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#27
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SafeTouch Security

SafeTouch Security offers professional alarm monitoring and installation in Florida and Georgia.

Our Score
6.1
User Score
2.3
Our Score
6.1
User Score
2.3
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$30+

Install & Equipment Fee

$99

Contract Length

36 Months

Cancellation Policy

Unavailable

System Relocation Fee

Unavailable

Number of Reviews

168

This Review is maintained by Chase Sagum

Review Last Updated: July 17, 2019

In many ways, SafeTouch offers security systems comparable to other companies in the industry: average contract length of 36-months and an average installation fee of $99. However, their undisclosed pricing and equipment information, along with negative reviews of the company’s customer service, puts them behind the curve when it comes to choosing the best home security system.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.1
$34.99-49.99
$69+

#3

5.1
$34.95-59.99
$199-499

#27
SafeTouch_Logo

2.3
$30+
$99

Pros

Response Rate

SafeTouch Security prides itself on its guaranteed 45-second response time, meaning that if your security system is triggered in any way, you will hear from a SafeTouch representative in under a minute.

Professional Installation

Many people interested in home security want a service that offers installation of motion sensors, security cameras, a monitoring station, and other equipment purchased. SafeTouch promises quality installation by their licensed employees. This service comes with a promise that they will have everything installed correctly the first time. For those more interested in a DIY alarm service, we recommend checking out Protect America.

Average Warranty and Contract

There is a warranty on both parts and service for as long as you are a SafeTouch customer. Those who are not completely satisfied with SafeTouch home security can return the alarm system within 30 days for a full refund. SafeTouch features a 36-month minimum contract requirement, which is average with other home security companies. Customers do have the option to pay a month-by-month contract after their contract ends, but unless they specify this as their preference, SafeTouch will role them into an additional two-year contract.

Cons

Negative SafeTouch Security Reviews

Over the past year, 95% of SafeTouch security reviews on Best Home Security Companys have been negative. Below are the most common complaints we see from customers:

  • Contract. While SafeTouch Security does not share contract information on its site, reviewers say they are locked into a 3- to 5-year contract.
  • No Cancellation Option. Whether a customer was moving or no longer interested in the service, reviewers say that SafeTouch does not let them cancel.
  • Poor customer service. Many reviewers mention that the customer service personnel say different things and that they feel mislead. The general consensus is that customer service is frustrating to work with.

SafeTouch Security review from Yolanda, left on 10/26/18:

Review of SafeTouch Security on Best Home Security Companys

Undisclosed Alarm Package Information

All SafeTouch home security systems come with the promised 45-second response rate. They also include an emergency power source, lifetime warranty, local UL monitoring, crash detection, and the MySafeTouch App. SafeTouch uses cellular monitoring for their security systems. While the company does not disclose pricing on its site, the offer vague information on three alarm packages:

SafeTouch Secure – The company’s website says this package comes with “all the essentials”. While we don’t know what the mean, we can assume it comes with a control panel and sensors. At least one motion detector is included, along with window contacts.

SafeTouch Advantage – The control panel with this monitoring package has a 2-way voice feature. You can also include smart home features such as lighting, temperature, and crash detection.

SafeTouch Pro – This is the only monitoring service offered by SafeTouch that includes security cameras. Again, all the monitoring equipment is not outlined on SafeTouch Security‚Äôs website. Video can be streamed using the company’s mobile app and saved to cloud storage.

Limited Locations

SafeTouch Security only offers monitoring services in Florida and Georgia. For those who live outside these two states, we recommend reading about our top home security companies.

Our Recommendation

While SafeTouch responds quickly and provides a warranty for parts and service, their lack of company transparency and negative customer reviews are a good reason to look elsewhere for home security.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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168 SafeTouch Security Reviews

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  1. User Score
    9
    August 6th, 2014 Sanford, FL
    0 people found this review helpful!
    I like how the company does 2-way monitoring instead of calling me when the alarm goes off. I had a service issue and it was resolved within 2 days of my contacting customer service. Based on what other companies reps were pitching, I felt this was the best system available to protect my home and family.
    Read More
  2. User Score
    7
    July 31st, 2014 Orange Park, FL
    0 people found this review helpful!
    I have a lot of trouble with Safe Touch service department. All providers have top of the line equipment, but if you can’t get it serviced, it isn’t worth it.
    Read More
  3. User Score
    0
    July 31st, 2014 Jacksonville, FL
    0 people found this review helpful!
    This company customer service is the real problem. You will very likely find yourself ripping your hair out months into doing business with Safetouch.
    Read More
  4. User Score
    0
    July 23rd, 2014 Morris, AL
    2 people found this review helpful!
    Rip off. Been with them for 7yrs. Tried to cancel because they raised my bill by $20. They said I had signed a 5yr agreement. Well I did, but the agreement was for a lot less money than what I am currently paying! Read the reviews of this company before purchasing. They are shady at best. You will regret it.
    Read More
  5. User Score
    0
    July 22nd, 2014 Jacksonville, FL
    0 people found this review helpful!
    Worst Service I have ever encountered
    Read More
  6. User Score
    0
    July 10th, 2014 Orlando, FL
    0 people found this review helpful!
    The salesman told me I had a three year contract and I told him I was renting this house, he stated “No problem, it will be the same price for three years. Year one is $11.00 per month and year two and three is $ 24.95 per month” Wnen I called the company they stated it would be a $250.00 charge and $34.95 per month. This is very hard for someone on social security.
    Read More
  7. User Score
    2
    June 26th, 2014 FL
    2 people found this review helpful!
    Rip off. Lied about availability of techs and time to repair. Substandard hardware that required regular service and 7 to 10 days to get someone out. Finally switched to ADT and they are still trying to bill me claiming they never received any one of my dozen or so cancellation notices. Liars and crooks.
    Read More
  8. User Score
    0
    December 28th, 2013 Apollo Beach, FL
    3 people found this review helpful!
    Worse company ever. We were sold a 3 year contract which we prepaid in advance. In all honesty we should have hired an attorney as it is a 5 year contract but they refuse to give us a copy of the paperwork so it looks like we will need an attorney just to get the paperwork. We have receive no training on the system despite promises for over 3 years that they will come out and show us how to use the system. We are unable to change any passwords, or our phone number despite repeated calls to the rudest customer service team on the planet. Every call to Customer Service results in a different answer. We have lost all faith in this company to protect our property. If Customer Service cannot figure out what services we have on our account – how can we expect them to direct a first responder to our building in the case of an emergency??? Complete scam – once they have your money, they could care less for you as a customer.
    Read More

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Real Customer Reviews

The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.

All reviews are moderated by real people at BestHomeSecurityCompanys.com to make sure they provide an assessment of the company being reviews. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.

Our Score
6.1
User Score
2.3
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$30+

Install & Equipment Fee

$99

Contract Length

36 Months

Cancellation Policy

Unavailable

System Relocation Fee

Unavailable

Number of Reviews

168
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,444