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#46
richmond feat

Richmond Alarm Company

Similar to: Frontpoint Security

Our Score
5.3
User Score
10.0

Visit Site

Our Score
5.3
User Score
10.0
Rank this Company

Ratings Breakdown

Price

Cellular monthly price
$44.95

Up-Front Costs

Activation, Install & Equipment
$299

Technology & Equip.

10/10 = BEST
10/10

Contract Length

Total # of months
Undisclosed

Cancellation Policy

Can you cancel contract?
Undisclosed

Time in Business

Total # of years
69

A+

Customer Support

Good, Bad, Limited
Limited

SDM Rank

Top 100 Company Rank
81

Number of Reviews

User reviews here on BHSC
1

This Review is maintained by Chase Sagum

Review Last Updated: January 14, 2017

Richmond Alarm, founded in 1947 by Samuel Boggs, was first called Southern Burglar Alarm Company. The contract at right, dated March 1, 1948 was one of their earliest documents for security services.

Security System Overview

The basic package that Richmond Alarm Co. offers is called the Security Plus package. This is a cellular-based system that is 100% wireless and uses 2GIG equipment.  For the new customer the upfront costs are $299 and then $44.95/month for 36 months.  This system comes with the following equipment:

  • 2GIG Control Panel
  • Rechargeable Standby Battery
  • Low Voltage transformer power supply
  • 3 wireless door/window contacts
  • Cellular Communication transmitter
  • Key Fob

Installation and control of lights, locks, thermostats, and wireless video are available for additional installation and monthly monitoring charges.

The Good

As the oldest and largest locally owned provider of electronic security services in Virginia, Richmond Alarm Co. designs, installs, monitors, and services a complete line of comprehensive security systems. They also own and operate their own central monitoring system which allows them to provide quick response times to their customers without using a third-party company. As far as their technical support, Richmond technicians are available 24/hrs a day, 7 days a week.  Any problems with equipment or services can be reported and discussed through their website which allows you to talk with an online tech if you prefer.

The Bad

One downside going with a Richmond security system is their warranty policy. Like many other companies they only offer a one year parts and labor warranty, which is the government minimum.  This leaves customers’ equipment uncovered for several years of the contract. Another slight issue is the fact that they require such a high upfront payment.  Many other companies in the area either give the system to you for zero down or $299 upfront.

The Bottom Line

Richmond Alarm Company is a well established; family owned company and is the largest home security provider in Virginia. If you live in the region and don’t want to go with a national chain then this company is a good way to go.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.1
$34.99-49.99
$99

#2

8.6
$43.49
$35

#3

7.0
$14.99
$229.96

#46
richmond feat

10.0
$44.95
$299

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1 Richmond Alarm Company Reviews

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  1. User Score
    10
    November 10th, 2016 Richmond, VA
    0 people found this review helpful!
    I love that Richmond Alarm is a family owned and operated. They have great customer service.
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Our Score
5.3
User Score
10.0
Rank this Company

Ratings Breakdown

Price

Cellular monthly price
$44.95

Up-Front Costs

Activation, Install & Equipment
$299

Technology & Equip.

10/10 = BEST
10/10

Contract Length

Total # of months
Undisclosed

Cancellation Policy

Can you cancel contract?
Undisclosed

Time in Business

Total # of years
69

A+

Customer Support

Good, Bad, Limited
Limited

SDM Rank

Top 100 Company Rank
81

Number of Reviews

User reviews here on BHSC
1
Our Score
8.0
User Score
8.1
Rank this Company

Ratings Breakdown

Price

Monthly Price
$34.99-49.99

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

10/10 = BEST
10/10

Contract Length

Total # of months
12-36

Cancellation Policy

Can you cancel contract?
Fees May Apply

Time in Business

Total # of years
2007

A+

Customer Support

Good, Bad, Limited
Good

Index

Quality Index (Below 413 is good)
202

Number of Reviews

User reviews here on BHSC
307