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Smith Monitoring Reviews

Reviews of Smith Monitoring from real customers
(38 verified)

Our Score
7.7
User Score
5.6

See Top Rated

Our Score
7.7
User Score
5.6
Rank this Company

Ratings Breakdown

Price

Monthly landline payment
$17.95

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
36 Months

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Undisclosed

Index

Quality Index (Below 413 is good)
145

Number of Reviews

User reviews here on BHSC
38

Overall Score

Based on ranking criteria
7.7 /10

Protect America

Compared to industry leader
9.0 /10

This Review is maintained by Chase Sagum

Review Last Updated: November 12, 2018

Most Helpful Reviews

  1. User Score
    0
    Zach
    January 31st, 2018 Waco, TX
    House was broken into. Alarm went off, no one contacted me. 1 hour later i arrive home, turn off the alarm with my code and contact the police. After contacting smith as to why neither I nor the police were contacted, i was told "because you turned off the alarm when you arrived, an HOUR later". Just sent them a certified letter demanding payment for the items stolen from my property and the $59.99 service fee per month for the last year since they aren't "monitoring" anything.Read More
  2. User Score
    0
    Joanna
    December 7th, 2016 
    We have had a terrible experience with this company. Despite the fact that we already had all the necessary equipment installed in our home, we were charged more than twice their advertised $17.95/month. They told us that the only way to get service with them, which still appeared to be cheaper than some other companies, was to sign a three-year contract. After two years in our home, we decided to rent it out. Our tenants already had another contract they wanted to transfer over, so they weren't interested in taking over our contract. They moved in a week after they came to see our house. We were contacted by Smith saying that because the tenants had transferred their own service over, Smith had lost contact with our system, and because we hadn't called to cancel the contract with a month's notice, they were going to tack on an additional year to our contract--even though we had not cancelled, and it would have been impossible to give them a month's notice! We are still trying to resolve this issue, but they have been incredibly inflexible, and it seems the only way to proceed is to cancel service and pay them for the remainder of the contract. Furthermore, while the person who came out to set up the system was incredibly friendly, everyone I've spoken to on the phone has been curt. We do not recommend using this company.Read More

The Good

Installation of their systems and activation Smith Monitoring’s service is free with their standard contract. Their standard contract is a 36-month term, with a minimum monthly payment of $17.95. It’s difficult to find information regarding Smith Monitoring’s cancellation policy. The technology and equipment used by Smith Monitoring is one of their top priorities. They have partnered with many other large companies in the home security industry to stay current with their products and services. These partnerships allow consumers to have confidence they will remain up-to-date.

Overall, the general opinion of Smith Monitoring is favorable. As with all companies, there are negative testimonials. The negative testimonials are far outweighed by the good. Most people are very satisfied with their experience with Smith Monitoring. Smith Monitoring puts customer service above all else. They aren’t a company that makes a sale and then walks away. They make sure the client is still satisfied past the installation.

The Bad

If you move within the first year of your term there is a fee, and you must stay within their service areas to avoid cancellation fees. Smith Monitoring’s service areas are limited. They are still a small company and out-source some of their services to their partners.

The Bottom Line

Smith Monitoring views customers’ experience as their top priority. They use top of the line equipment and ensure their customers are happy. Overall, they have good practices and solid principles. Just, don’t leave their service area or move within the first year (unless you don’t mind paying the fees)

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.9
$19.99-$42.99
$0

#2

7.2
$34.99
$99

#3

3.3
29.99-59.95
$99

#8
Smith-Monitoring-Logo

5.6
$17.95
$0

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38 Smith Monitoring Reviews

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  1. User Score
    0
    October 30th, 2018
    0 people found this review helpful!
    Its a shell company of reliant and has awfull customer service. The workers seem underpaid. Very disorganized.
    Read More
  2. User Score
    10
    June 17th, 2018
    0 people found this review helpful!
    We have used Smith Thompson for around 4 years now. Every aspect of the process from installation to monitoring has been great, and their prices are very reasonable. I would highly recommend Smith Thompson!
    Read More
  3. User Score
    0
    June 8th, 2018 Plano, TX
    0 people found this review helpful!
    They do auto renew your contract by one year after your initial contract of whatever term expires without even giving you notice.. crooks…
    Read More
  4. User Score
    4
    June 7th, 2018
    0 people found this review helpful!
    I didn’t have a problem for 2 years of 3 year contract until trying to cancel service due to no longer being employed and moving from the area. They make no exceptions to your unforseen change in work and living status, none. So don’t sign a contract find a service without contract. Ridiculous
    Read More
  5. User Score
    10
    May 23rd, 2018 Indianapolis, IN
    0 people found this review helpful!
    Great seamless install and awesome affordable rates for peace of mind home security.
    Read More
  6. User Score
    9
    May 3rd, 2018
    0 people found this review helpful!
    We have had Smith Thompson for over five years now, and have transferred service to three different houses. We have had a great experience, and have had no issues with the system or with customer service. I appreciate the fact that they do not require service contracts and they do not charge extra fees for the services they provide. The quoted price is the price you pay. They are a great company, and were very helpful transferring service, it was seamless! I would recommend Smith Thompson to anyone looking for a quality security company!
    Read More
  7. User Score
    10
    April 19th, 2018
    0 people found this review helpful!
    Smith Thompson has been great so far! Price is so much more affordable than almost all other security companies, and the customer service is so much better, too. I receive quick and friendly responses, and it’s also nice to know that they’re family-owned and located not too far away (in Plano). Another thing I like is that there are no hidden costs with the system and no last-minute additions that are pushed on you; what you see online is what you get. I’d highly recommend Smith Thompson to anyone looking for a good home security system.
    Read More
  8. User Score
    0
    January 31st, 2018 Waco, TX
    2 people found this review helpful!
    House was broken into. Alarm went off, no one contacted me. 1 hour later i arrive home, turn off the alarm with my code and contact the police. After contacting smith as to why neither I nor the police were contacted, i was told “because you turned off the alarm when you arrived, an HOUR later”. Just sent them a certified letter demanding payment for the items stolen from my property and the $59.99 service fee per month for the last year since they aren’t “monitoring” anything.
    Read More
  9. User Score
    1
    December 13th, 2017
    1 people found this review helpful!
    Poor customer service, attitude and communication. I
    Read More
  10. User Score
    0
    September 5th, 2017 Dallas, TX
    2 people found this review helpful!
    I tried to cancel a service monitoring because I cannot use it. I have a lot of false alarms if I use it and it’s useless. Please don’t make the same mistake. DON’T sign with Smith.
    Read More
  11. User Score
    0
    May 26th, 2017
    1 people found this review helpful!
    Tried to cancel because we had to move to a different state… No way out of the contact??? Rude customer service Aron. Careful when signing for this service
    Read More
  12. User Score
    10
    May 25th, 2017 Conroe, TX
    0 people found this review helpful!
    I’ve been really happy with Smith & Thompson. They entire process from signup to installation to monitoring was pretty seamless and the support staff has been very helpful answering all my questions. Highly recommend their service if your home needs monitoring.
    Read More
  13. User Score
    9
    May 24th, 2017 Houston, TX
    0 people found this review helpful!
    So far we have a had great service from Smith Thompson. Setup was easy, on time, and friendly. Setup was easy and they only offer wireless systems which adds a level of security. Their low monthly rate is a big draw to use them as a company.
    Read More
  14. User Score
    0
    April 13th, 2017 Houston, TX
    1 people found this review helpful!
    calling to the service waiting for 4 hours never call back and they dont do the service for asian bad company
    Read More
  15. User Score
    10
    February 22nd, 2017 Terrell, TX
    4 people found this review helpful!
    I recently switched to Smith Thompson to eliminate the cost of my home telephone line and reduce my monthly monitoring cost. The technician that came to my house had to replace 4 keypads and the main board. He was early to his appointment after calling 30 minutes ahead as asked, was courteous and prompt to complete the work. He answered all of my questions during the installation and left a very helpful “cheat sheet” on doing the most common maintenance tasks (adding and remove codes, etc). Overall I’ve been with S-T for 2 months and have been very happy with the service provided. I’d recommend them highly for anyone looking for a reliable alarm company.
    Read More
  16. User Score
    0
    February 16th, 2017
    3 people found this review helpful!
    Constant failing devices. Poor Customer service. In less than one month, they had come out to my home to fix devices problems still persist. Now they are washing their hands and suggest that my home is attacking their system. I have been told if I want to cancel the entire 36 months of services are due.
    If any knows a away out please help.
    Read More
  17. User Score
    0
    January 31st, 2017
    4 people found this review helpful!
    Called smith monitoring. Talked to 2 diferent people. Each told me something diferent. Wanted to change my equipment wich was brand new and never has been used. They advertise in their website they can reprogram any alarm sistem, wich abiously they cant. Why do they advertise somwthing they cant do. Aslo price wasent 17.99
    With out looking at my sistem they quoted me at 31.99. Stay away from them
    Read More
  18. User Score
    10
    January 19th, 2017 Allen, TX
    0 people found this review helpful!
    Excellent price and customer service
    Read More
  19. User Score
    0
    December 7th, 2016
    2 people found this review helpful!
    We have had a terrible experience with this company. Despite the fact that we already had all the necessary equipment installed in our home, we were charged more than twice their advertised $17.95/month. They told us that the only way to get service with them, which still appeared to be cheaper than some other companies, was to sign a three-year contract. After two years in our home, we decided to rent it out. Our tenants already had another contract they wanted to transfer over, so they weren’t interested in taking over our contract. They moved in a week after they came to see our house. We were contacted by Smith saying that because the tenants had transferred their own service over, Smith had lost contact with our system, and because we hadn’t called to cancel the contract with a month’s notice, they were going to tack on an additional year to our contract–even though we had not cancelled, and it would have been impossible to give them a month’s notice! We are still trying to resolve this issue, but they have been incredibly inflexible, and it seems the only way to proceed is to cancel service and pay them for the remainder of the contract. Furthermore, while the person who came out to set up the system was incredibly friendly, everyone I’ve spoken to on the phone has been curt. We do not recommend using this company.
    Read More
  20. User Score
    0
    August 18th, 2016 Houston, TX
    5 people found this review helpful!
    This company is very bad. They pull your credit without letting you know. Beware out there before signing up. I was pissed off and was trying to cancel they disconnected my phone than I called up again. It was a very bad experience.
    Read More
  21. User Score
    0
    June 2nd, 2016 San Antonio, TX
    7 people found this review helpful!
    I was shopping for a security system, and gave Smith a call. Thad Davis is Sales gave me all the info. He then wanted to look at my credit as proof that I owned the home. I specifically asked him if it would be a Hard Inquiry. He replied saying that No, it was only going through Equifax and would not be a Hard Pull. 2 days later, a hard inquiry showed up on equifax. When I called Smith Monitoring back to ask them to kindly remove their inquiry. They said No. 3 different sales people kept passing me off to fake numbers as I kept asking for a manager’s number. And Thad, very kind when trying to make the sale, then when I asked him about removing his inquiry he called me a liar and told me that’s its not a big deal.
    I would stay away from this company. They lied on the phone and treated me like dirt.
    Read More
  22. User Score
    2
    May 18th, 2016 Houston, TX
    6 people found this review helpful!
    Overall I’m somewhat satisfied with Smith after a few months of service but do have some complaints. First, the low advertised prices on their website are nonexistent because they will make you switch equipment to get their monitoring and you will get put on a plan that is twice as expensive because of the equipment install (expect to pay at least $35 a month with a multi year contract). Second, Smith does not do anything except the actual install your monitoring is done by Central Security Group and this caused me a lot of confusion setting up billing with multiple companies since they don’t seem to communicate with each other. This also causes confusion when you have an issue because the company you call is usually the wrong one and you have to call the other (Smith or Central). Last complaint is that Smith Monitoring did a hard inquiry on my credit (the type that counts against your credit score) that now shows on my credit report and will negatively impact my credit score for years. There is no reason for them to have done this type of inquiry since they are not lending me money or signing me up for a credit card and had I known they were doing that I likely would have stayed with ADT which was only $2 a month more. If you are thinking of making a large purchase in the near future which will require credit you should hold off on switching to Smith because your credit score will drop. As for the alarm service if the alarm goes off it does seem to work and Central Security Group is quick to call when it does to see if everything is ok.
    Read More
  23. User Score
    0
    January 11th, 2016 Austin, TX
    4 people found this review helpful!
    don’t sign up, their cancellation policy and 3 year commitment is bad.
    Read More
  24. User Score
    10
    October 13th, 2015 Dallas, TX
    1 people found this review helpful!
    Punctual, knowledgable and very courteous, would highly recommend.
    Read More
  25. User Score
    10
    October 13th, 2015 Leander, TX
    1 people found this review helpful!
    All was smooth, easy and good.
    Read More
  26. User Score
    10
    October 13th, 2015 Dallas, TX
    0 people found this review helpful!
    Very professionals!
    Read More
  27. User Score
    10
    October 13th, 2015 Sandy, TX
    2 people found this review helpful!
    Pete installed a security system at my home recently and did an outstanding job. He was punctual, professional, and courteous. I appreciate the great service.
    Read More
  28. User Score
    10
    October 12th, 2015 Houston, TX
    2 people found this review helpful!
    Mark was our technician and he did a great job. He was courteous and was very nice to me and my family. I would recommend him and smith to anyone looking for a home security system.
    Read More
  29. User Score
    10
    October 9th, 2015 Richardson, TX
    2 people found this review helpful!
    Their service was very good and professional and the product works great.
    Read More
  30. User Score
    10
    October 8th, 2015 San Antonio, TX
    1 people found this review helpful!
    Great custermer service, everything went smooth.
    Read More
  31. User Score
    10
    September 23rd, 2015 San Antonio, TX
    1 people found this review helpful!
    Very professional. Excellent knowledge and very sensitive to my requests. Highly recommended.
    Read More
  32. User Score
    10
    September 21st, 2015 Austin, TX
    1 people found this review helpful!
    Jessie is amazing! He is extremely well informed and very courteous and efficient. He didn’t cut corners and was able to set things up exactly how I want them. He was also able to advise us on equipment options and guide us on how to use everything. Thanks Jessie!!!
    Read More
  33. User Score
    10
    September 18th, 2015 Dallas, TX
    2 people found this review helpful!
    Mark was the most helpful and kind technician that anyone could hope for to install a home alarm system. His knowledge and training skills are superior. My husband bought this system for me, but I really did not want the system. Yet Mark was able to show me the benefits of owning an alarm system and was such a joy to work with. I am now so excited to have the alarm system in our home.

    Please know you have an extremely talented asset in Mark. Should you ever need a reference for him please call me. I can always use a very personable, talented and outgoing technician as Mark.

    Read More
  34. User Score
    0
    August 12th, 2015 Dallas, TX
    5 people found this review helpful!
    Smith Monitoring has admitted to committing CHECK FRAUD and stolen our money that they collected for the City of Dallas Alarm Permit division. Smith Monitoring has also left my family without security since our April 20th installation date and they aren’t taking any reasonable action to rectify the situation other than finally returning our calls and making promises they have yet to deliver on.

    4/20/15 – a check for $50 is requested and taken by Smith’s installer along with our completed City of Dallas Permit request form
    5/6/15 – the check (#412) that was addressed to the City of Dallas was cashed with a stamp from “Home Security LLC” which the company that owns Smith Monitoring
    April & May – our alarm equipment did not work and we waited over a month for an installer to fix the equipment. During this time, installers missed two appointments. They simply did not show up or call. No one from Smith ever reached out to reschedule either. We were stuck at home in each instance as well as when an installer finally did show up to fix the system.
    June & July – the “fix” to the equipment did not work and we have received numerous false alarms
    Ongoing – each false alarm has led to me or my wife having to leave work or whatever we are doing to check on our house.
    Ongoing – during each false alarm call from Smith Monitoring the reps have told us that we do not have a City of Dallas Alarm Permit. In every single one of these calls we have then informed the Smith reps that we submitted our permit and payment through Smith at installation, our check was cashed to the City of Dallas and that Smith should have the permit information on file. This generally leads to argument with the Smith rep telling us that Smith does not handle the permit form and does not take our Alarm Permit check during installation.
    Last Week – we finally get someone from the Dallas police to call us back and inform us that they don’t have an application or payment from us
    Monday – Our bank begins researching our check as a potential fraud case related to Smith Monitoring
    Yesterday – Cody confirmed that Smith Monitoring does indeed take the Alarm Permit Request form and the check during the installation
    Today – Smith Monitoring’s head of customer service
    Currently – We are out $50 for a non-existent alarm permit which we had to re-submit to the City of Dallas. Our drought of security is also ending as we have a new system being installed by Smith Thompson – the company I had meant to be using from the beginning.

    Here’s where Smith Monitoring is continuing to add insult to injury:
    They have not provided our requested written notice (an email is ok) that we will never receive any charges Smith Monitoring, of any kind, ever as they have promised verbally.
    They have not provided our requested notice that any agreement we may have with Smith Monitoring is terminated nor have they given us any proof our $50 refund for our permit fee is in progress.

    I would recommend that you go with ANY security system and monitoring service over Smith Monitoring. Do not be fooled by the seemingly familiar name, they have zero pedigree in quality security.

    Read More
  35. User Score
    3
    June 10th, 2015 Redwood City, CA
    6 people found this review helpful!
    I haven’t had issues with the service. I signed up for a 3 year contract with them and the salesperson didn’t clearly call out the terms of stopping the service after the term was up. My contract got done 4 months ago and I called them to find out if I could get a better monthly rate for being a long time customer. The customer service representative told me that since I hadn’t given a written notice one month prior to the completion of my contract I am now bound to another one year term. I find this practice very shady since the company doesn’t remind you about the upcoming contract expiration and ups the contract by a year instead of going month-to-month.
    Read More
  36. User Score
    0
    September 3rd, 2014 Plano, TX
    7 people found this review helpful!
    We agreed not to pay more then how much it is listed in website per month over the phone. Once tech came, he started bring up price. He contacted Sales person and we start negotiation. I tried to send the tech guy back since there is fishy going on at the beginning, Sales man promised me to take care all the way for 3 years including parts/labor. Now I find out, service is guaranteed for 90 days. He just gave me 3 days to change mind. I was kind of undo that not to accept term. Now, I find out sales man lied to me. I talk to manager, he is just after money. I do not want to recommend any one to Smith Monitoring. Other company has great deal. Do not trust them. They are lair. I am bound with them for 3 years. After then I will disconnect service.
    Read More
  37. User Score
    10
    December 13th, 2013 Fort Worth, TX
    2 people found this review helpful!
    I received the camera system and have been very impressed with the features. I was also extremely pleased by the overall experience I had with Smith.
    Read More
  38. User Score
    10
    July 24th, 2013 San Antonio, TX
    0 people found this review helpful!
    The unit is being installed today. The two installers have been friendly and knowledgeable. They appear genuinely interested in making sure I understand everything. The install is a bit trickier than a new installation because they are adapting an old system. I appreciate having installers that can answer all my questions.
    Read More

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Our Score
7.7
User Score
5.6
Rank this Company

Ratings Breakdown

Price

Monthly landline payment
$17.95

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
36 Months

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Undisclosed

Index

Quality Index (Below 413 is good)
145

Number of Reviews

User reviews here on BHSC
38

Overall Score

Based on ranking criteria
7.7 /10

Protect America

Compared to industry leader
9.0 /10
Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,277

Overall Score

Based on ranking criteria
9.0 /10