Best Home Security Companys

121 Companies 13,774 Real Customer Reviews

SafeHomeSecurity-Logo
Current

What Others Are
Researching Right Now:

#50
SafeHomeSecurity-Logo

Safe Home Security Reviews

Reviews of Safe Home Security from real customers
(90 verified)

Our Score
5.2
User Score
1.5

See Top Rated

Our Score
5.2
User Score
1.5
Rank this Company

Ratings Breakdown

Price

Monthly Payment (landline)
$30.00

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
3/5

Contract Length

Total # of months
Undisclosed

Cancellation Policy

Can you cancel contract?
Fees may apply

Moving Policy

Can you move with system?
Free

Number of Reviews

User reviews here on BHSC
90

Overall Score

Based on ranking criteria
5.2 /10

Protect America

Compared to industry leader
9.0 /10

This Review is maintained by Chase Sagum

Review Last Updated: November 12, 2018

Most Helpful Reviews

  1. User Score
    0
    Ann Smith
    August 11th, 2016 Semmes, AL
    Sent letter cancelling service four months before contract was up. .Called the month contract was up and verified that everything was paid and that my credit card would no longer be charged - was told contract was fulfilled and credit card co. notified. A year later I get a notice from my credit monitoring co. where Safe Home Security filed a complaint on me stating that I had not paid my bill in over a year and a half. Called and talked to several people at Safe Home Security. They have a lot of people that don't know what they are doing. Bad company with people that are obviously not trained. Still have not resolved my problem and filed complaint with equilfax. Would not recommend this company to ANYONE.Read More
  2. User Score
    0
    Jeva
    March 2nd, 2016 Winter Garden, FL
    I had a 3 yr contract. I lost my house after 2 years, but only to complete the contract I kept paying. Before the end of the third year I sent a letter to cancel the service, to prevent a renewal. My letter was undelivered because they had moved. I re-sent it and they said that the had gotten it late. That the contract had auto-renewed and there was nothing they could do. My only option was to get my bank to stop disbursing money to them every month. They sent me to collection. Worst thieves I've encountered.Read More
After two decades in the security industry, Safe Home Security knows that when it comes to protecting families, businesses and valuables, people want the very best in the way of monitored security services.
Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.9
$19.99-$42.99
$0

#2

7.2
$34.99
$99

#3

3.3
29.99-59.95
$99

#50
SafeHomeSecurity-Logo

1.5
$30.00
Undisclosed

The Good

This company is very customer-oriented. It is simple to get a quote by filling out a request form on the company’s website. Current customers can access their accounts online at any time of day. The company offers free installation and activation when customers purchase a plan, which helps stretch the budget. They also offer a 15% discount on equipment for new customers. The systems offered can also be set to ignore the movement of small animals in the home, so pets don’t set off any alarms and cause unnecessary worry.

The Bad

This company does not have the best reputation. While businesses are not required to be accredited by the Better Business Bureau, acquiring this accreditation can be seen as a good-faith gesture on the part of the business. We talked to a sales manager that indicated most of their complaints deal with their auto-renewal agreement. We were assured by the manager that Safe Home Security is working hard to improve their score and resolve complaints.

The Bottom Line

Overall, this company is not one of the best security companies out there. There are other more reputable companies that consumers should look at first. These companies have better customer reviews and fewer complaints by consumers.

View All Home Security Companies

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

Request Reconsideration

90 Safe Home Security Reviews

1. Select Your Rating:

65
9
2
1
1
1
1
3
7
0=WORST 10=BEST

2. Subject For This Review*(Select all that apply)

3. Review Validation*

or

    Sort By:

  1. User Score
    0
    November 23rd, 2018
    0 people found this review helpful!
    MY PHONE SYSTEM HAS CHANGED AND I WAS TOLD THERE WOULD AN ADDITIONAL CHARGE OF TEN DOLLARS A MONTH TO UPGRADE MY SYSTEM AND I AM LEFT WITH NO ALARM SYSTEM AND STILL AM BEING CHARGED FOR NO SYSTEM UNTIL THE END OF THE CONTRACT THIS COMPANY IS A SCAM AND TOTAL RIPOFF
    Read More
  2. User Score
    0
    November 16th, 2018 Albuquerque, NM
    0 people found this review helpful!
    Bad, Bad customer service with lack of follow up and communications.
    Read More
  3. User Score
    0
    November 6th, 2018 Albany, NY
    0 people found this review helpful!
    Possibly the worst customer service I’ve ever experienced. Customer service personnel don’t listen, don’t care, don’t show when scheduled. Their go to response is sorry, you have a contract! Do not do business with this company!
    Read More
  4. User Score
    0
    September 24th, 2018 Chesterfield, MO
    1 people found this review helpful!
    My contract with SafeGuard/Safe Home Security was due to end 5/18/2018 and as instructed by Evelyn C, I emailed my intent to terminate services 60 days prior, on 3/19/2018 (attached). I received a letter in the mail from SafeGuard/Safe Home Security dated 3/21/2018 regarding cancellation of my services (attached). Starting June 1, 2018, I have received invoices with a balance due (invoices attached) an on the invoices is the name with whom I spoke with regarding invoice and cancellation and I was told that it would be taken care of. The August invoice I got transferred to 2 different people to try to get the situation resolved. Finally spoke with a John L whom emailed a Justin L to let him know my account was cancelled and to stop sending invoices and that I owe no money (attached with notes on the transferring from one person to another; email attached from John L to Justin L). On September 3, 2018, I received a letter from SafeGuard/Safe Home Security stating I had a balance and needed to contact them for payment or be sent to collections. When I called, I got transferred to Xolimar G, (letter attached) in the collection department and she claims she forwarded a cancellation form for my account and to disregard all further invoice and letter, which I can’t, it’s my credit on the line. On September 14, 2018 I received another invoice in the mail (attached). I put in a complaint with the Consumer Financial Protection Bureau on 9/20/2018. I got notification from my identity security company that on 9/21/2018, they sent me to collections and it’s showing up on my credit report.
    Read More
  5. User Score
    0
    August 9th, 2018
    0 people found this review helpful!
    WORST COMPANY EVER! Unpolite, worst customer service. They have been threatening my grandmother who is 76 years old, being rude, and not understanding. Not professional, spoke with Erick who works there and was the rudest person. He got mad because I called during his lunch break, apparently, he felt he was doing me a favor on answering the phone while on lunch. Spoke to a supervisor, Gabriel, and was even worst. They tried to provide “solutions” to pay them but they just went too far by saying to sell her house so she can pay the alarm system. They even suggested to get a lawyer. I honestly haven’t felt so offended by a company or their staff.
    Read More
  6. User Score
    0
    July 26th, 2018
    0 people found this review helpful!
    Don’t deal with this company at all! From Door to door sales to customer service, you are dealing with liars and frauds. I just stopped automatic payment after pulling a copy of the contract from the company and found that after i told the sales rep that I wasn’t sure how long I’d be living in the house and that the longest term contract that I want is 2 years, he put me down for 66 months. He also told me that i had service included in the price but, after looking at the physical copy it’s nowhere marked as included. I do have a separate piece of paper indicating free service and warranty with his signature. This was brought to my attention because I moved, we had our own system and I was going to move the service to finish out the 2 years. Now, Mitch in customer service is telling me that Chase, the sales rep. never worked for the company (a few months later I talked to somebody else in the company and they told me that Chase does work for them, I told that person that I want Chase to call me but, I haven’t heard back), before Chase left my house he left a bogus number. I’m going to try one more time to cancel this contract, you need 7 things to satisfy a contract and one of them is a meeting of the minds. Chase’s intent was to commit fraud which he did, for a year and a half by taking money out of my bank account. If I don’t get my money back and the contract canceled, I’ll be filing a complaint with the FTC and the Connecticut Attorney General and possibly suing them.
    Read More
  7. User Score
    0
    June 18th, 2018
    0 people found this review helpful!
    Awful customer service! I was merely cursed out on the phone by a customer service lady. my system crashed, so, I called and they said they were sending a technician and no one ever showed up! This security system is horrible and I certainly do not recommend.
    Read More
  8. User Score
    0
    May 17th, 2018 Marietta, GA
    0 people found this review helpful!
    Stay away from this company. My elderly parents have been ripped off for 6 years now. The service is next to impossible to cancel. Scam company.
    Read More
  9. User Score
    0
    April 25th, 2018
    0 people found this review helpful!
    ZERO STARS. Their staff and customer service = worst ever. They only call because I cancelled the credit card that was auto-paying for their monthly service & that got their attention. Otherwise I would try to reach them and it would take months for someone to reach back to me. I have been sending letters to the top person in charge and they are still screwing me around. I cancelled my home security & moved it to my office. I found out they cancelled my office & kept it at my home!!!! This is still taking forever for someone to get resolve the issue. STAY FAR AWAY!!

    The mother company is Security one, and they sold my contract to this company which is a fraud scheme. Avoid both at all cost.

    Read More
  10. User Score
    0
    April 20th, 2018
    0 people found this review helpful!
    This system sucks!!!! I set the alarm many times no one calls! One time they said it would have to let it run for a little bit. One time I let my cat out forgot to disarm it ,I let it run for over 20+ minutes! I have one of their employee live in my two car garage he moved in after installation,it has a very large room with full bathroom, he did not hear it go off ! I called him knocked on his door to disarm it! I called they got rued with me said I had to stay with them ,I HAD NO CHOICE A THREE DAY TRIAL PERIOD IM BOUND FOR 10 YEARS!!!! I changed banks because Bank of America would not stop auto-draft of 79.99 a month! I went to Wells Fargo to stop paying them! I am 100% disabled Gulf-War Veteran I will get a lawyer I went to ADT!!!!..Earl Glenn P.
    Read More
  11. User Score
    10
    March 18th, 2018
    1 people found this review helpful!
    We had our system updated and Matt our tech person was very good.
    Read More
  12. User Score
    0
    February 13th, 2018
    1 people found this review helpful!
    1- Sales person did not disclose that they would be doing a Hard Inquiry on My Credit, then a month later they did a second Hard Inquiry even after I made the first monthly payment? Was going to re finance Home and hard Inquiries lowered all three major reporting agencies reports several points as a result!
    2- Sales person said all interactions are handled locally with no out of state companies to worry about (Not True)
    3- Sales and service tech took a cancellation letter to my previous company, and previous company says they never received it thereby making it so I had to make double payments for February, I had even talked to a customer service rep two weeks prior to February due date and was assured they would take care of it, and they failed to do so.
    4- Took 3 visits to get service working even initial they had failures of two components including panel itself.
    Read More
  13. User Score
    0
    February 5th, 2018 Merrill, MI
    0 people found this review helpful!
    I told them i was having problems with there service not working. A men came out maybe two time, couldn’t fix it . So I asked when is the contract up for I can end it. When it was almost up I call them and ask again the lady laugh and said you too late now you have to pay for another year. So I asked for a manager, she said she is the manager, look at your contract it say 60 day notice, at the time it was 45 days. But it doesn’t work she laugh and hang up on me. Do you think this is right?
    Read More
  14. User Score
    1
    February 1st, 2018
    0 people found this review helpful!
    I have been a SHS customer for 2.5 years. I am coming up on the end of my 3 year contract and will not be renewing. As the review states, you must provide 60 days prior written notice of your intent to cancel; otherwise your contract will automatically renew at the going rate.

    Contrary to the review, there is no web portal to view account information. There is no transparency with options. Your mobile connectivity is handled through alarm.com, but you don’t have access to all the features alarm.com offers.

    SHS is very old school and I don’t see a bright future for them. They need to understand the way things are changing with technology in 2018, and understand that more people want mobile features, transparent billing practices, and a company they can rely on.

    Read More
  15. User Score
    0
    January 18th, 2018 Wilmington, NC
    0 people found this review helpful!
    had so many problems this past year. they were NEVER on time when we had an appointment. they were either several hours late, or didn’t show up at all. we waited 2 months for our 2 buildings out back to have the alarm repaired. we are so very disappointed in their service,. when they did call ( 2 months late) I told them we were upset with service, and cancelled their service. We went with another company. Now SHS said they will still charge me for the next 6 months, because of my contract. We feel like they should not charge us, as we cancelled last month, I will NEVER use or ever recommend them. I sent them a letter explaining why we cancelled. They are so greedy, they said they will still charge us through June of this year.What terrible service and company!
    Read More
  16. User Score
    0
    January 1st, 2018 San Pablo, CA
    1 people found this review helpful!
    this company is a big scam. they came to my door and said that they were part of Monotroncis but will be serving the west coast. They came in and changed equipment. I had the service and paid by them deducting from my checking account. I had problems when the system started peeping noise. I called in and the receptions said some one will come out but i will have to pay him 79.00 unless i take the warranty for 5.00 more dollars a mo. The previous Alarm companies I dealty with never said anything about warranties. The repairment came and said he would have to order parts. He never came back and I discovered that he did not stop the peeping.. So i called to find out what happen. the receptionist did not even have a record of it. She said she woudl send someone and made an appoointment. No one never showed up. I called again and they made another appointment in which no one showed up. In the meantime they are taking paymnet out of my account. I was fed up with this company and realize that they were basically a scam. They also said they i was under contract for 5 yrs which i never agreed to. I stopped payment from my bank. Then they started billing me and calling me which i never answered. now i am getting letter threatedning to send my accouint to collection agency.
    Read More
  17. User Score
    10
    December 22nd, 2017 Conover, NC
    0 people found this review helpful!
    GREAT SERVICE GUARANTIES WARRANTY Chad N. did a GREAT Job servicing my alarm system. THANK YOU
    Read More
  18. User Score
    1
    November 20th, 2017 Woodway, TX
    0 people found this review helpful!
    This company is bad. When you sell your home, they want you to remove the equipment, however if it is part of the home it is prohibited in Vermont. Then they either want you to pay 90% of the contract or $1100.00 for the equipment. When you call and explain they hang up on you. They have sales people that knock on your door since they bought Moditronics/ADT and impose a new contract on you and lie that you can transfer service. Looking at the contract they list no license in Vermont but do other states. They are a CT company that crossed state lines to grow their business in an apparently unethical manner. Stay away from these guys!
    Read More
  19. User Score
    0
    November 18th, 2017 San Diego, CA
    0 people found this review helpful!
    SAFE HOME SECURITY, INC. You keep billing us for services and equipment we do not have or use, adding processing fees and late charges, billing us for warranties on equipment we don’t have or use. When I have asked for a copy of the bogus contract you say you have, the person says “right away”, but nothing ever comes. I see on Yelp and BBB many other people have had the same bad experiences. STOP YOUR PREDATORY TACTICS.
    Read More
  20. User Score
    0
    November 11th, 2017
    0 people found this review helpful!
    When we entered the contract we were assured their system would be just like the one they were replacing. This was a lie. I found out 3 years later that most of the window are not armed, only 3 of them, and the smoke detector is not alarmed as it was previously. We have been partially unsecured for 3 years. Anyone could easily enter through the 12 windows unsecured. Customer service VERY UNPLEASAN: rude and arrogant. Said would not honor oral comments or assurances of their salesman and there was nothing we could do about it. They have a large law firm to handle such disagreement. In addition, their salesman marked through monitoring service for 36 months on the contract and wrote in 60 months. I did NOT INITIAL the change. It was done unilaterally by him and I do not believe it is legally binding.
    Read More
  21. User Score
    0
    October 17th, 2017 Atmore, AL
    1 people found this review helpful!
    I have nothing good to say about this company or the people that work in customer service . Also you had better watch your checking account each month . They people who does there service work are super good if the office people did there jobs as well as the service did it would be a good company. I want name names but if any one would like to have them just text me I would love to tell you all the thing that has gone on this year. So if you think you want this company in your home think very long about it before using this company. I have never wrote a bad review on any one but I think this time it needs to be done.
    Read More
  22. User Score
    0
    October 6th, 2017 Saint Paul, MN
    1 people found this review helpful!
    SHS came out and asked if I would like a free installation of their product and sold me on a $39 a month service. This was in the 3rd week of Aug of 2017. The man that installed my service said he did not have window sensors, a smoke detector or signs and would need to come back the following week to install them. He assured me that the motion sensors would be enough if someone broke into my house.

    Three weeks later I received a text in the morning stating that he would be there between the hours of 5-7 that evening to install the remaining items. I called the company and explained that I had a commitment that evening and would not be able to be there. I asked them for another date, preferably with advanced notice so I could plan to be there. The customer service rep said he would let the installer know and have him call me. I never received a call.

    I called the 800 number again because not only had I not heard from the installer but my system was not working. I knew it was not working because I forgot to disalarm it one evening and in the morning when I woke up and went to disalarm it before I let the dogs out I realized it was still flashing disalarm from the night before. I should have received a call, police should have been there, etc. None of that happened. The customer service rep said “oh, I see the problem, it was disconnected in Aug”. I asked why, he said he would send the installer out to fix it.

    10/6 I called the 800 number and asked to cancel my service because it’s not working and I’ve been getting the run around from the installer. She said “I’m sorry, you signed a 5 year contract and so you’ll have to keep paying”. WHAT??? I have to pay for a service they are not providing. STAY AWAY FROM THIS COMPANY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    Sincerely,
    Lisa

    Read More
  23. User Score
    0
    October 4th, 2017 Clementon, NJ
    0 people found this review helpful!
    They charge a service maintenance fee that was never discusses by their salesman.
    Will not get this contract renewed when it expires.
    Read More
  24. User Score
    10
    September 11th, 2017 Stoneham, MA
    0 people found this review helpful!
    I have been a long time customer. Since 2002 I think. My experience with safe home to this point has been almost non existent because I have never had any real issue’s with the equipment installed at my home. I have had some small amount of Dealings with the administrative department trying to up my annual costs but I was never forced to.
    The reason I am even writing a review is because a service call was required to change out my old 2g cell phone device to a 4g. The Technician Art B. was very personable and professional. I want to commend him on a job well done and let the people at safe home know that this guy and guys like him are a good reason for me to stay a customer of yours.
    Thanks,
    John Champigny
    Read More
  25. User Score
    10
    August 9th, 2017
    1 people found this review helpful!
    Chad came out to access the system. He was very polite and professional. He found the problem and tested the system to make sure it was working properly.
    We were very satisfied with Chad’s service.
    Read More
  26. User Score
    10
    August 3rd, 2017
    1 people found this review helpful!
    Christian came and assessed our problem with our alarm system right away. He was able to clear the FC symbol and checked to see that the alarm was up and running. He was very friendly and courteous. Christian was very knowledgeable and through. It’s a good feeling to know that our alarm system is performing well. Thank you.
    Read More
  27. User Score
    8
    July 30th, 2017
    1 people found this review helpful!
    Have had their system for a number of years. No equipment issues, works as expected. Monitoring is as expected. I have accidentally tripped system a few times over the years and got expected calls and check ups. Have had battery replacement and periodic service calls to check sensors and all costs covered by my maintenance contract. Same technician has been servicing equipment over the years and he is personable,, efficient, prompt and competent. No complaints. South Florida.
    Read More
  28. User Score
    0
    June 14th, 2017 Alhambra, CA
    0 people found this review helpful!
    Never heard of SHE. When reviewing my current credit report I found a hard inquiry noted on 5/30/17 which resulted in a 4 point drop in my FICO. What business does this company have checking credit on folks randomly?
    Read More
  29. User Score
    0
    June 13th, 2017
    0 people found this review helpful!
    Equipment never worked properly. When we called to cancel the services they came out to update the equipment. We said no because we were planning on moving but they assured us that if we sold our house we could cancel the services with no problem. Sold the house and called to cancel our services but they are charging us $2500 for canceling early. Even after explaining that was not what we were told they are still charging us like we were the ones lying. Calling channel 8 news to report this company. Would not reccommend this company to anyone. Customer service was a nightmare!
    Read More
  30. User Score
    0
    May 31st, 2017 Three Springs, PA
    1 people found this review helpful!
    Safe Home Security is terrible. The employees are very unprofessional and they are very unorganized. To simply put it from the start it was bad. The rep came to my home for the initial visit and we discussed their services however I was unable to finalize the agreement. The rep came back to my house a few days later and spoke to my wife who called me on the telephone because I wasn’t home. So I agreed to go with their services but I told the rep to come back so I could sign the contract. Well the rep never came back and a few months later I get a bill. So I call customer service and they tell me I can use my American Express card to make my payment. I DON’T HAVE A AMERICAN EXPRESS CARD! The rep that came to my home forged my signature and used a pre-paid American Express card to open my account. Safe Home Security is a FRAUD!
    Read More
  31. User Score
    0
    May 22nd, 2017
    1 people found this review helpful!
    I been trying to cancel. My service with them I have left message on their e-mail.I put hold on my account SSH continued take payment on my account.
    Read More
  32. User Score
    0
    May 14th, 2017
    1 people found this review helpful!
    This is the WORST business I have ever dealt with. Their equipment has not worked since it was installed. When we did get them to come work on it they tricked us into signing an additional contract when we thought we were just signing that they did the work. THEN we asked to get out of the contract because nothing works – they told us not until this coming December. BUT we got a NEW contract that said our contract was up (this is May). We called. If we sign the contract it would have added 3 years to the December date. SHADY business practices. The guy said “Oh I should not have sent that – tear it up” when he thought we were on to this illegal dealing. VERY VERY VERY upset as they are taking our money every month.
    Read More
  33. User Score
    0
    May 3rd, 2017
    1 people found this review helpful!
    The very worst security company in the business. NO SERVICE after the sale. Over priced, I was charged for services that were not apart of the initial contract and were not provided. Contacted consumer protection to resolve my problem. After legal intervention Safe Home Security, retaliated with a vengeance with various erroneous charges which are outside the scope of your contract. Integrity is NO were to be found from upper management all the way down to the lowest level. Tried to charge for services not performed. Received numerous collection calls when payments stopped because they would not repair their equipment.
    Read More
  34. User Score
    0
    April 24th, 2017 Orlando, FL
    0 people found this review helpful!
    If you are thinking of using this company: DO NOT DO IT.
    Even though after you’ve been with the company for three years you go month to month, but they send you another 3 year contract and as others have noted will not continue services until you sign this, even though the initial says that you can go month to month after the initial 3 years are up.
    I remodeled my home and needed services that safe home just did not have (like a doorbell ring monitoring) and they would not let me out of the contract that still had 2 years on it!!! I offered to pay a separation fee because I just needed a more up to date service.
    Having said all of this. Their service is terrible and if you need to have anything changed they charge 99$ for someone to come out ie. I had to have it disconnected for three months for the remodel and they’re still charging me plus the 99 fee to have it suspended. Plus their entire service is antiquated and quite useless. Whenever an alarm has gone off, they call me and ask me if I’m ok, but have no idea what’s going on in the home. Go with a better security company if this is your first time. Avoid this one at all costs!!!
    Read More
  35. User Score
    0
    March 10th, 2017 Colorado Springs, CO
    3 people found this review helpful!
    They don’t provide the service that is advertised, and they will make it impossible to cancel.

    After I signed up, they didn’t monitor my home and never filed a permit with our police department. When I cancelled, they said they never received the cancellation and kept billing me. I’ve called, emailed, mailed saying I don’t want their service. It makes no difference. They are still calling me and saying my account is delinquent.

    I’ve never left bad reviews before, but this company is so shady that I need to let people know what they’re getting themselves into. Do not sign up with them!

    Read More
  36. User Score
    4
    February 17th, 2017 Washington, DC
    2 people found this review helpful!
    The auto renewal policy was not explained to me at time of service and had to pay an additional year of service when I switched companies. This was in the fifth year of service.
    Read More
  37. User Score
    0
    February 6th, 2017 Valrico, FL
    2 people found this review helpful!
    I know a lot of people read reviews and when they see so many bad ones they think they are just made up by competitors or they really can’t be “that bad”….well in the case of SHS- trust me- it’s THAT BAD. Honestly, I beg you, do ***NOT*** sign up with them! I have to admit, everything was fine with our service but we were paying so much money (over $55 a month) we knew we could find another company with more options for a cheaper price; which we did. That is when the issues began. As others have mentioned, when you call and ask for your cancellation date they LIE and tell you the wrong date. Same thing happened with us, we called multiple times and each time they gave us a different date. When we tried to cancel after calling one time, out of shear frustration, they said it had “just renewed: for 6 months. Imagine that, just after we talked to them the month before and they told us that the renewal date wasn’t for another 2 months. NO letters, no emails, no phone calls to let you know…..it just happens. There is no on-line billing system so there is no way to see any type of contract date, etc. We finally had to send them a letter letting them know they weren’t authorized to charge our credit card or charge us for service after a certain date; otherwise it would be considered fraud/breach of contract and we weren’t going to pay it. We even called and told them to go ahead and charge us for the last 2 months of service so we could pay it already and be done with it. But of course they only charged one month and when it came time to actually cancel they said we couldn’t because our account wasn’t paid in full. Really? Even though we already sent them essentially a ‘cease and disist’ letter!?! We had to make MULTIPLE phone calls, send multiple emails, and even faxed letters over to get them to stop charging us. We even called their monitoring company (alarm.com) and told them to stop monitoring since we weren’t paying SHS anymore. We signed up with a new company that is now monitoring our security (for a cheaper price, I might add!). We THOUGHT we had everything taken care of…but just today got a voicemail saying that SHS was trying to send a test signal and it was failing. Uh, yeah, because we CANCELED your service TWO MONTHS ago!! So who knows what BS they will come up with now. At this point, we may have to seek legal assistance as this is getting ridiculous. Seriously, do yourself a favor and find ANYONE else. If for some reason you either already signed up or still don’t believe all of these reviews and want to sign up….make sure to get your contract end date IN WRITING and then get additional confirmation on how to CANCEL your service IN WRITING. Then still be prepared to pay a lawyer to get them stop. *****YOU HAVE BEEN WARNED*****
    Read More
  38. User Score
    0
    January 18th, 2017 Medford, MA
    5 people found this review helpful!
    I have been a good customer of Safe Home Security for 7 years and turn to realize how awful your service is. I have tried to cancel my account almost a month ago, and have been kicked around between customer rep and customer service. As of this afternoon I have made 6 phone calls, 2 emails and 2 voices messages but I still couldn’t find anyone to cancel my account.

    I finally spoke to a Safe Home Security rep today. I was told that since I did not get my account cancelled last month, my account has been “rolled over”. According to the rep, I signed an agreement seven years ago saying that I will have to pay three more months. How disgusting! No wonder everyone in your company refused to help me cancel my account for weeks … so that you can roll my account over for another 3 months.

    If this is the way you treat your 7 year customer, I will dedicate my time to write as many negative online reviews as I possibly can. I will do my best to make sure that no one will ever consider your service. Your company deserves to go out of business.

    By the way, one of the reason I cancel my account: there were several incidences in last year that your “24 hours team” failed to check on us when cooking smoke triggered the fire alarm. Fire department was never called and the alarms were simply ignored. Obviously you did not provide services that you promised.

    Your company sucks.

    Read More
  39. User Score
    0
    November 16th, 2016 Trumbull, CT
    4 people found this review helpful!
    Terrible, I have called then everyday for the last week. Not a single returned call. I have asked to speak to a supervisor, Ethan refused to give me a supervisors name. Barry gave me Collon Walsh’s name. I left 4 messages for him. Adel gave me the name Sean but I am not able to reach him either.
    I really think the place is a fraud.
    Read More
  40. User Score
    0
    November 10th, 2016
    5 people found this review helpful!
    Very dishonest company. They do not even have a physical address to return equipment. we live in Senior community. SHS has dupped so many of us. They have told many of us that the system is free with free installation. Only expense is the monitoring which is $49.99 per month. Since my husbands Cancer and heart bypass we have had to relocate to our son’s home out of state. He already has his own security system so we no longer need SHS monitoring.
    when we called we were told that we had to pay for the equipment because it is very expensive, (again, which we were told at the time of signing up that system was free) i said we will return it and I was told they didn’t want it. I asked if they had a legal dept. we could speak with and was told that SHS could no longer speak with us. Very bad to prowl and seniors,. Needless to say SHS has been banned from coming into our community.
    Read More
  41. User Score
    7
    October 29th, 2016
    4 people found this review helpful!
    We have had this service for nine years and it has always worked fine. The times the alarm has gone off, the monitors call to verify that it’s me and all is OK. Once the police arrived because I did no answer when called. The system works. However, when I wanted to change companies for lower payments, I was told I have to notify them 60 days prior to the end of my contract, in writing, or I need to pay 90 % of the remaining contract. That was irritating, but I haven’t gone back to see my actual contract yet. They sent me one via email, but I want to see the one we signed two years ago. I don’t like the automatic renewal. I think after nine years, we should have a month-by-month service rather than a year-long contract.
    Read More
  42. User Score
    0
    October 25th, 2016 Danielson, CT
    2 people found this review helpful!
    had trouble with the alarm and without for 7 days. They wanted to make it 18 days. Said they had insurance on the alarm and would send the papers to sign. They snuck in a 5 yur contract. Siogned the papers and returned. I don’t own the houise and they will not let my daughter out of the contyract. I feel they voided thje contract when they did not respond fast enough. They arte preying on the elderly. This is deceptive business practices.
    Read More
  43. User Score
    1
    October 25th, 2016
    3 people found this review helpful!
    They called me out of the blue. I decided to listen to them. . Their products sounded interesting. I asked them to email me info. They never did. I checked my credit score the following day and noticed my credit score had lowered 8 points. Do not speak with this company. They suck.
    Read More
  44. User Score
    0
    October 21st, 2016 Frederick, MD
    2 people found this review helpful!
    The WORST, called every day demanding payment for a system that was not working. Sent to collections still called. I requested to pay the 80 fee to cancel service, collection caller said no it was 100 percent with a penalty, an interest but it was personal WOW!!!
    Read More
  45. User Score
    0
    September 13th, 2016 Baton Rouge, LA
    3 people found this review helpful!
    HORRIBLE!!!!! The customer service is horrible! The time it takes someone to come out and fix your equipment is horrible! I was told that the only way they’d consider my request an emergency is if someone breaks in my house. I’m sorry, but isn’t that what I’m trying to prevent. My system isn’t working AT ALL and it’s not an emergency to come out and fix it, even though several houses on my street, including the house next door, has been broken into. I HATE this alarm company!
    Read More
  46. User Score
    0
    September 6th, 2016 Waldorf, MD
    4 people found this review helpful!
    Safe Home is the worst company you will ever have to deal with as far as customer service or cancellations of service are concerned. They are dishonest. I guess everyone needs a job but I do wonder how the people that we’ve dealt with at SHS can sleep at night.
    Read More
  47. User Score
    0
    August 11th, 2016 Semmes, AL
    6 people found this review helpful!
    Sent letter cancelling service four months before contract was up. .Called the month contract was up and verified that everything was paid and that my credit card would no longer be charged – was told contract was fulfilled and credit card co. notified. A year later I get a notice from my credit monitoring co. where Safe Home Security filed a complaint on me stating that I had not paid my bill in over a year and a half. Called and talked to several people at Safe Home Security. They have a lot of people that don’t know what they are doing. Bad company with people that are obviously not trained. Still have not resolved my problem and filed complaint with equilfax. Would not recommend this company to ANYONE.
    Read More
  48. User Score
    0
    July 21st, 2016 Opa Locka, FL
    4 people found this review helpful!
    Their customer service can’t be worst !! BAD !! They don’t care about your security !
    Read More
  49. User Score
    0
    July 12th, 2016 Montgomery, AL
    5 people found this review helpful!
    I am a veteran. I’ve been through a lot since I was honorably discharged. Four back surgeries, one of which almost cost my life, all of this has happened and I was able to roll with it because no one intentionally hurt me! This company, I cannot forgive! Thir lazy contractors who put in off brand equipment not the GE brand that was promised wouldn’t come back to fix it the day the installed it; Why did they need to come back the first day…because it stopped working! After repeated calls and the promotional promise of taking over our previous contract for better equipment (right), our checking account has over $500 deducted from the contract they were supposed to take over! That is money to pay bills, buy food, and get gas to go to WORK! So we can pay those ungrateful people who don’t care because they are able to feed their children tonight while we will have to go to a church to borrow food until we get the check they mailed us. Of course they are not going to pay for the late fees and over draft charges our credit union charges us every time a bill came out automatically before we could do anything about it! And guess what…our system still doesn’t work! We are calling every day for their contractors to come out and getting hung up on, getting some who is sarcastic and unfriendly (Lisa), and told us well you have only 3 days to return your product (againLisa) well who are we supposed to turn it in to when we called your contractors back the first night and haven’t seen them since?!
    Read More
  50. User Score
    0
    June 2nd, 2016 Denver, CO
    7 people found this review helpful!
    repairs not being done! without service for over a month and still no monitoring. This is a business. Have hired a attorney to send a letter for BREACH OF CONTRACT.
    Read More

Recent News:

Want Us To Review a Company?

If there is a home security company that you don't see on our site, and would like us to review, please contact us.

REAL REVIEWS (YES THEY’RE REAL)

With so many home security companies out there, and a lack of sites willing to bring you the HONEST breakdowns of each company, what source can you turn to for the real information you can trust?

We are dedicated to bringing the truth out, and rank home security companies as they should be. Through our investigation, and experience with each company, we rank each company, and bring you our honest, unbiased opinion. We also include authentic user reviews by past customers of each company that are moderated and verified.

Like many sites, we are compensated through affiliate relationships with each company we review, however all of our rankings are based on our 9-Point Ranking Criteria.

All reviews are subject to moderation and approval. Any reviews that may resemble false information, or competitors of another company will need to be verified by our staff before being approved and published. We reserve the right to approve or deny any reviews left on this site.
Our Score
5.2
User Score
1.5
Rank this Company

Ratings Breakdown

Price

Monthly Payment (landline)
$30.00

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
3/5

Contract Length

Total # of months
Undisclosed

Cancellation Policy

Can you cancel contract?
Fees may apply

Moving Policy

Can you move with system?
Free

Number of Reviews

User reviews here on BHSC
90

Overall Score

Based on ranking criteria
5.2 /10

Protect America

Compared to industry leader
9.0 /10
Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,277

Overall Score

Based on ranking criteria
9.0 /10