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#47
shs

Safe Home Security

$30 monthly monitoring

Our Score
5.2
User Score
1.2

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Our Score
5.2
User Score
1.2
Rank this Company

Ratings Breakdown

Price

Monthly Payment (landline)
$30.00

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
3/5

Contract Length

Total # of months
Undisclosed

Cancellation Policy

Can you cancel contract?
Fees may apply

Moving Policy

Can you move with system?
Free

Number of Reviews

User reviews here on BHSC
57

This Review is maintained by Chase Sagum

Review Last Updated: November 30, 2016

After two decades in the security industry, Safe Home Security knows that when it comes to protecting families, businesses and valuables, people want the very best in the way of monitored security services.

After two decades in the security industry, Safe Home Security knows that when it comes to protecting families, businesses and valuables, people want the very best in the way of monitored security services.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.4
$19.99-$42.99
$0

#2

8.1
$34.99
$99

#3

6.5
$34.95-49.95
$99

#47
shs

1.2
$30.00
Undisclosed

The Good

This company is very customer-oriented. It is simple to get a quote by filling out a request form on the company’s website. Current customers can access their accounts online at any time of day. The company offers free installation and activation when customers purchase a plan, which helps stretch the budget. They also offer a 15% discount on equipment for new customers. The systems offered can also be set to ignore the movement of small animals in the home, so pets don’t set off any alarms and cause unnecessary worry.

The Bad

This company does not have the best reputation. While businesses are not required to be accredited by the Better Business Bureau, acquiring this accreditation can be seen as a good-faith gesture on the part of the business. We talked to a sales manager that indicated most of their complaints deal with their auto-renewal agreement. We were assured by the manager that Safe Home Security is working hard to improve their score and resolve complaints.

The Bottom Line

Overall, this company is not one of the best security companies out there. There are other more reputable companies that consumers should look at first. These companies have better customer reviews and less complaints by consumers.

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Section 3

Monitoring: Company agrees to provide monitoring services for a period of 36 months from the above date.  This agreement shall automatically renew without action by either party under the same terms and conditions for successive periods equal to one month unless either party gives to the other at least sixty days written notice, prior to expiration date, of intention to terminate this Agreement upon any expiration date.  Upon renewal, service will be billed at then-current monitoring fees.

Why it’s important

Once the initial contract is over, the monitoring services will automatically renew on a month to month basis unless the home own specifically cancels the agreement in writing at least 60 days before the end of the three year period.

Section 9

Service Repairs to the Clients System: Unless otherwise indicated, the client understands that the monitoring fee covers only the monitoring service and client agrees to pay Company for all service or repairs to the alarm system.  Client hereby agrees to periodically test, at least monthly, observe Client’s system, be aware of its operational status in accordance with the operating instructions, and request service if needed.

Why it’s important

Any repairs that are needed on the system are the customer’s responsibility.  The month fee only covers the monitoring and will not cover any maintenance done to fix the system.

Section 18

Interruption or delay of Service: The Company assumes no liability for delays in installation or interruption of service due to strikes, riots, floods, fires, acts of God or any causes beyond the control of the Company.  The Company will not be required to supply service to the Client while interruption of the service due to any such cause shall continue.

Why it’s important

If something happens that interrupts the monitoring of your system the company is not responsible for anything that happens during the period.  For example, long power outages, natural disasters, fire, or any other incident that cuts off service immediately alleviates Safe Home from any responsibilities.

Section 22

Warning and Testing of Equipment: Smoke detectors, panic buttons, medical pendants, and other electronic components operate off A.C. (electric) or battery power.  If batteries become dead or electric power is lost, smoke detectors and other components will not operate and the alarm will not sound or communicate to the central station.  The System and all components should be tested by the Clients at least twice monthly through to the central station to insure the System is functioning.  If the Client discovers malfunctions or desires explanation on system testing, he should contact the company’s service department for immediate service.  The Company assumes no liability for periodic testing of the system.

Why it’s important

If is your job to check your batteries and equipment functionality twice a month.  If something goes awry and the equipment doesn’t work it is your fault for not checking it.

Section 23

Failure to meet payment: In the event of a failure to meet a scheduled payment of any of the charges due and payable on this Agreement, the remainder of this Agreement, including interest of 1.5% per month (18% per year) and the attorney’s fees accrued thereon, will be accelerated and become immediately payable in full.

Why it’s important

If you fail to make the monthly payments then you will be charged the remainder of the months left on the contract plus interest and attorney’s fees.  Although you weren’t able to make the one monthly payment, somehow you are required to pay everything listed above in full right away.

Section 27

Increase in service fees: Company shall have the right, at any time, to increase the service fee to reflect any additional governmental fees such as increased taxes, licenses, permits, or fees which Company may incur or which may be charged to Company by any utility or governmental agency relating to the services Company provides and Client agrees to pay the same.  In addition, Company may increase the services fee for any renewal term by giving Client sixty days prior notice.

Why it’s important

Safe Home can increase their monthly monitoring fees anytime they get hit with an increase in fees from the government.  For example, if they are charged an extra fee or tax they will pass that cost onto you in the form of increasing the monthly fee.  Also, at the time of contract renewal they can increase your rate by informing you of the increase at least 60 days before the renewal.  

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57 Safe Home Security Reviews

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  1. User Score
    0
    April 24th, 2017 Orlando, FL
    0 people found this review helpful!
    If you are thinking of using this company: DO NOT DO IT.
    Even though after you’ve been with the company for three years you go month to month, but they send you another 3 year contract and as others have noted will not continue services until you sign this, even though the initial says that you can go month to month after the initial 3 years are up.
    I remodeled my home and needed services that safe home just did not have (like a doorbell ring monitoring) and they would not let me out of the contract that still had 2 years on it!!! I offered to pay a separation fee because I just needed a more up to date service.
    Having said all of this. Their service is terrible and if you need to have anything changed they charge 99$ for someone to come out ie. I had to have it disconnected for three months for the remodel and they’re still charging me plus the 99 fee to have it suspended. Plus their entire service is antiquated and quite useless. Whenever an alarm has gone off, they call me and ask me if I’m ok, but have no idea what’s going on in the home. Go with a better security company if this is your first time. Avoid this one at all costs!!!
    Read More
  2. User Score
    0
    March 10th, 2017 Colorado Springs, CO
    1 people found this review helpful!
    They don’t provide the service that is advertised, and they will make it impossible to cancel.

    After I signed up, they didn’t monitor my home and never filed a permit with our police department. When I cancelled, they said they never received the cancellation and kept billing me. I’ve called, emailed, mailed saying I don’t want their service. It makes no difference. They are still calling me and saying my account is delinquent.

    I’ve never left bad reviews before, but this company is so shady that I need to let people know what they’re getting themselves into. Do not sign up with them!

    Read More
  3. User Score
    4
    February 17th, 2017 Washington, DC
    1 people found this review helpful!
    The auto renewal policy was not explained to me at time of service and had to pay an additional year of service when I switched companies. This was in the fifth year of service.
    Read More
  4. User Score
    0
    February 6th, 2017 Valrico, FL
    2 people found this review helpful!
    I know a lot of people read reviews and when they see so many bad ones they think they are just made up by competitors or they really can’t be “that bad”….well in the case of SHS- trust me- it’s THAT BAD. Honestly, I beg you, do ***NOT*** sign up with them! I have to admit, everything was fine with our service but we were paying so much money (over $55 a month) we knew we could find another company with more options for a cheaper price; which we did. That is when the issues began. As others have mentioned, when you call and ask for your cancellation date they LIE and tell you the wrong date. Same thing happened with us, we called multiple times and each time they gave us a different date. When we tried to cancel after calling one time, out of shear frustration, they said it had “just renewed: for 6 months. Imagine that, just after we talked to them the month before and they told us that the renewal date wasn’t for another 2 months. NO letters, no emails, no phone calls to let you know…..it just happens. There is no on-line billing system so there is no way to see any type of contract date, etc. We finally had to send them a letter letting them know they weren’t authorized to charge our credit card or charge us for service after a certain date; otherwise it would be considered fraud/breach of contract and we weren’t going to pay it. We even called and told them to go ahead and charge us for the last 2 months of service so we could pay it already and be done with it. But of course they only charged one month and when it came time to actually cancel they said we couldn’t because our account wasn’t paid in full. Really? Even though we already sent them essentially a ‘cease and disist’ letter!?! We had to make MULTIPLE phone calls, send multiple emails, and even faxed letters over to get them to stop charging us. We even called their monitoring company (alarm.com) and told them to stop monitoring since we weren’t paying SHS anymore. We signed up with a new company that is now monitoring our security (for a cheaper price, I might add!). We THOUGHT we had everything taken care of…but just today got a voicemail saying that SHS was trying to send a test signal and it was failing. Uh, yeah, because we CANCELED your service TWO MONTHS ago!! So who knows what BS they will come up with now. At this point, we may have to seek legal assistance as this is getting ridiculous. Seriously, do yourself a favor and find ANYONE else. If for some reason you either already signed up or still don’t believe all of these reviews and want to sign up….make sure to get your contract end date IN WRITING and then get additional confirmation on how to CANCEL your service IN WRITING. Then still be prepared to pay a lawyer to get them stop. *****YOU HAVE BEEN WARNED*****
    Read More
  5. User Score
    0
    January 18th, 2017 Medford, MA
    2 people found this review helpful!
    I have been a good customer of Safe Home Security for 7 years and turn to realize how awful your service is. I have tried to cancel my account almost a month ago, and have been kicked around between customer rep and customer service. As of this afternoon I have made 6 phone calls, 2 emails and 2 voices messages but I still couldn’t find anyone to cancel my account.

    I finally spoke to a Safe Home Security rep today. I was told that since I did not get my account cancelled last month, my account has been “rolled over”. According to the rep, I signed an agreement seven years ago saying that I will have to pay three more months. How disgusting! No wonder everyone in your company refused to help me cancel my account for weeks … so that you can roll my account over for another 3 months.

    If this is the way you treat your 7 year customer, I will dedicate my time to write as many negative online reviews as I possibly can. I will do my best to make sure that no one will ever consider your service. Your company deserves to go out of business.

    By the way, one of the reason I cancel my account: there were several incidences in last year that your “24 hours team” failed to check on us when cooking smoke triggered the fire alarm. Fire department was never called and the alarms were simply ignored. Obviously you did not provide services that you promised.

    Your company sucks.

    Read More
  6. User Score
    0
    November 16th, 2016 Trumbull, CT
    3 people found this review helpful!
    Terrible, I have called then everyday for the last week. Not a single returned call. I have asked to speak to a supervisor, Ethan refused to give me a supervisors name. Barry gave me Collon Walsh’s name. I left 4 messages for him. Adel gave me the name Sean but I am not able to reach him either.
    I really think the place is a fraud.
    Read More
  7. User Score
    0
    November 10th, 2016
    3 people found this review helpful!
    Very dishonest company. They do not even have a physical address to return equipment. we live in Senior community. SHS has dupped so many of us. They have told many of us that the system is free with free installation. Only expense is the monitoring which is $49.99 per month. Since my husbands Cancer and heart bypass we have had to relocate to our son’s home out of state. He already has his own security system so we no longer need SHS monitoring.
    when we called we were told that we had to pay for the equipment because it is very expensive, (again, which we were told at the time of signing up that system was free) i said we will return it and I was told they didn’t want it. I asked if they had a legal dept. we could speak with and was told that SHS could no longer speak with us. Very bad to prowl and seniors,. Needless to say SHS has been banned from coming into our community.
    Read More
  8. User Score
    7
    October 29th, 2016
    3 people found this review helpful!
    We have had this service for nine years and it has always worked fine. The times the alarm has gone off, the monitors call to verify that it’s me and all is OK. Once the police arrived because I did no answer when called. The system works. However, when I wanted to change companies for lower payments, I was told I have to notify them 60 days prior to the end of my contract, in writing, or I need to pay 90 % of the remaining contract. That was irritating, but I haven’t gone back to see my actual contract yet. They sent me one via email, but I want to see the one we signed two years ago. I don’t like the automatic renewal. I think after nine years, we should have a month-by-month service rather than a year-long contract.
    Read More
  9. User Score
    0
    October 25th, 2016 Danielson, CT
    2 people found this review helpful!
    had trouble with the alarm and without for 7 days. They wanted to make it 18 days. Said they had insurance on the alarm and would send the papers to sign. They snuck in a 5 yur contract. Siogned the papers and returned. I don’t own the houise and they will not let my daughter out of the contyract. I feel they voided thje contract when they did not respond fast enough. They arte preying on the elderly. This is deceptive business practices.
    Read More
  10. User Score
    1
    October 25th, 2016
    2 people found this review helpful!
    They called me out of the blue. I decided to listen to them. . Their products sounded interesting. I asked them to email me info. They never did. I checked my credit score the following day and noticed my credit score had lowered 8 points. Do not speak with this company. They suck.
    Read More
  11. User Score
    0
    October 21st, 2016 Frederick, MD
    1 people found this review helpful!
    The WORST, called every day demanding payment for a system that was not working. Sent to collections still called. I requested to pay the 80 fee to cancel service, collection caller said no it was 100 percent with a penalty, an interest but it was personal WOW!!!
    Read More
  12. User Score
    0
    September 13th, 2016 Baton Rouge, LA
    2 people found this review helpful!
    HORRIBLE!!!!! The customer service is horrible! The time it takes someone to come out and fix your equipment is horrible! I was told that the only way they’d consider my request an emergency is if someone breaks in my house. I’m sorry, but isn’t that what I’m trying to prevent. My system isn’t working AT ALL and it’s not an emergency to come out and fix it, even though several houses on my street, including the house next door, has been broken into. I HATE this alarm company!
    Read More
  13. User Score
    0
    September 6th, 2016 Waldorf, MD
    3 people found this review helpful!
    Safe Home is the worst company you will ever have to deal with as far as customer service or cancellations of service are concerned. They are dishonest. I guess everyone needs a job but I do wonder how the people that we’ve dealt with at SHS can sleep at night.
    Read More
  14. User Score
    0
    August 11th, 2016 Semmes, AL
    5 people found this review helpful!
    Sent letter cancelling service four months before contract was up. .Called the month contract was up and verified that everything was paid and that my credit card would no longer be charged – was told contract was fulfilled and credit card co. notified. A year later I get a notice from my credit monitoring co. where Safe Home Security filed a complaint on me stating that I had not paid my bill in over a year and a half. Called and talked to several people at Safe Home Security. They have a lot of people that don’t know what they are doing. Bad company with people that are obviously not trained. Still have not resolved my problem and filed complaint with equilfax. Would not recommend this company to ANYONE.
    Read More
  15. User Score
    0
    July 21st, 2016 Opa Locka, FL
    3 people found this review helpful!
    Their customer service can’t be worst !! BAD !! They don’t care about your security !
    Read More
  16. User Score
    0
    July 12th, 2016 Montgomery, AL
    4 people found this review helpful!
    I am a veteran. I’ve been through a lot since I was honorably discharged. Four back surgeries, one of which almost cost my life, all of this has happened and I was able to roll with it because no one intentionally hurt me! This company, I cannot forgive! Thir lazy contractors who put in off brand equipment not the GE brand that was promised wouldn’t come back to fix it the day the installed it; Why did they need to come back the first day…because it stopped working! After repeated calls and the promotional promise of taking over our previous contract for better equipment (right), our checking account has over $500 deducted from the contract they were supposed to take over! That is money to pay bills, buy food, and get gas to go to WORK! So we can pay those ungrateful people who don’t care because they are able to feed their children tonight while we will have to go to a church to borrow food until we get the check they mailed us. Of course they are not going to pay for the late fees and over draft charges our credit union charges us every time a bill came out automatically before we could do anything about it! And guess what…our system still doesn’t work! We are calling every day for their contractors to come out and getting hung up on, getting some who is sarcastic and unfriendly (Lisa), and told us well you have only 3 days to return your product (againLisa) well who are we supposed to turn it in to when we called your contractors back the first night and haven’t seen them since?!
    Read More
  17. User Score
    0
    June 2nd, 2016 Denver, CO
    6 people found this review helpful!
    repairs not being done! without service for over a month and still no monitoring. This is a business. Have hired a attorney to send a letter for BREACH OF CONTRACT.
    Read More
  18. User Score
    0
    March 21st, 2016 Houston, TX
    5 people found this review helpful!
    Horrible, deceptive, faulty. Will not return phone calls, claim that i signed a contract, and equipment has never worked properly. Even when dealing with BBB, they refused to even have a conversation.
    Read More
  19. User Score
    0
    March 10th, 2016
    5 people found this review helpful!
    This company lies and manipulates you. After 5 years being trapped my contract auto renewed another 3 years. I called and sent cancellation in writing as instructed by them. They call me back and say it needs to be 60 days before your contract renews.

    Google and see hundreds of similar complaints. Websites set up to warn people about this terrible company.

    Read More
  20. User Score
    0
    March 2nd, 2016 Winter Garden, FL
    5 people found this review helpful!
    I had a 3 yr contract. I lost my house after 2 years, but only to complete the contract I kept paying. Before the end of the third year I sent a letter to cancel the service, to prevent a renewal. My letter was undelivered because they had moved. I re-sent it and they said that the had gotten it late. That the contract had auto-renewed and there was nothing they could do. My only option was to get my bank to stop disbursing money to them every month. They sent me to collection. Worst thieves I’ve encountered.
    Read More

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Our Score
5.2
User Score
1.2
Rank this Company

Ratings Breakdown

Price

Monthly Payment (landline)
$30.00

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
3/5

Contract Length

Total # of months
Undisclosed

Cancellation Policy

Can you cancel contract?
Fees may apply

Moving Policy

Can you move with system?
Free

Number of Reviews

User reviews here on BHSC
57
Our Score
9.0
User Score
8.4
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
1,879