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#29
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SafeTouch Security Reviews

Reviews of SafeTouch Security from real customers
(153 verified)

Our Score
6.1
User Score
2.5

See Top Rated

Our Score
6.1
User Score
2.5
Rank this Company

Ratings Breakdown

Price

Price Per Month
Undisclosed

Up-Front Costs

Activation, Install & Equipment
Fees Apply

Technology & Equip.

5/5 = BEST
1/5

Contract Length

Total # of months
36 Months

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
153

Overall Score

Based on ranking criteria
6.1 /10

Protect America

Compared to industry leader
9.0 /10

This Review is maintained by Chase Sagum

Review Last Updated: January 15, 2019

  • Response Rate: SafeTouch prides itself on its guaranteed 45-second response time, meaning that if your security system is triggered in any way, you will hear from a SafeTouch representative in under a minute.
  • Warranty: There is a warranty on both parts and service for as long as you are a SafeTouch customer. And if you are not completely satisfied within 30 days, you may return your security system for a full refund.
  • Contract: SafeTouch features a 36-month minimum contract requirement, which can be a long-term commitment for new customers. Customers do have the option to pay a month-by-month contract after two years, but unless they specify this as their preference, SafeTouch will role them into an additional two-year contract.
  • Our Recommendation: While SafeTouch responds quickly and provides a warranty for parts and service, their long-term contract and lack of company transparency is reason enough to look elsewhere for home security. Companies like Protect America and Frontpoint are viable options.

Most Helpful Reviews From SafeTouch Security Customers

  1. User Score
    1
    Monique Thompson
    July 24th, 2018 Bluffton, SC
    The video camera that was installed stopped working 20 days after the “warranty” which was only 60 days or something. And it would cost $150 to send someone out to look at it. Also, the response time is more than 45 seconds and not what was promised. I’m VERY disappointed because I wanted a local company but they aren’t delivering their promises.Read More
  2. User Score
    0
    Irisellis Pabon
    March 26th, 2018 
    After the signing up with safe touch 3 months later our camera stopped working. The two way communicator barely comes on if the alarm goes off. After a year of dealing with this poor quality security system we wanted to cancel but low and behold we are apparently locked into a 5year contract which was not discussed durning the initial sign up. I would have never agreed to a 5year contract for anything!Read More

153 SafeTouch Security Reviews

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  1. User Score
    0
    September 17th, 2015 Jacksonville, FL
    4 people found this review helpful!
    We have been with Safe Touch for almost 14 years, the service that we received for the first few years was reliable and mostly trouble free. However,
    we had a new system installed after our house was hit by lightening about 2 years ago and the problems have been constant. They don’t even contact us when our alarm goes off even though we have had service calls (always a different diagnosis) since the installation. I was told today by Nicole that in order for S.T. to reevaluate the continuing problem we would have to schedule another service call. When I asked what our refund would be if we canceled our service today, (we paid for monitoring in advance and will not expire until 01/2017) she responded “nothing, you prepaid”.
    I can tell you that this company does not deserve my hard earned money and Miss Nicole would not last 5 seconds working for my company. DO NOT TRUST YOUR FAMILY’S WELL BEING TO THIS COMPANY.
    Read More
  2. User Score
    1
    September 11th, 2015 Largo, FL
    10 people found this review helpful!
    Horrible, Horrible. even on the advertising here they say 36 months and sales tells you 36 months and shows you that is is 36 months but elsewhere in the contract is is for 5 years. Also told us they would move us to a new location for $99.00 but that is a lie too. They are simply packed full of lies and deceiptful advertising and contracts.
    Read More
  3. User Score
    0
    August 21st, 2015 Oviedo, FL
    6 people found this review helpful!
    Horrible company! Would not recommend it to anybody!! First they try to scare you so you sign up. Then they give you faulty equipment that doesn’t work and needs to be replaced every few months but they still make you pay every month because they make you sign a contract! Even now that the house is being sold they still won’t let me cancel because of the contract so I am wasting money on a product that doesn’t even work!
    Read More
  4. User Score
    0
    August 6th, 2015 Palm Harbor, FL
    9 people found this review helpful!
    Like all the other complaints. Safe Touch sales rep sold me on a 3 yr. contract. Even filled in the blanks with 36 mo. However, the fine print states that the contract is for 5 years which the sales rep fails to tell you.
    I’ve paid for the service with auto CC pay for almost 4 years when the system stop communicating. Apparently they had to upgrade there GSM service. The technician came out to install new module and left. I assumed it was fixed. WRONG. From this point on the company has given me the run-around. They won’t fix the communicator and keep sending me the bill. This has gone on now for 6months. I’ve tried numerous times to resolve this issue with them and they keep telling me to test the system. “IT DOESN’T WORK”. Worst security company I’ve dealt with. If you have a similar problem please do what I did and write to the BBB.
    Read More
  5. User Score
    0
    August 5th, 2015 Tampa, FL
    8 people found this review helpful!
    WORST Alarm company on the planet! First of all their sales reps disguise contracts as 36 months long when the contract is really for 5 YEARS!!!! I’ve never heard of a 5 year contract for a residential security system. Not only is it absurd but it is extremely dishonest. Sales rep assured me that I was signing for only 3 years and now I am stuck because you only have 3 days to cancel after signing. Unbelievable.
    On top of that I’ve had nothing but issues with my alarm system on a monthly basis. The system is constantly beeping at odd hours. Every time I’ve called for support, they’ve sent a tech out to fix the issue. And every time, a week later the beeping starts again! It’s pure insanity! I regret every doing business with this company and would never ever recommend them not even to my worst enemy. Homeowners beware!!!!
    Read More
  6. User Score
    3
    July 8th, 2015 Saint Augustine, FL
    7 people found this review helpful!
    Our salesperson was not up front when we signed our contract five years ago. We should have read the fine print rather than trust her. Turns out, it’s very hard to cancel a contract. You initially sign for three years, then there’s an automatic 2-year renewal. Plus, don’t forget about the free months you may be getting in the deal as they add to the service agreement term. Make sure you carefully read before you sign.

    Also, customer service (non-emergency) is hard to reach.

    Read More
  7. User Score
    0
    June 5th, 2015 Largo, FL
    6 people found this review helpful!
    My alarm went off and a girl asked for name and password I said the wrong password and no cops or anyone came that could have been a life or death situation
    Read More
  8. User Score
    0
    May 28th, 2015 Windermere, FL
    10 people found this review helpful!
    Dishonest salespeople. I was told by the salesman that I had a 2 year contract. I ultimately found out that in the fine print it was actually a 5 year contract. Read carefully before signing.
    Read More
  9. User Score
    0
    May 19th, 2015 FL
    4 people found this review helpful!
    This is one of the worst companies I have ever done business. Do not sign any contract with this company. They r very dishonest. I told them we were moving and the salesman said I could cancel contract at anytime. They turned us over to collections. Very unethical company.
    Read More
  10. User Score
    0
    May 1st, 2015 FL
    4 people found this review helpful!
    beware when your contract is up ! They apparently require a certified letter in which you don’t know until after you call and think you cancelled you get a now bill for $900 threatening calls ! After stating I have a LD in reading Comp was told I need to go to learn to read ( and no I’m NOT illiterate ) i was never told a certified letter was needed for almost three years I haven’t touched the system ! They will continue to bull you ! So NOT use this company ! They’ve caused many tears !!!!!
    Read More
  11. User Score
    0
    May 1st, 2015 Clermont, FL
    3 people found this review helpful!
    Had a terrible experience with the sales person. I made an appt for 5:00, left work early to get home on time and the salesman showed up at 7:00. No scheduling issue with the office, he said it was “all on him” What a way to treat a potential client. Then he offers me 2 months free service and then pulls it back when signing the contract. He was so out of it, he didn’t complete the paperwork accurately and wanted to come back the next day. If this is the way this company represents itself, I am not interested. Poor service = no contract with Safe Touch
    Read More
  12. User Score
    0
    April 27th, 2015 Winter Haven, FL
    8 people found this review helpful!
    I was satisfied until I cancelled my service and learned of Safetouch’s unethical business practice of automatically renewing your 36 month contract for another 2 years if you don’t notify them about canceling in writing 60 days before your 36 month contract expires. Why don’t they call a 5 year contract a 5 year contract. It’s too bad, because I was very satisfied with there service until now….I just got an offer I couldn’t refuse from another company. Now I’m seething and will complain about them to anyone and everyone! What schemers!
    Read More
  13. User Score
    0
    April 25th, 2015 Myrtle Beach, SC
    5 people found this review helpful!
    The equipment is not dependable, the service is slow, the annoyance is beyond terrible. I paid up front for service. BAD IDEA. Safe Touch Monitoring is acceptable, but customer service is the worst. An problem alarm is going off as I write, again, with no response to a request for repair. Imaging living with this.
    Read More
  14. User Score
    3
    April 17th, 2015 Winter Park, FL
    5 people found this review helpful!
    Have had Safetouch in business and residence for 5 plus years . Had a problem with residence system in December 2014, and found out that I had been without service for over 2 months. When I requested service, I was informed that there would be a service charge to repair system .i had prepaid monitoring fee on yearly basis and wrote letter canceling service. I have replaced both systems but am having hard time making Safetouch understand that this was their failure to perform.
    Read More
  15. User Score
    1
    March 28th, 2015 Saint Petersburg, FL
    6 people found this review helpful!
    Although the monitoring is decent this company has a lot to learn about customer service. I have inquired about replacing my key pad because it is not working properly and we have had false alarm issues. Buttons would stick when pushed and others you had to really press. They refused to replace and our alarm malfunctioned several times while no one was home leading to paying false alarm charges by the city. When trying cancel service after selling my home they said I needed to send them proof of new residency elsewhere to go through with the cancellation. Although I sent them a drivers license copy by email they picked that apart saying the issue date was outside of the 60 day window they require for proof of other residency plus they require $75 buyout of the contract. This is the gestapo of security companies and I refuse to recommend them to anyone else.
    Read More
  16. User Score
    0
    March 27th, 2015 Jacksonville, FL
    9 people found this review helpful!
    Safetouch Security is horrible. Their service is sub par. Beginning in November 2012, I was a Safetouch Security customer until January 2015. During that time I had alarms go off several times. A few times due to my animals setting off the motion alarms and a few times due to their faulty equipment. They never responded to the address to repair the faulty equipment and when the alarm did go off their response time was horrendous. I once got home and waited at my address for thirty minutes before they contacted me about the alarm (neighbor had heard it) and I was driving from over thirty minutes away. Due to this service, I cancelled my service shortly after my original two year contract expired. Safetouch refused to cancel my service and attempted to continue billing me. When I stopped payment on the final month due to their refusal to cancel service they referred me to a collection agency. Mind you I paid every bill on time for over two years amounting to almost $1000 in payments and they referred me to collections for a claimed debt of $31.70. I would never do business with Safetouch their service is sub par and they have absolutely no sense of customer service. The only want your money.
    Read More
  17. User Score
    3
    March 26th, 2015 Orlando, FL
    7 people found this review helpful!
    Signing up and paying up front was pretty easily done. Unfortunately, they chose to use some pre-existing sensors/batteries/keypads that were already in the house when I purchased it. So now, a year later, when some of the older equipment, that they chose to use to save some time and money, starts to have some issues, they want to charge $150 per visit to come out and rectify.
    Read More
  18. User Score
    0
    March 16th, 2015 Jacksonville, FL
    8 people found this review helpful!
    I have been a customer for 10 years ….

    service has gone from Bad to Worse and now is abysmal …congratulations ….

    Two false alarms this weekend attempted to set up service call was told even though I have a maint .contract may be charged for service call …

    Read More
  19. User Score
    0
    March 10th, 2015 FL
    3 people found this review helpful!
    This company wants u to pay even when u move. We told them we were trying to sell our house and they said no problem. We didn’t know they were going to harass us everyday. We moved and my husband has been critical I’ll. Do not under any circumstances get tied up with this company.
    Read More
  20. User Score
    1
    February 25th, 2015 Jacksonville, FL
    5 people found this review helpful!
    At best, they have “fuzzy” business practices. The contract is so long and written in small type, that to sit and read the entire thing before signing would take most people at least 30 minutes (or more). And this usually doesn’t happen until AFTER the system is installed and you are already in trouble! Multiple complaints identical to mine–the two year automatic renewal. And “Free” doesn’t mean “free”!!! So the FREE month of monitoring means you’ll still pay $13.86 for that month. I will pay out my contract and then be done with them FOREVER. The only reason I gave them a 1 instead of 0 is because they have been pretty good at servicing the equipment. (But, we do have a lifetime warranty, so they really can’t get around it!)
    Read More
  21. User Score
    0
    February 18th, 2015 Columbus, GA
    6 people found this review helpful!
    I signed up with this company years ago at which point I signed an agreement for a 2 year plan at the end of the plan unfortunately I did not realize that in their small print if you do not send them a letter to cancel the contract they automatically renew your plan at an increased rate I called to complain about that and they told me that I had to pay for another two more years or I was going to be build for the security system in total beware of this company they are the worst ever
    Read More
  22. User Score
    2
    February 15th, 2015 Orlando, FL
    5 people found this review helpful!
    Safetoucjh installed my system Jan 15
    They failed to tell me my modem would be used for system to be installed They of course said they did Did not know anything about a 30 sec delay on alarm and 2 way system to work
    Somehow they knew sensors were not
    Installed on adjoining glass doors and they gained enterence through one door and due to 30 sec delay they pulled the line to my modem and system went down and placed my dog on a table where she could not get down I was gone about 2 hours when this happened All of this could have been stopped or slowed down if all sensors where installed When called on a a fri They told me. Someone would call me Monday if not call them Tuesday Thats what I call good service Who knows if I am not here they could do it again I want out of this

    I think wireless would be much better than a hard wire system They could not tell me if someone disconnected my system or answer any pertinant questions from what they said they are not. Set up for that I could not belive that this day and time
    they could not tell me what time my system
    Went down

    Read More
  23. User Score
    2
    January 29th, 2015 Saint Augustine, FL
    5 people found this review helpful!
    Customer service is poor. Called to see if I could get a better deal but it was a take-it-or-leave-it conversation. Oh, and if you “leave” it, you’re on the hook to pay for all services until your contract end date. If you want to drop services then there are costs incurred too. I was expecting something better. I should have done my homework – shame on me! Think twice before signing their contract.
    Read More
  24. User Score
    0
    January 14th, 2015 Jacksonville, FL
    8 people found this review helpful!
    Snake Touch, I meant Safe Touch!
    I signed for a 3 year service agreement years ago with Gary Merrell, and paid up front to say the 10%. Now they are billing me for service and after carefully re-reading what I signed, they are trying to hold me to a new agreement because they have had to fix the system that did not work up to the day I had to have it removed from the new Alarm company!
    Additionally they just raised their rates.. Be careful, you do not really get what they sell you. I did owe a $5.95 price increase that I did not agree to and over time it grew to over $100.00. and then guess what they stated to do! They additionally called and woke me up several times around 1am-3am to let me know the window was not working. I found out by reading other reviews on-line that this is a tactic that Safe Touch uses to collect on their invoices that are overdue. I also found out through my research that continue to pay reputation companies off to keep their name clean. I suggest you look at Yelp’s reviews because they do play into the pay offs. Beware of this company!
    Read More
  25. User Score
    0
    December 26th, 2014 FL
    5 people found this review helpful!
    Worst customer service I have ever experienced. I spent 3 months attempting to cancel my account with no one giving me the same answer twice, and I’m being held accountable for their mistakes. Being forced to pay a buyout from a 5 year contract when I’m moving to a state where they don’t offer services. I spent over an hour on hold today and then was yelled at by the close out manager for being upset. Please don’t ever use this company!
    Read More
  26. User Score
    0
    December 16th, 2014 Tallahassee, FL
    2 people found this review helpful!
    Safe Touch Security is a terrible monitoring company, and very poor customer service, and please check out the horrible reviews all over the Internet about them. Do not sign or renew a contract with them, because if you move you are liable for the remainder of the contract and they will not let anyone assume your contract for your contract amount. I could go on an on, but not enough space or time to write all of my complaints about this terrible company. BEWARE!!!!!!!!!
    Read More
  27. User Score
    2
    December 8th, 2014 Durham, NC
    3 people found this review helpful!
    I had a credit card canceled due to fraudulent charges. I called Safe Touch to provide them the new card information. A couple of months later I received a letter from a Debt Collection Agency. Frustrating. I am very disappointed with how they managed that. They’ve never called me to check – they prefered to send to a third party. Worse, they made the mistake, not me. I will cancel the service whenever I have a chance.
    Read More
  28. User Score
    0
    December 4th, 2014 Miami, FL
    3 people found this review helpful!
    More DONTS than DOS with the company the only care for a check not the customer, can’t cancel with them unless your deployed or someone dies its just ridiculous , full of scam artist
    Read More
  29. User Score
    9
    December 2nd, 2014 Orlando, FL
    1 people found this review helpful!
    NEVER had to pay anything up front. Monthly is $9.85 for all of it except cameras, which in Orlando are now almost required even in closed communities. Best service; here same day but always within 12. I dont know who said this crap or even knew the company; I have had to live with robots from other companies for years. Now we just dont worry. Invasion and reach your protection, just slide your hand across pad anywhere, NO VOICE comes back ASKING, the cops, the EMTs the FIRE have already been called. Almost as good as 5 shells of dble 00.
    Read More
  30. User Score
    0
    November 20th, 2014 Orlando, FL
    6 people found this review helpful!
    This is probably the worst company I’ve ever dealt with!!! I called Safetouch to have a repair done (which in the end I didn’t need, but during that call we decided to test my alarm system. As we tried a few times, the lady on the phone said that there were not receiving a signal when I tried to set off the alarm. We troubleshooted for a bit then she tells me it looks like I had not been monitored for a few months now.. Are you kidding me. I live alone and thought I was safe at night! I told her my internet is working fine, system is fine, what could be the problem. She said the only way to find out is to have a service guy come out for $75. Its not the money, but I have to pay someone when all equipment seems to be fine to find out why they are not getting a signal. Ridiculous!! So, I proceeded to cxd the service… which later I find out I was in a 5 yrs contract which I was unaware of. So now I will have to pay them til 2018 without my house being monitored or pay the $75 for one os their people to come out!! I am just livid. I think they should have done a courtesy call to come out to my house!! NEVER GET SAFETOUCH!!!!
    Read More
  31. User Score
    0
    November 17th, 2014 FL
    5 people found this review helpful!
    My wife changed credit card numbers and our auto-bill stopped working. We only found out after a collection company sent us a $900+ bill(we hadn’t paid for 11 months ($31 per month = $341). We’ve had safe touch for 10 years now withno complaints. Now a $900+ bill for 11 months? If anyone has a copy of their contract send me one please. After reading complaints I don’t see that asking them for a copy of my original would be successful.
    I think after 10 years I’m beyond statutes of limitations yet it still hit my credit report.
    Read More
  32. User Score
    0
    November 12th, 2014 Jacksonville, FL
    5 people found this review helpful!
    Beware SNAKETOUCH. A 60 ft oak tree fell on my house and the alarm NEVER went off.
    Ever. The tree demolished three (3) rooms of my home and Safetouch never even knew it.
    That is an advertisenment they should use!
    Absolutely awful service. Anyone coming to the end of a three year contract (especially those that pre-paid for three years as I did!) watch these snakes closely. My system “failed” within days of my three year contract expiring. Safetouch would not even send a technician out to me until I pre-paid for the service call with a credit card. Period.
    THAT is how a three-year pre-paid customer is treated. I also found out that due to system failures, my home was unprotected/not being monitored for a period of three months! Their call center reps are rude and ill-equipped to answer a pay phone much less calls involving security of one’s home, family or business. When I sent them a registered letter of cancellation I was then sued for the balance of what I was then told was a SEVEN year contract that was in the “fine print” of the original contract. Something in fine print my upstanding Safetouch sales-person did not point out. When calling to find out how to go about cancelling a contract with them, they play games with you…..”You have to talk with this person….”…..then that person is never available or will never return your calls. They play the numbers and sue the customers that got them to be the (too) large of a company they now are.
    Beware SnakeTouch…….you get what you pay for, and they intend to keep you paying for it long after you end (or try to end) your relationship with them.
    Read More
  33. User Score
    0
    October 2nd, 2014 Melbourne, FL
    5 people found this review helpful!
    Contract and sales misleading. Looking to file class action lawsuit. I prepaid for 36 months, call to stop service after 36 months and they told me I have a 5 year contract and could not terminate.
    Read More
  34. User Score
    0
    September 22nd, 2014 Tallahassee, FL
    4 people found this review helpful!
    Safe Touch will not allow me to cancel my contract. I am in a financial hardship and called Safe Touch to get information on cancelling my account. I was told to send a letter of cancellation. I sent the letter in June and never heard anything back. I called back in July and was told they received the letter and it would take 2-3 months for payments to stop being drafted out of my account. Two months later, payments are still being drafted out of my account so I called to check the status of the cancellation. I am not being told I can not cancel my account and I have to keep the contract until 2017.

    I am very dissatisfied. I feel like I was misled when I called and was told it would only be 2-3 months before the payments would stop being drafted. They left me under the impression that my account was being cancelled.

    I asked to speak with a supervisor and I was told they were on another called. I asked to hold and I was told no. They are supposed to call me back in 24/48 hours….which I doubt they will. I am very unhappy and I will post this story everywhere in hopes that no one else will fall for their shady business practices!!!

    Read More
  35. User Score
    2
    September 20th, 2014 Atlanta, GA
    4 people found this review helpful!
    When I signed up for their service I thought I would. Have 24/7 service. I work Mon through Sat. Every other month there is a problem or rather error with my system. Either one of the sensors is not reading and I have to reset it daily, or the battery is low (when I put in a new one it does not fix the problem),the system just goes off randomly in the middle of the night, or the IFOB system is down. Regardless of what the problem is, they have to send a service agent out to fix it. Now the part they don’t tell you is their service agents work the same schedule as myself and they don’t work weekends. So when you get these annoying errors that beep or go off day and night you are just stuck. How can a company that prides itself with service not have agents that work 24/7? This is an alarm company, I would like to feel safe in my home all the time, yet I feel with all the problems their systems have if I did ever have a real issue the whole thing would not even work. Also when I did try to make a scheduled day for service (today is Fri and I tried to set up a service date for Wed) I was told they were booked up and could not come. Now I get to listen to this beep beep for 2 more weeks or until I just rip it out of the wall. I’m starting to feel like the commercial “I hate Safe touch”
    Read More
  36. User Score
    0
    September 19th, 2014 Tampa, FL
    4 people found this review helpful!
    Safe Touch has cost me over 1000 in false alarms due to there faulty system. I just spoke to the manager of call center Michel and he told me its not the alarm companies fault that there system doesn’t work properly. I told him he was speaking to me like a fool and it was clearly there fault. If the system goes off on its own repeatedly without help of a human I should be responsible as a business owner. I am at 500 per call to the authorities once alarm is tripped. I would advise that you find another alarm company to deal with. They clearly do not want to take responsibility even with proof from the work orders showing the system defaulted.

    Thank you for taking advantage of my business. Do not pay this company one cent….You could fall victim as well.

    Read More
  37. User Score
    0
    September 14th, 2014 Saint Augustine, FL
    3 people found this review helpful!
    Do not have a system installed by this company! In 12 months time, I have had 3 issues with faulty equipment. The second time, our system was alarming in the middle of the night due to a faulty sensor–Terrifying!. Last night, my system would not arm because the sensor went out on one of the doors. When I called customer support, I got the pleasure of taking with “Malcom” who tells me no one can come out for five days, during regular buisiness hours only unless I pay $150 to get someone out the following day. He also claims he cannot issue any credits toward service (that I am not getting and paying for) because I am being monitored at the other entry points and “still do have monitoring service”. He was verbalizing his trained crap that makes absolutely no sense. I plan to switch companies as soon as my contract is up—prior to the safe touch system we had a system with ADT and never had any issues with equipment. Safe Touch only cares about a fast call reponse time. They do not care about the systems or their reliability . As long as their getting paid, they do not care about anything else. I paid nearly $2000 for my current system too, because I moved to a house where the system present wasn’t compatible with SafeTouch and was currently in a contract with them. Keep shopping for another company–I can’t wait to get rid of Safe Touch.
    Read More
  38. User Score
    0
    September 6th, 2014 Jacksonville, FL
    2 people found this review helpful!
    BEWARE of their misleading contract… they will send a salesman to your house who will lead you into believing that you are signing a 36 month contract. He will write everything on the contract for 36 months in section 3 but in section 5 in fine print the contract will state 5 years with 2 automatic 2 year renewals unless they get a written letter asking to terminate 30 days
    Read More
  39. User Score
    0
    September 4th, 2014 Jacksonville, FL
    2 people found this review helpful!
    I lost everything with this so called security company. I had every piece of equipment they offered and still no response at all from them. Never even a call from Lester Jackson. They also only have a $250 limited liability. Do your homework.
    Read More
  40. User Score
    0
    August 30th, 2014 Jacksonville, FL
    1 people found this review helpful!
    Safe Touch is the most misleading company ever to do buisness with, they will tell you that the contract is for 36 months but in reality it is for 5 years and automatically renew your contract every 2 years unless you cancel in writing. In fine print in section 5 of the contract they explain this but in section 4 in large letters it states 3 years. Don’t fall for the trap like I did.
    Read More
  41. User Score
    0
    August 26th, 2014 Largo, FL
    3 people found this review helpful!
    This company is the worste out there. From the start they gave me tons of issues. We didn’t pay for 3 months because we had the tech out all the time and it never worked. They told us don’t worry about paying but there shady Time Payment dept sent 2 accounts for the full 3 years to collections and now I had 2 deliquent accounts on my record. When the collections agency sent me the letter that is the first time i received something in the mail. Since I didn’t think i was behind payments because the system wasn’t working for 3 months. I had to pay in full $5000 (3years for service and lease equimpent) to get the shit off my credit. Now When I call Time payment to try to resolve this they provided no support. Good luck getting any customer service from these guys. They are pricy and don’t sign that contract because they got you for over 5K if something doesn’t work.. he told me well it’s like a car, you can’t stop paying if your car doesn’t work. I told him he’s jerk and hung up on him
    Read More
  42. User Score
    9
    August 21st, 2014
    1 people found this review helpful!
    We’ve had no problems with Safe Touch.
    Read More
  43. User Score
    1
    August 18th, 2014 Jacksonville, FL
    2 people found this review helpful!
    Poor customer service if you need to contact them about the contract, No reply is standard-Care about the sales force they tell you 3 year contract but the fine printer read 5 yrs. My system failed within month and they wanted to charge me $150 hours to repair. Now stuck in five contract with no security system
    Read More
  44. User Score
    0
    August 18th, 2014 Jacksonville, FL
    2 people found this review helpful!
    This is a horrible monitoring company. I’ve tested my system on numerous occasions and never a call or police dispatch. They are not actively monitoring. When I finally called in, I was told that because I changed Modems, that was the problem. So why was I not notified that they could not see my alarm. By the way, I changed modems months ago and this alarm is always going off. As soon as my contract is over, I’m out.
    Read More
  45. User Score
    0
    August 13th, 2014 Washington, DC
    1 people found this review helpful!
    They will nickle and dime you and don’t even try to cut off the service. I spent hours on the phone trying to cut the service off after the 2 yr agreement and still lost money, I just got tired of calling so took the loss. Find and alternative service.
    Read More
  46. User Score
    9
    August 6th, 2014 Sanford, FL
    0 people found this review helpful!
    I like how the company does 2-way monitoring instead of calling me when the alarm goes off. I had a service issue and it was resolved within 2 days of my contacting customer service. Based on what other companies reps were pitching, I felt this was the best system available to protect my home and family.
    Read More
  47. User Score
    7
    July 31st, 2014 Orange Park, FL
    0 people found this review helpful!
    I have a lot of trouble with Safe Touch service department. All providers have top of the line equipment, but if you can’t get it serviced, it isn’t worth it.
    Read More
  48. User Score
    0
    July 31st, 2014 Jacksonville, FL
    0 people found this review helpful!
    This company customer service is the real problem. You will very likely find yourself ripping your hair out months into doing business with Safetouch.
    Read More
  49. User Score
    0
    July 23rd, 2014 Morris, AL
    2 people found this review helpful!
    Rip off. Been with them for 7yrs. Tried to cancel because they raised my bill by $20. They said I had signed a 5yr agreement. Well I did, but the agreement was for a lot less money than what I am currently paying! Read the reviews of this company before purchasing. They are shady at best. You will regret it.
    Read More
  50. User Score
    0
    July 22nd, 2014 Jacksonville, FL
    0 people found this review helpful!
    Worst Service I have ever encountered
    Read More

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Our Score
6.1
User Score
2.5
Rank this Company

Ratings Breakdown

Price

Price Per Month
Undisclosed

Up-Front Costs

Activation, Install & Equipment
Fees Apply

Technology & Equip.

5/5 = BEST
1/5

Contract Length

Total # of months
36 Months

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
153

Overall Score

Based on ranking criteria
6.1 /10

Protect America

Compared to industry leader
9.0 /10
Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,284

Overall Score

Based on ranking criteria
9.0 /10