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#53
SafeHomeSecurity-Logo

Safe Home Security

$30 monthly monitoring

Our Score
5.2
User Score
1.0
Our Score
5.2
User Score
1.0
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$30.00

Install & Equipment Fee

Undisclosed

Contract Length

Undisclosed

Cancellation Policy

Fees may apply

System Relocation Fee

Free

Number of Reviews

123

This Review is maintained by Chase Sagum

Review Last Updated: July 17, 2019

After two decades in the security industry, Safe Home Security knows that when it comes to protecting families, businesses and valuables, people want the very best in the way of monitored security services.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.1
$34.99-49.99
$69+

#3

5.1
$34.95-59.99
$199-499

#53
SafeHomeSecurity-Logo

1.0
$30.00
Undisclosed

Pros

This company is very customer-oriented. It is simple to get a quote by filling out a request form on the company’s website. Current customers can access their accounts online at any time of day. The company offers free installation and activation when customers purchase a plan, which helps stretch the budget. They also offer a 15% discount on equipment for new customers. The systems offered can also be set to ignore the movement of small animals in the home, so pets don’t set off any alarms and cause unnecessary worry.

Cons

This company does not have the best reputation. While businesses are not required to be accredited by the Better Business Bureau, acquiring this accreditation can be seen as a good-faith gesture on the part of the business. We talked to a sales manager that indicated most of their complaints deal with their auto-renewal agreement. We were assured by the manager that Safe Home Security is working hard to improve their score and resolve complaints.

Our Recommendation

Overall, this company is not one of the best security companies out there. There are other more reputable companies that consumers should look at first. These companies have better customer reviews and fewer complaints by consumers.

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Safe Home Security Contract Details

Section 3
Monitoring: Company agrees to provide monitoring services for a period of 36 months from the above date.  This agreement shall automatically renew without action by either party under the same terms and conditions for successive periods equal to one month unless either party gives to the other at least sixty days written notice, prior to expiration date, of intention to terminate this Agreement upon any expiration date.  Upon renewal, service will be billed at then-current monitoring fees.

Why it’s important
Once the initial contract is over, the monitoring services will automatically renew on a month to month basis unless the home own specifically cancels the agreement in writing at least 60 days before the end of the three year period.

Section 9
Service Repairs to the Clients System: Unless otherwise indicated, the client understands that the monitoring fee covers only the monitoring service and client agrees to pay Company for all service or repairs to the alarm system.  Client hereby agrees to periodically test, at least monthly, observe Client’s system, be aware of its operational status in accordance with the operating instructions, and request service if needed.

Why it’s important
Any repairs that are needed on the system are the customer’s responsibility.  The month fee only covers the monitoring and will not cover any maintenance done to fix the system.

Section 18
Interruption or delay of Service: The Company assumes no liability for delays in installation or interruption of service due to strikes, riots, floods, fires, acts of God or any causes beyond the control of the Company.  The Company will not be required to supply service to the Client while interruption of the service due to any such cause shall continue.

Why it’s important
If something happens that interrupts the monitoring of your system the company is not responsible for anything that happens during the period.  For example, long power outages, natural disasters, fire, or any other incident that cuts off service immediately alleviates Safe Home from any responsibilities.

Section 22
Warning and Testing of Equipment: Smoke detectors, panic buttons, medical pendants, and other electronic components operate off A.C. (electric) or battery power.  If batteries become dead or electric power is lost, smoke detectors and other components will not operate and the alarm will not sound or communicate to the central station.  The System and all components should be tested by the Clients at least twice monthly through to the central station to insure the System is functioning.  If the Client discovers malfunctions or desires explanation on system testing, he should contact the company’s service department for immediate service.  The Company assumes no liability for periodic testing of the system.

Why it’s important
If is your job to check your batteries and equipment functionality twice a month.  If something goes awry and the equipment doesn’t work it is your fault for not checking it.

Section 23
Failure to meet payment: In the event of a failure to meet a scheduled payment of any of the charges due and payable on this Agreement, the remainder of this Agreement, including interest of 1.5% per month (18% per year) and the attorney’s fees accrued thereon, will be accelerated and become immediately payable in full.

Why it’s important
If you fail to make the monthly payments then you will be charged the remainder of the months left on the contract plus interest and attorney’s fees.  Although you weren’t able to make the one monthly payment, somehow you are required to pay everything listed above in full right away.

Section 27
Increase in service fees: Company shall have the right, at any time, to increase the service fee to reflect any additional governmental fees such as increased taxes, licenses, permits, or fees which Company may incur or which may be charged to Company by any utility or governmental agency relating to the services Company provides and Client agrees to pay the same.  In addition, Company may increase the services fee for any renewal term by giving Client sixty days prior notice.

Why it’s important
Safe Home can increase their monthly monitoring fees anytime they get hit with an increase in fees from the government.  For example, if they are charged an extra fee or tax they will pass that cost onto you in the form of increasing the monthly fee.  Also, at the time of contract renewal they can increase your rate by informing you of the increase at least 60 days before the renewal.

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123 Safe Home Security Reviews

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  1. User Score
    0
    June 4th, 2014
    1 people found this review helpful!
    This company is extremely non military friendly! I made a mistake of signing a 3 year contract with them (I already owned a security system and only needed monitoring) and completely regret it. I have military orders to move and this company is trying to charge me $328 for a cancellation fee for the remaining 11 months on the contract. They say we can still use them since we will be in the US, but we cannot as we will be renting and possibly moved again in a year! Also, our system was hard wired and couldn’t be removed without causing extensive damage to the house it was in. We should be focused on the move, but now I’m having to worry about dealing with this company and there terrible customer service and policies! I’ve moved 5 times in the military and have NEVER had this experience!
    Read More
  2. User Score
    1
    February 22nd, 2014 Valdosta, GA
    0 people found this review helpful!
    Safe Home Security installed a security system in my home in January 2012. I begin experiencing a problem with sticking keys on the control keypad in June 2012. I found the system would not always set properly and would not alarm when activated. I made numerous calls to SHS. Often times I could not make contact with a real person and other times I was told someone would be getting back to me to solve my problem. Very seldom would a SHS rep call me back. I called them numerous times during a 12-month period reporting the chronic problems I was having with my security equipment and their customer service. Both were very poor. A Safe Home Security Rep once told me that high turn-over within the company was preventing them from addressing customer concerns in a timely manner. After being promised a new control pad and never receiving one, I removed all of SHS defective monitoring equipment from my home in April 2013 and offered to return it to them. SHS refused to acknowledge their unreliable monitoring equipment and their poor customer service. My experience with this company gave me the impression that it was a SCAM. They were only interested in receiving $42.99 monthly payment. They have refused to relieve me of a deceptive 5-yr. contract and has negatively impacted my credit rating by reporting an unpaid balance to the credit agencies.
    Please stay away from Safe Home Security. They offer unreliable security monitoring equipment and poor customer service.
    Read More
  3. User Score
    8
    September 16th, 2013 Pleasant Grove, UT
    3 people found this review helpful!
    I’ve been a customer of Safe Home Security since February, 2011 and I can confirm that this review is close to spot-on. I’ve had a note on my desk this whole time to remind me to call them in February, 2014 to keep them from auto-renewing me.

    However, that situation has been overcome by events because we’re selling our house and moving out of state this month (five months before the end of our contract term).

    So I phoned Safe Home Security this morning to tell them I needed to cancel early. Of course, I was expecting to engage in a heated discussion about cancellation penalties, which I estimated to be in the realm of $220. But I was pleasantly surprised to learn that there will be no penalties imposed because (a) I’ve been with them at least 30 months and (b) I sent them a letter at the beginning of my contract period objecting to the auto-renewal of my contract in 2014. Apparently, all I have to do to get out of the balance of my contract without having to pay any penalty is email them a copy of my HUD settlement form when I close on the sale of my house (to verify that I’ve sold it).

    I guess SHS is getting its act together.

    Still, at $48.71 per month for monitoring (landline with cellular backup), and a typical 90 second response time to activations, I would have looked at other companies before renewing with SHS if I was still going to be here at the end of my contract period.

    One last note: We’ve had a few problems with their hardware over the years, mostly relating to the cellular backup and the control panel. But, by and large, the system has worked well, it has some great features, and we’ve never had any problems with any of the sensors.

    Read More

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Our Score
5.2
User Score
1.0
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$30.00

Install & Equipment Fee

Undisclosed

Contract Length

Undisclosed

Cancellation Policy

Fees may apply

System Relocation Fee

Free

Number of Reviews

123
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,441