Best Home Security Companys

121 Companies 10,334 Real Customer Reviews

SafeTouch
Current

What Others Are
Researching Right Now:

#30
SafeTouch

SafeTouch Security

Similar to: Protect America

Our Score
6.1
User Score
2.5

Visit Site

Our Score
6.1
User Score
2.5
Rank this Company

Ratings Breakdown

Price

Price Per Month
$34.95-$49.95

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

5/5 = BEST
1/5

Contract Length

Total # of months
36 Months

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
123

This Review is maintained by Chase Sagum

Review Last Updated: February 2, 2017

*ATTENTION: SafeTouch's lowered monthly rate of $24.95 is only available if customers prepay the entire contract amount ($898) upfront. Otherwise, customers will be subject to pay $34.95 a month (following a soft credit check).

Customers are strongly encouraged to investigate top home security companies before making a final decision.

SafeTouch is an independent communications-security company based in Jacksonville, Florida. A GE Security authorized dealer, SafeTouch provides high-quality, professionally installed equipment with no money down and monitoring for just $34.95/month. Customers will be pleased with SafeTouch’s 45-second response guarantee; however, the company’s lack of clarity with its contract terms have repeatedly frustrated customers, and this prevents SafeTouch from competing with industry leaders.

The Good

  • $34.95 Minimum Month Rate
  • Guaranteed 45-Second Response
  • Lifetime Parts and Labor Warranty
  • 30-Day Money-Back Guarantee

SafeTouch offers its standard home security package at a rate of $34.95 a month (and increase to $49.95/month). Included in this package is a voice-enabled command center, door and window sensors, a pet-immune motion detector and a backup battery for the entire system. SafeTouch prides itself on its guaranteed 45-second response time, meaning that if your security system is triggered in any way, you will hear from a SafeTouch representative in under a minute. The company offers a warranty on both parts and service for as long as you are a SafeTouch customer. And if you are not completely satisfied within 30 days, you may return your security system for a full refund.

The Bad

  • Limited Availability
  • 36-month Contract
  • Automatic Two-Year Renewal
  • Poor Equipment Quality

SafeTouch is only available in Florida and Georgia; meanwhile, top home security companies boast a nationwide presence. SafeTouch features a 36-month minimum contract requirement, which can be a huge commitment for new customers. Customers do have the option to pay a month-by-month contract after two years, but unless they specify this as their preference, SafeTouch will role them into an additional two-year contract. Despite SafeTouch’s 45-second response guarantee, many customers have complained that the poor equipment quality prevents alarms from reliably being triggered.

The Bottom Line

Though SafeTouch is providing a very average level of home security to the residents of Florida and Georgia, it’s confusing contract terms, poor equipment, and limited availability place this company several steps behind leading home security companies. If you are looking for a home security company with straightforward terms, greater availability, and quality equipment and services, you are encouraged to look elsewhere.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.2
$19.99-$42.99
$0

#2

7.6
$34.99
$99

#3

5.9
$34.95-49.95
$99

#30
SafeTouch

2.5
$34.95-$49.95
$99

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

Request Reconsideration

123 SafeTouch Security Reviews

1. Select Your Rating:

70
13
8
3
1
1
1
1
4
21
0=WORST 10=BEST

2. Subject For This Review*(Select all that apply)

3. Review Validation*

or

    Sort By:

  1. User Score
    0
    October 12th, 2017
    0 people found this review helpful!
    Burglarized with Safe Touch. Lost everything. 1.8 million dollar lost. The largest jewelry store heist in North Florida and we were secured with safetouch. Beware. They only have a $250 liability also on their contract.
    Read More
  2. User Score
    0
    October 3rd, 2017 Blue Ridge, GA
    0 people found this review helpful!
    This company is run by scam artists that do everything they can to rip you off if you cancel their service. Stay away!
    Read More
  3. User Score
    0
    September 23rd, 2017
    0 people found this review helpful!
    RIP OFF! I had service for 6 years & always had CSR issues or getting them to answer my requests to do minor things. Then in March my chip panel went out, they blamed it on my house when my electrical works just fine all through out my house! $350 in repairs, I said No and still they charged me monthly service fee, Since March sent 2 letters to cancel as told every time I call, ironically they never receive the letters. They harass me w/phone call for payments on a service which I do not receive and I am years past my contract so they even said it is because I have not submitted a cancellation request. I tried to get a new panel with a Sales rep, they changed my appointment without going through me, they must think we are at their mercy and we do not have lives to live. WORST Customer Service. They will rip you off before, during and even after the Contract. Cancelling is the hardest thing ever.
    Read More
  4. User Score
    10
    August 26th, 2017
    1 people found this review helpful!
    I have had Safe Touch for over 8 years, never had an issue, I test my system and they respond usually in less than 30 seconds.
    Read More
  5. User Score
    0
    August 16th, 2017 FL
    2 people found this review helpful!
    We had a 2 year contract. We wrote the cancellation Lester to them. We did not even use their system the last 3 months, but paid monthly. They state we have a balance of 44.60 and they will not cancel it unless we pay the balance thus they will continue charging or account until the balance is paid in full… we will never give them out business again!!!
    Read More
  6. User Score
    2
    August 9th, 2017 Nashville, TN
    4 people found this review helpful!
    I have had their service since 2013. During install, I asked the gentleman if there was a contract length. He said no, after the first 36 months, it’s month-to-month. I was still in shock from someone breaking into my house the night before, so I just trusted the installer. Well, here we are in 2017 and I’m trying to cancel my service and they are telling me I have a 5 year contract?! Long story short, they are charging me $75 to cancel. Fine, I will pay that because it’s cheaper to pay $75 to cancel than to keep paying $32/month for the next 16 months.

    Also, they advertise this app that you can set your alarm from your cell phone. That worked for a little while until they changed the app they use but never told me about it. I didn’t even notice for a long time bc I rarely even set the alarm when I’m not home. Months later, no one in customer service could help me set up the new app so I eventually gave up. Just very poor customer service all around.

    I’ll give them two stars because they are relatively fast to respond for alarms and most are pleasant when responding. But the contract that came out of nowhere and the useless customer service make this place not worth the money. Stay away!

    Read More
  7. User Score
    2
    August 6th, 2017
    2 people found this review helpful!
    I have been with Safe Touch approximately 2000. At that time they were pretty highly rated. For the first decade or so, I was satisfied with their equipment and their technical and customer service. Over the last few years, ALL aspects of the company have deteriorated considerably. Their equipment and service is so pathetic that I will cancel upon expiration of my contract. There is absolutely nothing positive or redeeming that I can say about Safe Touch.Recently, their tech spent asked to speak to their management to no avail! I have been involved in security as a retired Federal Agent and a principal of an International Security Consulting Corporation since the 1970’s and I am amazed that Safe Touch is still in business. The only reason that I rated it a “2” is that my other sensors are still functioning and I have but a few weeks left on my contract.
    Read More
  8. User Score
    0
    July 31st, 2017 Milwaukee, WI
    2 people found this review helpful!
    THIS COMPANY IS TERRIBLE. when they came to install I told the installer TO NOT put a contact on the outside sunroom door – that the contact needed to go in the bedroom – well he didnt listen and i didnt notice – fast forward now i have never been able to use my system as it never worked i have called and called and told them system didnt work – they said was working. I finally figured out i cannot arm it because there is a contact on the outside sunroom door and we keep that door open for our cats. I called they want $125 to come out and work on the system. I told them to keep their $125 and i will be canceling when my stupid contract is up.
    Read More
  9. User Score
    1
    July 26th, 2017
    2 people found this review helpful!
    When I signed up I was told it was for 3 years. The contract says 5 years. They fooled me. I paid for 2 cameras. They worked for the first year. I was told I would have to pay for a repair!! I hate this company!! Don’t use them!!!
    Read More
  10. User Score
    10
    July 18th, 2017
    1 people found this review helpful!
    I am thoroughly satisfied with the equipment performance, and the technician, Hosnea, was very professional and courtesy in the performance of his duties, he paid attention to details, and was very precise with his explanations in regards to operating procedures. I regard his rating as a “10”.
    Read More
  11. User Score
    5
    July 1st, 2017
    1 people found this review helpful!
    It’s OK. But just OK. I thought my contract was for 36 months, but now that I read the fine print…it’s 2 more years on top of that. I want out of my contract because my equipment they installed is glitching out on me and they think I have a medical emergency and I don’t. They will come out and fix it for me sure, but what if it happens again? Now that it has happened once I am PARANOID. What if I am not home and the cops come and break the door down and my dog gets out and lost or hurt? I don’t want it anymore and I cannot get out, but I feel like I have a very valid concern here.
    Read More
  12. User Score
    0
    June 22nd, 2017 Tampa, FL
    2 people found this review helpful!
    I purchased a home in which safetouch signs displayed as the monitoring company. Our original plan was to continue the services with Safetouch (doorbells, alarms, thermostats etc). The digital thermostat displayed 81 degrees so we called safetouch only to be told the previous owners were the only ones who could control the temperature or disconnect the account. Since we are in contact with the previous owner they let us know their new service started the same day. At safetouch the rep and manger Contrell refused to assist us and eventually went mute and hung up on me. If this is the type of service they offer I wouldn’t give them a penny!!
    Read More
  13. User Score
    0
    June 16th, 2017
    2 people found this review helpful!
    I would not advise anyone to get safe touch for your security services. The terms and contract automatically renew your terms for another 2 years without them notifying you. When you try to cancel, they give you the run around.
    Read More
  14. User Score
    10
    June 8th, 2017 Ormond Beach, FL
    2 people found this review helpful!
    Both my sales professional and my installer( Aldo) were extremely professional, courteous, efficient, knowledgeable and helpful. I attempted to leave a review on ReviewBuzz but was unable to find Aldo’s name listed for the review, hence I am leaving review here.
    Read More
  15. User Score
    10
    June 6th, 2017
    1 people found this review helpful!
    Had a great experience with Johnathan! Great products. Lots of options. Highly recommend 813-470-8565
    Read More
  16. User Score
    0
    May 20th, 2017
    1 people found this review helpful!
    What kind of radio commercial advertising is that in Tampa ? That voice is so irritating and makes anyone listening quickly shut it off. I’m not looking for a home security system and do not need one but I needed to reach out to tell you how horrible of an ad that was. Get it off the air
    Read More
  17. User Score
    10
    May 9th, 2017
    1 people found this review helpful!
    Sean, Was very pleasant and did his job very well. Paid attention to detail. Great job!!
    Read More
  18. User Score
    1
    April 17th, 2017
    2 people found this review helpful!
    Very bad experience from day one. There so called expolice salesmen told us so much BS that we didn’t now what to think. Told us we would get 8 free window sensors plus a extra motion detection unit and two free key controls. Asked him about the paper we needed to sign with prices on all these so called free items, and he said yes it’s free but you need to sign it for inventory. He told us the monitoring woulf be $30.00 a month and ended up being around $60.00. Tryed to cancel but they would let us because the day after we signed they sent it to a 3rd party and they said we had to pay them for 3years. Told them I thought there company was a scam and wanted to cancel at the earliest date. Checked back with them later about 3 year and they said my contact was automatically renewing for another two years ! Warning Lester Jackson there CEO is a scam and after leaving over 100 messages for him to call me, my message went unanswered. Five years later my credit is shot and I’m still stuck with this crappy system!!!!
    Read More
  19. User Score
    2
    April 5th, 2017
    2 people found this review helpful!
    The salesman promised more than the company could deliver. He is no longer with Safetouch. Just called to let the company know I will be out of town. On hold for 10 minutes, so I finally gave up. When there is a problem with the alarm sounding for no apparent reason and it turns out to be a bad battery in a window wireless connection, instead of replacing all of the batteries for all the windows (since they were all installed at the same time), the repairman replaces one battery. Then a week later, replaces another one. A week later another one, etc. Wastes everyone’s time! This company was better when it first started. Seems to be cutting corners.
    Read More
  20. User Score
    10
    March 27th, 2017 Santa Rosa Beach, FL
    1 people found this review helpful!
    Jesse repaired my system and did a great job.
    Read More

Recent News:

Want Us To Review a Company?

If there is a home security company that you don't see on our site, and would like us to review, please contact us.

REAL REVIEWS (YES THEY’RE REAL)

With so many home security companies out there, and a lack of sites willing to bring you the HONEST breakdowns of each company, what source can you turn to for the real information you can trust?

We are dedicated to bringing the truth out, and rank home security companies as they should be. Through our investigation, and experience with each company, we rank each company, and bring you our honest, unbiased opinion. We also include authentic user reviews by past customers of each company that are moderated and verified.

Like many sites, we are compensated through affiliate relationships with each company we review, however all of our rankings are based on our 9-Point Ranking Criteria.

All reviews are subject to moderation and approval. Any reviews that may resemble false information, or competitors of another company will need to be verified by our staff before being approved and published. We reserve the right to approve or deny any reviews left on this site.
Our Score
6.1
User Score
2.5
Rank this Company

Ratings Breakdown

Price

Price Per Month
$34.95-$49.95

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

5/5 = BEST
1/5

Contract Length

Total # of months
36 Months

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
123
Our Score
9.0
User Score
8.2
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,046