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#100
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Security Force Inc.

Similar to: Vivint

Our Score
2.1
User Score
6.7

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Our Score
2.1
User Score
6.7
Rank this Company

Ratings Breakdown

Price

Monthly monitoring w/mobility
Undisclosed

Up-Front Costs

Activation, Install & Equipment
Free

Technology & Equip.

5/5 = BEST
1/5

Contract Length

Total # of months
Undisclosed

Cancellation Policy

Can you cancel contract?
Fees may apply

Moving Policy

Can you move with system?
Free

Number of Reviews

User reviews here on BHSC
6

This Review is maintained by Chase Sagum

Review Last Updated: January 12, 2017

Security Force, Inc. is a well-known company based out of Raleigh, North Carolina. This business offers services which cover a wide range of homeowner concerns such as burglary, fire, or carbon monoxide poisoning. Security Force, Inc. has been in business for more than 10 years. This company is locally owned and offers service to North Carolina residents.

Security System Overview

Security Force, Inc. uses the Simon XT Wireless Security System to protect your home against potential threats. This system includes:

  • GE Simon XT Keypad
  • 72-hr Backup Battery
  • Wireless sensors for entry doors
  • Wireless window alarms
  • Indoor siren to scare intruders
  • Emergency panic button
  • Pet-friendly device settings
  • Lifetime warranty

Most people choose to have their security system connected to mobile devices such as smartphones and tablets. If you choose to have mobile service, you must pay up-front to have the cellular component installed. You then pay monthly for the length of your contract. This allows you to monitor your home from virtually anywhere in the world using any iPhone, iPad, or Android device.

The Good

There are many advantages to signing up with Security Force, Inc. For instance, you will receive an insurance certificate from your technician upon system installation. This certificate can be given to your homeowner’s insurance company to redeem discounts. Customers usually receive discounts ranging from 10-20% of the price of your insurance policy, but this varies depending on the insurance company.

Other benefits of Security Force, Inc:

  • Lifetime warranty on all equipment purchases
  • Purportedly long contracts
  • Exceptional customer support

The Bad

This company is more expensive than many of its competitors, although sign-up and installation are free. You pay for the equipment with a lifetime warranty that guarantees the product will be maintained, serviced or replaced if any malfunction should occur.

The Bottom Line

Security Force, Inc. is a reputable company with excellent customer service. This company has been operating for over a decade and is experienced at providing customers with high-quality security using the latest technology from GE. Keep in mind you will have to pay more if you wish to have mobile service with your system. Although this company may have higher rates than some of its competitors, the perks such as insurance discounts and a lifetime equipment guarantee make it worth the extra cost. If you are looking for home monitoring that is easy to operate while being protected by a responsive central station, Security Force, Inc. is a good choice.

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Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.4
$19.99-$42.99
$0

#2

8.0
$34.99
$99

#3

6.3
$34.95-49.95
$99

#100
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6.7
Undisclosed
Free

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6 Security Force Inc. Reviews

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  1. User Score
    10
    May 9th, 2017 Durham, NC
    0 people found this review helpful!
    I am very happy with Security Force!!! I could not ask for a better security company. They are very nice and easy to deal with. Whenever I have a problem they are always there to help!! I highly recommend them to anyone looking for a security company.
    Read More
  2. User Score
    1
    April 11th, 2017 Frankfort, KY
    3 people found this review helpful!
    Very pushy sales people. My husband had originally wanted to set up with them, and after some discussion we had decided to go a different way. We had tried to call and cancel, but they sent an installer anyway while we weren’t available.

    Later today they’ve kept calling (at least three times in the past two hours – all times when I wasn’t able to take a call), and even then wouldn’t leave a message with a way of contacting them back. I finally was able to talk to the representative, who was incredibly rude to me when I said that I wanted us off their list and that we had to reconsider due to other home projects that are taking precedence. The sales rep then when on to say that the other project wouldn’t be of help to us when our house burns down! Which of course makes me very worried about the status of my house. My comment was that regardless of that, we can’t do this right now and take us off your calling list. She then said that I was being rude and hung straight up. I’m embarrassed that I had to take the call while I had visitors who overheard the conversation and even they were shocked by the sales person’s comments.

    If this is the kind of customer service that happens before a system is even installed, I’d hate to have to deal with them later. I’m very upset with the quality of their representatives.

    Read More
  3. User Score
    1
    October 5th, 2016 Fayetteville, NC
    5 people found this review helpful!
    To SFI Management,

    I was told before signing up for this contract that moving to a new place in NC SFI will install it for free. No charges will be made to me. The customer service rep today is telling me I have to pay 190$ to have it install in my new home. Plus I have to uninstall the equipment myself at my old place. To add to that, SFI keep trying to lock me into a 60 month contract instead of moving my current contract (32months) to the new house. Beware~~

    I challenge management to help me on this matter. I notice you only respond to 5 star ratings and none of the unsatisfied customers. Make that change today. Give me a good contact number to reach you.

    Read More
  4. User Score
    9
    October 4th, 2016 Culpeper, VA
    1 people found this review helpful!
    I have recently had a system installed. The installer was very courteous and informative. I was lucky to get a promotional deal so I just have the monthly service fee. I am very happy with the company!!
    Read More
  5. User Score
    10
    November 19th, 2015 Indian Trail, NC
    3 people found this review helpful!
    I have been with Security Force Inc. for many years and I find them far superior to larger companies.
    Their warranty , ease of use and service make them the best company I know of.

    I have had some other alarm systems and this company I would highly recommend to anyone needing a security service.
    lts

    Read More
  6. User Score
    9
    September 6th, 2015 Manning, SC
    5 people found this review helpful!
    My family had a wonderful experience with this company. My parents love the easy to use system and their customer service was outstanding! They are very patient and will answer many questions until the customer feels comfortable with their system. This company is not a scam and they have easy to use systems for the elderly with outstanding customer service!
    Read More

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Our Score
2.1
User Score
6.7
Rank this Company

Ratings Breakdown

Price

Monthly monitoring w/mobility
Undisclosed

Up-Front Costs

Activation, Install & Equipment
Free

Technology & Equip.

5/5 = BEST
1/5

Contract Length

Total # of months
Undisclosed

Cancellation Policy

Can you cancel contract?
Fees may apply

Moving Policy

Can you move with system?
Free

Number of Reviews

User reviews here on BHSC
6
Our Score
9.0
User Score
8.4
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
1,905