Safe Security

Safe Security

0.5

Our Score

1.3

User Score

 

Pros

SAFE Security asserts that their main focus is on customer satisfaction; they concentrate on customer care through building custom security and safety systems, offering live call center customer service and providing free home security audits.

SAFE Security also offers other perks, like a Mover's Packet for easily transferring your security system to a new home. Furthermore, due to SAFE Security's UL (Underwriter Laboratories) certification, you can qualify for a discount up to 20 percent on most homeowner's insurance policies.

Cons

There is an array of negative reviews concerning SAFE Security. However, it is difficult to know if problems arose from the SAFE Security company itself or from an authorized dealer.

Issues reported include poor customer service, hidden fees, and an undisclosed long-term contract. Make sure that you read and understand all contract information before you sign on the dotted line. We spoke to an official representative from Safe Security who told us that because they purchase contracts from other providers, often times people are disgruntled from their previous providers. Safe Security welcomes customers with several pieces of communication as well as signs and decals.

Our Recommendation

SAFE Security offers basic, custom security systems, monitoring and additional services with a focus on customer satisfaction for both homeowners and businesses.


About Safe Security

SAFE Security provides three different services or products. First, they sell and install home security and safety alarm systems. SAFE Security offers a wireless home security solution:

  • Control Panel and Keypad
  • Motion Sensor
  • Door/Window Contacts
  • Interior Siren
  • Remote Key Fob
  • Yard Sign and Stickers

SAFE  Security also supplies 24-hour monitoring. The monitoring center is staffed by live, UL-certified operators who are ready to alert the authorities, medical emergency teams or any other appropriate personnel; including alerting you and your family.

Additionally, SAFE Security also provides two different levels of extended service plans and optional services. Optional services include:

  •  Two-way voice intercom capabilities
  • Guard services
  • System arming and disarming reports
  • Cellular backup modules

The professionally installed systems will cost money for basic wireless systems and the IP-based self-install systems start at $0 for equipment fees and the basic protection package.

Ratings Breakdown
Monthly Monitoring Fee Undisclosed
Install & Equipment Fee Undisclosed
Contract Length Undisclosed
Cancellation Policy Undisclosed
System Relocation Fee Fees May Apply
Number of Reviews 89
Review Last Updated: January 17, 2020

Real Customer Reviews

The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.

In order to ensure the legitimacy of reviews on BestHomeSecurityCompanys.com, all reviews are moderated by real people. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.

89 Safe Security Reviews

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0

Score

Joy Calvert San Jose, CA

Jan 8, 2020

I was given fraudulent information about my system. I sent a notice to cancel within three days and the company has yet to comply.

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Maricar Taino Trenton, NJ

Oct 31, 2019

After for almost a year of not able to set alarm due to always breaking and charged each repair. I decided to call for cancelation after being a customer since 2015. To be on hold for literally 20 minutes. Just to be told that my contract says that automatic renew each year and will be up in August and would have to pay $500 to cancel. This was never mentioned to us when we signed the contract. Not only did not mention they said you can cancel at anytime. Very bad marketing and misleading information.

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Cheryl

Oct 17, 2019

I signed up with my Original Monitoring Company, Tekna Monitornig on 5/2018. Tekna Monitoring was also working at that time with Safe Security. I kept in touch with our original Sales Rep. I called our Sales Rep. a few months ago for a new sign for our front yard, and was told Teka Monitoring had several accounts taken over by Safe Security in a hostile manner, mine included! Our Rep. stated that he really could not tell me more than that! To date, I have still received no notification from Safe Security that they are my new company. 4 days ago on Monday 10/14/19, we were unable to set our alarm on our house. The keypad for our alarm had an error code telling us to contact the alarm company at a specific 800#. I called that number, which was a general # for safe Security. I pressed the # option for Troubleshooting our System as our System was not functioning. I got a Rep. on the phone who looked up my account and told me that Safe Security had not received payment on my account since March of this year, 2019! I was in disbelief and panicked because $40.95 was being charged to my Visa every month for monitoring services! I told the Rep. that it must be a mistake! Then I began to believe that somehow my Visa had been Criminally Hacked! Actually this particular Rep. believed me, I think!!! I was in tears and I begged him to help me! I asked him to ask the Safe Security Supervisor if I could make the back payments (6 months worth?) and reinstate my account. The Supervisor said no!. The Rep. gave me the # of the Collection agency that would be attempting to collect. My head was spinning! Was I hacked? Collections? I have never missed a payment on anything and I have excellent credit. I did contact the Collection Company and got a Contact Person. I told him everything I knew to date. I told him that I would pay the 6 months of service that somehow did not get billed to my Visa. He did not yet have my paperwork, and said he would call me when he did. I made 3 more calls to Safe Security Billing. I finally found out that the expiration date of my Credit card on file had expired in April, hence Safe Security was unable to bill me!!! I asked why no one emailed me, sent me a letter, or phoned me? The Rep. told me 2 letters were sent, and returned to them undeliverable!!! I asked what address those were sent to, and they were the wrong address!!! You think after the 1st one was sent back undeliverable, that a 2nd one would have not gone out?! I actually did not receive any phone communication from Safe Security until 9/30/19, and a woman just said her name and to call her back. I'm sorry that I did not, I receive sales calls frequently, and normally do not return them! I wish that she would have mentioned the nature of the call! Anyway, today is October 17, 2019, and I just received a call from my Contact person at the Collection Agency. His tone was much different since I spoke with him a few days ago! He said Safe Security was charging me for the 6 months that my credit card was not charged, (I offered to pay that!), but also for the 1 1/2 years remaining on my contract! (Even though they terminated my contract on 9/30/2019 and REFUSED to let me pay them, after they did not contact me about my credit card expiring!!!) Not only Was Safe Security Charging me for the 6 months, plus the remaining 1 1/2 years, there were Late Fees and Legal Fees on top of that!!!! The Collection Agency Rep. stated that Safe Security was much more important to them than a single individual, and that I had better pay this amount or my Credit would be adversely affected! Then, they would forward this delinquent account to yet another Collection Agency that would pursue me further!!! That "This Will Not Go Away Ms. Reed!!!! OH MY GOD!!!!

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aj

Sep 20, 2019

absolutely horrible company. be cautious of signing any contract with them, their contract is designed to screw you six way from sunday. disgusting.

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Kristi

Aug 15, 2019

Absolutely, hands down, one of the worst in customer service. I had to work with a lady name Maria and she was awful! I signed a contract for 3 years and after that initial contract, I spoke with the company about going month to month. I was told that this was the plan I was on. I called back to let them know that I wanted to cancel service and Maria told me I was still in a contract and they do not do month to month. I was told I had to pay the remaining balance in order to get out of the contract. I would NEVER work with this company again and highly advise you not to either. Terrible customer service.

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Elmer Koehn

Jul 17, 2019

I have a safe security system installed at a house at 209 Laurel St., Morristown, TN. I have moved from this house and it is up for sale. I would have liked to have cancelled the security system but a call to your main office refused to let me do it. I think it is a shame on your company to not let someone cancel a 3 year contract when they are not goint to be around to use it. Besides, I never got a copy of the contract and didn't realize I was signing up for three years. I will never do business with your company in the future, nor will I recommend you to anyone else.

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Mike Phoenix, AZ

Jul 8, 2019

These guys are terrible. Several times my alarms went off when people entered my home, and no one was contacted! Not me, not the police, no one. What exactly are they monitoring?? Put in a long term contract without my knowledge by one of their dealers and even with their lack of service they will not cancel the contract.They want you to pay thousands of dollars to them for doing nothing..... Stay away from safe security.

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Rebecca

Jun 26, 2019

Safe security and amp are scams!!! Make it impossible to get out of your old contract without high fees.

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Lisa Rosa

Jun 24, 2019

Worst company i have ever dealt with! System keeps breaking down they charge you every time they come out to fix it. Blaming the customer when i live alone with my 61 yr old sister who wont touch it at all! I cannot wait to get rid of safe haven!

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kevin gray executor for Joan Ball Rochester, NY

Apr 11, 2019

My Aunt had passed away and I was executor of her estate. Early on her alarm pad gave audio warnings stating low battery. Upon calling the company I was told that unfortunately they no longer had anyone who serviced in our area but a technician from California would call me which he did but we were still unable to resolve the issue. Upon calling the Company back I was informed by a Mr. W that with no service available that If I could send in a copy of my Aunts death certificate there would be no issue in cancelling her contract. Well anyway after doing that I receive an email back from the company that they no longer accept cancellations via email and that I would need to call a number which I did numerous times which ends up being the billing department. No one answers and there in no way to leave a voice message at this number. Fortunately I will b closing out my Aunts account at the bank which in turn will stop Safe Security from getting their monthly fee. Terrible customer service

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Chris Hoelle Gibsonton, FL

Mar 28, 2019

Worst decision I have made (maybe forever) since moving to Tampa. The contractor signed me up with a 100% buyout from my ADT contract. The was in August of 2018. In spite of calls to this contractor and the company and even a promise that "the check will be in the mail within 7 days, no $243.00 yet from anyone. Secondly, the contractor hooked the system up feeding on my Spectrum WIFI network. Each time Spectrum's WIFI burps (which is several times a week), the alarm goes off informing me that there has been a communication break. It is loud and comes once or twice a week at odd hours of the day or night. This morning at 2:10am. Customer service says that the installer should have hooked the service up using a cell tower, and I promptly put a service request in to have that done. That was four weeks ago. No service, no phone call. Do NOT hire this company.

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JADA Peoria, AZ

Feb 4, 2019

RUDE CUSTOMER SERVICE, LONG WAIT TIMES, CONSTANT EQUIPMENT ERRORS AND ISSUES, HIDDEN LONG TERM CONTRACTS WITH $1000 CANCELLATION FEE AND EXPENSIVE FOR GARBAGE SERVICE

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DAVID HUFF Irving, TX

Jan 28, 2019

I am a TWELVE YEAR customer with this company and when I wanted to cancel my service I was told it would cost me hundreds of dollars because I am on a self renewing contract. I could not get a supervisor to call me back. I cancelled my auto pay because I don't trust them. Worst customer service EVER! Do NOT use this company

1

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Erin Park Hills, MO

Jan 17, 2019

DO NOT USE THIS SERVICE. They told me I had a one year contract and could cancel without fee any time after that one year. I am now a year and a half into my “contract” and tried to cancel. They now are telling me I had a 3 year commitment and a 900 dollar fee. This business is a scam and do not care about their customers.

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Phillis Huie San Francisco, CA

Dec 13, 2018

They have had my money for over two months and I have no cameras. They do not answer phones or emails when they say they will. I am calling the Better Business Bureau and small claims court today!

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Karen Gillette Fairview, OR

Oct 29, 2018

When we tried to cancel this service, we were told we had 18 months left on our 2 years contract. A two year contract that we never renewed after the initial install several years ago. Surprise!! so apparently;y they just renew it in the shadows to keep you hooked. and then when I replaced the system with someone else,and disconnected it all, fully expecting an immediate call from the monitoring folks, we got nothing!!! Not monitored at all!!! Totally crappy way to entrap unwilling customers. Very poor business practices.

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Tonya Detroit, MI

Oct 19, 2018

Beware of the "fine print" that states when your contract renews. This unethical company does not send you renewal notifications. We have been loyal customers for 12 years and when requesting to cancel our services due to moving, we then was told we signed (12 years ago) a yearly renewal and would owe $343 to cancel our services.

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Marjorie Mason Columbus, OH

Sep 24, 2018

I sent a cancellation request with my final payment to the TX address which I was told Safe Security payment department did not communicate to the appropriate department in CA and that I would need to send a "signed" letter to that department in CA. This was done the same day. I am told it was not received, however it WAS RECEIVED!!! The system no longer works!!!! Total RUN AROUND!!!!!!!!! Do yourself a favor and run from this company as fast as you can!!!!!!!

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Lesley Blessing

Sep 18, 2018

This company SUCKS!!!! They're terrible. Not only is the actual equipment SO out of date, but I've tried canceling my service for 4 years! They direct you to all sorts of different outlets, leaving me frustrated so that I might eventually give up and just stay with them. I wrote a hand-written letter wanting to cancel my account after calling and being left on hold for an EXTREME amount of time. They cashed my check and basically threw my letter out I'm sure, b/c I recently received ANOTHER bill for the month. I was with them when they were Pinnacle, and since changing to SAFE Security they have been nothing but a disappointment. Their customer service is terrible, they're impossible to get a hold of, and they definitely don't care about the safety of their clients - they only want to make money. It's infuriating. PLEASE STAY AWAY FROM SAFE SECURITY!

1

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Brenda Collier Conway, AR

Sep 11, 2018

This security system is horrible. Do not let these people in your house. They forged a signature on a "contract" that we never saw, stole some equipment from another system that was previously installed, refuse to talk or correspond, lied when they claimed to clear the transaction with our previous system, did not explain any of the "workings"of this system, gave no one for us to contact. These people and this business are fraudulent and should not be allowed to operate.

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Cindy Bolin Overland Park, KS

Sep 11, 2018

I feel I was tricked by the gentleman and I use that word lightly. He come into our home as a representative of the equipment installed by ADT advising we needed an upgrade. I agreed to the upgrade and the nect thing I know I hae apparently agreed to switch companies. Now I am being billed by both.

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Hope Trevino

Aug 27, 2018

Your customer service is extremely poor

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RaeAnn Nobles

Aug 22, 2018

Was told my contract would be for 36 months cone to find out it was for 60. I told the rep when we signed up that we would be moving from texas to ohio and he assured me it would ttansfer. Well bad news. It doesnt. They dont service in ohio. How am i supposed to know that. My guy screwed me. They will not cancel my contract for this saying its not their problem im moving to a state they dont cover. So im supposed to pay for a system for 5 years that i wont even be using. SO PISSED!!!!!!!!!

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Clark

Jun 25, 2018

TERRIBLE COMPANY, RATHER SHARKS..SYSTEM "NEVER" WORKED..ALARM GOES OFF THEY GET NO SIGNAL SO THEY CLAIM &.NEVER, NEVER, NEVER LET THEM DRAFT $ FROM YOUR ACCT I DIDN'T BUT READ HORRIBLE REVIEWS FROM OTHER PEOPLE..I CAN'T WAIT TIL THIS RIPOFF CONTRACT ENDS..WE'RE PAYING FOR NOTHING... RUN!!!!!!

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Lisa Lexington, KY

Jun 5, 2018

I just found out my contract is automatically renewed every year after the initial contract expires. I have had service with 2 other alarm companies, and never have I experienced this issue. Now I am told I have to pay the remaining months on my contract even thought I am no longer living at the residence. Will I sigh up with the company again, NO.

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N Teague Providence, UT

May 30, 2018

My parents had safe security monitoring for many years. The service fee was set up on automatic payment from their bank account. My father passed in July 2017 and my mom moved to a memory care facility in October 2017. We removed everything from their home by the end of January 2018 and put the house on the market. At that time I contacted safe Security to cancel service. They continued to deduct the monthly service fee. I called customer service numerous times to cancel service. Sometimes the agent would say it was cancelled. Other times I was told it could not be cancelled without the code. I explained that my dad knew the code but he was no longer with us. My mom has dementia and had no knowledge of a code. The fee continued to be deducted from the bank account. I went to the bank and cancelled the auto payment. I then received bills for the stop payment, late fees, and the monthly fee from Safe. After numerous calls to them and letters to them which I signed (executrix of the will), they sent me a form for my dad to sign -the only way they would cancel. I continued to call and write Safe. In reality, they owe the estate for the deductions from the account for the months they deducted from the bank account AFTER January when I cancelled service. . Today, May 30, I have received another paper bill for service for the month as well as “past due charges” which they continue to add to the account. This is ridiculous! They continue to charge for a house my parents no longer occupy and has been sold! The contract on the service expired years ago and they were billed monthly and my parents paid faithfully for many years. I find it extremely disrespectful for safe to continue their billing and threats to send the account to collections. The house was empty with no phone service and alarm service cancelled in January. There is no way my late father can sign a cancellation form! My husband and I switched monitoring services from Safe after 20 years. Safe has continued to sent bills and call us for payment although we cancelled service months ago. Apparently the customer service is terrible!

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Julie Zweber

May 23, 2018

These people are scammers. They prey on older people and take advantage of chaos that surrounds moving. They are unresponsive to needs and unyielding to discuss modifications of contract, even if they caused the confusion. DO NOT USE THEM>

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Diane Otto Columbus, GA

Apr 30, 2018

In Aug of 20I7 I sent my payment in and along with it my letter for canceling my service. I called in Nov. 2017 and was told they did receive my letter and to disregard the statements. Well here it is apr. 2018 and I'm still getting statements. I called and after going through 2 different telephone I finally got a hold of someone who put me on hold for someone else to speak to. They hung up on me. I still haven't got this resolved. I'm just glad that I paid by check monthly or they would be taking it out of my checking account.

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Kari

Jan 23, 2018

What the article says above is true. The sales pitch doesn’t match the contract you eventually sign, and the way that it is signed makes it difficult to sit down and read (it’s one of those click-through/auto sign tablets) and the kicker is, they make you call a hotline and hold up a card that says “yes” or “no” and then you mechanically answer when the salesperson points to the answer. If you’re a shy/nervous person, beware. You will be in a very difficult and uncomfortable situation. After you realize what happened it’s too late and you’re locked into a long term contract.

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Arlene

Jan 9, 2018

Has a very rude dispatcher, my alarm went off and I was not able to give her my password or account number, she asked me if I received a letter from them that contains my membership card and that is suffice enough to cancel the alarm, when I asked her when did they send ithe letter, she replied, "I am not your mailman" blah blah blah, The second time my alarm went off I had to call them and this rude dispatcher put me on hold while I was still talking without fully explaining why I was on hold. I just came from work and was very exhausted,I felt like I was a crazy woman talking to myself.I got so irritated that I had to raise my voice and when I asked her her name she spelled it out to me. Goodness Belen! You are an " excellent " representative of your company.. You did an awesome job!

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gary

Dec 11, 2017

Cancelled my Safe Security monitoring service in early July, 2017. I have verbal AND written confirmation from Safe acknowledging the disabling of my system. It is now mid December and I continue to receive billings from this company. Had to notify my bank to stop withdrawals or I believe Safe would continue sucking money out of my checking account forever. There are good security companies out there, Safe is not one of them. Do 30 minutes of homework, well worth your time.

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Gail Gibson

Oct 18, 2017

Not sure how to cancel service. We haven't been with Safe Security for several years. My husband was controlling the finances and is no longer capable. Want to CANCEL the so called service. Since items have been removed there is no way they are tracking us. PL HELP

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John Moyer

Aug 27, 2017

Worst customer service I ever encountered with any business. Not enough space here to describe the problems trying to get problems resolved. Also when I told the representative that came to my home I only do 2 year contracts max it somehow became a FIVE year contract. Service people were late or never showed up. Two times they couldn't even reach there service personnel. Sent a certified letter and as of writing this review haven't heard from them. That's 13 days now. They just don't care. Well we will stop them from withdrawing the fee from my account and see them in court.

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John Gaines Campbell, CA

Aug 2, 2017

This company is criminal. They require to draw automatically from your account. They make it so difficult to cancel that it never happens. They don't call you or email you. DO not do business with this company or you will be disappointed. There is zero customer service.

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Linda

Aug 1, 2017

SAFE SECURITY is the worst company to do business with. They are dishonest and gouge customers for senseless fees. There customer reps are horrible and show up in sweat pant, tee shirts and crocks with no identification. RUN the other way from this company

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Gary

Jul 17, 2017

Was originally a customer of Castlerock Security, and continued with Safe Security after they bought out Castlerock. Been with either/or for 13 yrs. I'm changing my service to Protect America & Safe now says I haven't met my obligation to them....WHAT????? They've threatened to turn my account over to a collection agency. Certainly not a company I want to continue monitoring my home. May also file a complaint with the BBB.

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Darlene M Lanford Buffalo, NY

Jul 3, 2017

We had a salesman named Brad J who sold us a new alarm and he told us that they were going to buy out our old security company two months have gone and still no money and we don't a copy of our contract tract with this company.

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Video Security (Catch the Thieves) Port Neches, TX

Jun 5, 2017

Absolutely terrible company. Their alarm does not work, although they still charging us $50 every time technician shows up. And even with this terrible service I am unable to cancel l the contract.

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Leslie Charlotte, NC

Jun 3, 2017

Please avoid this company if you can. Once they have you in their clutches, they will not let you go. You will pay and pay. They will not let you cancel your account. It seems that this is their business model. They even have the BBB stymied. You may get your service from another provider but if that provider is purchased by SAFE (as in my case), they own you and they will not let you go. I have been riding this train since last year when I cancelled my service. They first require a letter of cancellation. They have this and have acknowledged it. Still they continue to debit my account. When I call, they say it has all been taken care of. Then, next month, debited again. Today I spoke with yet another of their CSRs who told me that I would have to call back and speak directly with the Cancellations Dept. Another delay tactic.

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Thomas Labrose Gilbert, AZ

May 30, 2017

I gave had their service for five and a half years. I called to cancel my service and they told me my contract doesn't exprire until October. I did not renew my contract but they said it renews automatically. If I cancel it now. I have to pay for the remaining months. They are real scam artists.