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#53
shs

Safe Home Security

$30 monthly monitoring

Our Score
5.0
User Score
1.2

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Our Score
5.0
User Score
1.2
Rank this Company

Ratings Breakdown

Price

Monthly Payment (landline)
$30.00

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

10/10 = BEST
9

Contract Length

Total # of months
Undisclosed

Cancellation Policy

Can you cancel contract?
Fees may apply

Time in Business

Total # of years
1988

B

Customer Support

Good, Bad, Limited
Limited

Number of Reviews

User reviews here on BHSC
52

This Review is maintained by Chase Sagum

Review Last Updated: November 30, 2016

After two decades in the security industry, Safe Home Security knows that when it comes to protecting families, businesses and valuables, people want the very best in the way of monitored security services.

After two decades in the security industry, Safe Home Security knows that when it comes to protecting families, businesses and valuables, people want the very best in the way of monitored security services.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.2
$44.99
$99-499

#2

8.6
$43.49
$35

#3

7.2
$14.99
$229.96

#53
shs

1.2
$30.00
Undisclosed

The Good

This company is very customer-oriented. It is simple to get a quote by filling out a request form on the company’s website. Current customers can access their accounts online at any time of day. The company offers free installation and activation when customers purchase a plan, which helps stretch the budget. They also offer a 15% discount on equipment for new customers. The systems offered can also be set to ignore the movement of small animals in the home, so pets don’t set off any alarms and cause unnecessary worry.

The Bad

This company does not have the best reputation. While businesses are not required to be accredited by the Better Business Bureau, acquiring this accreditation can be seen as a good-faith gesture on the part of the business. We talked to a sales manager that indicated most of their complaints deal with their auto-renewal agreement. We were assured by the manager that Safe Home Security is working hard to improve their score and resolve complaints.

The Bottom Line

Overall, this company is not one of the best security companies out there. There are other more reputable companies that consumers should look at first. These companies have better customer reviews and less complaints by consumers.

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Section 3

Monitoring: Company agrees to provide monitoring services for a period of 36 months from the above date.  This agreement shall automatically renew without action by either party under the same terms and conditions for successive periods equal to one month unless either party gives to the other at least sixty days written notice, prior to expiration date, of intention to terminate this Agreement upon any expiration date.  Upon renewal, service will be billed at then-current monitoring fees.

Why it’s important

Once the initial contract is over, the monitoring services will automatically renew on a month to month basis unless the home own specifically cancels the agreement in writing at least 60 days before the end of the three year period.

Section 9

Service Repairs to the Clients System: Unless otherwise indicated, the client understands that the monitoring fee covers only the monitoring service and client agrees to pay Company for all service or repairs to the alarm system.  Client hereby agrees to periodically test, at least monthly, observe Client’s system, be aware of its operational status in accordance with the operating instructions, and request service if needed.

Why it’s important

Any repairs that are needed on the system are the customer’s responsibility.  The month fee only covers the monitoring and will not cover any maintenance done to fix the system.

Section 18

Interruption or delay of Service: The Company assumes no liability for delays in installation or interruption of service due to strikes, riots, floods, fires, acts of God or any causes beyond the control of the Company.  The Company will not be required to supply service to the Client while interruption of the service due to any such cause shall continue.

Why it’s important

If something happens that interrupts the monitoring of your system the company is not responsible for anything that happens during the period.  For example, long power outages, natural disasters, fire, or any other incident that cuts off service immediately alleviates Safe Home from any responsibilities.

Section 22

Warning and Testing of Equipment: Smoke detectors, panic buttons, medical pendants, and other electronic components operate off A.C. (electric) or battery power.  If batteries become dead or electric power is lost, smoke detectors and other components will not operate and the alarm will not sound or communicate to the central station.  The System and all components should be tested by the Clients at least twice monthly through to the central station to insure the System is functioning.  If the Client discovers malfunctions or desires explanation on system testing, he should contact the company’s service department for immediate service.  The Company assumes no liability for periodic testing of the system.

Why it’s important

If is your job to check your batteries and equipment functionality twice a month.  If something goes awry and the equipment doesn’t work it is your fault for not checking it.

Section 23

Failure to meet payment: In the event of a failure to meet a scheduled payment of any of the charges due and payable on this Agreement, the remainder of this Agreement, including interest of 1.5% per month (18% per year) and the attorney’s fees accrued thereon, will be accelerated and become immediately payable in full.

Why it’s important

If you fail to make the monthly payments then you will be charged the remainder of the months left on the contract plus interest and attorney’s fees.  Although you weren’t able to make the one monthly payment, somehow you are required to pay everything listed above in full right away.

Section 27

Increase in service fees: Company shall have the right, at any time, to increase the service fee to reflect any additional governmental fees such as increased taxes, licenses, permits, or fees which Company may incur or which may be charged to Company by any utility or governmental agency relating to the services Company provides and Client agrees to pay the same.  In addition, Company may increase the services fee for any renewal term by giving Client sixty days prior notice.

Why it’s important

Safe Home can increase their monthly monitoring fees anytime they get hit with an increase in fees from the government.  For example, if they are charged an extra fee or tax they will pass that cost onto you in the form of increasing the monthly fee.  Also, at the time of contract renewal they can increase your rate by informing you of the increase at least 60 days before the renewal.  

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52 Safe Home Security Reviews

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  1. User Score
    0
    November 16th, 2016 Trumbull, CT
    0 people found this review helpful!
    Terrible, I have called then everyday for the last week. Not a single returned call. I have asked to speak to a supervisor, Ethan refused to give me a supervisors name. Barry gave me Collon Walsh’s name. I left 4 messages for him. Adel gave me the name Sean but I am not able to reach him either.
    I really think the place is a fraud.
    Read More
  2. User Score
    0
    November 10th, 2016
    0 people found this review helpful!
    Very dishonest company. They do not even have a physical address to return equipment. we live in Senior community. SHS has dupped so many of us. They have told many of us that the system is free with free installation. Only expense is the monitoring which is $49.99 per month. Since my husbands Cancer and heart bypass we have had to relocate to our son’s home out of state. He already has his own security system so we no longer need SHS monitoring.
    when we called we were told that we had to pay for the equipment because it is very expensive, (again, which we were told at the time of signing up that system was free) i said we will return it and I was told they didn’t want it. I asked if they had a legal dept. we could speak with and was told that SHS could no longer speak with us. Very bad to prowl and seniors,. Needless to say SHS has been banned from coming into our community.
    Read More
  3. User Score
    7
    October 29th, 2016
    0 people found this review helpful!
    We have had this service for nine years and it has always worked fine. The times the alarm has gone off, the monitors call to verify that it’s me and all is OK. Once the police arrived because I did no answer when called. The system works. However, when I wanted to change companies for lower payments, I was told I have to notify them 60 days prior to the end of my contract, in writing, or I need to pay 90 % of the remaining contract. That was irritating, but I haven’t gone back to see my actual contract yet. They sent me one via email, but I want to see the one we signed two years ago. I don’t like the automatic renewal. I think after nine years, we should have a month-by-month service rather than a year-long contract.
    Read More
  4. User Score
    0
    October 25th, 2016 Danielson, CT
    0 people found this review helpful!
    had trouble with the alarm and without for 7 days. They wanted to make it 18 days. Said they had insurance on the alarm and would send the papers to sign. They snuck in a 5 yur contract. Siogned the papers and returned. I don’t own the houise and they will not let my daughter out of the contyract. I feel they voided thje contract when they did not respond fast enough. They arte preying on the elderly. This is deceptive business practices.
    Read More
  5. User Score
    1
    October 25th, 2016
    0 people found this review helpful!
    They called me out of the blue. I decided to listen to them. . Their products sounded interesting. I asked them to email me info. They never did. I checked my credit score the following day and noticed my credit score had lowered 8 points. Do not speak with this company. They suck.
    Read More
  6. User Score
    0
    October 21st, 2016 Frederick, MD
    0 people found this review helpful!
    The WORST, called every day demanding payment for a system that was not working. Sent to collections still called. I requested to pay the 80 fee to cancel service, collection caller said no it was 100 percent with a penalty, an interest but it was personal WOW!!!
    Read More
  7. User Score
    0
    September 13th, 2016 Baton Rouge, LA
    1 people found this review helpful!
    HORRIBLE!!!!! The customer service is horrible! The time it takes someone to come out and fix your equipment is horrible! I was told that the only way they’d consider my request an emergency is if someone breaks in my house. I’m sorry, but isn’t that what I’m trying to prevent. My system isn’t working AT ALL and it’s not an emergency to come out and fix it, even though several houses on my street, including the house next door, has been broken into. I HATE this alarm company!
    Read More
  8. User Score
    0
    September 6th, 2016 Waldorf, MD
    2 people found this review helpful!
    Safe Home is the worst company you will ever have to deal with as far as customer service or cancellations of service are concerned. They are dishonest. I guess everyone needs a job but I do wonder how the people that we’ve dealt with at SHS can sleep at night.
    Read More
  9. User Score
    0
    August 11th, 2016 Semmes, AL
    3 people found this review helpful!
    Sent letter cancelling service four months before contract was up. .Called the month contract was up and verified that everything was paid and that my credit card would no longer be charged – was told contract was fulfilled and credit card co. notified. A year later I get a notice from my credit monitoring co. where Safe Home Security filed a complaint on me stating that I had not paid my bill in over a year and a half. Called and talked to several people at Safe Home Security. They have a lot of people that don’t know what they are doing. Bad company with people that are obviously not trained. Still have not resolved my problem and filed complaint with equilfax. Would not recommend this company to ANYONE.
    Read More
  10. User Score
    0
    July 21st, 2016 Opa Locka, FL
    2 people found this review helpful!
    Their customer service can’t be worst !! BAD !! They don’t care about your security !
    Read More
  11. User Score
    0
    July 12th, 2016 Montgomery, AL
    2 people found this review helpful!
    I am a veteran. I’ve been through a lot since I was honorably discharged. Four back surgeries, one of which almost cost my life, all of this has happened and I was able to roll with it because no one intentionally hurt me! This company, I cannot forgive! Thir lazy contractors who put in off brand equipment not the GE brand that was promised wouldn’t come back to fix it the day the installed it; Why did they need to come back the first day…because it stopped working! After repeated calls and the promotional promise of taking over our previous contract for better equipment (right), our checking account has over $500 deducted from the contract they were supposed to take over! That is money to pay bills, buy food, and get gas to go to WORK! So we can pay those ungrateful people who don’t care because they are able to feed their children tonight while we will have to go to a church to borrow food until we get the check they mailed us. Of course they are not going to pay for the late fees and over draft charges our credit union charges us every time a bill came out automatically before we could do anything about it! And guess what…our system still doesn’t work! We are calling every day for their contractors to come out and getting hung up on, getting some who is sarcastic and unfriendly (Lisa), and told us well you have only 3 days to return your product (againLisa) well who are we supposed to turn it in to when we called your contractors back the first night and haven’t seen them since?!
    Read More
  12. User Score
    0
    June 2nd, 2016 Denver, CO
    5 people found this review helpful!
    repairs not being done! without service for over a month and still no monitoring. This is a business. Have hired a attorney to send a letter for BREACH OF CONTRACT.
    Read More
  13. User Score
    0
    March 21st, 2016 Houston, TX
    4 people found this review helpful!
    Horrible, deceptive, faulty. Will not return phone calls, claim that i signed a contract, and equipment has never worked properly. Even when dealing with BBB, they refused to even have a conversation.
    Read More
  14. User Score
    0
    March 10th, 2016
    4 people found this review helpful!
    This company lies and manipulates you. After 5 years being trapped my contract auto renewed another 3 years. I called and sent cancellation in writing as instructed by them. They call me back and say it needs to be 60 days before your contract renews.

    Google and see hundreds of similar complaints. Websites set up to warn people about this terrible company.

    Read More
  15. User Score
    0
    March 2nd, 2016 Winter Garden, FL
    4 people found this review helpful!
    I had a 3 yr contract. I lost my house after 2 years, but only to complete the contract I kept paying. Before the end of the third year I sent a letter to cancel the service, to prevent a renewal. My letter was undelivered because they had moved. I re-sent it and they said that the had gotten it late. That the contract had auto-renewed and there was nothing they could do. My only option was to get my bank to stop disbursing money to them every month. They sent me to collection. Worst thieves I’ve encountered.
    Read More
  16. User Score
    0
    February 25th, 2016 Arkadelphia, AR
    6 people found this review helpful!
    Unfortunately, this company has bad ratings on every site you visit. One site had 52 reviews, all 1 stars. I wish I would have realized that when my husband and I fell into a trap with them.

    We had just moved into our home in April of 2013 and a man came to our driveway and told us that he was with Safe Home Security and that they were looking for 2 homes on the each block to essentially be a “show” home. Homes that had good curb appeal and were centrally located. We had been contemplating an alarm system anyway so we listened intently. He “claimed” that they would offer us a 50% off deal with the company since we were one of those (plus another home on the block just signed with them that day). With that, we got 3 doors, and a motion sensor. I figured his 50% off thing was just a manipulation technique, but they seemed reputable and he answered all of our questions the right way. We asked very pointed questions, like, “We do not want any sort of a contract. If in two years we decide we cannot afford this anymore, will we be able to call and cancel and not be locked into a contract?” His answer? “Absolutely not!! There is NO contract. You can call and cancel service at any time.”

    Within the first 3 months, the alarm set off at least 5 times. We were out of town the first three times, and we requested they send police. They obliged and said they would call. Our neighbor sat outside for over an hour and no police ever came any of those times. Same story for the last 3 years, only they have quit calling when the system goes off. I also have video coverage of both them failing to call on our phone or wall pad and also of the motion sensor not working. We have had the motion sensor replaced 3 times because of the same issues…malfuntioning. Yet each time, the problem is not corrected. Pretty sure last year they just turned it off all together so it would stop going off randomly. We had it set to not recognize anything under 55 lbs b/c we have a 20 lb dog. Doesn’t seem to make a difference.

    We called in October of 2015 b/c we are unable to afford the service anymore. We are a one income family as I am a stay at home mother and had another unexpected monthly charge hit us. I called…since we under no contract…and was told that we could not cancel because we were 2.5 yrs into a 5 year contract. Imagine my surprise to hear that. Not only that, but the man I spoke with said that we should be getting way more than what we were for $50 a month. He told me he would talk to his superior and see if they would let us out of the contract, but I was never called back. On another call, I explained the whole situation again and they very rudely said I was an idiot for not reading through the entire contract. They also promised me a “free month” for my troubles. Never got that. I demanded a copy of our contract and a copy of the bill breakdown. Was told I would get a copy of a bill and a copy of our contract that we supposedly signed and it took me over a month and 3 more phone calls to finally get that. We only got one because we sought an attorney and put a stop payment on our auto-draft. At that point they finally sent a copy of the contract but the signatures were all cut off where you couldn’t read them. At that point they red-flagged our account. My husband tried to get a tech out to fix our motion sensor and they wouldn’t send one out. They also refused payment that day, refusing to talk to him at all. They are still sending letters to our attorney despite the fact that he has written back 3 times telling them that all correspondence needs to be with us directly. They have never once in the last 4 months attempted to contact us in any way.

    Rule of thumb. Do your research before going with ANY alarm company. Make sure they are reputable. If they lie and tell you there is no contract, get it in writing with a signature. You have within 3 business days by law to be able to cancel your service. If you find out you are scammed like we were, don’t wait to cancel! And definitely don’t ever choose Safe Home Security. They are a fraudulent company who cares nothing about your safety or the effectiveness of their products. They will not hesitate to scam anyone. And from what I read, they will not let you out of a contract even if you abide by their 60-day in writing cancellation.

    Read More
  17. User Score
    0
    February 13th, 2016 Boca Raton, FL
    3 people found this review helpful!
    I had the system for three years. My alarm went off 5 times in that period and they only responded twice. Thank God nothing happened it was an error, but no phone call and no followup, no dispatch to police. I then decided to cancel it and it was coming due end of May. I called at the beginining of May and they had already renewed my contract. I was told they needed a cancelation in writing 60 days prior. Never got a bill. Was never told about the 60 day notice. Never in 15 months got any communication from them mind you. I just checked Credit Karma and found that my 857 credit score is now 654 with Experian. All these years of A credit ….these unprofessional people made that all go away with their callous attitude. People protect yourselves and your credit and do NOT give your info to this company they will ruin you!
    Read More
  18. User Score
    0
    January 6th, 2016 Clarksville, TN
    5 people found this review helpful!
    This company is unethical with terrible business practices and should not be in business. My husband was excited when his step dad offered us a free system he ‘won’ to protect me and our two young kids on our 13 acres while my husband worked weeks at a time out of town. The company came and installed the system and had my husband sign a contract. The installer told my husband that the only way to get out of the contract is if we move. Yes, my husband should have asked more questions and should have read the contract in more detail, but we are trusting people and did not expect to get so screwed! Now, almost 2 years later we are selling our house and will be living with my mother in law while we look for another one. Safe Home Security says that we have to pay for the system for 5 years no matter what. Our only other option is to pay $1600 to have it cancelled. I own my own business and I would NEVER hold anyone accountable to pay for a service for an additional 3 years that they will not be using.

    I would suggest that no one does business with this company.

    Read More
  19. User Score
    2
    December 23rd, 2015 Nashua, NH
    2 people found this review helpful!
    very poor customer service once the sale is over many many calls to finally get a response I have been calling for 3 days they also auto renew without notification
    Read More
  20. User Score
    0
    November 16th, 2015 Sacramento, CA
    5 people found this review helpful!
    This company is a joke! I signed a five year contract; at the end of the 5 years I tried to cancel my service. They told me that, per the fine print I did not cancel 30 days in advance to the end of the contract therefore I was stuck with them for an additional year. They will not cancel my service. I would not suggest this company to my worst enemy. With so many good companies out there how can companies like this expect to exists. I will be posting this message on my Facebook, the BBB and anyone else who will listen. Companies like this need to be exposed for their scandalous business tactics.
    Read More

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Our Score
5.0
User Score
1.2
Rank this Company

Ratings Breakdown

Price

Monthly Payment (landline)
$30.00

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

10/10 = BEST
9

Contract Length

Total # of months
Undisclosed

Cancellation Policy

Can you cancel contract?
Fees may apply

Time in Business

Total # of years
1988

B

Customer Support

Good, Bad, Limited
Limited

Number of Reviews

User reviews here on BHSC
52
Our Score
7.8
User Score
8.6
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$43.49

Up-Front Costs

Activation, Install & Equipment
$35

Technology & Equip.

10/10 = BEST
5/10

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Fees May Apply

Time in Business

Total # of years
1992

A

Customer Support

Good, Bad, Limited
Good

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
1,556