Security One Alarm Systems

Security One Alarm Systems

5.2

Our Score

4.5

User Score

Pros

While many companies charge hundreds of dollars for activation or installation of the system, or for the price of the equipment, customers pay zero upfront costs with Security One. Security One offers four competitive home security packages that offer a number of security and automation devices. Each package comes with a number of standard features, including wireless monitoring, a lifetime warranty on parts and labor, and locked-in monthly rates. The warranty applies for as long as you are a paying Security One customer. Security One also guarantees that its customers' rates will never increase over time. While many home security companies promise low initial rates, they also reserve the right to increase these rates after an initial period. Security One promises to lock-in its rates for the entire life of the contract.

Security One's Security Takeover package is unique in the home security industry because not only is this package compatible with systems from top home security providers, but Security One also claims it can provide comparable monitoring services at a better rate - or the company will upgrade your system for you. Many home security companies' equipment is exclusively compatible with their own monitoring, so a company that claims cross-compatibility may be the way to go if you are not satisfied with your current monitoring.

Cons

Although Security One has made several unique and promising claims on its website, the company offers next to no information upfront about what any of these claims actually mean for customers. For example, while the company claims a lifetime warranty on equipment and labor, it makes no mention of how much this warranty will cost, whether service technicians will charge for repair visits, exclusions under which equipment is not covered, and more. The same is true for pricing information. Customers are required to request a quote before they can receive pricing information. As for the security package, Security One does not specify whether it will upgrade your package for free should the company be unable to provide you with a better monthly monitoring rate.

While Security One has many attractive aspects for new customers, one worrisome issue is the number of online complaints they have had in regards to problems with their products, services, and deceptive sale tactics. Specifically, customers have complained about poor response time following a false alarm, and difficulty in canceling the service.

Our Recommendation

Security One is a nationally recognized home security dealer that has offices in 48 states and provides a high-quality product at competitive prices. If you are in the market for a security system and do not want to pay for all the equipment upfront then Security One is a good choice; however, customers need to be extra careful to get as much information as possible from Security One upfront. Security One may be a good company, but because so little information is directly available on the website, customers may consider trusting their home security needs elsewhere.

Ratings Breakdown
Monthly Monitoring Fee Undisclosed
Install & Equipment Fee Undisclosed
Contract Length 36
Cancellation Policy Yes
System Relocation Fee Fees May Apply
Number of Reviews 73
Review Last Updated: January 29, 2020

Real Customer Reviews

The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.

In order to ensure the legitimacy of reviews on BestHomeSecurityCompanys.com, all reviews are moderated by real people. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.

73 Security One Alarm Systems Reviews

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0

Score

Jason Ghaderi East Hartford, CT

Jun 27, 2019

We sold our house in June of 2018 and sent a letter to them for cancelation. They kept charging us even after sending them certified letter. They claimed that they did not receive the letter and we sent another one and another one. I found out today (after one year) that we are being charged. I texted them and they asked for another letter to be sent. If anyone her wants to press charges against them, lets do it together. It seems that they I am not the only one and by pressing charges against them, we probably can open a can of worm.

10

Score

Allan

Mar 28, 2019

My experience with Security One & Branch Mgr Chris M has allowed me to receive the quality service & value that I expect for my security needs. Would highly recommend this company's monitoring & equipment

0

Score

Allen

Sep 2, 2018

Very dishonest I cancelled & told them I did not have a contract because they never installed it they agreed & told me it would end in 30 days which I had just paid for the month but they deducted another month from my bank account

10

Score

Renee Fowkes

Jun 25, 2018

We had our security system and are very pleased with the service..The technician was excellent . We decided to go with the Cell system and are very pleased with it.... Renee and Don F.

10

Score

Renee Fowkes

Jun 10, 2018

Thankyou to Debbie J. for helping us in choosing Security One Alarm Systems....we are verypleased with the product and services

10

Score

Steven Flanagan

May 31, 2018

I bought three cameras, a DVR and supporting hardware for A-1 Security Systems. All products were as advertised for the lowest price I could find on the internet or anywhere else. When I had to return the DVR (through no fault of A-1), the customer service was excellent to work with and understanding. Many thanks to A-1 for great service.

7

Score

shannon barron

Apr 17, 2018

I am thrilled to join Securtiy One. Thanks to Melissa J. I was happy to join. She is knowledgable and kind. My husband and I are new to the system and we were able to trial out the system for a year. They also added some features for us for free. I am happy my home is safe and that I can talk to Melissa J. about my concerns. Since my family are moving its nice to know that Security One and Melissa J. are there to secure our home, Thanks shannon b.

0

Score

Karen LaBare Duluth, MN

Feb 14, 2018

We rented a home that had Security One. I still have no idea how it ended up in my name, but here I am 12 years (that’s right, 12 years!!!) later, with a $4000 debt from Security One. Called customer service numerous times. They say there is no record of me ever having an account (well, duh, that’s what I’ve been trying to say), but the outstanding debt still stands as a dark blot on my credit preventing loans and causing other financial distress. All I want is a letter stating that have no record of me so I can file a dispute with the credit bureaus... although maybe I should start with the BBB or Attorney General.

9

Score

Karen VanKessel

Dec 4, 2017

I have been on the market for a security system for some time. What tipped the scale for me in choosing Security ONE Alarm Systems was the salesperson, Debbie. She followed up in a timely manner and worked diligently to ensure the security system fit my budget. She was friendly, informative and took time to explain the details of the package that I purchased. I know that if I run into any difficulties that I can count on her to help me out.

1

Score

Ben Lim

Oct 7, 2017

I switched from ADT to Security One based on the reviews Security One had gathered for themselves. I had to move to Asia for work and had to cancel service. I called Security One. I was told that my contract ends on December 30, 2017. I told them I was prepared to pay the penalty of $124.95 for early termination but they were not willing to stop the monitoring because the receptionist declared that they had to honor their contract! Is there a more illogical service than Security One. When I wanted to talk to the manager, she said they are busy with other callers and then hang up on me and refused to take my mobile number. Very very rude unreasonable service. So they keep charging me every month and applying late fees.

0

Score

e gardner

Oct 4, 2017

Do not use this company they are very deceptive and not honest in what they tell you verbally.. I have been a customer for over 21 years and when trying to cancel the service, they make it nearly impossible to cancel the service without trying to charge you for everything they can....$900+ service..for getting 21 year old equipment out of the house. They say one thing and then do another.

0

Score

Jon Quick

Jul 13, 2017

DON'T DO BUSINESS WITH THIS COMPANY, THEY ARE A SCAM AND THEY DON'T PROTECT YOUR HOME. I HAD TO NOTIFY THIS COMPANY WHEN MY SYSTEM FAILED, THEY HAD NO IDEA IT WASN'T WORKING ALL DUE TO A SEVERED PHONE LINE, MEANING ALL A BURGLAR WOULD HAVE TO DO IS CUT YOUR PHONE LINE AND YOUR ALARM SYSTEM IS USELESS. Try to cancel service and they will refuse you and they sign you up for 5 yr. plans even though you only signed a 3 yr. plan and then tell you it was done over the internet without your approval. SAVE YOURSELF A HEADACHE, DON'T DO BUSINESS WITH THEM

1

Score

Ben Lim

Jul 13, 2017

I switched from ADT to Security One based on the reviews Security One had gathered from themselves. I had to move to Asia for work and had to cancel service. I called Security One was told that my contract ends on December 30, 2017. I told them I was prepared to pay the penalty for early termination but they were not willing to stop the monitoring because the receptionist declared that they had to honor their contract! Is there a more illogical service than Security One. When I wanted to talk to the manager, she said they are busy with other callers and then hang up on me and refused to take my mobile number. Very very rude unreasonable service.

10

Score

Patton

Jun 29, 2017

I had a great experience with the service given. I had an issue that was taken care of right away. All it took was a phone call to resolve. The associate I feel went above and beyond to make sure they owned my questions and resolved my concerns while being super pleasant. I feel like this was all possible because of it being local. The associate was more familiar with my type of concerns that were more specific to my area. ?

0

Score

Claudrina Suazo Moreno Valley, CA

Jun 5, 2017

Worst company ever!! We signed up with them 12/2016, we have had atleast 5 false alarms, the worst was we were out of the country on vacation, we get a call from Security one at 3:am, our alarm is going off, so we are freaking our because were on vacation, police are dispatched, our house was surrounded, neighbors woke up, I had to call my elderly mom to get out of bed and drive to my house at 3:am to see whats going on, false tamper alarm. So I call there customer service dept, no one available nor does anyone return my call. Later that day around 4:pm, we get another call, alarm is going off, police sent, false tamper alarm again!!!! Im furious, cant reach anyone in customer service, I had to call a relative to go stay at my house to make sure everything was ok while we were on vacation. We received a bill from the police department for over $300 the security co will not honor it, they said its your responsibility, but its their crappy system that's causing the issue!! They do not have a centralizes customer service department, you can only leave messages but no one ever calls you back, billing is a nightmare, they reps are very rude and unprofessional, they will send techs to check the faulty sensors but all they do is replace them with more faulty equipment so the problem just continues, we cannot travel far from home because the alarm continues to go off randomly and we never know if its a false alarm or if someone really is breaking in to our house... Im terrified to use the alarm in stay mode because Im afraid it will go off in the middle of the night for no reason and scare the crap out of my kids!! Ive file several complaints with this company, they are liars, they refuse to let you out of the 3 year contract even though they cannot provide proper working service! Beware of this company, they are horrible, service is horrible!!!! File complaints to stop them from doing this to others!!! Keep your family safe and do not use Security One

1

Score

Vincent

May 23, 2017

Please don't use this company. Tech support and customer are horrible. If you have error on your system they take couple weeks to send the tech out to fix it. But ..... just wait until your contract is end then you thave to cancel their service than that is the nightmare. They don't let you cancel the service unless you have to send them the cancellation letter. But the problem is they still charged your credit card monthly with a reason that they never received your letter, no matter how many times you sent the letter and fax to them. No matter how many customers and managers involved. Their answers alway we didn't received your cancellation letter, just send it or fax to us again. On My case is I tried to cancel 11 months ago but at this time my card still changed form them.

2

Score

Jack Pomona, CA

May 22, 2017

I stopped by my elderly mothers home and noticed the chimes and alerts had been turned off. I had no idea what to do so I called the Customer Service. I was told that I had to "leave a message" and that someone would call me back. With no call back, I again called the number and was again told someone would call me back. It has now been 3 hours and NOTHING, not a word from them. Fortunately, we were able to reset the system ourselves. Thanks for NOTHING. Ive never heard of an alert company that "calls you back", oh wait, they never did.

10

Score

Kory

May 17, 2017

I've had nothing but great experiences so far with Security One. Their technician was very willing answer any and all of my questions. Their customer service has been top notch. I'm pleased with the system and glad I made the switch from ADT over to them to save some money!

0

Score

Akim Anastopoulo

May 17, 2017

Alarm goes off for no reason. They tell you it must be faulty equipment and they don't come fix it but they keep charging you. Worst security company I have ever used.

10

Score

Isabel Torrance, CA

May 5, 2017

I just had my system taken over by Security One. I was a loyal customer of my previous company but I got tired of the service fees everytime I needed someone to come out and help me. I received a call from Security One where the sales person convinced me with the locked in rate and no charge service calls..I looked online and after some research I went ahead and did the change. The equipment is nice and everyone I have touched basis with is knowledgeable..I'm happy with my decision.

0

Score

Naida Hearn Riverside, CA

May 5, 2017

I see my follow up to my original post was not honored Therefore I will post the comment again. My credit card was charged an $85 trip charge without my authorization. When I was on the phone with the person who called to solicite the charge I told her the circumstances and said I did not think a charge was right. So after much todo and her insisting on how I would pay the charge I said I would not pay and to take a hike. Hopefully this was recorded because that would support everything I've said. So engage these folks at your own risk. In the meantime my internet is down as a result of I don't know what. Surely something got messed up with all the dinking around trying to make the verizon hotspot work. Am extremely frustrated as I don't know how to get my internet back.

2

Score

Naida Hearn Los Angeles, CA

May 4, 2017

To begin, the tech person was good. The camera didn't work so I called Security One to have a tech come to fix it. He found the camera could not be tied to a hotspot that I had purchased. Initially it was connected to DSL. Upfront I mentioned to him I would be changing to a Hotspot but nothing was said about incompatibility. Next thing I know is I get a phone call to inform me I owed a trip charge. The system was in only a week and the camera not working. Was told by the girl on the other end it would not work because I had unplugged the DSL. Firstly, I was not told there would be a trip charge, secondly I was not told the camera would work if I unpluged the DSL. Now my wifi and internet is not working at all, and I am stranded. I told the person on the phone that I was not informed of a trip charge, or that the camera would not work on a hotspot and that the installation was only a few days in and what sort of warranty do they have. 1 week, 1 day, 1 month? No answer. I feel Security One is being unfair to me. Do they or do they not want me as a customer. I believe they don't. Therefore, at this point I can't in good conscience recommend them. By the way I refused my cc # for the trip charge and was told that customer service would contact me. At this time no one has contacted me. I am tempted to rip the system out and go back to ADT.

10

Score

Sue Anderson Summerville, SC

Apr 27, 2017

Security One is by far the best company I’ve ever used (and I’ve gone through a few!) Customer service is really on top of it and I’ve never had an issue with getting help. I take care of my elderly aunt who has dementia, and she is constantly accidentally setting off the alarm, but the employees at Security One are really great people and are extremely understanding. Once, the alarm went off in the middle of the night because my Auntie was trying to walk out of the house! This system saved my butt and possibly her life! I love you Security One!

10

Score

Tycon S.

Apr 26, 2017

I love Security One. I travel a lot for work...well basically all the time. Haha. Any way, I love my alarm from Security One. They set me up with the absolute best system. No matter where in the world I am I can check in on my home and control the home automation with a push of the button. They were super friendly and helpful. They system definitely cost a lot less than most of the quotes that I received from other companies. I have only every needed to contact the customer service people once because I had a door sensor that had stopped working. Easy to communicate with, nice, informative and were quick to help me get the problem fixed. Seriously if you are thinking about getting a home security alarm, do yourself a favor and contact Security One.

0

Score

Lupita

Apr 18, 2017

They are by far the worst company we have ever used. Our security system was going off for no reason. The sheriffs department was called 3 times while we were out of the country and they were all false alarms, within a 48 hour window! We tried cancelling but they refused. Stay away!!!!!!!!!

10

Score

Elijah Young

Apr 18, 2017

Security One was incredible in my opinion. Before I was with ADT but I switched because Security One will service my alarm forever and offered a more affordable offer. I love dependability and affordability. The equipment was better too. To top it all off, the representatives won me over. Perfect scores all around.

9

Score

Addythomas07 Midvale, UT

Apr 14, 2017

Security one alarm system has been great. What I really appreciate most about security one alarms it's a protection they provide for my home. I really like they are a local company also. A most about security one alarms it's a protection they provide for my home. I really like their local company also. After spending much time looking into various security systems my experience with security one alarms has been the most affordable, and overall great customer service.

8

Score

Dennis Bush Salt Lake City, UT

Apr 12, 2017

I had a great experience with Security One, the price is great, and I was able to understand whoever was helping me on the phone because they are a local company. I knew I could trust them when I saw they had a a+ rating. I'd definately recommend them to my friends.

10

Score

Steven T Anderson

Apr 8, 2017

This is a great service. I absolutely love how local and affordable this is. They were really friendly and incredibly helpful with answering any and all of my questions. I heavily recommend this company.

10

Score

Michael Easterling

Apr 8, 2017

I have to say that I have had a great experience with Security One. Their customer service has been very friendly & helpful. I switched to them from ADT after seeing their ads guaranteeing lower rates & life time service for the alarm. The system they upgraded me to is awesome as well. Over all 10 out of 10.

1

Score

Susan Culpepper

Apr 3, 2017

When I called to cancel my service after many years I was informed that I must submit the request in writing and then it will take 60 days to cancel.

0

Score

Jinnie Gaviola

Feb 21, 2017

This alarm company has the worst customer service and are very unprofessional! While having a 3 year contract our alarm system has not been working properly for nearly 7 months yet within that 7 months it has always been a big problem trying to schedule a technician to come out and fix and then they say we need to upgrade when beforehand we had no trouble with the line. They were trying to get us to upgrade to get more unnecessary money out of us. After trying to come to agreement with an upgrade within this 7 months only 1 technician came out and did nothing! Before that we've had several no shows and the one time they did come they were VERY late! When finally calling to figure things out we ended up telling them that we want to keep our 3 year contract until November at the same rate and give us time to think about whether we want to stick with this company or not and the supervisor has the audacity to yell on the phone saying "OH MY GOD!!" I cannot believe that lady is even the supervisor and needs to be fired immediately for even speaking to me in that manner when I am the paying customer. Do not trust a word these people have to say because everything they say is all lies and ways for them to just get more money out of you. Take my advice and invest somewhere else!!

0

Score

Irene Huntington Beach, CA

Feb 16, 2017

Customers be ware that there is a two hour window for technicians which we are not aware of. This company changes you for them showing up late. I am leaving this company and going back to ADT where they honor customers and provide good service. When they quote you a low price it will reflect in their customer service. WORST Customer Service EVER!!!

0

Score

Robert Monk Pomona, CA

Jan 10, 2017

Beware of this company. Horrible alarm. Horrible customer service. They will overcharge you lie to you and not show up for service while you have to pay due to being in contract

0

Score

Joe smith Kerman, CA

Jan 8, 2017

Customer service is bad they all have bad attitude and their technicians never show up or bother to call. Bad thing is they have long contract and charge a large amount to cancel. Not sure why they have an A+ rating they suck. Do not get stuck with these guys

1

Score

Jordan Seattle, WA

Nov 7, 2016

I have requested simple tech support 4 times in the last 3 weeks and have not gotten a single call back. Terrible service.

0

Score

Dan Quaid

Oct 12, 2016

Absolutely the worst customer service in the world. When this contract year is up, all of security one alarm equipment the next day will be in the trash. Don't do it - save your selves! Go with any one other than Security One . Oh yes and remember when you do cancel there service. It has to be at least 60 days in advance or your stuck with another year of bad service

0

Score

Good Used Goods

Oct 11, 2016

Took 3 months to get back to me about a dvr they were supposed to replace. I had to call many times and leave numerous emails and messages. I told them to just order a dvr. They said they would deliver it because they had to change stickers on our doors, Showed up said nothing about any chargers. Took them 3 hours to hook up a dvr because they did not know how to change the screen resolution. I FIGURED IT OUT FOR THEM! Then when it was all said and done the sent a bill for over $600. Charging a service call twice! After I was told no need to pick up the dvr we have to come out there any way. Had they told me it was $600 i would of driven out there paid the $350 for the dvr and hooked it up myself. Its one vga cord and 8 bnc breakaway cables. Its not that hard. Simple plug and play. ON TOP OF ALL THAT THEY PUT A PASSWORD ON THE DVR SO I CANT REVIEW THE TAPES> BEEN 3 WEEKS STILL WAITING FOR THE PASSWORD AND WE KNOW HAVE DAMAGE TO OUR PROPERTY WE CANT REVIEW BECAUSE OF THIS COMPANY> STAY AWAY FROM THEM! this all started over stickers because they bought out homeatix

0

Score

HUXLEY

Oct 7, 2016

I was searched for protection of my property and I'm just have my property for vacation place. I was thought Security One might be ok, as I talk over the phone, the Manager Chad seems nice , friendly and promises all things that would be taking care good. Once you sign up, your credit card was charged and you are in the TRAP OF HELL. Security One send the tech came over my property and installed. I was not there at the time, There was only Security One Technician inside my property to install. I was not there and I don't know anything that was there installed or it didn't happened. After that Installed completed and the papers works, invoice, information never send to my email or my mailing address. I have to call and asked and it was taken two months later to receive the Agreement, term, and what types of the installing information in my mail. After two weeks installed alarm in my property, Sunday morning, I got a called from Security One, Said there was Alarm signal, It was taken two hour later the Technician came over and call to let me know that my main door & Screen Door was unlocked. I asked the Technician, was there everything ok inside my property. He said, Yes everything just fine. "I'll locked the two door ok " said the tech. I said ok, thank you so much. The Utility Bill was $259.00 and my property was empty. I make the called to Security One to sent the tech out to my property just for sure nobody live inside. The tech came there and reported that the EQUIPMENT all got stolen. The tech, said he will had the manager called me with in a day. I have been waiting for 4 days later and I did make the called, the Customer Service transfer me around after 15 minutes, and the line disconnected. I keep calling back every two day, three days until now, and the final answer from Robber Manager said that There was no equipment inside my property. He said that he would discussed with other's manager and will called me back in two hour. I have been waited again, after two days later, I called back to Security One and asked about my property. There was a lady respond and said if I want to install the EQUIPMENT in my property and that is cost $1,500 fee. Most the time CUSTOMER SERVICE was responded with lack of knowing what was going on. Ignorance, shouted, RUDE, and disconnected . I want to know what could I do next.

0

Score

cori white Houston, TX

Sep 19, 2016

This is a warning for anyone considering Security One monitoring services. I signed up in December 2014, and everything seemed to be going ok until I had some equipment malfunctions one year into my three-year contract. It took six weeks to get someone out to replace a battery, which was causing a warning to go off every twelve hours (and which required keypad input each time). This warning started happening at 2pm and 2am every night, so I had to disable the alarm myself from the control panel (no help at all from Security One support, whom said only a technician could help, but couldn’t seem to get one out). Then it took five months to replace a faulty door sensor, which caused a false alarm three days in a row (in perfect weather), and brought the police out. In order to avoid a ticket from the police, I had to stop using the alarm entirely until Security One were able to come out and replace the sensor (this was the recommended action according to the Security One technical support people). Over that five months I had multiple cancellations, no-shows, and technicians showing up with the wrong equipment. All of this to replace a single wireless door sensor stuck to the door; this was not a complex issue requiring hours of troubleshooting. And when all was said and done, Security One refused to give me a refund for the five months where I was not receiving any monitoring service. I even volunteered to extend my contract by the same period, but they told me I was under contract to pay for monitoring services - whether or not I had a working alarm. According to their website they are five star, and “take our rating very seriously”. Over that five months I have written letters to the corporate office, local office, left voicemail messages, and sent in numerous requests over the website, first requesting help escalating the issue, then requesting a refund of unused services. The only response I got is from accounting, once I put a stop payment on my credit card (this was after three months of no alarm, and their inability to get anyone out). Needless to say, customer service is non-existent, and if you want to choose a lower-cost monitoring service, just cross your fingers that you don’t have any issues with your equipment.