Sentry Security has been providing full-service residential and commercial security systems to the greater Chicago area since 1985. They are a local, independent company dedicated to customer satisfaction and providing high-quality products. There are contracts associated with Sentry Security’s services and they typically last 3 years.
Security System Overview
Sentry Security offers a basic security package that is comparable to most companies in the industry. Using Honeywell, GE, or DMP equipment, Sentry offers either a landline or wireless system that includes a control panel, key fob, three door sensors, and a motion sensor. The upfront costs are about $600 for the basic package and $35/month for 36 months. At the end of the three-year contract the customer may go to a month-to-month payment system.
Sentry Security prides itself on great customer service. An example of their customer-first emphasis, since 2011 they have had zero complaints with the Better Business Bureau and have maintained an A+ rating. Also, Sentry is the only Chicago-area company to meet the performance criteria for Best Picks, an independent list of top-quality home service providers for several major metropolitan areas, and they were ranked number 83 on the SDM Magazine’s rankings of largest US Security Companies for 2011.
One potential downside to their basic package is that it only provides a one year parts and labor warranty. Since the contract is a minimum of three years, customers will be without coverage on their system for several years unless they pay a monthly service fee to extend the warranty. Also, it is a bit unfortunate that they require both full payment of the equipment upfront and a multi-year contract. Typically, if a company demands that customers pay for the system in full they will provide some flexibility on the contract length; however, Sentry does not provide this option.
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