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#59
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Titan Alarm

Titan Alarm services consumers

Our Score
4.9
User Score
4.4

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Our Score
4.9
User Score
4.4
Rank this Company

Ratings Breakdown

Price

Monthly payments
$34.97

Up-Front Costs

Activation, Install & Equipment
$47

Technology & Equip.

10/10 = BEST
10/10

Contract Length

Total # of months
-

Cancellation Policy

Can you cancel contract?
No

Time in Business

Total # of years
8

A+

Customer Support

Good, Bad, Limited
Limited

Number of Reviews

User reviews here on BHSC
8

This Review is maintained by Chase Sagum

Review Last Updated: November 29, 2016

In 2008, Titan Alarm was founded by two brothers that decided to separate themselves from typical alarm companies by providing superior technology, a higher level of protection, world-class customer service and a core value to treat customers like family.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.2
$44.99
$99-499

#2

8.6
$43.49
$35

#3

7.2
$14.99
$229.96

#59
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4.4
$34.97
$47

Security System Overview

Titan Alarm utilizes cellular monitoring and advanced technology to protect their customers’ homes. Customers who use Titan Alarm receive the following services/equipment:

  • Touch Screen Control Panel – This panel allows customers to easily navigate and control all security system settings with the touch of their finger. Users can set and disarm sensors and ensure that monitoring is set up and properly functioning.
  • Control Home Alarm Remotely – Titan customers also have the ability to control their system remotely. Customers are given a key ring device that will arm and disarm the system. Users can also use their smart phone or tablet to access their system.
  • Wireless Security System – The system itself does not require wires to connect all monitors, detectors, and sub panels. All of the equipment is controlled by the control panel.

The Good

Titan Alarm works toward proving a serene sense to customers by offering automated security services at affordable prices. They aim at helping you dispel any kind of fears due to insecurities. The company carries out assessment tests that will enable them to configure the best ways to serve their diverse customer base in need of automation. They have enabled customers to access their security systems and thermostat of electrical appliances by the click of a button on their mobile phones. This enhances monitoring of your home activities even when you are away, something with which most customers are happy.

The Bad

Titan Alarm responds to complaints against it by providing sufficient information to be rated. They are always ready to solve any complaints against them as fast and amicably as possible. There is a contradiction from what is specified on the contract and what sales representatives tell customers on the ground. Titan Alarm services Arizona and is not to be confused with Fluent (previously Titan Alarm) that is located in Canada.

The Bottom Line

The company takes pride in getting your feedback whether genuine or biased for it is one avenue of detecting areas that need change. Some of the customers have had satisfactory and excellent experiences. These products are high quality because of the high tech equipment used and the incorporation of the wireless network like Wi-Fi connections in monitoring your home. They will help you feel secure once you have your own alarm installed. Contact them and find out on your own, avoid hearsay.

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8 Titan Alarm Reviews

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  1. User Score
    10
    August 2nd, 2016 Avondale, AZ
    0 people found this review helpful!
    I absolutely love the alarm service! The staff is awesome! Dom and Sal a dynamic duo! Thank you for everything! I’ve been s customer since 2009 and am very pleased with Titan! I wish them continued success!
    Read More
  2. User Score
    3
    March 26th, 2015 Phoenix, AZ
    2 people found this review helpful!
    It’s sad to see customer service dwindling these days. I am disappointed with the customer service team at Titan. I have to send numerous emails to get one response back from someone. I have had to wait up to two weeks for a response and then had to call and email again because I still had not heard back. No response for days has now happened 4 times :(. I was pleased with Titan service until I needed to contact them for something. I have been heavily debating breaking my contract at this point.
    Read More
  3. User Score
    9
    January 27th, 2015 Phoenix, AZ
    1 people found this review helpful!
    I have been a Titan Alarm Inc customer since 2009 and have had GREAT service AND customer support when I needed it. My system needed updating in 2014 and the people were right on top of it.
    I would recommend Titan Alarm as they are the BEST!
    Read More
  4. User Score
    2
    January 16th, 2015 Moreno Valley, CA
    0 people found this review helpful!
    my experience with titanium company seems that they lied to me tell me if I get referrals I get cash back never received them. there to bay out my previous alarm company seems to be a hassle to receive that money too. the salesman misrepresent them can’t find anybody to answer my question.I took advantage old sick man
    Read More
  5. User Score
    1
    October 13th, 2014 Palmdale, CA
    0 people found this review helpful!
    You get what you are paying for. There is no weekend technical service if your alarm went off beeping for some technical issues. You have to wait until Monday morning, until they call you back, you are going to have to endure the beeping sound all day and night. I will not going to renew my contract once the three years contract is expired.
    Read More
  6. User Score
    10
    October 10th, 2014 Phoenix, AZ
    2 people found this review helpful!
    My experience with Titan has been nothing but amazing. They have a great local team, they dont outsource or resell your contract. They also dont resell old equipment or waste time with cheap systems like adt does to get your monthly cost super cheap. Titan was honest, great to work with and they are local.

    I couldnt be more happy.

    Read More
  7. User Score
    0
    July 17th, 2014
    0 people found this review helpful!
    We had a competitor giving us info on their system. I tried to call Titan and was rudely transferred to the “right” spot to gain some comparative info. We were told that this was not the place to call and was supplied another number only to be put on hold. I told the technician to remove the alarm box and that will get them to call me for sure. No dice, no call to either of our numbers….nothing. Waited an hour, no call, the next day, still no call. A week later, no call. What have I been paying for? God only knows what could happen, because Titan alarm sure wouldn’t! I am about to call Titan to inform them that THIER alarm has been removed and why did they not fulfill their end of the contract because by my bank statement, they make no mistake in receiving their payments. I will update my dealings with Titan Alarm. thank you
    Read More
  8. User Score
    0
    April 4th, 2014 Glendale, AZ
    2 people found this review helpful!
    So I had an alarm with Titan installed 3 years and 5 months ago. Several times we had an alarm and they never came across the wireless voice. Additionally, I just called to cancel only to find out that if you don’t cancel BEFORE the end of the 36 month contract your contract renews automatically for ONE YEAR! WHAT?!?!?! Are you kidding me? I’m sure that was never pointed out EVER and what kind of contract requires notice or auto renewal for 1 YEAR! I met my obligation. Their system is out of date and they want me to pay to upgrade the battery so time to switch, but I have to pay for 7 MONTHS!!! Buyer beware and STAY CLEAR of TITAN ALARMS!!!
    Read More

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Our Score
4.9
User Score
4.4
Rank this Company

Ratings Breakdown

Price

Monthly payments
$34.97

Up-Front Costs

Activation, Install & Equipment
$47

Technology & Equip.

10/10 = BEST
10/10

Contract Length

Total # of months
-

Cancellation Policy

Can you cancel contract?
No

Time in Business

Total # of years
8

A+

Customer Support

Good, Bad, Limited
Limited

Number of Reviews

User reviews here on BHSC
8
Our Score
7.8
User Score
8.6
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$43.49

Up-Front Costs

Activation, Install & Equipment
$35

Technology & Equip.

10/10 = BEST
5/10

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Fees May Apply

Time in Business

Total # of years
1992

A

Customer Support

Good, Bad, Limited
Good

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
1,556