SAFE Security provides an array of services and products for home and business safety and security. Their headquarters are located in San Ramon, California, but they utilize a dealer program as well; they are licensed in over 25 states in the U.S.
Security System Overview
SAFE Security provides three different services or products. First, they sell and install home security and safety alarm systems. SAFE Security offers a wireless home security solution:
- Control Panel and Keypad
- Motion Sensor
- Door/Window Contacts
- Interior Siren
- Remote Key Fob
- Yard Sign and Stickers
SAFE Security also supplies 24-hour monitoring. The monitoring center is staffed by live, UL-certified operators who are ready to alert the authorities, medical emergency teams or any other appropriate personnel; including alerting you and your family.
Additionally, SAFE Security also provides two different levels of extended service plans and optional services. Optional services include:
- Two-way voice intercom capabilities
- Guard services
- System arming and disarming reports
- Cellular backup modules
The professionally installed systems start at $99 for basic wireless systems and the IP-based self install systems start at $0 for equipment fees and the basic protection package.
SAFE Security asserts that their main focus is on customer satisfaction; they concentrate on customer care through building custom security and safety systems, offering live call center customer service and providing free home security audits.
An A+ rating with the Better Business Bureau for their headquarters in San Ramon, California shows, in part, SAFE Security’s dedication to customer satisfaction. The BBB reported 143 complaints in the last three years; SAFE Security responded to them all, with all but 19 of the complaints being resolved to the satisfaction of the customer.
SAFE Security also offers other perks, like a Mover’s Packet for easily transferring your security system to a new home. Furthermore, due to SAFE Security’s UL (Underwriter Laboratories) certification, you can qualify for a discount up to 20 percent on most homeowner’s insurance policies.
There is an array of negative reviews concerning SAFE Security. However, it is difficult to know if problems arose from the SAFE Security company itself or from an authorized dealer.
Issues reported include poor customer service, hidden fees and an undisclosed long-term contract. Make sure that you read and understand all contract information before you sign on the dotted line. We spoke to an official representative from Safe Security who told us that because they purchase contracts from other providers, often times people are disgruntled from their previous providers. Safe Security welcomes customers with several pieces of communication as well as signs and decals.
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