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#12
Smith-Monitoring

Smith Monitoring

Similar to: Frontpoint Security

Our Score
7.7
User Score
5.7

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Our Score
7.7
User Score
5.7
Rank this Company

Ratings Breakdown

Price

Monthly landline payment
$17.95

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
36 Months

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Undisclosed

Index

Quality Index (Below 413 is good)
145

Number of Reviews

User reviews here on BHSC
29

This Review is maintained by Chase Sagum

Review Last Updated: January 6, 2017

Smith Monitoring was founded in 2005 and has won several industry specific awards.

The Good

Installation of their systems and activation Smith Monitoring’s service is free with their standard contract. Their standard contract is a 36 month term, with a minimum monthly payment of $17.95. It’s difficult to find information regarding Smith Monitoring’s cancellation policy. The technology and equipment used by Smith Monitoring is one of their top priorities. They have partnered with many other large companies in the home security industry to stay current with their products and services. These partnerships allow consumers to have confidence they will remain up-to-date.

Overall, the general opinion of Smith Monitoring is favorable. As with all companies, there are negative testimonials. The negative testimonials are far outweighed by the good. Most people are very satisfied with their experience with Smith Monitoring. Smith Monitoring puts customer service above all else. They aren’t a company that makes a sale, and then walks away. They make sure the client is still satisfied past the installation.

The Bad

If you move within the first year of your term there is a fee, and you must stay within their service areas to avoid cancellation fees. Smith Monitoring’s service areas are limited. They are still a small company and out-source some of their services to their partners.

The Bottom Line

Smith Monitoring views customers’ experience as their top priority. They use top of the line equipment and ensure their customers are happy. Overall, they have good practices and solid principles. Just, don’t leave their service area or move within the first year (unless you don’t mind paying the fees)

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.2
$19.99-$42.99
$0

#2

7.5
$34.99
$99

#3

5.6
$34.95-49.95
$99

#12
Smith-Monitoring

5.7
$17.95
$0

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29 Smith Monitoring Reviews

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  1. User Score
    0
    September 5th, 2017 Dallas, TX
    1 people found this review helpful!
    I tried to cancel a service monitoring because I cannot use it. I have a lot of false alarms if I use it and it’s useless. Please don’t make the same mistake. DON’T sign with Smith.
    Read More
  2. User Score
    0
    May 26th, 2017
    0 people found this review helpful!
    Tried to cancel because we had to move to a different state… No way out of the contact??? Rude customer service Aron. Careful when signing for this service
    Read More
  3. User Score
    10
    May 25th, 2017 Conroe, TX
    0 people found this review helpful!
    I’ve been really happy with Smith & Thompson. They entire process from signup to installation to monitoring was pretty seamless and the support staff has been very helpful answering all my questions. Highly recommend their service if your home needs monitoring.
    Read More
  4. User Score
    9
    May 24th, 2017 Houston, TX
    0 people found this review helpful!
    So far we have a had great service from Smith Thompson. Setup was easy, on time, and friendly. Setup was easy and they only offer wireless systems which adds a level of security. Their low monthly rate is a big draw to use them as a company.
    Read More
  5. User Score
    0
    April 13th, 2017 Houston, TX
    0 people found this review helpful!
    calling to the service waiting for 4 hours never call back and they dont do the service for asian bad company
    Read More
  6. User Score
    10
    February 22nd, 2017 Terrell, TX
    4 people found this review helpful!
    I recently switched to Smith Thompson to eliminate the cost of my home telephone line and reduce my monthly monitoring cost. The technician that came to my house had to replace 4 keypads and the main board. He was early to his appointment after calling 30 minutes ahead as asked, was courteous and prompt to complete the work. He answered all of my questions during the installation and left a very helpful “cheat sheet” on doing the most common maintenance tasks (adding and remove codes, etc). Overall I’ve been with S-T for 2 months and have been very happy with the service provided. I’d recommend them highly for anyone looking for a reliable alarm company.
    Read More
  7. User Score
    0
    February 16th, 2017
    2 people found this review helpful!
    Constant failing devices. Poor Customer service. In less than one month, they had come out to my home to fix devices problems still persist. Now they are washing their hands and suggest that my home is attacking their system. I have been told if I want to cancel the entire 36 months of services are due.
    If any knows a away out please help.
    Read More
  8. User Score
    0
    January 31st, 2017
    2 people found this review helpful!
    Called smith monitoring. Talked to 2 diferent people. Each told me something diferent. Wanted to change my equipment wich was brand new and never has been used. They advertise in their website they can reprogram any alarm sistem, wich abiously they cant. Why do they advertise somwthing they cant do. Aslo price wasent 17.99
    With out looking at my sistem they quoted me at 31.99. Stay away from them
    Read More
  9. User Score
    10
    January 19th, 2017 Allen, TX
    0 people found this review helpful!
    Excellent price and customer service
    Read More
  10. User Score
    0
    December 7th, 2016
    1 people found this review helpful!
    We have had a terrible experience with this company. Despite the fact that we already had all the necessary equipment installed in our home, we were charged more than twice their advertised $17.95/month. They told us that the only way to get service with them, which still appeared to be cheaper than some other companies, was to sign a three-year contract. After two years in our home, we decided to rent it out. Our tenants already had another contract they wanted to transfer over, so they weren’t interested in taking over our contract. They moved in a week after they came to see our house. We were contacted by Smith saying that because the tenants had transferred their own service over, Smith had lost contact with our system, and because we hadn’t called to cancel the contract with a month’s notice, they were going to tack on an additional year to our contract–even though we had not cancelled, and it would have been impossible to give them a month’s notice! We are still trying to resolve this issue, but they have been incredibly inflexible, and it seems the only way to proceed is to cancel service and pay them for the remainder of the contract. Furthermore, while the person who came out to set up the system was incredibly friendly, everyone I’ve spoken to on the phone has been curt. We do not recommend using this company.
    Read More
  11. User Score
    0
    August 18th, 2016 Houston, TX
    4 people found this review helpful!
    This company is very bad. They pull your credit without letting you know. Beware out there before signing up. I was pissed off and was trying to cancel they disconnected my phone than I called up again. It was a very bad experience.
    Read More
  12. User Score
    0
    June 2nd, 2016 San Antonio, TX
    6 people found this review helpful!
    I was shopping for a security system, and gave Smith a call. Thad Davis is Sales gave me all the info. He then wanted to look at my credit as proof that I owned the home. I specifically asked him if it would be a Hard Inquiry. He replied saying that No, it was only going through Equifax and would not be a Hard Pull. 2 days later, a hard inquiry showed up on equifax. When I called Smith Monitoring back to ask them to kindly remove their inquiry. They said No. 3 different sales people kept passing me off to fake numbers as I kept asking for a manager’s number. And Thad, very kind when trying to make the sale, then when I asked him about removing his inquiry he called me a liar and told me that’s its not a big deal.
    I would stay away from this company. They lied on the phone and treated me like dirt.
    Read More
  13. User Score
    2
    May 18th, 2016 Houston, TX
    5 people found this review helpful!
    Overall I’m somewhat satisfied with Smith after a few months of service but do have some complaints. First, the low advertised prices on their website are nonexistent because they will make you switch equipment to get their monitoring and you will get put on a plan that is twice as expensive because of the equipment install (expect to pay at least $35 a month with a multi year contract). Second, Smith does not do anything except the actual install your monitoring is done by Central Security Group and this caused me a lot of confusion setting up billing with multiple companies since they don’t seem to communicate with each other. This also causes confusion when you have an issue because the company you call is usually the wrong one and you have to call the other (Smith or Central). Last complaint is that Smith Monitoring did a hard inquiry on my credit (the type that counts against your credit score) that now shows on my credit report and will negatively impact my credit score for years. There is no reason for them to have done this type of inquiry since they are not lending me money or signing me up for a credit card and had I known they were doing that I likely would have stayed with ADT which was only $2 a month more. If you are thinking of making a large purchase in the near future which will require credit you should hold off on switching to Smith because your credit score will drop. As for the alarm service if the alarm goes off it does seem to work and Central Security Group is quick to call when it does to see if everything is ok.
    Read More
  14. User Score
    0
    January 11th, 2016 Austin, TX
    3 people found this review helpful!
    don’t sign up, their cancellation policy and 3 year commitment is bad.
    Read More
  15. User Score
    10
    October 13th, 2015 Dallas, TX
    1 people found this review helpful!
    Punctual, knowledgable and very courteous, would highly recommend.
    Read More
  16. User Score
    10
    October 13th, 2015 Leander, TX
    1 people found this review helpful!
    All was smooth, easy and good.
    Read More
  17. User Score
    10
    October 13th, 2015 Dallas, TX
    0 people found this review helpful!
    Very professionals!
    Read More
  18. User Score
    10
    October 13th, 2015 Sandy, TX
    2 people found this review helpful!
    Pete installed a security system at my home recently and did an outstanding job. He was punctual, professional, and courteous. I appreciate the great service.
    Read More
  19. User Score
    10
    October 12th, 2015 Houston, TX
    2 people found this review helpful!
    Mark was our technician and he did a great job. He was courteous and was very nice to me and my family. I would recommend him and smith to anyone looking for a home security system.
    Read More
  20. User Score
    10
    October 9th, 2015 Richardson, TX
    2 people found this review helpful!
    Their service was very good and professional and the product works great.
    Read More

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Our Score
7.7
User Score
5.7
Rank this Company

Ratings Breakdown

Price

Monthly landline payment
$17.95

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
36 Months

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Undisclosed

Index

Quality Index (Below 413 is good)
145

Number of Reviews

User reviews here on BHSC
29
Our Score
9.0
User Score
8.2
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,059