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#72
safe_security

Safe Security

Similar to: ADT Security

Our Score
3.9
User Score
2.5

Visit Site

Our Score
3.9
User Score
2.5
Rank this Company

Ratings Breakdown

Price

Landline monthly price
Undisclosed

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
Undisclosed

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
42

This Review is maintained by Chase Sagum

Review Last Updated: January 14, 2017

SAFE Security provides an array of services and products for home and business safety and security. Their headquarters are located in San Ramon, California, but they utilize a dealer program as well; they are licensed in over 25 states in the U.S.

Security System Overview

SAFE Security provides three different services or products. First, they sell and install home security and safety alarm systems. SAFE Security offers a wireless home security solution:

  • Control Panel and Keypad
  • Motion Sensor
  • Door/Window Contacts
  • Interior Siren
  • Remote Key Fob
  • Yard Sign and Stickers

SAFE  Security also supplies 24-hour monitoring. The monitoring center is staffed by live, UL-certified operators who are ready to alert the authorities, medical emergency teams or any other appropriate personnel; including alerting you and your family.

Additionally, SAFE Security also provides two different levels of extended service plans and optional services. Optional services include:

  •  Two-way voice intercom capabilities
  • Guard services
  • System arming and disarming reports
  • Cellular backup modules

The professionally installed systems will cost money for basic wireless systems and the IP-based self install systems start at $0 for equipment fees and the basic protection package.

The Good

SAFE Security asserts that their main focus is on customer satisfaction; they concentrate on customer care through building custom security and safety systems, offering live call center customer service and providing free home security audits.

SAFE Security also offers other perks, like a Mover’s Packet for easily transferring your security system to a new home. Furthermore, due to SAFE Security’s UL (Underwriter Laboratories) certification, you can qualify for a discount up to 20 percent on most homeowner’s insurance policies.

The Bad

There is an array of negative reviews concerning SAFE Security. However, it is difficult to know if problems arose from the SAFE Security company itself or from an authorized dealer.

Issues reported include poor customer service, hidden fees and an undisclosed long-term contract. Make sure that you read and understand all contract information before you sign on the dotted line. We spoke to an official representative from Safe Security who told us that because they purchase contracts from other providers, often times people are disgruntled from their previous providers. Safe Security welcomes customers with several pieces of communication as well as signs and decals.

The Bottom Line

SAFE Security offers basic, custom security systems, monitoring and additional services with a focus on customer satisfaction for both homeowners and businesses.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.5
$19.99-$42.99
$0

#2

8.1
$34.99
$99

#3

6.6
$34.95-49.95
$99

#72
safe_security

2.5
Undisclosed
Undisclosed

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42 Safe Security Reviews

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  1. User Score
    1
    February 7th, 2017 Norfolk, VA
    0 people found this review helpful!
    It sucks paying for a service everyday, that is useless and does not work properly after multiple complaints, and can not leave the contract. This is horrible customer service at it’s best, and a total rip off DO NOT USE THIS COMPANY!

    If you can not provide reliable service that is SAFE to use, you should not be able to hold customers hostage for bad service.

    Read More
  2. User Score
    0
    February 6th, 2017 Colorado Springs, CO
    0 people found this review helpful!
    Terrible company, real name is Elite. Sold me upgraded equipment that they never delivered. Installed system so poorly that it was falling off the ceiling 6 hours later. Never correctly installed camera door bell. Said they only installed system but that another system monitored it. 3 months later sent me a fed ex letter with a contract that they wanted me to sign. I did not sign it. Sent me another FedEx letter with contract that I also did not sign. Started taking money out of my account in addition to the money being taken out by the company that was monitoring me, without my permission or a contract. They argued with the other company ( monitronics) about who owned my contract for five months while they both charged me monthly fees. Sent me a letter from Safe Security under the pretense of being another security company that was taking over the monitoring of our system and now they are taking money from my account. Total joke. Read reviews on both them and Elite and they are the same terrible company with the same terrible scams. In fact, the man that sold us our system has reviews from 2009 where he was scamming a lying to other people even back then. They say that they lose you cancellation letters and continue to charge you, refusing to allow you to cancel and that they attack your credit. Beware, they are bad news.
    Read More
  3. User Score
    0
    December 28th, 2016
    0 people found this review helpful!
    This is the worst company every . They don’t until the alarm goes off for one min. They have hidden fees when Cancel atfer three year bad,bad , bad
    Read More
  4. User Score
    0
    December 15th, 2016 Phoenix, AZ
    0 people found this review helpful!
    The worse company ever. Below par equipment. In 18 months the system has worked properly MAYBE 10 months. Current issue faulty wireless radio communicator, spoke to tech over week end told me how to dismiss code & request office call to set up appt they did not, called Monday, Tuesday & again today on Wed, finally got subcontractors name, # & job order info, called service Co, they received job today & can’t come out until next Tues. Tonight it sounded a signal alarm, fast beeping 10+ times. It will not stay dismissed as it is faulty!!!! Response is you have to wait for the tech next Tuesday. Do not use this company
    Read More
  5. User Score
    0
    October 13th, 2016
    0 people found this review helpful!
    This is the worst company to do business with I,ve ever seen or been involved. i cancelled by service aeveral months ago, via certified mail. I keep receiving a bill for payment even after geting a call that everythng was OK and no further action was required from me. The payment bills keep cpming. I’m not going to have any further contact with them after seeing so many negative commits about this business. I never contacted them for service in the first place, but was delt them when they purchased the alarm company I had. Its a good thing the call I received from Safe Security was RECORDED, so their on record. P.S. I had prepaid them for a month when I cancelled, and gave them 30 days to do so.
    Read More
  6. User Score
    0
    July 1st, 2016 Houston, TX
    0 people found this review helpful!
    we were told when we first got the service from a different company that i guess was purchased by this company that if we moved, we could cancel the contract. That was 3 years ago when we first got the service. Now that we are moving to a new place, they are saying we cannot cancel the contract but that we could transfer it. okay, i guess we could do that. oh i forgot to mention that if we transfer it, we have to get another 3 contract. i dont think so, if it comes down to it, we will just pay the balance for the last 2 years and get them out of our lives.
    Read More
  7. User Score
    0
    May 31st, 2016 Scottsdale, AZ
    0 people found this review helpful!
    Worst business EVER. Unethical. When I cancelled they wanted an email stating that I had cancelled. In spite of that they are calling and saying I owe them money. Do not use this service. They are completely useless. Their customer service is a joke. I am considering going after them legally just to get them to stop calling. The worst business I have ever encountered. Do NOT sign a contract with them under any circumstances.
    Read More
  8. User Score
    0
    May 31st, 2016 Scottsdale, AZ
    0 people found this review helpful!
    When I cancelled they wanted an email stating that I had cancelled. In spite of that they are calling and saying I owe them money. Do not use this service. They are completely useless. Their customer service is a joke. I am considering going after them legally just to get them to stop calling.
    Read More
  9. User Score
    0
    May 26th, 2016 Tucson, AZ
    0 people found this review helpful!
    Worst company ever. If you want a company that takes money out of your bank account with out permission and when your alarm system is not working, choose this company. This Company is #1 on stilling customers money and provide bad service. No one in customer service is willing to help.
    Read More
  10. User Score
    0
    May 21st, 2016 Dearborn Heights, MI
    0 people found this review helpful!
    Do not Trust Safe Security!!!
    After 12 years of paying in full and on time, I made several attempts to cancel the service. It is no longer needed, so I followed all instructions and paid for an additional 9 months to complete the annual contract. I was promised on the phone that the contract was paid and they would stop billing me. Now I am threatened with collections for $355 because I canceled too early in the year! Their contract must be cancelled prior to 30 days but not more than 60 before it automatically renews! If only one person can learn from my terrible experience, then it is worth sharing.
    Read More
  11. User Score
    0
    May 19th, 2016 Glenside, PA
    1 people found this review helpful!
    This company is a scam. I cancelled my contract in 2011. They proceeded to withdrawal funds from my account until 2016. They advised that they never received my letter of cancellation, which I have a copy of. Customer Service supervisor was not very helpful or professional.

    As you can see from the above reviews, many feel the same. CHOOSE ANOTHER COMPANY!

    Read More
  12. User Score
    0
    May 16th, 2016 Tucson, AZ
    2 people found this review helpful!
    We started with the company and had no problems with them. We were always noted when the alarm was set off and in a wonderful timely matter. However, each year we received offers with other companies for the same service at a lower price. We knew are original three year contract was up so we went ahead and changed to another company. I was told by the other company that but signing a piece of paper they were going to notify Safe Security that we changed. A month went by and I never received a call from Safe Security telling me that they were not receiving a signal from us. Then they withdrew the monthly charge. I called and they told me I had to cancel my account by letter or fax and that I had restarted my contract for another year by just paying my bill. (Never did I receive a letter in the mail or email stating that by paying this months bill I was reatarting a contract) So I was going to have to double pay for five months! I did so and sent out the letter. I then called to see if they had received my letter they had not so I was told they would wave one month and I would be able to fax it in. I again faxed it and called to make sure they received it. Two months went by and no call no withdraws so I thought nothing of it. Then I got a call from a woman at #4197 at number 1800-754-8826 who told me they never got the letter and that I owe them over 90.00!!!! I did raise my voice and told her no I did not owe them anything! I went throw the whole thing with her. But after I said you instead of your company she got very mad with me and said I didn’t say or do that. I then told her yes I know you personally did not do that I mean your company. Please don’t take everything I say personally! She then continued to speak very rude to me. I never use swear words and was never using them with her. However, I did tell her, she needed to get better trained to deal with people. I hung up and called back asking for a supervisor, after she told me there wasn’t anyone. I then was taken back to her! She told me that I needed to pay the money. I did raise my voice again at her and told her to note my account that I wasn’t going to pay a dime and if I had to I would take her to court regarding it! She then told me not to yell like that in front of my baby! ( seeing she had heard me talking to my four year earlier to go back to bed) I then lost it! I told her how dare you tell me how to be a mother or call me a bad mother! I never once say a bad word or call her a name!!! I did raise my voice but never did I yell at the top of my voice! This company is great until you walk away!!! Then forget it!!! They would be the worst awful people I have EVER dealt with and I will NEVER do business with them again!
    Read More
  13. User Score
    0
    April 14th, 2016 Salt Lake City, UT
    2 people found this review helpful!
    I have been trying to cancel my service since
    Dec,1015. I have done everything they told me to do, wrote a letter of cancellation spoke with representative informing of my intent. I am receiving phone calls now for payment of services I thought were cancelled! It is a nightmare.
    Read More
  14. User Score
    0
    January 13th, 2016 Pearland, TX
    2 people found this review helpful!
    Please Avoid signing a CONTRACT with SAFE SECURITY . They’re one of the WORST COMPANY I ever have to deal with! I have tried to get repairs for 8 months already and they never send nobody and when I call they transfer me from 1 to 20 different people and don’t even try to resolve my problem . After 8 months without any alarm system they keep sending me bills and all this time since my alarm is not working I also been trying to CANCEL the service but they REFUSE and want me to pay like $200.00 . Please BE WARE they will continue to send you bills and they won’t cancel your CONTRACT . This is the most HORRIBLE, WORST,UNETHICAL COMPANY THEY HAVE DONE THIS NOT JUST TO ME BUT TO A LOT OF PEOPLE. DON’T EVER GET THIS SAFE ALARM COMPANY.
    Read More
  15. User Score
    0
    October 9th, 2015 Papillion, NE
    3 people found this review helpful!
    I have had a security alarm system this company for over 10 years. I pay $22 for monitoring, $10 for wireless back up ?? and $ 7.95 for “extended maintenance?? After requesting a change in the monitoring to my name only about 1 year ago due to divorce. I decided to cancel my unused system only to be told that they had locked me into a new 3 year contract that I dit not agree to and without disclosure. I reported them to consumer protection. Also I triggered the alarm, nothing happens. Equipment faulty, complained, no one responds. Scam, AVOID!!
    Read More
  16. User Score
    10
    September 18th, 2015 GA
    0 people found this review helpful!
    Great service. I truly appreciate the great service they give me, lie i said there the real deal. I’ll refer this company to my friends and family.
    Read More
  17. User Score
    10
    September 18th, 2015 Hollywood, FL
    0 people found this review helpful!
    Love this service. Safe security is great my monthly is the same every month is not like my previous company it went up every year. Thanks guy’s
    Read More
  18. User Score
    10
    September 18th, 2015 Miami, FL
    0 people found this review helpful!
    Great company I can’t say anything negative about safe security and the sales guy in Miami fl
    Read More
  19. User Score
    10
    September 17th, 2015 Miami, FL
    0 people found this review helpful!
    I have 3 accounts with safe security and i have gotten great services onball 3. I recommend this company to anyone, and talk to Jean in miami fl he has the best customer service.
    Read More
  20. User Score
    10
    September 16th, 2015 Miami, FL
    0 people found this review helpful!
    Awesome company. Great sales rep and technicia. Thet came back to explain to us again how it worked they where nice and helped is out we wanted to pay the tech and he said no. Perfect company and prices.
    Read More

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Our Score
3.9
User Score
2.5
Rank this Company

Ratings Breakdown

Price

Landline monthly price
Undisclosed

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
Undisclosed

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
42
Our Score
9.0
User Score
8.5
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
1,852