Although they are a young company, Security One has quickly grown into one of the largest home security companies in the nation. Security One has locations in nearly every major city in the United States, making it one of the few truly nationwide home security companies in the industry. It also offers a unique Security Takeover package that adapts to most existing security systems with the promise that Security One can provide you a better rate than its competitor, or it will upgrade your system for you. However, Security One ranks poorly in online transparency, making several claims and guarantees without really providing information backing them up. Customers are encouraged to investigate industry leaders with better online transparency before making a final decision.
- No Upfront Costs
- Lifetime Warranty on Parts and Labor
- Locked-In Monthly Rates
- Security Takeover Package
While many companies charge hundreds of dollars for activation or installation of the system, or for the price of the equipment, customers pay zero upfront costs with Security One. Security One offers four competitive home security packages that offer a number of security and automation devices. Each package comes with a number of standard features, including wireless monitoring, a lifetime warranty on parts and labor, and locked-in monthly rates. The warranty applies for as long as you are a paying Security One customer. Security One also guarantees that its customers’ rates will never increase over time. While many home security companies promise low initial rates, they also reserve the right to increase these rates after an initial period. Security One promises to lock-in its rates for the entire life of the contract.
Security One’s Security Takeover package is unique in the home security industry because not only is this package compatible with systems from top home security providers, but Security One also claims it can provide comparable monitoring services at a better rate – or the company will upgrade your system for you. Many home security companies’ equipment is exclusively compatible with their own monitoring, so a company that claims cross-compatibility may be the way to go if you are not satisfied with your current monitoring.
- Poor Online Transparency
- Poor Customer Service
Although Security One has made several unique and promising claims on its website, the company offers next to no information upfront about what any of these claims actually mean for customers. For example, while the company claims a lifetime warranty on equipment and labor, it makes no mention of how much this warranty will cost, whether service technicians will charge for repair visits, exclusions under which equipment is not covered, and more. The same is true for pricing information. Customers are required to request a quote before they can receive pricing information. As for the security package, Security One does not specify whether it will upgrade your package for free should the company be unable to provide you with a better monthly monitoring rate.
While Security One has many attractive aspects for new customers, one worrisome issue is the number of online complaints they have had in regards to problems with their products, services, and deceptive sale tactics. Specifically, customers have complained about poor response time following a false alarm, and difficulty in canceling the service.
INSTALLATION: The security system will be installed by buyer or installer selected by buyer. SECURITY ONE does not install the system but will provide telephone assistance to buyer to assist buyer with the installation. SECURITY ONE has no liability for the installation.
Why it’s important
Customers should note that Security One does not install the system nor are they liable for installation.
TERM OF AGREEMENT: RENEWAL INCREASE: The term of this agreement shall be for 36 months and shall thereafter renew month to month, unless either party gives written notice to the other by certified mail, return receipt requested, of their intention not to renew the contract at least 30 days prior to the expiration of any term. SECURITY ONE shall not be permitted, from time to time to increase the monitoring charge. The only permitted increase is when you upgrade a service or to another service.
Why it’s important
Security One customers who fulfill the 36-month term are placed on a month-to-month agreement providing more flexibility for upgrades or termination. In addition, Security One commits to fixed contract prices and will not increase rates, ever.
LIMITED WARRANTY: In this Limited Warranty the term “you or your” refers to the consumer who has purchased the Product. The terms “we” or “us” or “SECURITY ONE” refer to SECURITY ONE the manufacturer of the
THIS LIMITED WARRANTY applies to the Product, consisting of the alarm panel, remote devices, smoke detectors, cameras and any other equipment manufactured by SECURITY ONE intended to be used with and connected to the alarm system transmitter and purchased in the United States or Canada. This is the only express warranty for this product and is in lieu of any other warranty or condition. The Product is warranted to be free from defects in material and workmanship for the term of the agreement from the date of original purchase. During this period your exclusive remedy is repair or replacement of the Product or any component found to be defective, at our option and discretion. This warranty is valid only for the first and original purchaser, and is not valid for any subsequent purchaser.
This warranty does not cover batteries, or any problem that is caused by accident, vandalism, negligence or mistake, flood, water, lightning, fire, abuse, misuse, acts of god, and casualty or electrical surges. This warranty excludes all claims for special, incidental, and consequential damages caused by breach of express or implied warranty. All liability is limited to the amount of the purchase price paid by consumer for the Product. Every implied warranty, including any statutory warranty or condition of merchantability or fitness for a particular purpose, is disclaimed except to the extent prohibited by law, in which case such warranty or condition is limited to the duration of this written warranty. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation exclusion may not apply to you and some states afford you other rights which may vary state by state.
Why it’s important
The limited warranty covers the equipment but does not cover batteries. In addition, customer should be aware that equipment damaged by accident, vandalism, negligence or mistake, flood, water, lightning, fire, abuse, misuse, acts of god, and casualty or electrical surges are not covered.
TESTING OF SECURITY SYSTEM: The parties hereto agree that the security equipment, once installed, is in the exclusive possession and control of the Buyer, and it is Buyer’s sole responsibility to test the operation of the security equipment. SECURITY ONE does not service the system.
To receive service or replacement for the product under this warranty, please send the Product, postage paid, with the original receipt and a brief written description of the problem to SECURITY ONE. We will not provide reimbursement for repairs made by third parties, and any unauthorized, improper or incorrectly performed maintenance or repair by others voids this warranty.
Why it’s important
It is the responsibility of the Security One customer to test the product and make sure it works. Security One does not service the systems if they are broken, meaning customers will have to contract other technicians to fix issues.
Letter from Security One Alarm Systems President
Security One has over 30 years of market experience with thousands upon thousands of customers across the entire United States. Security One has been extremely successful due to its great rates, locked in rates and lifetime warranty it provides its customers.
Security One understands that customers do NOT like unpleasant surprises, like rate increases and outrageous charges for service calls. Security One locks in the rate and does not charge for service calls which customers absolutely love, especially for those that carefully budget and for those that are on a fixed income.
Security One is an A Rated company by the BBB and a recipient of the Angies List Super Service Award. This is a huge accomplishment that we take pride in. We love the fact customers love the company and we are always striving to be the better
We only install the best and most reputable wireless equipment in the alarm industry made by GE. Unlike most companies we are installing the New GE Color Touchscreen Keypad at NO additional charge. We invest in you because you invest in us. Thank you for trusting us to protect your home and most importantly your family.
Claudio Hand | Founder & CEO
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