Best Home Security Companys

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#75
safe_security

Safe Security Reviews

Reviews of Safe Security from real customers
(75 verified)

Our Score
3.8
User Score
1.7

See Top Rated

Our Score
3.8
User Score
1.7
Rank this Company

Ratings Breakdown

Price

Landline monthly price
Undisclosed

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
Undisclosed

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
75

Overall Score

Based on ranking criteria
3.8 /10

Protect America

Compared to industry leader
9.0 /10

This Review is maintained by Chase Sagum

Review Last Updated: January 15, 2019

Security System Overview

SAFE Security provides three different services or products. First, they sell and install home security and safety alarm systems. SAFE Security offers a wireless home security solution:

  • Control Panel and Keypad
  • Motion Sensor
  • Door/Window Contacts
  • Interior Siren
  • Remote Key Fob
  • Yard Sign and Stickers

SAFE  Security also supplies 24-hour monitoring. The monitoring center is staffed by live, UL-certified operators who are ready to alert the authorities, medical emergency teams or any other appropriate personnel; including alerting you and your family.

Additionally, SAFE Security also provides two different levels of extended service plans and optional services. Optional services include:

  •  Two-way voice intercom capabilities
  • Guard services
  • System arming and disarming reports
  • Cellular backup modules

The professionally installed systems will cost money for basic wireless systems and the IP-based self-install systems start at $0 for equipment fees and the basic protection package.

The Good

SAFE Security asserts that their main focus is on customer satisfaction; they concentrate on customer care through building custom security and safety systems, offering live call center customer service and providing free home security audits.

SAFE Security also offers other perks, like a Mover’s Packet for easily transferring your security system to a new home. Furthermore, due to SAFE Security’s UL (Underwriter Laboratories) certification, you can qualify for a discount up to 20 percent on most homeowner’s insurance policies.

The Bad

There is an array of negative reviews concerning SAFE Security. However, it is difficult to know if problems arose from the SAFE Security company itself or from an authorized dealer.

Issues reported include poor customer service, hidden fees, and an undisclosed long-term contract. Make sure that you read and understand all contract information before you sign on the dotted line. We spoke to an official representative from Safe Security who told us that because they purchase contracts from other providers, often times people are disgruntled from their previous providers. Safe Security welcomes customers with several pieces of communication as well as signs and decals.

The Bottom Line

SAFE Security offers basic, custom security systems, monitoring and additional services with a focus on customer satisfaction for both homeowners and businesses.

Most Helpful Reviews From Safe Security Customers

  1. User Score
    1
    gary
    December 11th, 2017 
    Cancelled my Safe Security monitoring service in early July, 2017. I have verbal AND written confirmation from Safe acknowledging the disabling of my system. It is now mid December and I continue to receive billings from this company. Had to notify my bank to stop withdrawals or I believe Safe would continue sucking money out of my checking account forever. There are good security companies out there, Safe is not one of them. Do 30 minutes of homework, well worth your time.Read More
  2. User Score
    0
    John Moyer
    August 26th, 2017 
    Worst customer service I ever encountered with any business. Not enough space here to describe the problems trying to get problems resolved. Also when I told the representative that came to my home I only do 2 year contracts max it somehow became a FIVE year contract. Service people were late or never showed up. Two times they couldn't even reach there service personnel. Sent a certified letter and as of writing this review haven't heard from them. That's 13 days now. They just don't care. Well we will stop them from withdrawing the fee from my account and see them in court.Read More

75 Safe Security Reviews

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  1. User Score
    0
    December 13th, 2018 San Francisco, CA
    0 people found this review helpful!
    They have had my money for over two months and I have no cameras. They do not answer phones or emails when they say they will. I am calling the Better Business Bureau and small claims court today!
    Read More
  2. User Score
    0
    October 29th, 2018 Fairview, OR
    0 people found this review helpful!
    When we tried to cancel this service, we were told we had 18 months left on our 2 years contract. A two year contract that we never renewed after the initial install several years ago. Surprise!! so apparently;y they just renew it in the shadows to keep you hooked. and then when I replaced the system with someone else,and disconnected it all, fully expecting an immediate call from the monitoring folks, we got nothing!!! Not monitored at all!!! Totally crappy way to entrap unwilling customers. Very poor business practices.
    Read More
  3. User Score
    0
    October 19th, 2018 Detroit, MI
    0 people found this review helpful!
    Beware of the “fine print” that states when your contract renews. This unethical company does not send you renewal notifications. We have been loyal customers for 12 years and when requesting to cancel our services due to moving, we then was told we signed (12 years ago) a yearly renewal and would owe $343 to cancel our services.
    Read More
  4. User Score
    0
    September 24th, 2018 Columbus, OH
    0 people found this review helpful!
    I sent a cancellation request with my final payment to the TX address which I was told Safe Security payment department did not communicate to the appropriate department in CA and that I would need to send a “signed” letter to that department in CA. This was done the same day. I am told it was not received, however it WAS RECEIVED!!! The system no longer works!!!! Total RUN AROUND!!!!!!!!! Do yourself a favor and run from this company as fast as you can!!!!!!!
    Read More
  5. User Score
    0
    September 17th, 2018
    0 people found this review helpful!
    This company SUCKS!!!! They’re terrible. Not only is the actual equipment SO out of date, but I’ve tried canceling my service for 4 years! They direct you to all sorts of different outlets, leaving me frustrated so that I might eventually give up and just stay with them. I wrote a hand-written letter wanting to cancel my account after calling and being left on hold for an EXTREME amount of time. They cashed my check and basically threw my letter out I’m sure, b/c I recently received ANOTHER bill for the month. I was with them when they were Pinnacle, and since changing to SAFE Security they have been nothing but a disappointment. Their customer service is terrible, they’re impossible to get a hold of, and they definitely don’t care about the safety of their clients – they only want to make money. It’s infuriating. PLEASE STAY AWAY FROM SAFE SECURITY!
    Read More
  6. User Score
    1
    September 11th, 2018 Conway, AR
    0 people found this review helpful!
    This security system is horrible. Do not let these people in your house. They forged a signature on a “contract” that we never saw, stole some equipment from another system that was previously installed, refuse to talk or correspond, lied when they claimed to clear the transaction with our previous system, did not explain any of the “workings”of this system, gave no one for us to contact.

    These people and this business are fraudulent and should not be allowed to operate.

    Read More
  7. User Score
    0
    September 11th, 2018 Overland Park, KS
    0 people found this review helpful!
    I feel I was tricked by the gentleman and I use that word lightly. He come into our home as a representative of the equipment installed by ADT advising we needed an upgrade. I agreed to the upgrade and the nect thing I know I hae apparently agreed to switch companies. Now I am being billed by both.
    Read More
  8. User Score
    0
    August 27th, 2018
    0 people found this review helpful!
    Your customer service is extremely poor
    Read More
  9. User Score
    0
    August 22nd, 2018
    0 people found this review helpful!
    Was told my contract would be for 36 months cone to find out it was for 60. I told the rep when we signed up that we would be moving from texas to ohio and he assured me it would ttansfer. Well bad news. It doesnt. They dont service in ohio. How am i supposed to know that. My guy screwed me. They will not cancel my contract for this saying its not their problem im moving to a state they dont cover. So im supposed to pay for a system for 5 years that i wont even be using. SO PISSED!!!!!!!!!
    Read More
  10. User Score
    0
    June 25th, 2018
    0 people found this review helpful!
    TERRIBLE COMPANY, RATHER SHARKS..SYSTEM “NEVER” WORKED..ALARM GOES OFF THEY GET NO SIGNAL SO THEY CLAIM &.NEVER, NEVER, NEVER LET THEM DRAFT $ FROM YOUR ACCT I DIDN’T BUT READ HORRIBLE REVIEWS FROM OTHER PEOPLE..I CAN’T WAIT TIL THIS RIPOFF CONTRACT ENDS..WE’RE PAYING FOR NOTHING… RUN!!!!!!
    Read More
  11. User Score
    0
    June 5th, 2018 Lexington, KY
    0 people found this review helpful!
    I just found out my contract is automatically renewed every year after the initial contract expires. I have had service with 2 other alarm companies, and never have I experienced this issue. Now I am told I have to pay the remaining months on my contract even thought I am no longer living at the residence.

    Will I sigh up with the company again, NO.

    Read More
  12. User Score
    0
    May 30th, 2018 Providence, UT
    2 people found this review helpful!
    My parents had safe security monitoring for many years. The service fee was set up on automatic payment from their bank account. My father passed in July 2017 and my mom moved to a memory care facility in October 2017. We removed everything from their home by the end of January 2018 and put the house on the market. At that time I contacted safe Security to cancel service. They continued to deduct the monthly service fee. I called customer service numerous times to cancel service. Sometimes the agent would say it was cancelled. Other times I was told it could not be cancelled without the code. I explained that my dad knew the code but he was no longer with us. My mom has dementia and had no knowledge of a code. The fee continued to be deducted from the bank account. I went to the bank and cancelled the auto payment. I then received bills for the stop payment, late fees, and the monthly fee from Safe. After numerous calls to them and letters to them which I signed (executrix of the will), they sent me a form for my dad to sign -the only way they would cancel. I continued to call and write Safe. In reality, they owe the estate for the deductions from the account for the months they deducted from the bank account AFTER January when I cancelled service. . Today, May 30, I have received another paper bill for service for the month as well as “past due charges” which they continue to add to the account. This is ridiculous! They continue to charge for a house my parents no longer occupy and has been sold! The contract on the service expired years ago and they were billed monthly and my parents paid faithfully for many years. I find it extremely disrespectful for safe to continue their billing and threats to send the account to collections. The house was empty with no phone service and alarm service cancelled in January. There is no way my late father can sign a cancellation form!
    My husband and I switched monitoring services from Safe after 20 years. Safe has continued to sent bills and call us for payment although we cancelled service months ago. Apparently the customer service is terrible!
    Read More
  13. User Score
    0
    May 23rd, 2018
    1 people found this review helpful!
    These people are scammers. They prey on older people and take advantage of chaos that surrounds moving. They are unresponsive to needs and unyielding to discuss modifications of contract, even if they caused the confusion. DO NOT USE THEM>
    Read More
  14. User Score
    0
    April 30th, 2018 Columbus, GA
    1 people found this review helpful!
    In Aug of 20I7 I sent my payment in and along with it my letter for canceling my service. I called in Nov. 2017 and was told they did receive my letter and to disregard the statements. Well here it is apr. 2018 and I’m still getting statements. I called and after going through 2 different telephone I finally got a hold of someone who put me on hold for someone else to speak to. They hung up on me. I still haven’t got this resolved. I’m just glad that I paid by check monthly or they would be taking it out of my checking account.
    Read More
  15. User Score
    0
    January 23rd, 2018
    1 people found this review helpful!
    What the article says above is true. The sales pitch doesn’t match the contract you eventually sign, and the way that it is signed makes it difficult to sit down and read (it’s one of those click-through/auto sign tablets) and the kicker is, they make you call a hotline and hold up a card that says “yes” or “no” and then you mechanically answer when the salesperson points to the answer. If you’re a shy/nervous person, beware. You will be in a very difficult and uncomfortable situation. After you realize what happened it’s too late and you’re locked into a long term contract.
    Read More
  16. User Score
    0
    January 8th, 2018
    0 people found this review helpful!
    Has a very rude dispatcher, my alarm went off and I was not able to give her my password or account number, she asked me if I received a letter from them that contains my membership card and that is suffice enough to cancel the alarm, when I asked her when did they send ithe letter, she replied, “I am not your mailman” blah blah blah, The second time my alarm went off I had to call them and this rude dispatcher put me on hold while I was still talking without fully explaining why I was on hold. I just came from work and was very exhausted,I felt like I was a crazy woman talking to myself.I got so irritated that I had to raise my voice and when I asked her her name she spelled it out to me. Goodness Belen! You are an ” excellent ” representative of your company.. You did an awesome job!
    Read More
  17. User Score
    1
    December 11th, 2017
    3 people found this review helpful!
    Cancelled my Safe Security monitoring service in early July, 2017. I have verbal AND written confirmation from Safe acknowledging the disabling of my system. It is now mid December and I continue to receive billings from this company. Had to notify my bank to stop withdrawals or I believe Safe would continue sucking money out of my checking account forever. There are good security companies out there, Safe is not one of them. Do 30 minutes of homework, well worth your time.
    Read More
  18. User Score
    1
    October 18th, 2017
    2 people found this review helpful!
    Not sure how to cancel service. We haven’t been with Safe Security for several years. My husband was controlling the finances and is no longer capable. Want to CANCEL the so called service. Since items have been removed there is no way they are tracking us. PL HELP
    Read More
  19. User Score
    0
    August 26th, 2017
    2 people found this review helpful!
    Worst customer service I ever encountered with any business. Not enough space here to describe the problems trying to get problems resolved. Also when I told the representative that came to my home I only do 2 year contracts max it somehow became a FIVE year contract. Service people were late or never showed up. Two times they couldn’t even reach there service personnel. Sent a certified letter and as of writing this review haven’t heard from them. That’s 13 days now. They just don’t care. Well we will stop them from withdrawing the fee from my account and see them in court.
    Read More
  20. User Score
    0
    August 2nd, 2017 Campbell, CA
    1 people found this review helpful!
    This company is criminal. They require to draw automatically from your account. They make it so difficult to cancel that it never happens. They don’t call you or email you. DO not do business with this company or you will be disappointed. There is zero customer service.
    Read More
  21. User Score
    1
    July 31st, 2017
    0 people found this review helpful!
    SAFE SECURITY is the worst company to do business with. They are dishonest and gouge customers for senseless fees. There customer reps are horrible and show up in sweat pant, tee shirts and crocks with no identification. RUN the other way from this company
    Read More
  22. User Score
    1
    July 17th, 2017
    1 people found this review helpful!
    Was originally a customer of Castlerock Security, and continued with Safe Security after they bought out Castlerock. Been with either/or for 13 yrs. I’m changing my service to Protect America & Safe now says I haven’t met my obligation to them….WHAT????? They’ve threatened to turn my account over to a collection agency. Certainly not a company I want to continue monitoring my home. May also file a complaint with the BBB.
    Read More
  23. User Score
    1
    July 3rd, 2017 Buffalo, NY
    2 people found this review helpful!
    We had a salesman named Brad J who sold us a new alarm and he told us that they were going to buy out our old security company two months have gone and still no money and we don’t a copy of our contract tract with this company.
    Read More
  24. User Score
    0
    June 5th, 2017 Port Neches, TX
    4 people found this review helpful!
    Absolutely terrible company. Their alarm does not work, although they still charging us $50 every time technician shows up. And even with this terrible service I am unable to cancel l the contract.
    Read More
  25. User Score
    0
    June 3rd, 2017 Charlotte, NC
    5 people found this review helpful!
    Please avoid this company if you can. Once they have you in their clutches, they will not let you go. You will pay and pay. They will not let you cancel your account. It seems that this is their business model. They even have the BBB stymied. You may get your service from another provider but if that provider is purchased by SAFE (as in my case), they own you and they will not let you go. I have been riding this train since last year when I cancelled my service. They first require a letter of cancellation. They have this and have acknowledged it. Still they continue to debit my account. When I call, they say it has all been taken care of. Then, next month, debited again. Today I spoke with yet another of their CSRs who told me that I would have to call back and speak directly with the Cancellations Dept. Another delay tactic.
    Read More
  26. User Score
    0
    May 30th, 2017 Gilbert, AZ
    3 people found this review helpful!
    I gave had their service for five and a half years. I called to cancel my service and they told me my contract doesn’t exprire until October. I did not renew my contract but they said it renews automatically. If I cancel it now. I have to pay for the remaining months. They are real scam artists.
    Read More
  27. User Score
    0
    May 30th, 2017 Brighton, CO
    3 people found this review helpful!
    Safe Security is a company I would not recommend to anyone. My father is 86 with dementia and first phase of Alzheimer and in his confusion he signed up with a new security company and never canceled his service with SAFE. I learned of this after his contract had auto renewed. The new security company understood the situation and canceled his contract without question. SAFE the company my dad had used for YEARS sent him to a collection agency while emailing me saying they were looking into it. Stay away from this company.
    Read More
  28. User Score
    0
    May 3rd, 2017
    3 people found this review helpful!
    Awful, evil people………… I signed up with an outfit called APX in 2006. Paid automatically until 2014. By then it had sold to Safe Security. I called to cancel in 2014. Was told to write a letter. Wrote a letter the same day. Noticed in 2016 that they were still taking money out of my account. Since I had cancelled they had taken nearly $1000 out of my account. When I called they claimed they had never received my letter. Instead of apologizing and cancelling my account, they blamed me for not following up. They put me on with a supervisor in “Customer Relations” who was nothing but rude. I never asked for any money back, only that they stop taking money out of my account. They did, but then started sending me paper invoices. When I didn’t pay them, they turned my account over to a collection outfit. Instead of paying me back the $1000, now they have the audacity to want another $500. I haven’t even had a landline to hook up with them for years. I call the collection company, Hillcrest Davidson and some rude guy named Dustin offers to do me a favor and settle for $400. When I don’t accept that he says he I will see it in my credit report. These people have no conscious, no sense of right or wrong or any sense of how to treat people. I was a good customer for 8 years and that was not enough for their greed.
    Read More
  29. User Score
    0
    April 30th, 2017 Alexandria, VA
    3 people found this review helpful!
    I had a maintenance contact that required me to pay a $25 deductible. For my one and only service call in 5 years, the company said the service bill was too large and decided that I needed to pay more than the $25. The company put unauthorized charges on my credit card.
    I called customer service 3 times to complain about the unauthorized charges. 1 time the customer service rep said they didn’t handle billing issues and hung up on me. Twice I was told that no one from billing was available to speak to me but that someone would call back within 48 hours. No one ever returned my call.

    When I tried to cancel my contract the company said I could only cancel once per year, and that 30 day notice was required prior to my anniversary date to cancel.
    I called
    If I could give this company less than 0, I would.

    Read More
  30. User Score
    0
    April 12th, 2017 Camp Verde, AZ
    3 people found this review helpful!
    First thing I have had Safe over three years, two weeks ago my smoke detector started chirping
    once in a while, I replaced the batteries same thing. I called and they took mr through steps and than said they will send a man out and there will be a 35.00 charge, I said just send me a detector and I will change it out, i was told she cant do that so I told her i will leave it off. On March i emailed a cancelation of service as of 4-1-17 and sent out a letter via mail. I called today and asked how they want the equipment back and was told its mine but there is a 177.00 charge. The original contract says after 3 yrs. it will be a yr. to. yr. unless the Dealer or Subscriber gives 30 day notice. There is a word that the dealer reserves the right to charge the SUBSCRIBER a incidental cost, well to a Senior living on SS 177.00 is not inciental
    Read More
  31. User Score
    0
    April 11th, 2017 Houston, TX
    2 people found this review helpful!
    We originally signed up to Pinnacle and they sold our contact to safe security back in 2014. We no longer need the security system and when I called over year again they advised I was out of contract. So now that we no longer need the system I called wanting to cancel and was told I would have to pay $400.00 for canceling. I was told my contact was over and now they are saying it renewed for another year due to no cancelation. Nothing was ever sent to us stating our contract would renew and have told us time and time again they would send us the original contract and the never have. They have the worst customer services. They also stated we would have to mail in our cancelation letter witch we have mailed over and over. We no longer in need of the system and they have made it so hard to get out the this contract.
    Read More
  32. User Score
    0
    April 10th, 2017 Pomona, CA
    2 people found this review helpful!
    Service for reconnecting sensors will take a month. Customer service never calls back. I had them for 4 years and not happy! They will not give the program code out, which I own my equipment, that is against the law. Plus it is a law now that after your 36 months, it is month to month contract. This is a California law.
    Read More
  33. User Score
    0
    March 28th, 2017
    2 people found this review helpful!
    keep them away from them there never there for youbad cusstermer service
    Read More
  34. User Score
    1
    February 7th, 2017 Norfolk, VA
    1 people found this review helpful!
    It sucks paying for a service everyday, that is useless and does not work properly after multiple complaints, and can not leave the contract. This is horrible customer service at it’s best, and a total rip off DO NOT USE THIS COMPANY!

    If you can not provide reliable service that is SAFE to use, you should not be able to hold customers hostage for bad service.

    Read More
  35. User Score
    0
    February 6th, 2017 Colorado Springs, CO
    3 people found this review helpful!
    Terrible company, real name is Elite. Sold me upgraded equipment that they never delivered. Installed system so poorly that it was falling off the ceiling 6 hours later. Never correctly installed camera door bell. Said they only installed system but that another system monitored it. 3 months later sent me a fed ex letter with a contract that they wanted me to sign. I did not sign it. Sent me another FedEx letter with contract that I also did not sign. Started taking money out of my account in addition to the money being taken out by the company that was monitoring me, without my permission or a contract. They argued with the other company ( monitronics) about who owned my contract for five months while they both charged me monthly fees. Sent me a letter from Safe Security under the pretense of being another security company that was taking over the monitoring of our system and now they are taking money from my account. Total joke. Read reviews on both them and Elite and they are the same terrible company with the same terrible scams. In fact, the man that sold us our system has reviews from 2009 where he was scamming a lying to other people even back then. They say that they lose you cancellation letters and continue to charge you, refusing to allow you to cancel and that they attack your credit. Beware, they are bad news.
    Read More
  36. User Score
    0
    December 28th, 2016
    4 people found this review helpful!
    This is the worst company every . They don’t until the alarm goes off for one min. They have hidden fees when Cancel atfer three year bad,bad , bad
    Read More
  37. User Score
    0
    December 15th, 2016 Phoenix, AZ
    1 people found this review helpful!
    The worse company ever. Below par equipment. In 18 months the system has worked properly MAYBE 10 months. Current issue faulty wireless radio communicator, spoke to tech over week end told me how to dismiss code & request office call to set up appt they did not, called Monday, Tuesday & again today on Wed, finally got subcontractors name, # & job order info, called service Co, they received job today & can’t come out until next Tues. Tonight it sounded a signal alarm, fast beeping 10+ times. It will not stay dismissed as it is faulty!!!! Response is you have to wait for the tech next Tuesday. Do not use this company
    Read More
  38. User Score
    0
    October 13th, 2016
    2 people found this review helpful!
    This is the worst company to do business with I,ve ever seen or been involved. i cancelled by service aeveral months ago, via certified mail. I keep receiving a bill for payment even after geting a call that everythng was OK and no further action was required from me. The payment bills keep cpming. I’m not going to have any further contact with them after seeing so many negative commits about this business. I never contacted them for service in the first place, but was delt them when they purchased the alarm company I had. Its a good thing the call I received from Safe Security was RECORDED, so their on record. P.S. I had prepaid them for a month when I cancelled, and gave them 30 days to do so.
    Read More
  39. User Score
    0
    July 1st, 2016 Houston, TX
    1 people found this review helpful!
    we were told when we first got the service from a different company that i guess was purchased by this company that if we moved, we could cancel the contract. That was 3 years ago when we first got the service. Now that we are moving to a new place, they are saying we cannot cancel the contract but that we could transfer it. okay, i guess we could do that. oh i forgot to mention that if we transfer it, we have to get another 3 contract. i dont think so, if it comes down to it, we will just pay the balance for the last 2 years and get them out of our lives.
    Read More
  40. User Score
    0
    May 31st, 2016 Scottsdale, AZ
    3 people found this review helpful!
    Worst business EVER. Unethical. When I cancelled they wanted an email stating that I had cancelled. In spite of that they are calling and saying I owe them money. Do not use this service. They are completely useless. Their customer service is a joke. I am considering going after them legally just to get them to stop calling. The worst business I have ever encountered. Do NOT sign a contract with them under any circumstances.
    Read More
  41. User Score
    0
    May 31st, 2016 Scottsdale, AZ
    3 people found this review helpful!
    When I cancelled they wanted an email stating that I had cancelled. In spite of that they are calling and saying I owe them money. Do not use this service. They are completely useless. Their customer service is a joke. I am considering going after them legally just to get them to stop calling.
    Read More
  42. User Score
    0
    May 26th, 2016 Tucson, AZ
    2 people found this review helpful!
    Worst company ever. If you want a company that takes money out of your bank account with out permission and when your alarm system is not working, choose this company. This Company is #1 on stilling customers money and provide bad service. No one in customer service is willing to help.
    Read More
  43. User Score
    0
    May 21st, 2016 Dearborn Heights, MI
    5 people found this review helpful!
    Do not Trust Safe Security!!!
    After 12 years of paying in full and on time, I made several attempts to cancel the service. It is no longer needed, so I followed all instructions and paid for an additional 9 months to complete the annual contract. I was promised on the phone that the contract was paid and they would stop billing me. Now I am threatened with collections for $355 because I canceled too early in the year! Their contract must be cancelled prior to 30 days but not more than 60 before it automatically renews! If only one person can learn from my terrible experience, then it is worth sharing.
    Read More
  44. User Score
    0
    May 19th, 2016 Glenside, PA
    3 people found this review helpful!
    This company is a scam. I cancelled my contract in 2011. They proceeded to withdrawal funds from my account until 2016. They advised that they never received my letter of cancellation, which I have a copy of. Customer Service supervisor was not very helpful or professional.

    As you can see from the above reviews, many feel the same. CHOOSE ANOTHER COMPANY!

    Read More
  45. User Score
    0
    May 16th, 2016 Tucson, AZ
    3 people found this review helpful!
    We started with the company and had no problems with them. We were always noted when the alarm was set off and in a wonderful timely matter. However, each year we received offers with other companies for the same service at a lower price. We knew are original three year contract was up so we went ahead and changed to another company. I was told by the other company that but signing a piece of paper they were going to notify Safe Security that we changed. A month went by and I never received a call from Safe Security telling me that they were not receiving a signal from us. Then they withdrew the monthly charge. I called and they told me I had to cancel my account by letter or fax and that I had restarted my contract for another year by just paying my bill. (Never did I receive a letter in the mail or email stating that by paying this months bill I was reatarting a contract) So I was going to have to double pay for five months! I did so and sent out the letter. I then called to see if they had received my letter they had not so I was told they would wave one month and I would be able to fax it in. I again faxed it and called to make sure they received it. Two months went by and no call no withdraws so I thought nothing of it. Then I got a call from a woman at #4197 at number 1800-754-8826 who told me they never got the letter and that I owe them over 90.00!!!! I did raise my voice and told her no I did not owe them anything! I went throw the whole thing with her. But after I said you instead of your company she got very mad with me and said I didn’t say or do that. I then told her yes I know you personally did not do that I mean your company. Please don’t take everything I say personally! She then continued to speak very rude to me. I never use swear words and was never using them with her. However, I did tell her, she needed to get better trained to deal with people. I hung up and called back asking for a supervisor, after she told me there wasn’t anyone. I then was taken back to her! She told me that I needed to pay the money. I did raise my voice again at her and told her to note my account that I wasn’t going to pay a dime and if I had to I would take her to court regarding it! She then told me not to yell like that in front of my baby! ( seeing she had heard me talking to my four year earlier to go back to bed) I then lost it! I told her how dare you tell me how to be a mother or call me a bad mother! I never once say a bad word or call her a name!!! I did raise my voice but never did I yell at the top of my voice! This company is great until you walk away!!! Then forget it!!! They would be the worst awful people I have EVER dealt with and I will NEVER do business with them again!
    Read More
  46. User Score
    0
    April 14th, 2016 Salt Lake City, UT
    4 people found this review helpful!
    I have been trying to cancel my service since
    Dec,1015. I have done everything they told me to do, wrote a letter of cancellation spoke with representative informing of my intent. I am receiving phone calls now for payment of services I thought were cancelled! It is a nightmare.
    Read More
  47. User Score
    0
    January 13th, 2016 Pearland, TX
    5 people found this review helpful!
    Please Avoid signing a CONTRACT with SAFE SECURITY . They’re one of the WORST COMPANY I ever have to deal with! I have tried to get repairs for 8 months already and they never send nobody and when I call they transfer me from 1 to 20 different people and don’t even try to resolve my problem . After 8 months without any alarm system they keep sending me bills and all this time since my alarm is not working I also been trying to CANCEL the service but they REFUSE and want me to pay like $200.00 . Please BE WARE they will continue to send you bills and they won’t cancel your CONTRACT . This is the most HORRIBLE, WORST,UNETHICAL COMPANY THEY HAVE DONE THIS NOT JUST TO ME BUT TO A LOT OF PEOPLE. DON’T EVER GET THIS SAFE ALARM COMPANY.
    Read More
  48. User Score
    0
    October 9th, 2015 Papillion, NE
    4 people found this review helpful!
    I have had a security alarm system this company for over 10 years. I pay $22 for monitoring, $10 for wireless back up ?? and $ 7.95 for “extended maintenance?? After requesting a change in the monitoring to my name only about 1 year ago due to divorce. I decided to cancel my unused system only to be told that they had locked me into a new 3 year contract that I dit not agree to and without disclosure. I reported them to consumer protection. Also I triggered the alarm, nothing happens. Equipment faulty, complained, no one responds. Scam, AVOID!!
    Read More
  49. User Score
    10
    September 18th, 2015 GA
    2 people found this review helpful!
    Great service. I truly appreciate the great service they give me, lie i said there the real deal. I’ll refer this company to my friends and family.
    Read More
  50. User Score
    10
    September 18th, 2015 Hollywood, FL
    0 people found this review helpful!
    Love this service. Safe security is great my monthly is the same every month is not like my previous company it went up every year. Thanks guy’s
    Read More

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Our Score
3.8
User Score
1.7
Rank this Company

Ratings Breakdown

Price

Landline monthly price
Undisclosed

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
Undisclosed

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
75

Overall Score

Based on ranking criteria
3.8 /10

Protect America

Compared to industry leader
9.0 /10
Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,284

Overall Score

Based on ranking criteria
9.0 /10