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Our Score
3.8
User Score
1.4
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

Undisclosed

Install & Equipment Fee

Undisclosed

Contract Length

Undisclosed

Cancellation Policy

Undisclosed

System Relocation Fee

Fees May Apply

Number of Reviews

80

This Review is maintained by Chase Sagum

Review Last Updated: May 22, 2019

Security System Overview

SAFE Security provides three different services or products. First, they sell and install home security and safety alarm systems. SAFE Security offers a wireless home security solution:

  • Control Panel and Keypad
  • Motion Sensor
  • Door/Window Contacts
  • Interior Siren
  • Remote Key Fob
  • Yard Sign and Stickers

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.8
$19.99-42.99
$0

#2

6.9
$34.99-49.99
$99

#3

4.7
$29.99-45.99
$99

#77
safe_security

1.4
Undisclosed
Undisclosed

SAFE  Security also supplies 24-hour monitoring. The monitoring center is staffed by live, UL-certified operators who are ready to alert the authorities, medical emergency teams or any other appropriate personnel; including alerting you and your family.

Additionally, SAFE Security also provides two different levels of extended service plans and optional services. Optional services include:

  •  Two-way voice intercom capabilities
  • Guard services
  • System arming and disarming reports
  • Cellular backup modules

The professionally installed systems will cost money for basic wireless systems and the IP-based self-install systems start at $0 for equipment fees and the basic protection package.

The Good

SAFE Security asserts that their main focus is on customer satisfaction; they concentrate on customer care through building custom security and safety systems, offering live call center customer service and providing free home security audits.

SAFE Security also offers other perks, like a Mover’s Packet for easily transferring your security system to a new home. Furthermore, due to SAFE Security’s UL (Underwriter Laboratories) certification, you can qualify for a discount up to 20 percent on most homeowner’s insurance policies.

The Bad

There is an array of negative reviews concerning SAFE Security. However, it is difficult to know if problems arose from the SAFE Security company itself or from an authorized dealer.

Issues reported include poor customer service, hidden fees, and an undisclosed long-term contract. Make sure that you read and understand all contract information before you sign on the dotted line. We spoke to an official representative from Safe Security who told us that because they purchase contracts from other providers, often times people are disgruntled from their previous providers. Safe Security welcomes customers with several pieces of communication as well as signs and decals.

The Bottom Line

SAFE Security offers basic, custom security systems, monitoring and additional services with a focus on customer satisfaction for both homeowners and businesses.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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80 Safe Security Reviews

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  1. User Score
    0
    April 11th, 2019 Rochester, NY
    1 people found this review helpful!
    My Aunt had passed away and I was executor of her estate. Early on her alarm pad gave audio warnings stating low battery. Upon calling the company I was told that unfortunately they no longer had anyone who serviced in our area but a technician from California would call me which he did but we were still unable to resolve the issue. Upon calling the Company back I was informed by a Mr. W that with no service available that If I could send in a copy of my Aunts death certificate there would be no issue in cancelling her contract. Well anyway after doing that I receive an email back from the company that they no longer accept cancellations via email and that I would need to call a number which I did numerous times which ends up being the billing department. No one answers and there in no way to leave a voice message at this number. Fortunately I will b closing out my Aunts account at the bank which in turn will stop Safe Security from getting their monthly fee.
    Terrible customer service
    Read More
  2. User Score
    0
    March 28th, 2019 Gibsonton, FL
    1 people found this review helpful!
    Worst decision I have made (maybe forever) since moving to Tampa. The contractor signed me up with a 100% buyout from my ADT contract. The was in August of 2018. In spite of calls to this contractor and the company and even a promise that “the check will be in the mail within 7 days, no $243.00 yet from anyone. Secondly, the contractor hooked the system up feeding on my Spectrum WIFI network. Each time Spectrum’s WIFI burps (which is several times a week), the alarm goes off informing me that there has been a communication break. It is loud and comes once or twice a week at odd hours of the day or night. This morning at 2:10am.
    Customer service says that the installer should have hooked the service up using a cell tower, and I promptly put a service request in to have that done. That was four weeks ago. No service, no phone call. Do NOT hire this company.
    Read More
  3. User Score
    0
    February 4th, 2019 Peoria, AZ
    0 people found this review helpful!
    RUDE CUSTOMER SERVICE, LONG WAIT TIMES, CONSTANT EQUIPMENT ERRORS AND ISSUES, HIDDEN LONG TERM CONTRACTS WITH $1000 CANCELLATION FEE AND EXPENSIVE FOR GARBAGE SERVICE
    Read More
  4. User Score
    0
    January 28th, 2019 Irving, TX
    0 people found this review helpful!
    I am a TWELVE YEAR customer with this company and when I wanted to cancel my service I was told it would cost me hundreds of dollars because I am on a self renewing contract. I could not get a supervisor to call me back. I cancelled my auto pay because I don’t trust them. Worst customer service EVER! Do NOT use this company
    Read More
  5. User Score
    1
    January 17th, 2019 Park Hills, MO
    0 people found this review helpful!
    DO NOT USE THIS SERVICE. They told me I had a one year contract and could cancel without fee any time after that one year. I am now a year and a half into my “contract” and tried to cancel. They now are telling me I had a 3 year commitment and a 900 dollar fee. This business is a scam and do not care about their customers.
    Read More
  6. User Score
    0
    December 13th, 2018 San Francisco, CA
    2 people found this review helpful!
    They have had my money for over two months and I have no cameras. They do not answer phones or emails when they say they will. I am calling the Better Business Bureau and small claims court today!
    Read More
  7. User Score
    0
    October 29th, 2018 Fairview, OR
    1 people found this review helpful!
    When we tried to cancel this service, we were told we had 18 months left on our 2 years contract. A two year contract that we never renewed after the initial install several years ago. Surprise!! so apparently;y they just renew it in the shadows to keep you hooked. and then when I replaced the system with someone else,and disconnected it all, fully expecting an immediate call from the monitoring folks, we got nothing!!! Not monitored at all!!! Totally crappy way to entrap unwilling customers. Very poor business practices.
    Read More
  8. User Score
    0
    October 19th, 2018 Detroit, MI
    0 people found this review helpful!
    Beware of the “fine print” that states when your contract renews. This unethical company does not send you renewal notifications. We have been loyal customers for 12 years and when requesting to cancel our services due to moving, we then was told we signed (12 years ago) a yearly renewal and would owe $343 to cancel our services.
    Read More
  9. User Score
    0
    September 24th, 2018 Columbus, OH
    0 people found this review helpful!
    I sent a cancellation request with my final payment to the TX address which I was told Safe Security payment department did not communicate to the appropriate department in CA and that I would need to send a “signed” letter to that department in CA. This was done the same day. I am told it was not received, however it WAS RECEIVED!!! The system no longer works!!!! Total RUN AROUND!!!!!!!!! Do yourself a favor and run from this company as fast as you can!!!!!!!
    Read More
  10. User Score
    0
    September 17th, 2018
    0 people found this review helpful!
    This company SUCKS!!!! They’re terrible. Not only is the actual equipment SO out of date, but I’ve tried canceling my service for 4 years! They direct you to all sorts of different outlets, leaving me frustrated so that I might eventually give up and just stay with them. I wrote a hand-written letter wanting to cancel my account after calling and being left on hold for an EXTREME amount of time. They cashed my check and basically threw my letter out I’m sure, b/c I recently received ANOTHER bill for the month. I was with them when they were Pinnacle, and since changing to SAFE Security they have been nothing but a disappointment. Their customer service is terrible, they’re impossible to get a hold of, and they definitely don’t care about the safety of their clients – they only want to make money. It’s infuriating. PLEASE STAY AWAY FROM SAFE SECURITY!
    Read More
  11. User Score
    1
    September 11th, 2018 Conway, AR
    0 people found this review helpful!
    This security system is horrible. Do not let these people in your house. They forged a signature on a “contract” that we never saw, stole some equipment from another system that was previously installed, refuse to talk or correspond, lied when they claimed to clear the transaction with our previous system, did not explain any of the “workings”of this system, gave no one for us to contact.

    These people and this business are fraudulent and should not be allowed to operate.

    Read More
  12. User Score
    0
    September 11th, 2018 Overland Park, KS
    0 people found this review helpful!
    I feel I was tricked by the gentleman and I use that word lightly. He come into our home as a representative of the equipment installed by ADT advising we needed an upgrade. I agreed to the upgrade and the nect thing I know I hae apparently agreed to switch companies. Now I am being billed by both.
    Read More
  13. User Score
    0
    August 27th, 2018
    0 people found this review helpful!
    Your customer service is extremely poor
    Read More
  14. User Score
    0
    August 22nd, 2018
    0 people found this review helpful!
    Was told my contract would be for 36 months cone to find out it was for 60. I told the rep when we signed up that we would be moving from texas to ohio and he assured me it would ttansfer. Well bad news. It doesnt. They dont service in ohio. How am i supposed to know that. My guy screwed me. They will not cancel my contract for this saying its not their problem im moving to a state they dont cover. So im supposed to pay for a system for 5 years that i wont even be using. SO PISSED!!!!!!!!!
    Read More
  15. User Score
    0
    June 25th, 2018
    0 people found this review helpful!
    TERRIBLE COMPANY, RATHER SHARKS..SYSTEM “NEVER” WORKED..ALARM GOES OFF THEY GET NO SIGNAL SO THEY CLAIM &.NEVER, NEVER, NEVER LET THEM DRAFT $ FROM YOUR ACCT I DIDN’T BUT READ HORRIBLE REVIEWS FROM OTHER PEOPLE..I CAN’T WAIT TIL THIS RIPOFF CONTRACT ENDS..WE’RE PAYING FOR NOTHING… RUN!!!!!!
    Read More
  16. User Score
    0
    June 5th, 2018 Lexington, KY
    0 people found this review helpful!
    I just found out my contract is automatically renewed every year after the initial contract expires. I have had service with 2 other alarm companies, and never have I experienced this issue. Now I am told I have to pay the remaining months on my contract even thought I am no longer living at the residence.

    Will I sigh up with the company again, NO.

    Read More
  17. User Score
    0
    May 30th, 2018 Providence, UT
    2 people found this review helpful!
    My parents had safe security monitoring for many years. The service fee was set up on automatic payment from their bank account. My father passed in July 2017 and my mom moved to a memory care facility in October 2017. We removed everything from their home by the end of January 2018 and put the house on the market. At that time I contacted safe Security to cancel service. They continued to deduct the monthly service fee. I called customer service numerous times to cancel service. Sometimes the agent would say it was cancelled. Other times I was told it could not be cancelled without the code. I explained that my dad knew the code but he was no longer with us. My mom has dementia and had no knowledge of a code. The fee continued to be deducted from the bank account. I went to the bank and cancelled the auto payment. I then received bills for the stop payment, late fees, and the monthly fee from Safe. After numerous calls to them and letters to them which I signed (executrix of the will), they sent me a form for my dad to sign -the only way they would cancel. I continued to call and write Safe. In reality, they owe the estate for the deductions from the account for the months they deducted from the bank account AFTER January when I cancelled service. . Today, May 30, I have received another paper bill for service for the month as well as “past due charges” which they continue to add to the account. This is ridiculous! They continue to charge for a house my parents no longer occupy and has been sold! The contract on the service expired years ago and they were billed monthly and my parents paid faithfully for many years. I find it extremely disrespectful for safe to continue their billing and threats to send the account to collections. The house was empty with no phone service and alarm service cancelled in January. There is no way my late father can sign a cancellation form!
    My husband and I switched monitoring services from Safe after 20 years. Safe has continued to sent bills and call us for payment although we cancelled service months ago. Apparently the customer service is terrible!
    Read More
  18. User Score
    0
    May 23rd, 2018
    1 people found this review helpful!
    These people are scammers. They prey on older people and take advantage of chaos that surrounds moving. They are unresponsive to needs and unyielding to discuss modifications of contract, even if they caused the confusion. DO NOT USE THEM>
    Read More
  19. User Score
    0
    April 30th, 2018 Columbus, GA
    1 people found this review helpful!
    In Aug of 20I7 I sent my payment in and along with it my letter for canceling my service. I called in Nov. 2017 and was told they did receive my letter and to disregard the statements. Well here it is apr. 2018 and I’m still getting statements. I called and after going through 2 different telephone I finally got a hold of someone who put me on hold for someone else to speak to. They hung up on me. I still haven’t got this resolved. I’m just glad that I paid by check monthly or they would be taking it out of my checking account.
    Read More
  20. User Score
    0
    January 23rd, 2018
    1 people found this review helpful!
    What the article says above is true. The sales pitch doesn’t match the contract you eventually sign, and the way that it is signed makes it difficult to sit down and read (it’s one of those click-through/auto sign tablets) and the kicker is, they make you call a hotline and hold up a card that says “yes” or “no” and then you mechanically answer when the salesperson points to the answer. If you’re a shy/nervous person, beware. You will be in a very difficult and uncomfortable situation. After you realize what happened it’s too late and you’re locked into a long term contract.
    Read More

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Our Score
3.8
User Score
1.4
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

Undisclosed

Install & Equipment Fee

Undisclosed

Contract Length

Undisclosed

Cancellation Policy

Undisclosed

System Relocation Fee

Fees May Apply

Number of Reviews

80
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,370