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#29
SafeTouch_Logo

SafeTouch Security

SafeTouch Security offers professional alarm monitoring and installation in Florida and Georgia.

Our Score
6.1
User Score
2.4
Our Score
6.1
User Score
2.4
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$30+

Install & Equipment Fee

$99

Contract Length

36 Months

Cancellation Policy

Unavailable

System Relocation Fee

Unavailable

Number of Reviews

162

This Review is maintained by Chase Sagum

Review Last Updated: July 17, 2019

In many ways, SafeTouch offers security systems comparable to other companies in the industry: average contract length of 36-months and an average installation fee of $99. However, their undisclosed pricing and equipment information, along with negative reviews of the company’s customer service, puts them behind the curve when it comes to choosing the best home security system.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.0
$34.99-49.99
$69+

#3

4.9
$34.95-59.99
$199-499

#29
SafeTouch_Logo

2.4
$30+
$99

Pros

Response Rate

SafeTouch Security prides itself on its guaranteed 45-second response time, meaning that if your security system is triggered in any way, you will hear from a SafeTouch representative in under a minute.

Professional Installation

Many people interested in home security want a service that offers installation of motion sensors, security cameras, a monitoring station, and other equipment purchased. SafeTouch promises quality installation by their licensed employees. This service comes with a promise that they will have everything installed correctly the first time. For those more interested in a DIY alarm service, we recommend checking out Protect America.

Average Warranty and Contract

There is a warranty on both parts and service for as long as you are a SafeTouch customer. Those who are not completely satisfied with SafeTouch home security can return the alarm system within 30 days for a full refund. SafeTouch features a 36-month minimum contract requirement, which is average with other home security companies. Customers do have the option to pay a month-by-month contract after their contract ends, but unless they specify this as their preference, SafeTouch will role them into an additional two-year contract.

Cons

Negative SafeTouch Security Reviews

Over the past year, 95% of SafeTouch security reviews on Best Home Security Companys have been negative. Below are the most common complaints we see from customers:

  • Contract. While SafeTouch Security does not share contract information on its site, reviewers say they are locked into a 3- to 5-year contract.
  • No Cancellation Option. Whether a customer was moving or no longer interested in the service, reviewers say that SafeTouch does not let them cancel.
  • Poor customer service. Many reviewers mention that the customer service personnel say different things and that they feel mislead. The general consensus is that customer service is frustrating to work with.

SafeTouch Security review from Yolanda, left on 10/26/18:

Review of SafeTouch Security on Best Home Security Companys

Undisclosed Alarm Package Information

All SafeTouch home security systems come with the promised 45-second response rate. They also include an emergency power source, lifetime warranty, local UL monitoring, crash detection, and the MySafeTouch App. SafeTouch uses cellular monitoring for their security systems. While the company does not disclose pricing on its site, the offer vague information on three alarm packages:

SafeTouch Secure – The company’s website says this package comes with “all the essentials”. While we don’t know what the mean, we can assume it comes with a control panel and sensors. At least one motion detector is included, along with window contacts.

SafeTouch Advantage – The control panel with this monitoring package has a 2-way voice feature. You can also include smart home features such as lighting, temperature, and crash detection.

SafeTouch Pro – This is the only monitoring service offered by SafeTouch that includes security cameras. Again, all the monitoring equipment is not outlined on SafeTouch Security’s website. Video can be streamed using the company’s mobile app and saved to cloud storage.

Limited Locations

SafeTouch Security only offers monitoring services in Florida and Georgia. For those who live outside these two states, we recommend reading about our top home security companies.

Our Recommendation

While SafeTouch responds quickly and provides a warranty for parts and service, their lack of company transparency and negative customer reviews are a good reason to look elsewhere for home security.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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162 SafeTouch Security Reviews

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  1. User Score
    0
    August 28th, 2019
    0 people found this review helpful!
    After being woken from a sound sleep for 3 straight nights due to a sensor issue. I finally reached a rep who informed me a tech must come out and there my be a service charge? I HAD been a customer for 5 years!! When I asked how to cancel was told I needed to write a letter or EMAIL…She then proceeded to give me THE WRONG Email address my Email came back Delivery Failure??? She also mention (NEVER INFORMED ON INSTALLATION) a tech must change the batteries in there motion sensor or they charge you for a service call…REALLY???? Apparently it “Trips An INTERNAL SENSOR)??? So a burger is going to brake in carrying a ladder to remove your batteries??? I mean why would there be a battery sensor in a device that sits 1 foot from your ceiling??? This company is like dealing with John Lovitz from SNL…We Rip You Off ..YEAH THATS THE TICKET!!!!!
    Read More
  2. User Score
    0
    August 7th, 2019 Fort White, FL
    1 people found this review helpful!
    My husband is a combat wounded veteran. We finally sold our home, tried to stop the service and found out we had a contract! When we had our service updated my husband was signing pwk. to verify work that was done. Really he was signing a contract. We would NEVER use them again. Very sad how veteran is being treated and I see other reviews veterans treated the same way.
    Read More
  3. User Score
    1
    July 5th, 2019
    0 people found this review helpful!
    I had an alarm go off, called to speak to someone to get them to activate the 2 way communicator, AND all he could do is verify email, and then ask me if I had the 2 way communicator. I got my bat, had friend on the phone and walked thru my house myself.
    Read More
  4. User Score
    0
    April 30th, 2019
    1 people found this review helpful!
    I was 81 years old when I signed up with Safe Touch. I am now 84 years old and moving to a retirement community. Apparently they recommended I sign a 5 year contract @ $31.90 per month. They are now charging me $150.00 to end my contract!!!! Good grief – I feel taken advantage of :((((
    Read More
  5. User Score
    0
    April 13th, 2019
    3 people found this review helpful!
    SafeTouch is a scam. Their 45 second response time starts when their dispatcher sees your alarm, NOT when your alarm goes off. So if there are other alarms and yours doesn’t get seen right away, then oh well, “it’s in your contract.” That goes for their 2-way communicator, too. Dropped after 45 seconds, whether or not the alarm has been seen. They’ll blame you, your phone line, the Ghost of Christmas Past, and everything else in the world — including telling you flat out lies — so they don’t have to admit how their response time actually works. Your contract spells everything out in legalese that some attorneys can’t even understand and is rock solid… in SafeTouch’s favor, of course. You will NEVER be able to get out from underneath it, the BBB won’t help you because of it, and a court case will never see the inside of a courtroom if you try to go that route. You’re better off buying a gun and a rocking chair — it would be the only thing you could do to protect your house after putting a SafeTouch system in it.
    Read More
  6. User Score
    3
    March 17th, 2019
    1 people found this review helpful!
    Their response time to an alarm used to be less than 45 seconds. No longer. I think their phone response staff is low. Many people have switched to other alarm systems that don’t require a contract, and are cheaper, and you can install yourself. Also, their monthly maintenance fee just went up from $20 – 50. I plan to switch to some other security protection soon.
    Read More
  7. User Score
    0
    March 2nd, 2019
    3 people found this review helpful!
    I called Safe Touch on February 28,2019 because my alarm system is beeping every 5 minutes. They told me that the service personnel could come out and fix the problem on March 8th. The service is very bad with this company. I will not recommend this company to any anyone.
    Read More
  8. User Score
    0
    February 23rd, 2019
    2 people found this review helpful!
    The customer service is the worst, i call in to get the safe touch pad fix, and they offer me to get a new safe touch system and told me that i just have to pay an installation fee, and they never told me that my monthly payment is go up from $30 to $50, they trick me that way and the guy that hand me the contract he never told me my monthly payment is up from $30 to $50, and when I realized my payment went up, i called to cancel the contract they said that I already signed the contract and they can’t cancel it smh. Don’t ever think about using the safe touch service.
    Read More
  9. User Score
    0
    February 3rd, 2019
    5 people found this review helpful!
    System making an alarm beep beep every 5 minutes. Safe touch can come out in a MONTH! sorry that’s out only time slot or I can pay 150.00 for next day!! We are 9 years members here not for much longer I’m not. If I can figure out how to cancel services.
    Read More
  10. User Score
    0
    January 28th, 2019
    4 people found this review helpful!
    I honestly wish I would have never selected this company to be my home security service. By far the worst experience I have ever had mind you I haven’t even been a customer for a YEAR! Save yourself the aggravation! I have been having issues with my bill since getting the service and everytime I am told it has been corrected here comes another issue and then you can’t speak to the same person who corrected the problem before so you have to explain over and over again. I think it is poorly ran because they know they have you under contract! DO NOT become a customer!
    Read More
  11. User Score
    1
    December 17th, 2018
    5 people found this review helpful!
    WOW! Just got off the phone with Alexas at Safe Touch 888-723-8682. Took 13 minutes to get an answer. Coverage 24/7…Really! Been with the company 5 years. My contract was for 2 years and now she tells me that she is going to put me into collections. Really! Told her to cancel my Safe touch. I have been paying for the last 7 months without coverage at all. No refund at all. Buyers beware!!!!
    Read More
  12. User Score
    4
    December 17th, 2018
    3 people found this review helpful!
    When I originally called SafeTouch the gentleman was professional and kind. A few days later a salesman came by my house he was young but professional. Their prices are good however the customer service there after has been horrible. The same day my alarm was suppose to be installed I received a call at 5 although my appointment was between 3-5, the call was to tell me they couldn’t make it until 7. Then another technician was sent who barely knew what he was doing. When he left I checked my sensors only to find that one of them weren’t working. I decided to set my alarm anyway that night. At about midnight the alarm went off I hurried to the panel only to find my closed untouched window sound the alarm. Saturday I called to someone was suppose to come nothing. I was told Monday someone would come person didn’t come I called almost 2 hours later only to find they didn’t know the status. So I haven’t used it until tonight when I decided to bypass that sensor guess what the alarm still went off from that sensor. Management act like it’s no big deal. This company and their system sucks.
    Read More
  13. User Score
    0
    October 26th, 2018 Orlando, FL
    5 people found this review helpful!
    I told sales agent that we only needed service for 1 year while spouse was in Afghanistan, he said no problem, just submit cancellation request in writing and contract will be cancelled with in 30 days. NOT TRUE. Customer Service Rep said, you should have read contract and was told to call the sales rep, Mr. M. NO early out unless your buy out your 3 YEAR Contract. When I called the rep who sold to us (M), he screens his calls and does not return my calls. Bad Business Model for customers great for SafeTouch Security!
    Read More
  14. User Score
    10
    October 3rd, 2018
    0 people found this review helpful!
    Thank you to a very professional service department. The tech responded in a timely manner to help my Mom get her system working properly, as she has a medical alert button. Good job guys, we feel safe and Mom is always protected. Thanks again
    Read More
  15. User Score
    0
    September 20th, 2018 Orlando, FL
    5 people found this review helpful!
    I called to update my credit card and they refused because the bill was under my husband’s name. Who refuse payment? they gave me a very hard time, then requested me to fill up an information update form that I had to fill, scanned, send back. They still blocked me. Those people (talked to 2 people) are slow, irritating, and everything BUT helpful. Every time I have to call customer service, I feel frustration with them; it feels we wake them up from their nap!
    Read More
  16. User Score
    2
    August 29th, 2018 Jacksonville, FL
    3 people found this review helpful!
    First I want to say that I seen safe touch on the commercial and i thought I would give them a call so I called them Sunday after hours and my appointment was Monday and the guy who came was very professional and nice . So he did the paper work and got all my information and they said I was not approved so he asked did I have anyone else I can use for the system so I said yes my husband so he did my husband and he wasn’t approved ether. So we decided to call ADT and they took our information and we was approved with no money down …and we received a 100 dollar gift card for signing up. I don’t understand what kind of system safe touch use but it’s ridiculous . Thank you ADT………
    Read More
  17. User Score
    5
    August 27th, 2018
    4 people found this review helpful!
    This is the 2nd time my system just stopped working. It bothers me that both times i had ti take off work for the technian to come. It will be 4 days that i will be unprotected. Safe Touch needs to have quicker service for customers. Also better hrs. So not to have to take off work. And reimbursement for days that the system is down.
    Read More
  18. User Score
    0
    August 9th, 2018 Tampa, FL
    5 people found this review helpful!
    This company is very dishonest and will trap you. My family was moving to a new home and wanted to transfer our service. We were told that we could have a tech come out, remove the equipment, and reinstall it at our new home, no charges were discussed on this call. We were also told that we could cancel that year and to have our written letter of cancellation ready 30 days prior. Instead of the tech coming out to install in our new home, they sent a sales guy who informed me that there is a $250.00 reinstallation fee and that we need to sign a new 3-year agreement. I declined to have the equipment installed and planned on canceling since none of this was explained to me by the customer service rep. I have been asking safetouch to listen to the recording of my conversation with customer service to confirm that they misinformed me and every person I speak with either does not call back or refuses to acknowledge the details of the call while attempting to upsell me on a new contract. I am extremely disappointed in this company and continue to be surprised at their lack of customer service. DO NOT USE SAFETOUCH.
    Read More
  19. User Score
    1
    July 24th, 2018 Bluffton, SC
    2 people found this review helpful!
    The video camera that was installed stopped working 20 days after the “warranty” which was only 60 days or something. And it would cost $150 to send someone out to look at it. Also, the response time is more than 45 seconds and not what was promised. I’m VERY disappointed because I wanted a local company but they aren’t delivering their promises.
    Read More
  20. User Score
    2
    July 11th, 2018 Savannah, GA
    5 people found this review helpful!
    I have had a long relationship with Safe Touch; first by having them take over the monitoring of my existing alarm, then by upgrading that alarm to a cellular backup, and then, in April of 2017 I took the plunge and requested the installation of the top-of-the line NEO system. The reason I wanted the NEO was simple; I was tired of getting calls for false alarms and battery failures. Having to quickly decide whether to call the police and, regardless the decision, rush home from whatever I was doing had become extremely stressful and left my family and I anxious regarding out-of-town travel. A new, completely cellular system, with new batteries and, especially, the “Two-Way Communicator” seemed to be the worry-free solution.
    Boy, was I wrong. The “Two-Way Communicator” has never once worked as intended. Oh yes, the unit mechanically works. However, the installation placed it as far away from both of my keypads as it could possibly be, and placed it beside the alarm speaker! This, of course, results in the Safe Touch operators being unable to hear a thing and, in the case of a family member mistakenly setting off the alarm; the family member being unable to hear the “Communicator”. This was acknowledged almost immediately after the initial install but now I’m told I signed off that it worked and will be responsible for service charges to have the issue corrected. After spending an entire lunch hour, the service supervisor still only agreed to waving the first hour’s service charge. Yes, I signed that the speaker worked but my mistake was trusting that the Safe Touch installer/service technician actually knew what he was doing!
    In addition I have since learned that the smoke detectors, hardwired into my old system, had been disconnected WITHOUT NOTIFYING ME! They left my family vulnerable to fire without so much as a murmur despite telling me that my existing sensors would be incorporated into the system! Never was I offered or told that fire protection was “additional” and even when it was determined that I wasn’t being monitored for fire (I called to request a fire alarm certification), I was told the smoke detectors would still activate the alarm. Nope, on checking closer, I see they have not been wired into the new system and are just hanging on my ceilings for looks.
    “Stay away from Safe Touch”, is truth in advertising. Either that or hire a third party security consultant to oversee the installation. It is disgraceful that a company that claims to have the well-being of its customers as a priority will allow such haphazard work and then fight to avoid correcting it or even inspecting it to see if the customer’s complaints are justified.
    Read More

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Our Score
6.1
User Score
2.4
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$30+

Install & Equipment Fee

$99

Contract Length

36 Months

Cancellation Policy

Unavailable

System Relocation Fee

Unavailable

Number of Reviews

162
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,396