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#50
shs

Safe Home Security

$30 monthly monitoring

Our Score
5.2
User Score
1.6

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Our Score
5.2
User Score
1.6
Rank this Company

Ratings Breakdown

Price

Monthly Payment (landline)
$30.00

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
3/5

Contract Length

Total # of months
Undisclosed

Cancellation Policy

Can you cancel contract?
Fees may apply

Moving Policy

Can you move with system?
Free

Number of Reviews

User reviews here on BHSC
67

This Review is maintained by Chase Sagum

Review Last Updated: November 30, 2016

After two decades in the security industry, Safe Home Security knows that when it comes to protecting families, businesses and valuables, people want the very best in the way of monitored security services.

After two decades in the security industry, Safe Home Security knows that when it comes to protecting families, businesses and valuables, people want the very best in the way of monitored security services.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.3
$19.99-$42.99
$0

#2

7.7
$34.99
$99

#3

5.9
$34.95-49.95
$99

#50
shs

1.6
$30.00
Undisclosed

The Good

This company is very customer-oriented. It is simple to get a quote by filling out a request form on the company’s website. Current customers can access their accounts online at any time of day. The company offers free installation and activation when customers purchase a plan, which helps stretch the budget. They also offer a 15% discount on equipment for new customers. The systems offered can also be set to ignore the movement of small animals in the home, so pets don’t set off any alarms and cause unnecessary worry.

The Bad

This company does not have the best reputation. While businesses are not required to be accredited by the Better Business Bureau, acquiring this accreditation can be seen as a good-faith gesture on the part of the business. We talked to a sales manager that indicated most of their complaints deal with their auto-renewal agreement. We were assured by the manager that Safe Home Security is working hard to improve their score and resolve complaints.

The Bottom Line

Overall, this company is not one of the best security companies out there. There are other more reputable companies that consumers should look at first. These companies have better customer reviews and less complaints by consumers.

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Section 3

Monitoring: Company agrees to provide monitoring services for a period of 36 months from the above date.  This agreement shall automatically renew without action by either party under the same terms and conditions for successive periods equal to one month unless either party gives to the other at least sixty days written notice, prior to expiration date, of intention to terminate this Agreement upon any expiration date.  Upon renewal, service will be billed at then-current monitoring fees.

Why it’s important

Once the initial contract is over, the monitoring services will automatically renew on a month to month basis unless the home own specifically cancels the agreement in writing at least 60 days before the end of the three year period.

Section 9

Service Repairs to the Clients System: Unless otherwise indicated, the client understands that the monitoring fee covers only the monitoring service and client agrees to pay Company for all service or repairs to the alarm system.  Client hereby agrees to periodically test, at least monthly, observe Client’s system, be aware of its operational status in accordance with the operating instructions, and request service if needed.

Why it’s important

Any repairs that are needed on the system are the customer’s responsibility.  The month fee only covers the monitoring and will not cover any maintenance done to fix the system.

Section 18

Interruption or delay of Service: The Company assumes no liability for delays in installation or interruption of service due to strikes, riots, floods, fires, acts of God or any causes beyond the control of the Company.  The Company will not be required to supply service to the Client while interruption of the service due to any such cause shall continue.

Why it’s important

If something happens that interrupts the monitoring of your system the company is not responsible for anything that happens during the period.  For example, long power outages, natural disasters, fire, or any other incident that cuts off service immediately alleviates Safe Home from any responsibilities.

Section 22

Warning and Testing of Equipment: Smoke detectors, panic buttons, medical pendants, and other electronic components operate off A.C. (electric) or battery power.  If batteries become dead or electric power is lost, smoke detectors and other components will not operate and the alarm will not sound or communicate to the central station.  The System and all components should be tested by the Clients at least twice monthly through to the central station to insure the System is functioning.  If the Client discovers malfunctions or desires explanation on system testing, he should contact the company’s service department for immediate service.  The Company assumes no liability for periodic testing of the system.

Why it’s important

If is your job to check your batteries and equipment functionality twice a month.  If something goes awry and the equipment doesn’t work it is your fault for not checking it.

Section 23

Failure to meet payment: In the event of a failure to meet a scheduled payment of any of the charges due and payable on this Agreement, the remainder of this Agreement, including interest of 1.5% per month (18% per year) and the attorney’s fees accrued thereon, will be accelerated and become immediately payable in full.

Why it’s important

If you fail to make the monthly payments then you will be charged the remainder of the months left on the contract plus interest and attorney’s fees.  Although you weren’t able to make the one monthly payment, somehow you are required to pay everything listed above in full right away.

Section 27

Increase in service fees: Company shall have the right, at any time, to increase the service fee to reflect any additional governmental fees such as increased taxes, licenses, permits, or fees which Company may incur or which may be charged to Company by any utility or governmental agency relating to the services Company provides and Client agrees to pay the same.  In addition, Company may increase the services fee for any renewal term by giving Client sixty days prior notice.

Why it’s important

Safe Home can increase their monthly monitoring fees anytime they get hit with an increase in fees from the government.  For example, if they are charged an extra fee or tax they will pass that cost onto you in the form of increasing the monthly fee.  Also, at the time of contract renewal they can increase your rate by informing you of the increase at least 60 days before the renewal.  

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67 Safe Home Security Reviews

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  1. User Score
    10
    September 11th, 2017 Stoneham, MA
    0 people found this review helpful!
    I have been a long time customer. Since 2002 I think. My experience with safe home to this point has been almost non existent because I have never had any real issue’s with the equipment installed at my home. I have had some small amount of Dealings with the administrative department trying to up my annual costs but I was never forced to.
    The reason I am even writing a review is because a service call was required to change out my old 2g cell phone device to a 4g. The Technician Art B. was very personable and professional. I want to commend him on a job well done and let the people at safe home know that this guy and guys like him are a good reason for me to stay a customer of yours.
    Thanks,
    John Champigny
    Read More
  2. User Score
    10
    August 9th, 2017
    0 people found this review helpful!
    Chad came out to access the system. He was very polite and professional. He found the problem and tested the system to make sure it was working properly.
    We were very satisfied with Chad’s service.
    Read More
  3. User Score
    10
    August 3rd, 2017
    0 people found this review helpful!
    Christian came and assessed our problem with our alarm system right away. He was able to clear the FC symbol and checked to see that the alarm was up and running. He was very friendly and courteous. Christian was very knowledgeable and through. It’s a good feeling to know that our alarm system is performing well. Thank you.
    Read More
  4. User Score
    8
    July 30th, 2017
    0 people found this review helpful!
    Have had their system for a number of years. No equipment issues, works as expected. Monitoring is as expected. I have accidentally tripped system a few times over the years and got expected calls and check ups. Have had battery replacement and periodic service calls to check sensors and all costs covered by my maintenance contract. Same technician has been servicing equipment over the years and he is personable,, efficient, prompt and competent. No complaints. South Florida.
    Read More
  5. User Score
    0
    June 14th, 2017 Alhambra, CA
    0 people found this review helpful!
    Never heard of SHE. When reviewing my current credit report I found a hard inquiry noted on 5/30/17 which resulted in a 4 point drop in my FICO. What business does this company have checking credit on folks randomly?
    Read More
  6. User Score
    0
    June 13th, 2017
    0 people found this review helpful!
    Equipment never worked properly. When we called to cancel the services they came out to update the equipment. We said no because we were planning on moving but they assured us that if we sold our house we could cancel the services with no problem. Sold the house and called to cancel our services but they are charging us $2500 for canceling early. Even after explaining that was not what we were told they are still charging us like we were the ones lying. Calling channel 8 news to report this company. Would not reccommend this company to anyone. Customer service was a nightmare!
    Read More
  7. User Score
    0
    May 31st, 2017 Three Springs, PA
    1 people found this review helpful!
    Safe Home Security is terrible. The employees are very unprofessional and they are very unorganized. To simply put it from the start it was bad. The rep came to my home for the initial visit and we discussed their services however I was unable to finalize the agreement. The rep came back to my house a few days later and spoke to my wife who called me on the telephone because I wasn’t home. So I agreed to go with their services but I told the rep to come back so I could sign the contract. Well the rep never came back and a few months later I get a bill. So I call customer service and they tell me I can use my American Express card to make my payment. I DON’T HAVE A AMERICAN EXPRESS CARD! The rep that came to my home forged my signature and used a pre-paid American Express card to open my account. Safe Home Security is a FRAUD!
    Read More
  8. User Score
    0
    May 22nd, 2017
    1 people found this review helpful!
    I been trying to cancel. My service with them I have left message on their e-mail.I put hold on my account SSH continued take payment on my account.
    Read More
  9. User Score
    0
    May 14th, 2017
    1 people found this review helpful!
    This is the WORST business I have ever dealt with. Their equipment has not worked since it was installed. When we did get them to come work on it they tricked us into signing an additional contract when we thought we were just signing that they did the work. THEN we asked to get out of the contract because nothing works – they told us not until this coming December. BUT we got a NEW contract that said our contract was up (this is May). We called. If we sign the contract it would have added 3 years to the December date. SHADY business practices. The guy said “Oh I should not have sent that – tear it up” when he thought we were on to this illegal dealing. VERY VERY VERY upset as they are taking our money every month.
    Read More
  10. User Score
    0
    May 3rd, 2017
    1 people found this review helpful!
    The very worst security company in the business. NO SERVICE after the sale. Over priced, I was charged for services that were not apart of the initial contract and were not provided. Contacted consumer protection to resolve my problem. After legal intervention Safe Home Security, retaliated with a vengeance with various erroneous charges which are outside the scope of your contract. Integrity is NO were to be found from upper management all the way down to the lowest level. Tried to charge for services not performed. Received numerous collection calls when payments stopped because they would not repair their equipment.
    Read More
  11. User Score
    0
    April 24th, 2017 Orlando, FL
    0 people found this review helpful!
    If you are thinking of using this company: DO NOT DO IT.
    Even though after you’ve been with the company for three years you go month to month, but they send you another 3 year contract and as others have noted will not continue services until you sign this, even though the initial says that you can go month to month after the initial 3 years are up.
    I remodeled my home and needed services that safe home just did not have (like a doorbell ring monitoring) and they would not let me out of the contract that still had 2 years on it!!! I offered to pay a separation fee because I just needed a more up to date service.
    Having said all of this. Their service is terrible and if you need to have anything changed they charge 99$ for someone to come out ie. I had to have it disconnected for three months for the remodel and they’re still charging me plus the 99 fee to have it suspended. Plus their entire service is antiquated and quite useless. Whenever an alarm has gone off, they call me and ask me if I’m ok, but have no idea what’s going on in the home. Go with a better security company if this is your first time. Avoid this one at all costs!!!
    Read More
  12. User Score
    0
    March 10th, 2017 Colorado Springs, CO
    3 people found this review helpful!
    They don’t provide the service that is advertised, and they will make it impossible to cancel.

    After I signed up, they didn’t monitor my home and never filed a permit with our police department. When I cancelled, they said they never received the cancellation and kept billing me. I’ve called, emailed, mailed saying I don’t want their service. It makes no difference. They are still calling me and saying my account is delinquent.

    I’ve never left bad reviews before, but this company is so shady that I need to let people know what they’re getting themselves into. Do not sign up with them!

    Read More
  13. User Score
    4
    February 17th, 2017 Washington, DC
    2 people found this review helpful!
    The auto renewal policy was not explained to me at time of service and had to pay an additional year of service when I switched companies. This was in the fifth year of service.
    Read More
  14. User Score
    0
    February 6th, 2017 Valrico, FL
    2 people found this review helpful!
    I know a lot of people read reviews and when they see so many bad ones they think they are just made up by competitors or they really can’t be “that bad”….well in the case of SHS- trust me- it’s THAT BAD. Honestly, I beg you, do ***NOT*** sign up with them! I have to admit, everything was fine with our service but we were paying so much money (over $55 a month) we knew we could find another company with more options for a cheaper price; which we did. That is when the issues began. As others have mentioned, when you call and ask for your cancellation date they LIE and tell you the wrong date. Same thing happened with us, we called multiple times and each time they gave us a different date. When we tried to cancel after calling one time, out of shear frustration, they said it had “just renewed: for 6 months. Imagine that, just after we talked to them the month before and they told us that the renewal date wasn’t for another 2 months. NO letters, no emails, no phone calls to let you know…..it just happens. There is no on-line billing system so there is no way to see any type of contract date, etc. We finally had to send them a letter letting them know they weren’t authorized to charge our credit card or charge us for service after a certain date; otherwise it would be considered fraud/breach of contract and we weren’t going to pay it. We even called and told them to go ahead and charge us for the last 2 months of service so we could pay it already and be done with it. But of course they only charged one month and when it came time to actually cancel they said we couldn’t because our account wasn’t paid in full. Really? Even though we already sent them essentially a ‘cease and disist’ letter!?! We had to make MULTIPLE phone calls, send multiple emails, and even faxed letters over to get them to stop charging us. We even called their monitoring company (alarm.com) and told them to stop monitoring since we weren’t paying SHS anymore. We signed up with a new company that is now monitoring our security (for a cheaper price, I might add!). We THOUGHT we had everything taken care of…but just today got a voicemail saying that SHS was trying to send a test signal and it was failing. Uh, yeah, because we CANCELED your service TWO MONTHS ago!! So who knows what BS they will come up with now. At this point, we may have to seek legal assistance as this is getting ridiculous. Seriously, do yourself a favor and find ANYONE else. If for some reason you either already signed up or still don’t believe all of these reviews and want to sign up….make sure to get your contract end date IN WRITING and then get additional confirmation on how to CANCEL your service IN WRITING. Then still be prepared to pay a lawyer to get them stop. *****YOU HAVE BEEN WARNED*****
    Read More
  15. User Score
    0
    January 18th, 2017 Medford, MA
    4 people found this review helpful!
    I have been a good customer of Safe Home Security for 7 years and turn to realize how awful your service is. I have tried to cancel my account almost a month ago, and have been kicked around between customer rep and customer service. As of this afternoon I have made 6 phone calls, 2 emails and 2 voices messages but I still couldn’t find anyone to cancel my account.

    I finally spoke to a Safe Home Security rep today. I was told that since I did not get my account cancelled last month, my account has been “rolled over”. According to the rep, I signed an agreement seven years ago saying that I will have to pay three more months. How disgusting! No wonder everyone in your company refused to help me cancel my account for weeks … so that you can roll my account over for another 3 months.

    If this is the way you treat your 7 year customer, I will dedicate my time to write as many negative online reviews as I possibly can. I will do my best to make sure that no one will ever consider your service. Your company deserves to go out of business.

    By the way, one of the reason I cancel my account: there were several incidences in last year that your “24 hours team” failed to check on us when cooking smoke triggered the fire alarm. Fire department was never called and the alarms were simply ignored. Obviously you did not provide services that you promised.

    Your company sucks.

    Read More
  16. User Score
    0
    November 16th, 2016 Trumbull, CT
    4 people found this review helpful!
    Terrible, I have called then everyday for the last week. Not a single returned call. I have asked to speak to a supervisor, Ethan refused to give me a supervisors name. Barry gave me Collon Walsh’s name. I left 4 messages for him. Adel gave me the name Sean but I am not able to reach him either.
    I really think the place is a fraud.
    Read More
  17. User Score
    0
    November 10th, 2016
    4 people found this review helpful!
    Very dishonest company. They do not even have a physical address to return equipment. we live in Senior community. SHS has dupped so many of us. They have told many of us that the system is free with free installation. Only expense is the monitoring which is $49.99 per month. Since my husbands Cancer and heart bypass we have had to relocate to our son’s home out of state. He already has his own security system so we no longer need SHS monitoring.
    when we called we were told that we had to pay for the equipment because it is very expensive, (again, which we were told at the time of signing up that system was free) i said we will return it and I was told they didn’t want it. I asked if they had a legal dept. we could speak with and was told that SHS could no longer speak with us. Very bad to prowl and seniors,. Needless to say SHS has been banned from coming into our community.
    Read More
  18. User Score
    7
    October 29th, 2016
    4 people found this review helpful!
    We have had this service for nine years and it has always worked fine. The times the alarm has gone off, the monitors call to verify that it’s me and all is OK. Once the police arrived because I did no answer when called. The system works. However, when I wanted to change companies for lower payments, I was told I have to notify them 60 days prior to the end of my contract, in writing, or I need to pay 90 % of the remaining contract. That was irritating, but I haven’t gone back to see my actual contract yet. They sent me one via email, but I want to see the one we signed two years ago. I don’t like the automatic renewal. I think after nine years, we should have a month-by-month service rather than a year-long contract.
    Read More
  19. User Score
    0
    October 25th, 2016 Danielson, CT
    2 people found this review helpful!
    had trouble with the alarm and without for 7 days. They wanted to make it 18 days. Said they had insurance on the alarm and would send the papers to sign. They snuck in a 5 yur contract. Siogned the papers and returned. I don’t own the houise and they will not let my daughter out of the contyract. I feel they voided thje contract when they did not respond fast enough. They arte preying on the elderly. This is deceptive business practices.
    Read More
  20. User Score
    1
    October 25th, 2016
    3 people found this review helpful!
    They called me out of the blue. I decided to listen to them. . Their products sounded interesting. I asked them to email me info. They never did. I checked my credit score the following day and noticed my credit score had lowered 8 points. Do not speak with this company. They suck.
    Read More

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Our Score
5.2
User Score
1.6
Rank this Company

Ratings Breakdown

Price

Monthly Payment (landline)
$30.00

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
3/5

Contract Length

Total # of months
Undisclosed

Cancellation Policy

Can you cancel contract?
Fees may apply

Moving Policy

Can you move with system?
Free

Number of Reviews

User reviews here on BHSC
67
Our Score
9.0
User Score
8.3
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,035