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#17
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Protection 1

Similar to: Vivint

Our Score
7.3
User Score
3.1

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Our Score
7.3
User Score
3.1
Rank this Company

Ratings Breakdown

Price

DIY Monthly Price
$34.99-54.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
203

Number of Reviews

User reviews here on BHSC
258

This Review is maintained by Chase Sagum

Review Last Updated: February 8, 2018

Protection 1 was founded in 1988 and has grown quickly to become one of the nations largest home-security providers. They have stayed up to date with the latest in home security and home automation technology which is non-invasive and easy to use from a mobile device. Protection 1 really prides themselves on their customer service, with no automated telephone systems and guaranteed same day service, setting them apart in the industry.

The Good

  • Multiple Package Options
  • State-of-the-art Technology
  • Customer Service
  • Secure Move
  • Safety Net

Multiple Package Options

Protection 1 offers a variety of packages to their customers: from basic home security which requires a landline phone to state-of-the-art home automation that utilizes a cellular signal that can be controlled from a mobile device. Protection 1 also has a new DIY system for those interested in self-installation. For complete package details see the ‘Equipment Review’ tab above.

State-of-the-art Technology

Protection 1 has been around for 27 years, but they have continued to evolve with modern technology. Their Smart control and video packages are all wireless making for easy, non-intrusive installation. They utilize a cell signal so customers don’t need to worry about an internet connection or having a landline phone. Protection 1 customers can access and view their home’s activities via a smartphone. This enables customers to view live video feed, track the armed status, lock and unlock doors, turn on and off lights, control the temperature of the home, etc.

Customer Service

Protection 1 sets themselves apart with their customer service. There are no automated phone systems, only real customer service representatives and their wait times are incredibly short. They claim to answer the phone within a few rings, which is remarkable compared to the wait times of some other companies. If readily accessible customer service and immediate communication are important to you, Protection 1 is worth contacting.

Secure Move

If a customer decides to move while in the middle of their protection 1 contract, Protection 1 will install a new or existing system to the new home for the customer, and pay $150 of the activation fee. The Secure Move feature really helps to set them apart in the industry, not many other companies in the industry offer a comparable service. For complete details about Secure Move, see the ‘Contract Details’ tab above.

Safety Net

If the customer suffers a loss due to their home being burglarized or damaged due to fire, Protection 1 will pay up to $1,000 of the home insurance deductible. This is a unique feature that not many other companies offer, and we have taken this into consideration when calculating our expert score. For complete details, see the ‘Contract  Details’ tab above.

The Bad

  • Several Additional Fees
  • Long Contract lengths
  • Base Security Model Requires a Landline Phone
Several Additional Fees

Protection 1’s main problem is that they require their customers to pay full-term for contracts even after cancellation. Customers do have 14 days after signing the agreement to cancel the contract, but they will still be charged a $79 re-stocking fee. Also, in their terms and agreements subsection Protection 1 states that additional equipment may need to be purchased, meaning that all of the advertised features may not be accessible without purchasing additional equipment. Their terms and agreements also state that the equipment will remain the property of protection 1, so even after the service contract the equipment belongs to the company. Prices may increase after the first 12 months of service as well.

Long Contract Lengths

Protection 1 has done a good job of keeping their monthly fees at reasonable prices. This is due in part to their 36-month minimum contracts. Keep in mind that if at any point a customer desires to leave the contract, the customer will need to pay off the remainder of the contract.

Base Security Model Requires a Landline Phone

Protection 1’s base security model, “Secure” starts at an affordable rate of $34.99/moth with a 36-month contract. However, the technology used requires the customer to have a landline phone in order to monitor the system. This technology is dated; not many have landline phones anymore and very few will have the desire to use the base system as a result. It also poses a security hazard
as the phone lines can be cut before the alarm is ever tripped.

The Bottom Line

Protection 1 offers packages to meet just about everyone’s needs; from basic home security to complete home automation with state of the art technology. Their prices range from $34.99-$54.99 with a 36-month minimum contract. Protection 1 has customer service representatives that are readily available, with no automated phone systems and very short wait times. If this is important to you, Protection 1 is worth considering. Protection 1 may require some additional fees; additional equipment may need to be purchased in order to perform all advertised features, and prices may increase after the first 12 months of service. Also, if customers desire to cancel their service they must pay off the remainder of the contract balance.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.1
$19.99-$42.99
$0

#2

9.9
$15 - $45
Undisclosed

#3

5.6
$34.95-49.95
$99

#17
Protection1_Logo

3.1
$34.99-54.99
$0

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258 Protection 1 Reviews

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  1. User Score
    0
    February 21st, 2018
    0 people found this review helpful!
    Do you remember when companies used to strive to deliver good customer service? When they treated customers with respect? When they actually provided the service they’re in existence to provide? Someone may want to remind Protection1 about those days, because the concepts elude this crew of misfits.

    It’s difficult to put into words how terrible my experience with Protection1 has been. In hindsight, the experience seems almost surreal.

    In October 2017 my company expanded into another location. The previous tenant had a security system with Protection1, and we agreed to assume the service and equipment.

    In the last week of October, the outgoing occupant and I both provided a fully executed transfer of service form to Protetion1. As I type this review on February 21, 2018, that service is still not working.

    During the past 4 months I have exchanged more than 40 emails with Protection1 and the former occupant of my building, and I have made numerous phone calls. For each of my emails and calls, the former occupant has made one as well. Yet, for some inexplicable reason, the service still doesn’t work.

    Two weeks ago I was advised that service was finally transferred to my company. I tried to set up the online account, but I was told I couldn’t do so without an account number, and the account number couldn’t be issued until Protection1 came out to reprogram the panel (nobody ever offered to come out and do this). An appointment was set for the following week. Later that day my staff and I returned from a company function to find a notice on the door from Protection1. A technician came out 5 days early and without any prior notice.

    Yesterday I received my first piece of mail from Protection1. It was a letter stating that I have a past due balance of $164.85 – for a service we have never been able to use!

    I called Protection1 and was greeted by an agent who was of little help. She transferred me to the local office, where I was greeted by another representative who was condescending, rude, and mocked the fact that I don’t have a password for the system (because it has never been reprogrammed). I asked to speak with a manager, to which he replied, “No. That’s not going to happen.” When I pushed the issue, he promptly disconnected the call.

    After 4 months, dozens of emails and phone calls, and being mocked by the staff at Protection1, I sit and wait for a technician to remove the equipment from my property.

    I will NEVER use Protection1 and I strongly encourage anyone reading this to look elsewhere for your protection and security needs. If you can’t trust these people to handle what should be a simple administrative task, then how could you possibly trust them to secure your assets or your safety?

    Read More
  2. User Score
    0
    February 21st, 2018
    0 people found this review helpful!
    They will trick you into signing a 3 year contract and if you want to cancel they charge you most of what you owe for the remainder of the contract .
    Read More
  3. User Score
    10
    February 20th, 2018 Moreno Valley, CA
    0 people found this review helpful!
    Had Prot1 for more than 25 years. Upgraded several times, most at no cost. Added 4 wifi high quality camera, at my request and cost. System works GREAT. Service SUPER. Always friendly and helpful. Response to alarms very quick. Calls me before sending to police. (dog sets off alarm if I forget to put dog out). Overall great company and equipment and service!
    Read More
  4. User Score
    0
    January 26th, 2018
    0 people found this review helpful!
    HUGE RIPOFF!! My bills keep increasing for Basic service. Can get coverage for less the half of what they charge! Will be changing carrier IMMEDIATELY!!
    Read More
  5. User Score
    0
    January 17th, 2018 Las Vegas, NV
    0 people found this review helpful!
    Worse customer service. Way to try to keep your customers happy by understanding their needs. Not willing to work with me on my contract. Want a crazy amount of money to cancel service that i’m not even using. Just bad customer service when you wont work with your customers.
    Read More
  6. User Score
    0
    January 11th, 2018 San Jose, CA
    1 people found this review helpful!
    SHOULD HAVE READ REVIEWS FIRST! Worst customer service ever. I’m a BRAND NEW customer with faulty equipment. You have to pay the gas charge for technicians to come to your house to fix their equipment that does not work. I have only been a customer for 1 year and needed several technicians to come out and fix. The main unit beeps non stop throughout the night keeping us awake. Customer Service and Account Management just tell you your other option is to cancel your contract (pay in full several hundreds of dollars) A LOT of hidden fees. DO NOT get into a contract with these guys. You will regret it!
    Read More
  7. User Score
    0
    January 4th, 2018
    3 people found this review helpful!
    Crazy contracts, subpar do it yourself equipment that you could get from any hardware store, inept customer service and billing department! They are supposed to take money out monthly sometimes will go two or three months before it comes out of my account and before you know it a huge lump sum comes out of your account! Finally got fed up with it tried to cancel and found out that it would cost a small fortune to buy this garbage equipment! A pathetic security company! Do yourself a favor and stay away! You’re better off going with a local mom-and-pop shop than one of these giant companies who only care about selling equipment and long contracts!
    Read More
  8. User Score
    3
    December 26th, 2017 Bristol, PA
    1 people found this review helpful!
    I can not emphasize enough how their customer service promises a resolution and it never comes to pass. I have had a business relationship with the company Protection 1 bought out a few years ago and it has been problems since then. SimpliSafe is the company we use now and we are very content with SimpliSafe customer service.
    Read More
  9. User Score
    1
    December 14th, 2017 Cedar Park, TX
    0 people found this review helpful!
    I have been a customer of Protection 1 for about 3 1/2 years. During that time I have had numerous issues with the components not working. They want to charge a $25 fee to come fix their substandard equipment. My husband and I have called several times to verify the length of our contract and were both told 36 months. Today, when my husband called to terminate the service, he was told that we have a 5 year contract. We never agreed to that or even knew about it. The customer service representative said he would have to pay a $700 termination fee. Since I only had a 36 month contract, that bill will never be paid. Shady company who likes to change the rules in the middle of the game. Do yourself a favor and call Simpisafe. They do the same stuff and cost much less!
    Read More
  10. User Score
    0
    December 14th, 2017
    1 people found this review helpful!
    Absolutely Horrible! The are liers! They just want to sell ther service! The never told me that I will be charged if I cancel my service! I absolutely hate them and never would recommend them to anyone! Don’t waste your money! I talked to their account manager and she didn’t even care! They are zero in customer service!
    Read More
  11. User Score
    1
    December 4th, 2017
    1 people found this review helpful!
    I’m very displeased at how One Protection does not customer know there’s problems with the security system going back to Oct. I was called at work today & told my system was going off, so I went to check on as soon as I could leave work. A policeman had come to check, stating my doors were locked. Upon calling One Protection after work I was told it was THeIR sensor above my front door & that I should PAY THEM to come fix. I feel this is a very corrupt company wanting my monthly payments but they DO NOT take care of the equipment that they install!!!!! Certainly would NOT reccomend their service to anyone! I do not feel protected by this company I pay every month.
    Read More
  12. User Score
    0
    November 25th, 2017
    0 people found this review helpful!
    By far the worst company I have ever felt with. They get in you by promising everything is free then they get you with a 2K bill. Have had 4 out of 6 appointment it’s to install units where no one showed up. Management doesn’t care, customer service doesn’t care. Find another provider. Good luck
    Read More
  13. User Score
    1
    November 13th, 2017
    0 people found this review helpful!
    Customer service is terrible. I have been disputing a charge on my account for weeks now. And not a single customer service rep can tell me why I am being charged. They’ve finally settled on the fact that I had to change the spelling of my name on my contract. So that’s my fault???? Their call times are terrible as well. We use this service at my place of work and their call times after an alarm are the worst. Can’t wait until my contract is up with this company.
    Read More
  14. User Score
    1
    October 23rd, 2017 Killeen, TX
    1 people found this review helpful!
    Due to circumstances out of my control I had to cancel one year early and being charged a insanely amount of cancelation fees. Contract was 3 yrs. For 1 yr fee is 500 dollars with a 75 dollar restocking fee.
    Read More
  15. User Score
    0
    October 17th, 2017 Lake Saint Louis, MO
    1 people found this review helpful!
    No integrity. When trying to cancel services we were told different stories by different people. We keep getting charged even though we are cancelled and upon calling again we are getting told yet another story by another person.

    Do no use this company.

    Read More
  16. User Score
    0
    October 9th, 2017 Irvine, CA
    2 people found this review helpful!
    Gott to be the worst company to do business with. After over 2 months of painful struggles just to get our new system to work, we are yanking it out.
    Read More
  17. User Score
    0
    October 2nd, 2017 Dayton, OH
    1 people found this review helpful!
    I have had terrible issues from day one! From multiple workers who were unable to install equipment, to the company not billing properly, to poor customer service at every turn. Whatever you do, DO NOT USE THIS COMPANY!
    Read More
  18. User Score
    1
    September 26th, 2017
    0 people found this review helpful!
    After scheduling an appointment between eight and 12 on Monday for a Tuesday service date I was told that a technician would contact me 45 minutes before coming out. however it is now 1205 on the same day of the service that supposed to been done and still no tech has called. the customer service reps were lacking. told me there was nothing they could do on their end and I’m still waiting for the service tech. if you have any problems with your system….don’t call them
    Read More
  19. User Score
    0
    September 20th, 2017 Powell, TN
    4 people found this review helpful!
    OMG before you try to cancel your policy be sure to have a copy of your original contract in your hand. After going back and forth with them about being charged $750 to cancel, I asked him to read to me the clause on the contract where I owed the full remaining amount. Now on my contract it says[ upon event of default they may] “…declare the balance of 40% of the remaining contract due if canceled. He read “…declare the remaining contract due if canceled..” I stopped him and said how can our copies have different words? Once he realized I actually had the contract in front of him, and that I can read, he claimed to have read it with the “40%…” words in it- a blatant lie. Then, they’ve been telling me I had 27 months left on my five year contract. I counted and found the number should be 17 months, thus the “$750.00 cancellation deal” they were giving me was actually $200 more than the full amount on the remaining contract was. When I called him on this lie, he put me on hold, then came back and said he just found out I was past the terms of my contract and owed nothing. Which also isn’t true but I can’t argue with owing nothing. Point is READ YOUR CONTRACT and check everything they say!
    Read More
  20. User Score
    0
    September 19th, 2017
    2 people found this review helpful!
    I have never seen a more hassle for cancellation than this company. After my contract was over I called them for cancellation. After hour of deliberation on why I should not cancel my service, the fellow finally agreed to cancel the service but said I need to reply the email he will send with confirmation that I want to cancel. And after a month I started getting collection calls from them about an overdue bill. Those people really talk in threatening voice. The lady said you need to pay your bill since your service is still active and I should talk to customer service regarding cancellation. I again talked to customer service and they said they did not cancel it because they thought I am moving my service to ADT. Finally she agreed to cancel it but said I will have to pay for another month since for cancellation it is one month notice as per contract. I agreed to pay for another month. I hope they cancel it now.
    Read More

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Our Score
7.3
User Score
3.1
Rank this Company

Ratings Breakdown

Price

DIY Monthly Price
$34.99-54.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
203

Number of Reviews

User reviews here on BHSC
258
Our Score
9.0
User Score
8.1
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,089