Customers are strongly encouraged to investigate top home security companies before making a final decision.
SafeTouch is an independent communications-security company based in Jacksonville, Florida. A GE Security authorized dealer, SafeTouch provides high-quality, professionally installed equipment with no money down and monitoring for just $34.95/month. Customers will be pleased with SafeTouch’s 45-second response guarantee; however, the company’s lack of clarity with its contract terms have repeatedly frustrated customers, and this prevents SafeTouch from competing with industry leaders.
- $34.95 Minimum Month Rate
- Guaranteed 45-Second Response
- Lifetime Parts and Labor Warranty
- 30-Day Money-Back Guarantee
SafeTouch offers its standard home security package at a rate of $34.95 a month (and increase to $49.95/month). Included in this package is a voice-enabled command center, door and window sensors, a pet-immune motion detector and a backup battery for the entire system. SafeTouch prides itself on its guaranteed 45-second response time, meaning that if your security system is triggered in any way, you will hear from a SafeTouch representative in under a minute. The company offers a warranty on both parts and service for as long as you are a SafeTouch customer. And if you are not completely satisfied within 30 days, you may return your security system for a full refund.
- Limited Availability
- 36-month Contract
- Automatic Two-Year Renewal
- Poor Equipment Quality
SafeTouch is only available in Florida and Georgia; meanwhile, top home security companies boast a nationwide presence. SafeTouch features a 36-month minimum contract requirement, which can be a huge commitment for new customers. Customers do have the option to pay a month-by-month contract after two years, but unless they specify this as their preference, SafeTouch will role them into an additional two-year contract. Despite SafeTouch’s 45-second response guarantee, many customers have complained that the poor equipment quality prevents alarms from reliably being triggered.
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