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#18
protection11-130x130

Protection 1

Similar to: Vivint

Our Score
7.3
User Score
3.2

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Our Score
7.3
User Score
3.2
Rank this Company

Ratings Breakdown

Price

DIY Monthly Price
$34.99-54.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
203

Number of Reviews

User reviews here on BHSC
246

This Review is maintained by Chase Sagum

Review Last Updated: April 18, 2017

Protection 1 was founded in 1988 and has grown quickly to become one of the nations largest home-security providers. They have stayed up to date with the latest in home security and home automation technology which is non-invasive and easy to use from a mobile device. Protection 1 really prides themselves on their customer service, with no automated telephone systems and guaranteed same day service, setting them apart in the industry.

The Good

  • Multiple Package Options
  • State-of-the-art Technology
  • Customer Service
  • Secure Move
  • Safety Net

Multiple Package Options

Protection 1 offers a variety of packages to their customers: from basic home security which requires a landline phone, to state-of-the-art home automation that utilizes a cellular signal that can be controlled from a mobile device. Protection 1 also has a new DIY system for those interested in self-installation. For complete package details see the ‘Equipment Review’ tab above.

State-of-the-art Technology

Protection 1 has been around for 27 years, but they have continued to evolve with modern technology. Their Smart control and video packages are all wireless making for easy, non-intrusive installation. They utilize a cell signal so customers don’t need to worry about an internet connection or having a landline phone. Protection 1 customers can access and view their home’s activities via a smart phone. This enables customers to view live video feed, track the armed status, lock and unlock doors, turn on and off lights, control the temperature of the home, etc.

Customer Service

Protection 1 sets themselves apart through their customer service. There are no automated phone systems, only real customer service representatives and their wait times are incredibly short. They claim to answer the phone within a few rings, which is remarkable compared to the wait times of some other companies. If readily accessible customer service and immediate communication is important to you, Protection 1 is worth contacting.

Secure Move

If a customer decides to move while in the middle of their protection 1 contract, Protection 1 will install a new or existing system to the new home for the customer, and pay $150 of the activation fee. The Secure Move feature really helps to set them apart in the industry, not many other companies in the industry offer a comparable service. For complete details about Secure Move, see the ‘Contract Details’ tab above.

Safety Net

If the customer suffers a loss due to their home being burglarized or damaged due to fire, Protection 1 will pay up to $1,000 of the home insurance deductible. This is a unique feature that not many other companies offer, and we have taken this into consideration when calculating our expert score. For complete details, see the ‘Contract  Details’ tab above.

The Bad

  • Several Additional Fees
  • Long Contract lengths
  • Base Security Model Requires a Landline Phone
Several Additional Fees

Protection 1’s main problem is that they require their customers to pay full-term for contracts even after cancellation. Customers do have 14 days after signing the agreement to cancel the contract, but they will still be charged a $79 re-stocking fee. Also, in their terms and agreements subsection Protection 1 states that additional equipment may need to be purchased, meaning that all of the advertised features may not be accessible without purchasing additional equipment. Their terms and agreements also state that the equipment will remain the property of protection 1, so even after the service contract the equipment belongs to the company. Prices may increase after the first 12 months of service as well.

Long Contract Lengths

Protection 1 has done a good job of keeping their monthly fees at reasonable prices. This is due in part to their 36 month minimum contracts. Keep in mind that if at any point a customer desires to leave the contract, the customer will need to pay off the remainder of the contract.

Base Security Model Requires a Landline Phone

Protection 1’s base security model, “Secure” starts at an affordable rate of $34.99/moth with a 36 month contract. However, the technology used requires the customer to have a landline phone in order to monitor the system. This technology is dated; not many have landline phones anymore and very few will have the desire to use the base system as a result. It also poses a security hazard
as the phone lines can be cut before the alarm is ever tripped.

The Bottom Line

Protection 1 offers packages to meet just about everyones needs; from basic home security to complete home automation with state of the art technology. Their prices range from $34.99-$54.99 with a 36 month minimum contract. Protection 1 has customer service representatives that are readily available, with no automated phone systems and very short wait times. If this is important to you, Protection 1 is worth considering. Protection 1 may require some additional fees; additional equipment may need to be purchase in order to perform all advertised features, and prices may increase after the first 12 months of service. Also, if customers desire to cancel their service they must pay off the remainder of the contract balance.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.2
$19.99-$42.99
$0

#2

7.5
$34.99
$99

#3

5.7
$34.95-49.95
$99

#18
protection11-130x130

3.2
$34.99-54.99
$0

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246 Protection 1 Reviews

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  1. User Score
    1
    November 13th, 2017
    0 people found this review helpful!
    Customer service is terrible. I have been disputing a charge on my account for weeks now. And not a single customer service rep can tell me why I am being charged. They’ve finally settled on the fact that I had to change the spelling of my name on my contract. So that’s my fault???? Their call times are terrible as well. We use this service at my place of work and their call times after an alarm are the worst. Can’t wait until my contract is up with this company.
    Read More
  2. User Score
    1
    October 23rd, 2017 Killeen, TX
    1 people found this review helpful!
    Due to circumstances out of my control I had to cancel one year early and being charged a insanely amount of cancelation fees. Contract was 3 yrs. For 1 yr fee is 500 dollars with a 75 dollar restocking fee.
    Read More
  3. User Score
    0
    October 17th, 2017 Lake Saint Louis, MO
    1 people found this review helpful!
    No integrity. When trying to cancel services we were told different stories by different people. We keep getting charged even though we are cancelled and upon calling again we are getting told yet another story by another person.

    Do no use this company.

    Read More
  4. User Score
    0
    October 9th, 2017 Irvine, CA
    1 people found this review helpful!
    Gott to be the worst company to do business with. After over 2 months of painful struggles just to get our new system to work, we are yanking it out.
    Read More
  5. User Score
    0
    October 2nd, 2017 Dayton, OH
    1 people found this review helpful!
    I have had terrible issues from day one! From multiple workers who were unable to install equipment, to the company not billing properly, to poor customer service at every turn. Whatever you do, DO NOT USE THIS COMPANY!
    Read More
  6. User Score
    1
    September 26th, 2017
    0 people found this review helpful!
    After scheduling an appointment between eight and 12 on Monday for a Tuesday service date I was told that a technician would contact me 45 minutes before coming out. however it is now 1205 on the same day of the service that supposed to been done and still no tech has called. the customer service reps were lacking. told me there was nothing they could do on their end and I’m still waiting for the service tech. if you have any problems with your system….don’t call them
    Read More
  7. User Score
    0
    September 20th, 2017 Powell, TN
    2 people found this review helpful!
    OMG before you try to cancel your policy be sure to have a copy of your original contract in your hand. After going back and forth with them about being charged $750 to cancel, I asked him to read to me the clause on the contract where I owed the full remaining amount. Now on my contract it says[ upon event of default they may] “…declare the balance of 40% of the remaining contract due if canceled. He read “…declare the remaining contract due if canceled..” I stopped him and said how can our copies have different words? Once he realized I actually had the contract in front of him, and that I can read, he claimed to have read it with the “40%…” words in it- a blatant lie. Then, they’ve been telling me I had 27 months left on my five year contract. I counted and found the number should be 17 months, thus the “$750.00 cancellation deal” they were giving me was actually $200 more than the full amount on the remaining contract was. When I called him on this lie, he put me on hold, then came back and said he just found out I was past the terms of my contract and owed nothing. Which also isn’t true but I can’t argue with owing nothing. Point is READ YOUR CONTRACT and check everything they say!
    Read More
  8. User Score
    0
    September 19th, 2017
    1 people found this review helpful!
    I have never seen a more hassle for cancellation than this company. After my contract was over I called them for cancellation. After hour of deliberation on why I should not cancel my service, the fellow finally agreed to cancel the service but said I need to reply the email he will send with confirmation that I want to cancel. And after a month I started getting collection calls from them about an overdue bill. Those people really talk in threatening voice. The lady said you need to pay your bill since your service is still active and I should talk to customer service regarding cancellation. I again talked to customer service and they said they did not cancel it because they thought I am moving my service to ADT. Finally she agreed to cancel it but said I will have to pay for another month since for cancellation it is one month notice as per contract. I agreed to pay for another month. I hope they cancel it now.
    Read More
  9. User Score
    0
    September 19th, 2017
    2 people found this review helpful!
    Worst alarm company EVER! We had a contract for 4 years nothing worked for 3.5 of those years literally! Had them come out several times paid MORE money for them to fix their faulty equipment…. just to have it stop working weeks later finally I got tired of paying for them to “fix” it and just paid out my contract… when cancelling the policy after my 4 years they said everything was good. Here recently i received another bill they “forgot” to mention. They wont remove it even though i was told i didnt owe anything after i cancelled. SHOCKER! DO NOT USE THIS COMPANY!!!
    Read More
  10. User Score
    0
    September 17th, 2017
    0 people found this review helpful!
    It is Sept 16 and this issue has been unresolved since June 29. I have spoken to more than 12 protection one staff and been promised calls back, service dates, etc TO NO AVAIL. nothing has been fixed and they are also billing the previous property owners – who have ALSO spent hours on the phone with different people with this company.
    Because protection one has not fixed my issue I have been unable to move into my new home, and thus have been unable to put my old house up for sale, and I am losing thousands of dollars.
    my only option is going to be to try to get a brand new system installed from another company, thus paying TWICE for the same item.
    They lie repeatedly – I have been told multiple times that someone will call me back, for example, and they never do.
    They do not care about me or my family. They do not care about our safety or health.
    Read More
  11. User Score
    2
    September 8th, 2017
    0 people found this review helpful!
    I live in Florida and we are in the wake of hurricane Irma. I called to have my payment deferred because all funds are needed to prepare for this storm. We don’t know what the conditions will be afterwards. I call and talked to Ivan. I explained to him that i live in florida and need to defer my payment due to hurricane Irma. He explained that they are not defer payments until after the hurricane hits. Then i am to call them back. Who’s to say that i will be able to call them back afterwards. We are in a state of emergency. I went on to say if communication is available. He responded that is the plan. This is not the first i have encountered horrible customer service from this company.
    Read More
  12. User Score
    1
    September 6th, 2017 Yakima, WA
    0 people found this review helpful!
    Try to cancel my service year before contract was over i was told i would have to pay the rest of contract to get out of the contract. Wrote an email an year in advance to not renew my services after my contract ended, just today i was just told that letter didn’t count LOL what! I guess you have to email 30 days before your contract is over. Remember 30 days before your contract ends not 60 days not 12 months like I did. Smiles it sucks. After 20+ years with this guys, that’s what I get. Anyway my recommendation don’t sign long term contracts. Good Luck.
    Read More
  13. User Score
    0
    August 27th, 2017 Myrtle Beach, SC
    1 people found this review helpful!
    After telling them to cancel multplie times when my contract ended they kept billing me for 6 additional months. Then I get the run around when I call to keep canceling. Horrible company with horrible customer service
    Read More
  14. User Score
    0
    August 23rd, 2017
    1 people found this review helpful!
    A brand new “customer” with this company. I called them 3 weeks ago on August 8 to set up an account with them and an install of their system in our new home in Houston after the previous owner recommended them. I was given the date of August 23rd for the install. After no call the day before, and still no technician at the house within my allotted time slot, I called the company and was placed on hold. This, I am assuming, so they could scramble and see where they could possibly fit me in. They dropped the ball, never scheduled me and now “due to a shortage of technicians” I was given a date of September 14 for an install. I promptly cancelled my non-installed service with them. I can only imagine a shockingly poor monitoring response time from them if my alarm was ever activated. Don’t bother with this company.
    Read More
  15. User Score
    0
    August 21st, 2017 Fort Worth, TX
    1 people found this review helpful!
    I have been an excellent pay on time customer with Brinks-ASG-Protection-1 for over 7 years. During this time they have called me less than 25 times to check what happened when my alarm went off & never called me in the last 5 years. (I have asked for the phone records) so far no results.

    I decided to cancel my service (front & back door) and they say I owe them $$750.00. My system was not upgraded. I originally paid to start service 7 years ago and was charged 316.00 + 108.00. I was just an old customer they kept stringing along just for a monthly payment.

    I have excellent credit rating. So now it will be sent to a collection agency to ruin my credit. This is a huge company so make sure you know what you are getting and how much you have to pay and how ugly they get. Most company’s will work with you and be nice about it. Not this one, after 7 years of full paid by me service.

    Now when I come home, my new alarm system went off before I could turn it off and they were on control panel asking my name, code etc. To see if I was OK.

    Too bad ASG/P1 didn’t call when my alarm went off. Still waiting for phone reports
    Try the new Yahoo Mail

    Read More
  16. User Score
    0
    August 17th, 2017 Annapolis, MD
    0 people found this review helpful!
    My fire alarm was triggered and we could not shut down the panel. I tried to clear it and the alarm was triggered again. The response I got after calling 6 different phone numbers and service was that someone would be there between 12 and 5 today. By the way, did I mention that my fire alarm was continuing to go off? Apparently it is as much a priority as changing a battery. Literally the worst customer service that I have ever encountered. We had a problem a few months ago where the fire alarm was triggered to the fire station although it did not go off in the store. The fire department shows up and I call Protection One only to be told that I don’t have fire coverage with them. Strange, my bill shows that I have been paying it for two years! It took hours for them to figure out that it was a programming error and they needed to work on it internally. If this comes as any surprise at this point after reading my review…apparently I am not enough of a priority to fix a problem to make my system to make it functional. AWFUL and worth evey bit of the “zero” rating they received.
    Read More
  17. User Score
    1
    August 7th, 2017 Huntington, NY
    0 people found this review helpful!
    Do NOT use Protection One, While they advertise same day service, it can take up to a week to get service. NOT what you need from a protection company
    Read More
  18. User Score
    1
    August 7th, 2017
    0 people found this review helpful!
    The customer service is the worse Ive been with them for 10 years and our building has been sold it took forever for them to close our account out. They were so rude and the customer service is not up to par, they have no idea what they are doing they are BAD DO NOT USE THIS SERVICE
    Read More
  19. User Score
    0
    August 3rd, 2017 Washington, DC
    0 people found this review helpful!
    This company requires you to sign up for a 3 year contract with no ability to cancel during that time. They are expensive compared to all the new security products available on the market today.

    More importantly, the technology they use is extremely outdated, the camera’s don’t catch anything, the touchpads don’t work well, and the motion sensor goes off ALL the time.

    To get good customer service, you have to pay an additional $5 per month.

    Read More
  20. User Score
    0
    August 1st, 2017 Lancaster, PA
    0 people found this review helpful!
    I got the system they said it was the best. for the first 8 months I had nothing but issues with the service. finally I get it working right and then I start getting harassed from them on a past due balance that I have payment agreement on. asked to speak to managers and have to fight to get one. the customer service is far from good its below poor in my book.

    SAVE YOUR MONEY GO WITH SOMEONE ELSE!!

    Read More

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Our Score
7.3
User Score
3.2
Rank this Company

Ratings Breakdown

Price

DIY Monthly Price
$34.99-54.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
203

Number of Reviews

User reviews here on BHSC
246
Our Score
9.0
User Score
8.2
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,057