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#53
SafeHomeSecurity-Logo

Safe Home Security

$30 monthly monitoring

Our Score
5.2
User Score
1.0
Our Score
5.2
User Score
1.0
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$30.00

Install & Equipment Fee

Undisclosed

Contract Length

Undisclosed

Cancellation Policy

Fees may apply

System Relocation Fee

Free

Number of Reviews

122

This Review is maintained by Chase Sagum

Review Last Updated: July 17, 2019

After two decades in the security industry, Safe Home Security knows that when it comes to protecting families, businesses and valuables, people want the very best in the way of monitored security services.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.1
$34.99-49.99
$69+

#3

5.1
$34.95-59.99
$199-499

#53
SafeHomeSecurity-Logo

1.0
$30.00
Undisclosed

Pros

This company is very customer-oriented. It is simple to get a quote by filling out a request form on the company’s website. Current customers can access their accounts online at any time of day. The company offers free installation and activation when customers purchase a plan, which helps stretch the budget. They also offer a 15% discount on equipment for new customers. The systems offered can also be set to ignore the movement of small animals in the home, so pets don’t set off any alarms and cause unnecessary worry.

Cons

This company does not have the best reputation. While businesses are not required to be accredited by the Better Business Bureau, acquiring this accreditation can be seen as a good-faith gesture on the part of the business. We talked to a sales manager that indicated most of their complaints deal with their auto-renewal agreement. We were assured by the manager that Safe Home Security is working hard to improve their score and resolve complaints.

Our Recommendation

Overall, this company is not one of the best security companies out there. There are other more reputable companies that consumers should look at first. These companies have better customer reviews and fewer complaints by consumers.

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Safe Home Security Contract Details

Section 3
Monitoring: Company agrees to provide monitoring services for a period of 36 months from the above date.  This agreement shall automatically renew without action by either party under the same terms and conditions for successive periods equal to one month unless either party gives to the other at least sixty days written notice, prior to expiration date, of intention to terminate this Agreement upon any expiration date.  Upon renewal, service will be billed at then-current monitoring fees.

Why it’s important
Once the initial contract is over, the monitoring services will automatically renew on a month to month basis unless the home own specifically cancels the agreement in writing at least 60 days before the end of the three year period.

Section 9
Service Repairs to the Clients System: Unless otherwise indicated, the client understands that the monitoring fee covers only the monitoring service and client agrees to pay Company for all service or repairs to the alarm system.  Client hereby agrees to periodically test, at least monthly, observe Client’s system, be aware of its operational status in accordance with the operating instructions, and request service if needed.

Why it’s important
Any repairs that are needed on the system are the customer’s responsibility.  The month fee only covers the monitoring and will not cover any maintenance done to fix the system.

Section 18
Interruption or delay of Service: The Company assumes no liability for delays in installation or interruption of service due to strikes, riots, floods, fires, acts of God or any causes beyond the control of the Company.  The Company will not be required to supply service to the Client while interruption of the service due to any such cause shall continue.

Why it’s important
If something happens that interrupts the monitoring of your system the company is not responsible for anything that happens during the period.  For example, long power outages, natural disasters, fire, or any other incident that cuts off service immediately alleviates Safe Home from any responsibilities.

Section 22
Warning and Testing of Equipment: Smoke detectors, panic buttons, medical pendants, and other electronic components operate off A.C. (electric) or battery power.  If batteries become dead or electric power is lost, smoke detectors and other components will not operate and the alarm will not sound or communicate to the central station.  The System and all components should be tested by the Clients at least twice monthly through to the central station to insure the System is functioning.  If the Client discovers malfunctions or desires explanation on system testing, he should contact the company’s service department for immediate service.  The Company assumes no liability for periodic testing of the system.

Why it’s important
If is your job to check your batteries and equipment functionality twice a month.  If something goes awry and the equipment doesn’t work it is your fault for not checking it.

Section 23
Failure to meet payment: In the event of a failure to meet a scheduled payment of any of the charges due and payable on this Agreement, the remainder of this Agreement, including interest of 1.5% per month (18% per year) and the attorney’s fees accrued thereon, will be accelerated and become immediately payable in full.

Why it’s important
If you fail to make the monthly payments then you will be charged the remainder of the months left on the contract plus interest and attorney’s fees.  Although you weren’t able to make the one monthly payment, somehow you are required to pay everything listed above in full right away.

Section 27
Increase in service fees: Company shall have the right, at any time, to increase the service fee to reflect any additional governmental fees such as increased taxes, licenses, permits, or fees which Company may incur or which may be charged to Company by any utility or governmental agency relating to the services Company provides and Client agrees to pay the same.  In addition, Company may increase the services fee for any renewal term by giving Client sixty days prior notice.

Why it’s important
Safe Home can increase their monthly monitoring fees anytime they get hit with an increase in fees from the government.  For example, if they are charged an extra fee or tax they will pass that cost onto you in the form of increasing the monthly fee.  Also, at the time of contract renewal they can increase your rate by informing you of the increase at least 60 days before the renewal.

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122 Safe Home Security Reviews

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  1. User Score
    0
    November 19th, 2019 San Francisco, CA
    0 people found this review helpful!
    Waste of Money. I must not have read the fine print and got stuck with no options. In three years I’ve had service I never received an email or phone call about the service and pretty much forgot that I was paying $43 for a security service. After I was robbed I couldn’t find my original order form for the service as that was the only document I was ever given. I called the number that was taking money from my bank with the idea that I would cancel services as it wasn’t needed and did’t work reliably. They would not let me cancel until I paid my contract in full through 2021 which came out to roughly $950. Needless to say I couldn’t remember why I would opt for a contract that ran through 2021 and asked for the contract to verify I signed it and have not received anything after trying to get the info two months ago. I was given the option to have a technician come and repair my equipment but because I didn’t sign up for the repair package I would have to pay out of pocket for the repairs to their equipment. I am still waiting to receive documentation that I have a contract through 2021. I tried to pay it out in full to just be done with this company and haven’t received a cancellation invoice but they keep charging my card for the full monthly amount every month. Call a more reputable company if you want to get reliable service and customer support or just install your own system. It’s easy and a lot cheaper.
    Read More
  2. User Score
    0
    November 15th, 2019
    0 people found this review helpful!
    I have been trying to get someone to come fix my system for 3 weeks I keep getting the run around
    Read More
  3. User Score
    0
    October 30th, 2019 Boca Raton, FL
    0 people found this review helpful!
    Since my first month I had issues with billing got over charged I have to call every time i get a bill because it’s wrong can’t wait to cancel my service with them they SUCK
    Read More
  4. User Score
    1
    August 27th, 2019
    0 people found this review helpful!
    Almost impossible to discontinue, home office must be in Nigeria
    Read More
  5. User Score
    0
    August 22nd, 2019 New Iberia, LA
    0 people found this review helpful!
    system has been out since January 2019, we are in August and still no service, Supervisor Mrs M does not return any calls.. they are not the company for you.
    Read More
  6. User Score
    0
    August 14th, 2019
    2 people found this review helpful!
    what a SCAMMER!!!so my previous company said is coming to update our house security.and we sign a payment.Then after a week someone went to our account and took off money we thought it was our previous company so we cancel it.After that we received a threat on late bills I thought we already cancel. So we thought it was a scam.And after that they called us and said that we sign a contract with them but we never did.they said on our update day we signed it electronically.I said yeah we did sign something.they said it was our responsibility to read what we sign.Then I said “NO” we sign a payment not no contract.Then I ask them to email us the contract that we don’t even have.Then I notice something on the signature it look nothing like how I sign it was way off it wasn’t even spell right at all.so ask them someone sign my name on that contract.So we made a police report and they won’t accept for cancellation.then they send me to collections. But I refuse to pay.They only car about money not customers safety.were still out of service. This is a horrible scammer company they lied to us that we sign a contract.SO PLEASE DON’T GET SCAM BY THEM!!!!!
    Read More
  7. User Score
    0
    July 31st, 2019 Phoenix, AZ
    3 people found this review helpful!
    I signed a contract with this company over 3 years ago for monitoring service for 36 months. While the service was ok, when I wanted to terminate the contract, their customer service said I needed to notify them in writing. After I sent the letter asking to close my account I received another statement saying I owed them for three months service in advance along with a warranty fee of $30 and a processing fee of $3. I ended up having to pay them or risk having them ruin my credit. Do not do business with this company.
    Read More
  8. User Score
    0
    July 25th, 2019 Williamston, MI
    1 people found this review helpful!
    The representative failed to provide us with all the information that I’m reading. The information that he gave us was false. He told us that there would be no charges for any service callus , and that anytime we call they would send a service man. No one has showed up yet after 3 phone calls. The last conversation they said they only have service people in certain states and they have to travel and may not make it to my area.The equipment is terrible. We never received the installation certificate they promised. They’ve taken 3 payments of $49.99 out of my account this month July 2019 within a 6 day period 2 on the same day and refuse to return it. They should be locked up. We’ve already contacted the BBB. DO NOT sign with this company.
    Read More
  9. User Score
    0
    July 11th, 2019
    1 people found this review helpful!
    SCAMMERS: I NEVER saw anyone from this company, never had any equipment installed, never signed any contract with this company…I use ADT and ADT installed a wireless system in my home. Only ADT monitors my system. SHS has no access to my security system yet they continue to bill me and have reported missed payments to the credit bureau. I filled a complaint with the credit bureau and some past charges were removed. BUT SHS now is continuing to bill me. No bills or any correspondence have been sent to my home for months, yet they continue to report missed payments to the credit bureau. DO NOT GET INVOLVED with Safe Home Security in any way {I didn’t but look what happened to me}! This company runs their business in a totally unlawful manner. SCAM ARTISTS
    Read More
  10. User Score
    0
    July 3rd, 2019 Jesup, GA
    2 people found this review helpful!
    This company sucks, I wouldn’t recommend it to a dog. The sales people lie about what you are going to get. Just be sure that everything that was promised is done before you sign the contract. The equipment is malfunctioning. When you call for technical issues they make appointments with you and don’t show up or call. You sit home waste a half day for nothing.
    They automatically withdraw unauthorized payments out of your account even when they are not due. Instead of returning your money back into your bank account, they want to add it to your account as a credit. I signed up with them on May 2, 2019. Paid the first month with my debit card. My second month for June was suppose to be free. I have that on paper, but they still went into my account and took two payments out. Not one but two in June. They kept lying to me about putting my money back into my account. Each time I called about it, it was a different story. I had to file a claim through my back to get my money back. I have been through it with this company. I changed over from Frontpoint Security. HUGH mistake. Was with them 3 plus years never had a problem.
    Read More
  11. User Score
    0
    June 25th, 2019 Beltsville, MD
    2 people found this review helpful!
    Do not sign up with this company.. Long waits on phone questions. They have crappy equipment that after a few months do not work… then when you call about it they don’t respond…. the camera’s suck. They sign you up for 5 years then scratch it and put 66 months…. TERRIBLE!!!!!!!!
    Read More
  12. User Score
    0
    June 11th, 2019
    3 people found this review helpful!
    I usually look at reviews before I sign up with a company but was working and left it up to the installer of my video system it has been a disater ever since. When trying to move system took over 30 days to re-install after being promised sooner service. On Friday 6/7/2019 the company made a large unauthorized debit from my account only to tell me a billing error occured that could not be resolved for 5 business day. Horrible Horrible Horrible If I didnt work so hard to keep my credit straight I would just walk away Horrible!!!!!
    Read More
  13. User Score
    0
    June 6th, 2019 Boise, ID
    2 people found this review helpful!
    This is a terrible, terrible company and I have no idea how they are still in business. We sold our home over 2.5 years ago which was 5 years after we signed the original contract. They claimed we signed a new contract after we paid full price to replace our control panel rather than signing a new contract and that we were still under contract for another 3 years. We did not pull the equipment out of our house, so they said there was nothing we could do even to stop services! They ACTUALLY claim they have no way of stopping services and refused to cancel the account! So the people that purchased our home have been stuck with this system they cannot control and we have complete control of it! How is that safe?! Do NOT EVER do business with this company. They don’t care about keeping families safe, they just want your money. When you ask to speak to a manager because the customer service reps laugh in your face, they conveniently are never in the office. We tried to cancel yet again today and were told it will be ANOTHER year. Our bank has stopped payment. We filed a complaint with the office of the attorney general a year ago but it is a long process. They are actually being sued AGAIN for contempt of failing to change their misleading business practices. Don’t trust them to protect your loved ones, there are so many reputable companies that will make sure you are their priority.
    Read More
  14. User Score
    0
    May 24th, 2019
    3 people found this review helpful!
    No way to get InTouch with sales representative to confirm agreement.
    Read More
  15. User Score
    0
    May 20th, 2019 North Attleboro, MA
    5 people found this review helpful!
    after many attempts to send email with proof of sale they still wont cancel my contract
    Read More
  16. User Score
    0
    May 13th, 2019 East Granby, CT
    3 people found this review helpful!
    Had SHS for many years, first under old house and now on current house.

    Service on old house years ago (18 years ago) was excellent.

    Now?… No.
    I suspect that the service is not actually working correctly.

    Due to financial reasons I called and cancelled the service recently. They told me to send a letter to an email address. I did.
    Heard nothing back. Assumed it was cancelled.
    Then, received another bill with a late fee.

    I called back. They claimed I never cancelled. I did.
    They claimed that I had just renewed. I hadn’t.
    They claimed they had a signature. They didn’t, and when I asked them to prove it they searched file and found old contracts. Then they said I signed a 5 year contract last year. I did not. I have only ever agreed to one year terms of service. They said they will continue to bill me until the 5 year contract is up, service provided or not.

    I demanded that they cancel. They said I had to resubmit the letter I previously submitted. I checked the email address and lo and behold it was a different email address they wanted me to send to from the last time.

    By the way, when you call their customer service, option 6 on the automated answering message is for cancellation requests. When you select option 6 the phone gets instantly disconnected. Every time. I had to use another option to get a live person to talk to.

    So, I agree with the other reviews.
    This has turned into a scam company.
    Stay away from them. They should be prosecuted for fraudulent practices.

    Read More
  17. User Score
    0
    May 6th, 2019 Morristown, TN
    4 people found this review helpful!
    This company refuses to provide the service we contracted for. We have been without service since July of 2018. We stopped paying in September and all we get is pay your bill and we will fix the system. My question to them is if it’s not working why should I have to pay ? There response is that your under contract. I have spoke with numerous representatives and told them to cancel and they say ok but the collections call and says you can only cancel in writing. I have written 3 times and they say they never received it. Once they scheduled a service tech but I had to cancel because of a death in the family. They have stated numerous times that I have to work with their schedule and be here when they tell me too. I explained that we both work and it can’t be done that way.. there reply is if I want it fixed be here when they tell me to
    Read More
  18. User Score
    0
    April 27th, 2019 Sacramento, CA
    3 people found this review helpful!
    Now only is this service sub par. But we have attempted to cancel this service multiple times with them responding that it is canceled and yet they keep billing.. Now they claim we are late on payments and reporting it to our credit.. This company is a scam company
    Read More
  19. User Score
    0
    April 26th, 2019 Iola, TX
    4 people found this review helpful!
    What ever you do, do not get involved with this company. They do not stand by commitments made by their employee for release of contract date. They try to auto re-new your contract without your approval. Once notified that you do not wish to renew the monitoring contract they ignore all written and verbal statements closing the contract per the written and verbal statement from their employee.

    Once they do not get what they want they report to credit bureaus that you are in default even when they were notified verbally and in writing the we did not renew the contract prior to the written end date made to you by an employee of their company.

    VERY POOR COMPANY AND DIFFICULT TO DEAL WITH.

    Read More
  20. User Score
    0
    April 22nd, 2019 Jacksonville, IL
    1 people found this review helpful!
    Our job was never finished then we find out someone forged our signature on a contract. When we finally talked to someone after numerous emails and phone calls we were told it was signed electronically. How can that be done without our consent. Also they didn’t even spell our name right. After filing a police report we are now contacting a lawyer whatever you do don’t talk to these people.

    Call nyeact

    Read More

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Our Score
5.2
User Score
1.0
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$30.00

Install & Equipment Fee

Undisclosed

Contract Length

Undisclosed

Cancellation Policy

Fees may apply

System Relocation Fee

Free

Number of Reviews

122
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,436