Smith Monitoring was founded in 2005 and has won several industry specific awards.
Installation of their systems and activation Smith Monitoring’s service is free with their standard contract. Their standard contract is a 36 month term, with a minimum monthly payment of $17.95. It’s difficult to find information regarding Smith Monitoring’s cancellation policy. The technology and equipment used by Smith Monitoring is one of their top priorities. They have partnered with many other large companies in the home security industry to stay current with their products and services. These partnerships allow consumers to have confidence they will remain up-to-date.
Overall, the general opinion of Smith Monitoring is favorable. As with all companies, there are negative testimonials. The negative testimonials are far outweighed by the good. Most people are very satisfied with their experience with Smith Monitoring. Smith Monitoring puts customer service above all else. They aren’t a company that makes a sale, and then walks away. They make sure the client is still satisfied past the installation.
If you move within the first year of your term there is a fee, and you must stay within their service areas to avoid cancellation fees. Smith Monitoring’s service areas are limited. They are still a small company and out-source some of their services to their partners.
Smith Monitoring offers a unique selection of home automation options. For starters, they offer the basic Smart Home package, which includes a touch screen panel, smart phone control, text/email notifications, and severe weather alerts. This package is a three year agreement and costs $99 upfront and $45.99/month. The second option is called the Smart Home Energy package. It includes all the same equipment as the basic option, plus two smart thermostats and a lifetime warranty. This package is $149 upfront and $54.95/month. The last and package called Smart Home Plus includes everything from the basic package plus two indoor fixed cameras (or one indoor and one outdoor) and a lifetime warranty. This package costs $199 upfront and $64.95/month.
If you want a package that includes all features possible then you have to buy the Smart Home Plus package and pay for each item separately after that. For example, if you get the Plus package and want thermostats, lighting control, and a garage door sensor then each of these items must be bought on top of what you initially pay.
Like most companies, Smith Monitoring has some home automation equipment that must be purchased separately. Also, they do not provide the options that some companies do simply because they do not want to mess with certain types of technology, such as electronic doors and flood sensors. The other downside to the various packages is that they allow the customer the option to control a wide variety of equipment without providing them the equipment to do it. For example, they provide free apps to control lighting and appliances remotely but they do not provide the lighting appliance equipment in their packages.
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