasn’t told I was signing a contract? Customer service told me their people did not have to tell me those things because it is up to the customer. They want to charge me $750 to get out of this 5 year contract. Also, looking at their pricing, I am paying the highest amount but do not have all this bells and whistles offered. How can that be?
    Read More
  4. User Score
    1
    April 17th, 2017 Oklahoma City, OK
    1 people found this review helpful!
    I have had Protection One at least 10 years with OK service but the cost has gotten way out of hand… $36 a month for basic service using my landline. I called and canceled the contract. Nothing was said about giving 30 days notice per the Contract clause I read 10 years ago! I would think my old contract would’ve been ompled with after the first 3 years without cancellation. Not the case! They are charging me for a month I didn’t use them. Who remembers the contract from about 10 years ago? They have unbelievably bad customer service. No “thank you” for using us for all these years and sorry our rates have doubled with no upgraded service. He just tells me to pay the extra 30 days! I would suggest that you do not choose Protectiion One!
    Read More
  5. User Score
    4
    April 12th, 2017 Oklahoma City, OK
    1 people found this review helpful!
    I made the mistake of signing up with Protection 1 only to find out it was for 5 years. Had I known that, I would not have signed up at all. I tried to cancel the service and was told I would have to pay $750. $54.99 is a lot of money for a security system and I was very disappointed to find it was for 5 years. 3 years is a long time, 5 seems like an eternity. Since I couldn’t come up with the $750 to cancel, I was stuck with going to term. When the 5 years is over, I fully intend to cancel and NEVER go with them again. Service is ok, but I’m just not all that impressed. The sales person lied to me from the get go and of course was not with them within a year after talking me into the service.
    Read More
  6. User Score
    0
    April 11th, 2017
    0 people found this review helpful!
    I never write reviews but I will today. People need to know how protection 1s Austin TX billing scam works. If you have their service for your contract of 24 months no problem. Once you cancel to move on to another more advanced service they will say they are sad to lose you and everything is good. Then wait about 90 days and hit you with a 1000.00 plus bill saying your contract auto renewed. They will not work with you even if you can show emails and letters saying cancel your service you can send a letter they will say they never got it. They will only threaten your credit not working with you at all. I have recorded conversations with one of the managers Cathy admitting I haven’t used their service in over a year but still trying to extort. Stay away alert do some research like the 700 plus complaints on the BBB imagine how many people they have taken in order to move people to complain that much. I even found out the previous owners had the same problem with them. That’s a policy problem not a onetime mistake so they have to be on board with this type of extortion.
    Read More
  7. User Score
    1
    April 7th, 2017 Tulsa, OK
    0 people found this review helpful!
    Let me start from how we got protection 1. They sent their amazing salesmen on a door to door tour of our neighborhood and in hindsight we should have realized that “all that glittered aint shiny”. While the service was good and it was nice to have a camera inside the house and a call in box in case something happened, there were times when I would say “why did we switch again?”> The crappy part is we recommended them to our family. Well they moved and they took them to their new house. Which was just fine for them. US on the other hand, we sold our house and decided we would cancel our contract. Mind you we had been with them for over 3 years so I always wondered what kind of contract we had but since I allowed dear hubby to handle that bill, I didn’t even think to read the fine lines. SO of course, it seemed like a simple “hey we want out” type thing. BUt when we got to the final call it was “OH no, sorry about that.. $750 and you are done with us” Wait what? Im sure we signed a 3 year contract and it should be close if not the end… OH no, dear soul, you signed a 59 month contract. See right here?” Wait, what? What is a 59 (FIFTY NINE) month contract you ask? Yeah, I don’t remember that at all. But there it was, supposedly signed by us. So what’s our options?

    -Oh you can pay $750

    – you can trick, I mean talk the new homeowners into signing up (but they have to sign a 3 year contract)

    _ you can take it to your new home (which for us is NOT AN OPTION because it’s a temp house while we build) and sign another 3 year deal

    – OR you can just continue to pay until your contract is up.

    SO guess what we had to do? Yep, we are paying on an alarm system in a house that we don’t own-which the current owners decided to use a cheaper option-. So they are I guess double protected. HA!

    But the good news is if they set off the smoke detector, my husband gets an urgent call to his phone about it.. Yes, this has happened. OH and the best part about it, the good people who call are asking do they want us to take our phone number off the account. No we want to be free of this account period, but hey, its our own fault for their amazing sales practices and their door to door preying on the elderly! Good job Protection 1. Lesson learned!

    Read More
  8. User Score
    10
    April 5th, 2017 Antioch, CA
    0 people found this review helpful!
    I’ve been a customer with Protection 1 for 11 years. Whenever we accidentally trip our alarm off. We’ve always gotten a call. And if no answer, they’ve always called my cell. I’ve never had a problem with customer service.
    Read More
  9. User Score
    1
    April 3rd, 2017 Pacifica, CA
    1 people found this review helpful!
    System is as many other companies offers. Business practice of Protection One is questionable in many aspect. I had an upgrade from landline to wireless and the installer told me to sign here for the installation. next thing I know, my rates are higher with a one year contract that I never saw. Also their billing cycle varies each month, some month you can have the due date the first of the month and then the next month you have a due date on the 23rd of the month. What kind of company does such poor practices!
    Read More
  10. User Score
    2
    April 3rd, 2017
    1 people found this review helpful!
    I called in to report annoying Excessive alerts 24/7. Only to be informed that I had an additional 2 years to complete the contract. It has been a continuous problem one issue after the other. I do not recommend this company. I was informed 4 times that the contract was for 2 years instead of 3 years. No negotiating. Faulty systems. Also there is a, $750 fee for exiting contract even when receiving multiple false alerts. Run from tis company.
    Read More
  11. User Score
    0
    March 29th, 2017 Camden, SC
    1 people found this review helpful!
    Far too many unanswered questions about why my console shows User 51 (key fob) only 6 times since December 20, 2016, and instead shows anonymous and unknown users instead. Even using keyboard, instead of showing Master User, it shows anonymous user. Called this past Monday, March 27, 2017, and was on phone with technician for over an hour who could not answer why key fob was generating different users on my console. Told that technician would contact product manufacturer for answers, but have heard nothing yet. System obviously compromised, but technician denies that this can happen. I DO NOT RECOMMEND.
    Read More
  12. User Score
    0
    March 2nd, 2017
    2 people found this review helpful!
    We will tell everyone we know to stay away from this despicable, horrible company. They are a disgrace to American business. After reading some of these reviews I see there is a common thread running through them…..lying, gouging, and intimidation. Don’t do business with ProtectionOne!!!!!
    Read More
  13. User Score
    0
    February 21st, 2017
    3 people found this review helpful!
    I have had Protection 1 for over 26 months and cannot wait until my contract is over. I will start at the beginning, Advertising and sales: Salesman did not clearly explain the contract or how the services were provided (something I found out a little too late) Currently, I have three outside cameras that the salesmen stated would be monitored from their center, and that I would be able to record, through the cloud as much as I needed. Wrong on both accounts. I am currently being WAY overcharged for non-monitored cameras that only record up too 500 3 second clips a month. After that, my cameras DO NOT record at all. Soon after installation, one of my cameras went down, then another 5 to 6 months later. Come to find out that the cameras are not covered under any the service plan and I would have to replace them myself if I wanted them. PRODUCTS: upon installation, the did not install window sensors on all my windows. Only two. Their logic was that in the event that someone broke in the inside sensor would pick it up. What they do not tell you is that if your home and you set the alarm the inside sensor is turned off to avoid my family from setting it off while inside. Ok, but what about break ins when we are home? Essentially I have an alarm system that is ineffective when we are home at night. Secondarily, the front door lock that ties into the alarm, DOES NOT LOCK automatically as it should. We have to use the key to lock and unlock. CUSTOMER SERVICE: WORTHLESS! Being that Protection 1 utilizes a subcontractor for door to door sales, the customer service has NO idea on how the sales people write the contracts so are unable to help. They give us the runaround when we want to talk to a manager and to date we are unable to get a hold of anyone that can clearly explain our service fees or the lack of equipment. I would have to agree with the other 70 people that gave Protection 1 a 0 on rating. If I can offer any advice to anyone looking STAY AWAY. I am paying twice the amount of ADT or Vivant for the poor service, lack of protection and cameras that do not work and cannot record.
    Read More
  14. User Score
    1
    February 21st, 2017
    3 people found this review helpful!
    Protection 1 Took over my ASG contract and didn’t even introduce themselves…they just sent out a new bill with my monitoring charges. A month later I decided to call them and they said “oh yes we took over your account.” I tried to cancel my account by phone..can’t do that and no one told me it has to be a written letter request. Watch out for “contract” length that you can’t get out of !
    Read More
  15. User Score
    1
    February 15th, 2017 East Brunswick, NJ
    2 people found this review helpful!
    unhelpful crooks – I own my equipment. I ask for a quote to replace the motherboard and program the system. The quote is just shy of $250 with a hook – I have to sign a 60 month service agreement with no early exit option. I own my own equipment! I could understand if they gave me free equipment to start the deal. Anyway, the quote if I don’t sign is then $250 for the board ($15 – $70 bucks on ebay) plus 3 hours of labor at $85. Ridiculous.
    Read More
  16. User Score
    0
    February 14th, 2017
    3 people found this review helpful!
    Absolutely awful company and customer service! We are canceling our “service” with them. Should have done it a long time ago! Rude rude rude!! Don’t waste your time and money.
    Read More
  17. User Score
    2
    February 6th, 2017 Wake Forest, NC
    1 people found this review helpful!
    Worse to deal with than cable companies. Beware verbal contracts and hard selling un-professional ” sales ” staff. Check to see if you are being scammed on the $ 5.00 monthly fee for an app. What a rip-off.
    Be smarter than me….check other companies and change vendors if necessary. There is one on every corner…
    Read More
  18. User Score
    0
    January 26th, 2017
    4 people found this review helpful!
    This company, is a scam, just stay away from it, try other companies, with shorter contract, the problem with this scam company is even if you wanna cancel, you still have to pay the full amount, as if you didn’t cancel, which make no sense if you do cancel, they just wanna take money, and they don’t care about your needs once you sign the contract, basically, they’re just sells men, and some are very rude over the phone, and even if you’re don’t activate your Alarm system, you still have to pay for it, but they don’t tell you that at first, so I’m giving 0 rate because, it’s my biggest regret to sign this contract, because I’m stuck with it now and cancellation will make me pay as if I don’t cancel, but I hope this review will help some people out there, I wouldn’t recommend this company at all. BE AWARE.
    Read More
  19. User Score
    0
    January 25th, 2017 Los Angeles, CA
    3 people found this review helpful!
    this company is the worst, they are predatory. If I could they’d get a negative score, 0 star is too good for them.

    Protection 1 has been calling my 83 old mother at least 3 to 5 times a week for the last 2 years demanding a $900+ termination fee for a service she never ordered. I have spent countless hours with Protection 1 customer service people. I have asked many many times for a copy of the service contract. each time the customer service person says they will send it and in over 2 years of Protection 1’s harassing phone calls not one contract has ever been sent me. This company morally bankrupt, harassing a hard of hearing women in her 80’s for money that is outright fraud.

    I have contacted the corporate HQ to no avail. At the call centers, I get eager people on the phone willing to help but nothing changes, the almost daily phone call continues. I have contacted the BBB but have not heard back from them If this continues I will contact the state Attorney General’s office and file a formal complaint. Their Yelp ratings are almost all 1 star. This is an awful toxic company. STAY AWAY, TO NOT USE THEM.

    Read More
  20. User Score
    0
    January 25th, 2017 Riverside, CA
    4 people found this review helpful!
    After being with Protection One for over 9 years now that I want to cancel my service they want to charge me a cancellation fee of over $750. That is just wrong. That is the way they treat their customers.
    Read More

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Our Score
7.3
User Score
3.6
Rank this Company

Ratings Breakdown

Price

DIY Monthly Price
$34.99-54.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
203

Number of Reviews

User reviews here on BHSC
210
Our Score
9.0
User Score
8.4
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
1,879