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#29
SafeTouch

SafeTouch Security

Similar to: Protect America

Our Score
6.1
User Score
2.3

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Our Score
6.1
User Score
2.3
Rank this Company

Ratings Breakdown

Price

Price Per Month
$34.95-$49.95

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

5/5 = BEST
1/5

Contract Length

Total # of months
36 Months

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
102

This Review is maintained by Chase Sagum

Review Last Updated: February 2, 2017

*ATTENTION: SafeTouch's lowered monthly rate of $24.95 is only available if customers prepay the entire contract amount ($898) upfront. Otherwise, customers will be subject to pay $34.95 a month (following a soft credit check).

Customers are strongly encouraged to investigate top home security companies before making a final decision.

SafeTouch is an independent communications-security company based in Jacksonville, Florida. A GE Security authorized dealer, SafeTouch provides high-quality, professionally installed equipment with no money down and monitoring for just $34.95/month. Customers will be pleased with SafeTouch’s 45-second response guarantee; however, the company’s lack of clarity with its contract terms have repeatedly frustrated customers, and this prevents SafeTouch from competing with industry leaders.

The Good

  • $34.95 Minimum Month Rate
  • Guaranteed 45-Second Response
  • Lifetime Parts and Labor Warranty
  • 30-Day Money-Back Guarantee

SafeTouch offers its standard home security package at a rate of $34.95 a month (and increase to $49.95/month). Included in this package is a voice-enabled command center, door and window sensors, a pet-immune motion detector and a backup battery for the entire system. SafeTouch prides itself on its guaranteed 45-second response time, meaning that if your security system is triggered in any way, you will hear from a SafeTouch representative in under a minute. The company offers a warranty on both parts and service for as long as you are a SafeTouch customer. And if you are not completely satisfied within 30 days, you may return your security system for a full refund.

The Bad

  • Limited Availability
  • 36-month Contract
  • Automatic Two-Year Renewal
  • Poor Equipment Quality

SafeTouch is only available in Florida and Georgia; meanwhile, top home security companies boast a nationwide presence. SafeTouch features a 36-month minimum contract requirement, which can be a huge commitment for new customers. Customers do have the option to pay a month-by-month contract after two years, but unless they specify this as their preference, SafeTouch will role them into an additional two-year contract. Despite SafeTouch’s 45-second response guarantee, many customers have complained that the poor equipment quality prevents alarms from reliably being triggered.

The Bottom Line

Though SafeTouch is providing a very average level of home security to the residents of Florida and Georgia, it’s confusing contract terms, poor equipment, and limited availability place this company several steps behind leading home security companies. If you are looking for a home security company with straightforward terms, greater availability, and quality equipment and services, you are encouraged to look elsewhere.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.5
$19.99-$42.99
$0

#2

8.1
$34.99
$99

#3

6.6
$34.95-49.95
$99

#29
SafeTouch

2.3
$34.95-$49.95
$99

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102 SafeTouch Security Reviews

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  1. User Score
    0
    March 20th, 2017
    0 people found this review helpful!
    Trying to cancel this service is like pulling hen’s teeth. I have been trying to cancel our service for well almost 2 months. We are still getting charged. We are still being told they “never got our email” to cancel. ABSOLUTE CROOKS. Stay away from them!! Overpriced and totally not worth the hassle. Go with ADT.
    Read More
  2. User Score
    0
    March 14th, 2017 Jacksonville, FL
    0 people found this review helpful!
    Have not been pleased. The system doesn’t work well. I bever have gotten a call when the alarm went off. Why have it? Oh I know the auto-renew contract you aren’t aware of! Will not recommend this company. Reviews are bad too
    Read More
  3. User Score
    0
    February 14th, 2017 Saint Marys, GA
    0 people found this review helpful!
    Just in case anyone was thinking about getting a home security system and let’s say you are thinking about Safe Touch, punch yourself in the face repeatedly with a barbwire wrapped stick until you change your mind. To put it in very simple terms and interrupting all the legal jargon and 14 pages of contracts you sign this is the bottom line- you sign a 5 year contract for $45.00 a month. Refuse to pay it they will send you to collections and then your credit rating is affected, you lose. Stay away and think about that stick every time you hear a Safe Touch commercial. Oh yea I almost forgot to tell you, if you don’t advise them 60 days in advance to the end of your contract you are automatically enrolled into another 2yr contract, remember the 14 page contract- it was in the fine print. Think really hard about Safe Touch!
    Read More
  4. User Score
    1
    February 11th, 2017 Middleburg, FL
    0 people found this review helpful!
    Paid up front for three years, called to cancel service and they told me it automatically enrolled in another two year contract. This company is nothing but a big rip off!!!!!
    Read More
  5. User Score
    10
    February 1st, 2017 Tallahassee, FL
    0 people found this review helpful!
    I have been a Safe Touch customer from the beginning when they bought out Scot Alarm. I have always been pleased with their service. This month I moved and had a complete new system installed. Jamie S performed the installation. I was very impressed with his work. He is a very knowledgeable person and did an outstanding job explaining the system and how it works. I love my new system.
    Read More
  6. User Score
    10
    January 18th, 2017 Quincy, FL
    0 people found this review helpful!
    I was assisted by Jarrod A. today from Tallahassee Fl. He installed a new system with 13 contact points. He did a great clean job and explained how the new system works with great customer service. I recommend this technician for any Tallahassee SafeTouch customer.
    Read More
  7. User Score
    10
    January 17th, 2017
    0 people found this review helpful!
    I have been a Safetouch customer for 7 years and I would recommend their service to everyone. I really like the 2 way communicator that allows the Safetouch operation to communicate with you to determine what your needs are when the alarm is triggered. The batteries were low on my medical pendants and Jesse B. provided excellent service with replacing all the batteries in my sensors and testing my system.
    Read More
  8. User Score
    0
    January 17th, 2017 Savannah, GA
    2 people found this review helpful!
    I can not recommend Safetouch even though I have been a business customer for around 10 years. When my home service stopped working and kept beeping I contacted Safetouch and they would not help me as the account was in my ex-wife’s name. I told them if they could not fix it or stop the beeping (which had kept me up the night before) they needed to stop charging me and cancel me account. They agreed over the phone. However they kept charging me and when I wanted to cancel the account later they told me that it had automatically renewed for 2 years because they did not receive a cancellation letter which they never told me I needed to send. They refused to work with me in any way and the only way I could cancel they account was to pay off the remainder of the balance for the contract. If I did not they said they would take my ex-wife to court. I explained to them that I had a service that did not work and that if they forced me to pay off the balance I was going to take my business account somewhere else. I was not asking for a refund of the money they charged my card without my permission, just for them to waive the remainder of the contract and let us go our separate ways. How much was left on the contact? $120. They refused. Amazing that a company can so steadfastly refuse to help and work with a customer that has been doing business with them for a decade. $120 was more important to them than my patronage, good will, and also the simple fact that they were providing me with a service that was not working. Please read the contact and be aware that it will auto-renew and that money is more important to Safetouch than service our your loyal patronage.
    Read More
  9. User Score
    10
    January 16th, 2017 Tallahassee, FL
    0 people found this review helpful!
    Robert N did an excellent job of replacing all the batteries. he was courteous and friendly.
    Read More
  10. User Score
    10
    January 14th, 2017 Doerun, GA
    0 people found this review helpful!
    Jamie S. was VERY knowledgable and able to answer All of my questions, had endless patients and before he left he and I were certain I understood the system. Thank you so very much for sending him.

    Sincerely,
    Melonie Reese
    Donasonville Georgia

    Read More
  11. User Score
    10
    January 14th, 2017 Tallahassee, FL
    0 people found this review helpful!
    Jamie S. and Sean H. were very knowledgeable, helpful, and friendly.
    Read More
  12. User Score
    10
    January 10th, 2017
    0 people found this review helpful!
    My Techs name is Aldo. He came on time and he took the time out to explain the monitor system to me, and showed exactly what he was doing at all time. He answered all of my questions and he conducted himself in a professional level at all times. I would definitely recommend him to a friend/family member/business Associate.
    Read More
  13. User Score
    10
    January 8th, 2017 Tallahassee, FL
    0 people found this review helpful!
    I had Brandon for service tech. He did A outstanding job.A very polite young man.He is a credit to your
    Company.
    Read More
  14. User Score
    0
    December 30th, 2016 Melbourne, FL
    0 people found this review helpful!
    This company will not let you terminate your services with them – even in extenuating circumstances – even when you were not informed of the automatic 2 year renewal. In fact, they could not even provide me with a billing invoice for a payoff. It took me 3 months and many customer service representatives (including supervisors) to even get the invoice with a payoff. I sold the home and still have to pay for someone else’s security system for the next year and a half. This people will rip you off. Do yourself a favor and please use a different company.
    Read More
  15. User Score
    10
    December 27th, 2016
    0 people found this review helpful!
    Robert M. arrived for a service call at my home this morning at the appointed time. He was able to quickly identify and fix the problem we called about. He was professional in every way and presents a positive image for SafeTouch Security.
    Read More
  16. User Score
    10
    December 2nd, 2016 Tallahassee, FL
    0 people found this review helpful!
    Installation by Jarrod A. was done very professionally and very courteously.

    He gets a 10 on all subjects.

    Read More
  17. User Score
    1
    November 24th, 2016
    0 people found this review helpful!
    I’m so happy I came here to read the reviews. I almost called them to sign up. Thanks for saving me the headache on the garbage.
    Read More
  18. User Score
    0
    November 10th, 2016
    2 people found this review helpful!
    We had our system installed in Jan, 2015 and now for the third time one of the window sensors has failed. We have been awakened in the middle of the night at least 15 times in less than two years by the alarm beeping, terrified that someone was breaking into our home. There is no way to stop it even if unplugged due to battery backup. I understand that sometimes electronic parts fail but when calling for service it is always a 4 or 5 day wait for an available service tech to come out and replace the sensor. Oh, by the way, a service tech can come out the same day IF you are willing to pay $150. to fix the cheap sensors they use on install. So it is obvious someone is available but won’t come out unless paying a premium. In the meantime get ready for 4 sleepless nights as the alarm keeps beeping every few hours. There are available sensors that are larger and emit a stronger signal that can fix the problem but last time it was repaired I was told they are more expensive and the tech can not install one if the smaller one works while he is there. Then to make matters worse, the service manager, Denzel, is rude and couldn’t care less about what problems you are having or how many times the system beeps. I purchased a three year paid up front contract and they certainly are not holding up their end of the contract. Don’t believe Lester J and his commercials, once they have your money, they couldn’t care less about you.
    Read More
  19. User Score
    0
    October 3rd, 2016 Clermont, FL
    0 people found this review helpful!
    Service out over a week. Alarm beeped 12-14 times a day. Told company I was going to disconnect equipment and they could come and get it. Continued billing 5 months. They don’t have their people in Orlando and use contractors who work on their schedule not Safe touch.
    Read More
  20. User Score
    1
    October 3rd, 2016 Fairfield, CT
    0 people found this review helpful!
    The customer service is horrible, how could you not have technical support but specify you do not service my area on Friday’s and no Saturday’s. That is ludicrous!!!!!!!!!!! So, I get to pay the same amount as anyone else with the same service but I am not going to be provided the same level of service.
    Read More

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Our Score
6.1
User Score
2.3
Rank this Company

Ratings Breakdown

Price

Price Per Month
$34.95-$49.95

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

5/5 = BEST
1/5

Contract Length

Total # of months
36 Months

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
102
Our Score
9.0
User Score
8.5
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
1,852