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#74
RichmondAlarm-Logo

Richmond Alarm Company

Similar to: Frontpoint Security

Our Score
4.2
User Score
7.8
Our Score
4.2
User Score
7.8
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$44.95

Install & Equipment Fee

$299

Contract Length

Undisclosed

Cancellation Policy

Undisclosed

System Relocation Fee

Undisclosed

Number of Reviews

5

This Review is maintained by Chase Sagum

Review Last Updated: July 17, 2019

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.1
$34.99-49.99
$69+

#3

5.1
$34.95-59.99
$199-499

#74
RichmondAlarm-Logo

7.8
$44.95
$299

Pros

As the oldest and largest locally owned provider of electronic security services in Virginia, Richmond Alarm Co. designs, installs, monitors, and services a complete line of comprehensive security systems. They also own and operate their own central monitoring system which allows them to provide quick response times to their customers without using a third-party company. As far as their technical support, Richmond technicians are available 24/hrs a day, 7 days a week.  Any problems with equipment or services can be reported and discussed on their website which allows you to talk with an online tech if you prefer.

Cons

One downside going with a Richmond security system is their warranty policy. Like many other companies, they only offer a one-year parts and labor warranty, which is the government minimum.  This leaves customers’ equipment uncovered for several years of the contract. Another slight issue is the fact that they require such a high upfront payment.  Many other companies in the area either give the system to you for zero down or $299 upfront.

Our Recommendation

Richmond Alarm Company is a well established; family owned company and is the largest home security provider in Virginia. If you live in the region and don’t want to go with a national chain then this company is a good way to go.


About Richmond Alarm Company

The basic package that Richmond Alarm Co. offers is called the Security Plus package. This is a cellular-based system that is 100% wireless and uses 2GIG equipment.  For the new customer, the upfront costs are $299 and then $44.95/month for 36 months.  This system comes with the following equipment:

  • 2GIG Control Panel
  • Rechargeable Standby Battery
  • Low Voltage transformer power supply
  • 3 wireless door/window contacts
  • Cellular Communication transmitter
  • Key Fob

Installation and control of lights, locks, thermostats, and wireless video are available for additional installation and monthly monitoring charges.

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5 Richmond Alarm Company Reviews

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  1. User Score
    10
    December 7th, 2019
    0 people found this review helpful!
    I have been with Richmond Alarm Company for several years. Walter J, technician is great to work with. I also had the pleasure of working with Randy E,Sales Consultant with upgrading my system. Top Notch Company.
    Read More
  2. User Score
    8
    November 25th, 2019 Salt Lake City, UT
    0 people found this review helpful!
    Overall service is mostly good. Several times our alarm has gone off and it took a good while to call to check on us. Once or twice never got a call at all. This really concerns me because if there was a real emergency, I’m not sure we would get the necessary call to protect us.
    Read More
  3. User Score
    1
    June 18th, 2019 San Jose, CA
    1 people found this review helpful!
    We were old clients of Becker & Ellington, which Richmond Alarm recently purchased. We loved working with B&E, but this transfer has been nothing short of a nightmare. They wouldn’t send us bills and then charge us late fees, never followed up on anything, haven’t been monitoring our security systems, and we finally asked them to cancel the service, which they wouldn’t do. Had to call the credit card company to dispute the charge! Weird business model, if you ask me….
    Read More
  4. User Score
    10
    February 16th, 2017 Newport News, VA
    1 people found this review helpful!
    I’m thrilled with the service from Richmond Alarm Company. Their sales team treats each customer like family.
    Read More
  5. User Score
    10
    November 10th, 2016 Richmond, VA
    0 people found this review helpful!
    I love that Richmond Alarm is a family owned and operated. They have great customer service.
    Read More

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Our Score
4.2
User Score
7.8
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$44.95

Install & Equipment Fee

$299

Contract Length

Undisclosed

Cancellation Policy

Undisclosed

System Relocation Fee

Undisclosed

Number of Reviews

5
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,444