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#15
protection11-130x130

Protection 1

Similar to: Vivint

Our Score
7.3
User Score
3.7

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Our Score
7.3
User Score
3.7
Rank this Company

Ratings Breakdown

Price

DIY Monthly Price
$34.99-54.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
203

Number of Reviews

User reviews here on BHSC
199

This Review is maintained by Chase Sagum

Review Last Updated: February 28, 2017

Protection 1 was founded in 1988 and has grown quickly to become one of the nations largest home-security providers. They have stayed up to date with the latest in home security and home automation technology which is non-invasive and easy to use from a mobile device. Protection 1 really prides themselves on their customer service, with no automated telephone systems and guaranteed same day service, setting them apart in the industry.

The Good

  • Multiple Package Options
  • State-of-the-art Technology
  • Customer Service
  • Secure Move
  • Safety Net

Multiple Package Options

Protection 1 offers a variety of packages to their customers: from basic home security which requires a landline phone, to state-of-the-art home automation that utilizes a cellular signal that can be controlled from a mobile device. Protection 1 also has a new DIY system for those interested in self-installation. For complete package details see the ‘Equipment Review’ tab above.

State-of-the-art Technology

Protection 1 has been around for 27 years, but they have continued to evolve with modern technology. Their Smart control and video packages are all wireless making for easy, non-intrusive installation. They utilize a cell signal so customers don’t need to worry about an internet connection or having a landline phone. Protection 1 customers can access and view their home’s activities via a smart phone. This enables customers to view live video feed, track the armed status, lock and unlock doors, turn on and off lights, control the temperature of the home, etc.

Customer Service

Protection 1 sets themselves apart through their customer service. There are no automated phone systems, only real customer service representatives and their wait times are incredibly short. They claim to answer the phone within a few rings, which is remarkable compared to the wait times of some other companies. If readily accessible customer service and immediate communication is important to you, Protection 1 is worth contacting.

Secure Move

If a customer decides to move while in the middle of their protection 1 contract, Protection 1 will install a new or existing system to the new home for the customer, and pay $150 of the activation fee. The Secure Move feature really helps to set them apart in the industry, not many other companies in the industry offer a comparable service. For complete details about Secure Move, see the ‘Contract Details’ tab above.

Safety Net

If the customer suffers a loss due to their home being burglarized or damaged due to fire, Protection 1 will pay up to $1,000 of the home insurance deductible. This is a unique feature that not many other companies offer, and we have taken this into consideration when calculating our expert score. For complete details, see the ‘Contract  Details’ tab above.

The Bad

  • Several Additional Fees
  • Long Contract lengths
  • Base Security Model Requires a Landline Phone
Several Additional Fees

Protection 1’s main problem is that they require their customers to pay full-term for contracts even after cancellation. Customers do have 14 days after signing the agreement to cancel the contract, but they will still be charged a $79 re-stocking fee. Also, in their terms and agreements subsection Protection 1 states that additional equipment may need to be purchased, meaning that all of the advertised features may not be accessible without purchasing additional equipment. Their terms and agreements also state that the equipment will remain the property of protection 1, so even after the service contract the equipment belongs to the company. Prices may increase after the first 12 months of service as well.

Long Contract Lengths

Protection 1 has done a good job of keeping their monthly fees at reasonable prices. This is due in part to their 36 month minimum contracts. Keep in mind that if at any point a customer desires to leave the contract, the customer will need to pay off the remainder of the contract.

Base Security Model Requires a Landline Phone

Protection 1’s base security model, “Secure” starts at an affordable rate of $34.99/moth with a 36 month contract. However, the technology used requires the customer to have a landline phone in order to monitor the system. This technology is dated; not many have landline phones anymore and very few will have the desire to use the base system as a result. It also poses a security hazard
as the phone lines can be cut before the alarm is ever tripped.

The Bottom Line

Protection 1 offers packages to meet just about everyones needs; from basic home security to complete home automation with state of the art technology. Their prices range from $34.99-$54.99 with a 36 month minimum contract. Protection 1 has customer service representatives that are readily available, with no automated phone systems and very short wait times. If this is important to you, Protection 1 is worth considering. Protection 1 may require some additional fees; additional equipment may need to be purchase in order to perform all advertised features, and prices may increase after the first 12 months of service. Also, if customers desire to cancel their service they must pay off the remainder of the contract balance.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.5
$19.99-$42.99
$0

#2

8.1
$34.99
$99

#3

6.6
$34.95-49.95
$99

#15
protection11-130x130

3.7
$34.99-54.99
$0

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199 Protection 1 Reviews

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  1. User Score
    0
    March 2nd, 2017
    0 people found this review helpful!
    We will tell everyone we know to stay away from this despicable, horrible company. They are a disgrace to American business. After reading some of these reviews I see there is a common thread running through them…..lying, gouging, and intimidation. Don’t do business with ProtectionOne!!!!!
    Read More
  2. User Score
    0
    February 21st, 2017
    1 people found this review helpful!
    I have had Protection 1 for over 26 months and cannot wait until my contract is over. I will start at the beginning, Advertising and sales: Salesman did not clearly explain the contract or how the services were provided (something I found out a little too late) Currently, I have three outside cameras that the salesmen stated would be monitored from their center, and that I would be able to record, through the cloud as much as I needed. Wrong on both accounts. I am currently being WAY overcharged for non-monitored cameras that only record up too 500 3 second clips a month. After that, my cameras DO NOT record at all. Soon after installation, one of my cameras went down, then another 5 to 6 months later. Come to find out that the cameras are not covered under any the service plan and I would have to replace them myself if I wanted them. PRODUCTS: upon installation, the did not install window sensors on all my windows. Only two. Their logic was that in the event that someone broke in the inside sensor would pick it up. What they do not tell you is that if your home and you set the alarm the inside sensor is turned off to avoid my family from setting it off while inside. Ok, but what about break ins when we are home? Essentially I have an alarm system that is ineffective when we are home at night. Secondarily, the front door lock that ties into the alarm, DOES NOT LOCK automatically as it should. We have to use the key to lock and unlock. CUSTOMER SERVICE: WORTHLESS! Being that Protection 1 utilizes a subcontractor for door to door sales, the customer service has NO idea on how the sales people write the contracts so are unable to help. They give us the runaround when we want to talk to a manager and to date we are unable to get a hold of anyone that can clearly explain our service fees or the lack of equipment. I would have to agree with the other 70 people that gave Protection 1 a 0 on rating. If I can offer any advice to anyone looking STAY AWAY. I am paying twice the amount of ADT or Vivant for the poor service, lack of protection and cameras that do not work and cannot record.
    Read More
  3. User Score
    1
    February 21st, 2017
    1 people found this review helpful!
    Protection 1 Took over my ASG contract and didn’t even introduce themselves…they just sent out a new bill with my monitoring charges. A month later I decided to call them and they said “oh yes we took over your account.” I tried to cancel my account by phone..can’t do that and no one told me it has to be a written letter request. Watch out for “contract” length that you can’t get out of !
    Read More
  4. User Score
    1
    February 15th, 2017 East Brunswick, NJ
    1 people found this review helpful!
    unhelpful crooks – I own my equipment. I ask for a quote to replace the motherboard and program the system. The quote is just shy of $250 with a hook – I have to sign a 60 month service agreement with no early exit option. I own my own equipment! I could understand if they gave me free equipment to start the deal. Anyway, the quote if I don’t sign is then $250 for the board ($15 – $70 bucks on ebay) plus 3 hours of labor at $85. Ridiculous.
    Read More
  5. User Score
    0
    February 14th, 2017
    2 people found this review helpful!
    Absolutely awful company and customer service! We are canceling our “service” with them. Should have done it a long time ago! Rude rude rude!! Don’t waste your time and money.
    Read More
  6. User Score
    2
    February 6th, 2017 Wake Forest, NC
    0 people found this review helpful!
    Worse to deal with than cable companies. Beware verbal contracts and hard selling un-professional ” sales ” staff. Check to see if you are being scammed on the $ 5.00 monthly fee for an app. What a rip-off.
    Be smarter than me….check other companies and change vendors if necessary. There is one on every corner…
    Read More
  7. User Score
    0
    January 26th, 2017
    2 people found this review helpful!
    This company, is a scam, just stay away from it, try other companies, with shorter contract, the problem with this scam company is even if you wanna cancel, you still have to pay the full amount, as if you didn’t cancel, which make no sense if you do cancel, they just wanna take money, and they don’t care about your needs once you sign the contract, basically, they’re just sells men, and some are very rude over the phone, and even if you’re don’t activate your Alarm system, you still have to pay for it, but they don’t tell you that at first, so I’m giving 0 rate because, it’s my biggest regret to sign this contract, because I’m stuck with it now and cancellation will make me pay as if I don’t cancel, but I hope this review will help some people out there, I wouldn’t recommend this company at all. BE AWARE.
    Read More
  8. User Score
    0
    January 25th, 2017 Los Angeles, CA
    2 people found this review helpful!
    this company is the worst, they are predatory. If I could they’d get a negative score, 0 star is too good for them.

    Protection 1 has been calling my 83 old mother at least 3 to 5 times a week for the last 2 years demanding a $900+ termination fee for a service she never ordered. I have spent countless hours with Protection 1 customer service people. I have asked many many times for a copy of the service contract. each time the customer service person says they will send it and in over 2 years of Protection 1’s harassing phone calls not one contract has ever been sent me. This company morally bankrupt, harassing a hard of hearing women in her 80’s for money that is outright fraud.

    I have contacted the corporate HQ to no avail. At the call centers, I get eager people on the phone willing to help but nothing changes, the almost daily phone call continues. I have contacted the BBB but have not heard back from them If this continues I will contact the state Attorney General’s office and file a formal complaint. Their Yelp ratings are almost all 1 star. This is an awful toxic company. STAY AWAY, TO NOT USE THEM.

    Read More
  9. User Score
    0
    January 25th, 2017 Riverside, CA
    3 people found this review helpful!
    After being with Protection One for over 9 years now that I want to cancel my service they want to charge me a cancellation fee of over $750. That is just wrong. That is the way they treat their customers.
    Read More
  10. User Score
    1
    January 23rd, 2017 Lancaster, CA
    2 people found this review helpful!
    I cancelled my service today. I’ve complained several times about my monitoring and nothing has changed. The company has never called to ask if anything is wrong when my alarm has been triggered and I haven’t been able to turn it off in a timely manner. They claim that my equipment is working and can’t explain why they are unaware of my alarm sounding. I can’t trust them. I’d hate to have a break-in and get no response.
    Read More
  11. User Score
    1
    January 20th, 2017
    4 people found this review helpful!
    Cancelling with this company is ridiculous. They hounded me throughout the call and wanted to know every detail as to why I want to cancel and why I don’t know who I am switching with…like a bad break up with an obsessed lover. I would never recommend them to anyone.
    Read More
  12. User Score
    0
    January 19th, 2017 Montgomery, TX
    1 people found this review helpful!
    Avoid at all costs These people were not honest with me. After trying to cancel service due to alarm no longer functioning they sent a technician to disconnect most of my sensors and fix my old alarm panel and was told my old panel would not be adequately monitored and the rsponse time would be slower than normal due to its outdated technology after which they continued to bill for full monitoring
    Read More
  13. User Score
    1
    January 12th, 2017
    2 people found this review helpful!
    Highly disappointed. I’ve referred many people to protection 1 from working in an apartment complex, and I will never refer this company again. They added costs to our bill 5 months after it was installed “stating a tech came out twice to install another part when the tech only came once and we never added anything to our service.”.We were never informed this was added to our bill, we never received a phone call, email and it was never added to any of our statements. I received one call 2 days ago which is 5 months after our installment…protection 1 collections service stated we owed them money. I have the full contract and dates, nothing matches what they are saying. One of the representatives I spoke to yelled at me and was talking over me and would not let me speak. Never again. I am now changing companies and pulling them from our offices.
    Also after speaking to 4 different representatives, each of them stated different items: products that were added to our bill, nothing they said was consistent.
    Read More
  14. User Score
    3
    January 9th, 2017 Humble, TX
    1 people found this review helpful!
    We switched to the newer version that uses cellular technology and ties into the mobile application. After the switch, we noticed that they do not call when we trip the alarm every time. Although it is rare, we occasionally open the back door without disarming the alarm. With the old system, they called almost before I could get to the panel and disable the alarm (which I liked; I’d rather they call more than necessary than not call that one time we need them to).
    With the new system, they don’t call if the alarm is disarmed soon after going off. Even if we don’t disarm the alarm, the alarm has to be sounding for almost five minutes before they call. That is not good if someone breaks into the house. 5 minutes to a burglar is A LOT of time.
    The mobile app is spotty. It will occasionally go for days without showing a single arm/disarm event. then suddenly, I have 40 unread events in the app. The mobile app also lets you arm it in away mode, but unless an entry door is opened after arming, it defaults to stay mode. The system should know that if it is armed in away mode by the app (IE-no one is home), to go to away mode even if an entry door is not opened.
    Read More
  15. User Score
    0
    January 5th, 2017
    1 people found this review helpful!
    Very Very dissatisfied with this security!! I got in my car the other day and tried to arm my alarm and it told me I needed to change my password. Of course if could not be a simple one and I did not have time to do this, I had to leave my home then and unfortunately had to leave my home unarmed. This was upsetting, I have had break-ins in my neighborhood.

    Another incident occurred on a Monday I was trying to log into my esecure account and it would not let me log in. I called Protection 1 and they told me this was a technical issue and she would send them a note and they would call me back. It’s now Thursday and I have yet to hear from them!!!!! I will not renew my contract with them!!

    Read More
  16. User Score
    0
    December 13th, 2016 Houston, TX
    1 people found this review helpful!
    Vendor does not bill you the full amount owed, thus they will carry a “past-due” amount forward without making any effort to resolve.
    Cancellation is made difficult and they give confusing answers regarding the costs for cancellation.
    Read More
  17. User Score
    2
    December 12th, 2016 Huntersville, NC
    1 people found this review helpful!
    I totally agree. I also received Awful customer service. I requested to speak with a manager and was connected with a lady name Assure or Assurance. I was told that I have to pay for a service call to determine why my alarm service was offline. On top of that I was told by Assurance that they could not give me any idea of what the fee would be until the service is completed. Only an idiot would agree to that.. Assurance came on the phone with one goal in mind, to put me in my place for daring to request to speak with a manager. She was going to shut me down. Assurance spoke over me the entire time. I did speak with Sophia who provided excellent customer serivce.
    Read More
  18. User Score
    10
    December 6th, 2016
    2 people found this review helpful!
    Protection 1 has outstanding customer service that shames all other security companies customer service. They recently have done so we they were able to absorb ADT. Now Protection 1 will be the world’s largest Security company with the best customer service operating under the Protection One standard.

    Also their basic package does not require a landline. They offer a wireless package that uses cellular communication via cell towers. The basic $34.99 kit then leaves the option for adding features such as remote arm/disarm, and home automation.

    Secure move also offers a credit to help pay for any additional equipment/monthly amount.

    With over 2 million customers by itself without the aid of flashy tv and radio advertising. It’s a company that operates on a national level, with service and familiarity of a local company.

    Read More
  19. User Score
    0
    December 5th, 2016 San Diego, CA
    4 people found this review helpful!
    Horrible customer service. It took forever to get them to cancel our account. I requested the service canceled over a month ago. The equipment was picked up and we continue to get calls at all hours of the day telling us the alarm is on! I keep telling them the equipment is not even on site and they keep calling. THE WORST EVER!!!!!
    Read More
  20. User Score
    0
    November 30th, 2016 Knoxville, TN
    2 people found this review helpful!
    Stay away from this company.!! billed me over $ 6000.00 after they stopped monitoring system.No automated phone system my a$$. Just try to talk to someone via phone,same with email. I my 73 years of dealing with literally hundreds of vendors,I’ve never experienced a company this unethical and unconcerned..
    Read More

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Our Score
7.3
User Score
3.7
Rank this Company

Ratings Breakdown

Price

DIY Monthly Price
$34.99-54.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
203

Number of Reviews

User reviews here on BHSC
199
Our Score
9.0
User Score
8.5
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
1,852