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#28
SafeTouch_Logo

SafeTouch Security

SafeTouch Security offers professional alarm monitoring and installation in Florida and Georgia.

Our Score
6.1
User Score
2.3
Our Score
6.1
User Score
2.3
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$30+

Install & Equipment Fee

$99

Contract Length

36 Months

Cancellation Policy

Unavailable

System Relocation Fee

Unavailable

Number of Reviews

165

This Review is maintained by Chase Sagum

Review Last Updated: July 17, 2019

In many ways, SafeTouch offers security systems comparable to other companies in the industry: average contract length of 36-months and an average installation fee of $99. However, their undisclosed pricing and equipment information, along with negative reviews of the company’s customer service, puts them behind the curve when it comes to choosing the best home security system.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.0
$34.99-49.99
$69+

#3

5.0
$34.95-59.99
$199-499

#28
SafeTouch_Logo

2.3
$30+
$99

Pros

Response Rate

SafeTouch Security prides itself on its guaranteed 45-second response time, meaning that if your security system is triggered in any way, you will hear from a SafeTouch representative in under a minute.

Professional Installation

Many people interested in home security want a service that offers installation of motion sensors, security cameras, a monitoring station, and other equipment purchased. SafeTouch promises quality installation by their licensed employees. This service comes with a promise that they will have everything installed correctly the first time. For those more interested in a DIY alarm service, we recommend checking out Protect America.

Average Warranty and Contract

There is a warranty on both parts and service for as long as you are a SafeTouch customer. Those who are not completely satisfied with SafeTouch home security can return the alarm system within 30 days for a full refund. SafeTouch features a 36-month minimum contract requirement, which is average with other home security companies. Customers do have the option to pay a month-by-month contract after their contract ends, but unless they specify this as their preference, SafeTouch will role them into an additional two-year contract.

Cons

Negative SafeTouch Security Reviews

Over the past year, 95% of SafeTouch security reviews on Best Home Security Companys have been negative. Below are the most common complaints we see from customers:

  • Contract. While SafeTouch Security does not share contract information on its site, reviewers say they are locked into a 3- to 5-year contract.
  • No Cancellation Option. Whether a customer was moving or no longer interested in the service, reviewers say that SafeTouch does not let them cancel.
  • Poor customer service. Many reviewers mention that the customer service personnel say different things and that they feel mislead. The general consensus is that customer service is frustrating to work with.

SafeTouch Security review from Yolanda, left on 10/26/18:

Review of SafeTouch Security on Best Home Security Companys

Undisclosed Alarm Package Information

All SafeTouch home security systems come with the promised 45-second response rate. They also include an emergency power source, lifetime warranty, local UL monitoring, crash detection, and the MySafeTouch App. SafeTouch uses cellular monitoring for their security systems. While the company does not disclose pricing on its site, the offer vague information on three alarm packages:

SafeTouch Secure – The company’s website says this package comes with “all the essentials”. While we don’t know what the mean, we can assume it comes with a control panel and sensors. At least one motion detector is included, along with window contacts.

SafeTouch Advantage – The control panel with this monitoring package has a 2-way voice feature. You can also include smart home features such as lighting, temperature, and crash detection.

SafeTouch Pro – This is the only monitoring service offered by SafeTouch that includes security cameras. Again, all the monitoring equipment is not outlined on SafeTouch Security‚Äôs website. Video can be streamed using the company’s mobile app and saved to cloud storage.

Limited Locations

SafeTouch Security only offers monitoring services in Florida and Georgia. For those who live outside these two states, we recommend reading about our top home security companies.

Our Recommendation

While SafeTouch responds quickly and provides a warranty for parts and service, their lack of company transparency and negative customer reviews are a good reason to look elsewhere for home security.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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165 SafeTouch Security Reviews

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  1. User Score
    10
    November 14th, 2017 Jacksonville, FL
    2 people found this review helpful!
    SafeTouch is terrific and Mike did a great job. He solved some minor issues we were having and did complete and thorough tests of our entire system. I did not feel he was rushing, but was careful, professional and friendly. Great job! Bravo SafeTouch!
    Read More
  2. User Score
    0
    October 30th, 2017
    7 people found this review helpful!
    We cancelled services after our 5 year contract, which is obsurd! This was in august. Received a notice from a collection agency that’s stated we never returned their equipment and owe 600.00! Not only did they try to get an extra 50.00 from us when we cancelled, now they never mentioned equipment nor mailed any notices and sent it directly to collection! This company is unreal! STAY AWAY!
    Read More
  3. User Score
    10
    October 26th, 2017
    0 people found this review helpful!
    Service Pro: Jamie S. Was AWESOME!!!
    Read More
  4. User Score
    0
    October 12th, 2017
    7 people found this review helpful!
    Burglarized with Safe Touch. Lost everything. 1.8 million dollar lost. The largest jewelry store heist in North Florida and we were secured with safetouch. Beware. They only have a $250 liability also on their contract.
    Read More
  5. User Score
    0
    October 3rd, 2017 Blue Ridge, GA
    5 people found this review helpful!
    This company is run by scam artists that do everything they can to rip you off if you cancel their service. Stay away!
    Read More
  6. User Score
    0
    September 23rd, 2017
    10 people found this review helpful!
    RIP OFF! I had service for 6 years & always had CSR issues or getting them to answer my requests to do minor things. Then in March my chip panel went out, they blamed it on my house when my electrical works just fine all through out my house! $350 in repairs, I said No and still they charged me monthly service fee, Since March sent 2 letters to cancel as told every time I call, ironically they never receive the letters. They harass me w/phone call for payments on a service which I do not receive and I am years past my contract so they even said it is because I have not submitted a cancellation request. I tried to get a new panel with a Sales rep, they changed my appointment without going through me, they must think we are at their mercy and we do not have lives to live. WORST Customer Service. They will rip you off before, during and even after the Contract. Cancelling is the hardest thing ever.
    Read More
  7. User Score
    10
    August 26th, 2017
    3 people found this review helpful!
    I have had Safe Touch for over 8 years, never had an issue, I test my system and they respond usually in less than 30 seconds.
    Read More
  8. User Score
    0
    August 16th, 2017 FL
    8 people found this review helpful!
    We had a 2 year contract. We wrote the cancellation Lester to them. We did not even use their system the last 3 months, but paid monthly. They state we have a balance of 44.60 and they will not cancel it unless we pay the balance thus they will continue charging or account until the balance is paid in full… we will never give them out business again!!!
    Read More
  9. User Score
    2
    August 9th, 2017 Nashville, TN
    9 people found this review helpful!
    I have had their service since 2013. During install, I asked the gentleman if there was a contract length. He said no, after the first 36 months, it’s month-to-month. I was still in shock from someone breaking into my house the night before, so I just trusted the installer. Well, here we are in 2017 and I’m trying to cancel my service and they are telling me I have a 5 year contract?! Long story short, they are charging me $75 to cancel. Fine, I will pay that because it’s cheaper to pay $75 to cancel than to keep paying $32/month for the next 16 months.

    Also, they advertise this app that you can set your alarm from your cell phone. That worked for a little while until they changed the app they use but never told me about it. I didn’t even notice for a long time bc I rarely even set the alarm when I’m not home. Months later, no one in customer service could help me set up the new app so I eventually gave up. Just very poor customer service all around.

    I’ll give them two stars because they are relatively fast to respond for alarms and most are pleasant when responding. But the contract that came out of nowhere and the useless customer service make this place not worth the money. Stay away!

    Read More
  10. User Score
    2
    August 6th, 2017
    9 people found this review helpful!
    I have been with Safe Touch approximately 2000. At that time they were pretty highly rated. For the first decade or so, I was satisfied with their equipment and their technical and customer service. Over the last few years, ALL aspects of the company have deteriorated considerably. Their equipment and service is so pathetic that I will cancel upon expiration of my contract. There is absolutely nothing positive or redeeming that I can say about Safe Touch.Recently, their tech spent asked to speak to their management to no avail! I have been involved in security as a retired Federal Agent and a principal of an International Security Consulting Corporation since the 1970’s and I am amazed that Safe Touch is still in business. The only reason that I rated it a “2” is that my other sensors are still functioning and I have but a few weeks left on my contract.
    Read More
  11. User Score
    0
    July 31st, 2017 Milwaukee, WI
    7 people found this review helpful!
    THIS COMPANY IS TERRIBLE. when they came to install I told the installer TO NOT put a contact on the outside sunroom door – that the contact needed to go in the bedroom – well he didnt listen and i didnt notice – fast forward now i have never been able to use my system as it never worked i have called and called and told them system didnt work – they said was working. I finally figured out i cannot arm it because there is a contact on the outside sunroom door and we keep that door open for our cats. I called they want $125 to come out and work on the system. I told them to keep their $125 and i will be canceling when my stupid contract is up.
    Read More
  12. User Score
    1
    July 26th, 2017
    6 people found this review helpful!
    When I signed up I was told it was for 3 years. The contract says 5 years. They fooled me. I paid for 2 cameras. They worked for the first year. I was told I would have to pay for a repair!! I hate this company!! Don’t use them!!!
    Read More
  13. User Score
    10
    July 18th, 2017
    1 people found this review helpful!
    I am thoroughly satisfied with the equipment performance, and the technician, Hosnea, was very professional and courtesy in the performance of his duties, he paid attention to details, and was very precise with his explanations in regards to operating procedures. I regard his rating as a “10”.
    Read More
  14. User Score
    5
    July 1st, 2017
    3 people found this review helpful!
    It’s OK. But just OK. I thought my contract was for 36 months, but now that I read the fine print…it’s 2 more years on top of that. I want out of my contract because my equipment they installed is glitching out on me and they think I have a medical emergency and I don’t. They will come out and fix it for me sure, but what if it happens again? Now that it has happened once I am PARANOID. What if I am not home and the cops come and break the door down and my dog gets out and lost or hurt? I don’t want it anymore and I cannot get out, but I feel like I have a very valid concern here.
    Read More
  15. User Score
    0
    June 22nd, 2017 Tampa, FL
    4 people found this review helpful!
    I purchased a home in which safetouch signs displayed as the monitoring company. Our original plan was to continue the services with Safetouch (doorbells, alarms, thermostats etc). The digital thermostat displayed 81 degrees so we called safetouch only to be told the previous owners were the only ones who could control the temperature or disconnect the account. Since we are in contact with the previous owner they let us know their new service started the same day. At safetouch the rep and manger Contrell refused to assist us and eventually went mute and hung up on me. If this is the type of service they offer I wouldn’t give them a penny!!
    Read More
  16. User Score
    0
    June 16th, 2017
    6 people found this review helpful!
    I would not advise anyone to get safe touch for your security services. The terms and contract automatically renew your terms for another 2 years without them notifying you. When you try to cancel, they give you the run around.
    Read More
  17. User Score
    10
    June 8th, 2017 Ormond Beach, FL
    2 people found this review helpful!
    Both my sales professional and my installer( Aldo) were extremely professional, courteous, efficient, knowledgeable and helpful. I attempted to leave a review on ReviewBuzz but was unable to find Aldo’s name listed for the review, hence I am leaving review here.
    Read More
  18. User Score
    10
    June 6th, 2017
    2 people found this review helpful!
    Had a great experience with Johnathan! Great products. Lots of options. Highly recommend 813-470-8565
    Read More
  19. User Score
    0
    May 20th, 2017
    2 people found this review helpful!
    What kind of radio commercial advertising is that in Tampa ? That voice is so irritating and makes anyone listening quickly shut it off. I’m not looking for a home security system and do not need one but I needed to reach out to tell you how horrible of an ad that was. Get it off the air
    Read More
  20. User Score
    10
    May 9th, 2017
    1 people found this review helpful!
    Sean, Was very pleasant and did his job very well. Paid attention to detail. Great job!!
    Read More

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Our Score
6.1
User Score
2.3
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$30+

Install & Equipment Fee

$99

Contract Length

36 Months

Cancellation Policy

Unavailable

System Relocation Fee

Unavailable

Number of Reviews

165
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,414