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#74
safe_security

Safe Security

Similar to: ADT Security

Our Score
3.9
User Score
1.8

Visit Site

Our Score
3.9
User Score
1.8
Rank this Company

Ratings Breakdown

Price

Landline monthly price
Undisclosed

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
Undisclosed

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
61

This Review is maintained by Chase Sagum

Review Last Updated: February 7, 2018

SAFE Security provides an array of services and products for home and business safety and security. Their headquarters are located in San Ramon, California, but they utilize a dealer program as well; they are licensed in over 25 states in the U.S.

Security System Overview

SAFE Security provides three different services or products. First, they sell and install home security and safety alarm systems. SAFE Security offers a wireless home security solution:

  • Control Panel and Keypad
  • Motion Sensor
  • Door/Window Contacts
  • Interior Siren
  • Remote Key Fob
  • Yard Sign and Stickers

SAFE  Security also supplies 24-hour monitoring. The monitoring center is staffed by live, UL-certified operators who are ready to alert the authorities, medical emergency teams or any other appropriate personnel; including alerting you and your family.

Additionally, SAFE Security also provides two different levels of extended service plans and optional services. Optional services include:

  •  Two-way voice intercom capabilities
  • Guard services
  • System arming and disarming reports
  • Cellular backup modules

The professionally installed systems will cost money for basic wireless systems and the IP-based self-install systems start at $0 for equipment fees and the basic protection package.

The Good

SAFE Security asserts that their main focus is on customer satisfaction; they concentrate on customer care through building custom security and safety systems, offering live call center customer service and providing free home security audits.

SAFE Security also offers other perks, like a Mover’s Packet for easily transferring your security system to a new home. Furthermore, due to SAFE Security’s UL (Underwriter Laboratories) certification, you can qualify for a discount up to 20 percent on most homeowner’s insurance policies.

The Bad

There is an array of negative reviews concerning SAFE Security. However, it is difficult to know if problems arose from the SAFE Security company itself or from an authorized dealer.

Issues reported include poor customer service, hidden fees, and an undisclosed long-term contract. Make sure that you read and understand all contract information before you sign on the dotted line. We spoke to an official representative from Safe Security who told us that because they purchase contracts from other providers, often times people are disgruntled from their previous providers. Safe Security welcomes customers with several pieces of communication as well as signs and decals.

The Bottom Line

SAFE Security offers basic, custom security systems, monitoring and additional services with a focus on customer satisfaction for both homeowners and businesses.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.1
$19.99-$42.99
$0

#2

7.3
$34.99
$99

#3

3.1
29.99-59.95
$99

#74
safe_security

1.8
Undisclosed
Undisclosed

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61 Safe Security Reviews

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  1. User Score
    0
    January 23rd, 2018
    0 people found this review helpful!
    What the article says above is true. The sales pitch doesn’t match the contract you eventually sign, and the way that it is signed makes it difficult to sit down and read (it’s one of those click-through/auto sign tablets) and the kicker is, they make you call a hotline and hold up a card that says “yes” or “no” and then you mechanically answer when the salesperson points to the answer. If you’re a shy/nervous person, beware. You will be in a very difficult and uncomfortable situation. After you realize what happened it’s too late and you’re locked into a long term contract.
    Read More
  2. User Score
    0
    January 8th, 2018
    0 people found this review helpful!
    Has a very rude dispatcher, my alarm went off and I was not able to give her my password or account number, she asked me if I received a letter from them that contains my membership card and that is suffice enough to cancel the alarm, when I asked her when did they send ithe letter, she replied, “I am not your mailman” blah blah blah, The second time my alarm went off I had to call them and this rude dispatcher put me on hold while I was still talking without fully explaining why I was on hold. I just came from work and was very exhausted,I felt like I was a crazy woman talking to myself.I got so irritated that I had to raise my voice and when I asked her her name she spelled it out to me. Goodness Belen! You are an ” excellent ” representative of your company.. You did an awesome job!
    Read More
  3. User Score
    1
    December 11th, 2017
    2 people found this review helpful!
    Cancelled my Safe Security monitoring service in early July, 2017. I have verbal AND written confirmation from Safe acknowledging the disabling of my system. It is now mid December and I continue to receive billings from this company. Had to notify my bank to stop withdrawals or I believe Safe would continue sucking money out of my checking account forever. There are good security companies out there, Safe is not one of them. Do 30 minutes of homework, well worth your time.
    Read More
  4. User Score
    1
    October 18th, 2017
    1 people found this review helpful!
    Not sure how to cancel service. We haven’t been with Safe Security for several years. My husband was controlling the finances and is no longer capable. Want to CANCEL the so called service. Since items have been removed there is no way they are tracking us. PL HELP
    Read More
  5. User Score
    0
    August 26th, 2017
    2 people found this review helpful!
    Worst customer service I ever encountered with any business. Not enough space here to describe the problems trying to get problems resolved. Also when I told the representative that came to my home I only do 2 year contracts max it somehow became a FIVE year contract. Service people were late or never showed up. Two times they couldn’t even reach there service personnel. Sent a certified letter and as of writing this review haven’t heard from them. That’s 13 days now. They just don’t care. Well we will stop them from withdrawing the fee from my account and see them in court.
    Read More
  6. User Score
    0
    August 2nd, 2017 Campbell, CA
    1 people found this review helpful!
    This company is criminal. They require to draw automatically from your account. They make it so difficult to cancel that it never happens. They don’t call you or email you. DO not do business with this company or you will be disappointed. There is zero customer service.
    Read More
  7. User Score
    1
    July 31st, 2017
    0 people found this review helpful!
    SAFE SECURITY is the worst company to do business with. They are dishonest and gouge customers for senseless fees. There customer reps are horrible and show up in sweat pant, tee shirts and crocks with no identification. RUN the other way from this company
    Read More
  8. User Score
    1
    July 17th, 2017
    1 people found this review helpful!
    Was originally a customer of Castlerock Security, and continued with Safe Security after they bought out Castlerock. Been with either/or for 13 yrs. I’m changing my service to Protect America & Safe now says I haven’t met my obligation to them….WHAT????? They’ve threatened to turn my account over to a collection agency. Certainly not a company I want to continue monitoring my home. May also file a complaint with the BBB.
    Read More
  9. User Score
    1
    July 3rd, 2017 Buffalo, NY
    2 people found this review helpful!
    We had a salesman named Brad J who sold us a new alarm and he told us that they were going to buy out our old security company two months have gone and still no money and we don’t a copy of our contract tract with this company.
    Read More
  10. User Score
    0
    June 5th, 2017 Port Neches, TX
    4 people found this review helpful!
    Absolutely terrible company. Their alarm does not work, although they still charging us $50 every time technician shows up. And even with this terrible service I am unable to cancel l the contract.
    Read More
  11. User Score
    0
    June 3rd, 2017 Charlotte, NC
    5 people found this review helpful!
    Please avoid this company if you can. Once they have you in their clutches, they will not let you go. You will pay and pay. They will not let you cancel your account. It seems that this is their business model. They even have the BBB stymied. You may get your service from another provider but if that provider is purchased by SAFE (as in my case), they own you and they will not let you go. I have been riding this train since last year when I cancelled my service. They first require a letter of cancellation. They have this and have acknowledged it. Still they continue to debit my account. When I call, they say it has all been taken care of. Then, next month, debited again. Today I spoke with yet another of their CSRs who told me that I would have to call back and speak directly with the Cancellations Dept. Another delay tactic.
    Read More
  12. User Score
    0
    May 30th, 2017 Gilbert, AZ
    3 people found this review helpful!
    I gave had their service for five and a half years. I called to cancel my service and they told me my contract doesn’t exprire until October. I did not renew my contract but they said it renews automatically. If I cancel it now. I have to pay for the remaining months. They are real scam artists.
    Read More
  13. User Score
    0
    May 30th, 2017 Brighton, CO
    1 people found this review helpful!
    Safe Security is a company I would not recommend to anyone. My father is 86 with dementia and first phase of Alzheimer and in his confusion he signed up with a new security company and never canceled his service with SAFE. I learned of this after his contract had auto renewed. The new security company understood the situation and canceled his contract without question. SAFE the company my dad had used for YEARS sent him to a collection agency while emailing me saying they were looking into it. Stay away from this company.
    Read More
  14. User Score
    0
    May 3rd, 2017
    3 people found this review helpful!
    Awful, evil people………… I signed up with an outfit called APX in 2006. Paid automatically until 2014. By then it had sold to Safe Security. I called to cancel in 2014. Was told to write a letter. Wrote a letter the same day. Noticed in 2016 that they were still taking money out of my account. Since I had cancelled they had taken nearly $1000 out of my account. When I called they claimed they had never received my letter. Instead of apologizing and cancelling my account, they blamed me for not following up. They put me on with a supervisor in “Customer Relations” who was nothing but rude. I never asked for any money back, only that they stop taking money out of my account. They did, but then started sending me paper invoices. When I didn’t pay them, they turned my account over to a collection outfit. Instead of paying me back the $1000, now they have the audacity to want another $500. I haven’t even had a landline to hook up with them for years. I call the collection company, Hillcrest Davidson and some rude guy named Dustin offers to do me a favor and settle for $400. When I don’t accept that he says he I will see it in my credit report. These people have no conscious, no sense of right or wrong or any sense of how to treat people. I was a good customer for 8 years and that was not enough for their greed.
    Read More
  15. User Score
    0
    April 30th, 2017 Alexandria, VA
    3 people found this review helpful!
    I had a maintenance contact that required me to pay a $25 deductible. For my one and only service call in 5 years, the company said the service bill was too large and decided that I needed to pay more than the $25. The company put unauthorized charges on my credit card.
    I called customer service 3 times to complain about the unauthorized charges. 1 time the customer service rep said they didn’t handle billing issues and hung up on me. Twice I was told that no one from billing was available to speak to me but that someone would call back within 48 hours. No one ever returned my call.

    When I tried to cancel my contract the company said I could only cancel once per year, and that 30 day notice was required prior to my anniversary date to cancel.
    I called
    If I could give this company less than 0, I would.

    Read More
  16. User Score
    0
    April 12th, 2017 Camp Verde, AZ
    3 people found this review helpful!
    First thing I have had Safe over three years, two weeks ago my smoke detector started chirping
    once in a while, I replaced the batteries same thing. I called and they took mr through steps and than said they will send a man out and there will be a 35.00 charge, I said just send me a detector and I will change it out, i was told she cant do that so I told her i will leave it off. On March i emailed a cancelation of service as of 4-1-17 and sent out a letter via mail. I called today and asked how they want the equipment back and was told its mine but there is a 177.00 charge. The original contract says after 3 yrs. it will be a yr. to. yr. unless the Dealer or Subscriber gives 30 day notice. There is a word that the dealer reserves the right to charge the SUBSCRIBER a incidental cost, well to a Senior living on SS 177.00 is not inciental
    Read More
  17. User Score
    0
    April 11th, 2017 Houston, TX
    2 people found this review helpful!
    We originally signed up to Pinnacle and they sold our contact to safe security back in 2014. We no longer need the security system and when I called over year again they advised I was out of contract. So now that we no longer need the system I called wanting to cancel and was told I would have to pay $400.00 for canceling. I was told my contact was over and now they are saying it renewed for another year due to no cancelation. Nothing was ever sent to us stating our contract would renew and have told us time and time again they would send us the original contract and the never have. They have the worst customer services. They also stated we would have to mail in our cancelation letter witch we have mailed over and over. We no longer in need of the system and they have made it so hard to get out the this contract.
    Read More
  18. User Score
    0
    April 10th, 2017 Pomona, CA
    2 people found this review helpful!
    Service for reconnecting sensors will take a month. Customer service never calls back. I had them for 4 years and not happy! They will not give the program code out, which I own my equipment, that is against the law. Plus it is a law now that after your 36 months, it is month to month contract. This is a California law.
    Read More
  19. User Score
    0
    March 28th, 2017
    2 people found this review helpful!
    keep them away from them there never there for youbad cusstermer service
    Read More
  20. User Score
    1
    February 7th, 2017 Norfolk, VA
    1 people found this review helpful!
    It sucks paying for a service everyday, that is useless and does not work properly after multiple complaints, and can not leave the contract. This is horrible customer service at it’s best, and a total rip off DO NOT USE THIS COMPANY!

    If you can not provide reliable service that is SAFE to use, you should not be able to hold customers hostage for bad service.

    Read More

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Our Score
3.9
User Score
1.8
Rank this Company

Ratings Breakdown

Price

Landline monthly price
Undisclosed

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
Undisclosed

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
61
Our Score
9.0
User Score
8.1
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,118