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SafeTouch Security Reviews

Reviews of SafeTouch Security from real customers
(158 verified)

Our Score
6.1
User Score
2.4

See Top Rated

Our Score
6.1
User Score
2.4
Rank this Company

Ratings Breakdown

Price

Price Per Month
Undisclosed

Up-Front Costs

Activation, Install & Equipment
Fees Apply

Technology & Equip.

5/5 = BEST
1/5

Contract Length

Total # of months
36 Months

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
158

Overall Score

Based on ranking criteria
6.1 /10

Protect America

Compared to industry leader
9.0 /10

This Review is maintained by Chase Sagum

Review Last Updated: January 15, 2019

  • Response Rate: SafeTouch prides itself on its guaranteed 45-second response time, meaning that if your security system is triggered in any way, you will hear from a SafeTouch representative in under a minute.
  • Warranty: There is a warranty on both parts and service for as long as you are a SafeTouch customer. And if you are not completely satisfied within 30 days, you may return your security system for a full refund.
  • Contract: SafeTouch features a 36-month minimum contract requirement, which can be a long-term commitment for new customers. Customers do have the option to pay a month-by-month contract after two years, but unless they specify this as their preference, SafeTouch will role them into an additional two-year contract.
  • Our Recommendation: While SafeTouch responds quickly and provides a warranty for parts and service, their long-term contract and lack of company transparency is reason enough to look elsewhere for home security. Companies like Protect America and Frontpoint are viable options.

Most Helpful Reviews From SafeTouch Security Customers

  1. User Score
    1
    Monique Thompson
    July 24th, 2018 Bluffton, SC
    The video camera that was installed stopped working 20 days after the “warranty” which was only 60 days or something. And it would cost $150 to send someone out to look at it. Also, the response time is more than 45 seconds and not what was promised. I’m VERY disappointed because I wanted a local company but they aren’t delivering their promises.Read More
  2. User Score
    0
    Irisellis Pabon
    March 26th, 2018 
    After the signing up with safe touch 3 months later our camera stopped working. The two way communicator barely comes on if the alarm goes off. After a year of dealing with this poor quality security system we wanted to cancel but low and behold we are apparently locked into a 5year contract which was not discussed durning the initial sign up. I would have never agreed to a 5year contract for anything!Read More

158 SafeTouch Security Reviews

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  1. User Score
    3
    March 17th, 2019
    0 people found this review helpful!
    Their response time to an alarm used to be less than 45 seconds. No longer. I think their phone response staff is low. Many people have switched to other alarm systems that don’t require a contract, and are cheaper, and you can install yourself. Also, their monthly maintenance fee just went up from $20 – 50. I plan to switch to some other security protection soon.
    Read More
  2. User Score
    0
    March 2nd, 2019
    0 people found this review helpful!
    I called Safe Touch on February 28,2019 because my alarm system is beeping every 5 minutes. They told me that the service personnel could come out and fix the problem on March 8th. The service is very bad with this company. I will not recommend this company to any anyone.
    Read More
  3. User Score
    0
    February 23rd, 2019
    1 people found this review helpful!
    The customer service is the worst, i call in to get the safe touch pad fix, and they offer me to get a new safe touch system and told me that i just have to pay an installation fee, and they never told me that my monthly payment is go up from $30 to $50, they trick me that way and the guy that hand me the contract he never told me my monthly payment is up from $30 to $50, and when I realized my payment went up, i called to cancel the contract they said that I already signed the contract and they can’t cancel it smh. Don’t ever think about using the safe touch service.
    Read More
  4. User Score
    0
    February 3rd, 2019
    3 people found this review helpful!
    System making an alarm beep beep every 5 minutes. Safe touch can come out in a MONTH! sorry that’s out only time slot or I can pay 150.00 for next day!! We are 9 years members here not for much longer I’m not. If I can figure out how to cancel services.
    Read More
  5. User Score
    0
    January 28th, 2019
    3 people found this review helpful!
    I honestly wish I would have never selected this company to be my home security service. By far the worst experience I have ever had mind you I haven’t even been a customer for a YEAR! Save yourself the aggravation! I have been having issues with my bill since getting the service and everytime I am told it has been corrected here comes another issue and then you can’t speak to the same person who corrected the problem before so you have to explain over and over again. I think it is poorly ran because they know they have you under contract! DO NOT become a customer!
    Read More
  6. User Score
    1
    December 17th, 2018
    4 people found this review helpful!
    WOW! Just got off the phone with Alexas at Safe Touch 888-723-8682. Took 13 minutes to get an answer. Coverage 24/7…Really! Been with the company 5 years. My contract was for 2 years and now she tells me that she is going to put me into collections. Really! Told her to cancel my Safe touch. I have been paying for the last 7 months without coverage at all. No refund at all. Buyers beware!!!!
    Read More
  7. User Score
    4
    December 17th, 2018
    2 people found this review helpful!
    When I originally called SafeTouch the gentleman was professional and kind. A few days later a salesman came by my house he was young but professional. Their prices are good however the customer service there after has been horrible. The same day my alarm was suppose to be installed I received a call at 5 although my appointment was between 3-5, the call was to tell me they couldn’t make it until 7. Then another technician was sent who barely knew what he was doing. When he left I checked my sensors only to find that one of them weren’t working. I decided to set my alarm anyway that night. At about midnight the alarm went off I hurried to the panel only to find my closed untouched window sound the alarm. Saturday I called to someone was suppose to come nothing. I was told Monday someone would come person didn’t come I called almost 2 hours later only to find they didn’t know the status. So I haven’t used it until tonight when I decided to bypass that sensor guess what the alarm still went off from that sensor. Management act like it’s no big deal. This company and their system sucks.
    Read More
  8. User Score
    0
    October 26th, 2018 Orlando, FL
    3 people found this review helpful!
    I told sales agent that we only needed service for 1 year while spouse was in Afghanistan, he said no problem, just submit cancellation request in writing and contract will be cancelled with in 30 days. NOT TRUE. Customer Service Rep said, you should have read contract and was told to call the sales rep, Mr. M. NO early out unless your buy out your 3 YEAR Contract. When I called the rep who sold to us (M), he screens his calls and does not return my calls. Bad Business Model for customers great for SafeTouch Security!
    Read More
  9. User Score
    10
    October 3rd, 2018
    0 people found this review helpful!
    Thank you to a very professional service department. The tech responded in a timely manner to help my Mom get her system working properly, as she has a medical alert button. Good job guys, we feel safe and Mom is always protected. Thanks again
    Read More
  10. User Score
    0
    September 20th, 2018 Orlando, FL
    4 people found this review helpful!
    I called to update my credit card and they refused because the bill was under my husband’s name. Who refuse payment? they gave me a very hard time, then requested me to fill up an information update form that I had to fill, scanned, send back. They still blocked me. Those people (talked to 2 people) are slow, irritating, and everything BUT helpful. Every time I have to call customer service, I feel frustration with them; it feels we wake them up from their nap!
    Read More
  11. User Score
    2
    August 29th, 2018 Jacksonville, FL
    2 people found this review helpful!
    First I want to say that I seen safe touch on the commercial and i thought I would give them a call so I called them Sunday after hours and my appointment was Monday and the guy who came was very professional and nice . So he did the paper work and got all my information and they said I was not approved so he asked did I have anyone else I can use for the system so I said yes my husband so he did my husband and he wasn’t approved ether. So we decided to call ADT and they took our information and we was approved with no money down …and we received a 100 dollar gift card for signing up. I don’t understand what kind of system safe touch use but it’s ridiculous . Thank you ADT………
    Read More
  12. User Score
    5
    August 27th, 2018
    3 people found this review helpful!
    This is the 2nd time my system just stopped working. It bothers me that both times i had ti take off work for the technian to come. It will be 4 days that i will be unprotected. Safe Touch needs to have quicker service for customers. Also better hrs. So not to have to take off work. And reimbursement for days that the system is down.
    Read More
  13. User Score
    0
    August 9th, 2018 Tampa, FL
    4 people found this review helpful!
    This company is very dishonest and will trap you. My family was moving to a new home and wanted to transfer our service. We were told that we could have a tech come out, remove the equipment, and reinstall it at our new home, no charges were discussed on this call. We were also told that we could cancel that year and to have our written letter of cancellation ready 30 days prior. Instead of the tech coming out to install in our new home, they sent a sales guy who informed me that there is a $250.00 reinstallation fee and that we need to sign a new 3-year agreement. I declined to have the equipment installed and planned on canceling since none of this was explained to me by the customer service rep. I have been asking safetouch to listen to the recording of my conversation with customer service to confirm that they misinformed me and every person I speak with either does not call back or refuses to acknowledge the details of the call while attempting to upsell me on a new contract. I am extremely disappointed in this company and continue to be surprised at their lack of customer service. DO NOT USE SAFETOUCH.
    Read More
  14. User Score
    1
    July 24th, 2018 Bluffton, SC
    1 people found this review helpful!
    The video camera that was installed stopped working 20 days after the “warranty” which was only 60 days or something. And it would cost $150 to send someone out to look at it. Also, the response time is more than 45 seconds and not what was promised. I’m VERY disappointed because I wanted a local company but they aren’t delivering their promises.
    Read More
  15. User Score
    2
    July 11th, 2018 Savannah, GA
    4 people found this review helpful!
    I have had a long relationship with Safe Touch; first by having them take over the monitoring of my existing alarm, then by upgrading that alarm to a cellular backup, and then, in April of 2017 I took the plunge and requested the installation of the top-of-the line NEO system. The reason I wanted the NEO was simple; I was tired of getting calls for false alarms and battery failures. Having to quickly decide whether to call the police and, regardless the decision, rush home from whatever I was doing had become extremely stressful and left my family and I anxious regarding out-of-town travel. A new, completely cellular system, with new batteries and, especially, the “Two-Way Communicator” seemed to be the worry-free solution.
    Boy, was I wrong. The “Two-Way Communicator” has never once worked as intended. Oh yes, the unit mechanically works. However, the installation placed it as far away from both of my keypads as it could possibly be, and placed it beside the alarm speaker! This, of course, results in the Safe Touch operators being unable to hear a thing and, in the case of a family member mistakenly setting off the alarm; the family member being unable to hear the “Communicator”. This was acknowledged almost immediately after the initial install but now I’m told I signed off that it worked and will be responsible for service charges to have the issue corrected. After spending an entire lunch hour, the service supervisor still only agreed to waving the first hour’s service charge. Yes, I signed that the speaker worked but my mistake was trusting that the Safe Touch installer/service technician actually knew what he was doing!
    In addition I have since learned that the smoke detectors, hardwired into my old system, had been disconnected WITHOUT NOTIFYING ME! They left my family vulnerable to fire without so much as a murmur despite telling me that my existing sensors would be incorporated into the system! Never was I offered or told that fire protection was “additional” and even when it was determined that I wasn’t being monitored for fire (I called to request a fire alarm certification), I was told the smoke detectors would still activate the alarm. Nope, on checking closer, I see they have not been wired into the new system and are just hanging on my ceilings for looks.
    “Stay away from Safe Touch”, is truth in advertising. Either that or hire a third party security consultant to oversee the installation. It is disgraceful that a company that claims to have the well-being of its customers as a priority will allow such haphazard work and then fight to avoid correcting it or even inspecting it to see if the customer’s complaints are justified.
    Read More
  16. User Score
    0
    June 24th, 2018 Valrico, FL
    2 people found this review helpful!
    Horrible cancellation policy
    Never go for this company
    Way After contract is over still has to pay $100 for no reason
    Read More
  17. User Score
    2
    June 22nd, 2018
    5 people found this review helpful!
    I am FLOORED by the way Safe Touch tricked us and was basically told – ‘YOUR BAD’ for not reading the contract line by line. Since when is it normal to screw people over for profit? We were told we could transfer service, we cannot. We had NO idea we were buying equipment, we thought we were paying for a monitoring service. We aren’t stupid people, we were totally duped. No matter who shows up at your house, when you are given a contract, sit down and READ it, because what you are TOLD in person, may very well not be reality. I’m actually more disappointed in the way I was treated vs the loss of money over the next year. Not acceptable. We trusted and got burned.
    Read More
  18. User Score
    0
    June 14th, 2018
    3 people found this review helpful!
    Do not use Safetouch, they will sell you a bunch of equipment for hundreds of dollars then in a year they will tell you they don’t make those products anymore and they have no parts to sell you so you can use the product when they can’t get it working, so they said I would have to purchase another camera at 200 dollars, I can’t help you quit making them, I shouldn’t have to buy another camera for full price!! But they have you because you sign this crazy 5 year contract I guess, what a joke will be looking for a better company to better service our needs!
    Read More
  19. User Score
    2
    June 4th, 2018 Melbourne, FL
    5 people found this review helpful!
    Safe Touch has provided very poor service. They recommended I install a CDMA cellular module to alert their monitor center. I paid $75 plus an addition monthly fee for this service. There were many communication alerts for several years but but stuck with the service. Beginning about two years ago they notified me that the CDMA box I had purchased was obsolete and I needed to buy a 2g cellular. So I paid another $75 and had to install it. For the next 6 months the system five or 6 times a day. Finally the 2G cellular system went completed down. Over the following 4 weeks of complete shut down Saf Touch never even called to tell me that the alarm system support I was paying for was not working. I finally called and told them. They then told me I had to buy a 4g LTE modem. I complained and they agreed to exchange the 2g with the 4g for free all I have to do was pay the $20 shipping. What a rip off! one more thing, their Tech Service used to be very responsive when you called. Now they never answer the phone, all you get is a recording that they are all busy, please leave a message. I am now shopping for a new alarm service provider
    Read More
  20. User Score
    1
    June 1st, 2018
    4 people found this review helpful!
    BUYER BEWARE!

    $$$ RIP OFF

    If you need to cancel your contract early due to moving, sold your home or even going into a assisted living facility SAFETOUCH SECURITY SYSTEMS will not let you out of your contract.

    They don’t offer an early termination fee like most contracts.

    You must keep paying your monthly monitoring fees even though you no longer live in the house for possibly years or you can full pay all the months left in your contract in advance, just like a bad gym membership.

    ***********caveat emptor********

    Read More
  21. User Score
    0
    June 1st, 2018
    2 people found this review helpful!
    BEWARE!!!
    $$$ RIP OFF
    They don’t offer an early termination fee if you move or sell your home. You are stuck paying the full amount of contract.
    I would never recommend Safetouch.
    SCAM!!!
    Read More
  22. User Score
    1
    May 30th, 2018 Dublin, PA
    1 people found this review helpful!
    This guy name Paul was just rude and told me not call him again and I want to pay them
    Read More
  23. User Score
    10
    May 2nd, 2018 Tampa, FL
    2 people found this review helpful!
    i had Dan D of Tampa out serving my equipment. He was very knowlable, polite and i
    enjoyed having him and his sidekick in my home.
    He gave me some information I was not aware of and that was very helpful.
    Thank you for such great service.
    Read More
  24. User Score
    0
    April 4th, 2018 Oviedo, FL
    7 people found this review helpful!
    I called in September and cancelled my service because we were moving. We had been with Safe Touch for years. When I called and cancelled the service I was never told that I needed to also cancel my service via an e-mail nor was I told that I would have to continue to pay until the end of my contract year which was March 2018, This is the most ridiculous thing I ever heard. I never received a bill from Safe Touch after cancelling my service. They claim they tried to call, but of course that number was disconnected. Why not send a letter. All my mail was being forwarded to my temporary address, Why not the mail from Safe Touch? I will never again use Safe Touch Security nor would I recommend them to others..
    Read More
  25. User Score
    0
    March 26th, 2018
    3 people found this review helpful!
    After the signing up with safe touch 3 months later our camera stopped working. The two way communicator barely comes on if the alarm goes off. After a year of dealing with this poor quality security system we wanted to cancel but low and behold we are apparently locked into a 5year contract which was not discussed durning the initial sign up. I would have never agreed to a 5year contract for anything!
    Read More
  26. User Score
    0
    March 13th, 2018
    3 people found this review helpful!
    Customer service is a joke . Unable to provide a simple answer to a simple question, being passed on from one person more incompetent than the other . 15 minute phone calls most of it on hold .

    I will be looking for new security service .

    Read More
  27. User Score
    1
    March 13th, 2018 Orange Park, FL
    3 people found this review helpful!
    the system is not what they make seem like it is and the price they tell you one price and charge you another that’s not fair at all.
    Read More
  28. User Score
    2
    March 2nd, 2018
    2 people found this review helpful!
    Unable to cancel service because only 1year into it although adequate service can not be provided. One week waiting time for service person to be dispatched to fix system.

    Please read reviews before signing a contract with this company

    Read More
  29. User Score
    4
    February 12th, 2018
    3 people found this review helpful!
    The Safe Touch monitoring connection is far too delicate; It is undependable. That is the primary reason that they want you to check it monthly, they are aware of the unreliable equipment.
    We have frequently lost the telephone monitoring and incurred a service charge for them to repair their equipment.
    I highly urge anyone that requires monitoring via telephone to go elsewhere for a security system.
    Read More
  30. User Score
    0
    February 4th, 2018 Ocoee, FL
    5 people found this review helpful!
    Make sure you read the Security Service Agreement, specifically section 5.1 before you sign! The security consultant will NOT point it out while throwing 9 forms at you to sign. “The primary term of this Agreement shall be for a period of five(5) years from the date of the first billing.” They do not care about customer service; just the bottom line. Horrible company.
    Read More
  31. User Score
    3
    January 25th, 2018
    2 people found this review helpful!
    I have never had a problem with Safetouch until I moved. I wanted to pass on the equipment to a relative since I was still paying for the system. They would not transfer the system after the customer service person told me that was possible. When the consultant went to the residence to see where the system could be applied the home owner was told that he had to pay $2000.00 for another system. I called Safetouch and bow they indicated they don’t transfer the system to another home unless it remains in my name. Switch & bait tactic. I won’t be using their services ever again.
    Read More
  32. User Score
    1
    January 24th, 2018 Melbourne, FL
    2 people found this review helpful!
    terrible company. I didn’t know about the auto 2 year review. rates went from 30.00 /mo. to 46.00. my 2 way communicator doesn’t work either. never did.
    Read More
  33. User Score
    0
    November 27th, 2017 Chattahoochee, FL
    3 people found this review helpful!
    At first this seems like a good plan, buy your system and have lower monthly payment. Well it’s a scam, once you pay for the systems (S1500.00) the monthly rate goes up to $49.00 a monthly, just like the other security company, therefore it’s best to buy from another company and pay monthly payments. The sales person lied to us. Don’t buy
    Read More
  34. User Score
    10
    November 14th, 2017 Jacksonville, FL
    2 people found this review helpful!
    SafeTouch is terrific and Mike did a great job. He solved some minor issues we were having and did complete and thorough tests of our entire system. I did not feel he was rushing, but was careful, professional and friendly. Great job! Bravo SafeTouch!
    Read More
  35. User Score
    0
    October 30th, 2017
    7 people found this review helpful!
    We cancelled services after our 5 year contract, which is obsurd! This was in august. Received a notice from a collection agency that’s stated we never returned their equipment and owe 600.00! Not only did they try to get an extra 50.00 from us when we cancelled, now they never mentioned equipment nor mailed any notices and sent it directly to collection! This company is unreal! STAY AWAY!
    Read More
  36. User Score
    10
    October 26th, 2017
    0 people found this review helpful!
    Service Pro: Jamie S. Was AWESOME!!!
    Read More
  37. User Score
    0
    October 12th, 2017
    7 people found this review helpful!
    Burglarized with Safe Touch. Lost everything. 1.8 million dollar lost. The largest jewelry store heist in North Florida and we were secured with safetouch. Beware. They only have a $250 liability also on their contract.
    Read More
  38. User Score
    0
    October 3rd, 2017 Blue Ridge, GA
    5 people found this review helpful!
    This company is run by scam artists that do everything they can to rip you off if you cancel their service. Stay away!
    Read More
  39. User Score
    0
    September 23rd, 2017
    9 people found this review helpful!
    RIP OFF! I had service for 6 years & always had CSR issues or getting them to answer my requests to do minor things. Then in March my chip panel went out, they blamed it on my house when my electrical works just fine all through out my house! $350 in repairs, I said No and still they charged me monthly service fee, Since March sent 2 letters to cancel as told every time I call, ironically they never receive the letters. They harass me w/phone call for payments on a service which I do not receive and I am years past my contract so they even said it is because I have not submitted a cancellation request. I tried to get a new panel with a Sales rep, they changed my appointment without going through me, they must think we are at their mercy and we do not have lives to live. WORST Customer Service. They will rip you off before, during and even after the Contract. Cancelling is the hardest thing ever.
    Read More
  40. User Score
    10
    August 26th, 2017
    3 people found this review helpful!
    I have had Safe Touch for over 8 years, never had an issue, I test my system and they respond usually in less than 30 seconds.
    Read More
  41. User Score
    0
    August 16th, 2017 FL
    8 people found this review helpful!
    We had a 2 year contract. We wrote the cancellation Lester to them. We did not even use their system the last 3 months, but paid monthly. They state we have a balance of 44.60 and they will not cancel it unless we pay the balance thus they will continue charging or account until the balance is paid in full… we will never give them out business again!!!
    Read More
  42. User Score
    2
    August 9th, 2017 Nashville, TN
    9 people found this review helpful!
    I have had their service since 2013. During install, I asked the gentleman if there was a contract length. He said no, after the first 36 months, it’s month-to-month. I was still in shock from someone breaking into my house the night before, so I just trusted the installer. Well, here we are in 2017 and I’m trying to cancel my service and they are telling me I have a 5 year contract?! Long story short, they are charging me $75 to cancel. Fine, I will pay that because it’s cheaper to pay $75 to cancel than to keep paying $32/month for the next 16 months.

    Also, they advertise this app that you can set your alarm from your cell phone. That worked for a little while until they changed the app they use but never told me about it. I didn’t even notice for a long time bc I rarely even set the alarm when I’m not home. Months later, no one in customer service could help me set up the new app so I eventually gave up. Just very poor customer service all around.

    I’ll give them two stars because they are relatively fast to respond for alarms and most are pleasant when responding. But the contract that came out of nowhere and the useless customer service make this place not worth the money. Stay away!

    Read More
  43. User Score
    2
    August 6th, 2017
    9 people found this review helpful!
    I have been with Safe Touch approximately 2000. At that time they were pretty highly rated. For the first decade or so, I was satisfied with their equipment and their technical and customer service. Over the last few years, ALL aspects of the company have deteriorated considerably. Their equipment and service is so pathetic that I will cancel upon expiration of my contract. There is absolutely nothing positive or redeeming that I can say about Safe Touch.Recently, their tech spent asked to speak to their management to no avail! I have been involved in security as a retired Federal Agent and a principal of an International Security Consulting Corporation since the 1970’s and I am amazed that Safe Touch is still in business. The only reason that I rated it a “2” is that my other sensors are still functioning and I have but a few weeks left on my contract.
    Read More
  44. User Score
    0
    July 31st, 2017 Milwaukee, WI
    7 people found this review helpful!
    THIS COMPANY IS TERRIBLE. when they came to install I told the installer TO NOT put a contact on the outside sunroom door – that the contact needed to go in the bedroom – well he didnt listen and i didnt notice – fast forward now i have never been able to use my system as it never worked i have called and called and told them system didnt work – they said was working. I finally figured out i cannot arm it because there is a contact on the outside sunroom door and we keep that door open for our cats. I called they want $125 to come out and work on the system. I told them to keep their $125 and i will be canceling when my stupid contract is up.
    Read More
  45. User Score
    1
    July 26th, 2017
    6 people found this review helpful!
    When I signed up I was told it was for 3 years. The contract says 5 years. They fooled me. I paid for 2 cameras. They worked for the first year. I was told I would have to pay for a repair!! I hate this company!! Don’t use them!!!
    Read More
  46. User Score
    10
    July 18th, 2017
    1 people found this review helpful!
    I am thoroughly satisfied with the equipment performance, and the technician, Hosnea, was very professional and courtesy in the performance of his duties, he paid attention to details, and was very precise with his explanations in regards to operating procedures. I regard his rating as a “10”.
    Read More
  47. User Score
    5
    July 1st, 2017
    3 people found this review helpful!
    It’s OK. But just OK. I thought my contract was for 36 months, but now that I read the fine print…it’s 2 more years on top of that. I want out of my contract because my equipment they installed is glitching out on me and they think I have a medical emergency and I don’t. They will come out and fix it for me sure, but what if it happens again? Now that it has happened once I am PARANOID. What if I am not home and the cops come and break the door down and my dog gets out and lost or hurt? I don’t want it anymore and I cannot get out, but I feel like I have a very valid concern here.
    Read More
  48. User Score
    0
    June 22nd, 2017 Tampa, FL
    4 people found this review helpful!
    I purchased a home in which safetouch signs displayed as the monitoring company. Our original plan was to continue the services with Safetouch (doorbells, alarms, thermostats etc). The digital thermostat displayed 81 degrees so we called safetouch only to be told the previous owners were the only ones who could control the temperature or disconnect the account. Since we are in contact with the previous owner they let us know their new service started the same day. At safetouch the rep and manger Contrell refused to assist us and eventually went mute and hung up on me. If this is the type of service they offer I wouldn’t give them a penny!!
    Read More
  49. User Score
    0
    June 16th, 2017
    6 people found this review helpful!
    I would not advise anyone to get safe touch for your security services. The terms and contract automatically renew your terms for another 2 years without them notifying you. When you try to cancel, they give you the run around.
    Read More
  50. User Score
    10
    June 8th, 2017 Ormond Beach, FL
    2 people found this review helpful!
    Both my sales professional and my installer( Aldo) were extremely professional, courteous, efficient, knowledgeable and helpful. I attempted to leave a review on ReviewBuzz but was unable to find Aldo’s name listed for the review, hence I am leaving review here.
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Our Score
6.1
User Score
2.4
Rank this Company

Ratings Breakdown

Price

Price Per Month
Undisclosed

Up-Front Costs

Activation, Install & Equipment
Fees Apply

Technology & Equip.

5/5 = BEST
1/5

Contract Length

Total # of months
36 Months

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
158

Overall Score

Based on ranking criteria
6.1 /10

Protect America

Compared to industry leader
9.0 /10
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,314

Overall Score

Based on ranking criteria
9.0 /10