Safeguard Security & Communications Inc

Safeguard Security & Communications Inc

2.0

Our Score

0.0

User Score

Pros

Safeguard Security has years of experience and high customer satisfaction. For new customers with a flexible budget, Safeguard offers a unique approach towards contracts.  Most security dealers require a certain length of a contract, typically around 3-5 years; however, if you can afford to pay extra upfront for some or all of the equipment you can lower the contract length.  This policy is rare in the industry and shows Safeguard's commitment to customer satisfaction.

Cons

Safeguard Security and Communications Inc. offer a warranty, but when the warranty runs out, you will have to purchase an extension. There is also the option of purchasing rental programs to help cover the cost of replacing equipment, but it will cost you a few extra bucks to extend the warranty or purchase a rental program.

Our Recommendation

We do not have enough information on Safeguard to recommend them at this time.


About Safeguard

Safeguard Security offers a starting package that is comparable to many other dealers in the industry.  Their basic package includes a 100% wireless system that uses Honeywell equipment and is monitored in-house. All basic packages come with the following:

  • 1 control panel
  • 3 door sensors
  • 1 motion sensor
  • 1 key fob
  • Sign & Stickers
  • 24/hr monitoring
Ratings Breakdown
Monthly Monitoring Fee Undisclosed
Install & Equipment Fee Undisclosed
Contract Length Undisclosed
Cancellation Policy Undisclosed
System Relocation Fee Undisclosed
Number of Reviews 8
Review Last Updated: January 17, 2020

Real Customer Reviews

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8 Safeguard Security & Communications Inc Reviews

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0

Score

sue

Feb 23, 2019

I was told I would have my old service contract bought out, nothing happened . Was told 6 months free. nothing happened, I still paid those months. Was not told about a new contract and was not left with any paperwork. this company and sales rep lied and was not truthful on any of the service I was promised. i tried to cancel many times becuase im still payin on my old system and now I'm stuck paying both.

10

Score

Bobby

Apr 20, 2018

I’ve been with safeguard for a couple years and couldn’t be happier with their service. I would recommend to all of my family and friends.

0

Score

Catherine Smith

Jan 17, 2018

These are the rudest people you will ever talk to I have spoke to 3 different customer service representatives and each experience was horrible. They are mean and when they couldn’t find a solution to my problem I was hung up on. It’s really sad that these people have the nerve to speak to their customers the way they do.

0

Score

nyna cox Scottsdale, AZ

Jan 12, 2018

Horrible - Have had the service for upwards of 13 years and a few years ago they were acquired. Since then the service and the actual reliability is just trash. Alarm goes off - nobody calls - steep charge for all service calls even when its an equipment malfunction - rude customer service - they deserve the rating they have. We are dumping them forthwith.

2

Score

Maisey J

Jul 28, 2017

Not much about this company is worth anything any more. The Patrol Officers: are over worked, under paid, and it shows in their performance/structure/response. Dispatch: can't keep up and keep employees. Training is poor, even more so since the "buy out" because no one is on the same page. They're almost robotic and very rude to an extent. It was never that way before Safe took over. Robin is an incredible manager, but Safe also ruined that. Sales: Over sells, and takes advantage of people just for a couple bucks. Although, that's acceptable because that's how Safe wants it. Dishonest company (Safe). Service: A joke front to back, again at the hands of Safe Security. Weeks to get an appointment, crappy attitudes, and rude. Customer Support: IF you can get through to them, they are unprepared, slow and understaffed. Management has no clue the behind the scenes of this department. Cancellations: ONE if the ladies is very sweet and reasonable and the other rude and argumentative. Techs: some are great, some are not. Lots of complaints about specific techs. Again, Safe would rather a tech do a crap job just to get more $$ because they will have to go back. Unfortunately, sales screws the techs constantly making the company look worse than it already is. ** Safe screwed up Safeguard and everything it stood for. It's not about the clients, its about the bottom dollar. Any customer is a "$ sign" and is being taken advantage of in many ways from Warranties, to fees for EVERYTHING and they don't disclose this info to clients. Safe likes the element of suprise and conflict.

1

Score

M. Denton Scottsdale, AZ

May 9, 2017

We cancelled after 20 years with this organization. At the time we were paying over $50. per month for service and while out of town received a notice of a water leak from our water company. I called and left a voice message for Safeguard and requested to have their on premise roving security truck stop at our house and turn off the water. No response to my request was received and the next day I called again and could not reach a real person and left a message asking for a return call. Never received a return call. When I returned home I cancelled our service and wrote a letter to Safeguard's V.P. which was never responded to.

0

Score

Michelle Phoenix, AZ

Jun 29, 2015

They are the worst company. They are Rude and treat there employees with no respect and in a threatening and intimidating matter. Most behind closed doors. They rarely monitor as Most employees are asleep on their shift. Free equipment is great but watch for what comes with it.

10

Score

mizzy West Palm Beach, FL

Jan 23, 2015

Great company even better customer service all installation was free ..alll I pay monthly is 35 bucks better to get it from a rep than online cost us nothing at all