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#64
security one

Security One Alarm Systems

Similar to: LiveWatch Security

Our Score
4.4
User Score
4.3

Visit Site

Our Score
4.4
User Score
4.3
Rank this Company

Ratings Breakdown

Price

Cellular monthly price (Simply package)
Undisclosed

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
3/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Yes

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
64

This Review is maintained by Chase Sagum

Review Last Updated: February 6, 2017

Although they are a young company, Security One has quickly grown into one of the largest home security companies in the nation. Security One has locations in nearly every major city in the United States, making it one of the few truly nationwide home security companies in the industry. It also offers a unique Security Takeover package that adapts to most existing security systems with the promise that Security One can provide you a better rate than its competitor, or it will upgrade your system for you. However, Security One ranks poorly in online transparency, making several claims and guarantees without really providing information backing them up. Customers are encouraged to investigate industry leaders with better online transparency before making a final decision.

The Good

  • No Upfront Costs
  • Lifetime Warranty on Parts and Labor
  • Locked-In Monthly Rates
  • Security Takeover Package

While many companies charge hundreds of dollars for activation or installation of the system, or for the price of the equipment, customers pay zero upfront costs with Security One. Security One offers four competitive home security packages that offer a number of security and automation devices. Each package comes with a number of standard features, including wireless monitoring, a lifetime warranty on parts and labor, and locked-in monthly rates. The warranty applies for as long as you are a paying Security One customer. Security One also guarantees that its customers’ rates will never increase over time. While many home security companies promise low initial rates, they also reserve the right to increase these rates after an initial period. Security One promises to lock-in its rates for the entire life of the contract.

Security One’s Security Takeover package is unique in the home security industry because not only is this package compatible with systems from top home security providers, but Security One also claims it can provide comparable monitoring services at a better rate – or the company will upgrade your system for you. Many home security companies’ equipment is exclusively compatible with their own monitoring, so a company that claims cross-compatibility may be the way to go if you are not satisfied with your current monitoring.

The Bad

  • Poor Online Transparency
  • Poor Customer Service

Although Security One has made several unique and promising claims on its website, the company offers next to no information upfront about what any of these claims actually mean for customers. For example, while the company claims a lifetime warranty on equipment and labor, it makes no mention of how much this warranty will cost, whether service technicians will charge for repair visits, exclusions under which equipment is not covered, and more. The same is true for pricing information. Customers are required to request a quote before they can receive pricing information. As for the security package, Security One does not specify whether it will upgrade your package for free should the company be unable to provide you with a better monthly monitoring rate.

While Security One has many attractive aspects for new customers, one worrisome issue is the number of online complaints they have had in regards to problems with their products, services, and deceptive sale tactics. Specifically, customers have complained about poor response time following a false alarm, and difficulty in canceling the service.

The Bottom Line

Security One is a nationally recognized home security dealer that has offices in 48 states and provides a high-quality product at competitive prices. If you are in the market for a security system and do not want to pay for all the equipment upfront then Security One is a good choice; however, customers need to be extra careful to get as much information as possible from Security One upfront. Security One may be a good company, but because so little information is directly available on the website, customers may consider trusting their home security needs elsewhere.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.2
$19.99-$42.99
$0

#2

7.6
$34.99
$99

#3

5.9
$34.95-49.95
$99

#64
security one

4.3
Undisclosed
Undisclosed

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64 Security One Alarm Systems Reviews

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  1. User Score
    1
    October 6th, 2017
    0 people found this review helpful!
    I switched from ADT to Security One based on the reviews Security One had gathered for themselves. I had to move to Asia for work and had to cancel service. I called Security One. I was told that my contract ends on December 30, 2017. I told them I was prepared to pay the penalty of $124.95 for early termination but they were not willing to stop the monitoring because the receptionist declared that they had to honor their contract! Is there a more illogical service than Security One. When I wanted to talk to the manager, she said they are busy with other callers and then hang up on me and refused to take my mobile number. Very very rude unreasonable service. So they keep charging me every month and applying late fees.
    Read More
  2. User Score
    0
    October 3rd, 2017
    0 people found this review helpful!
    Do not use this company they are very deceptive and not honest in what they tell you verbally.. I have been a customer for over 21 years and when trying to cancel the service, they make it nearly impossible to cancel the service without trying to charge you for everything they can….$900+ service..for getting 21 year old equipment out of the house. They say one thing and then do another.
    Read More
  3. User Score
    0
    July 13th, 2017
    0 people found this review helpful!
    DON’T DO BUSINESS WITH THIS COMPANY, THEY ARE A SCAM AND THEY DON’T PROTECT YOUR HOME.
    I HAD TO NOTIFY THIS COMPANY WHEN MY SYSTEM FAILED, THEY HAD NO IDEA IT WASN’T WORKING ALL DUE TO A SEVERED PHONE LINE, MEANING ALL A BURGLAR WOULD HAVE TO DO IS CUT YOUR PHONE LINE AND YOUR ALARM SYSTEM IS USELESS.

    Try to cancel service and they will refuse you and they sign you up for 5 yr. plans even though you only signed a 3 yr. plan and then tell you it was done over the internet without your approval.

    SAVE YOURSELF A HEADACHE, DON’T DO BUSINESS WITH THEM

    Read More
  4. User Score
    1
    July 13th, 2017
    0 people found this review helpful!
    I switched from ADT to Security One based on the reviews Security One had gathered from themselves. I had to move to Asia for work and had to cancel service. I called Security One was told that my contract ends on December 30, 2017. I told them I was prepared to pay the penalty for early termination but they were not willing to stop the monitoring because the receptionist declared that they had to honor their contract! Is there a more illogical service than Security One. When I wanted to talk to the manager, she said they are busy with other callers and then hang up on me and refused to take my mobile number. Very very rude unreasonable service.
    Read More
  5. User Score
    10
    June 29th, 2017
    1 people found this review helpful!
    I had a great experience with the service given. I had an issue that was taken care of right away. All it took was a phone call to resolve. The associate I feel went above and beyond to make sure they owned my questions and resolved my concerns while being super pleasant. I feel like this was all possible because of it being local. The associate was more familiar with my type of concerns that were more specific to my area. 👍
    Read More
  6. User Score
    0
    June 5th, 2017 Moreno Valley, CA
    1 people found this review helpful!
    Worst company ever!! We signed up with them 12/2016, we have had atleast 5 false alarms, the worst was we were out of the country on vacation, we get a call from Security one at 3:am, our alarm is going off, so we are freaking our because were on vacation, police are dispatched, our house was surrounded, neighbors woke up, I had to call my elderly mom to get out of bed and drive to my house at 3:am to see whats going on, false tamper alarm. So I call there customer service dept, no one available nor does anyone return my call. Later that day around 4:pm, we get another call, alarm is going off, police sent, false tamper alarm again!!!! Im furious, cant reach anyone in customer service, I had to call a relative to go stay at my house to make sure everything was ok while we were on vacation. We received a bill from the police department for over $300 the security co will not honor it, they said its your responsibility, but its their crappy system that’s causing the issue!! They do not have a centralizes customer service department, you can only leave messages but no one ever calls you back, billing is a nightmare, they reps are very rude and unprofessional, they will send techs to check the faulty sensors but all they do is replace them with more faulty equipment so the problem just continues, we cannot travel far from home because the alarm continues to go off randomly and we never know if its a false alarm or if someone really is breaking in to our house… Im terrified to use the alarm in stay mode because Im afraid it will go off in the middle of the night for no reason and scare the crap out of my kids!! Ive file several complaints with this company, they are liars, they refuse to let you out of the 3 year contract even though they cannot provide proper working service!

    Beware of this company, they are horrible, service is horrible!!!! File complaints to stop them from doing this to others!!! Keep your family safe and do not use Security One

    Read More
  7. User Score
    1
    May 23rd, 2017
    1 people found this review helpful!
    Please don’t use this company. Tech support and customer are horrible. If you have error on your system they take couple weeks to send the tech out to fix it. But ….. just wait until your contract is end then you thave to cancel their service than that is the nightmare. They don’t let you cancel the service unless you have to send them the cancellation letter. But the problem is they still charged your credit card monthly with a reason that they never received your letter, no matter how many times you sent the letter and fax to them. No matter how many customers and managers involved. Their answers alway we didn’t received your cancellation letter, just send it or fax to us again. On My case is I tried to cancel 11 months ago but at this time my card still changed form them.
    Read More
  8. User Score
    2
    May 22nd, 2017 Pomona, CA
    1 people found this review helpful!
    I stopped by my elderly mothers home and noticed the chimes and alerts had been turned off. I had no idea what to do so I called the Customer Service. I was told that I had to “leave a message” and that someone would call me back. With no call back, I again called the number and was again told someone would call me back. It has now been 3 hours and NOTHING, not a word from them. Fortunately, we were able to reset the system ourselves. Thanks for NOTHING. Ive never heard of an alert company that “calls you back”, oh wait, they never did.
    Read More
  9. User Score
    10
    May 17th, 2017
    1 people found this review helpful!
    I’ve had nothing but great experiences so far with Security One. Their technician was very willing answer any and all of my questions. Their customer service has been top notch. I’m pleased with the system and glad I made the switch from ADT over to them to save some money!
    Read More
  10. User Score
    0
    May 17th, 2017
    0 people found this review helpful!
    Alarm goes off for no reason. They tell you it must be faulty equipment and they don’t come fix it but they keep charging you. Worst security company I have ever used.
    Read More
  11. User Score
    10
    May 5th, 2017 Torrance, CA
    1 people found this review helpful!
    I just had my system taken over by Security One. I was a loyal customer of my previous company but I got tired of the service fees everytime I needed someone to come out and help me. I received a call from Security One where the sales person convinced me with the locked in rate and no charge service calls..I looked online and after some research I went ahead and did the change. The equipment is nice and everyone I have touched basis with is knowledgeable..I’m happy with my decision.
    Read More
  12. User Score
    0
    May 4th, 2017 Riverside, CA
    0 people found this review helpful!
    I see my follow up to my original post was not honored Therefore I will post the comment again. My credit card was charged an $85 trip charge without my authorization. When I was on the phone with the person who called to solicite the charge I told her the circumstances and said I did not think a charge was right. So after much todo and her insisting on how I would pay the charge I said I would not pay and to take a hike. Hopefully this was recorded because that would support everything I’ve said. So engage these folks at your own risk. In the meantime my internet is down as a result of I don’t know what. Surely something got messed up with all the dinking around trying to make the verizon hotspot work. Am extremely frustrated as I don’t know how to get my internet back.
    Read More
  13. User Score
    2
    May 3rd, 2017 Los Angeles, CA
    0 people found this review helpful!
    To begin, the tech person was good. The camera didn’t work so I called Security One to have a tech come to fix it. He found the camera could not be tied to a hotspot that I had purchased. Initially it was connected to DSL. Upfront I mentioned to him I would be changing to a Hotspot but nothing was said about incompatibility. Next thing I know is I get a phone call to inform me I owed a trip charge. The system was in only a week and the camera not working. Was told by the girl on the other end it would not work because I had unplugged the DSL. Firstly, I was not told there would be a trip charge, secondly I was not told the camera would work if I unpluged the DSL. Now my wifi and internet is not working at all, and I am stranded. I told the person on the phone that I was not informed of a trip charge, or that the camera would not work on a hotspot and that the installation was only a few days in and what sort of warranty do they have. 1 week, 1 day, 1 month? No answer. I feel Security One is being unfair to me. Do they or do they not want me as a customer. I believe they don’t. Therefore, at this point I can’t in good conscience recommend them. By the way I refused my cc # for the trip charge and was told that customer service would contact me. At this time no one has contacted me. I am tempted to rip the system out and go back to ADT.
    Read More
  14. User Score
    10
    April 26th, 2017 Summerville, SC
    1 people found this review helpful!
    Security One is by far the best company I’ve ever used (and I’ve gone through a few!) Customer service is really on top of it and I’ve never had an issue with getting help. I take care of my elderly aunt who has dementia, and she is constantly accidentally setting off the alarm, but the employees at Security One are really great people and are extremely understanding. Once, the alarm went off in the middle of the night because my Auntie was trying to walk out of the house! This system saved my butt and possibly her life! I love you Security One!
    Read More
  15. User Score
    10
    April 26th, 2017
    2 people found this review helpful!
    I love Security One. I travel a lot for work…well basically all the time. Haha. Any way, I love my alarm from Security One. They set me up with the absolute best system. No matter where in the world I am I can check in on my home and control the home automation with a push of the button. They were super friendly and helpful. They system definitely cost a lot less than most of the quotes that I received from other companies. I have only every needed to contact the customer service people once because I had a door sensor that had stopped working. Easy to communicate with, nice, informative and were quick to help me get the problem fixed.

    Seriously if you are thinking about getting a home security alarm, do yourself a favor and contact Security One.

    Read More
  16. User Score
    0
    April 18th, 2017
    1 people found this review helpful!
    They are by far the worst company we have ever used. Our security system was going off for no reason. The sheriffs department was called 3 times while we were out of the country and they were all false alarms, within a 48 hour window! We tried cancelling but they refused. Stay away!!!!!!!!!
    Read More
  17. User Score
    10
    April 18th, 2017
    2 people found this review helpful!
    Security One was incredible in my opinion. Before I was with ADT but I switched because Security One will service my alarm forever and offered a more affordable offer. I love dependability and affordability. The equipment was better too. To top it all off, the representatives won me over. Perfect scores all around.
    Read More
  18. User Score
    9
    April 14th, 2017 Midvale, UT
    3 people found this review helpful!
    Security one alarm system has been great. What I really appreciate most about security one alarms it’s a protection they provide for my home. I really like they are a local company also. A most about security one alarms it’s a protection they provide for my home. I really like their local company also. After spending much time looking into various security systems my experience with security one alarms has been the most affordable, and overall great customer service.
    Read More
  19. User Score
    8
    April 11th, 2017 Salt Lake City, UT
    3 people found this review helpful!
    I had a great experience with Security One, the price is great, and I was able to understand whoever was helping me on the phone because they are a local company. I knew I could trust them when I saw they had a a+ rating.
    I’d definately recommend them to my friends.
    Read More
  20. User Score
    10
    April 7th, 2017
    2 people found this review helpful!
    This is a great service. I absolutely love how local and affordable this is. They were really friendly and incredibly helpful with answering any and all of my questions. I heavily recommend this company.
    Read More

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Our Score
4.4
User Score
4.3
Rank this Company

Ratings Breakdown

Price

Cellular monthly price (Simply package)
Undisclosed

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
3/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Yes

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
64
Our Score
9.0
User Score
8.2
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,046