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#87
SecurityForce-Logo

Security Force Inc.

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Our Score
3.2
User Score
5.4
Our Score
3.2
User Score
5.4
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

Undisclosed

Install & Equipment Fee

Free

Contract Length

Undisclosed

Cancellation Policy

Fees may apply

System Relocation Fee

Free

Number of Reviews

27

This Review is maintained by Chase Sagum

Review Last Updated: June 19, 2019

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.8
$19.99-42.99
$0

#2

7.0
$34.99-49.99
$99

#3

4.7
$29.99-45.99
$99

#87
SecurityForce-Logo

5.4
Undisclosed
Free

Security System Overview

Security Force, Inc. uses the Simon XT Wireless Security System to protect your home against potential threats. This system includes:

  • GE Simon XT Keypad
  • 72-hr Backup Battery
  • Wireless sensors for entry doors
  • Wireless window alarms
  • Indoor siren to scare intruders
  • Emergency panic button
  • Pet-friendly device settings
  • Lifetime warranty

Most people choose to have their security system connected to mobile devices such as smartphones and tablets. If you choose to have mobile service, you must pay up-front to have the cellular component installed. You then pay monthly for the length of your contract. This allows you to monitor your home from virtually anywhere in the world using an iPhone, iPad, or Android device.

The Good

There are many advantages to signing up with Security Force, Inc. For instance, you will receive an insurance certificate from your technician upon system installation. This certificate can be given to your homeowner’s insurance company to redeem discounts. Customers usually receive discounts ranging from 10-20% of the price of your insurance policy, but this varies depending on the insurance company.

Other benefits of Security Force, Inc:

  • Lifetime warranty on all equipment purchases
  • Purportedly long contracts
  • Exceptional customer support

The Bad

This company is more expensive than many of its competitors, although sign-up and installation are free. You pay for the equipment with a lifetime warranty that guarantees the product will be maintained, serviced or replaced if any malfunction should occur.

The Bottom Line

Security Force, Inc. is a reputable company with excellent customer service. This company has been operating for over a decade and is experienced at providing customers with high-quality security using the latest technology from GE. Keep in mind you will have to pay more if you wish to have mobile service with your system. Although this company may have higher rates than some of its competitors, the perks such as insurance discounts and a lifetime equipment guarantee make it worth the extra cost. If you are looking for home monitoring that is easy to operate while being protected by a responsive central station, Security Force, Inc. is a good choice.

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27 Security Force Inc. Reviews

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  1. User Score
    0
    June 10th, 2019 Raleigh, NC
    0 people found this review helpful!
    Can never get them to return a telephone call. If I have problems and don’t wish to renew no one ever call back. Worse security company ever.
    Read More
  2. User Score
    0
    May 29th, 2019
    0 people found this review helpful!
    We` could not be more disappointed with this company. My Mother has been using this company for her alarm system. Unfortunately she was diagnosed with Dementia at a young age and her life has changed drastically. We had no other option than to move her due to her health to a place where she would be safe and taken care of. We had to list her house and finally sold it. When we contacted the alarm company about her condition and canceling her service, they had little regard for her condition and subsequently charged us over $700 to cancel. Initially the man that we spoke to told us if we were able to get a doctors note as well as a note from the current place she was living, they would be able to review and help us. After we sent the letters, we waited 10 days for a response and did not receive one. Now, a few weeks later and several emails that have been unreturned we again called to get passed off to a few different people. In the end, they told us that they were unable to do anything and we would not get the ridiculous $750 cancellation fee waived. This is both sad and frustrating that a company like this would take advantage of someone’s health issues that there is no cure for. Further more, she entered into that contract after being initially diagnosed with Dementia which could be considered taking advantage of someone. Her condition has progressed so far that she did not even know she had this service. It is making a terrible situation that much worse. I would NEVER trust this company with my family’s safety, they are shady and are clearly prepared to make money off of other people’s incurable illnesses. We did not experience one other problem in getting out of any other contracts due to her condition and I’m completely disgusted at their disregard.
    Read More
  3. User Score
    0
    January 16th, 2019 Mobile, AL
    1 people found this review helpful!
    SFI must have a small customer base and I can guess why. We had a young employee gulled into signing a three year contract by the SFI rep. The business was closed a year later. Guardian Protection and SFI will pass the buck back and forth but insist they will continue to bill you for services that should be cancelled.
    Who benefits?
    Seemingly they have few customers if they have to act this badly to keep one. Their Customer Service is more like Hostage Negotiation.
    Read More
  4. User Score
    10
    November 14th, 2018
    1 people found this review helpful!
    I’m so please to have this service. They addressed my every concern. I can now hear the alarm in front of my home as well as the back. The Tech Jeff is awesome. He was very accommodating as I asked questions, demonstrating the product/service. I’m so happy!
    Read More
  5. User Score
    0
    October 18th, 2018
    2 people found this review helpful!
    My husband entered a drawing from a mower and got a call for a security system. Seemed like a good deal… I’ll get to that part later.
    So first round…they said they would be here at 4 on a Saturday…come 6 pm they call to say we can be there at 8…ugh NO. So, we reschedule for today, Oct. 18th at 4 pm…he showed at 520p and began installing. Showed us all the bells and whistles and why his company was better.
    As we give him,Travis, all of our information and said here’s the deal..$49.99 month and for 60 months…that’s right 5yrs…and after 3 days of having their equipment here, we are tied in…and if we cancel $750 fee.
    1: why was this information not covered BEFORE the installation began
    2: 5 years is a long time – other companies offer less time on a contract
    3: his manager, Michael, tried to convince me it was like signing any other contract….only thing…other companies are upfront…they we’re not.

    Felt bad for the kid cause he took all that time to get it in and only minutes to install…at 10pm!! He went from friendly installer to *screw you* call the BBB if you think we did something illegal (which they did not, just shady). And you want me to trust you?! Get bent!

    Do not use this company…buyer beware. !!!!!!!!

    Read More
  6. User Score
    1
    October 2nd, 2018
    4 people found this review helpful!
    Was called by a sales marketing person Crystal was the name she give. She stated that I could receive a security system for a monthly charge of $ 39.99 per month when I ask about a terminate fee if I didn’t like the system & She stated that would be no termination fee if I canceled early. When the SFI tech / installer arrived as per schedule I asked about the statement of the terminating the service he knew nothing about it? He called his office & than informed me that they would install it on a 6 month termination bases. Installation completed & working. Than the false items start to appear like a $ 745.00 early fee , than I was to select a plan ? never was informed of this before equipment was in place ? Wanted a auto bank payment plan again was not upfront about this ? Too many false statement here for a Security Service my opinion & you want me to trust you ?
    Read More
  7. User Score
    3
    August 12th, 2018
    2 people found this review helpful!
    Motion detectors seem to be designed to prevent, or at least discourage, the homeowner from replacing batteries in them.Everything else so far has been satisfactory
    Read More
  8. User Score
    10
    March 8th, 2018 Parkersburg, WV
    1 people found this review helpful!
    This is an update to my presvious review. Luke from SFI followed up with a phone call to us to make sure that we are happy with the system and the installation. We are very happy with the system and the customer service we have received from Security Force Inc. as well as Guardian.

    My son signed up for a drawing and won a security system with Security Force Inc. He rents his house and was ineligible to win, so they allowed him to transfer to us. When they called to schedule an appointment for the installer to come, Luke was very informative and helpful. They had a tech working in our area the next day, so we agreed to let him come. The tech’s name was Evan, and he did a great job answering our questions, doing the install and teaching us how to use the system. I compared pricing with similar systems from other companies that three of our neighbors have, and SFI’s monthly monitoring price was lower. Pricing was the same as quoted to us on the phone when Evan cane to do install. We also like the fact that all of their products, including the sensor batteries are lifetime guaranteed. Since the system was just installed today, time will tell but so far we are very impressed with system operation, pricing and professionalism of sales and installation staff.

    Read More
  9. User Score
    10
    February 27th, 2018 Parkersburg, WV
    1 people found this review helpful!
    My son signed up for a drawing and won a security system with Security Force Inc. He rents his house and was ineligible to win, so they allowed him to transfer to us. When they called to schedule an appointment for the installer to come, Dustin was very informative and helpful. They had a tech working in our area the next day, so we agreed to let him come. The tech’s name was Evan, and he did a great job answering our questions, doing the install and teaching us how to use the system. I compared pricing with similar systems from other companies that three of our neighbors have, and SFI’s monthly monitoring price was lower. Pricing was the same as quoted to us on the phone when Evan cane to do install. We also like the fact that all of their products, including the sensor batteries are lifetime guaranteed. Since the system was just installed today, time will tell but so far we are very impressed with system operation, pricing and professionalism of sales and installation staff.
    Read More
  10. User Score
    10
    February 24th, 2018 Raleigh, NC
    2 people found this review helpful!
    I had a security system installed recently by Security Force Inc (SFI) and their customer service, professional installation, state of the art user friendly equipment and prices from what I have seen are very hard to beat. I am very impressed with all that and the follow-up that they did to make sure that they had taken care of all my concerns just added to a positive experience. So if you are thinking about a security system, give them a call. They are locally owned and you won’t be disappointed.etc
    Read More
  11. User Score
    10
    February 19th, 2018
    0 people found this review helpful!
    Great system to have! Very professional people!
    Read More
  12. User Score
    1
    February 6th, 2018
    3 people found this review helpful!
    I had to discontinue my home phone services. I had been a SFI customerI for or over 4-years. In order to maintain services without a home phone line required added cost or another extended contract. I contacted customer loyalty which told me I had to pay the full price of the remaining contract ($2100). I sent them a certified letter notifying them that that was NOT reasonable. They never responded to my notice. I gave them sixty days before stopping automatic payment. After the payments stopped Guardian contacted me looking for payments. I informed them of my situation and they told me they would continue to call me monthly and bill me for 4-months and then turn it over to the bill collectors. The bill collectors contacted me for $900. Two points, they sold the bill for less than $900 but for me $2100. SFI nor Guardian would negotiate with me. Through all, SFI never contacted or responded to me and it was them that I contracted with. .
    Read More
  13. User Score
    0
    September 4th, 2017 Kinston, NC
    2 people found this review helpful!
    I was getting billed without knowing and we tried to cancel our account but they wouldnt cancel it and we called SFI and thet said to call Guardian This is Bull Right!!!! ): |:
    Read More
  14. User Score
    0
    August 22nd, 2017
    4 people found this review helpful!
    GOT A CALL STATING $37.99 A MONTH AND WE WOULD GET FREE INTALLATION, ONE CAMERA, HELP ALERT, PET SETTING AND IF WE WANTED OTHER CAMERAS IT WOULD BE $8-10 EXTRA PER CAMERA BUT WHEN SHE SPOKE TO MY HUSBAND IT WAS $5-8. SHE ALSO SAID MY HUSBAND HAD ASKED HER TO CALL ME TO MAKE SURE I WAS ON BOARD WITH THIS BUT IN FACT HE NEVER ASKED HER TO CALL ME AND DO NOT UNDERSTAND HOW SHE GOT MY NUMBER. WHEN TECH ARRIVED( EVAN A VERY NICE YOUNG MAN) THE CHARGES AND EQUIPMENT WAS NO WHERE NEAR THE CHARGES SHE HAD QUOTED. AND FOR THAT I CHOSE NOT TO GO ANY FARTHER. LIE TO ME ONCE AND THAT IT IT. HOW MANY OTHERS DID THEY LURE IN WITH THIS KIND OF SALES PITCH?
    Read More
  15. User Score
    10
    August 15th, 2017 Sterling Heights, MI
    2 people found this review helpful!
    My Uncle lives in the Raleigh NC area. He asked me to research an alarm system for him. When I called Security Force, I knew this was the right company to choose. The entire staff was so helpful and guided me thru the whole process. We were able to get a medical alert system for free for him as part of a special promotion. My Uncle loves the system and could not be happier. Thank you again to the staff at Security Force!
    Read More
  16. User Score
    10
    August 9th, 2017
    2 people found this review helpful!
    They have a wonderful product and we’re several dollars per month cheaper than the DIY companies. Why would I pay the same price to install and service an alarm system when they will do it for the same price?
    Read More
  17. User Score
    10
    July 18th, 2017
    1 people found this review helpful!
    Shawn is conscientious, knowledgeable, and makes things very easy for a customer to understand. Being patient is very important to me and that makes all the difference in the world.
    Read More
  18. User Score
    10
    July 15th, 2017
    1 people found this review helpful!
    Great service and products! Tech Nick is wonderful, he took his time to explain everything to me and made sure I was comfortable with the system before leaving. I have such a peace of mind knowing they stand behind their product and are just a phone call away if I have any questions. Best decision I’ve ever made!
    Read More
  19. User Score
    10
    July 12th, 2017 Wareham, MA
    3 people found this review helpful!
    professional techs they do their best to get the job completed as quickly as they can and they go over all of equipment and explain system to make it easier for their customers to understand
    Read More
  20. User Score
    10
    June 30th, 2017 Columbia, SC
    1 people found this review helpful!
    Wonderful company. Great service and fast response. I highly recommend. The service tech Mike D is the best.takes time to explain and makes sure the customer is completely satisfied and understands everything.
    Read More

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Our Score
3.2
User Score
5.4
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

Undisclosed

Install & Equipment Fee

Free

Contract Length

Undisclosed

Cancellation Policy

Fees may apply

System Relocation Fee

Free

Number of Reviews

27
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,370