Richmond Alarm Company

Richmond Alarm Company

3.2

Our Score

7.0

User Score

Pros

As the oldest and largest locally owned provider of electronic security services in Virginia, Richmond Alarm Co. designs, installs, monitors, and services a complete line of comprehensive security systems. They also own and operate their own central monitoring system which allows them to provide quick response times to their customers without using a third-party company. As far as their technical support, Richmond technicians are available 24/hrs a day, 7 days a week.  Any problems with equipment or services can be reported and discussed on their website which allows you to talk with an online tech if you prefer.

Cons

One downside going with a Richmond security system is their warranty policy. Like many other companies, they only offer a one-year parts and labor warranty, which is the government minimum.  This leaves customers' equipment uncovered for several years of the contract. Another slight issue is the fact that they require such a high upfront payment.  Many other companies in the area either give the system to you for zero down or $299 upfront.

Our Recommendation

Richmond Alarm Company is a well established; family owned company and is the largest home security provider in Virginia. If you live in the region and don't want to go with a national chain then this company is a good way to go.


About Richmond Alarm Company

The basic package that Richmond Alarm Co. offers is called the Security Plus package. This is a cellular-based system that is 100% wireless and uses 2GIG equipment.  For the new customer, the upfront costs are $299 and then $44.95/month for 36 months.  This system comes with the following equipment:

  • 2GIG Control Panel
  • Rechargeable Standby Battery
  • Low Voltage transformer power supply
  • 3 wireless door/window contacts
  • Cellular Communication transmitter
  • Key Fob

Installation and control of lights, locks, thermostats, and wireless video are available for additional installation and monthly monitoring charges.

Ratings Breakdown
Monthly Monitoring Fee $44.95
Install & Equipment Fee $299
Contract Length Undisclosed
Cancellation Policy Undisclosed
System Relocation Fee Undisclosed
Number of Reviews 3
Review Last Updated: January 29, 2020

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3 Richmond Alarm Company Reviews

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1

Score

Taylor Miller San Jose, CA

Jun 18, 2019

We were old clients of Becker & Ellington, which Richmond Alarm recently purchased. We loved working with B&E, but this transfer has been nothing short of a nightmare. They wouldn't send us bills and then charge us late fees, never followed up on anything, haven't been monitoring our security systems, and we finally asked them to cancel the service, which they wouldn't do. Had to call the credit card company to dispute the charge! Weird business model, if you ask me....

10

Score

Preston Kendig Newport News, VA

Feb 16, 2017

I'm thrilled with the service from Richmond Alarm Company. Their sales team treats each customer like family.

10

Score

Teresa Waters Richmond, VA

Nov 10, 2016

I love that Richmond Alarm is a family owned and operated. They have great customer service.