Best Home Security Companys

132 Companies 6,529 Real Customer Reviews

#3
protection11-130x130

Protection 1

$34.99 - $54.99 / Month

Our Score
8.8
User Score
4.2

Or By Phone:   1-(866) 322-8103

Our Score
8.8
User Score
4.2
Rank this Company

Ratings Breakdown

Price

DIY Monthly Price
$34.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

10/10 = BEST
9/10

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay balance

Monitoring

Response Time
Fast

Time in Business

Total # of years
26 Years

A+

Customer Support

Good, Bad, Limited
Good

SDM Rank

Top 100 Company Rank
6

Index

Quality Index (Below 413 is good)
203

Number of Reviews

User reviews here on BHSC
163

This Review is maintained by Isaac Ericksen

Review Last Updated: September 20, 2016

Company Awards / Certifications

  • 2012 Dealer of the Year by SDM Mag
  • Angie's List Super Service Award
  • IQPC Call Center Week Award
Expert Review Contract Details Equipment Review The Bottom Line Consumer Reviews

Protection 1 was founded in 1988 and has grown quickly to become one of the nations largest home-security providers. They have stayed up to date with the latest in home security and home automation technology which is non-invasive and easy to use from a mobile device. Protection 1 really prides themselves on their customer service, with no automated telephone systems and guaranteed same day service, setting them apart in the industry.

Protection 1 Home PageProtection 1 compare packages pageawards

The Good

  • Multiple Package Options
  • State-of-the-art Technology
  • Customer Service
  • Secure Move
  • Safety Net

Multiple Package Options

ADT-Guy
Protection 1 offers a variety of packages to their customers: from basic home security which requires a landline phone, to state-of-the-art home automation that utilizes a cellular signal that can be controlled from a mobile device. Protection 1 also has a new DIY system for those interested in self-installation. For complete package details see the ‘Equipment Review’ tab above.

State-of-the-art Technology

Protection 1 has been around for 27 years, but they have continued to evolve with modern technology. Their Smart control and video packages are all wireless making for easy, non-intrusive installation. They utilize a cell signal so customers don’t need to worry about an internet connection or having a landline phone. Protection 1 customers can access and view their home’s activities via a smart phone. This enables customers to view live video feed, track the armed status, lock and unlock doors, turn on and off lights, control the temperature of the home, etc.

Customer Service

Protection 1 sets themselves apart through their customer service. There are no automated phone systems, only real customer service representatives and their wait times are incredibly short. They claim to answer the phone within a few rings, which is remarkable compared to the wait times of some other companies. If readily accessible customer service and immediate communication is important to you, Protection 1 is worth contacting.

Secure Move

If a customer decides to move while in the middle of their protection 1 contract, Protection 1 will install a new or existing system to the new home for the customer, and pay $150 of the activation fee. The Secure Move feature really helps to set them apart in the industry, not many other companies in the industry offer a comparable service. For complete details about Secure Move, see the ‘Contract Details’ tab above.

Safety Net

If the customer suffers a loss due to their home being burglarized or damaged due to fire, Protection 1 will pay up to $1,000 of the home insurance deductible. This is a unique feature that not many other companies offer, and we have taken this into consideration when calculating our expert score. For complete details, see the ‘Contract  Details’ tab above.

The Bad

  • Several Additional Fees
  • Long Contract lengths
  • Base Security Model Requires a Landline Phone
Several Additional Fees

Protection 1’s main problem is that they require their customers to pay full-term for contracts even after cancellation. Customers do have 14 days after signing the agreement to cancel the contract, but they will still be charged a $79 re-stocking fee. Also, in their terms and agreements subsection Protection 1 states that additional equipment may need to be purchased, meaning that all of the advertised features may not be accessible without purchasing additional equipment. Their terms and agreements also state that the equipment will remain the property of protection 1, so even after the service contract the equipment belongs to the company. Prices may increase after the first 12 months of service as well.

Long Contract Lengths

Protection 1 has done a good job of keeping their monthly fees at reasonable prices. This is due in part to their 36 month minimum contracts. Keep in mind that if at any point a customer desires to leave the contract, the customer will need to pay off the remainder of the contract.

Base Security Model Requires a Landline Phone

ADT-Guy

Protection 1’s base security model, “Secure” starts at an affordable rate of $34.99/moth with a 36 month contract. However, the technology used requires the customer to have a landline phone in order to monitor the system. This technology is dated; not many have landline phones anymore and very few will have the desire to use the base system as a result. It also poses a security hazard
as the phone lines can be cut before the alarm is ever tripped.

Contract Details

**This is a summation of the terms and services/contract details/privacy policy and is in no way a complete depiction of this company’s actual terms and services or contract. The information found below is simply additional information and commentary with the intent to help the consumer. If you wish to know the exact language of the terms of service/contract, please contact this company with any questions or concerns you may have.**

SecureMove®

Should you move to a new home during the term of your agreement with Protection 1, we will activate a new or existing security system at your new location within our service area and will provide you up to $150 credit toward that activation.

Terms and Conditions
  1. You must have a minimum one-year satisfactory account history at the previous address.
  2. You must be the owner of the new location.
  3. You must sign our standard residential monitoring contract for the new location.
  4. The system activated pursuant to this program shall consist of the system components recommended by Protection 1 and approved by you at that time.

Protection 1 services are not available in all areas.

Why it’s important:

You sign a contract for a certain amount of time. If you move before that term is up, you will be able to transfer your system to your new home if Protection 1 services in the new location. However, if Protection 1 does not service in the new location, you may still responsible for the balance of the contract. You will receive an activation credit if you decide to transfer your Protection 1 system.

SafetyNet

Subject to the terms and conditions below, if you suffer a theft loss because of burglary of your monitored premises, as part of our SafetyNet program, we will reimburse your paid homeowners insurance deductible up to $1,000. If you have a monitored smoke or high-temperature (heat) sensor, we will also reimburse up to $1,000 of your paid deductible if you suffer a loss because of fire.

Terms and Conditions

We will reimburse you under this program only if, at the time of your loss, you are our customer and your payments and contract obligations to us are current. Within 90 days of the occurrence causing the loss you must provide us:

  1. A copy of your filed insurance claim.
  2. Proof of your payment of the deductible portion of your homeowners insurance.
  3. A copy of the declarations page from the insurance policy.
  4. A copy of either the police or fire report documenting the loss.

To obtain reimbursement, your system must be armed and our monitoring center must receive an alarm signal from your premises at the time of the occurrence. This program applies to residential systems only and may be modified or discontinued upon 30 days’ prior notice to you. Reimbursements are limited to one reimbursement per occurrence and two reimbursements in any consecutive 12-month period. SafetyNet is not a form of insurance, and no employee or representative of Protection 1 is authorized to offer or recommend insurance to you.

Click here for special SafetyNet terms and conditions that apply only to customers with a Nationwide Property Protection ServicesSM home security system from Protection 1 and whose home is covered by a Nationwide homeowners insurance policy at the time of loss.

Why it’s important:

You need to know the specific requirements associated with reimbursement. In the event that your home is broken into or if your sensors do not keep your home protected. The reimbursement for these events is up to $1,000 if you can provide Protection 1 with all of the required evidence/documents.

SecureCell®

Protection 1 is not responsible for your cellular or radio communication services. Cellular or radio service can be interrupted by various conditions including, but not limited to, weather and mechanical failure.

What to know:

Protection 1 will not claim responsibility for failed cellular or radio communication.

PrimeCell

If you select PrimeCell service, a radio or cellular transmission device will be your alarm system’s only communications link with our monitoring center. Protection 1 is not responsible for cellular or radio communication services. Cellular or radio service can be interrupted by various conditions including, but not limited to, weather and mechanical failure.

What to know:

Protection 1 is not responsible for cellular/radio malfunction.

SecureTouch®

To provide your SecureTouch Services, we will utilize e-mail addresses provided by you and will transmit to those addresses notification of selected events as received from your system at our alarm monitoring center (the “Center”). The recipient’s e-mail software must be compatible with our e-mail system, and any additional software or hardware purchases necessary to assure compatibility will be at the recipient’s expense. There may be times when we and/or the recipient are unable to send or receive e-mail, and e-mail transmissions may be impaired or interrupted by conditions or circumstances beyond our control, including telecommunications failures, Internet failures, computer viruses or problems with Internet service providers. We are not responsible for adjustments or repairs to the recipient’s e-mail or Internet service.

What to know:

You have to provide an active and valid email address. Protection 1 is not responsible for impaired or interrupted transmissions by conditions that are out of their control.

Switch and Save Offer

Requires that you sign a three-year monitoring contract starting at $19.95/per month (36-month total starting at $718.20.) Prices vary by market. A $49 activation fee may apply if control panel and keypad are locked out by existing provider. Offer applies to new customers with satisfactory credit ratings. Customer must be the homeowner. Offer may not be combined with any other offer and may be discontinued at any time without notice. Protection 1 services not available in all areas. Certain other restrictions may apply. This offer is not valid until any existing monitoring contract with another provider has been terminated. Customer is responsible for cancellation of monitoring contract with existing provider and all costs associated with the cancellation.

Discount to Homeowners Insurance

Discounts to homeowners insurance premiums because of your installation of a monitored alarm system may vary. Protection 1 is not responsible for, nor does it guarantee, discounts or reductions to your homeowners insurance premiums. You should consult your insurance agent for details. 

Refer a Friend Program

Your credit for referrals is contingent upon the referred customer signing a three-year agreement and payment of the installation and first month’s monitoring fees. The credit shall not exceed a total amount of $50.00 per referral. This offer may be modified or discontinued at any time.

We Miss You Offer or $50 Credit to Account

Requires a basic system installation fee starting at $99 and that you sign a three-year monitoring contract starting at $25.95/per month (36-month total starting at $934.20.) Prices vary by

market. Offer applies to new customers with satisfactory credit ratings. Customer must be the homeowner. Offer may not be combined with any other offer and may be discontinued at any time without notice. Protection 1 services are not available in all areas. Certain other restrictions may apply.

Why it’s important:

This offer only applies to new customers and there are applicable restrictions.

Equipment Review
Protection 1 offers both security and home automation packages
*All plans include the following base equipment:
  • 1 Color Touchscreen Control Panel
  • 3 Door/Window Sensors
  • 1 Motion Sensor
  • 1 Keychain Remote
  • 1 Yard Sign
  • 3 Window Decals
  • 1 Battery Backup
  • 5-Day Weather Forecast
For additional package details, see the tables below:
Home Security Packages

Secure

Mercury Prime

  • $34.99/month with a 36 month contract
  • Free installation
  • Requires a landline phone
  • *All equipment listed above

  • $44.99/month with 36 month contract
  • Free installation
  • Does not require a landline phone
  • *All equipment listed above
  • 2-way voice
  • Cellular alarm signal

The Bottom Line

Protection 1 offers packages to meet just about everyones needs; from basic home security to complete home automation with state of the art technology. Their prices range from $34.99-$54.99 with a 36 month minimum contract. Protection 1 has customer service representatives that are readily available, with no automated phone systems and very short wait times. If this is important to you, Protection 1 is worth considering. Protection 1 may require some additional fees; additional equipment may need to be purchase in order to perform all advertised features, and prices may increase after the first 12 months of service. Also, if customers desire to cancel their service they must pay off the remainder of the contract balance.

 

 

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

Request Reconsideration

163 Protection 1 Reviews

1. Select Your Rating:

50
15
10
10
9
14
2
3
5
8
37
0=WORST 10=BEST

2. Subject For This Review*(Select all that apply)

3. Review Validation*

or

    Sort By:

  1. User Score
    0
    September 20th, 2016 Killeen, TX
    1 people found this review helpful!
    When we were notified that Protection One had taken over from ASG, I ordered an upgrade to the equipment. We paid an initial $189.00 and had our monthly charges automatically deducted from our account. Today I received notice from Protection One that our account is past due in the amount of $95.45. I sent them a copy of our bank statement showing we are up to date. As a result, I emailed the company and demanded they cancel our account and come to my house to take their equipment. I will not deal with a company that chooses to extort their customers.
    Read More
  2. User Score
    0
    September 19th, 2016 Charlotte, NC
    1 people found this review helpful!
    Received horrible service during recent call on for help. We purchased a home with a Protection 1 keypad and it started going off uncontrollably and we were not able to make it stop. They would not help us to disconnect and (knowing that we did not have the service hooked up) actually stated that we could have been a burglar. The system would not go off if there was an actual burglary because there was no service!! It was obviously an electrical issue, but they refused to help.
    Read More
  3. User Score
    3
    September 14th, 2016 Georgetown, TX
    1 people found this review helpful!
    Their customer service is lazy. I got on chat just to ask a simple question. They told me account management would answer the question, and they gave me the #. I then closed that chat, got on with sales who told me the same thing, but she was nice enough and went out of her way to give me the answer any way.. It took all of 5 min.

    This page states 36 months for a contract. I was told mine was 4. I am considering another company.

    Read More
  4. User Score
    2
    September 13th, 2016 Harlingen, TX
    2 people found this review helpful!
    I wish I had called another company, initially the sales person was nice, after signing the contract and needed help In getting a remote control, I called 2 times including the main office.
    So far I am still waiting it has been 2 weeks.

    Terrible service.

    Read More
  5. User Score
    4
    September 13th, 2016 Bunnlevel, NC
    1 people found this review helpful!
    We have been covered by this company since 1995! It started out with a different name then went to Protection One. We purchased the system in 1995 for close to $4000.00 yes that is FOUR THOUSAND DOLLARS. By purchasing the system our monitoring fee was less than $13.00 a month…. that is until Protection One purchased the company. We had our system updated to the tune of another $1,500.00 +/- a few dollars and guess what? we now pay $32.30 per month! We can’t say we have had any problems with them; putting this down in print makes me feel like a real sucker! Yes we are looking for a new system. One big problem we have is that all doors in this house are like windows, if someone breaks the glass and walks through NO ALARM unless the Motion Sensor picks them up???? I think people forget that when they attach the sensors on the windows and doors they only work if the connection is broken Not if the glass is broken/cut/removed and the crook climbs on in!
    Read More
  6. User Score
    1
    August 26th, 2016 Milwaukee, WI
    1 people found this review helpful!
    Protection1 is charging too much monthly, and their 30 cancellation notice effectively means that you must pay the full monthly for one month past the time that the cancellation is made. This is emblematic of the degree to which the company cares, in the end, to claw every single possible penny from customers even at the expense of frustrating them. They have left a very bad taste behind them.
    Read More
  7. User Score
    1
    August 16th, 2016 Los Angeles, CA
    3 people found this review helpful!
    My elderly aunt finally confessed to us that she had not been using her alarm service for the past year or longer, and she was frustrated because her bill kept getting increased. It took at least 4 phone calls to determine that what the company thought she had (and what she was paying for) was nowhere near the single motion detector that is the only thing still working. The service protection plan my aunt has been paying for over the past 20 years evidently did not cover continued service once the equipment was obsolete. The technician who looked at her system a few years ago evidently told her he couldn’t do anything because there were no parts to replace the non-functioning equipment. Evidently, that is the end of his responsibility and it was ok for her to continue to pay for a service she could not use…for at least 2 or 3 years! They keep reassuring us that she was also paying for the technician visits…but what is the point of a ‘free or prepaid’ visit to tell her there is no way to repair her equipment because it is obsolete?

    We have had conversations with multiple representatives, some of whom have promised to have someone call us, but that evidently is not something they do as we have never had a call. They graciously agreed to lower her monthly rate…and attempted to explain why the most recent bill included both an increase and a credit for the mistake in charges…but in order for her to get a working system…she will have to sign up for a 42-month contract. To our point of view, they have been charging her for a service they have not provided…for years!

    We received a quote for a new system that would have all of the bells and whistles but our objection to the long contract (for an elderly woman) is that the contract would not continue if she was transferred to a nursing home or passes away. But we can’t get that in writing.

    We REALLY wanted to work with this company since my aunt liked them but feel that she is not being rewarded for her loyalty, her lack of false alarms and her prompt payment, so we asked for the service to be discontinued. That, evidently requires 30 days notice. We asked for our final bill…and received a quote for a higher amount than we were quoted for the service that was supposed to go a month longer!

    Definitely a frustrating company to deal with…and in answer to our assertion that other alarm companies such as ADT don’t require such a long commitment from a NEW customer, let alone one who had been loyal for decades…we were told they were merging.

    Read More
  8. User Score
    0
    August 15th, 2016 Voorhees, NJ
    2 people found this review helpful!
    Call this company to install new system. Waited 2 weeks for install. Installer arrived with incorrect equipment. Was told what we order would be more$$$. Waited 1week and again was told it would cost still extra$$$. We thought about it and cancelled that day. Was told no charges would appear on credit card. But of course there was. So now after 4 weeks calling every week we still haven’t received our credit to our credit card. A new story every time I call.
    Read More
  9. User Score
    3
    August 14th, 2016 Dayton, OH
    1 people found this review helpful!
    up to 1 week for service response
    Read More
  10. User Score
    0
    August 8th, 2016 Omaha, NE
    4 people found this review helpful!
    Totally dissatisfied and disappointed in Protection 1 service. Placed a service call on 8/4 and they scheduled an appointment for 8/12. And that is after spending over 3 hours on the phone (numerous calls) to explain the situation and get the issue moved to an ‘urgent’ status.
    Read More
  11. User Score
    0
    August 6th, 2016 West Branch, MI
    6 people found this review helpful!
    We sold one of our facilities and tried to cancel Protection 1 service for this home and were told that we had to continue paying until our contract ran out. This was a group home and we only had Protection 1 to service our fire alarm systems. When I tried to cancel the service at this facility, I was given the run around. I must have talked to 6 people or more before being asked to fill out a cancelation form and to e-mail it back to them I was told that this would take care of getting billed for this facility.

    I thought this would take care of the billing problem. However, they continued to bill me for this facility and I kept subtracting the amount for this facility, as I was told to do, from their invoice and calling them to get it taken care of. They turned me into a collection company. I called them several more times before I was put in touch with someone who supposedly knew what the heck they were doing, and was told that I must continue paying on this facility until our contract was up. This is the first time that anyone mentioned to me that this was in my contract.

    Now if you have seen their contracts (about 20 pages long) you would realize why I missed this part. I was never told by their salesman when I signed up with them, that if I chose to cancel their service at any one of my facilities, that I would continue to be billed for that facility.

    As far as their service goes, I have no complaints. They have always responded immediately to any problems we may be having with our fire alarm systems in our group homes.

    As far as their Customer Service goes, I was passed around so many times from one department to another that I felt that the left hand does not know what the right hand is doing. They need to take a serious look at how their Customer Service Department is handling customer’s problems. I was continuously put on hold waiting for someone who knew something to come on the line and talk to me. Only even they didn’t know what they were talking about. What a run-around I got from them.

    We had to sign a 5 year contract with Protection 1 when we first hired them to service our fire alarm systems and there is about 2 and 1/2 years left on our contract. I won’t be renewing my contract with them due to being made to finish paying on a facility that we do not own any more. Had their salesman been up front with me about being tied into paying even when a facility was sold, I would not have used their services because who knows what may happen in 5 years down the road.

    Read More
  12. User Score
    0
    August 5th, 2016 Chicago, IL
    2 people found this review helpful!
    8 months of issues, three system instead later and they are not following through on refunds. I simply requested I be refunded for 8 months of service because I didn’t have a fully operating system during this time. We had people out to our home over 10 times and that alone is just crazy. Now they tried to tell me they credited us 3 months and that will show as a $5 discount monthly LOL so I guess I am in the business of giving no interest loans to protectionOne with a 3 yr payment plan, what a joke! We have everything and that includes all the wireless devices and so on, which have never worked correctl. The entire point of this system was convenience because we go back and forth between MN and WA, but it’s been a total nightmare. I have had to chase to get anything done and now today is the 3rd time they have not followed through after a call, which again they swore they would. I want the system out, wall damage repaired and a full refund! Worst customer care experience we have ever had, it’s clear that their actions are part of a corporate play book on how to not give refunds to clients, that their goal is to give the client in our situation the run around in the hope we just give up…..well not likely! Filing complaints with the BBB and calling the attorney general’s office. Stay far far away from this company if you plan on have a extensive system and are away from home a great deal. It’s obvious to me that most people assume everything is working great because they are never away for extended periods and therefore never truly use the system, because if they did they would see the issues stem from internal issues via coding and cheap equipment that overheats.
    Read More
  13. User Score
    0
    August 5th, 2016 Cary, NC
    4 people found this review helpful!
    I had trouble with the system for the 3 years I was in the contract with them. I had techs come out lots of times to check the system, had 2 cameras replaced twice, and all it would record was lightening and bugs. The last time the tech was out to reset the cameras through our router, he was there 4 hours and I ended up having to reset the recording settings for the cameras. Then Protection 1 wanted to charge me $25.00 for the service call that I had to work myself. then I called within my 30 days to cancel the service and what do they do, send me a bill for $720.00 for another 3 yr. contract because I had cancelled. Of course, they did fix that “clerical error”. I do not recommend this security system to anyone.
    Read More
  14. User Score
    0
    August 1st, 2016 Stone Mountain, GA
    4 people found this review helpful!
    My plastic cover broke that covers the key pad. I asked for a new one to be sent to my home, ADT said NO a QUALIFIED INSTALLER had to come and install and with a high service fee.It happened once before and they sent it to me,
    Read More
  15. User Score
    0
    July 29th, 2016 Plano, TX
    7 people found this review helpful!
    Our security system was sold by the previous company to Protection 1 many years ago. We went to cancel our service today and learned that our alternative telephone contacts were all 29 telephone extensions of the Dallas Zoo. Wonder how may other folks have the same problem. P1 even had the wrong contract number on the alternative phone contacts. Nice work for a security company. Wonder if their client information is secure. We cancelled our contract today and service ended. They still want us to pay for August and not provide any service. It will be a cold day in a Texas August before I do pay.
    Read More
  16. User Score
    1
    July 25th, 2016 Matthews, NC
    6 people found this review helpful!
    Set up appointment for service, took 1/2 day off work, no service man showed up. Called for service again, got appointment, took 1/2 day off work, serviceman called 20 minutes before deadline and said he was 1 hour away.

    I have canceled my service, take my advice and RUN QUICKLY FROM THIS COMPANY

    Read More
  17. User Score
    4
    July 18th, 2016 Louisville, KY
    6 people found this review helpful!
    They did not get back with me about going wireless with updated equipment cameras and video doorbell.
    Read More
  18. User Score
    9
    July 16th, 2016 Atlanta, GA
    3 people found this review helpful!
    Best customer service out there. Great system and easy to install and use. .they deliver what they say.
    Read More
  19. User Score
    10
    July 13th, 2016 Norcross, GA
    3 people found this review helpful!
    Great company I have been with them 9 years and I have gotten great service!
    Read More
  20. User Score
    5
    July 13th, 2016 Valparaiso, IN
    9 people found this review helpful!
    At first I was very happy with my service. I had a few minor issues, but they were quick to resolve them. After a few months I recommended a family member for P1 and that is when the issues started to get worse.

    My family member did not receive all the promised items and they were very slow to resolve the issue citing they needed to come back out to program the item which resulted in a $25 travel fee.

    My issues included poor radio reception with my main unit. I was told this was common and as such they would fix for free to make sure their product worked as promised. After the technician failed to show within the 4 hour window, I began to become upset. Once the tech arrived he was rude stating the radio reception was not his area of work; however, he was able to program the system.

    The second issue was that my (2) motion sensors were way too sensitive and I was unable to use them when my dogs were not locked up. I purchased this system because they advertised that their system allows animals up to 80 lbs to roam freely. The tech argued with my wife over the weight of our two dogs (55 and 60 lbs) stating they were well over the 80 lb limit.

    Once a happy customer, I am now very unhappy and only 7 months into my 36 month contract. I should have done more research on this company prior to signing up. I feel terrible that my family member is also locked into this contract.

    Each trip to your residence regardless if you are within warranty costs you $25.

    Read More

Disclosure:

We try to partner with all companies that we review, and may get compensated when you click, or call them from our site. But don't worry, we don't artificially rank or score companies based on compensation, or agreements. A company's rank is earned through our organic Ranking Criteria for each industry. Period. And we're mighty proud of that.

Survey

Recent News:

Want Us To Review a Company?

If there is a home security company that you don't see on our site, and would like us to review, please contact us.

REAL REVIEWS (YES THEY’RE REAL)

With so many home security companies out there, and a lack of sites willing to bring you the HONEST breakdowns of each company, what source can you turn to for the real information you can trust?

We are dedicated to bringing the truth out, and rank home security companies as they should be. Through our investigation, and experience with each company, we rank each company, and bring you our honest, unbiased opinion. We also include authentic user reviews by past customers of each company that are moderated and verified.

Like many sites, we are compensated through affiliate relationships with each company we review, however all of our rankings are based on our 9-Point Ranking Criteria.

All reviews are subject to moderation and approval. Any reviews that may resemble false information, or competitors of another company will need to be verified by our staff before being approved and published. We reserve the right to approve or deny any reviews left on this site.
Our Score
8.8
User Score
4.2
Rank this Company

Ratings Breakdown

Price

DIY Monthly Price
$34.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

10/10 = BEST
9/10

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay balance

Monitoring

Response Time
Fast

Time in Business

Total # of years
26 Years

A+

Customer Support

Good, Bad, Limited
Good

SDM Rank

Top 100 Company Rank
6

Index

Quality Index (Below 413 is good)
203

Number of Reviews

User reviews here on BHSC
163
Our Score
9.4
User Score
8.6
Rank this Company

Ratings Breakdown

Price

Monthly Price (Copper package)
$19.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

10/10 = BEST
10/10

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay balance

Monitoring

Response Time
Fast

Time in Business

Total # of years
22 Years

A

Customer Support

Good, Bad, Limited
Good

SDM Rank

Top 100 Company Rank
15

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
1,246