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#14
Protection1_Logo

Protection 1

Rated 2.8/10 By Consumers

Our Score
7.2
User Score
2.7
Our Score
7.2
User Score
2.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$34.99-54.99

Install & Equipment Fee

$0

Contract Length

36

Cancellation Policy

Pay Balance

System Relocation Fee

Fees May Apply

Index

203

Number of Reviews

295

This Review is maintained by Chase Sagum

Review Last Updated: May 22, 2019

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.8
$19.99-42.99
$0

#2

7.0
$34.99-49.99
$99

#3

4.7
$29.99-45.99
$99

#14
Protection1_Logo

2.7
$34.99-54.99
$0

The Good

  • Multiple Package Options
  • State-of-the-art Technology
  • Customer Service
  • Secure Move
  • Safety Net

Multiple Package Options

Protection 1 offers a variety of packages to their customers: from basic home security which requires a landline phone to state-of-the-art home automation that utilizes a cellular signal that can be controlled from a mobile device. Protection 1 also has a new DIY system for those interested in self-installation. For complete package details see the ‘Equipment Review’ tab above.

State-of-the-art Technology

Protection 1 has been around for 27 years, but they have continued to evolve with modern technology. Their Smart control and video packages are all wireless making for easy, non-intrusive installation. They utilize a cell signal so customers don’t need to worry about an internet connection or having a landline phone. Protection 1 customers can access and view their home’s activities via a smartphone. This enables customers to view live video feed, track the armed status, lock and unlock doors, turn on and off lights, control the temperature of the home, etc.

Customer Service

Protection 1 sets themselves apart with their customer service. There are no automated phone systems, only real customer service representatives and their wait times are incredibly short. They claim to answer the phone within a few rings, which is remarkable compared to the wait times of some other companies. If readily accessible customer service and immediate communication are important to you, Protection 1 is worth contacting.

Secure Move

If a customer decides to move while in the middle of their protection 1 contract, Protection 1 will install a new or existing system to the new home for the customer, and pay $150 of the activation fee. The Secure Move feature really helps to set them apart in the industry, not many other companies in the industry offer a comparable service. For complete details about Secure Move, see the ‘Contract Details’ tab above.

Safety Net

If the customer suffers a loss due to their home being burglarized or damaged due to fire, Protection 1 will pay up to $1,000 of the home insurance deductible. This is a unique feature that not many other companies offer, and we have taken this into consideration when calculating our expert score. For complete details, see the ‘Contract  Details’ tab above.

The Bad

  • Several Additional Fees
  • Long Contract lengths
  • Base Security Model Requires a Landline Phone
Several Additional Fees

Protection 1’s main problem is that they require their customers to pay full-term for contracts even after cancellation. Customers do have 14 days after signing the agreement to cancel the contract, but they will still be charged a $79 re-stocking fee. Also, in their terms and agreements subsection Protection 1 states that additional equipment may need to be purchased, meaning that all of the advertised features may not be accessible without purchasing additional equipment. Their terms and agreements also state that the equipment will remain the property of protection 1, so even after the service contract the equipment belongs to the company. Prices may increase after the first 12 months of service as well.

Long Contract Lengths

Protection 1 has done a good job of keeping their monthly fees at reasonable prices. This is due in part to their 36-month minimum contracts. Keep in mind that if at any point a customer desires to leave the contract, the customer will need to pay off the remainder of the contract.

Base Security Model Requires a Landline Phone

Protection 1’s base security model, “Secure” starts at an affordable rate of $34.99/moth with a 36-month contract. However, the technology used requires the customer to have a landline phone in order to monitor the system. This technology is dated; not many have landline phones anymore and very few will have the desire to use the base system as a result. It also poses a security hazard
as the phone lines can be cut before the alarm is ever tripped.

See Top-Rated Home Security Companies

The Bottom Line

Protection 1 offers packages to meet just about everyone’s needs; from basic home security to complete home automation with state of the art technology. Their prices range from $34.99-$54.99 with a 36-month minimum contract. Protection 1 has customer service representatives that are readily available, with no automated phone systems and very short wait times. If this is important to you, Protection 1 is worth considering. Protection 1 may require some additional fees; additional equipment may need to be purchased in order to perform all advertised features, and prices may increase after the first 12 months of service. Also, if customers desire to cancel their service they must pay off the remainder of the contract balance.

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295 Protection 1 Reviews

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  1. User Score
    1
    September 6th, 2017 Yakima, WA
    1 people found this review helpful!
    Try to cancel my service year before contract was over i was told i would have to pay the rest of contract to get out of the contract. Wrote an email an year in advance to not renew my services after my contract ended, just today i was just told that letter didn’t count LOL what! I guess you have to email 30 days before your contract is over. Remember 30 days before your contract ends not 60 days not 12 months like I did. Smiles it sucks. After 20+ years with this guys, that’s what I get. Anyway my recommendation don’t sign long term contracts. Good Luck.
    Read More
  2. User Score
    0
    August 27th, 2017 Myrtle Beach, SC
    1 people found this review helpful!
    After telling them to cancel multplie times when my contract ended they kept billing me for 6 additional months. Then I get the run around when I call to keep canceling. Horrible company with horrible customer service
    Read More
  3. User Score
    0
    August 23rd, 2017
    2 people found this review helpful!
    A brand new “customer” with this company. I called them 3 weeks ago on August 8 to set up an account with them and an install of their system in our new home in Houston after the previous owner recommended them. I was given the date of August 23rd for the install. After no call the day before, and still no technician at the house within my allotted time slot, I called the company and was placed on hold. This, I am assuming, so they could scramble and see where they could possibly fit me in. They dropped the ball, never scheduled me and now “due to a shortage of technicians” I was given a date of September 14 for an install. I promptly cancelled my non-installed service with them. I can only imagine a shockingly poor monitoring response time from them if my alarm was ever activated. Don’t bother with this company.
    Read More
  4. User Score
    0
    August 21st, 2017 Fort Worth, TX
    1 people found this review helpful!
    I have been an excellent pay on time customer with Brinks-ASG-Protection-1 for over 7 years. During this time they have called me less than 25 times to check what happened when my alarm went off & never called me in the last 5 years. (I have asked for the phone records) so far no results.

    I decided to cancel my service (front & back door) and they say I owe them $$750.00. My system was not upgraded. I originally paid to start service 7 years ago and was charged 316.00 + 108.00. I was just an old customer they kept stringing along just for a monthly payment.

    I have excellent credit rating. So now it will be sent to a collection agency to ruin my credit. This is a huge company so make sure you know what you are getting and how much you have to pay and how ugly they get. Most company’s will work with you and be nice about it. Not this one, after 7 years of full paid by me service.

    Now when I come home, my new alarm system went off before I could turn it off and they were on control panel asking my name, code etc. To see if I was OK.

    Too bad ASG/P1 didn’t call when my alarm went off. Still waiting for phone reports
    Try the new Yahoo Mail

    Read More
  5. User Score
    0
    August 17th, 2017 Annapolis, MD
    1 people found this review helpful!
    My fire alarm was triggered and we could not shut down the panel. I tried to clear it and the alarm was triggered again. The response I got after calling 6 different phone numbers and service was that someone would be there between 12 and 5 today. By the way, did I mention that my fire alarm was continuing to go off? Apparently it is as much a priority as changing a battery. Literally the worst customer service that I have ever encountered. We had a problem a few months ago where the fire alarm was triggered to the fire station although it did not go off in the store. The fire department shows up and I call Protection One only to be told that I don’t have fire coverage with them. Strange, my bill shows that I have been paying it for two years! It took hours for them to figure out that it was a programming error and they needed to work on it internally. If this comes as any surprise at this point after reading my review…apparently I am not enough of a priority to fix a problem to make my system to make it functional. AWFUL and worth evey bit of the “zero” rating they received.
    Read More
  6. User Score
    1
    August 7th, 2017 Huntington, NY
    0 people found this review helpful!
    Do NOT use Protection One, While they advertise same day service, it can take up to a week to get service. NOT what you need from a protection company
    Read More
  7. User Score
    1
    August 7th, 2017
    0 people found this review helpful!
    The customer service is the worse Ive been with them for 10 years and our building has been sold it took forever for them to close our account out. They were so rude and the customer service is not up to par, they have no idea what they are doing they are BAD DO NOT USE THIS SERVICE
    Read More
  8. User Score
    0
    August 3rd, 2017 Washington, DC
    0 people found this review helpful!
    This company requires you to sign up for a 3 year contract with no ability to cancel during that time. They are expensive compared to all the new security products available on the market today.

    More importantly, the technology they use is extremely outdated, the camera’s don’t catch anything, the touchpads don’t work well, and the motion sensor goes off ALL the time.

    To get good customer service, you have to pay an additional $5 per month.

    Read More
  9. User Score
    0
    August 1st, 2017 Lancaster, PA
    0 people found this review helpful!
    I got the system they said it was the best. for the first 8 months I had nothing but issues with the service. finally I get it working right and then I start getting harassed from them on a past due balance that I have payment agreement on. asked to speak to managers and have to fight to get one. the customer service is far from good its below poor in my book.

    SAVE YOUR MONEY GO WITH SOMEONE ELSE!!

    Read More
  10. User Score
    3
    July 30th, 2017 Huntington, NY
    1 people found this review helpful!
    Service issue – We have a two sensors down including the fairly expensive font door bell camera and smoke detector. We have to wait 4 days for a technician to address the issue. Shop around and get service commitments/performance guarantee in writing.
    Read More
  11. User Score
    0
    July 28th, 2017 Bellevue, WA
    1 people found this review helpful!
    After six long years we are canceling with Protection One. Their equipment set up was wrong from the beginning. The biggest problem with this company is the employees all contradict one another and do not concentrate on problem resolution. It is all a blame game between the home office customer service people who are quite pleasant despite the fact that they no little to nothing, the Field Technicians who are generally inept and try selling you more things including contract extensions vs. solve problems. Moreover, they are evasive, do not return phone calls and certainly don’t solve don’t solve problems.
    Read More
  12. User Score
    0
    July 20th, 2017 Raleigh, NC
    1 people found this review helpful!
    We were previously with ASG but Protection1 took over and things went downhill. The Customer Service is AWFUL -they do NOT care about the customer. The reps are rude, short and REFUSE to work with long term customers (over 5 years) and as the rep said – we only acquired your contract making me feel like I was less of a customer because I was not originally their client. WOW. Cannot believe they would rather fight and argue over a small amount and create a NEGATIVE Experience (refusing to negotiate). It is funny how they spend thousands of dollars in advertisement to get new customer but refuse negotiate and work with current customers and treating them with respect. BEWARE – DO NOT recommend going with this company.
    Read More
  13. User Score
    2
    July 13th, 2017 Phoenix, AZ
    2 people found this review helpful!
    Customer service is a joke. Tons of free sensors when you sign up but if you ever need more, they are ridiculously expensive. No one can give you answers when you call in. Horrible company. Will be finding another company when my agreement is up.
    Read More
  14. User Score
    0
    June 30th, 2017 Gaithersburg, MD
    3 people found this review helpful!
    I originally signed up, the guy told me there was no contract and I can cancel anytime. I now find out I have to pay $750 to cancel. I didn’t even know that I had a 5 YEAR contract! What a joke!
    Read More
  15. User Score
    0
    June 30th, 2017 Nashville, TN
    2 people found this review helpful!
    Have been billing wrong department in Davidson Co Metro Goverment for years, can’t seem to get it right. Called because we are having low battery issues, 1st person that came out did nothing (said there was nothing wrong) 2nd person said something was wrong with the new batteries that we just put in so he changed them. Called again today and someone should be out so lets see what happens.
    Read More
  16. User Score
    0
    June 28th, 2017 San Bernardino, CA
    2 people found this review helpful!
    Had a false alarm yesterday, Protection 1 called and I have to go back home to check on it. I called customer service to come and check my alarm system and they gave me a confirmation for a technician to come and check the alarm system between the hours of 1-5. Nobody showed up, so I called customer service and they said the technician is running late and if I still want the service then I have to wait till 730 PM. Well who would like to have a technician at their house after 7PM?
    I’ve been with Protection 1 for a long time, I think its time to have a change. Dissatisfied customer.
    Read More
  17. User Score
    0
    June 22nd, 2017
    3 people found this review helpful!
    This stuff is absolutely worthless and cost far too much! Cannot cancel for 5 years or you waste most of a thousand dollars on nothing!! I had ADT on an ongoing monthly basis and was happy with it, but this guy came and knocked on the door with this fantastic offer and sales pitch and I bit!! Take my word for it is expensive after the installation, free install or whatever!! When I can without a penalty, I am going back to ADT in a heart beat!! Can’t wait to get a real security system that is trustworthy and easy to operate!! This protection one is not!!
    Read More
  18. User Score
    1
    June 21st, 2017
    1 people found this review helpful!
    We have an issue with our security system with nothing showing up on our cameras. The earliest they could schedule us was 4 days out which was today from 8-12. We tried calling to find out where we were on the schedule and they did not know. At 12:30 PM, my husband called back and was told that the tech had 2 big fire alarm jobs they were working on and they would call between the two jobs. It is after 3 and no call so we called the scheduling number again and they have no clue when the tech will be free. We have to leave at 5. Meanwhile we were tied up the entire day. We rescheduled for Friday and said we want the 8:00 AM app. but we can’t be assured we will get that on Friday even though they could not get here today. They offered to credit 1/2 month of service but that is not enough in my book. This company needs to have emergency techs for these unexpected big jobs and not overbook their techs daily schedule. The techs probably get an earful when it is Protection One’s corporate policy that is the issue. They also should be able to call the day before or the day of the appointment to give you a better idea of when they will arrive as other service people do. This is totally unacceptable service and we shall see how things go Friday. If they are not here in the time range Friday, we will cancel our service when the contract runs out next year. We noticed when they sell you the system, they are on time. Not Good!
    Read More
  19. User Score
    0
    June 20th, 2017
    2 people found this review helpful!
    Moving to a new house. P1 promises us that there is no fee to have new equipment put in. P1 also promises us we don’t have to renew our contract. Both were false. We suddenly have to pay to have equipment moved, and we are required to renew our contract. So, now I cancel and learn there is no pro-rated ETF. I have to pay the full price of the contract! This is why they try to lock you into absurdly long contracts: they get the money even when they provide zero value!

    Stay far away from P1. Not worth the money. Service isn’t very good. If it was, they wouldn’t feel the need to trap you in a half-decade contract.

    Read More
  20. User Score
    0
    June 14th, 2017 Minneapolis, MN
    2 people found this review helpful!
    Doesn’t work! I had to break into my own house, forgot my keys, and walked up and down the hallway, in full view of the motion detector, without setting it off. And yes, the alarm was activated.
    Read More

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Our Score
7.2
User Score
2.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$34.99-54.99

Install & Equipment Fee

$0

Contract Length

36

Cancellation Policy

Pay Balance

System Relocation Fee

Fees May Apply

Index

203

Number of Reviews

295
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,368