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#28
SafeTouch_Logo

SafeTouch Security

SafeTouch Security offers professional alarm monitoring and installation in Florida and Georgia.

Our Score
6.1
User Score
2.3
Our Score
6.1
User Score
2.3
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$30+

Install & Equipment Fee

$99

Contract Length

36 Months

Cancellation Policy

Unavailable

System Relocation Fee

Unavailable

Number of Reviews

165

This Review is maintained by Chase Sagum

Review Last Updated: July 17, 2019

In many ways, SafeTouch offers security systems comparable to other companies in the industry: average contract length of 36-months and an average installation fee of $99. However, their undisclosed pricing and equipment information, along with negative reviews of the company’s customer service, puts them behind the curve when it comes to choosing the best home security system.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.0
$34.99-49.99
$69+

#3

5.0
$34.95-59.99
$199-499

#28
SafeTouch_Logo

2.3
$30+
$99

Pros

Response Rate

SafeTouch Security prides itself on its guaranteed 45-second response time, meaning that if your security system is triggered in any way, you will hear from a SafeTouch representative in under a minute.

Professional Installation

Many people interested in home security want a service that offers installation of motion sensors, security cameras, a monitoring station, and other equipment purchased. SafeTouch promises quality installation by their licensed employees. This service comes with a promise that they will have everything installed correctly the first time. For those more interested in a DIY alarm service, we recommend checking out Protect America.

Average Warranty and Contract

There is a warranty on both parts and service for as long as you are a SafeTouch customer. Those who are not completely satisfied with SafeTouch home security can return the alarm system within 30 days for a full refund. SafeTouch features a 36-month minimum contract requirement, which is average with other home security companies. Customers do have the option to pay a month-by-month contract after their contract ends, but unless they specify this as their preference, SafeTouch will role them into an additional two-year contract.

Cons

Negative SafeTouch Security Reviews

Over the past year, 95% of SafeTouch security reviews on Best Home Security Companys have been negative. Below are the most common complaints we see from customers:

  • Contract. While SafeTouch Security does not share contract information on its site, reviewers say they are locked into a 3- to 5-year contract.
  • No Cancellation Option. Whether a customer was moving or no longer interested in the service, reviewers say that SafeTouch does not let them cancel.
  • Poor customer service. Many reviewers mention that the customer service personnel say different things and that they feel mislead. The general consensus is that customer service is frustrating to work with.

SafeTouch Security review from Yolanda, left on 10/26/18:

Review of SafeTouch Security on Best Home Security Companys

Undisclosed Alarm Package Information

All SafeTouch home security systems come with the promised 45-second response rate. They also include an emergency power source, lifetime warranty, local UL monitoring, crash detection, and the MySafeTouch App. SafeTouch uses cellular monitoring for their security systems. While the company does not disclose pricing on its site, the offer vague information on three alarm packages:

SafeTouch Secure – The company’s website says this package comes with “all the essentials”. While we don’t know what the mean, we can assume it comes with a control panel and sensors. At least one motion detector is included, along with window contacts.

SafeTouch Advantage – The control panel with this monitoring package has a 2-way voice feature. You can also include smart home features such as lighting, temperature, and crash detection.

SafeTouch Pro – This is the only monitoring service offered by SafeTouch that includes security cameras. Again, all the monitoring equipment is not outlined on SafeTouch Security‚Äôs website. Video can be streamed using the company’s mobile app and saved to cloud storage.

Limited Locations

SafeTouch Security only offers monitoring services in Florida and Georgia. For those who live outside these two states, we recommend reading about our top home security companies.

Our Recommendation

While SafeTouch responds quickly and provides a warranty for parts and service, their lack of company transparency and negative customer reviews are a good reason to look elsewhere for home security.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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165 SafeTouch Security Reviews

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  1. User Score
    1
    November 24th, 2016
    2 people found this review helpful!
    I’m so happy I came here to read the reviews. I almost called them to sign up. Thanks for saving me the headache on the garbage.
    Read More
  2. User Score
    0
    November 10th, 2016
    5 people found this review helpful!
    We had our system installed in Jan, 2015 and now for the third time one of the window sensors has failed. We have been awakened in the middle of the night at least 15 times in less than two years by the alarm beeping, terrified that someone was breaking into our home. There is no way to stop it even if unplugged due to battery backup. I understand that sometimes electronic parts fail but when calling for service it is always a 4 or 5 day wait for an available service tech to come out and replace the sensor. Oh, by the way, a service tech can come out the same day IF you are willing to pay $150. to fix the cheap sensors they use on install. So it is obvious someone is available but won’t come out unless paying a premium. In the meantime get ready for 4 sleepless nights as the alarm keeps beeping every few hours. There are available sensors that are larger and emit a stronger signal that can fix the problem but last time it was repaired I was told they are more expensive and the tech can not install one if the smaller one works while he is there. Then to make matters worse, the service manager, Denzel, is rude and couldn’t care less about what problems you are having or how many times the system beeps. I purchased a three year paid up front contract and they certainly are not holding up their end of the contract. Don’t believe Lester J and his commercials, once they have your money, they couldn’t care less about you.
    Read More
  3. User Score
    0
    October 3rd, 2016 Clermont, FL
    2 people found this review helpful!
    Service out over a week. Alarm beeped 12-14 times a day. Told company I was going to disconnect equipment and they could come and get it. Continued billing 5 months. They don’t have their people in Orlando and use contractors who work on their schedule not Safe touch.
    Read More
  4. User Score
    1
    October 2nd, 2016 Ocala, FL
    2 people found this review helpful!
    I lost my wallet and in the process of replaceing all my documents, I forgot to contact Safe Touch to give them my new credit card number. My wife receive a call today that Safe Touch wanted to contact them. I worked in 90+ degree all day and when I came home I called Safe Touch to take care of the card. After getting to the appropriate location on their phones, I was informed that an OUTSTANDING representative will be with me and I was first in line. After 10 minutes on hold and the massage that I was still number one on line I hung up. So I call the monitor station and explaned to the girl about my experience and I informed her that I do not want to go on hold again. Guess what, I was put on hold again. NOT AN OUTSTANDING representative. In the past I refered over 10 customers f mine to them. No more. Do these people want to get paid or should I switch to Simply Safe and save $10 a month?
    Read More
  5. User Score
    0
    September 30th, 2016 Orlando, FL
    6 people found this review helpful!
    Make sure to read section 5 – if you get to see the contract. Basically if you sing up with Safetouch, you are locked into a 5 year agreement and they happily charge the cancellation fee. This is dishonest because I specifically asked for it and to sell the contract they say yes to anything but then you are bound to the contract terms.
    Service is not better than others but the dishonest business practices are a never again for me.
    Read More
  6. User Score
    10
    August 30th, 2016 Saint Cloud, FL
    1 people found this review helpful!
    The guy who came and did my security audit it was great and the system works great. I like the touchscreen
    Read More
  7. User Score
    0
    August 8th, 2016 Auburn, NY
    8 people found this review helpful!
    I will never use this company again. Their billing system is dishonest Even after paying for all the equipment and only using their monitoring services, after 3 years they had the audacity to bill me $43.00 per month for monitoring, telling me that it’s a five year contract and not a three year contract. I moved out of the area, called cancelling my contract, was told to send a letter, which I did, they state that they didn’t receive it so…bill, bill, bill. Nobody follows up in their customer service! Never again!
    Read More
  8. User Score
    10
    August 2nd, 2016 Ocala, FL
    1 people found this review helpful!
    On July 30 we had a malfunction on our system.On August 2 the service man arrived at 9:00 am. Tom, the service tech spent an hour correcting several problems.He took pains to review the complete system.I appreciate thorough work, it is refreshing to see.
    Read More
  9. User Score
    0
    July 31st, 2016 Eustis, FL
    7 people found this review helpful!
    Will tell you it is a 3 year agreement at signing, however at 36 months monthly fee more than doubled and when we called to cancel they said no it is a 5 year contract and you can’t cancel. Attempted to speak to a manager and was sent to a voicemail with no return call. Attempted to contact by e-mail through online site and got no response. Shady organization with shady business practices.
    Read More
  10. User Score
    0
    July 15th, 2016 Saint Augustine, FL
    5 people found this review helpful!
    I was just floored by the $125/hr charge to switch the cellular card to the phone line. Like another customer, I needed to lower my monthly expenses. This is an unreasonably high labor charge. I have a feeling that their business plan is to lock you into a contract, enforce the contract as vigorously as they can, and make cancelling as tricky as it can be. Slimy business practice.
    Read More
  11. User Score
    0
    June 28th, 2016 Palatka, FL
    5 people found this review helpful!
    One of the worst companies I have ever worked with. When our sales person came out, he pushed us through the contract without giving us the price after our prepaid time expired after three years. When we called to cancel the service to upgrade to a better system through another company, as the SafeTouch equipment looks like it’s from 1980 and isn’t modernized at all, they informed us that the contract price had increased and we could pay the extra $22/month or pay off the service (2 years left). When we tried to remove the 3G monitoring and to to a phone line (to save $18/month), they wanted $125 to come out and switch it. When I asked them to just turn that service and collect monthly payments without monitoring us at all, they refused. All they had to do was type into their computer and collect money for doing nothing, but they want the extra fees that they can tack on to scam us with every time we turn around.

    Other services and systems are much better, don’t let SafeTouch scam you like they did us.

    Read More
  12. User Score
    10
    June 20th, 2016 Jacksonville, FL
    2 people found this review helpful!
    Response time is very fast, the products are all high quality.
    Read More
  13. User Score
    8
    June 13th, 2016 Bronson, FL
    4 people found this review helpful!
    Longtime customer, over ten years, they have been responsive to any issues that have come up. Equipment and their staff are highly professional, well maybe the call center could use some customer interaction training. Had ADT before. Glad I made the switch.
    Read More
  14. User Score
    10
    May 28th, 2016 New Port Richey, FL
    4 people found this review helpful!
    We have safetouch, had a few minor glitches, but the techs responded and fix the problems. The contract I signed was fine with me because I actually read it. The salesman I had was an older guy, retired police officer and explained everything to us. Had adt before and had two break ins. With Safetouch no problems. It your home, choose wisely.
    Read More
  15. User Score
    9
    May 27th, 2016 New Port Richey, FL
    6 people found this review helpful!
    We have used Safetouch for many years, never had any issues. Our entire family and most of our friends also have Safetouch protecting their homes. Very easy to use and if any questions come about service is 24/7. Really don’t understand some of the problems listed in these reviews. This is pretty much the best security company out there for alot of reasons. Our sales guy was Bill , and we’re in Trinity , just north of Tampa. No problem with our salesman. He is always available and service techs are prompt and thorough.
    Read More
  16. User Score
    1
    May 19th, 2016 Tampa, FL
    8 people found this review helpful!
    Below is just one example of a senario. There have been many……..

    Constant product malfunctions, poor customer service. It has been the worst experience and we have given them ample time (as in Months to resolve). False alarms going off saying there is a glass break, which there is not, we put in our code and the alarm stops but then it malfunctions again and the police are called. This has happened time after time and the service techs come out and acknowlege that the system is malfunctioning again and it is not us. However if we call customer service they just see the alarm go off.

    We are now also getting fines from the police department from the false alarms due to the malfuncitons.

    The company works in silos and nobody speaks to eachother. We have spent hours on hours with them to get resolution and we have yet to experience resolution. We are at the point where we are not using our alarm very often becasue we dont want to deal with the malfunctions.

    Our sales guy Bill simply says he has never seen this happen before and tells me he will follow up with me and I never hear from him. The customer service reps have been unhelpful. This morning I spoke with Evelyn a customer service supervisor and she was unhelpful and very unkind. She transfered me to Angel (who I see others on this board have also experienced poor customer service with). The call was dropped when they transfered and nobody called back. I had to call back and Angel was very unkind on the line with me. I am now waiting for John Piezac to call me back.

    I need help and nobody is willing to help.

    This has been awful.

    Read More
  17. User Score
    0
    May 2nd, 2016 Stillwater, OK
    6 people found this review helpful!
    I would NEVER recommend safe touch security to ANY one!!!! First they made me sign a 5 year contract with them then on top of that I had to pay for the equipment for 3 years. They seem like they are cheaper than any other security company but that is WRONG they scammed me out of so much money!!!!! I bought my house then about a year or so later I upgraded my windows and asked them to come out and put the security magnets back on the new ones they were going to charge me $200 for them to come do that!!!!! So I had to do it on my own!!!! Then I recently sold this home on my 3 year anniversary of buying the home they sent me a bill for the equipment which was $150.00 when it should have been paid off!!!!!!!!!!! Then I had to email them asking them to cancel service and they charged me $75.00 for a buyout fee and the service STILL was not turned off by the time I signed papers and the house was NO longer mine!!!!! Called and called and told them over and over to shut it off and they just kept reminding me of my $75.00 buyout fee which I told them to take off the card they already had on file! All they want is money this was the very worse experience of my life!!!!! Will never ever use them again ????
    Read More
  18. User Score
    0
    April 11th, 2016 Orlando, FL
    5 people found this review helpful!
    When I bought the house, the seller told me to use safe touch since she was satisfied with them. I needed to have a security system in the house immediately since i moved all my furniture but i didnt move to the house. The rep came and told me to sign and he didnt mention anything about the 36 months commitment. He asked me to pay close to $1000 to upgrade my system but i refused and decided to keep the current system which is really old and missing some sensors and one of them is broken. After i moved, i was shocked with the number of offers I recieved to install a new alarm system which i will provided with the latest system for free. I cant wait till my lease ends and ill never recommend this company to anyone.
    Read More
  19. User Score
    0
    April 2nd, 2016 Valrico, FL
    5 people found this review helpful!
    If you get equipment from SafeTouch and they use TimePayment Corp then you will FOREVER pay for that bill. Even when your “contract” is over you still OWE for the equipment. ITS HORRIBLE.
    Read More
  20. User Score
    0
    March 23rd, 2016 FL
    5 people found this review helpful!
    ” If you are looking for a home security company with straightforward terms, greater availability, and quality equipment and services, you are encouraged to look elsewhere”……….says it all. We sold our home. called to cancel monitoring, since we no longer owned the home. And they refused to stop monitoring the home. they had no process to outline our options. essentially just kept saying – you can transfer the service. well we weren’t ready to transfer the service. They never offered for us to pay off our contract in full. we had to dig through our contract terms to find that option. BTW our contract only had 60-days still on it. It was stressful and ridiculous.Not at all a “Safe Touch”. Never again will we choose them.
    Read More

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Our Score
6.1
User Score
2.3
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$30+

Install & Equipment Fee

$99

Contract Length

36 Months

Cancellation Policy

Unavailable

System Relocation Fee

Unavailable

Number of Reviews

165
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,414