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#29
SafeTouch_Logo

SafeTouch Security

Similar to: Protect America

Our Score
6.1
User Score
2.4

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Our Score
6.1
User Score
2.4
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

Undisclosed

Install & Equipment Fee

Fees Apply

Contract Length

36 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Undisclosed

Number of Reviews

160

This Review is maintained by Chase Sagum

Review Last Updated: May 21, 2019

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.8
$19.99-$42.99
$0

#2

6.9
$34.99
$99

#3

4.6
$45.99+
$99

#29
SafeTouch_Logo

2.4
Undisclosed
Fees Apply

  • Response Rate: SafeTouch prides itself on its guaranteed 45-second response time, meaning that if your security system is triggered in any way, you will hear from a SafeTouch representative in under a minute.
  • Warranty: There is a warranty on both parts and service for as long as you are a SafeTouch customer. And if you are not completely satisfied within 30 days, you may return your security system for a full refund.
  • Contract: SafeTouch features a 36-month minimum contract requirement, which can be a long-term commitment for new customers. Customers do have the option to pay a month-by-month contract after two years, but unless they specify this as their preference, SafeTouch will role them into an additional two-year contract.
  • Our Recommendation: While SafeTouch responds quickly and provides a warranty for parts and service, their long-term contract and lack of company transparency is reason enough to look elsewhere for home security. Companies like Protect America and Frontpoint are viable options.

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160 SafeTouch Security Reviews

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  1. User Score
    0
    September 23rd, 2017
    9 people found this review helpful!
    RIP OFF! I had service for 6 years & always had CSR issues or getting them to answer my requests to do minor things. Then in March my chip panel went out, they blamed it on my house when my electrical works just fine all through out my house! $350 in repairs, I said No and still they charged me monthly service fee, Since March sent 2 letters to cancel as told every time I call, ironically they never receive the letters. They harass me w/phone call for payments on a service which I do not receive and I am years past my contract so they even said it is because I have not submitted a cancellation request. I tried to get a new panel with a Sales rep, they changed my appointment without going through me, they must think we are at their mercy and we do not have lives to live. WORST Customer Service. They will rip you off before, during and even after the Contract. Cancelling is the hardest thing ever.
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  2. User Score
    10
    August 26th, 2017
    3 people found this review helpful!
    I have had Safe Touch for over 8 years, never had an issue, I test my system and they respond usually in less than 30 seconds.
    Read More
  3. User Score
    0
    August 16th, 2017 FL
    8 people found this review helpful!
    We had a 2 year contract. We wrote the cancellation Lester to them. We did not even use their system the last 3 months, but paid monthly. They state we have a balance of 44.60 and they will not cancel it unless we pay the balance thus they will continue charging or account until the balance is paid in full… we will never give them out business again!!!
    Read More
  4. User Score
    2
    August 9th, 2017 Nashville, TN
    9 people found this review helpful!
    I have had their service since 2013. During install, I asked the gentleman if there was a contract length. He said no, after the first 36 months, it’s month-to-month. I was still in shock from someone breaking into my house the night before, so I just trusted the installer. Well, here we are in 2017 and I’m trying to cancel my service and they are telling me I have a 5 year contract?! Long story short, they are charging me $75 to cancel. Fine, I will pay that because it’s cheaper to pay $75 to cancel than to keep paying $32/month for the next 16 months.

    Also, they advertise this app that you can set your alarm from your cell phone. That worked for a little while until they changed the app they use but never told me about it. I didn’t even notice for a long time bc I rarely even set the alarm when I’m not home. Months later, no one in customer service could help me set up the new app so I eventually gave up. Just very poor customer service all around.

    I’ll give them two stars because they are relatively fast to respond for alarms and most are pleasant when responding. But the contract that came out of nowhere and the useless customer service make this place not worth the money. Stay away!

    Read More
  5. User Score
    2
    August 6th, 2017
    9 people found this review helpful!
    I have been with Safe Touch approximately 2000. At that time they were pretty highly rated. For the first decade or so, I was satisfied with their equipment and their technical and customer service. Over the last few years, ALL aspects of the company have deteriorated considerably. Their equipment and service is so pathetic that I will cancel upon expiration of my contract. There is absolutely nothing positive or redeeming that I can say about Safe Touch.Recently, their tech spent asked to speak to their management to no avail! I have been involved in security as a retired Federal Agent and a principal of an International Security Consulting Corporation since the 1970’s and I am amazed that Safe Touch is still in business. The only reason that I rated it a “2” is that my other sensors are still functioning and I have but a few weeks left on my contract.
    Read More
  6. User Score
    0
    July 31st, 2017 Milwaukee, WI
    7 people found this review helpful!
    THIS COMPANY IS TERRIBLE. when they came to install I told the installer TO NOT put a contact on the outside sunroom door – that the contact needed to go in the bedroom – well he didnt listen and i didnt notice – fast forward now i have never been able to use my system as it never worked i have called and called and told them system didnt work – they said was working. I finally figured out i cannot arm it because there is a contact on the outside sunroom door and we keep that door open for our cats. I called they want $125 to come out and work on the system. I told them to keep their $125 and i will be canceling when my stupid contract is up.
    Read More
  7. User Score
    1
    July 26th, 2017
    6 people found this review helpful!
    When I signed up I was told it was for 3 years. The contract says 5 years. They fooled me. I paid for 2 cameras. They worked for the first year. I was told I would have to pay for a repair!! I hate this company!! Don’t use them!!!
    Read More
  8. User Score
    10
    July 18th, 2017
    1 people found this review helpful!
    I am thoroughly satisfied with the equipment performance, and the technician, Hosnea, was very professional and courtesy in the performance of his duties, he paid attention to details, and was very precise with his explanations in regards to operating procedures. I regard his rating as a “10”.
    Read More
  9. User Score
    5
    July 1st, 2017
    3 people found this review helpful!
    It’s OK. But just OK. I thought my contract was for 36 months, but now that I read the fine print…it’s 2 more years on top of that. I want out of my contract because my equipment they installed is glitching out on me and they think I have a medical emergency and I don’t. They will come out and fix it for me sure, but what if it happens again? Now that it has happened once I am PARANOID. What if I am not home and the cops come and break the door down and my dog gets out and lost or hurt? I don’t want it anymore and I cannot get out, but I feel like I have a very valid concern here.
    Read More
  10. User Score
    0
    June 22nd, 2017 Tampa, FL
    4 people found this review helpful!
    I purchased a home in which safetouch signs displayed as the monitoring company. Our original plan was to continue the services with Safetouch (doorbells, alarms, thermostats etc). The digital thermostat displayed 81 degrees so we called safetouch only to be told the previous owners were the only ones who could control the temperature or disconnect the account. Since we are in contact with the previous owner they let us know their new service started the same day. At safetouch the rep and manger Contrell refused to assist us and eventually went mute and hung up on me. If this is the type of service they offer I wouldn’t give them a penny!!
    Read More
  11. User Score
    0
    June 16th, 2017
    6 people found this review helpful!
    I would not advise anyone to get safe touch for your security services. The terms and contract automatically renew your terms for another 2 years without them notifying you. When you try to cancel, they give you the run around.
    Read More
  12. User Score
    10
    June 8th, 2017 Ormond Beach, FL
    2 people found this review helpful!
    Both my sales professional and my installer( Aldo) were extremely professional, courteous, efficient, knowledgeable and helpful. I attempted to leave a review on ReviewBuzz but was unable to find Aldo’s name listed for the review, hence I am leaving review here.
    Read More
  13. User Score
    10
    June 6th, 2017
    2 people found this review helpful!
    Had a great experience with Johnathan! Great products. Lots of options. Highly recommend 813-470-8565
    Read More
  14. User Score
    0
    May 20th, 2017
    2 people found this review helpful!
    What kind of radio commercial advertising is that in Tampa ? That voice is so irritating and makes anyone listening quickly shut it off. I’m not looking for a home security system and do not need one but I needed to reach out to tell you how horrible of an ad that was. Get it off the air
    Read More
  15. User Score
    10
    May 9th, 2017
    1 people found this review helpful!
    Sean, Was very pleasant and did his job very well. Paid attention to detail. Great job!!
    Read More
  16. User Score
    1
    April 17th, 2017
    7 people found this review helpful!
    Very bad experience from day one. There so called expolice salesmen told us so much BS that we didn’t now what to think. Told us we would get 8 free window sensors plus a extra motion detection unit and two free key controls. Asked him about the paper we needed to sign with prices on all these so called free items, and he said yes it’s free but you need to sign it for inventory. He told us the monitoring woulf be $30.00 a month and ended up being around $60.00. Tryed to cancel but they would let us because the day after we signed they sent it to a 3rd party and they said we had to pay them for 3years. Told them I thought there company was a scam and wanted to cancel at the earliest date. Checked back with them later about 3 year and they said my contact was automatically renewing for another two years ! Warning Lester Jackson there CEO is a scam and after leaving over 100 messages for him to call me, my message went unanswered. Five years later my credit is shot and I’m still stuck with this crappy system!!!!
    Read More
  17. User Score
    2
    April 5th, 2017
    4 people found this review helpful!
    The salesman promised more than the company could deliver. He is no longer with Safetouch. Just called to let the company know I will be out of town. On hold for 10 minutes, so I finally gave up. When there is a problem with the alarm sounding for no apparent reason and it turns out to be a bad battery in a window wireless connection, instead of replacing all of the batteries for all the windows (since they were all installed at the same time), the repairman replaces one battery. Then a week later, replaces another one. A week later another one, etc. Wastes everyone’s time! This company was better when it first started. Seems to be cutting corners.
    Read More
  18. User Score
    10
    March 27th, 2017 Santa Rosa Beach, FL
    1 people found this review helpful!
    Jesse repaired my system and did a great job.
    Read More
  19. User Score
    0
    March 23rd, 2017
    3 people found this review helpful!
    Called made an appointment. The sales person was over half an hour late. Agreed to services as well as pre paid for equipment. They were very fast at taking the money out but never called to schedule to install. Four days latter I call to get them to schedule install. I take time off to get the install done and they are late and one of them isn’t even wearing a safe touch uniform. My current system has two keypads the one to replace doesn’t have two only one. So the installer says he can add them at additional cost. Then he goes into the limitations of the recording features and suggests the inside camera not be set up to record. That’s the whole point of having cameras to be able to record! I tell them to leave and they resist trying to defend their position so I insisted they leave. The start to leave and say that I will get a refund as requested. Call to cancel and get the refund processed at 815am. Then the sales rep calls to try to salvage the business. I tell them unless you can process my refund I have nothing to talk to you about. Still waiting to talk to someone about a refund.
    Read More
  20. User Score
    0
    March 20th, 2017
    4 people found this review helpful!
    Trying to cancel this service is like pulling hen’s teeth. I have been trying to cancel our service for well almost 2 months. We are still getting charged. We are still being told they “never got our email” to cancel. ABSOLUTE CROOKS. Stay away from them!! Overpriced and totally not worth the hassle. Go with ADT.
    Read More

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Our Score
6.1
User Score
2.4
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

Undisclosed

Install & Equipment Fee

Fees Apply

Contract Length

36 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Undisclosed

Number of Reviews

160
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-$42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,353