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Our Score
3.8
User Score
1.3
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

Undisclosed

Install & Equipment Fee

Undisclosed

Contract Length

Undisclosed

Cancellation Policy

Undisclosed

System Relocation Fee

Fees May Apply

Number of Reviews

90

This Review is maintained by Chase Sagum

Review Last Updated: July 17, 2019

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.1
$34.99-49.99
$69+

#3

5.1
$34.95-59.99
$199-499

#82
safe_security

1.3
Undisclosed
Undisclosed

 

Pros

SAFE Security asserts that their main focus is on customer satisfaction; they concentrate on customer care through building custom security and safety systems, offering live call center customer service and providing free home security audits.

SAFE Security also offers other perks, like a Mover’s Packet for easily transferring your security system to a new home. Furthermore, due to SAFE Security’s UL (Underwriter Laboratories) certification, you can qualify for a discount up to 20 percent on most homeowner’s insurance policies.

Cons

There is an array of negative reviews concerning SAFE Security. However, it is difficult to know if problems arose from the SAFE Security company itself or from an authorized dealer.

Issues reported include poor customer service, hidden fees, and an undisclosed long-term contract. Make sure that you read and understand all contract information before you sign on the dotted line. We spoke to an official representative from Safe Security who told us that because they purchase contracts from other providers, often times people are disgruntled from their previous providers. Safe Security welcomes customers with several pieces of communication as well as signs and decals.

Our Recommendation

SAFE Security offers basic, custom security systems, monitoring and additional services with a focus on customer satisfaction for both homeowners and businesses.


About Safe Security

SAFE Security provides three different services or products. First, they sell and install home security and safety alarm systems. SAFE Security offers a wireless home security solution:

  • Control Panel and Keypad
  • Motion Sensor
  • Door/Window Contacts
  • Interior Siren
  • Remote Key Fob
  • Yard Sign and Stickers

SAFE  Security also supplies 24-hour monitoring. The monitoring center is staffed by live, UL-certified operators who are ready to alert the authorities, medical emergency teams or any other appropriate personnel; including alerting you and your family.

Additionally, SAFE Security also provides two different levels of extended service plans and optional services. Optional services include:

  •  Two-way voice intercom capabilities
  • Guard services
  • System arming and disarming reports
  • Cellular backup modules

The professionally installed systems will cost money for basic wireless systems and the IP-based self-install systems start at $0 for equipment fees and the basic protection package.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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90 Safe Security Reviews

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  1. User Score
    0
    May 30th, 2017 Gilbert, AZ
    3 people found this review helpful!
    I gave had their service for five and a half years. I called to cancel my service and they told me my contract doesn’t exprire until October. I did not renew my contract but they said it renews automatically. If I cancel it now. I have to pay for the remaining months. They are real scam artists.
    Read More
  2. User Score
    0
    May 30th, 2017 Brighton, CO
    3 people found this review helpful!
    Safe Security is a company I would not recommend to anyone. My father is 86 with dementia and first phase of Alzheimer and in his confusion he signed up with a new security company and never canceled his service with SAFE. I learned of this after his contract had auto renewed. The new security company understood the situation and canceled his contract without question. SAFE the company my dad had used for YEARS sent him to a collection agency while emailing me saying they were looking into it. Stay away from this company.
    Read More
  3. User Score
    0
    May 3rd, 2017
    3 people found this review helpful!
    Awful, evil people………… I signed up with an outfit called APX in 2006. Paid automatically until 2014. By then it had sold to Safe Security. I called to cancel in 2014. Was told to write a letter. Wrote a letter the same day. Noticed in 2016 that they were still taking money out of my account. Since I had cancelled they had taken nearly $1000 out of my account. When I called they claimed they had never received my letter. Instead of apologizing and cancelling my account, they blamed me for not following up. They put me on with a supervisor in “Customer Relations” who was nothing but rude. I never asked for any money back, only that they stop taking money out of my account. They did, but then started sending me paper invoices. When I didn’t pay them, they turned my account over to a collection outfit. Instead of paying me back the $1000, now they have the audacity to want another $500. I haven’t even had a landline to hook up with them for years. I call the collection company, Hillcrest Davidson and some rude guy named Dustin offers to do me a favor and settle for $400. When I don’t accept that he says he I will see it in my credit report. These people have no conscious, no sense of right or wrong or any sense of how to treat people. I was a good customer for 8 years and that was not enough for their greed.
    Read More
  4. User Score
    0
    April 30th, 2017 Alexandria, VA
    3 people found this review helpful!
    I had a maintenance contact that required me to pay a $25 deductible. For my one and only service call in 5 years, the company said the service bill was too large and decided that I needed to pay more than the $25. The company put unauthorized charges on my credit card.
    I called customer service 3 times to complain about the unauthorized charges. 1 time the customer service rep said they didn’t handle billing issues and hung up on me. Twice I was told that no one from billing was available to speak to me but that someone would call back within 48 hours. No one ever returned my call.

    When I tried to cancel my contract the company said I could only cancel once per year, and that 30 day notice was required prior to my anniversary date to cancel.
    I called
    If I could give this company less than 0, I would.

    Read More
  5. User Score
    0
    April 12th, 2017 Camp Verde, AZ
    3 people found this review helpful!
    First thing I have had Safe over three years, two weeks ago my smoke detector started chirping
    once in a while, I replaced the batteries same thing. I called and they took mr through steps and than said they will send a man out and there will be a 35.00 charge, I said just send me a detector and I will change it out, i was told she cant do that so I told her i will leave it off. On March i emailed a cancelation of service as of 4-1-17 and sent out a letter via mail. I called today and asked how they want the equipment back and was told its mine but there is a 177.00 charge. The original contract says after 3 yrs. it will be a yr. to. yr. unless the Dealer or Subscriber gives 30 day notice. There is a word that the dealer reserves the right to charge the SUBSCRIBER a incidental cost, well to a Senior living on SS 177.00 is not inciental
    Read More
  6. User Score
    0
    April 11th, 2017 Houston, TX
    2 people found this review helpful!
    We originally signed up to Pinnacle and they sold our contact to safe security back in 2014. We no longer need the security system and when I called over year again they advised I was out of contract. So now that we no longer need the system I called wanting to cancel and was told I would have to pay $400.00 for canceling. I was told my contact was over and now they are saying it renewed for another year due to no cancelation. Nothing was ever sent to us stating our contract would renew and have told us time and time again they would send us the original contract and the never have. They have the worst customer services. They also stated we would have to mail in our cancelation letter witch we have mailed over and over. We no longer in need of the system and they have made it so hard to get out the this contract.
    Read More
  7. User Score
    0
    April 10th, 2017 Pomona, CA
    2 people found this review helpful!
    Service for reconnecting sensors will take a month. Customer service never calls back. I had them for 4 years and not happy! They will not give the program code out, which I own my equipment, that is against the law. Plus it is a law now that after your 36 months, it is month to month contract. This is a California law.
    Read More
  8. User Score
    0
    March 28th, 2017
    2 people found this review helpful!
    keep them away from them there never there for youbad cusstermer service
    Read More
  9. User Score
    1
    February 7th, 2017 Norfolk, VA
    1 people found this review helpful!
    It sucks paying for a service everyday, that is useless and does not work properly after multiple complaints, and can not leave the contract. This is horrible customer service at it’s best, and a total rip off DO NOT USE THIS COMPANY!

    If you can not provide reliable service that is SAFE to use, you should not be able to hold customers hostage for bad service.

    Read More
  10. User Score
    0
    February 6th, 2017 Colorado Springs, CO
    3 people found this review helpful!
    Terrible company, real name is Elite. Sold me upgraded equipment that they never delivered. Installed system so poorly that it was falling off the ceiling 6 hours later. Never correctly installed camera door bell. Said they only installed system but that another system monitored it. 3 months later sent me a fed ex letter with a contract that they wanted me to sign. I did not sign it. Sent me another FedEx letter with contract that I also did not sign. Started taking money out of my account in addition to the money being taken out by the company that was monitoring me, without my permission or a contract. They argued with the other company ( monitronics) about who owned my contract for five months while they both charged me monthly fees. Sent me a letter from Safe Security under the pretense of being another security company that was taking over the monitoring of our system and now they are taking money from my account. Total joke. Read reviews on both them and Elite and they are the same terrible company with the same terrible scams. In fact, the man that sold us our system has reviews from 2009 where he was scamming a lying to other people even back then. They say that they lose you cancellation letters and continue to charge you, refusing to allow you to cancel and that they attack your credit. Beware, they are bad news.
    Read More
  11. User Score
    0
    December 28th, 2016
    4 people found this review helpful!
    This is the worst company every . They don’t until the alarm goes off for one min. They have hidden fees when Cancel atfer three year bad,bad , bad
    Read More
  12. User Score
    0
    December 15th, 2016 Phoenix, AZ
    1 people found this review helpful!
    The worse company ever. Below par equipment. In 18 months the system has worked properly MAYBE 10 months. Current issue faulty wireless radio communicator, spoke to tech over week end told me how to dismiss code & request office call to set up appt they did not, called Monday, Tuesday & again today on Wed, finally got subcontractors name, # & job order info, called service Co, they received job today & can’t come out until next Tues. Tonight it sounded a signal alarm, fast beeping 10+ times. It will not stay dismissed as it is faulty!!!! Response is you have to wait for the tech next Tuesday. Do not use this company
    Read More
  13. User Score
    0
    October 13th, 2016
    2 people found this review helpful!
    This is the worst company to do business with I,ve ever seen or been involved. i cancelled by service aeveral months ago, via certified mail. I keep receiving a bill for payment even after geting a call that everythng was OK and no further action was required from me. The payment bills keep cpming. I’m not going to have any further contact with them after seeing so many negative commits about this business. I never contacted them for service in the first place, but was delt them when they purchased the alarm company I had. Its a good thing the call I received from Safe Security was RECORDED, so their on record. P.S. I had prepaid them for a month when I cancelled, and gave them 30 days to do so.
    Read More
  14. User Score
    0
    July 1st, 2016 Houston, TX
    1 people found this review helpful!
    we were told when we first got the service from a different company that i guess was purchased by this company that if we moved, we could cancel the contract. That was 3 years ago when we first got the service. Now that we are moving to a new place, they are saying we cannot cancel the contract but that we could transfer it. okay, i guess we could do that. oh i forgot to mention that if we transfer it, we have to get another 3 contract. i dont think so, if it comes down to it, we will just pay the balance for the last 2 years and get them out of our lives.
    Read More
  15. User Score
    0
    May 31st, 2016 Scottsdale, AZ
    3 people found this review helpful!
    Worst business EVER. Unethical. When I cancelled they wanted an email stating that I had cancelled. In spite of that they are calling and saying I owe them money. Do not use this service. They are completely useless. Their customer service is a joke. I am considering going after them legally just to get them to stop calling. The worst business I have ever encountered. Do NOT sign a contract with them under any circumstances.
    Read More
  16. User Score
    0
    May 31st, 2016 Scottsdale, AZ
    3 people found this review helpful!
    When I cancelled they wanted an email stating that I had cancelled. In spite of that they are calling and saying I owe them money. Do not use this service. They are completely useless. Their customer service is a joke. I am considering going after them legally just to get them to stop calling.
    Read More
  17. User Score
    0
    May 26th, 2016 Tucson, AZ
    2 people found this review helpful!
    Worst company ever. If you want a company that takes money out of your bank account with out permission and when your alarm system is not working, choose this company. This Company is #1 on stilling customers money and provide bad service. No one in customer service is willing to help.
    Read More
  18. User Score
    0
    May 21st, 2016 Dearborn Heights, MI
    5 people found this review helpful!
    Do not Trust Safe Security!!!
    After 12 years of paying in full and on time, I made several attempts to cancel the service. It is no longer needed, so I followed all instructions and paid for an additional 9 months to complete the annual contract. I was promised on the phone that the contract was paid and they would stop billing me. Now I am threatened with collections for $355 because I canceled too early in the year! Their contract must be cancelled prior to 30 days but not more than 60 before it automatically renews! If only one person can learn from my terrible experience, then it is worth sharing.
    Read More
  19. User Score
    0
    May 19th, 2016 Glenside, PA
    3 people found this review helpful!
    This company is a scam. I cancelled my contract in 2011. They proceeded to withdrawal funds from my account until 2016. They advised that they never received my letter of cancellation, which I have a copy of. Customer Service supervisor was not very helpful or professional.

    As you can see from the above reviews, many feel the same. CHOOSE ANOTHER COMPANY!

    Read More
  20. User Score
    0
    May 16th, 2016 Tucson, AZ
    3 people found this review helpful!
    We started with the company and had no problems with them. We were always noted when the alarm was set off and in a wonderful timely matter. However, each year we received offers with other companies for the same service at a lower price. We knew are original three year contract was up so we went ahead and changed to another company. I was told by the other company that but signing a piece of paper they were going to notify Safe Security that we changed. A month went by and I never received a call from Safe Security telling me that they were not receiving a signal from us. Then they withdrew the monthly charge. I called and they told me I had to cancel my account by letter or fax and that I had restarted my contract for another year by just paying my bill. (Never did I receive a letter in the mail or email stating that by paying this months bill I was reatarting a contract) So I was going to have to double pay for five months! I did so and sent out the letter. I then called to see if they had received my letter they had not so I was told they would wave one month and I would be able to fax it in. I again faxed it and called to make sure they received it. Two months went by and no call no withdraws so I thought nothing of it. Then I got a call from a woman at #4197 at number 1800-754-8826 who told me they never got the letter and that I owe them over 90.00!!!! I did raise my voice and told her no I did not owe them anything! I went throw the whole thing with her. But after I said you instead of your company she got very mad with me and said I didn’t say or do that. I then told her yes I know you personally did not do that I mean your company. Please don’t take everything I say personally! She then continued to speak very rude to me. I never use swear words and was never using them with her. However, I did tell her, she needed to get better trained to deal with people. I hung up and called back asking for a supervisor, after she told me there wasn’t anyone. I then was taken back to her! She told me that I needed to pay the money. I did raise my voice again at her and told her to note my account that I wasn’t going to pay a dime and if I had to I would take her to court regarding it! She then told me not to yell like that in front of my baby! ( seeing she had heard me talking to my four year earlier to go back to bed) I then lost it! I told her how dare you tell me how to be a mother or call me a bad mother! I never once say a bad word or call her a name!!! I did raise my voice but never did I yell at the top of my voice! This company is great until you walk away!!! Then forget it!!! They would be the worst awful people I have EVER dealt with and I will NEVER do business with them again!
    Read More

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Real Customer Reviews

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Our Score
3.8
User Score
1.3
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

Undisclosed

Install & Equipment Fee

Undisclosed

Contract Length

Undisclosed

Cancellation Policy

Undisclosed

System Relocation Fee

Fees May Apply

Number of Reviews

90
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,441