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Our Score
3.8
User Score
1.3
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

Undisclosed

Install & Equipment Fee

Undisclosed

Contract Length

Undisclosed

Cancellation Policy

Undisclosed

System Relocation Fee

Fees May Apply

Number of Reviews

88

This Review is maintained by Chase Sagum

Review Last Updated: July 17, 2019

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.1
$34.99-49.99
$69+

#3

5.1
$34.95-59.99
$199-499

#83
safe_security

1.3
Undisclosed
Undisclosed

 

Pros

SAFE Security asserts that their main focus is on customer satisfaction; they concentrate on customer care through building custom security and safety systems, offering live call center customer service and providing free home security audits.

SAFE Security also offers other perks, like a Mover’s Packet for easily transferring your security system to a new home. Furthermore, due to SAFE Security’s UL (Underwriter Laboratories) certification, you can qualify for a discount up to 20 percent on most homeowner’s insurance policies.

Cons

There is an array of negative reviews concerning SAFE Security. However, it is difficult to know if problems arose from the SAFE Security company itself or from an authorized dealer.

Issues reported include poor customer service, hidden fees, and an undisclosed long-term contract. Make sure that you read and understand all contract information before you sign on the dotted line. We spoke to an official representative from Safe Security who told us that because they purchase contracts from other providers, often times people are disgruntled from their previous providers. Safe Security welcomes customers with several pieces of communication as well as signs and decals.

Our Recommendation

SAFE Security offers basic, custom security systems, monitoring and additional services with a focus on customer satisfaction for both homeowners and businesses.


About Safe Security

SAFE Security provides three different services or products. First, they sell and install home security and safety alarm systems. SAFE Security offers a wireless home security solution:

  • Control Panel and Keypad
  • Motion Sensor
  • Door/Window Contacts
  • Interior Siren
  • Remote Key Fob
  • Yard Sign and Stickers

SAFE  Security also supplies 24-hour monitoring. The monitoring center is staffed by live, UL-certified operators who are ready to alert the authorities, medical emergency teams or any other appropriate personnel; including alerting you and your family.

Additionally, SAFE Security also provides two different levels of extended service plans and optional services. Optional services include:

  •  Two-way voice intercom capabilities
  • Guard services
  • System arming and disarming reports
  • Cellular backup modules

The professionally installed systems will cost money for basic wireless systems and the IP-based self-install systems start at $0 for equipment fees and the basic protection package.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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88 Safe Security Reviews

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  1. User Score
    0
    October 31st, 2019 Trenton, NJ
    0 people found this review helpful!
    After for almost a year of not able to set alarm due to always breaking and charged each repair. I decided to call for cancelation after being a customer since 2015. To be on hold for literally 20 minutes. Just to be told that my contract says that automatic renew each year and will be up in August and would have to pay $500 to cancel. This was never mentioned to us when we signed the contract. Not only did not mention they said you can cancel at anytime. Very bad marketing and misleading information.
    Read More
  2. User Score
    0
    October 17th, 2019
    1 people found this review helpful!
    I signed up with my Original Monitoring Company, Tekna Monitornig on 5/2018. Tekna Monitoring was also working at that time with Safe Security. I kept in touch with our original Sales Rep. I called our Sales Rep. a few months ago for a new sign for our front yard, and was told Teka Monitoring had several accounts taken over by Safe Security in a hostile manner, mine included! Our Rep. stated that he really could not tell me more than that! To date, I have still received no notification from Safe Security that they are my new company. 4 days ago on Monday 10/14/19, we were unable to set our alarm on our house. The keypad for our alarm had an error code telling us to contact the alarm company at a specific 800#. I called that number, which was a general # for safe Security. I pressed the # option for Troubleshooting our System as our System was not functioning. I got a Rep. on the phone who looked up my account and told me that Safe Security had not received payment on my account since March of this year, 2019! I was in disbelief and panicked because $40.95 was being charged to my Visa every month for monitoring services! I told the Rep. that it must be a mistake! Then I began to believe that somehow my Visa had been Criminally Hacked! Actually this particular Rep. believed me, I think!!! I was in tears and I begged him to help me! I asked him to ask the Safe Security Supervisor if I could make the back payments (6 months worth?) and reinstate my account. The Supervisor said no!. The Rep. gave me the # of the Collection agency that would be attempting to collect. My head was spinning! Was I hacked? Collections? I have never missed a payment on anything and I have excellent credit. I did contact the Collection Company and got a Contact Person. I told him everything I knew to date. I told him that I would pay the 6 months of service that somehow did not get billed to my Visa. He did not yet have my paperwork, and said he would call me when he did. I made 3 more calls to Safe Security Billing. I finally found out that the expiration date of my Credit card on file had expired in April, hence Safe Security was unable to bill me!!! I asked why no one emailed me, sent me a letter, or phoned me? The Rep. told me 2 letters were sent, and returned to them undeliverable!!! I asked what address those were sent to, and they were the wrong address!!! You think after the 1st one was sent back undeliverable, that a 2nd one would have not gone out?! I actually did not receive any phone communication from Safe Security until 9/30/19, and a woman just said her name and to call her back. I’m sorry that I did not, I receive sales calls frequently, and normally do not return them! I wish that she would have mentioned the nature of the call! Anyway, today is October 17, 2019, and I just received a call from my Contact person at the Collection Agency. His tone was much different since I spoke with him a few days ago! He said Safe Security was charging me for the 6 months that my credit card was not charged, (I offered to pay that!), but also for the 1 1/2 years remaining on my contract! (Even though they terminated my contract on 9/30/2019 and REFUSED to let me pay them, after they did not contact me about my credit card expiring!!!) Not only Was Safe Security Charging me for the 6 months, plus the remaining 1 1/2 years, there were Late Fees and Legal Fees on top of that!!!! The Collection Agency Rep. stated that Safe Security was much more important to them than a single individual, and that I had better pay this amount or my Credit would be adversely affected! Then, they would forward this delinquent account to yet another Collection Agency that would pursue me further!!! That “This Will Not Go Away Ms. Reed!!!! OH MY GOD!!!!
    Read More
  3. User Score
    0
    September 20th, 2019
    2 people found this review helpful!
    absolutely horrible company. be cautious of signing any contract with them, their contract is designed to screw you six way from sunday. disgusting.
    Read More
  4. User Score
    0
    August 15th, 2019
    0 people found this review helpful!
    Absolutely, hands down, one of the worst in customer service. I had to work with a lady name Maria and she was awful! I signed a contract for 3 years and after that initial contract, I spoke with the company about going month to month. I was told that this was the plan I was on. I called back to let them know that I wanted to cancel service and Maria told me I was still in a contract and they do not do month to month. I was told I had to pay the remaining balance in order to get out of the contract. I would NEVER work with this company again and highly advise you not to either. Terrible customer service.
    Read More
  5. User Score
    1
    July 17th, 2019
    0 people found this review helpful!
    I have a safe security system installed at a house at 209 Laurel St., Morristown, TN. I have moved from this house and it is up for sale. I would have liked to have cancelled the security system but a call to your main office refused to let me do it. I think it is a shame on your company to not let someone cancel a 3 year contract when they are not goint to be around to use it. Besides, I never got a copy of the contract and didn’t realize I was signing up for three years. I will never do business with your company in the future, nor will I recommend you to anyone else.
    Read More
  6. User Score
    0
    July 8th, 2019 Phoenix, AZ
    0 people found this review helpful!
    These guys are terrible. Several times my alarms went off when people entered my home, and no one was contacted! Not me, not the police, no one. What exactly are they monitoring??

    Put in a long term contract without my knowledge by one of their dealers and even with their lack of service they will not cancel the contract.They want you to pay thousands of dollars to them for doing nothing…..

    Stay away from safe security.

    Read More
  7. User Score
    0
    June 26th, 2019
    1 people found this review helpful!
    Safe security and amp are scams!!! Make it impossible to get out of your old contract without high fees.
    Read More
  8. User Score
    0
    June 24th, 2019
    0 people found this review helpful!
    Worst company i have ever dealt with! System keeps breaking down they charge you every time they come out to fix it. Blaming the customer when i live alone with my 61 yr old sister who wont touch it at all! I cannot wait to get rid of safe haven!
    Read More
  9. User Score
    0
    April 11th, 2019 Rochester, NY
    1 people found this review helpful!
    My Aunt had passed away and I was executor of her estate. Early on her alarm pad gave audio warnings stating low battery. Upon calling the company I was told that unfortunately they no longer had anyone who serviced in our area but a technician from California would call me which he did but we were still unable to resolve the issue. Upon calling the Company back I was informed by a Mr. W that with no service available that If I could send in a copy of my Aunts death certificate there would be no issue in cancelling her contract. Well anyway after doing that I receive an email back from the company that they no longer accept cancellations via email and that I would need to call a number which I did numerous times which ends up being the billing department. No one answers and there in no way to leave a voice message at this number. Fortunately I will b closing out my Aunts account at the bank which in turn will stop Safe Security from getting their monthly fee.
    Terrible customer service
    Read More
  10. User Score
    0
    March 28th, 2019 Gibsonton, FL
    1 people found this review helpful!
    Worst decision I have made (maybe forever) since moving to Tampa. The contractor signed me up with a 100% buyout from my ADT contract. The was in August of 2018. In spite of calls to this contractor and the company and even a promise that “the check will be in the mail within 7 days, no $243.00 yet from anyone. Secondly, the contractor hooked the system up feeding on my Spectrum WIFI network. Each time Spectrum’s WIFI burps (which is several times a week), the alarm goes off informing me that there has been a communication break. It is loud and comes once or twice a week at odd hours of the day or night. This morning at 2:10am.
    Customer service says that the installer should have hooked the service up using a cell tower, and I promptly put a service request in to have that done. That was four weeks ago. No service, no phone call. Do NOT hire this company.
    Read More
  11. User Score
    0
    February 4th, 2019 Peoria, AZ
    0 people found this review helpful!
    RUDE CUSTOMER SERVICE, LONG WAIT TIMES, CONSTANT EQUIPMENT ERRORS AND ISSUES, HIDDEN LONG TERM CONTRACTS WITH $1000 CANCELLATION FEE AND EXPENSIVE FOR GARBAGE SERVICE
    Read More
  12. User Score
    0
    January 28th, 2019 Irving, TX
    0 people found this review helpful!
    I am a TWELVE YEAR customer with this company and when I wanted to cancel my service I was told it would cost me hundreds of dollars because I am on a self renewing contract. I could not get a supervisor to call me back. I cancelled my auto pay because I don’t trust them. Worst customer service EVER! Do NOT use this company
    Read More
  13. User Score
    1
    January 17th, 2019 Park Hills, MO
    0 people found this review helpful!
    DO NOT USE THIS SERVICE. They told me I had a one year contract and could cancel without fee any time after that one year. I am now a year and a half into my “contract” and tried to cancel. They now are telling me I had a 3 year commitment and a 900 dollar fee. This business is a scam and do not care about their customers.
    Read More
  14. User Score
    0
    December 13th, 2018 San Francisco, CA
    2 people found this review helpful!
    They have had my money for over two months and I have no cameras. They do not answer phones or emails when they say they will. I am calling the Better Business Bureau and small claims court today!
    Read More
  15. User Score
    0
    October 29th, 2018 Fairview, OR
    1 people found this review helpful!
    When we tried to cancel this service, we were told we had 18 months left on our 2 years contract. A two year contract that we never renewed after the initial install several years ago. Surprise!! so apparently;y they just renew it in the shadows to keep you hooked. and then when I replaced the system with someone else,and disconnected it all, fully expecting an immediate call from the monitoring folks, we got nothing!!! Not monitored at all!!! Totally crappy way to entrap unwilling customers. Very poor business practices.
    Read More
  16. User Score
    0
    October 19th, 2018 Detroit, MI
    2 people found this review helpful!
    Beware of the “fine print” that states when your contract renews. This unethical company does not send you renewal notifications. We have been loyal customers for 12 years and when requesting to cancel our services due to moving, we then was told we signed (12 years ago) a yearly renewal and would owe $343 to cancel our services.
    Read More
  17. User Score
    0
    September 24th, 2018 Columbus, OH
    0 people found this review helpful!
    I sent a cancellation request with my final payment to the TX address which I was told Safe Security payment department did not communicate to the appropriate department in CA and that I would need to send a “signed” letter to that department in CA. This was done the same day. I am told it was not received, however it WAS RECEIVED!!! The system no longer works!!!! Total RUN AROUND!!!!!!!!! Do yourself a favor and run from this company as fast as you can!!!!!!!
    Read More
  18. User Score
    0
    September 17th, 2018
    0 people found this review helpful!
    This company SUCKS!!!! They’re terrible. Not only is the actual equipment SO out of date, but I’ve tried canceling my service for 4 years! They direct you to all sorts of different outlets, leaving me frustrated so that I might eventually give up and just stay with them. I wrote a hand-written letter wanting to cancel my account after calling and being left on hold for an EXTREME amount of time. They cashed my check and basically threw my letter out I’m sure, b/c I recently received ANOTHER bill for the month. I was with them when they were Pinnacle, and since changing to SAFE Security they have been nothing but a disappointment. Their customer service is terrible, they’re impossible to get a hold of, and they definitely don’t care about the safety of their clients – they only want to make money. It’s infuriating. PLEASE STAY AWAY FROM SAFE SECURITY!
    Read More
  19. User Score
    1
    September 11th, 2018 Conway, AR
    1 people found this review helpful!
    This security system is horrible. Do not let these people in your house. They forged a signature on a “contract” that we never saw, stole some equipment from another system that was previously installed, refuse to talk or correspond, lied when they claimed to clear the transaction with our previous system, did not explain any of the “workings”of this system, gave no one for us to contact.

    These people and this business are fraudulent and should not be allowed to operate.

    Read More
  20. User Score
    0
    September 11th, 2018 Overland Park, KS
    3 people found this review helpful!
    I feel I was tricked by the gentleman and I use that word lightly. He come into our home as a representative of the equipment installed by ADT advising we needed an upgrade. I agreed to the upgrade and the nect thing I know I hae apparently agreed to switch companies. Now I am being billed by both.
    Read More

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Real Customer Reviews

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Our Score
3.8
User Score
1.3
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

Undisclosed

Install & Equipment Fee

Undisclosed

Contract Length

Undisclosed

Cancellation Policy

Undisclosed

System Relocation Fee

Fees May Apply

Number of Reviews

88
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,432