Customers are strongly encouraged to investigate top home security companies before making a final decision.
SafeTouch is an independent communications-security company based in Jacksonville, Florida. A GE Security authorized dealer, SafeTouch provides high-quality, professionally installed equipment with no money down and monitoring for just $24.95/month (with 36 months prepaid agreement based on credit). Customers will be pleased with SafeTouch’s 45-second response guarantee; however, the company’s lack of clarity with its contract terms have repeatedly frustrated customers, and this prevents SafeTouch from competing with industry leaders.
- $24.95* Month Rate
- Guaranteed 45-Second Response
- Lifetime Parts and Labor Warranty
- 30-Day Money-Back Guarantee
SafeTouch offers its standard home security package at a reduced rate of $24.95 a month. Included in this package is a voice-enabled command center, door and window sensors, a pet-immune motion detector and a backup battery for the entire system. SafeTouch prides itself on its guaranteed 45-second response time, meaning that if your security system is triggered in any way, you will hear from a SafeTouch representative in under a minute. The company offers a warranty on both parts and service for as long as you are a SafeTouch customer. And if you are not completely satisfied within 30 days, you may return your security system for a full refund.
- Prepayment Required for Reduced Rate
- Limited Availability
- 36-month Contract
- Automatic Two-Year Renewal
- Poor Equipment Quality
SafeTouch’s reduced monthly rate of $24.95 is only available on *one condition: that customers prepay the entire contract amount ($898) upfront. Otherwise, customers will be subject to a monthly rate of $31.25, paid monthly, following a soft credit check. So while customers may be technically paying less money per month through the reduced rate, they will need to pay out their entire contract in one lump sum. SafeTouch is only available in Florida and Georgia; meanwhile, top home security companies boast a nationwide presence.
SafeTouch features a 36-month minimum contract requirement, which can be a huge commitment for new customers. Customers do have the option to pay a month-by-month contract after two years, but unless they specify this as their preference, SafeTouch will role them into an additional two-year contract. The company has a B+ rating from the Better Business Bureau (BBB) they’ve received, and closed, 128 complaints relating to problems with product or service. Despite SafeTouch’s 45-second response guarantee, many customers have complained that the poor equipment quality prevents alarms from reliably being triggered.
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