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#86
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Security One Alarm Systems

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Our Score
3.6
User Score
4.5
Our Score
3.6
User Score
4.5
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

Undisclosed

Install & Equipment Fee

Undisclosed

Contract Length

36

Cancellation Policy

Yes

System Relocation Fee

Fees May Apply

Number of Reviews

73

This Review is maintained by Chase Sagum

Review Last Updated: July 17, 2019

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.1
$34.99-49.99
$69+

#3

5.1
$34.95-59.99
$199-499

#86
SecurityOne_Logo

4.5
Undisclosed
Undisclosed

Pros

While many companies charge hundreds of dollars for activation or installation of the system, or for the price of the equipment, customers pay zero upfront costs with Security One. Security One offers four competitive home security packages that offer a number of security and automation devices. Each package comes with a number of standard features, including wireless monitoring, a lifetime warranty on parts and labor, and locked-in monthly rates. The warranty applies for as long as you are a paying Security One customer. Security One also guarantees that its customers’ rates will never increase over time. While many home security companies promise low initial rates, they also reserve the right to increase these rates after an initial period. Security One promises to lock-in its rates for the entire life of the contract.

Security One’s Security Takeover package is unique in the home security industry because not only is this package compatible with systems from top home security providers, but Security One also claims it can provide comparable monitoring services at a better rate – or the company will upgrade your system for you. Many home security companies’ equipment is exclusively compatible with their own monitoring, so a company that claims cross-compatibility may be the way to go if you are not satisfied with your current monitoring.

Cons

Although Security One has made several unique and promising claims on its website, the company offers next to no information upfront about what any of these claims actually mean for customers. For example, while the company claims a lifetime warranty on equipment and labor, it makes no mention of how much this warranty will cost, whether service technicians will charge for repair visits, exclusions under which equipment is not covered, and more. The same is true for pricing information. Customers are required to request a quote before they can receive pricing information. As for the security package, Security One does not specify whether it will upgrade your package for free should the company be unable to provide you with a better monthly monitoring rate.

While Security One has many attractive aspects for new customers, one worrisome issue is the number of online complaints they have had in regards to problems with their products, services, and deceptive sale tactics. Specifically, customers have complained about poor response time following a false alarm, and difficulty in canceling the service.

Our Recommendation

Security One is a nationally recognized home security dealer that has offices in 48 states and provides a high-quality product at competitive prices. If you are in the market for a security system and do not want to pay for all the equipment upfront then Security One is a good choice; however, customers need to be extra careful to get as much information as possible from Security One upfront. Security One may be a good company, but because so little information is directly available on the website, customers may consider trusting their home security needs elsewhere.

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73 Security One Alarm Systems Reviews

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  1. User Score
    1
    February 2nd, 2015 Sacramento, CA
    8 people found this review helpful!
    Was promised the same system that I had prior to signing up with Security One. I feel that my security has been compromised by switching to this company. Reason 1-they only gave me 1 key pad and not two. The tech said my second pad was faulty so he couldn’t replace it. Reason 2- my remotes don’t have a panic feature like the ones I had. Reason 3- the alarm is very faint and can’t really be heard by neighbors or us for that matter. Reason 4- I’m stuck in a conyract for 3 years and I am not 100% happy with my alarm service.
    Read More
  2. User Score
    10
    December 5th, 2014 Ogden, UT
    9 people found this review helpful!
    I had this company come out bc I was tired of my other company. Security One was easy to get a hold of and put down on my contract that rate was locked in and no service fees. Very pleased with them.
    Read More
  3. User Score
    0
    November 6th, 2014 Indianapolis, IN
    4 people found this review helpful!
    I waited all day but no one showed up to install the system on the appointed day. Their number is perpetually busy and I cannot get through to speak to anyone.
    Read More
  4. User Score
    1
    September 11th, 2014 Pasadena, CA
    5 people found this review helpful!
    Within the month of May through 6/2014 I recvd 6 false alarm signals and was Cited in my City $399.00 in fines and citations ! due to security one faulty equipment. No one has acknowledged my phone calls to seek reimbursement for these charges and out of pocket expenses. I am outraged and very disappointed with security one / Safe Home Security and their lack of response and accountability
    Read More
  5. User Score
    10
    August 30th, 2014 Fullerton, CA
    6 people found this review helpful!
    Been a customer of Security 1 for 3 years now, their service and commitment to me has been outstanding. Their techs are clean and very polite when they come to service our system, which btw they don’t charge you. Their customer service has always been very fast treat me like we’ve been friends all of our lives. I couldn’t be happier with their service.
    Read More
  6. User Score
    9
    August 28th, 2014 Los Angeles, CA
    6 people found this review helpful!
    Got the best deal through the security one guys. Called some others and they charged too much. Security one gave me the same package for way less.
    Read More
  7. User Score
    1
    July 27th, 2014 El Monte, CA
    6 people found this review helpful!
    THIS COMPANY IS A NIGHTMARE! Our security system continues to have frequent false alarms and this company doesn’t have a CLUE how to fix our system! WE REFUSE TO PAY FOR A SYSTEM THAT DOESN’T WORK! They have over 1,100 complaints to the Better Business Bureau and still continue deceptive sales and business practices and treat their customers like half-wits! Will they ever learn?
    Read More
  8. User Score
    9
    July 21st, 2014 Henderson, NV
    5 people found this review helpful!
    Security One has been awesome! Their system is so easy to use and I have recommended two friends to them. I did have 1 issue with the system but they came out within 24 hours to fix and it’s been perfect ever since.
    Read More
  9. User Score
    10
    January 17th, 2014 Midvale, UT
    6 people found this review helpful!
    I rarely write reviews but I would be remiss if I did not take the time to write about Security One. It was such a great relief to find an alarm company that was kind, helpful, and courteous. They have provided outstanding customer service and the best rate that I could find. I highly recommend Security One and will continue to tell my friends and family about this wonderful company.
    Read More
  10. User Score
    10
    January 8th, 2014
    5 people found this review helpful!
    My parents are getting older and my father has had a couple open heart surgeries, plus the area of town where they live is not so great. maybe it was when they moved in fifty years ago but it has gone down hill. any way my brothers and i felt the need to get a life alert system for my father and to get a security system to help protect our parents for home invasions. as we looked into it we realized that these type of home goods are very expensive and can run up to thousands of dollars to start out plus the monthly monitoring. then we found security one! their customer service experts explained the best options for what we needed, and not only did we get the security system but also the life alert pendant all in one system that was at an affordable price that we could handle. thank you security one! my mother tells me all the time how wonderful it is and the peace of mind she has at night or whenever she leaves the house.
    Read More
  11. User Score
    10
    January 6th, 2014 North Las Vegas, NV
    7 people found this review helpful!
    I did a lot of research of several different security companies before finally deciding to go with Security One as I found that I would get more bang for my buck with them. Not only has the process been very simple and fast, but everyone that I’ve spoken to has been very professional and attentive to my specific needs and were willing to go above and beyond to help me get exactly what I wanted in my security system. Also, as stated in other reviews, the customer service has been exceptional!! 10’s all around! Would highly recommend Security One!!
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  12. User Score
    10
    January 4th, 2014 Manhattan Beach, CA
    5 people found this review helpful!
    I have been with Security One for a few years now. Before Security One I had a different Security Company and their rates were constantly increasing. Security One never increases their rates and I love that! Security One has over delivered and I would recommend them to anyone.
    Read More
  13. User Score
    10
    January 2nd, 2014 Colorado Springs, CO
    6 people found this review helpful!
    To me customer service is No.1. Security one has always gone over and above. Claudio was informative when I called and answered any questions I have had. If there was a problem the companies response was prompt and courteous.
    Read More

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Our Score
3.6
User Score
4.5
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

Undisclosed

Install & Equipment Fee

Undisclosed

Contract Length

36

Cancellation Policy

Yes

System Relocation Fee

Fees May Apply

Number of Reviews

73
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,441