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#27
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SafeTouch Security

SafeTouch Security offers professional alarm monitoring and installation in Florida and Georgia.

Our Score
6.1
User Score
2.3
Our Score
6.1
User Score
2.3
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$30+

Install & Equipment Fee

$99

Contract Length

36 Months

Cancellation Policy

Unavailable

System Relocation Fee

Unavailable

Number of Reviews

168

This Review is maintained by Chase Sagum

Review Last Updated: July 17, 2019

In many ways, SafeTouch offers security systems comparable to other companies in the industry: average contract length of 36-months and an average installation fee of $99. However, their undisclosed pricing and equipment information, along with negative reviews of the company’s customer service, puts them behind the curve when it comes to choosing the best home security system.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.1
$34.99-49.99
$69+

#3

5.1
$34.95-59.99
$199-499

#27
SafeTouch_Logo

2.3
$30+
$99

Pros

Response Rate

SafeTouch Security prides itself on its guaranteed 45-second response time, meaning that if your security system is triggered in any way, you will hear from a SafeTouch representative in under a minute.

Professional Installation

Many people interested in home security want a service that offers installation of motion sensors, security cameras, a monitoring station, and other equipment purchased. SafeTouch promises quality installation by their licensed employees. This service comes with a promise that they will have everything installed correctly the first time. For those more interested in a DIY alarm service, we recommend checking out Protect America.

Average Warranty and Contract

There is a warranty on both parts and service for as long as you are a SafeTouch customer. Those who are not completely satisfied with SafeTouch home security can return the alarm system within 30 days for a full refund. SafeTouch features a 36-month minimum contract requirement, which is average with other home security companies. Customers do have the option to pay a month-by-month contract after their contract ends, but unless they specify this as their preference, SafeTouch will role them into an additional two-year contract.

Cons

Negative SafeTouch Security Reviews

Over the past year, 95% of SafeTouch security reviews on Best Home Security Companys have been negative. Below are the most common complaints we see from customers:

  • Contract. While SafeTouch Security does not share contract information on its site, reviewers say they are locked into a 3- to 5-year contract.
  • No Cancellation Option. Whether a customer was moving or no longer interested in the service, reviewers say that SafeTouch does not let them cancel.
  • Poor customer service. Many reviewers mention that the customer service personnel say different things and that they feel mislead. The general consensus is that customer service is frustrating to work with.

SafeTouch Security review from Yolanda, left on 10/26/18:

Review of SafeTouch Security on Best Home Security Companys

Undisclosed Alarm Package Information

All SafeTouch home security systems come with the promised 45-second response rate. They also include an emergency power source, lifetime warranty, local UL monitoring, crash detection, and the MySafeTouch App. SafeTouch uses cellular monitoring for their security systems. While the company does not disclose pricing on its site, the offer vague information on three alarm packages:

SafeTouch Secure – The company’s website says this package comes with “all the essentials”. While we don’t know what the mean, we can assume it comes with a control panel and sensors. At least one motion detector is included, along with window contacts.

SafeTouch Advantage – The control panel with this monitoring package has a 2-way voice feature. You can also include smart home features such as lighting, temperature, and crash detection.

SafeTouch Pro – This is the only monitoring service offered by SafeTouch that includes security cameras. Again, all the monitoring equipment is not outlined on SafeTouch Security’s website. Video can be streamed using the company’s mobile app and saved to cloud storage.

Limited Locations

SafeTouch Security only offers monitoring services in Florida and Georgia. For those who live outside these two states, we recommend reading about our top home security companies.

Our Recommendation

While SafeTouch responds quickly and provides a warranty for parts and service, their lack of company transparency and negative customer reviews are a good reason to look elsewhere for home security.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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168 SafeTouch Security Reviews

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  1. User Score
    0
    November 19th, 2019 Satellite Beach, FL
    0 people found this review helpful!
    Safe touch alarm battery went off on a Sunday morning at 2am. The alarm went off every hour for 8 days….8 days was the earliest Safetouch could come to the house (also spent 3 hours on hold, trying to get my problem taken care of)…..It was actually two weeks because they pulled a no show for two appointments. Finally, two weeks later the technician showed up, stayed all day, and left at 8pm. The alarm still did not work. I called and they said that it would take three days to get another technician out. I cancelled my service for lack of service. I continue to get calls and bills….. Ring is so much better, cheaper, and their customer service is terrific.
    Read More
  2. User Score
    0
    November 12th, 2019 Orlando, FL
    0 people found this review helpful!
    I’m so sorry I went with this company. I was only interested in security cameras outside of my home. The salesman did not know anything about that and said I had to buy the whole package inside and out. After going back and forth his supervisor said that I could get the outside cameras. I paid 1,600 for four cameras that are connected to my Wi-Fi. The installer did not even have to go in my attic he ran a wire around my house which is a small house ground level. I didn’t realize they would be a monthly charge of $32 which includes servicing of the cameras if if they should malfunction and it includes the remote portion of the app. So in other words if I should cancel the monthly payment I cannot see the cameras on the app If I am away from my home. I contacted the app company because the timing is off on the cameras because I do not want to deal with safe touch. The app company asked what model cameras are they. I didn’t know because they left me no paperwork no box when they installed the cameras. I called the company today to ask about the model number after I was on hold they come back and say they cannot tell me because they don’t know. They told me to get on a ladder and it should say it on the camera itself. I am so disappointed because I relied on the radio station that I listen to every morning. Safe touch advertises heavily on this radio station. I feel like I have been taken. And after reading reviews about cancellation I’m hoping I do not have a problem when I cancel this monthly payment because it’s just not worth it. Do not go with this company. You will be sorry.
    Read More
  3. User Score
    0
    October 29th, 2019 Fort White, FL
    0 people found this review helpful!
    We were contacted by Safe Touch Security. Our system was old and they told us it needed to be replaced. We were selling our home but still wanted to have service until we sold and left. My husband was told he did not need to sign a contract just to have work performed. Well, we sold and were told that my husband did indeed sign a contract. No way to get out of it. When we spoke to a rep. she gave us an e-mail to cancel-what that does is make you pay the full amt. left on the contract. Very sneaky. My husband is a disabled vet that has severe hearing loss. They do not deal with the military families well. Read other reviews.
    Read More
  4. User Score
    1
    October 20th, 2019
    0 people found this review helpful!
    Hello, I’m a 5 year customer celebrating. Im finally getting out of my deceptive contract. PAID FOR A DEAD HORSE!! When I signed up for Safe Touch they wrote right on my contract 29.95 for 36 months. WHAT THEY DON’T TELL YOU IS ITS REALLY A 60 month CONTRACT. BEWARE DECEPTIVE! I had to pay for nothing for 2 years because of their deception. $600 stolen. THEY CLAIM ITS THE FINE PRINT WHEN YOU CALL THE CUSTOMER SERVICE. I didn’t even live at the address for the past two years.
    Read More
  5. User Score
    0
    September 18th, 2019 Moultrie, GA
    0 people found this review helpful!
    Stay away from this company system messed up would not come fix system I had adt installed for past 2 years because of this issue today I get a call from a lawyer threatening to take me to court for non payment of remainder of contract when they didn’t hold up their end of the contract for leaving me with a system that wasnt able to protect my home. Stay away from this company.
    Read More
  6. User Score
    0
    September 17th, 2019 Las Vegas, NV
    1 people found this review helpful!
    Don’t bother buying. Much better systems on the market for much less money. Their warranties is good until they decide to change the terms and not tell you. I’ve had multiple panels replaced under the warranty, now the panel is not covered. Costs $350! A newer and more updated alarm costs less!
    Read More
  7. User Score
    0
    August 28th, 2019
    0 people found this review helpful!
    After being woken from a sound sleep for 3 straight nights due to a sensor issue. I finally reached a rep who informed me a tech must come out and there my be a service charge? I HAD been a customer for 5 years!! When I asked how to cancel was told I needed to write a letter or EMAIL…She then proceeded to give me THE WRONG Email address my Email came back Delivery Failure??? She also mention (NEVER INFORMED ON INSTALLATION) a tech must change the batteries in there motion sensor or they charge you for a service call…REALLY???? Apparently it “Trips An INTERNAL SENSOR)??? So a burger is going to brake in carrying a ladder to remove your batteries??? I mean why would there be a battery sensor in a device that sits 1 foot from your ceiling??? This company is like dealing with John Lovitz from SNL…We Rip You Off ..YEAH THATS THE TICKET!!!!!
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  8. User Score
    0
    August 7th, 2019 Fort White, FL
    1 people found this review helpful!
    My husband is a combat wounded veteran. We finally sold our home, tried to stop the service and found out we had a contract! When we had our service updated my husband was signing pwk. to verify work that was done. Really he was signing a contract. We would NEVER use them again. Very sad how veteran is being treated and I see other reviews veterans treated the same way.
    Read More
  9. User Score
    1
    July 5th, 2019
    0 people found this review helpful!
    I had an alarm go off, called to speak to someone to get them to activate the 2 way communicator, AND all he could do is verify email, and then ask me if I had the 2 way communicator. I got my bat, had friend on the phone and walked thru my house myself.
    Read More
  10. User Score
    0
    April 30th, 2019
    2 people found this review helpful!
    I was 81 years old when I signed up with Safe Touch. I am now 84 years old and moving to a retirement community. Apparently they recommended I sign a 5 year contract @ $31.90 per month. They are now charging me $150.00 to end my contract!!!! Good grief – I feel taken advantage of :((((
    Read More
  11. User Score
    0
    April 13th, 2019
    3 people found this review helpful!
    SafeTouch is a scam. Their 45 second response time starts when their dispatcher sees your alarm, NOT when your alarm goes off. So if there are other alarms and yours doesn’t get seen right away, then oh well, “it’s in your contract.” That goes for their 2-way communicator, too. Dropped after 45 seconds, whether or not the alarm has been seen. They’ll blame you, your phone line, the Ghost of Christmas Past, and everything else in the world — including telling you flat out lies — so they don’t have to admit how their response time actually works. Your contract spells everything out in legalese that some attorneys can’t even understand and is rock solid… in SafeTouch’s favor, of course. You will NEVER be able to get out from underneath it, the BBB won’t help you because of it, and a court case will never see the inside of a courtroom if you try to go that route. You’re better off buying a gun and a rocking chair — it would be the only thing you could do to protect your house after putting a SafeTouch system in it.
    Read More
  12. User Score
    3
    March 17th, 2019
    1 people found this review helpful!
    Their response time to an alarm used to be less than 45 seconds. No longer. I think their phone response staff is low. Many people have switched to other alarm systems that don’t require a contract, and are cheaper, and you can install yourself. Also, their monthly maintenance fee just went up from $20 – 50. I plan to switch to some other security protection soon.
    Read More
  13. User Score
    0
    March 2nd, 2019
    4 people found this review helpful!
    I called Safe Touch on February 28,2019 because my alarm system is beeping every 5 minutes. They told me that the service personnel could come out and fix the problem on March 8th. The service is very bad with this company. I will not recommend this company to any anyone.
    Read More
  14. User Score
    0
    February 23rd, 2019
    2 people found this review helpful!
    The customer service is the worst, i call in to get the safe touch pad fix, and they offer me to get a new safe touch system and told me that i just have to pay an installation fee, and they never told me that my monthly payment is go up from $30 to $50, they trick me that way and the guy that hand me the contract he never told me my monthly payment is up from $30 to $50, and when I realized my payment went up, i called to cancel the contract they said that I already signed the contract and they can’t cancel it smh. Don’t ever think about using the safe touch service.
    Read More
  15. User Score
    0
    February 3rd, 2019
    6 people found this review helpful!
    System making an alarm beep beep every 5 minutes. Safe touch can come out in a MONTH! sorry that’s out only time slot or I can pay 150.00 for next day!! We are 9 years members here not for much longer I’m not. If I can figure out how to cancel services.
    Read More
  16. User Score
    0
    January 28th, 2019
    5 people found this review helpful!
    I honestly wish I would have never selected this company to be my home security service. By far the worst experience I have ever had mind you I haven’t even been a customer for a YEAR! Save yourself the aggravation! I have been having issues with my bill since getting the service and everytime I am told it has been corrected here comes another issue and then you can’t speak to the same person who corrected the problem before so you have to explain over and over again. I think it is poorly ran because they know they have you under contract! DO NOT become a customer!
    Read More
  17. User Score
    1
    December 17th, 2018
    6 people found this review helpful!
    WOW! Just got off the phone with Alexas at Safe Touch 888-723-8682. Took 13 minutes to get an answer. Coverage 24/7…Really! Been with the company 5 years. My contract was for 2 years and now she tells me that she is going to put me into collections. Really! Told her to cancel my Safe touch. I have been paying for the last 7 months without coverage at all. No refund at all. Buyers beware!!!!
    Read More
  18. User Score
    4
    December 17th, 2018
    3 people found this review helpful!
    When I originally called SafeTouch the gentleman was professional and kind. A few days later a salesman came by my house he was young but professional. Their prices are good however the customer service there after has been horrible. The same day my alarm was suppose to be installed I received a call at 5 although my appointment was between 3-5, the call was to tell me they couldn’t make it until 7. Then another technician was sent who barely knew what he was doing. When he left I checked my sensors only to find that one of them weren’t working. I decided to set my alarm anyway that night. At about midnight the alarm went off I hurried to the panel only to find my closed untouched window sound the alarm. Saturday I called to someone was suppose to come nothing. I was told Monday someone would come person didn’t come I called almost 2 hours later only to find they didn’t know the status. So I haven’t used it until tonight when I decided to bypass that sensor guess what the alarm still went off from that sensor. Management act like it’s no big deal. This company and their system sucks.
    Read More
  19. User Score
    0
    October 26th, 2018 Orlando, FL
    5 people found this review helpful!
    I told sales agent that we only needed service for 1 year while spouse was in Afghanistan, he said no problem, just submit cancellation request in writing and contract will be cancelled with in 30 days. NOT TRUE. Customer Service Rep said, you should have read contract and was told to call the sales rep, Mr. M. NO early out unless your buy out your 3 YEAR Contract. When I called the rep who sold to us (M), he screens his calls and does not return my calls. Bad Business Model for customers great for SafeTouch Security!
    Read More
  20. User Score
    10
    October 3rd, 2018
    0 people found this review helpful!
    Thank you to a very professional service department. The tech responded in a timely manner to help my Mom get her system working properly, as she has a medical alert button. Good job guys, we feel safe and Mom is always protected. Thanks again
    Read More

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Real Customer Reviews

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Our Score
6.1
User Score
2.3
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$30+

Install & Equipment Fee

$99

Contract Length

36 Months

Cancellation Policy

Unavailable

System Relocation Fee

Unavailable

Number of Reviews

168
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,436