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#53
SafeHomeSecurity-Logo

Safe Home Security

$30 monthly monitoring

Our Score
5.2
User Score
1.1
Our Score
5.2
User Score
1.1
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$30.00

Install & Equipment Fee

Undisclosed

Contract Length

Undisclosed

Cancellation Policy

Fees may apply

System Relocation Fee

Free

Number of Reviews

119

This Review is maintained by Chase Sagum

Review Last Updated: July 17, 2019

After two decades in the security industry, Safe Home Security knows that when it comes to protecting families, businesses and valuables, people want the very best in the way of monitored security services.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.0
$34.99-49.99
$69+

#3

5.0
$34.95-59.99
$199-499

#53
SafeHomeSecurity-Logo

1.1
$30.00
Undisclosed

Pros

This company is very customer-oriented. It is simple to get a quote by filling out a request form on the company’s website. Current customers can access their accounts online at any time of day. The company offers free installation and activation when customers purchase a plan, which helps stretch the budget. They also offer a 15% discount on equipment for new customers. The systems offered can also be set to ignore the movement of small animals in the home, so pets don’t set off any alarms and cause unnecessary worry.

Cons

This company does not have the best reputation. While businesses are not required to be accredited by the Better Business Bureau, acquiring this accreditation can be seen as a good-faith gesture on the part of the business. We talked to a sales manager that indicated most of their complaints deal with their auto-renewal agreement. We were assured by the manager that Safe Home Security is working hard to improve their score and resolve complaints.

Our Recommendation

Overall, this company is not one of the best security companies out there. There are other more reputable companies that consumers should look at first. These companies have better customer reviews and fewer complaints by consumers.

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Safe Home Security Contract Details

Section 3
Monitoring: Company agrees to provide monitoring services for a period of 36 months from the above date.  This agreement shall automatically renew without action by either party under the same terms and conditions for successive periods equal to one month unless either party gives to the other at least sixty days written notice, prior to expiration date, of intention to terminate this Agreement upon any expiration date.  Upon renewal, service will be billed at then-current monitoring fees.

Why it’s important
Once the initial contract is over, the monitoring services will automatically renew on a month to month basis unless the home own specifically cancels the agreement in writing at least 60 days before the end of the three year period.

Section 9
Service Repairs to the Clients System: Unless otherwise indicated, the client understands that the monitoring fee covers only the monitoring service and client agrees to pay Company for all service or repairs to the alarm system.  Client hereby agrees to periodically test, at least monthly, observe Client’s system, be aware of its operational status in accordance with the operating instructions, and request service if needed.

Why it’s important
Any repairs that are needed on the system are the customer’s responsibility.  The month fee only covers the monitoring and will not cover any maintenance done to fix the system.

Section 18
Interruption or delay of Service: The Company assumes no liability for delays in installation or interruption of service due to strikes, riots, floods, fires, acts of God or any causes beyond the control of the Company.  The Company will not be required to supply service to the Client while interruption of the service due to any such cause shall continue.

Why it’s important
If something happens that interrupts the monitoring of your system the company is not responsible for anything that happens during the period.  For example, long power outages, natural disasters, fire, or any other incident that cuts off service immediately alleviates Safe Home from any responsibilities.

Section 22
Warning and Testing of Equipment: Smoke detectors, panic buttons, medical pendants, and other electronic components operate off A.C. (electric) or battery power.  If batteries become dead or electric power is lost, smoke detectors and other components will not operate and the alarm will not sound or communicate to the central station.  The System and all components should be tested by the Clients at least twice monthly through to the central station to insure the System is functioning.  If the Client discovers malfunctions or desires explanation on system testing, he should contact the company’s service department for immediate service.  The Company assumes no liability for periodic testing of the system.

Why it’s important
If is your job to check your batteries and equipment functionality twice a month.  If something goes awry and the equipment doesn’t work it is your fault for not checking it.

Section 23
Failure to meet payment: In the event of a failure to meet a scheduled payment of any of the charges due and payable on this Agreement, the remainder of this Agreement, including interest of 1.5% per month (18% per year) and the attorney’s fees accrued thereon, will be accelerated and become immediately payable in full.

Why it’s important
If you fail to make the monthly payments then you will be charged the remainder of the months left on the contract plus interest and attorney’s fees.  Although you weren’t able to make the one monthly payment, somehow you are required to pay everything listed above in full right away.

Section 27
Increase in service fees: Company shall have the right, at any time, to increase the service fee to reflect any additional governmental fees such as increased taxes, licenses, permits, or fees which Company may incur or which may be charged to Company by any utility or governmental agency relating to the services Company provides and Client agrees to pay the same.  In addition, Company may increase the services fee for any renewal term by giving Client sixty days prior notice.

Why it’s important
Safe Home can increase their monthly monitoring fees anytime they get hit with an increase in fees from the government.  For example, if they are charged an extra fee or tax they will pass that cost onto you in the form of increasing the monthly fee.  Also, at the time of contract renewal they can increase your rate by informing you of the increase at least 60 days before the renewal.

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119 Safe Home Security Reviews

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  1. User Score
    0
    April 3rd, 2019
    2 people found this review helpful!
    Safe Home Security directly lied to me. They assured me when I asked that a contract could be transferred to an new home owner. When my home sold a year later, they insist you cannot transfer a contract. The new owner has the equipment and is paying, while I am still being charged. Do not fall for this scam company.
    Read More
  2. User Score
    0
    March 29th, 2019
    2 people found this review helpful!
    No one ever contacted me to let me know they bought my contract and previous alarm company was still charging me monthly. The only way I found out there was an issue, was by receiving a threatening late bill in the mail. I had to go back-and-forth between safe home security and my previous company republic alarms and I did almost all of the legwork to get the issue resolved. I still haven’t heard from them and now apparently someone gave them my banking account information when they said that they didn’t have it in the first place another auto deducting me. No one wants to help me, and they just want to transfer me to answering machines. Customer service and communication is Horrendous. I don’t feel like I should be held to a contract that I didn’t even knew I had to begin with, they’re not taking care of me as a customer, and only care about money. I am 100% dissatisfied with this company. And I would encourage other people to probably go with the bigger name companies who are more reputable
    Read More
  3. User Score
    0
    March 20th, 2019
    1 people found this review helpful!
    This company is a scam. They don’t disclose their fees upfront and will hit you with surprise bills after the fact. They hide their fees in the installation agreement and give you a contact that says it’s their complete contract but doesnt mentioned the fees thet conceal. Avoid at all costs.
    Read More
  4. User Score
    0
    March 18th, 2019
    2 people found this review helpful!
    I bought my home security with a company alliance on January 2016 January for a 3-year contract and I was happy with them. I had accounts with safe home security for my businesses and for my home too, to get their business they are nice on but once we are in they will do anything to screw their customers without even their knowledge. I cancelled all of my accounts
    with them in writing, but they keep sending bills to me and put me on delinquency. I got my new company alliance from Rhode Island, just before my contract ends in January 2019, around September 2018 Someone from SHS called me and said your contract with us ending and asked me to renew it, I said I have no a/c with SHS and my account is with the alliance , she said we took over them , I am not notified with that changes, If it is safe home I am not interested to renew it and disconnect it. after some time I called them back and ask for the monthly charges, if I stick with them They said 59.99, I was paying 59.99 for alliance security that included my equipment instalment, They said they will charge me 59.99 for monitoring every month That means they will charge me again for the equipment I paid off already, Also they said my agreement will be done by the only march but my agreement with alliance is up to January, I never signed any agreement with safe home Security, I told them to cancelled this account they demand me to send them a written request , I emailed the written request and fax over on January 16th, they still charged my Bank A/c on February and March, So it’s looks like safe home security is not a reputable company which we can trust , company may be good but people work there are real jerks and how we can leave the trust on them for our Security??????????????????????????
    Read More
  5. User Score
    0
    March 15th, 2019
    1 people found this review helpful!
    Have been calling for service for over 7 weeks. No one answers any of the numbers listed.

    This is a horrible company. I will keep trying to get service . I can’t get the person to answer about cancelling either.

    Read More
  6. User Score
    0
    February 21st, 2019
    2 people found this review helpful!
    My DAD signed up with SHS. He fell and broke his leg and was diagnosed with dementia and has been living in convalescent care since March 2018 and no longer has the home, I’ve called several times to cancel his service but they are not willing to. The bill is now up to $800.00 and climbing and that is ridiculous. He seventy-eight years old and living Social Security and has no way to pay this bill. I know my Dad signed up with them but their are life issues that no one can control. He is no longer using their service and hasn’t been for a long time. This company is practising unethical business practices. They have lousy customer service. they are not willing to work with you. When my Dad was they’re is alarm would go off for no reason. Do not use this company just another way to scam people out of their money.
    Read More
  7. User Score
    0
    February 13th, 2019 Richmond, VA
    2 people found this review helpful!
    Want to cancel but they just won’t let me. Their cashing money orders but then sending out late notices saying that the account hasn’t been satisfied. When confronted with the money order tracking information they cashed it but never applied it to account then proceeded to give a credit on account ( for the next month) instead of applying it to the amount due!! And still want their late fee🤣🤣🤣🤣
    Read More
  8. User Score
    0
    February 11th, 2019
    2 people found this review helpful!
    Worst customer service ever. Never return a call and once you send your notice to cancel due to their breach of contract to provide service then you get a call from SHS. They only call to tell you that you have to continue to pay until the service agreement is ended even if they don’t live up to their part of the agreement. I stopped payments from my bank and made a complaint with better business bureau. I am with another more reliable monitoring company and I refuse to pay one more penny to SHS
    Read More
  9. User Score
    0
    January 19th, 2019
    1 people found this review helpful!
    Paying extra a month for tech support only to find out they don’t know what they are doing.. Paying for an alarm system I can’t even use!! They suck. Please please don’t give in with this company.
    Read More
  10. User Score
    0
    November 23rd, 2018
    2 people found this review helpful!
    MY PHONE SYSTEM HAS CHANGED AND I WAS TOLD THERE WOULD AN ADDITIONAL CHARGE OF TEN DOLLARS A MONTH TO UPGRADE MY SYSTEM AND I AM LEFT WITH NO ALARM SYSTEM AND STILL AM BEING CHARGED FOR NO SYSTEM UNTIL THE END OF THE CONTRACT THIS COMPANY IS A SCAM AND TOTAL RIPOFF
    Read More
  11. User Score
    0
    November 16th, 2018 Albuquerque, NM
    1 people found this review helpful!
    Bad, Bad customer service with lack of follow up and communications.
    Read More
  12. User Score
    0
    November 6th, 2018 Albany, NY
    2 people found this review helpful!
    Possibly the worst customer service I’ve ever experienced. Customer service personnel don’t listen, don’t care, don’t show when scheduled. Their go to response is sorry, you have a contract! Do not do business with this company!
    Read More
  13. User Score
    0
    September 24th, 2018 Chesterfield, MO
    2 people found this review helpful!
    My contract with SafeGuard/Safe Home Security was due to end 5/18/2018 and as instructed by Evelyn C, I emailed my intent to terminate services 60 days prior, on 3/19/2018 (attached). I received a letter in the mail from SafeGuard/Safe Home Security dated 3/21/2018 regarding cancellation of my services (attached). Starting June 1, 2018, I have received invoices with a balance due (invoices attached) an on the invoices is the name with whom I spoke with regarding invoice and cancellation and I was told that it would be taken care of. The August invoice I got transferred to 2 different people to try to get the situation resolved. Finally spoke with a John L whom emailed a Justin L to let him know my account was cancelled and to stop sending invoices and that I owe no money (attached with notes on the transferring from one person to another; email attached from John L to Justin L). On September 3, 2018, I received a letter from SafeGuard/Safe Home Security stating I had a balance and needed to contact them for payment or be sent to collections. When I called, I got transferred to Xolimar G, (letter attached) in the collection department and she claims she forwarded a cancellation form for my account and to disregard all further invoice and letter, which I can’t, it’s my credit on the line. On September 14, 2018 I received another invoice in the mail (attached). I put in a complaint with the Consumer Financial Protection Bureau on 9/20/2018. I got notification from my identity security company that on 9/21/2018, they sent me to collections and it’s showing up on my credit report.
    Read More
  14. User Score
    0
    August 9th, 2018
    1 people found this review helpful!
    WORST COMPANY EVER! Unpolite, worst customer service. They have been threatening my grandmother who is 76 years old, being rude, and not understanding. Not professional, spoke with Erick who works there and was the rudest person. He got mad because I called during his lunch break, apparently, he felt he was doing me a favor on answering the phone while on lunch. Spoke to a supervisor, Gabriel, and was even worst. They tried to provide “solutions” to pay them but they just went too far by saying to sell her house so she can pay the alarm system. They even suggested to get a lawyer. I honestly haven’t felt so offended by a company or their staff.
    Read More
  15. User Score
    0
    July 26th, 2018
    1 people found this review helpful!
    Don’t deal with this company at all! From Door to door sales to customer service, you are dealing with liars and frauds. I just stopped automatic payment after pulling a copy of the contract from the company and found that after i told the sales rep that I wasn’t sure how long I’d be living in the house and that the longest term contract that I want is 2 years, he put me down for 66 months. He also told me that i had service included in the price but, after looking at the physical copy it’s nowhere marked as included. I do have a separate piece of paper indicating free service and warranty with his signature. This was brought to my attention because I moved, we had our own system and I was going to move the service to finish out the 2 years. Now, Mitch in customer service is telling me that Chase, the sales rep. never worked for the company (a few months later I talked to somebody else in the company and they told me that Chase does work for them, I told that person that I want Chase to call me but, I haven’t heard back), before Chase left my house he left a bogus number. I’m going to try one more time to cancel this contract, you need 7 things to satisfy a contract and one of them is a meeting of the minds. Chase’s intent was to commit fraud which he did, for a year and a half by taking money out of my bank account. If I don’t get my money back and the contract canceled, I’ll be filing a complaint with the FTC and the Connecticut Attorney General and possibly suing them.
    Read More
  16. User Score
    0
    June 18th, 2018
    0 people found this review helpful!
    Awful customer service! I was merely cursed out on the phone by a customer service lady. my system crashed, so, I called and they said they were sending a technician and no one ever showed up! This security system is horrible and I certainly do not recommend.
    Read More
  17. User Score
    0
    May 17th, 2018 Marietta, GA
    1 people found this review helpful!
    Stay away from this company. My elderly parents have been ripped off for 6 years now. The service is next to impossible to cancel. Scam company.
    Read More
  18. User Score
    0
    April 25th, 2018
    1 people found this review helpful!
    ZERO STARS. Their staff and customer service = worst ever. They only call because I cancelled the credit card that was auto-paying for their monthly service & that got their attention. Otherwise I would try to reach them and it would take months for someone to reach back to me. I have been sending letters to the top person in charge and they are still screwing me around. I cancelled my home security & moved it to my office. I found out they cancelled my office & kept it at my home!!!! This is still taking forever for someone to get resolve the issue. STAY FAR AWAY!!

    The mother company is Security one, and they sold my contract to this company which is a fraud scheme. Avoid both at all cost.

    Read More
  19. User Score
    0
    April 20th, 2018
    0 people found this review helpful!
    This system sucks!!!! I set the alarm many times no one calls! One time they said it would have to let it run for a little bit. One time I let my cat out forgot to disarm it ,I let it run for over 20+ minutes! I have one of their employee live in my two car garage he moved in after installation,it has a very large room with full bathroom, he did not hear it go off ! I called him knocked on his door to disarm it! I called they got rued with me said I had to stay with them ,I HAD NO CHOICE A THREE DAY TRIAL PERIOD IM BOUND FOR 10 YEARS!!!! I changed banks because Bank of America would not stop auto-draft of 79.99 a month! I went to Wells Fargo to stop paying them! I am 100% disabled Gulf-War Veteran I will get a lawyer I went to ADT!!!!..Earl Glenn P.
    Read More
  20. User Score
    10
    March 18th, 2018
    1 people found this review helpful!
    We had our system updated and Matt our tech person was very good.
    Read More

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Our Score
5.2
User Score
1.1
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$30.00

Install & Equipment Fee

Undisclosed

Contract Length

Undisclosed

Cancellation Policy

Fees may apply

System Relocation Fee

Free

Number of Reviews

119
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,414