Best Home Security Companys

130 Companies 7,694 Real Customer Reviews

large
Current

What Others Are
Researching Right Now:

#119
large

Scarsdale Security Systems Inc.

Similar to: Vivint

Our Score
3.0
User Score
0.0

Visit Site

Our Score
3.0
User Score
0.0
Rank this Company

Ratings Breakdown

Price

Cellular monthly price
-

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

10/10 = BEST
10/10

Contract Length

Total # of months
-

Cancellation Policy

Can you cancel contract?
-

Time in Business

Total # of years
13

-

Customer Support

Good, Bad, Limited
Limited

SDM Rank

Top 100 Company Rank
74

Number of Reviews

User reviews here on BHSC
1

This Review is maintained by Chase Sagum

Review Last Updated: January 14, 2017

Scarsdale was established 31-years ago and has grown to over 100 employees. Scarsdale has several UL listed central monitoring stations and provides security in a myriad of states.

Security System Overview

Scarsdale uses Honeywell home security equipment and allows the customer to choose either a cellular system or one that runs through their home telephone line.  All packages are customizable and can have amenities such as fire alarm, carbon monoxide, and video monitoring installed.  However, if you are just looking for a basic package the two main options are:

  • Cellular system – This is a wireless system that uses smart phone technology to monitor and control your settings.  The starting costs are $99 for installation and activation and either $26.95/month for 60 months or $35.95/month for 36 months.
  • Traditional hardwire system – The traditional system uses your home telephone line to connect directly to the Scarsdale central station.  The starting costs are $199 for installation and activation and either $26.95/month for 60 months or $35.95/month for 36 months.

Both the cellular and the traditional packages come with the following equipment:

 

  • 1 control panel
  • Battery pack
  • Siren
  • 1 key fob
  • 2 door/window sensors
  • 1 motion sensor
  • Sign & stickers
  • 24/hr monitoring

The Good

One of the best features that Scarsdale Security Systems offers is the option to adjust the length of the contract.  Many home security companies have one set contract length they require of all customers, which can make it tough to cancel if you move or want to change providers.  With the option to go with a 3 or 5 year contract it allows to the customer to be more flexible with their plan.  These benefits are also enhanced by the relatively cheap monthly rate.  Most companies’ starting rates are about $40 and require a 4-5 year contract.  Scarsdale gives you a rate that is $5-$15 dollars cheaper for the same basic package.  Another noteworthy aspect is that they own a private central monitoring station, which means that all accounts are monitored in-house.  This usually results in faster response times and better customer service.

The Bad

While the adjustable contract is a nice feature, it is hindered by the fact that they only offer a one-year parts and labor warranty.  This means that customers are left without coverage on their systems for at least two years, if not four.  During this period it is common that equipment will malfunction and batteries will die, therefore customers will need to either purchase extra insurance or pay for replacements out of pocket.  Also, it should be noted that this is a small company that mainly deals at a local level.  If a customer is to move outside of their service area there is a chance that Scarsdale with not have a partnership in the new area, which would mean either repaying the remaining balance or having to rely on the new homeowners taking over the existing contract.

The Bottom Line

For being a small local company that mainly services the Scarsdale, NY area this company offers a basic starting package that is comparable to many national security dealers.  If you live in the area and value the customer service that comes with a local emphasis than this would be a good company to purchase from.  However, if you live outside the area you should probably consider looking for a larger company that could meet your equipment service needs.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.1
$34.99-49.99
$99

#2

8.6
$43.49
$35

#3

7.0
$14.99
$229.96

#119
large

0.0
-
$99

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

Request Reconsideration

1 Scarsdale Security Systems Inc. Reviews

1. Select Your Rating:

1
0=WORST 10=BEST

2. Subject For This Review*(Select all that apply)

3. Review Validation*

or

    Sort By:

  1. User Score
    0
    October 9th, 2014 Shirley, NY
    4 people found this review helpful!
    This company is the WORST! We recently moved into a new home that (unfortunately) has Scarsdale’s system. First, they tried to charge me $95 for a ‘system check’. When I told them the system worked just fine, the salesman admitted it was the fee to cover the technician. Second, the account executive that I dealt with was the pits. As soon as I sent in the signed contract he (Mike Martin) vanished. After numerous calls and emails that went unanswered, I called and asked to speak to his boss. Not surprisingly, the boss was surprised to hear what I had to say and claimed ‘Mike is always very attentive’ and gets back to people soon. Crap! I had to hound this guy to even get back to me, and when he did I found out that our paperwork was basically sitting on someone’s desk. Third, when I finally did get a call to set up the appointment, I was told that I would have to take vacation time to meet the tech because they only work 8-4, and not on weekends.

    Long story short, I am so GLAD to not be doing business with these clowns. Poor customer service, lousy salesman, inconvenient service hours, and a general apathetic feeling led me to not do business with Scarsdale Security.

    Read More

Recent News:

Want Us To Review a Company?

If there is a home security company that you don't see on our site, and would like us to review, please contact us.

REAL REVIEWS (YES THEY’RE REAL)

With so many home security companies out there, and a lack of sites willing to bring you the HONEST breakdowns of each company, what source can you turn to for the real information you can trust?

We are dedicated to bringing the truth out, and rank home security companies as they should be. Through our investigation, and experience with each company, we rank each company, and bring you our honest, unbiased opinion. We also include authentic user reviews by past customers of each company that are moderated and verified.

Like many sites, we are compensated through affiliate relationships with each company we review, however all of our rankings are based on our 9-Point Ranking Criteria.

All reviews are subject to moderation and approval. Any reviews that may resemble false information, or competitors of another company will need to be verified by our staff before being approved and published. We reserve the right to approve or deny any reviews left on this site.
Our Score
3.0
User Score
0.0
Rank this Company

Ratings Breakdown

Price

Cellular monthly price
-

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

10/10 = BEST
10/10

Contract Length

Total # of months
-

Cancellation Policy

Can you cancel contract?
-

Time in Business

Total # of years
13

-

Customer Support

Good, Bad, Limited
Limited

SDM Rank

Top 100 Company Rank
74

Number of Reviews

User reviews here on BHSC
1
Our Score
8.0
User Score
8.1
Rank this Company

Ratings Breakdown

Price

Monthly Price
$34.99-49.99

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

10/10 = BEST
10/10

Contract Length

Total # of months
12-36

Cancellation Policy

Can you cancel contract?
Fees May Apply

Time in Business

Total # of years
2007

A+

Customer Support

Good, Bad, Limited
Good

Index

Quality Index (Below 413 is good)
202

Number of Reviews

User reviews here on BHSC
307