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#17
Protection1_Logo

Protection 1 Reviews

Similar to: Vivint

Our Score
7.3
User Score
2.9

Compare to #1

Our Score
7.3
User Score
2.9
Rank this Company

Ratings Breakdown

Price

DIY Monthly Price
$34.99-54.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
203

Number of Reviews

User reviews here on BHSC
284

Overall Score

Based on ranking criteria
7.3 /10

Protect America

Compared to industry leader
9.0 /10

This Review is maintained by Chase Sagum

Review Last Updated: November 6, 2018

Most Helpful Reviews

  1. User Score
    0
    Marvin D Baar
    June 12th, 2018 GA
    Stay away from Protection 1. After the high pressure phone sale, they don't honor the terms of their contract regarding cancellation, then will harass you to death! Phone people are pushy, unprofessional, don't do what they say, and don't seem to be able to get anything done. They charged me for "services" NEVER provided, even after having discussed my cancellation, prior to the 14 day period stated in the contract, and have continued to charge me for "services" for a year.... The prior system has been removed, so there is no way possible they can provide services. Now they are threatening me with collections action. STAY AWAY FROM THIS ALARM PROVIDER!!Read More
  2. User Score
    0
    Mike Musso
    March 21st, 2018 
    If service is of concern for you and you are a commercial business in the Atlanta Market avoid this company at all costs. They have mo interest in follow through or communication. After repeated attempts to get reaponse on install issues to multiple levels of management Inclusding their so called Executive Manager of Customer Care (Nicole) I have now reseved to simply make others aware of the oathetic service levels in particular Mark T. and his manager who has yet to return my phone calls. We oen a school and in the current climate you would think that they would approach out business with care and urgency. You will get neither from them. Stay Away!Read More

The Good

  • Multiple Package Options
  • State-of-the-art Technology
  • Customer Service
  • Secure Move
  • Safety Net

Multiple Package Options

Protection 1 offers a variety of packages to their customers: from basic home security which requires a landline phone to state-of-the-art home automation that utilizes a cellular signal that can be controlled from a mobile device. Protection 1 also has a new DIY system for those interested in self-installation. For complete package details see the ‘Equipment Review’ tab above.

State-of-the-art Technology

Protection 1 has been around for 27 years, but they have continued to evolve with modern technology. Their Smart control and video packages are all wireless making for easy, non-intrusive installation. They utilize a cell signal so customers don’t need to worry about an internet connection or having a landline phone. Protection 1 customers can access and view their home’s activities via a smartphone. This enables customers to view live video feed, track the armed status, lock and unlock doors, turn on and off lights, control the temperature of the home, etc.

Customer Service

Protection 1 sets themselves apart with their customer service. There are no automated phone systems, only real customer service representatives and their wait times are incredibly short. They claim to answer the phone within a few rings, which is remarkable compared to the wait times of some other companies. If readily accessible customer service and immediate communication are important to you, Protection 1 is worth contacting.

Secure Move

If a customer decides to move while in the middle of their protection 1 contract, Protection 1 will install a new or existing system to the new home for the customer, and pay $150 of the activation fee. The Secure Move feature really helps to set them apart in the industry, not many other companies in the industry offer a comparable service. For complete details about Secure Move, see the ‘Contract Details’ tab above.

Safety Net

If the customer suffers a loss due to their home being burglarized or damaged due to fire, Protection 1 will pay up to $1,000 of the home insurance deductible. This is a unique feature that not many other companies offer, and we have taken this into consideration when calculating our expert score. For complete details, see the ‘Contract  Details’ tab above.

The Bad

  • Several Additional Fees
  • Long Contract lengths
  • Base Security Model Requires a Landline Phone
Several Additional Fees

Protection 1’s main problem is that they require their customers to pay full-term for contracts even after cancellation. Customers do have 14 days after signing the agreement to cancel the contract, but they will still be charged a $79 re-stocking fee. Also, in their terms and agreements subsection Protection 1 states that additional equipment may need to be purchased, meaning that all of the advertised features may not be accessible without purchasing additional equipment. Their terms and agreements also state that the equipment will remain the property of protection 1, so even after the service contract the equipment belongs to the company. Prices may increase after the first 12 months of service as well.

Long Contract Lengths

Protection 1 has done a good job of keeping their monthly fees at reasonable prices. This is due in part to their 36-month minimum contracts. Keep in mind that if at any point a customer desires to leave the contract, the customer will need to pay off the remainder of the contract.

Base Security Model Requires a Landline Phone

Protection 1’s base security model, “Secure” starts at an affordable rate of $34.99/moth with a 36-month contract. However, the technology used requires the customer to have a landline phone in order to monitor the system. This technology is dated; not many have landline phones anymore and very few will have the desire to use the base system as a result. It also poses a security hazard
as the phone lines can be cut before the alarm is ever tripped.

The Bottom Line

Protection 1 offers packages to meet just about everyone’s needs; from basic home security to complete home automation with state of the art technology. Their prices range from $34.99-$54.99 with a 36-month minimum contract. Protection 1 has customer service representatives that are readily available, with no automated phone systems and very short wait times. If this is important to you, Protection 1 is worth considering. Protection 1 may require some additional fees; additional equipment may need to be purchased in order to perform all advertised features, and prices may increase after the first 12 months of service. Also, if customers desire to cancel their service they must pay off the remainder of the contract balance.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.9
$19.99-$42.99
$0

#2

7.2
$34.99
$99

#3

3.3
29.99-59.95
$99

#17
Protection1_Logo

2.9
$34.99-54.99
$0

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284 Protection 1 Reviews

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  1. User Score
    0
    October 18th, 2018 Wichita, KS
    0 people found this review helpful!
    WAS TOLD THAT I COULD TRANSFER MY ACCOUNT TO A NEW LOCATION AND NOT HAVE TO START OVER ON A NEW CONTRACT. WHEN THE LIARS ARRIVED AT THE NEW LOCATION IN A ADT VAN I QUESTIONED THEM AND WAS TOLD THEY MERGED WITH PROTECTION ONE. I CALLED AND CONFIRMED THEY DID MERGE. THE LYING SCUM DID NOT TRANSFER THE OLD SERVICE ALL THOUGHT THEY DID CLOSE THE OLD CONTRACT. THEY DID START ME OVER WITH A NEW 3 YEAR CONTRACT. NOW THAT I QUESTIONED THEM ABOUT IT, ONE COMPANY SAYS I HAVE TO CONTACT THE OTHER AND BACK AND FORTH.
    Read More
  2. User Score
    1
    September 18th, 2018 Virginia Beach, VA
    0 people found this review helpful!
    This company is UNETHICAL and I would not recommend. We signed a contract with a different security company on 4/27/2002 and it has been bought and sold at least 3 times never bothering to contact us to renew contract with their new name. Fast forward 22 years and they stick it to you when you try to upgrade. Changed companies and now they are trying to hold me to this bogus contract.
    Read More
  3. User Score
    0
    August 24th, 2018 Houston, TX
    0 people found this review helpful!
    worse service ever. Takes 5 min to sign a contract.. takes forever to terminate… got transferred from one number to another (800, 877, 281, family account, , put you on hold.. I have spent 3 hrs on the phone this AM – still account not cancelled. No starts! Awful service!
    Read More
  4. User Score
    0
    August 22nd, 2018 Las Vegas, NV
    0 people found this review helpful!
    Protection One /ADT is way over priced. When I cancelled my service they charged me for an additional month because I had to give 30 days notice. Really??? I’m not quitting a job. Plus when I had them come check a sensor they charged me $35 for a battery when they said there would be no charge. I asked them to remove the charge and they refused, so I cancelled. I’m now with a much cheaper service.
    Read More
  5. User Score
    0
    August 9th, 2018 Houston, TX
    0 people found this review helpful!
    I got sick – my medicals bills sky high, I canseled a few services with no problem.
    When I called Protection1 they gave me a hot time, i’m a costumer for 15 years but i was told I have to pay for 3 years $700 for nothing plus they tried to scare and black mail me.
    NEVER EVER get contract with this company
    Read More
  6. User Score
    0
    August 7th, 2018
    1 people found this review helpful!
    I hope you will never need any assistance. A service call is $100 per hour.
    Read More
  7. User Score
    0
    July 13th, 2018
    2 people found this review helpful!
    DO NOT GET PROTECTION 1!!!
    When I signed up for Protection 1 I was told I needed to pay about $650 to get my service started. With charging $50 a month I was basically paying for a full year in advance. A little before a year comes up I call to cancel my service so I won’t be charged the following month and I am told that I need to pay a $750 cancelation fee. What is the point in cancelling when they are still gonna charge you for service basically? I was told I am under a contract for another 2 years. If I was told when I signed up that I would be charged a cancelation fee of about every month that I was supposed to have service, I would have not went with Protection 1. For the price I’m paying and the equipment I got, it is not worth it. You are better off going to Walmart to get some window sensors for way less money and you’re not under a contract. Just be aware if you sign up for Protection 1 and go past being with them for 14 days, however long your contract is you are obligated to pay it and there is no way out of it.
    Read More
  8. User Score
    0
    June 28th, 2018
    2 people found this review helpful!
    From the first second i got this package it has been a nightmare. Cameras don’t connect to wifi even after purchasing a wifi extender. Spent over 3 hrs on a ladder for the rep only to say 9 million times to press the button. They have no idea what they are doing. Package is horrible and its being returned. Not even 4 full days out of the box and it’s gone. Not only that but now they are saying it’s gonna take 30 days to repay me my money.. Trash company, trash reps, trash product…
    Read More
  9. User Score
    0
    June 19th, 2018 Buffalo, NY
    3 people found this review helpful!
    Don’t wast your money on this system
    Read More
  10. User Score
    0
    June 12th, 2018 GA
    2 people found this review helpful!
    Stay away from Protection 1. After the high pressure phone sale, they don’t honor the terms of their contract regarding cancellation, then will harass you to death! Phone people are pushy, unprofessional, don’t do what they say, and don’t seem to be able to get anything done. They charged me for “services” NEVER provided, even after having discussed my cancellation, prior to the 14 day period stated in the contract, and have continued to charge me for “services” for a year…. The prior system has been removed, so there is no way possible they can provide services. Now they are threatening me with collections action.

    STAY AWAY FROM THIS ALARM PROVIDER!!

    Read More
  11. User Score
    0
    June 8th, 2018
    3 people found this review helpful!
    I am a Realtor & the protection one system was already in the home my buyer bought & he has not activated it & definitely won’t after speaking to a customer service technical support guy.. This system is making all kinds of beeps. When you look at the control panel it says 5 things are wrong. He just want to disconnect the system and Customer Service says to bad without an account we can’t help you.
    Read More
  12. User Score
    1
    May 23rd, 2018 Wilmington, NC
    3 people found this review helpful!
    I am disappointed in the blatant lies that these representatives tell to either get you locked in the contract or get you off of the phone. Yes, I speak to some good reps, but the initial guy I spoke to lied about aspects of the package for the contract I settled on. He told me I was getting live video footage included in the package and then once the contract was signed, I was told that the image sensor listed on the list of equipment that I was told was the live feed turned out to be a literal CAMERA that takes pictures if someone breaks in. What a load of crap! Fast forward some time and I end up moving and I call in asking if I needed to take the sensors with me and I was told no. That they would just send me the amount of sensors I needed. Then after calling trying to figure out where my sensors are after informing them of the move, I receive no sensors I am now told that my balance has to be zeroed out before they will send out any equipment. I pay the balance and now they’re telling me I have to buy new sensors. $225 for 5 sensors or pay half of that due to the “miscommunication”. I had every opportunity to take the old sensors with me and I would have if that rep wouldn’t have LIED and said I would not need to take them. Why does that fall onto the customer because your employees either need new training or they need to be replaced period if they’re misinforming customers! So now I am legit paying for NO SERVICE because I refuse to pay for something I initially was told was FREE of charge. The supervisor tried to extend my contract 11 months to “make up for the amount of money they are covering for the needed 5 sensors” or I would have to settle for paying out right myself for the sensors. REALLY? So because you guys screwed up you want to elongate MY contract??? I believe I will be buying out the contract. Beware of this crappy company!!
    Read More
  13. User Score
    1
    May 8th, 2018
    5 people found this review helpful!
    If you are looking for a good provider of protection, this would be the way to go prior to the buy out from ADT. Billing has gone up. Communication has gone down. No one explained there is a fee to move your service once you move, let alone why I have to sign an extended protection contract. All I am being told is that it covers the equipment…sorry, you get bulk pricing, there is no way the items put in place will take 3 additional years to pay off. Auto draft is crap… it never notifies you of when your bill is due and god forbid it does not go through at billing time, they automatically take you off of monthly billing, and don’t expect a call or bill for several months and by the time they finally contact you, the bill is so freaking high to pay off. This company is just like doctor’s offices… they don’t have to answer to you, you just need to pay the bill as this hits your credit report lowering your score for missed payments.
    Read More
  14. User Score
    0
    May 2nd, 2018 Tucson, AZ
    4 people found this review helpful!
    Beware of the contract, sales staff will lie to you about it. Company has very little love for customers.
    Read More
  15. User Score
    0
    April 30th, 2018 Brooklyn, NY
    3 people found this review helpful!
    False advertisement forced me in to a contract without my knowledge and when I found out about it and start to argue the only reason i signed up with this company is because they advertised no contract they just hanged up the phone on me
    Read More
  16. User Score
    0
    April 19th, 2018
    3 people found this review helpful!
    The main battery keeps going out even though it’s supposed to last 5 years or more. This is 2nd time this has happened in the past year.
    We’re not happy at all, and haven’t been ever since we got it. Our camera stopped working again too.

    Thanks for reading.

    Read More
  17. User Score
    0
    April 17th, 2018 Encino, CA
    6 people found this review helpful!
    Watch when you move!! Our business had to move to another suite on the same floor & building after using Prot1 for 7 years. Initial request indicated no problem – mayby a slight relocation charge. Then, a sales manager got involved and tried to FORCE signing of a new 3 year contract. Now Prot1 is harassing us with collection and bad credit threats.
    Read More
  18. User Score
    4
    April 15th, 2018
    6 people found this review helpful!
    Converted from landline to a cell line. Got charged $10.00 extra and reset my agreement to 5 years. Company said I have an old panel but refused to upgrade to a newer model. Lack of customer service and snotty attitude will be the reason I do not renew the contract.
    Read More
  19. User Score
    1
    April 9th, 2018
    7 people found this review helpful!
    I somehow have got a 5 year contract which has been electronically signed. I have tried to get of them for years and they tell me I can’t because of the contract. I have not signed it. I believe they manipulate it when it is time to renew. I am selling my house and they told me I owe $700 for breaking a contract I never signed. They lie.
    Read More
  20. User Score
    0
    April 4th, 2018
    7 people found this review helpful!
    The whole service from customer service, billing to customer satisfaction is horrible.
    Read More

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Our Score
7.3
User Score
2.9
Rank this Company

Ratings Breakdown

Price

DIY Monthly Price
$34.99-54.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
203

Number of Reviews

User reviews here on BHSC
284

Overall Score

Based on ranking criteria
7.3 /10

Protect America

Compared to industry leader
9.0 /10
Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,261

Overall Score

Based on ranking criteria
9.0 /10