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Reviews for Vivint | 2019 Home Security Company Reviews
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#52
Reviews for Vivint | 2019 Home Security Company Reviews

Vivint

Offers home security and smart home automations. Purchase via phone or in person only. Customer reviews rate Vivint 1.5 out of 10 for poor customer service: (read reviews)

Our Score
5.2
User Score
1.4

Call For Quote  855-510-5172

Our Score
5.2
User Score
1.4
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$39.99-49.99

Install & Equipment Fee

$500-1800

Contract Length

60 Months

Cancellation Policy

Undisclosed

System Relocation Fee

$99

Number of Reviews

2,373

This Review is maintained by Chase Sagum

Review Last Updated: October 16, 2019

Vivint Smart Home offers home security, security cameras, and home automation devices for residential homes. Right now, the company has no activation fee. However, if you opt to finance your equipment, you’re locked into a 5-year contract with high monthly fees. Check out Vivint Reviews Below to see what customers are saying about the security provider and post your own review of Vivint.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.1
$34.99-49.99
$69+

#3

5.1
$34.95-59.99
$199-499

#52
Reviews for Vivint | 2019 Home Security Company Reviews

1.4
$39.99-49.99
$500-1800

Pros

Vivint Smart Home Automation Features

One of the ways Vivint is trying to separate from the competition is by positioning themselves as more of a ‘home automation’ solution. Customers can use either Vivint’s SkyControl Panel or Google Home as a hub to control and communicate with all their smart home devices. The great thing about the SkyControl Panel is that it uses two-way audio to communicate with Vivint’s monitoring team, so customers have instant access to support.

To control smart devices remotely, homeowners can use the Vivint Smart Home app. Vivint’s app is highly rated in the Apple app store (4.6/5) and Google Play (4.5/5). With the app, you can control and see the following:

  • Arm and disarm home security
  • Lock and unlock your front door
  • Check the status of your window and door locks
  • Open garage door
  • View live feed on doorbell camera
  • Use two-way audio with doorbell camera
  • View live feed on indoor and outdoor camera
  • Turn lights on, off, and dim
  • Adjust smart thermostat
  • View smoke detectors

Vivint’s home automation system is compatible with common smart home hubs, such as Amazon Echo, Google Home, and Amazon Alexa. For environment controls, Vivint sells both the Element Thermostat and Nest Thermostat. For lighting, Vivint integrates with Philips Hue – LED bulbs that you can control the brightness levels of with your voice or mobile app.

Month-to-Month Contract Option

If you purchase all of your equipment upfront from Vivint, you can be on a month-to-month monitoring contract with them, meaning you can cancel at any time. Without purchasing equipment upfront, Vivint locks customers into a 5-year contract. This month-to-month contract is a great option for those who want to own their equipment immediately, which will cost anywhere from $500 to $1800, depending on what equipment you want to purchase.

Cons

Costly Equipment + High Monthly Monitoring

Vivint’s 24/7 monitoring packages start at $39.99 per month and go up to $49.99/month for video monitoring. This is a bit higher than other leading industry providers, considering equipment needs to be purchased separately. Specifically, their lowest plan is priced considerably higher than other industry-leading providers and their respective lower plans.

The table below compares home security systems from Vivint, Protect America, and Frontpoint. The two big differences you’ll notice between Vivint and Protect America is 1) upfront costs and 2) customer satisfaction. Protect America doesn’t have any upfront fees, Frontpoint has low upfront fees, and Vivint has high upfront fees. Next, Protect America customers rate them an average of 8 out of 10, while Vivint customers rate the company an average of 1 out of 10. Another point worth mentioning is Vivint’s 5-year contract vs a 3-year contract from the compared companies.

  Vivint Protect America Frontpoint
Equipment Upfront $500 - $1800 $0 $69 - $833
Basic Alarm Monitoring $29.99 $19.99 - $41.99 $34.99
Video Monitoring $49.99 $24.99 - $49.99 $49.99
Contract 5-year 3-year 3-year
Installation Professional; $50 - $200 DIY DIY
Customer Rating 1/10 8/10 7/10

Undisclosed Pricing

Another point worth mentioning is that Vivint doesn’t display their package or individual equipment pricing on their website. Instead, the company relies on door-to-door salesmen to advertise technology and pricing. In order to sign up with Vivint or get an estimate, you’ll either need to talk to a salesman in person or speak to customer service reps. In our section below on negative Vivint security reviews, note that the door-to-door salesmen sometimes have high-pressure sales tactics, don’t fully explain the contract, and make some homeowners feel like they have to make an instant decision.

5-Year Contract

Vivint provides equipment free of charge, with one major caveat. You’re basically signing a 5-year (60-month) home security contract. And these contracts aren’t too forgiving for those who want to cancel their home security or are moving. A customer is expected to pay the remaining balance of their contract in the event that they try to cancel early.

Vivint has professional installation service- there is no option for DIY installation – which some people prefer. The company charges $50-$200 for this professional installer.

Negative Vivint Reviews

There are many negative Vivint reviews from customers on our site and the majority of them touch on poor customer service and the long contract that ranges from difficult to impossible to get out of. Common themes among these customer service reviews include:

  • Deceptive sales tactics
  • Poor service
  • Poor billing practices
  • Slow technician response time

You may be wondering why there are so many negative reviews of the Vivint alarm on BestHomeSecurityCompanys.com, when other review sites rate them high and have positive reviews. Unlike other review sites, we do not allow companies to pay to remove reviews, nor do we filter out reviews just to boost or lower a company’s overall score. We have received over 1,500 negative reviews here on this website regarding Vivint from real customers.

Compare Reviews to Protect America

Our Recommendation

Vivint is a well-known home security company that does not charge for its devices upfront. The smartphone mobile app allows you to control your home security systems and smart home devices from wherever you are. However, with a 5-year contract and high monthly monitoring rates, Vivint’s home security systems may be too expensive. Most importantly, we recommend choosing a company with better customer reviews. There are also more affordable home security companies that don’t tie you down with long contracts and have a deeper history of high-level customer service. 


Vivint Home Security and Smart Home Packages

Vivint has various home security solutions (24/7 professional monitoring) with a variety of equipment available. If you use their monitoring services, you will be personally alerted via the Vivint Smart Home app, and if your alarm goes off, their customer service reps will call you and assess your situation before dispatching emergency personnel.

How Much Does Vivint Cost?

Vivint offers three home monitoring packages: one for home security, one for home security and locks, and one for video monitoring. The prices listed below are for monitoring only. You can purchase your equipment upright at cost, or you can finance your equipment for an additional $5 to $30 per month, depending on how much equipment you want.

Smart Protect: $29.99/month

  • SkyControl Panel (smart hub)
  • Vivint Smart Home mobile app
  • Alarm – burglary detection
  • Door / window sensor
  • Motion sensor
  • Glass break sensor
  • Smoke / fire sensor
  • Carbon monoxide sensor
  • Flood / water sensor

Smart Protect + Control: $39.99/month

  • Monitors equipment in the Smart Protect package
  • Smart door lock
  • Smart garage door control

Smart Complete: $44.99-49.99/month

  • Monitors equipment in the Smart Protect + Control package
  • Vivint Doorbell Camera: HD camera, 180-degree view, night vision, two-way audio, live streaming, custom push notifications, and visitor detection.
  • Vivint Outdoor Camera Pro: 1080p video and HD zoom, 140-degree view, night vision, two-way communication, detects threats, and sends notifications to your phone.
  • Vivint Ping indoor camera: HD wide-angle lens, two-way communication, infrared night vision, one-touch calling, and custom mobile notifications.

If you purchase a video monitoring subscription from Vivint, you can have 30 days of cloud storage for up to four cameras (doorbell camera, outdoor and indoor camera. Add another camera for additional costs. The 30-days includes 24/7 camera footage stored to the Vivint Smart Drive (1TB).

Car Guard

  • Car maintenance reminders
  • Location tracking
  • Tamper alert
  • Sync with your home automation or home security system

How Do I Cancel Vivint?

To cancel your monitoring contract with Vivint, you will need to send in a written request that includes your name, address, and account number. If you are in a 5-year contract with Vivint, you will have to pay the entire balance of your contract when you cancel. Make sure to cancel within the window the company gives you. Customers who have tried to cancel even a couple of hours outside of their cancellation window have been denied.

How Long is Vivint’s Contract?

When you do not purchase equipment upfront, you will need to sign a 5-year contract with them. If you want to purchase all of your equipment upfront, you can be on a month-to-month contract. Don’t want to pay for equipment upfront or be locked into a 5-year contract? Check out Protect America.

Does Vivint Offer Solar?

Yes, Vivint Solar operates separately from Vivint Smart Home. Customers may be able to integrate their solar panels with their Vivint Smart Home and manage all from one hub.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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  1. User Score
    1
    August 5th, 2014 FL
    0 people found this review helpful!
    I see a majority of negative comments here and wish to add another. It seems in order to cancel/terminate your contract, you must first ask others within your family/friends to purchase it. If that doesn’t work, then you’re screwed as in my case. First off, who signs a 3 three contract? I did but from here out, guess who won’t? Secondly, getting out of my contract is taking way too much time! I have better things to do with my time. Third, has anyone read all the negativity surrounding Vivint? It’s out there!
    Read More
  2. User Score
    1
    August 4th, 2014 Brooklyn, NY
    0 people found this review helpful!
    Okay so on July 3rd of 2014 a vivint man was stopping door to door around my neighborhood selling vivint. So around 6pm he came to my door. Keep in mind in late may of 2014 we had a break in and was very pissed about how everything was stolen. So i was already looking for a good alarm system for me and my three kids. BUT i told him to come back the same time in august so around August 3rd because a could not afford it at the time. He said that was okay and to give him a check with an empty date so he could date it in August and i could still start the service today. So it sounded very good to me and i agreed to services and the check commitment and signed the contract. They installed the system and told me it would be 256.99 for the first time and then the rest of the months after that would be 59.99. I was happy to get protection at that price. So after they left the system seemed to be working properly . ONE week after they installed it as i stop by the bank to make sure my mortgage money is there and i see my mortgage money 256.99 short and when i asked the bank they said it was vivint who took that amount. I WAS SOO UPSET because i was told the check would be cashed a month after and now i cant pay my mortgage. I called them and explain how i was a single mother raising 3 girls that all go to private school of the such bad area we live in and how i need to pay my mortgage and refinance so i can pay my ex-husband and give his half of the house. They said they feel bad and will refund in 3 days. 3 days later my mortgage is due and i still haven’t seen they put the money back into the account. I called them to find out whats going on and they say they will refund in 7 days. pissed as i am they send a representative back to my house to apologize, as he is standing on my front porch he is scratching his testicles in front of me and my three girls which i thought was out of line. so after 7days they finally said they wasn’t going to refund my money. I was upset . So around August 3rd as i am trying to finish pay my kids tuition bill they took another 256.99 so they took over 500 dollars in ONE MONTH. I Am so pissed i am about to call them so they can take their equipment back because its not far to me nor my children that vivint is enable me to pay my mortgage and their tuition.
    Read More
  3. User Score
    1
    August 4th, 2014 Thornville, OH
    0 people found this review helpful!
    This company has good equipment (sometimes) but falls short on product knowledge. Also their different departs doing seem to know what each is doing. I have spent around 20 to 25 hours on the phone and have also had multiple service requests to fix the system. Once it was determined that a part of system would not work correctly in my home, I was told that they would lower my bill to reflect the new amount. This never happened, and when I called into them they claimed I was being billed the correct amount. I have also got calls from the collections department stating my account is pass due, they have my CC on file. When I questioned what month this was for, I was told I did not owe the money and that a credit did not get applied correctly. Then the rep on the phone with me, noticed that comment I was paying to much and found the entry about the payment being lowered. She helped with that. Today I look at my bank statement and I have a pending charge for $381.26 due to their mistakes which I now have to wait to get refunded to me. I also started to look really hard at the payments made and the amounts billed and noticed I had overpaid by $70.00 then original thought. This is also getting credited back. I hate having to deal with them most of the time, just because it takes a lot of time. Now if I could only get paid for the wasted time on the phone with them, 20 to 25 hours @ $50 an hour. Unless things change drastically I will be switching services once my contract is up. I also will not recommend them to anyone and will inform anyone asked about my issues. I live in a new home development and we get asked what we think by potential byers all the time. Just wait.
    Read More
  4. User Score
    0
    August 4th, 2014 Indianapolis, IN
    0 people found this review helpful!
    Our alarm is being jammed with cellular jammer. Vivint has been ignoring this. I have no protection to our home. I am thinking of cancelling them as it is a waste of money and the entry is seamless. I filed a complaint with NJ consumer affairs.
    Read More
  5. User Score
    0
    August 3rd, 2014 Reno, NV
    0 people found this review helpful!
    Vultures.
    Not happy at all. The service is fine but the TRAP YOU. “It’s a trap!” If you have a contract with them and you wish to cancel (for whatever the reason) you still have to pay the remainder of what you *would* pay if you used their service instead of a simple cancellation fee (which still suck). Have 25 months left of your 4 year contract and wanna cancel? Well you still owe us that money.

    Again. Vultures. I do not recommend.

    Read More
  6. User Score
    0
    July 30th, 2014 Tyler, TX
    0 people found this review helpful!
    We were sold a Vivint System, which we did not like. I called Vivint a week later and spoke to a gentleman that told me it would be to his advantage to let us cancel our account, than try and keep someone who was unhappy with it. A week later I called back to get a confirmation, since I had the equipment removed. They then told me I was going to be paying them for five years even though I am not using their equipment or service. I was lied to by a Vivint Representative.
    Read More
  7. User Score
    10
    July 28th, 2014
    2 people found this review helpful!
    Great alarm system and great customer care.
    Read More
  8. User Score
    2
    July 27th, 2014 Twin Falls, ID
    0 people found this review helpful!
    We bought then immediately cancelled this service. The main reason was their sales approach which very quickly left us with a five year subscription at $53.00 per month, almost by sleight of hand and fast closing.
    Once installed (for free) the system looked nice, and hi-tech but then we discovered that it was not yet connected for actual operational service. Waking up the next morning, we were still unclear about how the touch screen worked, and spent several minutes trying to stop very shrill, very, very loud alarms. So, we called the company and cancelled. The local service rep appeared on the “same day” to retrieve the system. He was very professional, and understanding.
    Read More
  9. User Score
    0
    July 27th, 2014 Fort Mill, SC
    0 people found this review helpful!
    I transferred my system into new home from previous home. After having the system for several months I kept receiving a radio communication failure. I called and did some trouble shooting over the phone with a tech and only made the communication failure happen more often. I scheduled an appointment to correct the issue. The tech did not arrive until after the time frame that was scheduled. I had to leave to pick up children from school, so I called to ask if the customer service knew when the tech would arrive. They left me on hold for a long while, and ended up putting me into a time crunch to go get my kids. I ended up hanging up and trying to leave. When I was backing out of garage, the service tech was standing in my driveway of course. I left anyway, leaving him a note to be sure to communicate if you are going to be late. My account was noted that I cancelled that appointment since the tech showed up and I left. It did not note that the tech did not show up during scheduled window of time. I called weeks later to try and end my contract with Vivint since I discovered another issue. The front double windows had two contacts on them but only one of each of the set of windows were activated. So for a year I had not had security form my security system. The customer loyalty person said they would need to have a tech come out to verify the issues. I did not want to schedule an appointment since i was still upset from the last appointment that was not kept. I said that I would call again when I had all day to wait on someone to show. I did schedule another appointment. This tech came out and corrected the radio failure stating that it was a bad device. He moved one contact on one window but said he had done both. Then he said he needed to move glass break because it was in a position that would not detect any glass breaking. I would need to purchase a second one to cover the front of my home. He moved the glass break and left the three holes in the ceiling from the first position. After the tech left I kept hearing the alarm saying that a sensor was open. I figured out that one of the windows he said he fixed, he hadn’t touched and it was setting off alarm now. I had to bypass the sensor and call in for another service call. The same tech came out the next day and fixed it. Today I called to get my account adjusted for all the down time. I feel I have not had a secure security system since it was originally transferred to this home because the windows were not covered. I was told that i could receive only one month of service free. I am not happy with that. I was told that it is my responsibility to report issues. I don’t open my windows in the winter and not often the rest of the year, so I didn’t discover the issue with the windows right away. I also did not know that the glass break was in the wrong position, because I am not a tech and do not know the specs of a device. This company sent an installer to make my home secure. This installer was not competent. The company sent a tech to fix the issues and he did not fix all of them until a second trip out. I have paid to monitor a system for 18 months that was not a secure system. Vivint should refund me the cost of my monitoring for more than the one month offered. The customer service person was not sympathetic, stayed firm in saying I cancelled the service call when the tech didn’t show up on time, and told me to call customer loyalty department if I wanted anything further. I have to call them on a weekday. I will try to fit that into my schedule…..
    Read More
  10. User Score
    0
    July 23rd, 2014 Colorado Springs, CO
    0 people found this review helpful!
    They came to our door at 7pm on a weeknight (July 9 to be exact) and offered service. We are currently with another security company and they were able to “one up” them with their products so we agreed. We had the techs start to install the products when they told us they wouldn’t be able to due to the way our thermometer was set up. Since they were not offering anything more than our current company was at that point, we cancelled service. They had charged our account $168.99 immediately and assured us we would be getting a refund. We called the next day to verify that the tech had put the refund through. They assured us they did and it could take up to 7 days. No big deal. We waited 7 days and the money didn’t show up in our bank account. We called back. They blamed our bank, and told us it had been processed on July 17 (it was originally supposed to be processed on July 10). Told us to wait 4 business day. We waited. July 21 comes, no refund in the bank. We call back. At that point they proceed to blame our bank. We have been with this bank for 10 years and have never had an issue. They state they will put it through again and that we should follow up with our bank. The following day, we follow up with our bank. Our bank states NOTHING has come in from Vivint or any transaction in the amount of $168.99. Today, July 23, we call Vivint back again. This time we request to speak to a manager. The manager is just as incompetent as the techs and customer service reps. He states this refund can take up to 30 days. This is the first time we’ve heard this. He stated he has done everything he can do for us and cannot do anything else. Yet, here we sit, no product and out $168.99. We will never recommend this company to anyone.
    Read More
  11. User Score
    10
    July 21st, 2014 Washington, DC
    2 people found this review helpful!
    Excellent installation service, great phone service. Love the automation. No complaints here!
    Read More
  12. User Score
    0
    July 20th, 2014 Wylie, TX
    0 people found this review helpful!
    Terrible customer service. Does not stand behind their product. No resolution after 5 months of issues.
    Read More
  13. User Score
    0
    July 16th, 2014 Lanham, MD
    0 people found this review helpful!
    if I could rate on my scale they would be -20 for service calls! This has been a nightmare trying to get the door lock fixed this is the 3rd time in about a year. I will be glad when my contract is up. They keep changing the commitment time. Oh well maybe one day they will fix it.
    Read More
  14. User Score
    0
    July 14th, 2014 TX
    0 people found this review helpful!
    They are still deceptive and do not cancel contracts. Additionally their call center is incompetent. They are not reliable if your house is broken into.
    Read More
  15. User Score
    7
    July 1st, 2014 Saint Louis, MO
    1 people found this review helpful!
    I’m one of the satisfied customers. I haven’t had any problems with the system. They do use pushy sale personnel and their contract length is very long. Prices are moderate to high compared to others.

    What I like. I’ve been able to add a number of sensors, locks, and light controls. Installation is pretty easy, but I had several not work out of the box. I didn’t purchase these from Vivint, so I can’t complain about them. Fully featured , my system is easy to use and reliable. I used tech support regularly for the first few days with no problems at all.

    What I don’t like. Vivint doesn’t like customers to install their own equipment, and you need to sweet talk them into giving you the necessary permissions. That’s a hassle but I (somewhat) understand why they do it. I don’t like the price and contract term but I agreed to both up front.

    Read More
  16. User Score
    0
    July 1st, 2014 Houston, TX
    0 people found this review helpful!
    We bought the system less than 30 days ago. To date, we have had three visits from techs and have another one pending. They have yet to wire this thing correctly. It spontaneously alarms, most often when we are asleep. The customer service people apparently have not been trained properly because they are useless. They keep sending the same guy out to “repair” and he keeps declaring the system perfect. It is not perfect, it sucks and shame on us for not reading the fine print that states this is a 60-month contract. We deeply regret this purchase. Buyer beware!
    Read More
  17. User Score
    0
    June 27th, 2014 Midlothian, VA
    0 people found this review helpful!
    We have never had a worse experience with a company. They came out and put holes in our wall, half installed our system that we are paying full price for, gave us a speaker that doesn’t work, and when we called to get the whole thing put in they had someone on the phone who had no idea what they were doing. Now we realize we don’t really need the system since we have gone so long without it and since the three days has passed we have to pay $2800 to get rid of the system since we *surprise* signed a 42 month contract when we were told when we got it that we would not have any contract. Now we are stuck with half a sucky system… You guys are crafty and sneaky and I will never ever recommend you to anyone ever.
    Read More
  18. User Score
    2
    June 26th, 2014 Potomac, MD
    0 people found this review helpful!
    Vivint salesmen call me and promised a camera and front door panel lock equipment if I extended my contract for 48 months. They give me an appointment date on 06/25/14 to install the new equipment. Vivint personal show to my home, with incomplete equipment, he was missing the camera.
    I contact vivint customer center and explain what happen with their personal. They was too disrespected with me complain and order me not told me to have another appointment after 55 minute of discussion. They said if I don’t want to install the equipment they will renew my contract with or without the equipment install. I spoke to the manager and he was worse. (Horrible)
    I recommend if they come to your door don’t answer! I did a big, big, big mistake don’t get involve with this company. Worst experience
    Read More
  19. User Score
    1
    June 26th, 2014
    0 people found this review helpful!
    Vivint has a license to steal. The conned my ex husband into buying a system with a four year contract and before the end of term (after my divorce) I called to get instructions on canceling my service. I was told to email a cancellation request to [email protected] with the following: Customer Name, Service Address and Phone, with cancellation in the title.

    I sent it in Feb (before the 30 day required notification period to cancel at the end of my contract). Bank withdrawals have hit every month up to and including June.

    June 2 I called to inquire and the customer loyalty rep I spoke with told me that because I hadn’t included my account number they would not have known what to do with the request. I forwarded the original request and they are still making withdrawals from my account. I trusted them to do the right thing and to stop automatic withdrawals but, as yet, they have not. I do not recommend nor would I choose them again. The reason I’m giving them a 1 is because the updated thermostat was a nice and the only useful feature.

    If you’d like to cancel your Vivint service in the Subject of your email, include your account number. In the body include your customer name, device address, the phone number on the account and call no more than 3 days later to follow up and make sure the email is attached to your account.

    Read More
  20. User Score
    10
    June 25th, 2014 Mobile, AL
    2 people found this review helpful!
    Very dependable
    Read More

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Our Score
5.2
User Score
1.4
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$39.99-49.99

Install & Equipment Fee

$500-1800

Contract Length

60 Months

Cancellation Policy

Undisclosed

System Relocation Fee

$99

Number of Reviews

2,373
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,441