Although they are a young company, Security One has quickly grown into one of the largest home security companies in the nation. Security One has locations in nearly every major city in the United States, making it one of the few truly nationwide home security companies in the industry. It also offers a unique Security Takeover package that adapts to most existing security systems with the promise that Security One can provide you a better rate than its competitor, or it will upgrade your system for you. However, Security One ranks poorly in online transparency, making several claims and guarantees without really providing information backing them up. Customers are encouraged to investigate industry leaders with better online transparency before making a final decision.
- No Upfront Costs
- Lifetime Warranty on Parts and Labor
- Locked-In Monthly Rates
- Security Takeover Package
While many companies charge hundreds of dollars for activation or installation of the system, or for the price of the equipment, customers pay zero upfront costs with Security One. Security One offers four competitive home security packages that offer a number of security and automation devices. Each package comes with a number of standard features, including wireless monitoring, a lifetime warranty on parts and labor, and locked-in monthly rates. The warranty applies for as long as you are a paying Security One customer. Security One also guarantees that its customers’ rates will never increase over time. While many home security companies promise low initial rates, they also reserve the right to increase these rates after an initial period. Security One promises to lock-in its rates for the entire life of the contract.
Security One’s Security Takeover package is unique in the home security industry because not only is this package compatible with systems from top home security providers, but Security One also claims it can provide comparable monitoring services at a better rate – or the company will upgrade your system for you. Many home security companies’ equipment is exclusively compatible with their own monitoring, so a company that claims cross-compatibility may be the way to go if you are not satisfied with your current monitoring.
- Poor Online Transparency
- Poor Customer Service
Although Security One has made several unique and promising claims on its website, the company offers next to no information upfront about what any of these claims actually mean for customers. For example, while the company claims a lifetime warranty on equipment and labor, it makes no mention of how much this warranty will cost, whether service technicians will charge for repair visits, exclusions under which equipment is not covered, and more. The same is true for pricing information. Customers are required to request a quote before they can receive pricing information. As for the security package, Security One does not specify whether it will upgrade your package for free should the company be unable to provide you with a better monthly monitoring rate.
While Security One has many attractive aspects for new customers, one worrisome issue is the number of online complaints they have had in regards to problems with their products, services, and deceptive sale tactics. Specifically, customers have complained about poor response time following a false alarm, and difficulty in canceling the service.
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