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#63
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Scout Alarm

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Our Score
6.1
User Score
--

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Our Score
6.1
User Score
--
Rank this Company

Ratings Breakdown

Price

Monthly Monitoring
$9.99-$19.99

Up-Front Costs

Activation, Install & Equipment
$129.00+

Technology & Equip.

10/10 = BEST
5/5

Contract Length

Total # of months
No Contract

Cancellation Policy

Can you cancel contract?
Anytime

Time in Business

Total # of years
2 Years

NR

Negative Rep

10/10= Bad Reputation

Number of Reviews

User reviews here on BHSC
0

This Review is maintained by Isaac Ericksen

Review Last Updated: September 8, 2016

Scout Alarm was established by a group of engineers, designers and business professionals in Chicago, IL. The idea behind Scout’s unique approach to home security originated when one of the company’s founders started looking for a home security provider but found that the business models and home security industry as a whole were “behind the times.” So in February of 2013, Scout launched a crowdfunding campaign as part of their company launch to pre-sell their equipment. Within the first month, Scout more than exceeded its goal with a half a million dollars of their systems already sold.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.6
$19.99 - $42.99
$0

#2

8.4
$34.99
$99.95

#3

4.2
$34.99
$0

#63
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$9.99-$19.99
$129.00+

Creating a home security system that curates the home security experience in a “smart, simple and affordable” way is the goal Scout is seeking out to accomplish. Scout provides a way for each of their customers to build their own system and protect the most vulnerable sections of their home with the most up-to-date equipment and smart technology. With Scout, customer get to choose the following:

  • Equipment you want
  • Color and finish of components
  • Actions Scout initiates in different situations
  • Level of support/monitoring

Since Scout allows their customers to build their own systems, they will also be required to purchase all of the equipment outright. While this may initially be more expensive than other home security providers, customers will only be responsible for a low monthly monitoring payment and are no tied down by contracts or hidden fees.

Scout customers have the option to choose from a variety of security equipment, including:

  • Scout Hub ($129.00) – connects all sensors to the core of the system. The hub is what maintains a constant, wireless communication between you and Scout.
  • Access Sensors ($29.00) – monitor any access point that opens and closes like windows, doors, and cabinets.
  • Door Panels ($69.00) – with the key fob, users can arm and disarm the Scout system to monitor when doors open and close.
  • Motion Sensors ($49.00) – detect any movement within a 25 foot range
  • Accessories – these include yard signs ($10.00), key fobs ($4.99), and an RFID sticker ($2.49).

When building a Scout system, customers will then decide how many sensors, monitors, or panels they want depending on what their home needs in order to be completely secure.

The Good

At any point, Scout Alarm customers can check in and monitor their home’s activities from anywhere. In addition to having the ability to constantly be connected to the system, Scout provides consistent professional monitoring. Monitoring packages do not require a contract and are designed to suit the needs of each individual home. Plan details are as follows:

Always On:

Monitored through 3G wireless connections and battery power, Scout will always be connected and running even if your power isn’t.

  • $9.99/month
  • Standard features:
    • Email notifications
    • Push notifications for iOS
    • Scout mobile app
  • Always on features:
    • 3G cellular and battery backup
    • SMS alerts
    • No annual contract

Always On+:

The Always On+ package is the most secure Scout plan because it includes professional monitoring on top of personal monitoring.

  • $19.99
  • Standard features:
    • Email notifications
    • Push notifications for iOS and Android devices
    • Scout mobile app
  • Always On+ features:
    • 3G cellular and battery backup
    • SMS alerts
    • No annual contract
    • 24/7 professional monitoring service

Customers also have the yearly monitoring option that automatically saves 10 percent if paid in full. The Always On Yearly package is $107/year and the Always On+ Yearly is $215/year. In addition there are also cellular-only options that range from $15-$25/month. It is not required to have a monitoring plan if the customer just wants to monitor their own system.

The greatest benefit to using Scout Alarm’s services is that it is completely customizable. From the monitoring plans to the equipment, customers get to decide it all without worrying about making a long-term commitment.

The Bad

While Scout is providing a new solution to the home security issue, there are some disadvantages to using their system. For those concerned about equipment costs and installation options should investigate a little further before purchasing Scout’s system.

  • High up-front costs: customers pay for the equipment on their own, so the initial costs are more expensive than companies who loan the equipment to their customers.
  • No professional instal available: Scout Alarm is a DIY installation option only. While the system does not require tools or difficult installation, there is no professional installation option.

Scout Alarm is brand new to the industry in comparison to some of the biggest providers in the country. While number of years in operation does not necessarily indicate the quality of a service or a product, it is important to note that they may not have the same level of experience as other providers. Since Scout is a relatively new company, they do not have a rating with the BBB yet.

The Bottom Line

Although Scout is a new player in the home security industry, there is no ignoring what their business model has brought to the table. Scout services include:

  • DIY Setup – installation does not require putting in any holes or purchasing tools. The entire system can be set up in just a few minutes.
  • Mobile Access – the entire system can be controlled and monitored from any mobile device. Customers will receive instant updates.
  • Customized system – customers only buy what they need and avoid buying equipment they don’t need. Even your actions and alerts can be customized.
  • Network of devices – to ensure complete protection, all sensors and monitors are abled to communicate through a central network.
  • No contracts – start and stop monitoring at any time
  • Easy to move – if you ever move, take down the equipment and set it up in your new home

Scout’s new approach to security provides a fresh and up-to-date option for those looking to install a security system that fits their home and lifestyle.

For more information on Attorney Credit Services, visit their website.

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Our Score
6.1
User Score
--
Rank this Company

Ratings Breakdown

Price

Monthly Monitoring
$9.99-$19.99

Up-Front Costs

Activation, Install & Equipment
$129.00+

Technology & Equip.

10/10 = BEST
5/5

Contract Length

Total # of months
No Contract

Cancellation Policy

Can you cancel contract?
Anytime

Time in Business

Total # of years
2 Years

NR

Negative Rep

10/10= Bad Reputation

Number of Reviews

User reviews here on BHSC
0
Our Score
9.4
User Score
8.6
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99 - $42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

10/10 = BEST
10/10

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay balance

Monitoring

Response Time
Fast

Time in Business

Total # of years
22 Years

A

Customer Support

Good, Bad, Limited
Good

SDM Rank

Top 100 Company Rank
15

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
1,246