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#66
security one

Security One Alarm Systems

Similar to: LiveWatch Security

Our Score
4.7
User Score
4.2

Visit Site

Our Score
4.7
User Score
4.2
Rank this Company

Ratings Breakdown

Price

Cellular monthly price (Simply package)
Undisclosed

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

10/10 = BEST
6/10

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Fees Apply

Time in Business

Total # of years
9

A+

Customer Support

Good, Bad, Limited
Limited

Number of Reviews

User reviews here on BHSC
40

This Review is maintained by Chase Sagum

Review Last Updated: January 6, 2017

Although they are a young company, Security One has quickly grown into one of the largest home security companies in the nation. Security One has locations in nearly every major city in the United States, making it one of the few truly nationwide home security companies in the industry. It also offers a unique Security Takeover package that adapts to most existing security systems with the promise that Security One can provide you a better rate than its competitor, or it will upgrade your system for you. However, Security One ranks poorly in online transparency, making several claims and guarantees without really providing information backing them up. Customers are encouraged to investigate industry leaders with better online transparency before making a final decision.

The Good

  • No Upfront Costs
  • Lifetime Warranty on Parts and Labor
  • Locked-In Monthly Rates
  • Security Takeover Package

While many companies charge hundreds of dollars for activation or installation of the system, or for the price of the equipment, customers pay zero upfront costs with Security One. Security One offers four competitive home security packages that offer a number of security and automation devices. Each package comes with a number of standard features, including wireless monitoring, a lifetime warranty on parts and labor, and locked-in monthly rates. The warranty applies for as long as you are a paying Security One customer. Security One also guarantees that its customers’ rates will never increase over time. While many home security companies promise low initial rates, they also reserve the right to increase these rates after an initial period. Security One promises to lock-in its rates for the entire life of the contract.

Security One’s Security Takeover package is unique in the home security industry because not only is this package compatible with systems from top home security providers, but Security One also claims it can provide comparable monitoring services at a better rate – or the company will upgrade your system for you. Many home security companies’ equipment is exclusively compatible with their own monitoring, so a company that claims cross-compatibility may be the way to go if you are not satisfied with your current monitoring.

The Bad

  • Poor Online Transparency
  • Poor Customer Service

Although Security One has made several unique and promising claims on its website, the company offers next to no information upfront about what any of these claims actually mean for customers. For example, while the company claims a lifetime warranty on equipment and labor, it makes no mention of how much this warranty will cost, whether service technicians will charge for repair visits, exclusions under which equipment is not covered, and more. The same is true for pricing information. Customers are required to request a quote before they can receive pricing information. As for the security package, Security One does not specify whether it will upgrade your package for free should the company be unable to provide you with a better monthly monitoring rate.

While Security One has many attractive aspects for new customers, one worrisome issue is the number of online complaints they have had in regards to problems with their products, services, and deceptive sale tactics. Specifically, customers have complained about poor response time following a false alarm, and difficulty in canceling the service.

The Bottom Line

Security One is a nationally recognized home security dealer that has offices in 48 states and provides a high-quality product at competitive prices. If you are in the market for a security system and do not want to pay for all the equipment upfront then Security One is a good choice; however, customers need to be extra careful to get as much information as possible from Security One upfront. Security One may be a good company, but because so little information is directly available on the website, customers may consider trusting their home security needs elsewhere.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.1
$34.99-49.99
$99

#2

8.6
$43.49
$35

#3

7.0
$14.99
$229.96

#66
security one

4.2
Undisclosed
$0

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40 Security One Alarm Systems Reviews

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  1. User Score
    0
    January 10th, 2017 Pomona, CA
    0 people found this review helpful!
    Beware of this company. Horrible alarm. Horrible customer service. They will overcharge you lie to you and not show up for service while you have to pay due to being in contract
    Read More
  2. User Score
    0
    January 7th, 2017 Kerman, CA
    0 people found this review helpful!
    Customer service is bad they all have bad attitude and their technicians never show up or bother to call. Bad thing is they have long contract and charge a large amount to cancel. Not sure why they have an A+ rating they suck. Do not get stuck with these guys
    Read More
  3. User Score
    1
    November 7th, 2016 Seattle, WA
    0 people found this review helpful!
    I have requested simple tech support 4 times in the last 3 weeks and have not gotten a single call back. Terrible service.
    Read More
  4. User Score
    0
    October 12th, 2016
    0 people found this review helpful!
    Absolutely the worst customer service in the world. When this contract year is up, all of security one alarm equipment the next day will be in the trash. Don’t do it – save your selves! Go with any one other than Security One . Oh yes and remember when you do cancel there service. It has to be at least 60 days in advance or your stuck with another year of bad service
    Read More
  5. User Score
    0
    October 11th, 2016
    1 people found this review helpful!
    Took 3 months to get back to me about a dvr they were supposed to replace. I had to call many times and leave numerous emails and messages. I told them to just order a dvr. They said they would deliver it because they had to change stickers on our doors, Showed up said nothing about any chargers. Took them 3 hours to hook up a dvr because they did not know how to change the screen resolution. I FIGURED IT OUT FOR THEM! Then when it was all said and done the sent a bill for over $600. Charging a service call twice! After I was told no need to pick up the dvr we have to come out there any way. Had they told me it was $600 i would of driven out there paid the $350 for the dvr and hooked it up myself. Its one vga cord and 8 bnc breakaway cables. Its not that hard. Simple plug and play. ON TOP OF ALL THAT THEY PUT A PASSWORD ON THE DVR SO I CANT REVIEW THE TAPES> BEEN 3 WEEKS STILL WAITING FOR THE PASSWORD AND WE KNOW HAVE DAMAGE TO OUR PROPERTY WE CANT REVIEW BECAUSE OF THIS COMPANY> STAY AWAY FROM THEM!
    this all started over stickers because they bought out homeatix
    Read More
  6. User Score
    0
    October 7th, 2016
    2 people found this review helpful!
    I was searched for protection of my property and I’m just have my property for vacation place. I was thought Security One might be ok, as I talk over the phone, the Manager Chad seems nice , friendly and promises all things that would be taking care good. Once you sign up, your credit card was charged and you are in the TRAP OF HELL. Security One send the tech came over my property and installed. I was not there at the time, There was only Security One Technician inside my property to install. I was not there and I don’t know anything that was there installed or it didn’t happened. After that Installed completed and the papers works, invoice, information never send to my email or my mailing address. I have to call and asked and it was taken two months later to receive the Agreement, term, and what types of the installing information in my mail. After two weeks installed alarm in my property, Sunday morning, I got a called from Security One, Said there was Alarm signal, It was taken two hour later the Technician came over and call to let me know that my main door & Screen Door was unlocked. I asked the Technician, was there everything ok inside my property. He said, Yes everything just fine. “I’ll locked the two door ok ” said the tech. I said ok, thank you so much. The Utility Bill was $259.00 and my property was empty. I make the called to Security One to sent the tech out to my property just for sure nobody live inside. The tech came there and reported that the EQUIPMENT all got stolen. The tech, said he will had the manager called me with in a day. I have been waiting for 4 days later and I did make the called, the Customer Service transfer me around after 15 minutes, and the line disconnected. I keep calling back every two day, three days until now, and the final answer from Robber Manager said that There was no equipment inside my property. He said that he would discussed with other’s manager and will called me back in two hour. I have been waited again, after two days later, I called back to Security One and asked about my property. There was a lady respond and said if I want to install the EQUIPMENT in my property and that is cost $1,500 fee.
    Most the time CUSTOMER SERVICE was responded with lack of knowing what was going on. Ignorance, shouted, RUDE, and disconnected .
    I want to know what could I do next.
    Read More
  7. User Score
    0
    September 19th, 2016 Houston, TX
    2 people found this review helpful!
    This is a warning for anyone considering Security One monitoring services. I signed up in December 2014, and everything seemed to be going ok until I had some equipment malfunctions one year into my three-year contract. It took six weeks to get someone out to replace a battery, which was causing a warning to go off every twelve hours (and which required keypad input each time). This warning started happening at 2pm and 2am every night, so I had to disable the alarm myself from the control panel (no help at all from Security One support, whom said only a technician could help, but couldn’t seem to get one out). Then it took five months to replace a faulty door sensor, which caused a false alarm three days in a row (in perfect weather), and brought the police out. In order to avoid a ticket from the police, I had to stop using the alarm entirely until Security One were able to come out and replace the sensor (this was the recommended action according to the Security One technical support people). Over that five months I had multiple cancellations, no-shows, and technicians showing up with the wrong equipment. All of this to replace a single wireless door sensor stuck to the door; this was not a complex issue requiring hours of troubleshooting. And when all was said and done, Security One refused to give me a refund for the five months where I was not receiving any monitoring service. I even volunteered to extend my contract by the same period, but they told me I was under contract to pay for monitoring services – whether or not I had a working alarm. According to their website they are five star, and “take our rating very seriously”. Over that five months I have written letters to the corporate office, local office, left voicemail messages, and sent in numerous requests over the website, first requesting help escalating the issue, then requesting a refund of unused services. The only response I got is from accounting, once I put a stop payment on my credit card (this was after three months of no alarm, and their inability to get anyone out). Needless to say, customer service is non-existent, and if you want to choose a lower-cost monitoring service, just cross your fingers that you don’t have any issues with your equipment.
    Read More
  8. User Score
    2
    July 7th, 2016
    3 people found this review helpful!
    While installation was a breeze, the company offers nothing to validate the clients account. No online account access, no communication sent to the client ever. Customer service is a joke. Call one number and get one answer, call the same number and get transferred to another “company” only to get a completely different answer. Representatives are rude and patronizing. Management does not return calls. Emails are never responded to. Autopay does not exist. They send the autopay request to your bank whenever they feel like it regardless of your autopay date.
    Read More
  9. User Score
    0
    June 3rd, 2016 Bell, CA
    2 people found this review helpful!
    Didn’t come through on radio advertisement. They took advantage of my mother, locked her into a 2-3 year contract and the house is not totally protected. When I pointed out the security flaws they got defensive and hung up on me. I would never tell anyone to get this service.
    Read More
  10. User Score
    8
    May 23rd, 2016
    0 people found this review helpful!
    No problems with our service. Was impressed on how quickly they called our home when our wireless smoke detector went off due to smoke from our grill outside (smoke got inside due to open window ). We feel safe from break-ins and we are comforted with having 2 wireless smoke detectors added to our system.
    Next, we hope to add a wireless remote to our system but it was not affordable in our opinion.
    Read More
  11. User Score
    0
    May 17th, 2016 Sacramento, CA
    1 people found this review helpful!
    This company is the most unorganized with the worst customer service and service. I can’t stand that I have to deal with them. 1. You never get anyone to call you back.2. They will take your credit card info and write it down on a piece of paper and tell you that it’s on there secured system. When I said okay well then you should be able to see who has my credit card info and transfer me to them, he then said well it’s really just on a piece of paper that we walk to the billing department. I think they have one person doing the billing department. 3. I was having system issues and they said they would have someone call me so I called them back after a week of waiting and they said someone was suppose to call me back again. Well another week went by before they told me someone would be out to fix it the next day. 4. I called them to make a payment no one answered so I left a message waited 6 hours called back to give them my money and still no one answered so I left another message and no call back.
    Read More
  12. User Score
    0
    April 1st, 2016 Tampa, FL
    6 people found this review helpful!
    I am writing in my horrible experience with Security One Security System/Safe Home Security. I recently had to cancel my 3 year contract with them for several reasons. The first one being I was never noticed by the owner (the first one I initially spoke with to set up services for my home) or the technician who installed the system our home that there was a contract involved with their service prior to signing up. I only was notified after it was installed in our home and the contract was already signed. In addition, I was just notified yesterday by another representative that there is no service warranty with my current contract. I was never notified that I needed one neither was it discussed with my husband and myself at all. I only found out when I called back to verify if there was a technician charge for a technician coming to our home due to their lack of detail. We recently found out on our own that 2 doors in our home does not have any sensors at all. I called to have someone come out as soon as possible to look into the issue and correct as soon as possible because this is a huge whole in their security system. We are paying for a system where anyone can walk into our home and the alarms would not even sound. We have had a multitude of break ins in our area and they stated it would take a week for them to come out and even look at our system. They told me that there would be an $89/hr charge for the technician to come to the home and $198 to correct the issue. It is unfair to me as a paying customer to try and be charged services that they are not issue sure what the issue is or even entails. I have been transferred several time and on hold for extended periods of time and even after all of that my issue is still not resolved. The representatives have been extremely rude and disrespectful. I asked to be transferred to a Supervisor on multiple occasions and I have never spoken with one. I was even told by one representative, “I will not honor your request to speak with a supervisor. You will deal directly with me!” I had to search back to my very first email prior to signing up with the company and locate the owner’s/president (Claudio Roy Hand) of the company email and telephone number. I called him on several occasions due to the urgent matter. His voicemail is always full and he is extremely hard to get a hold of. I finally was able to speak with him and his attitude is worse than the representatives. I attempted to explain my situation to him and he cut me short every single time I tried to speak and told me on several occasions that I was trying to pull a fast one on him! I feel completely disrespected and someone truly needs to look into this fraudulent company and their fraudulent and negligent practices. I finally paid my way out of the contract because I refuse to continue services with a company where my family life is in danger because they refuse to expedite services in which they were at fault for not installing all of the censors from the beginning, disrespecting me as a customer and family and having to deal with a company “owner” who basically calls me a liar to my face without even researching the issue. I had to pay my way out of a contract that I was not even aware of until after the fact which was $1534. Also, I was just informed that even though they have my money and received my official letter to cancel services it is STILL going to take 30 days to deactivate my system!!!! So basically, if someone were to break into my home and my alarm “sounded” the security company would not even contact me because my account is closed in their system!!!!! They took my money unfairly and I will never ever do business with this company or affiliate companies ever again. I should have known better not to associate with a company that was previously sued by ADT.
    Read More
  13. User Score
    0
    January 17th, 2016
    4 people found this review helpful!
    My alarm was triggered at 4 AM in the morning. I got up to check the doors while the system was still going off and it said that my front door had been tampered with. Not once did I receive a call from Security One. This has happened twice. When I tried to contact someone through the 800 number that is listed, I would get options to press and speak with someone and then a dial tone. PLEASE USE ADT OR SOME OTHER RELIABLE COMPANY.
    Read More
  14. User Score
    0
    December 13th, 2015 Anaheim, CA
    4 people found this review helpful!
    I was with Security One for 36 months. I found it to not be any thing special, When I had a service man out recently, he told me that I had not been monitored for at least 6 months, but I was charged every month. When I called the office they said it couldn’t be monitored because I had Time Warner for my phone. This could not be, because I’ve always had Time Warner. They would give me one month credit if I would sign another contract. I didn’t and they gave me nothing for reimbursement for all the months I paid without being monitored. I told them to cancel , but they charged me again. I’m trying now to find out who I can talk to, to get this resolved. I feel I should have some reimbursement.
    Read More
  15. User Score
    0
    November 30th, 2015 Kihei, HI
    4 people found this review helpful!
    Do NOT use this company. They are scammers. In my case I moved to a nearby state that the represented they did business in, but when I got there I was informed that their service could not be installed at that point in time. Even though this was the case and even though they never spent a penny for equipment since they just took over a system I already had installed in my pre-move location, they continued to bill me and four years after the fact submitted my account for collection. THEY could not provide the service, yet this somehow became ME not honoring a contract they could not fulfill. When I called them to try and resolve this they refused to give out the name or email of their billing dept head. AVOID doing business with this company!
    Read More
  16. User Score
    0
    October 5th, 2015 Bakersfield, CA
    4 people found this review helpful!
    Horrible customer service, they disrespected me and even called me names. This Joseph guy I spoke with should not be working there or should be sent to customer service skills classes. Nightmare to cancel service, they continue to bill you and refuse to reimburse your money and when you question them, that’s when they get very pissy and call you names. Joseph refused to provide me his last name and refused to let me speak with someone higher than him. I really hope they do record the calls and they review them.
    Read More
  17. User Score
    0
    July 8th, 2015 Detroit, MI
    6 people found this review helpful!
    Horrible company! Can’t call back faulty alarms terrible customer service.
    Read More
  18. User Score
    8
    June 29th, 2015 Salt Lake City, UT
    2 people found this review helpful!
    I’m not as young and as hip as I used to be, and in many ways technology today has passed me by. But the alarm that I from Security One is perfect for me. It fits and protects my home, it is easy for me to operate, and it looks slick. Security One has been nothing but professionals while I have been dealing with them.

    PS – Low monthly cost is pretty great too.

    Read More
  19. User Score
    10
    June 25th, 2015 Provo, UT
    3 people found this review helpful!
    The first time I got a security system I went with a big nation wide company. That was the biggest mistake I made! They charged me twice as much and only provided the most basic alarm system.
    Then I came across Security One and from my first call, to the install and my first dead battery for my kitchen window sensor, they have taken care of me and my family!
    Read More
  20. User Score
    10
    June 23rd, 2015 Los Angeles, CA
    2 people found this review helpful!
    So my husband and I simply got tired of dealing with the constant headaches from ADT. So last week we switched to Security One who was able to come out the next day and set us up with a working alarm. I especially love that they have locked in our low prices so we don’t have to worry about them raising it. They were very nice, helpful & professional.
    Read More

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Our Score
4.7
User Score
4.2
Rank this Company

Ratings Breakdown

Price

Cellular monthly price (Simply package)
Undisclosed

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

10/10 = BEST
6/10

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Fees Apply

Time in Business

Total # of years
9

A+

Customer Support

Good, Bad, Limited
Limited

Number of Reviews

User reviews here on BHSC
40
Our Score
8.0
User Score
8.1
Rank this Company

Ratings Breakdown

Price

Monthly Price
$34.99-49.99

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

10/10 = BEST
10/10

Contract Length

Total # of months
12-36

Cancellation Policy

Can you cancel contract?
Fees May Apply

Time in Business

Total # of years
2007

A+

Customer Support

Good, Bad, Limited
Good

Index

Quality Index (Below 413 is good)
202

Number of Reviews

User reviews here on BHSC
307