Smith Monitoring

Smith Monitoring

6.9

Our Score

5.5

User Score

Pros

Installation of their systems and activation Smith Monitoring's service is free with their standard contract. Their standard contract is a 36-month term, with a minimum monthly payment of $17.95. It's difficult to find information regarding Smith Monitoring's cancellation policy. The technology and equipment used by Smith Monitoring is one of their top priorities. They have partnered with many other large companies in the home security industry to stay current with their products and services. These partnerships allow consumers to have confidence they will remain up-to-date.

Overall, the general opinion of Smith Monitoring is favorable. As with all companies, there are negative testimonials. The negative testimonials are far outweighed by the good. Most people are very satisfied with their experience with Smith Monitoring. Smith Monitoring puts customer service above all else. They aren't a company that makes a sale and then walks away. They make sure the client is still satisfied past the installation.

Cons

If you move within the first year of your term there is a fee, and you must stay within their service areas to avoid cancellation fees. Smith Monitoring's service areas are limited. They are still a small company and out-source some of their services to their partners.

Our Recommendation

Packages and pricing from Smith's are not clear on the company's website. It also appears that the company outsources home security clients. For these reasons, we cannot recommend Smith Monitoring at this time.

Check out Protect America.

Ratings Breakdown
Monthly Monitoring Fee $17.95
Install & Equipment Fee $0
Contract Length 36 Months
Cancellation Policy Undisclosed
System Relocation Fee Undisclosed
Number of Reviews 38
Review Last Updated: November 27, 2019

Real Customer Reviews

The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.

In order to ensure the legitimacy of reviews on BestHomeSecurityCompanys.com, all reviews are moderated by real people. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.

38 Smith Monitoring Reviews

1. Select Your Rating:

0=worst

10=best

2. Share Your Experience:

3. Review Validation:

0

Score

dennismmore@earthlink.net

Oct 31, 2018

Its a shell company of reliant and has awfull customer service. The workers seem underpaid. Very disorganized.

10

Score

Ryan

Jun 18, 2018

We have used Smith Thompson for around 4 years now. Every aspect of the process from installation to monitoring has been great, and their prices are very reasonable. I would highly recommend Smith Thompson!

0

Score

dileep varghese Plano, TX

Jun 8, 2018

They do auto renew your contract by one year after your initial contract of whatever term expires without even giving you notice.. crooks...

4

Score

Debbie Maestaz

Jun 7, 2018

I didn't have a problem for 2 years of 3 year contract until trying to cancel service due to no longer being employed and moving from the area. They make no exceptions to your unforseen change in work and living status, none. So don't sign a contract find a service without contract. Ridiculous

10

Score

Winston B. Indianapolis, IN

May 24, 2018

Great seamless install and awesome affordable rates for peace of mind home security.

9

Score

Danika Smith

May 4, 2018

We have had Smith Thompson for over five years now, and have transferred service to three different houses. We have had a great experience, and have had no issues with the system or with customer service. I appreciate the fact that they do not require service contracts and they do not charge extra fees for the services they provide. The quoted price is the price you pay. They are a great company, and were very helpful transferring service, it was seamless! I would recommend Smith Thompson to anyone looking for a quality security company!

10

Score

Chad Althaus

Apr 20, 2018

Smith Thompson has been great so far! Price is so much more affordable than almost all other security companies, and the customer service is so much better, too. I receive quick and friendly responses, and it's also nice to know that they're family-owned and located not too far away (in Plano). Another thing I like is that there are no hidden costs with the system and no last-minute additions that are pushed on you; what you see online is what you get. I'd highly recommend Smith Thompson to anyone looking for a good home security system.

0

Score

Zach Waco, TX

Jan 31, 2018

House was broken into. Alarm went off, no one contacted me. 1 hour later i arrive home, turn off the alarm with my code and contact the police. After contacting smith as to why neither I nor the police were contacted, i was told "because you turned off the alarm when you arrived, an HOUR later". Just sent them a certified letter demanding payment for the items stolen from my property and the $59.99 service fee per month for the last year since they aren't "monitoring" anything.

1

Score

outencs1

Dec 13, 2017

Poor customer service, attitude and communication. I

0

Score

Nena Dallas, TX

Sep 6, 2017

I tried to cancel a service monitoring because I cannot use it. I have a lot of false alarms if I use it and it's useless. Please don't make the same mistake. DON'T sign with Smith.

0

Score

Prateesh Varughese

May 26, 2017

Tried to cancel because we had to move to a different state... No way out of the contact??? Rude customer service Aron. Careful when signing for this service

10

Score

Ryan Conroe, TX

May 25, 2017

I've been really happy with Smith & Thompson. They entire process from signup to installation to monitoring was pretty seamless and the support staff has been very helpful answering all my questions. Highly recommend their service if your home needs monitoring.

9

Score

Elizabeth Stockwell Houston, TX

May 24, 2017

So far we have a had great service from Smith Thompson. Setup was easy, on time, and friendly. Setup was easy and they only offer wireless systems which adds a level of security. Their low monthly rate is a big draw to use them as a company.

0

Score

kevin le Houston, TX

Apr 13, 2017

calling to the service waiting for 4 hours never call back and they dont do the service for asian bad company

10

Score

Ross P Terrell, TX

Feb 23, 2017

I recently switched to Smith Thompson to eliminate the cost of my home telephone line and reduce my monthly monitoring cost. The technician that came to my house had to replace 4 keypads and the main board. He was early to his appointment after calling 30 minutes ahead as asked, was courteous and prompt to complete the work. He answered all of my questions during the installation and left a very helpful "cheat sheet" on doing the most common maintenance tasks (adding and remove codes, etc). Overall I've been with S-T for 2 months and have been very happy with the service provided. I'd recommend them highly for anyone looking for a reliable alarm company.

0

Score

Hellery Blanco Andrade

Feb 16, 2017

Constant failing devices. Poor Customer service. In less than one month, they had come out to my home to fix devices problems still persist. Now they are washing their hands and suggest that my home is attacking their system. I have been told if I want to cancel the entire 36 months of services are due. If any knows a away out please help.

0

Score

Leo mayo

Jan 31, 2017

Called smith monitoring. Talked to 2 diferent people. Each told me something diferent. Wanted to change my equipment wich was brand new and never has been used. They advertise in their website they can reprogram any alarm sistem, wich abiously they cant. Why do they advertise somwthing they cant do. Aslo price wasent 17.99 With out looking at my sistem they quoted me at 31.99. Stay away from them

10

Score

Beth Carpenter-Sims Allen, TX

Jan 19, 2017

Excellent price and customer service

0

Score

Joanna

Dec 7, 2016

We have had a terrible experience with this company. Despite the fact that we already had all the necessary equipment installed in our home, we were charged more than twice their advertised $17.95/month. They told us that the only way to get service with them, which still appeared to be cheaper than some other companies, was to sign a three-year contract. After two years in our home, we decided to rent it out. Our tenants already had another contract they wanted to transfer over, so they weren't interested in taking over our contract. They moved in a week after they came to see our house. We were contacted by Smith saying that because the tenants had transferred their own service over, Smith had lost contact with our system, and because we hadn't called to cancel the contract with a month's notice, they were going to tack on an additional year to our contract--even though we had not cancelled, and it would have been impossible to give them a month's notice! We are still trying to resolve this issue, but they have been incredibly inflexible, and it seems the only way to proceed is to cancel service and pay them for the remainder of the contract. Furthermore, while the person who came out to set up the system was incredibly friendly, everyone I've spoken to on the phone has been curt. We do not recommend using this company.

0

Score

Arshad Ali Houston, TX

Aug 18, 2016

This company is very bad. They pull your credit without letting you know. Beware out there before signing up. I was pissed off and was trying to cancel they disconnected my phone than I called up again. It was a very bad experience.

0

Score

William San Antonio, TX

Jun 2, 2016

I was shopping for a security system, and gave Smith a call. Thad Davis is Sales gave me all the info. He then wanted to look at my credit as proof that I owned the home. I specifically asked him if it would be a Hard Inquiry. He replied saying that No, it was only going through Equifax and would not be a Hard Pull. 2 days later, a hard inquiry showed up on equifax. When I called Smith Monitoring back to ask them to kindly remove their inquiry. They said No. 3 different sales people kept passing me off to fake numbers as I kept asking for a manager's number. And Thad, very kind when trying to make the sale, then when I asked him about removing his inquiry he called me a liar and told me that's its not a big deal. I would stay away from this company. They lied on the phone and treated me like dirt.

2

Score

AW Houston, TX

May 18, 2016

Overall I’m somewhat satisfied with Smith after a few months of service but do have some complaints. First, the low advertised prices on their website are nonexistent because they will make you switch equipment to get their monitoring and you will get put on a plan that is twice as expensive because of the equipment install (expect to pay at least $35 a month with a multi year contract). Second, Smith does not do anything except the actual install your monitoring is done by Central Security Group and this caused me a lot of confusion setting up billing with multiple companies since they don’t seem to communicate with each other. This also causes confusion when you have an issue because the company you call is usually the wrong one and you have to call the other (Smith or Central). Last complaint is that Smith Monitoring did a hard inquiry on my credit (the type that counts against your credit score) that now shows on my credit report and will negatively impact my credit score for years. There is no reason for them to have done this type of inquiry since they are not lending me money or signing me up for a credit card and had I known they were doing that I likely would have stayed with ADT which was only $2 a month more. If you are thinking of making a large purchase in the near future which will require credit you should hold off on switching to Smith because your credit score will drop. As for the alarm service if the alarm goes off it does seem to work and Central Security Group is quick to call when it does to see if everything is ok.

0

Score

Dr Security Austin, TX

Jan 11, 2016

don't sign up, their cancellation policy and 3 year commitment is bad.

10

Score

Karen burke Dallas, TX

Oct 13, 2015

Punctual, knowledgable and very courteous, would highly recommend.

10

Score

Kathy Pavlovich Leander, TX

Oct 13, 2015

All was smooth, easy and good.

10

Score

Eva M Dallas, TX

Oct 13, 2015

Very professionals!

10

Score

Christopher Johnson Sandy, TX

Oct 13, 2015

Pete installed a security system at my home recently and did an outstanding job. He was punctual, professional, and courteous. I appreciate the great service.

10

Score

max rohrer Houston, TX

Oct 12, 2015

Mark was our technician and he did a great job. He was courteous and was very nice to me and my family. I would recommend him and smith to anyone looking for a home security system.

10

Score

Mansur Kaiser Richardson, TX

Oct 9, 2015

Their service was very good and professional and the product works great.

10

Score

Angelyn San Antonio, TX

Oct 8, 2015

Great custermer service, everything went smooth.

10

Score

info@sombra.net San Antonio, TX

Sep 23, 2015

Very professional. Excellent knowledge and very sensitive to my requests. Highly recommended.

10

Score

Hunter Austin, TX

Sep 21, 2015

Jessie is amazing! He is extremely well informed and very courteous and efficient. He didn't cut corners and was able to set things up exactly how I want them. He was also able to advise us on equipment options and guide us on how to use everything. Thanks Jessie!!!

10

Score

Lynne Clark Dallas, TX

Sep 18, 2015

Mark was the most helpful and kind technician that anyone could hope for to install a home alarm system. His knowledge and training skills are superior. My husband bought this system for me, but I really did not want the system. Yet Mark was able to show me the benefits of owning an alarm system and was such a joy to work with. I am now so excited to have the alarm system in our home. Please know you have an extremely talented asset in Mark. Should you ever need a reference for him please call me. I can always use a very personable, talented and outgoing technician as Mark.

0

Score

Devin Downey Dallas, TX

Aug 12, 2015

Smith Monitoring has admitted to committing CHECK FRAUD and stolen our money that they collected for the City of Dallas Alarm Permit division. Smith Monitoring has also left my family without security since our April 20th installation date and they aren't taking any reasonable action to rectify the situation other than finally returning our calls and making promises they have yet to deliver on. 4/20/15 - a check for $50 is requested and taken by Smith's installer along with our completed City of Dallas Permit request form 5/6/15 - the check (#412) that was addressed to the City of Dallas was cashed with a stamp from "Home Security LLC" which the company that owns Smith Monitoring April & May - our alarm equipment did not work and we waited over a month for an installer to fix the equipment. During this time, installers missed two appointments. They simply did not show up or call. No one from Smith ever reached out to reschedule either. We were stuck at home in each instance as well as when an installer finally did show up to fix the system. June & July - the "fix" to the equipment did not work and we have received numerous false alarms Ongoing - each false alarm has led to me or my wife having to leave work or whatever we are doing to check on our house. Ongoing - during each false alarm call from Smith Monitoring the reps have told us that we do not have a City of Dallas Alarm Permit. In every single one of these calls we have then informed the Smith reps that we submitted our permit and payment through Smith at installation, our check was cashed to the City of Dallas and that Smith should have the permit information on file. This generally leads to argument with the Smith rep telling us that Smith does not handle the permit form and does not take our Alarm Permit check during installation. Last Week - we finally get someone from the Dallas police to call us back and inform us that they don't have an application or payment from us Monday - Our bank begins researching our check as a potential fraud case related to Smith Monitoring Yesterday - Cody confirmed that Smith Monitoring does indeed take the Alarm Permit Request form and the check during the installation Today - Smith Monitoring's head of customer service Currently - We are out $50 for a non-existent alarm permit which we had to re-submit to the City of Dallas. Our drought of security is also ending as we have a new system being installed by Smith Thompson - the company I had meant to be using from the beginning. Here's where Smith Monitoring is continuing to add insult to injury: They have not provided our requested written notice (an email is ok) that we will never receive any charges Smith Monitoring, of any kind, ever as they have promised verbally. They have not provided our requested notice that any agreement we may have with Smith Monitoring is terminated nor have they given us any proof our $50 refund for our permit fee is in progress. I would recommend that you go with ANY security system and monitoring service over Smith Monitoring. Do not be fooled by the seemingly familiar name, they have zero pedigree in quality security.

3

Score

Sanjay Redwood City, CA

Jun 10, 2015

I haven't had issues with the service. I signed up for a 3 year contract with them and the salesperson didn't clearly call out the terms of stopping the service after the term was up. My contract got done 4 months ago and I called them to find out if I could get a better monthly rate for being a long time customer. The customer service representative told me that since I hadn't given a written notice one month prior to the completion of my contract I am now bound to another one year term. I find this practice very shady since the company doesn't remind you about the upcoming contract expiration and ups the contract by a year instead of going month-to-month.

0

Score

Nesh Plano, TX

Sep 3, 2014

We agreed not to pay more then how much it is listed in website per month over the phone. Once tech came, he started bring up price. He contacted Sales person and we start negotiation. I tried to send the tech guy back since there is fishy going on at the beginning, Sales man promised me to take care all the way for 3 years including parts/labor. Now I find out, service is guaranteed for 90 days. He just gave me 3 days to change mind. I was kind of undo that not to accept term. Now, I find out sales man lied to me. I talk to manager, he is just after money. I do not want to recommend any one to Smith Monitoring. Other company has great deal. Do not trust them. They are lair. I am bound with them for 3 years. After then I will disconnect service.

10

Score

Bob Zhang Fort Worth, TX

Dec 13, 2013

I received the camera system and have been very impressed with the features. I was also extremely pleased by the overall experience I had with Smith.

10

Score

Allison Moffett San Antonio, TX

Jul 24, 2013

The unit is being installed today. The two installers have been friendly and knowledgeable. They appear genuinely interested in making sure I understand everything. The install is a bit trickier than a new installation because they are adapting an old system. I appreciate having installers that can answer all my questions.